Telus

Telus Outage Report in Richmond Hill, York, Ontario

Some problems detected

Users are reporting problems related to: internet, phone and wi-fi.

Telus offers phone, internet and television services, as well as mobile phone and mobile internet service through Telus Mobility. Telus internet service uses DSL technology. Telus TV relies on satellite or internet television (IPTV). Telus' mobile phone network supports CMS, HSPA and LTE.

Problems in the last 24 hours in Richmond Hill, Ontario

The chart below shows the number of Telus reports we have received in the last 24 hours from users in Richmond Hill and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Telus Outage Chart in Richmond Hill, York, Ontario 02/20/2026 16:50

February 20: Problems at Telus

Telus is having issues since 12:40 PM EST. Are you also affected? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by Telus users through our website.

  1. Internet (46%)

    Internet (46%)

  2. Phone (29%)

    Phone (29%)

  3. Wi-fi (10%)

    Wi-fi (10%)

  4. TV (6%)

    TV (6%)

  5. E-mail (5%)

    E-mail (5%)

  6. Total Blackout (4%)

    Total Blackout (4%)

Live Outage Map Near Richmond Hill, York, Ontario

The most recent Telus outage reports came from the following cities: Toronto and North York.

Loading map, please wait...
City Problem Type Report Time
CanadaToronto Phone
CanadaToronto Phone
CanadaNorth York Phone
CanadaToronto Phone
CanadaNorth York Total Blackout
CanadaToronto Internet

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Telus Issues Reports Near Richmond Hill, Ontario

Latest outage, problems and issue reports in Richmond Hill and nearby locations:

  • LordGuthrie Shaun Guthrie 🇨🇦 (@LordGuthrie) reported from Toronto, Ontario

    @chezz12 @SpotifyCanada @SpotifyCares Yup. I think falls into the same thing Shaw and TELUS do when they come out with promotions and you’re and existing customer

  • kierstynpare KP ☀️ (@kierstynpare) reported from Toronto, Ontario

    Telus: any phone you want for $0 down Also Telus *in the fine print*: but don’t worry, we’ll find another way to screw you over

  • prettyapathetic Alexa Smith (@prettyapathetic) reported from Toronto, Ontario

    Switched my cell phone service from #telus to #koodo at the end of December and yet I’m still getting #telus bills 2 months later. Not cool #telus not cool. You will be hearing from me shortly.

  • tdotjay Jay Yoo (@tdotjay) reported from Toronto, Ontario

    @TELUSBusiness @TELUSsupport been a customer since 1999. I’m very disappointed that @Telus was not able to match an offer to keep me on.

  • sidetripca Dennis aka dLo (@sidetripca) reported from Toronto, Ontario

    @SteveSpag @freedomsupport This isn’t affecting just Freedom... Telus, Rogers and Bell also impacted by the outage. Clearly something else going on.

  • YouMotorcycle YouMotorcycle (@YouMotorcycle) reported from Toronto, Ontario

    @darrylw71 Which is fair. But Koodo isn't a smaller company. It's owned by Telus and operates on Telus' network, so your reception would be no different on one versus the other.

  • MonicaLauriola ⚪️⚫️ (@MonicaLauriola) reported from Toronto, Ontario

    @PepPostorino @GrazieTotti91 @TELUS I’m going to probably call back again tomorrow to do so. I wrote everything down and was just shocked at the offers

  • CinderellaJane7 MermaidCindy (@CinderellaJane7) reported from Aurora, Ontario

    @4ParksBushcraft @BruceAlrighty45 @GOP Exactly, i submitted two reports that may have something to do with this seems Castro using Canadian phones for criminal activity I have TELUS they told me to submit the report made another report to @yrp they were so rude. Now getting a lawyer as per doctor. Abuse Victims 😔

  • PepperMuzz RedPepper 🔜@AC.🌻🐶💣 (@PepperMuzz) reported from Vaughan, Ontario

    It’s pretty bad when a major corporation like @TELUS @TELUSsupport can’t do anything for a long term Customer since 2008 - bring out a plan much less expensive then my current one and tells me I have to buy out my current contract in order to switch. Great loyalty TELUS.

  • SamySalti Salti (@SamySalti) reported from Markham, Ontario

    Dear @Rogers @TELUS @Bell , You're the big three. You guys can literally be good people and provide ACTUAL Unlimited Data with absolutely no slow downs. Please make it a thing as it'd probably help everyone in Canada. You're making people pay so much for literally nothing.

