Telus Outage Report in Burnaby, British Columbia
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The latest reports from users having issues in Burnaby come from postal codes V5J, V3N and V5A.
Telus offers phone, internet and television services, as well as mobile phone and mobile internet service through Telus Mobility. Telus internet service uses DSL technology. Telus TV relies on satellite or internet television (IPTV). Telus' mobile phone network supports CMS, HSPA and LTE.
Full Outage Map
E-mailProblems in the last 24 hours in Burnaby, British Columbia
The chart below shows the number of Telus reports we have received in the last 24 hours from users in Burnaby and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Telus. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Telus users through our website.
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Internet (51%)
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Phone (22%)
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Wi-fi (10%)
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TV (7%)
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E-mail (6%)
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Total Blackout (5%)
Live Outage Map Near Burnaby, British Columbia
The most recent Telus outage reports came from the following cities: Vancouver, Surrey, Burnaby, North Vancouver, Coquitlam, Pitt Meadows, Richmond, New Westminster and Port Moody.
| City | Problem Type | Report Time |
|---|---|---|
 Vancouver |
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| Surrey |
TV | |
| Surrey |
Internet | |
| Surrey |
Internet | |
| Vancouver |
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| Vancouver |
Wi-fi |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Telus Issues Reports Near Burnaby, British Columbia
Latest outage, problems and issue reports in Burnaby and nearby locations:
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Bernadette Keenan
(@BernadetteNTF) reported
from
Surrey, British Columbia
@malcolm8 @TELUSsupport @TELUS Can you get Shaw? I have had it elsewhere and never the type of grief I am getting from Telus
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Jennifer Duholke
(@JDNovel) reported
from
North Vancouver, British Columbia
@TELUS Our TV signal here in North Van keeps dropping-been like this for two days. What’s up Telus? @NorthVanRT
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Patrick C. Lalonde
(@ProfLalonde) reported
from
New Westminster, British Columbia
@reporteremma Telus, Bell, and Rogers played these games in Windsor, Ontario (where I formerly lived) for years. The only solution I found was them adding a note / rule on my account that I wasn’t liable for roaming in Michigan. But it’s annoying having to call to back out charges. Frustrating
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BdblE
(@MsYouDoYou) reported
from
Burnaby, British Columbia
Telus knows as well as I do that I only have one other option for internet so they aren’t that motivated to provide technicians that can help with anything outside of plugging in a device. My husband had to troubleshoot for them last week.
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James Young
(@jamespatyoung) reported
from
North Vancouver, British Columbia
@dkeeping They do. But I find the 4K lags a lot on my Telus box. Moving to a new house and hoping the tech can help me out
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BdblE
(@MsYouDoYou) reported
from
Burnaby, British Columbia
@DaveBeFit @TELUS @Shawhelp We don’t/can’t get fibre so they aren’t that motivated to help.
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BdblE
(@MsYouDoYou) reported
from
Burnaby, British Columbia
It’s a refreshing change from weeks of condescending ineptitude from Telus technicians to have a Shaw person here who seems to know what a network cable is.
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BdblE
(@MsYouDoYou) reported
from
Burnaby, British Columbia
And yes. They customer service people are delightful and always eager to help. I love @TELUSsupport . But their job is made harder by unusable systems. I’ve put hours and hours and hours into trying to keep Telus as a provider but I it’s time to leave the abusive relationship.
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Roland van Kaauwen
(@DaddyR69) reported
from
Surrey, British Columbia
@ShawInfo. I get there’s a problem but this is ridiculous. I never had problems like this when I was a Telus client. Someone PLEASE ADVISE what the hell is going on and when my cable and internet is coming back up !?!?! 2/2
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🎙Sikadime🔈
(@Sikadime) reported
from
Coquitlam, British Columbia
@CraveHelp @CraveCanada It’s not in regards to On Demand... do you even read what I wrote or look at the picture. Wow...ok I’ll be cancelling my Crave service. I’m a Telus technician as well so I know how Optik tv works. Your app is a mess.
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E-Comm 9-1-1
(@EComm911_info) reported
from
Vancouver, British Columbia
.@TELUS advises that service has been restored.
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BdblE
(@MsYouDoYou) reported
from
Burnaby, British Columbia
God speed the technician that comes back to deal with these @TELUS network issues because we have pages and pages of notes and screenshots and videos where we go from our 60 mbps to 0 until we reboot the system they fixed Thursday. I have to find somewhere to work tomorrow.
