Telus Outage Report in Richmond Hill, York, Ontario

Problems in the last 24 hours in Richmond Hill, Ontario

The chart below shows the number of Telus reports we have received in the last 24 hours from users in Richmond Hill, Ontario and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Most Reported Problems

The following are the most recent problems reported by Telus users through our website.

• Internet (49%)
• Phone (23%)
• Wi-fi (12%)
• TV (7%)
• E-mail (5%)
• Total Blackout (4%)

Live Outage Map Near Richmond Hill, Ontario

The most recent Telus outage reports came from the following cities: Toronto, Purpleville, and North York.

City	Problem Type	Report Time
Toronto	Wi-fi	3 hours ago
Toronto	Internet	2 days ago
Toronto	Internet	7 days ago
Toronto	Internet	12 days ago
Toronto	Phone	12 days ago
Toronto	Internet	17 days ago

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Telus Issues Reports Near Richmond Hill, Ontario

Latest outage, problems and issue reports in Richmond Hill and nearby locations:

• 
  Debra Henry (@debbyhenry) reported 2 minutes ago from Toronto, Ontario

  Disappointed with #Telus #CustomerService service. Was offered a great deal so I spent 30 minutes on the phone to only hear their sales office was incorrect about the deal.

• 
  Laura McGrath (@lauramcgrathh) reported 3 minutes ago from Toronto, Ontario

  @TELUS you are a joke. The worst customer service I’ve ever had in my life.... and that’s saying something.

• 
  Demon Salvator 😈🤷🏾‍♂️ (@RjSabotaged_Me) reported 4 minutes ago from Toronto, Ontario

  Nah, this ain’t cool. My shit working like it’s a ******* LG Chocolate. Telus I’m bout to pull up.

• 
  Sheldon Kerzner (@sheldonbk) reported 6 minutes ago from Toronto, Ontario

  @Ani1u7 @Rogers @Bell @TELUS I have a sharing plan that's grandfathered so extra lines are cheap. We never go over 10GB combined but I like the cushion. I always bought phones outright but not last time and now flagships are crazy$. Approx $100/mo w/add ons (voice to text vcmail, etc).

• 
  John N. Davis (@johnndavis) reported 13 minutes ago from Toronto, Ontario

  20200213: James McLeod : Telus to launch 5G network with Huawei by the end of 2020

• 
  Annette McKinnon (@anetto) reported 20 minutes ago from Toronto, Ontario

  @Colin_Hung @HillTimesHealth @dtapscott @TELUS According to the Supreme Court we own the data but not the record which complicates the issue. Disagree with drs who argue that since they own the EMR and they enter the data, they are free to sell it if they chose to. #ThinkDigitalHealth. #MyData

• 
  Tanvir64🇧🇩 (@tanvir_z64) reported 20 minutes ago from Toronto, Ontario

  @TELUSsupport I have also been on hold for over 35 min because customer service transferred me to another department is this how customer service is for TELUS

• 
  Kevin Edward Proulx (@kevineproulx) reported 25 minutes ago from Toronto, Ontario

  @FemiNelson1 @Bell I managed to get through around 8am but call-taker said his board went from nice quiet start of his shift with zero callers to almost five-thousand in pending in span of ten minutes. Sounds like Canada-wide Bell service outage. Glad my mobile phone is with Telus!

• 
  Tracy D (@tracylyn44) reported 27 minutes ago from Toronto, Ontario

  Hey @TELUSsupport you still are messaging the wrong person for account inquiries. Now you’re threatening to cut off the phone but when I log into my Telus it says the bill isn’t due until the 22nd. Wtf I don’t appreciate being threatened.

• 
  Jose Alaras (@jalaras) reported 31 minutes ago from Markham, Ontario

  @itransstatus We are still having issues and we are not a Telus subscriber. Please check your system again. Our submissions are returning “r, Please try later...”

• 
  - (@ugwumCee) reported 34 minutes ago from Toronto, Ontario

  Every time I get my phone bill, there's a little surprise. I'm tired bruh. Should've Kuku gone to Telus and not have to worry about this shit.

• 
  ShaziGoalie (@ShaziGoalie) reported 37 minutes ago from Toronto, Ontario

  I even said no one will call me back. I have never seen such bad controls between departments or any accountability from @adtcanada. This is probably the worst service I have received for a simple request to fulfill my order. Will anyone NOW listen to my concern @TELUS

• 
  Rishabh Sinha (@rishabh_snh) reported 40 minutes ago from Toronto, Ontario

  @TELUSsupport @TELUS I am having issues with phone. My services aren’t disconnected. Can you help

• 
  sara urowitz (@saraurowitz) reported 42 minutes ago from Aurora, Ontario

  @koodo @RogersHelps Jessica, a kind and polite customer service rep from @RogersHelps has set up an appointment for me with @Rogers to talk about moving my 3 numbers from @koodo @TELUS. @koodo you have some customer service catch up to do!

