Telus outages and service status in Burnaby, British Columbia
No problems detected
If you are having issues, please submit a report below.
Full Outage Map
- Telus generated 0 outage signals in the last 24 hours around Burnaby, including 0 direct reports.
- The most common problems reported in this area mention TV, Internet, and Total Blackout.
- The most recent signal from this area was received Jul 11, 9:48 PM EDT.
- TV (29%)
- Internet (24%)
- Total Blackout (18%)
- Phone (18%)
- E-mail (6%)
- Wi-fi (6%)
Telus offers phone, internet and television services, as well as mobile phone and mobile internet service through Telus Mobility. Telus internet service uses DSL technology. Telus TV relies on satellite or internet television (IPTV). Telus' mobile phone network supports CMS, HSPA and LTE.
Problems in the last 24 hours in Burnaby, British Columbia
The chart below shows the number of Telus reports we have received in the last 24 hours from users in Burnaby, British Columbia and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Telus. Are you experiencing issues or an outage? Leave a message in the comments section!
Live Outage Map Near Burnaby, British Columbia
The most recent Telus outage reports came from the following cities: Anmore, Vancouver, North Vancouver, Burnaby, and New Westminster.
| City | Problem Type | Report Time |
|---|---|---|
 Anmore
|
Phone | 1 day ago |
|
Vancouver
|
Phone | 9 days ago |
|
Vancouver
|
Internet | 13 days ago |
|
Vancouver
|
TV | 18 days ago |
|
North Vancouver
|
Internet | 19 days ago |
|
Vancouver
|
Internet | 19 days ago |
Nearby cities with recent reports
1 recent signals
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Telus Issues Reports Near Burnaby, British Columbia
Latest outage, problems and issue reports in Burnaby and nearby locations:
-
Patrick C. Lalonde (@ProfLalonde) reported from New Westminster, British Columbia@reporteremma Telus, Bell, and Rogers played these games in Windsor, Ontario (where I formerly lived) for years. The only solution I found was them adding a note / rule on my account that I wasn’t liable for roaming in Michigan. But it’s annoying having to call to back out charges. Frustrating
-
Kiefer Abram (@kikithekrakra99) reported from Burnaby, British Columbia@TELUSsupport @pgib That wont help! You suck telus and rogers @RogersHelps
-
freelance cyberbully (@d_esiree_______) reported from Vancouver, British ColumbiaIn Telus cause I lost my SIM card cause I’m really stupid and this woman ahead of me just told me she’s been a customer since 1969. NINETEEN SIXTY NINE.
-
Peter Ryan 🇨🇦🇺🇦 (@pcryan5) reported from Vancouver, British Columbia@AmyBeeman @TELUS @TELUSsupport I start by asking - “how do I transfer my phone/cable/whatever service to another vendor?” Watch the costs drop from there…
-
Dave Pasin (@dave_pasin) reported from Vancouver, British Columbia@Bzubyk @TELUS If you’ve ever had an issue with this horrid Telcom, you’d understand how bureaucratic & truly Inept they actually are. This isn’t really all that surprising when you team an inept co with an obviously feckless bureaucracy
-
SGC Dream a little. Dream a lot. (@SamGorC) reported from Vancouver, British ColumbiaI swear, putting me on hold for so long when I phone you to cancel my internet service just reinforces the fact that I want to leave. Like do they think it's a tactic so people get impatient and hang up? Really Telus?
-
Langley (@Test123Do) reported from Vancouver, British Columbia@TELUSsupport @TELUS #customersupport Is Telus shutdown? There is no customer rep to pick up customers calls to get cell phone support. My God! I disconnected phone after 2 hours
-
Ciara Hempseed (@CiaraHempseed) reported from Vancouver, British ColumbiaI’m just far too exhausted. I’ve exhausted every option other than going to Er st Paul’s And it’s just blah The doctor on Telus health app felt all bad last night
-
BdblE (@MsYouDoYou) reported from Burnaby, British Columbia@NoLogsNoCrime I will try this. We had Telus internet, too. But my strata won’t let fibre and Telus makes the other service useless so you’ll upgrade and we couldn’t run the business so we had to switch. Pretty sure that’s not solved so no going back.
-
Dave Pasin (@dave_pasin) reported from Vancouver, British Columbia@Bzubyk We all know it’s drivel damage control written by a PR hack. What it didn’t say was how they were going to remedy to situation. Probably because that cost $ & everyone knows @Telus is loathe to spend $ on much but virtue signalling PR campaigns.
-
BdblE (@MsYouDoYou) reported from Burnaby, British ColumbiaTelus knows as well as I do that I only have one other option for internet so they aren’t that motivated to provide technicians that can help with anything outside of plugging in a device. My husband had to troubleshoot for them last week.
-
Kerri Coombs (@kerricoombs) reported from Vancouver, British Columbia@pattibacchus @TELUS @TELUSsupport I use Lightspeed and have been paying about $40/month for years, as a very heavy internet user. Not sure how the service is because I've almost never needed it. I replaced a modem once and they were fine. Streaming is fine but YouTube uploads are kinda slow. I'm happy with them.
