Telus Outage Report in Burnaby, British Columbia

Problems in the last 24 hours in Burnaby, British Columbia

The chart below shows the number of Telus reports we have received in the last 24 hours from users in Burnaby, British Columbia and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Most Reported Problems

The following are the most recent problems reported by Telus users through our website.

• Internet (49%)
• Phone (23%)
• Wi-fi (12%)
• TV (7%)
• E-mail (5%)
• Total Blackout (4%)

Live Outage Map Near Burnaby, British Columbia

The most recent Telus outage reports came from the following cities: Vancouver, Surrey, North Vancouver, Richmond, Coquitlam, Burnaby, Coquitlam, New Westminster, and Pitt Meadows.

City	Problem Type	Report Time
Vancouver	Internet	15 hours ago
Vancouver	Total Blackout	1 day ago
Vancouver	Internet	2 days ago
Vancouver	Internet	2 days ago
Surrey	Phone	2 days ago
Surrey	Internet	2 days ago

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Telus Issues Reports Near Burnaby, British Columbia

Latest outage, problems and issue reports in Burnaby and nearby locations:

• 
  Erica Young (@ericapomme) reported 34 seconds ago from Surrey, British Columbia

  @TylerAnakotta @AlexTheGreatish @nicklmg You should be able to get Telus gigabit fibre, although we’re in kind of the same boat as Nick even with Telus—cuts out a few nights a month, but not with any reliability we can trace potential causes. Overall still good service for the price.

• 
  Jana Angela Neria (@jamneria) reported 2 minutes ago from Vancouver, British Columbia

  @FidoSolutions We're okay thanks, we've gone to @TELUS after that horrible experience with you guys.

• 
  BdblE (@MsYouDoYou) reported 3 minutes ago from Burnaby, British Columbia

  Every 3-days @telus calls me to ask for my husband and every 3-days I tell them to stop and also that we cancelled our home internet service when they refused to make it work at all so it’s a waste of sales time. Every time they say they made a note. Then are annoyed. Repeat.

• 
  Gustavo Lin | 林偉綸 (@Gusslin) reported 6 minutes ago from Vancouver, British Columbia

  Still having issues with @TELUS wireless

• 
  mama bear (@trackwanderer) reported 8 minutes ago from Vancouver, British Columbia

  So glad we got DAZN for the singular reason that Telus has too many ridiculous problems.

• 
  Kirsten Sharp (@kirstenSharp) reported 8 minutes ago from Westmount, British Columbia

  @DeletedFlavors @NEWS1130 Public mobile uses Telus network

• 
  Jeffery Simpson (@JefferySimpson) reported 13 minutes ago from Surrey, British Columbia

  In the midst of moving @telus decided to cancel my internet installation appointment and now they’re booked up until next month. I organized this like clockwork and I need it for work.

• 
  Quinn Mell-Cobb (@QuinnMellCobb) reported 14 minutes ago from Vancouver, British Columbia

  @Shawhelp Myself and two other people (all with university educations) were unable to figure out how to install it, and now I’m paying for a service I’m not receiving. Make this right immediately or I’m going back to @TELUS.

• 
  Diane S. Baker (@dianesbaker1) reported 16 minutes ago from Vancouver, British Columbia

  @Zpdoodaa Beginning of this thread, “I formed an off shore company….”. Why? As an American I assumed you work in the US. Off shore entities are created for tax avoidance purposes. TELUS is a network provider in western Canada. Have an off shore LLC used to allow a Chinese partner. Booted.

• 
  Kim (@LuvKimber) reported 17 minutes ago from Surrey, British Columbia

  So after another 58 minutes on the phone with @TELUS and 47 of that on hold…I get another technician sent to my House…but I have to wait another 4 days and no Manager from @TELUSsupport even bothered to pick up…is it just me?? Or does this happen to every long term customer???

• 
  Gustavo Lin | 林偉綸 (@Gusslin) reported 23 minutes ago from Vancouver, British Columbia

  Still habing issues with @TELUS wireless. Currently with 3G on my iPhone 12 pro max.

• 
  Dharni D (@dharnid) reported 24 minutes ago from Surrey, British Columbia

  @TELUS your internet plan offers are more expensive on your website than on the phone (customer service) . Why did you even spend money on a website? Could’ve saved than money and passed it on to the customers :)

• 
  Peter Meiszner (@PeterMeiszner) reported 27 minutes ago from Vancouver, British Columbia

  Is @Novusnow down AGAIN for anyone else in Yaletown? Super frustrating- second time in a month. Going to have to seriously consider switching to @TELUS or @Shawhelp - major problem when you’re working from home.

• 
  Michael Smit (@msmit) reported 32 minutes ago from Vancouver, British Columbia

  @telus my gigabit internet is now 25mb. It has been atrocious for over a year - see the history of Speedtest results above. I have several key video calls late tonight and this is too much of a risk. Please help.

