Telus Outage Report in Sturgeon, Alberta

Problems in the last 24 hours in Sturgeon, Alberta

The chart below shows the number of Telus reports we have received in the last 24 hours from users in Sturgeon, Alberta and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Most Reported Problems

The following are the most recent problems reported by Telus users through our website.

• Internet (49%)
• Phone (23%)
• Wi-fi (12%)
• TV (7%)
• E-mail (5%)
• Total Blackout (4%)

Live Outage Map Near Sturgeon, Alberta

The most recent Telus outage reports came from the following cities: Sherwood Park, Edmonton, Sturgeon, St. Albert, and Morinville.

City	Problem Type	Report Time
Sherwood Park	TV	19 hours ago
Edmonton	Internet	5 days ago
Edmonton	E-mail	5 days ago
Edmonton	Internet	5 days ago
Edmonton	Phone	6 days ago
Edmonton	TV	6 days ago

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Telus Issues Reports Near Sturgeon, Alberta

Latest outage, problems and issue reports in Sturgeon and nearby locations:

• 
  Aimee MacCallum (@AimeeMaccallum) reported 3 minutes ago from Edmonton, Alberta

  @TELUS @WEMovement Hey @TELUS I’m kinda done with continuing to pay for a service I’m not receiving. The only person kicked off my zoom meeting twice. Can’t refresh my email. Making it really difficult to work from home #horribleinternet #evenworstservice #onholdforhours

• 
  Candace Elliott (@CandaceElliott) reported 5 minutes ago from Edmonton, Alberta

  Honestly! @telus please stop sending salesmen to my door over and over! I already am a customer so stop bugging me to switch some services. Then the guy flat out asks how much I pay for a service! I’m not giving out financial info on my doorstep!! #telus

• 
  Vance Avery (@vanceavery) reported 8 minutes ago from Edmonton, Alberta

  @TELUSsupport @TELUS have lost my phone service!

• 
  Mary-Helen Clark (@MHClark2617) reported 10 minutes ago from Edmonton, Alberta

  I’ve been on hold with @TELUS tech support for six minutes now and I’m already annoyed.

• 
  Iron Ball Marketing (@ironballmarket) reported 11 minutes ago from Edmonton, Alberta

  @TELUSsupport Simple question and failure to answer telus. Shameful how you treat clients during a national emergency

• 
  Big Mama E🦒 (@erinsterrr) reported 22 minutes ago from Edmonton, Alberta

  @TELUS @TELUSsupport once again the most unprofessional and poor service. Booked my home service install on January 17 for feb 7. The fiber was never installed so the technician couldn’t perform his work. NOW they are telling me March 3. LOL bye keeping Shaw. #ridiculous

• 
  Harmony (@Coffee_Baileys) reported 23 minutes ago from Edmonton, Alberta

  @Saucy_Napkin Maybe you could help TELUS do something about these insane international calls going to everyone’s cell phones

• 
  Harmony (@Coffee_Baileys) reported 23 minutes ago from Edmonton, Alberta

  @mental_gas @TELUS Yup, Chad for me too today. 7 times in 5 hours. It’s actually a slow day.

• 
  Eric Petersen (@ericpet) reported 23 minutes ago from Edmonton, Alberta

  @WillKon @Shawhelp Yeah, it is beyond frustrating. They confirmed there was an active connection here before we moved in, so I cancelled my other service. Now I'm wishing I stayed with Telus. I can't run my business for a week now. Or I can burn ALL my mobile data in a day. No other options.

• 
  Lyndsay Mimzy Slack (@Mimz_Slacker) reported 26 minutes ago from St. Albert, Alberta

  @TELUS it is with sad news that I announce I have no choice but to cancel your services. I am stuck working from home for the foreseeable future and your internet services just aren't cutting it. The best in my area is Internet 75. Shaw is able to provide me with Internet 600.

• 
  Ryan Dauphinee 🇨🇦 (@ryan_dauphinee) reported 27 minutes ago from Edmonton, Alberta

  @TELUSsupport You can have your tech support reach out to me. Just tried the Telus Assist and it didnt understand my questions, and I called the tech support number and its “can expect wait times of up to 45 mins” Im not wasting my time sitting on hold....

• 
  Habanerogal (@habanerogal) reported 29 minutes ago from Edmonton, Alberta

  @marnipanas @TELUS I hope they got educated on asking for pronouns in order to improve the quality of service to their clients.

• 
  Mary-Helen Clark (@MHClark2617) reported 30 minutes ago from Edmonton, Alberta

  After an hour on hold with @telus, I’m getting my fourth technician visit since October, now to fix my basement TV. The guy who “fixed” my internet somehow made the service slower and more intermittent. I’m just glad my phones are on infinite data.

