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Telus

Telus outages and service status in Richmond Hill, Ontario

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Full Outage Map
  • Telus generated 0 outage signals in the last 24 hours around Richmond Hill, including 0 direct reports.
  • The most common problems reported in this area mention Internet and Wi-fi.
  • 50% Internet (50%)
  • 50% Wi-fi (50%)

Telus offers phone, internet and television services, as well as mobile phone and mobile internet service through Telus Mobility. Telus internet service uses DSL technology. Telus TV relies on satellite or internet television (IPTV). Telus' mobile phone network supports CMS, HSPA and LTE.

Problems in the last 24 hours in Richmond Hill, Ontario

The chart below shows the number of Telus reports we have received in the last 24 hours from users in Richmond Hill, Ontario and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

At the moment, we haven't detected any problems at Telus. Are you experiencing issues or an outage? Leave a message in the comments section!

Live Outage Map Near Richmond Hill, Ontario

The most recent Telus outage reports came from the following cities: Toronto, Markham, and York.

CityProblem TypeReport Time
Toronto Internet 7 days ago
Toronto Wi-fi 22 days ago
Markham Phone 1 month ago
Toronto Internet 1 month ago
Toronto Internet 1 month ago
York Phone 1 month ago

Community Discussion

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Telus Issues Reports Near Richmond Hill, Ontario

Latest outage, problems and issue reports in Richmond Hill and nearby locations:

  • nabil01717
    Nabil Khandaker πŸ‡§πŸ‡©πŸ‡¨πŸ‡¦ (@nabil01717) reported from Toronto, Ontario

    Just spoke with @TELUS customer service. They mentioned that they will issue a refund after a month. Can you imagine them being so irresponsible while breaching their pre-authorized contract and then let customers wait for such a long time! Criminal practices.

  • JonAreias
    Jon Areias (@JonAreias) reported from Richmond Hill, Ontario

    @TELUS horrible customer service experience! I just was speaking to Iris and was on the phone for one hour, all I want to do is extend my contract that expires in 2 Weeks! SHOULD NOT BE THAT DIFFICULT #telus

  • RebecaMacKinnon
    Spooky Beca (@RebecaMacKinnon) reported from Toronto, Ontario

    @TTChelps @DemandAccess hey @TELUSsupport @TELUS please consider finally letting your customers access phone network coverage in the TTC tunnels, if an emergency were to happen i would want to be able to contact family and us not having that option is sad and disappointing 😬

  • PepperMuzz
    RedPepper πŸ”œ@AC.πŸŒ»πŸΆπŸ’£ (@PepperMuzz) reported from Vaughan, Ontario

    It’s pretty bad when a major corporation like @TELUS @TELUSsupport can’t do anything for a long term Customer since 2008 - bring out a plan much less expensive then my current one and tells me I have to buy out my current contract in order to switch. Great loyalty TELUS.

  • taniagupta1307
    Tania gupta (@taniagupta1307) reported from Toronto, Ontario

    @koodo @TELUS is fooling people with hidden charges that you are able to see only once you check your bill and find it to be $200 $190 and when you contact customer care, they will say we understand but won't be able to provide u with clarification #koodo #TELUS #worstconnection

  • RjSabotaged_Me
    Demon Salvator πŸ˜ˆπŸ€·πŸΎβ€β™‚οΈ (@RjSabotaged_Me) reported from Toronto, Ontario

    Nah, this ain’t cool. My shit working like it’s a ******* LG Chocolate. Telus I’m bout to pull up.

  • jalaras
    Jose Alaras (@jalaras) reported from Markham, Ontario

    @itransstatus We are still having issues and we are not a Telus subscriber. Please check your system again. Our submissions are returning β€œr, Please try later...”

  • WaxEBuildup
    Todger Strunk (@WaxEBuildup) reported from Toronto, Ontario

    ZOMG I have cell phone service again. I may have waited on hold for 2 hours, but the woman who attended to my account was ******* amazing and she clearly should be running the company, not just answering inbound customer service. @TELUS, can you please promote the helpful woman?

