Telus outages and service status in Burnaby, British Columbia
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Full Outage Map
- Telus generated 1 outage signal in the last 24 hours around Burnaby, including 1 direct report.
- The most common problems reported in this area mention Internet, Phone, and Total Blackout.
- The most recent signal from this area was received Aug 2, 5:26 PM EDT.
- Internet (50%)
- Phone (21%)
- Total Blackout (14%)
- Wi-fi (7%)
- TV (7%)
Telus offers phone, internet and television services, as well as mobile phone and mobile internet service through Telus Mobility. Telus internet service uses DSL technology. Telus TV relies on satellite or internet television (IPTV). Telus' mobile phone network supports CMS, HSPA and LTE.
Problems in the last 24 hours in Burnaby, British Columbia
The chart below shows the number of Telus reports we have received in the last 24 hours from users in Burnaby, British Columbia and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Telus. Are you experiencing issues or an outage? Leave a message in the comments section!
Live Outage Map Near Burnaby, British Columbia
The most recent Telus outage reports came from the following cities: Vancouver, Anmore, and North Vancouver.
| City | Problem Type | Report Time |
|---|---|---|
 Vancouver
|
Wi-fi | 2 hours ago |
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Vancouver
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TV | 6 days ago |
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Vancouver
|
Phone | 7 days ago |
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Vancouver
|
Internet | 7 days ago |
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Vancouver
|
Internet | 7 days ago |
|
Vancouver
|
Total Blackout | 9 days ago |
Nearby cities with recent reports
4 recent signals
Community Discussion
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Telus Issues Reports Near Burnaby, British Columbia
Latest outage, problems and issue reports in Burnaby and nearby locations:
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BdblE (@MsYouDoYou) reported from Burnaby, British ColumbiaEvery week @TELUS calls my phone and asks for my husband and every week I tell them to call his number and every week they apologize and say ok and every week they forget and every week I hang up on them because every week I still don’t want their crappy internet service.
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Quinn Mell-Cobb (@QuinnMellCobb) reported from Vancouver, British Columbia@Shawhelp Myself and two other people (all with university educations) were unable to figure out how to install it, and now I’m paying for a service I’m not receiving. Make this right immediately or I’m going back to @TELUS.
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Prairie Paul (@PaulDoroshenko) reported from Vancouver, British Columbia@FeralChristineB @TELUS Problem is @Telus is a scam. They are not transparent at all.
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Dave Pasin (@dave_pasin) reported from Vancouver, British Columbia@richardzussman @TELUS couldn’t organize its way out of one car parade. A truly horrid company. It’s no wonder this clown show was a failure. The govt should’ve known how bad Telus was before allowing them to undertake the task. It’s no wonder it failed. Relying on Telus is abysmal organization
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Dave Pasin (@dave_pasin) reported from Vancouver, British Columbia@keithbaldrey If youve ever had to deal with @Telus you’d know this fiasco is par for the course. On a good day Telus is in a tight battle for one of the worst customer service, unresponsive, bureaucratic co’s in the country, on a bad day you get what happened.
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gabrielle (@realgabeangel) reported from Richmond, British Columbia@FBI @CIA I have evidence that links Neteller and the management team into the PATHIC network (Rohit Joshi) into manipulation of data using Google servers (which ties in Google, Shaw, Rogers, Telus) and links @POTUS to improper legal misconduct by pardoning Jordan, an officer of
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Cam Cavers FKA Cam Cabers (@camcavers) reported from Vancouver, British Columbia@infil00p I think they fixed it late evening, but I’m not sure; wife and I are on Telus and I actually just finished moving both my kids’ phones from Speakout (which uses Rogers network) to Public prepaid sims, which is obviously Telus as it was bought out in 2016.
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Dave Pasin (@dave_pasin) reported from Vancouver, British Columbia@casper5803 @richardzussman @TELUS where are they getting these agents so quickly? Great if they actually can, however, the reality remains where are they getting them & why werent they deployed yesterday when it became obvious their ineptitude was creating huge issues?
