Telus Outage Report in Burnaby, British Columbia
No problems detected
If you are having issues, please submit a report below.
The latest reports from users having issues in Burnaby come from postal codes V5C, V5A, V5H, V3N and V5J.
Telus offers phone, internet and television services, as well as mobile phone and mobile internet service through Telus Mobility. Telus internet service uses DSL technology. Telus TV relies on satellite or internet television (IPTV). Telus' mobile phone network supports CMS, HSPA and LTE.
Full Outage Map
E-mailProblems in the last 24 hours in Burnaby, British Columbia
The chart below shows the number of Telus reports we have received in the last 24 hours from users in Burnaby and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Telus. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Telus users through our website.
-
Internet (54%)
-
Phone (21%)
-
TV (10%)
-
Wi-fi (8%)
-
Total Blackout (5%)
-
E-mail (3%)
Live Outage Map Near Burnaby, British Columbia
The most recent Telus outage reports came from the following cities: Vancouver, Burnaby, Surrey, Richmond, Delta, Coquitlam, North Vancouver, Cloverdale, Port Coquitlam, Port Moody and New Westminster.
| City | Problem Type | Report Time |
|---|---|---|
 Vancouver |
Internet | |
| Burnaby |
Wi-fi | |
| Vancouver |
Internet | |
| Surrey |
Internet | |
| Richmond |
TV | |
| Vancouver |
TV |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Telus Issues Reports Near Burnaby, British Columbia
Latest outage, problems and issue reports in Burnaby and nearby locations:
-
Grant Dawson
(@pyeinburnaby) reported
from
Buckingham Heights, British Columbia
Waiting for #telus support to call me back. No internet. Any guesses on how long this will be? We are at 35minutes already
-
John Reid
(@johnb45_reid) reported
from
Coquitlam, British Columbia
Why is it that telus doesn't know what it's doing. I pay money to block my phone going out to the internet, except using my own wifi. Then I get repeated emails, texts to connect to telus internet. I guess they just pocket the money as a bonus for themselves. Fix your problem.
-
VWbugNuT
(@Ryansisson7) reported
from
Pitt Meadows, British Columbia
@TELUS The call-back service doesn't even call my phone it goes directly to my voicemail. What can you do about this disservice to your customers who can only wait on hold an hour to speak with a representative?
-
DaleCadeau
(@DaleCadeau) reported
from
Delta, British Columbia
@GlobalBC As a member of Telus Life Plus, I am jumping no queues. All medical procedures I receive are outside of Telus & are in the MSP “lottery” to receive health care. I don’t have a family Doctor so how can keeping me out of visiting emergency or walk in clinics hurt the system?
-
Rob MacKay-Dunn 🇨🇦
(@robmackaydunn) reported
from
Westmount, British Columbia
@TELUSsupport @WestVanDistrict As a longtime TELUS mobility x2, home security, Internet 50 x2 & Optik TV customer, I think it’s a fair question to ask why #PureFibre isn’t offered to @WestVanDistrict? After 4+ years of “coming soon”, I’m politely asking for a straightforward answer. Thank you
-
Dyhia Belhabib
(@dyhiapadilla) reported
from
North Vancouver, British Columbia
When @TELUS charges you almost 200$ for a basic internet service every month. Anyone using starlink for home internet in Vancouver?
-
Steven 🇨🇦 ✡️
(@spawnsteryvr) reported
from
Vancouver, British Columbia
Epic fail today @TELUSsupport @TELUS. Not only did my appointment for today get bungled but now your agents can’t even schedule a new one. This is horrible customer service. A lesson in how not to handle customers.
-
Steven 🇨🇦 ✡️
(@spawnsteryvr) reported
from
Vancouver, British Columbia
Why can’t I access my account @TELUSsupport? Broken links, can’t view/manage my account - this is not how you treat customers @TELUS.
-
John Reid
(@johnb45_reid) reported
from
Coquitlam, British Columbia
Telus I sent you a message but Twitter has a problem. It keeps saying we are trying to verify you and then it can't. Is this how big money talks?
-
Jason Michael
(@JayGarfs) reported
from
Richmond, British Columbia
@TELUS @TELUSsupport #piktv #telusplus can you please fix telus+ this is getting ridiculous
-
John Reid
(@johnb45_reid) reported
from
Coquitlam, British Columbia
Telus support. I have tried but since you control my phone you can make it look like I am not replying. I already know that you control most of what I see and do. When I look at a site and can go get a coffee before it opens makes me very suspicious about your intentions.
-
DaleCadeau
(@DaleCadeau) reported
from
Delta, British Columbia
@richardzussman As a member of Telus Life Plus, I am jumping no queues. All medical procedures I receive are outside of Telus & are in the MSP “lottery” to receive health care. I don’t have a family Doctor so how can keeping me out of visiting emergency or walk in clinics hurt the system?
