Telus Outage Report in Burnaby, British Columbia
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The latest reports from users having issues in Burnaby come from postal codes V3N, V5J and V5A.
Telus offers phone, internet and television services, as well as mobile phone and mobile internet service through Telus Mobility. Telus internet service uses DSL technology. Telus TV relies on satellite or internet television (IPTV). Telus' mobile phone network supports CMS, HSPA and LTE.
Full Outage Map
E-mailProblems in the last 24 hours in Burnaby, British Columbia
The chart below shows the number of Telus reports we have received in the last 24 hours from users in Burnaby and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Telus. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Telus users through our website.
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Internet (57%)
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Phone (18%)
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Wi-fi (11%)
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TV (7%)
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Total Blackout (4%)
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E-mail (3%)
Live Outage Map Near Burnaby, British Columbia
The most recent Telus outage reports came from the following cities: Richmond, Vancouver, Surrey, Burnaby, North Vancouver, Port Coquitlam, Coquitlam, New Westminster, Coquitlam and Pitt Meadows.
| City | Problem Type | Report Time |
|---|---|---|
 Richmond |
Phone | |
| Vancouver |
Internet | |
| Surrey |
Wi-fi | |
| Burnaby |
Internet | |
| Vancouver |
Internet | |
| North Vancouver |
Total Blackout |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Telus Issues Reports Near Burnaby, British Columbia
Latest outage, problems and issue reports in Burnaby and nearby locations:
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Jeanne
(@Meanchef) reported
from
West End, British Columbia
I believe that there is someone in @TELUS @TELUSsupport that can help my inquiry. I don't think it's fair that you cut service on your paying customer and your system cannot process the glitch on your side.
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Ursula Maxwell-Lewis
(@YouTravel) reported
from
Surrey, British Columbia
@Shawhelp Thank you for your kind response. I contacted a friend who works for @TELUS . He guided me through resetting some coordinates. Seems okay now. My files show dealing with Patricia approx. a year ago. I'd noted her poor CR then. Twice bitten! 🥺
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Tom Pearce
(@tompearc) reported
from
Vancouver, British Columbia
@TELUSsupport I have been down that telus alogorithm before... With no success. You have the box # and street intersection already.
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Tall Paul 'Mr Vancouver' | 6’7
(@TallPaulsLife) reported
from
Vancouver, British Columbia
@FEEZYDoesIT Struggles, it now “slows” down my data and doesn’t cut it off But let’s be honest this data costs TELUS nothing. Verizon has unlimited for cheaper than my 90$ 10 gigs cost... I’d add a gif but i don’t have the 10 min it will take to load @TELUS
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Daniel Fox
(@danudey) reported
from
Mount Pleasant, British Columbia
@MJohnso51022309 @Novusnow Two major outages in a month sounds real bad. Two major outages in five years sounds a lot better. If you think TELUS or Shaw are going to be more reliable though, I’m not sure you’ll find that’s the case.
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Mike Chadwick
(@runnerofthewild) reported
from
Westmount, British Columbia
@TELUSBusiness hoping you can help, I have two cell phones and internet through Telus business and I've just had my cell bill and been charged $120 in roaming which is ridiculous for sending a couple of texts. Considering taking my business elsewhere
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Paul McAfee
(@MrPaulMcAfee) reported
from
Vancouver, British Columbia
When you get amazing service from @shaw and @TELUS representatives - you don’t mind the cost so much. Alisha with @telusmobility was on the phone with me for almost 2 hours last night and she stuck with me to updates plans and phones. #ExperienceIsEverything
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jim stockman
(@StockmanJim) reported
from
Coquitlam, British Columbia
@nconvey Same happened with me for Shaw yesterday. 1019 then call back saying #1. Waited an additional 38 minutes and then apologetic because couldn’t help. Going to see Telus today.
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Kenneth A Lush
(@Kennethalush) reported
from
Surrey, British Columbia
@telus sent me my cable bill on Christmas morning. **** you Telus!
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Jim Gordon
(@jimgordontv) reported
from
Surrey, British Columbia
@TELUSsupport @TELUS For the 3rd time since your August server breakdown, I am without email service! 3 times in 24 hour hours I have called and can't get answers. This continues to effect my business. Please help!!!!
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Trevor
(@uniontrevor1975) reported
from
New Westminster, British Columbia
@rbraich @TELUS @TELUSsupport U dont get it obviously. Outsourcing and paying these people nothing while giving horrible service #keepitlocal 🇨🇦
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Samuel Armstrong
(@RedSealSam) reported
from
North Vancouver, British Columbia
@CraveCanada hello, my crave apps on smart tv and iPad are not letting me access any shows, and it says to contact service provider and that I’m not subscribed. I am subscribed and was literally watching a show yesterday. It also still working on my Telus on demand.