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feels like Groundhog Day (@sliver9754) reported from North Vancouver, British Columbia@TELUSsupport @pattibacchus Telus is brutal! They convinced us that their service was better so we went to them after many happy years with Shaw, then instantly had issues they wouldn’t resolve and now we are stuck with them unless we pay 3 years of penalties! Counting the months to go back to @support_shaw
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Dave Pasin (@dave_pasin) reported from Vancouver, British Columbia@maxfawcett You haven’t lived until you’ve had to deal with Telus customer service. A vacation in hell would be more pleasant than dealing with the abomination that is @Telus
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mama bear 🙈🙉🙊 🏳️🌈 (@trackwanderer) reported from Vancouver, British Columbia@BigNasty6oh4 I have telus for everything. Service is mostly OK. I find them easy to deal with, but I'm also assertive as **** ( without goimg full Karen on them) what keeps me with them though honestly is the massive discount we get through their deal with our building ( 40% discount)
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BdblE (@MsYouDoYou) reported from Burnaby, British Columbia@NoLogsNoCrime I will try this. We had Telus internet, too. But my strata won’t let fibre and Telus makes the other service useless so you’ll upgrade and we couldn’t run the business so we had to switch. Pretty sure that’s not solved so no going back.
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MelanieSerre (@thatmelanielynn) reported from Vancouver, British Columbia@TELUS Telus’s US 🇺🇸 Healthcare has absolutely NO PLACE in Canada 🇨🇦 You SUCK Telus!!! #GetTheHellOutOfCanada #TelusSUCKS Telus Health LifePlus program, get ******** out of Canada 🇨🇦 You have NO place here! This is Canada, ai think you got your countries mixed up!
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#IndianStatus531 (@BlueCedarAngel) reported from Burnaby, British ColumbiaThere has been a lot of theft on our Gitxsan Indian Reserves due to drug dealer invasion. I have #Ring and @TELUSsupport Security because both are lousy. No parts for Ring flood lights; and Telus doorbell constantly has problems 😩 Bands are useless with nepotism & no ed.
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Jason Michael (@JayGarfs) reported from Richmond, British Columbia@TELUS @TELUSsupport #piktv #telusplus can you please fix telus+ this is getting ridiculous
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Paul Barraclough (@paul_wb_wtf) reported from Delta, British ColumbiaHey @TELUS @TELUSsupport Stop billing people for wireless service from the time you ship the SIM cards and then put them in regular mail. I’m not paying for a week of service on 4 lines while Canada Post gets around to delivering them.
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Kiefer Abram (@kikithekrakra99) reported from Delta, British Columbia@RogersHelps is ****ing rogers down again!!! You sucks Rogers! 🤟 Goodbye rogers here I come telus next week Tuesday
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John Reid (@johnb45_reid) reported from Coquitlam, British ColumbiaTelus support. I have tried but since you control my phone you can make it look like I am not replying. I already know that you control most of what I see and do. When I look at a site and can go get a coffee before it opens makes me very suspicious about your intentions.
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Prince (@ImJustPrinceA) reported from Port Moody, British ColumbiaI hope Telus goes bankrupt. They call me the day I’m moving to tell me “we can’t provide services until Nov 8.” What ******** am I supposed to do for 2 weeks with no internet? Worst part is they knew it needed to be postponed a week ago. They just didn’t say anything.
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Juancho (@jchoisea) reported from Coquitlam, British ColumbiaWatching Elvis in Telus and... the ******* box shoot down! It is a shity service right here!!
Telus Issues Reports
Latest outage, problems and issue reports in social media:
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PsudoMike 🇨🇦 (@PsudoMike) reportedTelus posted a $1.8 billion net loss, mostly a $2.1 billion writedown on Telus Digital, its customer service arm. Rough news. AI is eating the contact center model that arm was built on. I've watched Lagos BPO firms sit on this exact bet for years now, and the clock feels like it's moving faster than anyone priced in.
