Telus

Telus Outage in Burnaby, British Columbia

No problems detected at Telus

If you are having issues, please submit a report below.

The latest reports from users having issues in Burnaby come from postal codes V5H, V5C, V5A, V5G, V5J, V3N, V5E and V5B.

Telus offers phone, internet and television services, as well as mobile phone and mobile internet service through Telus Mobility. Telus internet service uses DSL technology. Telus TV relies on satellite or internet television (IPTV). Telus' mobile phone network supports CMS, HSPA and LTE.

Telus problems in the last 24 hours in Burnaby, British Columbia

The following chart shows the number of reports that we have received about Telus over the past 24 hours from users in Burnaby and near by areas. An outage is determined when the number of reports are higher than the baseline, represented by the red line.

Telus Outage Chart in Burnaby, British Columbia 09/25/2021 14:35

At the moment, we haven't detected any problems at Telus. Are you experiencing issues or an outage? Leave a message in the comments section!

Most Reported Problems:

  • Internet 45.65% Internet
  • Phone 30.83% Phone
  • Wi-fi 8.48% Wi-fi
  • TV 6.27% TV
  • E-mail 5.27% E-mail
  • Total Blackout 3.50% Total Blackout

Telus Outage Map Near Burnaby, British Columbia

The most recent outage reports and issues originated from Surrey, Port Coquitlam, Burnaby, Vancouver, Port Moody, Coquitlam, Richmond, Delta, North Vancouver, New Westminster, Coquitlam, Westmount and Pitt Meadows.

CanadaPort Coquitlam Internet
CanadaSurrey Internet
CanadaSurrey Internet
CanadaPort Coquitlam Internet
CanadaBurnaby Internet
CanadaVancouver Wi-fi

Telus in Burnaby, British Columbia Comments

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Telus Issues Reports Near Burnaby, British Columbia

Latest outage, problems and issue reports in Burnaby and nearby locations:
  • dianesbaker1 Diane S. Baker (@dianesbaker1) reported from Vancouver, British Columbia

    @Zpdoodaa Beginning of this thread, “I formed an off shore company….”. Why? As an American I assumed you work in the US. Off shore entities are created for tax avoidance purposes. TELUS is a network provider in western Canada. Have an off shore LLC used to allow a Chinese partner. Booted.

  • camcavers Cam Cavers (@camcavers) reported from Vancouver, British Columbia

    @wanless64 @gregeh I get discounts as a Telus contractor but honestly my ISP is cheaper and faster. 500mbps up/down for $65/month…

  • cleanrag ****&Span1745 (@cleanrag) reported from Vancouver, British Columbia

    @TELUSsupport 82 year old mom has relied on ADT for 20 years, Telus has left her vulnerable. 3 times this week I've called, 45 minutes of listening to telus ad after telus ad. Her landline & personal protection device is also with Telus 🙄 50 yr+ customer. We're looking for a new provider 👍

  • jamneria Jana Angela Neria (@jamneria) reported from Vancouver, British Columbia

    @FidoSolutions We're okay thanks, we've gone to @TELUS after that horrible experience with you guys.

  • Gusslin Gustavo Lin | 林偉綸 (@Gusslin) reported from Vancouver, British Columbia

    Still having issues with @TELUS wireless

  • Gusslin Gustavo Lin | 林偉綸 (@Gusslin) reported from Vancouver, British Columbia

    Still habing issues with @TELUS wireless. Currently with 3G on my iPhone 12 pro max.

  • kirstenSharp Kirsten Sharp (@kirstenSharp) reported from Westmount, British Columbia

    @DeletedFlavors @NEWS1130 Public mobile uses Telus network

  • ntman__ Antman 🐜🐜 (@ntman__) reported from Burnaby, British Columbia

    @TELUS @TELUSsupport On Sunday your technicians were working outside my house and they disconnected the internet cables and now I don't have internet in my house, I call to your call center and they don't give me a solution, and I have to wait for a technician to go to my house..

  • asianhabibti Karla كارلا جبيلي (she/her) (@asianhabibti) reported from Vancouver, British Columbia

    Hassled 3 different customer service people from Telus on the phone for an hour and a half and got my monthly phone/cable/internet bill down $80. It pays to be a Pain In The ***.

  • QuinnMellCobb Quinn Mell-Cobb (@QuinnMellCobb) reported from Vancouver, British Columbia

    @Shawhelp Myself and two other people (all with university educations) were unable to figure out how to install it, and now I’m paying for a service I’m not receiving. Make this right immediately or I’m going back to @TELUS.

  • QuinnMellCobb Quinn Mell-Cobb (@QuinnMellCobb) reported from Vancouver, British Columbia

    @Shawhelp Myself and two other people (all with university educations) were unable to figure out how to install it, and now I’m paying for a service I’m not receiving. Come fix this immediately or I’m going back to @TELUS.

  • msmit Michael Smit (@msmit) reported from Vancouver, British Columbia

    @telus my gigabit internet is now 25mb. It has been atrocious for over a year - see the history of Speedtest results above. I have several key video calls late tonight and this is too much of a risk. Please help.

