Telus

Telus Outage Report in Burnaby, British Columbia

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The latest reports from users having issues in Burnaby come from postal codes V5J, V5A and V5B.

Telus offers phone, internet and television services, as well as mobile phone and mobile internet service through Telus Mobility. Telus internet service uses DSL technology. Telus TV relies on satellite or internet television (IPTV). Telus' mobile phone network supports CMS, HSPA and LTE.

Problems in the last 24 hours in Burnaby, British Columbia

The chart below shows the number of Telus reports we have received in the last 24 hours from users in Burnaby and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Telus Outage Chart in Burnaby, British Columbia 03/15/2026 22:40

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Most Reported Problems

The following are the most recent problems reported by Telus users through our website.

  1. Internet (51%)

    Internet (51%)

  2. Phone (22%)

    Phone (22%)

  3. Wi-fi (10%)

    Wi-fi (10%)

  4. TV (7%)

    TV (7%)

  5. E-mail (6%)

    E-mail (6%)

  6. Total Blackout (5%)

    Total Blackout (5%)

Live Outage Map Near Burnaby, British Columbia

The most recent Telus outage reports came from the following cities: Vancouver, Coquitlam, North Vancouver, Surrey, Pitt Meadows, Burnaby, Richmond, New Westminster and Port Moody.

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City Problem Type Report Time
CanadaVancouver Internet
CanadaVancouver Total Blackout
CanadaVancouver Internet
CanadaVancouver Internet
CanadaVancouver Total Blackout
CanadaCoquitlam Internet

Community Discussion

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Telus Issues Reports Near Burnaby, British Columbia

Latest outage, problems and issue reports in Burnaby and nearby locations:

  • trackwanderer mama bear (@trackwanderer) reported from Vancouver, British Columbia

    So glad we got DAZN for the singular reason that Telus has too many ridiculous problems.

  • camcavers Cam Cavers (@camcavers) reported from Vancouver, British Columbia

    @Atomos @Cinecraig Or Edmonton. I knew a guy there who was a network engineer at Telus and wore shorts on casual Friday EVERY week of the year, because his new boss once said “at least this shorts nonsense will end in winter” in earshot of the guy.

  • LuvKimber Kim (@LuvKimber) reported from Surrey, British Columbia

    So after another 58 minutes on the phone with @TELUS and 47 of that on hold…I get another technician sent to my House…but I have to wait another 4 days and no Manager from @TELUSsupport even bothered to pick up…is it just me?? Or does this happen to every long term customer???

  • EastvanTrev Trevor (@EastvanTrev) reported from Burnaby, British Columbia

    Scam calls are getting out of hand. Over the past couple of days, I've had 5 calls for missing packages from DHL, CRA is sending someone to arrest me three times over and as of 5 minutes ago, my fourth covid emergency and I need to call back ASAP... Hey @TELUS and @Rogers , I bet

  • lucasmastelaro Lucas Mastelaro (@lucasmastelaro) reported from Vancouver, British Columbia

    Can you imagine booking an appointment with a customer for an essential service and not showing up? And not calling to reschedule? That’s what @TELUS @TELUSsupport did with me today. #badcustomerservice

  • jimgordontv Jim Gordon (@jimgordontv) reported from Vancouver, British Columbia

    Hey @TELUS about to make my 3rd call in 3 weeks to @TELUSsupport about Optik/PVR problems! #telus

  • PingRD Ross Derewianko (@PingRD) reported from Vancouver, British Columbia

    So @TELUS is doing a #purefiber upgrade in my building, they managed to knock @Novusnow down in half the building. When asked the techs stated "Novus must have a down fiber". I investigated and it turned out to be a loose ethernet cable...

  • PeterMeiszner Peter Meiszner (@PeterMeiszner) reported from Vancouver, British Columbia

    Is @Novusnow down AGAIN for anyone else in Yaletown? Super frustrating- second time in a month. Going to have to seriously consider switching to @TELUS or @Shawhelp - major problem when you’re working from home.

  • camcavers Cam Cavers (@camcavers) reported from Vancouver, British Columbia

    @YVRHousing We’re going back one day/week next month (I’m contracting at TELUS) and it’ll go up to 2-3 days eventually but that’s a huge change. I turned down a job with this same team in 2019 because they wanted people in the office 5 days/week then.

  • MsYouDoYou BdblE (@MsYouDoYou) reported from Burnaby, British Columbia

    Every week @TELUS calls my phone and asks for my husband and every week I tell them to call his number and every week they apologize and say ok and every week they forget and every week I hang up on them because every week I still don’t want their crappy internet service.

