Telus outages and service status in Burnaby, British Columbia

Problems in the last 24 hours in Burnaby, British Columbia

The chart below shows the number of Telus reports we have received in the last 24 hours from users in Burnaby, British Columbia and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Live Outage Map Near Burnaby, British Columbia

The most recent Telus outage reports came from the following cities: Vancouver, Burnaby, Richmond, Delta, North Vancouver, New Westminster, Coquitlam, and Coquitlam.

City	Problem Type	Report Time
Vancouver	Phone	12 hours ago
Vancouver	Internet	2 days ago
Vancouver	Total Blackout	4 days ago
Vancouver	Internet	4 days ago
Vancouver	Phone	4 days ago
Vancouver	Phone	5 days ago

Nearby cities with recent reports

Community Discussion

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Telus Issues Reports Near Burnaby, British Columbia

Latest outage, problems and issue reports in Burnaby and nearby locations:

• 
  BdblE (@MsYouDoYou) reported 1 minute ago from Burnaby, British Columbia

  @TheFalconer @TELUS Also **** off. As a business owner who processes transactions, I pay insane fees for everything I do. And so do the clients. And probably the staff. Pay your own fees you dumb *****.

• 
  johnny V. (@punkrokk65) reported 2 minutes ago from Vancouver, British Columbia

  @TELUSsupport Was on hold for the ‘next available’ customer service agent at TELUS for just over 3 hrs today and finally gave up… (they said when I called my wait time would be ‘up’ to an hour)… guess they work on a different time clock then most.

• 
  Gustavo Lin | 林偉綸 (@Gusslin) reported 4 minutes ago from Vancouver, British Columbia

  Still having issues with @TELUS wireless

• 
  Kerri Coombs (@kerricoombs) reported 5 minutes ago from Vancouver, British Columbia

  @pattibacchus @TELUS @TELUSsupport I use Lightspeed and have been paying about $40/month for years, as a very heavy internet user. Not sure how the service is because I've almost never needed it. I replaced a modem once and they were fine. Streaming is fine but YouTube uploads are kinda slow. I'm happy with them.

• 
  Brad Atchison (@Brad604) reported 6 minutes ago from New Westminster, British Columbia

  Anyone else having Koodo/Telus issues right now?

• 
  DaleCadeau (@DaleCadeau) reported 9 minutes ago from Delta, British Columbia

  @GlobalBC As a member of Telus Life Plus, I am jumping no queues. All medical procedures I receive are outside of Telus & are in the MSP “lottery” to receive health care. I don’t have a family Doctor so how can keeping me out of visiting emergency or walk in clinics hurt the system?

• 
  David Schreck (@StrategicThghts) reported 10 minutes ago from North Vancouver, British Columbia

  @TELUSsupport I have a Google email account and I don’t want another one. How do I stop nuisance text messages from TELUS about switching my TELUS email (which I never use).

• 
  Michael Smit (@msmit) reported 11 minutes ago from Vancouver, British Columbia

  @telus my gigabit internet is now 25mb. It has been atrocious for over a year - see the history of Speedtest results above. I have several key video calls late tonight and this is too much of a risk. Please help.

• 
  Andrew Ferguson (@warandpeace) reported 14 minutes ago from Vancouver, British Columbia

  @MOOMANiBE Telus outage of some kind, it’s weirdly ‘mostly’ out but not fully ¯\_(ツ)_/¯

• 
  aanshik1 (@Aanshik1) reported 15 minutes ago from Vancouver, British Columbia

  @TELUSsupport I have sent you a DM about my ongoing internet connection dropping issues with Telus internet with my case details, kindly respond to my DM, thanks.

• 
  BdblE (@MsYouDoYou) reported 17 minutes ago from Burnaby, British Columbia

  @PaulthePedalist We had to ditch Telus for Shaw and so far, it’s good. Their service is better.

• 
  Dave Pasin (@dave_pasin) reported 22 minutes ago from Vancouver, British Columbia

  @entwistled is CEO of @telus perhaps worst company in Canada. More interested in PR & virtue signalling than actually serving customers. Inept, bureaucratic, misleading, hopelessly horrid customer service & actually bankrupt of purpose & direction. Avoid this clown show of a co!

• 
  Patty Friesen (@FriesenPatty) reported 25 minutes ago from Richmond, British Columbia

  @TELUSsupport I just got off the phone with one of your techs and he informed he couldn’t help me install my telus email in my new IMac desktop. I keep getting error messages with my telus account but it’s an Apple problem? How am I supposed to get my email then??

• 
  #IndianStatus531 (@BlueCedarAngel) reported 27 minutes ago from Burnaby, British Columbia

  There has been a lot of theft on our Gitxsan Indian Reserves due to drug dealer invasion. I have #Ring and @TELUSsupport Security because both are lousy. No parts for Ring flood lights; and Telus doorbell constantly has problems 😩 Bands are useless with nepotism & no ed.

• 
  Juancho (@jchoisea) reported 35 minutes ago from Coquitlam, British Columbia

  Watching Elvis in Telus and... the ******* box shoot down! It is a shity service right here!!

• 
  Stephanie Hahn (@rxstephanie) reported 37 minutes ago from Vancouver, British Columbia

  @steeletalk I found out via media...I am so very upset as we have been asking to be included and “radio silence” and then “boom” media drops this important info? We don’t have unlimited staffing and people like @TELUS to help us man the phones...why no notice to supposed front liners ! Sigh

• 
  freelance cyberbully (@d_esiree_______) reported 39 minutes ago from Vancouver, British Columbia

  In Telus cause I lost my SIM card cause I’m really stupid and this woman ahead of me just told me she’s been a customer since 1969. NINETEEN SIXTY NINE.

