Rogers Outage in Kitchener, Regional Municipality of Waterloo, Ontario

@rogers no home internet service in Waterloo

@marty_d_ @Rogers I figured as much. Just wanted to make sure it wasn't a system issue. Looks like a capacity issue

@RogersHelps our wifi is down - being we are all home 14 days this is not cool

@Rogers please fix your shitty internet

I try my best to be super nice to customer service reps because I’ve been there and the job can be awful.... but @RogersHelps CSR’s from the call centres turn me into that ******* everyone hates.

Hey @Rogers your process to help customers when their phone number is stolen is seriously broken. You leave customers at signifcant risk for further fraud for no reason. Super disappointing and dangerous.

@RogersHelps I think I have paid my last bill. I can’t afford you anymore. Any suggestions folks for cheaper cable and home phone and internet and I need to leave #Virgin and find a cell phone service and new cell phone.

@RogersHelps service is very spotty , please advise as to outage in Kitchener , west heights area

But that BREAKS an awful lot of EXISTING device configurations @Rogers. You want to offer a new feature, great. Good for you! But to break things, at scale, by default is a very poor decision.

@RogersHelps can you guys look into discovery channel seams to be having major problems in Cambridge ontario.

@RogersHelps Thanks for making it an easy decision to cancel my wireless service and switch to another provider. Making it impossible to upgrade my device online was the clincher. Can't stand the infinite loop of error messages. I'm out.

@RogersHelps - shocking I know, but Ignite TV is down AGAIN! I was trying to watch @BlueJays - another Rogers owned company, but your service is so terrible I can’t! #irony #ignitetvsucks #comepickupyourequipment

@RogersHelps very annoyed Rogers, 4 days of no service, now today having issues with my phone yet again, only to find out it’s a network outage, wow might be time to head over to freedom mobile. Tried resetting my phone, resetting network settings, re-instal SIM card

8 hours since the cable was ripped from our house, children are using it for jump rope in the street. @rogers your customer service is terrible.

Hey Sean, add @RogersHelps to your @DAZNSucks twitter page... just as bad, actually worse as people can’t even log in! @RogersHelps sucks! Never thought I would say a company is worse for media streaming than @dazn_ca but here we are!

@pizz1986 @Sportsnet @Raptors @RogersHelps Exactly, zero issues on the TSN app when they have the games.... zero. @RogersHelps is shitting the bed tonight big time. Going to be a lot of cancellations tomorrow. **** you Rogers!

I’ll be dropping @RogersHelps internet tomorrow and going 3rd party ISP once again. Could be the biggest NBA game in Canadian history and Rogers ******* app SN Now sucks once again. Missed a half hour of this game because of your shitty website.

A huge **** you to @RogersHelps and their SN Now that no one can access because they have shitty tech from the 90’s. @Sling saves the day again!

@babiegiraffe @RogersHelps @FibeBell @babiegiraffe - we cant get @FibeBell on our ‘hood - hoping it’s available soon. I don’t know if one is better than the other, but #ignitetv is inconsistent - video and sounds quality issues today.

I typically always have a good experience dealing with Rogers customer service but the last 3 calls have been so brutal and I’ve gotten nowhere. @RogersHelps

@1Kishka @RogersHelps Sorry, @1Kishka. I was directing that rhetorical question at @RogersHelps. I would like to watch CNN too, so I hope they fix the feed.

@RogersHelps my ignite tv, internet, and home phone went down this morning. #sad

B BEWARE IF @Rogers calls to talk about your internet. DONT ANSWER THEIR CALLS. I've been on the phone for an hour on a Saturday morning to cancel a service I DID NOT ORDER. Now apparently my original service price is no longer available. ITS A SCAM to raise prices.

When you have been a @Rogers wireless customer for nearly 20 years and you call not once but twice (2 questions) and get quotes to cancel your service because it's too expensive and there are better offers out there and no one even tries to convince me to stay..easy choice

Our #IgniteTv is still not working ... shocking I know! Yep, here I am again with the sarcasm. @RogersHelps #SorryWereHavingAProblemOnOurEnd

Happy 6 month anniversary to the #iPhoneXSMax but yet still no sign from @RogersHelps on activating esim on the @Rogers network.

@Andy_Babensee @Rogers We just had it installed yesterday after a year of problems with our nextbox. With no TV again tonight, my husband and I literally almost ran out of things to talk about - until we started chatting about switching to Bell.

@RogersHelps I already have a personal @RogersHelps concierge whom I can call direct for the next few months (no aloof call centers). You really have gotten your customer service setup right. Kudos! I just wish I called you 3 weeks back instead of hoping I'd be saved by the bell.

