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Telus

Telus outages and service status in Richmond Hill, Ontario

Some problems detected

Users are reporting problems related to: internet, phone and wi-fi.

Full Outage Map
  • Telus generated 0 outage signals in the last 24 hours around Richmond Hill, including 0 direct reports.
  • The most common problems reported in this area mention Internet, Phone, and Wi-fi.
  • The most recent signal from this area was received Apr 16, 9:02 PM EDT.
  • 50% Internet (50%)
  • 38% Phone (38%)
  • 13% Wi-fi (13%)

The latest reports from users having issues in Richmond Hill come from postal codes L4E .

Telus offers phone, internet and television services, as well as mobile phone and mobile internet service through Telus Mobility. Telus internet service uses DSL technology. Telus TV relies on satellite or internet television (IPTV). Telus' mobile phone network supports CMS, HSPA and LTE.

Problems in the last 24 hours in Richmond Hill, Ontario

The chart below shows the number of Telus reports we have received in the last 24 hours from users in Richmond Hill, Ontario and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

April 20: Problems at Telus

Telus is having issues since 12:00 PM EST. Are you also affected? Leave a message in the comments section!

Live Outage Map Near Richmond Hill, Ontario

The most recent Telus outage reports came from the following cities: Richmond Hill, Scarborough, Toronto, and Purpleville.

CityProblem TypeReport Time
Richmond Hill Phone 4 days ago
Scarborough Phone 9 days ago
Toronto Internet 12 days ago
Toronto Wi-fi 13 days ago
Toronto Internet 15 days ago
Toronto Internet 21 days ago

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Telus Issues Reports Near Richmond Hill, Ontario

Latest outage, problems and issue reports in Richmond Hill and nearby locations:

  • sheldonbk
    Sheldon Kerzner (@sheldonbk) reported from Toronto, Ontario

    @Ani1u7 @TELUSsupport For sure Telus is wrong.. Turning off Wi-Fi turns the feature off because it's something that has to be supported by the cellular network. I don't know what OS he was running. He's our IT consultant so he may be on a beta or something

  • mgamble
    Matthew Gamble (@mgamble) reported from Toronto, Ontario

    @AlexanderDKB @peternowak ๐Ÿ’ฏ percent agree. Telus admitted as much in their testimony- the competition isnโ€™t in the RAN, itโ€™s in the core. The network core and the functionality it provides is where an MVNO thrives or dies.

  • WTIBull
    WTIRealist (@WTIBull) reported from Toronto, Ontario

    @Mackslann @TELUSsupport @TELUS Darren Entwisle too busy buying his wife another Hermes Birkin in Palm Springs to give a ****.

  • shurmanator
    โ„™๐•–๐•ฅ๐•–๐•ฃ ๐•Š๐•™๐•ฆ๐•ฃ๐•ž๐•’๐•Ÿ (@shurmanator) reported from Toronto, Ontario

    @georganneb @char_lawyer @Bell @Rogers @TELUS Georganne, nobody dislikes those guys more than me but the systems were not designed for this. Same for internet. Itโ€™s like a water pipe to service an apartment complex is a foot in diameter but not if everybody is always home and taking showers simultaneously. Get used to it.

  • Willem_Michael
    Willem de Ruijter (@Willem_Michael) reported from Toronto, Ontario

    I spent my #snowday speaking with @TELUSsupport service reps. In December 2017 @TELUS and other major Cell companies matched the @FreedomMobile #10GB plans. 14 months pass they raise the fee $10. The price we pay for #Cellphone service in #Canada is ridiculous. @CRTCeng

  • WaxEBuildup
    Todger Strunk (@WaxEBuildup) reported from Toronto, Ontario

    We're at that point on a Friday night where you've been on hold with @TELUS for just under 2 hours + you have been worried for awhile now that they've shut down for the weekend and yet continue to repeat the "all of our operators are helping other customers..." message regardless

  • fuckdemmkids
    Ed ๐Ÿƒ (@fuckdemmkids) reported from Toronto, Ontario

    PSA: Stupid Telus employee messed up my number port so my personal number is out of order until noon tomorrow

  • nabil01717
    Nabil Khandaker ๐Ÿ‡ง๐Ÿ‡ฉ๐Ÿ‡จ๐Ÿ‡ฆ (@nabil01717) reported from Toronto, Ontario

    Just spoke with @TELUS customer service. They mentioned that they will issue a refund after a month. Can you imagine them being so irresponsible while breaching their pre-authorized contract and then let customers wait for such a long time! Criminal practices.

  • KellyPMHarris
    Kelly Harris (@KellyPMHarris) reported from Toronto, Ontario

    Why is @TELUSsupport @TELUS the most godawful company in the world to deal with?!?!?! โ€ฆ they could learn customer service from @AirCanada

  • Miss_Angel_Baby
    Starbucks Bae (@Miss_Angel_Baby) reported from Toronto, Ontario

    Not @TELUS Refusing To Help Me With An Upgrade On My Plan...

  • kierstynpare
    KP โ˜€๏ธ (@kierstynpare) reported from Toronto, Ontario

    Telus: any phone you want for $0 down Also Telus *in the fine print*: but donโ€™t worry, weโ€™ll find another way to screw you over

  • dshory
    David Shory (@dshory) reported from Toronto, Ontario

    Unimpressed at the rate increase for my plan. Feels like Iโ€™m being gauged by @TELUS. Iโ€™ve been a client for over 20 years - time to switch. The gradual erosion of your customer service and increase in fees is too much to bear.

