Telus Outage Report in Burnaby, British Columbia
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The latest reports from users having issues in Burnaby come from postal codes V5C , V5J , V3N and V5A .
Telus offers phone, internet and television services, as well as mobile phone and mobile internet service through Telus Mobility. Telus internet service uses DSL technology. Telus TV relies on satellite or internet television (IPTV). Telus' mobile phone network supports CMS, HSPA and LTE.
Full Outage Map
Problems in the last 24 hours in Burnaby, British Columbia
The chart below shows the number of Telus reports we have received in the last 24 hours from users in Burnaby, British Columbia and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Telus. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Telus users through our website.
- Internet (48%)
- Phone (23%)
- Wi-fi (13%)
- TV (7%)
- E-mail (5%)
- Total Blackout (5%)
Live Outage Map Near Burnaby, British Columbia
The most recent Telus outage reports came from the following cities: Surrey, North Vancouver, Vancouver, Richmond, Coquitlam, Burnaby, Coquitlam, New Westminster, and Pitt Meadows.
| City | Problem Type | Report Time |
|---|---|---|
 Surrey
|
Phone | 12 hours ago |
|
Surrey
|
Internet | 12 hours ago |
|
Surrey
|
Wi-fi | 1 day ago |
|
North Vancouver
|
TV | 2 days ago |
|
Vancouver
|
Wi-fi | 2 days ago |
|
Vancouver
|
TV | 2 days ago |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Telus Issues Reports Near Burnaby, British Columbia
Latest outage, problems and issue reports in Burnaby and nearby locations:
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Audrey Lobato (@AudreyLobato) reported from Surrey, British Columbia@TELUSsupport So it’s been 2 weeks since I DM’ed contact info with no response. And my @TELUS PikTV and *BOOSTED WIFI are still crap.
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Sadia Pannun (@sadia_74) reported from Surrey, British Columbiaanyone else feel as though Telus customer Service has gone completely in the toilet!!!! @TELUS
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#IndianStatus531 (@BlueCedarAngel) reported from Burnaby, British Columbia@RogersHelps After being with Rogers, about 30 years, since Rogers landed on uunceded Coast Salish Territory, I'm Switching to @TELUS ASAP.. When you treat me badly, sorry and aid works. When you profile my kid and treat us like criminals, you can go to hell with your loved one's 😚
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CC (@golfercruz) reported from Richmond, British Columbia@imAnewbie @RogersHelps Rogers Internet is horrible. Great prices and deals but the service falls flat compared to Bell or Telus.
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AHF AllHardwoodfloor (@moersch) reported from Vancouver, British Columbia@runsfrombear @TELUS I never cared for tell us the have never been concerned with internet security or mobile security
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BdblE (@MsYouDoYou) reported from Burnaby, British Columbia@2muchcoffee4me @BretInVancouver @TELUS Yep. And it’s just poor client care. Because I’ve had issues since we got it. And I’ve tried but half the people I talk to don’t understand what I am saying. I don’t need to be told how wifi works. I need troubleshooting beyond google. They are so busy assuming I am confused.
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Steven 🇨🇦 ✡️ (@spawnsteryvr) reported from Vancouver, British ColumbiaYour service has gone downhill in a big way @TELUSsupport @TELUS. These wait times are horrendous.
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BdblE (@MsYouDoYou) reported from Burnaby, British ColumbiaI just wanted a phone. A simple ******* phone that could be used to make calls. In 3 days we’ve racked up an extra $20 because she took her phone outside I guess. WHAT ******** TELUS. That’s not what the woman sold me.
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Sadia Pannun (@sadia_74) reported from Surrey, British Columbia@Telus horrendous customer service. parent with dementia and you make things such a nightmare when calling for help #disgusting #garbage #pathetic
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BdblE (@MsYouDoYou) reported from Burnaby, British Columbia@BeerGeekSmit @TELUS For sure. I just didn’t think about that and was not told that step. My bad I guess but seems an easy thing to mention when I explicitly say “so it just works as a phone - no data capabilities, right?”
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amu (@Amu3188) reported from Surrey, British Columbia@TELUSsupport I recently switched to Telus and having some issues with my account. Could you guys, please help?
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Jo Dworschak (@StoryStory_Jo) reported from Vancouver, British Columbia@Mutineer8961 @TELUS Definitely Telus! Not bad diy
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amu (@Amu3188) reported from Surrey, British Columbia@TELUSsupport Hey there, I am recently switched to TELUS and have some questions can anyone please help me?
