Telus Outage Report in Burnaby, British Columbia
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The latest reports from users having issues in Burnaby come from postal codes V5J, V5A and V3N.
Telus offers phone, internet and television services, as well as mobile phone and mobile internet service through Telus Mobility. Telus internet service uses DSL technology. Telus TV relies on satellite or internet television (IPTV). Telus' mobile phone network supports CMS, HSPA and LTE.
Full Outage Map
E-mailProblems in the last 24 hours in Burnaby, British Columbia
The chart below shows the number of Telus reports we have received in the last 24 hours from users in Burnaby and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Telus. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Telus users through our website.
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Internet (57%)
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Phone (18%)
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Wi-fi (10%)
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TV (7%)
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Total Blackout (4%)
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E-mail (3%)
Live Outage Map Near Burnaby, British Columbia
The most recent Telus outage reports came from the following cities: Vancouver, Surrey, Richmond, Burnaby, Port Coquitlam, Coquitlam, New Westminster, North Vancouver, Coquitlam and Pitt Meadows.
| City | Problem Type | Report Time |
|---|---|---|
 Vancouver |
Internet | |
| Vancouver |
Internet | |
| Surrey |
Internet | |
| Surrey |
Internet | |
| Surrey |
Internet | |
| Vancouver |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Telus Issues Reports Near Burnaby, British Columbia
Latest outage, problems and issue reports in Burnaby and nearby locations:
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DaleCadeau
(@DaleCadeau) reported
from
Delta, British Columbia
@GlobalBC As a member of Telus Life Plus, I am jumping no queues. All medical procedures I receive are outside of Telus & are in the MSP “lottery” to receive health care. I don’t have a family Doctor so how can keeping me out of visiting emergency or walk in clinics hurt the system?
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Steven 🇨🇦 ✡️
(@spawnsteryvr) reported
from
Vancouver, British Columbia
Why can’t I access my account @TELUSsupport? Broken links, can’t view/manage my account - this is not how you treat customers @TELUS.
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MelanieSerre
(@thatmelanielynn) reported
from
Vancouver, British Columbia
@TELUS Telus’s US 🇺🇸 Healthcare has absolutely NO PLACE in Canada 🇨🇦 You SUCK Telus!!! #GetTheHellOutOfCanada #TelusSUCKS Telus Health LifePlus program, get ******** out of Canada 🇨🇦 You have NO place here! This is Canada, ai think you got your countries mixed up!
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Rob MacKay-Dunn 🇨🇦
(@robmackaydunn) reported
from
Westmount, British Columbia
@TELUS’ internet service has gotten so bad that we have to pay for 2 DSL lines to keep our TV, Internet and security system somewhat stable.
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Rob MacKay-Dunn 🇨🇦
(@robmackaydunn) reported
from
Westmount, British Columbia
@TELUSsupport I seriously can’t remember how many times I’ve filled out your “Bring the TELUS PureFibre® network to my neighbourhood” form. TELUS marketers even call us to sell us PureFibre, only for us to have to explain to them that for some unexplainable reason @WestVanDistrict isn’t served
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VWbugNuT
(@Ryansisson7) reported
from
Surrey, British Columbia
@TELUS How many times do I have to say NO to your co stant barrage of phone calls about switching my service? YOU ARE HARRASING ME. I'm not giving any info to the call center that for all I know is the same call center full of CRA scammer callers. TAKE NO FOR AN ANSWER!
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Vancouver Owls™️
(@Vancouverowls) reported
from
Vancouver, British Columbia
@WhitecapsFC Telus a company known for terrible customer service and whitecaps known for the exact same thing,a match made in heaven
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DaleCadeau
(@DaleCadeau) reported
from
Delta, British Columbia
@richardzussman As a member of Telus Life Plus, I am jumping no queues. All medical procedures I receive are outside of Telus & are in the MSP “lottery” to receive health care. I don’t have a family Doctor so how can keeping me out of visiting emergency or walk in clinics hurt the system?
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Asim Maple
(@asim_maple) reported
from
Surrey, British Columbia
@TELUS @TELUSsupport what's the best contact to call to cancel the new telus tv connection I took couple of days back. Never experienced such worst slowest service ever
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John Reid
(@johnb45_reid) reported
from
Coquitlam, British Columbia
Telus I sent you a message but Twitter has a problem. It keeps saying we are trying to verify you and then it can't. Is this how big money talks?
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Steven 🇨🇦 ✡️
(@spawnsteryvr) reported
from
Vancouver, British Columbia
Epic fail today @TELUSsupport @TELUS. Not only did my appointment for today get bungled but now your agents can’t even schedule a new one. This is horrible customer service. A lesson in how not to handle customers.
