Rogers Outage in Baden, Ontario

WORST SERVICE EVER @TekSavvyCSR we have had no internet for a week. @RogersHelps is being totally uncooperative and we’re stuck in the middle between “We’ve told Rogers” and “You need to check with Teksavvy”

@RogersHelps Why is your On Demand service such utter trash? For how often it actually works you should rename it Rogers On Occasion. Complete and utter garbage.

Hey @RogersHelps why is it that a 10 yr loyal customer pays $96 for the EXACT same service that is offered to a 1 yr customer for $60?

@Rogers You guys should improve the internet service before promoting other products!

@RogersHelps This was pathetic. I'm pretty bad about this. With all the technology that you guys advertise, the fact that you don't have a Call Back option is mind boggling.

@Rogers @RogersHelps your pay as you go feature is extremely challenging and difficult to sign up for. And no one in the Rogers stores can help guide me?!

@RogersHelps This is on the ignite TV app, not the Box. I can send screenshots as well. No....that always causes problems. My set top box is working fine, but can't watch on app. Not going to jinx it and risk losing my internet entirely. Thanks anyways.

@RogersHelps I have an Ignite install question, that isn't in your app, community forum or FAQ. Surprised it's not listed anywhere, can you help?

@RogersHelps I called you during morning and the excuse is Internet is down in Waterloo. Thanks for answer, but what I need is efficient service!

@RogersHelps Thanks for your help all worked out. Sorry I thought that I had DM’d that.

@RogersHelps hi folks We are suffering from a faulty modem that is rebooting 4-7 times a day now. It started a couple of weeks ago with a reboot here and there. Ever increasing in frequency. The rest of our services are fine. We’re working from home this is becoming a problem

Hi @Rogers fix the internet in Kitchener-Waterloo already. I don't pay my bill every other month, so let's get this stabilized!

@RogersHelps What is the voicemail number, holding 1 doesn't work (wrong number). Setting up Alcatel flip phone. ...... All online help just says 'Just press 1 to access'

@RogersHelps home internet intermittently going down for 3-5 minutes at a time multiple times per hour. Is this a known issue? I’m in Waterloo, Ontario.

@RogersHelps Hi Rogers, fix your DNS servers they have been constantly going offline over the last couple of weeks. Frustrating when you use Ignite and cannot change your DNS settings to point at something more reliable 😉

@rogers no home internet service in Waterloo

@marty_d_ @Rogers I figured as much. Just wanted to make sure it wasn't a system issue. Looks like a capacity issue

I try my best to be super nice to customer service reps because I’ve been there and the job can be awful.... but @RogersHelps CSR’s from the call centres turn me into that ******* everyone hates.

Hey @Rogers your process to help customers when their phone number is stolen is seriously broken. You leave customers at signifcant risk for further fraud for no reason. Super disappointing and dangerous.

@RogersHelps service is very spotty , please advise as to outage in Kitchener , west heights area

@RogersHelps blurry screens on all channels except CNN has been going on for the last two weeks. My local antena shows better than Rogers. Why we are paying to rogers for TV? I am going to cancel TV and return the next box.

@RogersHelps Right so Apple’s Safari is broken when on Rogers. Sure I will let Tim Cook know. Thanks.

@RogersHelps what's with the slow speeds yesterday and today?

@RogersHelps Trying to upgrade 2 Ignite/TV. Many online chats: 1-my husband is told he has 3 accounts! 2-we can/cant access TV via a computer monitor (depending on which rep). Not sure what package we have anymore! Isn’t there one person (Supervisor?) who can help? Thanks

@RogersHelps Internet is down. Can you give an ETA when it may be back online?

@RogersHelps Is there a service issue in south Etobicoke. Nothing is working at our home and waiting for Rogers to call back. Mean while I left with no baby monitor again due to wifi issues. Please advise!

@RogersHelps why is everything down and no one calling back!

@RogersHelps I just received my new gen 2 ignite modem today and they have not connected it. Is there a way I can get a time frame when this might happen? We have been out of internet service all day.

@RogersHelps The built in safari browser thinks I am in Calgary. All Map apps work fine. This has been an issue for a decade with all my iPhones thru the years. Just bugged me enough to tweet to ask. iPhone 11 with IOS 14.4.2

@RogersHelps TV not working in Markham. 16th and 48. Is it Rogers or is it my house?