Telus outages and service status in Burnaby, British Columbia

Problems in the last 24 hours in Burnaby, British Columbia

The chart below shows the number of Telus reports we have received in the last 24 hours from users in Burnaby, British Columbia and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Live Outage Map Near Burnaby, British Columbia

The most recent Telus outage reports came from the following cities: Port Moody, Burnaby, Richmond, Vancouver, Anmore, and North Vancouver.

City	Problem Type	Report Time
Port Moody	Internet	15 minutes ago
Burnaby	Internet	23 hours ago
Richmond	TV	1 day ago
Vancouver	Internet	1 day ago
Vancouver	Total Blackout	4 days ago
Vancouver	Phone	6 days ago

Nearby cities with recent reports

Community Discussion

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Telus Issues Reports Near Burnaby, British Columbia

Latest outage, problems and issue reports in Burnaby and nearby locations:

• 
  ****&Span1745 (@cleanrag) reported 1 minute ago from Vancouver, British Columbia

  @TELUSsupport 82 year old mom has relied on ADT for 20 years, Telus has left her vulnerable. 3 times this week I've called, 45 minutes of listening to telus ad after telus ad. Her landline & personal protection device is also with Telus 🙄 50 yr+ customer. We're looking for a new provider 👍

• 
  DaleCadeau (@DaleCadeau) reported 7 minutes ago from Delta, British Columbia

  @richardzussman As a member of Telus Life Plus, I am jumping no queues. All medical procedures I receive are outside of Telus & are in the MSP “lottery” to receive health care. I don’t have a family Doctor so how can keeping me out of visiting emergency or walk in clinics hurt the system?

• 
  David Schreck (@StrategicThghts) reported 8 minutes ago from North Vancouver, British Columbia

  @TerryPlatt5 @TELUS @Shawhelp I had a similar problem when I had Shaw. Turns out old cable has impedance that isn’t compatible with modern digital equipment. Not all technicians know that.

• 
  mea70 (@doppelganger70) reported 9 minutes ago from North Vancouver, British Columbia

  Is #Telus internet down in North Vancouver/Capilano area or is it just me? @TELUSsupport #PureFibre #NorthVan

• 
  Langley (@Test123Do) reported 13 minutes ago from Vancouver, British Columbia

  @TELUSsupport @TELUS #customersupport Is Telus shutdown? There is no customer rep to pick up customers calls to get cell phone support. My God! I disconnected phone after 2 hours

• 
  Nicky Bullets (@nbrosef) reported 17 minutes ago from Vancouver, British Columbia

  @BuddJacket @BigNasty6oh4 @BigNasty6oh4 This. You just play them off each other and watch them beg for your service like the corporate bloodsuckers they are. Telus all day for TV 📺 be never had complaints about your internet just watch the upselling. Bloodsuckers all of them so.

• 
  Emmanuel Naidoo (@naidoo_emmanuel) reported 19 minutes ago from Burnaby, British Columbia

  @Telus and @TELUSsupport please can you explain the cause if disruption of service on 26 May2021 at 13:30 PST on the Burnaby area? #PoorService

• 
  Patrick C. Lalonde (@ProfLalonde) reported 24 minutes ago from New Westminster, British Columbia

  @reporteremma Telus, Bell, and Rogers played these games in Windsor, Ontario (where I formerly lived) for years. The only solution I found was them adding a note / rule on my account that I wasn’t liable for roaming in Michigan. But it’s annoying having to call to back out charges. Frustrating

• 
  Prairie Paul (@PaulDoroshenko) reported 26 minutes ago from Vancouver, British Columbia

  @TedNesNA @TELUS @TELUSBusiness I overpaid on my dad’s account after he died. They’ve never refunded it.

• 
  mama bear 🙈🙉🙊 🏳️‍🌈 (@trackwanderer) reported 30 minutes ago from Vancouver, British Columbia

  @BigNasty6oh4 I have telus for everything. Service is mostly OK. I find them easy to deal with, but I'm also assertive as **** ( without goimg full Karen on them) what keeps me with them though honestly is the massive discount we get through their deal with our building ( 40% discount)

• 
  Sue🇨🇦 😎🍺 (@SuzieCanuck) reported 31 minutes ago from Vancouver, British Columbia

  @lumme_s @VsFan Don't disagree but my sister on Telus say the same...telecom just **** us over...where Where's the government?

