Cogeco Outage in Welland, Ontario

@durbdurbster how did you fix it? I have the same code. Cogeco isn’t not very helpful. 1-2 days to call back with fix?.

@cogecohelps where can I find information on Cogeco’s new service epico?

@cogecohelps hello. I heard of a new service from cogeco called epico. I can’t find any info on this anywhere. Can you tell me more about it?

@cogeco Had service appt last night 5-8. No show. I called, was told it was rebooked for tonight 5-8. Rec’d verification call for TONIGHT. I called to confirm. Told it’s now tmrw 5-8. Why did someone not call to communicate? Do I need to change providers? 😡

@cogeco Is cogeco busy? We report our 2 lines since yesterday and they tell us today from 8 am to 5 pm we would have someone checking the problem. Well it’s past 5 and nobody came to help us. Do you have too much work?

People warned me about @cogeco told me I would be promised a great bundle offer but be billed the regular price. Sure enough. Got my first bill yesterday and there’s no promotion on it. Trust has already been broken.

@cogecohelps @cogeco @TekSavvyBuzz You guys sell a huge amount of band width to third parties and service it all, for each one of those interactions you keep no notes?

@cogecohelps @cogeco @TekSavvyBuzz I've had the same modem and same router for two years. Are you try to tell me that some other appliance in my home could somehow cause feedback despite not being physically connected to your network? Would you also mind addressing my second question from the tweet above?

@cogecohelps @cogeco @TekSavvyBuzz I'm not a telecommunications expert but can you Peter explain to me how there's not issues for two years and then all of a sudden issues? Also I get we might not be direct customers but you guys don't keep records when you cut someone's lines?

lived here for two years without issues. Even then how does @cogeco @cogecohelps not notify us before hand or even have records in their systems of what's going on at our house. We literally had to read the letter to them over the phone because they didn't know what was going on.

@cogeco @cogecohelps oh to top it off your supervisor tells me it's not your guys problem to deal with except your the reason I'm paying money out of my pocket to use data so who's helping me with that?

@cogeco @cogecohelps your customer service is useless. You come cut my cable and then tell me I have to go through another company who has to email you to get you to send out one of YOUR TECHS? If YOU can cut the line YOU can fix it.

@cogeco You blocked me on Facebook, you're ******* greedy! People have rights to know there's another options than your lousy and greedy service! 🖕🖕

@j_hall70 @costcocanada Cogeco, Kia, Costco, it never ends with you!!!

@cogecohelps I am really struggling to become a customer for @cogeco, but it seems 5 meters of burial job is a real problem for a company of @cogeco size!! I've been chasing the support team to do this for more than a month, and before the weather gets worse! April 1st!! common

Always frustrating with you lose your internet, but REALLY frustrating when there is zero sympathy from your @cogeco support person, particularly when this is the third issue you've had in a month with them. I think their @cogecohelps Twitter name might be a bit of a misnomer.