Telus Outage Report in Richmond Hill, York, Ontario

Problems in the last 24 hours in Richmond Hill, Ontario

The chart below shows the number of Telus reports we have received in the last 24 hours from users in Richmond Hill, Ontario and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Most Reported Problems

The following are the most recent problems reported by Telus users through our website.

• Internet (49%)
• Phone (23%)
• Wi-fi (12%)
• TV (7%)
• E-mail (5%)
• Total Blackout (4%)

Live Outage Map Near Richmond Hill, Ontario

The most recent Telus outage reports came from the following cities: Toronto, Purpleville, and North York.

City	Problem Type	Report Time
Toronto	Internet	4 days ago
Toronto	Internet	8 days ago
Toronto	Phone	9 days ago
Toronto	Internet	13 days ago
Toronto	Total Blackout	15 days ago
Toronto	Internet	16 days ago

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Telus Issues Reports Near Richmond Hill, Ontario

Latest outage, problems and issue reports in Richmond Hill and nearby locations:

• 
  Peter Dimov (@peterdimov) reported 6 minutes ago from Toronto, Ontario

  @CTVNews Bell Canada, Rogers Communications Inc., Telus Corp. and Shaw Communications Inc. have all announced customers will not be charged to help connect with loved ones in the embattled region

• 
  RyanCartier (@RyanCartiers) reported 10 minutes ago from Toronto, Ontario

  @TELUS Why does a call to @telusmobility require specifying mobil a 2nd time? Please correct redundancy, problem identified & feedback given to #customerservice over a year ago. Listening to frontline employees pays dividends in business.

• 
  Shane (@Innanenights) reported 17 minutes ago from Toronto, Ontario

  Still having a horrid time with my data services. My connection times out, or takes forever to load. Same with other Telus customers around me. What’s happening @TELUSsupport ?

• 
  Starbucks Bae (@Miss_Angel_Baby) reported 17 minutes ago from Toronto, Ontario

  Not @TELUS Refusing To Help Me With An Upgrade On My Plan...

• 
  Brit Alexandria 🌷 (@brxvnd) reported 19 minutes ago from Toronto, Ontario

  Worst 👏🏼 customer 👏🏼 service 👏🏼 EVER 👏🏼 @TELUS #TelusTakesTheCake smh!

• 
  Todger Strunk (@WaxEBuildup) reported 24 minutes ago from Toronto, Ontario

  ZOMG I have cell phone service again. I may have waited on hold for 2 hours, but the woman who attended to my account was ******* amazing and she clearly should be running the company, not just answering inbound customer service. @TELUS, can you please promote the helpful woman?

• 
  Todger Strunk (@WaxEBuildup) reported 25 minutes ago from Toronto, Ontario

  We're at that point on a Friday night where you've been on hold with @TELUS for just under 2 hours + you have been worried for awhile now that they've shut down for the weekend and yet continue to repeat the "all of our operators are helping other customers..." message regardless

• 
  Lilithe 🐰 💉💉💉🤒 (𝓢𝓸𝓯𝓽𝓷𝓮𝓼𝓼 Guaranteed) (@lilithebowman) reported 28 minutes ago from Toronto, Ontario

  I didn't take a picture, as I was in the weird Telus health website at the time & didn't want to crash it. Saw a tiny black mouse just come right up to me on the sidewalk. I stopped there and talked to my endo. It lies down and closes its eyes. ToT I think it ate poison/sumn.

• 
  nonaammees (@nonaammees) reported 29 minutes ago from Toronto, Ontario

  @TELUS I've been waiting 4 hours now for a text message to port my phone now I'm in linbo between both phones and support is closed.. what kind of nonsense is this? @TELUSsupport

• 
  Algis Akstinas (@AlsoKnownAs_AA) reported 35 minutes ago from Toronto, Ontario

  @Mark_Goldberg @TELUS Question: How many of TELUS+Bell shared network cell towers are fiber connected? 96%? More?

• 
  CERB Gotti (@TheSlowBurn) reported 36 minutes ago from Toronto, Ontario

  How would anyone know if there was a Telus outage?

• 
  Nabil Khandaker 🇧🇩🇨🇦 (@nabil01717) reported 36 minutes ago from Toronto, Ontario

  Just spoke with my bank. Seems like a lot of people have already reported similar issues. I am wondering how many people are impacted and how much extra money @TELUS took without authorization. Submitted a dispute with my bank.

