Telus Outage Report in Burnaby, British Columbia
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The latest reports from users having issues in Burnaby come from postal codes V5B.
Telus offers phone, internet and television services, as well as mobile phone and mobile internet service through Telus Mobility. Telus internet service uses DSL technology. Telus TV relies on satellite or internet television (IPTV). Telus' mobile phone network supports CMS, HSPA and LTE.
Full Outage Map
E-mailProblems in the last 24 hours in Burnaby, British Columbia
The chart below shows the number of Telus reports we have received in the last 24 hours from users in Burnaby and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Telus. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Telus users through our website.
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Internet (46%)
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Phone (29%)
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Wi-fi (10%)
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TV (6%)
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E-mail (5%)
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Total Blackout (4%)
Live Outage Map Near Burnaby, British Columbia
The most recent Telus outage reports came from the following cities: Surrey, Vancouver, Coquitlam, North Vancouver, Port Moody, Burnaby, Richmond, Coquitlam, Delta and Port Coquitlam.
| City | Problem Type | Report Time |
|---|---|---|
 Surrey |
Internet | |
| Surrey |
TV | |
| Vancouver |
Internet | |
| Vancouver |
Internet | |
| Vancouver |
Internet | |
| Surrey |
TV |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Telus Issues Reports Near Burnaby, British Columbia
Latest outage, problems and issue reports in Burnaby and nearby locations:
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Cam Cavers FKA Cam Cabers
(@camcavers) reported
from
Vancouver, British Columbia
@infil00p I think they fixed it late evening, but I’m not sure; wife and I are on Telus and I actually just finished moving both my kids’ phones from Speakout (which uses Rogers network) to Public prepaid sims, which is obviously Telus as it was bought out in 2016.
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Kiefer Abram
(@kikithekrakra99) reported
from
Delta, British Columbia
@RogersHelps is ****ing rogers down again!!! You sucks Rogers! 🤟 Goodbye rogers here I come telus next week Tuesday
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Shamim Abbassi
(@ShamimAbbassi) reported
from
Vancouver, British Columbia
@TELUS @Fidomobile we expect the same support from you as well. So many Iranians need this support. #MahsaAmini
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Ameer Z.
(@1RovingNomad) reported
from
North Vancouver, British Columbia
Worst telecommunications company in the world >>> @Rogers and Canada has one of the world's highest telecom rates.....and no competition you basically have two to choose from and more often than not Telus is not the choice (for some reason)
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Bobbi-Lee Loganberg 🌻
(@BLeeLoganberg) reported
from
Vancouver, British Columbia
@Solidchick4life August billing cycle, not the bill I just paid... It will not be enough to cover the inconveniences. I’ll be switching to TELUS as I no longer need TransCanada service.
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Anshu Arora
(@yourbcagent) reported
from
Surrey, British Columbia
@TELUS how come #CustomerService is sooooo horrible
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Kerri Coombs
(@kerricoombs) reported
from
Vancouver, British Columbia
@pattibacchus @TELUS @TELUSsupport I use Lightspeed and have been paying about $40/month for years, as a very heavy internet user. Not sure how the service is because I've almost never needed it. I replaced a modem once and they were fine. Streaming is fine but YouTube uploads are kinda slow. I'm happy with them.
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Cam Cavers FKA Cam Cabers
(@camcavers) reported
from
Vancouver, British Columbia
@infil00p Even if you didn’t you could have a cheap prepaid data plan running on the Telus network in the amount of time it takes to get to the closest London Drugs and back
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freelance cyberbully
(@d_esiree_______) reported
from
Vancouver, British Columbia
In Telus cause I lost my SIM card cause I’m really stupid and this woman ahead of me just told me she’s been a customer since 1969. NINETEEN SIXTY NINE.
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Mat Thomas
(@EmptyUK) reported
from
Vancouver, British Columbia
The inane @TELUS 1.5% credit card bill charge is just another gouge. I pay them so much money already; it’s time to look elsewhere. Also, my actual cell phone coverage is pretty terrible even in my apartment. #CashGrab
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Chris Mitchell
(@chrismitcheldlr) reported
from
Coquitlam, British Columbia
As a Telus Mobile customer, having wifi in the tunnel is a huge plus. You can check bus connections for PoMo or Burquitlam Station without data (which can be spotty after leaving the tunnel).
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Juancho
(@jchoisea) reported
from
Coquitlam, British Columbia
Watching Elvis in Telus and... the ******* box shoot down! It is a shity service right here!!
