Telus

Telus Outage Report in Burnaby, British Columbia

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The latest reports from users having issues in Burnaby come from postal codes V5J, V3N and V5A.

Telus offers phone, internet and television services, as well as mobile phone and mobile internet service through Telus Mobility. Telus internet service uses DSL technology. Telus TV relies on satellite or internet television (IPTV). Telus' mobile phone network supports CMS, HSPA and LTE.

Problems in the last 24 hours in Burnaby, British Columbia

The chart below shows the number of Telus reports we have received in the last 24 hours from users in Burnaby and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Telus Outage Chart in Burnaby, British Columbia 03/23/2026 21:25

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Most Reported Problems

The following are the most recent problems reported by Telus users through our website.

  1. Internet (51%)

    Internet (51%)

  2. Phone (22%)

    Phone (22%)

  3. Wi-fi (10%)

    Wi-fi (10%)

  4. TV (7%)

    TV (7%)

  5. E-mail (6%)

    E-mail (6%)

  6. Total Blackout (4%)

    Total Blackout (4%)

Live Outage Map Near Burnaby, British Columbia

The most recent Telus outage reports came from the following cities: Vancouver, Surrey, Burnaby, North Vancouver, Coquitlam, Pitt Meadows, Richmond, New Westminster and Port Moody.

Loading map, please wait...
City Problem Type Report Time
CanadaVancouver Internet
CanadaVancouver Internet
CanadaSurrey Wi-fi
CanadaVancouver Phone
CanadaVancouver E-mail
CanadaSurrey TV

Community Discussion

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Telus Issues Reports Near Burnaby, British Columbia

Latest outage, problems and issue reports in Burnaby and nearby locations:

  • MarkBreslaw Mark Breslaw (@MarkBreslaw) reported from Vancouver, British Columbia

    @TELUSsupport I did call the sales team and was hung up on so I do t want to call in again. I would like to be treated like a customer TELUS wants to keep. Please tell me what iPhone options are available for the same deal I already received a confirmation for less than a week ago

  • aarongurney Aaron Gurney (@aarongurney) reported from Vancouver, British Columbia

    @TELUS I am having a frustrating time trying to call you guys to purchase Internet service from you. My call has been dropped 3 times and the call-back feature is no longer available. Please make it right.

  • MsAlexi Alexi (@MsAlexi) reported from Vancouver, British Columbia

    @TELUSsupport @TELUS When you’ve been using PureFibre internet for over 4 years and to find out that the new home you’re moving into does not have PureFibre even though the website and TELUS support confirmed that we have it, is a shitty to find out on your moving day 👎 1/2

  • hawes Stefan Hawes (@hawes) reported from Vancouver, British Columbia

    Discovering a problem with the modern world. When your Internet goes down and you have to wait a couple of days for someone to come by to fix it, you’re also without TV, movies, and music. Might just have to read in silence. @TELUS

  • vingienzo57 Vince Venditti (@vingienzo57) reported from Coquitlam, British Columbia

    Having trouble with #telus tv, again! Seriously thinking of going back to #shaw, and once I go back I’m never coming back to #telus 🤨

  • fjgomezl Francisco Gomez (@fjgomezl) reported from Vancouver, British Columbia

    TELUSsupport @TELUS Pik tv not working at the worst possible time @oscars2019

  • KalpnaSolanki1 Kalpna (@KalpnaSolanki1) reported from Burnaby, British Columbia

    Tsk Tsk @TELUS cancelling my old internet service in anticipation of fibre optic being connected WITHOUT verification that the work had actually been completed. Now I have no internet connection at all @TELUSsupport #FAIL

  • KimABowie Kimberley Bowie (@KimABowie) reported from Vancouver, British Columbia

    @Ian_A_MacDonald @jodyvance @TELUS I’m so sorry. Telus is brutal and overcharges me every month. And customer service is abysmal.

  • spawnsteryvr Steven 🇨🇦 (@spawnsteryvr) reported from Vancouver, British Columbia

    @TELUSsupport This is very odd. Some email is coming through but I know not all. Sent a test message from Gmail to TELUS, which was slow in receiving but I did get. Also just received one from something I subscribe to but still a minimum of 2 emails outstanding.

  • MsYouDoYou BdblE (@MsYouDoYou) reported from Vancouver, British Columbia

    I really enjoy @TELUS as a company and have so very few issues with them or their services. I hope to heck when we move we can get fibre optic tho because it’s not workable in this townhouse and it’s annoying af.

  • KalpnaSolanki1 Kalpna (@KalpnaSolanki1) reported from Burnaby, British Columbia

    @TELUSsupport Fibre is available in our area and line is in place. Tech just did not know how to do the connection! Yet, @telus discontinued the old service!

  • MsYouDoYou BdblE (@MsYouDoYou) reported from Vancouver, British Columbia

    Every single time I have to talk to @TELUSsupport (often) it’s a great experience. I know people have TELUS issues but I am consistently pleased with their service and not enough people say positive things on this yelling machine.

