Telus service status in Richmond Hill, Ontario

Problems in the last 24 hours in Richmond Hill, Ontario

The chart below shows the number of Telus reports we have received in the last 24 hours from users in Richmond Hill, Ontario and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Most Reported Problems

The following are the most recent problems reported by Telus users through our website.

• Internet (49%)
• Phone (23%)
• Wi-fi (12%)
• TV (7%)
• E-mail (5%)
• Total Blackout (4%)

Live Outage Map Near Richmond Hill, Ontario

The most recent Telus outage reports came from the following cities: Toronto, Purpleville, and North York.

City	Problem Type	Report Time
Toronto	Wi-fi	16 hours ago
Toronto	Internet	3 days ago
Toronto	Internet	8 days ago
Toronto	Internet	12 days ago
Toronto	Phone	13 days ago
Toronto	Internet	17 days ago

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

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Telus Issues Reports Near Richmond Hill, Ontario

Latest outage, problems and issue reports in Richmond Hill and nearby locations:

• 
  Rick Barnes (@queerthoughts) reported 3 minutes ago from Toronto, Ontario

  @Qualifyfor @johndotbastable The questions asked here by this source are legit. Ask why #WeCharity is not addressing these issues. Also note this org is heavily reliant on corporate sponsorships. They've lost Telus, G&M, and Virgin in the last few days. They need to be more forthcoming.

• 
  Rishabh Sinha (@rishabh_snh) reported 3 minutes ago from Toronto, Ontario

  @TELUSsupport @TELUS I have been trying to upgrade my phone since 4 days. You automated prices shows 153+taxes for iPhone 11 Pro. I won’t pay that. There’s a technical issue with your chat box. I need a new phone in the next 3days. Help me out if you can.

• 
  Mayssia (May) Elajami - Toronto Lawyer (@Mayssia) reported 5 minutes ago from Toronto, Ontario

  2/2 even though it was $0.00 that is what companies like Bell & TELUS etc usually charge on the credit card at first to see if it is valid always check everything daily through online banking - it is good I caught it - but sucks now b/c I have to change all my automatic payments

• 
  Rich Gomes (@BoomDiggyBang) reported 10 minutes ago from Toronto, Ontario

  @TELUS 2007-2019 "No problem we can certainly collapse any calls or texts to the US you made a few hours prior to entering the US and adding the $7 package. 2020 "Hi Rich! Why don't you go kill yourself! Up yours!!" #telusyouvechanged

• 
  ShaziGoalie (@ShaziGoalie) reported 11 minutes ago from Toronto, Ontario

  I even said no one will call me back. I have never seen such bad controls between departments or any accountability from @adtcanada. This is probably the worst service I have received for a simple request to fulfill my order. Will anyone NOW listen to my concern @TELUS

• 
  Lanrick Bennett Jr. (@myonlinelifenow) reported 17 minutes ago from Toronto, Ontario

  👇🏾#InThisTogether @RogersHelps @bell @TELUS Lets follow in @johnkrasinski and @ATT’s footsteps to support #HeathCareHeroes Adding @VancityReynolds because, well why not #COVID2019

• 
  ℙ𝕖𝕥𝕖𝕣 𝕊𝕙𝕦𝕣𝕞𝕒𝕟 (@shurmanator) reported 18 minutes ago from Toronto, Ontario

  @georganneb @char_lawyer @Bell @Rogers @TELUS Georganne, nobody dislikes those guys more than me but the systems were not designed for this. Same for internet. It’s like a water pipe to service an apartment complex is a foot in diameter but not if everybody is always home and taking showers simultaneously. Get used to it.

• 
  Laura McGrath (@lauramcgrathh) reported 25 minutes ago from Toronto, Ontario

  @TELUS you are a joke. The worst customer service I’ve ever had in my life.... and that’s saying something.

• 
  George Sawision me. (master electrician) (@GSawision) reported 26 minutes ago from Toronto, Ontario

  @nspector4 Time to shut down Telus before it gets Canada shut!

• 
  John N. Davis (@johnndavis) reported 29 minutes ago from Toronto, Ontario

  20200213: James McLeod : Telus to launch 5G network with Huawei by the end of 2020

• 
  Debra Henry (@debbyhenry) reported 42 minutes ago from Toronto, Ontario

  Disappointed with #Telus #CustomerService service. Was offered a great deal so I spent 30 minutes on the phone to only hear their sales office was incorrect about the deal.

• 
  Susan (@glamourgirlca) reported 42 minutes ago from Vaughan, Ontario

  Tongues companies will take advantage of their customers. Come on @TELUS treat your customers with a modicum of respect. Then they go to a paperless bill, without making their customers aware. Roll over the data, #Telus stop cheating your loyal customers!

• 
  Matthew Gamble (@mgamble) reported 45 minutes ago from Toronto, Ontario

  @AlexanderDKB @peternowak 💯 percent agree. Telus admitted as much in their testimony- the competition isn’t in the RAN, it’s in the core. The network core and the functionality it provides is where an MVNO thrives or dies.

