Telus outages and service status in Burnaby, British Columbia

Problems in the last 24 hours in Burnaby, British Columbia

The chart below shows the number of Telus reports we have received in the last 24 hours from users in Burnaby, British Columbia and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Live Outage Map Near Burnaby, British Columbia

The most recent Telus outage reports came from the following cities: Vancouver, Richmond, Delta, North Vancouver, Burnaby, New Westminster, Coquitlam, and Coquitlam.

City	Problem Type	Report Time
Vancouver	Internet	3 hours ago
Richmond	Internet	8 hours ago
Vancouver	Internet	9 hours ago
Vancouver	Wi-fi	23 hours ago
Vancouver	Total Blackout	2 days ago
Vancouver	E-mail	2 days ago

Nearby cities with recent reports

Community Discussion

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Telus Issues Reports Near Burnaby, British Columbia

Latest outage, problems and issue reports in Burnaby and nearby locations:

• 
  David Schreck (@StrategicThghts) reported 4 minutes ago from North Vancouver, British Columbia

  @marchaslam1 @TELUS Not sure fault lies with the install tech. He did a great job, everything worked but it took time before voicemail disappeared. Two years ago I had similar problem. Was told I’d have to switch to fibre to fix voicemail, I said I’d go to Shaw, then they miraculously fixed it.

• 
  Ross Derewianko (@PingRD) reported 9 minutes ago from Vancouver, British Columbia

  So @TELUS is doing a #purefiber upgrade in my building, they managed to knock @Novusnow down in half the building. When asked the techs stated "Novus must have a down fiber". I investigated and it turned out to be a loose ethernet cable...

• 
  Dave Pasin (@dave_pasin) reported 12 minutes ago from Vancouver, British Columbia

  @Bzubyk @TELUS If you’ve ever had an issue with this horrid Telcom, you’d understand how bureaucratic & truly Inept they actually are. This isn’t really all that surprising when you team an inept co with an obviously feckless bureaucracy

• 
  Dave Pasin (@dave_pasin) reported 18 minutes ago from Vancouver, British Columbia

  @entwistled is CEO of @telus perhaps worst company in Canada. More interested in PR & virtue signalling than actually serving customers. Inept, bureaucratic, misleading, hopelessly horrid customer service & actually bankrupt of purpose & direction. Avoid this clown show of a co!

• 
  Shamim Abbassi (@ShamimAbbassi) reported 22 minutes ago from Vancouver, British Columbia

  @TELUS @Fidomobile we expect the same support from you as well. So many Iranians need this support. #MahsaAmini

• 
  Brad Atchison (@Brad604) reported 22 minutes ago from New Westminster, British Columbia

  Anyone else having Koodo/Telus issues right now?

• 
  Paul Barraclough (@paul_wb_wtf) reported 28 minutes ago from Delta, British Columbia

  Hey @TELUS @TELUSsupport Stop billing people for wireless service from the time you ship the SIM cards and then put them in regular mail. I’m not paying for a week of service on 4 lines while Canada Post gets around to delivering them.

• 
  Jason Michael (@JayGarfs) reported 30 minutes ago from Richmond, British Columbia

  @TELUS @TELUSsupport #piktv #telusplus can you please fix telus+ this is getting ridiculous

• 
  Nicholas John Ellan (@njfavengers) reported 33 minutes ago from Burnaby, British Columbia

  Hey @Translink it's way past time we got indigenous place names going on some of these SkyTrain stations. Like Patterson? Braid? "Main St Science World"??? A) it's the Telus World of Science these days B) we don't need you to tell us it's on main st C) **** colonialism in the ear

• 
  Antman 🐜🐜 (@ntman__) reported 36 minutes ago from Burnaby, British Columbia

  @TELUS @TELUSsupport On Sunday your technicians were working outside my house and they disconnected the internet cables and now I don't have internet in my house, I call to your call center and they don't give me a solution, and I have to wait for a technician to go to my house..

• 
  DaleCadeau (@DaleCadeau) reported 37 minutes ago from Delta, British Columbia

  @GlobalBC As a member of Telus Life Plus, I am jumping no queues. All medical procedures I receive are outside of Telus & are in the MSP “lottery” to receive health care. I don’t have a family Doctor so how can keeping me out of visiting emergency or walk in clinics hurt the system?

• 
  SGC Dream a little. Dream a lot. (@SamGorC) reported 43 minutes ago from Vancouver, British Columbia

  I swear, putting me on hold for so long when I phone you to cancel my internet service just reinforces the fact that I want to leave. Like do they think it's a tactic so people get impatient and hang up? Really Telus?

• 
  BdblE (@MsYouDoYou) reported 44 minutes ago from Burnaby, British Columbia

  It’s a refreshing change from weeks of condescending ineptitude from Telus technicians to have a Shaw person here who seems to know what a network cable is.

