Telus

Telus Outage Report in Richmond Hill, York, Ontario

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Telus offers phone, internet and television services, as well as mobile phone and mobile internet service through Telus Mobility. Telus internet service uses DSL technology. Telus TV relies on satellite or internet television (IPTV). Telus' mobile phone network supports CMS, HSPA and LTE.

Problems in the last 24 hours in Richmond Hill, Ontario

The chart below shows the number of Telus reports we have received in the last 24 hours from users in Richmond Hill and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Telus Outage Chart in Richmond Hill, York, Ontario 11/23/2025 06:15

At the moment, we haven't detected any problems at Telus. Are you experiencing issues or an outage? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by Telus users through our website.

  1. Internet (57%)

    Internet (57%)

  2. Phone (18%)

    Phone (18%)

  3. Wi-fi (11%)

    Wi-fi (11%)

  4. TV (7%)

    TV (7%)

  5. Total Blackout (4%)

    Total Blackout (4%)

  6. E-mail (3%)

    E-mail (3%)

Live Outage Map Near Richmond Hill, York, Ontario

The most recent Telus outage reports came from the following cities: York, Toronto, Markham, North York, Scarborough, Concord and Maple.

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City Problem Type Report Time
CanadaYork Internet
CanadaToronto Phone
CanadaToronto Phone
CanadaToronto Internet
CanadaMarkham Internet
CanadaNorth York Internet

Community Discussion

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Telus Issues Reports Near Richmond Hill, Ontario

Latest outage, problems and issue reports in Richmond Hill and nearby locations:

  • sfergs_ Sharlene🌱🍄🌷🌻 (@sfergs_) reported from Markham, Ontario

    I’m with Telus but we have Rogers wifi, is the wifi apart of the outage too?

  • GarrickTheDJ Garrick The DJ (@GarrickTheDJ) reported from Toronto, Ontario

    @AstridManson @TELUS @TELUSsupport You too Astrid? Sorry to hear. Hoping “TELUS” resolves this problem soon. There are going to be a lot of frustrated customers out there. #TELUSDown

  • AIexArteaga eRa Alex (@AIexArteaga) reported from Toronto, Ontario

    On god if you’re Canadian stay away from @RogersHelps. Go to Telus or Bell Every other provider is better, TRUST ME. By far the worst cellular provider

  • GarrickTheDJ Garrick The DJ (@GarrickTheDJ) reported from Toronto, Ontario

    Any other TELUS customer having issues with their mobile phone service? Restarted my phone three times, and nothing. Wireless works, and I can still send text messages! Just can’t make any calls! @TELUS @TELUSsupport #TELUSDown #TELUS

  • Josh_NPH Josh Millican (@Josh_NPH) reported from Toronto, Ontario

    @markburm @TELUS @TELUSsupport yah seriously fix this up ASAP

  • 369ix Madushan 🥭goda Jegatheeswaran ☸️🇨🇦 (M.A.J) (@369ix) reported from Toronto, Ontario

    @ZAKtalksTECH Yes. I have tested this with a Google Pixel 5 and iPhone 12 Pro. Both didn't any issue with 5G connectivity. Also Telus investigated confirmed that I have 5G and i shouldn't have this 5G connectivity issues. The adviced me to replace the phone.

  • loganryan44 RG for Life (@loganryan44) reported from Toronto, Ontario

    I understand that companies sell information to third parties but come on @telus, no one has my son’s phone number that he should be getting texts to a local dentist we’ve never gone to asking us to return

  • JonAreias Jon Areias (@JonAreias) reported from Richmond Hill, Ontario

    @TELUS horrible customer service experience! I just was speaking to Iris and was on the phone for one hour, all I want to do is extend my contract that expires in 2 Weeks! SHOULD NOT BE THAT DIFFICULT #telus

  • Blooberboy Dante Haversham (@Blooberboy) reported from Toronto, Ontario

    @TELUS I signed up for @TELUS a week ago. My first bill is due in 3 days already. I haven’t even received my SIM card yet and @TELUSsupport expects me to pay for 10 days of service. Is this a Scam or a service?

  • OtarineMusic otty (@OtarineMusic) reported from Toronto, Ontario

    @lav_sunrise Yeah it seriously sucks. Even if you go third party (I’m with Teksavvy for internet) the service is still distributed by Rogers/Bell/Telus/Shaw.

  • Vipin39027196 Vipin (@Vipin39027196) reported from Toronto, Ontario

    @SamsungCanada @TELUS All lie about phone as i experiensed worst service, all customer representative officer lied that they send new charger within 15 business days. But its been more than a month and no update on status, still saying same while calling back.

  • Peter_Muscat Peter Muscat (@Peter_Muscat) reported from Toronto, Ontario

    Also seeing tweets from people as far away as #Winnipeg saying they have no #Telus service either. #Telusdown

  • jmwensley Matthew (@jmwensley) reported from Toronto, Ontario

    Hey @TELUS did you know that vehicles are to move to the right and stop to allow emergency vehicles to pass?

