Freedom Mobile Outage in Oshawa, Ontario

Today I had a very distasteful experience with @freedomsupport and been with them for over 2, paid tab off in full to restart another 2 and yet am an undervalued customer. Will pay off again and look elsewhere as soon as I can! #CustomerExperience

@spstarr @FreedomMobile That's never going to happen in Canada!

@freedomsupport Yup...won't get another one now! Bad move like I said!

@freedomsupport I especially hate the newest Freedom Mobile TV ad where the guy wakes up from a nightmare and is told he's losing customers because of data overage fees. When your speed is slowed after you hit your data limit, your customers will stampede to your competitors. Solution: pay more.

@freedomsupport I did view your plans! That's when I realized you had a gimmick like the other mobile service providers. Instead of charging for overages, you slow down/upload speeds after a limit is reached, to encourage customers to move to a more expensive plan. Gov't regulations are needed.

@FreedomMobile please fix my calling!!! Can’t revive or make calls all day

@FreedomMobile I just submitted a feedback form on an issue that needs to be addressed ASAP. I’m really hoping it wasn’t a waste of my time and will be taken care of. Thanks.

@FreedomMobile I am so tired of this phone not working properly I get the problems fixed then a couple of weeks it goes again I am on the verge of chucking it out of the window

@FreedomMobile I still having problems with connecting I hope this won’t go on for another year and a half

I’m not a customer, but being a @FreedomMobile customer seems like a horrifying experience. Waiting for ages just for a webpage to load and then failing, having to do actions multiple times, and sitting on hold for ages. I mean, do you even WANT people to pay their bills?

@freedomsupport Any updates on the sms issue

@freedomsupport just a quick question. Dies your network support the Apple watch series 3. I want to switch over from Telus.

Hey @freedomsupport! 1) your chat rep took way too long to answer my question. Decided to call instead 2) I get hung up on whenever I try to call. 3) I should get more than a $5 credit when other people are getting $15 for the same issue especially when you're wasting my time

@freedomsupport My bills are always paid on time and i never have a problem. You should hire me to do a commercial or be "the freedom guy"!

@FreedomMobile ignored and hung up numerous times to avoid confronting a paying loyal customer.

@RogersAffaires I've tried another Telus customer and they received my text, plus I tried a Koodo customer and it worked. So it seems it's between daughter & her husband, one on @FreedomMobile , the other on @Telus

@freedomsupport It is unacceptable, customers shouldn't have to go without service for days for FM's technical issues.

@FreedomMobile just screwed me and I cannot use my phone or port out until the back office looks at the ticket, which will take days. This is the worst service I ever got. @MobileSyrup #freedommobile

@freedomsupport my wife has an s9 plus I have the same phone and my roaming is not working and heres is. My sons is also not working . Roaming is turned on. Phone sees the nationwide band but will not connect

@DanCoors @iPhoneinCanada It they were smart enough to support new tech, they wouldn’t remain small!! @FreedomMobile