Telus

Telus Outage Report in Burnaby, British Columbia

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The latest reports from users having issues in Burnaby come from postal codes V5B, V5C and V5H.

Telus offers phone, internet and television services, as well as mobile phone and mobile internet service through Telus Mobility. Telus internet service uses DSL technology. Telus TV relies on satellite or internet television (IPTV). Telus' mobile phone network supports CMS, HSPA and LTE.

Problems in the last 24 hours in Burnaby, British Columbia

The chart below shows the number of Telus reports we have received in the last 24 hours from users in Burnaby and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Telus Outage Chart in Burnaby, British Columbia 02/03/2026 05:30

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Most Reported Problems

The following are the most recent problems reported by Telus users through our website.

  1. Internet (47%)

    Internet (47%)

  2. Phone (28%)

    Phone (28%)

  3. Wi-fi (9%)

    Wi-fi (9%)

  4. TV (7%)

    TV (7%)

  5. E-mail (5%)

    E-mail (5%)

  6. Total Blackout (4%)

    Total Blackout (4%)

Live Outage Map Near Burnaby, British Columbia

The most recent Telus outage reports came from the following cities: Vancouver, Surrey, Coquitlam, Port Moody, Burnaby, Richmond, Coquitlam, Delta, Port Coquitlam and North Vancouver.

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City Problem Type Report Time
CanadaVancouver E-mail
CanadaVancouver Internet
CanadaSurrey Internet
CanadaCoquitlam Internet
CanadaVancouver Internet
CanadaVancouver Internet

Community Discussion

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Telus Issues Reports Near Burnaby, British Columbia

Latest outage, problems and issue reports in Burnaby and nearby locations:

  • Maria_here HODLouly (@Maria_here) reported from Burnaby, British Columbia

    @theJagmeetSingh You mean Telus has workers still? Every time I call there I’ve never waited less than 45 minutes on hold

  • robmackaydunn Rob MacKay-Dunn 🇨🇦 (@robmackaydunn) reported from Westmount, British Columbia

    @TELUS’ internet service has gotten so bad that we have to pay for 2 DSL lines to keep our TV, Internet and security system somewhat stable.

  • robmackaydunn Rob MacKay-Dunn 🇨🇦 (@robmackaydunn) reported from Westmount, British Columbia

    @TELUSsupport @WestVanDistrict As a longtime TELUS mobility x2, home security, Internet 50 x2 & Optik TV customer, I think it’s a fair question to ask why #PureFibre isn’t offered to @WestVanDistrict? After 4+ years of “coming soon”, I’m politely asking for a straightforward answer. Thank you

  • kikithekrakra99 Kiefer Abram (@kikithekrakra99) reported from Delta, British Columbia

    @TELUSsupport is there an outage of telus home services in the crescent beach area of #SurreyBC? Dads tv not wrking.. Not near him too

  • realgabeangel gabrielle (@realgabeangel) reported from Richmond, British Columbia

    @FBI @CIA I have evidence that links Neteller and the management team into the PATHIC network (Rohit Joshi) into manipulation of data using Google servers (which ties in Google, Shaw, Rogers, Telus) and links @POTUS to improper legal misconduct by pardoning Jordan, an officer of

  • mobius84 Miles (@mobius84) reported from Surrey, British Columbia

    @TELUSsupport @TELUS do you support the Google Pixel 6 on 5G+ (5G 3500 MHz) yet? I can't get a straight answer from tech support.

  • robmackaydunn Rob MacKay-Dunn 🇨🇦 (@robmackaydunn) reported from Westmount, British Columbia

    @TELUSsupport I seriously can’t remember how many times I’ve filled out your “Bring the TELUS PureFibre® network to my neighbourhood” form. TELUS marketers even call us to sell us PureFibre, only for us to have to explain to them that for some unexplainable reason @WestVanDistrict isn’t served

  • DaleCadeau DaleCadeau (@DaleCadeau) reported from Delta, British Columbia

    @DrGurdeepParhar As a member of Telus Life Plus, I am jumping no queues. All medical procedures I receive are outside of Telus & are in the MSP “lottery” to receive health care. I don’t have a family Doctor so how can keeping me out of visiting emergency or walk in clinics hurt the system?

  • warandpeace Andrew Ferguson (@warandpeace) reported from Vancouver, British Columbia

    @MOOMANiBE Telus outage of some kind, it’s weirdly ‘mostly’ out but not fully ¯\_(ツ)_/¯

  • MsYouDoYou BdblE (@MsYouDoYou) reported from Burnaby, British Columbia

    @PaulthePedalist We had to ditch Telus for Shaw and so far, it’s good. Their service is better.

  • Test123Do Langley (@Test123Do) reported from Vancouver, British Columbia

    @TELUSsupport @TELUS #customersupport Is Telus shutdown? There is no customer rep to pick up customers calls to get cell phone support. My God! I disconnected phone after 2 hours

  • _hudsonny miranda hudson (@_hudsonny) reported from Vancouver, British Columbia

    Who is better than @telus for home WiFi? Currently paying for the most expensive internet that is slow, intermittently down, and has the worst customer service.

