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Telus outages and service status in Burnaby, British Columbia

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Full Outage Map
  • Telus generated 1 outage signal in the last 24 hours around Burnaby, including 1 direct report.
  • The most common problems reported in this area mention Internet, Total Blackout, and Phone.
  • The most recent signal from this area was received Jul 24, 10:58 PM EDT.
  • 60% Internet (60%)
  • 20% Total Blackout (20%)
  • 20% Phone (20%)

Telus offers phone, internet and television services, as well as mobile phone and mobile internet service through Telus Mobility. Telus internet service uses DSL technology. Telus TV relies on satellite or internet television (IPTV). Telus' mobile phone network supports CMS, HSPA and LTE.

Problems in the last 24 hours in Burnaby, British Columbia

The chart below shows the number of Telus reports we have received in the last 24 hours from users in Burnaby, British Columbia and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

At the moment, we haven't detected any problems at Telus. Are you experiencing issues or an outage? Leave a message in the comments section!

Live Outage Map Near Burnaby, British Columbia

The most recent Telus outage reports came from the following cities: Vancouver, Anmore, North Vancouver, and Burnaby.

CityProblem TypeReport Time
Vancouver Total Blackout 19 hours ago
Vancouver Internet 2 days ago
Vancouver Internet 2 days ago
Vancouver Internet 3 days ago
Vancouver Internet 8 days ago
Vancouver Internet 10 days ago

Nearby cities with recent reports

Vancouver

4 recent signals

19 hours ago

Community Discussion

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Telus Issues Reports Near Burnaby, British Columbia

Latest outage, problems and issue reports in Burnaby and nearby locations:

  • MsYouDoYou
    BdblE (@MsYouDoYou) reported from Burnaby, British Columbia

    @NoLogsNoCrime I will try this. We had Telus internet, too. But my strata won’t let fibre and Telus makes the other service useless so you’ll upgrade and we couldn’t run the business so we had to switch. Pretty sure that’s not solved so no going back.

  • MsYouDoYou
    BdblE (@MsYouDoYou) reported from Burnaby, British Columbia

    @moodyangela @dustbobgod And they will allow you to hire out for help with your cables, instead of saying they won’t touch the cables and don’t know any one they could recommend that does. We are just supposed to be able to sort it all magically with Telus

  • Vancouverowls
    Vancouver Owls™️ (@Vancouverowls) reported from Vancouver, British Columbia

    @WhitecapsFC Telus a company known for terrible customer service and whitecaps known for the exact same thing,a match made in heaven

  • StrategicThghts
    David Schreck (@StrategicThghts) reported from North Vancouver, British Columbia

    @marchaslam1 @TELUS Not sure fault lies with the install tech. He did a great job, everything worked but it took time before voicemail disappeared. Two years ago I had similar problem. Was told I’d have to switch to fibre to fix voicemail, I said I’d go to Shaw, then they miraculously fixed it.

  • camcavers
    Cam Cavers (@camcavers) reported from Vancouver, British Columbia

    @wanless64 @gregeh I get discounts as a Telus contractor but honestly my ISP is cheaper and faster. 500mbps up/down for $65/month…

  • RitchWorld
    RitchWorld (@RitchWorld) reported from New Westminster, British Columbia

    Had a good talk with .@Shawhelp this weekend. After 20+ years of service, they played the greed game and didn’t want to talk. Called @TELUS and so happy to talk and worked a fabulous deal. father in law is happy as he will be saving $600/ year on home internet, cable and phone.

  • MsYouDoYou
    BdblE (@MsYouDoYou) reported from Burnaby, British Columbia

    @TheFalconer @TELUS Also **** off. As a business owner who processes transactions, I pay insane fees for everything I do. And so do the clients. And probably the staff. Pay your own fees you dumb *****.

  • Eni_gs
    Bernardo G. S. (@Eni_gs) reported from Burnaby, British Columbia

    Anyone having problems with @TELUS ? No internet on #Burnaby #BritishColumbia. Please help @TELUSsupport

  • dyhiapadilla
    Dyhia Belhabib (@dyhiapadilla) reported from North Vancouver, British Columbia

    When @TELUS charges you almost 200$ for a basic internet service every month. Anyone using starlink for home internet in Vancouver?