For the amount of times service has gone down (and long periods of time) this week in my area, @Rogers should be offering their customers a bill credit....yeah right 🤣 PS. I still don’t have my services back. Doubt they’re going to pay the overages on my cellular bill 🙃

@RogersHelps my internet has been down for an hour, rebooted router twice and no luck

@RogersBiz I have had 3 chats with your online people. All issues were looked after well and I was very happy - however, I requested a transcript for all 3 chats as I closed the chat-window - all 3 did not get emailed and the chat window closed...this is not acceptable. Pls Fix

New Year not starting out great. @RogersHelps Nextbox has no time or anything. Tv not working. Is this telling me to switch to something else. Like cheaper

Wow, @rogershelps you guys went down without a fight. I call in regarding my dated internet service and you can't come close to matching pricing of @VMediaTV or @TekSavvyBuzz. Had no choice but to cancel.

@CdnChamberofCom the practice of telco’s like @Bell & @Rogers charging us to become their customer through the charging of “setup fees” is pernicious and absurd. This practice seems to be spreading into the utilities market, essentially becoming an acceptable fleecing culture.

@joe_popma @RogersHelps @Rogers Joe, just bail on them. This is a systematic issue, not a specific rep. I’ve jumped to @TekSavvyCSR. Same lines, same service, better price, way better customer service.

@RogersHelps Lots of issues with Ignite tv 4K channels lately.. freezing and lagging.. Kinda disappointing

After 2 years of pain and overcharging THOUSANDS of $$ #rogers #ombudsman finally paid us back but then Rogers cut off 2 of our businesses service today BRUTAL @RogersBiz @Rogers @rogers #service #crtc impacting our small business

**** @Bell_Support and @RogersHelps They both suck ! Gonna have to program the box 📦 cause I only need a few channels they never seem to have for $100 + / month

Never in my life have I had such horrendous customer service in my f***ing life as I did tonight 🤬 Looking for a new internet provider.. So peeved @Rogers @RogersHelps

@Rogers you're trash. Your internet sucks

Have had @Rogers #Ignite for almost two months. Has yet to work consistently for more than a week. Three tech visits, one outside maintenance visit, and here we are with another night of glitchy internet and tv. A premium price for an inconsistent service. @RogersHelps

@OWRandom1 @RogersHelps It is an outage of the Rogers network, and is beyond the control of Teksavvy. Yell at Rogers for any lack of service!

@RogersHelps Guys, 24h is reasonable time to fix a service. 72h is a lot of time. Thank God it is internet malfunctioning and not a gas/oil leak. #Rogerspleasehiremorepeople @Rogers @RogersHelps

@RogersHelps The key factor here is not the willingness to help, but when are you helping... given the 48h notice for repairs it seems you guys have more customers than you can actually handle... *** BTW: customer service has been great (nothing personal). @Rogers should hire more people!

@RogersHelps I reset the modem again and it is working now. It was both wired and wifi (own router), but the router is not the issue.

I am absolutely sick of my @Rogers internet going down. It seems to happen at least once a month. Time to switch? @Bell what do you have to offer?

@Rogers 4K has been out for a while now but besides sports and the movie network no other content. What is up with that?

@Rogers when are you addressing this internet problem?

@RogersHelps anyone else’s internet down?

@RogersHelps internet down in south Cambridge. Is there an outage?

@Rogers Tried to self install ignite. Techs were rude. Bad experience.

@Rogers Rogers is despicable. Worst utterly greedy company out there. Numerous daily calls over a bill charged to me after I cancelled my service and returned equipment. This during a global pandemic. Gotta grift the cash. Shame on you.

@RogersHelps I've been having very slow internet this week, especially with my upload speed, which should be 30 mbps, yet I'm only getting 5.22 right now. Not the type of service I'm paying money for.

Please @RogersHelps get him a better connection. Our Zoom meetup tonight was a failure bc of his connection! Awful! Painful in fact for the rest of the people on the call. Please get this sorted out ASAP ! @bikemitton

Hi @RogersHelps ! Our internet, cable and home phone package (which we’ve had for two years) bill came in this month at more than double the price with no explanation as to why. We haven’t done anything different. We have been calling help lines but no answer.

@RogersHelps Big problem with internet connection last 2 day

@RogersHelps Any other advise because mine has been terrible lately

@Rogers can u guys PLEASE FIX the internet. ITS SOOOOO SLOW

I never thought I would be saying this, but I am pretty impressed with the way @Rogers is handling things.

I never thought I would be saying this, but I am pretty impressed with the way @Rogers is handling things out.