Telus outages and service status in Burnaby, British Columbia
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Full Outage Map
- Telus generated 1 outage signal in the last 24 hours around Burnaby, including 1 direct report.
- The most common problems reported in this area mention Internet, Total Blackout, and Phone.
- The most recent signal from this area was received Aug 4, 6:02 PM EDT.
- Internet (47%)
- Total Blackout (20%)
- Phone (20%)
- Wi-fi (7%)
- TV (7%)
Telus offers phone, internet and television services, as well as mobile phone and mobile internet service through Telus Mobility. Telus internet service uses DSL technology. Telus TV relies on satellite or internet television (IPTV). Telus' mobile phone network supports CMS, HSPA and LTE.
Problems in the last 24 hours in Burnaby, British Columbia
The chart below shows the number of Telus reports we have received in the last 24 hours from users in Burnaby, British Columbia and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Telus. Are you experiencing issues or an outage? Leave a message in the comments section!
Live Outage Map Near Burnaby, British Columbia
The most recent Telus outage reports came from the following cities: Vancouver, Anmore, and North Vancouver.
| City | Problem Type | Report Time |
|---|---|---|
 Vancouver
|
Phone | 2 hours ago |
|
Vancouver
|
Total Blackout | 2 days ago |
|
Vancouver
|
Wi-fi | 2 days ago |
|
Vancouver
|
TV | 8 days ago |
|
Vancouver
|
Phone | 9 days ago |
|
Vancouver
|
Internet | 9 days ago |
Nearby cities with recent reports
3 recent signals
Community Discussion
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Telus Issues Reports Near Burnaby, British Columbia
Latest outage, problems and issue reports in Burnaby and nearby locations:
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Karla كارلا جبيلي (she/her) (@asianhabibti) reported from Vancouver, British ColumbiaHassled 3 different customer service people from Telus on the phone for an hour and a half and got my monthly phone/cable/internet bill down $80. It pays to be a Pain In The ***.
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Prairie Paul (@PaulDoroshenko) reported from Vancouver, British Columbia@FeralChristineB @TELUS Problem is @Telus is a scam. They are not transparent at all.
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Lori Foster (@hornscallywag) reported from West End, British Columbia**** Telus money grubbing ********!!!!
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Ross Derewianko (@PingRD) reported from Vancouver, British ColumbiaSo @TELUS is doing a #purefiber upgrade in my building, they managed to knock @Novusnow down in half the building. When asked the techs stated "Novus must have a down fiber". I investigated and it turned out to be a loose ethernet cable...
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Grant Dawson (@pyeinburnaby) reported from Buckingham Heights, British Columbia@roguekiwi1 I feel your pain. It is now 3:45pm Saturday. I finally got through at 3pm today after starting at noon. They said the reboot of the system that they suspended in error would take 15minutes it has been 45 minutes and still nothing. 😡😡😡#telussucks #telus #terrible
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C.R. Martel, Esq. (@PickledGingerBC) reported from Coquitlam, British Columbia@CALCocoReads You should still have 911 access... phones are designed to hop on to any network it can pick up to place an emergency call, even if you have no SIM card... just means that Rogers/Fido customers would hop in to Telus/Bell to make the call.
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Bobbi-Lee Loganberg 🌻 (@BLeeLoganberg) reported from Vancouver, British Columbia@Solidchick4life August billing cycle, not the bill I just paid... It will not be enough to cover the inconveniences. I’ll be switching to TELUS as I no longer need TransCanada service.
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BdblE (@MsYouDoYou) reported from Burnaby, British Columbia@moodyangela @dustbobgod And they will allow you to hire out for help with your cables, instead of saying they won’t touch the cables and don’t know any one they could recommend that does. We are just supposed to be able to sort it all magically with Telus
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mama bear 🙈🙉🙊 🏳️🌈 (@trackwanderer) reported from Vancouver, British Columbia@BigNasty6oh4 I have telus for everything. Service is mostly OK. I find them easy to deal with, but I'm also assertive as **** ( without goimg full Karen on them) what keeps me with them though honestly is the massive discount we get through their deal with our building ( 40% discount)
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David Schreck (@StrategicThghts) reported from North Vancouver, British Columbia@TELUSsupport I have a Google email account and I don’t want another one. How do I stop nuisance text messages from TELUS about switching my TELUS email (which I never use).
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Olumuyiwa Igbalajobi, Ph.D (@olumuyiwaayo) reported from West End, British ColumbiaHi @TELUS, we do not have access to internet in the last couple of hours. Kindly fix this! Location- UBC, Vancouver!
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BdblE (@MsYouDoYou) reported from Burnaby, British ColumbiaTelus knows as well as I do that I only have one other option for internet so they aren’t that motivated to provide technicians that can help with anything outside of plugging in a device. My husband had to troubleshoot for them last week.