  • BanaagAlex
    Da Man From Manila (@BanaagAlex) reported from King, Ontario

    What's up Telus ? Gotta cell phone outage ! Got a panic attack ! I could'nt make a call or text and no internet. I'll stop watching sci-f/ alien movies for a while.

  • LordGuthrie
    Shaun Guthrie πŸ‡¨πŸ‡¦ (@LordGuthrie) reported from Toronto, Ontario

    @chezz12 @SpotifyCanada @SpotifyCares Yup. I think falls into the same thing Shaw and TELUS do when they come out with promotions and you’re and existing customer

  • saraurowitz
    sara urowitz (@saraurowitz) reported from Aurora, Ontario

    @koodo @RogersHelps Jessica, a kind and polite customer service rep from @RogersHelps has set up an appointment for me with @Rogers to talk about moving my 3 numbers from @koodo @TELUS. @koodo you have some customer service catch up to do!

  • StephenPunwasi
    Stephen Punwasi πŸ“‰πŸŽ„πŸŽ…πŸΌπŸˆ (@StephenPunwasi) reported from Toronto, Ontario

    @DrMattHenschke @AvaEmr Any way to make them interoperable so your service can receive Telus’ offering without much overhead?

  • jim_thepatriot
    Jim "The Canadian Patriot" (@jim_thepatriot) reported from Toronto, Ontario

    Is data safe with Big Tech Consulting firms owned by Indian Moguls or Canadian Companies outsourcing their Tech support in India like Telus and Bell? This is a national security problem. #cybersecurity

  • Miss_Angel_Baby
    Starbucks Bae (@Miss_Angel_Baby) reported from Toronto, Ontario

    Not @TELUS Refusing To Help Me With An Upgrade On My Plan...

  • kiranjoyv
    Kiran Varughese (@kiranjoyv) reported from Vaughan, Ontario

    @YRP @AMBERAlertONT You spend millions of taxpayer dollars to set up any system to help the community. Not burden it. Its also clear there was no coordination with @TELUS, @Bell, @Rogers, etc when developing the system since same message is delivered different number of times for different providers

  • GeorgeStroe3
    George (@GeorgeStroe3) reported from Toronto, Ontario

    @TTChelps I see, did not know, apologies. I am on Telus. Will do that, connect to the wifi. Did not know where to get off and was using google maps to guide me. But of course you need wifi for that. Fortunately the trains come out from the tunnel after Bloor and I had signal again

  • brxvnd
    Brit Alexandria 🌷 (@brxvnd) reported from Toronto, Ontario

    Worst πŸ‘πŸΌ customer πŸ‘πŸΌ service πŸ‘πŸΌ EVER πŸ‘πŸΌ @TELUS #TelusTakesTheCake smh!

  • Mara__Raquel
    ❀︎ 𝓂𝒢𝓇𝒢 𝓁𝒾𝓂𝒢 ❀︎ (@Mara__Raquel) reported from Toronto, Ontario

    Every time I call @TELUS @TELUSsupport I always get 150% customer service. Heather was amazing this morning, she couldn’t fix the problem right away but found a solution and called me back right away. I want to thank you TELUS for 20 years of great customer service

  • queensantos1984
    πŸ–€Rachel SantosπŸ–€ (@queensantos1984) reported from Toronto, Ontario

    @TELUSsupport is there an issue because I can't receive texts from boyfriend who Is with Rogers. His best friend is with telus and they can text no problem. This is annoying.

  • shapsy01
    Vanessa πŸ‡ΊπŸ‡¦ (@shapsy01) reported from Toronto, Ontario

    Looks like it’s time to move on from @TELUS their customer service is way below par my goodness

Telus Issues Reports

Latest outage, problems and issue reports in social media:

  • 0zWording
    Mother Clucker ⛰️ (@0zWording) reported

    @Mel02999853Mel @krisster8 @TELUS For me, it was the technicians dying in customers driveways on service calls that I had never heard about my entire career until the πŸ’‰ Customers calling where’s my technician, GPS shows them on site, dead in their truck in the driveway one in Ontario one in British Columbia.

