Telus Outage Report in Ottawa, Ontario
Problems detected
Users are reporting problems related to: internet, phone and wi-fi.
The latest reports from users having issues in Ottawa come from postal codes K1Y and K1S.
Telus offers phone, internet and television services, as well as mobile phone and mobile internet service through Telus Mobility. Telus internet service uses DSL technology. Telus TV relies on satellite or internet television (IPTV). Telus' mobile phone network supports CMS, HSPA and LTE.
Full Outage Map
E-mailProblems in the last 24 hours in Ottawa, Ontario
The chart below shows the number of Telus reports we have received in the last 24 hours from users in Ottawa and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
November 15: Problems at Telus
Telus is having issues since 04:20 PM EST. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Telus users through our website.
-
Internet (57%)
-
Phone (19%)
-
Wi-fi (11%)
-
TV (6%)
-
Total Blackout (4%)
-
E-mail (4%)
Live Outage Map Near Ottawa, Ontario
The most recent Telus outage reports came from the following cities: Ottawa and Kanata.
| City | Problem Type | Report Time |
|---|---|---|
 Ottawa |
Phone | |
| Ottawa |
Total Blackout | |
| Ottawa |
TV | |
| Kanata |
Internet | |
| Ottawa |
Internet | |
| Ottawa |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Telus Issues Reports Near Ottawa, Ontario
Latest outage, problems and issue reports in Ottawa and nearby locations:
-
Patrick Kay
(@PatrickRKay) reported
from
Ottawa, Ontario
@JimWatsonOttawa is @Rogers participating to provide cellular service in the tunnel, even tho Telus is
-
Stefane Brunet
(@StefaneBrunet) reported
from
Rideau Gardens, Ontario
Let's put big hurt this afternoon against are hated rival Peterborough Petes this afternoon. Today home opener for home town ottawa 67's and sent them packing back down highway 7 to Peterborough this afternoon . This team has no quit #AllConnected @TELUS
-
Bram Abramson
(@bramabramson) reported
from
Hull, Québec
@Mark_Goldberg @TELUS And not just normalizing for units consumed, either: also reasonable bundle allocation & a dozen other things. Dividing aggregates by aggregates is the worst approach, except all the others -- better would be to opt out of market analysis. Which apparently has perils too. #crtc
-
Christina
(@CJAY932) reported
from
Ottawa, Ontario
@TELUSsupport I ordered Airpods on June 11th and was told they would take 3-5 business days to arrive. Still haven’t received any updates or shipping info. HELP! @TELUS
-
Paul McGuire
(@mcguirp) reported
from
Ottawa, Ontario
@BrennenLisa @TELUS @TELUSsupport Seems to be. First time we have had these issues with @telus really suggest not travelling with a Telus phone #buyerbeware
-
Paul Atkinson 🇨🇦
(@Paulysworld) reported
from
Gatineau, Québec
@mikesbloggity @jkenney @shandro It's their plan to privatize for $ healthcare. They only care about $ & the wealthy. They gut AB healthcare, fire 11k during a pandemic, refuse to shut down, go MIA, & will "suddenly" come up with a "private sector" (Telus health) solution... this is skulduggery they're Ghouls.
-
Eric Goodwin
(@auxonic) reported
from
Ottawa, Ontario
@human3500 @ALL_CAPS Lol... do we have an approach? Other than telus/bell looking for handouts to marginally improve poor service
-
antpepe
(@antpepe) reported
from
Ottawa, Ontario
@tleehumphrey @TELUS It will be good, the working from anywhere needs more bandwidth. This will help people increasing their cellphone speeds. Businesses need to recover.
-
Michael Suddard
(@MichaelSuddard) reported
from
Ottawa, Ontario
@Ottawa_Biker @TELUS @OC_Transpo Perhaps mine is post morning rush hour issues.
-
Eric Goodwin
(@auxonic) reported
from
Ottawa, Ontario
@ALL_CAPS @TELUS How about cut off all incumbents from new spectrum auctions until there’s fibre literally every damn place.
-
Dave D Garand
(@DaveInBlackburn) reported
from
Ottawa, Ontario
My #Telus phone service is kaput, anyone else?
-
Paul McGuire
(@mcguirp) reported
from
Ottawa, Ontario
@JenniferNKing @TELUS @TELUSsupport That's what they said. Will never travel with a @telus phone again. Lesson learned. Terrible customer service.
