Telus outages and service status in Richmond Hill, Ontario

Some problems detected

Users are reporting problems related to: internet, phone and wi-fi.

Full Outage Map

Telus generated 2 outage signals in the last 24 hours around Richmond Hill, including 2 direct reports.
The most common problems reported in this area mention Internet, Phone, and Total Blackout.
The most recent signal from this area was received Apr 28, 7:54 AM EDT.

Internet (46%)
Phone (38%)
Total Blackout (8%)
Wi-fi (8%)

The latest reports from users having issues in Richmond Hill come from postal codes L4E and L4C .

Telus offers phone, internet and television services, as well as mobile phone and mobile internet service through Telus Mobility. Telus internet service uses DSL technology. Telus TV relies on satellite or internet television (IPTV). Telus' mobile phone network supports CMS, HSPA and LTE.

Problems in the last 24 hours in Richmond Hill, Ontario

The chart below shows the number of Telus reports we have received in the last 24 hours from users in Richmond Hill, Ontario and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Time of day (EST)	Number of reports	Richmond Hill	Baseline
Apr 27, 2:00 PM EDT	0	0	0
Apr 27, 2:20 PM EDT	0	0	0
Apr 27, 2:40 PM EDT	0	0	0
Apr 27, 3:00 PM EDT	0	0	0
Apr 27, 3:20 PM EDT	0	0	0
Apr 27, 3:40 PM EDT	0	0	0
Apr 27, 4:00 PM EDT	0	0	0
Apr 27, 4:20 PM EDT	0	0	0
Apr 27, 4:40 PM EDT	0	0	0
Apr 27, 5:00 PM EDT	0	0	0
Apr 27, 5:20 PM EDT	0	0	0
Apr 27, 5:40 PM EDT	0	0	0
Apr 27, 6:00 PM EDT	0	0	0
Apr 27, 6:20 PM EDT	0	0	0
Apr 27, 6:40 PM EDT	0	0	0
Apr 27, 7:00 PM EDT	0	0	0
Apr 27, 7:20 PM EDT	0	0	0
Apr 27, 7:40 PM EDT	0	0	0
Apr 27, 8:00 PM EDT	0	0	0
Apr 27, 8:20 PM EDT	0	0	0
Apr 27, 8:40 PM EDT	0	0	0
Apr 27, 9:00 PM EDT	0	0	0
Apr 27, 9:20 PM EDT	0	0	0
Apr 27, 9:40 PM EDT	0	0	0
Apr 27, 10:00 PM EDT	0	0	0
Apr 27, 10:20 PM EDT	0	0	0
Apr 27, 10:40 PM EDT	0	0	0
Apr 27, 11:00 PM EDT	0	0	0
Apr 27, 11:20 PM EDT	0	0	0
Apr 27, 11:40 PM EDT	0	0	0
Apr 28, 12:00 AM EDT	0	0	0
Apr 28, 12:20 AM EDT	0	0	0
Apr 28, 12:40 AM EDT	0	0	0
Apr 28, 1:00 AM EDT	0	0	0
Apr 28, 1:20 AM EDT	0	0	0
Apr 28, 1:40 AM EDT	0	0	0
Apr 28, 2:00 AM EDT	0	0	0
Apr 28, 2:20 AM EDT	0	0	0
Apr 28, 2:40 AM EDT	0	0	0
Apr 28, 3:00 AM EDT	0	0	0
Apr 28, 3:20 AM EDT	0	0	0
Apr 28, 3:40 AM EDT	0	0	0
Apr 28, 4:00 AM EDT	0	0	0
Apr 28, 4:20 AM EDT	0	0	0
Apr 28, 4:40 AM EDT	0	0	0
Apr 28, 5:00 AM EDT	0	0	0
Apr 28, 5:20 AM EDT	0	0	0
Apr 28, 5:40 AM EDT	0	0	0
Apr 28, 6:00 AM EDT	0	0	0
Apr 28, 6:20 AM EDT	0	0	0
Apr 28, 6:40 AM EDT	0	0	0
Apr 28, 7:00 AM EDT	0	0	0
Apr 28, 7:20 AM EDT	0	0	0
Apr 28, 7:40 AM EDT	0	0	0
Apr 28, 8:00 AM EDT	0	0	0
Apr 28, 8:20 AM EDT	0	0	0
Apr 28, 8:40 AM EDT	0	0	0
Apr 28, 9:00 AM EDT	0	0	0
Apr 28, 9:20 AM EDT	0	0	0
Apr 28, 9:40 AM EDT	0	0	0
Apr 28, 10:00 AM EDT	0	0	0
Apr 28, 10:20 AM EDT	0	0	0
Apr 28, 10:40 AM EDT	0	0	0
Apr 28, 11:00 AM EDT	0	0	0
Apr 28, 11:20 AM EDT	0	0	0
Apr 28, 11:40 AM EDT	0	0	0
Apr 28, 12:00 PM EDT	0	0	0
Apr 28, 12:20 PM EDT	0	0	0
Apr 28, 12:40 PM EDT	0	0	0
Apr 28, 1:00 PM EDT	0	0	0
Apr 28, 1:20 PM EDT	0	0	0
Apr 28, 1:40 PM EDT	0	0	0
Apr 28, 2:00 PM EDT	0	0	0

April 28: Problems at Telus

Telus is having issues since 09:00 AM EST. Are you also affected? Leave a message in the comments section!

