Telus

Telus Outage Report in Richmond Hill, York, Ontario

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Telus offers phone, internet and television services, as well as mobile phone and mobile internet service through Telus Mobility. Telus internet service uses DSL technology. Telus TV relies on satellite or internet television (IPTV). Telus' mobile phone network supports CMS, HSPA and LTE.

Problems in the last 24 hours in Richmond Hill, Ontario

The chart below shows the number of Telus reports we have received in the last 24 hours from users in Richmond Hill and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Telus Outage Chart in Richmond Hill, York, Ontario 11/22/2025 04:05

At the moment, we haven't detected any problems at Telus. Are you experiencing issues or an outage? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by Telus users through our website.

  1. Internet (57%)

    Internet (57%)

  2. Phone (19%)

    Phone (19%)

  3. Wi-fi (11%)

    Wi-fi (11%)

  4. TV (7%)

    TV (7%)

  5. Total Blackout (4%)

    Total Blackout (4%)

  6. E-mail (3%)

    E-mail (3%)

Live Outage Map Near Richmond Hill, York, Ontario

The most recent Telus outage reports came from the following cities: York, Toronto, Markham, North York, Scarborough, Concord and Maple.

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City Problem Type Report Time
CanadaYork Internet
CanadaToronto Phone
CanadaToronto Phone
CanadaToronto Internet
CanadaMarkham Internet
CanadaNorth York Internet

Community Discussion

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Telus Issues Reports Near Richmond Hill, Ontario

Latest outage, problems and issue reports in Richmond Hill and nearby locations:

  • SophiaCybulski Sophia Cybulski (@SophiaCybulski) reported from Toronto, Ontario

    @adams6110 Something is still going to you However once on twitter you tried to connect me to Rogers always tried to help me with this connectivity. So did Virgin and Telus

  • Mara__Raquel ❤︎ 𝓂𝒶𝓇𝒶 𝓁𝒾𝓂𝒶 ❤︎ (@Mara__Raquel) reported from Toronto, Ontario

    Every time I call @TELUS @TELUSsupport I always get 150% customer service. Heather was amazing this morning, she couldn’t fix the problem right away but found a solution and called me back right away. I want to thank you TELUS for 20 years of great customer service

  • tracylyn44 Tracy D (@tracylyn44) reported from Toronto, Ontario

    Hey @TELUSsupport you still are messaging the wrong person for account inquiries. Now you’re threatening to cut off the phone but when I log into my Telus it says the bill isn’t due until the 22nd. Wtf I don’t appreciate being threatened.

  • saraurowitz sara urowitz (@saraurowitz) reported from Aurora, Ontario

    @TELUS @koodo on the line with customer retention fighting over a bill. I can't imagine worse customer service. Over 1 hr of my life wasted fighting with this company who couldn't care less about their customers.

  • kierstynpare KP ☀️ (@kierstynpare) reported from Toronto, Ontario

    Telus: any phone you want for $0 down Also Telus *in the fine print*: but don’t worry, we’ll find another way to screw you over

  • PepperMuzz RedPepper 🔜@AC.🌻🐶💣 (@PepperMuzz) reported from Vaughan, Ontario

    It’s pretty bad when a major corporation like @TELUS @TELUSsupport can’t do anything for a long term Customer since 2008 - bring out a plan much less expensive then my current one and tells me I have to buy out my current contract in order to switch. Great loyalty TELUS.

  • kiranjoyv Kiran Varughese (@kiranjoyv) reported from Vaughan, Ontario

    @YRP @AMBERAlertONT You spend millions of taxpayer dollars to set up any system to help the community. Not burden it. Its also clear there was no coordination with @TELUS, @Bell, @Rogers, etc when developing the system since same message is delivered different number of times for different providers

  • RjSabotaged_Me Demon Salvator 😈🤷🏾‍♂️ (@RjSabotaged_Me) reported from Toronto, Ontario

    Nah, this ain’t cool. My shit working like it’s a ******* LG Chocolate. Telus I’m bout to pull up.

  • RebecaMacKinnon Spooky Beca (@RebecaMacKinnon) reported from Toronto, Ontario

    @TTChelps @DemandAccess hey @TELUSsupport @TELUS please consider finally letting your customers access phone network coverage in the TTC tunnels, if an emergency were to happen i would want to be able to contact family and us not having that option is sad and disappointing 😬

  • sidetripca Dennis aka dLo (@sidetripca) reported from Toronto, Ontario

    @SteveSpag @freedomsupport This isn’t affecting just Freedom... Telus, Rogers and Bell also impacted by the outage. Clearly something else going on.

  • sasha_cresswell 🦝🦔 sash 🦔🦝 (@sasha_cresswell) reported from Vaughan, Ontario

    @pittk85 @Ptbo_Canada @TELUS According to the BOB FM Facebook, there’s an outage! 🥴

  • SamySalti Salti (@SamySalti) reported from Markham, Ontario

    Dear @Rogers @TELUS @Bell , You're the big three. You guys can literally be good people and provide ACTUAL Unlimited Data with absolutely no slow downs. Please make it a thing as it'd probably help everyone in Canada. You're making people pay so much for literally nothing.

