Rogers Outage in Delaware West, Ontario

@morrisseyhouse @Rogers Mine is working. Slow but working

@RogersHelps @YakmanHuntTV Can you at least give e an explanation to your #rockethub customers as to why you cannot allow uncapped data. Perhaps you wont be as bombarded with complaints if you advise that it would cripple the cellular network!

@RogersHelps I've sent the DM already, but surely your company knows if there's an outage in the area. So far it seems as if GTA is affected as well after doing some research. It'd be nice if you could answer directly and honestly to there being an outage, and when it can be fixed.

@RogersHelps Yes, I’ve tried that, to no avail. I’ve also tried restarting the network, also with no success

@D420Kato @pokelawls @RogersHelps @Bell Telus only have service on the west coast

Hey @RogersHelps I just want you to know what a rockstar you have in your customer service reps, Esther especially but Cheyenne was also very helpful. If your customer service is always that good then you’ve got a customer for life.

@RogersHelps You misunderstand, I don’t need help with Rome like home, I was just replying to your post about the canada/USA plan, saying roam like home is supposed to do that already

@academyb612 @ThomasRVPE @LndOntRetweets @Rogers @TekSavvyBuzz @FidoSolutions even went out of there way to add a 24 month discount to my home internet plan when they failed to changed it when they said they would. Just truly amazing customer service in my opinion.

When you reach out to @RogersHelps and it seems the customer service rep helping you left for break without actually helping you 😤

@RogersHelps Why does your internet and now cable service stop working regularly. #pleasefixyourservice #overchargingfees #inadequateservice #bellthisisyouropportunity

@RogersHelps I am getting frustrated with my internet problem since I’ve moved in now 2 weeks. It’s been lagging a lot . Even my iPhone has been even off my wifi . I call in and someone comes out says to upgrade ! I’m paying for a service that doesn’t work properly

@Rogers customer service SUCKS. My mobile phone has been out for 3 hours now and can’t call LD. Are they reachable. NOOOO

Just got an email from @RogersHelps apologizing for issues with my tv service this afternoon. I wasn’t home, so I wasn’t aware there were issues, but I appreciate the apology nonetheless Rogers

@RogersHelps @meow173 Nice copy/paste response, but you don’t have the best deals out there. That’s exactly what was said to me when I switched from @virginmobilecan to Rogers, now I’m paying twice as much as I did with Virgin. Counting down the days until I can switch back.

@Rogers we want this fixed now. Ridiculous having no cable since Tuesday and now not having internet and no cable. Complete bullshit. Worst Customer Service ever

@Rogers so now after the Technician leaves we have no internet and no cable. Technician never told us we would be out of internet for 24-48 as the system will "reset itself". Called technical support and they haven't done anything for us. We need the internet for work.

@RogersHelps We are on the cancellation list already, however the fact that a long time customer has to sit without cable for over 4-5 days is absurd.

@RogersHelps Well we've had issues with our cable since last Tuesday on and off and finally lost it completely on Thursday. This comes just 4 days after getting upgraded to Rogers Ignite. Very disappointed with the outcome of "upgrading".

@LeezerShort @RogersHelps Thanks. Her service has been on & off for 2 years but after she couldn't call 911, I've had it. If they can't fix it, they need to just tell us so I can switch her to @Bell , which we may do anyways

@RogersHelps I filled out & sent the form back. Her phone and internet went down again last night. Someone needs to fix this & compensate her. She needs to be able to call 911 & have a reliable phone connection . 2 years this has been happening

@RogersHelps This is ridiculous it over 6 hours of texting with some guy yesterday, only to be asked what's the phone number again you're calling about in the same stupid conversation with you guys. If something happens again to my elderly mother & she can't call 911 again....I need to speak

@Rogers @RogersHelps hello, my elderly mother has been having problems with her home phone- you've sent people out to fix numerous times but it still doesn't work. She was sick, & couldn't call 911- THIS IS UNACCEPTABLE. Please tell me how we can rectify this issue

Switched phone carriers from Virgin to Rogers. So impressed already with the level of customer service I received from their tech support. @RogersHelps

@RogersHelps I can’t locate my technician. I had a 10 AM to noon window for installation of a brand new service’s. At 9:49 I received a text message saying he was on his way. Unless he’s coming from Toronto he should’ve been here by now. So 30 minutes ago I logged into the chat w

@beautBC @cbcsports @Sportsnet @Rogers Try not to take this twitter shit so seriously. Stop arguing with each other.

So disappointed to learn that @Bell and @Rogers decided to increase the fee for Remind users support, forcing Remind to end services for Bell and Rogers customers. That app has a tremendous impact in my classroom. Please @Bell, support education. #RemindForCanada #ReverseTheFee

PLN: Does anyone know of an alternative to Remind that will allow texts messages. American friends, 2 major telcom companies in Canada will be shutting down this service soon. Very disappointing decision by @Rogers and @Bell. Dealing with the fallout. #edtech cc @Mich_Rees TY!

@MikePMoffatt We cancelled and went with @TekSavvyBuzz years ago. Never been happier. Had weird hard to replicate problems with @Rogers that never got resolved. Sucks. Now @Ooma @hulu @PrimeVideo for way way less $$.

Hey @RogersHelps your shit broke again. This seems to happen once a month lately. Super awesome. Anyplace tv is a joke.

