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Telus

Telus Outage Report in Stouffville, Ontario

Why is my Telus service not working?

Some problems detected

Users are reporting problems related to: internet, phone and wi-fi.

Telus offers phone, internet and television services, as well as mobile phone and mobile internet service through Telus Mobility. Telus internet service uses DSL technology. Telus TV relies on satellite or internet television (IPTV). Telus' mobile phone network supports CMS, HSPA and LTE.

Full Outage Map

Problems in the last 24 hours in Stouffville, Ontario

The chart below shows the number of Telus reports we have received in the last 24 hours from users in Stouffville, Ontario and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

April 5: Problems at Telus

Telus is having issues since 06:20 AM EST. Are you also affected? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by Telus users through our website.

  • 49% Internet (49%)
  • 23% Phone (23%)
  • 12% Wi-fi (12%)
  • 7% TV (7%)
  • 5% E-mail (5%)
  • 4% Total Blackout (4%)

Live Outage Map Near Stouffville, Ontario

The most recent Telus outage reports came from the following cities: Pickering, and Ajax.

CityProblem TypeReport Time
Pickering Phone 17 days ago
Ajax Phone 2 months ago
York Internet 4 months ago
Markham Internet 5 months ago
Concord Phone 6 months ago
Pickering Phone 6 months ago

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Telus Issues Reports Near Stouffville, Ontario

Latest outage, problems and issue reports in Stouffville and nearby locations:

  • _tcmore
    Thomas More (@_tcmore) reported from Pickering Village, Ontario

    @StayGoulden Bell and Telus basically use the same towers and are relatively good in urban areas with better customer service. Rogers customer service is *** but works better in remote locations like up North. At least that’s what I have found.

  • saraurowitz
    sara urowitz (@saraurowitz) reported from Aurora, Ontario

    @koodo @RogersHelps Jessica, a kind and polite customer service rep from @RogersHelps has set up an appointment for me with @Rogers to talk about moving my 3 numbers from @koodo @TELUS. @koodo you have some customer service catch up to do!

  • SamySalti
    Salti (@SamySalti) reported from Markham, Ontario

    Dear @Rogers @TELUS @Bell , You're the big three. You guys can literally be good people and provide ACTUAL Unlimited Data with absolutely no slow downs. Please make it a thing as it'd probably help everyone in Canada. You're making people pay so much for literally nothing.

  • JonAreias
    Jon Areias (@JonAreias) reported from Richmond Hill, Ontario

    @TELUS horrible customer service experience! I just was speaking to Iris and was on the phone for one hour, all I want to do is extend my contract that expires in 2 Weeks! SHOULD NOT BE THAT DIFFICULT #telus

  • NickPerovic
    Limp Brizket (@NickPerovic) reported from Pickering Village, Ontario

    @StayGoulden I’m with Telus and I’ve never had any issues with them! But yeah, I’ve had the 12 now for almost a month and I dig it

  • jalaras
    Jose Alaras (@jalaras) reported from Markham, Ontario

    @itransstatus We are still having issues and we are not a Telus subscriber. Please check your system again. Our submissions are returning “r, Please try later...”

  • CinderellaJane7
    MermaidCindy (@CinderellaJane7) reported from Aurora, Ontario

    @4ParksBushcraft @BruceAlrighty45 @GOP Exactly, i submitted two reports that may have something to do with this seems Castro using Canadian phones for criminal activity I have TELUS they told me to submit the report made another report to @yrp they were so rude. Now getting a lawyer as per doctor. Abuse Victims 😔

  • Rajendra
    Rajendra Singh (@Rajendra) reported from Ajax, Ontario

    Switched my cellphone service from @TELUS to @Rogers because Rogers gave me a deal and Telus couldn't.

  • saraurowitz
    sara urowitz (@saraurowitz) reported from Aurora, Ontario

    @TELUS @koodo on the line with customer retention fighting over a bill. I can't imagine worse customer service. Over 1 hr of my life wasted fighting with this company who couldn't care less about their customers.

Telus Issues Reports

Latest outage, problems and issue reports in social media:

  • JasonShaw
    JasonShaw (@JasonShaw) reported

    @RapTheRealtor @TELUSsupport I spent 3 hrs with TD the other day. Telus especially should have every call that comes in have the automated call you back service

  • msksameer13
    Sameer K. (@msksameer13) reported

    Manager will call me back in 24/48 hours. I have no access to this account that i did not sign any piece of documentation for but i need to pay for it? How do you get support at Telus if no one wants to provide you support?

  • jennamdski
    Jen (@jennamdski) reported

    Called Telus to ensure current service could support 2 people doing video calls all day. They interpreted that as cancel internet service. Over 6h of being on hold. 24 hrs w/out internet during law school final exams with no where else to be able to go @TELUS @TELUSsupport HELP😭

  • PonNatalie
    Natalie Pon (@PonNatalie) reported

    @arundeepyeg Hendy’s Telus Internet always sucks so maybe?

  • Plan_Prep_Live
    Nancy Argyle (@Plan_Prep_Live) reported

    @TELUSsupport My 95yo mother’s landline went down yesterday. Her Lifeline is not working because of this & it’s required by her care facility. This forces my brother to sleep overnight with her in a tiny room while both wear masks. @Telus says they’ll come Monday. Pls fix today?

  • drewfurn
    Drew (@drewfurn) reported

    @cairns001 @TELUS Ummm where in Canada doesn’t have clean water or hasn’t already recieved government funding to help pay for the cleanup.. on the other hand we are the only first world nation that doesn’t have high speed internet everywhere.. just curious as to what’s to be ashamed of here?

  • Pyke
    Ben D (@Pyke) reported

    @TELUS Or you could use the money you take from us already and instead of shovelling it to your wealthy shareholders you could invest in your business. What a ******* fail!

  • nootloc
    notloc (@nootloc) reported

    @Shawhelp please don't ******* make us pay 250$ for your best internet per month if half the time the ******* **** doesn't work lol, you guys are the worst company I've been with since Telus in 2011 when they were at their worse, keep in mind it's 2020 now lol...

  • drewfurn
    Drew (@drewfurn) reported

    @marian_crow @TELUS Never said they don’t count but I have also heard that the governement has already allocated and distributed funds to First Nations to assist with the clean up? Or is that information not correct/relevant?

  • DrGonzo_T_Nitus
    Dr. Gonzo T. Nitus (@DrGonzo_T_Nitus) reported

    when you're out $200 on a @TELUS clerical error, it's hard NOT to be crazy upset. **** y'all AND your weak *** service.