Telus outages and service status in Burnaby, British Columbia

Problems in the last 24 hours in Burnaby, British Columbia

The chart below shows the number of Telus reports we have received in the last 24 hours from users in Burnaby, British Columbia and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Live Outage Map Near Burnaby, British Columbia

The most recent Telus outage reports came from the following cities: Vancouver, Anmore, and North Vancouver.

City	Problem Type	Report Time
Vancouver	Phone	15 hours ago
Vancouver	Total Blackout	2 days ago
Vancouver	Wi-fi	3 days ago
Vancouver	TV	9 days ago
Vancouver	Phone	9 days ago
Vancouver	Internet	9 days ago

Nearby cities with recent reports

Community Discussion

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Telus Issues Reports Near Burnaby, British Columbia

Latest outage, problems and issue reports in Burnaby and nearby locations:

• 
  RitchWorld (@RitchWorld) reported 4 minutes ago from New Westminster, British Columbia

  Had a good talk with .@Shawhelp this weekend. After 20+ years of service, they played the greed game and didn’t want to talk. Called @TELUS and so happy to talk and worked a fabulous deal. father in law is happy as he will be saving $600/ year on home internet, cable and phone.

• 
  BdblE (@MsYouDoYou) reported 4 minutes ago from Burnaby, British Columbia

  @TheFalconer @TELUS Also **** off. As a business owner who processes transactions, I pay insane fees for everything I do. And so do the clients. And probably the staff. Pay your own fees you dumb *****.

• 
  Diane S. Baker (@dianesbaker1) reported 7 minutes ago from Vancouver, British Columbia

  @Zpdoodaa Beginning of this thread, “I formed an off shore company….”. Why? As an American I assumed you work in the US. Off shore entities are created for tax avoidance purposes. TELUS is a network provider in western Canada. Have an off shore LLC used to allow a Chinese partner. Booted.

• 
  Nathan Sheng (@2022inYVR_CA) reported 7 minutes ago from Richmond, British Columbia

  @Telus, this #telus outage seems to be rather strategic. Somethings still work others don’t…

• 
  BdblE (@MsYouDoYou) reported 7 minutes ago from Burnaby, British Columbia

  @NoLogsNoCrime I will try this. We had Telus internet, too. But my strata won’t let fibre and Telus makes the other service useless so you’ll upgrade and we couldn’t run the business so we had to switch. Pretty sure that’s not solved so no going back.

• 
  Quinn Mell-Cobb (@QuinnMellCobb) reported 13 minutes ago from Vancouver, British Columbia

  @Shawhelp Myself and two other people (all with university educations) were unable to figure out how to install it, and now I’m paying for a service I’m not receiving. Come fix this immediately or I’m going back to @TELUS.

• 
  Ross Derewianko (@PingRD) reported 22 minutes ago from Vancouver, British Columbia

  So @TELUS is doing a #purefiber upgrade in my building, they managed to knock @Novusnow down in half the building. When asked the techs stated "Novus must have a down fiber". I investigated and it turned out to be a loose ethernet cable...

• 
  Karla كارلا جبيلي (she/her) (@asianhabibti) reported 28 minutes ago from Vancouver, British Columbia

  Hassled 3 different customer service people from Telus on the phone for an hour and a half and got my monthly phone/cable/internet bill down $80. It pays to be a Pain In The ***.

• 
  mama bear (@trackwanderer) reported 29 minutes ago from Vancouver, British Columbia

  So glad we got DAZN for the singular reason that Telus has too many ridiculous problems.

• 
  Chris Mitchell (@chrismitcheldlr) reported 30 minutes ago from Coquitlam, British Columbia

  As a Telus Mobile customer, having wifi in the tunnel is a huge plus. You can check bus connections for PoMo or Burquitlam Station without data (which can be spotty after leaving the tunnel).

• 
  David Schreck (@StrategicThghts) reported 32 minutes ago from North Vancouver, British Columbia

  @TELUSsupport I have a Google email account and I don’t want another one. How do I stop nuisance text messages from TELUS about switching my TELUS email (which I never use).

• 
  BdblE (@MsYouDoYou) reported 36 minutes ago from Burnaby, British Columbia

  Every week @TELUS calls my phone and asks for my husband and every week I tell them to call his number and every week they apologize and say ok and every week they forget and every week I hang up on them because every week I still don’t want their crappy internet service.

• 
  SGC Dream a little. Dream a lot. (@SamGorC) reported 38 minutes ago from Vancouver, British Columbia

  I love how Telus wears "we have the best customer service" on its sleeve and it still billed me AFTER I CUT MY SERVICE. I hate your service even more without even using it. That's a new low for a company in my books.

