Rogers outages and service status in New Hamburg, Ontario

Problems in the last 24 hours in New Hamburg, Ontario

The chart below shows the number of Rogers reports we have received in the last 24 hours from users in New Hamburg, Ontario and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Live Outage Map Near New Hamburg, Ontario

The most recent Rogers outage reports came from the following cities: Kitchener, and Waterloo.

City	Problem Type	Report Time
Kitchener	Internet	8 hours ago
Kitchener	TV	3 days ago
Waterloo	Internet	5 days ago
Waterloo	Phone	6 days ago
Kitchener	E-mail	13 days ago
Kitchener	Internet	13 days ago

Nearby cities with recent reports

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

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Rogers Issues Reports Near New Hamburg, Ontario

Latest outage, problems and issue reports in New Hamburg and nearby locations:

• 
  Reg Martin (@reg_martin) reported 1 minute ago from Waterloo, Ontario

  @1Kishka @RogersHelps Sorry, @1Kishka. I was directing that rhetorical question at @RogersHelps. I would like to watch CNN too, so I hope they fix the feed.

• 
  Will D (@wdelves) reported 2 minutes ago from Wilmot Centre, Ontario

  @Rogers Service outage in Wilmot Township. Can you provide an ETA for when you expect to have it fixed? Also, do you happen to know the root cause?

• 
  Chad R. Smith (@TheGospelOfChad) reported 8 minutes ago from Kitchener, Ontario

  @RogersHelps, Rogers services not working, must be a day of the week that ends in "y." Rebooted my box and now ROD refuses to load any content and it's been over 20 minutes. Time to call Bell and listen to their offers. Their stuff may not be any better but it can't be worse.

• 
  M (@Toyotasrgr8cars) reported 9 minutes ago from Kitchener, Ontario

  @RogersHelps very annoyed Rogers, 4 days of no service, now today having issues with my phone yet again, only to find out it’s a network outage, wow might be time to head over to freedom mobile. Tried resetting my phone, resetting network settings, re-instal SIM card

• 
  David J Loredan, UE (@DavidJLoredan) reported 13 minutes ago from Kitchener, Ontario

  @RogersHelps This is on the ignite TV app, not the Box. I can send screenshots as well. No....that always causes problems. My set top box is working fine, but can't watch on app. Not going to jinx it and risk losing my internet entirely. Thanks anyways.

• 
  Karyn Hynes (@karynhynes) reported 13 minutes ago from Waterloo, Ontario

  I typically always have a good experience dealing with Rogers customer service but the last 3 calls have been so brutal and I’ve gotten nowhere. @RogersHelps

• 
  Brenda Atchison 🇨🇦 (@1_bande) reported 14 minutes ago from Kitchener, Ontario

  @RogersHelps Thanks for your help all worked out. Sorry I thought that I had DM’d that.

• 
  Andy Wood (@AndyCWood) reported 20 minutes ago from Waterloo, Ontario

  @RogersHelps my ignite tv, internet, and home phone went down this morning. #sad

• 
  Meaghan M (@m4middle) reported 29 minutes ago from Lakeshore Village, Ontario

  @RogersHelps my #iphone won’t send a text message to an Android. @AppleSupport thinks it could be a carrier issue. Help! Please. Anyone having these issues?

• 
  TheHowitzer (@TheHowitzer9000) reported 37 minutes ago from Waterloo, Ontario

  @pizz1986 @Sportsnet @Raptors @RogersHelps Exactly, zero issues on the TSN app when they have the games.... zero. @RogersHelps is shitting the bed tonight big time. Going to be a lot of cancellations tomorrow. **** you Rogers!

• 
  M. Pocaterra (@MPocaterra1) reported 40 minutes ago from Waterloo, Ontario

  @Rogers You guys should improve the internet service before promoting other products!

• 
  Jenny Brooks (@MsBrooksWRDSB) reported 42 minutes ago from Kitchener, Ontario

  Anyone else in Waterloo Region not able to get channels on @Rogers Cable right now? I have reset the cable box twice and nothing. Called for support and was quoted between a 60-90 minute wait.

• 
  TheHowitzer (@TheHowitzer9000) reported 42 minutes ago from Waterloo, Ontario

  A huge **** you to @RogersHelps and their SN Now that no one can access because they have shitty tech from the 90’s. @Sling saves the day again!

• 
  Gavy (@GurpartapSS) reported 43 minutes ago from Kitchener, Ontario

  @Bell #bellinternet #bellsupport. I am shocked by the service thay bell provides here in Kitchener. My @Rogers ignite had better consistency at 100 than your 500 plan. I hope you can do something about it, else I'm happily changing back to Rogers

• 
  Hardik Jasani (@jasanihardik2) reported 44 minutes ago from Kitchener, Ontario

  @RogersHelps @Rogers i was on the highway, no internet, so has to take exit wtf......!! putting 🐥 from local business shop’s wifi

• 
  Jennifer Passy (@Jenn_Passy) reported 49 minutes ago from Kitchener, Ontario

  @RogersHelps I’d appreciate some help accessing my email acct. Can’t login. Password reset function not working.

