Telus

Telus Outage in Burnaby, British Columbia

No problems detected at Telus

If you are having issues, please submit a report below.

The latest reports from users having issues in Burnaby come from postal codes V5H, V5C, V3N, V5A, V5J and V5G.

Telus offers phone, internet and television services, as well as mobile phone and mobile internet service through Telus Mobility. Telus internet service uses DSL technology. Telus TV relies on satellite or internet television (IPTV). Telus' mobile phone network supports CMS, HSPA and LTE.

Telus problems in the last 24 hours in Burnaby, British Columbia

The following chart shows the number of reports that we have received about Telus over the past 24 hours from users in Burnaby and near by areas. An outage is determined when the number of reports are higher than the baseline, represented by the red line.

Telus Outage Chart in Burnaby, British Columbia 01/23/2022 16:35

At the moment, we haven't detected any problems at Telus. Are you experiencing issues or an outage? Leave a message in the comments section!

Most Reported Problems:

  • Internet 50.48% Internet
  • Phone 20.59% Phone
  • Wi-fi 11.86% Wi-fi
  • TV 8.25% TV
  • E-mail 4.88% E-mail
  • Total Blackout 3.95% Total Blackout

Telus Outage Map Near Burnaby, British Columbia

The most recent outage reports and issues originated from Vancouver, Port Coquitlam, Burnaby, Surrey, Coquitlam, North Vancouver, Port Moody, Coquitlam, Pitt Meadows, Richmond, Delta, New Westminster and New Westminster.

CanadaVancouver Internet
CanadaPort Coquitlam Wi-fi
CanadaVancouver TV
CanadaBurnaby TV
CanadaVancouver Wi-fi
CanadaBurnaby Wi-fi

Telus in Burnaby, British Columbia Comments

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Telus Issues Reports Near Burnaby, British Columbia

Latest outage, problems and issue reports in Burnaby and nearby locations:
  • EastvanTrev Trevor (@EastvanTrev) reported from Burnaby, British Columbia

    Scam calls are getting out of hand. Over the past couple of days, I've had 5 calls for missing packages from DHL, CRA is sending someone to arrest me three times over and as of 5 minutes ago, my fourth covid emergency and I need to call back ASAP... Hey @TELUS and @Rogers , I bet

  • DanMachholz Dan Machholz (@DanMachholz) reported from Surrey, British Columbia

    @ngreenizan It’s as bad as watching a World Junior game on zoom and everyone has TELUS and one jerk has Shaw…

  • camcavers Cam Cavers (@camcavers) reported from Vancouver, British Columbia

    @Atomos @Cinecraig Or Edmonton. I knew a guy there who was a network engineer at Telus and wore shorts on casual Friday EVERY week of the year, because his new boss once said “at least this shorts nonsense will end in winter” in earshot of the guy.

  • MsYouDoYou BdblE (@MsYouDoYou) reported from Burnaby, British Columbia

    Every week @TELUS calls my phone and asks for my husband and every week I tell them to call his number and every week they apologize and say ok and every week they forget and every week I hang up on them because every week I still don’t want their crappy internet service.

  • RitchWorld RitchWorld (@RitchWorld) reported from New Westminster, British Columbia

    Had a good talk with .@Shawhelp this weekend. After 20+ years of service, they played the greed game and didn’t want to talk. Called @TELUS and so happy to talk and worked a fabulous deal. father in law is happy as he will be saving $600/ year on home internet, cable and phone.

  • kiemag GrandpaNippy (@kiemag) reported from Westmount, British Columbia

    @vancitysportswx It is a good route but not capable of handling the inevitable increase in volume, cell coverage is terrible #telus #rogers need to come up with an immediate upgrade plan

  • jimgordontv Jim Gordon (@jimgordontv) reported from Vancouver, British Columbia

    Hey @TELUS about to make my 3rd call in 3 weeks to @TELUSsupport about Optik/PVR problems! #telus

  • olumuyiwaayo Olumuyiwa Igbalajobi, Ph.D (@olumuyiwaayo) reported from West End, British Columbia

    Hi @TELUS, we do not have access to internet in the last couple of hours. Kindly fix this! Location- UBC, Vancouver!

  • trackwanderer mama bear (@trackwanderer) reported from Vancouver, British Columbia

    So glad we got DAZN for the singular reason that Telus has too many ridiculous problems.

  • PeterMeiszner Peter Meiszner (@PeterMeiszner) reported from Vancouver, British Columbia

    Is @Novusnow down AGAIN for anyone else in Yaletown? Super frustrating- second time in a month. Going to have to seriously consider switching to @TELUS or @Shawhelp - major problem when you’re working from home.

  • MsYouDoYou BdblE (@MsYouDoYou) reported from Burnaby, British Columbia

    Every 3-days @telus calls me to ask for my husband and every 3-days I tell them to stop and also that we cancelled our home internet service when they refused to make it work at all so it’s a waste of sales time. Every time they say they made a note. Then are annoyed. Repeat.

  • LuvKimber Kim (@LuvKimber) reported from Surrey, British Columbia

    So after another 58 minutes on the phone with @TELUS and 47 of that on hold…I get another technician sent to my House…but I have to wait another 4 days and no Manager from @TELUSsupport even bothered to pick up…is it just me?? Or does this happen to every long term customer???

