Telus Outage Report in Richmond Hill, York, Ontario

Problems in the last 24 hours in Richmond Hill, Ontario

The chart below shows the number of Telus reports we have received in the last 24 hours from users in Richmond Hill, Ontario and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Most Reported Problems

The following are the most recent problems reported by Telus users through our website.

• Internet (48%)
• Phone (23%)
• Wi-fi (12%)
• TV (7%)
• E-mail (5%)
• Total Blackout (4%)

Live Outage Map Near Richmond Hill, Ontario

The most recent Telus outage reports came from the following cities: Toronto, Purpleville, and North York.

City	Problem Type	Report Time
Toronto	Internet	14 hours ago
Toronto	Internet	6 days ago
Toronto	Internet	10 days ago
Toronto	Phone	11 days ago
Toronto	Internet	15 days ago
Toronto	Total Blackout	17 days ago

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Telus Issues Reports Near Richmond Hill, Ontario

Latest outage, problems and issue reports in Richmond Hill and nearby locations:

• 
  RedPepper 🔜@AC.🌻🐶💣 (@PepperMuzz) reported 9 seconds ago from Vaughan, Ontario

  It’s pretty bad when a major corporation like @TELUS @TELUSsupport can’t do anything for a long term Customer since 2008 - bring out a plan much less expensive then my current one and tells me I have to buy out my current contract in order to switch. Great loyalty TELUS.

• 
  David Shory (@dshory) reported 13 seconds ago from Toronto, Ontario

  Unimpressed at the rate increase for my plan. Feels like I’m being gauged by @TELUS. I’ve been a client for over 20 years - time to switch. The gradual erosion of your customer service and increase in fees is too much to bear.

• 
  Salti (@SamySalti) reported 1 minute ago from Markham, Ontario

  Dear @Rogers @TELUS @Bell , You're the big three. You guys can literally be good people and provide ACTUAL Unlimited Data with absolutely no slow downs. Please make it a thing as it'd probably help everyone in Canada. You're making people pay so much for literally nothing.

• 
  Sam Kemp-Jackson (@samkj27) reported 5 minutes ago from Toronto, Ontario

  @TELUSsupport @TELUS I’m not happy about my phone being suspended. I just spoke to someone via chat to reinstate and it’s not working. His name is Carlos. Please look into this ASAP and advise. #CustomerExperience

• 
  ❤︎ 𝓂𝒶𝓇𝒶 𝓁𝒾𝓂𝒶 ❤︎ (@Mara__Raquel) reported 11 minutes ago from Toronto, Ontario

  Every time I call @TELUS @TELUSsupport I always get 150% customer service. Heather was amazing this morning, she couldn’t fix the problem right away but found a solution and called me back right away. I want to thank you TELUS for 20 years of great customer service

• 
  KP ☀️ (@kierstynpare) reported 14 minutes ago from Toronto, Ontario

  Telus: any phone you want for $0 down Also Telus *in the fine print*: but don’t worry, we’ll find another way to screw you over

• 
  Randall C Willis (@createdbyrcw) reported 16 minutes ago from Toronto, Ontario

  Given how many people I know who cancelled their Bell service, their Rogers service or their Telus service, it is surprising that I know any of this

• 
  Sophia Cybulski (@SophiaCybulski) reported 19 minutes ago from Toronto, Ontario

  @TELUS thank you so much and I had no idea that I was a web client .. the same issue I have with Rogers

• 
  YouMotorcycle (@YouMotorcycle) reported 27 minutes ago from Toronto, Ontario

  @darrylw71 Which is fair. But Koodo isn't a smaller company. It's owned by Telus and operates on Telus' network, so your reception would be no different on one versus the other.

• 
  Tania gupta (@taniagupta1307) reported 30 minutes ago from Toronto, Ontario

  @koodo @TELUS is fooling people with hidden charges that you are able to see only once you check your bill and find it to be $200 $190 and when you contact customer care, they will say we understand but won't be able to provide u with clarification #koodo #TELUS #worstconnection

• 
  Jay Yoo (@tdotjay) reported 30 minutes ago from Toronto, Ontario

  @TELUSBusiness @TELUSsupport been a customer since 1999. I’m very disappointed that @Telus was not able to match an offer to keep me on.

