Telus

Telus Outage Report in Burnaby, British Columbia

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The latest reports from users having issues in Burnaby come from postal codes V5B and V5C.

Telus offers phone, internet and television services, as well as mobile phone and mobile internet service through Telus Mobility. Telus internet service uses DSL technology. Telus TV relies on satellite or internet television (IPTV). Telus' mobile phone network supports CMS, HSPA and LTE.

Problems in the last 24 hours in Burnaby, British Columbia

The chart below shows the number of Telus reports we have received in the last 24 hours from users in Burnaby and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Telus Outage Chart in Burnaby, British Columbia 02/10/2026 22:20

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Most Reported Problems

The following are the most recent problems reported by Telus users through our website.

  1. Internet (48%)

    Internet (48%)

  2. Phone (27%)

    Phone (27%)

  3. Wi-fi (10%)

    Wi-fi (10%)

  4. TV (7%)

    TV (7%)

  5. E-mail (5%)

    E-mail (5%)

  6. Total Blackout (4%)

    Total Blackout (4%)

Live Outage Map Near Burnaby, British Columbia

The most recent Telus outage reports came from the following cities: Vancouver, North Vancouver, Surrey, Coquitlam, Port Moody, Burnaby, Richmond, Coquitlam, Delta and Port Coquitlam.

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City Problem Type Report Time
CanadaVancouver TV
CanadaVancouver Wi-fi
CanadaVancouver Phone
CanadaNorth Vancouver Internet
CanadaVancouver Internet
CanadaVancouver Phone

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Telus Issues Reports Near Burnaby, British Columbia

Latest outage, problems and issue reports in Burnaby and nearby locations:

  • uniontrevor1975 Trevor (@uniontrevor1975) reported from New Westminster, British Columbia

    @rbraich @TELUS @TELUSsupport U dont get it obviously. Outsourcing and paying these people nothing while giving horrible service #keepitlocal 🇨🇦

  • acemacg Adam MacGillivray (@acemacg) reported from Surrey, British Columbia

    @SarahCarms @TELUS Mine was glitchy yesterday. Didn’t connect to wifi then wouldn’t recognize the LTE network. I was able to reboot to fix it though.

  • BBMmeEH Aaron M (@BBMmeEH) reported from Vancouver, British Columbia

    When the time is right I will be switching out of @TELUS due to their poor choice of 5g provider this year 😞

  • cameronmaltby Cameron Maltby (@cameronmaltby) reported from North Vancouver, British Columbia

    @WayneFougere I got Bluecurve and got the deal, even as an existing customer. Shaw has been reliable for my tv and internet for years. I had TELUS Internet when I first moved back to Vancouver and found it unreliable. Haven’t had any problems with Shaw.

  • YouTravel Ursula Maxwell-Lewis (@YouTravel) reported from Surrey, British Columbia

    @Shawhelp Thank you for your kind response. I contacted a friend who works for @TELUS . He guided me through resetting some coordinates. Seems okay now. My files show dealing with Patricia approx. a year ago. I'd noted her poor CR then. Twice bitten! 🥺

  • StephKall Stephanie Elizabeth (@StephKall) reported from Vancouver, British Columbia

    LOL @TELUS sent me a text today said it’s time to upgrade and they can help. I’ve had TELUS for years and the best they over me is $27 a month more for a two year contract 😂😂😂😂 #CustomerExperience #worst

  • MikeKlassen Mike Klassen (@MikeKlassen) reported from Vancouver, British Columbia

    So my wife and I were speaking about the fact we turned down multiple requests by @TELUS reps to connect our home with fiber optic “for free” 😒 Their doubling down on Huawei tech this week makes me think we made the right call.

  • NatalieLanovill Natalie Lanoville 🇨🇦 🌱 (@NatalieLanovill) reported from Vancouver, British Columbia

    @EvaSiu21 @mtnbvan No way am I cancelling my account with @Telus... the other service providers are GARBAGE. But I DO care about the 5G issue and I bet a lot of other customers do too.

  • runnerofthewild Mike Chadwick (@runnerofthewild) reported from Westmount, British Columbia

    @TELUSBusiness hoping you can help, I have two cell phones and internet through Telus business and I've just had my cell bill and been charged $120 in roaming which is ridiculous for sending a couple of texts. Considering taking my business elsewhere

  • bradley Bradley Smith (@bradley) reported from Kensington-Cedar Cottage, British Columbia

    @hellofisher I’ve had really good experience with the speeds and reliability of TELUS in my building (which is newer). Customer support is mediocre but has helped when I’ve needed them.

