Telus Outage Report in Richmond Hill, York, Ontario
No problems detected
If you are having issues, please submit a report below.
Telus offers phone, internet and television services, as well as mobile phone and mobile internet service through Telus Mobility. Telus internet service uses DSL technology. Telus TV relies on satellite or internet television (IPTV). Telus' mobile phone network supports CMS, HSPA and LTE.
Full Outage Map
E-mailProblems in the last 24 hours in Richmond Hill, Ontario
The chart below shows the number of Telus reports we have received in the last 24 hours from users in Richmond Hill and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Telus. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Telus users through our website.
-
Internet (57%)
-
Phone (18%)
-
Wi-fi (11%)
-
TV (7%)
-
Total Blackout (4%)
-
E-mail (3%)
Live Outage Map Near Richmond Hill, York, Ontario
The most recent Telus outage reports came from the following cities: Toronto, York, Markham, North York, Scarborough, Concord and Maple.
| City | Problem Type | Report Time |
|---|---|---|
 Toronto |
Internet | |
| York |
Internet | |
| Toronto |
Phone | |
| Toronto |
Phone | |
| Toronto |
Internet | |
| Markham |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Telus Issues Reports Near Richmond Hill, Ontario
Latest outage, problems and issue reports in Richmond Hill and nearby locations:
-
Stephen Punwasi 📉🎄🎅🏼🐈
(@StephenPunwasi) reported
from
Toronto, Ontario
@DrMattHenschke @AvaEmr Any way to make them interoperable so your service can receive Telus’ offering without much overhead?
-
Shane
(@Innanenights) reported
from
Toronto, Ontario
Still having a horrid time with my data services. My connection times out, or takes forever to load. Same with other Telus customers around me. What’s happening @TELUSsupport ?
-
WTIRealist
(@WTIBull) reported
from
Toronto, Ontario
@Mackslann @TELUSsupport @TELUS Darren Entwisle too busy buying his wife another Hermes Birkin in Palm Springs to give a ****.
-
Starbucks Bae
(@Miss_Angel_Baby) reported
from
Toronto, Ontario
Not @TELUS Refusing To Help Me With An Upgrade On My Plan...
-
Nabil Khandaker 🇧🇩🇨🇦
(@nabil01717) reported
from
Toronto, Ontario
Just spoke with @TELUS customer service. They mentioned that they will issue a refund after a month. Can you imagine them being so irresponsible while breaching their pre-authorized contract and then let customers wait for such a long time! Criminal practices.
-
Stephen Punwasi 🌋 🚀
(@StephenPunwasi) reported
from
Toronto, Ontario
@robnicholsontor Classification is an oligopoly at a high level, but the pressures are monopolistic when they can fail and take out the whole banking system. Bell and Telus were fine, but just a Rogers failure was able to grind the country to a halt.
-
nonaammees
(@nonaammees) reported
from
Toronto, Ontario
@TELUS I've been waiting 4 hours now for a text message to port my phone now I'm in linbo between both phones and support is closed.. what kind of nonsense is this? @TELUSsupport
-
CERB Gotti
(@TheSlowBurn) reported
from
Toronto, Ontario
How would anyone know if there was a Telus outage?
-
Todger Strunk
(@WaxEBuildup) reported
from
Toronto, Ontario
ZOMG I have cell phone service again. I may have waited on hold for 2 hours, but the woman who attended to my account was ******* amazing and she clearly should be running the company, not just answering inbound customer service. @TELUS, can you please promote the helpful woman?
-
Nabil Khandaker 🇧🇩🇨🇦
(@nabil01717) reported
from
Toronto, Ontario
Just spoke with my bank. Seems like a lot of people have already reported similar issues. I am wondering how many people are impacted and how much extra money @TELUS took without authorization. Submitted a dispute with my bank.
-
James Harbeck, still here
(@sesquiotic) reported
from
Toronto, Ontario
Fun day. I find out that @chaptersindigo hasn’t delivered an e-gift card I paid for and they said they had sent, but just as I’m trying to contact customer service my @Bell home service abruptly craps out. (I’m using my Telus mobile phone to tweet.)
-
Todger Strunk
(@WaxEBuildup) reported
from
Toronto, Ontario
We're at that point on a Friday night where you've been on hold with @TELUS for just under 2 hours + you have been worried for awhile now that they've shut down for the weekend and yet continue to repeat the "all of our operators are helping other customers..." message regardless
-
Algis Akstinas
(@AlsoKnownAs_AA) reported
from
Toronto, Ontario
@Mark_Goldberg @TELUS Question: How many of TELUS+Bell shared network cell towers are fiber connected? 96%? More?
