Cogeco Outage in Trafalgar, Ontario

@cogecohelps west Oakville is out yet again. Using our Bell wifi back up which we needed since there is always issues with cogeco wifi, but wondering when cogeco will be back so we can watch cable tv again??

There seems to be an outage @cogeco in North oakville area at Eighth line and Dundas. Any ideas how long this will last?

@MorrisDCosta @Bell We have Cogeco. Left Bell after too many problems

@cogecohelps Cogeco Internet service seems to have been restored as of 6:33pm on Tue Aug 10 However I am not getting the Gigabit bandwidth performance I am paying for. Are there additional issues that are being addressed?

@cogecohelps @cogeco Don’t thank me fix our internet! You tell me to do but you have no dm icon!

@cogeco what the hell are you guys doing, our internet’s down and when I call customer service it says “welcome to URL Adam’s 31 “ and then dead air for 20 minutes? Why is your internet constantly going out when we have the fastest modem you have

@cogeco it amazes me that you can get through to sales within seconds but end up on hold to cancel one of three services. Your website for self serve Epico premium internet has been down for days. It seems easier to switch to @Bell?

@Execulink @cogecohelps @cogeco My biggest question is why Execulink relies on Cogeco owned lines? 2nd question is why Cogeco doesn't inform Execulink when there is a service outage? We were troubleshooting a long list of reasons for outage that would have been known if Cogeco let Execulink know about outage!

@cogecohelps Our Execulink Internet service out since approximately 4pm. At 10pm called in to @Execulink and they say they have no reported issues on their end and suspect a @cogeco line issue that hasn't been reported to them by Cogeco. Is there any info you can provide? #BurlON

Hey Matt Wickham @Cogeco. Our modem is glitching constantly. You are sending a new 1 which you say will be here within 5 business days! I wanted to pick 1 up curbside in Burlington, but becuz there is an order in the system I cannot. Are you kidding? WFH is bad enuf without this

@cogecohelps @cogeco Is it construction damage? What’s wrong? Is the eta still 7:30pm?

@cogecohelps @cogeco The phone message stated the outage is affecting multiple neighborhoods in oakville, I assumed that was major. How small is the outage?

Please @cogeco @cogecohelps post outage updates here.

@cogecohelps ever since we switched to cogeco we get the best intermittent service that just disconnects completely for no reason. It's super. Love it.

@cogeco The service is improving! Thanks for the updates, is performance of the interface a focus? It’s slow.

@cogecohelps @TekSavvyCSR so do I still pay for my 'service' today. At least once a month we lose service because of Cogeco...if I wanted to put up with this I would have signed up directly with Cogeco

@cogeco @cogecohelps It is utterly frustrating to have internet issues in Milton - Beaty Neighbourhood, EVERY SINGLE DAY!!! So difficult to be able to work like this. We tried all, restarts, etc. No Solutions

So like, is cogeco down... again? le sigh.

@SLBM2006 @KevinCeli1 @cogeco Make sure your internet is fast, i have the 360 with 7 people at home, 3 doing online school and 4 working from home, never a problem

@cogecohelps @rivermeredith Acquired Cogeco last Sunday. This is the third outage in 5 days. I need to guess and search for information, you don’t take calls... this is an absurd.

@cogecohelps Does cogeco support 2 factor authentication for email logins.

@Bell_Support @Bell wondering why you won’t help loyal customers And give better deals to new ones.. would like to have stayed with Bell .. we pay on time every month but guess you don’t care about us ! where is your customer service #timeforandroidbox @ cogeco

@cogeco ON HOLD 2HR 41MIN - CALLED BEFORE 9PM, PUT ME ON HOLD AND THEY WENT HOME???? IM STILL ON HOLD AN NO TV SERVICE???? TERRIBLE CUSTOMER SERVICE

@cogeco ON HOLD 2HR 12 MIN - CALLED BEFORE 9P, PUT ME ON HOLD DID THEY GO HOME???? IM STIKK ON HOLD AN NO TV SERVICE???? TERRIBLE CUSTOMER SERVICE

@cogeco ON HOLD 1 HR 49MIN - CALLED BEFORE 9PM, PUT ME ON HOLD DID THEY GO HOME???? TERRIBLE CUSTOMER SERVICE

@cogeco ON HOLD 48 MIN - CALLED BEFORE 9P, PUT ME ON HOLD DID THEY GO HOME???? TERRIBLE CUSTOMER SERVICE

@cogeco CALL COGECO AT 830 PM ET ON HOLD FOREVER, THE AGENT COMES ON AND SAYS THE OTHER DEPT DIDNT EXECUTE THE WORK ORDER PROPERLY SO I NEED TO SPEAK TO THEM TO GET MY SERVICE UP, SO HE TRANSFERS ME, ITS 921 IM STILL ON HOLD, DID THEY GO HOME AT 9PM ?40MINUTES ON HOLD.. NO TV

@cogeco ON HOLD FOR 20 MINUTES ? POOR COMMUNICATION BETWEEN DEPARTMENTS,,,TURN MY FAWKING SERVICE ON DAMMIT,

@cogeco YO can y’all answer my bloody calls so you can fix your completely useless receiver? That would be chill.

@cogeco is on their game. Just received an email that because I'm a loyal longtime customer I will continue to receive my discount that I normally have to call and spend 30 minutes every year getting. Impressed, thanks Cogeco...good work.