Telus Outage Report in Burnaby, British Columbia

Problems in the last 24 hours in Burnaby, British Columbia

The chart below shows the number of Telus reports we have received in the last 24 hours from users in Burnaby, British Columbia and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Most Reported Problems

The following are the most recent problems reported by Telus users through our website.

• Internet (49%)
• Phone (23%)
• Wi-fi (12%)
• TV (7%)
• E-mail (5%)
• Total Blackout (4%)

Live Outage Map Near Burnaby, British Columbia

The most recent Telus outage reports came from the following cities: Surrey, New Westminster, Vancouver, North Vancouver, Richmond, Coquitlam, Burnaby, Coquitlam, and Pitt Meadows.

City	Problem Type	Report Time
Surrey	Internet	23 hours ago
Surrey	Internet	1 day ago
New Westminster	Phone	2 days ago
Vancouver	Internet	3 days ago
Vancouver	Internet	4 days ago
Vancouver	Total Blackout	5 days ago

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Telus Issues Reports Near Burnaby, British Columbia

Latest outage, problems and issue reports in Burnaby and nearby locations:

• 
  The Real Thanksgiving was Last Month (@jsney20) reported 25 seconds ago from Burnaby, British Columbia

  Telus is bad. Please follow me for more Canadian Telecom info

• 
  Amy Lanigan (@AmyMaree90) reported 2 minutes ago from Vancouver, British Columbia

  Our internet is so slow that the Telus app can't even run a speed test. Thank you @TELUS

• 
  Jeanne (@Meanchef) reported 5 minutes ago from West End, British Columbia

  I believe that there is someone in @TELUS @TELUSsupport that can help my inquiry. I don't think it's fair that you cut service on your paying customer and your system cannot process the glitch on your side.

• 
  Daniel Fox (@danudey) reported 10 minutes ago from Mount Pleasant, British Columbia

  @MJohnso51022309 @Novusnow Two major outages in a month sounds real bad. Two major outages in five years sounds a lot better. If you think TELUS or Shaw are going to be more reliable though, I’m not sure you’ll find that’s the case.

• 
  Caster Sandra (@caster_sandra) reported 11 minutes ago from Surrey, British Columbia

  @JustinTrudeau @TELUS ok got signal

• 
  Tom Pearce (@tompearc) reported 14 minutes ago from Vancouver, British Columbia

  @TELUSsupport I have been down that telus alogorithm before... With no success. You have the box # and street intersection already.

• 
  Adam MacGillivray (@acemacg) reported 15 minutes ago from Surrey, British Columbia

  @SarahCarms @TELUS Mine was glitchy yesterday. Didn’t connect to wifi then wouldn’t recognize the LTE network. I was able to reboot to fix it though.

• 
  Jim Gordon (@jimgordontv) reported 18 minutes ago from Surrey, British Columbia

  @TELUSsupport @TELUS For the 3rd time since your August server breakdown, I am without email service! 3 times in 24 hour hours I have called and can't get answers. This continues to effect my business. Please help!!!!

• 
  Jeanne (@Meanchef) reported 21 minutes ago from West End, British Columbia

  Good morning @TELUS , my friend is not much of a Twitter user but I really want to use this platform, to get some serious action on his mobile service. Why is it a loyal customer to you get treated like you guys don't care. This is the 3rd time he had to do with his billing.

• 
  Mike Chadwick (@runnerofthewild) reported 24 minutes ago from Westmount, British Columbia

  @TELUSBusiness hoping you can help, I have two cell phones and internet through Telus business and I've just had my cell bill and been charged $120 in roaming which is ridiculous for sending a couple of texts. Considering taking my business elsewhere

• 
  Samuel Armstrong (@RedSealSam) reported 24 minutes ago from North Vancouver, British Columbia

  @CraveCanada hello, my crave apps on smart tv and iPad are not letting me access any shows, and it says to contact service provider and that I’m not subscribed. I am subscribed and was literally watching a show yesterday. It also still working on my Telus on demand.

• 
  Bradley Smith (@bradley) reported 26 minutes ago from Kensington-Cedar Cottage, British Columbia

  @hellofisher I’ve had really good experience with the speeds and reliability of TELUS in my building (which is newer). Customer support is mediocre but has helped when I’ve needed them.

• 
  Scott Stevens (@scuttlebuttdad) reported 27 minutes ago from Delta, British Columbia

  @telusmobility Telus is currently bidding on a RFP for my company’s mobile contract for 220 line which I oversee. I’m not impressed by your teams customer service. I would of preferred “Our call centre made a mistake by telling you to come here, but let us ship it for you”.

