Telus

Telus Outage Report in Gatineau, Outaouais, Québec

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Telus offers phone, internet and television services, as well as mobile phone and mobile internet service through Telus Mobility. Telus internet service uses DSL technology. Telus TV relies on satellite or internet television (IPTV). Telus' mobile phone network supports CMS, HSPA and LTE.

Problems in the last 24 hours in Gatineau, Québec

The chart below shows the number of Telus reports we have received in the last 24 hours from users in Gatineau and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Telus Outage Chart in Gatineau, Outaouais, Québec 09/18/2025 11:55

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Most Reported Problems

The following are the most recent problems reported by Telus users through our website.

  1. Internet (52%)

    Internet (52%)

  2. Phone (23%)

    Phone (23%)

  3. Wi-fi (11%)

    Wi-fi (11%)

  4. TV (6%)

    TV (6%)

  5. E-mail (4%)

    E-mail (4%)

  6. Total Blackout (4%)

    Total Blackout (4%)

Live Outage Map Near Gatineau, Outaouais, Québec

The most recent Telus outage reports came from the following cities: Ottawa and Gatineau.

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City Problem Type Report Time
CanadaOttawa Internet
CanadaOttawa Internet
CanadaOttawa Phone
CanadaOttawa Phone
CanadaOttawa Internet
CanadaOttawa Phone

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Telus Issues Reports Near Gatineau, Québec

Latest outage, problems and issue reports in Gatineau and nearby locations:

  • auxonic Eric Goodwin (@auxonic) reported from Ottawa, Ontario

    @ALL_CAPS @TELUS How about cut off all incumbents from new spectrum auctions until there’s fibre literally every damn place.

  • antpepe antpepe (@antpepe) reported from Ottawa, Ontario

    @tleehumphrey @TELUS It will be good, the working from anywhere needs more bandwidth. This will help people increasing their cellphone speeds. Businesses need to recover.

  • CJAY932 Christina (@CJAY932) reported from Ottawa, Ontario

    @TELUSsupport I ordered Airpods on June 11th and was told they would take 3-5 business days to arrive. Still haven’t received any updates or shipping info. HELP! @TELUS

  • bramabramson Bram Abramson (@bramabramson) reported from Hull, Québec

    @Mark_Goldberg @TELUS And not just normalizing for units consumed, either: also reasonable bundle allocation & a dozen other things. Dividing aggregates by aggregates is the worst approach, except all the others -- better would be to opt out of market analysis. Which apparently has perils too. #crtc

  • auxonic Eric Goodwin (@auxonic) reported from Ottawa, Ontario

    @human3500 @ALL_CAPS Lol... do we have an approach? Other than telus/bell looking for handouts to marginally improve poor service

  • ambivalent_one ambivalent_one (@ambivalent_one) reported from Ottawa, Ontario

    Hi @madebygoogle I love my Pixel 6 Pro but it's by far the phone with the worst signal strength I've had in my area. @koodo and @TELUS both have low signal normally but of the phone I've had this is the only one that has dropped calls and gone offline. I'm in the burbs.

  • kittkat9688 𝕜ꪖ𝕥 ꪀꪖડડ (@kittkat9688) reported from Ottawa, Ontario

    @TELUS your website sucks...being forced to change my plan online to avoid a surcharge yet the website won't let me...

  • Paulysworld Paul Atkinson 🇨🇦 (@Paulysworld) reported from Gatineau, Québec

    @mikesbloggity @jkenney @shandro It's their plan to privatize for $ healthcare. They only care about $ & the wealthy. They gut AB healthcare, fire 11k during a pandemic, refuse to shut down, go MIA, & will "suddenly" come up with a "private sector" (Telus health) solution... this is skulduggery they're Ghouls.

  • mcguffindavid David McGuffin (@mcguffindavid) reported from Chelsea, Québec

    @perreaux I ultimately quit Bell mobility and went to Telus for a variety of reasons which could be summed up as “I really didn’t feel like they gave a crap if I was a customer or not.” So far Telus feels more attentive. Kind of like the difference between Air Canada and WestJet.

  • OCT_Fan Michael.L (@OCT_Fan) reported from Ottawa, Ontario

    @HeneinThorn I’m pretty happy with Virgin 🇨🇦 @virginmobilecan Though I’m thinking of going back to Virgin as TELUS has the worst policy re paying ones bill .

