Freedom Mobile

Freedom Mobile Outage Report in York, Ontario

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Freedom Mobile Inc. is a Canadian wireless telecommunications provider owned by Shaw Communications. With 1,181,483 active subscribers in urban areas of Ontario, British Columbia and Alberta, it is Canada's fourth largest mobile network operator with 3.7% market share.

Problems in the last 24 hours in York, Ontario

The chart below shows the number of Freedom Mobile reports we have received in the last 24 hours from users in York and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Freedom Mobile Outage Chart in York, Ontario 03/13/2025 17:20

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Most Reported Problems

The following are the most recent problems reported by Freedom Mobile users through our website.

  1. Phone (52%)

    Phone (52%)

  2. Internet (34%)

    Internet (34%)

  3. Total Blackout (8%)

    Total Blackout (8%)

  4. Wi-fi (6%)

    Wi-fi (6%)

Live Outage Map Near York, Ontario

The most recent Freedom Mobile outage reports came from the following cities: Toronto, Thornhill, Etobicoke, Mississauga, Scarborough, Rexdale, Concord and Downsview.

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City Problem Type Report Time
CanadaToronto Internet
CanadaToronto Internet
CanadaToronto Phone
CanadaThornhill Phone
CanadaToronto Internet
CanadaToronto Internet

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Freedom Mobile Issues Reports Near York, Ontario

Latest outage, problems and issue reports in York and nearby locations:

  • LeonDies4jays Black Hippy (@LeonDies4jays) reported from Toronto, Ontario

    So @FreedomMobile really wants me to travel 1 and 30 mins to a different city just to return a phone when it’s not in the return policy...that’s some prime customer service right there

  • MichCWilliamson Michelle Williamson (@MichCWilliamson) reported from Toronto, Ontario

    @EricaEhm @FreedomMobile Good choice! We switched our teen to @FreedomMobile a few months ago and no issues with service. I’m following as soon as I can get out of my Bell contract. 😕

  • piowie PiotrW (@piowie) reported from Mississauga, Ontario

    @freedomsupport I'm having problems sending SMS/MMS in the Dundas/427 area of Mississauga. Any information on that?

  • hquibs Harry (@hquibs) reported from Mississauga, Ontario

    @freedomsupport Hey Freedom, I understand you know about the SMS problems but it happens quite often. It seems to happen when I send photos at the same time and then messages fail to send. Get your techs to do a permanent solution pleeeaaaassseee

  • njmckenzie ПΣЯM © (@njmckenzie) reported from Mississauga, Ontario

    @freedomsupport experiencing SMS issues in Scarborough. Tried reboots. Sending but not receiving.

  • CustomerFreedom Freedom Customer (@CustomerFreedom) reported from Toronto, Ontario

    @paulburns Hey hey make sure you aren’t being overcharged! Bought my phone on the freedom website and got overcharged by $500+. Haven’t received refund yet, @FreedomMobile says their credit card refund system is broken

  • CustomerFreedom Freedom Customer (@CustomerFreedom) reported from Toronto, Ontario

    @vishmili @FreedomMobile Great idea by @FreedomMobile . Make sure you keep checking your bills. Freedom mobile overcharged me $500 and I have tried all their customer support channels and still can’t get my refunds in over 60 days! They sneakily charged my credit card so just check

  • CustomerFreedom Freedom Customer (@CustomerFreedom) reported from Toronto, Ontario

    @FreedomMobile @FreedomMobile during these Covid hardship times you have falsely charged my credit card by more than $250+ and my freedom account by $250+ and have not returned my money even after 60 days. Apparently your credit card system is not working

  • chocolatmilq kiki enen-MOR🦋 (@chocolatmilq) reported from Toronto, Ontario

    @Andrew48289584 @FreedomMobile If I wasn’t poor I would have left freedom. And I know 😒

  • tallpagee Tai Tang (@tallpagee) reported from Toronto, Ontario

    @freedomsupport , I have problem with text message. My iPhone is unable to send text messages but receiving text is ok. It’s been for 3 days already, please help

  • brungarc Bruno Garcia (@brungarc) reported from Toronto, Ontario

    @freedomsupport I had no Internet last night. Even after restarting my phone as your operator suggested as a fix. This morning it works. Without any change.

  • EricaEhm Erica Ehm (@EricaEhm) reported from Toronto, Ontario

    @MichCWilliamson @FreedomMobile I’m staying with @Bell myself for now. I’m still using my trusty iPhone 7 so my data plan is fine and the cell service is more developed.

