Rogers Outage Report in Kitchener, Regional Municipality of Waterloo, Ontario

Problems in the last 24 hours in Kitchener, Ontario

The chart below shows the number of Rogers reports we have received in the last 24 hours from users in Kitchener, Ontario and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Most Reported Problems

The following are the most recent problems reported by Rogers users through our website.

• Internet (54%)
• Wi-fi (15%)
• TV (15%)
• Total Blackout (7%)
• Phone (6%)
• E-mail (5%)

Live Outage Map Near Kitchener, Ontario

The most recent Rogers outage reports came from the following cities: Kitchener, Waterloo, Cambridge, Ayr, St. Jacobs, and Baden.

City	Problem Type	Report Time
Kitchener	Internet	1 day ago
Waterloo	E-mail	1 day ago
Kitchener	Internet	2 days ago
Kitchener	Internet	3 days ago
Kitchener	Internet	4 days ago
Kitchener	Wi-fi	6 days ago

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Rogers Issues Reports Near Kitchener, Ontario

Latest outage, problems and issue reports in Kitchener and nearby locations:

• 
  Greg Cook 🇨🇦 (@GregnKW) reported 28 seconds ago from Kitchener, Ontario

  @RogersHelps Can you fix an new and ongoing issue? I'm getting calls from peope saying they're getting those robo calls from CRA but it's my number being spoofed/call displayed. This is absolutely #annoying

• 
  Debbie Holland (@DebbieH039) reported 6 minutes ago from Cambridge, Ontario

  Hey @Rogers @RogersHelps why are you answering your phone lines, your online chat or your Twitter page. Not acceptable. Will be a former customer after 30 years if I can ever get through to you.

• 
  Paul Ingram (@Checkguy2000) reported 9 minutes ago from Kitchener, Ontario

  @Rogers no tv for last half hour! Is ignite down? All channels

• 
  Tim Armstrong (@TimJArmstrong) reported 12 minutes ago from Cambridge, Ontario

  Here we sit without @rogers internet for the second time in a month with no eta on resumption of service. @rogers has horrible customer service

• 
  Allan Thompson (@gastropod225061) reported 13 minutes ago from Kitchener, Ontario

  I'm glad that Rogers Communications got rid of the hiccup from yesterday blackout,but not happy that OLG still had numbers drawing even though their system was down all day 🙃😔🙃that some of us couldn't get to play there numbers for any game @Rogers @OLG_CA

• 
  Michelle Radman (@mishyme) reported 14 minutes ago from Kitchener, Ontario

  Oh @RogersHelps….pullese fix my TV😭 I can’t take it anymore…

• 
  Tim Armstrong (@TimJArmstrong) reported 15 minutes ago from Cambridge, Ontario

  @Rogers might have its network up but the @rogerstv service is brutal. Choppy and almost illegible to watch. I want a refund for the month.

• 
  Tim Armstrong (@TimJArmstrong) reported 16 minutes ago from Cambridge, Ontario

  It is now day 4 of horrible @Rogers tv service. Choppy, freezing and black screen. #rogersignitesucks @bell

• 
  Darren Dempsey (@darrendempsey73) reported 17 minutes ago from Cambridge, Ontario

  @NHLLive @NHLLiveStreams horrible app, I'll cancel as all it does is loop @Rogers

• 
  Levis Becker (@LevisBecker) reported 22 minutes ago from Kitchener, Ontario

  @Rogers hey, we still don’t have reliable television service yet. It’s like day 4. We’re pretty fancy so we’ve got that bougie Ignite bundle. Given how fast you fill up my voicemail if I’m a second late on a payment, step your game up.

• 
  Tim Armstrong (@TimJArmstrong) reported 23 minutes ago from Cambridge, Ontario

  Closing in on 72 hours without @rogers service. A large profitable company like @rogers should have a better network deployed that can withstand a windstorm.

• 
  Paul Cocker (@pisceanpaul) reported 24 minutes ago from Kitchener, Ontario

  @RogersHelps No offense, but 5 days is crap. I missed work because of this too. Plus my TV is still acting up. Try again, you can do better than that.

• 
  Chad R. Smith (@TheGospelOfChad) reported 27 minutes ago from Kitchener, Ontario

  @RogersHelps Another day of the week ending in "y" and another lie fed to me by Rogers. I was assured multiple times by phone and DM that the work order to fix my cable TV issue would be fixed by Tuesday July 13th. Just checked and all my channels are still out.

