Telus outages and service status in Sturgeon, Alberta

Problems in the last 24 hours in Sturgeon, Alberta

The chart below shows the number of Telus reports we have received in the last 24 hours from users in Sturgeon, Alberta and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Live Outage Map Near Sturgeon, Alberta

The most recent Telus outage reports came from the following cities: Edmonton, Sherwood Park, Sturgeon, St. Albert, and Morinville.

City	Problem Type	Report Time
Edmonton	Wi-fi	23 hours ago
Edmonton	Internet	1 day ago
Sherwood Park	Internet	2 days ago
Sherwood Park	Internet	3 days ago
Sherwood Park	TV	5 days ago
Edmonton	Internet	9 days ago

Nearby cities with recent reports

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

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Telus Issues Reports Near Sturgeon, Alberta

Latest outage, problems and issue reports in Sturgeon and nearby locations:

• 
  Physically Distanced Chad Ohman (@ChadOhman) reported 30 seconds ago from Edmonton, Alberta

  @TELUS I downgraded from gigabit to 750 and now my upload is half what I’m paying for. It’s been a month, your manager went on vacation and has since failed to reply to me. I’ve but over 30 hours into fixing your problem. The CRTC has the complaint.

• 
  Can someone help me open this jar? (@irobox_Cap) reported 2 minutes ago from Edmonton, Alberta

  @TELUS wtf I was supposed to get a TV with my home severices and now I'm not. Come pick up your cable boxes

• 
  Sarah Parkes (@SarahPa58703798) reported 9 minutes ago from Edmonton, Alberta

  @telus currently been on hold for 1hr 45 minutes trying to speak to customer services about my contract…..!

• 
  Loreen Wilson (@gidsmomp) reported 15 minutes ago from Edmonton, Alberta

  What is going on with this stupid new @telus+ upgrade? It won't recognize my booster network on the app. Wants payment update for @Apple box. Won't take my card info. COLOSSAL WASTE OF TIME & MONEY!

• 
  Yvette Gillam (@YvetteGillam) reported 16 minutes ago from Edmonton, Alberta

  @jesssicrap @TELUS I'm just happy I'm not at work. Cause we can't call for help when we got no cell, my last STARS activation, booster was down and had to get someone to drive 20 min for service 😳 good times, not.

• 
  RealFakeMacT (@RealFakeMacT) reported 18 minutes ago from Edmonton, Alberta

  @koodo It’s not only my phone. All 4 of our phones have terrible reception all over Beaumont and also on our community FB page it appears to be happening with all Koodo, Telus, and Bell customers.

• 
  Chris (@patsnation0917) reported 22 minutes ago from Edmonton, Alberta

  Has anyone elses @TELUS service been ****** lately? Mine's been glitchy and lags everytime I use the guide. I've reset everything by unplugging and plugging in again. Had service guys out here 3 times in the last 4 months. Is @shaw any better?

• 
  ***** (@WillyGrant) reported 25 minutes ago from Edmonton, Alberta

  @Shawhelp I’ve moved over to @TELUS as a result of your supervisor’s misogynistic attitude. I 💯% do not recommend @Shawhelp as a result of this terrible experience.

• 
  Lincoln Ho | Yegventures 🇻🇦🇨🇦🇭🇰 (@yegventures) reported 28 minutes ago from Edmonton, Alberta

  @JohnZmhr @plbg_s @Bell @TELUS It's strangely an 'essential service' that has been rationed out by providers and streaming services it seems. Imagine if gas was only working 80% of the time or electricity was 60% power.

• 
  Evie (@EvieNightstar) reported 28 minutes ago from Edmonton, Alberta

  @TinDizzy Telus just isn’t good in really old buildings. We switched to Shaw and have zero issues now.

• 
  💭++ : {𓂀 } Greeπ 𓀆 Ξyz 𓉢 חי (@Robertial) reported 29 minutes ago from Edmonton, Alberta

  Tread carefully, @TELUS . You’re entering a Lose-Lose situation. #100DaysOfPython “The best way to treat obstacles is to use them as stepping-stones. Laugh at them, tread on them, and let them lead you to something better.” —Enid Blyton

• 
  Lyn Sonnenberg 🇨🇦 (@lynsonnenberg) reported 32 minutes ago from Edmonton, Alberta

  @e45mcmanus It’s a good thought. Our Telus issue was resolved by then as it was an afternoon appointment. Gave me time to actually have lunch (novel idea).

• 
  charbroiled gargoyle 🚠 (@newmusicmichael) reported 41 minutes ago from Edmonton, Alberta

  And the only way we can change things is with $$$. I’m slowly working on detangling myself from using any Telus services. I can’t support this company any longer.

• 
  Jon G. (@WhiplashHimself) reported 43 minutes ago from Edmonton, Alberta

  Considering @Rogers @RogersHelps has screwed me around long enough, and refused to get with the times to help me out. I’m likely going to change providers after over 10 years of being a customer. Hey @TELUS, how you doin?

