Telus Outage Report in Burnaby, British Columbia
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The latest reports from users having issues in Burnaby come from postal codes V5J, V5A and V3N.
Telus offers phone, internet and television services, as well as mobile phone and mobile internet service through Telus Mobility. Telus internet service uses DSL technology. Telus TV relies on satellite or internet television (IPTV). Telus' mobile phone network supports CMS, HSPA and LTE.
Full Outage Map
E-mailProblems in the last 24 hours in Burnaby, British Columbia
The chart below shows the number of Telus reports we have received in the last 24 hours from users in Burnaby and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Telus. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Telus users through our website.
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Internet (57%)
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Phone (19%)
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Wi-fi (11%)
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TV (7%)
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Total Blackout (4%)
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E-mail (3%)
Live Outage Map Near Burnaby, British Columbia
The most recent Telus outage reports came from the following cities: Vancouver, Surrey, Richmond, Burnaby, Port Coquitlam, Coquitlam, New Westminster, North Vancouver, Coquitlam and Pitt Meadows.
| City | Problem Type | Report Time |
|---|---|---|
 Vancouver |
Internet | |
| Surrey |
Wi-fi | |
| Vancouver |
Internet | |
| Richmond |
Phone | |
| Burnaby |
Internet | |
| Vancouver |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Telus Issues Reports Near Burnaby, British Columbia
Latest outage, problems and issue reports in Burnaby and nearby locations:
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Paul Barraclough
(@paul_wb_wtf) reported
from
Delta, British Columbia
Hey @TELUS @TELUSsupport Stop billing people for wireless service from the time you ship the SIM cards and then put them in regular mail. I’m not paying for a week of service on 4 lines while Canada Post gets around to delivering them.
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E-Comm 9-1-1
(@EComm911_info) reported
from
Burnaby, British Columbia
UPDATE: @TELUS / @Koodo advising that this outage impacting their cellphone customers in #BC is now resolved and callers are getting through to 9-1-1. With service restored, anyone experiencing an emergency situation should call 9-1-1 right away to get the help they need. #911BC
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Vic Wozniak
(@vicwozniak) reported
from
Surrey, British Columbia
@TELUSsupport Telus internet service has been flaky for several weeks now. Wifi connections dropping frequently where signal is “strong”. Surrey 185 street
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BdblE
(@MsYouDoYou) reported
from
Burnaby, British Columbia
@moodyangela @dustbobgod And they will allow you to hire out for help with your cables, instead of saying they won’t touch the cables and don’t know any one they could recommend that does. We are just supposed to be able to sort it all magically with Telus
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Prairie Paul
(@PaulDoroshenko) reported
from
Vancouver, British Columbia
@FeralChristineB @TELUS Problem is @Telus is a scam. They are not transparent at all.
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Cam Cavers FKA Cam Cabers
(@camcavers) reported
from
Vancouver, British Columbia
@infil00p I think they fixed it late evening, but I’m not sure; wife and I are on Telus and I actually just finished moving both my kids’ phones from Speakout (which uses Rogers network) to Public prepaid sims, which is obviously Telus as it was bought out in 2016.
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Prairie Paul
(@PaulDoroshenko) reported
from
Vancouver, British Columbia
@TedNesNA @TELUS @TELUSBusiness I overpaid on my dad’s account after he died. They’ve never refunded it.
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kamil is still working on his summer ***
(@K_Somaratne) reported
from
West End, British Columbia
@sammymarie Also looking to switch! I was with Telus and my bill went from $65 to $145 after the two yr contract ended. I called them and maanged to get it down to $108 but going to call again and see if I can get it down lower
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BdblE
(@MsYouDoYou) reported
from
Burnaby, British Columbia
@NoLogsNoCrime I will try this. We had Telus internet, too. But my strata won’t let fibre and Telus makes the other service useless so you’ll upgrade and we couldn’t run the business so we had to switch. Pretty sure that’s not solved so no going back.
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BdblE
(@MsYouDoYou) reported
from
Burnaby, British Columbia
@TheFalconer @TELUS Also **** off. As a business owner who processes transactions, I pay insane fees for everything I do. And so do the clients. And probably the staff. Pay your own fees you dumb *****.
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Prairie Paul
(@PaulDoroshenko) reported
from
Vancouver, British Columbia
I’m trying to contact @Telus business. Their website has no contact number. Took me 10 minutes and I found it on another site. I will do everything possible not to deal with @telus or Shaw. Imagine if you had a service interruption? Can’t call them? Ridiculous.
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freelance cyberbully
(@d_esiree_______) reported
from
Vancouver, British Columbia
In Telus cause I lost my SIM card cause I’m really stupid and this woman ahead of me just told me she’s been a customer since 1969. NINETEEN SIXTY NINE.
