Telus outages and service status in Burnaby, British Columbia

Problems in the last 24 hours in Burnaby, British Columbia

The chart below shows the number of Telus reports we have received in the last 24 hours from users in Burnaby, British Columbia and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Live Outage Map Near Burnaby, British Columbia

The most recent Telus outage reports came from the following cities: Vancouver, North Vancouver, Port Moody, Burnaby, Richmond, and Anmore.

City	Problem Type	Report Time
Vancouver	Internet	1 day ago
Vancouver	Internet	4 days ago
Vancouver	Internet	6 days ago
Vancouver	Internet	9 days ago
Vancouver	Internet	9 days ago
Vancouver	Internet	10 days ago

Nearby cities with recent reports

Community Discussion

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Telus Issues Reports Near Burnaby, British Columbia

Latest outage, problems and issue reports in Burnaby and nearby locations:

• 
  Lucas Mastelaro (@lucasmastelaro) reported 3 minutes ago from Vancouver, British Columbia

  Can you imagine booking an appointment with a customer for an essential service and not showing up? And not calling to reschedule? That’s what @TELUS @TELUSsupport did with me today. #badcustomerservice

• 
  BdblE (@MsYouDoYou) reported 5 minutes ago from Burnaby, British Columbia

  @NoLogsNoCrime I will try this. We had Telus internet, too. But my strata won’t let fibre and Telus makes the other service useless so you’ll upgrade and we couldn’t run the business so we had to switch. Pretty sure that’s not solved so no going back.

• 
  Dave Pasin (@dave_pasin) reported 8 minutes ago from Vancouver, British Columbia

  @Bzubyk We all know it’s drivel damage control written by a PR hack. What it didn’t say was how they were going to remedy to situation. Probably because that cost $ & everyone knows @Telus is loathe to spend $ on much but virtue signalling PR campaigns.

• 
  Diane S. Baker (@dianesbaker1) reported 13 minutes ago from Vancouver, British Columbia

  @Zpdoodaa Beginning of this thread, “I formed an off shore company….”. Why? As an American I assumed you work in the US. Off shore entities are created for tax avoidance purposes. TELUS is a network provider in western Canada. Have an off shore LLC used to allow a Chinese partner. Booted.

• 
  Quinn Mell-Cobb (@QuinnMellCobb) reported 15 minutes ago from Vancouver, British Columbia

  @Shawhelp Myself and two other people (all with university educations) were unable to figure out how to install it, and now I’m paying for a service I’m not receiving. Make this right immediately or I’m going back to @TELUS.

• 
  Jason Michael (@JayGarfs) reported 17 minutes ago from Richmond, British Columbia

  @TELUS @TELUSsupport #piktv #telusplus can you please fix telus+ this is getting ridiculous

• 
  Shamim Abbassi (@ShamimAbbassi) reported 19 minutes ago from Vancouver, British Columbia

  @TELUS @Fidomobile we expect the same support from you as well. So many Iranians need this support. #MahsaAmini

• 
  Trevor (@EastvanTrev) reported 19 minutes ago from Burnaby, British Columbia

  Scam calls are getting out of hand. Over the past couple of days, I've had 5 calls for missing packages from DHL, CRA is sending someone to arrest me three times over and as of 5 minutes ago, my fourth covid emergency and I need to call back ASAP... Hey @TELUS and @Rogers , I bet

• 
  mea70 (@doppelganger70) reported 22 minutes ago from North Vancouver, British Columbia

  Is #Telus internet down in North Vancouver/Capilano area or is it just me? @TELUSsupport #PureFibre #NorthVan

• 
  Dave Pasin (@dave_pasin) reported 22 minutes ago from Vancouver, British Columbia

  @Bzubyk @TELUS If you’ve ever had an issue with this horrid Telcom, you’d understand how bureaucratic & truly Inept they actually are. This isn’t really all that surprising when you team an inept co with an obviously feckless bureaucracy

• 
  BdblE (@MsYouDoYou) reported 22 minutes ago from Burnaby, British Columbia

  Every week @TELUS calls my phone and asks for my husband and every week I tell them to call his number and every week they apologize and say ok and every week they forget and every week I hang up on them because every week I still don’t want their crappy internet service.

• 
  RitchWorld (@RitchWorld) reported 25 minutes ago from New Westminster, British Columbia

  Had a good talk with .@Shawhelp this weekend. After 20+ years of service, they played the greed game and didn’t want to talk. Called @TELUS and so happy to talk and worked a fabulous deal. father in law is happy as he will be saving $600/ year on home internet, cable and phone.

