Telus

Telus Outage Report in Gatineau, Outaouais, Québec

Problems detected

Users are reporting problems related to: internet, phone and wi-fi.

Telus offers phone, internet and television services, as well as mobile phone and mobile internet service through Telus Mobility. Telus internet service uses DSL technology. Telus TV relies on satellite or internet television (IPTV). Telus' mobile phone network supports CMS, HSPA and LTE.

Problems in the last 24 hours in Gatineau, Québec

The chart below shows the number of Telus reports we have received in the last 24 hours from users in Gatineau and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Telus Outage Chart in Gatineau, Outaouais, Québec 12/05/2023 04:50

December 05: Problems at Telus

Telus is having issues since 11:00 PM EST. Are you also affected? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by Telus users through our website.

  1. Internet (47%)

    Internet (47%)

  2. Phone (23%)

    Phone (23%)

  3. Wi-fi (11%)

    Wi-fi (11%)

  4. TV (9%)

    TV (9%)

  5. Total Blackout (5%)

    Total Blackout (5%)

  6. E-mail (5%)

    E-mail (5%)

Live Outage Map Near Gatineau, Outaouais, Québec

The most recent Telus outage reports came from the following cities: Ottawa and Gatineau.

Loading map, please wait...
City Problem Type Report Time
CanadaOttawa Internet
CanadaOttawa Phone
CanadaOttawa Internet
CanadaOttawa Internet
CanadaGatineau E-mail
CanadaOttawa Phone

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Telus Issues Reports Near Gatineau, Québec

Latest outage, problems and issue reports in Gatineau and nearby locations:

  • auxonic Eric Goodwin (@auxonic) reported from Ottawa, Ontario

    @TELUS I support government owned and operated infrastructure because the big telcos like you refuse to invest in it. You’re looking for a handout and to that I say “shove off”

  • PBoyer82 Paul Boyer (@PBoyer82) reported from Ottawa, Ontario

    @TELUS fix your dang app please. I can’t pay my bill through the app because it won’t load. I either get wrong password or cannot connect to server. #help

  • mcguirp Paul McGuire (@mcguirp) reported from Ottawa, Ontario

    @BrennenLisa @TELUS @TELUSsupport Seems to be. First time we have had these issues with @telus really suggest not travelling with a Telus phone #buyerbeware

  • OCT_Fan Michael.L (@OCT_Fan) reported from Ottawa, Ontario

    @HeneinThorn I’m pretty happy with Virgin 🇨🇦 @virginmobilecan Though I’m thinking of going back to Virgin as TELUS has the worst policy re paying ones bill .

  • StefaneBrunet Stefane Brunet (@StefaneBrunet) reported from Rideau Gardens, Ontario

    Let's put big hurt this afternoon against are hated rival Peterborough Petes this afternoon. Today home opener for home town ottawa 67's and sent them packing back down highway 7 to Peterborough this afternoon . This team has no quit #AllConnected @TELUS

  • mcguffindavid David McGuffin (@mcguffindavid) reported from Chelsea, Québec

    @perreaux I ultimately quit Bell mobility and went to Telus for a variety of reasons which could be summed up as “I really didn’t feel like they gave a crap if I was a customer or not.” So far Telus feels more attentive. Kind of like the difference between Air Canada and WestJet.

  • MichaelSuddard Michael Suddard (@MichaelSuddard) reported from Ottawa, Ontario

    @Ottawa_Biker @OC_Transpo Normally I don't have any issues in the tunnels until this past week and late week before. So strange. The St Laurent Mall Telus network usually picks me up no problem. Maybe I should try that one too. 🤔

  • CJAY932 Christina (@CJAY932) reported from Ottawa, Ontario

    @TELUSsupport I ordered Airpods on June 11th and was told they would take 3-5 business days to arrive. Still haven’t received any updates or shipping info. HELP! @TELUS

  • bramabramson Bram Abramson (@bramabramson) reported from Hull, Québec

    @Mark_Goldberg @TELUS And not just normalizing for units consumed, either: also reasonable bundle allocation & a dozen other things. Dividing aggregates by aggregates is the worst approach, except all the others -- better would be to opt out of market analysis. Which apparently has perils too. #crtc

  • Paulysworld Paul Atkinson 🇨🇦 (@Paulysworld) reported from Gatineau, Québec

    @mikesbloggity @jkenney @shandro It's their plan to privatize for $ healthcare. They only care about $ & the wealthy. They gut AB healthcare, fire 11k during a pandemic, refuse to shut down, go MIA, & will "suddenly" come up with a "private sector" (Telus health) solution... this is skulduggery they're Ghouls.

