Telus Outage in Burnaby, British Columbia

Telus offers phone, internet and television services, as well as mobile phone and mobile internet service through Telus Mobility. Telus internet service uses DSL technology. Telus TV relies on satellite or internet television (IPTV). Telus' mobile phone network supports CMS, HSPA and LTE.

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Telus problems in the last 24 hours in Burnaby, British Columbia

Telus Outage Chart in Burnaby, British Columbia

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Most Reported Problems:

E-mail
(37.39%)
Internet
(28.21%)
Phone
(16.51%)
TV
(8.72%)
Wi-fi
(5.05%)
Total Blackout
(4.13%)

Telus Outage Map Near Burnaby, British Columbia

The most recent outage reports and issues originated from Vancouver, Delta, Surrey, Burnaby, Coquitlam, North Vancouver, Port Coquitlam, Richmond, Port Moody, New Westminster and Pitt Meadows.

Vancouver Internet
Vancouver Internet
Vancouver Internet
Delta Phone
Vancouver Internet
Vancouver Internet

Telus in Burnaby, British Columbia Comments

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Telus Issues Reports Near Burnaby, British Columbia

Latest outage, problems and issue reports in Burnaby and nearby locations:
  • gh0stflesh Slurms MacKenzie (@gh0stflesh) reported from Coquitlam, British Columbia

    Telus pls come fix our internet I haven't been able to take my Spanish lessons in a full week and the duolingo owl is trying to kill me

  • KalpnaSolanki1 Kalpna (@KalpnaSolanki1) reported from Burnaby, British Columbia

    @TELUSsupport Fibre is available in our area and line is in place. Tech just did not know how to do the connection! Yet, @telus discontinued the old service!

  • KalpnaSolanki1 Kalpna (@KalpnaSolanki1) reported from Burnaby, British Columbia

    Tsk Tsk @TELUS cancelling my old internet service in anticipation of fibre optic being connected WITHOUT verification that the work had actually been completed. Now I have no internet connection at all @TELUSsupport #FAIL

  • KimABowie Kimberley Bowie (@KimABowie) reported from Vancouver, British Columbia

    @Ian_A_MacDonald @jodyvance @TELUS I’m so sorry. Telus is brutal and overcharges me every month. And customer service is abysmal.

  • iheliconnet HeliConnect (@iheliconnet) reported from Delta, British Columbia

    @TELUSsupport been on hold for 30 minutes. Soon as a delta cable/eastlink gets a bit higher speed I’m so gone. We have a total outage. No acknowledgment on Telus’s past othervthan leave you on hold. Could at least put a notice out or something! SUCKS!!!

  • MarkBreslaw Mark Breslaw (@MarkBreslaw) reported from Vancouver, British Columbia

    @TELUSsupport I did call the sales team and was hung up on so I do t want to call in again. I would like to be treated like a customer TELUS wants to keep. Please tell me what iPhone options are available for the same deal I already received a confirmation for less than a week ago

  • MsAlexi Alexi (@MsAlexi) reported from Vancouver, British Columbia

    @TELUSsupport I understand that scheduling and servicing takes time. However, we’ve been a TELUS customer for a long time and for a communication company, communication could be greatly improved. Now we wait... and looking at other providers that could get us connected ASAP. 3/3

  • GrainneMcElroy Grainne McElroy (@GrainneMcElroy) reported from Richmond, British Columbia

    Support: Manage the Help @TELUS #BCNET201

  • MsAlexi Alexi (@MsAlexi) reported from Vancouver, British Columbia

    @TELUSsupport @TELUS When you’ve been using PureFibre internet for over 4 years and to find out that the new home you’re moving into does not have PureFibre even though the website and TELUS support confirmed that we have it, is a shitty to find out on your moving day 👎 1/2

  • hawes Stefan Hawes (@hawes) reported from Vancouver, British Columbia

    Discovering a problem with the modern world. When your Internet goes down and you have to wait a couple of days for someone to come by to fix it, you’re also without TV, movies, and music. Might just have to read in silence. @TELUS

  • MsYouDoYou BdblE (@MsYouDoYou) reported from Vancouver, British Columbia

    Every single time I have to talk to @TELUSsupport (often) it’s a great experience. I know people have TELUS issues but I am consistently pleased with their service and not enough people say positive things on this yelling machine.

  • MsYouDoYou BdblE (@MsYouDoYou) reported from Vancouver, British Columbia

    I really enjoy @TELUS as a company and have so very few issues with them or their services. I hope to heck when we move we can get fibre optic tho because it’s not workable in this townhouse and it’s annoying af.

