Telus Outage Report in Richmond Hill, York, Ontario
No problems detected
If you are having issues, please submit a report below.
Telus offers phone, internet and television services, as well as mobile phone and mobile internet service through Telus Mobility. Telus internet service uses DSL technology. Telus TV relies on satellite or internet television (IPTV). Telus' mobile phone network supports CMS, HSPA and LTE.
Full Outage Map
E-mailProblems in the last 24 hours in Richmond Hill, Ontario
The chart below shows the number of Telus reports we have received in the last 24 hours from users in Richmond Hill and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Telus. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Telus users through our website.
-
Internet (49%)
-
Phone (26%)
-
Wi-fi (9%)
-
TV (7%)
-
E-mail (5%)
-
Total Blackout (5%)
Live Outage Map Near Richmond Hill, York, Ontario
The most recent Telus outage reports came from the following cities: Toronto, North York and Woodbridge.
| City | Problem Type | Report Time |
|---|---|---|
 Toronto |
Internet | |
| Toronto |
Internet | |
| Toronto |
||
| Toronto |
Internet | |
| Toronto |
Phone | |
| Toronto |
Phone |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Telus Issues Reports Near Richmond Hill, Ontario
Latest outage, problems and issue reports in Richmond Hill and nearby locations:
-
Jim "The Canadian Patriot"
(@jim_thepatriot) reported
from
Toronto, Ontario
Is data safe with Big Tech Consulting firms owned by Indian Moguls or Canadian Companies outsourcing their Tech support in India like Telus and Bell? This is a national security problem. #cybersecurity
-
James Harbeck, still here
(@sesquiotic) reported
from
Toronto, Ontario
Fun day. I find out that @chaptersindigo hasn’t delivered an e-gift card I paid for and they said they had sent, but just as I’m trying to contact customer service my @Bell home service abruptly craps out. (I’m using my Telus mobile phone to tweet.)
-
Sarkis 🇦🇲•🇨🇦
(@sarkisTO) reported
from
Toronto, Ontario
My service with @TELUS has gotten so bad that I can’t even contact @TELUSsupport to let them know because my phone line keeps dropping. No I don’t live in Pickle Lake, I live in Toronto…
-
WTIRealist
(@WTIBull) reported
from
Toronto, Ontario
@Mackslann @TELUSsupport @TELUS Darren Entwisle too busy buying his wife another Hermes Birkin in Palm Springs to give a ****.
-
Joe Pizzoferrato
(@JoePizzoferrato) reported
from
Toronto, Ontario
@TELUS I placed an online order for a small business mobility plan 5 days ago and I am now trying to get status(via web and phone chat) and it is so frustrating as agents keep transferring me to different departments. Even though I have a confirmation of my order no one can help!
-
HotPeppa
(@Hunnie2B) reported
from
Toronto, Ontario
Explain to me how does a PHONE COMPANY get their wires crossed for days now and still cannot resolve their problem. Press 5 for CS only to be told sorry you've reached Credit Operations. @TELUS I'm coming back!!!
-
Sarkis 🇦🇲•🇨🇦
(@sarkisTO) reported
from
Toronto, Ontario
UPDATE: @TELUS’s, @TELUSsupport page is just as bad as their phone service — not a single ‘connection’
-
WellWithMelo
(@wellwithmelo) reported
from
Toronto, Ontario
@TELUSsupport please explain how it takes 2 weeks to email a return label for a return that should’ve happened over a month ago? No responses via email. 2 hours on customer service and no refund issued. @CRTCeng can you help here? I think I’ve been scammed by #telus
-
Modern Pundit
(@sen127) reported
from
Toronto, Ontario
If you want to have the worse telecom experience go with @Rogers. They have all this network outages and connection issues and still if you keep it they don’t appreciate the business. Customer service/sales are rude. Better cancel instead of calling them. Go with @Bell or @TELUS
-
Dan Levy
(@TheDanLevy) reported
from
Toronto, Ontario
@The_IT_Nerd I don’t see why it would be so difficult. Maybe I need to research eSIMs tho but to my understanding it’s basically the same process as what Bell & Telus had with their CDMA network phones back in the day. It has a serial number (not just IMEI) you register with network
-
Elise Davis (she/her) 🇨🇦
(@Elise_ekd) reported
from
Toronto, Ontario
@Noellenarwhal @fordnation @SylviaJonesMPP Tonight I contacted Telus private telemedicine. I’ve been a member since they started. 7+ years ago. There was a 2 to 3 hour wait. Normal wait time has never been more than 30 minutes. This is the goal, for private healthcare to proliferate.