  • SamMurchison69 🇨🇦🇯🇵The Sam Murchison show🇺🇸🇨🇦 (@SamMurchison69) reported from Richmond, British Columbia

    @CIPSRT_ICRTSP Ask #Telus #bell #shaw if they would provide internet service to people who have no money for internet service at 8080 Anderson Rd Richmond BC. This is a necessity of life for some of the most vulnerable livi in extreme poverty. Please Bad Sam

  • RitchWorld RitchWorld (@RitchWorld) reported from New Westminster, British Columbia

    Had a good talk with .@Shawhelp this weekend. After 20+ years of service, they played the greed game and didn’t want to talk. Called @TELUS and so happy to talk and worked a fabulous deal. father in law is happy as he will be saving $600/ year on home internet, cable and phone.

  • MsYouDoYou BdblE (@MsYouDoYou) reported from Burnaby, British Columbia

    Every 3-days @telus calls me to ask for my husband and every 3-days I tell them to stop and also that we cancelled our home internet service when they refused to make it work at all so it’s a waste of sales time. Every time they say they made a note. Then are annoyed. Repeat.

  • brandonweese89 Brandon Weese (@brandonweese89) reported from North Vancouver, British Columbia

    @TELUS suddenly no service for over 5 minutes. What’s the issue????

  • kiemag GrandpaNippy (@kiemag) reported from Westmount, British Columbia

    @vancitysportswx It is a good route but not capable of handling the inevitable increase in volume, cell coverage is terrible #telus #rogers need to come up with an immediate upgrade plan

  • jenxrobbins Jen Robbins (@jenxrobbins) reported from Surrey, British Columbia

    @TELUSsupport @cycnet I got a notification saying the Telus network is temporarily not available

  • DanMachholz Dan Machholz (@DanMachholz) reported from Surrey, British Columbia

    @ngreenizan It’s as bad as watching a World Junior game on zoom and everyone has TELUS and one jerk has Shaw…

  • ericapomme Erica Young (@ericapomme) reported from Surrey, British Columbia

    @TylerAnakotta @AlexTheGreatish @nicklmg You should be able to get Telus gigabit fibre, although we’re in kind of the same boat as Nick even with Telus—cuts out a few nights a month, but not with any reliability we can trace potential causes. Overall still good service for the price.

  • vicwozniak Vic Wozniak (@vicwozniak) reported from Surrey, British Columbia

    @TELUSsupport Telus internet service has been flaky for several weeks now. Wifi connections dropping frequently where signal is “strong”. Surrey 185 street

  • olumuyiwaayo Olumuyiwa Igbalajobi, Ph.D (@olumuyiwaayo) reported from West End, British Columbia

    Hi @TELUS, we do not have access to internet in the last couple of hours. Kindly fix this! Location- UBC, Vancouver!

Telus Issues Reports

Latest outage, problems and issue reports in social media:

  • jordannamaher Jordie Maher (@jordannamaher) reported

    Also, if you plan to give @TELUS even more $$ by ordering the @ufc fights on Saturday and you happen to have a Telus security installation apt booked, you best be trying to order the fight before all the Telus employees that can actually help you go home for the day.

  • WhiplashHimself 🇨🇦 Mr. Whiplash 🇨🇦 (@WhiplashHimself) reported

    @JustCallMeEevee @TELUS Surprised they never did that with me for how many times I chewed them out for shitty service. Shaw has never once left me on the back burner. Always there to help when I needed it

  • MooreFitnessSTG Connor Langpap 🇨🇦 (@MooreFitnessSTG) reported

    Hey @Bell, @Distributel and @TELUS ; no interest in trying to gain another client? Seems like you don’t care about those who struggle to get service.

  • LeoLiu98290756 LeoLiu (@LeoLiu98290756) reported

    @TELUSsupport @gmail may I ask a question? May I have the name of all the hold music of telus. Some music is good. Could you please help me do that?

  • arkhamsmoke1 ArkhamSmoke1 (@arkhamsmoke1) reported

    Hello again @canadalifeco It's been almost a month since I submitted my claim, it took you a week to respond to my email to tell me it takes 5 days for in country claims and that I should wait another week. Y'all are just as bad as your mobile phone counter parts at Telus.

  • kradle44 Motörhead Rob 🇨🇦 (@kradle44) reported

    @keeks_2021 Mine cut out as well on Telus

  • Barb_Here 食い倒れ (@Barb_Here) reported

    @Polkameister I switched from Telus to Fido a while back. Great service.

  • 99sturtleneck Waynes Turtleneck (@99sturtleneck) reported

    @Dosange @TELUS I have a rule, if I have to call Telus for a problem, I want $100 an hour including on hold time....I tell them this each time and they give me it (pro rated) each time...try it

  • pasielski Patrick Pasielski (@pasielski) reported

    @AndrewSGTobin I was watching thru the Sportsnet app and had issues. Telus internet is trash

  • Bun73529461 Bun (@Bun73529461) reported

    @AndrewSGTobin I had zero trouble. I had Telus.