Telus outages and service status in Richmond Hill, Ontario

Problems in the last 24 hours in Richmond Hill, Ontario

The chart below shows the number of Telus reports we have received in the last 24 hours from users in Richmond Hill, Ontario and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Live Outage Map Near Richmond Hill, Ontario

The most recent Telus outage reports came from the following cities: Toronto.

City	Problem Type	Report Time
Toronto	Internet	15 days ago
Toronto	Internet	2 months ago
Toronto	Wi-fi	2 months ago
Markham	Phone	2 months ago
Toronto	Internet	3 months ago
Toronto	Internet	3 months ago

Community Discussion

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Telus Issues Reports Near Richmond Hill, Ontario

Latest outage, problems and issue reports in Richmond Hill and nearby locations:

• 
  Matthew (@jmwensley) reported 1 minute ago from Toronto, Ontario

  Hey @TELUS did you know that vehicles are to move to the right and stop to allow emergency vehicles to pass?

• 
  Todger Strunk (@WaxEBuildup) reported 1 minute ago from Toronto, Ontario

  We're at that point on a Friday night where you've been on hold with @TELUS for just under 2 hours + you have been worried for awhile now that they've shut down for the weekend and yet continue to repeat the "all of our operators are helping other customers..." message regardless

• 
  Jay Yoo (@tdotjay) reported 6 minutes ago from Toronto, Ontario

  @TELUSBusiness @TELUSsupport been a customer since 1999. I’m very disappointed that @Telus was not able to match an offer to keep me on.

• 
  KP ☀️ (@kierstynpare) reported 7 minutes ago from Toronto, Ontario

  Telus: any phone you want for $0 down Also Telus *in the fine print*: but don’t worry, we’ll find another way to screw you over

• 
  Garrick The DJ (@GarrickTheDJ) reported 9 minutes ago from Toronto, Ontario

  Any other TELUS customer having issues with their mobile phone service? Restarted my phone three times, and nothing. Wireless works, and I can still send text messages! Just can’t make any calls! @TELUS @TELUSsupport #TELUSDown #TELUS

• 
  Tania gupta (@taniagupta1307) reported 13 minutes ago from Toronto, Ontario

  @koodo @TELUS is fooling people with hidden charges that you are able to see only once you check your bill and find it to be $200 $190 and when you contact customer care, they will say we understand but won't be able to provide u with clarification #koodo #TELUS #worstconnection

• 
  nonaammees (@nonaammees) reported 15 minutes ago from Toronto, Ontario

  @TELUS I've been waiting 4 hours now for a text message to port my phone now I'm in linbo between both phones and support is closed.. what kind of nonsense is this? @TELUSsupport

• 
  Space & Defense Sector (@SpaceSector001) reported 17 minutes ago from Purpleville, Ontario

  @Coffee4Life365 @Rogers @Bell Yeah. Telus are stupid that way. I use to work for Telus in BC. AST is the total solution even in airplanes. But dtarlink was lol he good for laptops and stuff in the air.

• 
  Sarkis 🇦🇲•🇨🇦 (@sarkisTO) reported 18 minutes ago from Toronto, Ontario

  UPDATE: @TELUS’s, @TELUSsupport page is just as bad as their phone service — not a single ‘connection’

• 
  Rishabh Sinha (@rishabh_snh) reported 19 minutes ago from Toronto, Ontario

  @TELUSsupport @TELUS I have been trying to upgrade my phone since 4 days. You automated prices shows 153+taxes for iPhone 11 Pro. I won’t pay that. There’s a technical issue with your chat box. I need a new phone in the next 3days. Help me out if you can.

