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Telus outages and service status in Richmond Hill, Ontario

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Full Outage Map
  • Telus generated 0 outage signals in the last 24 hours around Richmond Hill, including 0 direct reports.
  • The most common problems reported in this area mention Internet, Phone, and Total Blackout.
  • 43% Internet (43%)
  • 43% Phone (43%)
  • 14% Total Blackout (14%)

The latest reports from users having issues in Richmond Hill come from postal codes L4C .

Telus offers phone, internet and television services, as well as mobile phone and mobile internet service through Telus Mobility. Telus internet service uses DSL technology. Telus TV relies on satellite or internet television (IPTV). Telus' mobile phone network supports CMS, HSPA and LTE.

Problems in the last 24 hours in Richmond Hill, Ontario

The chart below shows the number of Telus reports we have received in the last 24 hours from users in Richmond Hill, Ontario and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

At the moment, we haven't detected any problems at Telus. Are you experiencing issues or an outage? Leave a message in the comments section!

Live Outage Map Near Richmond Hill, Ontario

The most recent Telus outage reports came from the following cities: Toronto, Richmond Hill, and Scarborough.

CityProblem TypeReport Time
Toronto Phone 20 days ago
Toronto Internet 21 days ago
Richmond Hill Phone 22 days ago
Toronto Internet 26 days ago
Toronto Phone 26 days ago
Toronto Total Blackout 26 days ago

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Telus Issues Reports Near Richmond Hill, Ontario

Latest outage, problems and issue reports in Richmond Hill and nearby locations:

  • debbyhenry
    Debra Henry (@debbyhenry) reported from Toronto, Ontario

    Disappointed with #Telus #CustomerService service. Was offered a great deal so I spent 30 minutes on the phone to only hear their sales office was incorrect about the deal.

  • OtarineMusic
    otty (@OtarineMusic) reported from Toronto, Ontario

    @lav_sunrise Yeah it seriously sucks. Even if you go third party (I’m with Teksavvy for internet) the service is still distributed by Rogers/Bell/Telus/Shaw.

  • rishabh_snh
    Rishabh Sinha (@rishabh_snh) reported from Toronto, Ontario

    @TELUSsupport @TELUS I have been trying to upgrade my phone since 4 days. You automated prices shows 153+taxes for iPhone 11 Pro. I won’t pay that. There’s a technical issue with your chat box. I need a new phone in the next 3days. Help me out if you can.

  • AIexArteaga
    eRa Alex (@AIexArteaga) reported from Toronto, Ontario

    On god if you’re Canadian stay away from @RogersHelps. Go to Telus or Bell Every other provider is better, TRUST ME. By far the worst cellular provider

  • sarkisTO
    Sarkis 🇦🇲•🇨🇦 (@sarkisTO) reported from Toronto, Ontario

    UPDATE: @TELUS’s, @TELUSsupport page is just as bad as their phone service — not a single ‘connection’

  • GeorgeStroe3
    George (@GeorgeStroe3) reported from Toronto, Ontario

    @TTChelps I see, did not know, apologies. I am on Telus. Will do that, connect to the wifi. Did not know where to get off and was using google maps to guide me. But of course you need wifi for that. Fortunately the trains come out from the tunnel after Bloor and I had signal again

  • BoomDiggyBang
    Rich Gomes (@BoomDiggyBang) reported from Toronto, Ontario

    @TELUS 2007-2019 "No problem we can certainly collapse any calls or texts to the US you made a few hours prior to entering the US and adding the $7 package. 2020 "Hi Rich! Why don't you go kill yourself! Up yours!!" #telusyouvechanged

  • andreaLG
    Andrea Gimblett (@andreaLG) reported from Toronto, Ontario

    @AnthonyFarnell Telus has a service that blocks those calls. You can create an approved list but anyone else has to enter a code.

  • YouMotorcycle
    YouMotorcycle (@YouMotorcycle) reported from Toronto, Ontario

    @darrylw71 Which is fair. But Koodo isn't a smaller company. It's owned by Telus and operates on Telus' network, so your reception would be no different on one versus the other.

  • WaxEBuildup
    Todger Strunk (@WaxEBuildup) reported from Toronto, Ontario

    We're at that point on a Friday night where you've been on hold with @TELUS for just under 2 hours + you have been worried for awhile now that they've shut down for the weekend and yet continue to repeat the "all of our operators are helping other customers..." message regardless

  • 369ix
    Madushan 🥭goda Jegatheeswaran ☸️🇨🇦 (M.A.J) (@369ix) reported from Toronto, Ontario

    @ZAKtalksTECH Yes. I have tested this with a Google Pixel 5 and iPhone 12 Pro. Both didn't any issue with 5G connectivity. Also Telus investigated confirmed that I have 5G and i shouldn't have this 5G connectivity issues. The adviced me to replace the phone.