Live Outage Map Near Richmond Hill, Ontario

The most recent Telus outage reports came from the following cities: Toronto, Richmond Hill, Scarborough, and Purpleville.

City	Problem Type	Report Time
Toronto	Phone	6 hours ago
Toronto	Internet	10 hours ago
Richmond Hill	Phone	2 days ago
Toronto	Internet	6 days ago
Toronto	Phone	6 days ago
Toronto	Total Blackout	6 days ago

Nearby cities with recent reports

Toronto

5 recent signals

6 hours ago

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Telus Issues Reports Near Richmond Hill, Ontario

Latest outage, problems and issue reports in Richmond Hill and nearby locations:

Rich Gomes (@BoomDiggyBang) reported 6 minutes ago from Toronto, Ontario
@TELUS 2007-2019 "No problem we can certainly collapse any calls or texts to the US you made a few hours prior to entering the US and adding the $7 package. 2020 "Hi Rich! Why don't you go kill yourself! Up yours!!" #telusyouvechanged
Kevin Edward Proulx (@kevineproulx) reported 7 minutes ago from Toronto, Ontario
@FemiNelson1 @Bell I managed to get through around 8am but call-taker said his board went from nice quiet start of his shift with zero callers to almost five-thousand in pending in span of ten minutes. Sounds like Canada-wide Bell service outage. Glad my mobile phone is with Telus!
Tracy D (@tracylyn44) reported 7 minutes ago from Toronto, Ontario
Hey @TELUSsupport you still are messaging the wrong person for account inquiries. Now you’re threatening to cut off the phone but when I log into my Telus it says the bill isn’t due until the 22nd. Wtf I don’t appreciate being threatened.
Algis Akstinas (@AlsoKnownAs_AA) reported 10 minutes ago from Toronto, Ontario
@Mark_Goldberg @TELUS Question: How many of TELUS+Bell shared network cell towers are fiber connected? 96%? More?
Vanessa 🇺🇦 (@shapsy01) reported 11 minutes ago from Toronto, Ontario
Looks like it’s time to move on from @TELUS their customer service is way below par my goodness
♚ TrippWithMe 🇨🇦☯ (@TrillInToronto) reported 16 minutes ago from Toronto, Ontario
@DanaAngeline @TELUS $160 damn you better start charging for people to watch your snaps bout 160 for what start charging them fans per text
Sheldon Kerzner (@sheldonbk) reported 16 minutes ago from Toronto, Ontario
@Ani1u7 @TELUSsupport For sure Telus is wrong.. Turning off Wi-Fi turns the feature off because it's something that has to be supported by the cellular network. I don't know what OS he was running. He's our IT consultant so he may be on a beta or something
Matthew Gamble (@mgamble) reported 18 minutes ago from Toronto, Ontario
@AlexanderDKB @peternowak 💯 percent agree. Telus admitted as much in their testimony- the competition isn’t in the RAN, it’s in the core. The network core and the functionality it provides is where an MVNO thrives or dies.
WTIRealist (@WTIBull) reported 20 minutes ago from Toronto, Ontario
@Mackslann @TELUSsupport @TELUS Darren Entwisle too busy buying his wife another Hermes Birkin in Palm Springs to give a ****.
Nabil Khandaker 🇧🇩🇨🇦 (@nabil01717) reported 23 minutes ago from Toronto, Ontario
Just spoke with @TELUS customer service. They mentioned that they will issue a refund after a month. Can you imagine them being so irresponsible while breaching their pre-authorized contract and then let customers wait for such a long time! Criminal practices.
KP ☀️ (@kierstynpare) reported 29 minutes ago from Toronto, Ontario
Telus: any phone you want for $0 down Also Telus *in the fine print*: but don’t worry, we’ll find another way to screw you over
⚪️⚫️ (@MonicaLauriola) reported 29 minutes ago from Toronto, Ontario
I’ve been with @TELUS since 2011 and Virgin Mobile is prepared to offer me the same contraction for 2/3s of the price..... so much for customer service
Andrea Gimblett (@andreaLG) reported 32 minutes ago from Toronto, Ontario
@AnthonyFarnell Telus has a service that blocks those calls. You can create an approved list but anyone else has to enter a code.
Tanvir64🇧🇩 (@tanvir_z64) reported 34 minutes ago from Toronto, Ontario
@TELUSsupport I have also been on hold for over 35 min because customer service transferred me to another department is this how customer service is for TELUS
Lilithe 🐰 💉💉💉🤒 (𝓢𝓸𝓯𝓽𝓷𝓮𝓼𝓼 Guaranteed) (@lilithebowman) reported 35 minutes ago from Toronto, Ontario
I didn't take a picture, as I was in the weird Telus health website at the time & didn't want to crash it. Saw a tiny black mouse just come right up to me on the sidewalk. I stopped there and talked to my endo. It lies down and closes its eyes. ToT I think it ate poison/sumn.
Todger Strunk (@WaxEBuildup) reported 35 minutes ago from Toronto, Ontario
ZOMG I have cell phone service again. I may have waited on hold for 2 hours, but the woman who attended to my account was ******* amazing and she clearly should be running the company, not just answering inbound customer service. @TELUS, can you please promote the helpful woman?
RyanCartier (@RyanCartiers) reported 39 minutes ago from Toronto, Ontario
@TELUS Why does a call to @telusmobility require specifying mobil a 2nd time? Please correct redundancy, problem identified & feedback given to #customerservice over a year ago. Listening to frontline employees pays dividends in business.
HotPeppa (@Hunnie2B) reported 45 minutes ago from Toronto, Ontario
Explain to me how does a PHONE COMPANY get their wires crossed for days now and still cannot resolve their problem. Press 5 for CS only to be told sorry you've reached Credit Operations. @TELUS I'm coming back!!!
Elise Davis (she/her) 🇨🇦 (@Elise_ekd) reported 51 minutes ago from Toronto, Ontario
@Noellenarwhal @fordnation @SylviaJonesMPP Tonight I contacted Telus private telemedicine. I’ve been a member since they started. 7+ years ago. There was a 2 to 3 hour wait. Normal wait time has never been more than 30 minutes. This is the goal, for private healthcare to proliferate.
Jose Alaras (@jalaras) reported 53 minutes ago from Markham, Ontario
@itransstatus We are still having issues and we are not a Telus subscriber. Please check your system again. Our submissions are returning “r, Please try later...”

