Telus Outage Report in Burnaby, British Columbia

Problems detected

Users are reporting problems related to: internet, phone and wi-fi.

The latest reports from users having issues in Burnaby come from postal codes V5C, V3N, V5A, V5J, V5H and V5E.

Telus offers phone, internet and television services, as well as mobile phone and mobile internet service through Telus Mobility. Telus internet service uses DSL technology. Telus TV relies on satellite or internet television (IPTV). Telus' mobile phone network supports CMS, HSPA and LTE.

Problems in the last 24 hours in Burnaby, British Columbia

The chart below shows the number of Telus reports we have received in the last 24 hours from users in Burnaby and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Telus Outage Chart in Burnaby, British Columbia 04/12/2024 13:40

April 12: Problems at Telus

Telus is having issues since 11:20 AM EST. Are you also affected? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by Telus users through our website.

  1. Internet (50%)

    Internet (50%)

  2. Phone (26%)

    Phone (26%)

  3. Wi-fi (9%)

    Wi-fi (9%)

  4. TV (7%)

    TV (7%)

  5. Total Blackout (5%)

    Total Blackout (5%)

  6. E-mail (3%)

    E-mail (3%)

Live Outage Map Near Burnaby, British Columbia

The most recent Telus outage reports came from the following cities: Port Coquitlam, Surrey, Vancouver, Delta, Burnaby, Coquitlam, Pitt Meadows, Richmond, Port Moody, North Vancouver and New Westminster.

Loading map, please wait...
City Problem Type Report Time
CanadaVancouver Phone
CanadaSurrey Phone
CanadaPort Coquitlam Phone
CanadaSurrey Phone
CanadaVancouver Phone
CanadaDelta Phone

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Telus Issues Reports Near Burnaby, British Columbia

Latest outage, problems and issue reports in Burnaby and nearby locations:

  • GauravS19496069 Gaurav Sharma (@GauravS19496069) reported from Surrey, British Columbia

    @Shawhelp I have been out of services from last 48 hours inspite of having electricity at home. Neighborhood is getting services from Telus but shaw seems to not working. Location Fraser heights, Surrey BC. It's so frustrating

  • thatmelanielynn MelanieSerre (@thatmelanielynn) reported from Vancouver, British Columbia

    @TELUS Telus’s US 🇺🇸 Healthcare has absolutely NO PLACE in Canada 🇨🇦 You SUCK Telus!!! #GetTheHellOutOfCanada #TelusSUCKS Telus Health LifePlus program, get ******** out of Canada 🇨🇦 You have NO place here! This is Canada, ai think you got your countries mixed up!

  • Test123Do Langley (@Test123Do) reported from Vancouver, British Columbia

    @TELUSsupport @TELUS #customersupport Is Telus shutdown? There is no customer rep to pick up customers calls to get cell phone support. My God! I disconnected phone after 2 hours

  • EmptyUK Mat Thomas (@EmptyUK) reported from Vancouver, British Columbia

    The inane @TELUS 1.5% credit card bill charge is just another gouge. I pay them so much money already; it’s time to look elsewhere. Also, my actual cell phone coverage is pretty terrible even in my apartment. #CashGrab

  • Maria_here HODLouly (@Maria_here) reported from Burnaby, British Columbia

    @theJagmeetSingh You mean Telus has workers still? Every time I call there I’ve never waited less than 45 minutes on hold

  • kikithekrakra99 Kiefer Abram (@kikithekrakra99) reported from Delta, British Columbia

    @TELUSsupport is there an outage of telus home services in the crescent beach area of #SurreyBC? Dads tv not wrking.. Not near him too

  • Eni_gs Bernardo G. S. (@Eni_gs) reported from Burnaby, British Columbia

    Anyone having problems with @TELUS ? No internet on #Burnaby #BritishColumbia. Please help @TELUSsupport

  • yourbcagent Anshu Arora (@yourbcagent) reported from Surrey, British Columbia

    @TELUS called yesterday and today. On hold for over 30 minutes and no resolution. No one answered. Why is it so hard to get good #CustomerService

  • ShamimAbbassi Shamim Abbassi (@ShamimAbbassi) reported from Vancouver, British Columbia

    @TELUS @Fidomobile we expect the same support from you as well. So many Iranians need this support. #MahsaAmini

  • warandpeace Andrew Ferguson (@warandpeace) reported from Vancouver, British Columbia

    @MOOMANiBE Telus outage of some kind, it’s weirdly ‘mostly’ out but not fully ¯\_(ツ)_/¯

  • punkrokk65 johnny V. (@punkrokk65) reported from Vancouver, British Columbia

    @TELUSsupport Was on hold for the ‘next available’ customer service agent at TELUS for just over 3 hrs today and finally gave up… (they said when I called my wait time would be ‘up’ to an hour)… guess they work on a different time clock then most.

