Cogeco Outage in Applewood Acres, Ontario

@cogeco @cogecohelps hi guys, I’m wondering why I don’t have the option to sign into the @CTV go & @City_tv apps with you as my service provider. I see the option to sign in with almost every other provider. Fell like I’m missing out. Please let me know if I’m missing something.

Is @CHCHTV carrying any of the @cityofhamilton #Election2018 debates? Not a Cogeco customer but would like to see them.

More crappy service from Chatham’s Teksavvy - resellers of @bellcanada and @Rogers. Still waiting for internet service to resume after a move. But I got charged the moving fee already. @TekSavvyBuzz @TekSavvyNetwork @cogeco

@RogersHelps None of what you described happened. Even after 6 calls. Each one ended with an assurance of a return but not once did I receive one. Stop failing. Your technical teams should be embarrassed. I've been a paying customer for 2 years. #consumers #canada #isp @Bell @cogeco

Hey @cogeco there is an outage in my bank account, try giving me a call to get my money but there will be a 40 minute wait. Have you tried to turn yourself off and back on again? Your service is garbage!

@cogecohelps When I called to ask about what happened, the person who answered my call decided to hang up on me, she was rude, aggressive and never allowed me to finish my sentences. Of course I have her name and definitely I will not hire Cogeco after this bitter experience.

@cogecohelps Cogeco service has made a terrible impression in my experience! Called two weeks ago to hire their services for internet and TV, and was told everything was ready for today’s installation, no one came.

@cogeco When I called to ask about what happened, the person who answered my call decided to hang up on me, she was rude, aggressive and never allowed me to finish my sentences. Of course I have her name and definitely I will not hire Cogeco after this bitter experience.

@cogeco Cogeco service has made a terrible impression in my experience! Called two weeks ago to hire their services for internet and TV, and was told everything was ready for today’s installation, no one came.

@cogeco you’re internet has been awful lately. So damn slow!

Hello @cogeco I have spent over 2 hours calling in the 2 days. You cancelled my service early and I am STILL without any internet/phone/TV

@CogecoBusiness Solution after 3 hours on hold: wait 2 weeks for a tech to come fix an error that your company made also I will be charged for that technicians service call. Great Customer Service Cogeco you should be so proud!!! #NOT

@cogeco has to have the worst customer service. “We changed our system and can no longer offer promos or discounts” When is @Rogers & #BellFibe coming to Chatham-Kent?

@BeLeafNation @cogecohelps We are also thinking of cancelling with @cogeco as the Retention Department refused to give the same loyalty rate as last month. What is the procedure in the store to cancel?

@cjuned81 @cogeco They all suck so bad. Good luck with Bell and their offshore non existent cx service.

@Doucet3 @cogecohelps I can’t get this to work either! I have a Bell & Cogeco login and neither of working. I’m so annoyed!!!

@cogeco @_NickCleveland It might be a good idea to post outage notifications to Social Media accounts (that folks are more likely to see than a website page when things are down).

@cogeco Just spoke with Tim in your customer service department. He was polite and personable. He deserves a raise.

.@cogeco Oakville. Please sort out the disconnect between stores & head office. What rep in store sold me is not what I got. After 3 long calls I get "sorry for the confusion". Not fair to your customers - not fair to your support staff. Happens far too often. #cutthecable #cable

Absolute disgust doesnt even explain customer support w/ #Cogeco. Theres an open MRO for my node since Thurs & there is no priority to fix the issue. Here I am dealing w/ atrocious service but since its not an "outage" it seems to be treated with lower priority. @cogecohelps

@cogeco Maybe its time to teach your reps NOT TO LIE to people and make FALSE PROMISES. the billing supervisor dosent give a damn. Going into week 2 of no internet and TV. Good job Cogeco. Great welcome back I must say 👍👏

@cogecohelps I use my iPad to keep up to date on tv programs.I use the apps, Global Go, CTV Go, City TV to catch up on missed programs. These apps require sign in to my Cogeco access. Of these only Global displays ‘Cogeco’ as an option. Please permit access to CTV & CITY TV.

@tombroen @cogeco @BellFibe I dont think so... They are rolling out new iptv service supposedly by mid 2019.... If you wait they will likely be an option

@JohnFurrToronto @cogeco @BellFibe Yes it’s interesting because when you go to the CTV app it will allow you to sign in with every other cable company in the country except Cogeco. Suggest a certain amount of contempt for their customers imho 😐

@tombroen @cogeco @BellFibe yeah you're stuck with only DSL service. I know you can get Vmedia and I believe Zazeen with distributel using DSL. They use the same backbone/infrastruture as everyone else

@JohnFurrToronto @cogeco @BellFibe A friend of mine knows someone I’m not sure what the company is but the thing about Cogeco I hate is that they’re charging cable prices but they’re streaming service is terrible with hardly anything available. And if you live in lower Hamilton you can’t get Bell or Rogers