Telus Outage Report in Richmond Hill, York, Ontario

Problems in the last 24 hours in Richmond Hill, Ontario

The chart below shows the number of Telus reports we have received in the last 24 hours from users in Richmond Hill, Ontario and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Most Reported Problems

The following are the most recent problems reported by Telus users through our website.

• Internet (49%)
• Phone (23%)
• Wi-fi (12%)
• TV (7%)
• E-mail (5%)
• Total Blackout (4%)

Live Outage Map Near Richmond Hill, Ontario

The most recent Telus outage reports came from the following cities: Toronto, Purpleville, and North York.

City	Problem Type	Report Time
Toronto	Internet	8 hours ago
Toronto	Internet	6 days ago
Toronto	Internet	10 days ago
Toronto	Phone	10 days ago
Toronto	Internet	15 days ago
Toronto	Total Blackout	17 days ago

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Telus Issues Reports Near Richmond Hill, Ontario

Latest outage, problems and issue reports in Richmond Hill and nearby locations:

• 
  Garrick The DJ (@GarrickTheDJ) reported 9 seconds ago from Toronto, Ontario

  I can text msg my girlfriend, but when I call her, it goes right to voice mail. Called her twice, same thing happens. Remembering why I never bundled with “Rogers”. Fine with just TV. Content with @TELUS/ @TELUSsupport #rogersoutage #toronto #rogersdown

• 
  Garrick The DJ (@GarrickTheDJ) reported 2 minutes ago from Toronto, Ontario

  Any other TELUS customer having issues with their mobile phone service? Restarted my phone three times, and nothing. Wireless works, and I can still send text messages! Just can’t make any calls! @TELUS @TELUSsupport #Toronto #TELUSDown #TELUS

• 
  Garrick The DJ (@GarrickTheDJ) reported 3 minutes ago from Toronto, Ontario

  Any other TELUS customer having issues with their mobile phone service? Restarted my phone three times, and nothing. Wireless works, and I can still send text messages! Just can’t make any calls! @TELUS @TELUSsupport #TELUSDown #TELUS

• 
  Garrick The DJ (@GarrickTheDJ) reported 7 minutes ago from Toronto, Ontario

  @AstridManson @TELUS @TELUSsupport You too Astrid? Sorry to hear. Hoping “TELUS” resolves this problem soon. There are going to be a lot of frustrated customers out there. #TELUSDown

• 
  George (@GeorgeStroe3) reported 12 minutes ago from Toronto, Ontario

  @TTChelps I see, did not know, apologies. I am on Telus. Will do that, connect to the wifi. Did not know where to get off and was using google maps to guide me. But of course you need wifi for that. Fortunately the trains come out from the tunnel after Bloor and I had signal again

• 
  Peter Muscat (@Peter_Muscat) reported 14 minutes ago from Toronto, Ontario

  Also seeing tweets from people as far away as #Winnipeg saying they have no #Telus service either. #Telusdown

• 
  Madushan 🥭goda Jegatheeswaran ☸️🇨🇦 (M.A.J) (@369ix) reported 17 minutes ago from Toronto, Ontario

  @ZAKtalksTECH Yes. I have tested this with a Google Pixel 5 and iPhone 12 Pro. Both didn't any issue with 5G connectivity. Also Telus investigated confirmed that I have 5G and i shouldn't have this 5G connectivity issues. The adviced me to replace the phone.

• 
  Vipin (@Vipin39027196) reported 20 minutes ago from Toronto, Ontario

  @SamsungCanada @TELUS All lie about phone as i experiensed worst service, all customer representative officer lied that they send new charger within 15 business days. But its been more than a month and no update on status, still saying same while calling back.

• 
  Sharlene🌱🍄🌷🌻 (@sfergs_) reported 21 minutes ago from Vaughan, Ontario

  You know what’s annoying? The Telus IVR system. Like as soon as I hear I start yelling “REPRESENTATIVE!!!” Like I don’t wanna ****** talk to this stupid *** robot😭

• 
  Dante Haversham (@Blooberboy) reported 21 minutes ago from Toronto, Ontario

  I signed up for @TELUS a week ago. My first bill is due in 3 days already. I haven’t even received my SIM card yet and @TELUSsupport expects me to pay for 10 days of service. Is this a Scam or a service?

• 
  Dante Haversham (@Blooberboy) reported 31 minutes ago from Toronto, Ontario

  @TELUS I signed up for @TELUS a week ago. My first bill is due in 3 days already. I haven’t even received my SIM card yet and @TELUSsupport expects me to pay for 10 days of service. Is this a Scam or a service?

• 
  Farrukh Lalani (@fslalani) reported 32 minutes ago from Toronto, Ontario

  @TELUSsupport you did not provide ADT service, left us vulnerable, now we call to cancel you tell us breach of contract? I say you breached it. Cancel our account now! #telus #adt #Security

• 
  Sharlene🌱🍄🌷🌻 (@sfergs_) reported 34 minutes ago from Markham, Ontario

  I’m with Telus but we have Rogers wifi, is the wifi apart of the outage too?

