Telus Outage Report in Gatineau, Outaouais, Québec
Problems detected
Users are reporting problems related to: internet, phone and wi-fi.
Telus offers phone, internet and television services, as well as mobile phone and mobile internet service through Telus Mobility. Telus internet service uses DSL technology. Telus TV relies on satellite or internet television (IPTV). Telus' mobile phone network supports CMS, HSPA and LTE.
Full Outage Map
E-mailProblems in the last 24 hours in Gatineau, Québec
The chart below shows the number of Telus reports we have received in the last 24 hours from users in Gatineau and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
November 29: Problems at Telus
Telus is having issues since 05:40 PM EST. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Telus users through our website.
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Internet (57%)
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Phone (18%)
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Wi-fi (11%)
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TV (7%)
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Total Blackout (4%)
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E-mail (3%)
Live Outage Map Near Gatineau, Outaouais, Québec
The most recent Telus outage reports came from the following cities: Ottawa.
| City | Problem Type | Report Time |
|---|---|---|
 Ottawa |
Phone | |
| Ottawa |
Phone | |
| Ottawa |
Total Blackout | |
| Ottawa |
TV | |
| Ottawa |
Internet | |
| Ottawa |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Telus Issues Reports Near Gatineau, Québec
Latest outage, problems and issue reports in Gatineau and nearby locations:
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antpepe
(@antpepe) reported
from
Ottawa, Ontario
@tleehumphrey @TELUS It will be good, the working from anywhere needs more bandwidth. This will help people increasing their cellphone speeds. Businesses need to recover.
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Michael.L
(@OCT_Fan) reported
from
Ottawa, Ontario
@HeneinThorn I’m pretty happy with Virgin 🇨🇦 @virginmobilecan Though I’m thinking of going back to Virgin as TELUS has the worst policy re paying ones bill .
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Paul McGuire
(@mcguirp) reported
from
Ottawa, Ontario
@JenniferNKing @TELUS @TELUSsupport That's what they said. Will never travel with a @telus phone again. Lesson learned. Terrible customer service.
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simon
(@stillwellgray) reported
from
Ottawa, Ontario
@TELUS Wrong geo location for this ad, no one in Ontario gives a shit
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Stacey Simmons
(@mssimmonssays) reported
from
Ottawa, Ontario
@mcguirp @TELUS It doesn't matter, they are all awful😪
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Michael Suddard
(@MichaelSuddard) reported
from
Ottawa, Ontario
@Ottawa_Biker @OC_Transpo Normally I don't have any issues in the tunnels until this past week and late week before. So strange. The St Laurent Mall Telus network usually picks me up no problem. Maybe I should try that one too. 🤔
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Chris Beeston
(@Sunston72) reported
from
Ottawa, Ontario
Bad guys score 2-1 for the @Ottawa67sHockey 2nd period. #NoQuit #AllConnected @TELUS
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Paul McGuire
(@mcguirp) reported
from
Ottawa, Ontario
When told we will move to another company after our contract with @telus is over @TELUSsupport responded, this has nothing tobdovwith customer retention. I thought everything had to do with #CustomerService - there needs to be a better way!
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Stefane Brunet
(@StefaneBrunet) reported
from
Rideau Gardens, Ontario
Let's put big hurt this afternoon against are hated rival Peterborough Petes this afternoon. Today home opener for home town ottawa 67's and sent them packing back down highway 7 to Peterborough this afternoon . This team has no quit #AllConnected @TELUS
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Paul McGuire
(@mcguirp) reported
from
Ottawa, Ontario
@BrennenLisa @TELUS @TELUSsupport Seems to be. First time we have had these issues with @telus really suggest not travelling with a Telus phone #buyerbeware
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Bram Abramson
(@bramabramson) reported
from
Hull, Québec
@Mark_Goldberg @TELUS And not just normalizing for units consumed, either: also reasonable bundle allocation & a dozen other things. Dividing aggregates by aggregates is the worst approach, except all the others -- better would be to opt out of market analysis. Which apparently has perils too. #crtc
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Paul McGuire
(@mcguirp) reported
from
Ottawa, Ontario
Amazing statement today by @TELUS - if you keep your phone on airplane mode while overseas you will still incur roaming charges. Only way to prevent this, leave you SIM card in Canada. Terrible #CustomerService by @TELUSsupport
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Michael Suddard
(@MichaelSuddard) reported
from
Ottawa, Ontario
@Ottawa_Biker @TELUS @OC_Transpo Perhaps mine is post morning rush hour issues.
