Telus Outage Report in Burnaby, British Columbia
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The latest reports from users having issues in Burnaby come from postal codes V5B and V5C.
Telus offers phone, internet and television services, as well as mobile phone and mobile internet service through Telus Mobility. Telus internet service uses DSL technology. Telus TV relies on satellite or internet television (IPTV). Telus' mobile phone network supports CMS, HSPA and LTE.
Full Outage Map
E-mailProblems in the last 24 hours in Burnaby, British Columbia
The chart below shows the number of Telus reports we have received in the last 24 hours from users in Burnaby and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Telus. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Telus users through our website.
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Internet (48%)
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Phone (27%)
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Wi-fi (10%)
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TV (6%)
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E-mail (5%)
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Total Blackout (4%)
Live Outage Map Near Burnaby, British Columbia
The most recent Telus outage reports came from the following cities: North Vancouver, Vancouver, Surrey, Coquitlam, Port Moody, Burnaby, Richmond, Coquitlam, Delta and Port Coquitlam.
| City | Problem Type | Report Time |
|---|---|---|
 North Vancouver |
Internet | |
| Vancouver |
Internet | |
| Vancouver |
Phone | |
| Surrey |
Wi-fi | |
| Surrey |
Internet | |
| Vancouver |
Wi-fi |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Telus Issues Reports Near Burnaby, British Columbia
Latest outage, problems and issue reports in Burnaby and nearby locations:
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Bradley Smith
(@bradley) reported
from
Kensington-Cedar Cottage, British Columbia
@hellofisher I’ve had really good experience with the speeds and reliability of TELUS in my building (which is newer). Customer support is mediocre but has helped when I’ve needed them.
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Haren
(@HarenNt) reported
from
Vancouver, British Columbia
“Customer complaints against Vancouver’s Telus surge 71%” - read this online today, and I must say I do agree 100% !!!! @TELUS
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The Real Thanksgiving was Last Month
(@jsney20) reported
from
Burnaby, British Columbia
Telus is bad. Please follow me for more Canadian Telecom info
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Jeanne
(@Meanchef) reported
from
West End, British Columbia
Good morning @TELUS , my friend is not much of a Twitter user but I really want to use this platform, to get some serious action on his mobile service. Why is it a loyal customer to you get treated like you guys don't care. This is the 3rd time he had to do with his billing.
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Amy Lanigan
(@AmyMaree90) reported
from
Vancouver, British Columbia
Our internet is so slow that the Telus app can't even run a speed test. Thank you @TELUS
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Paul McAfee
(@MrPaulMcAfee) reported
from
Vancouver, British Columbia
When you get amazing service from @shaw and @TELUS representatives - you don’t mind the cost so much. Alisha with @telusmobility was on the phone with me for almost 2 hours last night and she stuck with me to updates plans and phones. #ExperienceIsEverything
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Adam MacGillivray
(@acemacg) reported
from
Surrey, British Columbia
@SarahCarms @TELUS Mine was glitchy yesterday. Didn’t connect to wifi then wouldn’t recognize the LTE network. I was able to reboot to fix it though.
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Chris Withers
(@Chris_Withers) reported
from
Norgate, British Columbia
@TheSpecialist4 @TELUS Pure value: Freedom. Highly dependent on whether the service in your area does or does not lick.
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Tee
(@Life_is_2_Long) reported
from
Delta, British Columbia
@stuhunter Sounds awful!! Hope it works out! Once, someone walked into Telus & bought 2 new phones + plans on my account Telus store even had them on camera but gave me a really hard time about my dispute. I suspected it was maybe store employee or friend. #frustrating
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Amy Lanigan
(@AmyMaree90) reported
from
Vancouver, British Columbia
@timberFox1123 I'm with Telus and having the same issue. I can't even run a speed test with the Telus app cause the internet capability is apparently non-existent.
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Kenneth A Lush
(@Kennethalush) reported
from
Surrey, British Columbia
@telus sent me my cable bill on Christmas morning. **** you Telus!
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Jim Gordon
(@jimgordontv) reported
from
Surrey, British Columbia
@TELUSsupport @TELUS For the 3rd time since your August server breakdown, I am without email service! 3 times in 24 hour hours I have called and can't get answers. This continues to effect my business. Please help!!!!
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Scott Stevens
(@scuttlebuttdad) reported
from
Delta, British Columbia
@telusmobility Telus is currently bidding on a RFP for my company’s mobile contract for 220 line which I oversee. I’m not impressed by your teams customer service. I would of preferred “Our call centre made a mistake by telling you to come here, but let us ship it for you”.
