Telus Outage Report in Gatineau, Outaouais, Québec
Problems detected
Users are reporting problems related to: internet, phone and wi-fi.
The latest reports from users having issues in Gatineau come from postal codes J9A and J8Z.
Telus offers phone, internet and television services, as well as mobile phone and mobile internet service through Telus Mobility. Telus internet service uses DSL technology. Telus TV relies on satellite or internet television (IPTV). Telus' mobile phone network supports CMS, HSPA and LTE.
Problems in the last 24 hours in Gatineau, Québec
The chart below shows the number of Telus reports we have received in the last 24 hours from users in Gatineau and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
February 17: Problems at Telus
Telus is having issues since 03:40 PM EST. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Telus users through our website.
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Internet (51%)
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Phone (25%)
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Wi-fi (9%)
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TV (7%)
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E-mail (4%)
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Total Blackout (3%)
Live Outage Map Near Gatineau, Outaouais, Québec
The most recent Telus outage reports came from the following cities: Ottawa, Gatineau and Nepean.
City | Problem Type | Report Time |
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Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Telus Issues Reports Near Gatineau, Québec
Latest outage, problems and issue reports in Gatineau and nearby locations:
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Christina (@CJAY932) reported from Ottawa, Ontario
@TELUSsupport I ordered Airpods on June 11th and was told they would take 3-5 business days to arrive. Still haven’t received any updates or shipping info. HELP! @TELUS
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Dave D Garand (@DaveInBlackburn) reported from Ottawa, Ontario
My #Telus phone service is kaput, anyone else?
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Stacey Simmons (@mssimmonssays) reported from Ottawa, Ontario
@mcguirp @TELUS It doesn't matter, they are all awful😪
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Vivek Dehejia (@vdehejia) reported from Ottawa, Ontario
@TELUSsupport Thanks, nope I didn't transfer this and got it from Telus last fall. Worked fine till this glitch today. But just had a friend call me and it's working again now. So I assume it was perhaps network congestion or something else temporary. Anyway, all good now!
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antpepe (@antpepe) reported from Ottawa, Ontario
@tleehumphrey @TELUS It will be good, the working from anywhere needs more bandwidth. This will help people increasing their cellphone speeds. Businesses need to recover.
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Paul McGuire (@mcguirp) reported from Ottawa, Ontario
When told we will move to another company after our contract with @telus is over @TELUSsupport responded, this has nothing tobdovwith customer retention. I thought everything had to do with #CustomerService - there needs to be a better way!
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Eric Goodwin (@auxonic) reported from Ottawa, Ontario
@ALL_CAPS @TELUS How about cut off all incumbents from new spectrum auctions until there’s fibre literally every damn place.
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Paul Atkinson 🇨🇦 (@Paulysworld) reported from Gatineau, Québec
@mikesbloggity @jkenney @shandro It's their plan to privatize for $ healthcare. They only care about $ & the wealthy. They gut AB healthcare, fire 11k during a pandemic, refuse to shut down, go MIA, & will "suddenly" come up with a "private sector" (Telus health) solution... this is skulduggery they're Ghouls.
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Paul Boyer (@PBoyer82) reported from Ottawa, Ontario
@TELUS fix your dang app please. I can’t pay my bill through the app because it won’t load. I either get wrong password or cannot connect to server. #help
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Bram Abramson (@bramabramson) reported from Hull, Québec
@Mark_Goldberg @TELUS And not just normalizing for units consumed, either: also reasonable bundle allocation & a dozen other things. Dividing aggregates by aggregates is the worst approach, except all the others -- better would be to opt out of market analysis. Which apparently has perils too. #crtc
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Paul McGuire (@mcguirp) reported from Ottawa, Ontario
@BrennenLisa @TELUS @TELUSsupport Seems to be. First time we have had these issues with @telus really suggest not travelling with a Telus phone #buyerbeware
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Paul McGuire (@mcguirp) reported from Ottawa, Ontario
@JenniferNKing @TELUS @TELUSsupport That's what they said. Will never travel with a @telus phone again. Lesson learned. Terrible customer service.
