Cogeco outages and service status in Thorold, Ontario

Problems in the last 24 hours in Thorold, Ontario

The chart below shows the number of Cogeco reports we have received in the last 24 hours from users in Thorold, Ontario and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Live Outage Map Near Thorold, Ontario

The most recent Cogeco outage reports came from the following cities: St. Catharines, Niagara Falls, Niagara-on-the-Lake, and Welland.

City	Problem Type	Report Time
St. Catharines	TV	14 hours ago
St. Catharines	TV	15 hours ago
Niagara Falls	Internet	29 days ago
Niagara Falls	E-mail	1 month ago
Niagara-on-the-Lake	TV	2 months ago
Welland	TV	2 months ago

Nearby cities with recent reports

Community Discussion

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Cogeco Issues Reports Near Thorold, Ontario

Latest outage, problems and issue reports in Thorold and nearby locations:

• 
  Sharonne Young (@sharonne_young) reported 3 minutes ago from St. Catharines, Ontario

  Cogeco sucks

• 
  Remy Zanotto (@remyzanotto) reported 7 minutes ago from St. Catharines, Ontario

  @cogeco hey guys, is there an outage in South St. Catharines? #cogeco

• 
  MrJMe (@MrJMe) reported 9 minutes ago from Niagara Falls South, Ontario

  @cogecohelps where can I find information on Cogeco’s new service epico?

• 
  Steph (@officialstephhx) reported 12 minutes ago from St. Catharines, Ontario

  @cogecohelps @cogeco is it your policy to request payment for service even after debt is settled? I’m genuinely confused why I need to pay more money to obtain service after past debt was settled. I have the signed letter showing settlement. No agent can seem to provide me proof!

• 
  DragonHombre the Kingbeing (@dragon_hombre) reported 16 minutes ago from Niagara Falls South, Ontario

  @cogeco @cogecohelps I'm very unhappy with the services and the customer service/support. There is no number to call. All are disconnected.(taking people for fools you give them the number from the website and the number doesn't work) BAD Service in looking for another provider

• 
  MrJMe (@MrJMe) reported 18 minutes ago from Niagara Falls South, Ontario

  @cogecohelps hello. I heard of a new service from cogeco called epico. I can’t find any info on this anywhere. Can you tell me more about it?

• 
  👑 Queen Mademoiselle Gigi 👑 (@Gillian2Point0) reported 25 minutes ago from St. Catharines, Ontario

  COGECO WIFI IS DOWN (NORTH END ST CATS)

• 
  lyn nottingham (@LynNottingham) reported 27 minutes ago from Thorold South, Ontario

  @cogeco This issue is still not resolved. Again today , like the last 3 days, no WiFi service. Uggghhhhh

• 
  Lori Littleton (@littletonstc) reported 29 minutes ago from St. Catharines, Ontario

  @cogecohelps @cogeco Up your end of the “contract” by providing the service I have apparently been locked into. Additionally, I have been on the line for 45 minutes and I am now getting a $5 credit — for 4 days of interrupted internet.

• 
  Elango Vanangamudi (@velango) reported 30 minutes ago from Niagara Falls South, Ontario

  @cogeco Internet service outage at High St, Niagara falls. I work from home. ETA please. Thanks.

• 
  Lori Littleton (@littletonstc) reported 33 minutes ago from St. Catharines, Ontario

  Dearest @cogeco, why is the internet not working? #pleasefixit #3kidsonclasses #tryingtowork

• 
  ⚠️Niagara 411 News⚠️ (@Niagara_411) reported 39 minutes ago from St. Catharines, Ontario

  Major @cogecohelps service outage reported in St. Catharines (including mine). Power outages also reported in some areas. No ETA from Cogeco but they are aware of the problem.

• 
  Hodgy (@Hodgy1414) reported 45 minutes ago from Thorold South, Ontario

  Hey @cogecohelps @cogeco. New customer here. Why was I promised/paying for 1 Gig internet speed when I'm barely getting 5 mbps? I've reset modem and tv box at least 5 times in 2 days. Bell Fibe didn't even break a sweat to get 50+ mbps. #unacceptable

• 
  Lisa Gibson (@lisol_18) reported 46 minutes ago from Welland, Ontario

  @cogeco Had service appt last night 5-8. No show. I called, was told it was rebooked for tonight 5-8. Rec’d verification call for TONIGHT. I called to confirm. Told it’s now tmrw 5-8. Why did someone not call to communicate? Do I need to change providers? 😡

• 
  Randy Wardrope (@RandyWardrope) reported 51 minutes ago from Welland, Ontario

  @durbdurbster how did you fix it? I have the same code. Cogeco isn’t not very helpful. 1-2 days to call back with fix?.