  • ckmng8 Camy Ng (@ckmng8) reported from Vancouver, British Columbia

    Breaking down language barriers! I want to subtitle everything! @DustinJez @FCLEdu #transform2030 #microsofteducation #microsofteduca #telus #microsoftvan #wemovement #vancouver #BCEd #learning #SD43 #professionaldevelopment #****

  • aarongurney Aaron Gurney (@aarongurney) reported from Vancouver, British Columbia

    @TELUS I am having a frustrating time trying to call you guys to purchase Internet service from you. My call has been dropped 3 times and the call-back feature is no longer available. Please make it right.

  • rightoutthere Tac one (@rightoutthere) reported from Coquitlam, British Columbia

    With all the neg. crap I read against Telus, I'd like to say, ever since we switched from Shaw to Telus our lives have become communication stress free. I run a complete wireless smart home, our service has been great, customer service has been outstanding + much lower bill..👍

  • spawnsteryvr Steven 🇨🇦 (@spawnsteryvr) reported from Vancouver, British Columbia

    @TELUSsupport This is very odd. Some email is coming through but I know not all. Sent a test message from Gmail to TELUS, which was slow in receiving but I did get. Also just received one from something I subscribe to but still a minimum of 2 emails outstanding.

  • fjgomezl Francisco Gomez (@fjgomezl) reported from Vancouver, British Columbia

    TELUSsupport @TELUS Pik tv not working at the worst possible time @oscars2019

  • lorrain18185158 LARAINE (@lorrain18185158) reported from Richmond, British Columbia

    @JillKrop Hi Jill, I’m looking at switching from Telus to Freedom have you heard any negative comments about dropped calls or bad reception outside of your “home” area thank you

  • vingienzo57 Vince Venditti (@vingienzo57) reported from Coquitlam, British Columbia

    Having trouble with #telus tv, again! Seriously thinking of going back to #shaw, and once I go back I’m never coming back to #telus 🤨

  • James_Cobalt James Cobalt (@James_Cobalt) reported from Surrey, British Columbia

    @TheSamanthaMack @TELUS @JoshRimer @evilyn_13 @MistressTdotnet @AnnaLeeVRX When I had similar issues with Rogers, on a wired LAN they sent a tech to test signal and such. He replaced a splitter (for the visual cable), plugged me into it, and the issue was resolved.

  • sixo_four SIXO FOUR (@sixo_four) reported from North Vancouver, British Columbia

    @TELUSsupport @TELUS I have been a loyal customer for years and when my contract is up and I request a promo offer from your website and you say NO, makes switching to @ShawInfo that much easier of a decision. Brutal.

  • jimmybee604 James (@jimmybee604) reported from Vancouver, British Columbia

    @TELUS wrote me a letter than opened with a self praise paragraph about how they won awards and how great they are. In the second paragraph they told me my bill is going up $10/month. What type of BS customer outreach is this. #crappytelecom #big3monopoly

  • seeking_Taylor Taylor (@seeking_Taylor) reported from Delta, British Columbia

    And now I need to deal with Telus mobility. Frustrating really because I’ve been a loyal mobility and home TV customer for over 15 years and it all seems like a massive rip off.

  • stuffapproved Ronald Swizzler (@stuffapproved) reported from Richmond, British Columbia

    @RogersHelps I’m pretty sure it’s your job to BS your customers. #telus never had these issues, but #rogers is horrible in the #canadaline tunnel section, especially towards Richmond. Of course I have roaming on.

  • bob_woolsey Bob Woolsey (@bob_woolsey) reported from Vancouver, British Columbia

    @johnVcorbett @PattyOLimerick Don’t take this the wrong way, but as a Vancouverite who’s watched Ian Gillespie run amok for years... hahahahahahahahaha. Yeah, West Bank is terrible. Look up the TELUS Gardens development.

  • ArnoPrincestonP Arno Princeston Pan (@ArnoPrincestonP) reported from Vancouver, British Columbia

    Forgot #Telus public Wi-Fi, it doesn't work well with #BBM or other apps.