  • auxonic Eric Goodwin (@auxonic) reported from Ottawa, Ontario

    @TELUS I support government owned and operated infrastructure because the big telcos like you refuse to invest in it. You’re looking for a handout and to that I say “shove off”

  • HeatherBadenoch Heather Badenoch 💉💉💉 (@HeatherBadenoch) reported from Ottawa, Ontario

    @mrabson Any chance you’re on Telus or Koodo? Their free Call Control service blocks robocalls. I haven’t had one in more than a year.

  • MichaelSuddard Michael Suddard (@MichaelSuddard) reported from Ottawa, Ontario

    @Ottawa_Biker @TELUS @OC_Transpo Perhaps mine is post morning rush hour issues.

  • stillwellgray simon (@stillwellgray) reported from Ottawa, Ontario

    @TELUS Wrong geo location for this ad, no one in Ontario gives a shit

  • DaveInBlackburn Dave D Garand (@DaveInBlackburn) reported from Ottawa, Ontario

    My #Telus phone service is kaput, anyone else?

  • PBoyer82 Paul Boyer (@PBoyer82) reported from Ottawa, Ontario

    @TELUS fix your dang app please. I can’t pay my bill through the app because it won’t load. I either get wrong password or cannot connect to server. #help

  • MichaelSuddard Michael Suddard (@MichaelSuddard) reported from Ottawa, Ontario

    @Ottawa_Biker @OC_Transpo Normally I don't have any issues in the tunnels until this past week and late week before. So strange. The St Laurent Mall Telus network usually picks me up no problem. Maybe I should try that one too. 🤔

  • ealculumbre EA (@ealculumbre) reported from Ottawa, Ontario

    As long as I’m on LTE my #Ottawa reception is at 1 bar and reception extremely choppy. When changed to 3G service goes up to 2/3 bars & audio conversations became possible. - We shouldn’t have to choose between the two @TELUS @TELUSsupport

  • vdehejia Vivek Dehejia (@vdehejia) reported from Ottawa, Ontario

    @TELUSsupport Thanks, nope I didn't transfer this and got it from Telus last fall. Worked fine till this glitch today. But just had a friend call me and it's working again now. So I assume it was perhaps network congestion or something else temporary. Anyway, all good now!

  • wtoneill Will O'Neill (@wtoneill) reported from Ottawa, Ontario

    @TELUS should market a home security service that blocks the daily ads I receive from Telus for their home security service.

Telus Issues Reports

Latest outage, problems and issue reports in social media:

  • JennaACunninham Ginger’s wifey (@JennaACunninham) reported

    @FionaMattatall I switched to Shaw after repeatedly telling Telus NO and why I will never use this service. I would get notifications all the time for it.

  • jnarai Token Canadian 🤟 (@jnarai) reported

    @koodo @TELUSsupport @TELUS She keeps berating me and asking me questions, rather than placing me on hold and consulting her support team. The line is live, I hear her typing, she hears me.

  • jnarai Token Canadian 🤟 (@jnarai) reported

    @koodo @TELUSsupport @TELUS Line still live, she hasn't muted nor placed me on hold, she's been silent for approx 2m now. Agent name: #Florentina. She has yet to place me on hold, nor do anything to assist. She's typing to peers on her chat team atm, trying to figure out how to not help me.

  • HapTheCat Hap The Cat (@HapTheCat) reported

    @LanceStorm @klo1992 @TELUS Have you tried a different browser than the one you normally use? Just in case it has issue of some sort.

  • LanceStorm Lance Storm (@LanceStorm) reported

    @PlatinumACV1 @TELUS It won’t let me sign in at all

  • Tammy12Step ᑕℍЯᎥᔕ Ᏸ⚙УᎠ (@Tammy12Step) reported

    @RogersHelps again why am I paying you a arm and a leg for service that’s aweful and super slow I’m thinking time to move to @telus

  • HailTheBulldog HailTheBulldog (@HailTheBulldog) reported

    @KidCoheed @LanceStorm @TELUS WWE network locked down hard on VPN's maybe they'll work with Peacock though.

  • exzim LMH (@exzim) reported

    @TheRealElaschuk @PaulCha94025901 @TELUSsupport I have been having Telus issues for 4 days

  • imajin2moro Allan Noordvyk (@imajin2moro) reported

    PSA: If any other #Telus customers have Internet connection issues today where the hardware says everything is fine but it clearly isn’t, try changing your DNS server to 8.8.8.8 instead of the Telus default. Not how I wanted to spend #BCDay.

  • TheLifestyleDig LifestyleDigs (@TheLifestyleDig) reported

    @TELUSsupport I've been waiting since May 12 letter from Telus for someone who is supposed to be in contact with me on the slow email. Obviously Telus and I have had widely different opinions on defining "as soon as possible".