  • DaveInBlackburn Dave D Garand (@DaveInBlackburn) reported from Ottawa, Ontario

    My #Telus phone service is kaput, anyone else?

  • stillwellgray simon (@stillwellgray) reported from Ottawa, Ontario

    @TELUS Wrong geo location for this ad, no one in Ontario gives a shit

  • mcguirp Paul McGuire (@mcguirp) reported from Ottawa, Ontario

    Amazing statement today by @TELUS - if you keep your phone on airplane mode while overseas you will still incur roaming charges. Only way to prevent this, leave you SIM card in Canada. Terrible #CustomerService by @TELUSsupport

  • MichaelSuddard Michael Suddard (@MichaelSuddard) reported from Ottawa, Ontario

    @Ottawa_Biker @TELUS @OC_Transpo Perhaps mine is post morning rush hour issues.

  • mcguirp Paul McGuire (@mcguirp) reported from Ottawa, Ontario

    @JenniferNKing @TELUS @TELUSsupport That's what they said. Will never travel with a @telus phone again. Lesson learned. Terrible customer service.

  • vdehejia Vivek Dehejia (@vdehejia) reported from Ottawa, Ontario

    @TELUSsupport Thanks, nope I didn't transfer this and got it from Telus last fall. Worked fine till this glitch today. But just had a friend call me and it's working again now. So I assume it was perhaps network congestion or something else temporary. Anyway, all good now!

  • PatrickRKay Patrick Kay (@PatrickRKay) reported from Ottawa, Ontario

    @JimWatsonOttawa is @Rogers participating to provide cellular service in the tunnel, even tho Telus is

  • mcguirp Paul McGuire (@mcguirp) reported from Ottawa, Ontario

    When told we will move to another company after our contract with @telus is over @TELUSsupport responded, this has nothing tobdovwith customer retention. I thought everything had to do with #CustomerService - there needs to be a better way!

  • antpepe antpepe (@antpepe) reported from Ottawa, Ontario

    @tleehumphrey @TELUS It will be good, the working from anywhere needs more bandwidth. This will help people increasing their cellphone speeds. Businesses need to recover.

  • auxonic Eric Goodwin (@auxonic) reported from Ottawa, Ontario

    @ALL_CAPS @TELUS How about cut off all incumbents from new spectrum auctions until there’s fibre literally every damn place.

Telus Issues Reports

Latest outage, problems and issue reports in social media:

  • yvettyyang Yvetty (@yvettyyang) reported

    @TELUS When is you customer service hours? I thought I was 24/7….. I tried couple times for couple days! No body answers!

  • Michael500ca Michael500ca 🇨🇦 (@Michael500ca) reported

    @telus I've had no access to this for 3 years! You wanna fix that?

  • MarriedWithMics 🎙️Andy & Tj Married With Mics🎙️ (@MarriedWithMics) reported

    Had @ShawInfo internet installed in August. Wrong cable used for installation + now @Shawhelp won't refund for their error! So much for being a loyal customer! #poorcustomerservice @TELUS looking better all the time

  • StayingJude Jude_staying_home (@StayingJude) reported

    @SoniaFurstenau @bcndp I have used Telus health due to the long waits to see my Doctor. I never paid extra?

  • BCTodayOfficial BC Today (@BCTodayOfficial) reported

    Green Party ldr @SoniaFurstenau asks about Health Minister @adriandix saying medical services commission is looking into fees for service charged by Telus Health She asks if he's comfortable with 2-tiered health care #bcpoli

  • ttedros68 TT (@ttedros68) reported

    @TELUSsupport Hey Telus, could you please tell me why I cannot make long distance call to Eritrea? I was informed by customer service it is on the blocked list by Telus, but no explanation provided.

  • jennqsmithxo jenna (@jennqsmithxo) reported

    **** Telus I have the slowest HIGH SPEED DATA EVER

  • newfieOilerFan1 NewfieOilerFan (@newfieOilerFan1) reported

    @YegOilersFan No issue here, I am with Telus

  • Michael500ca Michael500ca 🇨🇦 (@Michael500ca) reported

    @telus You put that password into the account like a landlord putting the key in the apartment I'm trying to rent. I cannot access my account because of the stupidity. When are you going to fix this!

  • BShane555 Shane (@BShane555) reported

    @SoniaFurstenau Patient centric health charts, including dental & vision. Canada Health Infoway has moved so slow & by design opened the door for more corporate control of our Personal Health Information. ‘free’ Telus prescription app to fill PrescribeIT void will have to make money somehow.