• 
  ⚪️⚫️ (@MonicaLauriola) reported 32 minutes ago from Toronto, Ontario

  I’ve been with @TELUS since 2011 and Virgin Mobile is prepared to offer me the same contraction for 2/3s of the price..... so much for customer service

• 
  ♚ TrippWithMe 🇨🇦☯ (@TrillInToronto) reported 35 minutes ago from Toronto, Ontario

  @DanaAngeline @TELUS $160 damn you better start charging for people to watch your snaps bout 160 for what start charging them fans per text

• 
  ⚪️⚫️ (@MonicaLauriola) reported 39 minutes ago from Toronto, Ontario

  @PepPostorino @GrazieTotti91 @TELUS I’m going to probably call back again tomorrow to do so. I wrote everything down and was just shocked at the offers

• 
  MermaidCindy (@CinderellaJane7) reported 47 minutes ago from Aurora, Ontario

  @4ParksBushcraft @BruceAlrighty45 @GOP Exactly, i submitted two reports that may have something to do with this seems Castro using Canadian phones for criminal activity I have TELUS they told me to submit the report made another report to @yrp they were so rude. Now getting a lawyer as per doctor. Abuse Victims 😔

• 
  Kiran Varughese (@kiranjoyv) reported 48 minutes ago from Vaughan, Ontario

  @YRP @AMBERAlertONT You spend millions of taxpayer dollars to set up any system to help the community. Not burden it. Its also clear there was no coordination with @TELUS, @Bell, @Rogers, etc when developing the system since same message is delivered different number of times for different providers

• 
  Shaun Guthrie 🇨🇦 (@LordGuthrie) reported 53 minutes ago from Toronto, Ontario

  @chezz12 @SpotifyCanada @SpotifyCares Yup. I think falls into the same thing Shaw and TELUS do when they come out with promotions and you’re and existing customer

• 
  Spooky Beca (@RebecaMacKinnon) reported 54 minutes ago from Toronto, Ontario

  @TTChelps @DemandAccess hey @TELUSsupport @TELUS please consider finally letting your customers access phone network coverage in the TTC tunnels, if an emergency were to happen i would want to be able to contact family and us not having that option is sad and disappointing 😬

• 
  Dennis aka dLo (@sidetripca) reported 55 minutes ago from Toronto, Ontario

  @SteveSpag @freedomsupport This isn’t affecting just Freedom... Telus, Rogers and Bell also impacted by the outage. Clearly something else going on.

• 
  Jamie Fox (@ACJamieFox) reported 56 minutes ago from Toronto, Ontario

  @Skeeter00007 @Rogers @TELUS Greed never gives.

Telus Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Cait W. (@CaitWills) reported 6 minutes ago from Kelowna, British Columbia

  Thanks for never replying @TELUS - clearly our 15+ years of customer loyalty means nothing

• 
  Thomas Edgesmith 🇨🇦 (@SourdoughDev) reported 9 minutes ago

  @TELUS has the slimmest sales tactics. Some how convinced my parents they need two android phones to increase minutes. Now their paying off $800 useless phones. Worse part, to cancel my moms account who passed last week their needing to pay the break up fees. @cbcmarketplace

• 
  John Reid (@JohnRei13251376) reported 17 minutes ago

  Telus says they gave back 1.4 billion dollars to community's but they can't get these expensive phones and TV to work properly. If the company asks for a DM then you have to open up another Twitter account. If you give them information on how to contact you, they can't. Stupid

• 
  Olumuyiwa Igbalajobi, Ph.D (@olumuyiwaayo) reported 17 minutes ago

  @TELUS Your internet is actually horrible🙄

• 
  Brett Morris (@tehowennathe) reported 17 minutes ago

  @Videotron Yes it's compatible. I am using a Poco M4 Pro 5G currently on Telus. I have VoLTE and I am able to roam in the US. I just know it only works on the T-Mobile network when roaming.

• 
  Thomas Edgesmith 🇨🇦 (@SourdoughDev) reported 20 minutes ago

  @TELUS has the slimmest sales tactics. Some how convinced my parents they need two android phones to increase minutes. Now their paying off $800 useless phones. Worse part, to cancel my moms account who passed last week their needing to pay the break up fees. @cbcmarketplace

• 
  Chris Wallace (@Canuk35) reported 25 minutes ago

  @TELUS @TELUSsupport make your damn digital box/PVR stop freezing on me!!

• 
  Drew Shannon (@DrewFlexx16) reported 29 minutes ago

  Tried to subscribe to NHL Center Ice on @TELUS and its not working and now my friends hate me

• 
  🐺ᏰᏋፈᏦᎩ ᏝᎩᏁፈᏂ🐺 (parody account) (@BexFiya) reported 31 minutes ago

  Well since I can only use data now and I can't even sign into my account to game I'm going to bed **** you telus

• 
  BD2022 (@BD20224) reported 31 minutes ago

  Hey @TELUS we need cell service on the #TTC it’s 2022. If other cell providers can provide, why can’t you?