  • iheliconnet HeliConnect (@iheliconnet) reported from Delta, British Columbia

    @TELUSsupport been on hold for 30 minutes. Soon as a delta cable/eastlink gets a bit higher speed I’m so gone. We have a total outage. No acknowledgment on Telus’s past othervthan leave you on hold. Could at least put a notice out or something! SUCKS!!!

  • GrainneMcElroy Grainne McElroy (@GrainneMcElroy) reported from Richmond, British Columbia

    Support: Manage the Help @TELUS #BCNET201

  • MsAlexi Alexi (@MsAlexi) reported from Vancouver, British Columbia

    @TELUSsupport I understand that scheduling and servicing takes time. However, we’ve been a TELUS customer for a long time and for a communication company, communication could be greatly improved. Now we wait... and looking at other providers that could get us connected ASAP. 3/3

  • rightoutthere Tac one (@rightoutthere) reported from Coquitlam, British Columbia

    With all the neg. crap I read against Telus, I'd like to say, ever since we switched from Shaw to Telus our lives have become communication stress free. I run a complete wireless smart home, our service has been great, customer service has been outstanding + much lower bill..👍

  • ckmng8 Camy Ng (@ckmng8) reported from Vancouver, British Columbia

    Breaking down language barriers! I want to subtitle everything! @DustinJez @FCLEdu #transform2030 #microsofteducation #microsofteduca #telus #microsoftvan #wemovement #vancouver #BCEd #learning #SD43 #professionaldevelopment #****

  • sixo_four SIXO FOUR (@sixo_four) reported from North Vancouver, British Columbia

    @TELUSsupport @TELUS I have been a loyal customer for years and when my contract is up and I request a promo offer from your website and you say NO, makes switching to @ShawInfo that much easier of a decision. Brutal.

  • James_Cobalt James Cobalt (@James_Cobalt) reported from Surrey, British Columbia

    @TheSamanthaMack @TELUS @JoshRimer @evilyn_13 @MistressTdotnet @AnnaLeeVRX When I had similar issues with Rogers, on a wired LAN they sent a tech to test signal and such. He replaced a splitter (for the visual cable), plugged me into it, and the issue was resolved.

  • lorrain18185158 LARAINE (@lorrain18185158) reported from Richmond, British Columbia

    @JillKrop Hi Jill, I’m looking at switching from Telus to Freedom have you heard any negative comments about dropped calls or bad reception outside of your “home” area thank you

Telus Issues Reports

Latest outage, problems and issue reports in social media:

  • estherflubb Carol W (@estherflubb) reported

    @TaLoKend @TELUS I thought it was just me. Compared to in the uk the ‘bundles make zero sense. With Telus you end up with loads of crap you don’t want. I s Shaw any better.

  • sryispam2much 不在 (@sryispam2much) reported

    **** you telus

  • SoulDB902 Cuntastic™ 🇨🇦 (@SoulDB902) reported

    @TELUSsupport I need help asap! I have an appt tomorrow and cannot get logged onto the Telus care app since switching phones. Missed appt gonna cost me $120. Here is the ticket ID for reference: 58931

  • hitthepost hitthepost (@hitthepost) reported

    hey @telus -- i was recently switched to your fibre optic network: lots of new hardware. all things fine. today, the signal is coming and going. one minute i'm getting 70mbps, then the next minute 0. is there a reason for this today in calgary ?

  • RealNealDeal H. Neal Cropper (@RealNealDeal) reported from Metchosin, British Columbia

    @p_barbeau @TuraEmanuela @DrKathleenRoss1 Sorry, I have to ask. How does Telus get away with charging service fees to access longitudinal care then? I don't get how they're allowed to do what doctors cannot.

  • DesignerDon Don Allen (@DesignerDon) reported

    @veryloudwoman @CalamityJayne4 My wife worked for a company that can track where you are based on your cell signal which Rogers/Bell/Telus/etc all sell to a third-party. They know when you come home from work, how long you stay, where you stopped on the way, etc. This is unfortunately not new.

  • Charlen32082174 Charlene Nixon (@Charlen32082174) reported

    My @TELUS team is committed to giving back! We’ve been making the #FutureFriendly by giving more than $900 million and 1.8 million days of service, equating to $1.4 billion in over 50 countries since 2000

  • _EmilioRamirez Emilio Ramirez |⛓ 🕸 (@_EmilioRamirez) reported

    @NHLFlames @TELUS tv the worst, can we get them off the helmets. My game feed keeps cutting out!

  • Steve_R_Austin Steve.R.Austin (@Steve_R_Austin) reported

    @CTVNews Seems Freedom Moble is at issue as the 4th carrier in Canada. Lol Koodo and Public Mobile are owned by Telus. Fido, Chatr and Rogers wireless is owned by Rogers. Bell owns Bell mobility, Virgin mobile, Lucky mobile and Bell MTS. 711 Speakout is Ztar on Rogers as 3rd party.

  • MarvelAddictt1 Eissa H. (@MarvelAddictt1) reported

    @TELUS @TELUSsupport when will the internet be back this outage has been going on for hours.