Telus Outage Report in Burnaby, British Columbia
Why is my Telus service not working?
Some problems detected
Users are reporting problems related to: internet, phone and wi-fi.
The latest reports from users having issues in Burnaby come from postal codes V5C , V5J , V3N and V5A .
Telus offers phone, internet and television services, as well as mobile phone and mobile internet service through Telus Mobility. Telus internet service uses DSL technology. Telus TV relies on satellite or internet television (IPTV). Telus' mobile phone network supports CMS, HSPA and LTE.
Full Outage Map
Problems in the last 24 hours in Burnaby, British Columbia
The chart below shows the number of Telus reports we have received in the last 24 hours from users in Burnaby, British Columbia and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
April 5: Problems at Telus
Telus is having issues since 06:20 AM EST. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Telus users through our website.
- Internet (49%)
- Phone (23%)
- Wi-fi (12%)
- TV (7%)
- E-mail (5%)
- Total Blackout (4%)
Live Outage Map Near Burnaby, British Columbia
The most recent Telus outage reports came from the following cities: Vancouver, Surrey, North Vancouver, Richmond, Coquitlam, Burnaby, Coquitlam, New Westminster, and Pitt Meadows.
| City | Problem Type | Report Time |
|---|---|---|
 Vancouver
|
Internet | 12 hours ago |
|
Vancouver
|
Internet | 2 days ago |
|
Vancouver
|
Total Blackout | 3 days ago |
|
Vancouver
|
Internet | 3 days ago |
|
Vancouver
|
Internet | 3 days ago |
|
Surrey
|
Phone | 4 days ago |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Telus Issues Reports Near Burnaby, British Columbia
Latest outage, problems and issue reports in Burnaby and nearby locations:
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Taylor (@seeking_Taylor) reported from Delta, British ColumbiaAnd now I need to deal with Telus mobility. Frustrating really because I’ve been a loyal mobility and home TV customer for over 15 years and it all seems like a massive rip off.
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Camy Ng (@ckmng8) reported from Vancouver, British ColumbiaBreaking down language barriers! I want to subtitle everything! @DustinJez @FCLEdu #transform2030 #microsofteducation #microsofteduca #telus #microsoftvan #wemovement #vancouver #BCEd #learning #SD43 #professionaldevelopment #****
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Alexi (@MsAlexi) reported from Vancouver, British Columbia@TELUSsupport I understand that scheduling and servicing takes time. However, we’ve been a TELUS customer for a long time and for a communication company, communication could be greatly improved. Now we wait... and looking at other providers that could get us connected ASAP. 3/3
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Francisco Gomez (@fjgomezl) reported from Vancouver, British ColumbiaTELUSsupport @TELUS Pik tv not working at the worst possible time @oscars2019
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Alexi (@MsAlexi) reported from Vancouver, British Columbia@TELUSsupport @TELUS When you’ve been using PureFibre internet for over 4 years and to find out that the new home you’re moving into does not have PureFibre even though the website and TELUS support confirmed that we have it, is a shitty to find out on your moving day 👎 1/2
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SIXO FOUR (@sixo_four) reported from North Vancouver, British Columbia@TELUSsupport @TELUS I have been a loyal customer for years and when my contract is up and I request a promo offer from your website and you say NO, makes switching to @ShawInfo that much easier of a decision. Brutal.
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Stefan Hawes (@hawes) reported from Vancouver, British ColumbiaDiscovering a problem with the modern world. When your Internet goes down and you have to wait a couple of days for someone to come by to fix it, you’re also without TV, movies, and music. Might just have to read in silence. @TELUS
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James Cobalt (@James_Cobalt) reported from Surrey, British Columbia@TheSamanthaMack @TELUS @JoshRimer @evilyn_13 @MistressTdotnet @AnnaLeeVRX When I had similar issues with Rogers, on a wired LAN they sent a tech to test signal and such. He replaced a splitter (for the visual cable), plugged me into it, and the issue was resolved.
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BdblE (@MsYouDoYou) reported from Vancouver, British ColumbiaEvery single time I have to talk to @TELUSsupport (often) it’s a great experience. I know people have TELUS issues but I am consistently pleased with their service and not enough people say positive things on this yelling machine.
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Vince Venditti (@vingienzo57) reported from Coquitlam, British ColumbiaHaving trouble with #telus tv, again! Seriously thinking of going back to #shaw, and once I go back I’m never coming back to #telus 🤨
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Ronald Swizzler (@stuffapproved) reported from Richmond, British Columbia@RogersHelps I’m pretty sure it’s your job to BS your customers. #telus never had these issues, but #rogers is horrible in the #canadaline tunnel section, especially towards Richmond. Of course I have roaming on.
