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Telus outages and service status in Burnaby, British Columbia

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Full Outage Map
  • Telus generated 0 outage signals in the last 24 hours around Burnaby, including 0 direct reports.
  • The most common problems reported in this area mention Internet, Total Blackout, and Phone.
  • The most recent signal from this area was received Jun 9, 10:57 PM EDT.
  • 48% Internet (48%)
  • 18% Total Blackout (18%)
  • 15% Phone (15%)
  • 13% Wi-fi (13%)
  • 5% E-mail (5%)
  • 3% TV (3%)

The latest reports from users having issues in Burnaby come from postal codes V5A , V3N , V5B , V5H and V5C .

Telus offers phone, internet and television services, as well as mobile phone and mobile internet service through Telus Mobility. Telus internet service uses DSL technology. Telus TV relies on satellite or internet television (IPTV). Telus' mobile phone network supports CMS, HSPA and LTE.

Problems in the last 24 hours in Burnaby, British Columbia

The chart below shows the number of Telus reports we have received in the last 24 hours from users in Burnaby, British Columbia and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

At the moment, we haven't detected any problems at Telus. Are you experiencing issues or an outage? Leave a message in the comments section!

Live Outage Map Near Burnaby, British Columbia

The most recent Telus outage reports came from the following cities: Vancouver, North Vancouver, Burnaby, New Westminster, Richmond, and Delta.

CityProblem TypeReport Time
Vancouver Wi-fi 1 day ago
North Vancouver Internet 1 day ago
Vancouver E-mail 1 day ago
Vancouver Internet 3 days ago
Vancouver Internet 7 days ago
Vancouver Internet 8 days ago

Nearby cities with recent reports

Vancouver

4 recent signals

1 day ago
North Vancouver

1 recent signals

1 day ago

Community Discussion

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Telus Issues Reports Near Burnaby, British Columbia

Latest outage, problems and issue reports in Burnaby and nearby locations:

  • QuinnMellCobb
    Quinn Mell-Cobb (@QuinnMellCobb) reported from Vancouver, British Columbia

    @Shawhelp Myself and two other people (all with university educations) were unable to figure out how to install it, and now I’m paying for a service I’m not receiving. Make this right immediately or I’m going back to @TELUS.

  • cleanrag
    ****&Span1745 (@cleanrag) reported from Vancouver, British Columbia

    @TELUSsupport 82 year old mom has relied on ADT for 20 years, Telus has left her vulnerable. 3 times this week I've called, 45 minutes of listening to telus ad after telus ad. Her landline & personal protection device is also with Telus 🙄 50 yr+ customer. We're looking for a new provider 👍

  • BLeeLoganberg
    Bobbi-Lee Loganberg 🌻 (@BLeeLoganberg) reported from Vancouver, British Columbia

    @Solidchick4life August billing cycle, not the bill I just paid... It will not be enough to cover the inconveniences. I’ll be switching to TELUS as I no longer need TransCanada service.

  • StrategicThghts
    David Schreck (@StrategicThghts) reported from North Vancouver, British Columbia

    @TELUSsupport I have a Google email account and I don’t want another one. How do I stop nuisance text messages from TELUS about switching my TELUS email (which I never use).

  • mmgreid
    Mark the Teacher (@mmgreid) reported from Vancouver, British Columbia

    @CBCStephenQuinn just last week I had another awful call with @TELUS over the the 50% hike in my monthly home services bill. Loyalty discounts just don’t exist in the #telecom sector and they REALLY should.

  • MsYouDoYou
    BdblE (@MsYouDoYou) reported from Burnaby, British Columbia

    @NoLogsNoCrime I will try this. We had Telus internet, too. But my strata won’t let fibre and Telus makes the other service useless so you’ll upgrade and we couldn’t run the business so we had to switch. Pretty sure that’s not solved so no going back.

  • MsYouDoYou
    BdblE (@MsYouDoYou) reported from Burnaby, British Columbia

    Every week @TELUS calls my phone and asks for my husband and every week I tell them to call his number and every week they apologize and say ok and every week they forget and every week I hang up on them because every week I still don’t want their crappy internet service.

