Telus Outage Report in Ottawa, Ontario
Some problems detected
Users are reporting problems related to: internet, phone and wi-fi.
The latest reports from users having issues in Ottawa come from postal codes K2E, K1Z, K2C, K1V and K1N.
Telus offers phone, internet and television services, as well as mobile phone and mobile internet service through Telus Mobility. Telus internet service uses DSL technology. Telus TV relies on satellite or internet television (IPTV). Telus' mobile phone network supports CMS, HSPA and LTE.
Problems in the last 24 hours in Ottawa, Ontario
The chart below shows the number of Telus reports we have received in the last 24 hours from users in Ottawa and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
March 28: Problems at Telus
Telus is having issues since 03:20 AM EST. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Telus users through our website.
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Internet
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Phone
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Wi-fi
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TV
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Total Blackout
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E-mail
Live Outage Map Near Ottawa, Ontario
The most recent Telus outage reports came from the following cities: Stittsville, Nepean and Ottawa.
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Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.Telus Issues Reports Near Ottawa, Ontario
Latest outage, problems and issue reports in Ottawa and nearby locations:-
ambivalent_one (@ambivalent_one) reported from Ottawa, Ontario
Hi @koodo! I'm wondering what I can do about consistently low cell reception at home. I get poor audio on calls, dropped calls and often calls go right to voicemail. This isn't new, it been gradually getting worse over the last couple of years. It's also affecting the Telus cells
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EA (@ealculumbre) reported from Ottawa, Ontario
@TELUSsupport I can confirm this is happening in #Ottawa area codes starting with K1Y. Please bring this up to management - Telus tech support has already acknowledged the issue and now we’d like to see it resolved. Keep us posted with steps your taking to resolve it.
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EA (@ealculumbre) reported from Ottawa, Ontario
As long as I’m on LTE my #Ottawa reception is at 1 bar and reception extremely choppy. When changed to 3G service goes up to 2/3 bars & audio conversations became possible. - We shouldn’t have to choose between the two @TELUS @TELUSsupport
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ambivalent_one (@ambivalent_one) reported from Ottawa, Ontario
Hi @madebygoogle I love my Pixel 6 Pro but it's by far the phone with the worst signal strength I've had in my area. @koodo and @TELUS both have low signal normally but of the phone I've had this is the only one that has dropped calls and gone offline. I'm in the burbs.
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Heather Badenoch 💉💉💉 (@HeatherBadenoch) reported from Ottawa, Ontario
@mrabson Any chance you’re on Telus or Koodo? Their free Call Control service blocks robocalls. I haven’t had one in more than a year.
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𝕜ꪖ𝕥 ꪀꪖડડ (@kittkat9688) reported from Ottawa, Ontario
@TELUS your website sucks...being forced to change my plan online to avoid a surcharge yet the website won't let me...
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Will O'Neill (@wtoneill) reported from Ottawa, Ontario
@TELUS should market a home security service that blocks the daily ads I receive from Telus for their home security service.
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Eric Goodwin (@auxonic) reported from Ottawa, Ontario
@human3500 @ALL_CAPS Lol... do we have an approach? Other than telus/bell looking for handouts to marginally improve poor service
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David McGuffin (@mcguffindavid) reported from Chelsea, Québec
@perreaux I ultimately quit Bell mobility and went to Telus for a variety of reasons which could be summed up as “I really didn’t feel like they gave a crap if I was a customer or not.” So far Telus feels more attentive. Kind of like the difference between Air Canada and WestJet.
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Eric Goodwin (@auxonic) reported from Ottawa, Ontario
@TELUS I support government owned and operated infrastructure because the big telcos like you refuse to invest in it. You’re looking for a handout and to that I say “shove off”
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Dave D Garand (@DaveInBlackburn) reported from Ottawa, Ontario
My #Telus phone service is kaput, anyone else?
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Eric Goodwin (@auxonic) reported from Ottawa, Ontario
@ALL_CAPS @TELUS How about cut off all incumbents from new spectrum auctions until there’s fibre literally every damn place.
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Paul Atkinson 🇨🇦 (@Paulysworld) reported from Gatineau, Québec
@mikesbloggity @jkenney @shandro It's their plan to privatize for $ healthcare. They only care about $ & the wealthy. They gut AB healthcare, fire 11k during a pandemic, refuse to shut down, go MIA, & will "suddenly" come up with a "private sector" (Telus health) solution... this is skulduggery they're Ghouls.
