Telus outages and service status in Burnaby, British Columbia

Problems in the last 24 hours in Burnaby, British Columbia

The chart below shows the number of Telus reports we have received in the last 24 hours from users in Burnaby, British Columbia and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Live Outage Map Near Burnaby, British Columbia

The most recent Telus outage reports came from the following cities: Vancouver, New Westminster, Burnaby, Richmond, Delta, North Vancouver, Coquitlam, and Coquitlam.

City	Problem Type	Report Time
Vancouver	Wi-fi	22 hours ago
New Westminster	Internet	1 day ago
Vancouver	Total Blackout	3 days ago
Vancouver	Internet	3 days ago
Vancouver	Internet	3 days ago
Vancouver	Internet	5 days ago

Nearby cities with recent reports

Community Discussion

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Telus Issues Reports Near Burnaby, British Columbia

Latest outage, problems and issue reports in Burnaby and nearby locations:

• 
  mea70 (@doppelganger70) reported 2 minutes ago from North Vancouver, British Columbia

  Is #Telus internet down in North Vancouver/Capilano area or is it just me? @TELUSsupport #PureFibre #NorthVan

• 
  Dyhia Belhabib (@dyhiapadilla) reported 5 minutes ago from North Vancouver, British Columbia

  When @TELUS charges you almost 200$ for a basic internet service every month. Anyone using starlink for home internet in Vancouver?

• 
  Kiefer Abram (@kikithekrakra99) reported 6 minutes ago from Delta, British Columbia

  @RogersHelps is ****ing rogers down again!!! You sucks Rogers! 🤟 Goodbye rogers here I come telus next week Tuesday

• 
  Vancouver Owls™️ (@Vancouverowls) reported 6 minutes ago from Vancouver, British Columbia

  @WhitecapsFC Telus a company known for terrible customer service and whitecaps known for the exact same thing,a match made in heaven

• 
  DaleCadeau (@DaleCadeau) reported 12 minutes ago from Delta, British Columbia

  @DrGurdeepParhar As a member of Telus Life Plus, I am jumping no queues. All medical procedures I receive are outside of Telus & are in the MSP “lottery” to receive health care. I don’t have a family Doctor so how can keeping me out of visiting emergency or walk in clinics hurt the system?

• 
  HODLouly (@Maria_here) reported 12 minutes ago from Burnaby, British Columbia

  @theJagmeetSingh You mean Telus has workers still? Every time I call there I’ve never waited less than 45 minutes on hold

• 
  Quinn Mell-Cobb (@QuinnMellCobb) reported 14 minutes ago from Vancouver, British Columbia

  @Shawhelp Myself and two other people (all with university educations) were unable to figure out how to install it, and now I’m paying for a service I’m not receiving. Come fix this immediately or I’m going back to @TELUS.

• 
  Nicky Bullets (@nbrosef) reported 16 minutes ago from Vancouver, British Columbia

  @BuddJacket @BigNasty6oh4 @BigNasty6oh4 This. You just play them off each other and watch them beg for your service like the corporate bloodsuckers they are. Telus all day for TV never had complaints about their internet and I okay poker online. Just watch the upselling. Bloodsuckers all of them so.

• 
  BdblE (@MsYouDoYou) reported 22 minutes ago from Burnaby, British Columbia

  Telus knows as well as I do that I only have one other option for internet so they aren’t that motivated to provide technicians that can help with anything outside of plugging in a device. My husband had to troubleshoot for them last week.

• 
  Peter Meiszner (@PeterMeiszner) reported 23 minutes ago from Vancouver, British Columbia

  Is @Novusnow down AGAIN for anyone else in Yaletown? Super frustrating- second time in a month. Going to have to seriously consider switching to @TELUS or @Shawhelp - major problem when you’re working from home.

• 
  johnny V. (@punkrokk65) reported 29 minutes ago from Vancouver, British Columbia

  @TELUSsupport Was on hold for the ‘next available’ customer service agent at TELUS for just over 3 hrs today and finally gave up… (they said when I called my wait time would be ‘up’ to an hour)… guess they work on a different time clock then most.

• 
  BdblE (@MsYouDoYou) reported 34 minutes ago from Burnaby, British Columbia

  @hurrrdurrr @juliekrobe I mean, Copeman still exists, though owned by Telus now so not entirely. Also, you know full well the Canadian health care system would treat her and presumably she’s got travel insurance.

• 
  DaleCadeau (@DaleCadeau) reported 34 minutes ago from Delta, British Columbia

  @GlobalBC As a member of Telus Life Plus, I am jumping no queues. All medical procedures I receive are outside of Telus & are in the MSP “lottery” to receive health care. I don’t have a family Doctor so how can keeping me out of visiting emergency or walk in clinics hurt the system?

