Telus Outage Report in Burnaby, British Columbia
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The latest reports from users having issues in Burnaby come from postal codes V5C, V5A, V5J, V3N and V5B.
Telus offers phone, internet and television services, as well as mobile phone and mobile internet service through Telus Mobility. Telus internet service uses DSL technology. Telus TV relies on satellite or internet television (IPTV). Telus' mobile phone network supports CMS, HSPA and LTE.
Full Outage Map
E-mailProblems in the last 24 hours in Burnaby, British Columbia
The chart below shows the number of Telus reports we have received in the last 24 hours from users in Burnaby and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Telus. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Telus users through our website.
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Internet (51%)
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Phone (26%)
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Wi-fi (9%)
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TV (7%)
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Total Blackout (4%)
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E-mail (3%)
Live Outage Map Near Burnaby, British Columbia
The most recent Telus outage reports came from the following cities: Vancouver, Coquitlam, Surrey, North Vancouver, Delta, Richmond, Coquitlam, Burnaby, Port Coquitlam, New Westminster and Pitt Meadows.
| City | Problem Type | Report Time |
|---|---|---|
 Vancouver |
Internet | |
| Vancouver |
Internet | |
| Vancouver |
Phone | |
| Vancouver |
Phone | |
| Coquitlam |
Internet | |
| Coquitlam |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Telus Issues Reports Near Burnaby, British Columbia
Latest outage, problems and issue reports in Burnaby and nearby locations:
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Moke
(@mykeymause) reported
from
North Vancouver, British Columbia
Honestly, Telus sending me an email saying “you’re on the best network in town - way better than @ShawInfo/@FreedomMobile’s” makes me want to switch from Telus... attack ads, wtf?
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Ciara Hempseed
(@CiaraHempseed) reported
from
Vancouver, British Columbia
I actually had to use that Telus Babylon app to get some perscriptions for this migraine Send help
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amu
(@Amu3188) reported
from
Surrey, British Columbia
@TELUSsupport Hey there, I am recently switched to TELUS and have some questions can anyone please help me?
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AHF AllHardwoodfloor
(@moersch) reported
from
Vancouver, British Columbia
@runsfrombear @TELUS I never cared for tell us the have never been concerned with internet security or mobile security
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📷 𝙸𝚊𝚗 𝙰𝚕𝚎𝚡𝚊𝚗𝚍𝚎𝚛 𝙼𝚊𝚛𝚝𝚒𝚗 🎸
(@IanAMartin) reported
from
Mount Pleasant, British Columbia
@Catelli2Oh Or a Telus customer, who is the big telco out here. I don’t seem to be affected, however, so we must not be reliant on Bell this far west. Plus, there’s a massive pipeline down the west coast of North America anyway.
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Audrey Lobato
(@AudreyLobato) reported
from
Surrey, British Columbia
@TELUSsupport So it’s been 2 weeks since I DM’ed contact info with no response. And my @TELUS PikTV and *BOOSTED WIFI are still crap.
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CC
(@golfercruz) reported
from
Richmond, British Columbia
@imAnewbie @RogersHelps Rogers Internet is horrible. Great prices and deals but the service falls flat compared to Bell or Telus.
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Steven 🇨🇦 ✡️
(@spawnsteryvr) reported
from
Vancouver, British Columbia
Your service has gone downhill in a big way @TELUSsupport @TELUS. These wait times are horrendous.
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BdblE
(@MsYouDoYou) reported
from
Burnaby, British Columbia
@MammaBearAli @TELUSsupport What a ******* lie. They lied to me. I’ve been with Telus for like 21 years and all our service is with them and I need out but they know the alternates are also trash.
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amu
(@Amu3188) reported
from
Surrey, British Columbia
@TELUSsupport I recently switched to Telus and having some issues with my account. Could you guys, please help?
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BdblE
(@MsYouDoYou) reported
from
Burnaby, British Columbia
@BeerGeekSmit @TELUS For sure. I just didn’t think about that and was not told that step. My bad I guess but seems an easy thing to mention when I explicitly say “so it just works as a phone - no data capabilities, right?”
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BdblE
(@MsYouDoYou) reported
from
Burnaby, British Columbia
@2muchcoffee4me @BretInVancouver @TELUS Yep. And it’s just poor client care. Because I’ve had issues since we got it. And I’ve tried but half the people I talk to don’t understand what I am saying. I don’t need to be told how wifi works. I need troubleshooting beyond google. They are so busy assuming I am confused.
