Telus Outage Report in Burnaby, British Columbia
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The latest reports from users having issues in Burnaby come from postal codes V5B, V5C and V5H.
Telus offers phone, internet and television services, as well as mobile phone and mobile internet service through Telus Mobility. Telus internet service uses DSL technology. Telus TV relies on satellite or internet television (IPTV). Telus' mobile phone network supports CMS, HSPA and LTE.
Full Outage Map
E-mailProblems in the last 24 hours in Burnaby, British Columbia
The chart below shows the number of Telus reports we have received in the last 24 hours from users in Burnaby and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Telus. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Telus users through our website.
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Internet (47%)
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Phone (28%)
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Wi-fi (9%)
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TV (7%)
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E-mail (5%)
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Total Blackout (4%)
Live Outage Map Near Burnaby, British Columbia
The most recent Telus outage reports came from the following cities: Vancouver, Surrey, Port Moody, Burnaby, Richmond, Coquitlam, Coquitlam, Delta, Port Coquitlam and North Vancouver.
| City | Problem Type | Report Time |
|---|---|---|
 Vancouver |
Internet | |
| Vancouver |
Internet | |
| Surrey |
Internet | |
| Vancouver |
Internet | |
| Vancouver |
Internet | |
| Vancouver |
Total Blackout |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Telus Issues Reports Near Burnaby, British Columbia
Latest outage, problems and issue reports in Burnaby and nearby locations:
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Andrew Christopher
(@ACmusic_10) reported
from
Surrey, British Columbia
@DWeightm @TELUS @Rogers @Bell @Shawhelp Ok but seriously, **** Shaw too.
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Stephanie Elizabeth
(@StephKall) reported
from
Vancouver, British Columbia
LOL @TELUS sent me a text today said it’s time to upgrade and they can help. I’ve had TELUS for years and the best they over me is $27 a month more for a two year contract 😂😂😂😂 #CustomerExperience #worst
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Aaron M
(@BBMmeEH) reported
from
Vancouver, British Columbia
When the time is right I will be switching out of @TELUS due to their poor choice of 5g provider this year 😞
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KDRuslie
(@KDRuslie) reported
from
Richmond, British Columbia
@TELUSsupport hi there. I tried to call telus support re. our home bill for March 2020. We have special discount for 1 year agreement, yet it didnt show in March bill. Pls contact me. Thanks
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BdblE
(@MsYouDoYou) reported
from
Burnaby, British Columbia
Literally actually can’t believe that @TELUS is doing less than bare minimum right now to support customers in this crisis. Literally every other provider is waiving cell phone data overages and you’re like “we know you can’t travel so we are waiving roaming fees”. Do better.
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Michael C
(@Michael86286849) reported
from
North Vancouver, British Columbia
Telus sucks
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Jessy
(@CoachDhillon) reported
from
Vancouver, British Columbia
Cancel your sports cable packages people. @Shawhelp @TELUS @TELUSsupport @BellMediaPR @RogersHelps @TSN_Sports @Sportsnet
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Ursula Maxwell-Lewis
(@YouTravel) reported
from
Surrey, British Columbia
@Shawhelp Thank you for your kind response. I contacted a friend who works for @TELUS . He guided me through resetting some coordinates. Seems okay now. My files show dealing with Patricia approx. a year ago. I'd noted her poor CR then. Twice bitten! 🥺
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ABALI
(@G_ABALI_S) reported
from
Vancouver, British Columbia
I change my internet provider Telus to Shaw on the 15 Feb 2020. Shaw said we fill a form and send it on the 24 Feb 2020, but the Telus said there is no request from Shaw. @Shawhelp @ShawInfo @TELUS . Please talk to each other guys I need a solution. It is your miscommunication.
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BdblE
(@MsYouDoYou) reported
from
Burnaby, British Columbia
@CommonSenseSoc @TELUSsupport @CRTCeng It’s $32 to add 2gb. The TELUS wifi at home is so bad we’ve had to use data with everyone trapped here and now we’ve got 2gb for 20 days.
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Patrick Tubajon
(@iheartgudrun) reported
from
Richmond, British Columbia
@TELUS you need better customer service to keep your customers
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BdblE
(@MsYouDoYou) reported
from
Burnaby, British Columbia
@CommonSenseSoc @TELUSsupport @CRTCeng @TELUS They won’t fix it because they want us to get fibre but our strata doesn’t want them drilling holes into the building envelopes.
