Telus Outage Report in Richmond Hill, York, Ontario

Problems in the last 24 hours in Richmond Hill, Ontario

The chart below shows the number of Telus reports we have received in the last 24 hours from users in Richmond Hill, Ontario and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Most Reported Problems

The following are the most recent problems reported by Telus users through our website.

• Internet (49%)
• Phone (23%)
• Wi-fi (12%)
• TV (7%)
• E-mail (5%)
• Total Blackout (4%)

Live Outage Map Near Richmond Hill, Ontario

The most recent Telus outage reports came from the following cities: Toronto, Purpleville, and North York.

City	Problem Type	Report Time
Toronto	Internet	2 days ago
Toronto	Internet	7 days ago
Toronto	Internet	12 days ago
Toronto	Phone	12 days ago
Toronto	Internet	17 days ago
Toronto	Total Blackout	19 days ago

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Telus Issues Reports Near Richmond Hill, Ontario

Latest outage, problems and issue reports in Richmond Hill and nearby locations:

• 
  Ryan Ali (@ryanali23) reported 4 minutes ago from Toronto, Ontario

  @TELUS @TELUSBusiness your customer service agents have become an absolute joke. Putting me on hold without notice, singing on the call, trying to prolong the call for no reason. Do better.

• 
  Ryan Baldwin (@bakerofbytes) reported 10 minutes ago from Toronto, Ontario

  After updating to iOS 15.X my iPhone can barely use LTE. It takes several minutes to load a web page, if it loads at all. Im on iOS 15.1 on the @TELUS network. Anybody else experience this? It’s been like this for a week and no solution seems to work.

• 
  Ed 🍃 (@fuckdemmkids) reported 19 minutes ago from Toronto, Ontario

  PSA: Stupid Telus employee messed up my number port so my personal number is out of order until noon tomorrow

• 
  Sharlene🌱🍄🌷🌻 (@sfergs_) reported 19 minutes ago from Vaughan, Ontario

  You know what’s annoying? The Telus IVR system. Like as soon as I hear I start yelling “REPRESENTATIVE!!!” Like I don’t wanna ****** talk to this stupid *** robot😭

• 
  Ken Engelhart (@KenEngelhart) reported 23 minutes ago from Toronto, Ontario

  @gregobr @CarttCa Or, put differently, he doesn’t know what he is talking about on telecom and no one in his campaign has spent 30 minutes researching the topic. Btw I totally support removing the remaining restrictions and letting foreign companies buy Bell, TELUS and Rogers.

• 
  CERB Gotti (@TheSlowBurn) reported 30 minutes ago from Toronto, Ontario

  How would anyone know if there was a Telus outage?

• 
  Josh Millican (@Josh_NPH) reported 34 minutes ago from Toronto, Ontario

  @markburm @TELUS @TELUSsupport yah seriously fix this up ASAP

• 
  DjMalik (@DjMalik8013) reported 35 minutes ago from Toronto, Ontario

  @TELUS @TELUSsupport why is there no service in Toronto ON? Outages are unacceptable considering the premium you charge for your services.

• 
  eRa Alex (@AIexArteaga) reported 36 minutes ago from Toronto, Ontario

  On god if you’re Canadian stay away from @RogersHelps. Go to Telus or Bell Every other provider is better, TRUST ME. By far the worst cellular provider

• 
  Algis Akstinas (@AlsoKnownAs_AA) reported 36 minutes ago from Toronto, Ontario

  @Mark_Goldberg @TELUS Question: How many of TELUS+Bell shared network cell towers are fiber connected? 96%? More?

• 
  bitter ness (@StregaNessa) reported 41 minutes ago from Toronto, Ontario

  If anyone tried to text me today, Telus was down and I didn't notice 🥲

• 
  Brit Alexandria 🌷 (@brxvnd) reported 43 minutes ago from Toronto, Ontario

  Worst 👏🏼 customer 👏🏼 service 👏🏼 EVER 👏🏼 @TELUS #TelusTakesTheCake smh!

• 
  Starbucks Bae (@Miss_Angel_Baby) reported 43 minutes ago from Toronto, Ontario

  Not @TELUS Refusing To Help Me With An Upgrade On My Plan...

• 
  Andrea Gimblett (@andreaLG) reported 44 minutes ago from Toronto, Ontario

  @AnthonyFarnell Telus has a service that blocks those calls. You can create an approved list but anyone else has to enter a code.

