Telus Outage Report in Richmond Hill, York, Ontario

Problems in the last 24 hours in Richmond Hill, Ontario

The chart below shows the number of Telus reports we have received in the last 24 hours from users in Richmond Hill, Ontario and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Most Reported Problems

The following are the most recent problems reported by Telus users through our website.

• Internet (48%)
• Phone (23%)
• Wi-fi (12%)
• TV (7%)
• E-mail (5%)
• Total Blackout (4%)

Live Outage Map Near Richmond Hill, Ontario

The most recent Telus outage reports came from the following cities: Toronto, Purpleville, and North York.

City	Problem Type	Report Time
Toronto	Internet	1 day ago
Toronto	Internet	6 days ago
Toronto	Internet	11 days ago
Toronto	Phone	11 days ago
Toronto	Internet	16 days ago
Toronto	Total Blackout	18 days ago

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Telus Issues Reports Near Richmond Hill, Ontario

Latest outage, problems and issue reports in Richmond Hill and nearby locations:

• 
  Garrick The DJ (@GarrickTheDJ) reported 3 minutes ago from Toronto, Ontario

  Any other TELUS customer having issues with their mobile phone service? Restarted my phone three times, and nothing. Wireless works, and I can still send text messages! Just can’t make any calls! @TELUS @TELUSsupport #TELUSDown #TELUS

• 
  Madushan 🥭goda Jegatheeswaran ☸️🇨🇦 (M.A.J) (@369ix) reported 3 minutes ago from Toronto, Ontario

  @ZAKtalksTECH Yes. I have tested this with a Google Pixel 5 and iPhone 12 Pro. Both didn't any issue with 5G connectivity. Also Telus investigated confirmed that I have 5G and i shouldn't have this 5G connectivity issues. The adviced me to replace the phone.

• 
  ℙ𝕖𝕥𝕖𝕣 𝕊𝕙𝕦𝕣𝕞𝕒𝕟 (@shurmanator) reported 3 minutes ago from Toronto, Ontario

  @georganneb @char_lawyer @Bell @Rogers @TELUS Georganne, nobody dislikes those guys more than me but the systems were not designed for this. Same for internet. It’s like a water pipe to service an apartment complex is a foot in diameter but not if everybody is always home and taking showers simultaneously. Get used to it.

• 
  Jon Areias (@JonAreias) reported 5 minutes ago from Richmond Hill, Ontario

  @TELUS horrible customer service experience! I just was speaking to Iris and was on the phone for one hour, all I want to do is extend my contract that expires in 2 Weeks! SHOULD NOT BE THAT DIFFICULT #telus

• 
  Susan (@glamourgirlca) reported 7 minutes ago from Vaughan, Ontario

  Tongues companies will take advantage of their customers. Come on @TELUS treat your customers with a modicum of respect. Then they go to a paperless bill, without making their customers aware. Roll over the data, #Telus stop cheating your loyal customers!

• 
  Jessica (@Jessica00469341) reported 14 minutes ago from Toronto, Ontario

  @naru2008 @TELUS Im with Fido to i pre ordered the i phone 12 pro in pacific Blue . $60/a-month $0 dollars down Ive been with Fido for a long time plus if you order the phone online you dont have to pay the $45 activation fee Im pretty certain . #iPhone12Pro #needaboost #Feel_Good

• 
  Mayssia (May) Elajami - Toronto Lawyer (@Mayssia) reported 14 minutes ago from Toronto, Ontario

  2/2 even though it was $0.00 that is what companies like Bell & TELUS etc usually charge on the credit card at first to see if it is valid always check everything daily through online banking - it is good I caught it - but sucks now b/c I have to change all my automatic payments

• 
  🖤Rachel Santos🖤 (@queensantos1984) reported 15 minutes ago from Toronto, Ontario

  @TELUSsupport is there an issue because I can't receive texts from boyfriend who Is with Rogers. His best friend is with telus and they can text no problem. This is annoying.

• 
  Michael Nugent (@michaelnugent) reported 16 minutes ago from Toronto, Ontario

  Oh man, someone on Reddit just reminded me of when Telus used to have their MiKE network back in the early 2000s. I remember some of my friends back in high school had those cell phones that had a built-in walkie-talkie. They looked so convenient to have by buzzing your friends.

• 
  John N. Davis (@johnndavis) reported 18 minutes ago from Toronto, Ontario

  20200605: National Post : As Ottawa dithers, Canada's major cellular providers shun Huawei ["Telus has not backed out of its February announcement that it would be incorporating Huawei tech into its 5G network likely because it would need to interface with its existing… network"

• 
  Rick Barnes (@queerthoughts) reported 20 minutes ago from Toronto, Ontario

  @Qualifyfor @johndotbastable The questions asked here by this source are legit. Ask why #WeCharity is not addressing these issues. Also note this org is heavily reliant on corporate sponsorships. They've lost Telus, G&M, and Virgin in the last few days. They need to be more forthcoming.

