Telus Outage Report in Richmond Hill, York, Ontario
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The latest reports from users having issues in Richmond Hill come from postal codes L4C.
Telus offers phone, internet and television services, as well as mobile phone and mobile internet service through Telus Mobility. Telus internet service uses DSL technology. Telus TV relies on satellite or internet television (IPTV). Telus' mobile phone network supports CMS, HSPA and LTE.
Full Outage Map
E-mailProblems in the last 24 hours in Richmond Hill, Ontario
The chart below shows the number of Telus reports we have received in the last 24 hours from users in Richmond Hill and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Telus. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Telus users through our website.
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Internet (52%)
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Phone (23%)
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TV (8%)
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Wi-fi (8%)
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Total Blackout (5%)
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E-mail (3%)
Live Outage Map Near Richmond Hill, York, Ontario
The most recent Telus outage reports came from the following cities: Toronto, Vaughan, Richmond Hill, Concord, York, King City, North York, Scarborough, Markham and Stouffville.
| City | Problem Type | Report Time |
|---|---|---|
 Toronto |
Phone | |
| Vaughan |
Phone | |
| Toronto |
Internet | |
| Toronto |
Internet | |
| Toronto |
Internet | |
| Toronto |
Wi-fi |
Community Discussion
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Telus Issues Reports Near Richmond Hill, Ontario
Latest outage, problems and issue reports in Richmond Hill and nearby locations:
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Kiran Varughese
(@kiranjoyv) reported
from
Vaughan, Ontario
@YRP @AMBERAlertONT You spend millions of taxpayer dollars to set up any system to help the community. Not burden it. Its also clear there was no coordination with @TELUS, @Bell, @Rogers, etc when developing the system since same message is delivered different number of times for different providers
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Kevin Edward Proulx
(@kevineproulx) reported
from
Toronto, Ontario
@FemiNelson1 @Bell I managed to get through around 8am but call-taker said his board went from nice quiet start of his shift with zero callers to almost five-thousand in pending in span of ten minutes. Sounds like Canada-wide Bell service outage. Glad my mobile phone is with Telus!
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sara urowitz
(@saraurowitz) reported
from
Aurora, Ontario
@TELUS @koodo on the line with customer retention fighting over a bill. I can't imagine worse customer service. Over 1 hr of my life wasted fighting with this company who couldn't care less about their customers.
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❤︎ 𝓂𝒶𝓇𝒶 𝓁𝒾𝓂𝒶 ❤︎
(@Mara__Raquel) reported
from
Toronto, Ontario
Every time I call @TELUS @TELUSsupport I always get 150% customer service. Heather was amazing this morning, she couldn’t fix the problem right away but found a solution and called me back right away. I want to thank you TELUS for 20 years of great customer service
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YouMotorcycle
(@YouMotorcycle) reported
from
Toronto, Ontario
@darrylw71 Which is fair. But Koodo isn't a smaller company. It's owned by Telus and operates on Telus' network, so your reception would be no different on one versus the other.
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Randall C Willis
(@createdbyrcw) reported
from
Toronto, Ontario
Given how many people I know who cancelled their Bell service, their Rogers service or their Telus service, it is surprising that I know any of this
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sara urowitz
(@saraurowitz) reported
from
Aurora, Ontario
@koodo @RogersHelps Jessica, a kind and polite customer service rep from @RogersHelps has set up an appointment for me with @Rogers to talk about moving my 3 numbers from @koodo @TELUS. @koodo you have some customer service catch up to do!
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Sophia Cybulski
(@SophiaCybulski) reported
from
Toronto, Ontario
@adams6110 Something is still going to you However once on twitter you tried to connect me to Rogers always tried to help me with this connectivity. So did Virgin and Telus
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KP ☀️
(@kierstynpare) reported
from
Toronto, Ontario
Telus: any phone you want for $0 down Also Telus *in the fine print*: but don’t worry, we’ll find another way to screw you over
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Jay Yoo
(@tdotjay) reported
from
Toronto, Ontario
@TELUSBusiness @TELUSsupport been a customer since 1999. I’m very disappointed that @Telus was not able to match an offer to keep me on.
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Dennis aka dLo
(@sidetripca) reported
from
Toronto, Ontario
@SteveSpag @freedomsupport This isn’t affecting just Freedom... Telus, Rogers and Bell also impacted by the outage. Clearly something else going on.
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♚ TrippWithMe 🇨🇦☯
(@TrillInToronto) reported
from
Toronto, Ontario
@DanaAngeline @TELUS $160 damn you better start charging for people to watch your snaps bout 160 for what start charging them fans per text
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RedPepper 🔜@AC.🌻🐶💣
(@PepperMuzz) reported
from
Vaughan, Ontario
It’s pretty bad when a major corporation like @TELUS @TELUSsupport can’t do anything for a long term Customer since 2008 - bring out a plan much less expensive then my current one and tells me I have to buy out my current contract in order to switch. Great loyalty TELUS.