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Rob MacKay-Dunn 🇨🇦
(@robmackaydunn) reported
from
Westmount, British Columbia
Been hearing “coming soon” for 4+ years…is there an infrastructure issue with @TELUS & @WestVanDistrict?
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Jason Michael
(@JayGarfs) reported
from
Richmond, British Columbia
@TELUS @TELUSsupport #piktv #telusplus can you please fix telus+ this is getting ridiculous
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DaleCadeau
(@DaleCadeau) reported
from
Delta, British Columbia
@DrGurdeepParhar As a member of Telus Life Plus, I am jumping no queues. All medical procedures I receive are outside of Telus & are in the MSP “lottery” to receive health care. I don’t have a family Doctor so how can keeping me out of visiting emergency or walk in clinics hurt the system?
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Rob MacKay-Dunn 🇨🇦
(@robmackaydunn) reported
from
Westmount, British Columbia
@TELUSsupport @WestVanDistrict As a longtime TELUS mobility x2, home security, Internet 50 x2 & Optik TV customer, I think it’s a fair question to ask why #PureFibre isn’t offered to @WestVanDistrict? After 4+ years of “coming soon”, I’m politely asking for a straightforward answer. Thank you
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John Reid
(@johnb45_reid) reported
from
Coquitlam, British Columbia
Why is it that telus doesn't know what it's doing. I pay money to block my phone going out to the internet, except using my own wifi. Then I get repeated emails, texts to connect to telus internet. I guess they just pocket the money as a bonus for themselves. Fix your problem.
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John Reid
(@johnb45_reid) reported
from
Coquitlam, British Columbia
Telus support. I have tried but since you control my phone you can make it look like I am not replying. I already know that you control most of what I see and do. When I look at a site and can go get a coffee before it opens makes me very suspicious about your intentions.
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HODLouly
(@Maria_here) reported
from
Burnaby, British Columbia
@theJagmeetSingh You mean Telus has workers still? Every time I call there I’ve never waited less than 45 minutes on hold
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Dyhia Belhabib
(@dyhiapadilla) reported
from
North Vancouver, British Columbia
When @TELUS charges you almost 200$ for a basic internet service every month. Anyone using starlink for home internet in Vancouver?
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VWbugNuT
(@Ryansisson7) reported
from
Pitt Meadows, British Columbia
@TELUS The call-back service doesn't even call my phone it goes directly to my voicemail. What can you do about this disservice to your customers who can only wait on hold an hour to speak with a representative?
Telus Issues Reports
Latest outage, problems and issue reports in social media:
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Emery A. YVR Geek
(@EmeryAGeek) reported
@sqwabb @TELUS @TELUS would never do that (shut off pay phones), typing with sarcasm. Money $$$ is The almighty.
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Grace Lanuza
(@itsmegracel) reported
As a company who has said they support #entrepeneurs especially #women entrepreneurs @TELUS @TELUSsupport I need answers. A technician coming into my home & saying “I don’t know” isn’t acceptable.
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Clint Steer
(@ClintSteer) reported
@notontvotoole Yesss! Preach, Dan! I hate @Bell for all the years of shitty service I have received from them and your firing might just put me over the top to make the change. Hey @Telus, gonna be a free agent soon, what ya offering me?
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Greg Michaels
(@kootscrutinizer) reported
@stefanthinks Dump Telus though, they only hit their 150mps a couple of times a day. That may be in violation of the service agreement you sign with Big Government.
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Mark Steffich
(@MarkSteffich) reported
@BCLions @TELUS Too bad. I liked him.
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Skinny Genes Foundation
(@smardiac) reported
@TELUS I am setting up an online silent auction to raise money for a Scholarship I've set up in my Dad and Uncle's name. If by chance you read this and have anything you'd be willing to donate, that would mean the world to me. I'd love your help in my mission to reduce these tragedies.
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emi
(@hslotlovers) reported
my wifi is **** you ******* ***** *** stupid omg telus please fix my wifi
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06yellowvette
(@06yellowvette) reported
@Shawhelp Shaw has the worse customer service i think I've ever come across, 2 hour wait time is ******* bullshit,i can see me switching to telus even though they aren't any better
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Gato Chapeau
(@cats_with_hats) reported
@GlobalCalgary You see people on Reddit always complaining about shaw outages, yet you never see telus ones.
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Commissioner Miner
(@fanCRTCProfling) reported
People are saying they are waiting days to get a call back about sim swap. DAYS! Meanwhile those helping others... deleted. #Telus may very well be the biggest idiot of telecom