• 
  Diane S. Baker (@dianesbaker1) reported 47 minutes ago from Vancouver, British Columbia

  @Zpdoodaa Beginning of this thread, “I formed an off shore company….”. Why? As an American I assumed you work in the US. Off shore entities are created for tax avoidance purposes. TELUS is a network provider in western Canada. Have an off shore LLC used to allow a Chinese partner. Booted.

• 
  Kiefer Abram (@kikithekrakra99) reported 50 minutes ago from Delta, British Columbia

  @RogersHelps is ****ing rogers down again!!! You sucks Rogers! 🤟 Goodbye rogers here I come telus next week Tuesday

• 
  E-Comm 9-1-1 (@EComm911_info) reported 52 minutes ago from Burnaby, British Columbia

  UPDATE: @TELUS / @Koodo advising that this outage impacting their cellphone customers in #BC is now resolved and callers are getting through to 9-1-1. With service restored, anyone experiencing an emergency situation should call 9-1-1 right away to get the help they need. #911BC

Telus Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Sleepless in YYC🇨🇦🇬🇧 (@kvlovely19) reported 3 minutes ago

  not allowed to see Bonnie she's getting palliative care only family ****. well, get to see bestie in a second. and another of us Telus peeps I just ran into. hadn't seen her in 13 yrs. and there's a pretty security dude. ROWR. weird effing day. I need a snack.

• 
  ArisGritzalis (@AGritzalis) reported 3 minutes ago

  @LuckyStuey Can you please explain to me as an expert Why VZ chose ASTS Why VODAPHONE chose ASTS Why TELUS chose ASTS Why STA chose ASTS?? The list is long You consider all of these stupid? I read them NOT U or COOK WAKE UP AND SEE

• 
  heiba9866 (@heiba986627073) reported 8 minutes ago

  @trevor388569409 @Andrew_Sully @WestJet Westjet wanted cheap labor they got it. The agents in Telus El Salvador have a mediocre English level, they can't even understand a spelling, they work with "scripts" unnatural customer service, then they grow after 1 month of training without any experience in airlines at all

• 
  c • she (@indicarys) reported 10 minutes ago

  vancouver/lowermainland-ites. what ******** are we gonna do about these ridiculous data centers that telus is planning to rely on bchydro for

• 
  Benjamin Durden (@Krugg_of_Crom) reported 12 minutes ago

  I’ve had cellphone service with Telus for 24 years. I’m tired of paying $75 / month. Who’s my best option ? I live in Alberta

• 
  Kristy (@Kristy91808800) reported 13 minutes ago

  @KarmSumal @TELUS shipped the jobs offshore for bigger profits maybe bring back the customer service centres to Canada

• 
  heiba9866 (@heiba986627073) reported 13 minutes ago

  @KaileaandTim @WestJet They can't even price a plane ticket ask them questions about pricing and they won't know what to say, Telus has trainers and quality agents who have never touched a plane 😢, while Canada has staff with several years of exp who do not rely on scripts

• 
  AB_Wild_West (@AB_Wild_West) reported 16 minutes ago

  @Telus For the rest of my life, I will NEVER deal with you again. One and a half hours to cancel services and most of that was on hold. You make it extremely difficult to be able to speak to an actual human being and then I could barely understand the person I dealt with.

• 
  JT🇨🇦 (@Jeffdthompson) reported 17 minutes ago

  One of Canada's largest telecom companies just became a real estate developer. And the story behind how is worth paying attention to. Telus owns over 2,300 institutional properties across Canada. Most of them were built decades ago to house copper-based telephone exchange equipment the backbone of the country's phone system. As Telus migrated to fibre optics, that equipment shrank dramatically. Suddenly they had hundreds of well-located properties in the heart of Canadian communities sitting largely empty. So instead of selling, they decided to build. Through an initiative called Telus Living, they are now repurposing and monetizing those former exchange sites into purpose-built rental housing. The company has identified approximately 200 sites for alternative uses. The projected stabilized value of the portfolio could reach up to $3 billion. The execution is already well underway. Their first building in Nanaimo received its occupancy permit at the end of April and began welcoming residents last week. Vancouver's Point Grey is under construction. A further 18 properties are proposed to add over 3,000 homes across BC over the next six years, with plans to expand to Alberta and Quebec. Telus Living could eventually deliver 5,000 to 10,000 units in BC alone. There are a few things that make this story interesting beyond the headlines. First, the locations. These aren't suburban greenfields. They are infill sites in established neighbourhoods, exactly where rental housing demand is highest and new supply is hardest to create. Telus didn't have to find the land. They already owned it. Second, the model. Telus Living could eventually be converted into a REIT, turning a telecom company's real estate liability into a standalone investment vehicle generating long-term rental income. Third, the broader signal. When a company with no background in real estate development looks at its asset base and sees a $3 billion housing opportunity, it tells you something about where value is being created in Canada right now. The housing crisis and shifting technology created an opening. Telus walked through it.

• 
  Trendstockers (@Trendstockers) reported 18 minutes ago

  @telus big pet peeve of mine is having to call in to a service provider because they have made severe errors on a bill. Makes me think this nonsense is intentional because the average person doesn't catch it.