Telus Outage Report in Richmond Hill, York, Ontario
No problems detected
If you are having issues, please submit a report below.
Telus offers phone, internet and television services, as well as mobile phone and mobile internet service through Telus Mobility. Telus internet service uses DSL technology. Telus TV relies on satellite or internet television (IPTV). Telus' mobile phone network supports CMS, HSPA and LTE.
Full Outage Map
E-mailProblems in the last 24 hours in Richmond Hill, Ontario
The chart below shows the number of Telus reports we have received in the last 24 hours from users in Richmond Hill and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Telus. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Telus users through our website.
-
Internet (58%)
-
Phone (17%)
-
Wi-fi (11%)
-
TV (6%)
-
Total Blackout (4%)
-
E-mail (3%)
Live Outage Map Near Richmond Hill, York, Ontario
The most recent Telus outage reports came from the following cities: North York, Toronto, Woodbridge, York, Markham, Scarborough and Concord.
| City | Problem Type | Report Time |
|---|---|---|
 North York |
Phone | |
| Toronto |
Phone | |
| Toronto |
Internet | |
| Toronto |
Phone | |
| North York |
Wi-fi | |
| Woodbridge |
Phone |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Telus Issues Reports Near Richmond Hill, Ontario
Latest outage, problems and issue reports in Richmond Hill and nearby locations:
-
Shane
(@Innanenights) reported
from
Toronto, Ontario
Still having a horrid time with my data services. My connection times out, or takes forever to load. Same with other Telus customers around me. What’s happening @TELUSsupport ?
-
Nadia
(@TheLifeOfNadia) reported
from
Toronto, Ontario
@ImransLegalMind @TELUS It’s working for me now. Was a 5 minute gap of no service and I spazzed. Haha
-
Ryan Ali
(@ryanali23) reported
from
Toronto, Ontario
@TELUS @TELUSBusiness your customer service agents have become an absolute joke. Putting me on hold without notice, singing on the call, trying to prolong the call for no reason. Do better.
-
miss mamas
(@TanashaNality) reported
from
Toronto, Ontario
I pay my iPhone messenger app dussssst. Those notifications are teewww alarming and plentiful. Every day 100 unread messages but it’s just pure access codes, Telus offers and people I’ve let down. WhatsApp is the life for me
-
Brit Alexandria 🌷
(@brxvnd) reported
from
Toronto, Ontario
Worst 👏🏼 customer 👏🏼 service 👏🏼 EVER 👏🏼 @TELUS #TelusTakesTheCake smh!
-
Algis Akstinas
(@AlsoKnownAs_AA) reported
from
Toronto, Ontario
@Mark_Goldberg @TELUS Question: How many of TELUS+Bell shared network cell towers are fiber connected? 96%? More?
-
Da Man From Manila
(@BanaagAlex) reported
from
King, Ontario
What's up Telus ? Gotta cell phone outage ! Got a panic attack ! I could'nt make a call or text and no internet. I'll stop watching sci-f/ alien movies for a while.
-
Lilithe 🐰 💉💉💉🤒 (𝓢𝓸𝓯𝓽𝓷𝓮𝓼𝓼 Guaranteed)
(@lilithebowman) reported
from
Toronto, Ontario
I didn't take a picture, as I was in the weird Telus health website at the time & didn't want to crash it. Saw a tiny black mouse just come right up to me on the sidewalk. I stopped there and talked to my endo. It lies down and closes its eyes. ToT I think it ate poison/sumn.
-
bitter ness
(@StregaNessa) reported
from
Toronto, Ontario
If anyone tried to text me today, Telus was down and I didn't notice 🥲
-
RyanCartier
(@RyanCartiers) reported
from
Toronto, Ontario
@TELUS Why does a call to @telusmobility require specifying mobil a 2nd time? Please correct redundancy, problem identified & feedback given to #customerservice over a year ago. Listening to frontline employees pays dividends in business.
-
Ryan Baldwin
(@bakerofbytes) reported
from
Toronto, Ontario
After updating to iOS 15.X my iPhone can barely use LTE. It takes several minutes to load a web page, if it loads at all. Im on iOS 15.1 on the @TELUS network. Anybody else experience this? It’s been like this for a week and no solution seems to work.
-
Starbucks Bae
(@Miss_Angel_Baby) reported
from
Toronto, Ontario
Not @TELUS Refusing To Help Me With An Upgrade On My Plan...
