Telus Outage Report in Burnaby, British Columbia

Problems in the last 24 hours in Burnaby, British Columbia

The chart below shows the number of Telus reports we have received in the last 24 hours from users in Burnaby, British Columbia and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Most Reported Problems

The following are the most recent problems reported by Telus users through our website.

• Internet (48%)
• Phone (23%)
• Wi-fi (12%)
• TV (7%)
• E-mail (5%)
• Total Blackout (4%)

Live Outage Map Near Burnaby, British Columbia

The most recent Telus outage reports came from the following cities: Surrey, New Westminster, Vancouver, North Vancouver, Richmond, Coquitlam, Burnaby, Coquitlam, and Pitt Meadows.

City	Problem Type	Report Time
Surrey	Internet	2 hours ago
New Westminster	Phone	17 hours ago
Vancouver	Internet	2 days ago
Vancouver	Internet	3 days ago
Vancouver	Total Blackout	4 days ago
Vancouver	Internet	4 days ago

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Telus Issues Reports Near Burnaby, British Columbia

Latest outage, problems and issue reports in Burnaby and nearby locations:

• 
  Grant Bowen (@bow_en_arrow) reported 32 seconds ago from North Vancouver, British Columbia

  @TELUSsupport we moved our cellular service from Telus to Koodo. Now we have a credit balance with Telus. How do we get that balance refunded?

• 
  Oladada (@whourDaDa) reported 6 minutes ago from Burnaby, British Columbia

  One of @TELUS representatives lied to get me to sign to a 2 year deal now I will have to pay 1000 to cancel your service.

• 
  Candi Marie (@CandiVanCity24) reported 7 minutes ago from Surrey, British Columbia

  @LuckyMobileCan I have been using your service for almost 3 years with no problems until now. Not impressed #luckymobile , you can bet I’ll be going back to a @TELUS plan now 💯! Who else has had issues with #luckymobile . #TELUS treats their customers much better!

• 
  amu (@Amu3188) reported 10 minutes ago from Surrey, British Columbia

  @TELUSsupport Hey there, I am recently switched to TELUS and have some questions can anyone please help me?

• 
  CC (@golfercruz) reported 13 minutes ago from Richmond, British Columbia

  @imAnewbie @RogersHelps Rogers Internet is horrible. Great prices and deals but the service falls flat compared to Bell or Telus.

• 
  BdblE (@MsYouDoYou) reported 16 minutes ago from Burnaby, British Columbia

  So @TELUS wifi is awful and now the LTE network is a nightmare on @telusmobility ? I’ve been with Telus since 1995 but this loyalty is over. Customer support can’t compensate for expensive ineffective service. It’s impacting my livelihood at this point.

• 
  BdblE (@MsYouDoYou) reported 20 minutes ago from Burnaby, British Columbia

  @AureliaCotta @TELUSsupport Lol. I can’t see any messages from Telus support apparently.

• 
  Soren Jensen (@smjnews) reported 25 minutes ago from Anmore, British Columbia

  @TELUS please stop with the customer service calls! I've been getting at least one call every day for the past few weeks. I'm happy with my mobile service! Please stop calling!

• 
  BdblE (@MsYouDoYou) reported 27 minutes ago from Burnaby, British Columbia

  @toddnickel @TELUS @TELUSsupport Lemme know where you go because if it’s Shaw you’ll have the same issues so then what? I find it so odd that Telus’ solution is for you to find an independent 3rd party they can’t recommend to come in and fix their crap work that you’ll pay for.

• 
  Captain Tom E. Foote (@captainfoote) reported 28 minutes ago from Surrey, British Columbia

  For 8 business days - I have had the worst customer experience with @TELUS and @TELUSsupport - Anyone win yet?

• 
  Audrey Lobato (@AudreyLobato) reported 29 minutes ago from Surrey, British Columbia

  @TELUSsupport So it’s been 2 weeks since I DM’ed contact info with no response. And my @TELUS PikTV and *BOOSTED WIFI are still crap.

• 
  trevor (@vancitytrevor) reported 34 minutes ago from New Westminster, British Columbia

  @TELUSsupport Lol u reply 24hrs later wow. Thats horrible @TELUS

• 
  Ciara Hempseed (@CiaraHempseed) reported 36 minutes ago from Vancouver, British Columbia

  I actually had to use that Telus Babylon app to get some perscriptions for this migraine Send help

• 
  Mary June Margarico (@Junayyyy) reported 37 minutes ago from Vancouver, British Columbia

  @TELUS sucks.