  • TallPaulsLife Tall Paul 'Mr Vancouver' | 6’7 (@TallPaulsLife) reported from Vancouver, British Columbia

    @FEEZYDoesIT Struggles, it now “slows” down my data and doesn’t cut it off But let’s be honest this data costs TELUS nothing. Verizon has unlimited for cheaper than my 90$ 10 gigs cost... I’d add a gif but i don’t have the 10 min it will take to load @TELUS

  • galleryss Shawn Sviridov (@galleryss) reported from Vancouver, British Columbia

    @TELUSsupport can you advise if there are communication issues with Telus Network and other Mobility networks at this time in British Columbia, and potential cause of the issue and restoration

  • Marcrakee Marcrake (@Marcrakee) reported from Burnaby, British Columbia

    @TELUS Roses are red Violets are blue My internet is down Can't work at all

  • Marcrakee Marcrake (@Marcrakee) reported from Burnaby, British Columbia

    @TELUS Roses are red Roses are blue My internet is down Can't work at all

  • RedSealSam Samuel Armstrong (@RedSealSam) reported from North Vancouver, British Columbia

    @CraveCanada hello, my crave apps on smart tv and iPad are not letting me access any shows, and it says to contact service provider and that I’m not subscribed. I am subscribed and was literally watching a show yesterday. It also still working on my Telus on demand.

  • Michael86286849 Michael C (@Michael86286849) reported from North Vancouver, British Columbia

    Telus sucks

  • TallPaulsLife Tall Paul 'Mr Vancouver' (@TallPaulsLife) reported from Surrey, British Columbia

    Well @TELUS once again your service is sub par on so many level

  • iheartgudrun Patrick Tubajon (@iheartgudrun) reported from Richmond, British Columbia

    @TELUS you need better customer service to keep your customers

  • MsYouDoYou BdblE (@MsYouDoYou) reported from Burnaby, British Columbia

    @dooksofhazard @TELUSsupport I actually love TELUS mobility support. But this thing brands do with forcing you into a circular automated help situation is frustrating when you’re already frustrated.

  • Kennethalush Kenneth A Lush (@Kennethalush) reported from Surrey, British Columbia

    @telus sent me my cable bill on Christmas morning. **** you Telus!

Telus Issues Reports

Latest outage, problems and issue reports in social media:

  • nicolacourtney Nicola? (@nicolacourtney) reported

    WOW TELUS. AGAIN. AGAIN TODAY. Texts are not working. I am so annoyyyyeeeddddddddddd

  • apbarros Augusto Barros (@apbarros) reported

    One thing that never ceases to amuse me is how bad the customer service from phone companies can be. @TELUS, @ClaroBrasil, I'm looking at you. You suck.

  • PenutButrToast Curt K (@PenutButrToast) reported

    @NHLFlames @TELUS I would take @VaxxedCalGal to be a part of the #CofRed and support our #Flames!

  • nonaammees nonaammees (@nonaammees) reported from Toronto, Ontario

    @TELUS I've been waiting 4 hours now for a text message to port my phone now I'm in linbo between both phones and support is closed.. what kind of nonsense is this? @TELUSsupport

  • besteverson Beth ❤️‍🔥 (@besteverson) reported

    @TELUSsupport We have spoken to about ten support team members over the past week. Everytime we speak to someone we're advised the problem will be fixed within twenty four hours and it never is. We've been promised call backs from Telus managers which also hasn't happened.

  • CaKnuckleGuy Laury 🌈 (@CaKnuckleGuy) reported

    @MercurialMoose Yup. Most likely. Which sucks. The yo-yo of Shaw Sucks-go to Telus. Telus Sucks-Go to Shaw has always been the Albertan Way. Rogers thinks it can disrupt that like this? Not likely.

  • CuddlyDave CuddlyDave (@CuddlyDave) reported

    @CNN CNN is included in a Network TV news bundle for almost, if not, all providers. That means in order to get ONE of the following: MSNBC, HLN, GLOBAL or CTV then you were FORCED to have CNN. (Using @Telus TV as an example). Launching an exclusive app really shined that mirror for ya

  • tewha Steve 🇺🇦 (@tewha) reported

    In and out of Telus store in about two minutes but I need to call support again

  • 13Wallzie x - Joshua Wall (@13Wallzie) reported

    @NHLFlames @TELUS For sure me and my dad would go! Never been to a playoff game before but I definitely want to get out there.

  • SajaxSSB Sajax (@SajaxSSB) reported

    @moonwalkgrab @creamthephoenix Damn that’s brutal, at least it’s not Shaw or Telus though, heard nothing but bad things about their service even as close as beaverly