Telus Outage Report in Ottawa, Ontario
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Telus offers phone, internet and television services, as well as mobile phone and mobile internet service through Telus Mobility. Telus internet service uses DSL technology. Telus TV relies on satellite or internet television (IPTV). Telus' mobile phone network supports CMS, HSPA and LTE.
Full Outage Map
E-mailProblems in the last 24 hours in Ottawa, Ontario
The chart below shows the number of Telus reports we have received in the last 24 hours from users in Ottawa and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Telus. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Telus users through our website.
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Internet (53%)
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Phone (21%)
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TV (10%)
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Wi-fi (8%)
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Total Blackout (5%)
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E-mail (3%)
Live Outage Map Near Ottawa, Ontario
The most recent Telus outage reports came from the following cities: Nepean, Gatineau and Ottawa.
| City | Problem Type | Report Time |
|---|---|---|
 Nepean |
Phone | |
| Gatineau |
Internet | |
| Ottawa |
Phone | |
| Gatineau |
Total Blackout | |
| Ottawa |
Phone | |
| Ottawa |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Telus Issues Reports Near Ottawa, Ontario
Latest outage, problems and issue reports in Ottawa and nearby locations:
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Eric Goodwin
(@auxonic) reported
from
Ottawa, Ontario
@human3500 @ALL_CAPS Lol... do we have an approach? Other than telus/bell looking for handouts to marginally improve poor service
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Patrick Kay
(@PatrickRKay) reported
from
Ottawa, Ontario
@JimWatsonOttawa is @Rogers participating to provide cellular service in the tunnel, even tho Telus is
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Stefane Brunet
(@StefaneBrunet) reported
from
Rideau Gardens, Ontario
Let's put big hurt this afternoon against are hated rival Peterborough Petes this afternoon. Today home opener for home town ottawa 67's and sent them packing back down highway 7 to Peterborough this afternoon . This team has no quit #AllConnected @TELUS
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Will O'Neill
(@wtoneill) reported
from
Ottawa, Ontario
@TELUS should market a home security service that blocks the daily ads I receive from Telus for their home security service.
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Paul Atkinson 🇨🇦
(@Paulysworld) reported
from
Gatineau, Québec
@mikesbloggity @jkenney @shandro It's their plan to privatize for $ healthcare. They only care about $ & the wealthy. They gut AB healthcare, fire 11k during a pandemic, refuse to shut down, go MIA, & will "suddenly" come up with a "private sector" (Telus health) solution... this is skulduggery they're Ghouls.
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simon
(@stillwellgray) reported
from
Ottawa, Ontario
@TELUS Wrong geo location for this ad, no one in Ontario gives a shit
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antpepe
(@antpepe) reported
from
Ottawa, Ontario
@tleehumphrey @TELUS It will be good, the working from anywhere needs more bandwidth. This will help people increasing their cellphone speeds. Businesses need to recover.
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Paul Boyer
(@PBoyer82) reported
from
Ottawa, Ontario
@TELUS fix your dang app please. I can’t pay my bill through the app because it won’t load. I either get wrong password or cannot connect to server. #help
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Paul McGuire
(@mcguirp) reported
from
Ottawa, Ontario
@BrennenLisa @TELUS @TELUSsupport Seems to be. First time we have had these issues with @telus really suggest not travelling with a Telus phone #buyerbeware
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Dave D Garand
(@DaveInBlackburn) reported
from
Ottawa, Ontario
My #Telus phone service is kaput, anyone else?
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𝕜ꪖ𝕥 ꪀꪖડડ
(@kittkat9688) reported
from
Ottawa, Ontario
@TELUS your website sucks...being forced to change my plan online to avoid a surcharge yet the website won't let me...
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Christina
(@CJAY932) reported
from
Ottawa, Ontario
@TELUSsupport I ordered Airpods on June 11th and was told they would take 3-5 business days to arrive. Still haven’t received any updates or shipping info. HELP! @TELUS
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David McGuffin
(@mcguffindavid) reported
from
Chelsea, Québec
@perreaux I ultimately quit Bell mobility and went to Telus for a variety of reasons which could be summed up as “I really didn’t feel like they gave a crap if I was a customer or not.” So far Telus feels more attentive. Kind of like the difference between Air Canada and WestJet.