  • KenEngelhart Ken Engelhart (@KenEngelhart) reported from Toronto, Ontario

    @gregobr @CarttCa Or, put differently, he doesn’t know what he is talking about on telecom and no one in his campaign has spent 30 minutes researching the topic. Btw I totally support removing the remaining restrictions and letting foreign companies buy Bell, TELUS and Rogers.

  • GarrickTheDJ Garrick The DJ (@GarrickTheDJ) reported from Toronto, Ontario

    I can text msg my girlfriend, but when I call her, it goes right to voice mail. Called her twice, same thing happens. Remembering why I never bundled with “Rogers”. Fine with just TV. Content with @TELUS/ @TELUSsupport #rogersoutage #toronto #rogersdown

  • DebRagogna Debbi Ragogna (@DebRagogna) reported from Toronto, Ontario

    Hey @adtcanada @ADT curious to know why you have a 'Contact Us' form on your website? I used it over 2 weeks ago and yet no one has gotten back to me. I won't go into the other bad service I've had since @telus has taken over. #shame

  • GarrickTheDJ Garrick The DJ (@GarrickTheDJ) reported from Toronto, Ontario

    Any other TELUS customer having issues with their mobile phone service? Restarted my phone three times, and nothing. Wireless works, and I can still send text messages! Just can’t make any calls! @TELUS @TELUSsupport #Toronto #TELUSDown #TELUS

  • fslalani Farrukh Lalani (@fslalani) reported from Toronto, Ontario

    @TELUSsupport you did not provide ADT service, left us vulnerable, now we call to cancel you tell us breach of contract? I say you breached it. Cancel our account now! #telus #adt #Security

  • sfergs_ Sharlene🌱🍄🌷🌻 (@sfergs_) reported from Vaughan, Ontario

    You know what’s annoying? The Telus IVR system. Like as soon as I hear I start yelling “REPRESENTATIVE!!!” Like I don’t wanna ****** talk to this stupid *** robot😭

  • Blooberboy Dante Haversham (@Blooberboy) reported from Toronto, Ontario

    I signed up for @TELUS a week ago. My first bill is due in 3 days already. I haven’t even received my SIM card yet and @TELUSsupport expects me to pay for 10 days of service. Is this a Scam or a service?

Telus Issues Reports

Latest outage, problems and issue reports in social media:

  • 3rdandOak Desmond Demosthenes (@3rdandOak) reported

    @scampden @snufflewort During that time I've had 4 surgeries plus 2 hospital stays, one for 3 days and another for 12 days. Always relying on different doctors. Now I use My Telus Health and/or Emergency.

  • _shrimbegin 😼 (@_shrimbegin) reported

    telus health used to help with this issue 2 years ago, but now the earliest available appointments are routinely 2-3 weeks away. and if they refer you to their clinic for an in person exam, you can expect to get an email saying "sorry we're at capacity, try somewhere else"

  • OilCityDynasty 🇺🇦 Династія нафтових міст (@OilCityDynasty) reported

    @briangm11 @ConsumerSOS @SunwingVacay Almost as bad of a company as Telus. My advice to anyone, avoid Sunwing at all costs.

  • homesweetciara Ciara Curvey (@homesweetciara) reported

    Alright everyone, my Stripchat, and myClub issues are finally resolved! Next to contact Telus, cause they have let me suffer long enough!!

  • renawoss Rena Woss (@renawoss) reported

    @TELUS IVR ... integrated voice response is a BIG problem. Needs to be programmed so I don't have my time wasted each time I call. I ALWAYS get funnelled to Fiber instead of Copper. This means my time is wasted over and over. I'M PISSED OFF!!!!! FIX THIS!!!!!

  • support_cdns Love and Justice (@support_cdns) reported

    @TELUS Do not sign in support.

  • MrCamJoe Cam Joe (@MrCamJoe) reported

    @TELUSsupport @RichardStarchuk Hey Telus, want to fix my service with 5G as well. In the k2w1b7 area. I've called numerous times and had tickets opened, been a customer since Clearnet days. Service issues since 5G rollout takes me back to 1990's cell service. Newer $1200 Samsung, done all the trouble shooting

  • gopherachers Gerry (@gopherachers) reported

    @JennaACunninham @TELUS @TELUSsupport Nobody at Telus can help you during a health emergency. Minutes count.

  • Mike85695309 Mike McMullin (@Mike85695309) reported

    Is there a worse internet/cell service provider than Telus?

  • kelsithecreator ʚ kelsi ɞ (@kelsithecreator) reported

    telus has to be the worst ******* internet provider ever. **** is powered by a singular hamster running on a wheel i swear to god