  • spawnsteryvr
    Steven 🇨🇦 ✡️ (@spawnsteryvr) reported from Vancouver, British Columbia

    Epic fail today @TELUSsupport @TELUS. Not only did my appointment for today get bungled but now your agents can’t even schedule a new one. This is horrible customer service. A lesson in how not to handle customers.

  • lucasmastelaro
    Lucas Mastelaro (@lucasmastelaro) reported from Vancouver, British Columbia

    Can you imagine booking an appointment with a customer for an essential service and not showing up? And not calling to reschedule? That’s what @TELUS @TELUSsupport did with me today. #badcustomerservice

  • kikithekrakra99
    Kiefer Abram (@kikithekrakra99) reported from Delta, British Columbia

    @TELUSsupport is there an outage of telus home services in the crescent beach area of #SurreyBC? Dads tv not wrking.. Not near him too

  • njfavengers
    Nicholas John Ellan (@njfavengers) reported from Burnaby, British Columbia

    Hey @Translink it's way past time we got indigenous place names going on some of these SkyTrain stations. Like Patterson? Braid? "Main St Science World"??? A) it's the Telus World of Science these days B) we don't need you to tell us it's on main st C) **** colonialism in the ear

  • dave_pasin
    Dave Pasin (@dave_pasin) reported from Vancouver, British Columbia

    @kboyd05 Good luck. Took 1.5 hrs to deal with @TELUS yesterday to deal with an over billing issue. On any given day, Telus is possibly the worst company in Canada to deal with. Bureaucratic, unresponsive, inept, and that’s just the start.

  • EComm911_info
    E-Comm 9-1-1 (@EComm911_info) reported from Burnaby, British Columbia

    UPDATE: @TELUS / @Koodo advising that this outage impacting their cellphone customers in #BC is now resolved and callers are getting through to 9-1-1. With service restored, anyone experiencing an emergency situation should call 9-1-1 right away to get the help they need. #911BC

  • dyhiapadilla
    Dyhia Belhabib (@dyhiapadilla) reported from North Vancouver, British Columbia

    When @TELUS charges you almost 200$ for a basic internet service every month. Anyone using starlink for home internet in Vancouver?

  • rxstephanie
    Stephanie Hahn (@rxstephanie) reported from Vancouver, British Columbia

    @steeletalk I found out via media...I am so very upset as we have been asking to be included and “radio silence” and then “boom” media drops this important info? We don’t have unlimited staffing and people like @TELUS to help us man the phones...why no notice to supposed front liners ! Sigh

  • Aanshik1
    aanshik1 (@Aanshik1) reported from Vancouver, British Columbia

    @TELUSsupport I have sent you a DM about my ongoing internet connection dropping issues with Telus internet with my case details, kindly respond to my DM, thanks.

  • dave_pasin
    Dave Pasin (@dave_pasin) reported from Vancouver, British Columbia

    @entwistled is CEO of @telus perhaps worst company in Canada. More interested in PR & virtue signalling than actually serving customers. Inept, bureaucratic, misleading, hopelessly horrid customer service & actually bankrupt of purpose & direction. Avoid this clown show of a co!

  • kristygilljames
    Kristy J. (@kristygilljames) reported from North Vancouver, British Columbia

    MST time? 7:48 in YVR-8:48 MST? @TELUSsupport your website say’s 9pm MST voicemail said you’re closed. (Called earlier &got estimated 90min wait time) However... I may be wrong with the times? Being charged for ADT and @telus SmartHome-need help sorting out please!

  • Gusslin
    Gustavo Lin | 林偉綸 (@Gusslin) reported from Vancouver, British Columbia

    Still having issues with @TELUS wireless

  • FriesenPatty
    Patty Friesen (@FriesenPatty) reported from Richmond, British Columbia

    @TELUSsupport I just got off the phone with one of your techs and he informed he couldn’t help me install my telus email in my new IMac desktop. I keep getting error messages with my telus account but it’s an Apple problem? How am I supposed to get my email then??

