Telus outages and service status in Gatineau, Quebec

Some problems detected

Users are reporting problems related to: internet, phone and wi-fi.

Telus generated 0 outage signals in the last 24 hours around Gatineau, including 0 direct reports.
The most common problems reported in this area mention Phone and Total Blackout.

Phone (67%)
Total Blackout (33%)

Telus offers phone, internet and television services, as well as mobile phone and mobile internet service through Telus Mobility. Telus internet service uses DSL technology. Telus TV relies on satellite or internet television (IPTV). Telus' mobile phone network supports CMS, HSPA and LTE.

Problems in the last 24 hours in Gatineau, Quebec

The chart below shows the number of Telus reports we have received in the last 24 hours from users in Gatineau, Quebec and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Time of day (EST)	Number of reports	Baseline
Apr 16, 9:40 PM EDT	0	0
Apr 16, 10:00 PM EDT	0	0
Apr 16, 10:20 PM EDT	0	0
Apr 16, 10:40 PM EDT	0	0
Apr 16, 11:00 PM EDT	0	0
Apr 16, 11:20 PM EDT	0	0
Apr 16, 11:40 PM EDT	0	0
Apr 17, 12:00 AM EDT	0	0
Apr 17, 12:20 AM EDT	0	0
Apr 17, 12:40 AM EDT	0	0
Apr 17, 1:00 AM EDT	0	0
Apr 17, 1:20 AM EDT	0	0
Apr 17, 1:40 AM EDT	0	0
Apr 17, 2:00 AM EDT	0	0
Apr 17, 2:20 AM EDT	0	0
Apr 17, 2:40 AM EDT	0	0
Apr 17, 3:00 AM EDT	0	0
Apr 17, 3:20 AM EDT	0	0
Apr 17, 3:40 AM EDT	0	0
Apr 17, 4:00 AM EDT	0	0
Apr 17, 4:20 AM EDT	0	0
Apr 17, 4:40 AM EDT	0	0
Apr 17, 5:00 AM EDT	0	0
Apr 17, 5:20 AM EDT	0	0
Apr 17, 5:40 AM EDT	0	0
Apr 17, 6:00 AM EDT	0	0
Apr 17, 6:20 AM EDT	0	0
Apr 17, 6:40 AM EDT	0	0
Apr 17, 7:00 AM EDT	0	0
Apr 17, 7:20 AM EDT	0	0
Apr 17, 7:40 AM EDT	0	0
Apr 17, 8:00 AM EDT	0	0
Apr 17, 8:20 AM EDT	0	0
Apr 17, 8:40 AM EDT	0	0
Apr 17, 9:00 AM EDT	0	0
Apr 17, 9:20 AM EDT	0	0
Apr 17, 9:40 AM EDT	0	0
Apr 17, 10:00 AM EDT	0	0
Apr 17, 10:20 AM EDT	0	0
Apr 17, 10:40 AM EDT	0	0
Apr 17, 11:00 AM EDT	0	0
Apr 17, 11:20 AM EDT	0	0
Apr 17, 11:40 AM EDT	0	0
Apr 17, 12:00 PM EDT	0	0
Apr 17, 12:20 PM EDT	0	0
Apr 17, 12:40 PM EDT	0	0
Apr 17, 1:00 PM EDT	0	0
Apr 17, 1:20 PM EDT	0	0
Apr 17, 1:40 PM EDT	0	0
Apr 17, 2:00 PM EDT	0	0
Apr 17, 2:20 PM EDT	0	0
Apr 17, 2:40 PM EDT	0	0
Apr 17, 3:00 PM EDT	0	0
Apr 17, 3:20 PM EDT	0	0
Apr 17, 3:40 PM EDT	0	0
Apr 17, 4:00 PM EDT	0	0
Apr 17, 4:20 PM EDT	0	0
Apr 17, 4:40 PM EDT	0	0
Apr 17, 5:00 PM EDT	0	0
Apr 17, 5:20 PM EDT	0	0
Apr 17, 5:40 PM EDT	0	0
Apr 17, 6:00 PM EDT	0	0
Apr 17, 6:20 PM EDT	0	0
Apr 17, 6:40 PM EDT	0	0
Apr 17, 7:00 PM EDT	0	0
Apr 17, 7:20 PM EDT	0	0
Apr 17, 7:40 PM EDT	0	0
Apr 17, 8:00 PM EDT	0	0
Apr 17, 8:20 PM EDT	0	0
Apr 17, 8:40 PM EDT	0	0
Apr 17, 9:00 PM EDT	0	0
Apr 17, 9:20 PM EDT	0	0
Apr 17, 9:40 PM EDT	0	0

April 18: Problems at Telus

Telus is having issues since 04:00 PM EST. Are you also affected? Leave a message in the comments section!