• 
  - (@ugwumCee) reported 50 minutes ago from Toronto, Ontario

  Every time I get my phone bill, there's a little surprise. I'm tired bruh. Should've Kuku gone to Telus and not have to worry about this shit.

• 
  Sheldon Kerzner (@sheldonbk) reported 52 minutes ago from Toronto, Ontario

  @Ani1u7 @Rogers @Bell @TELUS I have a sharing plan that's grandfathered so extra lines are cheap. We never go over 10GB combined but I like the cushion. I always bought phones outright but not last time and now flagships are crazy$. Approx $100/mo w/add ons (voice to text vcmail, etc).

• 
  Matthew (@jmwensley) reported 52 minutes ago from Toronto, Ontario

  Everyone needs to understand what a terrible decision this is @TELUS is putting profit ahead of national security. I hope customers leave. @jkenney

• 
  John N. Davis (@johnndavis) reported 53 minutes ago from Toronto, Ontario

  20200605: National Post : As Ottawa dithers, Canada's major cellular providers shun Huawei ["Telus has not backed out of its February announcement that it would be incorporating Huawei tech into its 5G network likely because it would need to interface with its existing… network"

• 
  🖤Rachel Santos🖤 (@queensantos1984) reported 56 minutes ago from Toronto, Ontario

  @TELUSsupport is there an issue because I can't receive texts from boyfriend who Is with Rogers. His best friend is with telus and they can text no problem. This is annoying.

• 
  Michael Nugent (@michaelnugent) reported 56 minutes ago from Toronto, Ontario

  Oh man, someone on Reddit just reminded me of when Telus used to have their MiKE network back in the early 2000s. I remember some of my friends back in high school had those cell phones that had a built-in walkie-talkie. They looked so convenient to have by buzzing your friends.

• 
  Sheldon Kerzner (@sheldonbk) reported 60 minutes ago from Toronto, Ontario

  @Ani1u7 @TELUSsupport For sure Telus is wrong.. Turning off Wi-Fi turns the feature off because it's something that has to be supported by the cellular network. I don't know what OS he was running. He's our IT consultant so he may be on a beta or something

Telus Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Kelsey Croft (@kelseyccroft) reported 3 minutes ago

  I’m having a real problem with @TELUS calling me repeatedly to offer “deals.” They’ve called me at least 4 times today alone. Is this something anyone else is dealing with?

• 
  That Guy (@ThatGuy4Fr33dom) reported 3 minutes ago

  @kdorse @edjanes79 Hey Ed… not very nice that you would leave a bad review about all those trucking companies you’ve no dealings with.. better go back and revise those or delete them, or maybe Telus gets thousands of reviews citing your name…it’s the Canadian thing to do Eddy

• 
  Gia Ann🇨🇦 (@GiaAnnJohns) reported 5 minutes ago

  @LandryLes Les, in case you don't know, Telus has a program for low income people for internet and cell phone for a small fee. That may help this person out too.

• 
  Ray (@menard_ray) reported 6 minutes ago

  @DustinMorris13 @TELUS What does? The highly suspect Telus My Wi-Fi speed test or an independent app like Ookla Speed Test? With Ookla it will speed check wifi not cellular if you are connected a wifi network. It will do cellular data if wifi is off.

• 
  Kawal Mhatre (@KawalMhatre) reported 13 minutes ago

  @canadaposthelps Please help me find my package. I lost my receipt and hence I don't have the tracking number. I submitted the package on Dec 1 at 20 Bloor St E. Telus hasn't received the package and I am being penalized for this. What's the update on my ticket# 144837808?

• 
  D (@dewayna44) reported 16 minutes ago

  @menard_ray @TELUS It's been super bad this last while. I was going to call them tonight. I'm going to look at switching to Shaw again.

• 
  That Guy (@ThatGuy4Fr33dom) reported 16 minutes ago

  @edjanes79 @sghottawa @TerryFoxCanada Hey Ed… not very nice that you would leave a bad review about all those trucking companies you’ve no dealings with.. better go back and revise those or delete them, or maybe Telus gets thousands of reviews citing your name…it’s the Canadian thing to do Eddy

• 
  Ray (@menard_ray) reported 21 minutes ago

  So all you @telus cheerleaders that told me I would be thrilled once I switched to their home internet services… You’re all dead to me. Sure, customer service people are nicer & more responsive but my internet speeds are a fraction of what I had with Shaw.

• 
  Jez (@Zer0PucksGiven) reported 21 minutes ago

  @CANUCKS86 @canucker101 Yeah I find Telus has ****** signal, or at least they did when I was with them. I'm on Virgin now

• 
  Joel Teeling (@JoelTeeling) reported 25 minutes ago

  @menard_ray @TELUS I had such a bad experience with TELUS that I switched back to Shaw. TELUS was slightly cheaper, but the poor customer service & connectivity weren’t worth it.