Telus Outage Report in Burnaby, British Columbia
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The latest reports from users having issues in Burnaby come from postal codes V5C, V5H, V5B and V3N.
Telus offers phone, internet and television services, as well as mobile phone and mobile internet service through Telus Mobility. Telus internet service uses DSL technology. Telus TV relies on satellite or internet television (IPTV). Telus' mobile phone network supports CMS, HSPA and LTE.
Full Outage Map
E-mailProblems in the last 24 hours in Burnaby, British Columbia
The chart below shows the number of Telus reports we have received in the last 24 hours from users in Burnaby and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Telus. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Telus users through our website.
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Internet (49%)
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Phone (26%)
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Wi-fi (10%)
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TV (6%)
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E-mail (4%)
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Total Blackout (4%)
Live Outage Map Near Burnaby, British Columbia
The most recent Telus outage reports came from the following cities: Vancouver, Burnaby, Surrey, Coquitlam, Port Coquitlam, Coquitlam, North Vancouver, New Westminster, Richmond and Delta.
| City | Problem Type | Report Time |
|---|---|---|
 Vancouver |
Internet | |
| Vancouver |
Internet | |
| Vancouver |
Phone | |
| Burnaby |
Internet | |
| Vancouver |
Internet | |
| Vancouver |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Telus Issues Reports Near Burnaby, British Columbia
Latest outage, problems and issue reports in Burnaby and nearby locations:
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Kenneth A Lush
(@Kennethalush) reported
from
Surrey, British Columbia
@telus sent me my cable bill on Christmas morning. **** you Telus!
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Bradley Smith
(@bradley) reported
from
Kensington-Cedar Cottage, British Columbia
@hellofisher I’ve had really good experience with the speeds and reliability of TELUS in my building (which is newer). Customer support is mediocre but has helped when I’ve needed them.
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Mike Chadwick
(@runnerofthewild) reported
from
Westmount, British Columbia
@TELUSBusiness hoping you can help, I have two cell phones and internet through Telus business and I've just had my cell bill and been charged $120 in roaming which is ridiculous for sending a couple of texts. Considering taking my business elsewhere
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Scott Stevens
(@scuttlebuttdad) reported
from
Delta, British Columbia
@telusmobility Telus is currently bidding on a RFP for my company’s mobile contract for 220 line which I oversee. I’m not impressed by your teams customer service. I would of preferred “Our call centre made a mistake by telling you to come here, but let us ship it for you”.
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Daniel Fox
(@danudey) reported
from
Mount Pleasant, British Columbia
@MJohnso51022309 @Novusnow Two major outages in a month sounds real bad. Two major outages in five years sounds a lot better. If you think TELUS or Shaw are going to be more reliable though, I’m not sure you’ll find that’s the case.
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Amy Lanigan
(@AmyMaree90) reported
from
Vancouver, British Columbia
Wtf is up with my internet @TELUS
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Jeanne
(@Meanchef) reported
from
West End, British Columbia
Good morning @TELUS , my friend is not much of a Twitter user but I really want to use this platform, to get some serious action on his mobile service. Why is it a loyal customer to you get treated like you guys don't care. This is the 3rd time he had to do with his billing.
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Caster Sandra
(@caster_sandra) reported
from
Surrey, British Columbia
@JustinTrudeau @TELUS ok got signal
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Tee
(@Life_is_2_Long) reported
from
Delta, British Columbia
@stuhunter Sounds awful!! Hope it works out! Once, someone walked into Telus & bought 2 new phones + plans on my account Telus store even had them on camera but gave me a really hard time about my dispute. I suspected it was maybe store employee or friend. #frustrating
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Tom Pearce
(@tompearc) reported
from
Vancouver, British Columbia
@TELUSsupport I have been down that telus alogorithm before... With no success. You have the box # and street intersection already.
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Paul McAfee
(@MrPaulMcAfee) reported
from
Vancouver, British Columbia
When you get amazing service from @shaw and @TELUS representatives - you don’t mind the cost so much. Alisha with @telusmobility was on the phone with me for almost 2 hours last night and she stuck with me to updates plans and phones. #ExperienceIsEverything
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Jeanne
(@Meanchef) reported
from
West End, British Columbia
I believe that there is someone in @TELUS @TELUSsupport that can help my inquiry. I don't think it's fair that you cut service on your paying customer and your system cannot process the glitch on your side.
