Telus

Telus Outage Report in Burnaby, British Columbia

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The latest reports from users having issues in Burnaby come from postal codes V5J, V5A, V3N and V5H.

Telus offers phone, internet and television services, as well as mobile phone and mobile internet service through Telus Mobility. Telus internet service uses DSL technology. Telus TV relies on satellite or internet television (IPTV). Telus' mobile phone network supports CMS, HSPA and LTE.

Problems in the last 24 hours in Burnaby, British Columbia

The chart below shows the number of Telus reports we have received in the last 24 hours from users in Burnaby and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Telus Outage Chart in Burnaby, British Columbia 11/20/2025 11:05

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Most Reported Problems

The following are the most recent problems reported by Telus users through our website.

  1. Internet (58%)

    Internet (58%)

  2. Phone (18%)

    Phone (18%)

  3. Wi-fi (10%)

    Wi-fi (10%)

  4. TV (7%)

    TV (7%)

  5. Total Blackout (4%)

    Total Blackout (4%)

  6. E-mail (3%)

    E-mail (3%)

Live Outage Map Near Burnaby, British Columbia

The most recent Telus outage reports came from the following cities: Burnaby, Vancouver, Port Coquitlam, Surrey, Coquitlam, New Westminster, Richmond, North Vancouver, Coquitlam and Pitt Meadows.

Loading map, please wait...
City Problem Type Report Time
CanadaBurnaby Internet
CanadaVancouver Internet
CanadaPort Coquitlam Total Blackout
CanadaSurrey Internet
CanadaVancouver Phone
CanadaVancouver TV

Community Discussion

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Telus Issues Reports Near Burnaby, British Columbia

Latest outage, problems and issue reports in Burnaby and nearby locations:

  • DanMachholz Dan Machholz (@DanMachholz) reported from Surrey, British Columbia

    @ngreenizan It’s as bad as watching a World Junior game on zoom and everyone has TELUS and one jerk has Shaw…

  • MsYouDoYou BdblE (@MsYouDoYou) reported from Burnaby, British Columbia

    @dustbobgod So far so good. We had to leave Telus, because it became unusable, and it’s been a delight ever since. With the exception of last week when the internet was out for most of a day but, hydro caused that problem. I was hesitant but happy to have switched. My wifi works now.

  • pcryan5 Peter Ryan 🇨🇦🇺🇦 (@pcryan5) reported from Vancouver, British Columbia

    @AmyBeeman @TELUS @TELUSsupport I start by asking - “how do I transfer my phone/cable/whatever service to another vendor?” Watch the costs drop from there…

  • vicwozniak Vic Wozniak (@vicwozniak) reported from Surrey, British Columbia

    @TELUSsupport Telus internet service has been flaky for several weeks now. Wifi connections dropping frequently where signal is “strong”. Surrey 185 street

  • camcavers Cam Cavers (@camcavers) reported from Vancouver, British Columbia

    @Atomos @Cinecraig Or Edmonton. I knew a guy there who was a network engineer at Telus and wore shorts on casual Friday EVERY week of the year, because his new boss once said “at least this shorts nonsense will end in winter” in earshot of the guy.

  • K_Somaratne kamil is still working on his summer *** (@K_Somaratne) reported from West End, British Columbia

    @sammymarie Also looking to switch! I was with Telus and my bill went from $65 to $145 after the two yr contract ended. I called them and maanged to get it down to $108 but going to call again and see if I can get it down lower

  • jenxrobbins Jen Robbins (@jenxrobbins) reported from Surrey, British Columbia

    @TELUSsupport @cycnet I got a notification saying the Telus network is temporarily not available

  • lucasmastelaro Lucas Mastelaro (@lucasmastelaro) reported from Vancouver, British Columbia

    Can you imagine booking an appointment with a customer for an essential service and not showing up? And not calling to reschedule? That’s what @TELUS @TELUSsupport did with me today. #badcustomerservice

  • PaulDoroshenko Prairie Paul (@PaulDoroshenko) reported from Vancouver, British Columbia

    I’m trying to contact @Telus business. Their website has no contact number. Took me 10 minutes and I found it on another site. I will do everything possible not to deal with @telus or Shaw. Imagine if you had a service interruption? Can’t call them? Ridiculous.

  • MsYouDoYou BdblE (@MsYouDoYou) reported from Burnaby, British Columbia

    @moodyangela @dustbobgod And they will allow you to hire out for help with your cables, instead of saying they won’t touch the cables and don’t know any one they could recommend that does. We are just supposed to be able to sort it all magically with Telus

  • Brad604 Brad Atchison (@Brad604) reported from New Westminster, British Columbia

    Anyone else having Koodo/Telus issues right now?

  • camcavers Cam Cavers (@camcavers) reported from Vancouver, British Columbia

    @YVRHousing We’re going back one day/week next month (I’m contracting at TELUS) and it’ll go up to 2-3 days eventually but that’s a huge change. I turned down a job with this same team in 2019 because they wanted people in the office 5 days/week then.

