Cogeco Outage in Vineland Station, Ontario

Hey @cogecohelps @cogeco. New customer here. Why was I promised/paying for 1 Gig internet speed when I'm barely getting 5 mbps? I've reset modem and tv box at least 5 times in 2 days. Bell Fibe didn't even break a sweat to get 50+ mbps. #unacceptable

Hey @cogeco @cogecohelps the internet service is down in Vineland and the Community TV channel is out too. Any news on when this will be resolved. People are working at home and students are learning at home.

Dearest @cogeco, why is the internet not working? #pleasefixit #3kidsonclasses #tryingtowork

Cogeco sucks

@cogeco @cogecohelps you are down again!!! Why can’t you get this fixed

@cogeco @cogecohelps the internet has gone down twice in the last 30 minutes. Is there a problem in Vineland?

@cogeco down again???

@cogecohelps @cogeco Up your end of the “contract” by providing the service I have apparently been locked into. Additionally, I have been on the line for 45 minutes and I am now getting a $5 credit — for 4 days of interrupted internet.

@cogeco This issue is still not resolved. Again today , like the last 3 days, no WiFi service. Uggghhhhh

If your #Cogeco in Ontario is out, set your router to DSN 8.8.8.8 with secondary 8.8.4.4 until they fix their DNS.

@cogeco any idea of when today's issues will be sorted? Like many I rely on a reliable internet connection to be able to work. This is the second time this week this had happened to me and it is preventing me from doing my job.

C’mon @cogeco get your **** together! Second major internet outage in southern Ontario in 3 days. WTF?!?

Hey, @cogeco @cogecohelps the internet has gone down and a router reboot did not solve it. Tried calling support and it’s busy. What gives? Perhaps a tweet to update users affected?

@cogeco How on earth does one contact your non-Customer Service??? Busy signal for four hours after speaking to someone who transferred and disconnected me???

@cogecohelps hi Cogeco. Our TiVo has 3 blinking lights abs will not turn on. I have tried to call technical services but the call keeps getting disconnected on your end before we can even speak to someone. Can you help me.

@cogeco hey guys, is there an outage in South St. Catharines? #cogeco

@cogeco I got tech support by phone and they promise service will be restored by 2:30. I hope so because my job requires internet acesss.

@cogeco No, I haven’t. The tv is out too. Not sure that rebooting the modem will help but I’ll try.

@cogeco Yes you did, thank you Sandra. I’m just a bit more bemused rather than amused by the situation where @canadaposthelps express mail service puts my package further away from me in a week, than from where it started!!!!

@cogecohelps @cogeco is up and down like a yo-yo 🪀 this afternoon. Down more then up though 😢

@cogeco hello why internet broken

@cogeco They are there for you till you got a problem and they disconnect your call so there rating stays high unfortunate but expected

@cogeco can you fix your internet service my internets been "slow" BARLEY working for 3 days.

@cogeco horrible customer service

@cogecohelps Hey Cogeco, what gives? I usually watch the NASCAR races while at dinner on my phone through streaming. Won't let me do it tonight, says it's not authorized. What gives? Please fix this issue asap. Thanks!

@cogeco Hey Cogeco, what's the deal with not being able to stream TSN today? I do it all the time,but couldn't watch the Xfinity race today while at dinner. Wouldn't sign in to the network because it said it wasn't authorized. Please fix this!

If what I’m hearing about @Bell fibre internet is true (currently installing in my neighbourhood) that I can get 1.5GB/940Mbps for $50 per month, then @Cogeco is in trouble or will need to up their service and value A LOT. I’m paying more than that for only 120Mbps downloads.

@cogecohelps if my wifi isn’t showing up in the wifi networks on my phone is that a cogeco wifi issue or my phone?? thx :)

is cogeco not working for anybody else?? or is it my phone?

As a long-standing, unhappy @cogeco customer, one part worked really well. @stingraymusic. Now, for the same money, I get the to listen to commercials. I can upgrade. For a price. Someone should regulate these protected oligopolies that screw their customers.