Telus outages and service status in Burnaby, British Columbia
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Full Outage Map
- Telus generated 1 outage signal in the last 24 hours around Burnaby, including 1 direct report.
- The most common problems reported in this area mention Internet, Phone, and Wi-fi.
- The most recent signal from this area was received Apr 18, 8:57 PM EDT.
- Internet (45%)
- Phone (20%)
- Wi-fi (18%)
- TV (9%)
- Total Blackout (7%)
- E-mail (2%)
The latest reports from users having issues in Burnaby come from postal codes V5C .
Telus offers phone, internet and television services, as well as mobile phone and mobile internet service through Telus Mobility. Telus internet service uses DSL technology. Telus TV relies on satellite or internet television (IPTV). Telus' mobile phone network supports CMS, HSPA and LTE.
Problems in the last 24 hours in Burnaby, British Columbia
The chart below shows the number of Telus reports we have received in the last 24 hours from users in Burnaby, British Columbia and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Telus. Are you experiencing issues or an outage? Leave a message in the comments section!
Live Outage Map Near Burnaby, British Columbia
The most recent Telus outage reports came from the following cities: Richmond, Vancouver, New Westminster, North Vancouver, Coquitlam, Burnaby, and Coquitlam.
| City | Problem Type | Report Time |
|---|---|---|
 Richmond
|
Wi-fi | 10 hours ago |
|
Vancouver
|
Internet | 3 days ago |
|
Vancouver
|
Internet | 4 days ago |
|
Vancouver
|
Wi-fi | 4 days ago |
|
Richmond
|
Phone | 5 days ago |
|
Vancouver
|
Wi-fi | 5 days ago |
Nearby cities with recent reports
Community Discussion
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Telus Issues Reports Near Burnaby, British Columbia
Latest outage, problems and issue reports in Burnaby and nearby locations:
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Cam Cavers (@camcavers) reported from Vancouver, British Columbia@wanless64 @gregeh I get discounts as a Telus contractor but honestly my ISP is cheaper and faster. 500mbps up/down for $65/month…
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David Schreck (@StrategicThghts) reported from North Vancouver, British Columbia@TerryPlatt5 @TELUS @Shawhelp I had a similar problem when I had Shaw. Turns out old cable has impedance that isn’t compatible with modern digital equipment. Not all technicians know that.
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Dave Pasin (@dave_pasin) reported from Vancouver, British Columbia@casper5803 @richardzussman @TELUS where are they getting these agents so quickly? Great if they actually can, however, the reality remains where are they getting them & why werent they deployed yesterday when it became obvious their ineptitude was creating huge issues?
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BdblE (@MsYouDoYou) reported from Burnaby, British ColumbiaTelus knows as well as I do that I only have one other option for internet so they aren’t that motivated to provide technicians that can help with anything outside of plugging in a device. My husband had to troubleshoot for them last week.
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gabrielle (@realgabeangel) reported from Richmond, British Columbia@FBI @CIA I have evidence that links Neteller and the management team into the PATHIC network (Rohit Joshi) into manipulation of data using Google servers (which ties in Google, Shaw, Rogers, Telus) and links @POTUS to improper legal misconduct by pardoning Jordan, an officer of
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Cam Cavers FKA Cam Cabers (@camcavers) reported from Vancouver, British Columbia@infil00p I think they fixed it late evening, but I’m not sure; wife and I are on Telus and I actually just finished moving both my kids’ phones from Speakout (which uses Rogers network) to Public prepaid sims, which is obviously Telus as it was bought out in 2016.
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Dave Pasin (@dave_pasin) reported from Vancouver, British Columbia@keithbaldrey Good for @Telus to remedy the issue with the call centres and finding ppl to man the phones. Just curious why Telus can’t respond to actual customer concerns that quickly & remedy issues that arise. Funny how that works.
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Ameer Z. (@1RovingNomad) reported from North Vancouver, British ColumbiaWorst telecommunications company in the world >>> @Rogers and Canada has one of the world's highest telecom rates.....and no competition you basically have two to choose from and more often than not Telus is not the choice (for some reason)
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Mat Thomas (@EmptyUK) reported from Vancouver, British ColumbiaThe inane @TELUS 1.5% credit card bill charge is just another gouge. I pay them so much money already; it’s time to look elsewhere. Also, my actual cell phone coverage is pretty terrible even in my apartment. #CashGrab
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Brad Atchison (@Brad604) reported from New Westminster, British ColumbiaAnyone else having Koodo/Telus issues right now?
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Matt Colangelo (@mattcolangelo) reported from Burnaby, British Columbia@telus our internet speed has been operating like it’s 1998. You have put us 23 years into the past. We have called your disgraceful support 4 times and have waited on hold for close to 5 hours only to receive support from humans with no solution. When are you going to fix it?
