Telus outages and service status in Burnaby, British Columbia

Problems in the last 24 hours in Burnaby, British Columbia

The chart below shows the number of Telus reports we have received in the last 24 hours from users in Burnaby, British Columbia and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Live Outage Map Near Burnaby, British Columbia

The most recent Telus outage reports came from the following cities: Vancouver, New Westminster, Burnaby, Richmond, Delta, North Vancouver, and Coquitlam.

City	Problem Type	Report Time
Vancouver	E-mail	8 hours ago
Vancouver	Wi-fi	3 days ago
New Westminster	Internet	4 days ago
Vancouver	Total Blackout	5 days ago
Vancouver	Internet	5 days ago
Vancouver	Internet	6 days ago

Nearby cities with recent reports

Community Discussion

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Telus Issues Reports Near Burnaby, British Columbia

Latest outage, problems and issue reports in Burnaby and nearby locations:

• 
  Sue🇨🇦 😎🍺 (@SuzieCanuck) reported 6 minutes ago from Vancouver, British Columbia

  @lumme_s @VsFan Don't disagree but my sister on Telus say the same...telecom just **** us over...where Where's the government?

• 
  David Schreck (@StrategicThghts) reported 19 minutes ago from North Vancouver, British Columbia

  @marchaslam1 @TELUS Not sure fault lies with the install tech. He did a great job, everything worked but it took time before voicemail disappeared. Two years ago I had similar problem. Was told I’d have to switch to fibre to fix voicemail, I said I’d go to Shaw, then they miraculously fixed it.

• 
  Ciara Hempseed (@CiaraHempseed) reported 22 minutes ago from Vancouver, British Columbia

  I’m just far too exhausted. I’ve exhausted every option other than going to Er st Paul’s And it’s just blah The doctor on Telus health app felt all bad last night

• 
  Antman 🐜🐜 (@ntman__) reported 23 minutes ago from Burnaby, British Columbia

  @TELUS @TELUSsupport On Sunday your technicians were working outside my house and they disconnected the internet cables and now I don't have internet in my house, I call to your call center and they don't give me a solution, and I have to wait for a technician to go to my house..

• 
  DaleCadeau (@DaleCadeau) reported 25 minutes ago from Delta, British Columbia

  @DrGurdeepParhar As a member of Telus Life Plus, I am jumping no queues. All medical procedures I receive are outside of Telus & are in the MSP “lottery” to receive health care. I don’t have a family Doctor so how can keeping me out of visiting emergency or walk in clinics hurt the system?

• 
  David Schreck (@StrategicThghts) reported 27 minutes ago from North Vancouver, British Columbia

  @TerryPlatt5 @TELUS @Shawhelp I had a similar problem when I had Shaw. Turns out old cable has impedance that isn’t compatible with modern digital equipment. Not all technicians know that.

• 
  Dave Pasin (@dave_pasin) reported 30 minutes ago from Vancouver, British Columbia

  @entwistled is CEO of @telus perhaps worst company in Canada. More interested in PR & virtue signalling than actually serving customers. Inept, bureaucratic, misleading, hopelessly horrid customer service & actually bankrupt of purpose & direction. Avoid this clown show of a co!

• 
  Scott M. (@apukwa) reported 35 minutes ago from Coquitlam, British Columbia

  Next stage of working with @Telus: 1) phone call, told to go to store 2) store says they can't help me but they can sell be a SIM card, call this number 3) called that number, told they can only fill out a form for things to be activated in 5 days, my SIM is useless

• 
  Dave Pasin (@dave_pasin) reported 36 minutes ago from Vancouver, British Columbia

  @maxfawcett You haven’t lived until you’ve had to deal with Telus customer service. A vacation in hell would be more pleasant than dealing with the abomination that is @Telus

• 
  Quinn Mell-Cobb (@QuinnMellCobb) reported 36 minutes ago from Vancouver, British Columbia

  @Shawhelp Myself and two other people (all with university educations) were unable to figure out how to install it, and now I’m paying for a service I’m not receiving. Come fix this immediately or I’m going back to @TELUS.

• 
  Prairie Paul (@PaulDoroshenko) reported 38 minutes ago from Vancouver, British Columbia

  @TedNesNA @TELUS @TELUSBusiness I overpaid on my dad’s account after he died. They’ve never refunded it.

• 
  Dave Pasin (@dave_pasin) reported 41 minutes ago from Vancouver, British Columbia

  @Bzubyk @TELUS If you’ve ever had an issue with this horrid Telcom, you’d understand how bureaucratic & truly Inept they actually are. This isn’t really all that surprising when you team an inept co with an obviously feckless bureaucracy

• 
  Kiefer Abram (@kikithekrakra99) reported 45 minutes ago from Delta, British Columbia

  @RogersHelps is ****ing rogers down again!!! You sucks Rogers! 🤟 Goodbye rogers here I come telus next week Tuesday

• 
  Rob Bahd (@robbahd) reported 48 minutes ago from Delta, British Columbia

  @RobShaw_BC @VaughnPalmer @TELUS So these call center agents are Telus employees? Adding agents to answer over a million calls is not going to solve the problem. A supplementary online system would have helped.