-
Peter Dimov
(@peterdimov) reported
from
Toronto, Ontario
@CTVNews Bell Canada, Rogers Communications Inc., Telus Corp. and Shaw Communications Inc. have all announced customers will not be charged to help connect with loved ones in the embattled region
-
Dan Levy
(@TheDanLevy) reported
from
Toronto, Ontario
@The_IT_Nerd I don’t see why it would be so difficult. Maybe I need to research eSIMs tho but to my understanding it’s basically the same process as what Bell & Telus had with their CDMA network phones back in the day. It has a serial number (not just IMEI) you register with network
-
Lilithe 🐰 💉💉💉🤒 (𝓢𝓸𝓯𝓽𝓷𝓮𝓼𝓼 Guaranteed)
(@lilithebowman) reported
from
Toronto, Ontario
I didn't take a picture, as I was in the weird Telus health website at the time & didn't want to crash it. Saw a tiny black mouse just come right up to me on the sidewalk. I stopped there and talked to my endo. It lies down and closes its eyes. ToT I think it ate poison/sumn.
-
Nadia
(@TheLifeOfNadia) reported
from
Toronto, Ontario
@ImransLegalMind @TELUS It’s working for me now. Was a 5 minute gap of no service and I spazzed. Haha
-
RyanCartier
(@RyanCartiers) reported
from
Toronto, Ontario
@TELUS Why does a call to @telusmobility require specifying mobil a 2nd time? Please correct redundancy, problem identified & feedback given to #customerservice over a year ago. Listening to frontline employees pays dividends in business.
-
Vanessa 🇺🇦
(@shapsy01) reported
from
Toronto, Ontario
Looks like it’s time to move on from @TELUS their customer service is way below par my goodness
-
Brit Alexandria 🌷
(@brxvnd) reported
from
Toronto, Ontario
Worst 👏🏼 customer 👏🏼 service 👏🏼 EVER 👏🏼 @TELUS #TelusTakesTheCake smh!
Telus Issues Reports
Latest outage, problems and issue reports in social media:
-
Sheldon Boulet
(@BouletSheldon) reported
@TELUSsupport It's real great that telus has deemed it acceptable for me to have constantly disconnecting service where I live. What happens if I need emergency services like fire or ambulance?
-
C
(@NoMohr) reported
Waited on phone for 45 min with @TELUS, transferred 4 times when I said I wanted to cancel my TV service and still wasn’t able to do what I wanted to do. Nothing like trying to wait you out, I’m still gonna cancel one way or another!! #stopdodgingme!!
-
Anna Robinson
(@annallea_) reported
Maybe @ShawDirect could develop an internet service to cater to remote communities so we have more options than just Telus 🙄.
-
Mako 🐳✨ @ XENOBLADE 3!!!
(@makieruu) reported
@steve_sy_chan Gotcha, sounds good. Surprisingly about 2 hours ago I logged back on to find my ping basically back to normal, in the 80-90 range it had been previously. Crossing my fingers it stays that way! A few friends called into Telus so perhaps they found a fix. Thanks for the help
-
Central Health
(@CentralHealthNL) reported
There are currently issues with some cell phone service impacting the Central region. Anyone trying to reach our facilities should use a landline or a network other than Telus or Koodo. In the event of an emergency, please call 911 or present at the nearest emergency dept.
-
Matt W
(@mwilliams151) reported
@downdetectorca @TELUSBusiness this kind of situation is getting way to old. Worst business decision we made switching to TELUS Business Connect. Hard to keep our business connected when our phones are down across Western Canada.
-
foamy suds
(@foamy999) reported
@ed_snow33 @BungieHelp there seems to be some issues with telus in western canada connecting to destiny 2, mines up and working now so its probably just some weird thing going on with telus.
-
Matt Roberts
(@MattRobertz) reported
Bell, Rogers and Telus took more than $240 million in pandemic support while handing out $5.5 billion to shareholders. Did they get an email for repayment ? #CERB #cdnpoli
-
Bertrand Thibodeau
(@berthibodeau) reported
@VirginPlus I left your because you lied to me in your emails. You promised me things and never delivered (against Quebec laws btw). But it's okay, I went back to @TELUS and they gave me almost 10x the data for practically that price... I made the right choice leaving you.
-
Insertnamehere
(@youmeandtea) reported
@cjathunder Plan A thru F failed. Plan G phone, waited for 40 min - chatting with my neighbor outside went thru all the things I tried she suggested 1 thing I didn’t try, tried it — worked!! Took myself off hold. Everyone becomes their own telus repair people poor service.Thanks for asking!