Telus Outage Report in Burnaby, British Columbia

@MJohnso51022309 @Novusnow Two major outages in a month sounds real bad. Two major outages in five years sounds a lot better. If you think TELUS or Shaw are going to be more reliable though, I’m not sure you’ll find that’s the case.

@rbraich @TELUS @TELUSsupport U dont get it obviously. Outsourcing and paying these people nothing while giving horrible service #keepitlocal 🇨🇦

@SarahCarms @TELUS Mine was glitchy yesterday. Didn’t connect to wifi then wouldn’t recognize the LTE network. I was able to reboot to fix it though.

“Customer complaints against Vancouver’s Telus surge 71%” - read this online today, and I must say I do agree 100% !!!! @TELUS

When you get amazing service from @shaw and @TELUS representatives - you don’t mind the cost so much. Alisha with @telusmobility was on the phone with me for almost 2 hours last night and she stuck with me to updates plans and phones. #ExperienceIsEverything

@TELUSsupport can you advise if there are communication issues with Telus Network and other Mobility networks at this time in British Columbia, and potential cause of the issue and restoration

@nconvey Same happened with me for Shaw yesterday. 1019 then call back saying #1. Waited an additional 38 minutes and then apologetic because couldn’t help. Going to see Telus today.

I believe that there is someone in @TELUS @TELUSsupport that can help my inquiry. I don't think it's fair that you cut service on your paying customer and your system cannot process the glitch on your side.

@FEEZYDoesIT Struggles, it now “slows” down my data and doesn’t cut it off But let’s be honest this data costs TELUS nothing. Verizon has unlimited for cheaper than my 90$ 10 gigs cost... I’d add a gif but i don’t have the 10 min it will take to load @TELUS

@TELUSsupport @TELUS For the 3rd time since your August server breakdown, I am without email service! 3 times in 24 hour hours I have called and can't get answers. This continues to effect my business. Please help!!!!

@TELUSsupport I have been down that telus alogorithm before... With no success. You have the box # and street intersection already.

Telus is bad. Please follow me for more Canadian Telecom info

@stuhunter Sounds awful!! Hope it works out! Once, someone walked into Telus & bought 2 new phones + plans on my account Telus store even had them on camera but gave me a really hard time about my dispute. I suspected it was maybe store employee or friend. #frustrating

@Shawhelp Thank you for your kind response. I contacted a friend who works for @TELUS . He guided me through resetting some coordinates. Seems okay now. My files show dealing with Patricia approx. a year ago. I'd noted her poor CR then. Twice bitten! 🥺

@TELUSBusiness hoping you can help, I have two cell phones and internet through Telus business and I've just had my cell bill and been charged $120 in roaming which is ridiculous for sending a couple of texts. Considering taking my business elsewhere

@CraveCanada hello, my crave apps on smart tv and iPad are not letting me access any shows, and it says to contact service provider and that I’m not subscribed. I am subscribed and was literally watching a show yesterday. It also still working on my Telus on demand.

@telus sent me my cable bill on Christmas morning. **** you Telus!

Our internet is so slow that the Telus app can't even run a speed test. Thank you @TELUS

@hellofisher I’ve had really good experience with the speeds and reliability of TELUS in my building (which is newer). Customer support is mediocre but has helped when I’ve needed them.

Good morning @TELUS , my friend is not much of a Twitter user but I really want to use this platform, to get some serious action on his mobile service. Why is it a loyal customer to you get treated like you guys don't care. This is the 3rd time he had to do with his billing.

@MizzJackson @TELUS I haven’t heard of it not disconnecting after all of those options are tried. Strange. I do know scammers are looking for ways to keep line active. This allows them to pretend to be your bank or police etc. as you think you are calling someone else but scammers never hung up.

@SingularZeez Telus: The future is outsourced. Their old slogan was The future is friendly. I modified it years ago. It was the first place I was laid off from. They say you never forget your first.

@MizzJackson @TELUS Telus thinks the problem is just in our house phone line wiring. I find it a very convenient-timely excuse and not the correct solution to our problem

@robinksg That’s even better than the local mom in a FB group who lamented that YYC didn’t have a “science centre” anymore. When others said it’s known as Telus Spark now it… didn’t compute… “oh, damn, too bad we don’t have a science centre to go to!” Head-slapping in the idiocy.

@RogersHelps do not open an account with rogers. After 5 years i am happy to say my account will be cancelled this month and i will be going back to telus. Absolutely horrible company. Would not reccomend to anyone. Worst mobile and customer service in canada.

@PaulHaysom @TELUS @TELUSsupport Telus has issue as usual

@TELUS @TELUSsupport As a long time customer I am very disappointed that you are currently offering new customers Canada/US plans at significantly lower costs then my current plan … why aren’t current customers also offered these plans?

My parents had scam call this am. My mom hung up landline but scammers did not. After unplugging modem + phones, landline still won’t work. @TELUS won’t help them over the phone + are going to charge $150 to come out + reset. Anyone have ideas on how they can reset themselves?

@TELUSsupport Telus customer Service is Horrible... By far the worst company I have to deal with yet!

@TELUSsupport the service I rec’d from @telus asst mgr at #halifaxshoppingcentr was deplorable and I am in the process of cancelling my 3 accounts because of her attitude and unprofessional behaviour! Shameful!!!!