Telus outages and service status in Burnaby, British Columbia

Problems in the last 24 hours in Burnaby, British Columbia

The chart below shows the number of Telus reports we have received in the last 24 hours from users in Burnaby, British Columbia and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Live Outage Map Near Burnaby, British Columbia

The most recent Telus outage reports came from the following cities: Vancouver, North Vancouver, Port Moody, Burnaby, Richmond, and Anmore.

City	Problem Type	Report Time
Vancouver	Internet	22 hours ago
Vancouver	Internet	1 day ago
Vancouver	Internet	1 day ago
Vancouver	Internet	2 days ago
North Vancouver	Wi-fi	2 days ago
Vancouver	Internet	13 days ago

Nearby cities with recent reports

Community Discussion

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Telus Issues Reports Near Burnaby, British Columbia

Latest outage, problems and issue reports in Burnaby and nearby locations:

• 
  Olumuyiwa Igbalajobi, Ph.D (@olumuyiwaayo) reported 1 minute ago from West End, British Columbia

  Hi @TELUS, we do not have access to internet in the last couple of hours. Kindly fix this! Location- UBC, Vancouver!

• 
  Patrick C. Lalonde (@ProfLalonde) reported 2 minutes ago from New Westminster, British Columbia

  @reporteremma Telus, Bell, and Rogers played these games in Windsor, Ontario (where I formerly lived) for years. The only solution I found was them adding a note / rule on my account that I wasn’t liable for roaming in Michigan. But it’s annoying having to call to back out charges. Frustrating

• 
  Vik Saggu (@VancitySaggu) reported 4 minutes ago from Burnaby, British Columbia

  @FlossYourTooth Wtf what’s this on Telus?

• 
  gabrielle (@realgabeangel) reported 7 minutes ago from Richmond, British Columbia

  @FBI @CIA I have evidence that links Neteller and the management team into the PATHIC network (Rohit Joshi) into manipulation of data using Google servers (which ties in Google, Shaw, Rogers, Telus) and links @POTUS to improper legal misconduct by pardoning Jordan, an officer of

• 
  Ameer Z. (@1RovingNomad) reported 9 minutes ago from North Vancouver, British Columbia

  Worst telecommunications company in the world >>> @Rogers and Canada has one of the world's highest telecom rates.....and no competition you basically have two to choose from and more often than not Telus is not the choice (for some reason)

• 
  BdblE (@MsYouDoYou) reported 10 minutes ago from Burnaby, British Columbia

  @DaveBeFit @TELUS @Shawhelp We don’t/can’t get fibre so they aren’t that motivated to help.

• 
  Dave Pasin (@dave_pasin) reported 11 minutes ago from Vancouver, British Columbia

  @PaulDoroshenko Except @Telus is far from an expert at much of anything. Their reputation is horrid at most everything. Even their own employees acknowledge how bad they are.

• 
  johnny V. (@punkrokk65) reported 13 minutes ago from Vancouver, British Columbia

  @TELUSsupport Was on hold for the ‘next available’ customer service agent at TELUS for just over 3 hrs today and finally gave up… (they said when I called my wait time would be ‘up’ to an hour)… guess they work on a different time clock then most.

• 
  BdblE (@MsYouDoYou) reported 15 minutes ago from Burnaby, British Columbia

  @moodyangela @dustbobgod And they will allow you to hire out for help with your cables, instead of saying they won’t touch the cables and don’t know any one they could recommend that does. We are just supposed to be able to sort it all magically with Telus

• 
  aanshik1 (@Aanshik1) reported 26 minutes ago from Vancouver, British Columbia

  @TELUSsupport I have sent you a DM about my ongoing internet connection dropping issues with Telus internet with my case details, kindly respond to my DM, thanks.

• 
  E-Comm 9-1-1 (@EComm911_info) reported 27 minutes ago from Burnaby, British Columbia

  UPDATE: @TELUS / @Koodo advising that this outage impacting their cellphone customers in #BC is now resolved and callers are getting through to 9-1-1. With service restored, anyone experiencing an emergency situation should call 9-1-1 right away to get the help they need. #911BC

• 
  Nathan Sheng (@2022inYVR_CA) reported 27 minutes ago from Richmond, British Columbia

  @Telus, this #telus outage seems to be rather strategic. Somethings still work others don’t…

• 
  MelanieSerre (@thatmelanielynn) reported 31 minutes ago from Vancouver, British Columbia

  @TELUS Telus’s US 🇺🇸 Healthcare has absolutely NO PLACE in Canada 🇨🇦 You SUCK Telus!!! #GetTheHellOutOfCanada #TelusSUCKS Telus Health LifePlus program, get ******** out of Canada 🇨🇦 You have NO place here! This is Canada, ai think you got your countries mixed up!

