Telus outages and service status in Richmond Hill, Ontario

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Full Outage Map

Telus generated 3 outage signals in the last 24 hours around Richmond Hill, including 3 direct reports.
The most common problems reported in this area mention Internet, Phone, and Total Blackout.
The most recent signal from this area was received Apr 22, 4:30 PM EDT.

Internet (50%)
Phone (33%)
Total Blackout (8%)
Wi-fi (8%)

The latest reports from users having issues in Richmond Hill come from postal codes L4E .

Telus offers phone, internet and television services, as well as mobile phone and mobile internet service through Telus Mobility. Telus internet service uses DSL technology. Telus TV relies on satellite or internet television (IPTV). Telus' mobile phone network supports CMS, HSPA and LTE.

Problems in the last 24 hours in Richmond Hill, Ontario

The chart below shows the number of Telus reports we have received in the last 24 hours from users in Richmond Hill, Ontario and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Time of day (EST)	Number of reports	Richmond Hill	Baseline
Apr 22, 3:20 AM EDT	0	0	0
Apr 22, 3:40 AM EDT	0	0	0
Apr 22, 4:00 AM EDT	0	0	0
Apr 22, 4:20 AM EDT	0	0	0
Apr 22, 4:40 AM EDT	0	0	0
Apr 22, 5:00 AM EDT	0	0	0
Apr 22, 5:20 AM EDT	0	0	0
Apr 22, 5:40 AM EDT	0	0	0
Apr 22, 6:00 AM EDT	0	0	0
Apr 22, 6:20 AM EDT	0	0	0
Apr 22, 6:40 AM EDT	0	0	0
Apr 22, 7:00 AM EDT	0	0	0
Apr 22, 7:20 AM EDT	0	0	0
Apr 22, 7:40 AM EDT	0	0	0
Apr 22, 8:00 AM EDT	0	0	0
Apr 22, 8:20 AM EDT	0	0	0
Apr 22, 8:40 AM EDT	0	0	0
Apr 22, 9:00 AM EDT	0	0	0
Apr 22, 9:20 AM EDT	0	0	0
Apr 22, 9:40 AM EDT	0	0	0
Apr 22, 10:00 AM EDT	0	0	0
Apr 22, 10:20 AM EDT	0	0	0
Apr 22, 10:40 AM EDT	0	0	0
Apr 22, 11:00 AM EDT	0	0	0
Apr 22, 11:20 AM EDT	0	0	0
Apr 22, 11:40 AM EDT	0	0	0
Apr 22, 12:00 PM EDT	0	0	0
Apr 22, 12:20 PM EDT	0	0	0
Apr 22, 12:40 PM EDT	0	0	0
Apr 22, 1:00 PM EDT	0	0	0
Apr 22, 1:20 PM EDT	0	0	0
Apr 22, 1:40 PM EDT	0	0	0
Apr 22, 2:00 PM EDT	0	0	0
Apr 22, 2:20 PM EDT	0	0	0
Apr 22, 2:40 PM EDT	0	0	0
Apr 22, 3:00 PM EDT	0	0	0
Apr 22, 3:20 PM EDT	0	0	0
Apr 22, 3:40 PM EDT	0	0	0
Apr 22, 4:00 PM EDT	0	0	0
Apr 22, 4:20 PM EDT	0	0	0
Apr 22, 4:40 PM EDT	0	0	0
Apr 22, 5:00 PM EDT	0	0	0
Apr 22, 5:20 PM EDT	0	0	0
Apr 22, 5:40 PM EDT	0	0	0
Apr 22, 6:00 PM EDT	0	0	0
Apr 22, 6:20 PM EDT	0	0	0
Apr 22, 6:40 PM EDT	0	0	0
Apr 22, 7:00 PM EDT	0	0	0
Apr 22, 7:20 PM EDT	0	0	0
Apr 22, 7:40 PM EDT	0	0	0
Apr 22, 8:00 PM EDT	0	0	0
Apr 22, 8:20 PM EDT	0	0	0
Apr 22, 8:40 PM EDT	0	0	0
Apr 22, 9:00 PM EDT	0	0	0
Apr 22, 9:20 PM EDT	0	0	0
Apr 22, 9:40 PM EDT	0	0	0
Apr 22, 10:00 PM EDT	0	0	0
Apr 22, 10:20 PM EDT	0	0	0
Apr 22, 10:40 PM EDT	0	0	0
Apr 22, 11:00 PM EDT	0	0	0
Apr 22, 11:20 PM EDT	0	0	0
Apr 22, 11:40 PM EDT	0	0	0
Apr 23, 12:00 AM EDT	0	0	0
Apr 23, 12:20 AM EDT	0	0	0
Apr 23, 12:40 AM EDT	0	0	0
Apr 23, 1:00 AM EDT	0	0	0
Apr 23, 1:20 AM EDT	0	0	0
Apr 23, 1:40 AM EDT	0	0	0
Apr 23, 2:00 AM EDT	0	0	0
Apr 23, 2:20 AM EDT	0	0	0
Apr 23, 2:40 AM EDT	0	0	0
Apr 23, 3:00 AM EDT	0	0	0
Apr 23, 3:20 AM EDT	0	0	0

At the moment, we haven't detected any problems at Telus. Are you experiencing issues or an outage? Leave a message in the comments section!