Live Outage Map Near Gatineau, Quebec

The most recent Telus outage reports came from the following cities: Ottawa, and Nepean.

City	Problem Type	Report Time
Ottawa	Total Blackout	17 days ago
Ottawa	Phone	22 days ago
Nepean	Phone	26 days ago
Ottawa	Internet	1 month ago
Ottawa	Internet	2 months ago
Gatineau	Phone	3 months ago

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Telus Issues Reports Near Gatineau, Quebec

Latest outage, problems and issue reports in Gatineau and nearby locations:

Stacey Simmons (@mssimmonssays) reported 33 seconds ago from Ottawa, Ontario
@mcguirp @TELUS It doesn't matter, they are all awful😪
Paul McGuire (@mcguirp) reported 5 minutes ago from Ottawa, Ontario
When told we will move to another company after our contract with @telus is over @TELUSsupport responded, this has nothing tobdovwith customer retention. I thought everything had to do with #CustomerService - there needs to be a better way!
Heather Badenoch 💉💉💉 (@HeatherBadenoch) reported 6 minutes ago from Ottawa, Ontario
@mrabson Any chance you’re on Telus or Koodo? Their free Call Control service blocks robocalls. I haven’t had one in more than a year.
Eric Goodwin (@auxonic) reported 7 minutes ago from Ottawa, Ontario
@ALL_CAPS @TELUS How about cut off all incumbents from new spectrum auctions until there’s fibre literally every damn place.
Paul McGuire (@mcguirp) reported 9 minutes ago from Ottawa, Ontario
@BrennenLisa @TELUS @TELUSsupport Seems to be. First time we have had these issues with @telus really suggest not travelling with a Telus phone #buyerbeware
Paul Atkinson 🇨🇦 (@Paulysworld) reported 16 minutes ago from Gatineau, Quebec
@mikesbloggity @jkenney @shandro It's their plan to privatize for $ healthcare. They only care about $ & the wealthy. They gut AB healthcare, fire 11k during a pandemic, refuse to shut down, go MIA, & will "suddenly" come up with a "private sector" (Telus health) solution... this is skulduggery they're Ghouls.
Patrick Kay (@PatrickRKay) reported 20 minutes ago from Ottawa, Ontario
@JimWatsonOttawa is @Rogers participating to provide cellular service in the tunnel, even tho Telus is
Bram Abramson (@bramabramson) reported 21 minutes ago from Hull, Quebec
@Mark_Goldberg @TELUS And not just normalizing for units consumed, either: also reasonable bundle allocation & a dozen other things. Dividing aggregates by aggregates is the worst approach, except all the others -- better would be to opt out of market analysis. Which apparently has perils too. #crtc
Dave D Garand (@DaveInBlackburn) reported 23 minutes ago from Ottawa, Ontario
My #Telus phone service is kaput, anyone else?
Michael Suddard (@MichaelSuddard) reported 25 minutes ago from Ottawa, Ontario
@Ottawa_Biker @TELUS @OC_Transpo Perhaps mine is post morning rush hour issues.
EA (@ealculumbre) reported 26 minutes ago from Ottawa, Ontario
As long as I’m on LTE my #Ottawa reception is at 1 bar and reception extremely choppy. When changed to 3G service goes up to 2/3 bars & audio conversations became possible. - We shouldn’t have to choose between the two @TELUS @TELUSsupport
A.G.LEN (@AmmarGlen) reported 30 minutes ago from Ottawa, Ontario
Hello @Rogers i had the worst experience with you in the past couple of days and i am done with you #Ottawa #Canada #bell #telus #fido everybody stay away from rogers and you will be charged extra and you wouldn’t even know unless you look for it
steve (@slaur3000) reported 33 minutes ago from Ottawa, Ontario
@TELUS mike’s super power would be super speed, fast enough to make the flash look slow! Section 22 row f seat 7
ambivalent_one (@ambivalent_one) reported 33 minutes ago from Ottawa, Ontario
Hi @koodo! I'm wondering what I can do about consistently low cell reception at home. I get poor audio on calls, dropped calls and often calls go right to voicemail. This isn't new, it been gradually getting worse over the last couple of years. It's also affecting the Telus cells
Paul McGuire (@mcguirp) reported 35 minutes ago from Ottawa, Ontario
@intudes @TELUS I think they use that to their advantage. Also doesnt excuse terrible customer service @TELUSsupport
Will O'Neill (@wtoneill) reported 38 minutes ago from Ottawa, Ontario
@TELUS should market a home security service that blocks the daily ads I receive from Telus for their home security service.
Michael Suddard (@MichaelSuddard) reported 38 minutes ago from Ottawa, Ontario
@Ottawa_Biker @OC_Transpo Normally I don't have any issues in the tunnels until this past week and late week before. So strange. The St Laurent Mall Telus network usually picks me up no problem. Maybe I should try that one too. 🤔
EA (@ealculumbre) reported 41 minutes ago from Ottawa, Ontario
@TELUSsupport I can confirm this is happening in #Ottawa area codes starting with K1Y. Please bring this up to management - Telus tech support has already acknowledged the issue and now we’d like to see it resolved. Keep us posted with steps your taking to resolve it.
Eric Goodwin (@auxonic) reported 47 minutes ago from Ottawa, Ontario
@TELUS I support government owned and operated infrastructure because the big telcos like you refuse to invest in it. You’re looking for a handout and to that I say “shove off”
antpepe (@antpepe) reported 58 minutes ago from Ottawa, Ontario
@tleehumphrey @TELUS It will be good, the working from anywhere needs more bandwidth. This will help people increasing their cellphone speeds. Businesses need to recover.