• 
  BdblE (@MsYouDoYou) reported 35 minutes ago from Burnaby, British Columbia

  Telus knows as well as I do that I only have one other option for internet so they aren’t that motivated to provide technicians that can help with anything outside of plugging in a device. My husband had to troubleshoot for them last week.

• 
  RitchWorld (@RitchWorld) reported 36 minutes ago from New Westminster, British Columbia

  Had a good talk with .@Shawhelp this weekend. After 20+ years of service, they played the greed game and didn’t want to talk. Called @TELUS and so happy to talk and worked a fabulous deal. father in law is happy as he will be saving $600/ year on home internet, cable and phone.

• 
  MelanieSerre (@thatmelanielynn) reported 41 minutes ago from Vancouver, British Columbia

  @TELUS Telus’s US 🇺🇸 Healthcare has absolutely NO PLACE in Canada 🇨🇦 You SUCK Telus!!! #GetTheHellOutOfCanada #TelusSUCKS Telus Health LifePlus program, get ******** out of Canada 🇨🇦 You have NO place here! This is Canada, ai think you got your countries mixed up!

• 
  Vancouver Owls™️ (@Vancouverowls) reported 42 minutes ago from Vancouver, British Columbia

  @WhitecapsFC Telus a company known for terrible customer service and whitecaps known for the exact same thing,a match made in heaven

• 
  BdblE (@MsYouDoYou) reported 42 minutes ago from Burnaby, British Columbia

  And yes. They customer service people are delightful and always eager to help. I love @TELUSsupport . But their job is made harder by unusable systems. I’ve put hours and hours and hours into trying to keep Telus as a provider but I it’s time to leave the abusive relationship.

• 
  BdblE (@MsYouDoYou) reported 48 minutes ago from Burnaby, British Columbia

  Every week @TELUS calls my phone and asks for my husband and every week I tell them to call his number and every week they apologize and say ok and every week they forget and every week I hang up on them because every week I still don’t want their crappy internet service.

• 
  gabrielle (@realgabeangel) reported 54 minutes ago from Richmond, British Columbia

  @FBI @CIA I have evidence that links Neteller and the management team into the PATHIC network (Rohit Joshi) into manipulation of data using Google servers (which ties in Google, Shaw, Rogers, Telus) and links @POTUS to improper legal misconduct by pardoning Jordan, an officer of

• 
  Bernardo G. S. (@Eni_gs) reported 54 minutes ago from Burnaby, British Columbia

  Anyone having problems with @TELUS ? No internet on #Burnaby #BritishColumbia. Please help @TELUSsupport

• 
  SGC Dream a little. Dream a lot. (@SamGorC) reported 56 minutes ago from Vancouver, British Columbia

  I love how Telus wears "we have the best customer service" on its sleeve and it still billed me AFTER I CUT MY SERVICE. I hate your service even more without even using it. That's a new low for a company in my books.

Telus Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Mother Clucker ⛰️ (@0zWording) reported 4 minutes ago

  @krisster8 I refused and kept my job at @telus ultimately quitting in 2024. They tried to make me test every day I faked it by taking a picture of the same test every day. I never tested myself one time. **** them and **** that!

• 
  Hockey Dad (@Coach_JayH) reported 4 minutes ago

  @TELUS What happened to Telus- used to be a great provider. Now it’s a shell of itself. They cancel your service without your approval. Now you have to do all sorts of credit checks to get your service back that they messed up in the first place. What a joke.

• 
  Brent H. Cameron 🇨🇦🇬🇱 (@BrentHCameron) reported 9 minutes ago

  @JACruickshank Each episode is 20 minutes of self-congratulatory chatter & bragging about their fabulous lives, 20 minutes of ads for CN & Telus, and 20 minutes of **** talk interspersed with tactics mascarading as strategy...