• 
  Roland Gaudet (@Rolbear1975) reported 53 minutes ago from St. Catharines, Ontario

  @cogecohelps @cogeco I was wondering why i have No Phone No TV and No Internet...are you guys experiencing problems due to the wind storm in St. Catharines

• 
  “Rose City Rebel” Robert Lewis II (@TheRobertLewis8) reported 54 minutes ago from Welland, Ontario

  Shoutout to @cogeco for making me miss the return of CM Punk. You’re the WORST.

• 
  Martin (@martninblack63) reported 55 minutes ago from St. Catharines, Ontario

  @cogeco Yes you did, thank you Sandra. I’m just a bit more bemused rather than amused by the situation where @canadaposthelps express mail service puts my package further away from me in a week, than from where it started!!!!

• 
  Plastic Geordie (@geordie_plastic) reported 58 minutes ago from Pelham Centre, Ontario

  @cogeco any idea of when today's issues will be sorted? Like many I rely on a reliable internet connection to be able to work. This is the second time this week this had happened to me and it is preventing me from doing my job.

• 
  Roland Gaudet (@Rolbear1975) reported 59 minutes ago from St. Catharines, Ontario

  @cogeco I was wondering why i have No Phone No TV and No Internet...are you guys experiencing problems due to the wind storm in St. Catharines

Cogeco Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Eric Senohrabek (@senro82) reported 14 seconds ago

  @cogeco I am in Leafs region and regional games on @Sportsnet ontario are blacked out. When regional game is on @TSN_Sports I get the game. Please fix.

• 
  Scott Dillon (@dillon4412) reported 2 minutes ago

  @cogecohelps That's problem with Cogeco. You don't listen. I should get the Detroit feed every night. It makes no sense. I get the Colorado feed. I live a hour from Detroit. I complain a week or so ago. Cogeco switch to the Detroit feed. So I know Cogeco can put on whatever feed they want.

• 
  GvR 🍁 Vive le 🇨🇦 🇬🇱 🇩🇰 (@GaryvanR) reported 3 minutes ago

  @cogeco Your support page says "No Outage Detected" but it has a message on the same page saying you are investigating an issue impacting TV services - so this page should say an "Outage is detected"

• 
  Terry (@gr8playz) reported 5 minutes ago

  @cogeco As of 10:15 pm our services have finally been fixed. 13 total hours out of service! When should I see a refund for services lost?

• 
  Vicki (@VickiSMcKinney) reported 6 minutes ago

  @cogeco, where did my channels go? I only get 700. We can watch stuff we have recorded so it not the box. Can you help.

• 
  Katie Patterson (@PattersonKatiee) reported 9 minutes ago

  @__m3lisssa No I don't pay for it. But I do have sportsnet with my cogeco package and used my cogeco login

• 
  Peter Ratcliffe, forever Canadian 🇨🇦 (@PeterHRatcliffe) reported 13 minutes ago

  @cogecohelps wasting time trying to get to a customer service agent seems to be a normal part of the Cogeco Experience. We have periods of impossible to watch EPICO TV daily because of lack of bandwidth and signal drops. Will soon be going back to Bell Fibe unless we can ../2

• 
  Shan Kumar 🇨🇦🍁🇨🇦 (@rraj2k12) reported 16 minutes ago

  @cogecohelps Once I opened a ticket and Cogeco recognized the outage, they resolved it. But, your support should not have waited for a customer to convince you of an outage in your own network. Aren't you monitoring your network for outages and impact 24/7 ?

• 
  Cogeco (@CogecoQC) reported 18 minutes ago

  @RogerCoutu22272 There has been no mentions of a mass credit for the outage. If you'd like your situation studied, I would give us a call. Francis - Cogeco

• 
  Robert Glover, no need to hide behind a username (@RobertwGlover) reported 20 minutes ago

  @cogeco Cogeco increased my bill by 6 bucks and didn't even bother to notify me good customer service Cogeco I'll be downgrading because of it... thanks for the increase with no notice.... appreciate that