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Adam MacGillivray
(@acemacg) reported
from
Surrey, British Columbia
@SarahCarms @TELUS Mine was glitchy yesterday. Didn’t connect to wifi then wouldn’t recognize the LTE network. I was able to reboot to fix it though.
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Amy Lanigan
(@AmyMaree90) reported
from
Vancouver, British Columbia
@timberFox1123 I'm with Telus and having the same issue. I can't even run a speed test with the Telus app cause the internet capability is apparently non-existent.
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The Real Thanksgiving was Last Month
(@jsney20) reported
from
Burnaby, British Columbia
Telus is bad. Please follow me for more Canadian Telecom info
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Jim Gordon
(@jimgordontv) reported
from
Surrey, British Columbia
@TELUSsupport @TELUS For the 3rd time since your August server breakdown, I am without email service! 3 times in 24 hour hours I have called and can't get answers. This continues to effect my business. Please help!!!!
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Amy Lanigan
(@AmyMaree90) reported
from
Vancouver, British Columbia
Our internet is so slow that the Telus app can't even run a speed test. Thank you @TELUS
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jim stockman
(@StockmanJim) reported
from
Coquitlam, British Columbia
@nconvey Same happened with me for Shaw yesterday. 1019 then call back saying #1. Waited an additional 38 minutes and then apologetic because couldn’t help. Going to see Telus today.
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Chris Withers
(@Chris_Withers) reported
from
Norgate, British Columbia
@TheSpecialist4 @TELUS Pure value: Freedom. Highly dependent on whether the service in your area does or does not lick.
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Haren
(@HarenNt) reported
from
Vancouver, British Columbia
“Customer complaints against Vancouver’s Telus surge 71%” - read this online today, and I must say I do agree 100% !!!! @TELUS
Telus Issues Reports
Latest outage, problems and issue reports in social media:
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Suki
(@blackllama) reported
Sigh, still no call back. I give up. I can't bring myself to wait for 2hrs on the customer support line again. I guess we'll get internet whenever @TELUS decides. I'm tired.
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Debbie W
(@debs_wolf) reported
from
Edmonton, Alberta
@shmitzysays I did with Telus but a restart of my phone seemed to have solved the issue
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Sandra Thomas
(@sthomas10) reported
@YouTravel Our call display isn't working and I'm waiting for Telus to fix it.
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lisa anderson
(@lisalou802) reported
@ScarletBjornson My phone was too. And then my pvr box shut down. All Telus. Everything back up and working now.
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femalironworker
(@femalironworker) reported
@shmitzysays Provider: Telus Location: downtown Edmonton Time: no service at all from 11am to 12pm and then sporadic cuts. It could have started before that but didn’t have my phone with me. 2pm and it’s back on as usual.
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Shelby
(@MamaFedup) reported
@KkfromAB Yes and so is my phone. Bell, Telus and another are having issues
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Werd 'EmUp. 💉💉💉✖️✌️
(@WerdEmUp) reported
from
Calgary, Alberta
@cDenno I was on the bus in Inglewood, as soon as I crossed the river it dropped. I was like damn Telus you got no coverage in the hood?! Then it came and went a few times, no bars, 3g no bars etc.. then 4g and I could tweet again.
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Mike Collins “Mr VapeNation”
(@DJ_Fury_S) reported
@KarinKarebear @TELUSsupport It lasted 2 hours ffs. What…you think they’re gonna reimburse you the 13 cents it probably cost you for that time period? We pay on average $3 - $4 a day for our cell plans. Telus ain’t giving anyone anything. **** happens with technology. Deal with it
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Robert Danail
(@Aiyunne) reported
@TELUSsupport please fix internet outages in rural BC... It's been four days since my telus internet went out.
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Kelly M
(@AlbertanKelly) reported
@shmitzysays Downtown #yeg w/Telus. No issues today, although I was on the 3G v LTE network a couple of times.