Telus Outage Report in Burnaby, British Columbia
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The latest reports from users having issues in Burnaby come from postal codes V5J, V3N and V5A.
Telus offers phone, internet and television services, as well as mobile phone and mobile internet service through Telus Mobility. Telus internet service uses DSL technology. Telus TV relies on satellite or internet television (IPTV). Telus' mobile phone network supports CMS, HSPA and LTE.
Full Outage Map
E-mailProblems in the last 24 hours in Burnaby, British Columbia
The chart below shows the number of Telus reports we have received in the last 24 hours from users in Burnaby and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Telus. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Telus users through our website.
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Internet (51%)
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Phone (22%)
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Wi-fi (10%)
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TV (7%)
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E-mail (6%)
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Total Blackout (4%)
Live Outage Map Near Burnaby, British Columbia
The most recent Telus outage reports came from the following cities: Surrey, Vancouver, Burnaby, North Vancouver, Coquitlam, Pitt Meadows, Richmond, New Westminster and Port Moody.
| City | Problem Type | Report Time |
|---|---|---|
 Surrey |
TV | |
| Vancouver |
Internet | |
| Vancouver |
Internet | |
| Surrey |
Wi-fi | |
| Vancouver |
Phone | |
| Vancouver |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Telus Issues Reports Near Burnaby, British Columbia
Latest outage, problems and issue reports in Burnaby and nearby locations:
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BdblE
(@MsYouDoYou) reported
from
Burnaby, British Columbia
Telus knows as well as I do that I only have one other option for internet so they aren’t that motivated to provide technicians that can help with anything outside of plugging in a device. My husband had to troubleshoot for them last week.
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mike blackmon
(@MikeyBlackmon) reported
from
Burnaby, British Columbia
Wow so after 3.5 hours trying to help my parents switch to @ShawInfo and having a tech come out to their house, but they didn’t, and talking to the loyalty team @Shawhelp, they will be going back to Telus, haven’t seen service like this ever, and time for me to switch as well 👎
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E-Comm 9-1-1
(@EComm911_info) reported
from
Vancouver, British Columbia
.@TELUS advises that service has been restored.
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🎙Sikadime🔈
(@Sikadime) reported
from
Coquitlam, British Columbia
@CraveHelp @CraveCanada It’s not in regards to On Demand... do you even read what I wrote or look at the picture. Wow...ok I’ll be cancelling my Crave service. I’m a Telus technician as well so I know how Optik tv works. Your app is a mess.
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jimmynighttime
(@jimmynighttime) reported
from
Surrey, British Columbia
@TELUSsupport Spent over an hour on hold to be unknowingly kicked over to an answering machine? I spend so much$$ with TELUS, why is service so hard to get?
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Raymond
(@auraalexandra16) reported
from
Richmond, British Columbia
@TELUS This is to let you know that your Customer Service Representative was so Rude. Glad that I made a switched back to another provider.
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BdblE
(@MsYouDoYou) reported
from
Burnaby, British Columbia
And yes. They customer service people are delightful and always eager to help. I love @TELUSsupport . But their job is made harder by unusable systems. I’ve put hours and hours and hours into trying to keep Telus as a provider but I it’s time to leave the abusive relationship.
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BdblE
(@MsYouDoYou) reported
from
Burnaby, British Columbia
I’ve been with @TELUS since they were Clearnet in 1995 and I’ve always enjoyed them but there is literally nothing they could do to redeem themselves from the year of garbage internet which they charged us $200 to “fix” making bricked unusable internet.
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Bernadette Keenan
(@BernadetteNTF) reported
from
Surrey, British Columbia
@malcolm8 @TELUSsupport @TELUS Can you get Shaw? I have had it elsewhere and never the type of grief I am getting from Telus
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Brad Veinot
(@VanCityVeinot) reported
from
Vancouver, British Columbia
Shout to @TELUS for having the worst ******* internet service in BC for playing @Xbox online. #MovingToShaw
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Jamie Billingham
(@jamiebillingham) reported
from
Surrey, British Columbia
So @PurolatorHelp Says that it’s not up to them to find the phone even though the delivery confirmation came to me they say it’s up to @TELUSsupport to solve the problem and of course Telus says it’s up to Purolator to try and locate the phone that was delivered to wrong address.
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James Young
(@jamespatyoung) reported
from
North Vancouver, British Columbia
@dkeeping They do. But I find the 4K lags a lot on my Telus box. Moving to a new house and hoping the tech can help me out
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Rob Foster
(@rjfoster1511) reported
from
Vancouver, British Columbia
@TELUS @TELUSsupport WHERE ******** ARE YOU??? 8 HOURS WAITING FOR A SCHEDULED APPOINTMENT. BEYOND ******* RIDICULOUS NOW.