• 
  aanshik1 (@Aanshik1) reported 37 minutes ago from Vancouver, British Columbia

  @TELUSsupport I have sent you a DM about my ongoing internet connection dropping issues with Telus internet with my case details, kindly respond to my DM, thanks.

• 
  Shamim Abbassi (@ShamimAbbassi) reported 42 minutes ago from Vancouver, British Columbia

  @TELUS @Fidomobile we expect the same support from you as well. So many Iranians need this support. #MahsaAmini

• 
  Jason Michael (@JayGarfs) reported 42 minutes ago from Richmond, British Columbia

  @TELUS @TELUSsupport #piktv #telusplus can you please fix telus+ this is getting ridiculous

• 
  Dave Pasin (@dave_pasin) reported 52 minutes ago from Vancouver, British Columbia

  @entwistled is CEO of @telus perhaps worst company in Canada. More interested in PR & virtue signalling than actually serving customers. Inept, bureaucratic, misleading, hopelessly horrid customer service & actually bankrupt of purpose & direction. Avoid this clown show of a co!

• 
  David Schreck (@StrategicThghts) reported 57 minutes ago from North Vancouver, British Columbia

  @marchaslam1 @TELUS Not sure fault lies with the install tech. He did a great job, everything worked but it took time before voicemail disappeared. Two years ago I had similar problem. Was told I’d have to switch to fibre to fix voicemail, I said I’d go to Shaw, then they miraculously fixed it.

• 
  BdblE (@MsYouDoYou) reported 58 minutes ago from Burnaby, British Columbia

  @NoLogsNoCrime I will try this. We had Telus internet, too. But my strata won’t let fibre and Telus makes the other service useless so you’ll upgrade and we couldn’t run the business so we had to switch. Pretty sure that’s not solved so no going back.

• 
  Cam Cavers (@camcavers) reported 60 minutes ago from Vancouver, British Columbia

  @Atomos @Cinecraig Or Edmonton. I knew a guy there who was a network engineer at Telus and wore shorts on casual Friday EVERY week of the year, because his new boss once said “at least this shorts nonsense will end in winter” in earshot of the guy.

Telus Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Alex Stevens (@AlexSte49374492) reported 12 minutes ago

  @ReclaimTheNetHQ I'm not hearing much opposition from the major internet service providers like Bell, Rogers, Telus, Videotron, Cogeco, Eastlink in regard to bill c-22. So I guess they are all in?

• 
  “Breath” (@abelthebreezy) reported 13 minutes ago

  @PierrePoilievre Yes libs been saying u never had other than govrt job, here u just mentioned worked at a Telus call centre which means you have a gift patience! Hope libs heard that too!

• 
  Thundercat 🇨🇦🇷🇺 (@Thundercattttt0) reported 14 minutes ago

  @TruthFringe @letsbeallwhite @BlueJays That's what I signed up with. Got $69 because my cell service was with Telus. HInt: Telus buys from Bell anyway. So it's the SAME service

• 
  Mamma Bear🇨🇦 (@islgalwrites) reported 16 minutes ago

  @Rogers customer service is the worst. Even worse than Telus and that’s saying a lot. Time to switch services.

• 
  Nikki 🇨🇦 (@Mis_Nim) reported 19 minutes ago

  I just received a bill from @TELUS @TELUSsupport with a LATE FEE I was assured my account was CLOSED after the fraud committed against me and that any bills were NULL AND VOID **** YOU TELUS

• 
  Mark Dietz (@MarkDietzinAB) reported 20 minutes ago

  @jonkay I came up with an easy solution for this. Here's how it goes... Hello, Telus?... I'd like to cancel my cable?

• 
  Debbie (@Cleosmahm) reported 21 minutes ago

  @jcorriv35 @jodyvance @TELUS I had one show up in a tesla. Then he had to call someone to talk him through Everything! He ruined my wall outlet. After several hours I said Enough! Get out. There was a mess left in the two areas he worked at I’m still waiting for them to repair the damage

• 
  Lily Funds (@LilyFunds) reported 21 minutes ago

  @SpaceInvestor_D Reminder Canadian Telecom TELUS is a customer (that $40M LOI) 🧑‍🚀

• 
  David Cee 🇨🇦💪🏼🇮🇹🇫🇮 (@CanucksIn4) reported 22 minutes ago

  @jodyvance @TELUS Yup I have to do the reboot thing at least once per week sometimes twice. 5 yrs ago I switched from Rogers because I got sick of their ****. Now Telus is acting up. Starlink any good???

• 
  helen franklin (@chfranklin) reported 23 minutes ago

  @jodyvance @TELUS Ours turned out to be issues with Telus cable and Samsung tv “not talking to each other”. Replaced cable box and all good