• 
  BdblE (@MsYouDoYou) reported 32 minutes ago from Burnaby, British Columbia

  It’s a refreshing change from weeks of condescending ineptitude from Telus technicians to have a Shaw person here who seems to know what a network cable is.

• 
  Paul Barraclough (@paul_wb_wtf) reported 33 minutes ago from Delta, British Columbia

  Hey @TELUS @TELUSsupport Stop billing people for wireless service from the time you ship the SIM cards and then put them in regular mail. I’m not paying for a week of service on 4 lines while Canada Post gets around to delivering them.

• 
  Peter Meiszner (@PeterMeiszner) reported 35 minutes ago from Vancouver, British Columbia

  Is @Novusnow down AGAIN for anyone else in Yaletown? Super frustrating- second time in a month. Going to have to seriously consider switching to @TELUS or @Shawhelp - major problem when you’re working from home.

• 
  aanshik1 (@Aanshik1) reported 37 minutes ago from Vancouver, British Columbia

  @TELUSsupport I have sent you a DM about my ongoing internet connection dropping issues with Telus internet with my case details, kindly respond to my DM, thanks.

• 
  Cam Cavers FKA Cam Cabers (@camcavers) reported 39 minutes ago from Vancouver, British Columbia

  @infil00p Even if you didn’t you could have a cheap prepaid data plan running on the Telus network in the amount of time it takes to get to the closest London Drugs and back

• 
  Patty Friesen (@FriesenPatty) reported 53 minutes ago from Richmond, British Columbia

  @RogersHelps Please piggyback your service to Bell or Telus STAT!

• 
  C.R. Martel, Esq. (@PickledGingerBC) reported 56 minutes ago from Coquitlam, British Columbia

  @CALCocoReads You should still have 911 access... phones are designed to hop on to any network it can pick up to place an emergency call, even if you have no SIM card... just means that Rogers/Fido customers would hop in to Telus/Bell to make the call.

• 
  Chris Mitchell (@chrismitcheldlr) reported 57 minutes ago from Coquitlam, British Columbia

  As a Telus Mobile customer, having wifi in the tunnel is a huge plus. You can check bus connections for PoMo or Burquitlam Station without data (which can be spotty after leaving the tunnel).

Telus Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Topyyan (@topyyan) reported 5 minutes ago

  @TELUSsupport @TELUS It’s really frustrating not getting support I asked for. I contacted through your toll free phone number on 3 different days, requested that my internet and home security to be moved to new home. A technician came and worked only on internet and left. Sad!!!

• 
  f u (@v38128) reported 7 minutes ago

  @ATurneer54354 @elevatereport @unfilteredwkels U are delusional. Go argue with the telus ai chatbot and beg to meet with a higher up over $3. Ur not important u sound poor and your clearly stupid

• 
  Lewa of Lewahairs (@iwalewa_x) reported 9 minutes ago

  @simsimmaaz @mamaasquishy What provider? Switched from Telus to Rogers. But their service is so pooooooorrrr

• 
  Olanrewaju Emmanuel (@Horlasco1058469) reported 9 minutes ago

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• 
  Clayton (@phinx404) reported 9 minutes ago

  @RSHFarms @TELUS @TELUSsupport Can trade you 5g/5g+ with full bars that gives you no internet errors everyday. No matter if iPhone or android

• 
  Sir Pepito Bismol, Earl of Blackstool (@anbayanyay) reported 13 minutes ago

  @ElizaLilly19 @TELUS A Telus customer ****** assistant? Hrmmmm.

• 
  Kjzil (@Kjzil1) reported 17 minutes ago

  @VoteCanadaCom I haven’t had landline service since April. Have called @Telus repeatedly, keep getting told “they are coming”. They must be walking here from India. Will be cutting off payments since I am not receiving any service. Also switching my cell phone provider.

• 
  Harlow Journey (@HarlowJourney) reported 20 minutes ago

  @PavdWHrtNotGold My father has had several experiences in recent years with people who vomit their hateful beliefs at him and then hang up the phone like cowards. This includes that Moroccan woman who works at Telus. (I'm not pursuing that because he asked me not to, but I'm not happy with them.)

• 
  B.R (@Blurrr_y) reported 20 minutes ago

  to reverse the charges and they can’t do it in store. Who ******** is going to go to their current subscriber first and tell them they’re leaving? I have hated @TELUS since day 2 of switching to them and am happy to be leaving them! Most difficult company to deal with EVER

• 
  ✨🌈 Quinn 🇨🇦🇫🇮🏳️‍🌈 (@pewpewpew) reported 30 minutes ago

  @StephenWickens1 @HydroOne Apparently Telus’ outage map does as well