@KenMoser_84 @RogersHelps Everyone knows when you call them you have to commit a half day of your life (minimum). Too bad they don’t pay hourly for the time you wait. 🤣🤣

@RogersHelps As I stated in my tweet, I didn’t want to reboot the box because I am recording something. I know it will fix it though. No other channels are black. I’m no longer at home though

Another week done and still no TV service from @startca. Don't make me go to @rogers!

@armedwithjello @OWRandom1 @RogersHelps At least Rogers is being quiet , Bell out right lied to me ,several times. Sadly my house is basically shut down everything is online , tv, phones, tablets. Glad I kept all my DVDs .

@Rogers very disappointed in Rogers customer service. Constant intermittent or non existent internet, over past 6 months called them 4 times with issues. Offered rebate of $10.86, then$25, then $50. The impact on our lives costs way more than this, got to love loyalty, not.

And amateur hour continues at @Sportsnet. Awful @Rogers hockey broadcasts continue to plague my telly.

@Rogers 27 continuous years as customer, please contact me.

@malikrafeh1 @TELUSsupport Switched to @Rogers. I asked around and was told @RogersHelps service reps will respect you and try to find a solution. @TELUS reps just msged again saying tell us the problem! Don't even have the decency to read previous messages to identity problem before msging a customer!

@mnmfan76 @Rogers Bell sucks too.

When you contact @RogersHelps support and a voice comes on saying they’re having technical difficulties... #rogerssucks

@RogersHelps So I can jump through the hoops again for it to not get resolved? Can you guarantee me that this fault will get fixed and the multiple disconnections that happen to my service at a Modem level won't happen anymore by Friday this week? Probably not.

@RogersHelps YOUR INABILITY TO DO SO, EFFECTS MY BUSINESS. FIX YOUR SHIT. AND DONT WORRY, I'LL BE CANCELLING ONCE I'VE GOT THE MOVE OUT DATE SORTED. Garbage company, with no integrity.

@RogersHelps Youve attempted and failed to resolve the problem for the past 2.5 years. I've had a Senior Technician PERSONALLY TELL ME THE FAULT IS BETWEEN NODES ON SUNSET ROAD, ST THOMAS, ONTARIO. FIX YOUR INFRASTRUCTURE THAT YOUR BUSINESS RELIES ON TO GENERATE REVENUE.

It's astonishing how a multi billion dollar company like @Rogers can go 2 and a half years without fixing the fault in their line between Nodes. You guys are ******* garbage and I can't wait to cancel when I move.

@RogersHelps Hydro was restored hours ago and after many years with you I can honestly say I am noticing a definite gap in what I think service should be to where it currently is. I guess my quickest resolve is back to a storefront (telephone service is not adequately staffed it seems) meh.

@RogersHelps @Rogers making it super easy to cancel services after trying to deal with your team on the phone

Can anyone recommend a better company than @Rogers in London? We continuously do not have any service in my area. Getting to be a pain in the ass. @RogersHelps

Thank you Moeen at @Rogers for amazing customer service. He saved us money and made me feel like a valued customer. #rogers #CustomerService

Hey @Rogers why don’t you have support for Apple Watch with cellular? Time for a new carrier?

@RogersHelps I have tried to call your billing department 5 times!! Every time I get someone on the line they hang up... my bill is almost $600!!! Something is wrong with this!!!

Back from Pelee Island, a @Rogers wasteland of cellular service. No, I'm not in the states AT&T, still in Canada. No need to roam like home Rogers.

this is not the type for the wifi to be acting up @rogers pls help

Working in tech, I’m used to services having status pages that customers can check for reported outages. Imagine my surprise when it took me 2 hours calling @Rogers @RogersHelps to even get an answer if there is an outage... during a crisis when internet is critical.

@rogers @rogershelps 3 straight days of internet issues in the evening hours. 7 phones calls. 1 service call that shouldn't have been booked. 2 maintenance tickets, the first one cleared because they claim they didn't have enough information, & the second one cleared (page 1)

@RogersHelps We keep losing internet. Streaming audio or video or internet call, then everything freezes or turns robotic sound. Then after a few minutes back... then again. Area code L3S. Issues for past 2-3 days.

@jayjayrub @Rogers @Bell @ROOTS @canadagoose My @Bell service has been doing mini drops all day everyday for the last week. Either the system can't handle the overload or they throttling the lines.

@BramaleaDD @RogersHelps @Rogers @fordnation @JustinTrudeau One issue is that cellular bandwidth is vastly more limited than broadband data. That surge in cellular data usage by lifting those data caps could cripple the networks.

@kellyelliottmcm I switched to @Rogers unlimited cell service for rural home Internet as it is reliable. Mind you until 2018 I had no #LTE in @GrowSouthgate

@MrsCopland @BramaleaDD @Rogers @Bell That is only for home internet. It doesn't apply to cellular data. One issue is that cellular bandwidth is vastly more limited than broadband data. That surge in cellular data usage by lifting those data caps could cripple the networks.

@jayjayrub @Rogers @Bell @ROOTS @canadagoose Service has gotten worse...and we were already battling that BEFORE this lockdown started.

Hey @RogersHelps! I need a 1-800 to discuss some Internet issues. I would like to talk directly to a representative. I cannot locate on your site.