Vidéotron Outage Report in Saint-Jérôme, Laurentides, Québec

@MikeSidel @Videotron Sucks

@fagstein @Videotron No internet problem on my Videotron account but two days ago I did notice my Videotron PVR cable box's time display was lagging by seven minutes!! Never saw that before. Just putting it out there.

Anyone else having @Videotron internet issues?

@Videotron There's another blackout now,and I've been waiting on the phone for the last 20minutes. Tell me how your service doesn't suck again? Gassholes

@Videotron You don't have a technical support. I've been waiting 45 minutes and nobody pick up. You are pathetic

@Videotron I've been a loyal client for the last 17 years. I don't know who's making the big decisions in your company, but (s)he is a ******* idiot. In the span of about one year you went from the best ISP in town to one of the worst. Time to move.

@Videotron still charged me upfront $388+ tax with installation fees of $60 even though I chose to pay in $12 for 24 months. When my bill came out on July 9th, I called customer service. They told me it was a mistake and that they would see what they could do. Lol

@Videotron Major outtage, support line down, and you suggest to "restart your modem" You bunch of pathetic clowns. Who was the idiot who decided to switch to helix? We were good before that ****. I have to move away from this crap

Another internet blackout brought to you by the clowns at @Videotron The quality of their service has dropped to unbearable levels. ******* idiots

Fix this **** Now !! @Videotron #enjeuxmajeurs

I switched to @Videotron on June 8th 2021. They offered their high speed internet service, Helix with no installation fees. They gave me 2 options: - Pay for equipment upfront: $388+ tax OR - Pay $12 + tax/month for 24 months. I went with the 2nd option. But guess what?

@Bell_Support I'll need someone to reach me very soon or I will be calling @Videotron tomorrow. Never have I had such bad service

@Videotron Service internet.

@Videotron Thank you for the explanation. Unfortunately, I'm now going to have to pay for another service to be able to access my favourite shows. No savings for me 🙁

@JokeSins @Videotron Montreal also. My personal service is down. However, my commercial internet is working 🤔

Hm, Videotron Internet is unstable tonight...

@Videotron is this the customer experience you want for your clients? So if I don’t have the money to pay $400 that I wasn’t supposed to be charged upfront, then you cut off my service and still leave me with the bill? This is none sense.

@sol_da_ @Videotron The audacity they have. + the representatives I spoke to had such bad attitudes. They tried to make it seem like they were doing me a favor or something.

@lesleychestrman @Bell_Support Good for you! Bell customer service sucks. I dumped them years ago and have been a happy Videotron client ever since.

@Videotron said this kind of thing happens (often?) & that the only option I have is to accept their “courtesy” of $75 and pay the rest otherwise i will receive late fees and eventually they will cut off my service and come get the equipment but that I would still have to pay.

Competitors have complained that the Rogers-Videotron-Shaw deal are anticompetitive: they cement Rogers and Videotron's position in the market while shutting out others. Teksavvy, for example, has filed a complaint with the regulator opposing off-the-books agreements like these.

@Videotron I have an outage - my helix gateway doesn't connect to the internet no more

@Videotron is your service down?

Your customer care site is broken with a 500 error. I can't log in. @Videotron

@Videotron I finally solved the problem of HELIX, all I needed was a hammer.

Videotron can you update the Illico EPG to reflect the changes to Teletoon and Cartoon Network? Really shouldn't have to use the Helix EPG to see what's coming up on Boomerang since Illico's EPG has not been updated with the new info's yet.

As part of the agreement, Videotron/Quebecor must: - Keep Freedom Mobile's pricing, and offer 10% more data, for 5 years - Offer Freedom pricing at "similar" rates to Videotron's offer in Quebec - Extend service to Manitoba (via MVNO) within 3 years, at prices similar to Quebec

More: ⁃a commitment to invest $5.5 billion dollars to expand 5g coverage and additional network services ⁃and a commitment to invest $1 billion to connect rural, remote and indigenous communities Penalties of up to $200 million on Videotron and $1 billion on Rogers

@StreetDreamsOtt @Videotron Same thing for me and wifi seem to be down since approx 3am

@MatthewEvolves umm...the guy owns videotron ? you dont think he wants to have his stuff on his own network eventually ?