  • PickledGingerBC
    C.R. Martel, Esq. (@PickledGingerBC) reported from Coquitlam, British Columbia

    @CALCocoReads You should still have 911 access... phones are designed to hop on to any network it can pick up to place an emergency call, even if you have no SIM card... just means that Rogers/Fido customers would hop in to Telus/Bell to make the call.

  • punkrokk65
    johnny V. (@punkrokk65) reported from Vancouver, British Columbia

    @TELUSsupport Was on hold for the ‘next available’ customer service agent at TELUS for just over 3 hrs today and finally gave up… (they said when I called my wait time would be ‘up’ to an hour)… guess they work on a different time clock then most.

  • cleanrag
    ****&Span1745 (@cleanrag) reported from Vancouver, British Columbia

    @TELUSsupport 82 year old mom has relied on ADT for 20 years, Telus has left her vulnerable. 3 times this week I've called, 45 minutes of listening to telus ad after telus ad. Her landline & personal protection device is also with Telus 🙄 50 yr+ customer. We're looking for a new provider 👍

  • chrismitcheldlr
    Chris Mitchell (@chrismitcheldlr) reported from Coquitlam, British Columbia

    As a Telus Mobile customer, having wifi in the tunnel is a huge plus. You can check bus connections for PoMo or Burquitlam Station without data (which can be spotty after leaving the tunnel).

  • lucasmastelaro
    Lucas Mastelaro (@lucasmastelaro) reported from Vancouver, British Columbia

    Can you imagine booking an appointment with a customer for an essential service and not showing up? And not calling to reschedule? That’s what @TELUS @TELUSsupport did with me today. #badcustomerservice

  • FriesenPatty
    Patty Friesen (@FriesenPatty) reported from Richmond, British Columbia

    @TELUSsupport I just got off the phone with one of your techs and he informed he couldn’t help me install my telus email in my new IMac desktop. I keep getting error messages with my telus account but it’s an Apple problem? How am I supposed to get my email then??

  • MsYouDoYou
    BdblE (@MsYouDoYou) reported from Burnaby, British Columbia

    @dustbobgod So far so good. We had to leave Telus, because it became unusable, and it’s been a delight ever since. With the exception of last week when the internet was out for most of a day but, hydro caused that problem. I was hesitant but happy to have switched. My wifi works now.

  • BlueCedarAngel
    #IndianStatus531 (@BlueCedarAngel) reported from Burnaby, British Columbia

    There has been a lot of theft on our Gitxsan Indian Reserves due to drug dealer invasion. I have #Ring and @TELUSsupport Security because both are lousy. No parts for Ring flood lights; and Telus doorbell constantly has problems 😩 Bands are useless with nepotism & no ed.

  • realgabeangel
    gabrielle (@realgabeangel) reported from Richmond, British Columbia

    @FBI @CIA I have evidence that links Neteller and the management team into the PATHIC network (Rohit Joshi) into manipulation of data using Google servers (which ties in Google, Shaw, Rogers, Telus) and links @POTUS to improper legal misconduct by pardoning Jordan, an officer of

  • hornscallywag
    Lori Foster (@hornscallywag) reported from West End, British Columbia

    Telus sucks so hard their movies to their programing!!!!! They charge so much during a pandemic and keep young their price need more choice in Canada than this ****!

  • ImJustPrinceA
    Prince (@ImJustPrinceA) reported from Port Moody, British Columbia

    I hope Telus goes bankrupt. They call me the day I’m moving to tell me “we can’t provide services until Nov 8.” What ******** am I supposed to do for 2 weeks with no internet? Worst part is they knew it needed to be postponed a week ago. They just didn’t say anything.

Telus Issues Reports

Latest outage, problems and issue reports in social media:

  • lacedsunnyd
    hoss (@lacedsunnyd) reported

    I PAID MY PHONE BILL **** YOU TELUS

  • NuggetCapital
    Nugget Capital Partners (NCP) (@NuggetCapital) reported

    @BDEPardell When I look at $T.TO I just dont' see it as cheap, not on a historical basis or to peers. So i guess it comes down to whether they can monnetize the Telus Health and in what amount. 5% yield is not going to entice Canadian dividend dogs. Pipelines were over 8% when rallied.