  • anetto Annette McKinnon (@anetto) reported from Toronto, Ontario

    @Colin_Hung @HillTimesHealth @dtapscott @TELUS According to the Supreme Court we own the data but not the record which complicates the issue. Disagree with drs who argue that since they own the EMR and they enter the data, they are free to sell it if they chose to. #ThinkDigitalHealth. #MyData

  • jalaras Jose Alaras (@jalaras) reported from Markham, Ontario

    @itransstatus We are still having issues and we are not a Telus subscriber. Please check your system again. Our submissions are returning “r, Please try later...”

  • saraurowitz sara urowitz (@saraurowitz) reported from Aurora, Ontario

    @koodo @RogersHelps Jessica, a kind and polite customer service rep from @RogersHelps has set up an appointment for me with @Rogers to talk about moving my 3 numbers from @koodo @TELUS. @koodo you have some customer service catch up to do!

  • tdotjay Jay Yoo (@tdotjay) reported from Toronto, Ontario

    @TELUSBusiness @TELUSsupport been a customer since 1999. I’m very disappointed that @Telus was not able to match an offer to keep me on.

  • kevineproulx Kevin Edward Proulx (@kevineproulx) reported from Toronto, Ontario

    @FemiNelson1 @Bell I managed to get through around 8am but call-taker said his board went from nice quiet start of his shift with zero callers to almost five-thousand in pending in span of ten minutes. Sounds like Canada-wide Bell service outage. Glad my mobile phone is with Telus!

  • YouMotorcycle YouMotorcycle (@YouMotorcycle) reported from Toronto, Ontario

    @darrylw71 Which is fair. But Koodo isn't a smaller company. It's owned by Telus and operates on Telus' network, so your reception would be no different on one versus the other.

  • samkj27 Sam Kemp-Jackson (@samkj27) reported from Toronto, Ontario

    @TELUSsupport @TELUS I’m not happy about my phone being suspended. I just spoke to someone via chat to reinstate and it’s not working. His name is Carlos. Please look into this ASAP and advise. #CustomerExperience

  • createdbyrcw Randall C Willis (@createdbyrcw) reported from Toronto, Ontario

    Given how many people I know who cancelled their Bell service, their Rogers service or their Telus service, it is surprising that I know any of this

Telus Issues Reports

Latest outage, problems and issue reports in social media:

  • milinpatel143 milin patel (@milinpatel143) reported

    @TELUSsupport @TELUS Telus… is my contract cancelled? There is no support or call back or anything on my issue! What’s going on? If the phone is no available it’s your responsibility to give me those phone. I’ve paid already the taxes and everything for 4 phone.

  • kattwoman Kattwoman (@kattwoman) reported

    @Rhiannon_Kirton @TELUS That's totally my bad - You mentioned your move weeks ago on here but I completely forgot. You might be able to book a room in a public library, esp if you're in a major city like Vancouver, Calgary, Edmonton, etc. (Even some of the small town libraries might have space?)

  • MannaMacDonald Amanda MacDonald, Ph.D (@MannaMacDonald) reported

    @Rhiannon_Kirton @TELUS Can grad studies help? I was able to get a semester of tuition when my stipend was cut off but not much support to finish….

  • YankeeCanuck Yankee Canuck (@YankeeCanuck) reported

    @Halpingal Telus, I'd have to buy a booster to get enough signal. Telus is the worst.

  • kikizee Kimberley Peters (@kikizee) reported

    @Rhiannon_Kirton @TELUS This is awful. I'm so sorry. It's 2021 and this **** is still rampant, I just can't understand how these people in their positions of privilege still think it's okay to not even do the bare minimum and treat people like this?

  • Rhiannon_Kirton Rhi Kirton BSc (@Rhiannon_Kirton) reported

    @kikizee @TELUS I'm firmly convinced its because they're privileged white men who have never experienced adversity to the point that they cannot even conceptualize it.

  • leetrentadue Lee Trentadue (@leetrentadue) reported

    Telus internet is down for many of us on Galiano Island. We have reported this, but if you are out please report so that Telus is aware this is not a small issue.

  • mirandahaley1 miranda haley (@mirandahaley1) reported

    @TELUS why ******** do you send someone to my door to sell mobility 2 days after I said no on the phone? #Covid_19 #harassment

  • NaomiBlinick Naomi Blinick 🏳️‍🌈👩‍🔬🐠🤿🦫🧶 (@NaomiBlinick) reported

    @Rhiannon_Kirton @TELUS I am so sorry, this is heinous behavior from your advisor! 😡. Can I Venmo you some $ for support?

  • GinaEllis4 Gina Ellis (@GinaEllis4) reported

    @lizzyinyyc Sad. I had a telus tech come fix my, ah, box and he was masked - I didn't think to inquire re vax, oh oh (but that was 2 weeks ago and no symptoms)