Telus Outage in Burnaby, British Columbia

Telus offers phone, internet and television services, as well as mobile phone and mobile internet service through Telus Mobility. Telus internet service uses DSL technology. Telus TV relies on satellite or internet television (IPTV). Telus' mobile phone network supports CMS, HSPA and LTE.

 Problems detected at Telus

Telus problems in the last 24 hours in Burnaby, British Columbia

Telus Outage Chart in Burnaby, British Columbia

August 23: Problems at Telus

Telus is having issues since 09:00 PM EST. Are you also affected? Leave a message in the comments.

Most Reported Problems:

E-mail
(85.77%)
Internet
(6.53%)
Phone
(4.39%)
TV
(1.59%)
Total Blackout
(.89%)
Wi-fi
(.83%)

Telus Outage Map Near Burnaby, British Columbia

The most recent outage reports and issues originated from Burnaby, New Westminster, Vancouver, Delta, Surrey, North Vancouver, Richmond, Coquitlam, Pitt Meadows, Port Coquitlam, Port Moody and Coquitlam.

Burnaby TV
New Westminster TV
Vancouver Internet
Vancouver Internet
Delta E-mail
Surrey E-mail

Telus in Burnaby, British Columbia Comments

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Telus Issues Reports Near Burnaby, British Columbia

Latest outage, problems and issue reports in Burnaby and nearby locations:
  • DarrenWatts82 Darren Watts (@DarrenWatts82) reported from Surrey, British Columbia

    @TELUS hi, wondering if someone from customer services can pm me. Interested in adding internet with my optik tv. Internet is currently with Shaw.

  • galleryss Shawn Sviridov (@galleryss) reported from Vancouver, British Columbia

    @AllyBertamini @BarbSchmidt4 @TELUSsupport @DebraPurdyKong - As someone who works in related technology field, I can imagine Telus is putting a momentous effort in. These failures can be so complex that restoration can take longer than even the IT techs expected. Telus for sure working hard with no sleep on this issue.👍

  • StevenINK Steven Schelling (@StevenINK) reported from Vancouver, British Columbia

    @gazzer49 @TELUSsupport @TELUS I’ve given up, Gary. Moving to a Gmail server and maybe changing my home service.

  • jimgordontv Jim Gordon (@jimgordontv) reported from Vancouver, British Columbia

    @TELUSsupport I am 2 hours from "Outage Day 3" here in Vancouver, emails coming in, brief windows of being able to reply. For the 4th time in the last 24 hours, please update!!! #telus

  • Margieville Margieville (@Margieville) reported from Burnaby, British Columbia

    Over the past couple of days I've experienced the best & worst of customer service & support. @lululemon has killed it yet again with their planning for @SeaWheeze - great customer support. My experiece with my @telus webmail & @TELUSsupport has been quite the opposite.

  • Margieville Margieville (@Margieville) reported from Burnaby, British Columbia

    I'm in the 2nd day, heading into the 3rd with no email service which means all the documents I need & memories which are being shared with me for this weekend's race aren't accessible. You're one of the largest telecom companies @TELUS get your crap together and fix this!

  • RSine57 Ron Sine (@RSine57) reported from Burnaby, British Columbia

    @TELUSsupport still 36 and still counting hours with no email. No answers as to why either. Poor job for everyone associated with #TELUS Do Better

  • spawnsteryvr Steven 🇨🇦 ✡️ (@spawnsteryvr) reported from Vancouver, British Columbia

    @pacificbird @TELUSsupport Yeah been getting those too. Email is very sporadic. What might not send right away, ends up going a couple of minutes later. I checked the outage page and Telus is still experiencing issues. Supposed to be resolved sometime around 1 P.M. PST.

  • spawnsteryvr Steven 🇨🇦 ✡️ (@spawnsteryvr) reported from Vancouver, British Columbia

    Email down and out in Vancouver.....again. Thanks for nothing #Telus.

  • jimgordontv Jim Gordon (@jimgordontv) reported from Vancouver, British Columbia

    @TELUSsupport This has been a disgraceful (and for me, expensive), technical episode #telus and as a 25 year loyal customer who has cell, home phone, internet and tv with you, I will be looking at whether I continue with you!!

  • banger19 Michelle Bancroft (@banger19) reported from Vancouver, British Columbia

    @TELUSsupport Any word on when this outage will be resolved. Difficult to conduct business and connect with people without email. #telus #compensation

  • jimgordontv Jim Gordon (@jimgordontv) reported from Vancouver, British Columbia

    @TELUSsupport Im a 25 year #telus customer and have everything with you guys. This ongoing outage problem on a work day is inexcusable!! You've cost me a day's wages!!!