  • dave_pasin Dave Pasin (@dave_pasin) reported from Vancouver, British Columbia

    @LesliBoldt @TELUS @shawcable Been there done that and by the time the 90 to 120 minutes is up I remind them that it’s a lot harder to find a new customer than keeping a current one and usually get a better deal or credit of some sort. After yelling at them about how awful they are & apologies are meaningless

  • dave_pasin Dave Pasin (@dave_pasin) reported from Vancouver, British Columbia

    @LesliBoldt @TELUS Well you’ve been productive that’s better than me as I swear at the phone for an hour and a half waiting for @shawcable. Your patience and industriousness is amazing. It seems the race to the bottom for horrid customer service is always ongoing between Canadian telecoms.

  • karanjitkochar Karanjit Singh (@karanjitkochar) reported from Surrey, British Columbia

    @TELUS not happy with service I got. I have been on the phone over an hour last two days and still haven’t been able to connect with your customer service team! Is there any other way or do I have to just move to competition!

  • dave_pasin Dave Pasin (@dave_pasin) reported from Surrey, British Columbia

    @mtnbvan @canadapostcorp @DayandRossGroup @bellcanada @shawcable @TELUS Lol get in line! The litany of bad service and add on expenses grows with little to no oversight. Canada’s mobile companies are pathetic at everything but overcharging for lousy service

  • dave_pasin Dave Pasin (@dave_pasin) reported from Surrey, British Columbia

    @mtnbvan @canadapostcorp @DayandRossGroup It seems apologies don’t really mean anything as the service gets worse. See @bellcanada @shawcable @TELUS for details. Masters at lousy service and meaningless apologies.

  • bh_ brant h (@bh_) reported from Mount Pleasant, British Columbia

    Don’t let the ads fool you. Here are the facts: - lawyers = bad - pipelines = bad - the good doctor = bad - young sheldon = bad - the good deeds cup = bad - cars, trucks, suvs = bad - rogers, telus, bell = bad - td, rbc, bmo, scotiabank = bad

  • 610Mike 1 Tall Cop (@610Mike) reported from Surrey, British Columbia

    On hold for an hour with @telus so the agent can find information on how to upgrade an already existing acct. Awesome service ( NOT)

  • cashmad cashmad (@cashmad) reported from Vancouver, British Columbia

    Man. The @TELUS OptikLive is truly awful. Sorry to be Debbie Downer but it’s just terrible. Sports are basically unwatchable. #choppy #laggy #TeamCanada

  • VancouverShap SHAP (@VancouverShap) reported from Surrey, British Columbia

    @CraveHelp I am a subscriber through Telus Optik TV. I have downloaded the Crave app and logged in without issue. I am trying to download some shows for offline viewing and I am getting an error message. @TELUS asked me to contact you to resolve the issue.

  • dennisloveds Hao Xie, Dennis (@dennisloveds) reported from Burnaby, British Columbia

    @TELUSsupport No internet half day. Called support and they said don’ know when will be fixed. Switch to Telus less than a month.......

  • dennisloveds Hao Xie, Dennis (@dennisloveds) reported from Burnaby, British Columbia

    Telus internet is down in burnaby. Feel so bad in the Christmas Eve @TELUS @TELUSsupport

  • VCC_Alumni VCC Alumni Relations (@VCC_Alumni) reported from Vancouver, British Columbia

    Nice way to end 2018, a confirmed gift from @FriendlyFuture and @TELUS in support of our #toothtrolley

  • gurdipsahota Gurdip Singh Sahota (@gurdipsahota) reported from Surrey, British Columbia

    On national security grounds, Canada must ditch #Huawei network equipment & come up with a 'Made-in-Canada' solution involving @BlackBerry software/hardware. I think @BlackBerry know a thing or two about security!!! #5G #cdnpoli #5GNetworks #telus #bell #Canada #BlackBerry

  • IAmEvenSteven Steven (@IAmEvenSteven) reported from Vancouver, British Columbia

    @ferliciaf89 @TELUSsupport On the phone with support now. Since the line doesn’t appear on live tv, must be something on Telus’ end. Right now my internet and optik box are being rebooted, though don’t see how that’ll make a difference.

  • CP_CNC Sawker Bernie (@CP_CNC) reported from Richmond, British Columbia

    @steeletalk @Shawhelp good luck with that! Excellent presale service, then support is shambolic. Telus is not better.

