Telus Outage Report in Burnaby, British Columbia
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The latest reports from users having issues in Burnaby come from postal codes V5C , V5J , V3N and V5A .
Telus offers phone, internet and television services, as well as mobile phone and mobile internet service through Telus Mobility. Telus internet service uses DSL technology. Telus TV relies on satellite or internet television (IPTV). Telus' mobile phone network supports CMS, HSPA and LTE.
Full Outage Map
Problems in the last 24 hours in Burnaby, British Columbia
The chart below shows the number of Telus reports we have received in the last 24 hours from users in Burnaby, British Columbia and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Telus. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Telus users through our website.
- Internet (48%)
- Phone (23%)
- Wi-fi (12%)
- TV (7%)
- E-mail (5%)
- Total Blackout (4%)
Live Outage Map Near Burnaby, British Columbia
The most recent Telus outage reports came from the following cities: New Westminster, Vancouver, Surrey, North Vancouver, Richmond, Coquitlam, Burnaby, Coquitlam, and Pitt Meadows.
| City | Problem Type | Report Time |
|---|---|---|
 New Westminster
|
Phone | 5 hours ago |
|
Vancouver
|
Internet | 24 hours ago |
|
Vancouver
|
Internet | 2 days ago |
|
Vancouver
|
Total Blackout | 3 days ago |
|
Vancouver
|
Internet | 3 days ago |
|
Vancouver
|
Internet | 3 days ago |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Telus Issues Reports Near Burnaby, British Columbia
Latest outage, problems and issue reports in Burnaby and nearby locations:
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Tall Paul 'Mr Vancouver' (@TallPaulsLife) reported from Surrey, British ColumbiaWell @TELUS once again your service is sub par on so many level
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Mike Chadwick (@runnerofthewild) reported from Westmount, British Columbia@TELUSBusiness hoping you can help, I have two cell phones and internet through Telus business and I've just had my cell bill and been charged $120 in roaming which is ridiculous for sending a couple of texts. Considering taking my business elsewhere
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Samuel Armstrong (@RedSealSam) reported from North Vancouver, British Columbia@CraveCanada hello, my crave apps on smart tv and iPad are not letting me access any shows, and it says to contact service provider and that I’m not subscribed. I am subscribed and was literally watching a show yesterday. It also still working on my Telus on demand.
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The Real Thanksgiving was Last Month (@jsney20) reported from Burnaby, British ColumbiaTelus is bad. Please follow me for more Canadian Telecom info
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Bradley Smith (@bradley) reported from Kensington-Cedar Cottage, British Columbia@hellofisher I’ve had really good experience with the speeds and reliability of TELUS in my building (which is newer). Customer support is mediocre but has helped when I’ve needed them.
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jim stockman (@StockmanJim) reported from Coquitlam, British Columbia@nconvey Same happened with me for Shaw yesterday. 1019 then call back saying #1. Waited an additional 38 minutes and then apologetic because couldn’t help. Going to see Telus today.
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Adam MacGillivray (@acemacg) reported from Surrey, British Columbia@SarahCarms @TELUS Mine was glitchy yesterday. Didn’t connect to wifi then wouldn’t recognize the LTE network. I was able to reboot to fix it though.
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BdblE (@MsYouDoYou) reported from Burnaby, British Columbia@dooksofhazard @TELUSsupport I actually love TELUS mobility support. But this thing brands do with forcing you into a circular automated help situation is frustrating when you’re already frustrated.
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Tom Pearce (@tompearc) reported from Vancouver, British Columbia@TELUSsupport I have been down that telus alogorithm before... With no success. You have the box # and street intersection already.
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Haren (@HarenNt) reported from Vancouver, British Columbia“Customer complaints against Vancouver’s Telus surge 71%” - read this online today, and I must say I do agree 100% !!!! @TELUS
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Tall Paul 'Mr Vancouver' | 6’7 (@TallPaulsLife) reported from Vancouver, British Columbia@FEEZYDoesIT Struggles, it now “slows” down my data and doesn’t cut it off But let’s be honest this data costs TELUS nothing. Verizon has unlimited for cheaper than my 90$ 10 gigs cost... I’d add a gif but i don’t have the 10 min it will take to load @TELUS
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Paul McAfee (@MrPaulMcAfee) reported from Vancouver, British ColumbiaWhen you get amazing service from @shaw and @TELUS representatives - you don’t mind the cost so much. Alisha with @telusmobility was on the phone with me for almost 2 hours last night and she stuck with me to updates plans and phones. #ExperienceIsEverything
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Kenneth A Lush (@Kennethalush) reported from Surrey, British Columbia@telus sent me my cable bill on Christmas morning. **** you Telus!
