Cogeco Outage in Trafalgar, Ontario

It’s 9:48pm in Oakville Ontario. Anyone else still having issues with #cogeco Internet and phone services. On hold with them and there is no recorded messages about problems.

@cogeco. Hoping someone can help with my billing. Just sent a dm

@soakwash @cogecohelps @cogeco We are having the same problems here in east end Oakville- down at least 15 minutes

@cogeco I am so disapointed in your service. I've been without a phone and internet since last Friday, and no one at your company cares. I just keep getting ****** around. If anybody gives a crap about customers, maybe you can contact me. Thanks

@cogecohelps please, send a service man out to fix this cable please for the love of God. I have to find a place to live for June 1st. My 3 kids are relying on me to find a roof. I can't without a phone and internet and Cogeco gives zero *****.

@cogecohelps Not impressed Ryan @cogecohelps Your associates usually private message people, so they can actually help them. I have reported this three times. I have done my duty. How about you. @cogeco

Or perhaps you can do that, Ryan @cogecohelps and also suggest they reprint @cogeco doorknob cards. It’s not just my house. All the way down the street.

@cogecohelps I really hope I will be getting a rebate on my next cable bill because of these blackout problems on specialty channels that I’m paying for. #Cogeco

@cogeco please fix your internet services. This is outrageous... Horrible internet speeds and connectivity these past 2 weeks. Already over my data limit thanks to you guys...

I can’t believe how bad the new #cogeco user interface is for Tivo ... most of the time it doesn’t work if you’re trying to get to anything other than the channel listings... they have made my mind for me... dropping cable after #epl season in May

The new #cogeco interface is absolute sh*t ...nothing works... when it does for a bit it’s slow as molasses... and then decides to reset Result= when premier league season is over, we’re dropping cable

@cogecohelps Bell, Rogers, Telus, Shaw, and a dozen others are all prepared to provide the @TSN_Sports Go service to their customers; I'm disappointed Cogeco won't.

Cogeco dropping TSN Go is a minor thing but it bugs me. Researching internet options ... 2 blocks away from my house - in a new development - Bell offers 1.5 Gbps fiber service. Here, Bell only offers 50 Mbps. Grrr.

@cogecohelps "vs. the few that actually use it" sort of describes 90% of the channels I currently get on my Cogeco package and never watch. Am already paying for both high speed Internet, and TSN; I'm disappointed you can't make this work.

@cogeco If you’re keeping track, your new @Tivo interface is awful. Recommend returning to previous.

@cogeco I have now wasted 2 evenings waiting for a technician to not show up. At least on Tuesday I got a phone call to cancel at the last minute.

@cogecohelps At least you have a tv with working cable to watch the Leaf game! My HD channels including on demand stopped working last Thursday night. After a VERY long weekend a tech arrived and was able to fix problem , now ANOTHER 5 business days! Hating cogeco!

@cogeco it’s bad enough that the TiVo system is the worst piece of hardware I’ve ever had the misfortune of enduring but I can’t even get through to your support to get this piece of junk replaced. Breathing into the phone with me repeating into the phone “can you hear me” 👎🏿👎🏿

@SarahTreadaway @cogecohelps Had the same response from my modem issue! Same three lights on! Tech can’t help, they tried three times to fix and to no success. Earliest Tech available from Cogeco is Jan 10th! 9 days, REALLY! That’s the earliest available! It’s time to cancel my service!

I will never ever use @cogeco again. Miltoners, beware.

@cogeco @cogecohelps hi guys, I’m wondering why I don’t have the option to sign into the @CTV go & @City_tv apps with you as my service provider. I see the option to sign in with almost every other provider. Fell like I’m missing out. Please let me know if I’m missing something.

@MurphTWN @doubledtbay @weathernetwork I have the same problem I hate the different look to it and I'm with cogeco

Is cogeco down in the Burlington Pinedale area

Is @CHCHTV carrying any of the @cityofhamilton #Election2018 debates? Not a Cogeco customer but would like to see them.

More crappy service from Chatham’s Teksavvy - resellers of @bellcanada and @Rogers. Still waiting for internet service to resume after a move. But I got charged the moving fee already. @TekSavvyBuzz @TekSavvyNetwork @cogeco

@CRTCeng hello, things are not well in Cogeco land. Only game in town in Burlington thanks to your policies. When was the last time you called Cogeco customer service and been on hold for more than 30 minutes? They have a pre recorded message, been like this for over 6 months....

@RogersHelps None of what you described happened. Even after 6 calls. Each one ended with an assurance of a return but not once did I receive one. Stop failing. Your technical teams should be embarrassed. I've been a paying customer for 2 years. #consumers #canada #isp @Bell @cogeco

Hey @cogeco there is an outage in my bank account, try giving me a call to get my money but there will be a 40 minute wait. Have you tried to turn yourself off and back on again? Your service is garbage!

@cogecohelps When I called to ask about what happened, the person who answered my call decided to hang up on me, she was rude, aggressive and never allowed me to finish my sentences. Of course I have her name and definitely I will not hire Cogeco after this bitter experience.

@cogecohelps Cogeco service has made a terrible impression in my experience! Called two weeks ago to hire their services for internet and TV, and was told everything was ready for today’s installation, no one came.