• 
  ChiefBadger 37-25-9 (@Harpe97) reported 31 minutes ago from Edmonton, Alberta

  Morning Warriors! I think I’m going to cancel my #Telus cable package. All of it. I can’t get into anything. When the #EdmontonOilers come back, then I’ll renew. Let’s see what they say. Stay tuned 😂

• 
  Dαяι-ι 👑 (@_AlmostHome) reported 33 minutes ago from Edmonton, Alberta

  listen wifi is terrible worldwide yc .. or it’s just telus

• 
  Eric Petersen (@ericpet) reported 42 minutes ago from Edmonton, Alberta

  @eissyrc I'm leaving Telus for Shaw, but they've just screwed me over. Said everything would work so I cancelled Telus and now Shaw says they can't come for a week to fix it. Working from home makes the internet a necessity.

• 
  Andre (@YegAndre) reported 42 minutes ago from Edmonton, Alberta

  @TELUS I have some questions about our home internet bill this month. I tried to call customer support several times but I can’t get through. Thank you!

• 
  Kevin Johnson (@kjohnsob) reported 52 minutes ago from Edmonton, Alberta

  @TELUSsupport at my condo board meeting, I’m going to motion we all cancel our @TELUS contracts unless fibre is installed. You’ve been out here a half dozen times, enough is enough.

• 
  Lincoln Ho | Yegventures 🇻🇦🇨🇦🇭🇰 (@yegventures) reported 53 minutes ago from Edmonton, Alberta

  If traditional TV-service telecom companies (like @telus, @Shawhelp, @Rogers, @Bell) want to keep their current subscriber base from mass increase in @Netflix subscriptions, they'll need to not only allow data overages, but open their VOD to free rentals. #telco #canada #big3

• 
  Michele (@Fairyswirls) reported 58 minutes ago from Edmonton, Alberta

  Bought tickets online for @TELUS #marvel exhibition for 1145 still have to wait in line and not one person out of 6 that I have asked knows why terrible first experience been in line for 25 mins dont buy online.. #sucks

Telus Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Jo-Ann Holt (@JoAnnHume) reported 10 minutes ago

  After over 20 years with @Shawhelp this company chose to terminate our service rather than to make up for a year of what can only be called stunningly poor service. @TELUS has already offered us way more than Shaw ever has. #seeya

• 
  Cheryl Benson #SavingCheryl (@cherylbenson) reported 11 minutes ago

  @TELUSsupport I’m disabled can’t use phone much I need suppliers to have chat and email support. Does Telus have chat support. I couldn’t find any prior. Thanks. Fed up with Rogers years ago, staid because you didn’t have support chat.

• 
  David Schreck (@StrategicThghts) reported 14 minutes ago from North Vancouver, British Columbia

  @TerryPlatt5 @TELUS @Shawhelp I had a similar problem when I had Shaw. Turns out old cable has impedance that isn’t compatible with modern digital equipment. Not all technicians know that.

• 
  Rob Crosbie #LetsGoOilers (@supertechrob) reported 17 minutes ago

  @TELUS I have issues with 5G. Hopefully the network gets more reliable.

• 
  ₿ITCOIN 🌋 HORSEMAN (@hodlurhorsez) reported 18 minutes ago

  @nvk Telus smart hub is not bad. I’m getting 25 mbps in the woods. Pricing’s not bad for 1TB/month, either.

• 
  Rob Bieber Ⓥ🌈 (@rob_bieber) reported 19 minutes ago

  After being a @TELUS client for over 25 years & normally bringing my own hardware to the network, having no contract, they'd rather I leave them than fix the mistake they made by advising us OnePlus 5G phones would be supported. They've cost me over $2500 for unsupported phones.

• 
  LifestyleDigs (@TheLifestyleDig) reported 21 minutes ago

  Yet another lost signal @TELUS Optik TV during Global News. Something about the Covid variant. Why is Telus censoring their customers from learning about this?

• 
  gagansarw (@gaganps) reported 21 minutes ago

  @TELUSsupport waiting since 5days to hear back from Telus about exchanging my defective phone that was sent to me. Spent over 4.5hrs total time on the phone waiting for the agents with no solution. So frustrating to not have a working phone even when it’s fully paid. #badservice

• 
  DEREK G (@Gbert306) reported 23 minutes ago

  Well less than a week with my S21 Ultra 5G and the phone is a dud, I talked with Telus tech support on why my brand new phone wasn't receiving proper network speeds, they did everything they could, time to replace phone! It happens I guess. @SamsungMobile @TELUSsupport

• 
  Rob Bieber Ⓥ🌈 (@rob_bieber) reported 24 minutes ago

  I've spent hours and hours dealing with @telusmobility and @oneplus and despite this phone being compatible, Telus won't let us use the 5G network and has locked the APN. So my expensive upgrade isn't an upgrade at all. And they're washing their hands of us.