  • GauravS19496069 Gaurav Sharma (@GauravS19496069) reported from Surrey, British Columbia

    @Shawhelp I have been out of services from last 48 hours inspite of having electricity at home. Neighborhood is getting services from Telus but shaw seems to not working. Location Fraser heights, Surrey BC. It's so frustrating

  • ImJustPrinceA Prince (@ImJustPrinceA) reported from Port Moody, British Columbia

    I hope Telus goes bankrupt. They call me the day I’m moving to tell me “we can’t provide services until Nov 8.” What ******** am I supposed to do for 2 weeks with no internet? Worst part is they knew it needed to be postponed a week ago. They just didn’t say anything.

  • thatmelanielynn MelanieSerre (@thatmelanielynn) reported from Vancouver, British Columbia

    @TELUS Telus’s US 🇺🇸 Healthcare has absolutely NO PLACE in Canada 🇨🇦 You SUCK Telus!!! #GetTheHellOutOfCanada #TelusSUCKS Telus Health LifePlus program, get ******** out of Canada 🇨🇦 You have NO place here! This is Canada, ai think you got your countries mixed up!

  • Eni_gs Bernardo G. S. (@Eni_gs) reported from Burnaby, British Columbia

    Anyone having problems with @TELUS ? No internet on #Burnaby #BritishColumbia. Please help @TELUSsupport

  • DaleCadeau DaleCadeau (@DaleCadeau) reported from Delta, British Columbia

    @GlobalBC As a member of Telus Life Plus, I am jumping no queues. All medical procedures I receive are outside of Telus & are in the MSP “lottery” to receive health care. I don’t have a family Doctor so how can keeping me out of visiting emergency or walk in clinics hurt the system?

  • punkrokk65 johnny V. (@punkrokk65) reported from Vancouver, British Columbia

    @TELUSsupport Was on hold for the ‘next available’ customer service agent at TELUS for just over 3 hrs today and finally gave up… (they said when I called my wait time would be ‘up’ to an hour)… guess they work on a different time clock then most.

  • 2022inYVR_CA Nathan Sheng (@2022inYVR_CA) reported from Richmond, British Columbia

    @Telus, this #telus outage seems to be rather strategic. Somethings still work others don’t…

  • robmackaydunn Rob MacKay-Dunn 🇨🇦 (@robmackaydunn) reported from Westmount, British Columbia

    Been hearing “coming soon” for 4+ years…is there an infrastructure issue with @TELUS & @WestVanDistrict?

Telus Issues Reports

Latest outage, problems and issue reports in social media:

  • TurnerOnAir TurnerOnAir (@TurnerOnAir) reported

    Just checked out the Telus website to schedule my service moving to my new address and found out the internet package I pay $100 for was on sale for $74 👀 Don't mind if I do...

  • ChristopherJPi7 Christopher J Pike (@ChristopherJPi7) reported

    @TELUS This must be based on the Ontario markets. Because out here in Newfoundland I have 1 bar of service and can't make calls unless I'm on wifi calling lol

  • Kevin_Sole Kevin Sole (@Kevin_Sole) reported

    @TELUS @TELUSsupport That was a lot. I apologize. I was, and still am, utterly unimpressed with the phone call; the decision process; hiding the fact its a renewal. Really though, my big question remains: if I cancel all TV, what happens to my internet cost?

  • BethTrio BethRuston (@BethTrio) reported

    @Stormymaryann Telus but others had Telus and never lost service or those who did it was brief. I might have to call them.

  • erazmus Ian McLaughlin (@erazmus) reported

    @ValauraV Went through the same hassle. Apparently the number to call for Telus Fibre is 1-888-310-2267. It'll save you the step of getting someone who can't help you. Not that Telus will *tell* you this is the number to call.

  • Kevin_Sole Kevin Sole (@Kevin_Sole) reported

    @TELUS @TELUSsupport .. just not optimal. I shouldn't have answered the damn phone.

  • ComradeXi Comrade Xi 🏳️‍⚧️🇨🇳🇰🇵🇻🇳🇨🇺🇱🇦 (@ComradeXi) reported

    @nationalpost @TELUS “Freedom of the press” in bourgeois society means freedom for the rich systematically, unremittingly, daily, in millions of copies, to deceive, corrupt and fool the exploited and oppressed mass of the people, the poor.

  • asianhabibti Karla كارلا جبيلي (she/her) (@asianhabibti) reported from Vancouver, British Columbia

    Hassled 3 different customer service people from Telus on the phone for an hour and a half and got my monthly phone/cable/internet bill down $80. It pays to be a Pain In The ***.

  • CGGMD1 CGMD (@CGGMD1) reported

    @airbus63 @charlesrusnell @AHS_media 140/ hr which means they are making more than most family doctors and that the government is paying telus even more than this for the service.

  • WI07195271 WI (@WI07195271) reported

    @TELUS Hi, how do I add my address on your “Do not solicit” list? Service Alberta stated that all companies have a Do not Solicit list.