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Paul Barraclough
(@paul_wb_wtf) reported
from
Delta, British Columbia
Hey @TELUS @TELUSsupport Stop billing people for wireless service from the time you ship the SIM cards and then put them in regular mail. I’m not paying for a week of service on 4 lines while Canada Post gets around to delivering them.
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feels like Groundhog Day
(@sliver9754) reported
from
North Vancouver, British Columbia
@TELUSsupport @pattibacchus Telus is brutal! They convinced us that their service was better so we went to them after many happy years with Shaw, then instantly had issues they wouldn’t resolve and now we are stuck with them unless we pay 3 years of penalties! Counting the months to go back to @support_shaw
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Anshu Arora
(@yourbcagent) reported
from
Surrey, British Columbia
@TELUS called yesterday and today. On hold for over 30 minutes and no resolution. No one answered. Why is it so hard to get good #CustomerService
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Brad Atchison
(@Brad604) reported
from
New Westminster, British Columbia
Anyone else having Koodo/Telus issues right now?
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Kiefer Abram
(@kikithekrakra99) reported
from
Burnaby, British Columbia
@TELUSsupport @pgib That wont help! You suck telus and rogers @RogersHelps
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BdblE
(@MsYouDoYou) reported
from
Burnaby, British Columbia
@TheFalconer @TELUS Also **** off. As a business owner who processes transactions, I pay insane fees for everything I do. And so do the clients. And probably the staff. Pay your own fees you dumb *****.
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Kiefer Abram
(@kikithekrakra99) reported
from
Surrey, British Columbia
@BuNdOAVFC @RogersHelps Hey dude... Am switching to telus... Was getting 200-250mbps down on a Saturday night back in February or March ish.... Even better on Sunday nights like 400mbps now this.... Only 50 down... On an medal 200 ft cell tower with rogers/telus etc on it with in 15 ft of direct line1/2
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BdblE
(@MsYouDoYou) reported
from
Burnaby, British Columbia
@NoLogsNoCrime I will try this. We had Telus internet, too. But my strata won’t let fibre and Telus makes the other service useless so you’ll upgrade and we couldn’t run the business so we had to switch. Pretty sure that’s not solved so no going back.
Telus Issues Reports
Latest outage, problems and issue reports in social media:
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Steven Ellingson
(@Stevenell33) reported
@theJagmeetSingh Would you care if it was a Telus outage? I guess you are concerned since it was a Rogers outage with a large customer base in Ontario. It would help if you remembered you are an MP from BC now, not Ontario.
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James Simpson 4x💉
(@j2simpso) reported
@cdspower Bell and Telus are to blame too. How many Canadians died because they were unwilling to allow a Rogers customer to place a 911 call on their network? Let’s talk about that too!
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Greg Michaels
(@kootenayGreg) reported
A lost a nut for my #giantbicycle i went to various bike stores to find the specially designed M06 nut. No luck. I asked Giant if they had any, no response. Granted it’s been a week. Maybe Giant has a lot of issues and they’re sharing their CSR with BMO, Telus & Rogers
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Greg, but voting for Summer 🇨🇦
(@Gregair13) reported
My home internet and cable have been down for over 24 hours but because I don’t get home till after 10pm yesterday I haven’t bothered fixing it. Now I’m on hold for 30+ minutes. Thanks @TELUS @TELUSsupport
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Rebecca
(@becsmhall) reported
@TELUS charging $30 for 1GB of data is robbery and not sustainable for the average Canadian. Taking money from my account without my permission for this and refusing to pay it back is theft. @CBCNews help us by putting pressure on big corporations to be fair #affordablewifi
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Patrick and Max- Just a guy and his dog
(@pnaught13) reported
Hey @TELUS @TELUSsupport can ya stop with the sales calls!! Yesterday a got a call trying to sell me home security, today someone trying to sell me an iPhone 13. Enough already. How about you fix your network so I stop getting dropped calls with people I want to talk to? #Telus
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TELUS Support
(@TELUSsupport) reported
@pnaught13 Hi Patrick! If you do not wish to receive marketing calls, please send us a DM when you get the chance, so we can make a request for your number to be added to the Do Not Call TELUS list and look into the network issues that you are experiencing.
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Redbird ☮️
(@Redbird01478501) reported
What if the Rogers Internet crash in Canada was a cyber attack & not simply a maintenance glitch. We’ll never know but scary if they attack Rogers, Bell & Telus all at once.
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Sarah
(@psxo_sierra) reported
@TELUS Cell service is still garbage but hey, why work on that
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ThePithyTory
(@ThePithyTory) reported
Why does #telus service sucks in Penticton? I’m glad the whole network doesn’t go down, but #telus needs to up its game here!