• 
  Mother Clucker ⛰️ (@0zWording) reported 9 minutes ago

  @ADT, the non-compete with Telus is almost over. PLEASE Come back to Canada with ADT Blu, direct to consumer. Self-install security, no branches, just solid customer service & professional monitoring without them wanting to bundle your services before dispatching for your alarm.

• 
  Mike Brennan (@MikeBre58407055) reported 10 minutes ago

  @MPelletierCIO @BNNBloomberg Telus should worry less about selling non-core assets and more about minimal, basic customer service. As a client I'm appalled, they never answer the phone. Farming your customer service out to third world countries is pathetic, Telus deserves to keep imploding.

• 
  ama7 (@iceybluesea) reported 11 minutes ago

  @TELUS you suck!! especially Telus smarthome I can't login and can't speak to a human..

• 
  Alexander (@AlexfromBabylon) reported 13 minutes ago

  @Clayton37808570 Regarding conviction of MNO’s this is too simplistic. You have multiple buckets: Early die hards > AT&T, Vodafone, Bell, Rakuten, TIM These MNO’s basically co-engineered the Spacemobile solution. STC was late, but commited 1 billion of revenue as Saudi sovereign solution so I think they also fall in this bucket. Late followers that evaluated both in detail with non public roadmap for Starlink and AST Spacemobile and chose AST > Verizon, Telus, Orange, Telefonica, Axian. Next you have a big bucket of optionality ****’s like you indicate, but that bucket is under heavy pressure to make a choice. Maximum optionality is a nice buzz word, but in reality they have to chose between an architecture that is competing with them, versus one that is supporting them. On paper a strong line up, but Starlink and Amazon will be competing systems. Equatys, Iridium niche constellations not optimized fot consumer broadband. So if you wat a friendly solution there is only one choice. Deutsche Telekom is the study case of my thesis.

• 
  子非鱼（图片来自爱德华.琼斯素描） (@Gabriel66345738) reported 13 minutes ago

  @TELUSsupport He said no idea. Probably it is the cable which I use it to connect device and Model. I know he is wrong because I always use cable with no such issue before. Telus does not follow up.

• 
  子非鱼（图片来自爱德华.琼斯素描） (@Gabriel66345738) reported 16 minutes ago

  @TELUSsupport @brndntlrnlsn TELUS changed my internet plan from 1.5 Gbps to 1 Gbps without my knowledge or consent. There was no notice, no explanation—nothing. If I ask them to fix it, only results is they charge me $200, no improvement after the repair.

• 
  iPilot🅰️ (@OmniAeronautica) reported 21 minutes ago

  @bscholl $ASTS Blake Scholl Discovers AST’s Thesis, Then Forgets AST Exists Blake correctly identifies the hybrid terrestrial/satellite future, then skips enough due diligence to declare Starlink the “only good” satellite network while ignoring the company purpose-built for exactly that architecture. AST SpaceMobile has nearly 60 MNO relationships representing roughly 3 billion subscribers. AT&T and Verizon are strategic partners. Vodafone, Rakuten, Bell, TELUS and stc are partners. Vodafone, Orange, Telefónica and Deutsche Telekom, T-Mobile’s parent, are now conducting integration testing across Europe using ordinary smartphones and carrier spectrum. The fatal blow to Blake’s premise arrived three months before his post: AT&T, T-Mobile and Verizon announced a technology-neutral D2D venture explicitly intended to support multiple satellite providers, preserve existing agreements and increase competition. The carriers’ published strategy is the opposite of surrendering themselves to an exclusive Starlink bottleneck. The products are not equivalent either. T-Mobile still advises using Starlink outdoors with a clear view of the sky and warns that coverage may be unavailable inside buildings, aircraft and other obstructed locations. AST’s giant phased arrays are designed to provide carrier-integrated broadband, including voice, video, apps and “one wall in” connectivity. AST is carrier-neutral infrastructure that aligns with MNOs instead of trying to subordinate them. Blake identified the future, ignored one of its central companies, contradicted the carriers’ actual strategy, and typed “QED?” as if kissing Elon’s *** were a substitute for due diligence.