1. Home
  2. ❯
  3. Companies
  4. ❯
  5. Rogers
  6. ❯
  7. Kitchener, Ontario
Rogers

Rogers Outage Report in Kitchener, Regional Municipality of Waterloo, Ontario

Why is my Rogers service not working?

No problems detected

If you are having issues, please submit a report below.

The latest reports from users having issues in Kitchener come from postal codes N2H , N2E , N2A , N2B , N2C , N2P and N2N .

Rogers offers mobile phone service, broadband and dial-up internet, home phone service and television to individuals and businesses.

Full Outage Map

Problems in the last 24 hours in Kitchener, Ontario

The chart below shows the number of Rogers reports we have received in the last 24 hours from users in Kitchener, Ontario and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

At the moment, we haven't detected any problems at Rogers. Are you experiencing issues or an outage? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by Rogers users through our website.

  • 54% Internet (54%)
  • 15% Wi-fi (15%)
  • 14% TV (14%)
  • 7% Total Blackout (7%)
  • 6% Phone (6%)
  • 5% E-mail (5%)

Live Outage Map Near Kitchener, Ontario

The most recent Rogers outage reports came from the following cities: Cambridge, Kitchener, Waterloo, Ayr, St. Jacobs, and Baden.

CityProblem TypeReport Time
Cambridge Internet 16 hours ago
Kitchener Internet 3 days ago
Waterloo E-mail 3 days ago
Kitchener Internet 4 days ago
Kitchener Internet 5 days ago
Kitchener Internet 6 days ago

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Rogers Issues Reports Near Kitchener, Ontario

Latest outage, problems and issue reports in Kitchener and nearby locations:

  • LorenPadelford
    Loren Padelford (@LorenPadelford) reported from Kitchener, Ontario

    Hey @Rogers your process to help customers when their phone number is stolen is seriously broken. You leave customers at signifcant risk for further fraud for no reason. Super disappointing and dangerous.

  • TheSmileCEO
    Jimmy Moss (@🏡) (@TheSmileCEO) reported from Waterloo, Ontario

    @RogersHelps home internet intermittently going down for 3-5 minutes at a time multiple times per hour. Is this a known issue? I’m in Waterloo, Ontario.

  • diva701
    Caroline Wolff (@diva701) reported from Kitchener, Ontario

    @RogersHelps service is very spotty , please advise as to outage in Kitchener , west heights area

  • SchieckKaren
    Karen Schieck🇨🇦 (@SchieckKaren) reported from Woolwich, Ontario

    @RogersHelps I think I have paid my last bill. I can’t afford you anymore. Any suggestions folks for cheaper cable and home phone and internet and I need to leave #Virgin and find a cell phone service and new cell phone.

  • TheKarltopia
    Karl Zenith Nieva (@TheKarltopia) reported from Waterloo, Ontario

    @RogersHelps This was pathetic. I'm pretty bad about this. With all the technology that you guys advertise, the fact that you don't have a Call Back option is mind boggling.

  • karynhynes
    Karyn Hynes (@karynhynes) reported from Waterloo, Ontario

    I try my best to be super nice to customer service reps because I’ve been there and the job can be awful.... but @RogersHelps CSR’s from the call centres turn me into that ******* everyone hates.

  • dantran88
    dantran 🇨🇦 (@dantran88) reported from Kitchener, Ontario

    @Rogers @RogersHelps your pay as you go feature is extremely challenging and difficult to sign up for. And no one in the Rogers stores can help guide me?!

  • jennmet9
    Jenn Metzger (@jennmet9) reported from Woolwich, Ontario

    @RogersHelps our wifi is down - being we are all home 14 days this is not cool

  • NothingworksDan
    Dan (@NothingworksDan) reported from Kitchener, Ontario

    @RogersHelps What is the voicemail number, holding 1 doesn't work (wrong number). Setting up Alcatel flip phone. ...... All online help just says 'Just press 1 to access'

  • TheKarltopia
    Karl Zenith Nieva (@TheKarltopia) reported from Waterloo, Ontario

    @marty_d_ @Rogers I figured as much. Just wanted to make sure it wasn't a system issue. Looks like a capacity issue

  • WesGallant
    wës. (@WesGallant) reported from Cambridge, Ontario

    @Rogers please fix your shitty internet

  • 1_bande
    Brenda Atchison 🇨🇦 (@1_bande) reported from Kitchener, Ontario

    @RogersHelps hi folks We are suffering from a faulty modem that is rebooting 4-7 times a day now. It started a couple of weeks ago with a reboot here and there. Ever increasing in frequency. The rest of our services are fine. We’re working from home this is becoming a problem

  • grlsruledaworld
    EmpowerGirlsToday (@grlsruledaworld) reported from Waterloo, Ontario

    @rogers no home internet service in Waterloo

  • kevin_maltby
    Kevin (@kevin_maltby) reported from Kitchener, Ontario

    But that BREAKS an awful lot of EXISTING device configurations @Rogers. You want to offer a new feature, great. Good for you! But to break things, at scale, by default is a very poor decision.

