Telus outages and service status in Burnaby, British Columbia

Problems in the last 24 hours in Burnaby, British Columbia

The chart below shows the number of Telus reports we have received in the last 24 hours from users in Burnaby, British Columbia and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Live Outage Map Near Burnaby, British Columbia

The most recent Telus outage reports came from the following cities: Port Moody, Burnaby, Richmond, Vancouver, Anmore, and North Vancouver.

City	Problem Type	Report Time
Port Moody	Internet	7 hours ago
Burnaby	Internet	1 day ago
Richmond	TV	1 day ago
Vancouver	Internet	2 days ago
Vancouver	Total Blackout	4 days ago
Vancouver	Phone	7 days ago

Nearby cities with recent reports

Community Discussion

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Telus Issues Reports Near Burnaby, British Columbia

Latest outage, problems and issue reports in Burnaby and nearby locations:

• 
  John Reid (@johnb45_reid) reported 6 minutes ago from Coquitlam, British Columbia

  Telus support. I have tried but since you control my phone you can make it look like I am not replying. I already know that you control most of what I see and do. When I look at a site and can go get a coffee before it opens makes me very suspicious about your intentions.

• 
  Quinn Mell-Cobb (@QuinnMellCobb) reported 6 minutes ago from Vancouver, British Columbia

  @Shawhelp Myself and two other people (all with university educations) were unable to figure out how to install it, and now I’m paying for a service I’m not receiving. Make this right immediately or I’m going back to @TELUS.

• 
  Patty Friesen (@FriesenPatty) reported 9 minutes ago from Richmond, British Columbia

  @TELUSsupport I just got off the phone with one of your techs and he informed he couldn’t help me install my telus email in my new IMac desktop. I keep getting error messages with my telus account but it’s an Apple problem? How am I supposed to get my email then??

• 
  David Schreck (@StrategicThghts) reported 10 minutes ago from North Vancouver, British Columbia

  @TerryPlatt5 @TELUS @Shawhelp I had a similar problem when I had Shaw. Turns out old cable has impedance that isn’t compatible with modern digital equipment. Not all technicians know that.

• 
  Jim Gordon (@jimgordontv) reported 11 minutes ago from Vancouver, British Columbia

  Hey @TELUS about to make my 3rd call in 3 weeks to @TELUSsupport about Optik/PVR problems! #telus

• 
  Vik Saggu (@VancitySaggu) reported 13 minutes ago from Burnaby, British Columbia

  @FlossYourTooth Wtf what’s this on Telus?

• 
  Nicholas John Ellan (@njfavengers) reported 13 minutes ago from Burnaby, British Columbia

  Hey @Translink it's way past time we got indigenous place names going on some of these SkyTrain stations. Like Patterson? Braid? "Main St Science World"??? A) it's the Telus World of Science these days B) we don't need you to tell us it's on main st C) **** colonialism in the ear

• 
  Dyhia Belhabib (@dyhiapadilla) reported 19 minutes ago from North Vancouver, British Columbia

  When @TELUS charges you almost 200$ for a basic internet service every month. Anyone using starlink for home internet in Vancouver?

• 
  Nathan Sheng (@2022inYVR_CA) reported 22 minutes ago from Richmond, British Columbia

  @Telus, this #telus outage seems to be rather strategic. Somethings still work others don’t…

• 
  BdblE (@MsYouDoYou) reported 23 minutes ago from Burnaby, British Columbia

  @NoLogsNoCrime I will try this. We had Telus internet, too. But my strata won’t let fibre and Telus makes the other service useless so you’ll upgrade and we couldn’t run the business so we had to switch. Pretty sure that’s not solved so no going back.

• 
  mama bear (@trackwanderer) reported 24 minutes ago from Vancouver, British Columbia

  So glad we got DAZN for the singular reason that Telus has too many ridiculous problems.

• 
  ****&Span1745 (@cleanrag) reported 27 minutes ago from Vancouver, British Columbia

  @TELUSsupport 82 year old mom has relied on ADT for 20 years, Telus has left her vulnerable. 3 times this week I've called, 45 minutes of listening to telus ad after telus ad. Her landline & personal protection device is also with Telus 🙄 50 yr+ customer. We're looking for a new provider 👍

• 
  Lori Foster (@hornscallywag) reported 27 minutes ago from West End, British Columbia

  Telus sucks so hard their movies to their programing!!!!! They charge so much during a pandemic and keep young their price need more choice in Canada than this ****!

• 
  aanshik1 (@Aanshik1) reported 33 minutes ago from Vancouver, British Columbia

  @TELUSsupport I have sent you a DM about my ongoing internet connection dropping issues with Telus internet with my case details, kindly respond to my DM, thanks.

• 
  Paul Barraclough (@paul_wb_wtf) reported 38 minutes ago from Delta, British Columbia

  Hey @TELUS @TELUSsupport Stop billing people for wireless service from the time you ship the SIM cards and then put them in regular mail. I’m not paying for a week of service on 4 lines while Canada Post gets around to delivering them.