-
Vancouver Owls™️
(@Vancouverowls) reported
from
Vancouver, British Columbia
@WhitecapsFC Telus a company known for terrible customer service and whitecaps known for the exact same thing,a match made in heaven
-
Grant Dawson
(@pyeinburnaby) reported
from
Buckingham Heights, British Columbia
@roguekiwi1 I feel your pain. It is now 3:45pm Saturday. I finally got through at 3pm today after starting at noon. They said the reboot of the system that they suspended in error would take 15minutes it has been 45 minutes and still nothing. 😡😡😡#telussucks #telus #terrible
-
DaleCadeau
(@DaleCadeau) reported
from
Delta, British Columbia
@DrGurdeepParhar As a member of Telus Life Plus, I am jumping no queues. All medical procedures I receive are outside of Telus & are in the MSP “lottery” to receive health care. I don’t have a family Doctor so how can keeping me out of visiting emergency or walk in clinics hurt the system?
-
VWbugNuT
(@Ryansisson7) reported
from
Surrey, British Columbia
@TELUS How many times do I have to say NO to your co stant barrage of phone calls about switching my service? YOU ARE HARRASING ME. I'm not giving any info to the call center that for all I know is the same call center full of CRA scammer callers. TAKE NO FOR AN ANSWER!
-
Nicky Bullets
(@nbrosef) reported
from
Vancouver, British Columbia
@BuddJacket @BigNasty6oh4 @BigNasty6oh4 This. You just play them off each other and watch them beg for your service like the corporate bloodsuckers they are. Telus all day for TV 📺 be never had complaints about your internet just watch the upselling. Bloodsuckers all of them so.
-
Asim Maple
(@asim_maple) reported
from
Surrey, British Columbia
@TELUS @TELUSsupport what's the best contact to call to cancel the new telus tv connection I took couple of days back. Never experienced such worst slowest service ever
-
mama bear 🙈🙉🙊 🏳️🌈
(@trackwanderer) reported
from
Vancouver, British Columbia
@BigNasty6oh4 I have telus for everything. Service is mostly OK. I find them easy to deal with, but I'm also assertive as **** ( without goimg full Karen on them) what keeps me with them though honestly is the massive discount we get through their deal with our building ( 40% discount)
-
Nicky Bullets
(@nbrosef) reported
from
Vancouver, British Columbia
@BuddJacket @BigNasty6oh4 @BigNasty6oh4 This. You just play them off each other and watch them beg for your service like the corporate bloodsuckers they are. Telus all day for TV never had complaints about their internet and I okay poker online. Just watch the upselling. Bloodsuckers all of them so.
Telus Issues Reports
Latest outage, problems and issue reports in social media:
-
Northern Girl 🇨🇦🏴🇮🇪
(@RunNorthernGirl) reported
@TELUS Dig under the surface and you will find 5G contracts....tied to WEF. Take your lines off my property, I do not want your Telus service. The Canadian public deserves uncurrupt Health Care delivery. Conflicts of interest exist
-
Slosh The Yeti
(@SloshTheYeti) reported
@SuzeMorrison @TELUS Right now that cost burden is theortically distributed across everyone - including those who don't qualify for credit. Is there a particular solution outside of these two options you would rather see?
-
Wayne Mercer
(@burrowingeye) reported
@ty_olsen So much for the federal request to big Telco to establish a system for 911 in case of outage....and meanwhile Telus wants a surcharge for those using credit cards !?!? @TELUSNews @CRTC
-
Ashley Zhou
(@AshleyBZhou) reported
Shocker. When @TELUS @TELUSsupport reached out from my tweet asked me to DM. They care so little about their customer just gave “sorry for inconvenience, have a nice day” answer. Without addressing anything. #awfulbusiness #telussucks #support
-
Jimcarrol1964
(@jimcarrol1964) reported
@CRTCeng I am asking that you deny Telus request for a 1% surcharge on cell phone bills as this is unnecessary and increases the price of cell phone service for people when it is not necessary
-
I Know Best
(@huzeyodaddy) reported
@telus @TELUSsupport why the hell don't you have callback service for mobility customers instead of making people wait on hold for 2 or 3 hours?!? It's 2022 for crissakes and some things can't be done online
-
Ari (aka Susan) Rochester
(@sprochester) reported
@mynlcorner @koodo I'm with koodo and have had more calls dropping in the past few weeks, but not nearly what you're describing. There's only one Telus tower near you. I wonder if it's down?
-
A.J
(@dairyballin7) reported
@TELUS I hate your company so much. I pay 110 a month for the worst internet/data I've ever had in my entire life. You have made me so angry with your disrespect that I will go out of my way to have people switch from Telus to Roger's or anything esle besides your service.
-
Steffani Cameron, Deep State Operative
(@SnarkySteff) reported
@Deanna06615379 @FraserValleyRD Trudeau has nothing to do with running Telus, you idiot. Your complaint is with Telus.
-
Maximum Venture
(@MaximumVenture) reported
@TO_Resident On the first page one of the jobs was at Telus, the other at Apple. Are you sure they're billing OHIP? There's never been a government monopoly on healthcare jobs.