Telus outages and service status in Burnaby, British Columbia
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Full Outage Map
- Telus generated 0 outage signals in the last 24 hours around Burnaby, including 0 direct reports.
- The most common problems reported in this area mention Internet and Wi-fi.
- The most recent signal from this area was received Sep 17, 9:33 AM EDT.
- Internet (91%)
- Wi-fi (9%)
Telus offers phone, internet and television services, as well as mobile phone and mobile internet service through Telus Mobility. Telus internet service uses DSL technology. Telus TV relies on satellite or internet television (IPTV). Telus' mobile phone network supports CMS, HSPA and LTE.
Problems in the last 24 hours in Burnaby, British Columbia
The chart below shows the number of Telus reports we have received in the last 24 hours from users in Burnaby, British Columbia and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Telus. Are you experiencing issues or an outage? Leave a message in the comments section!
Live Outage Map Near Burnaby, British Columbia
The most recent Telus outage reports came from the following cities: Vancouver, North Vancouver, Port Moody, Burnaby, and Richmond.
| City | Problem Type | Report Time |
|---|---|---|
 Vancouver
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Internet | 3 days ago |
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Vancouver
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Internet | 12 days ago |
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Vancouver
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Internet | 15 days ago |
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Vancouver
|
Internet | 17 days ago |
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Vancouver
|
Internet | 19 days ago |
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Vancouver
|
Internet | 20 days ago |
Nearby cities with recent reports
1 recent signals
Community Discussion
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Telus Issues Reports Near Burnaby, British Columbia
Latest outage, problems and issue reports in Burnaby and nearby locations:
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Dave Pasin (@dave_pasin) reported from Vancouver, British Columbia@casper5803 @richardzussman @TELUS where are they getting these agents so quickly? Great if they actually can, however, the reality remains where are they getting them & why werent they deployed yesterday when it became obvious their ineptitude was creating huge issues?
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Brandon Weese (@brandonweese89) reported from North Vancouver, British Columbia@TELUS suddenly no service for over 5 minutes. What’s the issue????
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mama bear (@trackwanderer) reported from Vancouver, British ColumbiaSo glad we got DAZN for the singular reason that Telus has too many ridiculous problems.
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Quinn Mell-Cobb (@QuinnMellCobb) reported from Vancouver, British Columbia@Shawhelp Myself and two other people (all with university educations) were unable to figure out how to install it, and now I’m paying for a service I’m not receiving. Come fix this immediately or I’m going back to @TELUS.
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Andrew Ferguson (@warandpeace) reported from Vancouver, British Columbia@MOOMANiBE Telus outage of some kind, it’s weirdly ‘mostly’ out but not fully ¯\_(ツ)_/¯
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Shamim Abbassi (@ShamimAbbassi) reported from Vancouver, British Columbia@TELUS @Fidomobile we expect the same support from you as well. So many Iranians need this support. #MahsaAmini
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miranda hudson (@_hudsonny) reported from Vancouver, British ColumbiaWho is better than @telus for home WiFi? Currently paying for the most expensive internet that is slow, intermittently down, and has the worst customer service.
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Grant Dawson (@pyeinburnaby) reported from Buckingham Heights, British ColumbiaWaiting for #telus support to call me back. No internet. Any guesses on how long this will be? We are at 35minutes already
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HODLouly (@Maria_here) reported from Burnaby, British Columbia@theJagmeetSingh You mean Telus has workers still? Every time I call there I’ve never waited less than 45 minutes on hold
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DaleCadeau (@DaleCadeau) reported from Delta, British Columbia@GlobalBC As a member of Telus Life Plus, I am jumping no queues. All medical procedures I receive are outside of Telus & are in the MSP “lottery” to receive health care. I don’t have a family Doctor so how can keeping me out of visiting emergency or walk in clinics hurt the system?
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Michael Smit (@msmit) reported from Vancouver, British Columbia@telus my gigabit internet is now 25mb. It has been atrocious for over a year - see the history of Speedtest results above. I have several key video calls late tonight and this is too much of a risk. Please help.
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freelance cyberbully (@d_esiree_______) reported from Vancouver, British ColumbiaIn Telus cause I lost my SIM card cause I’m really stupid and this woman ahead of me just told me she’s been a customer since 1969. NINETEEN SIXTY NINE.
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BdblE (@MsYouDoYou) reported from Burnaby, British ColumbiaEvery 3-days @telus calls me to ask for my husband and every 3-days I tell them to stop and also that we cancelled our home internet service when they refused to make it work at all so it’s a waste of sales time. Every time they say they made a note. Then are annoyed. Repeat.
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Dave Pasin (@dave_pasin) reported from Vancouver, British Columbia@PaulDoroshenko Except @Telus is far from an expert at much of anything. Their reputation is horrid at most everything. Even their own employees acknowledge how bad they are.
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BdblE (@MsYouDoYou) reported from Burnaby, British Columbia@dustbobgod So far so good. We had to leave Telus, because it became unusable, and it’s been a delight ever since. With the exception of last week when the internet was out for most of a day but, hydro caused that problem. I was hesitant but happy to have switched. My wifi works now.
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mama bear 🙈🙉🙊 🏳️🌈 (@trackwanderer) reported from Vancouver, British Columbia@BigNasty6oh4 I have telus for everything. Service is mostly OK. I find them easy to deal with, but I'm also assertive as **** ( without goimg full Karen on them) what keeps me with them though honestly is the massive discount we get through their deal with our building ( 40% discount)
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Nathan Sheng (@2022inYVR_CA) reported from Richmond, British Columbia@Telus, this #telus outage seems to be rather strategic. Somethings still work others don’t…
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BdblE (@MsYouDoYou) reported from Burnaby, British Columbia@TheFalconer @TELUS Also **** off. As a business owner who processes transactions, I pay insane fees for everything I do. And so do the clients. And probably the staff. Pay your own fees you dumb *****.
