Vidéotron Outage Report in Mirabel, Laurentides, Québec

@Videotron said this kind of thing happens (often?) & that the only option I have is to accept their “courtesy” of $75 and pay the rest otherwise i will receive late fees and eventually they will cut off my service and come get the equipment but that I would still have to pay.

@MikeSidel @Videotron Sucks

@Videotron wow 12 hours of internet outage? Was the #AnimalCrossingNewHorizions update that big that it broke the internet? @NintendoCanada @NintendoDads

So @Videotron tech support no longer 24/7 but now only from 9am? Wow, it’s just like living back in France. Got to take time out of work to get anything done.

Anybody else out of wifi internet? Seems to be an issue with @Videotron and @BellMediaPR on the east coast... #internetdown

@Videotron Service internet.

@fagstein @Videotron No internet problem on my Videotron account but two days ago I did notice my Videotron PVR cable box's time display was lagging by seven minutes!! Never saw that before. Just putting it out there.

Fix this **** Now !! @Videotron #enjeuxmajeurs

Anyone else having @Videotron internet issues?

@Videotron still charged me upfront $388+ tax with installation fees of $60 even though I chose to pay in $12 for 24 months. When my bill came out on July 9th, I called customer service. They told me it was a mistake and that they would see what they could do. Lol

Hm, Videotron Internet is unstable tonight...

@Videotron Thank you for the explanation. Unfortunately, I'm now going to have to pay for another service to be able to access my favourite shows. No savings for me 🙁

@Videotron what’s going on with your internet wtf?!?!?

@lesleychestrman @Bell_Support Good for you! Bell customer service sucks. I dumped them years ago and have been a happy Videotron client ever since.

@Videotron is service down? No Helix, no tv or internet access

@JokeSins @Videotron Montreal also. My personal service is down. However, my commercial internet is working 🤔

@sol_da_ @Videotron The audacity they have. + the representatives I spoke to had such bad attitudes. They tried to make it seem like they were doing me a favor or something.

@Videotron is this the customer experience you want for your clients? So if I don’t have the money to pay $400 that I wasn’t supposed to be charged upfront, then you cut off my service and still leave me with the bill? This is none sense.

I switched to @Videotron on June 8th 2021. They offered their high speed internet service, Helix with no installation fees. They gave me 2 options: - Pay for equipment upfront: $388+ tax OR - Pay $12 + tax/month for 24 months. I went with the 2nd option. But guess what?

@Bell_Support I'll need someone to reach me very soon or I will be calling @Videotron tomorrow. Never have I had such bad service

@videotron Internet connection is horrid this morning. Appears to be happening all over the city.

@IdleAmbler Hi. The service is now gradually returning. We suggest that you try to restart your Videotron devices. If that doesn't work, it should very soon. Have a good day! -cr

Videotron really testing my nerves today. 6 months. Late fees every month, I pay at least 6 days advance. They keep kicking the can down the road. It’s outright stealing actually. $1. Every mo is a lot of money for these thieves

@JackCha59051190 Hi Jack! We are sorry for the situation, it is certainly not the experience we want for our customers. However as mentioned by MB before they are independently operated, because of this our managers at Videotron can not assist you, it is not for a lack of wanting to help. -sms

@Videotron Thanks for that.. I have connected with the customer service, and they said there is an outage in my location and will be back by around 2pm Est.. I hope it gets resumed more earlier.. thanks

@susannayjosef @CyrilPepito @fizz_ca Is no only fizz is videotron too in verdun the connection is super slow and nothing open

@JackCha59051190 Even though Videotron owns Fizz, they are still two different companies with their own customer service. Fizz is 100% online by chat and you can contact them in the link that I've sent you. There is no customer service over the phone nor an email address. -Pierre-Olivier.

@Videotron I'm in Montreal west and I have no service. I believe there are service trucks up the road. Any idea when it will be restored?

It has been a week almost, continuous blackout service throighout the days, multiple times. #Helix. @Videotron

@Videotron gotta be the worst when it come to internet connection **** y'all *****'s