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RitchWorld (@RitchWorld) reported from New Westminster, British ColumbiaHad a good talk with .@Shawhelp this weekend. After 20+ years of service, they played the greed game and didn’t want to talk. Called @TELUS and so happy to talk and worked a fabulous deal. father in law is happy as he will be saving $600/ year on home internet, cable and phone.
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Steven 🇨🇦 ✡️ (@spawnsteryvr) reported from Vancouver, British ColumbiaEpic fail today @TELUSsupport @TELUS. Not only did my appointment for today get bungled but now your agents can’t even schedule a new one. This is horrible customer service. A lesson in how not to handle customers.
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Nathan Sheng (@2022inYVR_CA) reported from Richmond, British Columbia@Telus, this #telus outage seems to be rather strategic. Somethings still work others don’t…
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Kiefer Abram (@kikithekrakra99) reported from Delta, British Columbia@RogersHelps is ****ing rogers down again!!! You sucks Rogers! 🤟 Goodbye rogers here I come telus next week Tuesday
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Dyhia Belhabib (@dyhiapadilla) reported from North Vancouver, British ColumbiaWhen @TELUS charges you almost 200$ for a basic internet service every month. Anyone using starlink for home internet in Vancouver?
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MelanieSerre (@thatmelanielynn) reported from Vancouver, British Columbia@TELUS Telus’s US 🇺🇸 Healthcare has absolutely NO PLACE in Canada 🇨🇦 You SUCK Telus!!! #GetTheHellOutOfCanada #TelusSUCKS Telus Health LifePlus program, get ******** out of Canada 🇨🇦 You have NO place here! This is Canada, ai think you got your countries mixed up!
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Lori Foster (@hornscallywag) reported from West End, British Columbia**** Telus money grubbing ********!!!!
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Vancouver Owls™️ (@Vancouverowls) reported from Vancouver, British Columbia@WhitecapsFC Telus a company known for terrible customer service and whitecaps known for the exact same thing,a match made in heaven
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Michael Smit (@msmit) reported from Vancouver, British Columbia@telus my gigabit internet is now 25mb. It has been atrocious for over a year - see the history of Speedtest results above. I have several key video calls late tonight and this is too much of a risk. Please help.
Telus Issues Reports
Latest outage, problems and issue reports in social media:
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Nichole Foot (@nikkyhertz) reported@TELUS @TELUSsupport is your service down in all of SE Alberta? Hard to run a business & live rural when there’s no cell service
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Andrew Sair (@sair_andrew) reported@TyDaneGonzalez Yeah same. I thankfully realized earlier today so I was able to get my buddy’s Telus login. So stupid though.
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Akemi Mokoto (@UnAmericanOtaku) reported@DHurleu @ChibiReviews For Crunchyroll? Not at all. Telus was hacked, not Crunchyroll. Crunchyroll's mistake is the same mistake every company has made: Outsourcing to **** hole countries to save money and not disclosing what happened quickly. It's common, not unique.
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Ray Gaur (@raygaurca) reportedWe signed up for a three year contract to replace our month-to-month service for business effective November 28, 2025. It was our understanding that Anatoli Jr. Goriansk @TELUS the Account Manager was going to handle the switch, but for some reason he did not cancel our month-to-month service. Now our account has been suspended because of non-payment of the month-to-month service. Can you please assist. @TELUSsupport
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saying arigato at uniqlo checkout (@bovineflu) reportedsad they're tearing down the telus building on boundary, probably to turn it into some heinous-looking condos
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Clive Bottomley🇨🇦🏁 (@formula1_ca) reportedWhat the heck is going on @TELUSsupport ? Haven't been able to make a call all day on Telus mobile, still not working at 10pm. "All circuits busy" message all day. When will this be fixed? I'm in Vancouver.
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Etown50 (@etown50) reported@TELUS It's always amazing when your "customer care" tells you you're lying, not once, not twice but three times, when you tell them you recieved an email from Telus and then makes you sit in silence for 40 minutes only to be called a liar again and wont let you prove the email
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Emmanuel Richie (@emmanuel_r90) reported@Noxx_boy @amara_is_weird Got someone in the US, UK or Canada that could help you apply for remote jobs like Telus or outlier..? Link up and let's make weekly income together
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Meidas rosie (@meidasrosie) reported@Bell left me stranded with no data even though I paid for travel plan. Didn't help me at all even though chatted on my trip 7 times Bell travel plan fail. And now they say they won't give me back my money. After 19 years @telus here I come!!!
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INKOTNYI mumaraso💪 (@chrismugire) reported@TELUS this is the worst telecommunication company I ever seen in my life