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Jennifer Duholke
(@JDNovel) reported
from
North Vancouver, British Columbia
@TELUS Our TV signal here in North Van keeps dropping-been like this for two days. What’s up Telus? @NorthVanRT
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Lexa Hobenshield
(@LexaHobenshield) reported
from
Anmore, British Columbia
@TELUS you need to do better! I watch on average one movie per year... it continues to freeze intermittently. To contact you for support (and wait for a response) is something I don’t have time for. I expect more for what I spend with you! #dobetter #customerservicematters
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BdblE
(@MsYouDoYou) reported
from
Burnaby, British Columbia
God speed the technician that comes back to deal with these @TELUS network issues because we have pages and pages of notes and screenshots and videos where we go from our 60 mbps to 0 until we reboot the system they fixed Thursday. I have to find somewhere to work tomorrow.
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BdblE
(@MsYouDoYou) reported
from
Burnaby, British Columbia
@maddynorton See, I enjoy the service at Telus except the part where nothing ever gets fixed.
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Stefano Buliani
(@sapessi) reported
from
Vancouver, British Columbia
@lizthegrey Oh, super interesting. What did you use? Right now I have a telus box going into a Google wifi mesh + cat6 off the Google wifi (the house is all wired). Would love to be able to skip one hop and have internet go first to the wired network then wifi from there
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Roland van Kaauwen
(@DaddyR69) reported
from
Surrey, British Columbia
@ShawInfo. I get there’s a problem but this is ridiculous. I never had problems like this when I was a Telus client. Someone PLEASE ADVISE what the hell is going on and when my cable and internet is coming back up !?!?! 2/2
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Chad Rissanen
(@chadrissanen) reported
from
Surrey, British Columbia
@Shawhelp what is happening with the outages here? It’s been a month long of bad service/ no service this is ridiculous! #telus
Telus Issues Reports
Latest outage, problems and issue reports in social media:
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Kevin says #WearAMask 🇨🇦
(@kevinlovestech) reported
@brrittannyh Definitely go with Shaw. Telus isn't worth the hassle or the terrible customer service.
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ALadyTess
(@ALadyTess) reported
@VancityReynolds Why cant we get this in Canada?!?!?! Telus sucks man help us out
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Dani | Marketing • Comms |
(@danicaSnelson) reported
I’ll never forget Black Friday 2013 when I worked 14hrs @ TELUS in the mall cuz I REALLY needed $ to pay my tuition. When I was done, I pulled cash from a BMO ATM and mindlessly took the cash, forgot to remove my card, & left. The person behind me withdrew $200 from my account.
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jean jiovanna
(@eyesolvert) reported
@TELUS wifi is so utterly useless id rather drag my ***** through broken glass in the deepest pits of hell while hitler rims me, than even ATTEMPT to play ANY game online. my deceased grandmother's rotten ****** would serve as a better router than what you ***** have 2 offer.
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Triple S
(@scottsimonsays) reported
@stephen_taylor @ETito604 Do you include major Canadian telcos in that? Can Bell, Rogers, Telus, refuse to provide me with internet and telephone service? Genuine question here as I think out loud.
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QWWUPP
(@Backwards_asian) reported
@TELUS literally the worst internet provider on the planet
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James Aspinall
(@stang8869) reported
@Shawhelp It's interesting your Black Friday offer made to me today was to almost double my bill and give me 300mb instead of the 600mb I have. The $90 Telus 1gb down/1gb up seems so much better than the $125 for 1gb down / 100mb up. 2 weeks with no internet wasn't cool too.
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SOC®
(@StockOverCoffee) reported
Nokia recently secured a contract to deploy 5G infrastructure solutions for TELUS Corporation TU. In addition to improved network performance, the solutions are likely to expand the 5G service offerings of the Canadian operator and strengthen its leading market position.
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C6 ੧ਓ 🇨🇦🇮🇳
(@vanc606) reported
Everyone! Please check your @TELUS bills, phone , internet , mobile, everything. These guys can’t get their billing right. I wonder how many people have this service set as autopay and are getting ripped off every month. @TELUSsupport what a joke
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OJ
(@OJRajeh) reported
@alibleedgreen @TELUS Dude ... watch this clip I’m about to post. 16 bodies and a layup of a win ... but they can’t seem to fix their network issues even tho we upgraded! SCAM ARTISTS! @TELUS