Telus Outage Report in Sturgeon, Alberta
Some problems detected
Users are reporting problems related to: internet, phone and wi-fi.
Telus offers phone, internet and television services, as well as mobile phone and mobile internet service through Telus Mobility. Telus internet service uses DSL technology. Telus TV relies on satellite or internet television (IPTV). Telus' mobile phone network supports CMS, HSPA and LTE.
Full Outage Map
E-mailProblems in the last 24 hours in Sturgeon, Alberta
The chart below shows the number of Telus reports we have received in the last 24 hours from users in Sturgeon and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
December 12: Problems at Telus
Telus is having issues since 01:00 AM EST. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Telus users through our website.
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Internet (51%)
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Phone (27%)
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Wi-fi (9%)
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TV (7%)
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Total Blackout (4%)
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E-mail (3%)
Live Outage Map Near Sturgeon, Alberta
The most recent Telus outage reports came from the following cities: Edmonton.
| City | Problem Type | Report Time |
|---|---|---|
 Edmonton |
Internet | |
| Edmonton |
Total Blackout | |
| Edmonton |
Internet | |
| Edmonton |
||
| Edmonton |
Internet | |
| Edmonton |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Telus Issues Reports Near Sturgeon, Alberta
Latest outage, problems and issue reports in Sturgeon and nearby locations:
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Levi Flaman
(@LeviFlaman) reported
from
Edmonton, Alberta
@reubhoney @andrew_leach There was one in the Telus Building that was refilled recently for the first time in weeks. Before the layoffs of cleaning staff and the outsourcing to BeeClean, this was never a problem that I recall encountering.
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Lincoln Ho | Yegventures | 何令恒 🇻🇦🇨🇦🇭🇰
(@yegventures) reported
from
Edmonton, Alberta
@JayIsPainting @TELUSsupport It's either a "bundle total" as it says (more than one service like phone or tv will give you permanent discounts), or a "monthly total". A rate protection plan (a 2-3 yr term) is always $10 more than a month to month with TELUS.
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Loreen Wilson
(@gidsmomp) reported
from
Edmonton, Alberta
What is going on with this stupid new @telus+ upgrade? It won't recognize my booster network on the app. Wants payment update for @Apple box. Won't take my card info. COLOSSAL WASTE OF TIME & MONEY!
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Windshield Edmonton (Phil)
(@YEGwindshield) reported
from
Edmonton, Alberta
@magzvee9 @TELUS @TELUSsupport SIM card issue Can you get dialtine? Try restarting...
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RDCloutier_Oilers
(@Cloutier_Oilers) reported
from
Edmonton, Alberta
Telus fix your ****!
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Candace Elliott
(@CandaceElliott) reported
from
Edmonton, Alberta
So many dropped cell calls and no service sometimes in the city from @telus…? Does 5G suck right now? #yeg #cellservice #telus
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Mñso
(@mnsomusic) reported
from
Edmonton, Alberta
Telus is Garbage, still not as bad as Rogers tho. They’ve been on the curb.
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Unacceptable Chinese Gordon 👨🏻🧏🏻♂️👂🏻🦻🏻
(@CggGordon) reported
from
Edmonton, Alberta
Ridiculous. Set up prepaid services with @TELUS because I owe $2200 to pay the contract off for my #iPhone13ProMax & #AppleWatchSeries7. Was supposed to receive an additional 500 mb for having auto top on and never received it. Store employees could not set up eSim so gave me a…
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Чад (Chad) 🇺🇦
(@ChadOhman) reported
from
Edmonton, Alberta
@TELUSsupport I’m getting north of 750mbps to a Telus server in #yeg. The problem is not inside my house. Fix your peering.
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*****
(@WillyGrant) reported
from
Edmonton, Alberta
I’m paying for a service from @Shawhelp that I’m not receiving. I call. You are unable to fix. I ask for a credit for the 36 days of non-service and I’m offered 14 days. Why would you continue to charge me for a service I’m not receiving? @TELUS I’d like to switch.
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East meets West
(@KeeperOfSheep) reported
from
Edmonton, Alberta
@TELUS are you actively calling customers attempting to upgrade to iPhone 14? call from 18665582273, when I said no thank you, I'm not looking to upgrade right now, I got an immediate hang up, no "thank you", no "have a good evening" ? your outsourcing hurts your reputation.
