Telus Outage Report in Burnaby, British Columbia

Problems in the last 24 hours in Burnaby, British Columbia

The chart below shows the number of Telus reports we have received in the last 24 hours from users in Burnaby, British Columbia and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Most Reported Problems

The following are the most recent problems reported by Telus users through our website.

• Internet (48%)
• Phone (23%)
• Wi-fi (12%)
• TV (7%)
• E-mail (5%)
• Total Blackout (5%)

Live Outage Map Near Burnaby, British Columbia

The most recent Telus outage reports came from the following cities: Vancouver, Surrey, North Vancouver, Richmond, Coquitlam, Burnaby, Coquitlam, New Westminster, and Pitt Meadows.

City	Problem Type	Report Time
Vancouver	Total Blackout	3 hours ago
Vancouver	Internet	5 hours ago
Vancouver	Internet	10 hours ago
Surrey	Phone	1 day ago
Surrey	Internet	1 day ago
Surrey	Wi-fi	2 days ago

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Telus Issues Reports Near Burnaby, British Columbia

Latest outage, problems and issue reports in Burnaby and nearby locations:

• 
  DaleCadeau (@DaleCadeau) reported 3 minutes ago from Delta, British Columbia

  @richardzussman As a member of Telus Life Plus, I am jumping no queues. All medical procedures I receive are outside of Telus & are in the MSP “lottery” to receive health care. I don’t have a family Doctor so how can keeping me out of visiting emergency or walk in clinics hurt the system?

• 
  Rob MacKay-Dunn 🇨🇦 (@robmackaydunn) reported 5 minutes ago from Westmount, British Columbia

  @TELUSsupport @WestVanDistrict As a longtime TELUS mobility x2, home security, Internet 50 x2 & Optik TV customer, I think it’s a fair question to ask why #PureFibre isn’t offered to @WestVanDistrict? After 4+ years of “coming soon”, I’m politely asking for a straightforward answer. Thank you

• 
  VWbugNuT (@Ryansisson7) reported 5 minutes ago from Pitt Meadows, British Columbia

  @TELUS The call-back service doesn't even call my phone it goes directly to my voicemail. What can you do about this disservice to your customers who can only wait on hold an hour to speak with a representative?

• 
  MelanieSerre (@thatmelanielynn) reported 13 minutes ago from Vancouver, British Columbia

  @TELUS Telus’s US 🇺🇸 Healthcare has absolutely NO PLACE in Canada 🇨🇦 You SUCK Telus!!! #GetTheHellOutOfCanada #TelusSUCKS Telus Health LifePlus program, get ******** out of Canada 🇨🇦 You have NO place here! This is Canada, ai think you got your countries mixed up!

• 
  gabrielle (@realgabeangel) reported 14 minutes ago from Richmond, British Columbia

  @FBI @CIA I have evidence that links Neteller and the management team into the PATHIC network (Rohit Joshi) into manipulation of data using Google servers (which ties in Google, Shaw, Rogers, Telus) and links @POTUS to improper legal misconduct by pardoning Jordan, an officer of

• 
  Steven 🇨🇦 ✡️ (@spawnsteryvr) reported 15 minutes ago from Vancouver, British Columbia

  Why can’t I access my account @TELUSsupport? Broken links, can’t view/manage my account - this is not how you treat customers @TELUS.

• 
  VWbugNuT (@Ryansisson7) reported 18 minutes ago from Surrey, British Columbia

  @TELUS How many times do I have to say NO to your co stant barrage of phone calls about switching my service? YOU ARE HARRASING ME. I'm not giving any info to the call center that for all I know is the same call center full of CRA scammer callers. TAKE NO FOR AN ANSWER!

• 
  miranda hudson (@_hudsonny) reported 23 minutes ago from Vancouver, British Columbia

  Who is better than @telus for home WiFi? Currently paying for the most expensive internet that is slow, intermittently down, and has the worst customer service.

• 
  HODLouly (@Maria_here) reported 25 minutes ago from Burnaby, British Columbia

  @theJagmeetSingh You mean Telus has workers still? Every time I call there I’ve never waited less than 45 minutes on hold

• 
  Dyhia Belhabib (@dyhiapadilla) reported 28 minutes ago from North Vancouver, British Columbia

  When @TELUS charges you almost 200$ for a basic internet service every month. Anyone using starlink for home internet in Vancouver?

• 
  Rob MacKay-Dunn 🇨🇦 (@robmackaydunn) reported 32 minutes ago from Westmount, British Columbia

  @TELUSsupport I seriously can’t remember how many times I’ve filled out your “Bring the TELUS PureFibre® network to my neighbourhood” form. TELUS marketers even call us to sell us PureFibre, only for us to have to explain to them that for some unexplainable reason @WestVanDistrict isn’t served

• 
  Rob MacKay-Dunn 🇨🇦 (@robmackaydunn) reported 35 minutes ago from Westmount, British Columbia

  @TELUS’ internet service has gotten so bad that we have to pay for 2 DSL lines to keep our TV, Internet and security system somewhat stable.

