Telus

Telus Outage Report in Burnaby, British Columbia

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The latest reports from users having issues in Burnaby come from postal codes V3N, V5J and V5A.

Telus offers phone, internet and television services, as well as mobile phone and mobile internet service through Telus Mobility. Telus internet service uses DSL technology. Telus TV relies on satellite or internet television (IPTV). Telus' mobile phone network supports CMS, HSPA and LTE.

Problems in the last 24 hours in Burnaby, British Columbia

The chart below shows the number of Telus reports we have received in the last 24 hours from users in Burnaby and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Telus Outage Chart in Burnaby, British Columbia 11/30/2025 00:00

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Most Reported Problems

The following are the most recent problems reported by Telus users through our website.

  1. Internet (57%)

    Internet (57%)

  2. Phone (18%)

    Phone (18%)

  3. Wi-fi (11%)

    Wi-fi (11%)

  4. TV (7%)

    TV (7%)

  5. Total Blackout (4%)

    Total Blackout (4%)

  6. E-mail (3%)

    E-mail (3%)

Live Outage Map Near Burnaby, British Columbia

The most recent Telus outage reports came from the following cities: Vancouver, Coquitlam, Surrey, Richmond, Burnaby, North Vancouver, Port Coquitlam, New Westminster, Coquitlam and Pitt Meadows.

Loading map, please wait...
City Problem Type Report Time
CanadaVancouver Internet
CanadaCoquitlam Internet
CanadaSurrey Internet
CanadaVancouver Wi-fi
CanadaSurrey Internet
CanadaSurrey Internet

Community Discussion

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Telus Issues Reports Near Burnaby, British Columbia

Latest outage, problems and issue reports in Burnaby and nearby locations:

  • AmyMaree90 Amy Lanigan (@AmyMaree90) reported from Vancouver, British Columbia

    Our internet is so slow that the Telus app can't even run a speed test. Thank you @TELUS

  • galleryss Shawn Sviridov (@galleryss) reported from Vancouver, British Columbia

    @TELUSsupport can you advise if there are communication issues with Telus Network and other Mobility networks at this time in British Columbia, and potential cause of the issue and restoration

  • runnerofthewild Mike Chadwick (@runnerofthewild) reported from Westmount, British Columbia

    @TELUSBusiness hoping you can help, I have two cell phones and internet through Telus business and I've just had my cell bill and been charged $120 in roaming which is ridiculous for sending a couple of texts. Considering taking my business elsewhere

  • uniontrevor1975 Trevor (@uniontrevor1975) reported from New Westminster, British Columbia

    @rbraich @TELUS @TELUSsupport U dont get it obviously. Outsourcing and paying these people nothing while giving horrible service #keepitlocal 🇨🇦

  • BBMmeEH Aaron M (@BBMmeEH) reported from Vancouver, British Columbia

    When the time is right I will be switching out of @TELUS due to their poor choice of 5g provider this year 😞

  • danudey Daniel Fox (@danudey) reported from Mount Pleasant, British Columbia

    @MJohnso51022309 @Novusnow Two major outages in a month sounds real bad. Two major outages in five years sounds a lot better. If you think TELUS or Shaw are going to be more reliable though, I’m not sure you’ll find that’s the case.

  • TallPaulsLife Tall Paul 'Mr Vancouver' | 6’7 (@TallPaulsLife) reported from Vancouver, British Columbia

    @FEEZYDoesIT Struggles, it now “slows” down my data and doesn’t cut it off But let’s be honest this data costs TELUS nothing. Verizon has unlimited for cheaper than my 90$ 10 gigs cost... I’d add a gif but i don’t have the 10 min it will take to load @TELUS

  • jimgordontv Jim Gordon (@jimgordontv) reported from Surrey, British Columbia

    @TELUSsupport @TELUS For the 3rd time since your August server breakdown, I am without email service! 3 times in 24 hour hours I have called and can't get answers. This continues to effect my business. Please help!!!!

  • StephKall Stephanie Elizabeth (@StephKall) reported from Vancouver, British Columbia

    LOL @TELUS sent me a text today said it’s time to upgrade and they can help. I’ve had TELUS for years and the best they over me is $27 a month more for a two year contract 😂😂😂😂 #CustomerExperience #worst

  • jsney20 The Real Thanksgiving was Last Month (@jsney20) reported from Burnaby, British Columbia

    Telus is bad. Please follow me for more Canadian Telecom info

  • acemacg Adam MacGillivray (@acemacg) reported from Surrey, British Columbia

    @SarahCarms @TELUS Mine was glitchy yesterday. Didn’t connect to wifi then wouldn’t recognize the LTE network. I was able to reboot to fix it though.