  • ericapomme Erica Young (@ericapomme) reported from Surrey, British Columbia

    @TylerAnakotta @AlexTheGreatish @nicklmg You should be able to get Telus gigabit fibre, although we’re in kind of the same boat as Nick even with Telus—cuts out a few nights a month, but not with any reliability we can trace potential causes. Overall still good service for the price.

  • PingRD Ross Derewianko (@PingRD) reported from Vancouver, British Columbia

    So @TELUS is doing a #purefiber upgrade in my building, they managed to knock @Novusnow down in half the building. When asked the techs stated "Novus must have a down fiber". I investigated and it turned out to be a loose ethernet cable...

  • dharnid Dharni D (@dharnid) reported from Surrey, British Columbia

    @TELUS your internet plan offers are more expensive on your website than on the phone (customer service) . Why did you even spend money on a website? Could’ve saved than money and passed it on to the customers :)

  • dianesbaker1 Diane S. Baker (@dianesbaker1) reported from Vancouver, British Columbia

    @Zpdoodaa Beginning of this thread, “I formed an off shore company….”. Why? As an American I assumed you work in the US. Off shore entities are created for tax avoidance purposes. TELUS is a network provider in western Canada. Have an off shore LLC used to allow a Chinese partner. Booted.

  • camcavers Cam Cavers (@camcavers) reported from Vancouver, British Columbia

    @wanless64 @gregeh I get discounts as a Telus contractor but honestly my ISP is cheaper and faster. 500mbps up/down for $65/month…

  • cleanrag ****&Span1745 (@cleanrag) reported from Vancouver, British Columbia

    @TELUSsupport 82 year old mom has relied on ADT for 20 years, Telus has left her vulnerable. 3 times this week I've called, 45 minutes of listening to telus ad after telus ad. Her landline & personal protection device is also with Telus 🙄 50 yr+ customer. We're looking for a new provider 👍

  • jamneria Jana Angela Neria (@jamneria) reported from Vancouver, British Columbia

    @FidoSolutions We're okay thanks, we've gone to @TELUS after that horrible experience with you guys.

  • Gusslin Gustavo Lin | 林偉綸 (@Gusslin) reported from Vancouver, British Columbia

    Still having issues with @TELUS wireless

Telus Issues Reports

Latest outage, problems and issue reports in social media:
  • Targytarg88 max (@Targytarg88) reported

    @TELUSsupport I can't stress enough how much BS I've had to deal with when it comes to @TELUS services. After rectifying my mobility issue (painfully), I'm now dealing with a home services bill where I was dbl charged, then spent 2.5 hours on the phone ironing it out (painfully)

  • ljfrey27 Linda Frey (@ljfrey27) reported

    @ahs is this how we treat our seniors waiting in hospital for a transfer to LTC? No shower since Jan. 6th (17 days) and a 100% increase in @TELUS TV rental from $30 a week to $60 or $180 per month,with no credit if they get moved tomorrow. @jkenney

  • Scouse1947 Steve The Liverpudlian (@Scouse1947) reported

    @kimpagegluckie Public Mobile uses the Telus Network.

  • FANTASTICSHOW35 Isaiah Fransen (@FANTASTICSHOW35) reported

    Yesterday We Had A Very interesting Situation My PS4 I Got Refurbished From GameStop Would Not Connect To My Dads Network But That's Not All It Also Ended Up Taking Out All 5 Of Are Telus Tv Boxes We Contact Telus And They Could Not Fix It from Thier End So We Have to Get A Tech

  • FANTASTICSHOW35 Isaiah Fransen (@FANTASTICSHOW35) reported

    Yesterday We Had A Very interesting Situation My PS4 I Got Refurbished From GameSpot Would Not Connect To My Dads Network But That's Not All It Also Ended Up Taking Out All 5 Of Are Telus Tv Boxes We Contact Telus And They Could Not Fix It from Thier End So We Have to Get A Tech

  • Mattie291 Katharina (@Mattie291) reported

    @JohnRush32 There’s been a whole conv in my neighbourhood that people knocking on doors representing #Telus. Sounds suspicious (asking questions re alarm systems, who lives there etc). If they are repping Telus, (I doubt it?) they’re doing terrible job. Also poor taste to do in pandemic.

  • Werdnah Andrew d. (@Werdnah) reported

    Can this be for real ? #iOS has had PiP capabilities since iOS 14 yet provider apps such as @TELUS #OptikTV & @CTVNews #CTV apps, just to name a few, don’t yet support this feature ? Get with the program.

  • Fighting_for_AB People over profits! (@Fighting_for_AB) reported

    @TELUS @NHLFlames Screw Telus! You're helping the @UCPCaucus destroy this province! Screw the flames! You're trying to grift the tax payers of the city for half your arena, when its a total boondoggle from the start. Flames charities were found to have some of the worst administrative overhead.

  • emilyjaneriddle Emily Riddle 😷 (@emilyjaneriddle) reported

    @jagbsn they imitate numbers for me which is the worst. i get fake city of edmonton calls on my work phone and fake ones from the telus 1800 on my personal phone. hope it slows down for me soon too.

  • TrainItRight Alicia Bell IFBB Pro (@TrainItRight) reported

    Let’s see… @TELUS customer since 2001 - I pay 200$ plus monthly for my bill… I can’t get early renewal for my phone without paying out of the ***..I can’t change my plan without there being a $15 fee…wtf am I actually paying for? Crap that’s what. @TELUSsupport