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Lucas Mastelaro (@lucasmastelaro) reported from Vancouver, British ColumbiaCan you imagine booking an appointment with a customer for an essential service and not showing up? And not calling to reschedule? That’s what @TELUS @TELUSsupport did with me today. #badcustomerservice
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#IndianStatus531 (@BlueCedarAngel) reported from Burnaby, British ColumbiaThere has been a lot of theft on our Gitxsan Indian Reserves due to drug dealer invasion. I have #Ring and @TELUSsupport Security because both are lousy. No parts for Ring flood lights; and Telus doorbell constantly has problems 😩 Bands are useless with nepotism & no ed.
Telus Issues Reports
Latest outage, problems and issue reports in social media:
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Re Boot (@rebo0ot) reported@TELUS @reikokoyama79 I propose a new federal law. When phoning a customer service department, if you don’t get a live human answering within 5 minutes, a $50.00 will be given to the customer. And for each subsequent 5 minute wait, another $50.00. Maximum payout to customer $1000.00.
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Parental Advisory (@Parental_OnX) reportedSo latest update. STILL no @TELUS services at the new house. A LOT of conflicting answers, with any luck tomorrow it gets done finally. And if not then I am just going to cancel everything and go with starlink and put in a consumer affairs complaint. Absolutely ridiculous to take 10+ days to get services connected. Especially with the reasons given. I understand the broken line, but that was repaired last Thursday by the only competent person to come yet. Then to be told to "reboot the equipment" when we don't even HAVE equipment yet.... This is the problem with cheap overseas support that just reads from scripts and doesn't ever listen to anything the customer says. Get your crap together Telus, people are paying you literally thousands of dollars a year for some of these services and your techs half the time done even have the tools or skills required to do simple repairs or swaps if needed.
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viv 🧀💛👑 (@vivthelesbian) reported@hotglassofskank @RonnyTheSinner i used to work for telus and had a widow come in to cancel her late husbands cell phone so i had to call corporate and they’re like “we need proof” and she’s like “he died two days ago i don’t have any yet & can’t afford the bill coming out tomorrow” and they said “well too bad!”
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Glorious God (@GloriousGod01) reportedREMOTE JOBS THAT REQUIRE NO EXPERIENCE OR DEGREE You do not need a university degree or years of experience to start earning in dollars online. These remote jobs are actively hiring beginners right now in 2026: 1. Customer Service Representative: answer customer enquiries via chat or email for international companies. No experience needed. Pay ranges from $15 to $25 per hour. - Apply on Jobright. ai, Working Solutions, and RemotePulse. 2. Data Entry Specialist: type and organize information into databases or spreadsheets. Basic typing speed of 50 words per minute is enough to get started. Pay ranges from $15 to $30 per hour. - Apply on FlexJobs, Upwork, and Kuubiik. 3. AI Data Annotator: review, rate, and label AI outputs to help companies train their models. No degree required, just clear thinking and good written English. Pay ranges from $40,000 to $55,000 per year. - Apply on Scale AI, Appen, Telus International, and Prolific. 4. Virtual Assistant: handle emails, schedule appointments, manage social media, and support business owners remotely. Pay ranges from $2,500 to $4,000 per month. - Apply on Upwork, Fiverr, and Belay. 5. Chat Support Operator: respond to customer messages in real time for international brands. No portfolio or degree needed. Pay ranges from $900 to $4,800 per month depending on hours and grade. - Apply on ChatQuip and LiveWorld. 6. Transcriptionist: listen to audio recordings and convert them to text. Pay ranges from $15 to $25 per hour. - Apply on Rev. com and TranscribeMe. 7. Online Tutor: teach subjects you are already good at to students in other countries. Pay ranges from $20 to $30 per hour. - Apply on Tutor. com, Preply, and iTalki. 8. Freelance Proofreader: read and correct written content for grammar and clarity errors. Pay starts at $18 per hour and grows with experience. - Apply on Upwork and ProofreadingServices. com. Where to find all of these jobs in one place: 1. FlexJobs (flexjobs. com), DailyRemote (dailyremote. com) 2. We Work Remotely (weworkremotely. com), and 3. RemoteOK (remoteok. com) all list hundreds of entry-level remote jobs updated daily. No degree. No office. No excuses. Above all, love God.
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Roger Loves Music (@MusicMan1730) reportedTelus @TELUS @TELUSsupport What is the phone number to cancel my Home Service? I need to speak with someone to help explain to me why my bill went up $140
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Bon (@bon_muses) reported@TELUS Sent email formal complaint to #CEOs office for review after dealing with numerous escalation managers
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Clayton (@phinx404) reported@RSHFarms @TELUS @TELUSsupport Can trade you 5g/5g+ with full bars that gives you no internet errors everyday. No matter if iPhone or android
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Josh Butler (@RSHFarms) reported@kendude64 @TELUS @TELUSsupport Terrible, hard to run a business with this crap.
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Sergio Delgado 🇺🇸 🇨🇦 🇩🇪 🇵🇪 (@sergiodelgado) reported@Frid45 Half this stuff is not available to EU tho. Like how are they going to support Shaw, Rogers, Telus? Or Canadian Tire, Loblaws, etc?
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Clare A (@Murphysmom67) reportedRN I switched from Telus to Cogeco. I was told I didnt need a new SIM card bc Cogeco runs on Telus lines. Telus just disconnected me from the network. I have no calls, text or data. Your Chat line told me to call Mobility support. Apparently they dont understand what not activated on the network means. I need a Cogeco SIM card or to b reconnected to the network. What can u do to help? @cogecohelps