Telus

Telus Outage Report in Richmond Hill, York, Ontario

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Telus offers phone, internet and television services, as well as mobile phone and mobile internet service through Telus Mobility. Telus internet service uses DSL technology. Telus TV relies on satellite or internet television (IPTV). Telus' mobile phone network supports CMS, HSPA and LTE.

Problems in the last 24 hours in Richmond Hill, Ontario

The chart below shows the number of Telus reports we have received in the last 24 hours from users in Richmond Hill and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Telus Outage Chart in Richmond Hill, York, Ontario 07/22/2024 23:15

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Most Reported Problems

The following are the most recent problems reported by Telus users through our website.

  1. Internet (54%)

    Internet (54%)

  2. Phone (20%)

    Phone (20%)

  3. Wi-fi (10%)

    Wi-fi (10%)

  4. TV (8%)

    TV (8%)

  5. Total Blackout (5%)

    Total Blackout (5%)

  6. E-mail (3%)

    E-mail (3%)

Live Outage Map Near Richmond Hill, York, Ontario

The most recent Telus outage reports came from the following cities: Toronto, Markham, North York, Scarborough, Richmond Hill and Stouffville.

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City Problem Type Report Time
CanadaToronto Total Blackout
CanadaToronto Phone
CanadaToronto Wi-fi
CanadaToronto Internet
CanadaToronto Phone
CanadaToronto Internet

Community Discussion

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Telus Issues Reports Near Richmond Hill, Ontario

Latest outage, problems and issue reports in Richmond Hill and nearby locations:

  • Hunnie2B HotPeppa (@Hunnie2B) reported from Toronto, Ontario

    Explain to me how does a PHONE COMPANY get their wires crossed for days now and still cannot resolve their problem. Press 5 for CS only to be told sorry you've reached Credit Operations. @TELUS I'm coming back!!!

  • nabil01717 Nabil Khandaker 🇧🇩🇨🇦 (@nabil01717) reported from Toronto, Ontario

    Just spoke with my bank. Seems like a lot of people have already reported similar issues. I am wondering how many people are impacted and how much extra money @TELUS took without authorization. Submitted a dispute with my bank.

  • sarkisTO Sarkis 🇦🇲•🇨🇦 (@sarkisTO) reported from Toronto, Ontario

    My service with @TELUS has gotten so bad that I can’t even contact @TELUSsupport to let them know because my phone line keeps dropping. No I don’t live in Pickle Lake, I live in Toronto…

  • KellyPMHarris Kelly Harris (@KellyPMHarris) reported from Toronto, Ontario

    Why is @TELUSsupport @TELUS the most godawful company in the world to deal with?!?!?! … they could learn customer service from @AirCanada

  • Elise_ekd Elise Davis (she/her) 🇨🇦 (@Elise_ekd) reported from Toronto, Ontario

    @Noellenarwhal @fordnation @SylviaJonesMPP Tonight I contacted Telus private telemedicine. I’ve been a member since they started. 7+ years ago. There was a 2 to 3 hour wait. Normal wait time has never been more than 30 minutes. This is the goal, for private healthcare to proliferate.

  • wellwithmelo WellWithMelo (@wellwithmelo) reported from Toronto, Ontario

    @TELUSsupport please explain how it takes 2 weeks to email a return label for a return that should’ve happened over a month ago? No responses via email. 2 hours on customer service and no refund issued. @CRTCeng can you help here? I think I’ve been scammed by #telus

  • sarkisTO Sarkis 🇦🇲•🇨🇦 (@sarkisTO) reported from Toronto, Ontario

    UPDATE: @TELUS’s, @TELUSsupport page is just as bad as their phone service — not a single ‘connection’

  • shapsy01 Vanessa 🇺🇦 (@shapsy01) reported from Toronto, Ontario

    Looks like it’s time to move on from @TELUS their customer service is way below par my goodness

  • sesquiotic James Harbeck, still here (@sesquiotic) reported from Toronto, Ontario

    Fun day. I find out that @chaptersindigo hasn’t delivered an e-gift card I paid for and they said they had sent, but just as I’m trying to contact customer service my @Bell home service abruptly craps out. (I’m using my Telus mobile phone to tweet.)

  • WTIBull WTIRealist (@WTIBull) reported from Toronto, Ontario

    @Mackslann @TELUSsupport @TELUS Darren Entwisle too busy buying his wife another Hermes Birkin in Palm Springs to give a ****.

  • WaxEBuildup Todger Strunk (@WaxEBuildup) reported from Toronto, Ontario

    We're at that point on a Friday night where you've been on hold with @TELUS for just under 2 hours + you have been worried for awhile now that they've shut down for the weekend and yet continue to repeat the "all of our operators are helping other customers..." message regardless

  • StephenPunwasi Stephen Punwasi 📉🎄🎅🏼🐈 (@StephenPunwasi) reported from Toronto, Ontario

    @DrMattHenschke @AvaEmr Any way to make them interoperable so your service can receive Telus’ offering without much overhead?