  • chrismitcheldlr Chris Mitchell (@chrismitcheldlr) reported from Coquitlam, British Columbia

    As a Telus Mobile customer, having wifi in the tunnel is a huge plus. You can check bus connections for PoMo or Burquitlam Station without data (which can be spotty after leaving the tunnel).

  • _hudsonny miranda hudson (@_hudsonny) reported from Vancouver, British Columbia

    Who is better than @telus for home WiFi? Currently paying for the most expensive internet that is slow, intermittently down, and has the worst customer service.

  • ImJustPrinceA Prince (@ImJustPrinceA) reported from Port Moody, British Columbia

    I hope Telus goes bankrupt. They call me the day I’m moving to tell me “we can’t provide services until Nov 8.” What ******** am I supposed to do for 2 weeks with no internet? Worst part is they knew it needed to be postponed a week ago. They just didn’t say anything.

  • realgabeangel gabrielle (@realgabeangel) reported from Richmond, British Columbia

    @FBI @CIA I have evidence that links Neteller and the management team into the PATHIC network (Rohit Joshi) into manipulation of data using Google servers (which ties in Google, Shaw, Rogers, Telus) and links @POTUS to improper legal misconduct by pardoning Jordan, an officer of

  • MsYouDoYou BdblE (@MsYouDoYou) reported from Burnaby, British Columbia

    @PaulthePedalist We had to ditch Telus for Shaw and so far, it’s good. Their service is better.

  • mobius84 Miles (@mobius84) reported from Surrey, British Columbia

    @TELUSsupport @TELUS do you support the Google Pixel 6 on 5G+ (5G 3500 MHz) yet? I can't get a straight answer from tech support.

  • kikithekrakra99 Kiefer Abram (@kikithekrakra99) reported from Delta, British Columbia

    @RogersHelps is ****ing rogers down again!!! You sucks Rogers! 🤟 Goodbye rogers here I come telus next week Tuesday

  • yourbcagent Anshu Arora (@yourbcagent) reported from Surrey, British Columbia

    @TELUS how come #CustomerService is sooooo horrible

  • 2022inYVR_CA Nathan Sheng (@2022inYVR_CA) reported from Richmond, British Columbia

    @Telus, this #telus outage seems to be rather strategic. Somethings still work others don’t…

Telus Issues Reports

Latest outage, problems and issue reports in social media:

  • Standbybanana1 Standbybanana (@Standbybanana1) reported

    **** TELUS DUDE. Always killing my streams and messing up my games. By far the most frustrating feeling I’ve come across as a streamer. Just gunna end stream for tonight cuz I’m tilted to the moon. Streaming little hope on Friday. Although I have little hope Telus won’t cuck me

  • LaylandMeeks Buzz Meeks (@LaylandMeeks) reported

    @TELUSNews @juggysihota @TELUS What a load of bullshit! The minute you get out of the city Telus sucks. And expensive for the shitty service.

  • morettiphd Anthony Moretti (@morettiphd) reported

    @EdmFootballTeam @TELUS “Calgary goes for one...but, damn it, we’re Edmonton...we go for two!”

  • AbhishekSontha2 Abhishek Sonthalia (@AbhishekSontha2) reported

    @TELUSsupport Hi Thanks for response my number is 647-544-8631 and have a business account. I am looking to change my plan to get data on my plan. I got a email from telus saying I can get 20 gb for 60$. I would like to switch to this plan. Please help.

  • Karen09944730 Karen 🔫 (@Karen09944730) reported

    "sincere gratitude" from Telus would be giving me some free data, not some stupid email

  • StarrRalph1 Starr Ralph 🇨🇦 🤖❤️ (@StarrRalph1) reported

    I seriously cannot handle @TELUS wifi anymore. I shouldn’t have to turn off my wifi on my phone every single time I want to use the internet. It’s been like this for months and months. Is it only me having this issue?

  • Michael_Lemieux Mike (@Michael_Lemieux) reported

    @TELUS with all the great advances your company has made, who made the decision to switch your email platform to Gmail? Huge step back. Worst email program I've ever used. Multiple emails, multiple **** shows. Your old platform worked just fine.

  • TFlynn_Retired Tom Flynn (@TFlynn_Retired) reported

    @TELUS Lots of work is needed. Students need much better internet service

  • mohammedQ1237 Mohammed Q (@mohammedQ1237) reported

    Worst customer service @TELUS keep getting the wrong information from your untrained agents overseas.

  • loldellzor dellzor (@loldellzor) reported

    @Cented7 telus fiber is fire tho wtf