Telus Outage Report in Burnaby, British Columbia
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The latest reports from users having issues in Burnaby come from postal codes V5E, V5B, V5C and V5H.
Telus offers phone, internet and television services, as well as mobile phone and mobile internet service through Telus Mobility. Telus internet service uses DSL technology. Telus TV relies on satellite or internet television (IPTV). Telus' mobile phone network supports CMS, HSPA and LTE.
Full Outage Map
E-mailProblems in the last 24 hours in Burnaby, British Columbia
The chart below shows the number of Telus reports we have received in the last 24 hours from users in Burnaby and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Telus. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Telus users through our website.
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Internet (49%)
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Phone (27%)
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Wi-fi (9%)
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TV (7%)
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Total Blackout (5%)
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E-mail (4%)
Live Outage Map Near Burnaby, British Columbia
The most recent Telus outage reports came from the following cities: Vancouver, Burnaby, Richmond, Surrey, Coquitlam, Coquitlam, Port Moody, Delta, Port Coquitlam and North Vancouver.
| City | Problem Type | Report Time |
|---|---|---|
 Vancouver |
TV | |
| Burnaby |
Phone | |
| Vancouver |
TV | |
| Vancouver |
||
| Vancouver |
Internet | |
| Vancouver |
Total Blackout |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Telus Issues Reports Near Burnaby, British Columbia
Latest outage, problems and issue reports in Burnaby and nearby locations:
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Aaron Gurney
(@aarongurney) reported
from
Vancouver, British Columbia
@TELUS I am having a frustrating time trying to call you guys to purchase Internet service from you. My call has been dropped 3 times and the call-back feature is no longer available. Please make it right.
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HeliConnect
(@iheliconnet) reported
from
Delta, British Columbia
@TELUSsupport been on hold for 30 minutes. Soon as a delta cable/eastlink gets a bit higher speed I’m so gone. We have a total outage. No acknowledgment on Telus’s past othervthan leave you on hold. Could at least put a notice out or something! SUCKS!!!
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Slurms MacKenzie
(@gh0stflesh) reported
from
Coquitlam, British Columbia
Telus pls come fix our internet I haven't been able to take my Spanish lessons in a full week and the duolingo owl is trying to kill me
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Kalpna
(@KalpnaSolanki1) reported
from
Burnaby, British Columbia
Tsk Tsk @TELUS cancelling my old internet service in anticipation of fibre optic being connected WITHOUT verification that the work had actually been completed. Now I have no internet connection at all @TELUSsupport #FAIL
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SbonnerABV
(@SbonnerABV) reported
from
Vancouver, British Columbia
I’ve had TELUS at my condo in Gastown for over 20 years. Way better service and 4K services. Waiting for them to arrive in Yaletown to switch over.
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Alexi
(@MsAlexi) reported
from
Vancouver, British Columbia
@TELUSsupport I understand that scheduling and servicing takes time. However, we’ve been a TELUS customer for a long time and for a communication company, communication could be greatly improved. Now we wait... and looking at other providers that could get us connected ASAP. 3/3
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River B^#!$ Meowjin
(@MeowjinBoo) reported
from
Vancouver, British Columbia
@smashforwarddoc @TELUS @STORYHIVE Oh damn the project won. Grats!
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Kimberley Bowie
(@KimABowie) reported
from
Vancouver, British Columbia
@Ian_A_MacDonald @jodyvance @TELUS I’m so sorry. Telus is brutal and overcharges me every month. And customer service is abysmal.
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Alexi
(@MsAlexi) reported
from
Vancouver, British Columbia
@TELUSsupport @TELUS When you’ve been using PureFibre internet for over 4 years and to find out that the new home you’re moving into does not have PureFibre even though the website and TELUS support confirmed that we have it, is a shitty to find out on your moving day 👎 1/2
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Steven 🇨🇦 ✡️
(@spawnsteryvr) reported
from
Vancouver, British Columbia
@TransLink The problem here is that Shaw, at best, is free for 1/2 hour if you’re not one of their customers. Telus (what’s in Metro Vancouver taxis) would’ve been better. That’s actually free.
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Rajesh Prashar
(@RajeshPrashar) reported
from
Coquitlam, British Columbia
@TELUSsupport I got email telling me that I could use Telus Home Phone app. When tried to log in to app I got message that the service was not available in my area.
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Jennifer West
(@Westjet007) reported
from
Vancouver, British Columbia
I seriously recommend that people NOT get services with @Shawhelp. They don't keep their word and customer service is atrocious. Telus is your better option.
