Rogers Outage Report in New Hamburg, Ontario

Problems in the last 24 hours in New Hamburg, Ontario

The chart below shows the number of Rogers reports we have received in the last 24 hours from users in New Hamburg, Ontario and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Most Reported Problems

The following are the most recent problems reported by Rogers users through our website.

• Internet (54%)
• Wi-fi (15%)
• TV (15%)
• Total Blackout (7%)
• Phone (6%)
• E-mail (5%)

Live Outage Map Near New Hamburg, Ontario

The most recent Rogers outage reports came from the following cities: Kitchener, Waterloo, St. Jacobs, and Baden.

City	Problem Type	Report Time
Kitchener	Internet	1 day ago
Waterloo	E-mail	1 day ago
Kitchener	Internet	2 days ago
Kitchener	Internet	3 days ago
Kitchener	Internet	4 days ago
Kitchener	Wi-fi	6 days ago

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Rogers Issues Reports Near New Hamburg, Ontario

Latest outage, problems and issue reports in New Hamburg and nearby locations:

• 
  Greg Smith (@TheJarraCanuck) reported 1 minute ago from Waterloo, Ontario

  @RogersHelps Hi Rogers, fix your DNS servers they have been constantly going offline over the last couple of weeks. Frustrating when you use Ignite and cannot change your DNS settings to point at something more reliable 😉

• 
  M (@Toyotasrgr8cars) reported 3 minutes ago from Kitchener, Ontario

  @RogersHelps very annoyed Rogers, 4 days of no service, now today having issues with my phone yet again, only to find out it’s a network outage, wow might be time to head over to freedom mobile. Tried resetting my phone, resetting network settings, re-instal SIM card

• 
  TheHowitzer (@TheHowitzer9000) reported 8 minutes ago from Waterloo, Ontario

  Hey Sean, add @RogersHelps to your @DAZNSucks twitter page... just as bad, actually worse as people can’t even log in! @RogersHelps sucks! Never thought I would say a company is worse for media streaming than @dazn_ca but here we are!

• 
  Chad R. Smith (@thechadrsmith) reported 8 minutes ago from Kitchener, Ontario

  @RogersHelps Thanks for making it an easy decision to cancel my wireless service and switch to another provider. Making it impossible to upgrade my device online was the clincher. Can't stand the infinite loop of error messages. I'm out.

• 
  Sally Sarachman (@SallySarachman) reported 13 minutes ago from Kitchener, Ontario

  @Andy_Babensee @Rogers We just had it installed yesterday after a year of problems with our nextbox. With no TV again tonight, my husband and I literally almost ran out of things to talk about - until we started chatting about switching to Bell.

• 
  Andy Wood (@AndyCWood) reported 20 minutes ago from Waterloo, Ontario

  @RogersHelps my ignite tv, internet, and home phone went down this morning. #sad

• 
  TheHowitzer (@TheHowitzer9000) reported 25 minutes ago from Waterloo, Ontario

  I’ll be dropping @RogersHelps internet tomorrow and going 3rd party ISP once again. Could be the biggest NBA game in Canadian history and Rogers ******* app SN Now sucks once again. Missed a half hour of this game because of your shitty website.

• 
  Karyn Hynes (@karynhynes) reported 25 minutes ago from Waterloo, Ontario

  I typically always have a good experience dealing with Rogers customer service but the last 3 calls have been so brutal and I’ve gotten nowhere. @RogersHelps

• 
  TheHowitzer (@TheHowitzer9000) reported 26 minutes ago from Waterloo, Ontario

  @pizz1986 @Sportsnet @Raptors @RogersHelps Exactly, zero issues on the TSN app when they have the games.... zero. @RogersHelps is shitting the bed tonight big time. Going to be a lot of cancellations tomorrow. **** you Rogers!

• 
  KaylaChristina (@kaylacforget_) reported 28 minutes ago from Kitchener, Ontario

  For the amount of times service has gone down (and long periods of time) this week in my area, @Rogers should be offering their customers a bill credit....yeah right 🤣 PS. I still don’t have my services back. Doubt they’re going to pay the overages on my cellular bill 🙃

• 
  Karl Zenith Nieva (@TheKarltopia) reported 28 minutes ago from Waterloo, Ontario

  @marty_d_ @Rogers I figured as much. Just wanted to make sure it wasn't a system issue. Looks like a capacity issue

• 
  TheHowitzer (@TheHowitzer9000) reported 28 minutes ago from Waterloo, Ontario

  A huge **** you to @RogersHelps and their SN Now that no one can access because they have shitty tech from the 90’s. @Sling saves the day again!