Telus Issues Reports

Latest outage, problems and issue reports in social media:

  • Jason7hegreat
    Jason Thegreat (@Jason7hegreat) reported

    @Martyupnorth This is the whole reason I went with Telus a few years ago. Rogers kept increasing my bill by a significant amount every 6 months or so. Promotion ended, they say. I signed a contract, there was no promotion given. They fix the bill. 6 Months Later...

  • Kanadagirl
    Kanadagirl (@Kanadagirl) reported

    @yegwave @nejsnave Damn that carney. It’s gotta be his fault. Now how is Telus and Rogers supposed to rake in huge profits?

  • KellyCh80459892
    Frankie Chase 🇨🇦🇬🇧 (@KellyCh80459892) reported

    @PrairiePersp Pierre has absolutely no financial education or job experience. He has no global contacts except India. Pierre has never had a real job other than a paper boy for the Calgary Sun and a Telus debt collector. Pierre thinks he's smarter than he is and it's embarrassing. Women can't stand Pierre

  • ther8tnfiles
    R 8 T N (@ther8tnfiles) reported

    @rory_mg I'm on one of these plans right now and couldn't be happier. I'm with Public Mobile which runs on Telus/Bell network. I pay $20 a month (fixed price for the next 2 years btw) for 60 GB US/CAN/MEX. Its pretty neat, can't beat it.

  • ImNirmalnanda
    Nirmal Nanda (@ImNirmalnanda) reported

    @DzynrRon Does TELUS provide good internet service? I'm considering switching because Rogers has not been providing good customer service?

  • CurlyZebra77
    CurlyZebra (@CurlyZebra77) reported

    @ravinispunk @TELUS Thank you for your help. I’ll have to check into this program, to see if it’s a decent speed and unlimited..since we have three disabled folks in the house and when you’re disabled you spend a lot of time at home using internet 😩

  • olyth_terminal
    Olyth (@olyth_terminal) reported

    Just a little perspective here for $AMPG potential revenue through 2029. 🔮TELUS Open RAN Rollout AmpliTech Equipment Summary Planned Sites: 5,000 macro cell sites across Canada AmpliTech Equipment per Sector: 2 FDD mid-band radios Sectors per Site: 3 (standard three-sector macro tower configuration) Radios per Site: 6 (2 radios × 3 sectors) Total AmpliTech Radios Required: 30,000 (6 radios × 5,000 sites) Target Completion: 2029Revenue 💸 Estimates for AmpliTech These are approximate industry-based estimates for similar Open RAN FDD mid-band radios (pricing is not publicly disclosed and varies with volume discounts, contracts, features, and bundling). Price per Radio (USD) Total Estimated Revenue (30,000 radios) $10,000 = $300 million $15,000 = $450 million $20,000 = $600 million $25,000 = $750 million Realistic Range: $300M – $750M total potential revenue for AmpliTech from the full rollout (before costs, margins, installation, software, or support). AmpliTech has already secured multi-million dollar POs and LOIs related to TELUS, but the full 30,000-unit rollout will be phased through 2029. Revenue could also include additional products (antennas, services, etc.) beyond just the radios.

  • bard_susanne
    Susanne Bard (@bard_susanne) reported

    @Nuni_Sas_Yu @_satishiape Getting rid of CRTC starting a phone and internet service would be a great business after Alberta Independence. Competition was supposed to happen 20 years ago but instead Telus and Shaw bought their competitors, and the regulators let them. We need stronger anti-monopoly laws to keep competition going.

  • lastofthefranks
    Frank (@lastofthefranks) reported

    I've never repeated the phrase "I don't want TV, I don't watch TV" more times in my life than when talking to Telus customer service. It does nothing to stop them. I just want internet, stop talking to me about television. TV is for seniors who are scared of the internet.

  • Nikki98212136
    Nikki (@Nikki98212136) reported

    @Cal_sssteve @WiretapMediaCa @TELUS Now they're rewarded with 3 new water guzzling ai data centers in BC. Outsourcing, terrible corporations get water before Indigenous people. Some Indigenous people ard bought off, so that issue quietly went moot.