Telus

Telus Outage Report in St. John's, Newfoundland and Labrador

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Telus offers phone, internet and television services, as well as mobile phone and mobile internet service through Telus Mobility. Telus internet service uses DSL technology. Telus TV relies on satellite or internet television (IPTV). Telus' mobile phone network supports CMS, HSPA and LTE.

Problems in the last 24 hours in St. John's, Newfoundland and Labrador

The chart below shows the number of Telus reports we have received in the last 24 hours from users in St. John's and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Telus Outage Chart in St. John's, Newfoundland and Labrador 11/15/2025 05:15

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Most Reported Problems

The following are the most recent problems reported by Telus users through our website.

  1. Internet (56%)

    Internet (56%)

  2. Phone (19%)

    Phone (19%)

  3. Wi-fi (11%)

    Wi-fi (11%)

  4. TV (6%)

    TV (6%)

  5. Total Blackout (4%)

    Total Blackout (4%)

  6. E-mail (4%)

    E-mail (4%)

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

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Telus Issues Reports Near St. John's, Newfoundland and Labrador

Latest outage, problems and issue reports in St. John's and nearby locations:

  • GottabeKD1267 Salty Sea Girl (@GottabeKD1267) reported from Mount Pearl, Newfoundland and Labrador

    @KarlDHarrison @dawnpassmore @brianlilley What? Get back in your lane. Do you think some outfit, let’s say Telus, wants to use your song in an ad campaign for a product you don’t endorse - so they can? Don’t be stupid. Artists own their music. Venues using the music in the background must be registered with Socan.

  • rvg_ii Vince Gibbons (@rvg_ii) reported from Mount Pearl, Newfoundland and Labrador

    @VOCMNEWS letting @TELUS mobile customers in NL know they likely can NOT receive calls from land-lines this morning. Cell to cell service is working and making outbound calls works. 1-866-558-2273 just rings and no answer, so best to call *611 from your Telus phone for tech supt

  • NEWFFEDUP Pat Hickey (@NEWFFEDUP) reported from St. John's, Newfoundland and Labrador

    @__Janesss @benjtravers Why give a blank check to bell Rogers and Telus. They make enough off taxpayers to be forced to improve cell service. Government boondoggle to billion dollar companies

  • RNC_PoliceNL Royal Newfoundland Constabulary (@RNC_PoliceNL) reported from Logy Bay-Middle Cove-Outer Cove, Newfoundland and Labrador

    Please do not use the listed general inquiry number until Telus/Koodo have restored services. Telus and Koodo cell customers can still access the RNC through 911 in case of an emergency. #ThankYou 3/3

  • ComedyFan1981 George Feeny (@ComedyFan1981) reported from St. John's, Newfoundland and Labrador

    @lorilydialove @TELUS I’d gently hint that you work for a media company and it would suck if they received bad publicity

  • ToddGBaker BruBaker (@ToddGBaker) reported from St. John's, Newfoundland and Labrador

    @OrussellRussell @SamsungMobile After some troubleshooting I found the issue only appeared while on the cellular network. Put phone into plane mode for a few hours and now phone is back to normal. Must contact Telus.

  • vince_gibbons Vince Gibbons (@vince_gibbons) reported from St. John's, Newfoundland and Labrador

    @oskeremmie @Bell @TELUS Funny enough the night before last I took a drive up signal hill, parked, picked up my phone and “5G”. Then 2 seconds later it switched back to LTE… thought my phone was on the blink.

  • RNC_PoliceNL Royal Newfoundland Constabulary (@RNC_PoliceNL) reported from Logy Bay-Middle Cove-Outer Cove, Newfoundland and Labrador

    The RNC are requesting that all persons wishing to contact the police for non-emergency services through Telus and Koodo cell phones please call the following numbers: -Corner Brook: 709-640-6148 -Northeast Avalon Region: 709-685-6024. 2/

  • JodyWarren1 Nine Finger (@JodyWarren1) reported from Paradise, Newfoundland and Labrador

    @rbrtmllr After 19 years with Bell I finally had enough and turned to Telus. 5 years in and relatively happy with the service

  • nicolek1989 Nicole Kearsey (@nicolek1989) reported from St. John's, Newfoundland and Labrador

    Anyone with @TELUS having trouble? Can’t get anything to call out.

  • VintageJohnny79 John Ryan (@VintageJohnny79) reported from St. John's, Newfoundland and Labrador

    Thanks @TELUS @TELUSsupport for the help. I followed your instructions for call back. You have called back and I have since been on hold for over 30 minutes. Great system you got going there. 👏

  • nicolek1989 Nicole Kearsey (@nicolek1989) reported from St. John's, Newfoundland and Labrador

    @TELUS @TELUSsupport I pay for unlimited data and despite that, I still can’t get anything to work this morning. I’ve had nothing but trouble since I switched back to Telus. Help!

Telus Issues Reports

Latest outage, problems and issue reports in social media:

  • ATSoos Adam Soos ⳩ (@ATSoos) reported

    So @TELUS @TELUSsupport charged me a $350 as an early renewal fee in store and then charged me the same $350 fee again on my bill. After a few hours on the phone they told me they couldn't help me. #Telus

  • CurtCarbonell Curt 🇨🇦 (@CurtCarbonell) reported

    @SkeletonCrimes @swfuhrman If I've learned anything from Telus, Rogers, or Bell, it's that unlimited data is a fictional fantasy land that is impossible due to "reasons" which must never be uttered in polite company. Canada's "super-not-a-monopoly-of-three" telecommunication network is just expensive af.

  • bcbluecon Dean Skoreyko (@bcbluecon) reported

    Just got off the phone with a Telus manager regarding yesterday’s mass outage. It didn’t go too well for him. He’s getting another manager to call me back.

  • dfmw doug freeman (@dfmw) reported

    @samuelgbrooks @TSN_Sports Same problem here. Somehow, it’s playing in 1110 Telus. I hope I’m not paying for 😬

  • saki_mau SakuraMauToki (@saki_mau) reported

    So it looks like I can’t text my mother or anyone else for some reason. There are apparently problems at bell and telus.

  • aardvarkpets Jeff BlueBomber Fan (@aardvarkpets) reported

    @TELUS How about getting us 4g cell phone access? At my workplace, or at my cottage... I feel stupid paying for Telus "service" when half the time I am in "no service" area, right in town...

  • storystandouts Carolyn Hart🪡 🧵👜 (@storystandouts) reported

    @PCAHA_PCL @TELUSsupport Last night, we were assured that the matter had been escalated. We would be called this morning. No Telus initiated call this morning. Finally I contacted Telus Support via Twitter Direct Message. It was only because I use Bell Mobility that I was able to make a call.

  • robbins1017 Todd Robbins (@robbins1017) reported

    Anyone with Telus have no service?

  • Peter_Muscat Peter Muscat (@Peter_Muscat) reported

    Anyone in the GTA on #Telus with NO SERVICE right now? I got nothing... @TELUSsupport

  • canadagunz Andrew Elcich (@canadagunz) reported

    @useyourhead1 @TELUS @TELUSsupport My signal app is not working (on wifi) lol is Amazon pulling the plug lol