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feels like Groundhog Day
(@sliver9754) reported
from
North Vancouver, British Columbia
@TELUSsupport @pattibacchus Telus is brutal! They convinced us that their service was better so we went to them after many happy years with Shaw, then instantly had issues they wouldn’t resolve and now we are stuck with them unless we pay 3 years of penalties! Counting the months to go back to @support_shaw
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Bobbi-Lee Loganberg 🌻
(@BLeeLoganberg) reported
from
Vancouver, British Columbia
@Solidchick4life August billing cycle, not the bill I just paid... It will not be enough to cover the inconveniences. I’ll be switching to TELUS as I no longer need TransCanada service.
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BdblE
(@MsYouDoYou) reported
from
Burnaby, British Columbia
@dustbobgod So far so good. We had to leave Telus, because it became unusable, and it’s been a delight ever since. With the exception of last week when the internet was out for most of a day but, hydro caused that problem. I was hesitant but happy to have switched. My wifi works now.
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Kiefer Abram
(@kikithekrakra99) reported
from
Surrey, British Columbia
@BuNdOAVFC @RogersHelps Hey dude... Am switching to telus... Was getting 200-250mbps down on a Saturday night back in February or March ish.... Even better on Sunday nights like 400mbps now this.... Only 50 down... On an medal 200 ft cell tower with rogers/telus etc on it with in 15 ft of direct line1/2
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Ameer Z.
(@1RovingNomad) reported
from
North Vancouver, British Columbia
Worst telecommunications company in the world >>> @Rogers and Canada has one of the world's highest telecom rates.....and no competition you basically have two to choose from and more often than not Telus is not the choice (for some reason)
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Peter Ryan 🇨🇦🇺🇦
(@pcryan5) reported
from
Vancouver, British Columbia
@AmyBeeman @TELUS @TELUSsupport I start by asking - “how do I transfer my phone/cable/whatever service to another vendor?” Watch the costs drop from there…
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Brad Atchison
(@Brad604) reported
from
New Westminster, British Columbia
Anyone else having Koodo/Telus issues right now?
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Cam Cavers FKA Cam Cabers
(@camcavers) reported
from
Vancouver, British Columbia
@infil00p Even if you didn’t you could have a cheap prepaid data plan running on the Telus network in the amount of time it takes to get to the closest London Drugs and back
Telus Issues Reports
Latest outage, problems and issue reports in social media:
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Gordon from Ottawa
(@GordonShumway74) reported
@jmask @sheepkingjb @PierrePoilievre People have been calling out PP for YEARS for not having any work experience outside of government, and it's only now that his defenders have dredged up a summer job at Telus and some kind of half-baked plan that never got off the ground to start a consulting business.
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bks
(@bks86798035) reported
@TELUSsupport Yes! It is very insufficient. Instagram struggles to load, google speaker stops playing music intermittently or can't answer, hardwired computer can't load home Depot webpage to look at lighting..... None of the issues are my devices. All of the issues are bad Telus service
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Brando
(@bguy22) reported
I have an iphone 12 pro, and I really could not care less if it breaks at this point, its been months of it restarting every 3 mins with no offered solution. @apple and @telus, you have both failed me as a loyal customer.
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Naterie
(@NaterieB) reported
@TELUS why is my reception SO BAD?! AGAIN?!
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Lee
(@leepalisoc) reported
@TELUSsupport Just got one today, but I paid $21 for a QR code—that’s too much for an eSIM; should be free, since TELUS doesn’t want to support iOS transfers. When I got my voucher two years ago when I upgraded my phone, I got a replacement for free.
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cara
(@jeterfan28) reported
@cmcalgary Cell plans are outrageously expensive and Im still waiting on Telus to get back to me about my problem. It’s just been non stop issues with them. Almost as bad as Rogers
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Abdul Kaskas
(@wolfe69err) reported
@TELUS , @TELUSsupport I am a paying customer of your's, 15 years worth of my #money , and i have a #complaint . Between deteriorating #videochat quality , ( Severe pixelation and laggy audio), and dropped phone calls , and being told i am "supposed" to be
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The Bobnoxious One
(@BobAFettGo) reported
@MondoAlberta Telus notoriously underpays their staff, most of their call centers are in foreign countries to avoid paying a fair, livable wage. How many will be "face time" doctors from foreign clinics? Anyone who thinks this will help wait times has never been on hold with Telus.
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Jennifer Johnston
(@jennifer_jj) reported
@mynamesnotgordy He embraced his inner weasel early, joining the Reform Party at 16 to support Jason Kenney and taking a PT job during high school doing corporate collections for Telus. Other teenagers work at restaurants & retail, but PP chose to harangue people about paying their phone bill.
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Helena Grdadolnik
(@WorkshopArch) reported
@shawnmicallef @TELUS I feel this! Had something similar with my office Bell bill. Took 6 months to resolve and I had to pay $600 while waiting to avoid my phone service being cut off … and then took months to get my money back, but never got back my hours listening to elevator music!