  • jim_thepatriot
    Jim "The Canadian Patriot" (@jim_thepatriot) reported from Toronto, Ontario

    Is data safe with Big Tech Consulting firms owned by Indian Moguls or Canadian Companies outsourcing their Tech support in India like Telus and Bell? This is a national security problem. #cybersecurity

  • Willem_Michael
    Willem de Ruijter (@Willem_Michael) reported from Toronto, Ontario

    I spent my #snowday speaking with @TELUSsupport service reps. In December 2017 @TELUS and other major Cell companies matched the @FreedomMobile #10GB plans. 14 months pass they raise the fee $10. The price we pay for #Cellphone service in #Canada is ridiculous. @CRTCeng

  • tracylyn44
    Tracy D (@tracylyn44) reported from Toronto, Ontario

    Hey @TELUSsupport you still are messaging the wrong person for account inquiries. Now you’re threatening to cut off the phone but when I log into my Telus it says the bill isn’t due until the 22nd. Wtf I don’t appreciate being threatened.

  • jim_thepatriot
    Jim "The Canadian Patriot" (@jim_thepatriot) reported from Toronto, Ontario

    @1stJohnDagenais @BrianeveraertP1 Telecommunications services like Bell and Telus. Bank like TD outsourcing IT support is problematic for protecting Personal Information and electronic Data

  • TrevonKwarteng1
    Trevon (@TrevonKwarteng1) reported from Toronto, Ontario

    nobody is there to telus like i dont have service

  • StregaNessa
    bitter ness (@StregaNessa) reported from Toronto, Ontario

    If anyone tried to text me today, Telus was down and I didn't notice 🥲

  • GSawision
    George Sawision me. (master electrician) (@GSawision) reported from Toronto, Ontario

    @nspector4 Time to shut down Telus before it gets Canada shut!

  • MonicaLauriola
    ⚪️⚫️ (@MonicaLauriola) reported from Toronto, Ontario

    @PepPostorino @GrazieTotti91 @TELUS I’m going to probably call back again tomorrow to do so. I wrote everything down and was just shocked at the offers

  • WaxEBuildup
    Todger Strunk (@WaxEBuildup) reported from Toronto, Ontario

    ZOMG I have cell phone service again. I may have waited on hold for 2 hours, but the woman who attended to my account was ******* amazing and she clearly should be running the company, not just answering inbound customer service. @TELUS, can you please promote the helpful woman?

Telus Issues Reports

Latest outage, problems and issue reports in social media:

  • MommaHood2
    HoodMomma (@MommaHood2) reported

    @janelleybelley3 I can handle my own but I can't imagine a single woman alone having either of these 2 creeps coming into her home. Always have another person whenever Telus sends a rep. The 2nd rep was trying to get feely with me, gave me his card & said call anytime I like everything WTF gag

  • FlipMensan
    im bored (@FlipMensan) reported

    @MommaHood2 @janelleybelley3 So youre issue was with Telus, now you just hate everyone? You need therapy girl.

  • gray_hat10
    Gray Hat (@gray_hat10) reported

    @nduko__ I've been on Telus three years now. Never dissapoints

  • Shouldnotbeonx
    Shouldntbehere (@Shouldnotbeonx) reported

    @VanCityVice @Emily_Lowan No I don’t but the sound from data centres is *actually* bad. Why are you gargling Telus’ *****? This won’t create jobs.

  • Stowe48953061
    BeenThereDoneThat🇨🇦 (@Stowe48953061) reported

    @PeterKellyBC My personal experience is that they can’t manage their telus communication services very well..so I wish they would fix what they already have, before adding more.

  • dundatt1989
    hcky123 (@dundatt1989) reported

    @acupforusplease @shanelpratap @RobertParizek This is exsctiy right I think the Apple TV deal is more but gets shifted into another marketing arm so the accounting trickery may confuse the issue Also isn’t telus shirt sponsor about 3 million a year alone ?

  • WillageD85
    Will dePeuter (@WillageD85) reported

    @beauti_animals Never been the Vancouver, but as a Canadian, the Telus building was a dead give away.

  • vancouverbc2025
    Concerned Canadian (@vancouverbc2025) reported

    @TELUSsupport I have to keep rebooting my Telus TV box; it just shows a green circle. I have to unplug the box, wait for 30 seconds, and then plug it back in. This happens 3-4 times a week. Help!

  • casualcactii
    🇨🇦🌈💙💛🇺🇦🇬🇱🇹🇼 (@casualcactii) reported

    @avilewis @always_vote Especially @TELUS , I can’t even figure out your phone bill or answer the phone on time. Those are structural issues that never get resolved.

  • DebraMcphe31401
    Debra Mcpherson🍎 (@DebraMcphe31401) reported

    @MrStache9 Argh.. it’s like in the song Hotel California— once in you can never leave. I tried cancelling all my mom’s Telus stuff last year and it was nearly impossible. In the end I paid a penalty. They had scammed her into a long term contract! At 94. Sheesh!