Vidéotron Outage Report in LaSalle, Montréal, Québec

@Videotron is this the customer experience you want for your clients? So if I don’t have the money to pay $400 that I wasn’t supposed to be charged upfront, then you cut off my service and still leave me with the bill? This is none sense.

I switched to @Videotron on June 8th 2021. They offered their high speed internet service, Helix with no installation fees. They gave me 2 options: - Pay for equipment upfront: $388+ tax OR - Pay $12 + tax/month for 24 months. I went with the 2nd option. But guess what?

@fizz_ca @Videotron Me and brother @mdnaseershah are working from home. We have clients to meet online and there’s no network!!! Like seriously?????? Pls fix ASAP!!!!

@Videotron Thank you for the explanation. Unfortunately, I'm now going to have to pay for another service to be able to access my favourite shows. No savings for me 🙁

@Videotron still charged me upfront $388+ tax with installation fees of $60 even though I chose to pay in $12 for 24 months. When my bill came out on July 9th, I called customer service. They told me it was a mistake and that they would see what they could do. Lol

When Videotron calls you to solve your problems, but actually doesn't lmao.

@Videotron said this kind of thing happens (often?) & that the only option I have is to accept their “courtesy” of $75 and pay the rest otherwise i will receive late fees and eventually they will cut off my service and come get the equipment but that I would still have to pay.

@MikeSidel @Videotron Sucks

@JokeSins @Videotron Montreal also. My personal service is down. However, my commercial internet is working 🤔

@Videotron has the worst customer service.

@Videotron hi, fir some reason the helix app considers @joinClubhouse a threat. How can I fix that?

@Videotron Service internet.

@lesleychestrman @Bell_Support Good for you! Bell customer service sucks. I dumped them years ago and have been a happy Videotron client ever since.

@fagstein @Videotron No internet problem on my Videotron account but two days ago I did notice my Videotron PVR cable box's time display was lagging by seven minutes!! Never saw that before. Just putting it out there.

Hm, Videotron Internet is unstable tonight...

@KayleaPeres @omar___a1 A few weeks ago they said their system was down but yeah videotron is some of the worst wifi

Fix this **** Now !! @Videotron #enjeuxmajeurs

@sol_da_ @Videotron The audacity they have. + the representatives I spoke to had such bad attitudes. They tried to make it seem like they were doing me a favor or something.

Anyone else having @Videotron internet issues?

Don't ever go to @Videotron. Worst customer service ever. They make a mistake and you still gotta pay for it.

@Citizen_Kwy @Videotron For us this is mostly because we do not care a dime about the TV and landline services. We never did. might be good for the mass, but high bandwidth and low-latency is the only thing we care and mind paying for. cc @Videotron

@b0uming @Videotron These disgusting companies bro, so many people depend from them and now more than ever because of this stupid virus and they always have problems... hope they'll fix it fast so you dont miss the exam

@Videotron @sam_cudmore @Videotron is there an issue with service? Both your website and social media platforms reference technical support available 24/7. When phoning, I’m immediately prompted with the message that there is no service available at this time. No response via chat yet, after 30 mins

Just found out today that starting in February 2021, my cable provider Videotron will no longer offer AMC because they were demanding onerous fees. And they’re not alone: Bell & Rogers have also dropped the channel. WTF, @AMC_TV ?!? You no longer like/need international viewers?

@mediamorphis So hard being No4 in wireless markets, constantly loss making. As a former Fido customer, glad to see Videotron making it work. Rogers still controlling the hockey? That's the premium cable key?

@Videotron I have wifi but no internet connection. What’s the issue? When will it be fixed?

@Videotron just had to make my day even "better" been a long day and now internets down and might only be up tomorrow... Thanks for rubbing salt in the wound 😑

@WINDmobile @FreedomMobile Is your service any good? Because, frankly, I've had it with incumbents. Are you a subsidiary of Telus, Rogers, Bell or Videotron?

@CTVMontreal Scam. Videotron can't even do LTE properly as they still use the old 2100 mhz frequency. Worst signals of any carrier in QC.

@Videotron Thank you for the explanation. Unfortunately, I'm now going to have to pay for another service to be able to access my favourite shows. No savings for me 🙁