Telus Outage Report in Burnaby, British Columbia
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The latest reports from users having issues in Burnaby come from postal codes V5B and V5C.
Telus offers phone, internet and television services, as well as mobile phone and mobile internet service through Telus Mobility. Telus internet service uses DSL technology. Telus TV relies on satellite or internet television (IPTV). Telus' mobile phone network supports CMS, HSPA and LTE.
Full Outage Map
E-mailProblems in the last 24 hours in Burnaby, British Columbia
The chart below shows the number of Telus reports we have received in the last 24 hours from users in Burnaby and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Telus. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Telus users through our website.
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Internet (48%)
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Phone (28%)
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Wi-fi (9%)
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TV (7%)
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E-mail (5%)
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Total Blackout (4%)
Live Outage Map Near Burnaby, British Columbia
The most recent Telus outage reports came from the following cities: Vancouver, North Vancouver, Surrey, Coquitlam, Port Moody, Burnaby, Richmond, Coquitlam, Delta and Port Coquitlam.
| City | Problem Type | Report Time |
|---|---|---|
 Vancouver |
Internet | |
| Vancouver |
Wi-fi | |
| Vancouver |
Internet | |
| North Vancouver |
Phone | |
| Vancouver |
Internet | |
| Surrey |
Internet |
Community Discussion
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Telus Issues Reports Near Burnaby, British Columbia
Latest outage, problems and issue reports in Burnaby and nearby locations:
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Vic Wozniak
(@vicwozniak) reported
from
Surrey, British Columbia
@TELUSsupport Telus internet service has been flaky for several weeks now. Wifi connections dropping frequently where signal is “strong”. Surrey 185 street
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Dan Machholz
(@DanMachholz) reported
from
Surrey, British Columbia
@ngreenizan It’s as bad as watching a World Junior game on zoom and everyone has TELUS and one jerk has Shaw…
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Erica Young
(@ericapomme) reported
from
Surrey, British Columbia
@TylerAnakotta @AlexTheGreatish @nicklmg You should be able to get Telus gigabit fibre, although we’re in kind of the same boat as Nick even with Telus—cuts out a few nights a month, but not with any reliability we can trace potential causes. Overall still good service for the price.
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RitchWorld
(@RitchWorld) reported
from
New Westminster, British Columbia
Had a good talk with .@Shawhelp this weekend. After 20+ years of service, they played the greed game and didn’t want to talk. Called @TELUS and so happy to talk and worked a fabulous deal. father in law is happy as he will be saving $600/ year on home internet, cable and phone.
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Cam Cavers
(@camcavers) reported
from
Vancouver, British Columbia
@YVRHousing We’re going back one day/week next month (I’m contracting at TELUS) and it’ll go up to 2-3 days eventually but that’s a huge change. I turned down a job with this same team in 2019 because they wanted people in the office 5 days/week then.
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Olumuyiwa Igbalajobi, Ph.D
(@olumuyiwaayo) reported
from
West End, British Columbia
Hi @TELUS, we do not have access to internet in the last couple of hours. Kindly fix this! Location- UBC, Vancouver!
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Lucas Mastelaro
(@lucasmastelaro) reported
from
Vancouver, British Columbia
Can you imagine booking an appointment with a customer for an essential service and not showing up? And not calling to reschedule? That’s what @TELUS @TELUSsupport did with me today. #badcustomerservice
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BdblE
(@MsYouDoYou) reported
from
Burnaby, British Columbia
Every week @TELUS calls my phone and asks for my husband and every week I tell them to call his number and every week they apologize and say ok and every week they forget and every week I hang up on them because every week I still don’t want their crappy internet service.
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Brandon Weese
(@brandonweese89) reported
from
North Vancouver, British Columbia
@TELUS suddenly no service for over 5 minutes. What’s the issue????
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🇨🇦🇯🇵The Sam Murchison show🇺🇸🇨🇦
(@SamMurchison69) reported
from
Richmond, British Columbia
@CIPSRT_ICRTSP Ask #Telus #bell #shaw if they would provide internet service to people who have no money for internet service at 8080 Anderson Rd Richmond BC. This is a necessity of life for some of the most vulnerable livi in extreme poverty. Please Bad Sam
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GrandpaNippy
(@kiemag) reported
from
Westmount, British Columbia
@vancitysportswx It is a good route but not capable of handling the inevitable increase in volume, cell coverage is terrible #telus #rogers need to come up with an immediate upgrade plan
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Trevor
(@EastvanTrev) reported
from
Burnaby, British Columbia
Scam calls are getting out of hand. Over the past couple of days, I've had 5 calls for missing packages from DHL, CRA is sending someone to arrest me three times over and as of 5 minutes ago, my fourth covid emergency and I need to call back ASAP... Hey @TELUS and @Rogers , I bet
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mama bear
(@trackwanderer) reported
from
Vancouver, British Columbia
So glad we got DAZN for the singular reason that Telus has too many ridiculous problems.