• 
  ****&Span1745 (@cleanrag) reported 34 minutes ago from Vancouver, British Columbia

  @TELUSsupport 82 year old mom has relied on ADT for 20 years, Telus has left her vulnerable. 3 times this week I've called, 45 minutes of listening to telus ad after telus ad. Her landline & personal protection device is also with Telus 🙄 50 yr+ customer. We're looking for a new provider 👍

• 
  Antman 🐜🐜 (@ntman__) reported 43 minutes ago from Burnaby, British Columbia

  @TELUS @TELUSsupport On Sunday your technicians were working outside my house and they disconnected the internet cables and now I don't have internet in my house, I call to your call center and they don't give me a solution, and I have to wait for a technician to go to my house..

• 
  Ross Derewianko (@PingRD) reported 45 minutes ago from Vancouver, British Columbia

  So @TELUS is doing a #purefiber upgrade in my building, they managed to knock @Novusnow down in half the building. When asked the techs stated "Novus must have a down fiber". I investigated and it turned out to be a loose ethernet cable...

• 
  Karla كارلا جبيلي (she/her) (@asianhabibti) reported 48 minutes ago from Vancouver, British Columbia

  Hassled 3 different customer service people from Telus on the phone for an hour and a half and got my monthly phone/cable/internet bill down $80. It pays to be a Pain In The ***.

• 
  Cam Cavers (@camcavers) reported 49 minutes ago from Vancouver, British Columbia

  @wanless64 @gregeh I get discounts as a Telus contractor but honestly my ISP is cheaper and faster. 500mbps up/down for $65/month…

• 
  Quinn Mell-Cobb (@QuinnMellCobb) reported 58 minutes ago from Vancouver, British Columbia

  @Shawhelp Myself and two other people (all with university educations) were unable to figure out how to install it, and now I’m paying for a service I’m not receiving. Come fix this immediately or I’m going back to @TELUS.

Telus Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Kirk Lubimov (@KirkLubimov) reported 3 minutes ago

  The internet we get in Canada compared to what we pay isn't even up to par with 3rd world countries. We are paying over $100 per month. Somehow reached monthly "allowance" and download speed is 5 MB/s. And @TELUS @TELUSsupport is pure trash who never even pick up or call back.

• 
  Mary Gillis (@living_marble) reported 5 minutes ago

  @WilliamtCatt But that makes even less sense, I've been a (unhappy) Telus customer for years and this email is entirely about them telling me about a change in my service price. I'm not saying you're wrong, I'm saying whatever it means, it's deeply stupid.

• 
  Carl in Florida🇺🇸🇩🇪🇮🇹🇸🇪 (@fmch6444) reported 7 minutes ago

  @Urtoez75_2 @TELUS Damn. That sucks! How in 2022 do you have slow assed 56K speed?

• 
  John Spicer (@hattrick_72) reported 8 minutes ago

  @Flagpole_Canada @DanielVyner @Rogers The region is small and they are allowed access to the nationwide network through regulation that Bell, Telus, and Rogers customers pay for.

• 
  Carol (@zephryus47) reported 10 minutes ago

  @LSKinYYC @TELUS I hope they were able to fix it for you. Its been weird for 5 months, had problems with phone & tv, have been on the phone many times trying to get things fixed. Have had techs here twice then this. Just annoying as hell. And I hate talking to computers. :).

• 
  Scott Billeck (@ScottBilleck) reported 13 minutes ago

  Emergency alert sent to some phones at least in Manitoba regarding the at-large suspects in Saskatchewan. I only know that because my wife, a Telus customer, got it. Myself, with Bell, got nothing. Tremendous system…

• 
  PegCityMama (@pegcityrunner) reported 14 minutes ago

  @ScottBilleck I was at an outdoor event, Telus network phones received 3+ alerts in rapid succession, Rogers phones got one about 45 minutes after Telus, and Bell didn't get anything.

• 
  Carol (@zephryus47) reported 15 minutes ago

  Just got my Telus bill, I have been charges over 350 dollars for cancelling, yet I never cancelled my service. I have just spent 37 minutes on hold with Telus only to have the computer voice chirp in that the office is now closed and to call back another time. Really impressed.

• 
  Unconciousfog (@eboygunsurrey) reported 16 minutes ago

  Kys @Sony @PlayStation for making the ps4 slower when ps5 lil ***** *** hoes think we didn't notice. **** you @TELUS ****** *** wifi can't download 3gb update without making it more than 1 hour are you ******* serious rn shittiest wifi company out there no cap. Get shaw wifi.

• 
  Adi Lally (@adilally3) reported 18 minutes ago

  @anghnd @TELUSsupport Welcome to Telus where service is crap