Telus Outage Report in Richmond Hill, York, Ontario
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Telus offers phone, internet and television services, as well as mobile phone and mobile internet service through Telus Mobility. Telus internet service uses DSL technology. Telus TV relies on satellite or internet television (IPTV). Telus' mobile phone network supports CMS, HSPA and LTE.
Full Outage Map
E-mailProblems in the last 24 hours in Richmond Hill, Ontario
The chart below shows the number of Telus reports we have received in the last 24 hours from users in Richmond Hill and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Telus. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Telus users through our website.
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Internet (45%)
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Phone (29%)
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Wi-fi (10%)
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TV (6%)
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E-mail (5%)
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Total Blackout (5%)
Live Outage Map Near Richmond Hill, York, Ontario
The most recent Telus outage reports came from the following cities: Toronto and North York.
| City | Problem Type | Report Time |
|---|---|---|
 Toronto |
Internet | |
| Toronto |
Internet | |
| Toronto |
Phone | |
| Toronto |
Phone | |
| North York |
Phone | |
| Toronto |
Phone |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
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Telus Issues Reports Near Richmond Hill, Ontario
Latest outage, problems and issue reports in Richmond Hill and nearby locations:
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Nabil Khandaker 🇧🇩🇨🇦
(@nabil01717) reported
from
Toronto, Ontario
Just spoke with my bank. Seems like a lot of people have already reported similar issues. I am wondering how many people are impacted and how much extra money @TELUS took without authorization. Submitted a dispute with my bank.
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CERB Gotti
(@TheSlowBurn) reported
from
Toronto, Ontario
How would anyone know if there was a Telus outage?
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Vanessa 🇺🇦
(@shapsy01) reported
from
Toronto, Ontario
Looks like it’s time to move on from @TELUS their customer service is way below par my goodness
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Elise Davis (she/her) 🇨🇦
(@Elise_ekd) reported
from
Toronto, Ontario
@Noellenarwhal @fordnation @SylviaJonesMPP Tonight I contacted Telus private telemedicine. I’ve been a member since they started. 7+ years ago. There was a 2 to 3 hour wait. Normal wait time has never been more than 30 minutes. This is the goal, for private healthcare to proliferate.
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Todger Strunk
(@WaxEBuildup) reported
from
Toronto, Ontario
We're at that point on a Friday night where you've been on hold with @TELUS for just under 2 hours + you have been worried for awhile now that they've shut down for the weekend and yet continue to repeat the "all of our operators are helping other customers..." message regardless
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Sarkis 🇦🇲•🇨🇦
(@sarkisTO) reported
from
Toronto, Ontario
My service with @TELUS has gotten so bad that I can’t even contact @TELUSsupport to let them know because my phone line keeps dropping. No I don’t live in Pickle Lake, I live in Toronto…
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Jim "The Canadian Patriot"
(@jim_thepatriot) reported
from
Toronto, Ontario
Is data safe with Big Tech Consulting firms owned by Indian Moguls or Canadian Companies outsourcing their Tech support in India like Telus and Bell? This is a national security problem. #cybersecurity
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James Harbeck, still here
(@sesquiotic) reported
from
Toronto, Ontario
Fun day. I find out that @chaptersindigo hasn’t delivered an e-gift card I paid for and they said they had sent, but just as I’m trying to contact customer service my @Bell home service abruptly craps out. (I’m using my Telus mobile phone to tweet.)
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RyanCartier
(@RyanCartiers) reported
from
Toronto, Ontario
@TELUS Why does a call to @telusmobility require specifying mobil a 2nd time? Please correct redundancy, problem identified & feedback given to #customerservice over a year ago. Listening to frontline employees pays dividends in business.
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Stephen Punwasi 📉🎄🎅🏼🐈
(@StephenPunwasi) reported
from
Toronto, Ontario
@DrMattHenschke @AvaEmr Any way to make them interoperable so your service can receive Telus’ offering without much overhead?
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Jim "The Canadian Patriot"
(@jim_thepatriot) reported
from
Toronto, Ontario
@1stJohnDagenais @BrianeveraertP1 Telecommunications services like Bell and Telus. Bank like TD outsourcing IT support is problematic for protecting Personal Information and electronic Data
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Lilithe 🐰 💉💉💉🤒 (𝓢𝓸𝓯𝓽𝓷𝓮𝓼𝓼 Guaranteed)
(@lilithebowman) reported
from
Toronto, Ontario
I didn't take a picture, as I was in the weird Telus health website at the time & didn't want to crash it. Saw a tiny black mouse just come right up to me on the sidewalk. I stopped there and talked to my endo. It lies down and closes its eyes. ToT I think it ate poison/sumn.
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WTIRealist
(@WTIBull) reported
from
Toronto, Ontario
@Mackslann @TELUSsupport @TELUS Darren Entwisle too busy buying his wife another Hermes Birkin in Palm Springs to give a ****.
