Telus outages and service status in Burnaby, British Columbia
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Full Outage Map
- Telus generated 0 outage signals in the last 24 hours around Burnaby, including 0 direct reports.
- The most common problems reported in this area mention Internet, Total Blackout, and Wi-fi.
- The most recent signal from this area was received Jun 12, 2:42 AM EDT.
- Internet (50%)
- Total Blackout (17%)
- Wi-fi (14%)
- Phone (11%)
- E-mail (6%)
- TV (3%)
The latest reports from users having issues in Burnaby come from postal codes V5A , V3N , V5B and V5H .
Telus offers phone, internet and television services, as well as mobile phone and mobile internet service through Telus Mobility. Telus internet service uses DSL technology. Telus TV relies on satellite or internet television (IPTV). Telus' mobile phone network supports CMS, HSPA and LTE.
Problems in the last 24 hours in Burnaby, British Columbia
The chart below shows the number of Telus reports we have received in the last 24 hours from users in Burnaby, British Columbia and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Telus. Are you experiencing issues or an outage? Leave a message in the comments section!
Live Outage Map Near Burnaby, British Columbia
The most recent Telus outage reports came from the following cities: North Vancouver, Vancouver, Burnaby, New Westminster, Richmond, and Delta.
| City | Problem Type | Report Time |
|---|---|---|
 North Vancouver
|
Internet | 1 day ago |
|
Vancouver
|
Wi-fi | 3 days ago |
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North Vancouver
|
Internet | 4 days ago |
|
Vancouver
|
4 days ago | |
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Vancouver
|
Internet | 5 days ago |
|
Vancouver
|
Internet | 9 days ago |
Nearby cities with recent reports
3 recent signals
2 recent signals
Community Discussion
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Telus Issues Reports Near Burnaby, British Columbia
Latest outage, problems and issue reports in Burnaby and nearby locations:
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Dave Pasin (@dave_pasin) reported from Vancouver, British Columbia@PaulDoroshenko Except @Telus is far from an expert at much of anything. Their reputation is horrid at most everything. Even their own employees acknowledge how bad they are.
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mama bear 🙈🙉🙊 🏳️🌈 (@trackwanderer) reported from Vancouver, British Columbia@BigNasty6oh4 I have telus for everything. Service is mostly OK. I find them easy to deal with, but I'm also assertive as **** ( without goimg full Karen on them) what keeps me with them though honestly is the massive discount we get through their deal with our building ( 40% discount)
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gabrielle (@realgabeangel) reported from Richmond, British Columbia@FBI @CIA I have evidence that links Neteller and the management team into the PATHIC network (Rohit Joshi) into manipulation of data using Google servers (which ties in Google, Shaw, Rogers, Telus) and links @POTUS to improper legal misconduct by pardoning Jordan, an officer of
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Grant Dawson (@pyeinburnaby) reported from Buckingham Heights, British Columbia@roguekiwi1 I feel your pain. It is now 3:45pm Saturday. I finally got through at 3pm today after starting at noon. They said the reboot of the system that they suspended in error would take 15minutes it has been 45 minutes and still nothing. 😡😡😡#telussucks #telus #terrible
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Kiefer Abram (@kikithekrakra99) reported from Delta, British Columbia@TELUSsupport is there an outage of telus home services in the crescent beach area of #SurreyBC? Dads tv not wrking.. Not near him too
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David Schreck (@StrategicThghts) reported from North Vancouver, British Columbia@marchaslam1 @TELUS Not sure fault lies with the install tech. He did a great job, everything worked but it took time before voicemail disappeared. Two years ago I had similar problem. Was told I’d have to switch to fibre to fix voicemail, I said I’d go to Shaw, then they miraculously fixed it.
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BdblE (@MsYouDoYou) reported from Burnaby, British ColumbiaAnd yes. They customer service people are delightful and always eager to help. I love @TELUSsupport . But their job is made harder by unusable systems. I’ve put hours and hours and hours into trying to keep Telus as a provider but I it’s time to leave the abusive relationship.
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John Reid (@johnb45_reid) reported from Coquitlam, British ColumbiaTelus support. I have tried but since you control my phone you can make it look like I am not replying. I already know that you control most of what I see and do. When I look at a site and can go get a coffee before it opens makes me very suspicious about your intentions.
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Cam Cavers FKA Cam Cabers (@camcavers) reported from Vancouver, British Columbia@infil00p I think they fixed it late evening, but I’m not sure; wife and I are on Telus and I actually just finished moving both my kids’ phones from Speakout (which uses Rogers network) to Public prepaid sims, which is obviously Telus as it was bought out in 2016.
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Diane S. Baker (@dianesbaker1) reported from Vancouver, British Columbia@Zpdoodaa Beginning of this thread, “I formed an off shore company….”. Why? As an American I assumed you work in the US. Off shore entities are created for tax avoidance purposes. TELUS is a network provider in western Canada. Have an off shore LLC used to allow a Chinese partner. Booted.
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miranda hudson (@_hudsonny) reported from Vancouver, British ColumbiaWho is better than @telus for home WiFi? Currently paying for the most expensive internet that is slow, intermittently down, and has the worst customer service.
