Telus outages and service status in Burnaby, British Columbia

Problems in the last 24 hours in Burnaby, British Columbia

The chart below shows the number of Telus reports we have received in the last 24 hours from users in Burnaby, British Columbia and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Live Outage Map Near Burnaby, British Columbia

The most recent Telus outage reports came from the following cities: Vancouver, North Vancouver, Port Moody, Burnaby, Richmond, and Anmore.

City	Problem Type	Report Time
Vancouver	Internet	21 hours ago
Vancouver	Internet	4 days ago
Vancouver	Internet	6 days ago
Vancouver	Internet	8 days ago
Vancouver	Internet	9 days ago
Vancouver	Internet	10 days ago

Nearby cities with recent reports

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Telus Issues Reports Near Burnaby, British Columbia

Latest outage, problems and issue reports in Burnaby and nearby locations:

• 
  BdblE (@MsYouDoYou) reported 1 minute ago from Burnaby, British Columbia

  @NoLogsNoCrime I will try this. We had Telus internet, too. But my strata won’t let fibre and Telus makes the other service useless so you’ll upgrade and we couldn’t run the business so we had to switch. Pretty sure that’s not solved so no going back.

• 
  Mark the Teacher (@mmgreid) reported 9 minutes ago from Vancouver, British Columbia

  @CBCStephenQuinn just last week I had another awful call with @TELUS over the the 50% hike in my monthly home services bill. Loyalty discounts just don’t exist in the #telecom sector and they REALLY should.

• 
  Quinn Mell-Cobb (@QuinnMellCobb) reported 10 minutes ago from Vancouver, British Columbia

  @Shawhelp Myself and two other people (all with university educations) were unable to figure out how to install it, and now I’m paying for a service I’m not receiving. Come fix this immediately or I’m going back to @TELUS.

• 
  BdblE (@MsYouDoYou) reported 14 minutes ago from Burnaby, British Columbia

  It’s a refreshing change from weeks of condescending ineptitude from Telus technicians to have a Shaw person here who seems to know what a network cable is.

• 
  Dave Pasin (@dave_pasin) reported 15 minutes ago from Vancouver, British Columbia

  @kboyd05 Good luck. Took 1.5 hrs to deal with @TELUS yesterday to deal with an over billing issue. On any given day, Telus is possibly the worst company in Canada to deal with. Bureaucratic, unresponsive, inept, and that’s just the start.

• 
  John Reid (@johnb45_reid) reported 18 minutes ago from Coquitlam, British Columbia

  Telus support. I have tried but since you control my phone you can make it look like I am not replying. I already know that you control most of what I see and do. When I look at a site and can go get a coffee before it opens makes me very suspicious about your intentions.

• 
  HODLouly (@Maria_here) reported 20 minutes ago from Burnaby, British Columbia

  @theJagmeetSingh You mean Telus has workers still? Every time I call there I’ve never waited less than 45 minutes on hold

• 
  Kristy J. (@kristygilljames) reported 22 minutes ago from North Vancouver, British Columbia

  MST time? 7:48 in YVR-8:48 MST? @TELUSsupport your website say’s 9pm MST voicemail said you’re closed. (Called earlier &got estimated 90min wait time) However... I may be wrong with the times? Being charged for ADT and @telus SmartHome-need help sorting out please!

• 
  Patrick C. Lalonde (@ProfLalonde) reported 22 minutes ago from New Westminster, British Columbia

  @reporteremma Telus, Bell, and Rogers played these games in Windsor, Ontario (where I formerly lived) for years. The only solution I found was them adding a note / rule on my account that I wasn’t liable for roaming in Michigan. But it’s annoying having to call to back out charges. Frustrating

• 
  kamil is still working on his summer *** (@K_Somaratne) reported 24 minutes ago from West End, British Columbia

  @sammymarie Also looking to switch! I was with Telus and my bill went from $65 to $145 after the two yr contract ended. I called them and maanged to get it down to $108 but going to call again and see if I can get it down lower

• 
  Prince (@ImJustPrinceA) reported 26 minutes ago from Port Moody, British Columbia

  I hope Telus goes bankrupt. They call me the day I’m moving to tell me “we can’t provide services until Nov 8.” What ******** am I supposed to do for 2 weeks with no internet? Worst part is they knew it needed to be postponed a week ago. They just didn’t say anything.

• 
  Dave Pasin (@dave_pasin) reported 30 minutes ago from Vancouver, British Columbia

  @Bzubyk @TELUS If you’ve ever had an issue with this horrid Telcom, you’d understand how bureaucratic & truly Inept they actually are. This isn’t really all that surprising when you team an inept co with an obviously feckless bureaucracy

• 
  Nicky Bullets (@nbrosef) reported 32 minutes ago from Vancouver, British Columbia

  @BuddJacket @BigNasty6oh4 @BigNasty6oh4 This. You just play them off each other and watch them beg for your service like the corporate bloodsuckers they are. Telus all day for TV 📺 be never had complaints about your internet just watch the upselling. Bloodsuckers all of them so.