  • j_holtslander Jay Holtslander (@j_holtslander) reported from Vancouver, British Columbia

    @chrisonhismac I despise Telus as a service provider so I’ll stick to Rogers even with the lesser coverage.

  • SbonnerABV SbonnerABV (@SbonnerABV) reported from Vancouver, British Columbia

    I’ve had TELUS at my condo in Gastown for over 20 years. Way better service and 4K services. Waiting for them to arrive in Yaletown to switch over.

  • RajeshPrashar Rajesh Prashar (@RajeshPrashar) reported from Coquitlam, British Columbia

    @TELUSsupport I got email telling me that I could use Telus Home Phone app. When tried to log in to app I got message that the service was not available in my area.

  • spawnsteryvr Steven 🇨🇦 ✡️ (@spawnsteryvr) reported from Vancouver, British Columbia

    @TransLink The problem here is that Shaw, at best, is free for 1/2 hour if you’re not one of their customers. Telus (what’s in Metro Vancouver taxis) would’ve been better. That’s actually free.

  • jodyvance Jody Vance (@jodyvance) reported from Vancouver, British Columbia

    @rxstephanie @Yankoster @TELUSsupport @TELUS I will give them a chance to fix what's happened. Having my bill jump by $20 a month, without reason, is sketchy.

  • Westjet007 Jennifer West (@Westjet007) reported from Vancouver, British Columbia

    I seriously recommend that people NOT get services with @Shawhelp. They don't keep their word and customer service is atrocious. Telus is your better option.

  • MeowjinBoo River B^#!$ Meowjin (@MeowjinBoo) reported from Vancouver, British Columbia

    @smashforwarddoc @TELUS @STORYHIVE Oh damn the project won. Grats!

  • gh0stflesh Slurms MacKenzie (@gh0stflesh) reported from Coquitlam, British Columbia

    Telus pls come fix our internet I haven't been able to take my Spanish lessons in a full week and the duolingo owl is trying to kill me

  • KalpnaSolanki1 Kalpna (@KalpnaSolanki1) reported from Burnaby, British Columbia

    @TELUSsupport Fibre is available in our area and line is in place. Tech just did not know how to do the connection! Yet, @telus discontinued the old service!

  • KalpnaSolanki1 Kalpna (@KalpnaSolanki1) reported from Burnaby, British Columbia

    Tsk Tsk @TELUS cancelling my old internet service in anticipation of fibre optic being connected WITHOUT verification that the work had actually been completed. Now I have no internet connection at all @TELUSsupport #FAIL

  • KimABowie Kimberley Bowie (@KimABowie) reported from Vancouver, British Columbia

    @Ian_A_MacDonald @jodyvance @TELUS I’m so sorry. Telus is brutal and overcharges me every month. And customer service is abysmal.

  • iheliconnet HeliConnect (@iheliconnet) reported from Delta, British Columbia

    @TELUSsupport been on hold for 30 minutes. Soon as a delta cable/eastlink gets a bit higher speed I’m so gone. We have a total outage. No acknowledgment on Telus’s past othervthan leave you on hold. Could at least put a notice out or something! SUCKS!!!

  • MarkBreslaw Mark Breslaw (@MarkBreslaw) reported from Vancouver, British Columbia

    @TELUSsupport I did call the sales team and was hung up on so I do t want to call in again. I would like to be treated like a customer TELUS wants to keep. Please tell me what iPhone options are available for the same deal I already received a confirmation for less than a week ago

  • MsAlexi Alexi (@MsAlexi) reported from Vancouver, British Columbia

    @TELUSsupport I understand that scheduling and servicing takes time. However, we’ve been a TELUS customer for a long time and for a communication company, communication could be greatly improved. Now we wait... and looking at other providers that could get us connected ASAP. 3/3

  • GrainneMcElroy Grainne McElroy (@GrainneMcElroy) reported from Richmond, British Columbia

    Support: Manage the Help @TELUS #BCNET201

  • MsAlexi Alexi (@MsAlexi) reported from Vancouver, British Columbia

    @TELUSsupport @TELUS When you’ve been using PureFibre internet for over 4 years and to find out that the new home you’re moving into does not have PureFibre even though the website and TELUS support confirmed that we have it, is a shitty to find out on your moving day 👎 1/2

  • hawes Stefan Hawes (@hawes) reported from Vancouver, British Columbia

    Discovering a problem with the modern world. When your Internet goes down and you have to wait a couple of days for someone to come by to fix it, you’re also without TV, movies, and music. Might just have to read in silence. @TELUS

  • MsYouDoYou BdblE (@MsYouDoYou) reported from Vancouver, British Columbia

    Every single time I have to talk to @TELUSsupport (often) it’s a great experience. I know people have TELUS issues but I am consistently pleased with their service and not enough people say positive things on this yelling machine.