• 
  Ken Engelhart (@KenEngelhart) reported 37 minutes ago from Toronto, Ontario

  @gregobr @CarttCa Or, put differently, he doesn’t know what he is talking about on telecom and no one in his campaign has spent 30 minutes researching the topic. Btw I totally support removing the remaining restrictions and letting foreign companies buy Bell, TELUS and Rogers.

• 
  DjMalik (@DjMalik8013) reported 43 minutes ago from Toronto, Ontario

  @TELUS @TELUSsupport why is there no service in Toronto ON? Outages are unacceptable considering the premium you charge for your services.

• 
  Josh Millican (@Josh_NPH) reported 45 minutes ago from Toronto, Ontario

  @markburm @TELUS @TELUSsupport yah seriously fix this up ASAP

• 
  Da Man From Manila (@BanaagAlex) reported 45 minutes ago from King, Ontario

  What's up Telus ? Gotta cell phone outage ! Got a panic attack ! I could'nt make a call or text and no internet. I'll stop watching sci-f/ alien movies for a while.

• 
  eRa Alex (@AIexArteaga) reported 50 minutes ago from Toronto, Ontario

  On god if you’re Canadian stay away from @RogersHelps. Go to Telus or Bell Every other provider is better, TRUST ME. By far the worst cellular provider

• 
  Ryan Baldwin (@bakerofbytes) reported 57 minutes ago from Toronto, Ontario

  After updating to iOS 15.X my iPhone can barely use LTE. It takes several minutes to load a web page, if it loads at all. Im on iOS 15.1 on the @TELUS network. Anybody else experience this? It’s been like this for a week and no solution seems to work.

• 
  bitter ness (@StregaNessa) reported 59 minutes ago from Toronto, Ontario

  If anyone tried to text me today, Telus was down and I didn't notice 🥲

Telus Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Jo-Ann Holt (@JoAnnHume) reported 9 minutes ago

  After over 20 years with @Shawhelp this company chose to terminate our service rather than to make up for a year of what can only be called stunningly poor service. @TELUS has already offered us way more than Shaw ever has. #seeya

• 
  Cheryl Benson #SavingCheryl (@cherylbenson) reported 10 minutes ago

  @TELUSsupport I’m disabled can’t use phone much I need suppliers to have chat and email support. Does Telus have chat support. I couldn’t find any prior. Thanks. Fed up with Rogers years ago, staid because you didn’t have support chat.

• 
  David Schreck (@StrategicThghts) reported 13 minutes ago from North Vancouver, British Columbia

  @TerryPlatt5 @TELUS @Shawhelp I had a similar problem when I had Shaw. Turns out old cable has impedance that isn’t compatible with modern digital equipment. Not all technicians know that.

• 
  Rob Crosbie #LetsGoOilers (@supertechrob) reported 16 minutes ago

  @TELUS I have issues with 5G. Hopefully the network gets more reliable.

• 
  ₿ITCOIN 🌋 HORSEMAN (@hodlurhorsez) reported 17 minutes ago

  @nvk Telus smart hub is not bad. I’m getting 25 mbps in the woods. Pricing’s not bad for 1TB/month, either.

• 
  Rob Bieber Ⓥ🌈 (@rob_bieber) reported 18 minutes ago

  After being a @TELUS client for over 25 years & normally bringing my own hardware to the network, having no contract, they'd rather I leave them than fix the mistake they made by advising us OnePlus 5G phones would be supported. They've cost me over $2500 for unsupported phones.

• 
  LifestyleDigs (@TheLifestyleDig) reported 20 minutes ago

  Yet another lost signal @TELUS Optik TV during Global News. Something about the Covid variant. Why is Telus censoring their customers from learning about this?

• 
  gagansarw (@gaganps) reported 20 minutes ago

  @TELUSsupport waiting since 5days to hear back from Telus about exchanging my defective phone that was sent to me. Spent over 4.5hrs total time on the phone waiting for the agents with no solution. So frustrating to not have a working phone even when it’s fully paid. #badservice

• 
  DEREK G (@Gbert306) reported 22 minutes ago

  Well less than a week with my S21 Ultra 5G and the phone is a dud, I talked with Telus tech support on why my brand new phone wasn't receiving proper network speeds, they did everything they could, time to replace phone! It happens I guess. @SamsungMobile @TELUSsupport

• 
  Rob Bieber Ⓥ🌈 (@rob_bieber) reported 23 minutes ago

  I've spent hours and hours dealing with @telusmobility and @oneplus and despite this phone being compatible, Telus won't let us use the 5G network and has locked the APN. So my expensive upgrade isn't an upgrade at all. And they're washing their hands of us.