• 
  Steven 🇨🇦 ✡️ (@spawnsteryvr) reported 51 minutes ago from Vancouver, British Columbia

  I think next billing cycle I’ll withhold payment @TELUSsupport @TELUS. Make you wait until the funds are available (even though they are) like you make me wait on hold. Your level of customer service/tech support has dropped significantly these past few months. Unacceptable.

• 
  BdblE (@MsYouDoYou) reported 53 minutes ago from Burnaby, British Columbia

  @carlz8 @TELUS Oh that happened to me. Then it wasn’t canceled. Then it was a 6 week endeavour where they couldn’t get their system to cancel.

• 
  Steven 🇨🇦 ✡️ (@spawnsteryvr) reported 55 minutes ago from Vancouver, British Columbia

  @rhythmteacher I’m with Telus for everything. Bundles. Service is ridiculous these days though. No matter what time of day o call in (odd time when I need to) on hold for an hour. Who the f**k has time and patience for that?

• 
  BdblE (@MsYouDoYou) reported 55 minutes ago from Burnaby, British Columbia

  @2muchcoffee4me @BretInVancouver @TELUS Yep. And it’s just poor client care. Because I’ve had issues since we got it. And I’ve tried but half the people I talk to don’t understand what I am saying. I don’t need to be told how wifi works. I need troubleshooting beyond google. They are so busy assuming I am confused.

• 
  Martin van den Hemel (@MartinvandenH) reported 56 minutes ago from Richmond, British Columbia

  Hey @CBC! What’s the problem with your audio? Audio dropped in and out on Telus Optik TV Channel 800 and Telus Optik TV Channel 3, this morning/afternoon/evening which ruined my recording of @BBC #WaroftheWorlds

• 
  Phil Whelan 😷🇨🇦🦕🚀 (@philwhln) reported 59 minutes ago from Vancouver, British Columbia

  @nbennett_biv @CraveTVHelp @AppleTV I had a lot of issues through Telus too. Directly through Crave is the only thing that consistently worked for me.

Telus Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Steve Kabachia (@SteveKabachia) reported 5 minutes ago

  …in their new home. I guess this is how @telus shows their level of service? “I’m sorry, we can’t help you b/c you need a code for a panel that’s not connected to any account & shouldn’t even be active.” The implication being that my client should open an account 3/

• 
  My World Through A Windshield 🇨🇦 (@myworldtaw) reported 7 minutes ago

  Don't waste your time with @TELUS @TELUSsupport. I switched my service over to them because I was going to save a bit of money and get a few more features. Now all I have is headaches. I'm supposed to have unlimited roaming data in the US, but I try to connect to @ATT

• 
  #PrayforthePlanet (@Tjierra) reported 8 minutes ago

  @meidasrosie @Rogers @TELUS lol they just gave me a $2.00 credit for my trouble. Laughable.

• 
  Guy Juan'O (@Guy_Kim) reported 11 minutes ago

  My @TELUS team is committed to giving back! We’ve been making the #futurefriendly by giving more than $900 million and 1.8 million days of service, equating to $1.4 billion in over 50 countries since 2000 @FriendlyFuture

• 
  it's a Travis D ! (@ChadArcher1) reported 11 minutes ago from Drumheller, Alberta

  Hey @TELUS way to go on your failed internet and television service. Love to miss #nhlplayoffs2022 because of technical difficulties.

• 
  Pr. M Wellman (@pastorwellman) reported 18 minutes ago

  @PaulDoroshenko @TELUS I feel your pain. At a very visceral and violent level, I feel you pain. it is a traumatic stress to deal with Telus. If you get Heidi as you CSR hang up and call again. She is diabolical.

• 
  Gary Ogden (@ogden_gary) reported 21 minutes ago

  After over 20 years of being a loyal @bell mobility customer,I've signed up for @TELUS . I called bell loyalty to give them a chance to match the telus offer, and they didn't. The lesson here is that there's no loyalty in companies anymore. Go where you get the best deal/service

• 
  Won Wilwin (@WilwinWon) reported 22 minutes ago

  @Qualifyfor @TELUS Telus is a goverment entity ,full on support for kenney and the saudis.

• 
  Harvest Hills Cares Calgary (@HarvestHillsYYC) reported 24 minutes ago

  This mom needs everything for her new place! She is staying in an Air BNB u til Friday next week when she moves into her new place!! If you can help…please donate. She needs EVERYTHING but most of all she needs to pay the Enmax/Telus bills before she moves in! #MothersDay #YYC

• 
  Nate's House (@NatesHouse27) reported 24 minutes ago

  @TELUS congratulations for having a service right now that is equally shittier than Shaw. Not sure what I’m paying for, but the value doesn't equal out.