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#IndianStatus531
(@BlueCedarAngel) reported
from
Burnaby, British Columbia
@RogersHelps After being with Rogers, about 30 years, since Rogers landed on uunceded Coast Salish Territory, I'm Switching to @TELUS ASAP.. When you treat me badly, sorry and aid works. When you profile my kid and treat us like criminals, you can go to hell with your loved one's 😚
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Audrey Lobato
(@AudreyLobato) reported
from
Surrey, British Columbia
@TELUS @TELUSsupport after a 14 hr work day, all my husband wants to do is watch a playoff hockey game. Your PikTV is garbage and there is absolutely no customer support available.
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Soren Jensen
(@smjnews) reported
from
Anmore, British Columbia
@TELUS please stop with the customer service calls! I've been getting at least one call every day for the past few weeks. I'm happy with my mobile service! Please stop calling!
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Jo Dworschak
(@StoryStory_Jo) reported
from
Vancouver, British Columbia
@Mutineer8961 @TELUS Definitely Telus! Not bad diy
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Sadia Pannun
(@sadia_74) reported
from
Surrey, British Columbia
@Telus horrendous customer service. parent with dementia and you make things such a nightmare when calling for help #disgusting #garbage #pathetic
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BdblE
(@MsYouDoYou) reported
from
Burnaby, British Columbia
I just wanted a phone. A simple ******* phone that could be used to make calls. In 3 days we’ve racked up an extra $20 because she took her phone outside I guess. WHAT ******** TELUS. That’s not what the woman sold me.
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Sadia Pannun
(@sadia_74) reported
from
Surrey, British Columbia
anyone else feel as though Telus customer Service has gone completely in the toilet!!!! @TELUS
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BdblE
(@MsYouDoYou) reported
from
Burnaby, British Columbia
@AureliaCotta @TELUSsupport Lol. I can’t see any messages from Telus support apparently.
Telus Issues Reports
Latest outage, problems and issue reports in social media:
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LeveePeet
(@LeveePeet) reported
@comradeflint Did anyone actually win the first million? I’ve been waiting for a call but my cell service (Telus) is garbage… so maybe I missed it
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PeonCrotchski
(@crotchski) reported
@Shawhelp repeat signal cutoff on internet and television for past week and a half. tv had become unwatchable, internet disconnects at various times at least once an hour, sometimes more. lower mainland area. is this going to get fixed, or should we just go to telus?
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gerrymtl 🇺🇸 🏴☠️
(@Gerryyul) reported
Terrible customer experience (scam!) with @Fidomobile ! Is @TELUS or @Videotron looking for a new customer?
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John Molloy
(@johnmolloy86) reported
@Bell_Aliant oh by the way I’m sending these tweets using my Telus cell phone and Telus data because your janky service has left me here with no other options. I can not stress how disappointed I am.
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Klaas Hoekstra
(@klaas_hoekstra) reported
@TELUS @TELUSsupport received a call from Telus 866 # with a great cell plan. 20 min later there are charges on my m/c in Pakistan. I’d like some help and got some questions regarding how quickly that fraud happened…
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JF Bérubé
(@free2choose80) reported
@RJG989 @Mark_Goldberg @TELUS As for best infrastructure and poor quality of service in Europe it would be cool to have some evidence. I seriously doubt that Internet sucks that much in places like the UK, Germany or the Netherlands.
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Z
(@ZavyCroft) reported
That Telus apply privacy commercial needs to be taken down immediately
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🇨🇦 Barb aka Kelownagurl 😷🌱
(@kelownagurl) reported
Scrolling thru 1000+ channels and no TDF live. Wtf we have every sports channel on Telus.
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Jo Watier
(@kowalat) reported
@WinstonDeGres @TELUS Since 2000 I’ve been sending email to all three levels of government on this. Not impressed that we should get something better by 2022. Would love one of these people to try doing their job with my lousy service, they’d get something done real quick!
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S D
(@twiterchitchat) reported
@TELUS if I can find a worst word than robbery…it is disgusting that Telus would charge same rate for $130 residential (1000mbs internet )(monitor/cameras)(phone) , and $130 business(100mbs internet)(monitor,NO cameras)(basic phone) what a joke it’s a ripoff