Telus

Telus Outage Report in St. John's, Newfoundland and Labrador

Some problems detected

Users are reporting problems related to: internet, phone and wi-fi.

Telus offers phone, internet and television services, as well as mobile phone and mobile internet service through Telus Mobility. Telus internet service uses DSL technology. Telus TV relies on satellite or internet television (IPTV). Telus' mobile phone network supports CMS, HSPA and LTE.

Problems in the last 24 hours in St. John's, Newfoundland and Labrador

The chart below shows the number of Telus reports we have received in the last 24 hours from users in St. John's and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Telus Outage Chart in St. John's, Newfoundland and Labrador 12/13/2025 22:25

December 13: Problems at Telus

Telus is having issues since 07:40 PM EST. Are you also affected? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by Telus users through our website.

  1. Internet (51%)

    Internet (51%)

  2. Phone (27%)

    Phone (27%)

  3. Wi-fi (9%)

    Wi-fi (9%)

  4. TV (7%)

    TV (7%)

  5. Total Blackout (4%)

    Total Blackout (4%)

  6. E-mail (3%)

    E-mail (3%)

Live Outage Map Near St. John's, Newfoundland and Labrador

The most recent Telus outage reports came from the following cities: Mount Pearl.

Loading map, please wait...
City Problem Type Report Time
CanadaMount Pearl Phone
CanadaSt. John's TV
CanadaSt. John's Total Blackout
CanadaSt. John's Phone
CanadaSt. John's Wi-fi
CanadaTorbay Phone

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Telus Issues Reports Near St. John's, Newfoundland and Labrador

Latest outage, problems and issue reports in St. John's and nearby locations:

  • RNC_PoliceNL Royal Newfoundland Constabulary (@RNC_PoliceNL) reported from Logy Bay-Middle Cove-Outer Cove, Newfoundland and Labrador

    Please do not use the listed general inquiry number until Telus/Koodo have restored services. Telus and Koodo cell customers can still access the RNC through 911 in case of an emergency. #ThankYou 3/3

  • ComedyFan1981 George Feeny (@ComedyFan1981) reported from St. John's, Newfoundland and Labrador

    @lorilydialove @TELUS I’d gently hint that you work for a media company and it would suck if they received bad publicity

  • vince_gibbons Vince Gibbons (@vince_gibbons) reported from St. John's, Newfoundland and Labrador

    @oskeremmie @Bell @TELUS Funny enough the night before last I took a drive up signal hill, parked, picked up my phone and “5G”. Then 2 seconds later it switched back to LTE… thought my phone was on the blink.

  • ToddGBaker BruBaker (@ToddGBaker) reported from St. John's, Newfoundland and Labrador

    @OrussellRussell @SamsungMobile After some troubleshooting I found the issue only appeared while on the cellular network. Put phone into plane mode for a few hours and now phone is back to normal. Must contact Telus.

  • JodyWarren1 Nine Finger (@JodyWarren1) reported from Paradise, Newfoundland and Labrador

    @rbrtmllr After 19 years with Bell I finally had enough and turned to Telus. 5 years in and relatively happy with the service

  • nicolek1989 Nicole Kearsey (@nicolek1989) reported from St. John's, Newfoundland and Labrador

    Anyone with @TELUS having trouble? Can’t get anything to call out.

  • NEWFFEDUP Pat Hickey (@NEWFFEDUP) reported from St. John's, Newfoundland and Labrador

    @__Janesss @benjtravers Why give a blank check to bell Rogers and Telus. They make enough off taxpayers to be forced to improve cell service. Government boondoggle to billion dollar companies

  • RNC_PoliceNL Royal Newfoundland Constabulary (@RNC_PoliceNL) reported from Logy Bay-Middle Cove-Outer Cove, Newfoundland and Labrador

    The RNC are requesting that all persons wishing to contact the police for non-emergency services through Telus and Koodo cell phones please call the following numbers: -Corner Brook: 709-640-6148 -Northeast Avalon Region: 709-685-6024. 2/

  • nicolek1989 Nicole Kearsey (@nicolek1989) reported from St. John's, Newfoundland and Labrador

    @TELUS @TELUSsupport I pay for unlimited data and despite that, I still can’t get anything to work this morning. I’ve had nothing but trouble since I switched back to Telus. Help!

Telus Issues Reports

Latest outage, problems and issue reports in social media:

  • J_L_Walker Jonathan Lloyd Walker (@J_L_Walker) reported

    @ThatJennyM @TELUS Yup. I even booked first slot of the day because I've spent hours waiting for techs to show up for mid/late day slots and the excuse is always "we ran behind". Sometimes they don't show up and don't call to tell you even though they have your contact info. It's really poor.

  • raiderDavid1973 Dave (@raiderDavid1973) reported

    @Kromski1 @ParodyCabinetOG @Quea_Ali I left bell cuz they support trudeau. After the last election I left bell and went to Telus. I enjoy Telus and not having a contract anymore.

  • JamaicanMeCraz5 Jamaican_Me_Crazy (@JamaicanMeCraz5) reported

    @TELUSsupport Love it when the wifi goes down for hours, the tv is subsequently in and out, and to top it all off telus callbacks going straight to voicemail without even showing that we had been called on the decide multiple times. How do we have no home service and no calling?!

  • ZedandBreakfast Zach Belisle, PhD (@ZedandBreakfast) reported

    @trader363 @TELUS didn't sell enough S20s they had to put em down.

  • ScottyWalters Scooter McGavin (@ScottyWalters) reported

    @TELUS You need to flex your muscles, people spend a lot of money each month on your tv bundles like the sportsnet package and we can only get Alberta teams during the week. Why would you charge for sportsnet pacific, central or east if they blackout games?

  • therealBatmom Bonnie (@therealBatmom) reported

    @Shokr73 I couldn’t believe it actually worked here. Telus sent people out to their tower to check it out and their solution was to add our house to their existing trouble area and fix nothing. We did get a better router with high device capacity and I do think that has helped.🤞for you.

  • CallMeInfinitay Call Me Infinity (@CallMeInfinitay) reported

    @absent_77 @cogeco Bad speeds, connectivity, and response time? Your ISP is really ripping you off. You need to switch to Telus or Bell where they care more about their customers.

  • SarahAnne Sanny (@SarahAnne) reported

    DO NOT GET @TELUS @TELUSsupport HOME SECURITY. Cameras don't work must reboot daily. Door lock would lock itself, main panel couldn't access cameras Glass break alarm goes off with the drop of a toy. You cancel and they magically want thousands of dollars.

  • PortofYYZ PortofYYZ📍 (@PortofYYZ) reported

    @TELUSsupport I got a big problem With Telus. Please check DM.

  • THudson59618056 THudson (@THudson59618056) reported

    @TELUS Is anyone having trouble loading the rewards page. It just keeps taking me back to signing in. Thanks