Telus Outage Report in Burnaby, British Columbia

Problems in the last 24 hours in Burnaby, British Columbia

The chart below shows the number of Telus reports we have received in the last 24 hours from users in Burnaby, British Columbia and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Most Reported Problems

The following are the most recent problems reported by Telus users through our website.

• Internet (48%)
• Phone (23%)
• Wi-fi (12%)
• TV (7%)
• E-mail (5%)
• Total Blackout (4%)

Live Outage Map Near Burnaby, British Columbia

The most recent Telus outage reports came from the following cities: Surrey, New Westminster, Vancouver, North Vancouver, Richmond, Coquitlam, Burnaby, Coquitlam, and Pitt Meadows.

City	Problem Type	Report Time
Surrey	Internet	8 hours ago
Surrey	Internet	14 hours ago
New Westminster	Phone	1 day ago
Vancouver	Internet	2 days ago
Vancouver	Internet	3 days ago
Vancouver	Total Blackout	4 days ago

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Telus Issues Reports Near Burnaby, British Columbia

Latest outage, problems and issue reports in Burnaby and nearby locations:

• 
  Bruno Athayde 🇨🇦 🇧🇷 🏳️‍🌈 (@athayde_br) reported 38 seconds ago from Vancouver, British Columbia

  @TELUSsupport terrible service! Terrible support! Terrible customer care! Everything just so disappointing! Internet doesn’t work, tech doesn’t show up, customer care does nothing for the customer... Thanks @TELUS for the poor service.

• 
  📷 𝙸𝚊𝚗 𝙰𝚕𝚎𝚡𝚊𝚗𝚍𝚎𝚛 𝙼𝚊𝚛𝚝𝚒𝚗 🎸 (@IanAMartin) reported 4 minutes ago from Mount Pleasant, British Columbia

  @Catelli2Oh Or a Telus customer, who is the big telco out here. I don’t seem to be affected, however, so we must not be reliant on Bell this far west. Plus, there’s a massive pipeline down the west coast of North America anyway.

• 
  Jo Dworschak (@StoryStory_Jo) reported 4 minutes ago from Vancouver, British Columbia

  @Mutineer8961 @TELUS Definitely Telus! Not bad diy

• 
  Steven 🇨🇦 ✡️ (@spawnsteryvr) reported 6 minutes ago from Vancouver, British Columbia

  @TELUSsupport your instructions on configuring Outlook post migration aren’t very good. I’d like my Telus email to@come through there and not Google. Followed your instructions and when I input my Telus address, says “email address already added”. Doesn’t help. 1/2

• 
  Steven 🇨🇦 ✡️ (@spawnsteryvr) reported 7 minutes ago from Vancouver, British Columbia

  Sitting around wondering what it will take for @TELUSsupport @TELUS to get back to me. To fix my email. To clean up the mess they made. Hmmm...

• 
  Audrey Lobato (@AudreyLobato) reported 13 minutes ago from Surrey, British Columbia

  @TELUSsupport So it’s been 2 weeks since I DM’ed contact info with no response. And my @TELUS PikTV and *BOOSTED WIFI are still crap.

• 
  BdblE (@MsYouDoYou) reported 15 minutes ago from Burnaby, British Columbia

  @BeerGeekSmit @TELUS For sure. I just didn’t think about that and was not told that step. My bad I guess but seems an easy thing to mention when I explicitly say “so it just works as a phone - no data capabilities, right?”

• 
  Sadia Pannun (@sadia_74) reported 21 minutes ago from Surrey, British Columbia

  anyone else feel as though Telus customer Service has gone completely in the toilet!!!! @TELUS

• 
  BdblE (@MsYouDoYou) reported 22 minutes ago from Burnaby, British Columbia

  @MammaBearAli @TELUSsupport What a ******* lie. They lied to me. I’ve been with Telus for like 21 years and all our service is with them and I need out but they know the alternates are also trash.

• 
  Steven 🇨🇦 ✡️ (@spawnsteryvr) reported 25 minutes ago from Vancouver, British Columbia

  @TELUSsupport @TELUS if no one gets back to me with a solution to the problem you created soon, I will not pay my next bill. See how you like that. That or I’ll cancel all my TV, cell phone, internet and you’ll lose an extremely loyal customer. Customer not satisfied.

• 
  Steven 🇨🇦 ✡️ (@spawnsteryvr) reported 28 minutes ago from Vancouver, British Columbia

  Your service has gone downhill in a big way @TELUSsupport @TELUS. These wait times are horrendous.

