Telus

Telus Outage Report in Burnaby, British Columbia

Problems detected

Users are reporting problems related to: internet, phone and wi-fi.

The latest reports from users having issues in Burnaby come from postal codes V5H, V3N, V5C, V5A, V5G, V5B and V5E.

Telus offers phone, internet and television services, as well as mobile phone and mobile internet service through Telus Mobility. Telus internet service uses DSL technology. Telus TV relies on satellite or internet television (IPTV). Telus' mobile phone network supports CMS, HSPA and LTE.

Problems in the last 24 hours in Burnaby, British Columbia

The chart below shows the number of Telus reports we have received in the last 24 hours from users in Burnaby and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Telus Outage Chart in Burnaby, British Columbia 02/06/2023 01:25

February 06: Problems at Telus

Telus is having issues since 09:40 PM EST. Are you also affected? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by Telus users through our website.

  • Internet 58.88% Internet
  • Phone 13.39% Phone
  • Wi-fi 12.77% Wi-fi
  • TV 7.64% TV
  • Total Blackout 3.94% Total Blackout
  • E-mail 3.37% E-mail

Live Outage Map Near Burnaby, British Columbia

The most recent Telus outage reports came from the following cities: Vancouver, Surrey, Burnaby, New Westminster, Richmond, North Vancouver, Port Moody, Coquitlam, Pitt Meadows, Delta, Port Coquitlam and Westmount.

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CanadaVancouver Internet
CanadaVancouver Internet
CanadaSurrey Total Blackout
CanadaVancouver Wi-fi
CanadaSurrey Internet
CanadaVancouver Wi-fi

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Telus Issues Reports Near Burnaby, British Columbia

Latest outage, problems and issue reports in Burnaby and nearby locations:
  • dyhiapadilla Dyhia Belhabib (@dyhiapadilla) reported from North Vancouver, British Columbia

    When @TELUS charges you almost 200$ for a basic internet service every month. Anyone using starlink for home internet in Vancouver?

  • spawnsteryvr Steven 🇨🇦 ✡️ (@spawnsteryvr) reported from Vancouver, British Columbia

    Epic fail today @TELUSsupport @TELUS. Not only did my appointment for today get bungled but now your agents can’t even schedule a new one. This is horrible customer service. A lesson in how not to handle customers.

  • spawnsteryvr Steven 🇨🇦 ✡️ (@spawnsteryvr) reported from Vancouver, British Columbia

    Why can’t I access my account @TELUSsupport? Broken links, can’t view/manage my account - this is not how you treat customers @TELUS.

  • Ryansisson7 VWbugNuT (@Ryansisson7) reported from Surrey, British Columbia

    @TELUS How many times do I have to say NO to your co stant barrage of phone calls about switching my service? YOU ARE HARRASING ME. I'm not giving any info to the call center that for all I know is the same call center full of CRA scammer callers. TAKE NO FOR AN ANSWER!

  • Ryansisson7 VWbugNuT (@Ryansisson7) reported from Pitt Meadows, British Columbia

    @TELUS The call-back service doesn't even call my phone it goes directly to my voicemail. What can you do about this disservice to your customers who can only wait on hold an hour to speak with a representative?

  • DaleCadeau DaleCadeau (@DaleCadeau) reported from Delta, British Columbia

    @richardzussman As a member of Telus Life Plus, I am jumping no queues. All medical procedures I receive are outside of Telus & are in the MSP “lottery” to receive health care. I don’t have a family Doctor so how can keeping me out of visiting emergency or walk in clinics hurt the system?

  • DaleCadeau DaleCadeau (@DaleCadeau) reported from Delta, British Columbia

    @GlobalBC As a member of Telus Life Plus, I am jumping no queues. All medical procedures I receive are outside of Telus & are in the MSP “lottery” to receive health care. I don’t have a family Doctor so how can keeping me out of visiting emergency or walk in clinics hurt the system?

  • DaleCadeau DaleCadeau (@DaleCadeau) reported from Delta, British Columbia

    @DrGurdeepParhar As a member of Telus Life Plus, I am jumping no queues. All medical procedures I receive are outside of Telus & are in the MSP “lottery” to receive health care. I don’t have a family Doctor so how can keeping me out of visiting emergency or walk in clinics hurt the system?

  • robmackaydunn Rob MacKay-Dunn 🇨🇦 (@robmackaydunn) reported from Westmount, British Columbia

    @TELUSsupport @WestVanDistrict As a longtime TELUS mobility x2, home security, Internet 50 x2 & Optik TV customer, I think it’s a fair question to ask why #PureFibre isn’t offered to @WestVanDistrict? After 4+ years of “coming soon”, I’m politely asking for a straightforward answer. Thank you

  • robmackaydunn Rob MacKay-Dunn 🇨🇦 (@robmackaydunn) reported from Westmount, British Columbia

    @TELUSsupport I seriously can’t remember how many times I’ve filled out your “Bring the TELUS PureFibre® network to my neighbourhood” form. TELUS marketers even call us to sell us PureFibre, only for us to have to explain to them that for some unexplainable reason @WestVanDistrict isn’t served

  • robmackaydunn Rob MacKay-Dunn 🇨🇦 (@robmackaydunn) reported from Westmount, British Columbia

    @TELUS’ internet service has gotten so bad that we have to pay for 2 DSL lines to keep our TV, Internet and security system somewhat stable.

