Telus Outage Report in Richmond Hill, York, Ontario

Problems in the last 24 hours in Richmond Hill, Ontario

The chart below shows the number of Telus reports we have received in the last 24 hours from users in Richmond Hill, Ontario and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Most Reported Problems

The following are the most recent problems reported by Telus users through our website.

• Internet (48%)
• Phone (23%)
• Wi-fi (13%)
• TV (7%)
• E-mail (5%)
• Total Blackout (5%)

Live Outage Map Near Richmond Hill, Ontario

The most recent Telus outage reports came from the following cities: Toronto, Purpleville, and North York.

City	Problem Type	Report Time
Toronto	Internet	2 days ago
Toronto	Internet	6 days ago
Toronto	Phone	6 days ago
Toronto	Internet	11 days ago
Toronto	Total Blackout	13 days ago
Toronto	Internet	14 days ago

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Telus Issues Reports Near Richmond Hill, Ontario

Latest outage, problems and issue reports in Richmond Hill and nearby locations:

• 
  Ryan Ali (@ryanali23) reported 2 minutes ago from Toronto, Ontario

  @TELUS @TELUSBusiness your customer service agents have become an absolute joke. Putting me on hold without notice, singing on the call, trying to prolong the call for no reason. Do better.

• 
  Stephen Punwasi 🌋 🚀 (@StephenPunwasi) reported 3 minutes ago from Toronto, Ontario

  @robnicholsontor Classification is an oligopoly at a high level, but the pressures are monopolistic when they can fail and take out the whole banking system. Bell and Telus were fine, but just a Rogers failure was able to grind the country to a halt.

• 
  DjMalik (@DjMalik8013) reported 3 minutes ago from Toronto, Ontario

  @TELUS @TELUSsupport why is there no service in Toronto ON? Outages are unacceptable considering the premium you charge for your services.

• 
  Nadia (@TheLifeOfNadia) reported 5 minutes ago from Toronto, Ontario

  @ImransLegalMind @TELUS It’s working for me now. Was a 5 minute gap of no service and I spazzed. Haha

• 
  Shane (@Innanenights) reported 7 minutes ago from Toronto, Ontario

  Still having a horrid time with my data services. My connection times out, or takes forever to load. Same with other Telus customers around me. What’s happening @TELUSsupport ?

• 
  nonaammees (@nonaammees) reported 12 minutes ago from Toronto, Ontario

  @TELUS I've been waiting 4 hours now for a text message to port my phone now I'm in linbo between both phones and support is closed.. what kind of nonsense is this? @TELUSsupport

• 
  Ryan Baldwin (@bakerofbytes) reported 14 minutes ago from Toronto, Ontario

  After updating to iOS 15.X my iPhone can barely use LTE. It takes several minutes to load a web page, if it loads at all. Im on iOS 15.1 on the @TELUS network. Anybody else experience this? It’s been like this for a week and no solution seems to work.

• 
  bitter ness (@StregaNessa) reported 14 minutes ago from Toronto, Ontario

  If anyone tried to text me today, Telus was down and I didn't notice 🥲

• 
  RyanCartier (@RyanCartiers) reported 18 minutes ago from Toronto, Ontario

  @TELUS Why does a call to @telusmobility require specifying mobil a 2nd time? Please correct redundancy, problem identified & feedback given to #customerservice over a year ago. Listening to frontline employees pays dividends in business.

• 
  Andrea Gimblett (@andreaLG) reported 18 minutes ago from Toronto, Ontario

  @AnthonyFarnell Telus has a service that blocks those calls. You can create an approved list but anyone else has to enter a code.

• 
  miss mamas (@TanashaNality) reported 21 minutes ago from Toronto, Ontario

  I pay my iPhone messenger app dussssst. Those notifications are teewww alarming and plentiful. Every day 100 unread messages but it’s just pure access codes, Telus offers and people I’ve let down. WhatsApp is the life for me

• 
  CERB Gotti (@TheSlowBurn) reported 23 minutes ago from Toronto, Ontario

  How would anyone know if there was a Telus outage?