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Stephen Punwasi 🌋 🚀
(@StephenPunwasi) reported
from
Toronto, Ontario
@robnicholsontor Classification is an oligopoly at a high level, but the pressures are monopolistic when they can fail and take out the whole banking system. Bell and Telus were fine, but just a Rogers failure was able to grind the country to a halt.
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Todger Strunk
(@WaxEBuildup) reported
from
Toronto, Ontario
ZOMG I have cell phone service again. I may have waited on hold for 2 hours, but the woman who attended to my account was ******* amazing and she clearly should be running the company, not just answering inbound customer service. @TELUS, can you please promote the helpful woman?
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Nabil Khandaker 🇧🇩🇨🇦
(@nabil01717) reported
from
Toronto, Ontario
Just spoke with @TELUS customer service. They mentioned that they will issue a refund after a month. Can you imagine them being so irresponsible while breaching their pre-authorized contract and then let customers wait for such a long time! Criminal practices.
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HotPeppa
(@Hunnie2B) reported
from
Toronto, Ontario
Explain to me how does a PHONE COMPANY get their wires crossed for days now and still cannot resolve their problem. Press 5 for CS only to be told sorry you've reached Credit Operations. @TELUS I'm coming back!!!
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Nadia
(@TheLifeOfNadia) reported
from
Toronto, Ontario
@ImransLegalMind @TELUS It’s working for me now. Was a 5 minute gap of no service and I spazzed. Haha
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Dan Levy
(@TheDanLevy) reported
from
Toronto, Ontario
@The_IT_Nerd I don’t see why it would be so difficult. Maybe I need to research eSIMs tho but to my understanding it’s basically the same process as what Bell & Telus had with their CDMA network phones back in the day. It has a serial number (not just IMEI) you register with network
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Modern Pundit
(@sen127) reported
from
Toronto, Ontario
If you want to have the worse telecom experience go with @Rogers. They have all this network outages and connection issues and still if you keep it they don’t appreciate the business. Customer service/sales are rude. Better cancel instead of calling them. Go with @Bell or @TELUS
Telus Issues Reports
Latest outage, problems and issue reports in social media:
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Mike Goodreau
(@mgoodreau93) reported
Hey @TELUS think maybe you could get the terrible service in our area fixed up soon? Tired of dropped calls, ppl I call not hearing me half the time and horrible data. And it’s not just me with this issue……
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Jenny Huddleston 🇨🇦
(@JHuddleston67) reported
@TELUSsupport thx telus for shutting my phone off today. I have gone w a different provider yesterday. You told me I had to cancel my services w you not the new provider and to pick a day. I picked today. You didn’t tell me by me canceling I would lose my phone for…..
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dilip mohanty
(@dilipmohanty38) reported
@TELUSsupport @TELUS Worst Organisation to work with !!!...Don't even bother to pay the salary and not responding either!!!!!!! **** Off!!!
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Zack
(@CriticalGamer16) reported
telus fibre optic is such a joke lol. internet 150 plan and it's honestly worse than shaw. I give these people so much money and I can't get proper service. apparently if I'm a whole 3 inches further from my modem than usual, I can't even watch a YouTube video at 480p. Garbage.
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Sarah Doyle
(@Saralyzer777) reported
@elonmusk I live in 🇨🇦 and am not able to place a call from my house, Wi-Fi calling is choppy at best. Not to mention I just came off a week on the West Coast Trail with my kids, was treacherous, would have been really nice to have service! Hope Canada gets on board @TELUS @RogersHelps
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TELUS Support
(@TELUSsupport) reported
@rstasyk Hi Roberta! There's a planned network maintenance for multiple locations in Alberta. TELUS Services may experience a disruption while we complete necessary maintenance and upgrades to our network. Services will be restored upon completion. We apologize for the inconvenience.
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Dr. Spooky Elle aime le ghost cosmos 👻🪐
(@abstractica) reported
@crazygingerlady Someone told me to use Public Mobile? Apparently uses Telus network but is very reasonable. That's all I got, phones are not my expertise in any way
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Derek Cooper
(@ddcooper13) reported
Why is it we have three major carriers for internet and cell service and the oldest one on the block is the worse these days. Just my opinion #telus #bell #rogers. Yes I live in the county. But you think the oldest one, Telus, would be the better supplier. Just saying
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Robert Herr
(@BizRobbie1199) reported
@TELUS Telus customer service is awful .Got a quote from Freedom,so called Telus to see if they had something similar .Waited for a call back.Agent said he was transferring me to loyalty.Once on hold with loyalty I wait for 30 min,and then a message saying they are closed. wow .
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Καρλ
(@_MacanS_) reported
@TELUSsupport We contacted Telus by phone twice, once this year and once last year and they said they are “aware of this issue in our area” said they will let the technical team know and will call us/investigate and they never do anything. Do better.