Telus Outage Report in Richmond Hill, York, Ontario
No problems detected
If you are having issues, please submit a report below.
Telus offers phone, internet and television services, as well as mobile phone and mobile internet service through Telus Mobility. Telus internet service uses DSL technology. Telus TV relies on satellite or internet television (IPTV). Telus' mobile phone network supports CMS, HSPA and LTE.
Full Outage Map
E-mailProblems in the last 24 hours in Richmond Hill, Ontario
The chart below shows the number of Telus reports we have received in the last 24 hours from users in Richmond Hill and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Telus. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Telus users through our website.
-
Internet (56%)
-
Phone (19%)
-
Wi-fi (11%)
-
TV (6%)
-
Total Blackout (4%)
-
E-mail (4%)
Live Outage Map Near Richmond Hill, York, Ontario
The most recent Telus outage reports came from the following cities: Toronto, Scarborough, Concord, Maple and Richmond Hill.
| City | Problem Type | Report Time |
|---|---|---|
 Toronto |
Phone | |
| Toronto |
Total Blackout | |
| Toronto |
Phone | |
| Toronto |
Internet | |
| Scarborough |
Internet | |
| Toronto |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Telus Issues Reports Near Richmond Hill, Ontario
Latest outage, problems and issue reports in Richmond Hill and nearby locations:
-
Peter Dimov
(@peterdimov) reported
from
Toronto, Ontario
@CTVNews Bell Canada, Rogers Communications Inc., Telus Corp. and Shaw Communications Inc. have all announced customers will not be charged to help connect with loved ones in the embattled region
-
Ryan Ali
(@ryanali23) reported
from
Toronto, Ontario
@TELUS @TELUSBusiness your customer service agents have become an absolute joke. Putting me on hold without notice, singing on the call, trying to prolong the call for no reason. Do better.
-
Vanessa 🇺🇦
(@shapsy01) reported
from
Toronto, Ontario
Looks like it’s time to move on from @TELUS their customer service is way below par my goodness
-
Nabil Khandaker 🇧🇩🇨🇦
(@nabil01717) reported
from
Toronto, Ontario
Just spoke with @TELUS customer service. They mentioned that they will issue a refund after a month. Can you imagine them being so irresponsible while breaching their pre-authorized contract and then let customers wait for such a long time! Criminal practices.
-
Nadia
(@TheLifeOfNadia) reported
from
Toronto, Ontario
@ImransLegalMind @TELUS It’s working for me now. Was a 5 minute gap of no service and I spazzed. Haha
-
nonaammees
(@nonaammees) reported
from
Toronto, Ontario
@TELUS I've been waiting 4 hours now for a text message to port my phone now I'm in linbo between both phones and support is closed.. what kind of nonsense is this? @TELUSsupport
-
Brit Alexandria 🌷
(@brxvnd) reported
from
Toronto, Ontario
Worst 👏🏼 customer 👏🏼 service 👏🏼 EVER 👏🏼 @TELUS #TelusTakesTheCake smh!
-
WTIRealist
(@WTIBull) reported
from
Toronto, Ontario
@Mackslann @TELUSsupport @TELUS Darren Entwisle too busy buying his wife another Hermes Birkin in Palm Springs to give a ****.
-
miss mamas
(@TanashaNality) reported
from
Toronto, Ontario
I pay my iPhone messenger app dussssst. Those notifications are teewww alarming and plentiful. Every day 100 unread messages but it’s just pure access codes, Telus offers and people I’ve let down. WhatsApp is the life for me
-
Todger Strunk
(@WaxEBuildup) reported
from
Toronto, Ontario
We're at that point on a Friday night where you've been on hold with @TELUS for just under 2 hours + you have been worried for awhile now that they've shut down for the weekend and yet continue to repeat the "all of our operators are helping other customers..." message regardless
-
Dan Levy
(@TheDanLevy) reported
from
Toronto, Ontario
@The_IT_Nerd I don’t see why it would be so difficult. Maybe I need to research eSIMs tho but to my understanding it’s basically the same process as what Bell & Telus had with their CDMA network phones back in the day. It has a serial number (not just IMEI) you register with network
-
Stephen Punwasi 🌋 🚀
(@StephenPunwasi) reported
from
Toronto, Ontario
@robnicholsontor Classification is an oligopoly at a high level, but the pressures are monopolistic when they can fail and take out the whole banking system. Bell and Telus were fine, but just a Rogers failure was able to grind the country to a halt.
-
Algis Akstinas
(@AlsoKnownAs_AA) reported
from
Toronto, Ontario
@Mark_Goldberg @TELUS Question: How many of TELUS+Bell shared network cell towers are fiber connected? 96%? More?