@cogeco When I called to ask about what happened, the person who answered my call decided to hang up on me, she was rude, aggressive and never allowed me to finish my sentences. Of course I have her name and definitely I will not hire Cogeco after this bitter experience.

@cogeco Cogeco service has made a terrible impression in my experience! Called two weeks ago to hire their services for internet and TV, and was told everything was ready for today’s installation, no one came.

@cogeco What about the waiting time when calling customer service? Waiting time exceeds 30 minutes? And you call this customer service? In Canada?!

@cogeco customer service continues to be hard to reach with waiting times exceeding 30 minutes. They’ve been upgrading their billing systems for more than 6 months now. Thank you CRTC for supporting cable company monopoly in Canada, we are all suffering the consequences

@cogeco service doesn’t work ...

@KarenLDenomme @cogeco That’s exactly why I had to call them too, 3 months ago... sadly I’ve never been billed right once since!! Absolutely outrageous.

@cogeco you’re internet has been awful lately. So damn slow!

@cogecohelps my cogeco email isn’t working and can not connect via webmail either. Is there currently an issue?

Hello @cogeco I have spent over 2 hours calling in the 2 days. You cancelled my service early and I am STILL without any internet/phone/TV

@cogeco account suspended for 3 weeks while I was on vacation. First call while in Europe, agent very argumentative and not looking listening. Came back, takes me 4 calls to technical support to unlock the account. Trying to make sense of it from a technical point of view

@CogecoBusiness Solution after 3 hours on hold: wait 2 weeks for a tech to come fix an error that your company made also I will be charged for that technicians service call. Great Customer Service Cogeco you should be so proud!!! #NOT

. @cogeco @cogecohelps you’ve billed me wrong again this month - that’s 3 months in a row, for a service I waited 2 hours on hold to cancel in JUNE! Get it together. I refuse to pay this bill until you rectify this issue and properly charge me. Cut me off, I’ll go to @Bell

@cogecohelps I subscribe to Cogeco on-demand service and have never had a problem watching anything before. I have one season of Homeland where it is telling me I need to upgrade to watch. I’m confused. I already subscribe to on demand? Why would this one season not work?

@cogeco has to have the worst customer service. “We changed our system and can no longer offer promos or discounts” When is @Rogers & #BellFibe coming to Chatham-Kent?

@BeLeafNation @cogecohelps We are also thinking of cancelling with @cogeco as the Retention Department refused to give the same loyalty rate as last month. What is the procedure in the store to cancel?

@cogecohelps Terrible service from cogeco in Milton. Just found out that my mom has to wait till Monday for a simple TV basic box to work. She has been waiting since Tuesday July 17th!!! First promised last Friday. Then in 24 hrs. Now 5 bus. Days. Damn!

@cjuned81 @cogeco They all suck so bad. Good luck with Bell and their offshore non existent cx service.

@Doucet3 @cogecohelps I can’t get this to work either! I have a Bell & Cogeco login and neither of working. I’m so annoyed!!!

Cogeco is the worst internet provider ever

All my devices say I’m connected to the internet, yet the internet isint working. **** you cogeco. Thank god for my Rogers phone and all the data I pay too much ******* money for. Internet and phone plans SUCK THE BIG PP HERE IN CANADA.

Well @cogeco @cogecohelps and #YQG #cogeco customers: There is an outage. Unfortunately Cogeco website not updated. Nothing on twitter. No way to msg on Twitter and no response to my tweet. I had to find out from Shaun in a chat - wow, not good. #internet

@JamesThomper @RichPelts @cogeco When they forced me to the modem/router combo is when I had the issue. The original Cisco modem and my own router worked fine. The cables in my area are bad, and the combos didn't handle errors properly. Tech support didn't believe my assessment. So I ditched cogeco.

@ldeichel @shruti_shekar @OpenMediaOrg @ltribe Nope. I'm on my local ISPs own FTTH network. No "riding on the Cogeco network". And they are still faster and cheaper than Cogeco. Upkeep of the network. Lol.

@RichPelts @cogeco Hey Rich, same with @TekSavvyNetwork - who had an @cogeco tech come to check bandwidth on site. Both say the problem is with the other company. Paying for 10Mb/s upload and only getting less than 5Mb/s. @cogeco tech promises advertised 10Mb/s if I switch to them. #leapfrogtactic

Hey Rich, same with @TekSavvyNetwork - who had an @cogeco tech come to check bandwidth on site. Both say the problem is with the other company. Paying for 10Mb/s upload and only getting less than 5Mb/s. @cogeco tech promises advertised 10Mb/s if I switch to them. #leapfrogtactic

@RichPelts @cogeco I went to a reseller using different hardware on the same lines to solve my internet issues. The cogeco modems seem to be junk. (btw also pay half the price for faster)

@mousky1967 @shruti_shekar @OpenMediaOrg @ltribe Just remember: that local ISP is riding on the Cogeco network to get to your house. Cogeco invests annually for the upkeep and upgrade of that network. The key here is what rates are right to allow Cogeco to invest, and allow that local ISP to offer you a competitive service.

@fordnation Doug, Could you please do something about Cogeco cable. The personnel is abusive. Refusing to disconnect services. Charging a fee for each service not just an account. Overcharged on billing.