Telus

Telus Outage Report in Richmond Hill, York, Ontario

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Telus offers phone, internet and television services, as well as mobile phone and mobile internet service through Telus Mobility. Telus internet service uses DSL technology. Telus TV relies on satellite or internet television (IPTV). Telus' mobile phone network supports CMS, HSPA and LTE.

Problems in the last 24 hours in Richmond Hill, Ontario

The chart below shows the number of Telus reports we have received in the last 24 hours from users in Richmond Hill and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Telus Outage Chart in Richmond Hill, York, Ontario 01/24/2026 20:10

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Most Reported Problems

The following are the most recent problems reported by Telus users through our website.

  1. Internet (48%)

    Internet (48%)

  2. Phone (26%)

    Phone (26%)

  3. Wi-fi (9%)

    Wi-fi (9%)

  4. TV (7%)

    TV (7%)

  5. E-mail (5%)

    E-mail (5%)

  6. Total Blackout (5%)

    Total Blackout (5%)

Live Outage Map Near Richmond Hill, York, Ontario

The most recent Telus outage reports came from the following cities: Toronto, North York and Woodbridge.

Loading map, please wait...
City Problem Type Report Time
CanadaToronto Internet
CanadaToronto Internet
CanadaToronto E-mail
CanadaToronto Internet
CanadaToronto Phone
CanadaToronto Phone

Community Discussion

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Telus Issues Reports Near Richmond Hill, Ontario

Latest outage, problems and issue reports in Richmond Hill and nearby locations:

  • rishabh_snh Rishabh Sinha (@rishabh_snh) reported from Toronto, Ontario

    @TELUSsupport @TELUS I have been trying to upgrade my phone since 4 days. You automated prices shows 153+taxes for iPhone 11 Pro. I won’t pay that. There’s a technical issue with your chat box. I need a new phone in the next 3days. Help me out if you can.

  • shurmanator ℙ𝕖𝕥𝕖𝕣 𝕊𝕙𝕦𝕣𝕞𝕒𝕟 (@shurmanator) reported from Toronto, Ontario

    @georganneb @char_lawyer @Bell @Rogers @TELUS Georganne, nobody dislikes those guys more than me but the systems were not designed for this. Same for internet. It’s like a water pipe to service an apartment complex is a foot in diameter but not if everybody is always home and taking showers simultaneously. Get used to it.

  • Mayssia Mayssia (May) Elajami - Toronto Lawyer (@Mayssia) reported from Toronto, Ontario

    2/2 even though it was $0.00 that is what companies like Bell & TELUS etc usually charge on the credit card at first to see if it is valid always check everything daily through online banking - it is good I caught it - but sucks now b/c I have to change all my automatic payments

  • JonAreias Jon Areias (@JonAreias) reported from Richmond Hill, Ontario

    @TELUS horrible customer service experience! I just was speaking to Iris and was on the phone for one hour, all I want to do is extend my contract that expires in 2 Weeks! SHOULD NOT BE THAT DIFFICULT #telus

  • sheldonbk Sheldon Kerzner (@sheldonbk) reported from Toronto, Ontario

    @Ani1u7 @TELUSsupport For sure Telus is wrong.. Turning off Wi-Fi turns the feature off because it's something that has to be supported by the cellular network. I don't know what OS he was running. He's our IT consultant so he may be on a beta or something

  • queerthoughts Rick Barnes (@queerthoughts) reported from Toronto, Ontario

    @Qualifyfor @johndotbastable The questions asked here by this source are legit. Ask why #WeCharity is not addressing these issues. Also note this org is heavily reliant on corporate sponsorships. They've lost Telus, G&M, and Virgin in the last few days. They need to be more forthcoming.

  • Jessica00469341 Jessica (@Jessica00469341) reported from Toronto, Ontario

    @naru2008 @TELUS Im with Fido to i pre ordered the i phone 12 pro in pacific Blue . $60/a-month $0 dollars down Ive been with Fido for a long time plus if you order the phone online you dont have to pay the $45 activation fee Im pretty certain . #iPhone12Pro #needaboost #Feel_Good

  • myonlinelifenow Lanrick Bennett Jr. (@myonlinelifenow) reported from Toronto, Ontario

    👇🏾#InThisTogether @RogersHelps @bell @TELUS Lets follow in @johnkrasinski and @ATT’s footsteps to support #HeathCareHeroes Adding @VancityReynolds because, well why not #COVID2019

  • queensantos1984 🖤Rachel Santos🖤 (@queensantos1984) reported from Toronto, Ontario

    @TELUSsupport is there an issue because I can't receive texts from boyfriend who Is with Rogers. His best friend is with telus and they can text no problem. This is annoying.

  • OtarineMusic otty (@OtarineMusic) reported from Toronto, Ontario

    @lav_sunrise Yeah it seriously sucks. Even if you go third party (I’m with Teksavvy for internet) the service is still distributed by Rogers/Bell/Telus/Shaw.