-
Vivek Dehejia
(@vdehejia) reported
from
Ottawa, Ontario
@TELUSsupport Thanks, nope I didn't transfer this and got it from Telus last fall. Worked fine till this glitch today. But just had a friend call me and it's working again now. So I assume it was perhaps network congestion or something else temporary. Anyway, all good now!
-
simon
(@stillwellgray) reported
from
Ottawa, Ontario
@TELUS Wrong geo location for this ad, no one in Ontario gives a shit
-
Eric Goodwin
(@auxonic) reported
from
Ottawa, Ontario
@TELUS I support government owned and operated infrastructure because the big telcos like you refuse to invest in it. You’re looking for a handout and to that I say “shove off”
-
Michael.L
(@OCT_Fan) reported
from
Ottawa, Ontario
@HeneinThorn I’m pretty happy with Virgin 🇨🇦 @virginmobilecan Though I’m thinking of going back to Virgin as TELUS has the worst policy re paying ones bill .
-
David McGuffin
(@mcguffindavid) reported
from
Chelsea, Québec
@perreaux I ultimately quit Bell mobility and went to Telus for a variety of reasons which could be summed up as “I really didn’t feel like they gave a crap if I was a customer or not.” So far Telus feels more attentive. Kind of like the difference between Air Canada and WestJet.
-
Michael Suddard
(@MichaelSuddard) reported
from
Ottawa, Ontario
@Ottawa_Biker @OC_Transpo Normally I don't have any issues in the tunnels until this past week and late week before. So strange. The St Laurent Mall Telus network usually picks me up no problem. Maybe I should try that one too. 🤔
-
Paul Boyer
(@PBoyer82) reported
from
Ottawa, Ontario
@TELUS fix your dang app please. I can’t pay my bill through the app because it won’t load. I either get wrong password or cannot connect to server. #help
-
Paul McGuire
(@mcguirp) reported
from
Ottawa, Ontario
Amazing statement today by @TELUS - if you keep your phone on airplane mode while overseas you will still incur roaming charges. Only way to prevent this, leave you SIM card in Canada. Terrible #CustomerService by @TELUSsupport
Telus Issues Reports
Latest outage, problems and issue reports in social media:
-
Paula Danyliw
(@pauladanyliw) reported
@cgbrads @nowtoronto Been with Bell for 20 years and never had a problem, when we moved to the country we had Telus and it wouldn’t work where we lived as there were no towers here, switched to bell and have never had an issue
-
RosWood
(@seniorcrustytwo) reported
@TELUSsupport I’m a Telus customer and I lost my cell phone service yesterday. The home phone was not affected. Why does Rogers have control over Telus.
-
Clay
(@SpiderWebb30) reported
Ehhhh @TELUS ......get yer network **** figured out.........half time cant even send message to iphone user....get it done!!!!!!!
-
Shayla
(@__SJxo) reported
Yesterday was a great day being a Telus customer
-
Danno
(@danno_omen) reported
@aboutlastnitexx That was quite the outage. I’m on bell and Telus so I wasn’t affected but to have basically every business just lose tons of customers and no one able to text or call is nuts
-
Sunnydee0427
(@jallard0427) reported
I imagine it'd be hard to take it serious when you"re playing for a team that hired Elmer Fudd as the manager. Or for an owner that f'd so bad that all their customers and the big banks are reconsidering using them as their service provider. Ironic Bell & Telus were just fine.
-
Tibalt Ablaze.
(@Ansovald) reported
@LAURIEVANCOUVER @TELUS @Rogers Telus has a more reliable network the rogers will ever have. Didn't have one issue yesterday unlike... oh wait you wouldn't know as you had literally no service.
-
Not Filtering
(@Having_Say) reported
@jongibson3 @adobopoutine @FidoSolutions Incorrect. Only Rogers was down. Any Bell or Telus customer that experienced any issue was trying to do something that somewhere in the chain there was a Rogers service ir interface. Take a one from your own manuscript and do your research.
-
Pinkpanther80
(@Pinkpanther801) reported
@Motomom128302 Telus runs on bell lines. I was with them but they are expensive. I’ve been on many different plans but for internet rogers has always been more reliable than bell. Especially the bell fibe crap!
-
Motomom
(@Motomom128302) reported
@Pinkpanther801 I’ve been with Telus since cell phones came out… 😬…. **** I’m old