Vidéotron Outage Report in Saint-Jérôme, Laurentides, Québec
No problems detected
If you are having issues, please submit a report below.
Vidéotron is a Canadian integrated telecommunications company active in cable television, interactive multimedia development, video on demand, cable telephony, wireless communication and Internet access services.
Full Outage Map
E-mailProblems in the last 24 hours in Saint-Jérôme, Québec
The chart below shows the number of Vidéotron reports we have received in the last 24 hours from users in Saint-Jérôme and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Vidéotron. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Vidéotron users through our website.
-
Internet (72%)
-
Wi-fi (10%)
-
TV (9%)
-
Total Blackout (6%)
-
E-mail (2%)
-
Phone (1%)
Live Outage Map Near Saint-Jérôme, Laurentides, Québec
The most recent Vidéotron outage reports came from the following cities: Montréal and Saint-Jérôme.
| City | Problem Type | Report Time |
|---|---|---|
 Montréal |
Internet | |
| Montréal |
Internet | |
| Montréal |
Internet | |
| Montréal |
Wi-fi | |
| Montréal |
Internet | |
| Montréal |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Vidéotron Issues Reports Near Saint-Jérôme, Québec
Latest outage, problems and issue reports in Saint-Jérôme and nearby locations:
-
sbg4evr
(@sbg4evr) reported
from
Montréal, Québec
@JokeSins @Videotron Montreal also. My personal service is down. However, my commercial internet is working 🤔
-
Kathy M
(@kathym425) reported
from
Montréal, Québec
@Videotron Thank you for the explanation. Unfortunately, I'm now going to have to pay for another service to be able to access my favourite shows. No savings for me 🙁
-
Elephant Stone
(@ElephantStoneHQ) reported
from
Montréal, Québec
Anyone else having @Videotron internet issues?
-
m@rie
(@mtn_carnet) reported
from
Montréal, Québec
@Videotron Service internet.
-
Dan Carnelly
(@dancarnelly) reported
from
Montréal, Québec
So @Videotron tech support no longer 24/7 but now only from 9am? Wow, it’s just like living back in France. Got to take time out of work to get anything done.
-
Nick Chrysanthakopoulos
(@NickChrysantha1) reported
from
Montréal, Québec
@fagstein @Videotron No internet problem on my Videotron account but two days ago I did notice my Videotron PVR cable box's time display was lagging by seven minutes!! Never saw that before. Just putting it out there.
-
sbg4evr
(@sbg4evr) reported
from
Montréal, Québec
@Videotron is service down? No Helix, no tv or internet access
-
Issa Sissoko
(@IssaCheckmate) reported
from
Montréal, Québec
@Videotron said this kind of thing happens (often?) & that the only option I have is to accept their “courtesy” of $75 and pay the rest otherwise i will receive late fees and eventually they will cut off my service and come get the equipment but that I would still have to pay.
-
Issa Sissoko
(@IssaCheckmate) reported
from
Montréal, Québec
@Videotron still charged me upfront $388+ tax with installation fees of $60 even though I chose to pay in $12 for 24 months. When my bill came out on July 9th, I called customer service. They told me it was a mistake and that they would see what they could do. Lol
-
ZAZA BADAZZ♒️⭐️🏁
(@loveZaa36) reported
from
Montréal, Québec
Wthhh @Videotron why is my txting not working 😡😡
-
Issa Sissoko
(@IssaCheckmate) reported
from
Montréal, Québec
@Videotron is this the customer experience you want for your clients? So if I don’t have the money to pay $400 that I wasn’t supposed to be charged upfront, then you cut off my service and still leave me with the bill? This is none sense.
-
Kathy M
(@kathym425) reported
from
Montréal, Québec
@lesleychestrman @Bell_Support Good for you! Bell customer service sucks. I dumped them years ago and have been a happy Videotron client ever since.