-
Vanessa 🇺🇦
(@shapsy01) reported
from
Toronto, Ontario
Looks like it’s time to move on from @TELUS their customer service is way below par my goodness
-
Nabil Khandaker 🇧🇩🇨🇦
(@nabil01717) reported
from
Toronto, Ontario
Just spoke with my bank. Seems like a lot of people have already reported similar issues. I am wondering how many people are impacted and how much extra money @TELUS took without authorization. Submitted a dispute with my bank.
-
Todger Strunk
(@WaxEBuildup) reported
from
Toronto, Ontario
We're at that point on a Friday night where you've been on hold with @TELUS for just under 2 hours + you have been worried for awhile now that they've shut down for the weekend and yet continue to repeat the "all of our operators are helping other customers..." message regardless
-
Stephen Punwasi 📉🎄🎅🏼🐈
(@StephenPunwasi) reported
from
Toronto, Ontario
@DrMattHenschke @AvaEmr Any way to make them interoperable so your service can receive Telus’ offering without much overhead?
-
Kelly Harris
(@KellyPMHarris) reported
from
Toronto, Ontario
Why is @TELUSsupport @TELUS the most godawful company in the world to deal with?!?!?! … they could learn customer service from @AirCanada
-
Nabil Khandaker 🇧🇩🇨🇦
(@nabil01717) reported
from
Toronto, Ontario
Just spoke with @TELUS customer service. They mentioned that they will issue a refund after a month. Can you imagine them being so irresponsible while breaching their pre-authorized contract and then let customers wait for such a long time! Criminal practices.
-
Nadia
(@TheLifeOfNadia) reported
from
Toronto, Ontario
@ImransLegalMind @TELUS It’s working for me now. Was a 5 minute gap of no service and I spazzed. Haha
-
Jim "The Canadian Patriot"
(@jim_thepatriot) reported
from
Toronto, Ontario
@1stJohnDagenais @BrianeveraertP1 Telecommunications services like Bell and Telus. Bank like TD outsourcing IT support is problematic for protecting Personal Information and electronic Data
-
Todger Strunk
(@WaxEBuildup) reported
from
Toronto, Ontario
ZOMG I have cell phone service again. I may have waited on hold for 2 hours, but the woman who attended to my account was ******* amazing and she clearly should be running the company, not just answering inbound customer service. @TELUS, can you please promote the helpful woman?
Telus Issues Reports
Latest outage, problems and issue reports in social media:
-
Daniel Bastaja
(@kupac1) reported
@pnwkate @TELUS @TELUSsupport Really? That's pretty bad. They can't just cancel your service without telling you can they?
-
Jeremy
(@LifeInThePatch) reported
@TELUS been a costumer for years, but after your recent treatment I will be changing internet, phone, security providers. Terrible service
-
Paul Antonioni
(@pmayvr) reported
@brianlilley Bell, Rogers, and Telus love it because now you have to use their roaming service on your cell phone (@$12 per day or more) when you even go the US for a couple of days.
-
noname
(@YYCTennis) reported
@RachelNotley Shut up please. Talk about what you are going to do to the oil and gas industry. U think you are appealing to people but people need jobs. The UCP has and is attracting new business ie tech, Co2 capture, Amazon, Telus etc. this will never happen in an NDP climate. NEVER
-
kelly wark
(@kellywark1) reported
@SteveRyanCP24 Must have numbers. Assaulted Womens hotline 1 866 863 0511. Victim Services Support line 1 888 579 2888. Mobile helpline Rogers, Fido,Bell, Telus #Safe #72333
-
Melissa 👷🏻♀️🌸
(@melissasmile12) reported
It should not be this hard for me to call Telus. No I don’t want you to send me another text leading to you stupid app because no I can’t set up a time for you to call me!! I JUST WANT TO TALK TO A HUMAN 🤬🤬🤬
-
Cow
(@criacow) reported
@gethporno it all sucks, i'm sorry to say at this point i have teksavvy (on rogers) home internet and telus/bell mobile so i can at least tether one when the other goes down
-
humdard singh
(@SinghHumdard) reported
@TelusCS I was expecting some update on above tweet. My family & myself are now switching to @Rogers. Thank you @TELUS for providing poor services and frustration. #rogers
-
Amateuremigrant
(@CranwellBob) reported
@pnwkate @TELUS @TELUSsupport Hate to ask, Kate, are you sure you’ve not been piggybacking in neighbours WiFi all his time ? I know it seems odd, but you may need to check the default network your devices connect(ed) with.
-
Kevin Epp
(@mr_epp) reported
Hey @telus why is my cell service so awful in my house? Wifi interference? Cell tower problems?