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Christina
(@CJAY932) reported
from
Ottawa, Ontario
@TELUSsupport I ordered Airpods on June 11th and was told they would take 3-5 business days to arrive. Still haven’t received any updates or shipping info. HELP! @TELUS
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A.G.LEN
(@AmmarGlen) reported
from
Ottawa, Ontario
Hello @Rogers i had the worst experience with you in the past couple of days and i am done with you #Ottawa #Canada #bell #telus #fido everybody stay away from rogers and you will be charged extra and you wouldn’t even know unless you look for it
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Vivek Dehejia
(@vdehejia) reported
from
Ottawa, Ontario
@TELUSsupport Thanks, nope I didn't transfer this and got it from Telus last fall. Worked fine till this glitch today. But just had a friend call me and it's working again now. So I assume it was perhaps network congestion or something else temporary. Anyway, all good now!
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Paul Atkinson 🇨🇦
(@Paulysworld) reported
from
Gatineau, Québec
@mikesbloggity @jkenney @shandro It's their plan to privatize for $ healthcare. They only care about $ & the wealthy. They gut AB healthcare, fire 11k during a pandemic, refuse to shut down, go MIA, & will "suddenly" come up with a "private sector" (Telus health) solution... this is skulduggery they're Ghouls.
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Patrick Kay
(@PatrickRKay) reported
from
Ottawa, Ontario
@JimWatsonOttawa is @Rogers participating to provide cellular service in the tunnel, even tho Telus is
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Paul Boyer
(@PBoyer82) reported
from
Ottawa, Ontario
@TELUS fix your dang app please. I can’t pay my bill through the app because it won’t load. I either get wrong password or cannot connect to server. #help
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Paul McGuire
(@mcguirp) reported
from
Ottawa, Ontario
@intudes @TELUS I think they use that to their advantage. Also doesnt excuse terrible customer service @TELUSsupport
Telus Issues Reports
Latest outage, problems and issue reports in social media:
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Ricardo Casanova
(@ricocasanova) reported
@DrAmirPakdel Did you see that bell and Telus want the government to pay for them replacing huawei equipment? Sorry not government, taxpayers. They brag about their profit margins but are poor when their infrastructure needs upgrading or replacing.
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Erin No’Toole
(@forktheucp) reported
Hey @TELUS, when you’re setting up fibre internet for a new place and can’t set it up because of reasons, why can’t you offer a same day solution? Why does it have to take up to 2 weeks to get internet? Can’t exactly work from home on my data plan, can’t stay at new place now.
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🎙Barbara K. Baker 👩🏽💻📈
(@BarbaraKB) reported
@noBSkat @TELUS your operative word: “risk.” these folks are the definition of “don’t risk it.” so much fear surrounding #TikTok. I don’t understand it. but… I also never understood the fear around YouTube. Or Twitter. Or Snapchat. Or… #IAmOld
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Commissioner Miner
(@fanCRTCProfling) reported
@vancelockton An employee under you is allergic to perfume. Signs in office say "no perfumes". Telus storms into the office wearing perfume. Employee needs 3 days off due to hives. Write an incident report to your boss & Telus on the medical incident & how it will be prevented in the future.
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Ashley P
(@Apea123) reported
@CraveHelp I keep being told I do not have a subscription but I do through Telus. I watch on my firestick and more often than not it stops working. Very frustrating. Do you have a fix? I can watch on my phone but this problem continuously happens on my firestick.
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Dr. Emma M. Smith 💜 | 🇨🇦 in 🇮🇪 PhD OT she/her
(@emelsewhere) reported
Hey @RogersMobileCa - have been a customer for 15 years, am looking for a Canada-US plan to use my existing data in the US without resorting to Roam Like Home. @TELUS is $80pm for this - but am being told you can only offer $100pm. Would stay with Rogers but doesn’t make sense!
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Erin No’Toole
(@forktheucp) reported
@Shoeprincss7 @TELUS Thank you! I’m super unimpressed with the service so far with telus. A solution would have been nice. Now we have to live between two homes for the time being. 🥺
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Dave Botterill
(@Botterilldave) reported
@RachelNotley Telus and bell can never get high speed internet to all Alberta. But spacex and starlink can do it today… let’s not waste money funding the telcos
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Gus Thorson ⚾️🏒🥅🏈
(@BreakawaySR) reported
from
Calgary, Alberta
@debbieelicksen @DirtRoadQueen__ @PrimeVideoCA Watched it live on Paramount Network. Shaw/Telus On Demand?
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Sopwith
(@Sopwith_) reported
@kulpreetsingh @TELUSsupport When I needed support for my alarm 3 weeks ago it took DAYS for them to call back. And that was after my complaint was “Escalated.” There was a time when Telus was a reliable,trustworthy company.Not now. I’m actively looking to dump them - TV,internet,home phone,mobile and alarm.