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moon (@meetatthemoon) reported**** TELUS I HATE YOU TELUS MAY YOU BE CURSED FOR ETERNITY **** YOU
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Mark Lines (@chooseyourwow) reportedI can't remember who said that the only free lunch is diversification, but even though I got my *** kicked with Telus $T.TO today still made some bank with some of my anchors $GWO and $POW. Some of my holdings have gone up 3x what I am down in Telus so perspective helps. Keep calm and invest anon
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Always Third Place (@Allabyb) reported@DaveG98976797 @DobberHockey @Sportsnet Yeah same. Then every contract you just speak to customer loyalty and get a great deal. I include my Netflix with Telus now too and it breaks down to save me 80$ a month
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Johan N. (@rk8215) reportedBREAKING: $T.TO EARNINGS REPORT: FY26 CAPEX INCREASED FROM $2.3B TO $2.6B. FOCUS ON WIRELESS NETWORKS AND NETWORK INFRA UPGRADES! $AMPG just got best possible news from their biggest client 🔥 Telus just reported their earnings and increased their CAPEX from $2.3B to $2.6B. The old guide implied roughly $970M of H2 spending. The new guide implies roughly $1.27B. And the new CEO listed where money goes from here: the wireless networks, network infrastucture upgades and site enablememt is on the list. Telus just raised the one line that pays its equipment suppliers. I think I know one of those suppliers. Long AmpliTech 🔥🚀
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the 小さい kaiju //HOODLUM on SPOTIFY➡️ (@cannaKAIJU) reported@TELUS Support team is supposed to be coming out today, but the service was supposed to be activated last Thursday and I’ve ate through my phone data to compensate :(
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Earnings Prism (@earnings_prism) reportedTELUS Corp $TU has reset its quarterly dividend to support deleveraging and fuel long-term growth, with a quarterly dividend of $0.1875 per common share, representing a reset of 55 per cent. TELUS’ net debt to Adjusted EBITDA of 3.5-times at quarter-end is targeting approximately 3.0-times or lower by year-end 2028, supported by organic free cash flow growth, the dividend reset, disciplined capital expenditures, and proceeds from asset monetization processes currently underway. Full-year consolidated service revenue guidance has been revised to a range of flat to negative 2 per cent; consolidated Adjusted EBITDA is now expected to be in a range of negative 2 to negative 4 per cent; and full-year free cash flow is anticipated to be approximately $1.8 billion.
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Ed Fine (@Ed3463) reported@LoveMy7Wood @TELUS Heh. At the end of a fraught service call the bank rep made a brave effort at establishing a connection by thanking me for being a loyal customer since 2003. I have banked there since 1973.
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shelby leslie (@shelbyeleslie) reported@StatisticsBC @VIAwesome Fair enough—public debate is healthy. But the core claims driving the marches (water grid drain + waste heat baking the city) still don’t match the actual engineering. These aren’t traditional evaporative data centres. Telus/Westbank designs use closed-loop liquid cooling—a sealed system that recirculates the same fluid, like a car radiator. Result: dramatically lower water use (company target: up to 90% less than conventional air-cooled facilities) and near-zero ongoing evaporation for the primary loop. At 150 W Georgia, the heat isn’t vented to the street. It’s transferred into Creative Energy’s district steam plant to help heat 200+ downtown buildings and cut natural-gas demand. That’s the opposite of “warming the city.” Protests highlight real questions about scale, power, and process. Those deserve scrutiny. Spreading outdated assumptions about water and heat does not. #Vancouver #DataCentres #Sustainability
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Deborah Woods (@nocbc) reportedNever answer. Unknown caller can go to voicemail. If they get past the screening which means they've had to press a number before you can get through to my phone. The Telus thing I don't even know what my number is but once you're one of my contacts and you've done that, then you can get onto my phone. But I still don't answer it if I'm not sure. If I don't know who the person is unknown, I definitely never answer. I usually use voicemail. Go to voicemail. I don't know what who or what you are