• 
  Richard M. (@Richard_Miles68) reported 30 minutes ago from Cambridge, Ontario

  Aaaaand @Rogers internet is down yet again in my part of Hespeler! Anyone else?

• 
  Darren Dempsey (@darrendempsey73) reported 30 minutes ago from Cambridge, Ontario

  @Rogers do I have as a customer the most unreliable internet in Canada? @CRTCeng

• 
  Darren Dempsey (@darrendempsey73) reported 35 minutes ago from Cambridge, Ontario

  @Rogers @NHL on rogers is absolutely horrible. Constant buffering with 150 Mbps Rogers cable, I pay for an app and have to watch an ad before streaming a game. Not impressed

• 
  Will D (@wdelves) reported 35 minutes ago from Wilmot Centre, Ontario

  @Rogers Service outage in Wilmot Township. Can you provide an ETA for when you expect to have it fixed? Also, do you happen to know the root cause?

• 
  Debbie Holland (@DebbieH039) reported 46 minutes ago from Cambridge, Ontario

  Hey @Rogers and @RogersHelps we have been dealing with internet disruptions all day and are not getting any response. Already chatted with a rep. We have people working from home. Not impressed. A 30 year customer soon to be a non customer!!

• 
  Tim Armstrong (@TimJArmstrong) reported 46 minutes ago from Cambridge, Ontario

  Why can @rogers not post outage information about their service.. it is 2022 and technology should not be a barrier. Maybe it is for @rogers!

• 
  Douges (@Douges60) reported 53 minutes ago from Cambridge, Ontario

  @Bell_Support @bell just like you guys to get back to me and make like it never happened. Of course you can give me the original offer after I complain. I’ll never take your offer now. Can hardly wait to be rid of you guys. I’ll take @rogers even with service disruptions. #Rogers contact me

Rogers Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Justin Evans (@justindevans) reported 7 minutes ago

  Well @Rogers it's been a slice, after nearly 2 decades as a customer it's nice to know that @TELUS apparently values my business more...I'll be cancelling and switching my mobility over asap.

• 
  pumpinpie (@Elizabe59011225) reported 8 minutes ago

  @RogersHelps Rogers cancelled the service call today and now pretends they will send someone tomorrow. 4 days with no cable. You couldn't care less what I'm going through dealing with such horrendous treatment. You treat me like a piece of garbage.

• 
  _____ (@unknown2001111) reported 9 minutes ago

  @RogersHelps Please answer my dm i have been trying to get ahold of someone for the past hour. Your service is not the greatest right now.

• 
  Chrissy D (@34ChrissyD) reported 9 minutes ago

  @RogersHelps is there a an Ignite TV service problem in Toronto area? Getting an error XRE03090 I was on hold for over 2hrs only to find out I was transferred to the wrong dept! I have turned on/off my equipment twice and still have a black screen and the same error. Help!

• 
  Christopher Bradley (@cbradley2928) reported 14 minutes ago

  Nice customer service @Rogers, wife was on hold over 2 hours, finally had to hang up. Just garbage treatment for customers that have been with you for over 10 years.

• 
  B33M3R (@alanbeemer) reported 17 minutes ago

  Did you know that @RogersHelps owns fifty five radio stations across the country? Don't feel bad if you didn't know. I don't think they do either. Their hold music library consists of three songs.

• 
  Gail Hirst (@GailMHirst) reported 20 minutes ago

  @Rogers on phone for over an hour holding, tech support & cstmr service....deep into sorting new services & the rep loses connection.... Since I have my home & cell phones with you, why wouldn’t the rep call me back rather than me having to start over? That would be true service.

• 
  Kristoffer Harris (@britishkriss) reported 20 minutes ago

  @RogersHelps Maybe provide your customers with some insight when they are going to show up, treat your clients with respect and proper communication

• 
  Cal Fong (@calsoyTO) reported 20 minutes ago

  @RogersHelps do you have another outage in newmarket? I'm having intermittent connectivity issues again, just like yesterday

• 
  Anna Toth (@annatoth_jd) reported 24 minutes ago

  @RogersHelps We were never assigned a move concierge 😞 but I’ve had all the chat transcripts emailed to me, so I have a pretty complete record of all the conversations I’ve had with reps