Telus Outage Report in Burnaby, British Columbia
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The latest reports from users having issues in Burnaby come from postal codes V5B.
Telus offers phone, internet and television services, as well as mobile phone and mobile internet service through Telus Mobility. Telus internet service uses DSL technology. Telus TV relies on satellite or internet television (IPTV). Telus' mobile phone network supports CMS, HSPA and LTE.
Full Outage Map
E-mailProblems in the last 24 hours in Burnaby, British Columbia
The chart below shows the number of Telus reports we have received in the last 24 hours from users in Burnaby and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Telus. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Telus users through our website.
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Internet (46%)
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Phone (29%)
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Wi-fi (10%)
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TV (6%)
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E-mail (5%)
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Total Blackout (4%)
Live Outage Map Near Burnaby, British Columbia
The most recent Telus outage reports came from the following cities: Burnaby, Vancouver, Surrey, Coquitlam, North Vancouver, Port Moody, Richmond, Coquitlam, Delta and Port Coquitlam.
| City | Problem Type | Report Time |
|---|---|---|
 Burnaby |
Internet | |
| Vancouver |
Internet | |
| Surrey |
Internet | |
| Surrey |
TV | |
| Vancouver |
Internet | |
| Vancouver |
Internet |
Community Discussion
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Telus Issues Reports Near Burnaby, British Columbia
Latest outage, problems and issue reports in Burnaby and nearby locations:
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Cam Cavers FKA Cam Cabers
(@camcavers) reported
from
Vancouver, British Columbia
@infil00p I think they fixed it late evening, but I’m not sure; wife and I are on Telus and I actually just finished moving both my kids’ phones from Speakout (which uses Rogers network) to Public prepaid sims, which is obviously Telus as it was bought out in 2016.
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Cam Cavers FKA Cam Cabers
(@camcavers) reported
from
Vancouver, British Columbia
@infil00p Even if you didn’t you could have a cheap prepaid data plan running on the Telus network in the amount of time it takes to get to the closest London Drugs and back
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Lucas Mastelaro
(@lucasmastelaro) reported
from
Vancouver, British Columbia
Can you imagine booking an appointment with a customer for an essential service and not showing up? And not calling to reschedule? That’s what @TELUS @TELUSsupport did with me today. #badcustomerservice
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E-Comm 9-1-1
(@EComm911_info) reported
from
Burnaby, British Columbia
UPDATE: @TELUS / @Koodo advising that this outage impacting their cellphone customers in #BC is now resolved and callers are getting through to 9-1-1. With service restored, anyone experiencing an emergency situation should call 9-1-1 right away to get the help they need. #911BC
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Brandon Weese
(@brandonweese89) reported
from
North Vancouver, British Columbia
@TELUS suddenly no service for over 5 minutes. What’s the issue????
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BdblE
(@MsYouDoYou) reported
from
Burnaby, British Columbia
@moodyangela @dustbobgod And they will allow you to hire out for help with your cables, instead of saying they won’t touch the cables and don’t know any one they could recommend that does. We are just supposed to be able to sort it all magically with Telus
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Jen Robbins
(@jenxrobbins) reported
from
Surrey, British Columbia
@TELUSsupport @cycnet I got a notification saying the Telus network is temporarily not available
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Cam Cavers
(@camcavers) reported
from
Vancouver, British Columbia
@YVRHousing We’re going back one day/week next month (I’m contracting at TELUS) and it’ll go up to 2-3 days eventually but that’s a huge change. I turned down a job with this same team in 2019 because they wanted people in the office 5 days/week then.
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Prairie Paul
(@PaulDoroshenko) reported
from
Vancouver, British Columbia
@TedNesNA @TELUS @TELUSBusiness I overpaid on my dad’s account after he died. They’ve never refunded it.
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Peter Ryan 🇨🇦🇺🇦
(@pcryan5) reported
from
Vancouver, British Columbia
@AmyBeeman @TELUS @TELUSsupport I start by asking - “how do I transfer my phone/cable/whatever service to another vendor?” Watch the costs drop from there…
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Prairie Paul
(@PaulDoroshenko) reported
from
Vancouver, British Columbia
@FeralChristineB @TELUS Problem is @Telus is a scam. They are not transparent at all.
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Ameer Z.