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Daniel Fox
(@danudey) reported
from
Mount Pleasant, British Columbia
@MJohnso51022309 @Novusnow Two major outages in a month sounds real bad. Two major outages in five years sounds a lot better. If you think TELUS or Shaw are going to be more reliable though, I’m not sure you’ll find that’s the case.
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Mike Chadwick
(@runnerofthewild) reported
from
Westmount, British Columbia
@TELUSBusiness hoping you can help, I have two cell phones and internet through Telus business and I've just had my cell bill and been charged $120 in roaming which is ridiculous for sending a couple of texts. Considering taking my business elsewhere
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jim stockman
(@StockmanJim) reported
from
Coquitlam, British Columbia
@nconvey Same happened with me for Shaw yesterday. 1019 then call back saying #1. Waited an additional 38 minutes and then apologetic because couldn’t help. Going to see Telus today.
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Tom Pearce
(@tompearc) reported
from
Vancouver, British Columbia
@TELUSsupport I have been down that telus alogorithm before... With no success. You have the box # and street intersection already.
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Jeanne
(@Meanchef) reported
from
West End, British Columbia
I believe that there is someone in @TELUS @TELUSsupport that can help my inquiry. I don't think it's fair that you cut service on your paying customer and your system cannot process the glitch on your side.
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Caster Sandra
(@caster_sandra) reported
from
Surrey, British Columbia
@JustinTrudeau @TELUS ok got signal
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Samuel Armstrong
(@RedSealSam) reported
from
North Vancouver, British Columbia
@CraveCanada hello, my crave apps on smart tv and iPad are not letting me access any shows, and it says to contact service provider and that I’m not subscribed. I am subscribed and was literally watching a show yesterday. It also still working on my Telus on demand.
Telus Issues Reports
Latest outage, problems and issue reports in social media:
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chefbahm
(@chefbahm) reported
**** Mobile and Internet Services Period. Highway robbery. @Bell @TELUS @Rogers you guys have ALL of the business. Do better. If you're not going to work on the robbing people part. AT LEAST start communicating changes better. My communications prof would have failed all of you.
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James Moller - BA, LGA, CPHR
(@JamesMoller1) reported
@TELUSsupport instructed us to disconnect the wrong cable Sunday, and now with no services I struggle to work from home to figure out how to process payroll for 4 companies. @TELUS says not to worry that someone will be here on Tuesday and if it is our issues we pay $150. Crappy!
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Devo
(@devo2gtalon) reported
@JackieBee_16 @TELUSsupport I've had nothing but issues with Telus for 3 years. I kept telling them to replace the pvr box, they keep making me jump through hoops, unplug this and that. Records shows for 3 seconds, some play until I fast forward and then shuts off. Replaced box and now everything works.
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jeanm
(@JeanmJeanmackay) reported
@TELUSsupport The latest from you folks……. Got an email reminding me about an install that I was not never made aware of? WTH is happening with Telus? Even spoke to a manager most recently and never ever committed to an appointment time nor was an appointment discussed? Beyond frustrated.
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G Kosowan
(@GKosowan) reported
@ClydeDoSomethin @TELUSsupport Should read "...hire more CANADIAN based service agents actually employed by Telus." "Agents" are contracted out from another part of the 🌏 by a 3rd party co. They don't care if the problem is corrected properly, they just want 2 conclude the call. @VirginPlusCare #VirginPlus
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🇺🇦Ave 🇺🇲🇵🇹 ⚡⚡⚡
(@Avefenix8181) reported
@JTSweetnam @TELUS Should say what company is to don't use their service
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KGY🇺🇦
(@KGYEG) reported
@JackieBee_16 @TELUSsupport Telus sucks. They really do.
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Peter Louwe
(@peterlouwe) reported
@JessLStanley Not good but at least you can book a physical exam. We have to wait until there's an emergency. BC's health care system is broken. No wonder Telus is taking over.
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Calgary West
(@Calgary_West) reported
horror as he started to attack our health care and education systems. The folly of “Ralph Bucks” rubbed me the wrong way as I knew vital areas where the money could be better spent. I marched with the Friends of Medicare down to the Telus Convention Centre on the night of the /3
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Shane
(@BShane555) reported
@cafreeland let’s look at shifting provincial jurisdiction to more shared federal jurisdiction. While certain Premiers shout and pout about jurisdiction corporations like Telus health are powering in on our system. Shut down the CMPA for no fault.