Telus Outage Report in Burnaby, British Columbia
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The latest reports from users having issues in Burnaby come from postal codes V5C, V5E, V5A, V5B, V3N and V5J.
Telus offers phone, internet and television services, as well as mobile phone and mobile internet service through Telus Mobility. Telus internet service uses DSL technology. Telus TV relies on satellite or internet television (IPTV). Telus' mobile phone network supports CMS, HSPA and LTE.
Full Outage Map
E-mailProblems in the last 24 hours in Burnaby, British Columbia
The chart below shows the number of Telus reports we have received in the last 24 hours from users in Burnaby and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Telus. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Telus users through our website.
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Internet (51%)
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Phone (25%)
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Wi-fi (9%)
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TV (7%)
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Total Blackout (5%)
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E-mail (4%)
Live Outage Map Near Burnaby, British Columbia
The most recent Telus outage reports came from the following cities: Vancouver, Port Moody, Surrey, Richmond, Burnaby, Coquitlam, Delta, Coquitlam, Port Coquitlam, North Vancouver and New Westminster.
| City | Problem Type | Report Time |
|---|---|---|
 Vancouver |
Internet | |
| Port Moody |
Internet | |
| Surrey |
||
| Richmond |
Phone | |
| Surrey |
Internet | |
| Vancouver |
Phone |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Telus Issues Reports Near Burnaby, British Columbia
Latest outage, problems and issue reports in Burnaby and nearby locations:
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Christian Newman 👨🏻💻
(@XianNewman) reported
from
Surrey, British Columbia
@vchan @TELUS Let me know if they’re unable to resolve your issue and I’d be happy to help.
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Sadia Pannun
(@sadia_74) reported
from
Surrey, British Columbia
@Telus horrendous customer service. parent with dementia and you make things such a nightmare when calling for help #disgusting #garbage #pathetic
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Steven 🇨🇦 ✡️
(@spawnsteryvr) reported
from
Vancouver, British Columbia
@TELUSsupport @TELUS if no one gets back to me with a solution to the problem you created soon, I will not pay my next bill. See how you like that. That or I’ll cancel all my TV, cell phone, internet and you’ll lose an extremely loyal customer. Customer not satisfied.
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Salmon n'Bannock
(@SnBVancouver) reported
from
Vancouver, British Columbia
@TELUS @TELUSsupport #Fail... so fed up with you .. cannot even reach anyone to cancel my services ..😡😡😡😡😡😡Telus is killing my business
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Steven 🇨🇦 ✡️
(@spawnsteryvr) reported
from
Vancouver, British Columbia
Sitting around wondering what it will take for @TELUSsupport @TELUS to get back to me. To fix my email. To clean up the mess they made. Hmmm...
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Martin van den Hemel
(@MartinvandenH) reported
from
Richmond, British Columbia
Fantastic news. I’m a @TELUS customer and if they continued down the wrong path for 5G, I was considering switching to Rogers or Bell. Short-term pain for long-term gain.
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Troy Weatherly
(@troysweather) reported
from
Delta, British Columbia
@TELUSsupport I did not realize that y'all replied to this. 13 @telus reps later they had my confirm a second piece of ID and baba-bing bada-boom, it was fixed just like that. But the crazy part was me having to explain my "issue" to every single rep that I was transferred to.
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dj fuentes
(@chinitta) reported
from
Vancouver, British Columbia
Conversation. She sounded very uncertain of the said program/ promotion. Fast forward 2wks after, NO FOLLOW UP PHONE CALL @TELUS @TELUSsupport crappy service! Just got off the phone with another customer rep. In all fairness, he was apologetic and kind. Still, No resolution.
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Kate Madden
(@kate0madden) reported
from
Vancouver, British Columbia
@NicESpurling @NatalieTheCapn Telus was a terrible experience and I eventually just gave up.
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Moke
(@mykeymause) reported
from
North Vancouver, British Columbia
Honestly, Telus sending me an email saying “you’re on the best network in town - way better than @ShawInfo/@FreedomMobile’s” makes me want to switch from Telus... attack ads, wtf?
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Wily Mike Reilly
(@brianb3648) reported
from
Vancouver, British Columbia
@NYJetsCanada @BCLions @OhioBobcats @CFL @nathan_rourke @TELUS Hey idiot it's a Canadian draft. He's a CANADIAN. Maybe sit this one out. No ******* clue. LOL
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#IndianStatus531
(@BlueCedarAngel) reported
from
Burnaby, British Columbia
@RogersHelps After being with Rogers, about 30 years, since Rogers landed on uunceded Coast Salish Territory, I'm Switching to @TELUS ASAP.. When you treat me badly, sorry and aid works. When you profile my kid and treat us like criminals, you can go to hell with your loved one's 😚
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📷 𝙸𝚊𝚗 𝙰𝚕𝚎𝚡𝚊𝚗𝚍𝚎𝚛 𝙼𝚊𝚛𝚝𝚒𝚗 🎸
(@IanAMartin) reported
from
Mount Pleasant, British Columbia
@Catelli2Oh Or a Telus customer, who is the big telco out here. I don’t seem to be affected, however, so we must not be reliant on Bell this far west. Plus, there’s a massive pipeline down the west coast of North America anyway.