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Michael Suddard (@MichaelSuddard) reported from Ottawa, Ontario
@Ottawa_Biker @TELUS @OC_Transpo Perhaps mine is post morning rush hour issues.
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Michael Suddard (@MichaelSuddard) reported from Ottawa, Ontario
@Ottawa_Biker @OC_Transpo Normally I don't have any issues in the tunnels until this past week and late week before. So strange. The St Laurent Mall Telus network usually picks me up no problem. Maybe I should try that one too. 🤔
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Paul McGuire (@mcguirp) reported from Ottawa, Ontario
Amazing statement today by @TELUS - if you keep your phone on airplane mode while overseas you will still incur roaming charges. Only way to prevent this, leave you SIM card in Canada. Terrible #CustomerService by @TELUSsupport
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Michael.L (@OCT_Fan) reported from Ottawa, Ontario
@HeneinThorn I’m pretty happy with Virgin 🇨🇦 @virginmobilecan Though I’m thinking of going back to Virgin as TELUS has the worst policy re paying ones bill .
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Patrick Kay (@PatrickRKay) reported from Ottawa, Ontario
@JimWatsonOttawa is @Rogers participating to provide cellular service in the tunnel, even tho Telus is
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simon (@stillwellgray) reported from Ottawa, Ontario
@TELUS Wrong geo location for this ad, no one in Ontario gives a shit
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Stefane Brunet (@StefaneBrunet) reported from Rideau Gardens, Ontario
Let's put big hurt this afternoon against are hated rival Peterborough Petes this afternoon. Today home opener for home town ottawa 67's and sent them packing back down highway 7 to Peterborough this afternoon . This team has no quit #AllConnected @TELUS
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Paul McGuire (@mcguirp) reported from Ottawa, Ontario
@intudes @TELUS I think they use that to their advantage. Also doesnt excuse terrible customer service @TELUSsupport
Telus Issues Reports
Latest outage, problems and issue reports in social media:
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Dan St. Pierre (@stpierredan) reported
Hey @ShawInfo, I’ve been away from my apartment for three weeks. Got home, my network can’t be found by any device. Texting tech support. We’ve rebooted, restarted, recycled, nothing. I’m told a tech has to come. Earliest is APRIL 10. I bet I can get Telus here faster. Unreal.
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Bucky Barnes floor (@goofygublerr) reported
@AngryMagma Lol Bell is so terrible at least Telus would budge a bit
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marionetta (@marionetta) reported
@TELUSsupport I have been migrated to Google mail for quite some time; the issue is that I cannot access google maps while logged into Telus google mail. If I log out of Telus google mail, I can access google maps. This is an issue for Telus/Google to work out.
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stage 4 dumbass (@robertjones1010) reported
@TELUS @TELUSsupport your customer support is terrible
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UncleDarkhorse (@unklebyra) reported
Anyone else having absolute **** reception from @TELUS today/this week/this month?
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Jennifer Marks (@jennjmarks) reported
@TELUS Telus customer service sucks.
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Tom Schellen (@TheTomSchellen) reported
@Ryan24198128 @doneff72 @RachelNotley Yeah, I get that it's hard to understand that.I'll try and simplify it best I can. Telus is a company. They have service trucks. Those trucks use gas and oil. Gas prices are up. Thus, Telus has increased expenses. Telus then raises prices to maintain a GM, and voila, you pay more
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Dr Randy Paterson (@DrRandyPaterson) reported
Every month #telus sends me this: "Your Bill Analyzer report has been processed, however an error has occurred. Log in to Bill Analyzer and reschedule the report to run again." Just print the bill, send it to us, and we will pay it. Don't use us as your tech support! #badservice
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Kat/Katherine Houston (@KatWritesCopy) reported
@kyulls @TELUS Congratulations! I have to say, even during those periods where Telus had huge waits (fixed since), the people who answered were rockstars. I'm sure they took a lot of angry calls, but you'd never know it.
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Cryptic Panther 🇨🇦 (@crypticpanther) reported
@virginmobilecan Having an issue sending MMS to other carriers, new LG Velvet phone, data is turned on, I can send to another LG Velvet on the same network, but not to anyone on Rogers or Telus.