• 
  Vancouver Owls™️ (@Vancouverowls) reported 33 minutes ago from Vancouver, British Columbia

  @WhitecapsFC Telus a company known for terrible customer service and whitecaps known for the exact same thing,a match made in heaven

• 
  BdblE (@MsYouDoYou) reported 36 minutes ago from Burnaby, British Columbia

  And yes. They customer service people are delightful and always eager to help. I love @TELUSsupport . But their job is made harder by unusable systems. I’ve put hours and hours and hours into trying to keep Telus as a provider but I it’s time to leave the abusive relationship.

• 
  SGC Dream a little. Dream a lot. (@SamGorC) reported 36 minutes ago from Vancouver, British Columbia

  I love how Telus wears "we have the best customer service" on its sleeve and it still billed me AFTER I CUT MY SERVICE. I hate your service even more without even using it. That's a new low for a company in my books.

• 
  Antman 🐜🐜 (@ntman__) reported 36 minutes ago from Burnaby, British Columbia

  @TELUS @TELUSsupport On Sunday your technicians were working outside my house and they disconnected the internet cables and now I don't have internet in my house, I call to your call center and they don't give me a solution, and I have to wait for a technician to go to my house..

• 
  Gustavo Lin | 林偉綸 (@Gusslin) reported 43 minutes ago from Vancouver, British Columbia

  Still habing issues with @TELUS wireless. Currently with 3G on my iPhone 12 pro max.

• 
  Dyhia Belhabib (@dyhiapadilla) reported 55 minutes ago from North Vancouver, British Columbia

  When @TELUS charges you almost 200$ for a basic internet service every month. Anyone using starlink for home internet in Vancouver?

• 
  Scott M. (@apukwa) reported 56 minutes ago from Coquitlam, British Columbia

  Next stage of working with @Telus: 1) phone call, told to go to store 2) store says they can't help me but they can sell be a SIM card, call this number 3) called that number, told they can only fill out a form for things to be activated in 5 days, my SIM is useless

Telus Issues Reports

Latest outage, problems and issue reports in social media:

• 
  viv 🧀💛👑 (@vivthelesbian) reported 4 minutes ago

  @hotglassofskank @RonnyTheSinner i used to work for telus and had a widow come in to cancel her late husbands cell phone so i had to call corporate and they’re like “we need proof” and she’s like “he died two days ago i don’t have any yet & can’t afford the bill coming out tomorrow” and they said “well too bad!”

• 
  Josh Butler (@RSHFarms) reported 6 minutes ago

  @kendude64 @TELUS @TELUSsupport Terrible, hard to run a business with this crap.

• 
  DividendBoomer (@BoomerDivvies) reported 8 minutes ago

  @TELUS $T.TO I hate your company. Truly. Been a business customer for decades just to be treated like ****. Dealing with an issue, a serious mistake on YOUR part, has been gruelling and terrible. The incompetence from your side is inexcusable. Your departments don’t talk to each other leading me to coordinate everything. Hopefully I’ll be able to file a complaint against you with regulators. And you also have a cell tower on our site for which you’re currently asking for a lease extension. That’s gonna cost you big time.

• 
  The Bull Whisperer (@Thebullwhisper) reported 11 minutes ago

  @L9FRIENDLYSTYLE Maybe not, we'll see eventually. Court concluded BMI didn't have an unrestricted right to the Zillnk IP when it transferred it onward. There's a reason why the Telus relationship slipped by a couple of months, so far nothing mentioned as to why it slipped except "Titan shipments were delayed." Isn't it odd that the BMI - Titan - AMPG transfer happened the same day, AMPG claiming good faith, not knowing the IP was in arbitration? Good faith might be true. But imo that's a display of extraordinary bad due diligence from ampg "we didn't know about the arbitration." It might be a winner down the road, they got orders and multiple legs of their business to carry them. This Telus leg, related to the Titan IP transfer is looking weak at the moment though. No matter how many orders been placed, being able to deliver is what matters.

• 
  Diversity Workshop, CCIP™ 🔨 (@minnysan) reported 13 minutes ago

  Today an @EPCOR garbage truck took out my phone landline in the back alley. I've witnessed them striking the overhead cables before, but today they broke one. Went through a rigamarole explaining to @telus to send a technician tomorrow. I loath both of these companies, BTW.🤬

• 
  L F'N W (@leisurewolf83) reported 13 minutes ago

  @BrandonWealth Switch from $hbie to utes it's a good buy with telus being down that 8-9 price tag is so good.

• 
  MoneyMaverick (@wealthwatchdawg) reported 19 minutes ago

  @conorsvan1 They’re so funny @TELUS I had a contract with them once for a set price they jacked it up so I switched to freedom because freedom was giving me the same price but once I switched they agreed to go down💀never going back to them again just by principle I would pay more now…

• 
  Carson (@CarsonTalkMoney) reported 19 minutes ago

  @BoomerDivvies @TELUS Is that a cell phone provider? I have never heard of them

• 
  ✨🌈 Quinn 🇨🇦🇫🇮🏳️‍🌈 (@pewpewpew) reported 22 minutes ago

  @StephenWickens1 @HydroOne Apparently Telus’ outage map does as well

• 
  Stanton (@StantonsLab) reported 23 minutes ago

  @DarrenJMoots I posted on my old account that I was selling telus at 20 in January Mty why has been a real dog but it's very short sightedness They're closing down all their crap businesses basically Papa Murphy's and they're going to come out way better Short-term pain long-term gain It's a huge holding of mine like top 10