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Michael.L
(@OCT_Fan) reported
from
Ottawa, Ontario
@HeneinThorn I’m pretty happy with Virgin 🇨🇦 @virginmobilecan Though I’m thinking of going back to Virgin as TELUS has the worst policy re paying ones bill .
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Eric Goodwin
(@auxonic) reported
from
Ottawa, Ontario
@TELUS I support government owned and operated infrastructure because the big telcos like you refuse to invest in it. You’re looking for a handout and to that I say “shove off”
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Eric Goodwin
(@auxonic) reported
from
Ottawa, Ontario
@ALL_CAPS @TELUS How about cut off all incumbents from new spectrum auctions until there’s fibre literally every damn place.
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Bram Abramson
(@bramabramson) reported
from
Hull, Québec
@Mark_Goldberg @TELUS And not just normalizing for units consumed, either: also reasonable bundle allocation & a dozen other things. Dividing aggregates by aggregates is the worst approach, except all the others -- better would be to opt out of market analysis. Which apparently has perils too. #crtc
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Vivek Dehejia
(@vdehejia) reported
from
Ottawa, Ontario
@TELUSsupport Thanks, nope I didn't transfer this and got it from Telus last fall. Worked fine till this glitch today. But just had a friend call me and it's working again now. So I assume it was perhaps network congestion or something else temporary. Anyway, all good now!
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Michael Suddard
(@MichaelSuddard) reported
from
Ottawa, Ontario
@Ottawa_Biker @TELUS @OC_Transpo Perhaps mine is post morning rush hour issues.
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Michael Suddard
(@MichaelSuddard) reported
from
Ottawa, Ontario
@Ottawa_Biker @OC_Transpo Normally I don't have any issues in the tunnels until this past week and late week before. So strange. The St Laurent Mall Telus network usually picks me up no problem. Maybe I should try that one too. 🤔
Telus Issues Reports
Latest outage, problems and issue reports in social media:
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Paul Routledge
(@euph312) reported
Thanks #Telus for the poor cell coverage today. My signal dropped less then 4g right by the #BellMTS tower south of Bdn, MB. #Strava
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💎 TS ***** Genesis Evangelion 🦯 💎
(@afrodykee) reported
Canadas telecom oligopoly problem is so bad since even if you don’t use Bell, Rogers or Telus, the smaller providers often use the infrastructure of the big 3 so if there’s an outage, you’re also ******.
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S Loughead
(@sanl) reported
@StephenPunwasi I just left Telus in April after many years, getting customer service was impossible. I am unhappy with Rogers for yesterday. I work from home, did not know what was going on and had no way to communicate. I was however safe and not needing medical or financial services.
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Doug VE6CID
(@VE6CID) reported
@rogers @CTVCalgary Cell service is still intermittent, I have had my friends call me on rogers and telus and only one call today came into rogers and 9 now in the other provider. MSGs UC2, H2H and Busy, sometimes answering service. texting works. 47.5 hours of failures now
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Mind over Matter
(@tryoung) reported
@ShayeGanam I will never go back to Telus, Bell Canada or Rogers. I experienced abysmal service, spent hours on the phone resolving billing and technical issues, and had lousy service.
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Mary Gillis
(@living_marble) reported
Thought today it is worse, before I could at least eventually login to my Telus account as long as I kept trying, now I can't.
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JB
(@JackieBee_16) reported
@TrentonFarewell @SherryHallworth I’m not going to. 20 years I’ve been with @Rogers! I also have a cell phone for work that’s Telus so…I could use that in a pinch. This outage could have literally happened to any service provider tho…
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Avi serfaty
(@Avi_serfay) reported
@JoyAndDefiance I hope they will sue @Rogers ***... even the lotto wasn't working -tied to Rogers ...the first thing I did is change my phone service from Rogers to @Telus ... Hope they will not go down at the same time ...
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Chris Alemany 🇺🇦 🇨🇦 🇪🇸
(@chrisalecanada) reported
@VE7PMD @TELUS Nice. Not bad. Notice it is new activation only. Likely contract too?
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Edwin Downward Author of Science Fiction Adventure
(@edwindownward) reported
Also, I'm seeing a lot of the government should be doing that job comments. As a Telus customer I was largely unaffected at the level I needed. If this had happened to a true government monopoly all of us would have been shut down.