  • MsYouDoYou BdblE (@MsYouDoYou) reported from Vancouver, British Columbia

    I really enjoy @TELUS as a company and have so very few issues with them or their services. I hope to heck when we move we can get fibre optic tho because it’s not workable in this townhouse and it’s annoying af.

  • ckmng8 Camy Ng (@ckmng8) reported from Vancouver, British Columbia

    Breaking down language barriers! I want to subtitle everything! @DustinJez @FCLEdu #transform2030 #microsofteducation #microsofteduca #telus #microsoftvan #wemovement #vancouver #BCEd #learning #SD43 #professionaldevelopment #****

  • aarongurney Aaron Gurney (@aarongurney) reported from Vancouver, British Columbia

    @TELUS I am having a frustrating time trying to call you guys to purchase Internet service from you. My call has been dropped 3 times and the call-back feature is no longer available. Please make it right.

  • rightoutthere Tac one (@rightoutthere) reported from Coquitlam, British Columbia

    With all the neg. crap I read against Telus, I'd like to say, ever since we switched from Shaw to Telus our lives have become communication stress free. I run a complete wireless smart home, our service has been great, customer service has been outstanding + much lower bill..👍

  • spawnsteryvr Steven 🇨🇦 (@spawnsteryvr) reported from Vancouver, British Columbia

    @TELUSsupport This is very odd. Some email is coming through but I know not all. Sent a test message from Gmail to TELUS, which was slow in receiving but I did get. Also just received one from something I subscribe to but still a minimum of 2 emails outstanding.

  • fjgomezl Francisco Gomez (@fjgomezl) reported from Vancouver, British Columbia

    TELUSsupport @TELUS Pik tv not working at the worst possible time @oscars2019

  • lorrain18185158 LARAINE (@lorrain18185158) reported from Richmond, British Columbia

    @JillKrop Hi Jill, I’m looking at switching from Telus to Freedom have you heard any negative comments about dropped calls or bad reception outside of your “home” area thank you

  • vingienzo57 Vince Venditti (@vingienzo57) reported from Coquitlam, British Columbia

    Having trouble with #telus tv, again! Seriously thinking of going back to #shaw, and once I go back I’m never coming back to #telus 🤨

  • James_Cobalt James Cobalt (@James_Cobalt) reported from Surrey, British Columbia

    @TheSamanthaMack @TELUS @JoshRimer @evilyn_13 @MistressTdotnet @AnnaLeeVRX When I had similar issues with Rogers, on a wired LAN they sent a tech to test signal and such. He replaced a splitter (for the visual cable), plugged me into it, and the issue was resolved.

  • sixo_four SIXO FOUR (@sixo_four) reported from North Vancouver, British Columbia

    @TELUSsupport @TELUS I have been a loyal customer for years and when my contract is up and I request a promo offer from your website and you say NO, makes switching to @ShawInfo that much easier of a decision. Brutal.

  • jimmybee604 James (@jimmybee604) reported from Vancouver, British Columbia

    @TELUS wrote me a letter than opened with a self praise paragraph about how they won awards and how great they are. In the second paragraph they told me my bill is going up $10/month. What type of BS customer outreach is this. #crappytelecom #big3monopoly

  • seeking_Taylor Taylor (@seeking_Taylor) reported from Delta, British Columbia

    And now I need to deal with Telus mobility. Frustrating really because I’ve been a loyal mobility and home TV customer for over 15 years and it all seems like a massive rip off.

  • stuffapproved Ronald Swizzler (@stuffapproved) reported from Richmond, British Columbia

    @RogersHelps I’m pretty sure it’s your job to BS your customers. #telus never had these issues, but #rogers is horrible in the #canadaline tunnel section, especially towards Richmond. Of course I have roaming on.

  • bob_woolsey Bob Woolsey (@bob_woolsey) reported from Vancouver, British Columbia

    @johnVcorbett @PattyOLimerick Don’t take this the wrong way, but as a Vancouverite who’s watched Ian Gillespie run amok for years... hahahahahahahahaha. Yeah, West Bank is terrible. Look up the TELUS Gardens development.

  • ArnoPrincestonP Arno Princeston Pan (@ArnoPrincestonP) reported from Vancouver, British Columbia

    Forgot #Telus public Wi-Fi, it doesn't work well with #BBM or other apps.

