Telus

Telus Outage Report in Burnaby, British Columbia

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The latest reports from users having issues in Burnaby come from postal codes V5J, V5A and V5B.

Telus offers phone, internet and television services, as well as mobile phone and mobile internet service through Telus Mobility. Telus internet service uses DSL technology. Telus TV relies on satellite or internet television (IPTV). Telus' mobile phone network supports CMS, HSPA and LTE.

Problems in the last 24 hours in Burnaby, British Columbia

The chart below shows the number of Telus reports we have received in the last 24 hours from users in Burnaby and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Telus Outage Chart in Burnaby, British Columbia 03/12/2026 09:10

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Most Reported Problems

The following are the most recent problems reported by Telus users through our website.

  1. Internet (51%)

    Internet (51%)

  2. Phone (22%)

    Phone (22%)

  3. Wi-fi (10%)

    Wi-fi (10%)

  4. TV (7%)

    TV (7%)

  5. E-mail (6%)

    E-mail (6%)

  6. Total Blackout (5%)

    Total Blackout (5%)

Live Outage Map Near Burnaby, British Columbia

The most recent Telus outage reports came from the following cities: Surrey, Vancouver, North Vancouver, Pitt Meadows, Burnaby, Richmond, New Westminster, Coquitlam and Port Moody.

Loading map, please wait...
City Problem Type Report Time
CanadaSurrey E-mail
CanadaVancouver TV
CanadaSurrey E-mail
CanadaVancouver Internet
CanadaNorth Vancouver Internet
CanadaVancouver Phone

Community Discussion

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Telus Issues Reports Near Burnaby, British Columbia

Latest outage, problems and issue reports in Burnaby and nearby locations:

  • vancitytrevor trevor (@vancitytrevor) reported from New Westminster, British Columbia

    @TELUSsupport Lol u reply 24hrs later wow. Thats horrible @TELUS

  • whourDaDa Oladada (@whourDaDa) reported from Burnaby, British Columbia

    One of @TELUS representatives lied to get me to sign to a 2 year deal now I will have to pay 1000 to cancel your service.

  • MartinvandenH Martin van den Hemel (@MartinvandenH) reported from Richmond, British Columbia

    Hey @CBC! What’s the problem with your audio? Audio dropped in and out on Telus Optik TV Channel 800 and Telus Optik TV Channel 3, this morning/afternoon/evening which ruined my recording of @BBC #WaroftheWorlds

  • philwhln Phil Whelan 😷🇨🇦🦕🚀 (@philwhln) reported from Vancouver, British Columbia

    @nbennett_biv @CraveTVHelp @AppleTV I had a lot of issues through Telus too. Directly through Crave is the only thing that consistently worked for me.

  • smjnews Soren Jensen (@smjnews) reported from Anmore, British Columbia

    @TELUS please stop with the customer service calls! I've been getting at least one call every day for the past few weeks. I'm happy with my mobile service! Please stop calling!

  • LexaHobenshield Lexa Hobenshield (@LexaHobenshield) reported from Anmore, British Columbia

    @TELUS you need to do better! I watch on average one movie per year... it continues to freeze intermittently. To contact you for support (and wait for a response) is something I don’t have time for. I expect more for what I spend with you! #dobetter #customerservicematters

  • CandiVanCity24 Candi Marie (@CandiVanCity24) reported from Surrey, British Columbia

    @LuckyMobileCan I have been using your service for almost 3 years with no problems until now. Not impressed #luckymobile , you can bet I’ll be going back to a @TELUS plan now 💯! Who else has had issues with #luckymobile . #TELUS treats their customers much better!

  • MsYouDoYou BdblE (@MsYouDoYou) reported from Burnaby, British Columbia

    @carlz8 @TELUS Oh that happened to me. Then it wasn’t canceled. Then it was a 6 week endeavour where they couldn’t get their system to cancel.

  • captainfoote Captain Tom E. Foote (@captainfoote) reported from Surrey, British Columbia

    For 8 business days - I have had the worst customer experience with @TELUS and @TELUSsupport - Anyone win yet?

  • spawnsteryvr Steven 🇨🇦 ✡️ (@spawnsteryvr) reported from Vancouver, British Columbia

    I think next billing cycle I’ll withhold payment @TELUSsupport @TELUS. Make you wait until the funds are available (even though they are) like you make me wait on hold. Your level of customer service/tech support has dropped significantly these past few months. Unacceptable.

  • jimmynighttime jimmynighttime (@jimmynighttime) reported from Surrey, British Columbia

    @TELUSsupport Spent over an hour on hold to be unknowingly kicked over to an answering machine? I spend so much$$ with TELUS, why is service so hard to get?

