Fido Outage Report in Richmond, British Columbia

Hey @FidoSolutions don’t know what’s happening with your staffing. Called to inq about a plan that was offered; rep Joe said nothing doc by prev female rep. Another bad csr experience! Been w Rogers and Fido for 20yrs and this is was loyalty get; frustration!

I have no service currently @Rogers and @Fidomobile @FidoSolutions currently NO SERVICE try to connect me with messenger or whatsapp

@enmand @Bell It's totally unlimited. Speed is another subject. At one time Fido had unlimited data plans, it was GPRS...not even 2G. It's still data. This is how Freedom Mobile and most US providers work as well. Simple slow downs, no overages.

Had to Tablets stolen out of my Purse The last time was several weeks ago Vancouver Police Sucked big time didn't even show up like they said they would when I called Was tracking my device 😡 Thank you Fido for my new device😁 Solve your own Crimes cause Police suck at help

@FidoSolutions @Fidomobile I'll just quit my job and sit with the phone between my fingers because in 2022 this is the SINGLE ONLY OPTION for Customer Service

Wow, very disappointed in @Fidomobile. I’m a long-term customer trying to update a plan and the chat person basically said no. I wanted to keep to my price point but I guess no options. Not happy at all. 😔

@Fidomobile I really pissed with the service you guys provide!

Fido has a customer service

@Fidomobile hey! I got a notification that my 1000 international long distance minutes is coming to an end... I didn't know I had that add-on, I even got charged a few times when doing phone calls, who can help me reviewing my account?

@Fidomobile I have multiple phones on my account. One of them was offered 20GB for $50. Another was offered 15GB for $90. Live chat wasn't able to help me get the good offer applied to all my lines. Can you help? If not I'll be exploring @ShawInfo Mobile.

Omg this is getting ridiculous - have not had any cell service since late last night (now 4pm the next day)- and not once has @Fidomobile emailed about this whole situation. Not cute, not cool

@Fidomobile you stupid people. I have better things to do with my life and spend 45 minutes waiting on the phone for you to answer tech support. And if I had goddamn data God I wouldn't need to phone you would I? I can just go online. Not very well-thought-out

Contacted Fido. Please contact an online agent. Online agent, please contact 611. 611 please send a message to the chat support. Chat support, please contact 611. Thank you my life is over.

@Fidomobile no internet for 3 days now. Can't get to tech support. Fido says it's aware of the problem. So what's the problem! I'm getting so done with this company

@Fidomobile What's up with the outage??

@FidoSolutions @Fidomobile just wondering if you intentionally ignore the law or if your systems are just that broken?

@Fidomobile @FidoSolutions Hi, Cellular data still not working, I have a job where I need it the most and since 3 days it’s getting worse to worst. Postal code? V3V 5A2

@todmaffin @Fidomobile @telusmobility Always record your phone calls with them. May help sometimes

I am expecting a call from my doctor and I don't have a network service. @Fidomobile @Rogers

It should be a crime to force me to listen to top 40 for the 29 minutes i have to wait in the queue to talk to someone on the phone at Fido customer service😤

Moved to my new condo, its 2nd day without internet because fido failed to move my internet. Can’t work, cant do anything. @Fidomobile sucks , switching to @Bell_Support

@Fidomobile we are travelling in Europe but the Roam like home LTE has been terrible for the last few days, the data connection dropped/interrupted every few minutes. Are you still having network issue?

I thought @Fidomobile was discounting our bill because of the outage last month?? I just got mine and it’s the full bill…

3 weeks before the Rogers black out my data went from 3G to H+ then back to LTE+ within a couple hours.. that is exactly what happened today in the exact same area it happened last time @Fidomobile I hope you know of these issues happening and it's just a issue

@SueHorner @Fidomobile @Rogers same problem here. today aug4th just got my fido bill. no credits given for july bill. they still charged me full amount for july

@Fidomobile How do I contact customer service? Unable to reach an agent via live chat or 611. Thank you!

@FidoSolutions any word on when the @Fidomobile home internet outage affecting Woodstock / N4S might be resolved?

@Fidomobile I don’t need 30gb, bro. Don’t gift me **** that I don’t need tryna make up for your mistakes. You need to make my last phone bill $Free.99 for all that **** you put us through.

@JanisThiessen @Fidomobile I got the same from Rogers - hey, here's a bunch of free data that you will never use, cuz that's the kind of generous folks we are. What. Ever.

@Fidomobile my mobile data has been down since this morning and I can't through your technical support. Is this another #networkoutage?