Vidéotron Outage Report in Dorval, Montréal, Quebec

Problems in the last 24 hours in Dorval, Quebec

The chart below shows the number of Vidéotron reports we have received in the last 24 hours from users in Dorval, Quebec and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Most Reported Problems

The following are the most recent problems reported by Vidéotron users through our website.

• Internet (59%)
• Wi-fi (18%)
• TV (9%)
• Total Blackout (8%)
• E-mail (4%)
• Phone (1%)

Live Outage Map Near Dorval, Quebec

The most recent Vidéotron outage reports came from the following cities: Montréal, Saint-Constant, Laval, Mercier, Longueuil, Dollard-Des Ormeaux, Pointe-Claire, and Boisbriand.

City	Problem Type	Report Time
Montréal	Wi-fi	4 days ago
Montréal	Internet	7 days ago
Montréal	Total Blackout	7 days ago
Montréal	Total Blackout	8 days ago
Montréal	Internet	8 days ago
Montréal	Total Blackout	8 days ago

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Vidéotron Issues Reports Near Dorval, Quebec

Latest outage, problems and issue reports in Dorval and nearby locations:

• 
  Tom (@dirtydinarzo) reported 6 seconds ago from Kirkland, Quebec

  @KayleaPeres @omar___a1 A few weeks ago they said their system was down but yeah videotron is some of the worst wifi

• 
  🌸 L i v L a u g h L o v e 🇹🇹 🇵🇱 (@piccologang) reported 4 minutes ago from Dollard-Des Ormeaux, Quebec

  When Videotron calls you to solve your problems, but actually doesn't lmao.

• 
  martin lutteral 🇨🇦 (@mlutteral) reported 4 minutes ago from Montréal, Quebec

  Another internet blackout brought to you by the clowns at @Videotron The quality of their service has dropped to unbearable levels. ******* idiots

• 
  Issa Sissoko (@IssaCheckmate) reported 7 minutes ago from Montréal, Quebec

  @Videotron said this kind of thing happens (often?) & that the only option I have is to accept their “courtesy” of $75 and pay the rest otherwise i will receive late fees and eventually they will cut off my service and come get the equipment but that I would still have to pay.

• 
  Issa Sissoko (@IssaCheckmate) reported 13 minutes ago from Montréal, Quebec

  @sol_da_ @Videotron The audacity they have. + the representatives I spoke to had such bad attitudes. They tried to make it seem like they were doing me a favor or something.

• 
  Nick Chrysanthakopoulos (@NickChrysantha1) reported 16 minutes ago from Montréal, Quebec

  @fagstein @Videotron No internet problem on my Videotron account but two days ago I did notice my Videotron PVR cable box's time display was lagging by seven minutes!! Never saw that before. Just putting it out there.

• 
  martin lutteral 🇨🇦 (@mlutteral) reported 17 minutes ago from Montréal, Quebec

  @Videotron I've been a loyal client for the last 17 years. I don't know who's making the big decisions in your company, but (s)he is a ******* idiot. In the span of about one year you went from the best ISP in town to one of the worst. Time to move.

• 
  Sean Lloyd (@SeanLloyd93) reported 20 minutes ago from Montréal, Quebec

  @Bell_Support I'll need someone to reach me very soon or I will be calling @Videotron tomorrow. Never have I had such bad service

• 
  martin lutteral 🇨🇦 (@mlutteral) reported 28 minutes ago from Montréal, Quebec

  @Videotron Major outtage, support line down, and you suggest to "restart your modem" You bunch of pathetic clowns. Who was the idiot who decided to switch to helix? We were good before that ****. I have to move away from this crap

• 
  sbg4evr (@sbg4evr) reported 30 minutes ago from Montréal, Quebec

  @JokeSins @Videotron Montreal also. My personal service is down. However, my commercial internet is working 🤔

• 
  khai (@sumtimw0ng) reported 31 minutes ago from Montréal, Quebec

  Hm, Videotron Internet is unstable tonight...

