Telus outages and service status in Burnaby, British Columbia
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Full Outage Map
- Telus generated 2 outage signals in the last 24 hours around Burnaby, including 2 direct reports.
- The most common problems reported in this area mention Internet, Total Blackout, and Phone.
- The most recent signal from this area was received May 14, 4:56 AM EDT.
- Internet (56%)
- Total Blackout (15%)
- Phone (13%)
- Wi-fi (11%)
- E-mail (4%)
- TV (2%)
The latest reports from users having issues in Burnaby come from postal codes V5C and V5B .
Telus offers phone, internet and television services, as well as mobile phone and mobile internet service through Telus Mobility. Telus internet service uses DSL technology. Telus TV relies on satellite or internet television (IPTV). Telus' mobile phone network supports CMS, HSPA and LTE.
Problems in the last 24 hours in Burnaby, British Columbia
The chart below shows the number of Telus reports we have received in the last 24 hours from users in Burnaby, British Columbia and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Telus. Are you experiencing issues or an outage? Leave a message in the comments section!
Live Outage Map Near Burnaby, British Columbia
The most recent Telus outage reports came from the following cities: Vancouver, Burnaby, Richmond, Delta, North Vancouver, New Westminster, Coquitlam, and Coquitlam.
| City | Problem Type | Report Time |
|---|---|---|
 Vancouver
|
Total Blackout | 18 hours ago |
|
Vancouver
|
Internet | 22 hours ago |
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Vancouver
|
Phone | 1 day ago |
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Vancouver
|
Phone | 1 day ago |
|
Burnaby
|
Internet | 2 days ago |
|
Vancouver
|
Internet | 5 days ago |
Nearby cities with recent reports
Community Discussion
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Telus Issues Reports Near Burnaby, British Columbia
Latest outage, problems and issue reports in Burnaby and nearby locations:
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BdblE (@MsYouDoYou) reported from Burnaby, British ColumbiaAnd yes. They customer service people are delightful and always eager to help. I love @TELUSsupport . But their job is made harder by unusable systems. I’ve put hours and hours and hours into trying to keep Telus as a provider but I it’s time to leave the abusive relationship.
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BdblE (@MsYouDoYou) reported from Burnaby, British Columbia@TheFalconer @TELUS Also **** off. As a business owner who processes transactions, I pay insane fees for everything I do. And so do the clients. And probably the staff. Pay your own fees you dumb *****.
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Dave Pasin (@dave_pasin) reported from Vancouver, British Columbia@keithbaldrey Good for @Telus to remedy the issue with the call centres and finding ppl to man the phones. Just curious why Telus can’t respond to actual customer concerns that quickly & remedy issues that arise. Funny how that works.
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Matt Colangelo (@mattcolangelo) reported from Burnaby, British Columbia@telus our internet speed has been operating like it’s 1998. You have put us 23 years into the past. We have called your disgraceful support 4 times and have waited on hold for close to 5 hours only to receive support from humans with no solution. When are you going to fix it?
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****&Span1745 (@cleanrag) reported from Vancouver, British Columbia@TELUSsupport 82 year old mom has relied on ADT for 20 years, Telus has left her vulnerable. 3 times this week I've called, 45 minutes of listening to telus ad after telus ad. Her landline & personal protection device is also with Telus 🙄 50 yr+ customer. We're looking for a new provider 👍
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aanshik1 (@Aanshik1) reported from Vancouver, British Columbia@TELUSsupport I have sent you a DM about my ongoing internet connection dropping issues with Telus internet with my case details, kindly respond to my DM, thanks.
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Cam Cavers (@camcavers) reported from Vancouver, British Columbia@wanless64 @gregeh I get discounts as a Telus contractor but honestly my ISP is cheaper and faster. 500mbps up/down for $65/month…
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Quinn Mell-Cobb (@QuinnMellCobb) reported from Vancouver, British Columbia@Shawhelp Myself and two other people (all with university educations) were unable to figure out how to install it, and now I’m paying for a service I’m not receiving. Come fix this immediately or I’m going back to @TELUS.
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BdblE (@MsYouDoYou) reported from Burnaby, British Columbia@DaveBeFit @TELUS @Shawhelp We don’t/can’t get fibre so they aren’t that motivated to help.
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Steven 🇨🇦 ✡️ (@spawnsteryvr) reported from Vancouver, British ColumbiaEpic fail today @TELUSsupport @TELUS. Not only did my appointment for today get bungled but now your agents can’t even schedule a new one. This is horrible customer service. A lesson in how not to handle customers.