Telus Issues Reports

Latest outage, problems and issue reports in social media:

SLXL-51 (@ScumLeague) reported 6 minutes ago
@AmazingZoltan @RightHereEh Telus has NEVER given me a problem. I've stayed with them for years.
TWG (@TWG2003) reported 9 minutes ago
@ProvoGal01 @TELUS @TELUSsupport As soon as I hear their voice I hang up - I can’t be the only one / they must be losing business
Jennifer from YWG 🇨🇦🇺🇦🍁🏳️‍🌈 (@Jenniferl554563) reported 11 minutes ago
@sarobertsonca @ShelbyHappy Maybe Pierre Poilievre negotiated a payment arrangement for a customer on his paper route. Or when he did collections at Telus. Tons of experience.
Not For The Woke Of Heart (@NFTWOH) reported 14 minutes ago
@Landonforward14 @TELUS What the actual ****?!
Rob Payne (@rpayne1956) reported 19 minutes ago
@ProvoGal01 @TELUS @TELUSsupport Try calling CRA or service Canada or any other Government office and you will get the same results.
D̴Lo.WorldP. 🇸🇻🌎 (@WavyNationOne) reported 20 minutes ago
@onesoccer @TELUS Damn i hope hes good to go come June but I doubt it😢
DeeDee - Living the dream! 👑 NO DM’s. (@deedee_living) reported 26 minutes ago
@ProvoGal01 @TELUS @TELUSsupport I’ve been with Telus since I got my first cell phone many years ago. I called them and a person from India asked me for my social insurance number. I hung up on them and called a supervisor and cancelled my service.
Razor Scissors (@DoCarryOnThen) reported 26 minutes ago
@JayGenXer but sadly he couldnt even last his trial period of 2 months at TELUS ...the only real world job he has ever had....and you think he can run a country ? ...He will never be PM and he certainly wont be one for long as he will never get a majority.
Alex Zoltan (@AmazingZoltan) reported 27 minutes ago
@VanceYung_73 Telus has been fine. Koodo, a Telus subsidiary, also pretty good. Shaw was great! Rogers? Never again in this lifetime or the next.
🖕The Reverend Grumblewump🖕 (@grumblewump) reported 33 minutes ago
@ProvoGal01 @TELUS Could be local call center..... ya never know. Maybe its redirected to Tim Hortons 🤔