• 
  Garrick The DJ (@GarrickTheDJ) reported 20 minutes ago from Toronto, Ontario

  Any other TELUS customer having issues with their mobile phone service? Restarted my phone three times, and nothing. Wireless works, and I can still send text messages! Just can’t make any calls! @TELUS @TELUSsupport #Toronto #TELUSDown #TELUS

• 
  Ed 🍃 (@fuckdemmkids) reported 22 minutes ago from Toronto, Ontario

  PSA: Stupid Telus employee messed up my number port so my personal number is out of order until noon tomorrow

• 
  Lanrick Bennett Jr. (@myonlinelifenow) reported 25 minutes ago from Toronto, Ontario

  👇🏾#InThisTogether @RogersHelps @bell @TELUS Lets follow in @johnkrasinski and @ATT’s footsteps to support #HeathCareHeroes Adding @VancityReynolds because, well why not #COVID2019

• 
  Debbi Ragogna (@DebRagogna) reported 26 minutes ago from Toronto, Ontario

  Hey @adtcanada @ADT curious to know why you have a 'Contact Us' form on your website? I used it over 2 weeks ago and yet no one has gotten back to me. I won't go into the other bad service I've had since @telus has taken over. #shame

• 
  Dan Levy (@TheDanLevy) reported 37 minutes ago from Toronto, Ontario

  @The_IT_Nerd I don’t see why it would be so difficult. Maybe I need to research eSIMs tho but to my understanding it’s basically the same process as what Bell & Telus had with their CDMA network phones back in the day. It has a serial number (not just IMEI) you register with network

• 
  Brit Alexandria 🌷 (@brxvnd) reported 46 minutes ago from Toronto, Ontario

  Worst 👏🏼 customer 👏🏼 service 👏🏼 EVER 👏🏼 @TELUS #TelusTakesTheCake smh!

• 
  Garrick The DJ (@GarrickTheDJ) reported 48 minutes ago from Toronto, Ontario

  @AstridManson @TELUS @TELUSsupport You too Astrid? Sorry to hear. Hoping “TELUS” resolves this problem soon. There are going to be a lot of frustrated customers out there. #TELUSDown

• 
  ❤︎ 𝓂𝒶𝓇𝒶 𝓁𝒾𝓂𝒶 ❤︎ (@Mara__Raquel) reported 51 minutes ago from Toronto, Ontario

  Every time I call @TELUS @TELUSsupport I always get 150% customer service. Heather was amazing this morning, she couldn’t fix the problem right away but found a solution and called me back right away. I want to thank you TELUS for 20 years of great customer service

• 
  Sharlene🌱🍄🌷🌻 (@sfergs_) reported 57 minutes ago from Markham, Ontario

  I’m with Telus but we have Rogers wifi, is the wifi apart of the outage too?

• 
  Peter Muscat (@Peter_Muscat) reported 59 minutes ago from Toronto, Ontario

  Also seeing tweets from people as far away as #Winnipeg saying they have no #Telus service either. #Telusdown

Telus Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Clayton (@phinx404) reported 2 minutes ago

  @RSHFarms @TELUS @TELUSsupport Can trade you 5g/5g+ with full bars that gives you no internet errors everyday. No matter if iPhone or android

• 
  czar (@saurfey) reported 4 minutes ago

  @TELUSsupport @TELUS When I saw my current plan on your website, it was advertised as $45 for 5G+ Select 175 Canada-US-Mexico (up to 2Gbps), but when I signed up and ported my number from Public Mobile, I would get billed $55 instead. Why is that the case? Help please.

• 
  Twitchy Humorist Grit (@TwitchyGrit) reported 5 minutes ago

  @TELUS @mmabrey1 Absolutely losing my mind with TELUS right now. We have been completely without internet service for over 30 hours and counting. To make matters worse, the level of misinformation and runarounds from customer service has been completely unacceptable:

• 
  Passive Prairie F.I.R.E 🇨🇦 (@prairieFI) reported 5 minutes ago

  @genymoneyca Have had zero issues with Public Mobile so far with my teens phone. Was looking forward to using my @WealthSimple discount on my contract renewal with Telus in January, I might have to consider Public as well.