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Marcrake
(@Marcrakee) reported
from
Burnaby, British Columbia
@TELUS Roses are red Violets are blue My internet is down Can't work at all
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Natalie Lanoville 🇨🇦 🌱
(@NatalieLanovill) reported
from
Vancouver, British Columbia
@EvaSiu21 @mtnbvan No way am I cancelling my account with @Telus... the other service providers are GARBAGE. But I DO care about the 5G issue and I bet a lot of other customers do too.
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Tall Paul 'Mr Vancouver'
(@TallPaulsLife) reported
from
Surrey, British Columbia
Well @TELUS once again your service is sub par on so many level
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Shawn Sviridov
(@galleryss) reported
from
Vancouver, British Columbia
@TELUSsupport can you advise if there are communication issues with Telus Network and other Mobility networks at this time in British Columbia, and potential cause of the issue and restoration
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BdblE
(@MsYouDoYou) reported
from
Burnaby, British Columbia
@dooksofhazard @TELUSsupport I actually love TELUS mobility support. But this thing brands do with forcing you into a circular automated help situation is frustrating when you’re already frustrated.
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Mike Klassen
(@MikeKlassen) reported
from
Vancouver, British Columbia
So my wife and I were speaking about the fact we turned down multiple requests by @TELUS reps to connect our home with fiber optic “for free” 😒 Their doubling down on Huawei tech this week makes me think we made the right call.
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Cameron Maltby
(@cameronmaltby) reported
from
North Vancouver, British Columbia
@WayneFougere I got Bluecurve and got the deal, even as an existing customer. Shaw has been reliable for my tv and internet for years. I had TELUS Internet when I first moved back to Vancouver and found it unreliable. Haven’t had any problems with Shaw.
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Marcrake
(@Marcrakee) reported
from
Burnaby, British Columbia
@TELUS Roses are red Roses are blue My internet is down Can't work at all
Telus Issues Reports
Latest outage, problems and issue reports in social media:
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PragmaticFact
(@fact_factoid) reported
@Knightborg @RosaJSaba @TorontoStar That still doesn't solve the issue of failures; in fact, smaller, less funded providers may have lower up time - this was my experience with TPIA providers. It also doesn't address the issue with upstream carriers like Bell, Rogers, Telus, etc. if they fail, everything goes.
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wBENDERw
(@wBENDERw) reported
@blogTO well its a policy at home to not bundle cell and lan, so i had cell LAN is rogers via @TekSavvyBuzz so i like supporting them I check into bell and telus and they are just as $$$$ so I'll hang around till Teksavvy offers different vendors
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Mike Lunsted
(@mlunsted) reported
@StephanieCarvin @a_picazo @VassB What should be happening, IMO, is using other carriers as backup. If Rogers goes down, then traffic should be load balanced between Telus and Bell and let Rogers pick up the tab later. But that’s a whole different bag of cats.
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Speaking for the planet
(@shepherd_360) reported
from
South Wellington, British Columbia
@MoistlySpeaking @DeceitinDrugs @jjhorgan I think you may be able to do that if you subscribe to the health service owned by Telus. Personally the last thing I want is more of my personal information publically available. It's bad enough Google provides an ad for aspirin when I talk about a headache around the devices.
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Stephanie Jones
(@Stephan78054606) reported
@AboutRogers A one day day credit that is what you expect to pay to a decade long customer Rodgers screw up cost Canadian's for some hundreds for others thousands even millions compensation should be 50% or more for 30days insulting offer of compensation service hello Telus
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Erhan Atesoglu
(@pcmwave) reported
Remember @telus is the company that asked the government for a $ 2 billion refund after getting screwed by the CCP. Since @JustinTrudeau is in power, I'm sure he was absolutely fine with it. Anyways we won that war 18 months ago, supply chain issues? Blame Justin.
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Peter Rainford
(@rainypete) reported
@KX947 After sparring with Telus and Bell I'm over it. They all are horrible because the CRTC limits our options. Since I can take my number wherever I go my allegiance is wherever the price is best for me.
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Redridinghood
(@Foodieheart2) reported
@robyncrawford_ @CityNewsVAN All good here, Rogers service is fine, had Telus for years and switched as they have so many no zones, where with Rogers always have service. It was one day, not sure why everyone so up tight, we rely too much on tech anyway. My opinion
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Spencer Bennett 🇺🇦
(@spencerbennett1) reported
@jwporteous @JJ_McCullough Wouldn’t a “state owned” telecom service be a monopoly? At least now we have Rogers and Telus. Only half the lines went down.
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Happy Girl
(@HappyGirl7835) reported
@scott_robb @Kirsten_Hume There are only 3 Mobile phone service providers in Alberta . Rogers Telus Bell who own Virgin, Kodo ( sorry forgot the third) then u can choose burner phones. I stand by my statement that the monopoly needs to be crushed