Telus Outage Report in Richmond Hill, York, Ontario

Problems in the last 24 hours in Richmond Hill, Ontario

The chart below shows the number of Telus reports we have received in the last 24 hours from users in Richmond Hill, Ontario and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Most Reported Problems

The following are the most recent problems reported by Telus users through our website.

• Internet (48%)
• Phone (23%)
• Wi-fi (13%)
• TV (7%)
• E-mail (5%)
• Total Blackout (5%)

Live Outage Map Near Richmond Hill, Ontario

The most recent Telus outage reports came from the following cities: Toronto, Purpleville, and North York.

City	Problem Type	Report Time
Toronto	Internet	3 days ago
Toronto	Internet	7 days ago
Toronto	Phone	7 days ago
Toronto	Internet	12 days ago
Toronto	Total Blackout	14 days ago
Toronto	Internet	15 days ago

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Telus Issues Reports Near Richmond Hill, Ontario

Latest outage, problems and issue reports in Richmond Hill and nearby locations:

• 
  Carol Brooks (@ttctaker) reported 3 minutes ago from Toronto, Ontario

  @gordperks People are waiting hours to talk to a human being! Most seniors are not computer savvy and or english isn't their first language. Telus is going to fix this?? I think not...press 1 if you think this sucks. Press 2 to get to 1.

• 
  Mayssia (May) Elajami - Toronto Lawyer (@Mayssia) reported 5 minutes ago from Toronto, Ontario

  2/2 even though it was $0.00 that is what companies like Bell & TELUS etc usually charge on the credit card at first to see if it is valid always check everything daily through online banking - it is good I caught it - but sucks now b/c I have to change all my automatic payments

• 
  Garrick The DJ (@GarrickTheDJ) reported 5 minutes ago from Toronto, Ontario

  @AstridManson @TELUS @TELUSsupport You too Astrid? Sorry to hear. Hoping “TELUS” resolves this problem soon. There are going to be a lot of frustrated customers out there. #TELUSDown

• 
  Michael Nugent (@michaelnugent) reported 10 minutes ago from Toronto, Ontario

  Oh man, someone on Reddit just reminded me of when Telus used to have their MiKE network back in the early 2000s. I remember some of my friends back in high school had those cell phones that had a built-in walkie-talkie. They looked so convenient to have by buzzing your friends.

• 
  John N. Davis (@johnndavis) reported 11 minutes ago from Toronto, Ontario

  20200605: National Post : As Ottawa dithers, Canada's major cellular providers shun Huawei ["Telus has not backed out of its February announcement that it would be incorporating Huawei tech into its 5G network likely because it would need to interface with its existing… network"

• 
  Rishabh Sinha (@rishabh_snh) reported 12 minutes ago from Toronto, Ontario

  @TELUSsupport @TELUS I have been trying to upgrade my phone since 4 days. You automated prices shows 153+taxes for iPhone 11 Pro. I won’t pay that. There’s a technical issue with your chat box. I need a new phone in the next 3days. Help me out if you can.

• 
  ℙ𝕖𝕥𝕖𝕣 𝕊𝕙𝕦𝕣𝕞𝕒𝕟 (@shurmanator) reported 12 minutes ago from Toronto, Ontario

  @georganneb @char_lawyer @Bell @Rogers @TELUS Georganne, nobody dislikes those guys more than me but the systems were not designed for this. Same for internet. It’s like a water pipe to service an apartment complex is a foot in diameter but not if everybody is always home and taking showers simultaneously. Get used to it.

• 
  Jessica (@Jessica00469341) reported 15 minutes ago from Toronto, Ontario

  @naru2008 @TELUS Im with Fido to i pre ordered the i phone 12 pro in pacific Blue . $60/a-month $0 dollars down Ive been with Fido for a long time plus if you order the phone online you dont have to pay the $45 activation fee Im pretty certain . #iPhone12Pro #needaboost #Feel_Good

• 
  Rich Gomes (@BoomDiggyBang) reported 20 minutes ago from Toronto, Ontario

  @TELUS 2007-2019 "No problem we can certainly collapse any calls or texts to the US you made a few hours prior to entering the US and adding the $7 package. 2020 "Hi Rich! Why don't you go kill yourself! Up yours!!" #telusyouvechanged

• 
  Madushan 🥭goda Jegatheeswaran ☸️🇨🇦 (M.A.J) (@369ix) reported 21 minutes ago from Toronto, Ontario

  @ZAKtalksTECH Yes. I have tested this with a Google Pixel 5 and iPhone 12 Pro. Both didn't any issue with 5G connectivity. Also Telus investigated confirmed that I have 5G and i shouldn't have this 5G connectivity issues. The adviced me to replace the phone.

• 
  Rick Barnes (@queerthoughts) reported 22 minutes ago from Toronto, Ontario

  @Qualifyfor @johndotbastable The questions asked here by this source are legit. Ask why #WeCharity is not addressing these issues. Also note this org is heavily reliant on corporate sponsorships. They've lost Telus, G&M, and Virgin in the last few days. They need to be more forthcoming.