  • kiranjoyv Kiran Varughese (@kiranjoyv) reported from Vaughan, Ontario

    @YRP @AMBERAlertONT You spend millions of taxpayer dollars to set up any system to help the community. Not burden it. Its also clear there was no coordination with @TELUS, @Bell, @Rogers, etc when developing the system since same message is delivered different number of times for different providers

  • TrillInToronto ♚ TrippWithMe 🇨🇦☯ (@TrillInToronto) reported from Toronto, Ontario

    @DanaAngeline @TELUS $160 damn you better start charging for people to watch your snaps bout 160 for what start charging them fans per text

  • createdbyrcw Randall C Willis (@createdbyrcw) reported from Toronto, Ontario

    Given how many people I know who cancelled their Bell service, their Rogers service or their Telus service, it is surprising that I know any of this

  • Simone_RC67 Simone RC 🇺🇸🇨🇦💜 (@Simone_RC67) reported from Toronto, Ontario

    @AMV86941518 @FreedomMobile @TELUS You should switch...been with @freedomsupport for 7+ years and I am so happy. Was with the other 3 early on when moved from Chicago, kept my US cell at the same time cuz they were horrible. As soon as Freedom came to town, I switched!

  • dshory David Shory (@dshory) reported from Toronto, Ontario

    Unimpressed at the rate increase for my plan. Feels like I’m being gauged by @TELUS. I’ve been a client for over 20 years - time to switch. The gradual erosion of your customer service and increase in fees is too much to bear.

  • Mara__Raquel ❤︎ 𝓂𝒶𝓇𝒶 𝓁𝒾𝓂𝒶 ❤︎ (@Mara__Raquel) reported from Toronto, Ontario

    Every time I call @TELUS @TELUSsupport I always get 150% customer service. Heather was amazing this morning, she couldn’t fix the problem right away but found a solution and called me back right away. I want to thank you TELUS for 20 years of great customer service

  • SophiaCybulski Sophia Cybulski (@SophiaCybulski) reported from Toronto, Ontario

    @TELUS thank you so much and I had no idea that I was a web client .. the same issue I have with Rogers

  • ACJamieFox Jamie Fox (@ACJamieFox) reported from Toronto, Ontario

    @Skeeter00007 @Rogers @TELUS Greed never gives.

  • MonicaLauriola ⚪️⚫️ (@MonicaLauriola) reported from Toronto, Ontario

    I’ve been with @TELUS since 2011 and Virgin Mobile is prepared to offer me the same contraction for 2/3s of the price..... so much for customer service

  • taniagupta1307 Tania gupta (@taniagupta1307) reported from Toronto, Ontario

    @koodo @TELUS is fooling people with hidden charges that you are able to see only once you check your bill and find it to be $200 $190 and when you contact customer care, they will say we understand but won't be able to provide u with clarification #koodo #TELUS #worstconnection

Telus Issues Reports

Latest outage, problems and issue reports in social media:

  • mrscotty5 Scotty (@mrscotty5) reported

    @TELUSsupport Wi-Fi won’t work, call Telus. Turns out you haven’t replaced my equipment in years so its obsolete. So give me a discount send guy to replace it all. Now works worse then before 👍 #rogers #shaw anyone need a loyal customer cause #telus don’t

  • 21stcenturyfem Chantal (@21stcenturyfem) reported

    Is 40 mins on hold the norm to reach @TELUS for customer support? First time calling in after switching providers and honestly, not too impressed @TELUSsupport

  • dultsboi Dalton 🌹 (@dultsboi) reported

    @pizzah000ligan thank your lucky stars Telus sucks asssss

  • MarkKafka Mark Kafka (@MarkKafka) reported

    Wanted to give @TELUS a big thank you and a great surprise! Had a call with a customer rep on Dec 10 and in closing asked if there was anything else he could do, jokingly I said you can call me on my #birthday and this morning he did! Now that is #customerexperience

  • crocque41 RockyLou (@crocque41) reported

    @SaskLass @CBC I am with Telus and have asked them numerous times to remove CBC from my package. Unfortunately that’s not an option. So I have to pay for a garbage programming I don’t watch 😡. #CBCsucks

  • spreekster Steve Spreekmeester (@spreekster) reported

    @TELUS is there anyone who can help a 10 year customer with an overcharge of 1000$ from a BPN that I NEVER USED!! COME ON!! THIS IS INSANE

  • ShoshinZen Jon Moore (@ShoshinZen) reported

    @MsCommuniKate @BrownKnowser I met the guy a couple times when I worked for the Telus dealership he was associated with - I got instantly creepy vibes from him and the way he interacted with his daughter. I have NO clue how he got away with this **** for such a long time.

  • vinayan1986 vinayan c (@vinayan1986) reported

    @JenniferSavvy @shakepay Nice,which network you are on ? Still havent recieved mine @shakepay I am on koodo which is in telus network

  • kemac60 KeMacR (@kemac60) reported

    @ryanjespersen Here’s another ‘Total Disregard For Lockdown’. #Telus is still out there selling and installing security systems , internet etc .. IN TOTAL VIOLATION OF LOCK DOWN !!!!!

  • jenrobin99 Jennifer R Fenton (@jenrobin99) reported

    @TELUS how dare you cut off a phone...at your fault when the bill isn't even due for almost another week..wow then tell me I have to pay for reconnection!BAD BAD BAD. @TELUS guess you don't like customers