• 
  Jason Michael (@JayGarfs) reported 48 minutes ago from Richmond, British Columbia

  @TELUS @TELUSsupport #piktv #telusplus can you please fix telus+ this is getting ridiculous

• 
  Kiefer Abram (@kikithekrakra99) reported 50 minutes ago from Delta, British Columbia

  @TELUSsupport is there an outage of telus home services in the crescent beach area of #SurreyBC? Dads tv not wrking.. Not near him too

• 
  Nicky Bullets (@nbrosef) reported 50 minutes ago from Vancouver, British Columbia

  @BuddJacket @BigNasty6oh4 @BigNasty6oh4 This. You just play them off each other and watch them beg for your service like the corporate bloodsuckers they are. Telus all day for TV 📺 be never had complaints about your internet just watch the upselling. Bloodsuckers all of them so.

• 
  Dave Pasin (@dave_pasin) reported 55 minutes ago from Vancouver, British Columbia

  @casper5803 @richardzussman @TELUS where are they getting these agents so quickly? Great if they actually can, however, the reality remains where are they getting them & why werent they deployed yesterday when it became obvious their ineptitude was creating huge issues?

• 
  Lori Foster (@hornscallywag) reported 58 minutes ago from West End, British Columbia

  Telus sucks so hard their movies to their programing!!!!! They charge so much during a pandemic and keep young their price need more choice in Canada than this ****!

• 
  Kristy J. (@kristygilljames) reported 60 minutes ago from North Vancouver, British Columbia

  MST time? 7:48 in YVR-8:48 MST? @TELUSsupport your website say’s 9pm MST voicemail said you’re closed. (Called earlier &got estimated 90min wait time) However... I may be wrong with the times? Being charged for ADT and @telus SmartHome-need help sorting out please!

Telus Issues Reports

Latest outage, problems and issue reports in social media:

• 
  MedHatRingCrew (@MedHatCrew1) reported 24 seconds ago

  Really frustrating when @TELUSsupport @TELUS can’t give you a straight answer. “Services are possible down in your areas as Barhead Alberta is having an outage. You will get daily texts. Don’t fall back.” Don’t call back so just take my money but don’t call and ask why

• 
  Carolyn Hinds 🇧🇧 #FreePalestine #CongoInCrisis (@CarrieCnh12) reported 39 seconds ago

  This is what @MarkJCarney @TELUS and people like Kevin O'Leary are planning to do to Canada in Vancouver, Alberta and other provinces. AI datafactories are detrimental to our health and the environment and are not worth it. This AI boom will fail leaving people and the earth sick

• 
  Kerry Sauriol (@CrunchyCarpets) reported 6 minutes ago

  Dear @telus and @TELUSsupport please cancel our account with you. We have been trying since the new year. We have been on hold now for a very long time. Again. Your company is a nightmare now.

• 
  Rob Charron (@Uzarre) reported 9 minutes ago

  @jodyvance @TELUS I had the same issue with 1 box , for whatever reason the location it was in had low wifi signal , move it a foot any direction and it was fine. So weird we had to hard wire it in the end as the location for it had to be where it was.

• 
  むらくも (@MurakumoTsurugi) reported 11 minutes ago

  Am I stupid and naive for being annoyed at the nimbyism here Telus' data centre will be powered by 98% renewables (hydro) and use 90% less water than traditional data centres And how are we supposed to have sovereign cloud capacity if we don't have the data centres for it

• 
  wellie (@fweldon03) reported 14 minutes ago

  @MelissaLMRogers @TELUSsupport Try freedom mobile Telus is the worst possible choice for anything

• 
  Sandie 🇫🇷🇮🇱🇨🇦🇺🇸 (@SandieAschem) reported 14 minutes ago

  @MelissaLMRogers @jacksalome2 @TELUSsupport You're number one problem is that you're with Telus

• 
  Luke Friday (@sdxc25) reported 14 minutes ago

  **** flip phone 📱 Telus......I wasn't even gonna try to Film it , at night, fast speeds

• 
  Jipsy (@jipsy_to) reported 15 minutes ago

  @MelissaLMRogers @401_da_sarpanch @TELUSsupport 75gb with Public Mobile on Telus Network $35/month. Canada/US/Mexico data plan.

• 
  fairwitness8 (@fairwitness8) reported 17 minutes ago

  @MelissaLMRogers @TELUSsupport And their customer service is horrendous. I recently quit Telus and joined Koodo for the same plan paying 50%