(@1RovingNomad) reported
from
North Vancouver, British Columbia
Worst telecommunications company in the world >>> @Rogers and Canada has one of the world's highest telecom rates.....and no competition you basically have two to choose from and more often than not Telus is not the choice (for some reason)
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freelance cyberbully
(@d_esiree_______) reported
from
Vancouver, British Columbia
In Telus cause I lost my SIM card cause I’m really stupid and this woman ahead of me just told me she’s been a customer since 1969. NINETEEN SIXTY NINE.
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🇨🇦🇯🇵The Sam Murchison show🇺🇸🇨🇦
(@SamMurchison69) reported
from
Richmond, British Columbia
@CIPSRT_ICRTSP Ask #Telus #bell #shaw if they would provide internet service to people who have no money for internet service at 8080 Anderson Rd Richmond BC. This is a necessity of life for some of the most vulnerable livi in extreme poverty. Please Bad Sam
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Kiefer Abram
(@kikithekrakra99) reported
from
Surrey, British Columbia
@BuNdOAVFC @RogersHelps Hey dude... Am switching to telus... Was getting 200-250mbps down on a Saturday night back in February or March ish.... Even better on Sunday nights like 400mbps now this.... Only 50 down... On an medal 200 ft cell tower with rogers/telus etc on it with in 15 ft of direct line1/2
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BdblE
(@MsYouDoYou) reported
from
Burnaby, British Columbia
@dustbobgod So far so good. We had to leave Telus, because it became unusable, and it’s been a delight ever since. With the exception of last week when the internet was out for most of a day but, hydro caused that problem. I was hesitant but happy to have switched. My wifi works now.
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kamil is still working on his summer ***
(@K_Somaratne) reported
from
West End, British Columbia
@sammymarie Also looking to switch! I was with Telus and my bill went from $65 to $145 after the two yr contract ended. I called them and maanged to get it down to $108 but going to call again and see if I can get it down lower
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Brad Atchison
(@Brad604) reported
from
New Westminster, British Columbia
Anyone else having Koodo/Telus issues right now?
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Prairie Paul
(@PaulDoroshenko) reported
from
Vancouver, British Columbia
I’m trying to contact @Telus business. Their website has no contact number. Took me 10 minutes and I found it on another site. I will do everything possible not to deal with @telus or Shaw. Imagine if you had a service interruption? Can’t call them? Ridiculous.
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Vic Wozniak
(@vicwozniak) reported
from
Surrey, British Columbia
@TELUSsupport Telus internet service has been flaky for several weeks now. Wifi connections dropping frequently where signal is “strong”. Surrey 185 street
Telus Issues Reports
Latest outage, problems and issue reports in social media:
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Derek Love
(@DerekLo86006919) reported
@drex @TELUS I had my Telus modem crap out a few weeks ago on a Thursday. Called tech support and they determined I'd need a tech to come by, earliest being a Sunday. Called Shaw Friday afternoon, they had me hooked up Saturday morning...then called Telus and it was like a bad breakup....
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Kevin Sidebottom
(@KBottom2) reported
Omg so sick of my Telus optik service. Nothing but issues. Bandaid fixes. 😡 @TELUS
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Mona Koch
(@monakoch53) reported
@drex @TELUS We’ve been having the same issue and when talking to @TELUS they went so far as to say it was our fault.
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Kayla Taylor
(@kaylamarieoxxo) reported
@TELUS @TELUSsupport - get your friggin **** together. WORST COMPANY EVER 🙄
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J Blackstone
(@blackstonej) reported
NOOOOO!!! My @SCHeartHome channel dropped 😱 Anyone else having the same problem??#Chessies #ChesapeakeShores @TELUS
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Keith Fiddler
(@bigfid25) reported
from
Maple Ridge, British Columbia
@drex @TELUS That sucks dude
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lexar123
(@lexar1231) reported
@TELUSsupport Channl 511 displays "no data" and breaks the "guide", I cannot browse past it. When I goto the Telus piktv website to try to delete channel 511, it indicates the system is down? It has been for 2 days now, I don't want to pay ...service not working!
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KJ Edwards
(@_KJEdwards_) reported
That way they have knowledge in knowing they are making the right choice but nope I left with zero information because he refused to help without a credit check first. Seriously? My parents were also considering switching because we are tired of Telus.
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Colleen
(@Col8675309) reported
@drex @TELUS Try calling them. They actuate quite helpful and quite creepily they can tap into your cable box and often resolve the issue
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Charlotte Hunter
(@kijekijikokwe) reported
@crys_tom You could go on Telus Health or some other online GP service (I think OHIP covers that now) and ask for a prescription of Zofran. Works better than Gravol. No drowsiness. Expensive. I can't see any doctor saying no.