Cogeco Outage Report in Thorold, Ontario

@durbdurbster how did you fix it? I have the same code. Cogeco isn’t not very helpful. 1-2 days to call back with fix?.

@cogeco How on earth does one contact your non-Customer Service??? Busy signal for four hours after speaking to someone who transferred and disconnected me???

Major @cogecohelps service outage reported in St. Catharines (including mine). Power outages also reported in some areas. No ETA from Cogeco but they are aware of the problem.

@cogecohelps where can I find information on Cogeco’s new service epico?

@Bell_Support Wanna just buy Cogeco instead of buying out contracts? At least your internet doesn’t go down 24/7. Tell your bosses to PLEASE buy Cogeco so I don’t lose out on YourTV Niagara.

@cogeco any idea of when today's issues will be sorted? Like many I rely on a reliable internet connection to be able to work. This is the second time this week this had happened to me and it is preventing me from doing my job.

@cogeco hey guys, is there an outage in South St. Catharines? #cogeco

@cogeco Wifi down in North St Catharines.....

@cogeco Had service appt last night 5-8. No show. I called, was told it was rebooked for tonight 5-8. Rec’d verification call for TONIGHT. I called to confirm. Told it’s now tmrw 5-8. Why did someone not call to communicate? Do I need to change providers? 😡

People warned me about @cogeco told me I would be promised a great bundle offer but be billed the regular price. Sure enough. Got my first bill yesterday and there’s no promotion on it. Trust has already been broken.

@cogecohelps @cogeco did an amazing job getting out here so quick. They went over absolutely everything and finally found the problem. It’s now working better then ever. Thanks to JODI at customer service and my tech who will remain anonymous, AMAZING WORK!

@cogeco having issue with the internet again. Any outage in Niagara? Also is there a way to reset the tv channel so they stop cutting ? ( watching TV and the show keeps cutting and it’s doing this on all my channels

@cogeco Is cogeco busy? We report our 2 lines since yesterday and they tell us today from 8 am to 5 pm we would have someone checking the problem. Well it’s past 5 and nobody came to help us. Do you have too much work?

COGECO WIFI IS DOWN (NORTH END ST CATS)

C’mon @cogeco get your **** together! Second major internet outage in southern Ontario in 3 days. WTF?!?

@cogeco Yes you did, thank you Sandra. I’m just a bit more bemused rather than amused by the situation where @canadaposthelps express mail service puts my package further away from me in a week, than from where it started!!!!

@cogecohelps hello. I heard of a new service from cogeco called epico. I can’t find any info on this anywhere. Can you tell me more about it?

@cogeco @cogecohelps I'm very unhappy with the services and the customer service/support. There is no number to call. All are disconnected.(taking people for fools you give them the number from the website and the number doesn't work) BAD Service in looking for another provider

@cogecohelps @cogeco is up and down like a yo-yo 🪀 this afternoon. Down more then up though 😢

@cogeco what is going on with the internet and what is going ? Your contact and support is not working your phone number is BUSY and I pay for services this is not provided

@WsoccerCa I get cbs sports thru cogeco but they don’t play the games that are on paramount plus. So all games this weekend are twitch for me (or VPN and American paramount). So stupid. I wonder what viewership numbers are for WSL on sportsnet

@cogeco Your message is now 18h old for an issue that has persisted for more than 30 hours. If you can't yet correct it at least please provide an update.

@cogeco Dear cogeco. As soon as my 2 year term is up, you can say byebye to my monthly revenue. Your service absolutely sucks.

Ummm @cogeco want to fix the cable boxes to the correct time in Ontario? Rebooted router and cable box and nothing! Hmmm

@cogeco your service is garbage #outages

@cogecohelps That includes updating the time on Cogeco guide. Can you fix the time on the guide?

@StingRMan @cogeco No signs of any life in West Niagara. Internet, tv etc all down

@BurlingtonHydro They are estimating it being restored at 10pm which sucks, could you let us know if this is @cogeco @cogecohelps fault. I got a notice they are doing upgrades in the area that could cause service disruption

Contacted @cogecohelps guy tells me he can’t tell me what is available in my home cause I haven’t yet paid my bill this month. I explained he can and would. So he tried and failed. Simple task Cogeco. Not great customer service.

@cogeco Do you credit your customers automatically for your lack of knowledge to fix this problem.