  • dave_pasin Dave Pasin (@dave_pasin) reported from Vancouver, British Columbia

    @LesliBoldt @TELUS @shawcable Been there done that and by the time the 90 to 120 minutes is up I remind them that it’s a lot harder to find a new customer than keeping a current one and usually get a better deal or credit of some sort. After yelling at them about how awful they are & apologies are meaningless

  • dave_pasin Dave Pasin (@dave_pasin) reported from Vancouver, British Columbia

    @LesliBoldt @TELUS Well you’ve been productive that’s better than me as I swear at the phone for an hour and a half waiting for @shawcable. Your patience and industriousness is amazing. It seems the race to the bottom for horrid customer service is always ongoing between Canadian telecoms.

  • karanjitkochar Karanjit Singh (@karanjitkochar) reported from Surrey, British Columbia

    @TELUS not happy with service I got. I have been on the phone over an hour last two days and still haven’t been able to connect with your customer service team! Is there any other way or do I have to just move to competition!

  • dave_pasin Dave Pasin (@dave_pasin) reported from Surrey, British Columbia

    @mtnbvan @canadapostcorp @DayandRossGroup @bellcanada @shawcable @TELUS Lol get in line! The litany of bad service and add on expenses grows with little to no oversight. Canada’s mobile companies are pathetic at everything but overcharging for lousy service

  • dave_pasin Dave Pasin (@dave_pasin) reported from Surrey, British Columbia

    @mtnbvan @canadapostcorp @DayandRossGroup It seems apologies don’t really mean anything as the service gets worse. See @bellcanada @shawcable @TELUS for details. Masters at lousy service and meaningless apologies.

Telus Issues Reports

Latest outage, problems and issue reports in social media:
  • HolmanMichelle Michelle Holman (@HolmanMichelle) reported

    @globalnews Has anyone decided to start a class action suit on Telus for the email outage. I will be on that instantly. DM me if you do. Day 9 of no email. Disastrous. #telusemailoutage #whowillpay #telusemailissues #telussupport #telussupprt #telus

  • HolmanMichelle Michelle Holman (@HolmanMichelle) reported

    @PennyDaflos @TELUS @CTVVancouver Has anyone decided to start a class action suit on Telus for the email outage. I will be on that instantly. DM me if you do. No email since aug 14 at 1:35. Disastrous #telusemailoutage #whowillpay #telusemailissues #telussupport #telussupprt #telus

  • HolmanMichelle Michelle Holman (@HolmanMichelle) reported

    @LesliBoldt @KenCoach Has anyone decided to start a class action suit on Telus for the email outage. I will be on that instantly. DM me if you do. No email since Wes the 14 at 1:35. #telusemailoutage #whowillpay #telusemailissues #telussupport #telussupprt #telus

  • HolmanMichelle Michelle Holman (@HolmanMichelle) reported

    @MicronComputing Has anyone decided to start a class action suit on Telus for the email outage. I will be on that instantly. DM me if you do. #telusemailoutage #whowillpay #telusemailissues #telussupport #telussupprt #telus

  • HolmanMichelle Michelle Holman (@HolmanMichelle) reported

    @PennyDaflos Has anyone decided to start a class action suit on Telus for the email outage. I will be on that instantly. DM me if you do. #telusemailoutage #whowillpay #telusemailissues #telussupport #telussupprt #telus

  • HolmanMichelle Michelle Holman (@HolmanMichelle) reported

    Has anyone decided to start a class action suit on Telus for the email outage. I will be on that instantly. DM me if you do. #telusemailoutage #whowillpay #telusemailissues #telussupport #telussupprt #telus

  • rfaulder Richard Faulder (@rfaulder) reported

    @TELUSsupport @Kassquatched @SteffenyM @TELUS i called support and they rebuilt my account attempting to fix it and now I can’t even log in to any piktv app 🙃

  • RickYaeger Rick Yaeger (@RickYaeger) reported

    @TELUSsupport When we’re watching shows on the AppleTV, the picture quality downshifts throughout the show because of poor bandwidth. But sure, it’s because there’s a Kindle in the bedroom that is showing its screensaver while connect to WiFi and not just crappy Telus service.

  • Nic_Amaya Nic Amaya (@Nic_Amaya) reported from Inkaneep, British Columbia

    @asisports Completely inconceivable!!! Time to move to #shaw because @TELUS can’t even fix their own technical problems... mind blowing.... I stand with you on this buddy!!!!

  • milancosovic Milan Cosovic (@milancosovic) reported

    @journeydan @TELUS I wonder if Bell will ever do it instead of the crap Samsung version now.