  • Life_is_2_Long Tee (@Life_is_2_Long) reported from Delta, British Columbia

    @stuhunter Sounds awful!! Hope it works out! Once, someone walked into Telus & bought 2 new phones + plans on my account Telus store even had them on camera but gave me a really hard time about my dispute. I suspected it was maybe store employee or friend. #frustrating

  • StockmanJim jim stockman (@StockmanJim) reported from Coquitlam, British Columbia

    @nconvey Same happened with me for Shaw yesterday. 1019 then call back saying #1. Waited an additional 38 minutes and then apologetic because couldn’t help. Going to see Telus today.

  • YouTravel Ursula Maxwell-Lewis (@YouTravel) reported from Surrey, British Columbia

    @Shawhelp Thank you for your kind response. I contacted a friend who works for @TELUS . He guided me through resetting some coordinates. Seems okay now. My files show dealing with Patricia approx. a year ago. I'd noted her poor CR then. Twice bitten! 🥺

  • HarenNt Haren (@HarenNt) reported from Vancouver, British Columbia

    “Customer complaints against Vancouver’s Telus surge 71%” - read this online today, and I must say I do agree 100% !!!! @TELUS

  • Kennethalush Kenneth A Lush (@Kennethalush) reported from Surrey, British Columbia

    @telus sent me my cable bill on Christmas morning. **** you Telus!

  • MrPaulMcAfee Paul McAfee (@MrPaulMcAfee) reported from Vancouver, British Columbia

    When you get amazing service from @shaw and @TELUS representatives - you don’t mind the cost so much. Alisha with @telusmobility was on the phone with me for almost 2 hours last night and she stuck with me to updates plans and phones. #ExperienceIsEverything

  • RedSealSam Samuel Armstrong (@RedSealSam) reported from North Vancouver, British Columbia

    @CraveCanada hello, my crave apps on smart tv and iPad are not letting me access any shows, and it says to contact service provider and that I’m not subscribed. I am subscribed and was literally watching a show yesterday. It also still working on my Telus on demand.

  • tompearc Tom Pearce (@tompearc) reported from Vancouver, British Columbia

    @TELUSsupport I have been down that telus alogorithm before... With no success. You have the box # and street intersection already.

  • bradley Bradley Smith (@bradley) reported from Kensington-Cedar Cottage, British Columbia

    @hellofisher I’ve had really good experience with the speeds and reliability of TELUS in my building (which is newer). Customer support is mediocre but has helped when I’ve needed them.

Telus Issues Reports

Latest outage, problems and issue reports in social media:

  • MarkShaw24 Mark Shaw (@MarkShaw24) reported

    @richardzussman Richard, as you may have guessed, I’m not a fan of @TELUS . Their medical service is reprehensible.

  • cheeks_hfx BassCoder (@cheeks_hfx) reported

    @mattdagley so depending where you or your family works, check out Telus EPP....just need a work email to switch. Generally 30% cheaper than normal Telus. If it doesn't work for yours, try your partner's etc.

  • xraydares Darren (@xraydares) reported

    @mayorblaine @TELUS Over 20% profit, ****** service and ****** coverage. And they want more money. What an absolute joke.

  • sandradee56 Sandras (@sandradee56) reported

    @asiroisy @LisaSingerUBC @richardzussman Wtf. I just lost my family doc to retirement. Was advised to research Telus Health . 😡

  • BShane555 Shane (@BShane555) reported

    @raygaurca @theJagmeetSingh This argument is old, pretend you defend healthcare by saying you will fight US style privatization. It’s a tactic to distract from the actual issues with our system. #cdnhealth #bchealthcare #cdnpoli @EvanLSolomon Where is the report on Telus using a pay wall for primary care?

  • Sansj17 Santiago Sánchez (@Sansj17) reported

    @TELUS Chill on the promotion emails! I've gotten 3 so far today, and it isn't midday yet. One more and I'll cancel my service.

  • CosmicThePig I can now rest… (@CosmicThePig) reported

    Is it just me or is Telus’ Internet been kinda slow recently

  • krzyabn Krzy Guy (Chris) (@krzyabn) reported

    Adding 1.5% for cc processing fees @Telus is straight up gouging your customers. For a company that was so focused on customer experiences, this is a negative one. Anti-consumer move.

  • vivian_rivian William G (@vivian_rivian) reported

    @TELUSsupport @TELUS What’s going on with the ADT Pulse app? We’re away and unable to access our home security to check cameras etc. It’s been 4-5 days, no contact from TELUS acknowledging there’s an issue, are you fixing this, what’s going on!?

  • Musaic2 Musaic2 (@Musaic2) reported

    The #transcanada highway drive between #Manitoba and #Ontario already has spotty cell service. Neither @Bell @Rogers nor @TELUS have announced news to upgrade, only plans to eliminate service.