Rogers Outage Report in Kitchener, Regional Municipality of Waterloo, Ontario

Problems in the last 24 hours in Kitchener, Ontario

The chart below shows the number of Rogers reports we have received in the last 24 hours from users in Kitchener, Ontario and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Most Reported Problems

The following are the most recent problems reported by Rogers users through our website.

• Internet (54%)
• Wi-fi (15%)
• TV (15%)
• Total Blackout (7%)
• Phone (6%)
• E-mail (5%)

Live Outage Map Near Kitchener, Ontario

The most recent Rogers outage reports came from the following cities: Kitchener, Waterloo, Cambridge, Ayr, St. Jacobs, and Baden.

City	Problem Type	Report Time
Kitchener	Internet	1 day ago
Waterloo	E-mail	1 day ago
Kitchener	Internet	2 days ago
Kitchener	Internet	3 days ago
Kitchener	Internet	4 days ago
Kitchener	Wi-fi	6 days ago

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Rogers Issues Reports Near Kitchener, Ontario

Latest outage, problems and issue reports in Kitchener and nearby locations:

• 
  Hardik Jasani (@jasanihardik2) reported 3 minutes ago from Kitchener, Ontario

  @RogersHelps @Rogers i was on the highway, no internet, so has to take exit wtf......!! putting 🐥 from local business shop’s wifi

• 
  David J Loredan, UE (@DavidJLoredan) reported 5 minutes ago from Kitchener, Ontario

  @RogersHelps This is on the ignite TV app, not the Box. I can send screenshots as well. No....that always causes problems. My set top box is working fine, but can't watch on app. Not going to jinx it and risk losing my internet entirely. Thanks anyways.

• 
  Claire Donnison (@PlanetC63) reported 8 minutes ago from Kitchener, Ontario

  WORST SERVICE EVER @TekSavvyCSR we have had no internet for a week. @RogersHelps is being totally uncooperative and we’re stuck in the middle between “We’ve told Rogers” and “You need to check with Teksavvy”

• 
  Dan (@NothingworksDan) reported 14 minutes ago from Kitchener, Ontario

  @RogersHelps I have an Ignite install question, that isn't in your app, community forum or FAQ. Surprised it's not listed anywhere, can you help?

• 
  S M Tariq Qadri (@SyedTariqQadri) reported 15 minutes ago from Cambridge, Ontario

  @RogersHelps Still wireless service is not available in Cambridge . Ant ETA?

• 
  PixlFrames | Veni, Vidi, Cepi (@pixl_frames) reported 16 minutes ago from Kitchener, Ontario

  Hey @RogersHelps why is it that a 10 yr loyal customer pays $96 for the EXACT same service that is offered to a 1 yr customer for $60?

• 
  M. Pocaterra (@MPocaterra1) reported 17 minutes ago from Waterloo, Ontario

  @RogersHelps I called you during morning and the excuse is Internet is down in Waterloo. Thanks for answer, but what I need is efficient service!

• 
  Hardik Jasani (@jasanihardik2) reported 32 minutes ago from Kitchener, Ontario

  @RogersHelps @Rogers my another important account locked due to multiple authentication layer# f-** bad service

• 
  dantran 🇨🇦 (@dantran88) reported 37 minutes ago from Kitchener, Ontario

  @Rogers @RogersHelps your pay as you go feature is extremely challenging and difficult to sign up for. And no one in the Rogers stores can help guide me?!

• 
  Brenda Atchison 🇨🇦 (@1_bande) reported 38 minutes ago from Kitchener, Ontario

  @RogersHelps hi folks We are suffering from a faulty modem that is rebooting 4-7 times a day now. It started a couple of weeks ago with a reboot here and there. Ever increasing in frequency. The rest of our services are fine. We’re working from home this is becoming a problem

• 
  Dan (@NothingworksDan) reported 43 minutes ago from Kitchener, Ontario

  @RogersHelps What is the voicemail number, holding 1 doesn't work (wrong number). Setting up Alcatel flip phone. ...... All online help just says 'Just press 1 to access'

• 
  Natalie Zofia/identify as vaxxed (@anemic_sweet) reported 45 minutes ago from Kitchener, Ontario

  Thanks @Rogers for being unreliable and **** you @JustinTrudeau for being a scumbag sack of ****!! You are really ruining the country. Way to go!!