Live Outage Map Near Richmond Hill, Ontario

The most recent Telus outage reports came from the following cities: Toronto, Richmond Hill, Scarborough, and Purpleville.

City	Problem Type	Report Time
Toronto	Internet	11 hours ago
Toronto	Phone	12 hours ago
Toronto	Total Blackout	13 hours ago
Toronto	Internet	2 days ago
Richmond Hill	Phone	6 days ago
Scarborough	Phone	11 days ago

Nearby cities with recent reports

Toronto

4 recent signals

11 hours ago

Community Discussion

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Telus Issues Reports Near Richmond Hill, Ontario

Latest outage, problems and issue reports in Richmond Hill and nearby locations:

James Harbeck, still here (@sesquiotic) reported 1 minute ago from Toronto, Ontario
Fun day. I find out that @chaptersindigo hasn’t delivered an e-gift card I paid for and they said they had sent, but just as I’m trying to contact customer service my @Bell home service abruptly craps out. (I’m using my Telus mobile phone to tweet.)
Jim "The Canadian Patriot" (@jim_thepatriot) reported 4 minutes ago from Toronto, Ontario
@1stJohnDagenais @BrianeveraertP1 Telecommunications services like Bell and Telus. Bank like TD outsourcing IT support is problematic for protecting Personal Information and electronic Data
Sarkis 🇦🇲•🇨🇦 (@sarkisTO) reported 4 minutes ago from Toronto, Ontario
UPDATE: @TELUS’s, @TELUSsupport page is just as bad as their phone service — not a single ‘connection’
Kelly Harris (@KellyPMHarris) reported 9 minutes ago from Toronto, Ontario
Why is @TELUSsupport @TELUS the most godawful company in the world to deal with?!?!?! … they could learn customer service from @AirCanada
Rishabh Sinha (@rishabh_snh) reported 12 minutes ago from Toronto, Ontario
@TELUSsupport @TELUS I have been trying to upgrade my phone since 4 days. You automated prices shows 153+taxes for iPhone 11 Pro. I won’t pay that. There’s a technical issue with your chat box. I need a new phone in the next 3days. Help me out if you can.
John N. Davis (@johnndavis) reported 15 minutes ago from Toronto, Ontario
20200213: James McLeod : Telus to launch 5G network with Huawei by the end of 2020
Debbi Ragogna (@DebRagogna) reported 18 minutes ago from Toronto, Ontario
Hey @adtcanada @ADT curious to know why you have a 'Contact Us' form on your website? I used it over 2 weeks ago and yet no one has gotten back to me. I won't go into the other bad service I've had since @telus has taken over. #shame
RG for Life (@loganryan44) reported 20 minutes ago from Toronto, Ontario
I understand that companies sell information to third parties but come on @telus, no one has my son’s phone number that he should be getting texts to a local dentist we’ve never gone to asking us to return
ShaziGoalie (@ShaziGoalie) reported 20 minutes ago from Toronto, Ontario
I even said no one will call me back. I have never seen such bad controls between departments or any accountability from @adtcanada. This is probably the worst service I have received for a simple request to fulfill my order. Will anyone NOW listen to my concern @TELUS
Garrick The DJ (@GarrickTheDJ) reported 24 minutes ago from Toronto, Ontario
Any other TELUS customer having issues with their mobile phone service? Restarted my phone three times, and nothing. Wireless works, and I can still send text messages! Just can’t make any calls! @TELUS @TELUSsupport #TELUSDown #TELUS
Debra Henry (@debbyhenry) reported 27 minutes ago from Toronto, Ontario
Disappointed with #Telus #CustomerService service. Was offered a great deal so I spent 30 minutes on the phone to only hear their sales office was incorrect about the deal.
Jamie Fox (@ACJamieFox) reported 28 minutes ago from Toronto, Ontario
@Skeeter00007 @Rogers @TELUS Greed never gives.
Michael Nugent (@michaelnugent) reported 31 minutes ago from Toronto, Ontario
Oh man, someone on Reddit just reminded me of when Telus used to have their MiKE network back in the early 2000s. I remember some of my friends back in high school had those cell phones that had a built-in walkie-talkie. They looked so convenient to have by buzzing your friends.
Lilithe 🐰 💉💉💉🤒 (𝓢𝓸𝓯𝓽𝓷𝓮𝓼𝓼 Guaranteed) (@lilithebowman) reported 37 minutes ago from Toronto, Ontario
I didn't take a picture, as I was in the weird Telus health website at the time & didn't want to crash it. Saw a tiny black mouse just come right up to me on the sidewalk. I stopped there and talked to my endo. It lies down and closes its eyes. ToT I think it ate poison/sumn.
Salti (@SamySalti) reported 38 minutes ago from Markham, Ontario
Dear @Rogers @TELUS @Bell , You're the big three. You guys can literally be good people and provide ACTUAL Unlimited Data with absolutely no slow downs. Please make it a thing as it'd probably help everyone in Canada. You're making people pay so much for literally nothing.
Ryan Ali (@ryanali23) reported 41 minutes ago from Toronto, Ontario
@TELUS @TELUSBusiness your customer service agents have become an absolute joke. Putting me on hold without notice, singing on the call, trying to prolong the call for no reason. Do better.
Sarkis 🇦🇲•🇨🇦 (@sarkisTO) reported 48 minutes ago from Toronto, Ontario
My service with @TELUS has gotten so bad that I can’t even contact @TELUSsupport to let them know because my phone line keeps dropping. No I don’t live in Pickle Lake, I live in Toronto…
Carol Brooks (@ttctaker) reported 50 minutes ago from Toronto, Ontario
@gordperks People are waiting hours to talk to a human being! Most seniors are not computer savvy and or english isn't their first language. Telus is going to fix this?? I think not...press 1 if you think this sucks. Press 2 to get to 1.
Alexa Smith (@prettyapathetic) reported 52 minutes ago from Toronto, Ontario
Switched my cell phone service from #telus to #koodo at the end of December and yet I’m still getting #telus bills 2 months later. Not cool #telus not cool. You will be hearing from me shortly.
Laura McGrath (@lauramcgrathh) reported 55 minutes ago from Toronto, Ontario
@TELUS you are a joke. The worst customer service I’ve ever had in my life.... and that’s saying something.