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Andrew Ferguson (@warandpeace) reported from Vancouver, British Columbia@MOOMANiBE Telus outage of some kind, it’s weirdly ‘mostly’ out but not fully ¯\_(ツ)_/¯
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Dave Pasin (@dave_pasin) reported from Vancouver, British Columbia@casper5803 @richardzussman @TELUS where are they getting these agents so quickly? Great if they actually can, however, the reality remains where are they getting them & why werent they deployed yesterday when it became obvious their ineptitude was creating huge issues?
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Trevor (@EastvanTrev) reported from Burnaby, British ColumbiaScam calls are getting out of hand. Over the past couple of days, I've had 5 calls for missing packages from DHL, CRA is sending someone to arrest me three times over and as of 5 minutes ago, my fourth covid emergency and I need to call back ASAP... Hey @TELUS and @Rogers , I bet
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Kerri Coombs (@kerricoombs) reported from Vancouver, British Columbia@pattibacchus @TELUS @TELUSsupport I use Lightspeed and have been paying about $40/month for years, as a very heavy internet user. Not sure how the service is because I've almost never needed it. I replaced a modem once and they were fine. Streaming is fine but YouTube uploads are kinda slow. I'm happy with them.
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DaleCadeau (@DaleCadeau) reported from Delta, British Columbia@DrGurdeepParhar As a member of Telus Life Plus, I am jumping no queues. All medical procedures I receive are outside of Telus & are in the MSP “lottery” to receive health care. I don’t have a family Doctor so how can keeping me out of visiting emergency or walk in clinics hurt the system?
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RitchWorld (@RitchWorld) reported from New Westminster, British ColumbiaHad a good talk with .@Shawhelp this weekend. After 20+ years of service, they played the greed game and didn’t want to talk. Called @TELUS and so happy to talk and worked a fabulous deal. father in law is happy as he will be saving $600/ year on home internet, cable and phone.
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BdblE (@MsYouDoYou) reported from Burnaby, British ColumbiaEvery 3-days @telus calls me to ask for my husband and every 3-days I tell them to stop and also that we cancelled our home internet service when they refused to make it work at all so it’s a waste of sales time. Every time they say they made a note. Then are annoyed. Repeat.
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miranda hudson (@_hudsonny) reported from Vancouver, British ColumbiaWho is better than @telus for home WiFi? Currently paying for the most expensive internet that is slow, intermittently down, and has the worst customer service.
Telus Issues Reports
Latest outage, problems and issue reports in social media:
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Beefhouse (@Tom_Selleck) reported@ODSPoor Also it's an old ****** Telus box (redundant statement since Telus implies ****) even the cable box upstairs stutter lags every time you change a channel. **** Telus.
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PsudoMike 🇨🇦 (@PsudoMike) reportedTelus took a $2.1 billion writedown on Telus Digital this quarter, the arm it built to sell AI and customer service work to other companies. Adjusted income still dropped 26 percent once you strip that out. I've built systems like this. The story sells long before anyone checks if the product holds up. Makes me wonder how many other Canadian telcos are carrying an AI unit priced on the same promise.
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Nickspirit (@Nickspirit4) reported@onesoccer It’s not on your station. I have Telus and one soccer and they are playing cpl. wtf
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JB (@JB969918124076) reported@TELUSsupport And now Telus has again shut down my business account without any approval. The account is in good standing. Even better, no one at Telus can address a business line outage on the weekend.
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the 小さい kaiju //HOODLUM on SPOTIFY➡️ (@cannaKAIJU) reportedHotspotting from hubbys phone cuz wifi is STILL NOT WORKING @TELUS
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Adam (@damofinance) reported@CDInewsletter People laughed at me for selling Telus at $22 at a loss lmao... **** industry **** stock!
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Dave McCarthy (@DaveAMcCarthy) reportedWhen @TELUS sends out customer service surveys, the subject line of the email should be: “SURVEY - Telus about it”.
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J7Wildcard (@J7Wildcard) reported@VanIsleInvestor @TELUS I signed up a few months ago, no issues, reasonable price. My wife is trying to sign up now. Couple days in and still having issues and the rates are up with less data. New boss man making changes.
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Wired (@1776_Enjoyer) reported@VanIsleInvestor @TELUS Hey @TELUS I am a customer, but I've blocked all of your numbers for spam calling me everyday from employees who sound like they're in Mumbai. Embarrassment of a company
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Tesla Guelph (@TeslaGuelph) reportedPlease @TELUS can you work to improve the very poor cellular service at Pinery Provincial Park? We don't need gigabit service, but basic call and messaging services would offer basic safety.