Cogeco Outage Report in Welland, Ontario

@cogecohelps @cogeco I was supposed to be sent a new EPICO box weeks ago due to ongoing issues. I’ve never received the confirmation email or the box, what gives?

If you work from home, do yourself a favour and never get @cogeco. It’s impossible to work from home if your router is never “online”. @cogecohelps

@cogeco @cogecohelps I'm very unhappy with the services and the customer service/support. There is no number to call. All are disconnected.(taking people for fools you give them the number from the website and the number doesn't work) BAD Service in looking for another provider

@cogeco This issue is still not resolved. Again today , like the last 3 days, no WiFi service. Uggghhhhh

Hey @cogecohelps @cogeco. New customer here. Why was I promised/paying for 1 Gig internet speed when I'm barely getting 5 mbps? I've reset modem and tv box at least 5 times in 2 days. Bell Fibe didn't even break a sweat to get 50+ mbps. #unacceptable

@cogeco having issue with the internet again. Any outage in Niagara? Also is there a way to reset the tv channel so they stop cutting ? ( watching TV and the show keeps cutting and it’s doing this on all my channels

@cogeco Internet service outage at High St, Niagara falls. I work from home. ETA please. Thanks.

@cogeco so what's up Cogeco???? I was signed out...won't let me sign in...says error and it's not recording my shows on pvr.. ... discount???? I'm not paying for nothing!!!!

@cogecohelps posted this last night, still applies. "@cogeco Have a problem here. Have cable access, but very few channels in my digital box and none with the adapter for the tv in my bedroom. On the box I get 49, 52, 205 and 426. Nothing else for the 20 or so channels I tried"

@cogecohelps hello. I heard of a new service from cogeco called epico. I can’t find any info on this anywhere. Can you tell me more about it?

@cogeco any idea of when today's issues will be sorted? Like many I rely on a reliable internet connection to be able to work. This is the second time this week this had happened to me and it is preventing me from doing my job.

@cogeco Have a problem here. Have cable access, but very few channels in my digital box and none with the adapter for the tv in my bedroom. On the box I get 49, 52, 205 and 426. Nothing else for the 20 or so channels I tried. Everything sort of died around 1 am

@cogecohelps Hi there Cogeco, is there internet issues in Niagara Falls? Reset my modem and still no internet for the last 20-30 mins. Any known outages?

If your #Cogeco in Ontario is out, set your router to DSN 8.8.8.8 with secondary 8.8.4.4 until they fix their DNS.

Shoutout to @cogeco for making me miss the return of CM Punk. You’re the WORST.

@cogeco what is going on with the internet and what is going ? Your contact and support is not working your phone number is BUSY and I pay for services this is not provided

Can anyone @cogeco or @cogecohelps tell me why my stupid #EPICO box has gone out multiple times a day over the last 4 days and needs to be disconnected and rebooted? Why is this service so terrible?

@Bell_Support Wanna just buy Cogeco instead of buying out contracts? At least your internet doesn’t go down 24/7. Tell your bosses to PLEASE buy Cogeco so I don’t lose out on YourTV Niagara.

@durbdurbster how did you fix it? I have the same code. Cogeco isn’t not very helpful. 1-2 days to call back with fix?.

@cogecohelps where can I find information on Cogeco’s new service epico?

@cogecohelps Our Execulink Internet service out since approximately 4pm. At 10pm called in to @Execulink and they say they have no reported issues on their end and suspect a @cogeco line issue that hasn't been reported to them by Cogeco. Is there any info you can provide? #BurlON

@cogecohelps our internet has been out since 7:00 am. Same yesterday. Just south of parry sound. Cogeco has really dropped their service.

@cogeco One of your salespeople told my 81 yr old father in law that he couldn't just get a simple cable box anymore, that he had to include Internet. You sent him all this equipl, including a router. I knew he could still have basic cable, called to fix it. 3 weeks later, still no TV.

@cogecohelps @cogeco AGAIN ? I ha r spoken to them over and over and the problem has not been solved ? More wait times on hold ? Thanks but obviously I’ve done all that. Love the YOU can pay to have a technician come fix our problem part as well.

@xoJoked @7Scrubs @cogecohelps Cogeco is forever dogshit there is no such thing as tech support with them

@ectowyd i use cogeco and i have around the same problem like mine just cuts out like 5 times a day noramally at like night but im thinking about switching to bell cuz like it just goes out all the time

@cogeco Is there a reason why your internet is ALWAYS horrible. Working from home has been a torture since becoming a Cogeco costumer.

@Trade_to_gain @Bell @cogeco Hello, we kindly ask that you please send us a private message here on Twitter with your Distributel account number and your contact telephone number. We will review your file and get back to you asap. We're here to help!

Anyone who had cogeco have internet problems?

@cogecohelps @cogeco I’ve talked to 6 technicians trying to get through to a supervisor; now I have an appointment with 48 hours wait period after a 2 hour conversation. Now I’ve had to move homes because the wifi is completely down and am continuing to wait till Saturday for a repair