Telus Outage Report in Ottawa, Ontario

The latest reports from users having issues in Ottawa come from postal codes K1G, K1S and K2P.

Telus offers phone, internet and television services, as well as mobile phone and mobile internet service through Telus Mobility. Telus internet service uses DSL technology. Telus TV relies on satellite or internet television (IPTV). Telus' mobile phone network supports CMS, HSPA and LTE.

Report a Problem

Full Outage Map

Problems in the last 24 hours in Ottawa, Ontario

The chart below shows the number of Telus reports we have received in the last 24 hours from users in Ottawa and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

At the moment, we haven't detected any problems at Telus. Are you experiencing issues or an outage? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by Telus users through our website.

1. 

   Internet (52%)

2. 

   Phone (25%)

3. 

   TV (7%)

4. 

   Wi-fi (7%)

5. 

   Total Blackout (5%)

6. 

   E-mail (4%)

Live Outage Map Near Ottawa, Ontario

The most recent Telus outage reports came from the following cities: Ottawa, Nepean, Kanata and Gatineau.

City	Problem Type	Report Time
Ottawa	Internet	2 days ago
Ottawa	Phone	7 days ago
Nepean	Phone	8 days ago
Kanata	Phone	8 days ago
Ottawa	Phone	12 days ago
Nepean	Internet	16 days ago

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Telus Issues Reports Near Ottawa, Ontario

Latest outage, problems and issue reports in Ottawa and nearby locations:

• ambivalent_one (@ambivalent_one) reported 2 years ago from Ottawa, Ontario

  Hi @koodo! I'm wondering what I can do about consistently low cell reception at home. I get poor audio on calls, dropped calls and often calls go right to voicemail. This isn't new, it been gradually getting worse over the last couple of years. It's also affecting the Telus cells

• EA (@ealculumbre) reported 2 years ago from Ottawa, Ontario

  @TELUSsupport I can confirm this is happening in #Ottawa area codes starting with K1Y. Please bring this up to management - Telus tech support has already acknowledged the issue and now we’d like to see it resolved. Keep us posted with steps your taking to resolve it.

• EA (@ealculumbre) reported 2 years ago from Ottawa, Ontario

  As long as I’m on LTE my #Ottawa reception is at 1 bar and reception extremely choppy. When changed to 3G service goes up to 2/3 bars & audio conversations became possible. - We shouldn’t have to choose between the two @TELUS @TELUSsupport

• ambivalent_one (@ambivalent_one) reported 2 years ago from Ottawa, Ontario

  Hi @madebygoogle I love my Pixel 6 Pro but it's by far the phone with the worst signal strength I've had in my area. @koodo and @TELUS both have low signal normally but of the phone I've had this is the only one that has dropped calls and gone offline. I'm in the burbs.

• Heather Badenoch 💉💉💉 (@HeatherBadenoch) reported 3 years ago from Ottawa, Ontario

  @mrabson Any chance you’re on Telus or Koodo? Their free Call Control service blocks robocalls. I haven’t had one in more than a year.

• 𝕜ꪖ𝕥 ꪀꪖડડ (@kittkat9688) reported 3 years ago from Ottawa, Ontario

  @TELUS your website sucks...being forced to change my plan online to avoid a surcharge yet the website won't let me...

• Will O'Neill (@wtoneill) reported 4 years ago from Ottawa, Ontario

  @TELUS should market a home security service that blocks the daily ads I receive from Telus for their home security service.

• Eric Goodwin (@auxonic) reported 4 years ago from Ottawa, Ontario

  @human3500 @ALL_CAPS Lol... do we have an approach? Other than telus/bell looking for handouts to marginally improve poor service

• David McGuffin (@mcguffindavid) reported 4 years ago from Chelsea, Québec

  @perreaux I ultimately quit Bell mobility and went to Telus for a variety of reasons which could be summed up as “I really didn’t feel like they gave a crap if I was a customer or not.” So far Telus feels more attentive. Kind of like the difference between Air Canada and WestJet.

• Eric Goodwin (@auxonic) reported 4 years ago from Ottawa, Ontario

  @TELUS I support government owned and operated infrastructure because the big telcos like you refuse to invest in it. You’re looking for a handout and to that I say “shove off”

• Dave D Garand (@DaveInBlackburn) reported 4 years ago from Ottawa, Ontario

  My #Telus phone service is kaput, anyone else?

• Eric Goodwin (@auxonic) reported 4 years ago from Ottawa, Ontario

  @ALL_CAPS @TELUS How about cut off all incumbents from new spectrum auctions until there’s fibre literally every damn place.