  • TheCloudIsReal thecloudisreal ☁️ (@TheCloudIsReal) reported from North Vancouver, British Columbia

    @TELUS I am loyal customer for many years and love you guys but I really need help getting help on my home internet service and your @TELUSsupport needs help to help me :)

  • Sikadime Sikadime (@Sikadime) reported from Coquitlam, British Columbia

    @lundartheclown I been with Fido since 99 but the coverage in Vancouver sucks. Telus, Shaw & Bell run ish out here so go with the better coverage

  • KevinLai_ Kevin Lai (@KevinLai_) reported from Richmond, British Columbia

    Telus you have the worst customer service. Switching everything to Shaw and Rogers #TELUS

  • BBMmeEH Aaron M (@BBMmeEH) reported from Burnaby, British Columbia

    Day6 without home internet. How hard is it to have a @TELUS installer come by and setup internet. It's annoying when the installer says he will come by but never shows up. I hope to hear good news in the morning tomorrow. Just disappointed at this point. @TELUSsupport

  • jayee16 Jason Yee (@jayee16) reported from Vancouver, British Columbia

    5) I’m doing my best to be a TELUS customer, including offering feedback on your current process. Please get back to me to resolve this matter otherwise you’ll lose a new customer and we’ll stick with Shaw.

  • jayee16 Jason Yee (@jayee16) reported from Vancouver, British Columbia

    1) @TELUS @TELUSsupport Trying to become a new customer. Monday at 5:15pm went into TELUS store on 4th in Kitsilano to place an order for internet. Was told I’d be called back to setup an appointment. No call from TELUS. Then called into customer support this morning waited for..

  • cindywilhelm Cindy Wilhelm (@cindywilhelm) reported from Burnaby, British Columbia

    Hi @Jeremy_Baker by the way your sister is one of my favorite customer like I said I people from Telus and BCIT are good customers but the rest people I deal with there some are stupid rude list can go on that is why I dont say much about that job it is job and that is it.

  • WFLBC Scott Graham 📸 (@WFLBC) reported from Vancouver, British Columbia

    @bigheadtaco @CRTCeng @CCTS_CPRST @TELUSBusiness @CRTCHearings @TELUS That sucks.

  • jennkg Jennifer Korba-Gill (@jennkg) reported from Vancouver, British Columbia

    Watched 7 seconds of the haunting of house hill when my TELUS box immediately shut down. #nope #notwatchinganymore #creepy #ghosts

Telus Issues Reports

Latest outage, problems and issue reports in social media:
  • neillacroix Neil La Croix (@neillacroix) reported

    Took my new warranty iPhone X to Telus Regent Mall and my cell guy Jacob unfortunately wasn’t there, but his staff member Rebecca was able to help me with the new screen protector and also helped me find all my iCloud backups! #Service #ClientCare #CellPhone

  • therealjaypo Jason Powell (@therealjaypo) reported

    I didn't look too deep at @TELUS because I'm probably cancelling them since my flex data plan kicks off after 5gb because I'm $50 "over" my monthly rate and changing that feels like something that'd run the risk of a stealth customer service interaction fee.

  • HarlowWinter_ Carmen (@HarlowWinter_) reported

    I'm in such a bad mood.. Been on the phone with Telus for over an hour this morning about another issue only to find out it was an issue on Samsung's end and they won't help me unless I pay them. Freaking jerks. I won't be buying anything from them ever again

  • CredibleHulk4 CredibleHulk (@CredibleHulk4) reported

    @Jayemmbee23 And TELUS is still offering the same shit plans.

  • rotsquad Rot (@rotsquad) reported

    I woke up to finding out my phone bill is really high because ****** Telus, but Ivgot a commission back so it's not all bad

  • AkioMaroon Akio Maroon (@AkioMaroon) reported

    @Rogers Customer since 1999 but After reading all this I'm seriously thinking of switching companies altogether since my share everything plan is gone and the cost of 20G plus a line is impregnating me rn. @FreedomMobile @TELUS what's good

  • vmcntosh Victoria McIntosh (@vmcntosh) reported

    @Peter_Greathead Telus. I’ve gotten good deals with them and reliable services. Also, professionally, the firm practices ‘privacy by design’, so easy to support.

  • Devin_Rabey Devin Rabey (@Devin_Rabey) reported

    @krzyabn @MobileSyrup I honestly don't have issues with Rogers. Where they have service they work quite well...though they can't touch Bell/Telus speed and coverage.

  • adrianborowsky Adrian Borowsky (@adrianborowsky) reported from Edmonton, Alberta

    @tonyposnanski @TheRealOJ32 Golly. @TELUS , maybe you were right about cyber bullying. Help this poor man. He's being treated as if he killed 2 people or something.

  • TylerH222 Tyler Hansen (@TylerH222) reported

    @Darla_artist @Ryan_Q97 @TSN_PR @Bell That would be BRUTAL... damn... my Telus feed was fine