-
Elephant Stone
(@ElephantStoneHQ) reported
from
Montréal, Québec
@MikeSidel @Videotron Sucks
-
khai
(@sumtimw0ng) reported
from
Montréal, Québec
Hm, Videotron Internet is unstable tonight...
-
Cee
(@CeeFor) reported
from
Montréal, Québec
@Videotron @DjBlaster Interesting. We’ve dealt with Videotron maybe 3 times as potential customers and every time we’ve had agenda flat out refuse to speak English. Even when we get telemarketing calls, when I say I don’t speak French they just say “ok bye” and hang up. Always a bad experience.
-
Droussy 🎙🔥
(@DroussyBabe) reported
from
Montréal, Québec
Fix this **** Now !! @Videotron #enjeuxmajeurs
-
🧐
(@togobap) reported
from
Mirabel, Québec
@Videotron wow 12 hours of internet outage? Was the #AnimalCrossingNewHorizions update that big that it broke the internet? @NintendoCanada @NintendoDads
-
Issa Sissoko
(@IssaCheckmate) reported
from
Montréal, Québec
I switched to @Videotron on June 8th 2021. They offered their high speed internet service, Helix with no installation fees. They gave me 2 options: - Pay for equipment upfront: $388+ tax OR - Pay $12 + tax/month for 24 months. I went with the 2nd option. But guess what?
-
Felipe PJ
(@fjvost) reported
from
Montréal, Québec
Anybody else out of wifi internet? Seems to be an issue with @Videotron and @BellMediaPR on the east coast... #internetdown
-
M▼RKDIEZ
(@markdiez514) reported
from
Montréal, Québec
@Videotron what’s going on with your internet wtf?!?!?
Vidéotron Issues Reports
Latest outage, problems and issue reports in social media:
-
Dave_VFX
(@PucksOnDave) reported
@JustLou2U @Videotron Hey man I ain’t on the payroll. I just felt like I should acknowledge good service.
-
didzej
(@didzej11) reported
@ghislainedagena @Videotron Happy to cancel Videotron in 2020
-
Beach Foam Pop / 🇨🇦 🏳️🌈
(@BeachFoamPop) reported
@CTVLife has had an audio-video out of sync problem for weeks on @Videotron. They don't seem to know how to fix the problem. Can you help?
-
Beach Foam Pop / 🇨🇦 🏳️🌈
(@BeachFoamPop) reported
@CTVLife has had an audio-video out of sync problem for weeks on @Videotron. They don't seem to know how to fix the problem. @Bell Can you help?
-
Dan P.
(@MasterMoltar) reported
Funny Story : @Videotron, @rogers and @Xfinity use the same tv box. I have an error code that show up out of nowhere. Searched on the internet, can't find how to solve the problem. Maybe if you join your forces, you can solve the problem #fixRDK03117
-
Maar Tin de Labrie 🌺🎗️🇸🇾🍁⚜️🍀
(@MaarTindeLabrie) reported
@gottabekd29 @FiorellaIsabelM Sputnik news doesn't work from my phone on 4G but works with my WiFi and works on computer at home... Both my phone and home internet services comes from Videotron.
-
Bill McStravick
(@stuckincentre) reported
@stevenchase Rogers, Bell/Telus-Ericsson 5G gear, Videotron, Sasktel- Samsung 5G gear, Freedom was down to Nokia and Ericsson 5G gear before sale put hold on project. Who's left? The majority of providers all use the big carriers networks.
-
devinbrodie25 🇨🇦
(@devinbrodie25) reported
.@Videotron customer support is terrible.
-
Kronos/DeeZNuTs
(@DeeZNuTs_Qc) reported
@Videotron NO CLOUD SYNC ON ANY FUKING GAMES...... FIX YOUR INTERNET IN LONGUEUIL Votre adresse IP est: 135.19.214.2
-
Violent Pupil
(@zenSavage_) reported
@Videotron internet down for over 5hrs ? Can you please give us an update?