  • mr_saandman
    saand β†― (@mr_saandman) reported

    SHIRSHIT **** MH TELUS TV APP LOGGED ME OUT AND I DONT GOT THE PASSWORD I MISSED THE RACE START 😭😭😭

  • henselbernie
    Bernie Hensel, CIM (@henselbernie) reported

    @TELUS the new CEO needs cut all this crap programming ASAP

  • HorseShoeHillby
    HorseShoe Hillbilly (@HorseShoeHillby) reported

    @Travisdhanraj @Bell @Telus is just as bad. Tried to cancel my landline, wasted hours of my life with no results. Quit paying the bill, finally they cancelled and sent a final invoice, paid that and haven't done business with telus since.

  • yegventures
    Lincoln Ho | Yegventures | 何什恒 πŸ‡»πŸ‡¦πŸ‡¨πŸ‡¦πŸ‡­πŸ‡° (@yegventures) reported

    @TrixieLeRue I left TELUS because even as an employee, they had a "rushman" visit my house to try to fix my internet connection over a dozen times and still couldn't figure out how to fix it. I managed to get my current Shaw issue fixed with a friend.

  • Bossmanrago
    Katie Rago (@Bossmanrago) reported

    @TELUSsupport between July 28 and today Aug 5 I have spoke to at least 8-9 Telus agents to resolve a problem . l've had agents diarize to call me back as follow up ... nothing. Any other business working like this would be bankrupt. Telus is the worst provider choice !!!

  • KGabeau59
    K Gabeau (@KGabeau59) reported

    @mexicaninTO @TELUSsupport @telus we’ve spent 3 hours on the phone today, several hours the day before and more hours the day before that trying to get your customer service to honour the agreement made the first day. All they did was screw up all of our tv channels! Sick of this crap!

  • PaulBGip
    PaulEB (@PaulBGip) reported

    @bleating_lamb @JimScarratt Didn't bother with transfer & changed provider, annual subscription for alternate payroll equivalent for one month earnie/telus. Now ready to dump gatekeeper... actively looking for alternatives...not convinced their offer for agronomist/mapping solution will be viable (30yrs FP)

  • Enkhmanal
    Enkhmanal 🟠 (@Enkhmanal) reported

    $TU - TELUS CUT ITS DIVIDEND 55% AND RAISED CAPEX. THE FREE CASH FLOW GUIDE FELL A QUARTER. Every rung of the 2026 guide moved at once. Free cash flow to about $1.8 billion from about $2.45 billion; capital expenditures UP to about $2.6 billion from about $2.3 billion; consolidated service revenue growth to flat-toβˆ’2% from 2% to 4%; adjusted EBITDA growth to βˆ’2% to βˆ’4% from 2% to 4%. The quarterly dividend was reset 55% to $0.1875 a share, an annualized $0.75, which TELUS says frees roughly $2.7 billion of cash through 2028 for debt reduction. The payout policy moved to 45–60% of trailing free cash flow from 60–75%, and the discount on the dividend reinvestment plan is gone from October 1 β€” the company says that reduces shareholder dilution. The leverage target itself never moved. The deadline did: about 3.0 times net debt to adjusted EBITDA by year-end 2028 rather than 2027, from 3.5 times at quarter-end, citing "competitive pricing pressure and reduced subscriber demand amid lower population growth." Mobile phone net additions were 17,000. A carrier that grew by connecting a growing country is repricing for one that isn't. The dividend is what pays for the extra year. Shares fell about 12%.

  • Nickspirit4
    Nickspirit (@Nickspirit4) reported

    @onesoccer Next time. Show the damn game on one soccer Telus station. Fking bullshit that I have to pay again to watch the U20s