• 
  Ed 🍃 (@fuckdemmkids) reported 29 minutes ago from Toronto, Ontario

  PSA: Stupid Telus employee messed up my number port so my personal number is out of order until noon tomorrow

• 
  Lilithe 🐰 💉💉💉🤒 (𝓢𝓸𝓯𝓽𝓷𝓮𝓼𝓼 Guaranteed) (@lilithebowman) reported 30 minutes ago from Toronto, Ontario

  I didn't take a picture, as I was in the weird Telus health website at the time & didn't want to crash it. Saw a tiny black mouse just come right up to me on the sidewalk. I stopped there and talked to my endo. It lies down and closes its eyes. ToT I think it ate poison/sumn.

• 
  Da Man From Manila (@BanaagAlex) reported 39 minutes ago from King, Ontario

  What's up Telus ? Gotta cell phone outage ! Got a panic attack ! I could'nt make a call or text and no internet. I'll stop watching sci-f/ alien movies for a while.

• 
  Peter Dimov (@peterdimov) reported 41 minutes ago from Toronto, Ontario

  @CTVNews Bell Canada, Rogers Communications Inc., Telus Corp. and Shaw Communications Inc. have all announced customers will not be charged to help connect with loved ones in the embattled region

• 
  Dan Levy (@TheDanLevy) reported 42 minutes ago from Toronto, Ontario

  @The_IT_Nerd I don’t see why it would be so difficult. Maybe I need to research eSIMs tho but to my understanding it’s basically the same process as what Bell & Telus had with their CDMA network phones back in the day. It has a serial number (not just IMEI) you register with network

• 
  Brit Alexandria 🌷 (@brxvnd) reported 42 minutes ago from Toronto, Ontario

  Worst 👏🏼 customer 👏🏼 service 👏🏼 EVER 👏🏼 @TELUS #TelusTakesTheCake smh!

• 
  Algis Akstinas (@AlsoKnownAs_AA) reported 45 minutes ago from Toronto, Ontario

  @Mark_Goldberg @TELUS Question: How many of TELUS+Bell shared network cell towers are fiber connected? 96%? More?

• 
  Starbucks Bae (@Miss_Angel_Baby) reported 51 minutes ago from Toronto, Ontario

  Not @TELUS Refusing To Help Me With An Upgrade On My Plan...

Telus Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Allen Allen (@Glourung86) reported 5 minutes ago

  @TELUS I need my Norton pin code but I can not call! I need a way to email for help! I do not have the ability to call!!! Why does your online tool not allow me to talk to a representative for the Norton pin? Your automated Relus assist does not help!

• 
  Alexandria Brown is closed for submissions💛💜 (@alexandriab_11) reported 5 minutes ago

  @hannahdsharpe2 @TELUS @TELUSsupport Great question. And now to get my phone working they have to wait for it CALL. ME. When they are the ones who cut it off??? Wtf

• 
  Lynda-Lee Saunier (@LLSaunier) reported 5 minutes ago

  Telus wants you to log in for service but all they keep saying is “Sorry I don’t understand” Seriously is this the best we can do in Canada????

• 
  Brad (@what_brad_said) reported 6 minutes ago

  How many tweets does it take to resolve my issue? @TELUS

• 
  Anne Greig (@AnneGreig15) reported 7 minutes ago

  @citynewscalgary Oh it's reality Roger's sucks and Shaw is going downhill if they merge the only other competition will be telus and things will get worse and more expensive

• 
  Alexandria Brown is closed for submissions💛💜 (@alexandriab_11) reported 8 minutes ago

  @hannahdsharpe2 @TELUS @TELUSsupport Yeah too bad the government of Canada won’t do anything about monopolization! I just want to get my line back to cancel to go to the other ****** company Rogers lol

• 
  Sunny (@sunnysummersea) reported 11 minutes ago

  @TELUSsupport Hi Telus. My internet is not working again. Please advise! Thanks in advanced

• 
  Monica Klaas (@acumenAG) reported 11 minutes ago

  @TELUS I'm paying for service I'm not getting. This is out right fraud. #dumptelusnow

• 
  Brad Urbanowicz (@BradUrbanowicz) reported 14 minutes ago

  @TELUS & @TELUSsupport can some please help me out here? I sent a dm and haven't heard anything for like a week.

• 
  Brad (@what_brad_said) reported 16 minutes ago

  @TELUS I have been on the phone all week, was promised a call back, and I still have no internet. How do I contact you? How do I solve the problem? This has been beyond frustrating.