  • BoomDiggyBang Rich Gomes (@BoomDiggyBang) reported from Toronto, Ontario

    @TELUS 2007-2019 "No problem we can certainly collapse any calls or texts to the US you made a few hours prior to entering the US and adding the $7 package. 2020 "Hi Rich! Why don't you go kill yourself! Up yours!!" #telusyouvechanged

  • jmwensley Matthew (@jmwensley) reported from Toronto, Ontario

    Hey @TELUS did you know that vehicles are to move to the right and stop to allow emergency vehicles to pass?

  • jmwensley Matthew (@jmwensley) reported from Toronto, Ontario

    Everyone needs to understand what a terrible decision this is @TELUS is putting profit ahead of national security. I hope customers leave. @jkenney

  • mgamble Matthew Gamble (@mgamble) reported from Toronto, Ontario

    @AlexanderDKB @peternowak 💯 percent agree. Telus admitted as much in their testimony- the competition isn’t in the RAN, it’s in the core. The network core and the functionality it provides is where an MVNO thrives or dies.

  • loganryan44 RG for Life (@loganryan44) reported from Toronto, Ontario

    I understand that companies sell information to third parties but come on @telus, no one has my son’s phone number that he should be getting texts to a local dentist we’ve never gone to asking us to return

  • ttctaker Carol Brooks (@ttctaker) reported from Toronto, Ontario

    @gordperks People are waiting hours to talk to a human being! Most seniors are not computer savvy and or english isn't their first language. Telus is going to fix this?? I think not...press 1 if you think this sucks. Press 2 to get to 1.

  • michaelnugent Michael Nugent (@michaelnugent) reported from Toronto, Ontario

    Oh man, someone on Reddit just reminded me of when Telus used to have their MiKE network back in the early 2000s. I remember some of my friends back in high school had those cell phones that had a built-in walkie-talkie. They looked so convenient to have by buzzing your friends.

  • johnndavis John N. Davis (@johnndavis) reported from Toronto, Ontario

    20200605: National Post : As Ottawa dithers, Canada's major cellular providers shun Huawei ["Telus has not backed out of its February announcement that it would be incorporating Huawei tech into its 5G network likely because it would need to interface with its existing… network"

  • glamourgirlca Susan (@glamourgirlca) reported from Vaughan, Ontario

    Tongues companies will take advantage of their customers. Come on @TELUS treat your customers with a modicum of respect. Then they go to a paperless bill, without making their customers aware. Roll over the data, #Telus stop cheating your loyal customers!

  • GSawision George Sawision me. (master electrician) (@GSawision) reported from Toronto, Ontario

    @nspector4 Time to shut down Telus before it gets Canada shut!

Telus Issues Reports

Latest outage, problems and issue reports in social media:

  • dajxiao xiao enthusiast ❀ (@dajxiao) reported

    why do i suddenly only have one bar of service in my backyard in the city telus is a joke

  • xraydares Darren (@xraydares) reported

    @mayorblaine @TELUS @Shawhelp And WAY overpriced for the service they do provide.

  • BillvLee Bill (@BillvLee) reported

    @David_Moscrop TekSaVVy all the way--smooth internet over Telus (B.C.) line (with $7 filter for the parallel voice use). Cheaper, fast enough. And fascinating Tech Service help 24 hours.

  • JChamanchi Javid Chamanchi (@JChamanchi) reported

    @TELUS I am a Telus’s client for more than 23 years, I have to tell Telus that first start to cure your loyal client’s who became mentally sick by your unfriendly ( unlike your slogan ) and ,,,,,,,,, service than do this kind of advertising,!

  • daflasch daflasch #SupportUkraine 🇺🇦 #putinwarcriminal (@daflasch) reported

    @TELUS @TELUSsupport The 3rd time since May a technician shows up and not given info about what they are to do at my home from service dept (SR) Tech says I am not beholden to what SR promises and service dept says things just to please caller with no validity. #TelusLies Lies.

  • funnyonceaday Mike Wood (@funnyonceaday) reported

    @Tori_TLCR The best part will be in three days, when some salesdink calls on your new Bell or Telus phone, to offer you a deal. You get to say "no! Never coming back! Why!? I'll tell you why -- SPITE!"

  • mayorblaine Blaine (@mayorblaine) reported

    @xraydares @TELUS They’re awful. @Shawhelp is equally awful. Do not care if you’ve been loyal or not.

  • nuclearambo Mike (@nuclearambo) reported

    @FriendlyFuture @YEGNewcomers @TELUS Telus is a piece of ****

  • TheYetiKnowswhy Canada has fallen (@TheYetiKnowswhy) reported

    What I want to know is how by buying info off telus mobility would give you location daat for everyone when your carrier might not use that network and tower near you be a bell tower who BTW is only one with no China spy stuff I am aware of anything rogers get rid of fido, chatr

  • duffduck2 dylan (@duffduck2) reported

    @benhem612 @Metamaterialtec @ya_u_know_me Those 8 "micro-nets" are expected to eventually form a larger, sustainable Innovation network of their own which is interesting because Telus and Blackberry are in the other micro-nets.