• 
  Vanessa 🇺🇦 (@shapsy01) reported 38 minutes ago from Toronto, Ontario

  Looks like it’s time to move on from @TELUS their customer service is way below par my goodness

• 
  Nadia (@TheLifeOfNadia) reported 39 minutes ago from Toronto, Ontario

  @ImransLegalMind @TELUS It’s working for me now. Was a 5 minute gap of no service and I spazzed. Haha

• 
  Nabil Khandaker 🇧🇩🇨🇦 (@nabil01717) reported 48 minutes ago from Toronto, Ontario

  Just spoke with @TELUS customer service. They mentioned that they will issue a refund after a month. Can you imagine them being so irresponsible while breaching their pre-authorized contract and then let customers wait for such a long time! Criminal practices.

• 
  Dan Levy (@TheDanLevy) reported 53 minutes ago from Toronto, Ontario

  @The_IT_Nerd I don’t see why it would be so difficult. Maybe I need to research eSIMs tho but to my understanding it’s basically the same process as what Bell & Telus had with their CDMA network phones back in the day. It has a serial number (not just IMEI) you register with network

• 
  James Harbeck, still here (@sesquiotic) reported 54 minutes ago from Toronto, Ontario

  Fun day. I find out that @chaptersindigo hasn’t delivered an e-gift card I paid for and they said they had sent, but just as I’m trying to contact customer service my @Bell home service abruptly craps out. (I’m using my Telus mobile phone to tweet.)

• 
  Ryan Ali (@ryanali23) reported 54 minutes ago from Toronto, Ontario

  @TELUS @TELUSBusiness your customer service agents have become an absolute joke. Putting me on hold without notice, singing on the call, trying to prolong the call for no reason. Do better.

• 
  Stephen Punwasi 🌋 🚀 (@StephenPunwasi) reported 56 minutes ago from Toronto, Ontario

  @robnicholsontor Classification is an oligopoly at a high level, but the pressures are monopolistic when they can fail and take out the whole banking system. Bell and Telus were fine, but just a Rogers failure was able to grind the country to a halt.

• 
  WTIRealist (@WTIBull) reported 57 minutes ago from Toronto, Ontario

  @Mackslann @TELUSsupport @TELUS Darren Entwisle too busy buying his wife another Hermes Birkin in Palm Springs to give a ****.

Telus Issues Reports

Latest outage, problems and issue reports in social media:

• 
  GrandzFN (@fn_grandz) reported 10 minutes ago

  @FortniteGame did telus fix the alberta connection issue?

• 
  H0uman (@cloutiness) reported 11 minutes ago

  @BNNBloomberg This is truly bad news for Canadians! This is a cable monopoly right there. There are only 2 Internet providers in Vancouver now: evil (Rogers) and eviler (Telus)

• 
  Brian (@Digitalmojo123) reported 14 minutes ago

  @CBCAlerts @CBCNews I’d rather not have a cell service than go back to Rogers/bell/Telus. That’s how horrible of companies they are to deal with.

• 
  BrowntoBure (@BrowntoBure) reported 15 minutes ago

  @Todd_316 @ImRealGoode Man I had Shaw for years and it never ******* worked properly and they made excuse after excuse. Telus fixed it. I also consistantly get way better speeds while gaming, for way less than I was ever getting with Shaw.

• 
  Peter Nowak (@peternowak) reported 15 minutes ago

  Just had an interesting thought. Bell and Telus don't want Rogers and Shaw merging because it creates problems for them. So what can they do? How about: declare their own merger! The feds couldn't possibly allow both so they would have to block both.

• 
  LifestyleDigs (@TheLifestyleDig) reported 17 minutes ago

  Telus just cut out the Global BC news signal on a story about St Paul's Hospital. What's with the censorship @TELUS? What does Telus not want their paying customers to find out about the doctors?

• 
  Mike Nesbitt 🇨🇦🥶😃 (@Dusty186) reported 18 minutes ago

  @RobAllan4 Not to mention the extreme downgrading of Shaw level of service down to match Rogers crappy service. I will be jumping to Telus.

• 
  Nicky (@gojetsgo85) reported 19 minutes ago

  @VancityReynolds any idea if you're ever going to get @Mintmobile in Canada? We're down to just Rogers Bell and Telus. And won't be long until Telus is gone

• 
  OverPatriarchy 🍷😅🌈☘️ (@OverPatriarchy) reported 22 minutes ago

  @Jane_Munroe_ similar to deregulating utilities in Alberta under Ralph Klein... still no choice... another huge boondoggle that Albertans are still paying for... um an uh... AGT to Telus.. we never learn... #ABPoli #CDNPoli

• 
  @AngryABLib (@angryablib) reported 26 minutes ago

  @patriciaannmcd2 @MichelletypoQ @CalamityJayne4 The Phillipines. I've had many calls to Telus service centers, and I ask them where they are located. It's always Phillipines.