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flyhighmiledude
(@flymilehighdude) reported
from
Edmonton, Alberta
@TELUSsupport @TELUS Seriously, if all the gouging is not enough, now it's Credit card fees. If you are going to behave like #nofrills, then your price needs to come down. You can't be both!
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Syd Perkins
(@sydthesquider) reported
from
Edmonton, Alberta
Unable to log into Telus TV + on my iPad. No problem with other devices. Anyone know why? @TELUSsupport
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Ricky Mitchell 🇨🇦
(@mitchell_ricky) reported
from
Edmonton, Alberta
Anyone elses @TELUS internet down in West Edmonton?
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Bigfella4900
(@bigfella4900) reported
from
Edmonton, Alberta
@AlleyDalley Alley....just switch to TELUS and dont worry about things....I can help you....DM me if you want to switch
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Jigga
(@yegnav) reported
from
Edmonton, Alberta
@TELUSsupport Telus charging me $1,900 for a phone bill. Been trying to get a resolution for months but instead I get warnings to pay. Will anyone correct my bill or do I need to cancel my companies services?
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*****
(@WillyGrant) reported
from
Edmonton, Alberta
@Shawhelp I’ve moved over to @TELUS as a result of your supervisor’s misogynistic attitude. I 💯% do not recommend @Shawhelp as a result of this terrible experience.
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RealFakeMacT
(@RealFakeMacT) reported
from
Edmonton, Alberta
@koodo It’s not only my phone. All 4 of our phones have terrible reception all over Beaumont and also on our community FB page it appears to be happening with all Koodo, Telus, and Bell customers.
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𝕓𝕚𝕘_𝕗𝕒𝕟𝟚𝟘𝟙𝟡 (Non-Parody account)
(@big_fan2019) reported
from
Edmonton, Alberta
@TELUSsupport trying to rotate and video on the Telus OPTIK app sucks it doesn’t work why
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𝕓𝕚𝕘_𝕗𝕒𝕟𝟚𝟘𝟙𝟡 (Non-Parody account)
(@big_fan2019) reported
from
Edmonton, Alberta
@TELUSsupport trying to rotate a video on the Telus OPTIK app sucks it doesn’t work why
Telus Issues Reports
Latest outage, problems and issue reports in social media:
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Ryan Watson
(@KillaWats83) reported
@TELUS is there any service issues happening right now because of the storm yesterday?
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x-SalTrey’s Diamonds (49-27-6)
(@MattyPlumz) reported
@TELUS @TELUSsupport Ya know it’s funny, you guys keep adding phone lines & adding phone lines daily but you do NOTHING to add more towers to support the capacity. Pretty sad when I pay $120 a month for my cell & CANT EVEN WATCH A HOCKEY GAME AT WORK!!! 🖕🏼🖕🏼🖕🏼
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Jen Postles
(@PostlesJen) reported
I reported a phone line down on the sidewalk and I just received this text message?? @TELUS @TELUSsupport ...your technician is all set to arrive on (date) Please remember a $150 service call charge will apply if you are unavailable for your appointment or if not caused by TELUS
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tricia candy...
(@missdominatrish) reported
@HannieOkello @TELUS @Rogers My telus cell phone has had no issues but rogers has been down for 29 hours now
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moth
(@TBengert) reported
Sabrina here- telus is a piece of **** and I have not had service at all during this black out and I'm so internet deprived
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CJ Frederick 🇺🇦
(@PoweredbyPoodle) reported
@LTFD_NOIQ We both have phones that send us Amber Alerts, but neither of us (@TELUS network) received an alert. Curious about what went wrong.
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Ms. Pell 🧪🧬
(@MsKPell) reported
@KayedSabrina Telus here and the service has been hit or miss all day (currently in Trent Hills)
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WeatherMan07
(@WeatherManRed1) reported
@PoweredbyPoodle My family had 3 devices compatible with receiving alerts but did not receive anything. We had 3 different services (Lucky Mobile/Bell, Rodgers and Telus). I think we lost LTE/cell service before they sent the notification.
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Akash Sablok
(@AkashSablok) reported
For a communication company, it’s has been absolute nightmare trying to connect with someone @TELUS or @TELUSsupport Five phone calls, each time on hold 30-45 minutes - still no resolution with our billing. I believe it’s time to switch all our @telus services. #disappointed
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Peter
(@Peter79204473) reported
@TELUS finally saying goodbye to this crap company. Support was useless as usual. Loyalty department is a joke