-
Andrea Gimblett
(@andreaLG) reported
from
Toronto, Ontario
@AnthonyFarnell Telus has a service that blocks those calls. You can create an approved list but anyone else has to enter a code.
-
DjMalik
(@DjMalik8013) reported
from
Toronto, Ontario
@TELUS @TELUSsupport why is there no service in Toronto ON? Outages are unacceptable considering the premium you charge for your services.
-
nonaammees
(@nonaammees) reported
from
Toronto, Ontario
@TELUS I've been waiting 4 hours now for a text message to port my phone now I'm in linbo between both phones and support is closed.. what kind of nonsense is this? @TELUSsupport
-
Ed 🍃
(@fuckdemmkids) reported
from
Toronto, Ontario
PSA: Stupid Telus employee messed up my number port so my personal number is out of order until noon tomorrow
-
CERB Gotti
(@TheSlowBurn) reported
from
Toronto, Ontario
How would anyone know if there was a Telus outage?
-
George
(@GeorgeStroe3) reported
from
Toronto, Ontario
@TTChelps I see, did not know, apologies. I am on Telus. Will do that, connect to the wifi. Did not know where to get off and was using google maps to guide me. But of course you need wifi for that. Fortunately the trains come out from the tunnel after Bloor and I had signal again
-
Peter Dimov
(@peterdimov) reported
from
Toronto, Ontario
@CTVNews Bell Canada, Rogers Communications Inc., Telus Corp. and Shaw Communications Inc. have all announced customers will not be charged to help connect with loved ones in the embattled region
-
Stephen Punwasi 🌋 🚀
(@StephenPunwasi) reported
from
Toronto, Ontario
@robnicholsontor Classification is an oligopoly at a high level, but the pressures are monopolistic when they can fail and take out the whole banking system. Bell and Telus were fine, but just a Rogers failure was able to grind the country to a halt.
Telus Issues Reports
Latest outage, problems and issue reports in social media:
-
Phil Maloney
(@mapleandmarula) reported
@TELUSsupport I'm sure you know this, but it's impossible to find any help on your webpage. All I want to do is buy 2 cell phones, and I want to see if there's a discount because I use Telus for internet. But wow...gong show.
-
🍒 Pastel Cherry 🏳️⚧️
(@Pastel_Cherry24) reported
someone make this make sense my internet is telus, but it runs off of the telus service towers, so it has a service bar on the router when the router had 3 bars a few weeks ago, i had 1100 ping on fortnite constantly my mom moved it back to where it was before
-
30 minutes or its free ralliart
(@3Ralliart) reported
@Trainwreckstv Telus is the only one in Canada that’s gonna give you a fighting chance for upload speed. But unless you can get the fiber package it’s all garbage
-
Herbert A Walsh
(@HerbertAWalsh) reported
..to tiny mobile who has sent me a telus card when i simply asked do not lock me to rogers as i want nothing to do with their letting my line be hacked which makes it dangerous for so many..pigs chortling dont let him make a call as we will all fall down..canada is dying.
-
Anya
(@arkanamagi_writ) reported
i have a dr appt by phone today and TELUS phone service has been dead for hours on my end.....hhhhh nothing ive done for troubleshooting like rebooting or resetting settings has worked
-
Breanna Simmons
(@athabaskan93) reported
He was very unapologetic. And extremely rude. Telus use to have great customer service, especially for loyal business customers. Over the past few years, it has declined incredibly. I’m severely disappointed in my @TELUSBusiness experience.
-
Colin, scholar in residence since Mar 17/20
(@colinmadland) reported
@_valeriei We just use the Telus wifi extenders (we didn't have to buy them). We have 3 floors and have struggled in the past. I think our problem might be more that my device is recognizing 21 wifi networks right now, so lots of interference in a townhouse. We just got upgraded to fibre
-
Bob Kusch
(@bkusch11) reported
Need to vent. Am so tired of @TELUS and their poor customer service and reliability of tv and internet. Just spent another hour and a quarter on the line when promised I wouldn't be. Other providers are starting to look very good if things can be made to be reliable.
-
Cee Dee
(@fallbakx) reported
@nickyraindrops @TELUSsupport Been on hold with telus a good while. They said no outage reports received but G Isle businesses have def been submitting them
-
Albertan Beech 🇨🇦
(@CharJackson82) reported
@YouarewhatyouK Telus has terrible customer service so that people are just like **** it I’ll just pay the Bill, instead of waiting on hold. Bastards.