  • CustomerFreedom Freedom Customer (@CustomerFreedom) reported from Toronto, Ontario

    @hootchandcootch @FreedomMobile @FreedomMobile falsely charged me $500 on my credit card and account and suspended my line after I disputed with my credit card company. Then they said I have to pay an extra $125 to get my line opened even tho their credit card system not working

  • DominicaLarkin Dominica Larkin (@DominicaLarkin) reported from Toronto, Ontario

    @FreedomMobile I got an offer to upgrade to the SE but I have to go to a store to order it - during a pandemic!!!! Ridiculous 🤬 the only store near me shows that it is open but they aren’t picking up the phone. Your “offer” to upgrade expires on Friday - please help!!!

  • angrybearTO Erik (@angrybearTO) reported from Toronto, Ontario

    @happypants41 @mickymv @FreedomMobile I have an IPhone 11 Max Pro but thanks for the tip on Androids. Still no response or update from Freedom. Again bad start for a customer who’s 3 days new

  • ShohanSoham Shohan Chowdhury (@ShohanSoham) reported from Toronto, Ontario

    Finally signed up to @Fidomobile and got the freedom from @FreedomMobile this is what you get for not hooking up your loyal customer of 10+ yrs from wind

  • EricaEhm Erica Ehm (@EricaEhm) reported from Toronto, Ontario

    Then @FreedomMobile DMed me. They offered an IPhone XR for zero down. $10 a month for 2 years for the phone and $55 a month for the Promo Freedom plan which is 6GB plus 4B at no additional charge. That promo is locked in for 2 years. They lose $550 on the phone.

  • chippy_nonstop chip (@chippy_nonstop) reported from Toronto, Ontario

    . @FreedomMobile HAS WORST CUSTOMER SERVICE EVER I CANNOT BE BOTHERED ANYMORE

  • DominicPersaud Dominic Persaud (@DominicPersaud) reported from Toronto, Ontario

    @FreedomMobile I have been a loyal customer ever since the company was Wind mobile and still trust and adore the company since it has the best rates out there... please rectify this problem by tomorrow at least!

  • CustomerFreedom Freedom Customer (@CustomerFreedom) reported from Toronto, Ontario

    @ElleSriracha @FreedomMobile Had some amazing customer service phone reps at freedom mobile. Very good reps, but their system is completely off. Been over 60 days and can’t get refund that freedom overcharged me by $500+

Freedom Mobile Issues Reports

Latest outage, problems and issue reports in social media:

  • lynxbai 𐒈𐒛𐒇𐒖 (@lynxbai) reported

    Just asked a @FreedomMobile representative if this is the way they like to treat their customers, imagine he said YUP I ******* hate this company

  • Gamer2Gainz Gamer2Gainz (@Gamer2Gainz) reported

    @FreedomMobile Honestly you guys are the worst in customer care . Tell me something how does it make sense when a customer pays their bill and your system glitches out on the app and then I have to pay again to have my phone line restored ?

  • teekaliciousss TZA💎 (@teekaliciousss) reported

    My whole train ride from Ajax to Union I was on hold with @FreedomMobile so that is 46 mins. I finally get thru once I get downtown, I just wanna ask ONE DAMN QUESTION & they have these people working out of India man. Can’t ever understand what is being said, so frustrating .

  • xoanohn Johanathan (@xoanohn) reported

    @FreedomMobile worst customer service support. Had CSR tell me that my phone shipped - but no tracking. Assures me it will arrive. Talked to a supervisor - sorry we were lying - no phone for you.

  • NevahMindJones Schmoodles (@NevahMindJones) reported

    @thebig_hert @FreedomMobile Make public the resolution. Worst customer@service ever.

  • fatihce23 AGA (@fatihce23) reported

    @FreedomMobile I tried to renew my phone for existing customer you are asking 600$ closing fee and for new customers 0$.. very loyal company ! Unbelievable

  • _MawaK _vicodxn (@_MawaK) reported

    @freedomsupport its fine, when i get the manager to call me back i will just ask to cancel my service as i no longer want to deal with this inconsistency .

  • NevahMindJones Schmoodles (@NevahMindJones) reported

    @FreedomMobile confirmed several times the phone i wanted. Even though you “record calls for quality assurance” you won’t honour the price I was quoted. The error was on the part of your agent. Not me. Why not honour the price to keep an existing customer since its recorded? 2/3

  • BlueSolsticeYT BlueSolstice (@BlueSolsticeYT) reported

    @FreedomMobile hey guys, I'll be moving to Sudbury in a couple of months for school. Last time I went there I realized that I did not have signal there. I've been with you guys for around 10 years of not longer and honestly I do not want to change my providers.

  • YuriStoyanov Yuri Stoyanov (@YuriStoyanov) reported

    @FreedomMobile When is 5G actually coming to your network?