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Telus

Telus Outage Report in Richmond Hill, York, Ontario

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Telus offers phone, internet and television services, as well as mobile phone and mobile internet service through Telus Mobility. Telus internet service uses DSL technology. Telus TV relies on satellite or internet television (IPTV). Telus' mobile phone network supports CMS, HSPA and LTE.

Full Outage Map

Problems in the last 24 hours in Richmond Hill, Ontario

The chart below shows the number of Telus reports we have received in the last 24 hours from users in Richmond Hill, Ontario and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

At the moment, we haven't detected any problems at Telus. Are you experiencing issues or an outage? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by Telus users through our website.

  • 48% Internet (48%)
  • 23% Phone (23%)
  • 12% Wi-fi (12%)
  • 7% TV (7%)
  • 5% E-mail (5%)
  • 4% Total Blackout (4%)

Live Outage Map Near Richmond Hill, Ontario

The most recent Telus outage reports came from the following cities: Toronto, Purpleville, and North York.

CityProblem TypeReport Time
Toronto Internet 1 day ago
Toronto Internet 7 days ago
Toronto Internet 11 days ago
Toronto Phone 11 days ago
Toronto Internet 16 days ago
Toronto Total Blackout 18 days ago

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Telus Issues Reports Near Richmond Hill, Ontario

Latest outage, problems and issue reports in Richmond Hill and nearby locations:

  • ryanali23
    Ryan Ali (@ryanali23) reported from Toronto, Ontario

    @TELUS @TELUSBusiness your customer service agents have become an absolute joke. Putting me on hold without notice, singing on the call, trying to prolong the call for no reason. Do better.

  • nabil01717
    Nabil Khandaker ๐Ÿ‡ง๐Ÿ‡ฉ๐Ÿ‡จ๐Ÿ‡ฆ (@nabil01717) reported from Toronto, Ontario

    Just spoke with @TELUS customer service. They mentioned that they will issue a refund after a month. Can you imagine them being so irresponsible while breaching their pre-authorized contract and then let customers wait for such a long time! Criminal practices.

  • WTIBull
    WTIRealist (@WTIBull) reported from Toronto, Ontario

    @Mackslann @TELUSsupport @TELUS Darren Entwisle too busy buying his wife another Hermes Birkin in Palm Springs to give a ****.

  • AlsoKnownAs_AA
    Algis Akstinas (@AlsoKnownAs_AA) reported from Toronto, Ontario

    @Mark_Goldberg @TELUS Question: How many of TELUS+Bell shared network cell towers are fiber connected? 96%? More?

  • shapsy01
    Vanessa ๐Ÿ‡บ๐Ÿ‡ฆ (@shapsy01) reported from Toronto, Ontario

    Looks like itโ€™s time to move on from @TELUS their customer service is way below par my goodness

  • WaxEBuildup
    Todger Strunk (@WaxEBuildup) reported from Toronto, Ontario

    We're at that point on a Friday night where you've been on hold with @TELUS for just under 2 hours + you have been worried for awhile now that they've shut down for the weekend and yet continue to repeat the "all of our operators are helping other customers..." message regardless

  • peterdimov
    Peter Dimov (@peterdimov) reported from Toronto, Ontario

    @CTVNews Bell Canada, Rogers Communications Inc., Telus Corp. and Shaw Communications Inc. have all announced customers will not be charged to help connect with loved ones in the embattled region

  • TheDanLevy
    Dan Levy (@TheDanLevy) reported from Toronto, Ontario

    @The_IT_Nerd I donโ€™t see why it would be so difficult. Maybe I need to research eSIMs tho but to my understanding itโ€™s basically the same process as what Bell & Telus had with their CDMA network phones back in the day. It has a serial number (not just IMEI) you register with network

  • Miss_Angel_Baby
    Starbucks Bae (@Miss_Angel_Baby) reported from Toronto, Ontario

    Not @TELUS Refusing To Help Me With An Upgrade On My Plan...

  • nonaammees
    nonaammees (@nonaammees) reported from Toronto, Ontario

    @TELUS I've been waiting 4 hours now for a text message to port my phone now I'm in linbo between both phones and support is closed.. what kind of nonsense is this? @TELUSsupport

  • TheSlowBurn
    CERB Gotti (@TheSlowBurn) reported from Toronto, Ontario

    How would anyone know if there was a Telus outage?

  • Innanenights
    Shane (@Innanenights) reported from Toronto, Ontario

    Still having a horrid time with my data services. My connection times out, or takes forever to load. Same with other Telus customers around me. Whatโ€™s happening @TELUSsupport ?

  • WaxEBuildup
    Todger Strunk (@WaxEBuildup) reported from Toronto, Ontario

    ZOMG I have cell phone service again. I may have waited on hold for 2 hours, but the woman who attended to my account was ******* amazing and she clearly should be running the company, not just answering inbound customer service. @TELUS, can you please promote the helpful woman?

  • StephenPunwasi
    Stephen Punwasi ๐ŸŒ‹ ๐Ÿš€ (@StephenPunwasi) reported from Toronto, Ontario

    @robnicholsontor Classification is an oligopoly at a high level, but the pressures are monopolistic when they can fail and take out the whole banking system. Bell and Telus were fine, but just a Rogers failure was able to grind the country to a halt.