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Grainne McElroy
(@GrainneMcElroy) reported
from
Richmond, British Columbia
Support: Manage the Help @TELUS #BCNET201
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Mark Breslaw
(@MarkBreslaw) reported
from
Vancouver, British Columbia
@TELUSsupport I did call the sales team and was hung up on so I do t want to call in again. I would like to be treated like a customer TELUS wants to keep. Please tell me what iPhone options are available for the same deal I already received a confirmation for less than a week ago
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Kalpna
(@KalpnaSolanki1) reported
from
Burnaby, British Columbia
@TELUSsupport Fibre is available in our area and line is in place. Tech just did not know how to do the connection! Yet, @telus discontinued the old service!
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BdblE
(@MsYouDoYou) reported
from
Vancouver, British Columbia
I really enjoy @TELUS as a company and have so very few issues with them or their services. I hope to heck when we move we can get fibre optic tho because it’s not workable in this townhouse and it’s annoying af.
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BdblE
(@MsYouDoYou) reported
from
Vancouver, British Columbia
Every single time I have to talk to @TELUSsupport (often) it’s a great experience. I know people have TELUS issues but I am consistently pleased with their service and not enough people say positive things on this yelling machine.
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Camy Ng
(@ckmng8) reported
from
Vancouver, British Columbia
Breaking down language barriers! I want to subtitle everything! @DustinJez @FCLEdu #transform2030 #microsofteducation #microsofteduca #telus #microsoftvan #wemovement #vancouver #BCEd #learning #SD43 #professionaldevelopment #****
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Stefan Hawes
(@hawes) reported
from
Vancouver, British Columbia
Discovering a problem with the modern world. When your Internet goes down and you have to wait a couple of days for someone to come by to fix it, you’re also without TV, movies, and music. Might just have to read in silence. @TELUS
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Jody Vance
(@jodyvance) reported
from
Vancouver, British Columbia
@rxstephanie @Yankoster @TELUSsupport @TELUS I will give them a chance to fix what's happened. Having my bill jump by $20 a month, without reason, is sketchy.
Telus Issues Reports
Latest outage, problems and issue reports in social media:
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Caro
(@nursecaro13) reported
@koodo your customer service sucks 💩. When a customer schedules a callback, THAT MEANS CALL THEM BACK!!! Looking for a new service. Any friends have any recommendations? Not bell, telus or rogers proper, looking for alternative like public, virgin etc
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Jarod
(@JeepJarod) reported
@TELUSsupport Telus support: "You can request to be removed from..." Ummm...please re-read the 2nd paragraph of my original Tweet. Here, I'll help you. "even when they've requested to not be contacted?"
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Shane
(@BShane555) reported
@LaceyLaceyp Did they get in on dental too? If Canada Health Infoway completed patient access 15 years ago, we wouldn’t have some of the issues we do. Seems like Telus was handed a platter to expand their business.
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sharon taylor (shynk
(@sharontaylorshy) reported
@Weesesports @Sportsnet Terrible that sport net didn’t show that Davis cup was even on this morning on their programming info !! I’m with Telus 😵💫
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michelle lopi
(@M_svek) reported
@MizzzV @TELUSsupport @TELUS My husband was in hold for 50 min. They confirmed after 20 min on with support that there is an outage.
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Modern Pundit
(@sen127) reported
from
Toronto, Ontario
If you want to have the worse telecom experience go with @Rogers. They have all this network outages and connection issues and still if you keep it they don’t appreciate the business. Customer service/sales are rude. Better cancel instead of calling them. Go with @Bell or @TELUS
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Bo-Shiun, MD PhD 🇹🇼🇨🇦
(@boshiun) reported
@Emer_OToole Professor O'Toole: As a doctor, I'm terribly sorry to hear about your ordeal. Have you thought about getting virtual care in this case? Using service like Maple, Telus Myhealth (Babylon), etc. Things are bad in Ontario too.
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buy my **** on etsy
(@jennstansbury) reported
I haven’t had @TELUS service since Thursday. @TELUSsupport How is this allowed to go on for 4 days? I can’t leave my house because i will have no way to contact anyone.
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menace to sobriety
(@DobyXL) reported
@MojoFunky There are maybe 2 other service providers where I live but neither is fit for netplay so I am stuck being telus' *****
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Gaia’s Dad
(@DooleyHendrix) reported
MGM or Telus ain’t never gave me no money like this before