• 
  RG for Life (@loganryan44) reported 28 minutes ago from Toronto, Ontario

  I understand that companies sell information to third parties but come on @telus, no one has my son’s phone number that he should be getting texts to a local dentist we’ve never gone to asking us to return

• 
  Jon Areias (@JonAreias) reported 28 minutes ago from Richmond Hill, Ontario

  @TELUS horrible customer service experience! I just was speaking to Iris and was on the phone for one hour, all I want to do is extend my contract that expires in 2 Weeks! SHOULD NOT BE THAT DIFFICULT #telus

• 
  otty (@OtarineMusic) reported 34 minutes ago from Toronto, Ontario

  @lav_sunrise Yeah it seriously sucks. Even if you go third party (I’m with Teksavvy for internet) the service is still distributed by Rogers/Bell/Telus/Shaw.

• 
  Garrick The DJ (@GarrickTheDJ) reported 42 minutes ago from Toronto, Ontario

  Any other TELUS customer having issues with their mobile phone service? Restarted my phone three times, and nothing. Wireless works, and I can still send text messages! Just can’t make any calls! @TELUS @TELUSsupport #Toronto #TELUSDown #TELUS

• 
  Matthew (@jmwensley) reported 44 minutes ago from Toronto, Ontario

  Hey @TELUS did you know that vehicles are to move to the right and stop to allow emergency vehicles to pass?

• 
  Garrick The DJ (@GarrickTheDJ) reported 48 minutes ago from Toronto, Ontario

  Any other TELUS customer having issues with their mobile phone service? Restarted my phone three times, and nothing. Wireless works, and I can still send text messages! Just can’t make any calls! @TELUS @TELUSsupport #TELUSDown #TELUS

• 
  Lanrick Bennett Jr. (@myonlinelifenow) reported 55 minutes ago from Toronto, Ontario

  👇🏾#InThisTogether @RogersHelps @bell @TELUS Lets follow in @johnkrasinski and @ATT’s footsteps to support #HeathCareHeroes Adding @VancityReynolds because, well why not #COVID2019

• 
  Susan (@glamourgirlca) reported 55 minutes ago from Vaughan, Ontario

  Tongues companies will take advantage of their customers. Come on @TELUS treat your customers with a modicum of respect. Then they go to a paperless bill, without making their customers aware. Roll over the data, #Telus stop cheating your loyal customers!

• 
  Debbi Ragogna (@DebRagogna) reported 57 minutes ago from Toronto, Ontario

  Hey @adtcanada @ADT curious to know why you have a 'Contact Us' form on your website? I used it over 2 weeks ago and yet no one has gotten back to me. I won't go into the other bad service I've had since @telus has taken over. #shame

Telus Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Akshi Sood (@5bafcdc6aa2c4e6) reported 4 minutes ago

  @TELUSsupport i have been on call with Telus Team for last 3 hours and been transferred to different departments. i still don’t have an answer. Ridiculous service

• 
  Sharpie (@Sharpie780) reported 4 minutes ago

  Anyone else’s Telus wifi been absolutely horrible recently ? God damn Canadians get scammed in this god damn telecom industry

• 
  Paul Turnbull (@chigaze) reported 4 minutes ago

  @JayIsPainting @Shawhelp FWIW, over the years I’ve had a number of bad Telus experiences however when they put fibre to our house we went back to them and their service to us the last few years has been quite good. (Including handling our switch from old house to temp apartment to hooking up new house).

• 
  Jason Dunn 🇺🇦 (@jasondunn) reported 4 minutes ago

  @AndyMLC Yikes! Good ol’ @TELUS, they always find a way to make a buck off the customer. I hope it’s just growing pains and 12-24 months from now we’ll wonder why we stuck with SIM cards for so long. Maybe… 🙃

• 
  Turning into homebody (@LongstaffA) reported 7 minutes ago

  @areacode416 2.5 hous on hold with Telus to also remove data overcharge. I was told that a loyal customer of 20 y was nothing cause they had some OTHER customers longer than me. LOL. I immediately asked to terminate the service. Was transferred to the loyalty department…

• 
  aidan (@kounanes) reported 11 minutes ago

  Telus has to have some of the shittiest service and internet. Both stop working entirely at least 4x a day. Plus, their speeds don’t even hit 60% of what they advertise. Would not recommend.

• 
  Adi Lally (@adilally3) reported 12 minutes ago

  @StephaneCorbel @Shawhelp Shaw is better then Telus @TELUSsupport never opted to give me fibre only VDSL while shaw was offering 1gbps couldnt reiest that!

• 
  Skeptic/Realist/Simplistic & Optimist (@thinker4836) reported 14 minutes ago

  @TELUSsupport 6+ weeks and no meaningful assistance. Telus is a Canadian company with monthly rates 5X higher than others & with zero effective service for their very Expensive “Easy Roam”

• 
  Zhang Bojin 张博金 (@zhang_bojin) reported 16 minutes ago

  @TELUS Last week I invested $6,000 and I got paid $63,000 after 7 days of binary options trading with the help of @MuskReeves

• 
  barrypartington (@theflatlands) reported 16 minutes ago

  So, @TELUS, you're a phone company that I can't pick up the phone and call. What's up with that? The only way to reach you is through this app of yours that doesn't work? What kind of service is that anyway, scheduling a time to call me that is convenient for YOU? WTF?