  • TanashaNality
    miss mamas (@TanashaNality) reported from Toronto, Ontario

    I pay my iPhone messenger app dussssst. Those notifications are teewww alarming and plentiful. Every day 100 unread messages but itโ€™s just pure access codes, Telus offers and people Iโ€™ve let down. WhatsApp is the life for me

  • brxvnd
    Brit Alexandria ๐ŸŒท (@brxvnd) reported from Toronto, Ontario

    Worst ๐Ÿ‘๐Ÿผ customer ๐Ÿ‘๐Ÿผ service ๐Ÿ‘๐Ÿผ EVER ๐Ÿ‘๐Ÿผ @TELUS #TelusTakesTheCake smh!

  • TheLifeOfNadia
    Nadia (@TheLifeOfNadia) reported from Toronto, Ontario

    @ImransLegalMind @TELUS Itโ€™s working for me now. Was a 5 minute gap of no service and I spazzed. Haha

  • lilithebowman
    Lilithe ๐Ÿฐ ๐Ÿ’‰๐Ÿ’‰๐Ÿ’‰๐Ÿค’ (๐“ข๐“ธ๐“ฏ๐“ฝ๐“ท๐“ฎ๐“ผ๐“ผ Guaranteed) (@lilithebowman) reported from Toronto, Ontario

    I didn't take a picture, as I was in the weird Telus health website at the time & didn't want to crash it. Saw a tiny black mouse just come right up to me on the sidewalk. I stopped there and talked to my endo. It lies down and closes its eyes. ToT I think it ate poison/sumn.

  • RyanCartiers
    RyanCartier (@RyanCartiers) reported from Toronto, Ontario

    @TELUS Why does a call to @telusmobility require specifying mobil a 2nd time? Please correct redundancy, problem identified & feedback given to #customerservice over a year ago. Listening to frontline employees pays dividends in business.

  • fuckdemmkids
    Ed ๐Ÿƒ (@fuckdemmkids) reported from Toronto, Ontario

    PSA: Stupid Telus employee messed up my number port so my personal number is out of order until noon tomorrow

Telus Issues Reports

Latest outage, problems and issue reports in social media:

  • Harley_murdoch2
    Harley Murdoch (@Harley_murdoch2) reported

    Worst performing large cap stocks in today's early trading Live Nation $LYV Confluent $CFLT Peloton $PTON Tesla $TSLA Toast $TOST GlobalFoundries $GFS LightSpeed $LSPD GoodRx $GDRX Merck $MRK Paylocity $PCTY Dominion $D Crown Castle $CCI Zoom $ZM Telus $TIXT $PTC $CCAC $FRSH

  • ElizabethEdgett
    Elizabeth Edgett โ˜‚๏ธ๐Ÿงข๐ŸŒŠ๐Ÿ˜ท๐Ÿ˜ท๐ŸŒŠ๐Ÿš€๐Ÿงข๐Ÿ’ฐ (@ElizabethEdgett) reported

    @Telus @TELUSsupport #Telus Telus says they don't support the latest version of Firefox. Instead, they recommend an old, unsupported browser, Explorer 11. WHAT!?

  • ElizabethEdgett
    Elizabeth Edgett โ˜‚๏ธ๐Ÿงข๐ŸŒŠ๐Ÿ˜ท๐Ÿ˜ท๐ŸŒŠ๐Ÿš€๐Ÿงข๐Ÿ’ฐ (@ElizabethEdgett) reported

    @Telus @TELUSsupport #Telus So, since our house is more up to date than Telus (we use the latest Firefox), we can't update our damn credit card expiry date.

  • m_chackemann
    M-C Hackemann (@m_chackemann) reported

    @NapsAndSarcasm Telus isn't any better...cheaper but even w/ the latest & greatest it still freezes, pixelates (esp on 4K channels) and I get the issue screen a lot. And always during sports ๐Ÿ˜ค

  • DianeFMacLean1
    Older and Pfizer โ˜ฎ๏ธ๐Ÿ’œโ˜•๏ธ๐Ÿ˜Ž๐Ÿ˜ท๐Ÿ‡จ๐Ÿ‡ฆ (@DianeFMacLean1) reported

    @lumin8 Telus Optik is good, Iโ€™ve had it for a few years now, good service delivery

  • ElizabethEdgett
    Elizabeth Edgett โ˜‚๏ธ๐Ÿงข๐ŸŒŠ๐Ÿ˜ท๐Ÿ˜ท๐ŸŒŠ๐Ÿš€๐Ÿงข๐Ÿ’ฐ (@ElizabethEdgett) reported

    @Telus @TELUSsupport #Telus Telus says they don't support the latest version of Firefox.

  • auuuustinb
    ausssssssstin (@auuuustinb) reported

    Between Telus, TD and Uber support i'm ready to shoot someone.

  • ElizabethEdgett
    Elizabeth Edgett โ˜‚๏ธ๐Ÿงข๐ŸŒŠ๐Ÿ˜ท๐Ÿ˜ท๐ŸŒŠ๐Ÿš€๐Ÿงข๐Ÿ’ฐ (@ElizabethEdgett) reported

    @Telus @TELUSsupport #Telus #Canada Telus! Telus! Telus! Wherefore art thou, Telus? I'm just trying to get some customer service here.

  • Prashan42728507
    Quick-it-help (@Prashan42728507) reported

    Do you need Telus TV and internet troubleshooting? Telus TV and the internet make up the core of your personal and professional life. When something goes wrong with the TV and internet, the issues can be so vast that you donโ€™t even know where to begin solving the problem.

  • NoxTuk
    NoxTuk (@NoxTuk) reported

    @aikoyuzuhara @TELUS lmao, that sucks