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Sam Kemp-Jackson
(@samkj27) reported
from
Toronto, Ontario
@TELUSsupport @TELUS I’m not happy about my phone being suspended. I just spoke to someone via chat to reinstate and it’s not working. His name is Carlos. Please look into this ASAP and advise. #CustomerExperience
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Tania gupta
(@taniagupta1307) reported
from
Toronto, Ontario
@koodo @TELUS is fooling people with hidden charges that you are able to see only once you check your bill and find it to be $200 $190 and when you contact customer care, they will say we understand but won't be able to provide u with clarification #koodo #TELUS #worstconnection
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Spooky Beca
(@RebecaMacKinnon) reported
from
Toronto, Ontario
@TTChelps @DemandAccess hey @TELUSsupport @TELUS please consider finally letting your customers access phone network coverage in the TTC tunnels, if an emergency were to happen i would want to be able to contact family and us not having that option is sad and disappointing 😬
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⚪️⚫️
(@MonicaLauriola) reported
from
Toronto, Ontario
@PepPostorino @GrazieTotti91 @TELUS I’m going to probably call back again tomorrow to do so. I wrote everything down and was just shocked at the offers
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Tracy D
(@tracylyn44) reported
from
Toronto, Ontario
Hey @TELUSsupport you still are messaging the wrong person for account inquiries. Now you’re threatening to cut off the phone but when I log into my Telus it says the bill isn’t due until the 22nd. Wtf I don’t appreciate being threatened.
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Salti
(@SamySalti) reported
from
Markham, Ontario
Dear @Rogers @TELUS @Bell , You're the big three. You guys can literally be good people and provide ACTUAL Unlimited Data with absolutely no slow downs. Please make it a thing as it'd probably help everyone in Canada. You're making people pay so much for literally nothing.
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⚪️⚫️
(@MonicaLauriola) reported
from
Toronto, Ontario
I’ve been with @TELUS since 2011 and Virgin Mobile is prepared to offer me the same contraction for 2/3s of the price..... so much for customer service
Telus Issues Reports
Latest outage, problems and issue reports in social media:
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whiskey live from villa rosa
(@whiskeybravocnt) reported
@TELUS you disconnected my service and apparently it's a one hour wait to even talk to anyone? I do my entire job from my phone and I'm losing money right now
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Brett Lindros
(@BrettLindros1) reported
@TELUSsupport my alarm went off @ 11pm saying a window was broken and carbon monoxide was detected. Neither was true but scared us - called the fire department myself. Telus did nothing. Never called authorities or me. I called them and was told someone would call me. #bullshit
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BadgeriusII
(@BadgeriusII) reported
literally all the money we had for bills. Now we have to go through the process of requesting a charge back. If a customer says $50 that mean $50....NOT $450. Further more we were owed credits to our account and telus found every way to ding us and deduce those credits...
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Thumper Bumper
(@Eyespyaniceass) reported
17 years I’m finally leaving @TELUS @RogersHelps made me an offer I couldn’t refuse. Damn shame Telus didn’t appreciate my over paying bills every month and loyalty.
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Janine Taverner
(@JanineTaverner) reported
@TELUSsupport I was told numerous times a manager would call me and I am still waiting. If I get charged for a service that has not worked and have been trying to cancel for 2 months I am not going to be happy. I’m already beyond frustrated. Get it together Telus ADT.
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ShawnaLeeG ❤️🇺🇦💉💉💉
(@ShawnaLeeG) reported
We're away camping & again have little to no service at @CharlestonLkPP @TELUS you need to make rural areas a priority. After the#ONStorm at Bon Echo I'm a little nervous. Also a bit grateful that I didn't have to endure the vote count last night. So disappointed in ON.
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Bailey Bouwman
(@BaileyBouwman) reported
Dear Telus, I want to just upgrade my service and not sure why it's taking 30 minutes of back and forth. Just give me what I want!
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MDGibson
(@Gibby10728) reported
@Eyespyaniceass @TELUS @RogersHelps I will be right behind you Thumper! Horrible retention by Telus.
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Bruce Shearer
(@roystonbruce) reported
@GlobalBC I accessed insured medical services though the basic Telus program, without a fee, within 3 days. Renewed prescription and requisition for blood work and ECG. Done and dusted. Not happy that I no longer have a FD (he died), but happy with the FREE Telus service!
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Bruce Shearer
(@roystonbruce) reported
@rodmickleburgh @TELUSHealth @adriandix Rod, you are so far offside on this issue, it’s embarrassing. And I thought you were a journalist. Please try and do some real investigation. I lost my FD and had a video appt with a Telus Health Dr on Tuesday. He renewed my meds and ordered blood tests and an ECG. No charge