• 
  Lolo Avalon (@lolo_avalon) reported 45 minutes ago from Edmonton, Alberta

  @hayu yet AGAIN, the Hayu iPhone app, the Apple TV app, Telus app & the streaming method - NOTHING WORKS. I spend more time fighting with your system than I do watching shows. I'm not paying for this anymore!!!! Worst quality of any streaming service period.

• 
  Monika Social (@MonikaSocialYeg) reported 51 minutes ago from Edmonton, Alberta

  Anyone else having Telus internet issues lately in Windermere?

• 
  Madison Moroz: PLAYOFF BOUND!!! (@Madi39) reported 52 minutes ago from Edmonton, Alberta

  Ummmm my tv signal is now lost?!! Wtf Telus

• 
  ChazNYEG (@ChazNyeg) reported 54 minutes ago from Edmonton, Alberta

  @ShawInfo you're the WORST COMPANY EVER! no wonder you trail @TELUS and always will!!! Switching internet services in the morning (not before because guess what?!?, your servers are down).

• 
  Eevee (@JustCallMeEevee) reported 55 minutes ago from Edmonton, Alberta

  Telus internet has created so many problems with my streaming schedule 😩 if things continue like this over the next month or two we’re going to need to switch ISP’s. With that being said.... anyone know if anyone is hiring? Mama needs a new job ASAP.

• 
  Stuart Kehrig (@stukehrig) reported 57 minutes ago from Edmonton, Alberta

  ****, ****, **** **** @TELUS Your website sucks, it times out my changing cable package and wants to sell me a wifi booster starter pack when I have one and all I want is an expansion pack.

Telus Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Karen Howie (@karenhowie2008) reported 2 minutes ago

  @TELUS I keep getting emails from you, including bills, but I’m not a customer and I can’t find any way of letting you know as I can’t log into your portal. Help!!

• 
  Sharon Audley (@whistlersharon) reported 2 minutes ago

  Another solicitation call from @telus despite my number being registered on the Do Not Call registry. I filed a complaint online. It was quick and easy. Take the time and they'll have to stop.

• 
  Jeff (@Boomerjeff) reported 5 minutes ago

  @TELUSsupport I have received a dozen emails about my "account." I've never heard of Telus before these emails. I'm unable to communicate with the stupid bot on your website. How do I find out if I have an account or if someone impersonating me opened an account in my name?

• 
  bigmacd (@bigmacd16684) reported 10 minutes ago

  ShinyHunters claim breach at Telus Digital, stealing 1 petabyte of data: customer support recordings, source code, and employee records with FBI background checks. #Cybersecurity #DataBreach

• 
  Paul Horn 🇨🇦🥍🇨🇦🥍🇨🇦 (@bootstrap20) reported 12 minutes ago

  This happened to me too, but it was the last voicemail from my brother lost when Koodo changed my service. Thankfully, a VP at Telus went the extra mile and they were able to send me the recording. I have always thought that my experience was a unique one, but obviously not.

• 
  Nonso Anoliefo (@AnoliefoNonso) reported 16 minutes ago

  @TELUSsupport Hi, I don't what's the problem with Telus because the customer service is very terrible you can't even present your problem. I switched to another provider on the 24th of February cus of increasing monthly bills which I have tried to resolve but to no avail.

• 
  Scott (@gmaniaus) reported 18 minutes ago

  @telusmobility I arrived in the US and got a text from Telus letting me know I am now roaming and my plan includes roaming but I can’t send texts and no data. Help pls

• 
  TELUS Support (@TELUSsupport) reported 22 minutes ago

  @VincentDynamo You can utilize the online team member chat service via your parents TELUS app. If the agent is not able to perform the transfer from post paid to pre paid via the online chat they will arrange for a team member to call you directly.

• 
  chanduuuuu (@chanduuu_cs) reported 23 minutes ago

  @Pirat_Nation In March 2026, Crunchyroll confirmed a major data breach involving approximately 6.8 million users following a cyberattack on a third-party support provider, Telus Digital. The breach occurred when hackers used malware to hijack a support agent's Okta single sign-on account, giving them 24 hours of access to Crunchyroll’s internal systems, including Zendesk, Slack, and Google Workspace. Stolen data primarily consists of customer support ticket records, which include full names, usernames, email addresses, IP addresses, and general geographic locations. In April 2026, cybercriminals offered 2 million of these customer records for sale on a specialized forum, with a single buyer reportedly purchasing a bulk set of 1.2 million records. Security researchers have verified that 1.2 million unique email addresses from this sale are now appearing in data leak databases like Have I Been Pwned. The hackers reportedly demanded a $5 million ransom from Crunchyroll to prevent the release of 100GB of exfiltrated data, though the company has not officially confirmed paying it. Crunchyroll is currently facing class-action lawsuits alleging that the company failed to implement adequate security measures and was not transparent enough with users during the initial discovery. While Crunchyroll maintains that its core user database and full financial systems were not directly breached, the exposure of support ticket history means some users' partial payment info or private messages may be at risk.

• 
  bijboutique (@bijboutique1) reported 23 minutes ago

  @TELUS @TELUSsupport So you don’t have customer service people working there today? Waiting for my 5 minute call back from 7:30 this morning. Just tried to call a tech about my camera and got ads for 18 minutes. No people. Just ads. Waste of time.