Telus Issues Reports

Latest outage, problems and issue reports in social media:

Justin Lynn (@Justin_1304) reported 9 minutes ago
@TELUS Your AI system when I try to call and talk to a human ******* sucks so much!! Please make it easier to talk to a person. Bonus points if I can understand the person when I finally talk to one.
PEER COMMUNITY HUB, Our Empowerment Zone! 🇨🇦✌️ (@p_communityhub) reported 12 minutes ago
First Quantum Minerals (FM) sees volatile trading pending further copper price discoveries. News: Telus (T) announces new AI-driven customer service initiative to lower operational costs. #News
Christine 🇨🇦 Dix 🇬🇱 (@downhomesunset) reported 14 minutes ago
@ezdz15 @Garnet_2203 Telus healthcare is awful.
Clive Bottomley🇨🇦🏁 (@formula1_ca) reported 16 minutes ago
What the heck is going on @TELUSsupport ? Haven't been able to make a call all day on Telus mobile, still not working at 10pm. "All circuits busy" message all day. When will this be fixed? I'm in Vancouver.
Canadian Oil 🇮🇱 (@oilcanadian4) reported 18 minutes ago
@telus TELUS, you can keep your hold music, I’ve got better things to waste my life on. I want to cancel my internet and my phone...
Inuinnaq Kendal (@AngelStein732) reported 20 minutes ago
@TELUSsupport A couple of days too late to ask. But the issue only lasted 2 or 3 hours. It was interesting because I was telling one of my plane spotter friends in the US, and even Verizon (a partner of Telus?) was giving him issues on and off the same day.
Joepac17 (@joepac17) reported 27 minutes ago
@TELUS promised a bill credit. Its not applied. 3 calls later. Still no applied. Now I cant get through to solve this. Great service. Remind me why I shouldn't cancel and switch.
Sandra Thomas (@sthomas10) reported 27 minutes ago
We’re on vacation so at the pool with music in the background & our server gave us her earring to get the SIM card out. It was a journey and Miguel never gave up. If there’s a @TELUS medal, he deserves it! 🥇🥇
Harry Sak (@CriticalAnger) reported 28 minutes ago
Good news, Telus was able to put in a cancellation. So, this means that all the scammers cost me was a little time, which I have tons of. **** Indians, worthless street shitters.
MIKE 🆅🅴🆁🆂🅰🅲🅴 🗣💨 (@RealMikeVersace) reported 31 minutes ago
@jodyvance @TELUS @TELUSsupport The most frustrating thing when dealing with customer service is th recording telling you to log in and use the app for your request. Trust me, if the request could be processed through the app/site - I WOULD. YOU THINK I WANT TO WAIT ON HOLD FOR AN HOUR TO SPEAK TO SOMEONE???