-
BdblE (@MsYouDoYou) reported from Burnaby, British Columbia@TheFalconer @TELUS Also **** off. As a business owner who processes transactions, I pay insane fees for everything I do. And so do the clients. And probably the staff. Pay your own fees you dumb *****.
-
Brandon Weese (@brandonweese89) reported from North Vancouver, British Columbia@TELUS suddenly no service for over 5 minutes. What’s the issue????
-
John Reid (@johnb45_reid) reported from Coquitlam, British ColumbiaWhy is it that telus doesn't know what it's doing. I pay money to block my phone going out to the internet, except using my own wifi. Then I get repeated emails, texts to connect to telus internet. I guess they just pocket the money as a bonus for themselves. Fix your problem.
-
Prince (@ImJustPrinceA) reported from Port Moody, British ColumbiaI hope Telus goes bankrupt. They call me the day I’m moving to tell me “we can’t provide services until Nov 8.” What ******** am I supposed to do for 2 weeks with no internet? Worst part is they knew it needed to be postponed a week ago. They just didn’t say anything.
-
BdblE (@MsYouDoYou) reported from Burnaby, British ColumbiaIt’s a refreshing change from weeks of condescending ineptitude from Telus technicians to have a Shaw person here who seems to know what a network cable is.
-
C.R. Martel, Esq. (@PickledGingerBC) reported from Coquitlam, British Columbia@CALCocoReads You should still have 911 access... phones are designed to hop on to any network it can pick up to place an emergency call, even if you have no SIM card... just means that Rogers/Fido customers would hop in to Telus/Bell to make the call.
-
Nicky Bullets (@nbrosef) reported from Vancouver, British Columbia@BuddJacket @BigNasty6oh4 @BigNasty6oh4 This. You just play them off each other and watch them beg for your service like the corporate bloodsuckers they are. Telus all day for TV never had complaints about their internet and I okay poker online. Just watch the upselling. Bloodsuckers all of them so.
-
miranda hudson (@_hudsonny) reported from Vancouver, British ColumbiaWho is better than @telus for home WiFi? Currently paying for the most expensive internet that is slow, intermittently down, and has the worst customer service.
Telus Issues Reports
Latest outage, problems and issue reports in social media:
-
Living the Vanisle Life 🇨🇦🇨 (@IHateCold1234) reported@GotokujiLou @Francois_Houle @PierrePoilievre Yes. Even Telus employees in Calgary don’t like calling the Telus help line. My stepson works for Telus there.
-
Bobby (@youngster1015) reported@S_Oliomono @Zer0PucksGiven @Cootes4MVP Check the Telus share price performance that past 2 years and while your at it check their dividend yield that they can barely pay every 3 months. As if Telus would step in- do you actually think rogers shut down these stations because they make a boatload of $.
-
MicroChipped Writer Rod (The Total News Junkie) (@dartgunintel) reportedThe local Telus office wouldnt even interview me. The other job starts in late July when I was supposed to take place in a talent competition. As always ive been really surprised by how things are working out, but every time recognizing more and more ways to prevent similar problems. Even better is posting online so other people can know similar information
-
S. (@S_Oliomono) reported@jabo_vancouver @Cootes4MVP Nothing we can do about that unfortunately. We don't have enough telecommunications options as a consumer. It's either Telus, Rogers or Bell. Two of those three are ****. Telus might be as well. But at least they're based on the west coast. **** Rogers and Sportsnet.
-
604atom (@604atom) reported@jodyvance @TELUS Yep Telus customer service sucks. Their agents aren't empowered to solve your issue. And then YOU are told to call some other number to be out on hold for hours. And the circle continues
-
LandSharkArtz🇨🇦🇨🇳 (@DabiHawksTuah) reported@Gnoc290438 @XfinitySupport Omfg they actually suck so bad I’m starting to miss Telus😭😭😭😭😭😭😭
-
Del (@FullScopeWelds) reported@chooseyourwow I should have sold my shares but decided not to be emotional. It was a mistake, Telus has terrible infrastructure outside of their fibre business. They're replacing it because they HAVE to. They're also fools though. They could have pulled a line and retained clients.
-
K. McGuire (@Joker_Fish) reported@MatchsticksCGY Last year Rogers forced the Flames into the middle of a legal battle against Telus and then they pull this ****. I hope the lawyers are sending the most professional sounding **** yous they have ever written.
-
Del (@FullScopeWelds) reported@chooseyourwow Telus has terrible service. I've been with them my whole life, I'm down on their stock too. I had that moment last summer. Their copper to my building doesn't support suitable Internet speeds. The TV freezes, the websites sputter. Customer service is a nightmare.
-
Ryan Bushell (@NewhavenPM) reported@tsxman @zethuscap Time will tell… good luck with Mamdani on GO.UN… you always want to be buying what PE is selling… Telus is 2.5% of the portfolio I’ll stick with Dodig and a massive fibre optic network at $14