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Steven 🇨🇦 ✡️ (@spawnsteryvr) reported from Vancouver, British ColumbiaWhy can’t I access my account @TELUSsupport? Broken links, can’t view/manage my account - this is not how you treat customers @TELUS.
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Rob Bahd (@robbahd) reported from Delta, British Columbia@RobShaw_BC @VaughnPalmer @TELUS So these call center agents are Telus employees? Adding agents to answer over a million calls is not going to solve the problem. A supplementary online system would have helped.
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Brad Atchison (@Brad604) reported from New Westminster, British ColumbiaAnyone else having Koodo/Telus issues right now?
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Patty Friesen (@FriesenPatty) reported from Richmond, British Columbia@TELUSsupport I just got off the phone with one of your techs and he informed he couldn’t help me install my telus email in my new IMac desktop. I keep getting error messages with my telus account but it’s an Apple problem? How am I supposed to get my email then??
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Quinn Mell-Cobb (@QuinnMellCobb) reported from Vancouver, British Columbia@Shawhelp Myself and two other people (all with university educations) were unable to figure out how to install it, and now I’m paying for a service I’m not receiving. Make this right immediately or I’m going back to @TELUS.
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Dave Pasin (@dave_pasin) reported from Vancouver, British Columbia@Bzubyk @TELUS If you’ve ever had an issue with this horrid Telcom, you’d understand how bureaucratic & truly Inept they actually are. This isn’t really all that surprising when you team an inept co with an obviously feckless bureaucracy
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Gustavo Lin | 林偉綸 (@Gusslin) reported from Vancouver, British ColumbiaStill having issues with @TELUS wireless
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Trevor (@EastvanTrev) reported from Burnaby, British ColumbiaScam calls are getting out of hand. Over the past couple of days, I've had 5 calls for missing packages from DHL, CRA is sending someone to arrest me three times over and as of 5 minutes ago, my fourth covid emergency and I need to call back ASAP... Hey @TELUS and @Rogers , I bet
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Karla كارلا جبيلي (she/her) (@asianhabibti) reported from Vancouver, British ColumbiaHassled 3 different customer service people from Telus on the phone for an hour and a half and got my monthly phone/cable/internet bill down $80. It pays to be a Pain In The ***.
Telus Issues Reports
Latest outage, problems and issue reports in social media:
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Adomoda (@xXxAdomodaxXx) reported@JonFraserTF @TELUS They are terrible.
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TheFallGuy (@TheFallGuy450) reported@JonFraserTF @TELUS Telus is the worst.
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ERDocMom (@erdocmom) reported@JonFraserTF @TELUS Husband just left @telus as well after many years as a customer
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JABO Vancouver (@jabo_vancouver) reported@SluaghainO @TELUS I am at a BnB in Osoyoos. At home I would not have these problems.
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Mark Warner (@MAAWLAW) reported"[The new @Telus fee] comes just as new [#CRTC] rules are set to kick in preventing telecommunications companies from charging customers when they cancel, change or activate plans... in a move meant to make it easier for consumers to switch internet and cellphone plans."🤔
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TheRooster (@HandsofScars) reported@JonFraserTF @TELUS I tried to get a new phone twice in the past year and both times the sales rep made the experience terrible so I simply left.
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Corey Herscu (@coreyherscu) reported@JonFraserTF @TELUS Their voice network simply doesn’t work, I found, and when it did, it was crackly & distorted.
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James (@JamesMcNeill59) reported@JonFraserTF @TELUS Own your own phone. 1 to 2 year plan. Make sure the service is open after plan term. Now you're in a position to negotiate.
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Johan N. (@rk8215) reportedMost $AMPG holders have no idea where the company's main product actually came from. So I did what I like do: I went through the SEC filings. What I found is quite interesting. AmpliTech sells its 64T64R Massive MIMO radio to a "Tier-1 North American MNO" under a +$40M LOI. The press releases never named the customer. But the filings do. An 8-K from early 2025 links the deal directly to Telus, which is one of Canada's three big telecom operators. But where the radio itself came from? This was quite interesting find. In March 2025, AmpliTech signed an $8M deal with a company called Titan Crest, LLC which is a private Delaware company to buy the IP behind its 5G ORAN radios. $4M in cash, $4M in shares, paid in two steps. Step 1 was only due after the Telus orders came in. So AmpliTech did not pay $8M for unproven tech and hope a customer would show up. They only paid once the customer was real. For a micro-cap, that is a smart, low-risk deal. Step 1 closed in April 2025: $3.5M cash + 914,635 shares. Step 2 is the one to watch now. The last $0.5M cash + $2.5M in shares is due this quarter or next (Q2/Q3 2026). It hands the full technology and IP rights to AmpliTech, plus a 10-year non-compete from Titan. In simple terms: the day that payment hits, AmpliTech fully owns the IP behind its #1 product. Until then, it does not. So the real $AMPG story is a chain: 1) Titan built the tech 2) AmpliTech turned it into a product and makes it in the USA 3) Telus uses it. Telus recently partnered with Samsung to build Canada’s First 5G Virtualized RAN, Open RAN Network which is quite telling when the market is heading. I wonder who is behind Titan Crest? A no-name Delaware LLC, sitting on ready-to-use 5G radio IP. NFA. DYOR. 🔥🚀
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Fat chud (@neuroticbob) reportedanyone elses discord down have telus as a wifi provider?