• 
  Patty Friesen (@FriesenPatty) reported 42 minutes ago from Richmond, British Columbia

  @TELUSsupport I just got off the phone with one of your techs and he informed he couldn’t help me install my telus email in my new IMac desktop. I keep getting error messages with my telus account but it’s an Apple problem? How am I supposed to get my email then??

• 
  Mat Thomas (@EmptyUK) reported 44 minutes ago from Vancouver, British Columbia

  The inane @TELUS 1.5% credit card bill charge is just another gouge. I pay them so much money already; it’s time to look elsewhere. Also, my actual cell phone coverage is pretty terrible even in my apartment. #CashGrab

• 
  Michael Smit (@msmit) reported 46 minutes ago from Vancouver, British Columbia

  @telus my gigabit internet is now 25mb. It has been atrocious for over a year - see the history of Speedtest results above. I have several key video calls late tonight and this is too much of a risk. Please help.

• 
  Andrew Ferguson (@warandpeace) reported 47 minutes ago from Vancouver, British Columbia

  @MOOMANiBE Telus outage of some kind, it’s weirdly ‘mostly’ out but not fully ¯\_(ツ)_/¯

• 
  SGC Dream a little. Dream a lot. (@SamGorC) reported 53 minutes ago from Vancouver, British Columbia

  I swear, putting me on hold for so long when I phone you to cancel my internet service just reinforces the fact that I want to leave. Like do they think it's a tactic so people get impatient and hang up? Really Telus?

• 
  Ciara Hempseed (@CiaraHempseed) reported 55 minutes ago from Vancouver, British Columbia

  I’m just far too exhausted. I’ve exhausted every option other than going to Er st Paul’s And it’s just blah The doctor on Telus health app felt all bad last night

• 
  Dave Pasin (@dave_pasin) reported 59 minutes ago from Vancouver, British Columbia

  @Bzubyk @TELUS If you’ve ever had an issue with this horrid Telcom, you’d understand how bureaucratic & truly Inept they actually are. This isn’t really all that surprising when you team an inept co with an obviously feckless bureaucracy

Telus Issues Reports

Latest outage, problems and issue reports in social media:

• 
  RdizLe922 (@totalrange7) reported 6 minutes ago

  @HubbyWifeshubby @labourtoleisure @67Dodge Why would you even invest in Telus they are a horrible telecom company there products and rates aren’t competitive at all

• 
  Jason Englishman (@jenglishman) reported 6 minutes ago

  So....my mother has Alzheimer's and is mostly non verbal. We've been trying for months to get thru to @TELUSsupport to cancel her account, only to spend unimaginable amounts of time on hold. Today I brought her with her ID to the local Telus store. 1/2

• 
  Ebukanson Richard (@ebukaTheJury) reported 14 minutes ago

  @Kingada20 Looking to transition from Telus into project Lizard on Handshake can anyone help me out abeg 🙏

• 
  MRD (@MRD87694463) reported 14 minutes ago

  @MPelletierCIO 9$ target, at that point depending on what telus is doing, its an acceptable buy if they havent removed most of their old management, then its not a buy yet as they will continue to allocate capital incorrectly. It's hard to allocate capital correctly if you believe you dont need to understand how the technology works that you're managing and building. Bad Culture. Truth hurts. Telus is a dud until they clear the house

• 
  Bikergofast (@Bikergofast) reported 15 minutes ago

  @pozpiggy86 @TELUSsupport I am amazed this worked out for you, I too use a provider on the telus network

• 
  Del (@FullScopeWelds) reported 17 minutes ago

  @VanIsleInvestor @TELUS They are AWFUL! I should have sold my shares when I cancelled. I decided not to be emotional. It cost me money...

• 
  suebear 🇨🇦 (@TheSueBear) reported 18 minutes ago

  @TELUS sick of AI bullshit customer service. Getting charged higher fees even though my contract isn't up until next year. Wasted an hour trying to contact customer service.

• 
  JayUpNorth82 (@Jayupnorth1982) reported 19 minutes ago

  @BenRabidoux Telus also sucks nuts

• 
  Impenitent Atheist (@mysticl) reported 20 minutes ago

  but they won't put another tower in Comox to fix our terrible awful connectivity issues .... I have trouble maintaining a phone call in my KITCHEN IN TOWN .... constantly dropping signal and I am not the only one, there is a dead zone in the subdivision I live in that everyone has issues with but Telus has done nothing IN THE 23 YEARS i HAVE LIVED HERE TO FIX THE PROBLEM ... this issue is well enough known to have had local news stories written about it. SO they want to uograde Victoria you say ... whoop de do :(

• 
  Sally (@sadforcanadians) reported 26 minutes ago

  @Martyupnorth Never answer unknown, usually Telus with a good deal. I don’t even have a Telus cellphone. Counted my contacts & some of the were who the f is this.🙄