• 
  Quinn Mell-Cobb (@QuinnMellCobb) reported 32 minutes ago from Vancouver, British Columbia

  @Shawhelp Myself and two other people (all with university educations) were unable to figure out how to install it, and now I’m paying for a service I’m not receiving. Make this right immediately or I’m going back to @TELUS.

• 
  David Schreck (@StrategicThghts) reported 33 minutes ago from North Vancouver, British Columbia

  @TELUSsupport I have a Google email account and I don’t want another one. How do I stop nuisance text messages from TELUS about switching my TELUS email (which I never use).

• 
  Nicholas John Ellan (@njfavengers) reported 38 minutes ago from Burnaby, British Columbia

  Hey @Translink it's way past time we got indigenous place names going on some of these SkyTrain stations. Like Patterson? Braid? "Main St Science World"??? A) it's the Telus World of Science these days B) we don't need you to tell us it's on main st C) **** colonialism in the ear

• 
  David Schreck (@StrategicThghts) reported 44 minutes ago from North Vancouver, British Columbia

  @marchaslam1 @TELUS Not sure fault lies with the install tech. He did a great job, everything worked but it took time before voicemail disappeared. Two years ago I had similar problem. Was told I’d have to switch to fibre to fix voicemail, I said I’d go to Shaw, then they miraculously fixed it.

• 
  Trevor (@EastvanTrev) reported 53 minutes ago from Burnaby, British Columbia

  Scam calls are getting out of hand. Over the past couple of days, I've had 5 calls for missing packages from DHL, CRA is sending someone to arrest me three times over and as of 5 minutes ago, my fourth covid emergency and I need to call back ASAP... Hey @TELUS and @Rogers , I bet

• 
  mama bear 🙈🙉🙊 🏳️‍🌈 (@trackwanderer) reported 56 minutes ago from Vancouver, British Columbia

  @BigNasty6oh4 I have telus for everything. Service is mostly OK. I find them easy to deal with, but I'm also assertive as **** ( without goimg full Karen on them) what keeps me with them though honestly is the massive discount we get through their deal with our building ( 40% discount)

• 
  Jim Gordon (@jimgordontv) reported 59 minutes ago from Vancouver, British Columbia

  Hey @TELUS about to make my 3rd call in 3 weeks to @TELUSsupport about Optik/PVR problems! #telus

Telus Issues Reports

Latest outage, problems and issue reports in social media:

• 
  justistruth (@justistruth) reported 4 minutes ago

  Telus customer service in a nutshell. please jump through the hoops of inconvenience. contact us on facebook while the person is on X.

• 
  Vancitybobby (@vancitybobby) reported 11 minutes ago

  @VoteCanadaCom I'm counting down the days my Telus home contract is done.

• 
  Sir Pepito Bismol, Earl of Blackstool (@anbayanyay) reported 15 minutes ago

  @ElizaLilly19 @TELUS A Telus customer ****** assistant? Hrmmmm.

• 
  Kjzil (@Kjzil1) reported 15 minutes ago

  @VoteCanadaCom I haven’t had landline service since April. Have called @Telus repeatedly, keep getting told “they are coming”. They must be walking here from India. Will be cutting off payments since I am not receiving any service. Also switching my cell phone provider.

• 
  l0wk3y (@L0wk3yC) reported 16 minutes ago

  Telus doesnt hire a single Canadian customer care representative and they only operate in Canada. They profit 1.3b per year. That 1.3b could be used to employ roughly 30,000 Canadians full time for 40,000 a year, roughly another 3,000 if they fired the international employees.

• 
  Brine (@foolonthehill) reported 19 minutes ago

  @MPelletierCIO @TELUS is so badly run. I went months dealing with them installing fiber to my door and when it was finally time to light it up, a rep came to the door asking for my ID to run a hard credit check. Hard pass on that for a monthly subscription. So I am not a Telus customer.

• 
  Snepts’ Skate (@GroeningRyan) reported 24 minutes ago

  @PartPhil @TELUS got busted using Ai to get rid of customer service accents of their offshore employees.

• 
  Leo Seyerpa (@seyerpa) reported 24 minutes ago

  @smith_noreen @sarobertson_ His only work experience is a service rep for Telus. He only knows to call his manager - and unfortunately - he is the manager. Dude is lost.

• 
  Olanrewaju Emmanuel (@Horlasco1058469) reported 24 minutes ago

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• 
  Acinnad Turneer (@ATurneer54354) reported 25 minutes ago

  @TELUS Sorry your end burnt the bridge. It could have been resolved but you closed my account not me. Keep the dollars. I don’t Dm. Give me a number to call and maybe I will. But that person better be a top manager of public relations not a low employee. I doubt you will. Never again.