  • saraurowitz
    sara urowitz (@saraurowitz) reported from Aurora, Ontario

    @TELUS @koodo on the line with customer retention fighting over a bill. I can't imagine worse customer service. Over 1 hr of my life wasted fighting with this company who couldn't care less about their customers.

  • SamySalti
    Salti (@SamySalti) reported from Markham, Ontario

    Dear @Rogers @TELUS @Bell , You're the big three. You guys can literally be good people and provide ACTUAL Unlimited Data with absolutely no slow downs. Please make it a thing as it'd probably help everyone in Canada. You're making people pay so much for literally nothing.

  • wellwithmelo
    WellWithMelo (@wellwithmelo) reported from Toronto, Ontario

    @TELUSsupport please explain how it takes 2 weeks to email a return label for a return that shouldโ€™ve happened over a month ago? No responses via email. 2 hours on customer service and no refund issued. @CRTCeng can you help here? I think Iโ€™ve been scammed by #telus

  • lilithebowman
    Lilithe ๐Ÿฐ ๐Ÿ’‰๐Ÿ’‰๐Ÿ’‰๐Ÿค’ (๐“ข๐“ธ๐“ฏ๐“ฝ๐“ท๐“ฎ๐“ผ๐“ผ Guaranteed) (@lilithebowman) reported from Toronto, Ontario

    I didn't take a picture, as I was in the weird Telus health website at the time & didn't want to crash it. Saw a tiny black mouse just come right up to me on the sidewalk. I stopped there and talked to my endo. It lies down and closes its eyes. ToT I think it ate poison/sumn.

  • TanashaNality
    miss mamas (@TanashaNality) reported from Toronto, Ontario

    I pay my iPhone messenger app dussssst. Those notifications are teewww alarming and plentiful. Every day 100 unread messages but itโ€™s just pure access codes, Telus offers and people Iโ€™ve let down. WhatsApp is the life for me

  • TheLifeOfNadia
    Nadia (@TheLifeOfNadia) reported from Toronto, Ontario

    @ImransLegalMind @TELUS Itโ€™s working for me now. Was a 5 minute gap of no service and I spazzed. Haha

  • sasha_cresswell
    ๐Ÿฆ๐Ÿฆ” sash ๐Ÿฆ”๐Ÿฆ (@sasha_cresswell) reported from Vaughan, Ontario

    @pittk85 @Ptbo_Canada @TELUS According to the BOB FM Facebook, thereโ€™s an outage! ๐Ÿฅด

  • rishabh_snh
    Rishabh Sinha (@rishabh_snh) reported from Toronto, Ontario

    @TELUSsupport @TELUS I am having issues with phone. My services arenโ€™t disconnected. Can you help

Telus Issues Reports

Latest outage, problems and issue reports in social media:

  • jeffwasitunes65
    Jeff Watson (@jeffwasitunes65) reported

    @TELUSsupport When Alberta leaves Canada, can we open up phone competition? The retards at Telus use Guatemala ๐Ÿ‡ฌ๐Ÿ‡น for customer service for Albertans. What a joke.

  • etown50
    Etown50 (@etown50) reported

    @TELUS It's always amazing when your "customer care" tells you you're lying, not once, not twice but three times, when you tell them you recieved an email from Telus and then makes you sit in silence for 40 minutes only to be called a liar again and wont let you prove the email

  • mochouinard
    Marc O. Chouinard (@mochouinard) reported

    @TELUS I'm TIRED OF YOUR MARKETING CALLS !!! Do you guys even listen to what they do ??? They call you and don't let you pickup and they cancel the call ! OR the time the agent decide to remain and I could pickup, and I told them I am not interested, they just HANG UP ! No Thanks you or "I hope we can serve you better next time.." ! No ! Hangup to your face !!! And you guys wonder why Telus public opinion is dropping fast !!!

  • janibanani23
    Jan Molina (@janibanani23) reported

    @jodyvance @TELUS @TELUSsupport We had the exact same problem. Thought it was us. Maybe not โ€ฆ

  • emmanuel_r90
    Emmanuel Richie (@emmanuel_r90) reported

    @NotsoEezzy @amara_is_weird @Blissyboo1 Got someone in the US, UK or Canada that could help you apply for remote jobs like Telus or outlier..? Link up and let's make weekly income together

  • 0xdamani
    D A M A N I๐ŸคŽ๐Ÿฆ… (@0xdamani) reported

    @KVNG_DRIZZI @DeFiJesss If it's about outlier could help let's work together. And also I majorly work telus.. got 2yrs+ experience on here

  • Hosseina1378
    Hossein (@Hosseina1378) reported

    @TELUS i cancelled my home service three months ago I am still receiving bills. After receiving negative bill and three months i received a bill of 101 today, is there any service you have been providing me that I donโ€™t know? Do you have a system in place at all?

  • rodice11
    Jay A (@rodice11) reported

    @telussupport Once again you finance department is full of **** and lied basically to my face over the phone. Canceling all my products with @telus was once of the best moves I have ever made financially. Go **** yourselves.

  • KamWebbwo7e
    Kam Webb (@KamWebbwo7e) reported

    @TELUSsupport we spent a total of of three hours on hold. Your reps would periodically answer & then transfer the call to another rep but no one knew how to help us. We are cancelling all our phones and homes services with you tomorrow. Worst customer support. @TELUS

  • nachoxy
    Mazi Patrick (@nachoxy) reported

    @TELUS have the worst customer support Iโ€™ve ever experienced. They canโ€™t canโ€™t even keep to their promises @TELUSsupport