• 
  Miles (@mobius84) reported 42 minutes ago from Surrey, British Columbia

  @TELUSsupport @TELUS do you support the Google Pixel 6 on 5G+ (5G 3500 MHz) yet? I can't get a straight answer from tech support.

• 
  Nathan Sheng (@2022inYVR_CA) reported 42 minutes ago from Richmond, British Columbia

  @Telus, this #telus outage seems to be rather strategic. Somethings still work others don’t…

• 
  Steven 🇨🇦 ✡️ (@spawnsteryvr) reported 44 minutes ago from Vancouver, British Columbia

  Epic fail today @TELUSsupport @TELUS. Not only did my appointment for today get bungled but now your agents can’t even schedule a new one. This is horrible customer service. A lesson in how not to handle customers.

• 
  DaleCadeau (@DaleCadeau) reported 45 minutes ago from Delta, British Columbia

  @GlobalBC As a member of Telus Life Plus, I am jumping no queues. All medical procedures I receive are outside of Telus & are in the MSP “lottery” to receive health care. I don’t have a family Doctor so how can keeping me out of visiting emergency or walk in clinics hurt the system?

• 
  Andrew Ferguson (@warandpeace) reported 53 minutes ago from Vancouver, British Columbia

  @MOOMANiBE Telus outage of some kind, it’s weirdly ‘mostly’ out but not fully ¯\_(ツ)_/¯

• 
  DaleCadeau (@DaleCadeau) reported 54 minutes ago from Delta, British Columbia

  @DrGurdeepParhar As a member of Telus Life Plus, I am jumping no queues. All medical procedures I receive are outside of Telus & are in the MSP “lottery” to receive health care. I don’t have a family Doctor so how can keeping me out of visiting emergency or walk in clinics hurt the system?

• 
  Rob MacKay-Dunn 🇨🇦 (@robmackaydunn) reported 55 minutes ago from Westmount, British Columbia

  Been hearing “coming soon” for 4+ years…is there an infrastructure issue with @TELUS & @WestVanDistrict?

• 
  Gaurav Sharma (@GauravS19496069) reported 59 minutes ago from Surrey, British Columbia

  @Shawhelp I have been out of services from last 48 hours inspite of having electricity at home. Neighborhood is getting services from Telus but shaw seems to not working. Location Fraser heights, Surrey BC. It's so frustrating

Telus Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Looking Glass  (@Look4Glass) reported 5 minutes ago

  @TELUSsupport I have been awaiting your FRAUD DEPARTMENT to call me back AS PROMISED, for 5 days now!! I have been on hold for over 3 hours today, nobody at Telus cares!! WTF IS GOING ON?!!!

• 
  Dan D'Alessandro (@ddalessandro) reported 5 minutes ago

  @rogers #rogers sure you know but Rogers just as bad as telus. Almost an hour waiting to get helped. It’s crazy that whole industry treats customers like $&@&$ and we have no real alternative.

• 
  Stephanie Mayne (@StephanieMayne) reported 6 minutes ago

  @TELUSsupport I’m not a Telus customer but am receiving Telus invoice, account & upcoming installation emails. I need this to be actioned please.

• 
  Victims of Capitalism Memorial (@NunoRamallho) reported 7 minutes ago

  @TELUS your customer service is such garbage. It's virtually impossible to reach an agent. I made the mistake of purchasing a mobility plan but I'm switching back to my old provider right away.

• 
  Dr. Robyn Rivard 🏳️‍⚧️ (@robynrivard22) reported 8 minutes ago

  anyone else with phones on #bell or #telus just experience a brief outage

• 
  -km (@Kaaaymariee) reported 9 minutes ago

  @TELUS has to be the worst phone companies.. been a customer for over 10 years and they still don’t do **** for you. #telus @TELUSsupport

• 
  Froddoyo (@Froddoyo) reported 9 minutes ago

  @SimplyMatthias @massaBeard @TheBeardGuys Lmao yea I have three options. 6 down 1 up with telus. Obvious nope. My current provider offers 1000 down 10 up, or 150 down 20 up on a more expensive business account. 🙄 I took the 20 up but miss out on the 1000 down

• 
  Todd Corrigall (@PGChamberCEO) reported 10 minutes ago

  Hey @TELUS we got fiber to our house a month ago and it's gone down multiple times since. Never any issues before the changeover. Any suggestions or thoughts? In #CityofPG

• 
  Angus Walker 🐝 (@anguswalker) reported 11 minutes ago

  @marecageo @RobTheHockeyGuy Please don't. BC Place is BC Place. If they want to go that route, then it can be BC Place sponsored by Telus, but no Telus Place or some crap like that.

• 
  Spencer Love | @LoveWrestlingCA (@SpennyLove) reported 14 minutes ago

  Today has consisted of finding out how much my vehicle will be to fix and waiting on TELUS to figure out why I was so wildly overcharged on my bill last month 🙃