-
Todger Strunk
(@WaxEBuildup) reported
from
Toronto, Ontario
ZOMG I have cell phone service again. I may have waited on hold for 2 hours, but the woman who attended to my account was ******* amazing and she clearly should be running the company, not just answering inbound customer service. @TELUS, can you please promote the helpful woman?
-
Starbucks Bae
(@Miss_Angel_Baby) reported
from
Toronto, Ontario
Not @TELUS Refusing To Help Me With An Upgrade On My Plan...
-
RyanCartier
(@RyanCartiers) reported
from
Toronto, Ontario
@TELUS Why does a call to @telusmobility require specifying mobil a 2nd time? Please correct redundancy, problem identified & feedback given to #customerservice over a year ago. Listening to frontline employees pays dividends in business.
-
Ed 🍃
(@fuckdemmkids) reported
from
Toronto, Ontario
PSA: Stupid Telus employee messed up my number port so my personal number is out of order until noon tomorrow
-
Shane
(@Innanenights) reported
from
Toronto, Ontario
Still having a horrid time with my data services. My connection times out, or takes forever to load. Same with other Telus customers around me. What’s happening @TELUSsupport ?
-
CERB Gotti
(@TheSlowBurn) reported
from
Toronto, Ontario
How would anyone know if there was a Telus outage?
-
Lilithe 🐰 💉💉💉🤒 (𝓢𝓸𝓯𝓽𝓷𝓮𝓼𝓼 Guaranteed)
(@lilithebowman) reported
from
Toronto, Ontario
I didn't take a picture, as I was in the weird Telus health website at the time & didn't want to crash it. Saw a tiny black mouse just come right up to me on the sidewalk. I stopped there and talked to my endo. It lies down and closes its eyes. ToT I think it ate poison/sumn.
Telus Issues Reports
Latest outage, problems and issue reports in social media:
-
Alberta Mathy
(@CuriousMathy) reported
@CBCAlerts Remember the time Kenney gave away quality masks for photo ops and cheap popularity points and bought stinky, badly fitting ones for Alberta HCWs? We just might send help to Ontario and replace with Telus Babylon. 🙄 #UCPincompetence #FiretheUCP
-
#MillennialLifeCrisis
(@veefourthree) reported
@Crackmacs @getmoby I had Shaw for several years and never had issues with their services. Right now I'm under Telus and it's not reliable. I lose connection frequently and Telus tells me it's because I live near too many wifi signals... as though the same isn't true for everyone else in Calgry? lol
-
Courtney
(@CourtneyGRVS) reported
Hey @TELUSsupport @TELUS when a client tells you a charge on their bill is fraudulent it’s a good idea to look at records and realize it is in fact fraudulent. Also, your customer service refused to help or reverse the charge. Boku is a scam site, flag them and reverse charges.
-
Jane Barnes
(@Cocojan15) reported
@SirBenfro I landline phone issue. Phone co. @TELUSsupport and @TELUS since Ap 7. Can phone out but not receive calls. Call everyday and hear "its fixed" or "technical will get back to you". Oh don't phone cause remember IT'S NOT FIXED. All I did was move across town not another country.
-
Shawnalea Airavelle
(@SAiravelle) reported
from
Logan Lake, British Columbia
@analydiamonaco Im battling the internet providers -they can’t explain why I have had a year of drops in connection like twenty times a day! Yet I pay full price! So what Im going back to Van!Fix this please it’s Covid I do not have to explain why I have two residences! WTAF? My Provider Telus !
-
TallTrees OpenWaters
(@BCTallTrees) reported
What’s the better phone/ internet provider? (I’m in Bc so there may be providers elsewhere not here) (Also: if Telus were an inanimate object, I’d spit on it, light it on fire, piss on it then grind it into atoms 🤬...just curious if they’re all bad b4 switching)
-
gαɾч вαjαj
(@garybajaj) reported
🙏 @Bell, @Rogers and 😡 @TELUS: I don’t need 6G, even LTE as a tech is under-utilized, let alone 5G networks reportedly choking due to ineffective badwidth. So investing in capacity rather than new tech would help stay clear of foreign infrastructure.
-
Ottagonia
(@Ottagonia_) reported
Anyone on the Koodo cellular plan which is owned by @telus better be prepared to pay more for their mobile fees. Telus actively discussing taking all it Koodo subscribers back to it corporate Telus + shutting cheaper rates + it Koodo affiliate down. May happen.
-
Stacey
(@Blurg5) reported
Can’t wait to cancel my Telus contract after I get my 5G implant on Saturday. Sweet sweet high speed internet all in my bicep. 🥰
-
Sarah Piehl
(@Sarahpiehl) reported
@PoKo_Doppio @Crackmacs @getmoby That’s so frustrating!! Last year when I had to renew shaw didn’t care and was going to charge me $200/mo. Switched to Telus and it’s awful! Service drops out, took four months to actually get my bill correct. I’ve heard Telus is great in newer areas though.