  • jim_thepatriot Jim "The Canadian Patriot" (@jim_thepatriot) reported from Toronto, Ontario

    Is data safe with Big Tech Consulting firms owned by Indian Moguls or Canadian Companies outsourcing their Tech support in India like Telus and Bell? This is a national security problem. #cybersecurity

  • TheDanLevy Dan Levy (@TheDanLevy) reported from Toronto, Ontario

    @The_IT_Nerd I don’t see why it would be so difficult. Maybe I need to research eSIMs tho but to my understanding it’s basically the same process as what Bell & Telus had with their CDMA network phones back in the day. It has a serial number (not just IMEI) you register with network

  • sen127 Modern Pundit (@sen127) reported from Toronto, Ontario

    If you want to have the worse telecom experience go with @Rogers. They have all this network outages and connection issues and still if you keep it they don’t appreciate the business. Customer service/sales are rude. Better cancel instead of calling them. Go with @Bell or @TELUS

  • JoePizzoferrato Joe Pizzoferrato (@JoePizzoferrato) reported from Toronto, Ontario

    @TELUS I placed an online order for a small business mobility plan 5 days ago and I am now trying to get status(via web and phone chat) and it is so frustrating as agents keep transferring me to different departments. Even though I have a confirmation of my order no one can help!

  • nabil01717 Nabil Khandaker 🇧🇩🇨🇦 (@nabil01717) reported from Toronto, Ontario

    Just spoke with @TELUS customer service. They mentioned that they will issue a refund after a month. Can you imagine them being so irresponsible while breaching their pre-authorized contract and then let customers wait for such a long time! Criminal practices.

  • jim_thepatriot Jim "The Canadian Patriot" (@jim_thepatriot) reported from Toronto, Ontario

    @1stJohnDagenais @BrianeveraertP1 Telecommunications services like Bell and Telus. Bank like TD outsourcing IT support is problematic for protecting Personal Information and electronic Data

  • shaghayegh755 Sherry Rezaie, MD (@shaghayegh755) reported from Toronto, Ontario

    @TELUS I have been trying to get a hold of someone in your sales team by multiple emails and phone for the past 5 days for a time sensitive PS suite EMR matter and no one responded yet !! This is truly a terrible service 👎

  • WaxEBuildup Todger Strunk (@WaxEBuildup) reported from Toronto, Ontario

    ZOMG I have cell phone service again. I may have waited on hold for 2 hours, but the woman who attended to my account was ******* amazing and she clearly should be running the company, not just answering inbound customer service. @TELUS, can you please promote the helpful woman?

Telus Issues Reports

Latest outage, problems and issue reports in social media:

  • bharish94 Harish (@bharish94) reported

    @TELUSsupport @TELUS Hi, I got charged $1000 for pausing my account for a few months(charged till 2051 due to a system glitch) and it took 5 months to refund that amount. Now I'm moving out of service area and after 10hrs of hold,I hear that I'm being charged $121 more! Pls help

  • YEGsociallady CW (@YEGsociallady) reported

    @TELUS what is happening with cell service in Edmonton!? It’s been MONTHS I can’t have a conversation with being disconnected at least once! #excuses

  • SenorT Ty (@SenorT) reported

    @TELUS @TELUSsupport hey me again. Still not sending texts. Dont think you fixed, I just haven't had time to remind you I'm an unhappy miserable custy. Your bs service make everyday of mine gell. Everyday. Over simple texts not sending. We aren't done #trash #ElonMusk #metoo

  • Jay_RL_ Jay (@Jay_RL_) reported

    @MamaSpoods @TELUS I'd have hung up after 40 if the issue was very serious, 10 if i didnt really care

  • BlindVaper Blind Vaper (@BlindVaper) reported

    @lesterbenz IF your area has fiber, Telus all the way. Shaw isn't bad, but Telus gives you the same speed for upload and download.

  • swordgeek Colin B. (@swordgeek) reported

    @GailVazOxlade If it's a small merchant at a craft fair (comic show, etc.), then I'm good with it. But companies like Telus? Telus can politely go **** themselves, and their $17 BILLION in revenue. Look at that number again. $17,260,000,000. How long will it take us to make that much?

  • RCBryce Rob Bryce (@RCBryce) reported

    @TELUSsupport @TELUS holy crap fix the call in support wait times, waited for 40 mins last night to be hung up on. Today waiting another 40. Ridiculous

  • schubejohn John Schubarth (@schubejohn) reported

    @telus please fix CBC tv feed... audio has been broken for weeks now and no one cares. Why am I paying for broken tv?

  • a_m_s_ns AMS - T!m Houston is Killing Nova Scotians (@a_m_s_ns) reported

    .@Bell_Aliant You said you were giving 50 GB to "select" customers. I paid a hell of a lot more than I would like to pay for service I didn't even receive! So, why am I not a "select" customer?? I left Telus for YOU... and I regret it more each day. Your service is terrible!

  • oriel_ca Oriel (@oriel_ca) reported

    A big ‘**** you’ to the @CRTCeng for allowing credit card processing fees to be transferred to customers. @TELUS is making millions in profit in this telecom monopoly Canadian market. Thanks for accruing more cost for Canadians during these times.