Vidéotron Outage Report in Oka, Laurentides, Québec

@Videotron There's another blackout now,and I've been waiting on the phone for the last 20minutes. Tell me how your service doesn't suck again? Gassholes

@Bell_Support I'll need someone to reach me very soon or I will be calling @Videotron tomorrow. Never have I had such bad service

@Videotron internet seems to be down for folks in Hudson/St lazare

2am thunderstrike overhead fried my Google wifi, Videotron cable modem, a network switch and possibly my ethernet card on my main PC. Very glad I kept a backup router so I can at least get internal services (Plex) back up.

@Videotron Major outtage, support line down, and you suggest to "restart your modem" You bunch of pathetic clowns. Who was the idiot who decided to switch to helix? We were good before that ****. I have to move away from this crap

@Videotron you billed my elderly mother for items returned in October but I’m the one who has to go to the store to get this fixed? I’m in 😬Toronto! Great customer service

@Videotron is this the customer experience you want for your clients? So if I don’t have the money to pay $400 that I wasn’t supposed to be charged upfront, then you cut off my service and still leave me with the bill? This is none sense.

Hm, Videotron Internet is unstable tonight...

Videotron internet is down anyways so even if my modem was spared, I'd still be unable to work.

@Videotron said this kind of thing happens (often?) & that the only option I have is to accept their “courtesy” of $75 and pay the rest otherwise i will receive late fees and eventually they will cut off my service and come get the equipment but that I would still have to pay.

Great. Videotron seems to be unstable. 3rd time losing connection today 🤌

@Videotron It appears that there is an internet outage here. Are there any known active outages in NDG/CDN?

@sol_da_ @Videotron The audacity they have. + the representatives I spoke to had such bad attitudes. They tried to make it seem like they were doing me a favor or something.

@Videotron still charged me upfront $388+ tax with installation fees of $60 even though I chose to pay in $12 for 24 months. When my bill came out on July 9th, I called customer service. They told me it was a mistake and that they would see what they could do. Lol

@Videotron I've been a loyal client for the last 17 years. I don't know who's making the big decisions in your company, but (s)he is a ******* idiot. In the span of about one year you went from the best ISP in town to one of the worst. Time to move.

@lesleychestrman @Bell_Support Good for you! Bell customer service sucks. I dumped them years ago and have been a happy Videotron client ever since.

Another internet blackout brought to you by the clowns at @Videotron The quality of their service has dropped to unbearable levels. ******* idiots

@Videotron you bill my elderly mother for unreturned items that were returned in October. Yet I have to go to the store to fix it? I’m in Toronto?

@Videotron You don't have a technical support. I've been waiting 45 minutes and nobody pick up. You are pathetic

I switched to @Videotron on June 8th 2021. They offered their high speed internet service, Helix with no installation fees. They gave me 2 options: - Pay for equipment upfront: $388+ tax OR - Pay $12 + tax/month for 24 months. I went with the 2nd option. But guess what?

@zojajaja you can also call videotron and tell them you’re thinking about leaving, we did that at our old apartment and they gave us the new customer discount for another year

Videotron is down thread

Besides providing a service with a speed way lower than I hired, @Videotron now is not working at all. I guess it’s time to change.

@Videotron is internet down in Chateauguay?

@Videotron still down in Laval 2 days now

@CRTCeng Every year we have augmentation of service price, a hoax between videotron and union. happen when they requested more money for their services as union. i worked in videotron , its how it work. like they give u stupid training just to claim taxes and credit from the gov

@Videotron it’s 2 days and still nothing, spoke with tech support and they are working on it. Fix the problem.

@AnjaKaradeglija @BryanPassifiume Does that dismiss Tech Savvy's complaint that Rogers is giving Videotron a rate they cant get? If it does the next shoe to drop is the Rogers/Shaw approval.

@Videotron internet isn't working properly even after I restarted the Helix Gateway. The internet is unstable with Wifi and the cable internet is simply not connecting.

@Videotron I have an outage - my helix gateway doesn't connect to the internet no more