• 
  Nicky Bullets (@nbrosef) reported 41 minutes ago from Vancouver, British Columbia

  @BuddJacket @BigNasty6oh4 @BigNasty6oh4 This. You just play them off each other and watch them beg for your service like the corporate bloodsuckers they are. Telus all day for TV never had complaints about their internet and I okay poker online. Just watch the upselling. Bloodsuckers all of them so.

• 
  BdblE (@MsYouDoYou) reported 43 minutes ago from Burnaby, British Columbia

  @TheFalconer @TELUS Also **** off. As a business owner who processes transactions, I pay insane fees for everything I do. And so do the clients. And probably the staff. Pay your own fees you dumb *****.

• 
  Mat Thomas (@EmptyUK) reported 44 minutes ago from Vancouver, British Columbia

  The inane @TELUS 1.5% credit card bill charge is just another gouge. I pay them so much money already; it’s time to look elsewhere. Also, my actual cell phone coverage is pretty terrible even in my apartment. #CashGrab

• 
  Kristy J. (@kristygilljames) reported 47 minutes ago from North Vancouver, British Columbia

  MST time? 7:48 in YVR-8:48 MST? @TELUSsupport your website say’s 9pm MST voicemail said you’re closed. (Called earlier &got estimated 90min wait time) However... I may be wrong with the times? Being charged for ADT and @telus SmartHome-need help sorting out please!

• 
  Dave Pasin (@dave_pasin) reported 60 minutes ago from Vancouver, British Columbia

  @casper5803 @richardzussman @TELUS where are they getting these agents so quickly? Great if they actually can, however, the reality remains where are they getting them & why werent they deployed yesterday when it became obvious their ineptitude was creating huge issues?

Telus Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Grandmaster of the London Fog (@JThornglass) reported 3 minutes ago

  Need to see Telus share price down another 95%

• 
  子非鱼（图片来自爱德华.琼斯素描） (@Gabriel66345738) reported 3 minutes ago

  @TELUSsupport @brndntlrnlsn TELUS changed my internet plan from 1.5 Gbps to 1 Gbps without my knowledge or consent. There was no notice, no explanation—nothing. If I ask them to fix it, only results is they charge me $200, no improvement after the repair.

• 
  Viewer (@Viewer2006) reported 6 minutes ago

  @MrStache9 Teksavvy merely buys unused bandwidth from Telus, Roger's and Bell and offers their service using that pipe. They built their own management infrastructure

• 
  Neil (@neil_ndbress) reported 9 minutes ago

  @MPelletierCIO Try phoning Telus Why would anybody invest in a phone company that doesn't answer its phones. Customer services hasn't improved since the AGT days

• 
  Bubba the Dog. (@eltigrethetiger) reported 11 minutes ago

  @NickPenaAlvarez @Rogers @TELUS Don't do it! Trust me. This was a criminal act. Telus has even worse service

• 
  Bikergofast (@Bikergofast) reported 12 minutes ago

  @pozpiggy86 @TELUSsupport I am amazed this worked out for you, I too use a provider on the telus network

• 
  Katie Rago (@Bossmanrago) reported 13 minutes ago

  @TELUSsupport between July 28 and today Aug 5 l have spoke to at least 8-9 Telus agents to resolve a problem . I've had agents diarize to call me back as follow up ... nothing. Any other business working like this would be bankrupt. Telus is the worst provider choice !!!

• 
  ♠️ ACE of Spades™ (@HanyaToderoff) reported 13 minutes ago

  @AngelaUnspoken I only connected the dots recently when my phone crashed and I had to replace it. Started searching for the best mobile phone rates and explored the links: Interesting that there are only Three Major Networks and Subsidiaries in Canada Telus Network Family ◦Telus Mobility: Main carrier providing nationwide 5G coverage. Visit Telus. ◦Koodo Mobile: Mid-tier flanker brand owned by Telus. Visit Koodo. ◦Public Mobile: Value/prepaid brand operating on the Telus network. Bell Network Family ◦Bell Mobility: Major national carrier. Visit Bell. ◦Virgin Plus: Flanker brand offering mobile and-home services. ◦Lucky Mobile: Prepaid discount brand. Rogers Network Family ◦Rogers Wireless: Major national carrier. ◦Fido: Popular flanker brand. ◦Chatr Mobile: Discount brand focused on talk, text, and budget data. One Independent / Regional Network ◦Freedom Mobile: Major regional carrier owned by Quebecor. It looks like Virgin Plus at Bell offers the best plan at the best rates and Koodo at Telus plays a lot of pricing games on customers. So few choices in Canada. Wonder how that happened?

• 
  乇ㄥ 丂卄爪ㄩ尺ᗪ卂🦍 (@shmurdaxucesful) reported 13 minutes ago

  Everybody was earning from remote jobs until it was my time to earn too, all my applications was rejected 💔 failed atlas assessment, mercor rejected my applications, turing rejected, telus rejected, everything sucks not even a better job to depend on😔

• 
  bran (@brndntlrnlsn) reported 17 minutes ago

  @telus can you fix the cell phone reception in Windermere, Edmonton PLEASE 🙏