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Grainne McElroy (@GrainneMcElroy) reported from Richmond, British ColumbiaSupport: Manage the Help @TELUS #BCNET201
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Mark Breslaw (@MarkBreslaw) reported from Vancouver, British Columbia@TELUSsupport I did call the sales team and was hung up on so I do t want to call in again. I would like to be treated like a customer TELUS wants to keep. Please tell me what iPhone options are available for the same deal I already received a confirmation for less than a week ago
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Steven 🇨🇦 (@spawnsteryvr) reported from Vancouver, British Columbia@TELUSsupport This is very odd. Some email is coming through but I know not all. Sent a test message from Gmail to TELUS, which was slow in receiving but I did get. Also just received one from something I subscribe to but still a minimum of 2 emails outstanding.
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Bob Woolsey (@bob_woolsey) reported from Vancouver, British Columbia@johnVcorbett @PattyOLimerick Don’t take this the wrong way, but as a Vancouverite who’s watched Ian Gillespie run amok for years... hahahahahahahahaha. Yeah, West Bank is terrible. Look up the TELUS Gardens development.
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BdblE (@MsYouDoYou) reported from Vancouver, British ColumbiaI really enjoy @TELUS as a company and have so very few issues with them or their services. I hope to heck when we move we can get fibre optic tho because it’s not workable in this townhouse and it’s annoying af.
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Tac one (@rightoutthere) reported from Coquitlam, British ColumbiaWith all the neg. crap I read against Telus, I'd like to say, ever since we switched from Shaw to Telus our lives have become communication stress free. I run a complete wireless smart home, our service has been great, customer service has been outstanding + much lower bill..👍
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LARAINE (@lorrain18185158) reported from Richmond, British Columbia@JillKrop Hi Jill, I’m looking at switching from Telus to Freedom have you heard any negative comments about dropped calls or bad reception outside of your “home” area thank you
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James (@jimmybee604) reported from Vancouver, British Columbia@TELUS wrote me a letter than opened with a self praise paragraph about how they won awards and how great they are. In the second paragraph they told me my bill is going up $10/month. What type of BS customer outreach is this. #crappytelecom #big3monopoly
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Aaron Gurney (@aarongurney) reported from Vancouver, British Columbia@TELUS I am having a frustrating time trying to call you guys to purchase Internet service from you. My call has been dropped 3 times and the call-back feature is no longer available. Please make it right.
Telus Issues Reports
Latest outage, problems and issue reports in social media:
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Doug Rawson (@RawsonDoug) reported@TELUSsupport I’m trying to talk to someone about moving services over to Telus but can only find support phone numbers on your website.
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Winnipeg Girl (@LoveMeLoveMyWpg) reportedHey @TELUS want to know how to make sure someone will never consider switching to you? Call them two more times within a week with the same sales pitch after someone very politely said they were not interested and to take them off the call list. #stopharrassingme
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Rob Hodkinson🇨🇦🏴 (@RobHodkinson) reportedJust a heads-up to @TELUS and @Rogers, your valuable customer service agents might be busier than normal today with people walking away from @bell. They are doing the right thing in making the switch, please take care of them.
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Ben Belshaw (@notthebees87) reportedYes, @Telus and @Rogers indulge in the same sort of shitty corporate behaviour @bell does, partly because consumers and the toothless CRTC tolerate it. But that's also the most powerful tool we the consumers have to signal to corporations that we demand better ethically. (/3)
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David Meroth (@DMeroth) reportedCan Rogers Telus why Bell sucks? 🇨🇦📱
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Ari Shapiro (@ari_shapiro) reportedBell and Telus have received $161 million in CEWS funds meant for companies struggling to pay their employees. In essence, they converted a wage subsidy designed to help Canadians into an expense leveraging tool for paying shareholder dividends without missing a beat. Disgusting.
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Aaron Burgess (@bk656) reported@ChrisFaber39 @Bell Not a Bell subscriber and I’ll never go to them. Join me at Telus!
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Gary Moen (@garymoen88) reportedAnd I thought Telus was bad... #Bell
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Dylan (@dylan_random) reported@danellew Jeez, now that you mention it, my email address is still with my mom's acct. as well. I switched to telus for a couple years and realized then that I never did switch it to my Shaw account. l thought then how absurd it is to be tethered to a brand by an email address in ~2014
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Spud McKenzie (@SpuddyMcKenzie) reported@statsy9er Jesus. That’s quite the incentive to want to stay. Honestly if I’m Roger’s or Telus, or any other mobile competitor, I come out with a new customer promotion and try and see what kind of turnover Bell has.