  • JefferySimpson Jeffery Simpson (@JefferySimpson) reported from Surrey, British Columbia

    In the midst of moving @telus decided to cancel my internet installation appointment and now they’re booked up until next month. I organized this like clockwork and I need it for work.

  • SuzieCanuck Sue🇨🇦 😎🍺 (@SuzieCanuck) reported from Vancouver, British Columbia

    @lumme_s @VsFan Don't disagree but my sister on Telus say the same...telecom just **** us over...where Where's the government?

  • SamGorC SGC Dream a little. Dream a lot. (@SamGorC) reported from Vancouver, British Columbia

    I love how Telus wears "we have the best customer service" on its sleeve and it still billed me AFTER I CUT MY SERVICE. I hate your service even more without even using it. That's a new low for a company in my books.

  • StrategicThghts David Schreck (@StrategicThghts) reported from North Vancouver, British Columbia

    @marchaslam1 @TELUS Not sure fault lies with the install tech. He did a great job, everything worked but it took time before voicemail disappeared. Two years ago I had similar problem. Was told I’d have to switch to fibre to fix voicemail, I said I’d go to Shaw, then they miraculously fixed it.

  • dave_pasin Dave Pasin (@dave_pasin) reported from Vancouver, British Columbia

    @entwistled is CEO of @telus perhaps worst company in Canada. More interested in PR & virtue signalling than actually serving customers. Inept, bureaucratic, misleading, hopelessly horrid customer service & actually bankrupt of purpose & direction. Avoid this clown show of a co!

  • BlueCedarAngel #IndianStatus531 (@BlueCedarAngel) reported from Burnaby, British Columbia

    There has been a lot of theft on our Gitxsan Indian Reserves due to drug dealer invasion. I have #Ring and @TELUSsupport Security because both are lousy. No parts for Ring flood lights; and Telus doorbell constantly has problems 😩 Bands are useless with nepotism & no ed.

  • marlap2 Marla Poirier (@marlap2) reported from Surrey, British Columbia

    @TELUS reception? it’s so bad in Newton BC my husband has 5 dropped business calls!!! Losing business! Thanks Telus.

  • StrategicThghts David Schreck (@StrategicThghts) reported from North Vancouver, British Columbia

    @TerryPlatt5 @TELUS @Shawhelp I had a similar problem when I had Shaw. Turns out old cable has impedance that isn’t compatible with modern digital equipment. Not all technicians know that.

Telus Issues Reports

Latest outage, problems and issue reports in social media:
  • leftmindset Anti-Conservative Albertan ❤🌎🌹 (@leftmindset) reported

    @SAndersonshpk @Rogers I left them years ago and never went back. I like Bell mobility. Costs a little more but service is superior to Rodgers and Telus. I never lose data my connection even in elevators and underground parking.

  • pyhc001 Porschster (@pyhc001) reported

    @TELUS is there a network internet outage in Richmond, BC right now?

  • TylerClarke12 Tyler Clarke (@TylerClarke12) reported

    @TELUS @TELUSsupport your mytelus app is borderline unusable. Ive been trying to change one of my optik tv theme packs and the app keeps saying something went wrong. I called two months ago and the rep said they changed it for me but never did.

  • aidanposting GRINDCORE GUY (@aidanposting) reported

    @DartsOnMars @sammyeatworld Telus sucks esp. Billing and getting a hold of customer service

  • as_per_danielle Danielle (@as_per_danielle) reported

    @johnnycanuck71 I want to stay with Shaw for Internet/cable. I know too many people who switched for free tv’s etc to Telus and regretted it. I think they threw more goodies in because the actual product has more issues. I like Telus for cell though.

  • c_vanbc C 🇨🇦 (@c_vanbc) reported

    @TELUSsupport Without a doubt, Telus has been the worst company I have ever dealt with in my lifetime when it comes to billing or renewing a contract. Ever single time we spend hours renewing services, our bill is incorrect and negotiated discounts are missing! So frustrating! 👎

  • mvdan_ Daniel Martí (@mvdan_) reported

    @dgryski @TELUS @threeuk do the same. I have to spend time with one of their support people about once per year. The site only offers upgrades to pay more.

  • Don_COi Don Ellis 🇨🇦🇺🇸🇬🇧 (@Don_COi) reported

    2-2 Essentially we had two WIFI networks, coming from our house, they were blocking each other; log in issues. My wife logged into our admin & fixed it! 🙌🏼 TELUS should hire her to troubleshoot/problem solve. At the very least, an account review for her time, would be welcomed.

  • TwitchManiakk1 Maniakk1 (@TwitchManiakk1) reported

    @The_Descended @LoLDev @RiotBrightmoon Sivir not synergizing with On Hit is really bad for her, she Telus on her W in TF but it has little synergy. Kai Sa should also be great for her E. But because it only has value at 100% Crit, it makes it so hard to actually put in the kit.

  • ModoWriter ModoWriter (@ModoWriter) reported

    @NHLNetwork Would be nice if I could watch the NHL Network but I can't b/c you're not part of the Telus Center Ice Package (& should be, BTW)...