  • falskow Chris Falskow (@falskow) reported from Delta, British Columbia

    @TELUS any chance you could run a special for @Eastlink users to make a switch? @Eastlink has had service issues all week and now, no internet all day today. We need something more reliable.

  • MsYouDoYou BdblE (@MsYouDoYou) reported from Burnaby, British Columbia

    @toddnickel @TELUS @TELUSsupport Lemme know where you go because if it’s Shaw you’ll have the same issues so then what? I find it so odd that Telus’ solution is for you to find an independent 3rd party they can’t recommend to come in and fix their crap work that you’ll pay for.

  • DivisionW Curtis Wiebe (@DivisionW) reported from Surrey, British Columbia

    @TELUSsupport this is a massive 3G/LTE/5G outage across the lower mainland. Both TELUS & Public Mobile accounts affected. Is this an internal issue? Or external forces?

  • VanCityVeinot Brad Veinot (@VanCityVeinot) reported from Vancouver, British Columbia

    Shout to @TELUS for having the worst ******* internet service in BC for playing @Xbox online. #MovingToShaw

  • MsYouDoYou BdblE (@MsYouDoYou) reported from Burnaby, British Columbia

    So @TELUS wifi is awful and now the LTE network is a nightmare on @telusmobility ? I’ve been with Telus since 1995 but this loyalty is over. Customer support can’t compensate for expensive ineffective service. It’s impacting my livelihood at this point.

  • spawnsteryvr Steven 🇨🇦 ✡️ (@spawnsteryvr) reported from Vancouver, British Columbia

    @rhythmteacher I’m with Telus for everything. Bundles. Service is ridiculous these days though. No matter what time of day o call in (odd time when I need to) on hold for an hour. Who the f**k has time and patience for that?

  • CiaraHempseed Ciara Hempseed (@CiaraHempseed) reported from Vancouver, British Columbia

    I actually had to use that Telus Babylon app to get some perscriptions for this migraine Send help

  • bow_en_arrow Grant Bowen (@bow_en_arrow) reported from North Vancouver, British Columbia

    @TELUSsupport we moved our cellular service from Telus to Koodo. Now we have a credit balance with Telus. How do we get that balance refunded?

  • Junayyyy Mary June Margarico (@Junayyyy) reported from Vancouver, British Columbia

    @TELUS sucks.

Telus Issues Reports

Latest outage, problems and issue reports in social media:

  • DeanJC420 Magic Beans🐿️ (@DeanJC420) reported

    Telus guy came to fix my internet, buy the time he left, I convinced him to buy some **** stocks lol

  • WilsonWSHo Wilson Ho (@WilsonWSHo) reported

    @TELUS @TELUSsupport why you cut off my internet the day before I move? We are trying to help take a family out of a war zone!

  • EarnestBDeMille Earnest B DeMille (@EarnestBDeMille) reported

    @TELUSNews @TELUS Keep up the good censorship. We are all idiots and need Mommy to tell us what's bad for us. I'm planning a book burning this weekend. Can you please help advertise and provide sponsorship?

  • AmandaJones604 amanda (@AmandaJones604) reported

    @TELUS Why does your website never work?!?!!? It is literally impossible to do anything on it ever.

  • Schtaunkhauser JJ das Vendefahrzeug 🇮🇸 🇺🇦🇹🇼🏳️‍🌈🍸 (@Schtaunkhauser) reported

    @TELUSNews @TELUS Always a follower, never a leader. So disappointing. This is why I am not and will never be a customer of yours.

  • ingyneer Ingy Kamal (@ingyneer) reported

    @koodo @TELUS I have been a customer for over 10 years. Are you waving long distance call fees to the Ukraine? Please do so. It would definitely keep customers happy.

  • trevorjanderson Trevor Anderson (@trevorjanderson) reported

    @TELUSNews @TELUS You need to take Fox out of the news bundle as well. I canceled that bundle and now pay more to get the actual news channels individually. I would rather pay extra than support their dangerous rhetoric. Fox admits they are entertainment, not news, so this should not be an issue.

  • Aut0nym Old Man Otto (@Aut0nym) reported

    @bettersafetynet @ Additionally, NSS has used the Telus Security Labs pcaps/PoC's for over a decade. It's the worst kept secret in the vendor space. Signatures for ".*Telus.*", ".*TSL.*" and the oldy-but-goody ".*FSC.*" don't really do anything but bump up the detect numbers for a useless test.

  • uy18361757 bestbefore (@uy18361757) reported

    @TELUSNews @IshatReza @TELUS How about Fox when are you cancelling this horrid channel?

  • SolaViatrix WanderingSoul 🇺🇦🌻 (@SolaViatrix) reported

    @bclendinning @TELUS @ShawInfo I'm sure they will follow suit. They'll look bad if they dont 👍