• 
  Brenda Atchison 🇨🇦 (@1_bande) reported 47 minutes ago from Kitchener, Ontario

  @RogersHelps Thanks for your help all worked out. Sorry I thought that I had DM’d that.

• 
  Karl Zenith Nieva (@TheKarltopia) reported 49 minutes ago from Waterloo, Ontario

  @RogersHelps This was pathetic. I'm pretty bad about this. With all the technology that you guys advertise, the fact that you don't have a Call Back option is mind boggling.

• 
  M. Pocaterra (@MPocaterra1) reported 49 minutes ago from Waterloo, Ontario

  @Rogers You guys should improve the internet service before promoting other products!

• 
  S.Coghlin (@scoghlin) reported 50 minutes ago from Kitchener, Ontario

  Hi @Rogers fix the internet in Kitchener-Waterloo already. I don't pay my bill every other month, so let's get this stabilized!

• 
  Chad R. Smith (@TheGospelOfChad) reported 54 minutes ago from Kitchener, Ontario

  @RogersHelps Why is your On Demand service such utter trash? For how often it actually works you should rename it Rogers On Occasion. Complete and utter garbage.

• 
  Chad R. Smith (@TheGospelOfChad) reported 54 minutes ago from Kitchener, Ontario

  @RogersHelps Hey Rogers any idea when I'm going to he able to make a call on my cell? Get your **** together. Maybe time to look into switching to a reliable network like Bell. It's not like I'm trying to return an important call from my doctor or anything. #RogersIsTerrible

• 
  Brendan J Byrne (@13Byrne) reported 55 minutes ago from Cambridge, Ontario

  @M_Leacy @RogersHelps Being a Habs fan trapped in “the centre of the hockey universe” sucks

• 
  Natalie Zofia/identify as vaxxed (@anemic_sweet) reported 58 minutes ago from Kitchener, Ontario

  Thanks @Rogers for being a useless service.

Rogers Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Michael Le Blanc (@jedicurling) reported 8 minutes ago

  @RogersHelps Just curious, why am I receiving phone calls from front-line staff for an issue that was supposed to be escalated to a supervisor / manager MONTHS ago, before receiving a phone call from said supervisor / manager?

• 
  Will (@Wynnlone) reported 12 minutes ago

  @RogersHelps I got a new internet plan from Rogers and suppose to get an amazon gift card. But after 3 months, nothing. I called multiple times and have spent hours waiting on the phone, yet I sees nothing. Can I also delay my payments for 3 month with no consequence? Terrible!

• 
  SciFiFantasyFan (@scififantasyfan) reported 13 minutes ago

  @RogersHelps I have been communicating regularly with Owen Doherty and Virginia Knox since July but am still running into issues. Every time I call to ask a question, I am redirected through multiple people and departments. How is this acceptable? /3

• 
  Pat Casullo (@PatCasullo) reported 14 minutes ago

  @RogersHelps anyone else in Whitby having internet issues?

• 
  Nida Shams (@NidaShams) reported 16 minutes ago

  @RogersHelps I've been with you since 2005, & I'm leaving now. Spent 10+ hours trying to get help but calls keep dropping while waiting to be connected or while talking to reps after waiting for hours. No call back, even though you have my # (@Bell/@TELUS both called back).

• 
  SciFiFantasyFan (@scififantasyfan) reported 16 minutes ago

  @RogersHelps I feel that this conversation needs to be had publicly, as trying to resolve it over the phone and through email has resulted in a 9 month debacle with no resolution in sight. /4

• 
  Kyle Bridge (@GOD_T1ER_) reported 18 minutes ago

  @Rogers may have the worst internet connection ever. Hopefully @Bell has some good new year deals.

• 
  robert frank (@RobertCFrank) reported 19 minutes ago

  @Rogers We’ve got Rogers Ignite, Bell Fibe isn’t available to us yet. Rogers internet goes down constantly or often long pauses in the signal. We’ve had tech support out many times, still not any better. All wireless services in Canada are extremely overpriced!

• 
  T (@Tannedguy32) reported 19 minutes ago

  @RogersHelps over an hour waiting for someone to pick up the phone and social media help can't assist due to type of issue. What next?

• 
  Kate LVdV (@kateisaninja) reported 20 minutes ago

  @Rogers We've been with @Rogers for 13 years and our household spends $4k annually with you but he's returning the phone + this will lose our business. Such unbelievable bad form. The whole while he was on with customer service, the promo ad was still up on your website.