Telus outages and service status in Lachine, Quebec

Problems in the last 24 hours in Lachine, Quebec

The chart below shows the number of Telus reports we have received in the last 24 hours from users in Lachine, Quebec and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Live Outage Map Near Lachine, Quebec

The most recent Telus outage reports came from the following cities: Montréal.

City	Problem Type	Report Time
Montréal	Phone	2 hours ago
Montréal	Phone	7 days ago
Montréal	Internet	7 days ago
Montréal	Phone	15 days ago
Montréal	Internet	20 days ago
Montréal	Wi-fi	20 days ago

Nearby cities with recent reports

Community Discussion

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Telus Issues Reports Near Lachine, Quebec

Latest outage, problems and issue reports in Lachine and nearby locations:

• 
  Martin Cirino Photography 🚆🚇🚉🚍✈📷🇨🇦 (@gmnewlook) reported 1 minute ago from Montréal, Quebec

  Friggin' ADT by Telus...been on hold for 70 minutes with tech support...never waited more than 5 minutes before Telus bought them...

• 
  Iwillbehave514 (@iwillbehave514) reported 2 minutes ago from Montréal, Quebec

  @chromaticaxis @marisa_buck We are having issues right now with TELUS ....I wouldn’t come

• 
  TELUS Friendly Future Foundation (@FriendlyFuture) reported 7 minutes ago from Montréal, Quebec

  You can support emergency relief efforts today by texting DONATE to 41010 to donate $20 to TELUS @FriendlyFuture. All funds will go to local charities on the ground helping those impacted by #HurricaneFiona.

• 
  Sheeners (@Sheens13) reported 18 minutes ago from Montréal, Quebec

  Wow #telus way to just hang up on your client. And I wasn’t even rude👏

• 
  TELUS Friendly Future Foundation (@FriendlyFuture) reported 20 minutes ago from Montréal, Quebec

  You can support emergency relief efforts today by texting 41010 to donate $20 to TELUS @FriendlyFuture. All funds will go to local charities on the ground helping those impacted by #HurricaneFiona.

• 
  Tracy (@twoodward65) reported 25 minutes ago from Montréal, Quebec

  I cannot believe @TELUS has still not corrected this issue! You can do better @TELUS

• 
  TELUS Friendly Future Foundation (@FriendlyFuture) reported 26 minutes ago from Montréal, Quebec

  You can support emergency relief efforts today by texting the word DONATE to 41010 to donate $20 to TELUS @FriendlyFuture. All funds will go to local charities on the ground helping those impacted by #HurricaneFiona.

• 
  alice hirsch (@_alicehirsch) reported 30 minutes ago from Montréal, Quebec

  Welcome to Telus where customers feel entitled to a phone line and will throw accusations at you when they fail a credit check.

• 
  John Downs (@downsdispatch) reported 32 minutes ago from Montréal, Quebec

  I’ve given up the same 416 phone number I’ve had for decades! I was told I’ve been paying $20 more per month compared to what people in Quebec pay. My cost of home internet/cable and cell service has plummeted compared to what I last paid in Toronto. #BellCanada #Telus

• 
  🇨🇦 Marc 🇺🇲 (@Marcus1967) reported 41 minutes ago from Montréal, Quebec

  @my_name_here85 Rogers is garbage. I did 20 years in telco and would recommend Koodo. Parent is Telus so you are on a strong network.

• 
  Iwillbehave514 (@iwillbehave514) reported 53 minutes ago from Montréal, Quebec

  What a joke #TELUS makes u waste time when it’s an eternal problem

Telus Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Wendigo (@driftingwendigo) reported 3 minutes ago

  @JakeLandauTO @TDarcyM @taxspendlib That's a very different threat model and I agree 100%. But the Telus sovereign AI is being used in commercial applications (specifically mine, my team gets the weird ****).

• 
  A (@Jupadia1) reported 4 minutes ago

  @TELUS if your going to call and bug me to switch service. Then at least have a human on the other end making the call. I should not have to pause and wait around for the computer to tell a human in a different country to pick up the phone and talk.