  • SamMurchison69 🇨🇦🇯🇵The Sam Murchison show🇺🇸🇨🇦 (@SamMurchison69) reported from Richmond, British Columbia

    @CIPSRT_ICRTSP Ask #Telus #bell #shaw if they would provide internet service to people who have no money for internet service at 8080 Anderson Rd Richmond BC. This is a necessity of life for some of the most vulnerable livi in extreme poverty. Please Bad Sam

  • MsYouDoYou BdblE (@MsYouDoYou) reported from Burnaby, British Columbia

    Every week @TELUS calls my phone and asks for my husband and every week I tell them to call his number and every week they apologize and say ok and every week they forget and every week I hang up on them because every week I still don’t want their crappy internet service.

  • PaulDoroshenko Prairie Paul (@PaulDoroshenko) reported from Vancouver, British Columbia

    @FeralChristineB @TELUS Problem is @Telus is a scam. They are not transparent at all.

  • EastvanTrev Trevor (@EastvanTrev) reported from Burnaby, British Columbia

    Scam calls are getting out of hand. Over the past couple of days, I've had 5 calls for missing packages from DHL, CRA is sending someone to arrest me three times over and as of 5 minutes ago, my fourth covid emergency and I need to call back ASAP... Hey @TELUS and @Rogers , I bet

  • RitchWorld RitchWorld (@RitchWorld) reported from New Westminster, British Columbia

    Had a good talk with .@Shawhelp this weekend. After 20+ years of service, they played the greed game and didn’t want to talk. Called @TELUS and so happy to talk and worked a fabulous deal. father in law is happy as he will be saving $600/ year on home internet, cable and phone.

  • PaulDoroshenko Prairie Paul (@PaulDoroshenko) reported from Vancouver, British Columbia

    @TedNesNA @TELUS @TELUSBusiness I overpaid on my dad’s account after he died. They’ve never refunded it.

  • brandonweese89 Brandon Weese (@brandonweese89) reported from North Vancouver, British Columbia

    @TELUS suddenly no service for over 5 minutes. What’s the issue????

  • EComm911_info E-Comm 9-1-1 (@EComm911_info) reported from Burnaby, British Columbia

    UPDATE: @TELUS / @Koodo advising that this outage impacting their cellphone customers in #BC is now resolved and callers are getting through to 9-1-1. With service restored, anyone experiencing an emergency situation should call 9-1-1 right away to get the help they need. #911BC

Telus Issues Reports

Latest outage, problems and issue reports in social media:

  • steelvet101 Common Sense (@steelvet101) reported

    @AlexpiersonAMP If Trudeau makes taxpayers pay for Bell & Telus equipment replacement he better get ready to pay trillions of dollars to coal and Oil & Gas that he wants to shut down.

  • AmandaM4y AmandaM4y (@AmandaM4y) reported

    @MobileSyrup Is this another fake altruistic gesture, much like their “support for small business” scam that was really a trick to force them to sign up with Square? #telcom #telus

  • rgyatso Robert rGyatso (@rgyatso) reported

    @RyanSarai1 Our landline through Telus would last 4-5 days on the copper-connected battery-stations if the region lost power. About 6 months ago we were forced to move our “landline” to their fibre-optic network, so the functioning time on the Cable network batteries is only about 36 hours.

  • bpjmca Brian McAlpine (@bpjmca) reported

    @TELUS @Apple I’ll remember that screaming penguin when it’s time to get a new phone. And it won’t help either of you #BUFvsNO #Bills

  • GordonBurton The Real Gordon Burton (@GordonBurton) reported

    @Martyupnorth_ "Telus" called me yesterday claiming I would be getting 40% off my landline/mobile/tv/internet bill for the next TWO years (because I was a loyal customer) AND that I would be receiving TWO of the latest iPhones. All I had to do was pay an $80 shipping fee upfront! @TELUS

  • MrTwiz1 Mr Twiz (@MrTwiz1) reported

    @Hannah_Bananaz Bell and Telus can head to Nantucket and **** it. They knew the risks. Why should tax payer bail them out

  • L_Geekhome Loraine Fraser🇨🇦🇬🇧🇮🇪🇫🇷 🇦🇺 (@L_Geekhome) reported

    @BlackBerry Just got a text from Telus Mobility advising as of Jan 4/22 my "device will no longer be functional and will not support voice, data, SMS and/or 911 services on any carrier network". Does #Blackberry have a workaround that the Telecomm's are not telling us about?

  • Prittlewellfarm Mandy Wrigglesworth (@Prittlewellfarm) reported

    Rant time! Massive Telus charge even with easy roam. Seeking explanation. Over 1 hour phone wait……no online ‘live’ help. Don’t even get cell signal at home. Very frustrated! Need a new cell phone provider. Telus, I’m done!!!

  • tunkfunk tunkfunk (@tunkfunk) reported

    @TELUS Telus charged me for a 2nd number on a contract, which I called and tried to cancel. They kept saying they wouldn’t do it…”BUT they could cancel my current line at no cost (which is a business phone number). This was a 2 year contract @ 80/month. Essentially Telus cost me $1920.

  • GaiaMan8 whiskey jack (@GaiaMan8) reported

    @CTVCalgary Nope. Cancelled Telus home and internet for their Scamdro call a foreign doctor app, now to cancel cell and will fly with other airlines that don’t think Orwell was a training manual.