Rogers

Rogers Outage Report in Waterloo, Ontario

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The latest reports from users having issues in Waterloo come from postal codes N2L, N2J, N2K and N2T.

Rogers offers mobile phone service, broadband and dial-up internet, home phone service and television to individuals and businesses.

Problems in the last 24 hours in Waterloo, Ontario

The chart below shows the number of Rogers reports we have received in the last 24 hours from users in Waterloo and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Rogers Outage Chart in Waterloo, Ontario 02/16/2026 13:35

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Most Reported Problems

The following are the most recent problems reported by Rogers users through our website.

  1. Internet (58%)

    Internet (58%)

  2. TV (13%)

    TV (13%)

  3. Wi-fi (12%)

    Wi-fi (12%)

  4. Total Blackout (7%)

    Total Blackout (7%)

  5. Phone (5%)

    Phone (5%)

  6. E-mail (4%)

    E-mail (4%)

Live Outage Map Near Waterloo, Ontario

The most recent Rogers outage reports came from the following cities: St. Jacobs, Cambridge, Kitchener, Waterloo and Baden.

Loading map, please wait...
City Problem Type Report Time
CanadaSt. Jacobs TV
CanadaCambridge TV
CanadaCambridge E-mail
CanadaKitchener TV
CanadaWaterloo Internet
CanadaWaterloo Phone

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Rogers Issues Reports Near Waterloo, Ontario

Latest outage, problems and issue reports in Waterloo and nearby locations:

  • 1_bande Brenda Atchison 🇨🇦 (@1_bande) reported from Kitchener, Ontario

    @RogersHelps Thanks for your help all worked out. Sorry I thought that I had DM’d that.

  • LorenPadelford Loren Padelford (@LorenPadelford) reported from Kitchener, Ontario

    Hey @Rogers your process to help customers when their phone number is stolen is seriously broken. You leave customers at signifcant risk for further fraud for no reason. Super disappointing and dangerous.

  • dave_macadian Dave MacKay (@dave_macadian) reported from Cambridge, Ontario

    8 hours since the cable was ripped from our house, children are using it for jump rope in the street. @rogers your customer service is terrible.

  • thechadrsmith Chad R. Smith (@thechadrsmith) reported from Kitchener, Ontario

    @RogersHelps Thanks for making it an easy decision to cancel my wireless service and switch to another provider. Making it impossible to upgrade my device online was the clincher. Can't stand the infinite loop of error messages. I'm out.

  • TheKarltopia Karl Zenith Nieva (@TheKarltopia) reported from Waterloo, Ontario

    @marty_d_ @Rogers I figured as much. Just wanted to make sure it wasn't a system issue. Looks like a capacity issue

  • TheSmileCEO Jimmy Moss (@🏡) (@TheSmileCEO) reported from Waterloo, Ontario

    @RogersHelps home internet intermittently going down for 3-5 minutes at a time multiple times per hour. Is this a known issue? I’m in Waterloo, Ontario.

  • diva701 Caroline Wolff (@diva701) reported from Kitchener, Ontario

    @RogersHelps service is very spotty , please advise as to outage in Kitchener , west heights area

  • NothingworksDan Dan (@NothingworksDan) reported from Kitchener, Ontario

    @RogersHelps What is the voicemail number, holding 1 doesn't work (wrong number). Setting up Alcatel flip phone. ...... All online help just says 'Just press 1 to access'

  • jennmet9 Jenn Metzger (@jennmet9) reported from Woolwich, Ontario

    @RogersHelps our wifi is down - being we are all home 14 days this is not cool

  • karynhynes Karyn Hynes (@karynhynes) reported from Waterloo, Ontario

    I try my best to be super nice to customer service reps because I’ve been there and the job can be awful.... but @RogersHelps CSR’s from the call centres turn me into that ******* everyone hates.

  • grlsruledaworld EmpowerGirlsToday (@grlsruledaworld) reported from Waterloo, Ontario

    @rogers no home internet service in Waterloo

  • scoghlin S.Coghlin (@scoghlin) reported from Kitchener, Ontario

    Hi @Rogers fix the internet in Kitchener-Waterloo already. I don't pay my bill every other month, so let's get this stabilized!

  • CanadianMakerpr Ron M (@CanadianMakerpr) reported from Cambridge, Ontario

    @RogersHelps can you guys look into discovery channel seams to be having major problems in Cambridge ontario.