• 
  MelanieSerre (@thatmelanielynn) reported 47 minutes ago from Vancouver, British Columbia

  @TELUS Telus’s US 🇺🇸 Healthcare has absolutely NO PLACE in Canada 🇨🇦 You SUCK Telus!!! #GetTheHellOutOfCanada #TelusSUCKS Telus Health LifePlus program, get ******** out of Canada 🇨🇦 You have NO place here! This is Canada, ai think you got your countries mixed up!

• 
  Matt Colangelo (@mattcolangelo) reported 49 minutes ago from Burnaby, British Columbia

  @telus our internet speed has been operating like it’s 1998. You have put us 23 years into the past. We have called your disgraceful support 4 times and have waited on hold for close to 5 hours only to receive support from humans with no solution. When are you going to fix it?

• 
  Juancho (@jchoisea) reported 50 minutes ago from Coquitlam, British Columbia

  Watching Elvis in Telus and... the ******* box shoot down! It is a shity service right here!!

• 
  Cam Cavers FKA Cam Cabers (@camcavers) reported 52 minutes ago from Vancouver, British Columbia

  @infil00p Even if you didn’t you could have a cheap prepaid data plan running on the Telus network in the amount of time it takes to get to the closest London Drugs and back

• 
  Diane S. Baker (@dianesbaker1) reported 52 minutes ago from Vancouver, British Columbia

  @Zpdoodaa Beginning of this thread, “I formed an off shore company….”. Why? As an American I assumed you work in the US. Off shore entities are created for tax avoidance purposes. TELUS is a network provider in western Canada. Have an off shore LLC used to allow a Chinese partner. Booted.

• 
  David Schreck (@StrategicThghts) reported 55 minutes ago from North Vancouver, British Columbia

  @TerryPlatt5 @TELUS @Shawhelp I had a similar problem when I had Shaw. Turns out old cable has impedance that isn’t compatible with modern digital equipment. Not all technicians know that.

• 
  Kiefer Abram (@kikithekrakra99) reported 57 minutes ago from Burnaby, British Columbia

  @TELUSsupport @pgib That wont help! You suck telus and rogers @RogersHelps

Telus Issues Reports

Latest outage, problems and issue reports in social media:

• 
  NoneOfYourBusiness (@RightHereEh) reported 3 minutes ago

  @AmazingZoltan I used to think it was Telus customer non-service but since I inherited Rogers non-service through the Shaw takeover, I would have to agree with you. Gonna be a lot of crying in call centres in India today.

• 
  Kit Kat (@KitKatKomeBack) reported 3 minutes ago

  @DanMazierMP 2/2; building the platform, there was also Onboarding vendors to bring on the pharmacies and clinicians on. Also needed was a 24/7 support network to be available to the pharmacies. Telus has the platform available to any province or private company that would want to use it.

• 
  Exoticarguy26🇨🇦🏴󠁧󠁢󠁳󠁣󠁴󠁿 (@Exoticargy26) reported 5 minutes ago

  @cdntradegrljenn I use telus and I'm reasonably happy with thier service in the USA.

• 
  Zeno1 (@JZDialektic75) reported 8 minutes ago

  @globeandmail Telus should just **** off in general

• 
  Indubitably Tho (@IndubitablyTho) reported 14 minutes ago

  @sarkonakj Telus and Rogers have been outsourcing help desk offshore for years. With Shaw, support was 'local' - can't count the number of times I talked to Nanaimo, or Winnipeg.

• 
  world realist (@worldrealist1) reported 14 minutes ago

  @furmsies Why don’t you go sue Telus for publishing all your info for so many years… **** you clowns are stupid. Your phone number and address isn’t some insane secret.

• 
  ICE is doing Pretti Good (@Crusaders512) reported 14 minutes ago

  @doug_wk @TheBlueGem3 I get your name and address of all people that live there. Wonder why marketing will have your name on it even though you’ve never heard of a company. Thats why. I can buy a phone lost from Telus, Rogers or Bell with names numbers and addresses

• 
  Zzzzzzzzzzzzzz (@matthewzy) reported 14 minutes ago

  @MelissaLMRogers Yep elbows up!...but also Rogers treats it users as a source of revenue only, bad customer service, no innovation, just higher prices. As soon as I can get away from Bell & Telus (same IMO) -- think Starlink for internet and cell phone, I will.

• 
  Adrian Wade (@DrAdrianPWade) reported 15 minutes ago

  @MelissaLMRogers Rogers increased our company's bill several times. They wanted even more once the sixth year we had been with them ran out, so we switched to Telus. After a few Telus fibre installation and billing hiccups were sorted, we now have a superior service from Telus at lower cost.

• 
  Zxcvbnm (@Ghf5wyh) reported 16 minutes ago

  @globeandmail Telus is such a dog **** company, we need US competition. Canadian telecoms barely have any canadians working for them