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Soren Jensen (@smjnews) reported from Anmore, British Columbia@TELUS please stop with the customer service calls! I've been getting at least one call every day for the past few weeks. I'm happy with my mobile service! Please stop calling!
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Audrey Lobato (@AudreyLobato) reported from Surrey, British Columbia@TELUS @TELUSsupport after a 14 hr work day, all my husband wants to do is watch a playoff hockey game. Your PikTV is garbage and there is absolutely no customer support available.
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Moke (@mykeymause) reported from North Vancouver, British ColumbiaHonestly, Telus sending me an email saying “you’re on the best network in town - way better than @ShawInfo/@FreedomMobile’s” makes me want to switch from Telus... attack ads, wtf?
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Ciara Hempseed (@CiaraHempseed) reported from Vancouver, British ColumbiaI actually had to use that Telus Babylon app to get some perscriptions for this migraine Send help
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BdblE (@MsYouDoYou) reported from Burnaby, British Columbia@AureliaCotta @TELUSsupport Lol. I can’t see any messages from Telus support apparently.
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BdblE (@MsYouDoYou) reported from Burnaby, British Columbia@MammaBearAli @TELUSsupport What a ******* lie. They lied to me. I’ve been with Telus for like 21 years and all our service is with them and I need out but they know the alternates are also trash.
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📷 𝙸𝚊𝚗 𝙰𝚕𝚎𝚡𝚊𝚗𝚍𝚎𝚛 𝙼𝚊𝚛𝚝𝚒𝚗 🎸 (@IanAMartin) reported from Mount Pleasant, British Columbia@Catelli2Oh Or a Telus customer, who is the big telco out here. I don’t seem to be affected, however, so we must not be reliant on Bell this far west. Plus, there’s a massive pipeline down the west coast of North America anyway.
Telus Issues Reports
Latest outage, problems and issue reports in social media:
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Choose Your Discussion Path (@TrashPandaGiant) reported@globalnews Calling Telus later today in order to cancel my account. I won't support your petty outbursts.
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cara (@jeterfan28) reported@cmcalgary Cell plans are outrageously expensive and Im still waiting on Telus to get back to me about my problem. It’s just been non stop issues with them. Almost as bad as Rogers
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Lisa Eisenbeis (@LisaEisenbeis) reported@TELUSsupport I know this is not exactly correct @ but holy cow!! When you change an employees pension pay date without telling them, after she just lost her husband of 58 yrs (he worked for AGT/TELUS 32 years) POOR #DoBetter
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angelo (@Trizzle21) reported@BrownGuyMadeIT @ShawnyRHarvey @TELUS praying will not help us, I preordered gold iPhone 14 pro max 1tb and Telus chat told be there's a delay with apple and can ship anytime in 4-6 weeks. what's the ******* point of preordering than.
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The Bobnoxious One (@BobAFettGo) reported@MondoAlberta Telus notoriously underpays their staff, most of their call centers are in foreign countries to avoid paying a fair, livable wage. How many will be "face time" doctors from foreign clinics? Anyone who thinks this will help wait times has never been on hold with Telus.
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goldynchyyld1010 (@earlthepearl02) reported@BrownGuyMadeIT @TELUS Some shippers slow to update tracking info. Will pray for you🙏
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LallyA (@LallyAd) reported@yycgirlxoxo @WerdEmUp @Shawhelp I was with Telus my internet used to go dead alot or it would drop alot from 150 to 0.05 thank god I have shaw 1.5gig no issues!
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Jude 🇨🇦🇺🇸💙💙🎯 (@jng1519) reported@TELUS Fiber-optik install is a fail. Your installers have ruined our lawn and it still has bare patches since last fall. After 3 trips to fix it, it still looks like crap. The Tech can't hook it up in the house b/c your contracted installers have messed up outside. Anyone else?
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Canada Nurse RN (@CanadaNurse14) reported@TELUSHealth can you pls assist? I had an appt last night no phone support available my RX didn’t go through to the pharmacy and still nobody answering the phones at Telus Health
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bks (@bks86798035) reported@TELUSsupport Yes! It is very insufficient. Instagram struggles to load, google speaker stops playing music intermittently or can't answer, hardwired computer can't load home Depot webpage to look at lighting..... None of the issues are my devices. All of the issues are bad Telus service