  • 1_bande
    Brenda Atchison 🇨🇦 (@1_bande) reported from Kitchener, Ontario

    @RogersHelps Thanks for your help all worked out. Sorry I thought that I had DM’d that.

  • NothingworksDan
    Dan (@NothingworksDan) reported from Kitchener, Ontario

    @RogersHelps I have an Ignite install question, that isn't in your app, community forum or FAQ. Surprised it's not listed anywhere, can you help?

  • DavidJLoredan
    David J Loredan, UE (@DavidJLoredan) reported from Kitchener, Ontario

    @RogersHelps This is on the ignite TV app, not the Box. I can send screenshots as well. No....that always causes problems. My set top box is working fine, but can't watch on app. Not going to jinx it and risk losing my internet entirely. Thanks anyways.

  • scoghlin
    S.Coghlin (@scoghlin) reported from Kitchener, Ontario

    Hi @Rogers fix the internet in Kitchener-Waterloo already. I don't pay my bill every other month, so let's get this stabilized!

  • TheJarraCanuck
    Greg Smith (@TheJarraCanuck) reported from Waterloo, Ontario

    @RogersHelps Hi Rogers, fix your DNS servers they have been constantly going offline over the last couple of weeks. Frustrating when you use Ignite and cannot change your DNS settings to point at something more reliable 😉

  • MPocaterra1
    M. Pocaterra (@MPocaterra1) reported from Waterloo, Ontario

    @RogersHelps I called you during morning and the excuse is Internet is down in Waterloo. Thanks for answer, but what I need is efficient service!

Rogers Issues Reports

Latest outage, problems and issue reports in social media:

  • NanceW64
    Nancy Wallace (@NanceW64) reported

    @mccra2390 @Rogers Wow lady. Settle down. All I said was to carry cash. You can still support ANY mom and pop business using cash. No I don't work for Rogers. Learned to stay away from that corporation years ago.

  • Akhilaxmiraju
    Akhila (@Akhilaxmiraju) reported

    @RogersHelps Yes I am sorry I couldn't connect yesterday..can you help me today please

  • NanceW64
    Nancy Wallace (@NanceW64) reported

    @mccra2390 @GinaWanders @Rogers Wow lady. Settle down. All I said was to carry cash. You can still support ANY business using cash. And no I don't work for Rogers. Learned years ago to never trust that corporation.

  • wa20um
    W.E (@wa20um) reported

    @Rogers spent over an hour with a representative to upgrade to 2 iphones 14th pro max, about 3000$ worth, and at the end she said there is a 50$ service charge for each phone to process the order or do it online urself for free Great customer service rogers just lost a customer

  • ChristineG1944
    Christine Gosine (@ChristineG1944) reported

    @brettwolfelodge @Rogers I live in the beach area of Toronto and also with @Rogers. I've experienced a service outage at least once a week for the last year. Beyond ridiculous! If anyone is considering Rogers as an internet provider... DON'T!!! (Trust me.)

  • vvitchbitch13
    🕸🕷jaime🖤🔪 (@vvitchbitch13) reported

    not my internet being down and @RogersHelps saying they can’t come until wednesday , no couldn’t be true !! 🤪🤪🤪🤪🤪

  • WalkMarkham
    Walk Markham (@WalkMarkham) reported

    @RogersHelps internet is down in the Markham Ontario area!!

  • S_Zeinoddin
    Siavash Zeinoddin (@S_Zeinoddin) reported

    @Rogers Thank you for waiving calls to Iran and supporting us. I managed to talk to my 83 years old Mum. Since internet was down in Iran, she could not connect. This made a big difference. #MahsaAmini

  • domer1989
    Bob Sackimano (@domer1989) reported

    @bnicholsonsmith Sounds like @rogers cares heavily about the guaranteed 2 home postseason games and all the revenue that comes with it. From a business point of view it’s not the worst idea ever. They have lost a significant amount of money over the past two pandemic affected seasons.

  • jindal_radhika
    Radhika Jindal (@jindal_radhika) reported

    @RogersHelps So Shanice from Toronto on live chat is so rude, she closed the chat after my partner asked for Manager due to her rudeness. What is going on? This is unacceptable!! We want to be contacted immediately