  • TheJarraCanuck Greg Smith (@TheJarraCanuck) reported from Waterloo, Ontario

    @RogersHelps Hi Rogers, fix your DNS servers they have been constantly going offline over the last couple of weeks. Frustrating when you use Ignite and cannot change your DNS settings to point at something more reliable 😉

  • 1_bande Brenda Atchison 🇨🇦 (@1_bande) reported from Kitchener, Ontario

    @RogersHelps hi folks We are suffering from a faulty modem that is rebooting 4-7 times a day now. It started a couple of weeks ago with a reboot here and there. Ever increasing in frequency. The rest of our services are fine. We’re working from home this is becoming a problem

  • kevin_maltby Kevin (@kevin_maltby) reported from Kitchener, Ontario

    But that BREAKS an awful lot of EXISTING device configurations @Rogers. You want to offer a new feature, great. Good for you! But to break things, at scale, by default is a very poor decision.

  • SchieckKaren Karen Schieck🇨🇦 (@SchieckKaren) reported from Woolwich, Ontario

    @RogersHelps I think I have paid my last bill. I can’t afford you anymore. Any suggestions folks for cheaper cable and home phone and internet and I need to leave #Virgin and find a cell phone service and new cell phone.

  • Toyotasrgr8cars M (@Toyotasrgr8cars) reported from Kitchener, Ontario

    @RogersHelps very annoyed Rogers, 4 days of no service, now today having issues with my phone yet again, only to find out it’s a network outage, wow might be time to head over to freedom mobile. Tried resetting my phone, resetting network settings, re-instal SIM card

  • Laineygirl Elaine (@Laineygirl) reported from Woolwich, Ontario

    @RogersHelps - shocking I know, but Ignite TV is down AGAIN! I was trying to watch @BlueJays - another Rogers owned company, but your service is so terrible I can’t! #irony #ignitetvsucks #comepickupyourequipment

  • WesGallant wës. (@WesGallant) reported from Cambridge, Ontario

    @Rogers please fix your shitty internet

Rogers Issues Reports

Latest outage, problems and issue reports in social media:

  • Pragmat68497936 Pragmatic (@Pragmat68497936) reported

    @brandonmcguir13 @RogersHelps @CHOODBOLOGNA Such an intelligent answer. How would that help her?

  • mattcudmore Matt C (@mattcudmore) reported

    @travelsizedglam @RogersHelps @rogershelps Quit playing stupid with customers. It's apparent there's still widespread issues with wireless service being intermittent and no home internet..it's day 3. Stop telling us service is restored. It's not.

  • SaugaTed Ted Barton (@SaugaTed) reported

    @CP24 @RogersHelps @Rogers are not telling the truth. There are huge communities like Mississauga and Oshawa still without service. It is not an aftermath until it's over! #rogersoutage

  • girlmom1977 Girlmom1977 (@girlmom1977) reported

    @AboutRogers @Rogers My internet was working and now not working BULLSHIT!!! I want Rogers to compensate me and my household all of our data usage

  • PlisskenMe Peter Gerard 🇨🇦🇺🇦🐾 (@PlisskenMe) reported

    @vote4robgill @Rogers Rogers will not credit anyone more$ because they don't have to and they don't care if you lost 2 days worth of revenue They're just pure bad. I left them 11 years ago

  • Ted_Gaisford Ted Gaisford (@Ted_Gaisford) reported

    @Rogers 48+ hours now without your Ignite 'service'. Any idea on which month you might manage to get this 'restored', Tony?

  • toni2lips Lady T (@toni2lips) reported

    @RogersHelps my television is still sporadic. Any idea when this will stop and full service will be restored? Thanks

  • Pragmat68497936 Pragmatic (@Pragmat68497936) reported

    @RogersHelps @CHOODBOLOGNA Why have we been without our Rogers ignite tv for over 50 hrs now? You keep telling customers everyone is up and running and you know that is BS. You don’t have a 3 hr wait time to technical support at 730 in the morning if most people are up and running.

  • aaronroyce13 Gator (@aaronroyce13) reported

    @RogersHelps i live in the bathrust and wilson area i got my internet back friday but since then its been lagging and slow not like it was before u guys went down. Just wondering if its cause the wireless isnt fully restored in my area or what can u let me know

  • thereal_SNB thereal_SNB (@thereal_SNB) reported

    Wow @Rogers says all connectivity issues have been resolved…then they say if you’re having a connectivity issue contact the online virtual assistant Anna; Anna says to speak with a live agent,and live agents say due to higher volume try back later