  • robmackaydunn Rob MacKay-Dunn 🇨🇦 (@robmackaydunn) reported from Westmount, British Columbia

    Been hearing “coming soon” for 4+ years…is there an infrastructure issue with @TELUS & @WestVanDistrict?

  • Maria_here HODLouly (@Maria_here) reported from Burnaby, British Columbia

    @theJagmeetSingh You mean Telus has workers still? Every time I call there I’ve never waited less than 45 minutes on hold

  • thatmelanielynn MelanieSerre (@thatmelanielynn) reported from Vancouver, British Columbia

    @TELUS Telus’s US 🇺🇸 Healthcare has absolutely NO PLACE in Canada 🇨🇦 You SUCK Telus!!! #GetTheHellOutOfCanada #TelusSUCKS Telus Health LifePlus program, get ******** out of Canada 🇨🇦 You have NO place here! This is Canada, ai think you got your countries mixed up!

  • realgabeangel gabrielle (@realgabeangel) reported from Richmond, British Columbia

    @FBI @CIA I have evidence that links Neteller and the management team into the PATHIC network (Rohit Joshi) into manipulation of data using Google servers (which ties in Google, Shaw, Rogers, Telus) and links @POTUS to improper legal misconduct by pardoning Jordan, an officer of

  • 2022inYVR_CA Nathan Sheng (@2022inYVR_CA) reported from Richmond, British Columbia

    @Telus, this #telus outage seems to be rather strategic. Somethings still work others don’t…

  • warandpeace Andrew Ferguson (@warandpeace) reported from Vancouver, British Columbia

    @MOOMANiBE Telus outage of some kind, it’s weirdly ‘mostly’ out but not fully ¯\_(ツ)_/¯

  • GauravS19496069 Gaurav Sharma (@GauravS19496069) reported from Surrey, British Columbia

    @Shawhelp I have been out of services from last 48 hours inspite of having electricity at home. Neighborhood is getting services from Telus but shaw seems to not working. Location Fraser heights, Surrey BC. It's so frustrating

  • mobius84 Miles (@mobius84) reported from Surrey, British Columbia

    @TELUSsupport @TELUS do you support the Google Pixel 6 on 5G+ (5G 3500 MHz) yet? I can't get a straight answer from tech support.

  • _hudsonny miranda hudson (@_hudsonny) reported from Vancouver, British Columbia

    Who is better than @telus for home WiFi? Currently paying for the most expensive internet that is slow, intermittently down, and has the worst customer service.

Telus Issues Reports

Latest outage, problems and issue reports in social media:
  • makeupbeanmua Jodie (@makeupbeanmua) reported

    @TELUS I have seen several posts now of everyone having the same issues hundreds of people having problems with data .. it’s 2023 this shouldn’t be an issue

  • dewayna44 D (@dewayna44) reported

    @AdamsOnHockey On Telus it's on an actual channel, not the app. That was a game changer for me otherwise it always seemed to go down or not log me in.

  • woodburnna N Wood (@woodburnna) reported

    @TELUS why does your Telustv+ app error out when using the on demand feature. Most nights, I can not watch a complete show with an error occurring. Your new version of your streaming app sucks even worse than the prior on.

  • JamesVancouver4 🇨🇦James (@JamesVancouver4) reported

    @casualmomsense Telus should have never gotten into home security. They have inexperienced technicians that only know how to program and install very unreliable wireless alarm and camera devices. They are my enemy and competition to my business but I know what I am doing . That is the difference

  • fitnursebee Britt (@fitnursebee) reported

    @RealMed3 I had this problem with Telus when I was travel nursing, I spent awhile with their technical support (on a different phone while changing things on mine & resetting it) and got it fixed

  • UrbanMutant_ 𝐃𝐉 𝐁𝐋𝐞𝐞𝐊 🇨🇦🇺🇸📻 (@UrbanMutant_) reported

    @TELUS informs you that your password is wrong. Click here for temporary code. Brings you back to login page never provides code. Goes around like that until you want to change providers. “Contact Us”? I don’t have half a day for this.

  • barretme Barret 🍶🍺🍻🥂🍷🥃🍸🍾 (@barretme) reported

    @TELUSsupport Yea to both. Telus support has been out here many times. The internet will work for a few days then come to a virtual standstill. I take every device offline except one to run the speed test

  • fanCRTCProfling Commissioner Miner (@fanCRTCProfling) reported

    Mandated wholesale Fibre-to-the-Premise (FTTP) could damage the economic recovery from the pandemic, per Telus.

  • jdd2bits jd (@jdd2bits) reported

    Telus sucks ***, you can’t watch a program without it cancelling out every 2 minutes. They should really be giving people money back on their bills. Why pay for a service you can’t get

  • Ratcicle Win64/Squirrel.A ☂️🐿️ (@Ratcicle) reported

    @peternowak So, Is this means Telus will be able to expand its fixed broadband service outside BC and Alberta?