• 
  George (@GeorgeStroe3) reported 45 minutes ago from Toronto, Ontario

  @TTChelps I see, did not know, apologies. I am on Telus. Will do that, connect to the wifi. Did not know where to get off and was using google maps to guide me. But of course you need wifi for that. Fortunately the trains come out from the tunnel after Bloor and I had signal again

• 
  Da Man From Manila (@BanaagAlex) reported 46 minutes ago from King, Ontario

  What's up Telus ? Gotta cell phone outage ! Got a panic attack ! I could'nt make a call or text and no internet. I'll stop watching sci-f/ alien movies for a while.

• 
  Shane (@Innanenights) reported 51 minutes ago from Toronto, Ontario

  Still having a horrid time with my data services. My connection times out, or takes forever to load. Same with other Telus customers around me. What’s happening @TELUSsupport ?

• 
  nonaammees (@nonaammees) reported 60 minutes ago from Toronto, Ontario

  @TELUS I've been waiting 4 hours now for a text message to port my phone now I'm in linbo between both phones and support is closed.. what kind of nonsense is this? @TELUSsupport

• 
  Peter Dimov (@peterdimov) reported 1 hour ago from Toronto, Ontario

  @CTVNews Bell Canada, Rogers Communications Inc., Telus Corp. and Shaw Communications Inc. have all announced customers will not be charged to help connect with loved ones in the embattled region

• 
  miss mamas (@TanashaNality) reported 1 hour ago from Toronto, Ontario

  I pay my iPhone messenger app dussssst. Those notifications are teewww alarming and plentiful. Every day 100 unread messages but it’s just pure access codes, Telus offers and people I’ve let down. WhatsApp is the life for me

Telus Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Todd, fully masked & fighting on (@Bunglepicker) reported 5 minutes ago

  @mapleservo @acwbraveheart Freedom is a sub corp of Telus ... same network, less customer service, same performance

• 
  Ralph (@rmmtenterprises) reported 6 minutes ago

  @TELUSsupport can I speak to someone about a Telus account I brought over from Shaw. This lady is being charged for channels never ordered?

• 
  Brandan (@brandanCiccone) reported 10 minutes ago from Cowichan Station, British Columbia

  @TELUSsupport good afternoon! I recently got Telus Security and need some help paying the bill, I assumed it was bundled in with my satellite and phone bill

• 
  Natasha **** 🫖☕️ (@NatashaHoar) reported 13 minutes ago

  Anyone else’s iPhone CONSTANTLY searching for and dropping the Rogers network after updating to 15.3.1? Mum updated hers, but she’s with Telus - no problem. I’ve essentially had a handheld, Wi-Fi only mini-computer since yesterday. Any tips @RogersHelps or @AppleSupport?

• 
  bunnyeared (@BunnyEared) reported 15 minutes ago

  I spent 2+ hours on the phone with @TELUSsupport for an issue caused by Telus, only to be told there was nothing to be done, and any ‘helpful’ solutions were worse then what I’m currently dealing with. How is @TELUS generating new clients when the retention is insulting.

• 
  atryingwoman (@atryingwoman) reported 15 minutes ago

  @ShawInfo @Shawhelp I hate telus But your internet might send me back to them. I get disconnected multiple times a week or even day. Yes I called customer service and turning on and off the router/restarting gateway can help. But surely I shouldn't have to do this every week?

• 
  SkariMari (@DawnCMW) reported 16 minutes ago

  @JanisIrwin Then there's healthcare. Where to even start? Are we going to have to pay Telus to see a doctor? Is there a recruitment plan? Is there a plan to rehab people after we've burnt them down? Is there a plan to get delayed care back on track?

• 
  EMO LEBLANC™©® RECORDING ARTIST 🇺🇸 (@CountryMusicEmo) reported 16 minutes ago

  Once again @TELUS @TELUSsupport Internet SUCKS ROCKS !!! Did a live show today and got half way through to find I wasn't broadcasting because Of My Telus wifi was so F-ing slow and not connecting And That is PURE FIBER BS ! Had to switch to Mobile data !!!

• 
  Ionutz Canada (@IonutzCanada) reported 18 minutes ago

  @TELUSsupport internet outage in the New Westminster, BC area. I see a red FAIL light on my Nokia ONT box for Telus Fibre. #telusoutage

• 
  Nick VE7NCD✌️ (@ve7ncd) reported 21 minutes ago

  @33dBm I’ll have to look into MOCN, but I know Rogers has started sharing agreements to roam on the Telus/Bell network in BC to fill some network holes. It’s apparently a hard hand-off (call gets dropped) when they switch on/off the roam.