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Stephanie Hahn (@rxstephanie) reported from Vancouver, British Columbia@steeletalk I found out via media...I am so very upset as we have been asking to be included and “radio silence” and then “boom” media drops this important info? We don’t have unlimited staffing and people like @TELUS to help us man the phones...why no notice to supposed front liners ! Sigh
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Kiefer Abram (@kikithekrakra99) reported from Burnaby, British Columbia@TELUSsupport @pgib That wont help! You suck telus and rogers @RogersHelps
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Ross Derewianko (@PingRD) reported from Vancouver, British ColumbiaSo @TELUS is doing a #purefiber upgrade in my building, they managed to knock @Novusnow down in half the building. When asked the techs stated "Novus must have a down fiber". I investigated and it turned out to be a loose ethernet cable...
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Dave Pasin (@dave_pasin) reported from Vancouver, British Columbia@richardzussman @TELUS couldn’t organize its way out of one car parade. A truly horrid company. It’s no wonder this clown show was a failure. The govt should’ve known how bad Telus was before allowing them to undertake the task. It’s no wonder it failed. Relying on Telus is abysmal organization
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Nicky Bullets (@nbrosef) reported from Vancouver, British Columbia@BuddJacket @BigNasty6oh4 @BigNasty6oh4 This. You just play them off each other and watch them beg for your service like the corporate bloodsuckers they are. Telus all day for TV never had complaints about their internet and I okay poker online. Just watch the upselling. Bloodsuckers all of them so.
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Bernardo G. S. (@Eni_gs) reported from Burnaby, British ColumbiaAnyone having problems with @TELUS ? No internet on #Burnaby #BritishColumbia. Please help @TELUSsupport
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Cam Cavers FKA Cam Cabers (@camcavers) reported from Vancouver, British Columbia@infil00p Even if you didn’t you could have a cheap prepaid data plan running on the Telus network in the amount of time it takes to get to the closest London Drugs and back
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Prairie Paul (@PaulDoroshenko) reported from Vancouver, British Columbia@FeralChristineB @TELUS Problem is @Telus is a scam. They are not transparent at all.
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Emmanuel Naidoo (@naidoo_emmanuel) reported from Burnaby, British Columbia@Telus and @TELUSsupport please can you explain the cause if disruption of service on 26 May2021 at 13:30 PST on the Burnaby area? #PoorService
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Brandon Weese (@brandonweese89) reported from North Vancouver, British Columbia@TELUS suddenly no service for over 5 minutes. What’s the issue????
Telus Issues Reports
Latest outage, problems and issue reports in social media:
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Ewan McGrath (@makemoneymoney6) reported@avilewis How is the cbc hack who got fired for self dealing taking credit for this? Telus led. Zero govt support Let’s see how quick he disappears when we start hearing the local and provincial challenges.
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Trendstockers (@Trendstockers) reported@telus big pet peeve of mine is having to call in to a service provider because they have made severe errors on a bill. Makes me think this nonsense is intentional because the average person doesn't catch it.
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YouShouldKnowAboutThis (@InTheKnowVan) reported@TELUS Why have you requested the @CityofVancouver restrict parking on the north side of 1800 west 8th in Vancouver for a week and you never showed up to do work? You've annoyed a number of people on this block. Parking is at a premium with no parking on Broadway:/
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Nelson Gilbert (@Benefarr) reported@NorthrnPrspectv Worked for McKesson, RelayHealth, SureScripts, etc. Libs glanced at e-prescribing in the U.S. “Lets build our own Rx network”. Libs dropped $300 M on PrescribeIT. Doctors refused. Adoption rate: >5%. Will be shut down this month. TELUS gets huge check; Canadians get nothing.
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HoodMomma (@MommaHood2) reported@janelleybelley3 I never had an issue with anyone until Telus sent a predator to my house to install internet and then they sent another predator to my house few mths later to fix the internet. Ladies never trust the reps from Telus, they're predators looking for their next victims.
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Jackie Seidel, PhD (@JackieSeidel1) reportedthe background. He said so many people in the call centre were sick with COVID infections. And at work. Does that sound like good working conditions respecting quality of life. Never mind nonhuman life. TELUS exists to make profit. That’s all.
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Kristy (@Kristy91808800) reported@KarmSumal @TELUS shipped the jobs offshore for bigger profits maybe bring back the customer service centres to Canada
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C Woods (@CWoody91) reported@ShaneWenzel Nenshi should be notified so he can complain louder about the “biggest data breach in Canadian history”. So we now have CRA, Telus,Rogers/Fido, Loblaws and the RCMP firearms owners data breaches, yet the media only covers the Alberta issue
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HoodMomma (@MommaHood2) reported@janelleybelley3 I can handle my own but I can't imagine a single woman alone having either of these 2 creeps coming into her home. Always have another person whenever Telus sends a rep. The 2nd rep was trying to get feely with me, gave me his card & said call anytime I like everything WTF gag
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heiba9866 (@heiba986627073) reported@trevor388569409 @Andrew_Sully @WestJet Westjet wanted cheap labor they got it. The agents in Telus El Salvador have a mediocre English level, they can't even understand a spelling, they work with "scripts" unnatural customer service, then they grow after 1 month of training without any experience in airlines at all