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Bruno Athayde 🇨🇦 🇧🇷 🏳️🌈
(@athayde_br) reported
from
Vancouver, British Columbia
@TELUSsupport terrible service! Terrible support! Terrible customer care! Everything just so disappointing! Internet doesn’t work, tech doesn’t show up, customer care does nothing for the customer... Thanks @TELUS for the poor service.
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AHF AllHardwoodfloor
(@moersch) reported
from
Vancouver, British Columbia
@runsfrombear @TELUS I never cared for tell us the have never been concerned with internet security or mobile security
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Dr. Pete Poovanna
(@poovannact) reported
from
New Westminster, British Columbia
@TELUSsupport I have a TELUS home account, why do I need to provide another verification for mobile services. I am not comfortable to provide SIN via phone.. This service person called from India.
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Amanda S W♡
(@AmandaSW87) reported
from
Delta, British Columbia
@AmyBeeman @TELUSsupport @TELUS This actually makes me really mad. I’ve been a customer for nearly 20 yrs...&all I see is pricing going up when other companies are way less. Currently $95/m for 3Gbs of data, like wtf.😳 It’s like MURDER to me. I need to upgrade but don’t have the patience to call & negotiate.
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Sadia Pannun
(@sadia_74) reported
from
Surrey, British Columbia
anyone else feel as though Telus customer Service has gone completely in the toilet!!!! @TELUS
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Steven 🇨🇦 ✡️
(@spawnsteryvr) reported
from
Vancouver, British Columbia
@TELUSsupport your instructions on configuring Outlook post migration aren’t very good. I’d like my Telus email to@come through there and not Google. Followed your instructions and when I input my Telus address, says “email address already added”. Doesn’t help. 1/2
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Christian Newman 👨🏻💻
(@XianNewman) reported
from
Surrey, British Columbia
@vchan @TELUS Nothing compares! If you need help resolving any issues let me know and I’ll do my best to help.
Telus Issues Reports
Latest outage, problems and issue reports in social media:
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The Beaujolais Boy
(@MrMerlotMusic) reported
@aprilknunchucks I used Surf before I had Telus, which the only issue I ever had was I had to buy a wireless router bc the one they provided had limited WIFI and eventually crapped out. They were affordable but I had to learn about routers and internet connectivity to troubleshoot on my own.
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Garrett Lewinsky
(@garrettbenet) reported
@TELUSsupport Im talking about telus wifi on my phone. It always connects and never works
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Crypto_journey
(@ryanblondia) reported
Hey @TELUS I pay for your service and you can’t even have CBC channel work properly! Your service is so terrible. You are all criminals raising rates and lowering service. Is so pathetic that you are able to get away with this crap
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Bruce Shearer
(@roystonbruce) reported
@rodmickleburgh UPCCs, walk-in clinics, various tele-health programs (eg Telus, Maple) come to mind. Then there’s retirements. There’s gotta be a significant issue when a retiring FD can’t find someone to take over a practice that probably has 1500 - 2000 patients.
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Bahaeddine El-Zarif
(@elzarifb) reported
@TELUS @TELUSsupport Your My TELUS is not working. I can't view my bill.
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Dianna
(@DRTDI) reported
Just so everyone is aware, this response from #TELUS was complete theatrics. This was for show to make it appear that customer service is important to them. My issue, is an issue of safety and they are unwilling to help me.
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Boycott Evil Amazon-Find Alternatives-Follow me 😀
(@AvoidAmazon) reported
@TELUS @jessi_moorhouse @tamarataggart Maybe we can get money advice on how not to get scammed by telecoms. SP Two is one to look out for on your bill. Telus likes to force garbage like that to be “available” whether we want it or not. Thanks Telus. You are so… swell. 😒
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Exacting Vampyre Maps & Lore
(@exactingvampyre) reported
Okay, that was the best technical rep I've ever spoken to with @TELUSsupport .... we were on the phone for like an hour and fifteen, but you know what, he saved TELUS a customer, because I was ready to walk if they couldn't figure it out today.
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Jenn
(@jennsaidthis) reported
Trying to watch the playoffs and the TV keeps jumping like a ****** bootleg online feed. Anyone else having this issue tonight? I have Telus 👀
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Will Falk
(@willfalk) reported
@NWOntDoctor Yep. One example would be that Telus bought Medisys. Also, there are groups that are actively reattaching “orphan” patients. So you go to the virtual service and then they attach you when availability opens up. So many models!!