• 
  Glorious God (@GloriousGod01) reported 11 minutes ago

  You do not need a degree, a CV, or years of experience to start earning in dollars from your phone or laptop. These remote roles are actively hiring beginners right now in 2026 and most people have never heard of them: 1. Sales Development Representative (SDR): reach out to potential customers via email on behalf of international companies. No cold calls required for most roles. One of the highest paying entry level remote jobs available. Pay ranges from $3,333 to $5,833 per month plus commission. - Apply on We Work Remotely (weworkremotely. com). 2. Content Moderator: review and flag content on social media platforms and apps to ensure it meets community guidelines. No experience needed. Pay ranges from $1,000 to $2,200 per month. - Apply on Jobright. ai and Telus International (telusinternational. com). 3. Social Media Manager: manage Instagram, X, TikTok, and Facebook pages for small businesses. If you already use social media daily, you already have the foundation. Pay ranges from $1,000 to $3,000 per month. - Apply on Upwork (upwork. com) and Fiverr (fiverr. com). 4. User Experience Tester: test websites and apps and give feedback on how they work. Takes 10 to 20 minutes per test. Pay is $10 to $20 per test. - Apply on UserTesting (usertesting. com) and TryMyUI (trymyui. com). 5. Freelance Translator: translate documents, emails, and content between languages you already speak. If you are bilingual, this is one of the easiest ways to earn remotely. Pay ranges from $800 to $2,800 per month. - Apply on ProZ (proz. com) and Gengo (gengo. com). 6. Bookkeeping Assistant: help small business owners organize their financial records using simple tools like Excel or QuickBooks. Free training available on YouTube and Coursera. Pay ranges from $1,500 to $3,500 per month. - Apply on Belay (belaysolutions. com) and Upwork. 7. Podcast Editor: edit audio recordings for content creators and businesses. Free to learn on YouTube using Audacity or GarageBand. Pay ranges from $500 to $3,000 per month depending on volume. - Apply on Upwork and Fiverr. 8. Email Copywriter: write marketing emails for businesses trying to sell their products. One of the most in-demand remote skills right now and completely learnable in 30 days. Pay ranges from $1,000 to $5,000 per month. - Apply on Upwork and LinkedIn. Pick one. Learn it in well. Apply. The market is open. Above all, love God.

• 
  Clayton (@phinx404) reported 11 minutes ago

  @TELUS We all sitting eating out and 5g or 5g+ and shows no internet. Have to switch to lte. Wtf am I paying for that 5g doesn’t work.

• 
  Hugo Pinheiro (@KintaCollective) reported 15 minutes ago

  @PsyopAnime Nah....just finally waking up and realizing that it has potential ( still lots to fix though like all the existing company monopolies ie: Bell , Rogers, telus etc )

• 
  Tyler Black, MD (@tylerblack32) reported 15 minutes ago

  @Tom11880 $110/mo from Telus (in Canadian monopoly money) I don't neeeeed it. But i sure like it when I'm downloading from steam or whatnot (actually hits those speeds) Most downloads never get close this obviously

• 
  Parental Advisory (@Parental_OnX) reported 17 minutes ago

  So latest update. STILL no @TELUS services at the new house. A LOT of conflicting answers, with any luck tomorrow it gets done finally. And if not then I am just going to cancel everything and go with starlink and put in a consumer affairs complaint. Absolutely ridiculous to take 10+ days to get services connected. Especially with the reasons given. I understand the broken line, but that was repaired last Thursday by the only competent person to come yet. Then to be told to "reboot the equipment" when we don't even HAVE equipment yet.... This is the problem with cheap overseas support that just reads from scripts and doesn't ever listen to anything the customer says. Get your crap together Telus, people are paying you literally thousands of dollars a year for some of these services and your techs half the time done even have the tools or skills required to do simple repairs or swaps if needed.

• 
  Reiko Koyama (@reikokoyama79) reported 19 minutes ago

  I've been trying to cancel my @TELUSsupport @TELUS services since Wednesday. I just got told they couldn't authenticate me, with my name & account number. I guess when you make it impossible to cancel, you figure we'll just keep paying, so it doesnt impact our credit.