• 
  Ishan Abeywardena (@ishansa) reported 35 minutes ago from Kitchener, Ontario

  @RogersHelps I already have a personal @RogersHelps concierge whom I can call direct for the next few months (no aloof call centers). You really have gotten your customer service setup right. Kudos! I just wish I called you 3 weeks back instead of hoping I'd be saved by the bell.

• 
  Loren Padelford (@LorenPadelford) reported 41 minutes ago from Kitchener, Ontario

  Hey @Rogers your process to help customers when their phone number is stolen is seriously broken. You leave customers at signifcant risk for further fraud for no reason. Super disappointing and dangerous.

• 
  Caroline Wolff (@diva701) reported 42 minutes ago from Kitchener, Ontario

  @RogersHelps service is very spotty , please advise as to outage in Kitchener , west heights area

• 
  Reg Martin (@reg_martin) reported 49 minutes ago from Waterloo, Ontario

  @1Kishka @RogersHelps Sorry, @1Kishka. I was directing that rhetorical question at @RogersHelps. I would like to watch CNN too, so I hope they fix the feed.

• 
  Karyn Hynes (@karynhynes) reported 51 minutes ago from Waterloo, Ontario

  I try my best to be super nice to customer service reps because I’ve been there and the job can be awful.... but @RogersHelps CSR’s from the call centres turn me into that ******* everyone hates.

• 
  Aiden Purcell (@AidenPurcell) reported 54 minutes ago from Waterloo, Ontario

  When you have been a @Rogers wireless customer for nearly 20 years and you call not once but twice (2 questions) and get quotes to cancel your service because it's too expensive and there are better offers out there and no one even tries to convince me to stay..easy choice

• 
  EmpowerGirlsToday (@grlsruledaworld) reported 56 minutes ago from Waterloo, Ontario

  @rogers no home internet service in Waterloo

• 
  Kevin (@kevin_maltby) reported 57 minutes ago from Kitchener, Ontario

  But that BREAKS an awful lot of EXISTING device configurations @Rogers. You want to offer a new feature, great. Good for you! But to break things, at scale, by default is a very poor decision.

Rogers Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Joanna (@bekindtoall01) reported 2 minutes ago

  @vote4robgill @Rogers Brutal! Btw Rogers my service is still not back fully !!! Issues with intermittent wifi and a television constantly freezing!

• 
  Matt C (@mattcudmore) reported 3 minutes ago

  @travelsizedglam @RogersHelps Don't hold your breath for a response. @rogershelps continues to play stupid with customers, toeing the line that services are restored. It's apparent there's still widespread issues and they refuse to provide any information or communicate with customers.

• 
  Tia McGraff (@TiaMcGraff) reported 8 minutes ago

  @DossierCom @Rogers This is garbage. Unacceptable explanation. Only one way to move forward: #tellthetruthRogers

• 
  Julie W. (@JulieWi01978654) reported 10 minutes ago

  @AboutRogers @Rogers So many interac machines not working still. How will you credit ALL Canadians for this issue? The nightmare continues.

• 
  MstrWolf (@MeanMrWolf) reported 10 minutes ago

  @RogersHelps 51 hours with out service. That means this is day three!! Still no updates. Still can’t reach service via chat, DM or phone.

• 
  Matt C (@mattcudmore) reported 12 minutes ago

  @lynnedy @RogersHelps 👏they👏don't👏care👏about👏 you 👏. 3 days outage and piss-poor communication with customers. They're publicizing and tweeting that service is restored. Still massive, widespread outages apparent. No timelines for restoration yet.

• 
  Raphael Jubinville (@jubinvi2) reported 12 minutes ago

  @RogersHelps @ctvottawa I have no Internet here in Ottawa K4A since Friday 4H00AM! This issue is not fixed aa the CEO reported! Lots of people are still reporting Internet issues and I cannot reach Rogers support because there are overwhelmed.

• 
  Jean (@bajeaner) reported 14 minutes ago

  Hey @Rogers @RogersHelps my internet is still down. Just an fyi since I am reading it is "fixed"

• 
  Ainslie (@melikecode) reported 19 minutes ago

  @a_darkcorner @vote4robgill @Rogers Agreed! It’s only via something like that that service reliability will start to improve, since CRTC is perpetually asleep. I hope those who lost wages and custom launch a suit if there’s any legal basis to do so

• 
  Michael Collins (@mchammer_skis) reported 20 minutes ago

  @rogers answer is “.. failure following a maintenance update in our core network, which caused some of our routers to malfunction” Code for an inability to fail over to a disaster recovery site in <12 hrs & no process to test updates before they go live. Don’t be fooled.