Telus Issues Reports

Latest outage, problems and issue reports in social media:

Emmanuel Richie (@emmanuel_r90) reported 1 minute ago
@luo_themaestro @amara_is_weird Got someone in the US, UK or Canada that could help you apply for remote jobs like Telus or outlier..? Link up and let's make weekly income together
Jimcast (@Jimcast467855) reported 2 minutes ago
@Kneon The March 2026 breach occurred through a third-party support vendor Telus Digital, compromising Zendesk data including names, emails, IP addresses, locations, and customer support tickets.
Rob Cornwall (@kidco_Rob2025) reported 3 minutes ago
@GlobalCalgary what is going on with the news. I watch daily and it’s all messed up. There’s a glitch happening with the service. It’s all scrambled, not sure if it’s a Telus thing or a Global thing. I’ve had to switch to CTV a few times(which I don’t enjoy).
Steve Pollard (@Steve_Pollard) reported 6 minutes ago
@TELUS I’ve sorted it now cost me time and gas money to pick it up and another hour on the phone! That’s money down the drain
averagecanadian (@avgcanadian842) reported 9 minutes ago
@DanMazierMP Telus was handed $300 million and they not only can't deliver a solution but are also cutting jobs. All while there's never been as many people to subscribe to their internet and mobile plans.
John Knapton (@john_knapton) reported 11 minutes ago
Anyone else having trouble contacting Telus ag software? Been phoning since last Thursday and emailed yesterday, not had one reply. Awful service. @TELUS_AGCG
Canadian Oil 🇮🇱 (@oilcanadian4) reported 16 minutes ago
@telus TELUS, you can keep your hold music, I’ve got better things to waste my life on. I want to cancel my internet and my phone...
Emmanuel Richie (@emmanuel_r90) reported 16 minutes ago
@GodsgiftOkoji @amara_is_weird Got someone in the US, UK or Canada that could help you apply for remote jobs like Telus or outlier..? Link up and let's make weekly income together
Akemi Mokoto (@UnAmericanOtaku) reported 18 minutes ago
@DHurleu @ChibiReviews For Crunchyroll? Not at all. Telus was hacked, not Crunchyroll. Crunchyroll's mistake is the same mistake every company has made: Outsourcing to **** hole countries to save money and not disclosing what happened quickly. It's common, not unique.
MrJoeybear1959 (@joseffi30) reported 20 minutes ago
worst customer service for cable/internet goes to Telus, no English reps only immigrants