• Paul Atkinson 🇨🇦 (@Paulysworld) reported 4 years ago from Gatineau, Québec

  @mikesbloggity @jkenney @shandro It's their plan to privatize for $ healthcare. They only care about $ & the wealthy. They gut AB healthcare, fire 11k during a pandemic, refuse to shut down, go MIA, & will "suddenly" come up with a "private sector" (Telus health) solution... this is skulduggery they're Ghouls.

• Paul Boyer (@PBoyer82) reported 4 years ago from Ottawa, Ontario

  @TELUS fix your dang app please. I can’t pay my bill through the app because it won’t load. I either get wrong password or cannot connect to server. #help

• Christina (@CJAY932) reported 4 years ago from Ottawa, Ontario

  @TELUSsupport I ordered Airpods on June 11th and was told they would take 3-5 business days to arrive. Still haven’t received any updates or shipping info. HELP! @TELUS

• Vivek Dehejia (@vdehejia) reported 4 years ago from Ottawa, Ontario

  @TELUSsupport Thanks, nope I didn't transfer this and got it from Telus last fall. Worked fine till this glitch today. But just had a friend call me and it's working again now. So I assume it was perhaps network congestion or something else temporary. Anyway, all good now!

• antpepe (@antpepe) reported 5 years ago from Ottawa, Ontario

  @tleehumphrey @TELUS It will be good, the working from anywhere needs more bandwidth. This will help people increasing their cellphone speeds. Businesses need to recover.

• Michael.L (@OCT_Fan) reported 5 years ago from Ottawa, Ontario

  @HeneinThorn I’m pretty happy with Virgin 🇨🇦 @virginmobilecan Though I’m thinking of going back to Virgin as TELUS has the worst policy re paying ones bill .

• simon (@stillwellgray) reported 5 years ago from Ottawa, Ontario

  @TELUS Wrong geo location for this ad, no one in Ontario gives a shit

• Bram Abramson (@bramabramson) reported 5 years ago from Hull, Québec

  @Mark_Goldberg @TELUS And not just normalizing for units consumed, either: also reasonable bundle allocation & a dozen other things. Dividing aggregates by aggregates is the worst approach, except all the others -- better would be to opt out of market analysis. Which apparently has perils too. #crtc

Telus Issues Reports

Latest outage, problems and issue reports in social media:

• Roadman T (@teewhyare1) reported 14 hours ago

  @Bell and their crummy customer service can take a back seat. @TELUS, you're back on the clock.

• Commissioner Miner (@fanCRTCProfling) reported 2 days ago

  @tedwoodhead @cogeco Had to run out mid-way during Cogeco. They aren't wrong... but, they are paying the price for the other bad actors out there. Rogers, Telus and some resellers aren't exactly customer friendly and do screw people. Everyone pays the price for the bad apples.

• MJ (@TheHumbleLion_) reported 2 days ago

  Blunt honest truth, all these communication companies outsourcing to other countries is ruining their reputation, brand and integrity All to save a buck and keep shareholders happy....Keep jobs in Canada and US... Just awful @TELUS @Bell @Rogers

• Cory Morgan (@CoryBMorgan) reported 4 days ago

  @dmacpher Due to lack of towers in my area, Telus service was unusable. Starlink was a gamechanger for us though it is expensive

• Fringe Minority 9999 (@CarrieP04448074) reported 5 days ago

  @Iam8lu3 @Starlink Speak for yourself! I love my starlink as its way better atleast in rural Alberta! Was with stupid telus for years and had internet that was about as bad as what dial-up used to be until Starlink came to Canada.

• Tyler Pfeiffer (@TylerPfeiffer1) reported 2 years ago

  @TELUS has to be the absolute worst company to deal with just spent 2 hours on the phone with 6 different people to sort out their screw up. We desperately need more competition in the phone market.

• britt🌛 (@brittanydaalton) reported 2 years ago

  @TELUSsupport @TELUS your service is trash 🫶🏼

• Shadow (@Shadow_Solos) reported 2 years ago

  @smidgetmcnugget @tinymidna @hergalaxygg For sure. They could have done something like the Telus series did in Canada. Reduced prizes but full support for multiple tiers of skill. It definitely takes more work which may be why it wasn’t done. Also total scoring doesn’t help as it encourages teams to play even more aggro

• Alex Carter (@alexthecarter) reported 2 years ago

  Hey @adriandix shutting down Telus health is cool and all…but have you ever tried to find a walk in clinic on a Saturday? Seems impossible, nowhere has their walk in open, even for online. Off to clog up the ER I guess? #bcpoli #healthcare

• Hempress Zen (@HempressZen) reported 2 years ago

  @LandryLes @TELUS @TELUSsupport Horrible 😢