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mike blackmon
(@MikeyBlackmon) reported
from
Burnaby, British Columbia
Wow so after 3.5 hours trying to help my parents switch to @ShawInfo and having a tech come out to their house, but they didn’t, and talking to the loyalty team @Shawhelp, they will be going back to Telus, haven’t seen service like this ever, and time for me to switch as well 👎
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BdblE
(@MsYouDoYou) reported
from
Burnaby, British Columbia
@maddynorton See, I enjoy the service at Telus except the part where nothing ever gets fixed.
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Rob Foster
(@rjfoster1511) reported
from
Vancouver, British Columbia
@TELUS @TELUSsupport WHERE ******** ARE YOU??? 8 HOURS WAITING FOR A SCHEDULED APPOINTMENT. BEYOND ******* RIDICULOUS NOW.
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BdblE
(@MsYouDoYou) reported
from
Burnaby, British Columbia
I’ve been with @TELUS since they were Clearnet in 1995 and I’ve always enjoyed them but there is literally nothing they could do to redeem themselves from the year of garbage internet which they charged us $200 to “fix” making bricked unusable internet.
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Jamie Billingham
(@jamiebillingham) reported
from
Surrey, British Columbia
So @PurolatorHelp Says that it’s not up to them to find the phone even though the delivery confirmation came to me they say it’s up to @TELUSsupport to solve the problem and of course Telus says it’s up to Purolator to try and locate the phone that was delivered to wrong address.
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Chad Rissanen
(@chadrissanen) reported
from
Surrey, British Columbia
@Shawhelp what is happening with the outages here? It’s been a month long of bad service/ no service this is ridiculous! #telus
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Stefano Buliani
(@sapessi) reported
from
Vancouver, British Columbia
@lizthegrey Oh, super interesting. What did you use? Right now I have a telus box going into a Google wifi mesh + cat6 off the Google wifi (the house is all wired). Would love to be able to skip one hop and have internet go first to the wired network then wifi from there
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Raymond
(@auraalexandra16) reported
from
Richmond, British Columbia
@TELUS This is to let you know that your Customer Service Representative was so Rude. Glad that I made a switched back to another provider.
Telus Issues Reports
Latest outage, problems and issue reports in social media:
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Brent Robinson 🇺🇦
(@Okotokslawyer) reported
@GraemePerrow I have a Telus Pik box because i have Telus internet and a lot of it is crap but the TSN app and the NLL games on it have been rock solid this season. And I’ve only had to login once.
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David Gibson 🇨🇦🇷🇼
(@DavidGibson604) reported
What is wrong with Telus TV & Internet service in western Kitsilano since at least 1730h today?
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Joshua Riverdale
(@transguys) reported
@TELUSsupport Thanks! I called and negotiated a $45/month discount. I won't get too much out of that though as I intend to cancel my Telus internet by summer.
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Scott Simpson
(@scoops1985) reported
@OfTwittah @Costant9Richard @SpaceX We had Bell Hub, which is probably similar or identical to Telus. It was absolute ****
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Evan Ryan
(@Eryan36) reported
@LeslieBall29 @Bell_Aliant Same thing happened to me when I canceled. Someone called me again later and asked me who I was switching to. I said telus and then she said that bells network has the better coverage. I just laughed.
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Anna Porter
(@annaporter_anna) reported
It's unforgivable that the three big telecom providers — Bell, Rogers and Telus — can continue to block cell service on the subway, an obvious connection for fearful riders trapped underground, out of sheer greed. @Star
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🇨🇦 🇺🇦 @204queen0574 🇬🇧 🇨🇦
(@204queen0574) reported
@MarstonHouseLS I will not use Telus ever again. Very bad experience and they charged me insane amounts of money when I ported my number over to a new provider. Over $500 when my contract had less than one month remaining on it.
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ré
(@reiputationn) reported
help telus just emailed me 😭
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Danica
(@DanicaHrenovka) reported
@m80574627 @CityNewsTO Telus is no different than Bell or Rogers but Telus has cute animals. Ha ha ha people buy mobile service because cute animals.
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The S̵t̵a̵d̵i̵a̵ Sane L̵i̵f̵e̵ LUNAtic
(@TheStadiaLife) reported
@Improjoe @TELUS Ahh you need their home services Optik TV, etc. Those aren't available in Saskatchewan, sadly. I only have cell service with them.