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Kim
(@LuvKimber) reported
from
Surrey, British Columbia
So after another 58 minutes on the phone with @TELUS and 47 of that on hold…I get another technician sent to my House…but I have to wait another 4 days and no Manager from @TELUSsupport even bothered to pick up…is it just me?? Or does this happen to every long term customer???
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Jen Robbins
(@jenxrobbins) reported
from
Surrey, British Columbia
@TELUSsupport @cycnet I got a notification saying the Telus network is temporarily not available
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Jim Gordon
(@jimgordontv) reported
from
Vancouver, British Columbia
Hey @TELUS about to make my 3rd call in 3 weeks to @TELUSsupport about Optik/PVR problems! #telus
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BdblE
(@MsYouDoYou) reported
from
Burnaby, British Columbia
Every 3-days @telus calls me to ask for my husband and every 3-days I tell them to stop and also that we cancelled our home internet service when they refused to make it work at all so it’s a waste of sales time. Every time they say they made a note. Then are annoyed. Repeat.
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Cam Cavers
(@camcavers) reported
from
Vancouver, British Columbia
@Atomos @Cinecraig Or Edmonton. I knew a guy there who was a network engineer at Telus and wore shorts on casual Friday EVERY week of the year, because his new boss once said “at least this shorts nonsense will end in winter” in earshot of the guy.
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Peter Meiszner
(@PeterMeiszner) reported
from
Vancouver, British Columbia
Is @Novusnow down AGAIN for anyone else in Yaletown? Super frustrating- second time in a month. Going to have to seriously consider switching to @TELUS or @Shawhelp - major problem when you’re working from home.
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Prairie Paul
(@PaulDoroshenko) reported
from
Vancouver, British Columbia
I’m trying to contact @Telus business. Their website has no contact number. Took me 10 minutes and I found it on another site. I will do everything possible not to deal with @telus or Shaw. Imagine if you had a service interruption? Can’t call them? Ridiculous.
Telus Issues Reports
Latest outage, problems and issue reports in social media:
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Mark Sweeney
(@MarkSweeney) reported
They're telling me they cannot cancel my account until the cancellation team calls the deaf man who can't hear on the phone. It's been 40 minutes and Telus is sticking to their anti-deaf, discriminatory bs for "security" reasons.
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Shahzad Mansoory
(@smansoory) reported
@Mrolson74 @TELUSsupport Just switch from Shaw to Telus and it’s absolutely ridiculous they only way to get in touch for customer service is through Twitter or a bot and both are useless I think it’s time to go back to Shaw Cable Had I know about this would have never left Shaw
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佳娜
(@kMwbSrUNjd6OZ3z) reported
Informatica World 2022 Showcases Customer Adoption of the IDMC . Customers Volvo, Pepsi, ADT, Telus and FreddieMac to share Cloud Modernization success with IDMC at Informatica's annual customer conference Informatica,,,
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Gavin Hall
(@HallofGavin) reported
@stu_neatby I'm in West Royalty/ Winsloe. I know others who have Telus/ Koodo (same 💩, different pile) who've had good coverage. Guess it probably boils down to the angle of the sun, the wind speed velocity of an African Swallow and/ or the tidal schedule.
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Margaret HUGHES
(@Margare14942182) reported
@TELUSsupport I need assistance. New customer, just switched to telus. Have no service agreement I need my account # to get phone to work
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frank fardanesh
(@frankfardanesh) reported
@FreedomMobile Rogers and Telus waived their long-distance charges to Iran to support their customers so they can reach their loved ones. As the government of Iran shut down the internet in Iran. Freedom Mobile will support the customers too?
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Jacob
(@yeeeebud) reported
@TELUSsupport @TELUS just made the switch to your network just to find out that my previous cellular provider @Rogers has better 5G connection in Langley, BC. I’m getting 1 bar at home where I used to get 3-4 😕
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Mike
(@riderpride_m) reported
@TELUSsupport 2/2 How do I know if there is a downed line or accident? The map intentionally minimizes any outage. Can't believe Telus wasn't vilified for the multiple day long non-hurricane related outages last week due to hardware issues. Rogers didn't get away with it.
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cass
(@cassjamieson) reported
@TELUSsupport Back to no reliable phone service / data with Telus in Charlottetown, PEI. Is this another outage??
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Kinleytravels
(@kinleytravels) reported
I have an appointment today for a Telus tech to come fix a recurring issue. It was scheduled for 9 - 11 am and I have not heard from the tech. Can you please advise if I’m supposed to keep waiting? @TELUSsupport