• 
  Issa Sissoko (@IssaCheckmate) reported 40 minutes ago from Montréal, Quebec

  @Videotron is this the customer experience you want for your clients? So if I don’t have the money to pay $400 that I wasn’t supposed to be charged upfront, then you cut off my service and still leave me with the bill? This is none sense.

• 
  m@rie (@mtn_carnet) reported 43 minutes ago from Montréal, Quebec

  @Videotron Service internet.

• 
  🌸 L i v L a u g h L o v e 🇹🇹 🇵🇱 (@piccologang) reported 45 minutes ago from Dollard-Des Ormeaux, Quebec

  @Videotron has the worst customer service.

• 
  🌸 L i v L a u g h L o v e 🇹🇹 🇵🇱 (@piccologang) reported 45 minutes ago from Dollard-Des Ormeaux, Quebec

  Don't ever go to @Videotron. Worst customer service ever. They make a mistake and you still gotta pay for it.

• 
  Issa Sissoko (@IssaCheckmate) reported 47 minutes ago from Montréal, Quebec

  @Videotron still charged me upfront $388+ tax with installation fees of $60 even though I chose to pay in $12 for 24 months. When my bill came out on July 9th, I called customer service. They told me it was a mistake and that they would see what they could do. Lol

• 
  KitEdotca (@KittEdotca) reported 50 minutes ago from Westmount, Quebec

  @Videotron so, erm, you’re internet is down?

• 
  Issa Sissoko (@IssaCheckmate) reported 55 minutes ago from Montréal, Quebec

  I switched to @Videotron on June 8th 2021. They offered their high speed internet service, Helix with no installation fees. They gave me 2 options: - Pay for equipment upfront: $388+ tax OR - Pay $12 + tax/month for 24 months. I went with the 2nd option. But guess what?

• 
  Badr S. Masri (@badrmasri) reported 56 minutes ago from Laval, Quebec

  @Videotron hi, fir some reason the helix app considers @joinClubhouse a threat. How can I fix that?

• 
  Kathy M (@kathym425) reported 57 minutes ago from Montréal, Quebec

  @lesleychestrman @Bell_Support Good for you! Bell customer service sucks. I dumped them years ago and have been a happy Videotron client ever since.

Vidéotron Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Ruth Fernandez (@FernandezInk) reported 4 minutes ago

  @Videotron after emergency alert tv is not responding. Helix gives message:”This channel is temporarily unavailable. Error: XRe-03137. Please advise.

• 
  Cybele (@Xoellisms) reported 5 minutes ago

  So.... That curfew warning on all devices fried my Helix? Wtf @Videotron ???

• 
  Marty the rock (@Martin94969570) reported 6 minutes ago

  @Videotron @FabyenVaillanc2 THATS a real customer service! @Videotron

• 
  Sweetener753 (@Sweetener753) reported 8 minutes ago

  @Videotron Fix your sh*t!

• 
  Julien Lavigne (@Julien_Lavigne1) reported 8 minutes ago

  @Videotron After only 60 days of service, I want to downgrade my TV package. But am told I will lose my rebate and the bill will be more? And since you don't rent terminals, I would need to pay off 22 months if I cancel TV? You pushed me into a corner! #fail #terrible #videotron

• 
  EtiennoSaurus (@etiennosaurus) reported 9 minutes ago

  @eXoofed Never had any problem with videotron

• 
  kate18 (@kate18) reported 9 minutes ago

  @Videotron Helix shut down after that message….not fun!

• 
  Ruth Fernandez (@FernandezInk) reported 10 minutes ago

  @Videotron @Do8qThi It’s still not working. Since 18h:46. 20 minutes and counting!

• 
  kate18 (@kate18) reported 10 minutes ago

  @FernandezInk @Videotron I have the same problem 😑

• 
  Allen Arany (@allen_arany) reported 12 minutes ago

  @Videotron - I called to put services on vacation mode and keep my internet running. The agent told me it was no problem. The next day no services work. I spend 1.5hrs on phone. Today you suspended my services. You charge me 50$. I have to wait until tomorrow. Horrible service!