• 
  #IndianStatus531 (@BlueCedarAngel) reported 33 minutes ago from Burnaby, British Columbia

  @RogersHelps After being with Rogers, about 30 years, since Rogers landed on uunceded Coast Salish Territory, I'm Switching to @TELUS ASAP.. When you treat me badly, sorry and aid works. When you profile my kid and treat us like criminals, you can go to hell with your loved one's 😚

• 
  Moke (@mykeymause) reported 41 minutes ago from North Vancouver, British Columbia

  Honestly, Telus sending me an email saying “you’re on the best network in town - way better than @ShawInfo/@FreedomMobile’s” makes me want to switch from Telus... attack ads, wtf?

• 
  amu (@Amu3188) reported 46 minutes ago from Surrey, British Columbia

  @TELUSsupport Hey there, I am recently switched to TELUS and have some questions can anyone please help me?

• 
  AHF AllHardwoodfloor (@moersch) reported 47 minutes ago from Vancouver, British Columbia

  @runsfrombear @TELUS I never cared for tell us the have never been concerned with internet security or mobile security

• 
  Sadia Pannun (@sadia_74) reported 51 minutes ago from Surrey, British Columbia

  @Telus horrendous customer service. parent with dementia and you make things such a nightmare when calling for help #disgusting #garbage #pathetic

• 
  amu (@Amu3188) reported 51 minutes ago from Surrey, British Columbia

  @TELUSsupport I recently switched to Telus and having some issues with my account. Could you guys, please help?

• 
  Audrey Lobato (@AudreyLobato) reported 57 minutes ago from Surrey, British Columbia

  @TELUS @TELUSsupport after a 14 hr work day, all my husband wants to do is watch a playoff hockey game. Your PikTV is garbage and there is absolutely no customer support available.

• 
  Salmon n'Bannock (@SnBVancouver) reported 57 minutes ago from Vancouver, British Columbia

  @TELUS @TELUSsupport #Fail... so fed up with you .. cannot even reach anyone to cancel my services ..😡😡😡😡😡😡Telus is killing my business

• 
  BdblE (@MsYouDoYou) reported 58 minutes ago from Burnaby, British Columbia

  I just wanted a phone. A simple ******* phone that could be used to make calls. In 3 days we’ve racked up an extra $20 because she took her phone outside I guess. WHAT ******** TELUS. That’s not what the woman sold me.

Telus Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Shara (@sharabier) reported 4 minutes ago

  I bought Syd an Apple Watch from @TELUS in October. It’s been a dumpster-fire of issues and I am STILL paying both with time and $$. Spent pretty near 15 hours on the phone with @TELUSsupport and still not resolved. Have been with @telus for nearly 22 years. What do I even do?

• 
  Ricardo Casanova (@ricocasanova) reported 5 minutes ago

  @DrAmirPakdel Did you see that bell and Telus want the government to pay for them replacing huawei equipment? Sorry not government, taxpayers. They brag about their profit margins but are poor when their infrastructure needs upgrading or replacing.

• 
  alex hamilton (@SKRollins) reported 6 minutes ago

  So on paper even though you have to pay more money down for the phone, I can save like $1000 or more long term with Koodo over Telus and still don’t have to sign a contract. The only downside is you don’t get 5G, only 4G. Does that really matter if you barely call or text anyway

• 
  Dylan Murphy 🇨🇦 (@Dylan_YYC) reported 7 minutes ago

  @TELUSsupport Hi there! I did use the My TELUS account and it is available via the PikTV app on my AppleTV and web browser. The issue seems isolated to the CTV app and it not picking up what I’m subscribed to.

• 
  Carlos Martell (@Martell96) reported 10 minutes ago

  Made the terrible mistake of signing up for @TELUS fibre. Not even 3 days with the service and already had 2 outages.

• 
  Garry Orvold (@Orvold42) reported 11 minutes ago

  @SouthernerSays A8: 🇨🇦, so I have Telus. Never had a connection issue anywhere in the 🇺🇲. Roaming cost is a little pricey, but they have decent travel packages available. #RoadTripChat

• 
  clare de lune (@capriciousclare) reported 13 minutes ago

  @enyarralyt_ pretty decent in van! i was fine in tofino. i think that they use telus network

• 
  🍜 (@bubby373) reported 13 minutes ago

  what the actual **** is wrong with @TELUS today like srsly I can’t do ****

• 
  Jelli (@jelliclecatsttv) reported 13 minutes ago from Calgary, Alberta

  So My Internets Going To Be Shut Down Soon… When I Signed Up At @TELUS I triple Checked That It Would Come Out Of The Same Account As My Phone Bill He Said Yes Well Guess Who Has A Surprise $300+ Bill. 😤🤬 #TelusProblems

• 
  Sheilala (@siiranss) reported 16 minutes ago

  Really need to stop depending on technology cause this **** that Telus pulled was ridiculous