• 
  🦝🦔 sash 🦔🦝 (@sasha_cresswell) reported 46 minutes ago from Vaughan, Ontario

  @pittk85 @Ptbo_Canada @TELUS According to the BOB FM Facebook, there’s an outage! 🥴

• 
  KP ☀️ (@kierstynpare) reported 51 minutes ago from Toronto, Ontario

  Telus: any phone you want for $0 down Also Telus *in the fine print*: but don’t worry, we’ll find another way to screw you over

• 
  Sam Kemp-Jackson (@samkj27) reported 51 minutes ago from Toronto, Ontario

  @TELUSsupport @TELUS I’m not happy about my phone being suspended. I just spoke to someone via chat to reinstate and it’s not working. His name is Carlos. Please look into this ASAP and advise. #CustomerExperience

• 
  Sophia Cybulski (@SophiaCybulski) reported 54 minutes ago from Toronto, Ontario

  @adams6110 Something is still going to you However once on twitter you tried to connect me to Rogers always tried to help me with this connectivity. So did Virgin and Telus

• 
  sara urowitz (@saraurowitz) reported 55 minutes ago from Aurora, Ontario

  @TELUS @koodo on the line with customer retention fighting over a bill. I can't imagine worse customer service. Over 1 hr of my life wasted fighting with this company who couldn't care less about their customers.

• 
  Spooky Beca (@RebecaMacKinnon) reported 56 minutes ago from Toronto, Ontario

  @TTChelps @DemandAccess hey @TELUSsupport @TELUS please consider finally letting your customers access phone network coverage in the TTC tunnels, if an emergency were to happen i would want to be able to contact family and us not having that option is sad and disappointing 😬

Telus Issues Reports

Latest outage, problems and issue reports in social media:

• 
  cc (@carmen59477842) reported 5 minutes ago

  @CTV_AvisFavaro @DocMCohen There is no way to cancel an appointment at Humber There is Telus how

• 
  Riley MacIsaac (@rileymacisaac) reported 7 minutes ago

  @DHandspikerWade @Wealthsimple I completely agree, which is why I hope people start using cash. Interac and the banks have it so locked down that they don't really have to do anything because there is no competition. Same issue with Bell, Telus, etc.

• 
  espressosnob (@espresso_snob) reported 11 minutes ago

  @terrykhoyt1 @telusmobility Doesn’t telus share bell network ?

• 
  Balk (@bigbalker) reported 12 minutes ago

  @TELUS Best deal in years. Twitter- “WhY you not give free, why you not make faster??? What a horrible place Twitter is

• 
  willg (@Will_Grouette) reported 13 minutes ago

  Telus really sent debt collectors after me for .82 cents… Company is run by a bunch of goofy *** *******. **** you, and your .82 cents.

• 
  Heather (@halexhowell) reported 18 minutes ago

  @TELUSsupport @telus - it's 1842 local time - I just tried calling customer support and was informed by the nice AI that they are now closed. The hours on your site say until 7pm local time. Is that a lie?

• 
  WHyde80 (@Hydeman80) reported 23 minutes ago

  @TELUS hey yo!! I’m not a customer and your fock tards are in my yard touching my stuff. If anything is broken I will be sending you the bill!!!

• 
  twowrongsdontwrite (@twowrongsdontw1) reported 24 minutes ago

  @ctvedmonton For my family a day at Telus World of Science and Ft. Edmonton Park is budgeted and a treat. Now I have to pay even more? Ridiculous. Cut the councilor wages. Taxing public parks? One of the few places low and middle income families enjoy without worrying is the wrong move

• 
  Duncan Noble (@ClimateDuncan) reported 25 minutes ago

  @redjane The booster I bought amplifies the existing signal from cell phone towers owned by Bell, Rogers, Telus, etc. So it's a one time cost up front (about $600 incl. mount and HST) then you use whatever data is included on your cell phone plan.

• 
  ArchbishopⓞⓕAcademy (@karlrohne) reported 25 minutes ago from Winnipeg, Manitoba

  @colinkoop @cdnbeer I just got unlimited data from Telus when I called them and am an existing customer.