• 
  Dan (@NothingworksDan) reported 51 minutes ago from Kitchener, Ontario

  @RogersHelps I have an Ignite install question, that isn't in your app, community forum or FAQ. Surprised it's not listed anywhere, can you help?

• 
  Levis Becker (@LevisBecker) reported 51 minutes ago from Kitchener, Ontario

  @Rogers hey, we still don’t have reliable television service yet. It’s like day 4. We’re pretty fancy so we’ve got that bougie Ignite bundle. Given how fast you fill up my voicemail if I’m a second late on a payment, step your game up.

• 
  M. Pocaterra (@MPocaterra1) reported 55 minutes ago from Waterloo, Ontario

  @RogersHelps I called you during morning and the excuse is Internet is down in Waterloo. Thanks for answer, but what I need is efficient service!

• 
  Ishan Abeywardena (@ishansa) reported 59 minutes ago from Kitchener, Ontario

  @RogersHelps I already have a personal @RogersHelps concierge whom I can call direct for the next few months (no aloof call centers). You really have gotten your customer service setup right. Kudos! I just wish I called you 3 weeks back instead of hoping I'd be saved by the bell.

Rogers Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Oleksiy Kovyrin 🇺🇦🇨🇦 (@kovyrin) reported 8 minutes ago

  @RogersHelps, this may be one of the worst customer support experiences I've ever had. I ordered a SECOND internet service for a new house. Rogers shipped me an XB8. It wouldn't connect. Technical support eventually figured out that Rogers provisioned the new modem against the WRONG address. Great. Simple backend mistake. Should be easy to fix, right? Nope. Yesterday: 45 minutes waiting for phone support before giving up. Today: hours dealing with support. Technical Support diagnoses the problem, then transfers me to Customer Care. Customer Care tells me they can't access the account and sends me BACK to the same phone number. I ask for the account number I'll need when I call. They give me an old account number and tell me it's associated with an address in Surrey, BC. Except MyRogers shows that exact account number as my CURRENT internet service in Waterloo. Eventually they find another account ending in the same four digits as the new service agreement — but can't even confirm the service address and tell me to call the “specialist team.” All I need is for Rogers to associate the modem THEY SHIPPED with the internet service THEY CREATED at the address ON THEIR OWN SERVICE AGREEMENT. I've spent hours trying to find a human being with permission to fix what appears to be a Rogers provisioning error. How is this a reasonable customer experience in 2026?

• 
  celeste 🌼🌞 (@celestee3) reported 9 minutes ago

  @RogersHelps My term doesn’t end for 90 days, it seems a bit early for these emails?? Especially repetitive ones? I called the help number and they also said there’s no way to turn them off

• 
  BonBon (@barrie_bon30191) reported 11 minutes ago

  @JayGenXer @Rogers @Rogers sucks

• 
  Ed Inburgh (@mjammer31) reported 11 minutes ago

  @JayGenXer @Rogers They are the absolute worst

• 
  Clint (@clintculture) reported 16 minutes ago

  @RogersHelps Your frontline support team already wasted 5 hours 35 minutes of my day. I have tallied all calls and AI chats and there are such long queues that end with being cut off. It is despicable disrespect for your clients’ time and lives. Your CEO made $15.45 Million last yr. HIRE MORE

• 
  Bianca 🟦⬜️🟥 (@Bbyonic_) reported 17 minutes ago

  Two days of calling and your system just hangs up because of “too many calls.” That’s not customer service. I need answers. Fix this! @Rogers @RogersHelps

• 
  LifestyleDigs (@TheLifestyleDig) reported 17 minutes ago

  Tried to do an online purchase with my @Rogers Mastercard and they sent me a text security code to complete the sale. Waited and waited. It never came. Used a different form of payment. Nearly 2 hours later Rogers finally texts me the code LOL! Talk about timely - NOT!

• 
  Just me - Jamie (@JustMeJamie64) reported 22 minutes ago

  @JayGenXer @Rogers That sucks!! In spite of the wait, it was definitely worth my time…and my rate is not cheap!! So Rogers was able to retain this customer.

• 
  Jimmy Korderas (@jimmykorderas) reported 23 minutes ago

  Was on hold with @Rogers for 2 hours yesterday before getting hung up on an hour and 20 minutes today waiting to speak to a costumer representative. I don't want an AI conversation. I don't want to email anyone. I want to speak to an actual human to help me with my issue.

• 
  A Nir (@Zeuxis00) reported 23 minutes ago

  @Rogers I have been a Rogers customer for 20 years, and I am extremely frustrated. You have been charging me the wrong amount on two internet accounts even after I changed the plans three times through phone and chat. I have the chat logs where your own agent apologized and admitted the previous changes were not properly applied. I agreed to pay the first 2 incorrect bill trusting it would be fixed, but two months later I am getting the same wrong charges again. This is extremely disappointing. I have been patient long enough. Please fix this properly and make the necessary adjustments. I just want this sorted out once and for all.