Rogers Outage in Courtice, Durham, Ontario

@RogersHelps @Rogers trying to cancel my recently deceased mothers cable, on hold for almost two hours now 🤯

@RogersHelps I just want to know if there are ignite internet issues in my area. I am now on hold on chat. I have no way of knowing if I'm really on hold. It's just silence.

@RogersHelps we’ve had no internet since Weds at 10am. A tech came Friday & said no service at our street box & that maintenance crew was coming by end of day Friday. No one showed. It’s Sunday and now @Rogers @rogershelp said they have no record of an order being putting in!?

.@Rogers When Bell subcontractors bury fibe on people's lawns/ inevitably chop Rogers cable, is there any accountability on their part? 3 kids were just booted off online classes/ I can't work as they indiscriminately chop the lawn. Shouldn't a Roger's truck follow /fix?

Thank you Mystery @RogersHelps call agent from Barrie so @Bell_Support told my 80yo mom to come on down to switch from #rogers to #Bell staff told us they can't do it. Tried calling bell 7 times from the store. Hang ups wrong transfers. Wasted 5 hr. All it took was 2 call Rogers

@Rogers You should be giving me a big discount I don't have mobile with you but I had to call again today and had spend way too much time on the phone AGAIN now my wifi is spotty I have zero tv because now we're trying a new box YOUR SERVICE IS ABSOLUTELY GARBAGE I may be canceling it

@RogersHelps how to I find if there is an internet issue in my neighborhood? I've lost connection maybe 8 times today.

@RogersHelps my service has been out since 7:00 am. What’s this outage about? When are you resolving it?

Dear @Rogers I’ve now been without cell & internet service for 14 hours. I fully believe you will be providing some kind of credit for my inconvenience as I can’t reach anyone unless I’m on WIFI. PS that’s x two as my wife is a nurse at work on a 12 hours shift and can’t contact

@Rogers Rogers should be more concerned about living up to your commercials your internet tv and cell are no where near the most reliable I don't know how many times I've had call about my signal and your customer service is crap they do not make things clear about packages

@RogersHelps we are down here in Durham Region Pickering to Bowmanville WTF! I’m getting tired of getting Rogered! Fix this **** ASAP!

@RogersHelps @rogerrwireless wtf. All ight all morning. This is bull ****. NO PHONE ALMOST 12 HOURS. WTF

@RogersHelps is your service up? No service oshawa

@RogersHelps - Hey, our cable service using Rogers Ignite is not working. What given?

@RogersHelps I have been trying to resolve an issue since 2pm today. I need to unlock a phone and that department says its not a Rogers phone which is a lie. The phone is my moms who is a senior and needs it for safety reasons. Rogers is the most painful company to deal with.

@RogersHelps I sent a dm an hour ago about our internet, ignite tv and home phone are down, in Courtice. What is happening?

@RogersHelps I’ve sent a dm, modem is flashing orange, rebooted twice and nothing changed, so no internet, tv or home phone. We’re in Courtice, do you know of problems in our area?

@RogersHelps Internet has been down in Bowmanville for going on 4 hours now. No notifications, response from online portal assistance other than to be passed between departments. Any word on a fix? All the neighbours with Bell Fibe are ok....

@RogersHelps is there internet connectivity issues in Whitby? My internet is going on and off...

Rogers not working anyone else @RogersHelps @ROGERStvDurham

@Rogers @Chinatown_SC Rogers is a crooked service provider. They charged me extra and didn’t correct their mistakes after 10 days of raising issue and talking to more than 4 employees and managers.

@RogersHelps any eta on when service will be restored in downtown Toronto? I’ve been without service since before noon today

I have been an @rogers customer for 10+ years and they have the nerve to charge me $59 PER PIECE to install my home monitoring PLUS 200$ per additional piece to suit my new home WOW way to take advantage of a survivor of #domesticviolence

Things must be slow @Rogers. Are profits down? They have called me every day this week thus far trying to lure us back for TV, Internet, Cell. Stop calling me @RogersHelps, I’ll call you if I need you….

@RogersHelps Why isn't the page updated? Never says anything about current outages, internet in Cambridge(Galt) has been out for almost 4 hours.

I don't usually do this, but I've never had a more frustrating customer service experience than I've had with @Rogers over the past week. They couldn't switch my cable + internet services - which required no new equipment - in ONE week...

@rogers has no problem filling the rogers centre but stores won't accept cash for "covid" and safety reasons #povertyshame

con'd... Official! @Rogers @RogersHelps has nickled and dimed a 24 yr client to move to @Bell. Refusing to credit me for every day we had outages! 3 months of daily connection issues is worth a credit of only $234, b/c their system does not sense all outages. Run fast, run far

@FidoSolutions Spoke to Fido on my phone. Very helpful in finding and providing me a solution. @RogersHelps wasn't helpful at all... I can't believe they as the parent Corporation couldn't or wouldn't help me. Customer retention was useless too. @CRTCeng

@RogersHelps spoke to technical department and they don't know if work is being done in our area. I saw 2 rogers trucks down the street and was told by another technical support person there was maintenance being done in the area. They no notice or door hanger as they said. 🤦