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Stephanie Elizabeth (@StephKall) reported from Vancouver, British ColumbiaLOL @TELUS sent me a text today said it’s time to upgrade and they can help. I’ve had TELUS for years and the best they over me is $27 a month more for a two year contract 😂😂😂😂 #CustomerExperience #worst
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Jim Gordon (@jimgordontv) reported from Surrey, British Columbia@TELUSsupport @TELUS For the 3rd time since your August server breakdown, I am without email service! 3 times in 24 hour hours I have called and can't get answers. This continues to effect my business. Please help!!!!
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Aaron M (@BBMmeEH) reported from Vancouver, British ColumbiaWhen the time is right I will be switching out of @TELUS due to their poor choice of 5g provider this year 😞
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Ursula Maxwell-Lewis (@YouTravel) reported from Surrey, British Columbia@Shawhelp Thank you for your kind response. I contacted a friend who works for @TELUS . He guided me through resetting some coordinates. Seems okay now. My files show dealing with Patricia approx. a year ago. I'd noted her poor CR then. Twice bitten! 🥺
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Shawn Sviridov (@galleryss) reported from Vancouver, British Columbia@TELUSsupport can you advise if there are communication issues with Telus Network and other Mobility networks at this time in British Columbia, and potential cause of the issue and restoration
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Daniel Fox (@danudey) reported from Mount Pleasant, British Columbia@MJohnso51022309 @Novusnow Two major outages in a month sounds real bad. Two major outages in five years sounds a lot better. If you think TELUS or Shaw are going to be more reliable though, I’m not sure you’ll find that’s the case.
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Trevor (@uniontrevor1975) reported from New Westminster, British Columbia@rbraich @TELUS @TELUSsupport U dont get it obviously. Outsourcing and paying these people nothing while giving horrible service #keepitlocal 🇨🇦
Telus Issues Reports
Latest outage, problems and issue reports in social media:
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Sherida Charles (@SilveryCurls) reported@PaulDoroshenko @TELUS Is that a business price? I’m sure ours is not even close to that? Wth? Does that include landline? Cell service? Streaming charges? Cable?
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Commissioner Miner (@fanCRTCProfling) reportedAnother NG9-11: The Quebec Le Comité 9-1-1 du Syndicat canadien filed a procedural request in support of Telus to cancel the NG9-11 consultation (#CRTC # 2022-65) till they deal with this current part-1 file.
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Marlayna Amos (@marlaynaamos) reported@SamsungMobile attempt to fix it. (No they won't give me a new phone, which I'm sure anyone would prefer) So now, I as a single mother have to go without a phone for maximum 10 days. I need my phone to stay connected to my son, his school & his sitter! I called Telus and the guy is trying to
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ABeer (@beers12) reported@TELUS NEVER sign up for Telus #terribleservice I’ve been a customer for many years. Trying to add a service and no one can help. I get bumped 10+ times and not one person has a clue. Incompetent
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JJ Strikes Back (@elSchtaunko) reported@brettdrc @PaulDoroshenko @TELUS I use Lightspeed. $70 for 300 down, 100 up.
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Natasha Deering (@nbuis) reportedOur @TELUS internet isn’t working in Legacy Ridge #Lethbridge. Anyone in #yql having problems? Everything seems fine but no internet coming through to tv or devices. Data still works. @TELUSsupport
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Wendy 🇨🇦 (@perfectrose2011) reported@PaulDoroshenko @FeralChristineB @TELUS Shaw has Loyalty customer perks which I've benefited from over many years since having Shaw TV/Internet. Never have a problem with Internet service at all. Cost for WiFi internet is $89. which is high compared to other countries but for good service, I'll pay that.
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WonderSteve (@TheFallingStar) reported@PaulDoroshenko @TELUS What service did you subscribe for 215? 1GB fibre?
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Ai Communications (@InternetLimited) reportedThe Big 5 Canadian Internet Service Providers (ISPs) (Bell, Rogers, Telus, Shaw, and Quebecor (Videotron)) receive 73.3% of the market’s revenues and charge higher prices due to a lack of competition. #Competition #internet
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Julian Finn (@antitantrum) reportedNot to mention this is a conversation that’s only happening because you guys have failed to apply a $400 credit to our account that you owe us from not honouring the vacation suspension on our account. @telus is truly horrible to do business with.