• 
  Peter Girnus 🦅 (@gothburz) reported 9 minutes ago

  I am the Director of Voice Experience Innovation at Telus International. Six months ago, my team deployed a real-time accent harmonization layer across our Southeast Asian call centers. The agent speaks. The system listens. The customer hears Ohio. I keep a demo reel on my laptop. Before and after. The before sounds like a woman in Manila who went to university in Quezon City and has been resolving billing disputes for nine years. The after sounds like a woman who might be in a strip mall in Columbus. Same words. Same syntax. Same problem-solving. The only thing we change is the part that makes the customer hang up. The metrics are on slide eleven of my board deck. I'm looking at it right now: Customer satisfaction: up 23 percent. Average handle time: down 40 seconds. Escalation requests: down 31 percent. My VP asked what drove the improvement. I said, "Reduced communication friction." Which is technically true. The friction was that our customers don't like talking to people who sound foreign. We didn't fix that. We made it so they never have to know. The system processes voice in 11-millisecond intervals. It maps phonemic patterns to General American English midpoint targets. Internally we call these targets "anchor voices." The anchor voices were generated from 4,000 hours of NPR pledge drive recordings. We picked NPR specifically because listener studies show it's the accent American consumers trust most with their credit card number. (The agent hears themselves the whole time. Their own voice in their own headset. They just know that somewhere in those 11 milliseconds, a machine decides that what they actually sound like isn't something a customer in Phoenix will tolerate for the length of a billing inquiry.) Employee 7734 in our Manila hub asked to hear the output. We played it for her in a breakout room — the one with the motivational poster about "Bringing Your Whole Self to Work." She listened for six seconds. Pulled her headset down around her neck. Went quiet. Then she said, "Is that what they need me to be?" Her CSAT scores are in the 94th percentile. She clocks in every morning at 7:45. I should explain the economics because they're elegant: we hired agents in the Philippines at $4 an hour. We spent $11 million on a system that makes them sound like they cost $35 an hour. The delta is the product. We don't sell accent correction. We sell the gap between what a worker costs and what a customer requires them to sound like. The system doesn't work in reverse. If a customer with a heavy accent calls in, we don't smooth their voice for our agents. Harmonization flows one direction. Toward the customer. Away from the worker. Always uphill. Three agents requested transfers to text-based channels last quarter. They said they felt "disconnected from their own calls." My HR partner coded it as an engagement issue. Recommended a team outing. Bowling, I think. Every morning, 14,000 agents open their mouths and a machine makes a decision about what comes out the other end. They perform the labor. We perform the correction. The customer performs their preference. Nobody performs anything wrong.

• 
  Jon Benet Rammstein (@jbrredux2) reported 9 minutes ago

  @PeterMeiszner @BoVanston @TELUS 80% of a large number is still a **** ton of water. No one buys your lies anymore. Data centres serve no one except the parasites profiting off them

• 
  Dr. Pauly Tremonte (@PaulyTremonte) reported 13 minutes ago

  @atelicinvest @tunguz Do you realize Telus already operates another data centers right down the road?

• 
  C Woods (@CWoody91) reported 14 minutes ago

  @ShaneWenzel Nenshi should be notified so he can complain louder about the “biggest data breach in Canadian history”. So we now have CRA, Telus,Rogers/Fido, Loblaws and the RCMP firearms owners data breaches, yet the media only covers the Alberta issue

• 
  Tamera Firman Dunn 🇺🇦 🇵🇱🇮🇪 🇬🇧🇨🇦 (@tamera) reported 15 minutes ago

  TELUS is using AI to make their offshore customer service sound "Canadian". Evan remains a dirtbag.

• 
  Mary Davidson 🇨🇦 (@maryindriftwood) reported 15 minutes ago

  @millennials4_wp @JasonHjal I know the U.S. data centres are ill conceived. But Telus intends to use rainwater off BC place next door etc. it seems like some thought has put into this but…. You are absolutely right the municipality I would hope has done their due diligence with Telus or it’s a bad look

• 
  FBananapants (@FBananapants) reported 21 minutes ago

  @LennyNanZhou @TELUS They make this claim. It ends up in an article and is passed along as fact? No thanks. **** AI. These mass surveillance data centres are no good.

• 
  notadampaul (@notadampaul) reported 25 minutes ago

  @tunguz you've never seen an oligopoly better-suited to bungling every conceivable natural advantage than Canadian telecoms. You should not be bullish on this if Telus is involved in any capacity whatsoever