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Adam MacGillivray
(@acemacg) reported
from
Surrey, British Columbia
@SarahCarms @TELUS Mine was glitchy yesterday. Didn’t connect to wifi then wouldn’t recognize the LTE network. I was able to reboot to fix it though.
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Stephanie Elizabeth
(@StephKall) reported
from
Vancouver, British Columbia
LOL @TELUS sent me a text today said it’s time to upgrade and they can help. I’ve had TELUS for years and the best they over me is $27 a month more for a two year contract 😂😂😂😂 #CustomerExperience #worst
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Bradley Smith
(@bradley) reported
from
Kensington-Cedar Cottage, British Columbia
@hellofisher I’ve had really good experience with the speeds and reliability of TELUS in my building (which is newer). Customer support is mediocre but has helped when I’ve needed them.
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Tee
(@Life_is_2_Long) reported
from
Delta, British Columbia
@stuhunter Sounds awful!! Hope it works out! Once, someone walked into Telus & bought 2 new phones + plans on my account Telus store even had them on camera but gave me a really hard time about my dispute. I suspected it was maybe store employee or friend. #frustrating
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Shawn Sviridov
(@galleryss) reported
from
Vancouver, British Columbia
@TELUSsupport can you advise if there are communication issues with Telus Network and other Mobility networks at this time in British Columbia, and potential cause of the issue and restoration
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Haren
(@HarenNt) reported
from
Vancouver, British Columbia
“Customer complaints against Vancouver’s Telus surge 71%” - read this online today, and I must say I do agree 100% !!!! @TELUS
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Amy Lanigan
(@AmyMaree90) reported
from
Vancouver, British Columbia
Our internet is so slow that the Telus app can't even run a speed test. Thank you @TELUS
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The Real Thanksgiving was Last Month
(@jsney20) reported
from
Burnaby, British Columbia
Telus is bad. Please follow me for more Canadian Telecom info
Telus Issues Reports
Latest outage, problems and issue reports in social media:
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Khaled Abuosbeh 🇨🇦
(@kabuosbeh) reported
@RogersHelps Yes, as we speak we lost the home internet service! The modem shows a green light but no internet and no tv. This is has been happening on and off for the past 6 days!!!!! We are in Mississauga. BYW I am using hotspot from my son Telus phone to be able to send you this messag
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Rainne
(@InsanityClub315) reported
@Trevornoah Cancelled my @TELUS service 6 months ago, switched to @koodo. Just found out their customer service missed my tablet data and that I owed $300 and was threatened with collection.
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Gen_Grevious ∞
(@Hrbngr_of_btfl) reported
@Budrino This is me but I haven't had internet for 14 days and it won't be connected till 8 days from now cause @Telus is a worthless piece of **** company..
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Cris Strong
(@Crickett4444) reported
@koodo Yes about an hour after the original call I got a call from Telus. I must say I'm actually considering leaving Koodo after 13 years of service. Not being able to have communication when necessary is a deal breaker. Speaking to a robot who can never actually help is annoying.
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Evan
(@torontosports67) reported
Hey, @Telus @Bell and @Rogers: I live just outside of Hamilton. There are a lot of us here, and the population is growing like wildfire. Can we maybe get more than a single bar of service out here? If not, I could just pay for a quarter of my bill. That would be fair.
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Dylan
(@ItsWhiskerzz) reported
@MangoOriginal @Suzaaaku Telus is a massive company and wouldn’t have an issue with 50k - its like how I got paid for Canadian Nats cause it was Ubisofts money. NorthernArena only struggles if its their own money / thing to give; not when its others.
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russ hall
(@rustysask) reported
@ctvregina Their better cell service is the only way I stay with Sask Tel. Telus and Rogers is a half functioning game full of trickery. Sask Tel off loaded their rural internet to Your Link, then that ended up with Xplor. All garbage service and hear of quirky stuff with Starlink.
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Susan Waters
(@sqalid2001) reported
@RachelNotley What about the Telus network?
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Radman Dan 🏄♂️
(@brananddandi) reported
@TELUS your system for getting a new residential customer set up is stupid. The accounts don’t connect. I have spent more time on this insufficient app trying to get setup and it just ridiculous. Never ever had a problem when I received a bill and just paid it. Over it. Go Shaw
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Merry Franz
(@FranzMerry) reported
Hey @TELUS ... You told us someone was coming between 8:00 a.m. and 5:00 p.m. to install our new TV service. I called at noon, I called again at 4:30. Both times I was told somebody should be there soon or contact us soon. It's 7:30. Where are you?