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Paul Boyer (@PBoyer82) reported from Ottawa, Ontario
@TELUS fix your dang app please. I can’t pay my bill through the app because it won’t load. I either get wrong password or cannot connect to server. #help
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Christina (@CJAY932) reported from Ottawa, Ontario
@TELUSsupport I ordered Airpods on June 11th and was told they would take 3-5 business days to arrive. Still haven’t received any updates or shipping info. HELP! @TELUS
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Vivek Dehejia (@vdehejia) reported from Ottawa, Ontario
@TELUSsupport Thanks, nope I didn't transfer this and got it from Telus last fall. Worked fine till this glitch today. But just had a friend call me and it's working again now. So I assume it was perhaps network congestion or something else temporary. Anyway, all good now!
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antpepe (@antpepe) reported from Ottawa, Ontario
@tleehumphrey @TELUS It will be good, the working from anywhere needs more bandwidth. This will help people increasing their cellphone speeds. Businesses need to recover.
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Michael.L (@OCT_Fan) reported from Ottawa, Ontario
@HeneinThorn I’m pretty happy with Virgin 🇨🇦 @virginmobilecan Though I’m thinking of going back to Virgin as TELUS has the worst policy re paying ones bill .
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simon (@stillwellgray) reported from Ottawa, Ontario
@TELUS Wrong geo location for this ad, no one in Ontario gives a shit
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Bram Abramson (@bramabramson) reported from Hull, Québec
@Mark_Goldberg @TELUS And not just normalizing for units consumed, either: also reasonable bundle allocation & a dozen other things. Dividing aggregates by aggregates is the worst approach, except all the others -- better would be to opt out of market analysis. Which apparently has perils too. #crtc
Telus Issues Reports
Latest outage, problems and issue reports in social media:-
DEE🦊 🍁 (@happyfinko) reported
@bertameisje @21DustNBones Apply for a customer service work from home. Any of the telecons. Telus or Bell
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Ninja Mermaid 🪩 | Gremlin Arc (@theninjamermaid) reported
@TELUS ayusin niyo HR department ninyo or whoever is in charge for contacting for the Mckinley branch applicants. Calling out of nowhere and being rude as **** on the phone. Parang taga kanto 🤢
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Honey_Ryderseashells (@ryderseashells) reported
@kingofqueensla1 @ChristineGuent8 @Bell When we had a Telus in home service a couple months ago we were notified that the technician would ascertain if it were safe or not to enter the house first. He arrived in a mask and kept it on the whole time.
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So much craziness in the world (@Worldisscary) reported
So safe to say I will never be a customer of @TELUS based on these kind of interactions.
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So much craziness in the world (@Worldisscary) reported
Don’t trust Telus. They would rather protect a person getting a phone illegally than an actual customer. She then lecturered me about online security and said I gave the person my permission to steal my identity by visiting websites. Really? Do you think I needed that?
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So much craziness in the world (@Worldisscary) reported
So a @TELUS sales person came to my door. Said someone at the house wanted fiber optic internet. Lie. I told her I don’t trust Telus because they allowed a person to use my identity to have a cell phone. I tried to cancel but they wouldn’t until I filed a police report. So I…
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Hardly Shocked (@NotOftenShocked) reported
@VeganSteve420 @DrKateTO @Bell Does Telus force all their techs to wear some goofy useless thing on their face at the whim of a customer? What if the customer demanded no clothing at all? Or only pink shirts. Where would it end?
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Habzz (@Habzz55) reported
@jazzyt559 They charge us a fortune for ****** service and constant issue with the internet. Might be time to look at Telus
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Ryan Jesse (@RyanCPFG) reported
@TELUSsupport this is to get everyone to never use Telus in Edmonton. They’ll waste your time by not sending installers for your internet and when YOU chase them down after 4 hrs of calls, they’ll tell you ‘sorry we don’t have fiber in you’re area until next month. Shaw does
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Justin Sastaunik (@Sastaunik05) reported
@TELUSsupport I can't login because someone has ked my account, and your callcenter always transfers me to a number that is only open like 9-5pm. I also can't use Telus assist because I can't login I need help ASAP