• 
  Tee (@Life_is_2_Long) reported 31 minutes ago from Delta, British Columbia

  @stuhunter Sounds awful!! Hope it works out! Once, someone walked into Telus & bought 2 new phones + plans on my account Telus store even had them on camera but gave me a really hard time about my dispute. I suspected it was maybe store employee or friend. #frustrating

• 
  Chris Withers (@Chris_Withers) reported 36 minutes ago from Norgate, British Columbia

  @TheSpecialist4 @TELUS Pure value: Freedom. Highly dependent on whether the service in your area does or does not lick.

• 
  Kenneth A Lush (@Kennethalush) reported 37 minutes ago from Surrey, British Columbia

  @telus sent me my cable bill on Christmas morning. **** you Telus!

• 
  Trevor (@uniontrevor1975) reported 49 minutes ago from New Westminster, British Columbia

  @rbraich @TELUS @TELUSsupport U dont get it obviously. Outsourcing and paying these people nothing while giving horrible service #keepitlocal 🇨🇦

• 
  jim stockman (@StockmanJim) reported 50 minutes ago from Coquitlam, British Columbia

  @nconvey Same happened with me for Shaw yesterday. 1019 then call back saying #1. Waited an additional 38 minutes and then apologetic because couldn’t help. Going to see Telus today.

• 
  Haren (@HarenNt) reported 54 minutes ago from Vancouver, British Columbia

  “Customer complaints against Vancouver’s Telus surge 71%” - read this online today, and I must say I do agree 100% !!!! @TELUS

• 
  Paul McAfee (@MrPaulMcAfee) reported 55 minutes ago from Vancouver, British Columbia

  When you get amazing service from @shaw and @TELUS representatives - you don’t mind the cost so much. Alisha with @telusmobility was on the phone with me for almost 2 hours last night and she stuck with me to updates plans and phones. #ExperienceIsEverything

Telus Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Baked Goods (@BakedGoodsYYC) reported 3 minutes ago

  @Bryson_M Even if failing over to other towers wouldn’t have helped people in Airdrie on Rogers. The 1 telus tower there is well over capacity bcs the landowner of the other tower wouldn’t renew the lease. Across yyc we have similar capacity issues on towers, and loss of towers.

• 
  Desmond Demosthenes (@3rdandOak) reported 9 minutes ago

  I'm not saying a damn thing about the great #Rogers meltdown. I'm a Telus subscriber... and I aint messing up any mojo.

• 
  Shannon (@wasootch) reported 12 minutes ago

  @TeacherMr_G Telus sent someone door knocking to our door last night to try and capitalize on it. The guy specifically referred to the outage.

• 
  Rowland Hansen #LogosMatters (@VisionTO2100) reported 15 minutes ago

  @AmitAryaMD Those who wish to can switch to Bell and/or Telus. Rogers does not have a monopoly. You are actually making a good case for outright health care privatization. Rogers' problems (both short- and long-term) will get resolved precisely because they face competition.

• 
  The Safety Guy (@KBtheSafetyGuy) reported 17 minutes ago

  @ShaneWenzel Only if they want their stock to drop like a rock and their customer base shifting to Bell and Telus. There will be more.

• 
  Madkat03 (@Madkat03) reported 19 minutes ago

  Hey @TELUS @TELUSsupport what's going on with your service today

• 
  jen_sipkens (@jen_sipkens) reported 21 minutes ago

  @ShayeGanam haha, Telus - who had issues with their email server - I didn't have access to mine for a month!

• 
  JB (@JackieBee_16) reported 22 minutes ago

  Tigers going down for 24 hours is further proof why we can’t have one company monopolizing everything. Bundle services can suck it…I’ve got Telus for tv/internet and Rogers for cellphone - but I will never have everything under one company.

• 
  JB (@JackieBee_16) reported 22 minutes ago

  Rogers going down for 24 hours is why we can’t have one company monopolizing everything. Bundle services can also suck it…I’ve got Telus for tv/internet and Rogers for cellphone - but I will never have everything under one company.

• 
  austinbruski (@abosse2001) reported 23 minutes ago

  @FP_Champagne No! Don't talk to telus and bell! The CEO of telus and bell are already buddies and work together. We don't need them being friends with Rogers also, That's the very last little bit of competition, if you can even call with that, that we have left. ******* idiot