  • bergy1965
    Lori Bergman (@bergy1965) reported

    @TELUS …another day passes with no equipment arriving. So much for @TELUSsupport assuring me it would be expedited. I applaud you for the blatant thieving of customers; you pay us and we provide sh!tty service. Well done @TELUS

  • AlbertaCanada60
    Alberta (@AlbertaCanada60) reported

    @TheRiversEdgeAB Telus internet sucks.

  • BradleyREBroker
    Sean Bradley (@BradleyREBroker) reported

    @BDEPardell @NuggetCapital I read that Telus has a big real estate portfolio with value . Perhaps spun out as a reit or sold ? Telus sucks as is .

  • jmysct0
    Jimmy #Markets 📈📉 (@jmysct0) reported

    Hello Canada! Telus what is the deal with $TU ??? I have scratched my head, and wondered this whole way down. Everything looks fine, unless yall are going into recession?

  • chinoalemano
    ChinoAleman (@chinoalemano) reported

    The most overlooked part of the Maxim interview isn't Telus $T.TO ordering more than expected and wanting more and more configs. It's what Fawad said about SCALING. Because he casually answered the number one bear question about $AMPG. And almost nobody noticed it. THE BEAR QUESTION. "How does a company that counted ~47 employees in its last annual report deliver Tier-1 carrier volumes?" Fair question. Every micro-cap hardware story lives or dies on it. Now listen to the CEO answer it, unprompted. THE MATH HE VOLUNTEERED. "You're talking about tens of thousands of radios that are going to be used by any single MNO at a time". That's his own sizing of ONE carrier win. Thousands of radios per month or per year. He's not scared of that number. He designed the company around it. THE MODEL. LNAs and defense-grade radios: designed and built in the US. Commercial radio volume: contract manufacturers, structured so AMPG can, his words, "scale up when the demand goes high, and we can scale down when the demand goes low". And the punchline, verbatim: "we don't create a tremendous amount of overhead, and we're cost-effective enough to provide a very large quantity in relatively little time". Translation: capacity is RENTED, not owned. No factories to build before the revenue shows up. No factory overhead bleeding through down-cycles. POs land, capacity scales up. POs pause, costs scale down. The giants carry factories through winters. AMPG carries designs. THE SECOND SCALING LAYER almost everyone missed. Every MNO runs different spectrum. That used to be the moat protecting incumbents: a custom radio per carrier, years per win. AMPG spent its R&D budget killing that moat: "Each MNO has a different frequency... but the beauty of our product is that it's configurable". And then the sentence that IS the thesis: "As soon as that adoption happens, it's just going to spread". One carrier win isn't a contract. It's a template. THE THIRD LAYER: where this goes. Asset-light capacity + revenue scaling = operating leverage. The CEO connected the dots himself: "Revenue has been increasing. Next stage is profitability". That's not hopium sequencing. That's the mechanical consequence of the model, if the revenue holds. AND IT'S ALREADY BEEN STRESS-TESTED. This isn't a whiteboard. This model has already put 2,000+ radios into a Tier-1 network. It's shipping daily against orders that EXCEED the $40M LOI. And it absorbed a real shock this year: war-related logistics interruptions, disclosed by the CEO himself. Status: back on track. A capacity model that survives a war disruption during its first scaling year got tested by reality, not by PowerPoint. Everyone watched the Telus reveal. The quiet part was the CEO explaining how a micro-cap absorbs a Tier-1's demand without building a single factory. Market cap: micro. Capacity: elastic. That's not an accident. That's the design. Not financial advice. I'm long $AMPG. DYOR. 📡

  • bijboutique1
    bijboutique (@bijboutique1) reported

    @RogersHelps @TELUS sucks! Their customer support is just as bad as their services. Clueless and only concerned with selling me fiber optic.

  • VanIsleInvestor
    Vancouver Island Guy 🌊 (@VanIsleInvestor) reported

    @Zecco9999 @TELUS But 2 days for a new customer ? that can't be good @TELUSsupport

  • PsudoMike
    PsudoMike 🇨🇦 (@PsudoMike) reported

    Vancouver council votes this Wednesday on pausing new AI data centre approvals until the city builds an actual framework for water, power, and noise impacts. Telus has two projects riding on it. Asking a company to prove it won't strain the grid before shovels go in the ground is normal due diligence, not overreach. If a project can't survive that review, it was never going to be a good neighbour.