• 
  Garrick The DJ (@GarrickTheDJ) reported 27 minutes ago from Toronto, Ontario

  Any other TELUS customer having issues with their mobile phone service? Restarted my phone three times, and nothing. Wireless works, and I can still send text messages! Just can’t make any calls! @TELUS @TELUSsupport #Toronto #TELUSDown #TELUS

• 
  Rich Gomes (@BoomDiggyBang) reported 29 minutes ago from Toronto, Ontario

  @TELUS 2007-2019 "No problem we can certainly collapse any calls or texts to the US you made a few hours prior to entering the US and adding the $7 package. 2020 "Hi Rich! Why don't you go kill yourself! Up yours!!" #telusyouvechanged

• 
  Debbi Ragogna (@DebRagogna) reported 30 minutes ago from Toronto, Ontario

  Hey @adtcanada @ADT curious to know why you have a 'Contact Us' form on your website? I used it over 2 weeks ago and yet no one has gotten back to me. I won't go into the other bad service I've had since @telus has taken over. #shame

• 
  Rishabh Sinha (@rishabh_snh) reported 31 minutes ago from Toronto, Ontario

  @TELUSsupport @TELUS I have been trying to upgrade my phone since 4 days. You automated prices shows 153+taxes for iPhone 11 Pro. I won’t pay that. There’s a technical issue with your chat box. I need a new phone in the next 3days. Help me out if you can.

• 
  otty (@OtarineMusic) reported 31 minutes ago from Toronto, Ontario

  @lav_sunrise Yeah it seriously sucks. Even if you go third party (I’m with Teksavvy for internet) the service is still distributed by Rogers/Bell/Telus/Shaw.

• 
  Lanrick Bennett Jr. (@myonlinelifenow) reported 40 minutes ago from Toronto, Ontario

  👇🏾#InThisTogether @RogersHelps @bell @TELUS Lets follow in @johnkrasinski and @ATT’s footsteps to support #HeathCareHeroes Adding @VancityReynolds because, well why not #COVID2019

• 
  Carol Brooks (@ttctaker) reported 44 minutes ago from Toronto, Ontario

  @gordperks People are waiting hours to talk to a human being! Most seniors are not computer savvy and or english isn't their first language. Telus is going to fix this?? I think not...press 1 if you think this sucks. Press 2 to get to 1.

• 
  RG for Life (@loganryan44) reported 47 minutes ago from Toronto, Ontario

  I understand that companies sell information to third parties but come on @telus, no one has my son’s phone number that he should be getting texts to a local dentist we’ve never gone to asking us to return

• 
  Matthew (@jmwensley) reported 59 minutes ago from Toronto, Ontario

  Hey @TELUS did you know that vehicles are to move to the right and stop to allow emergency vehicles to pass?

Telus Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Sunshine Actual (The Unacceptable) (@SeeKyleRunNGun) reported 10 minutes ago

  @theJagmeetSingh Hey, it seems that you don't know that TELUS and Bell were still in service.

• 
  Kevin Menzel (@kevinmenzel) reported 14 minutes ago

  Rogers/Bell/Cogeco/Telus do NOT have a monopoly - not even close - on enterprise level, full BGP-tables internet access in Canada. So when critical services go down because someone chose "just Rogers" that was the choice to have a single point of failure.

• 
  Yanik Crépeau 🎗 🇺🇦 (@ycrepeau) reported 15 minutes ago

  @jimmio92 @Frankenstein68 In some area, Rogers is the only provider. So, Bell and Telus use Rogers antennas to serve their own clients. In such a region, absolutely no cellular service from any companies.

• 
  Dianne Skinner (@47dianne) reported 16 minutes ago

  @avijustin Telus is working fine, we are fine in the West. Rogers is not that big out here because they could not give us good service.

• 
  Tonie Durante (@TonieDurante) reported 19 minutes ago

  @CStachniuk @ShayeGanam Nope. I will have to bite the bullet and go to Telus even though I said for years Telus would never see a dime from me.

• 
  brb scromiting (@heradasha) reported 20 minutes ago

  @kadonkadiekay @tanyahayles My parents have been their customers for 40 years and someone at Telus cancelled their grandfathered long-distance plan and Telus refused to put it back, so... crapshoot. Everyone sucks. I might see if I can get a 416 number, though. That would get me to switch.

• 
  W. Perry Williams (@WPerryWilliams1) reported 25 minutes ago

  @Limbictweets In BC Telus is switching land lines phones to digital as well. Now they won't work in a power outage when the modem loses power...

• 
  Andy McLean (@AndyNSHfx) reported 28 minutes ago

  @AlixG_2 so.. it would be the interac network folks who put the bid out for inet connectivity and rogers won the bid. over telus / bell, etc.

• 
  Fish Creek Brewing Co. (@fishcreekbeer) reported 29 minutes ago

  @SamyiMo @TheBeaverton Clearly they should have redundancies. The fact Bell, TELUS, Shaw, Cogeco, Videotron, Sasktel, etc. already exist didn’t prevent Interac’s service from going down. How would another 5, 10 or 100 competitors have?

• 
  Dawn Smith 🇨🇦❤🇺🇦 (@mbjewel) reported 31 minutes ago

  @Limbictweets My pro observation is more people have gotten rid of landlines. My phone & internet providers are different. If one went down, I would still have the other. The bundle with Telus is not worth changing when I get great deals from Costco for new phones with coverage from Virgin.