Rogers Outage Report in Waterloo, Ontario

Problems in the last 24 hours in Waterloo, Ontario

The chart below shows the number of Rogers reports we have received in the last 24 hours from users in Waterloo, Ontario and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Most Reported Problems

The following are the most recent problems reported by Rogers users through our website.

• Internet (54%)
• Wi-fi (15%)
• TV (15%)
• Total Blackout (7%)
• Phone (6%)
• E-mail (5%)

Live Outage Map Near Waterloo, Ontario

The most recent Rogers outage reports came from the following cities: Kitchener, Waterloo, Cambridge, St. Jacobs, and Baden.

City	Problem Type	Report Time
Kitchener	Internet	1 day ago
Waterloo	E-mail	1 day ago
Kitchener	Internet	2 days ago
Kitchener	Internet	3 days ago
Kitchener	Internet	4 days ago
Kitchener	Wi-fi	6 days ago

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Rogers Issues Reports Near Waterloo, Ontario

Latest outage, problems and issue reports in Waterloo and nearby locations:

• 
  Greg Smith (@TheJarraCanuck) reported 2 minutes ago from Waterloo, Ontario

  @RogersHelps Hi Rogers, fix your DNS servers they have been constantly going offline over the last couple of weeks. Frustrating when you use Ignite and cannot change your DNS settings to point at something more reliable 😉

• 
  Karyn Hynes (@karynhynes) reported 4 minutes ago from Waterloo, Ontario

  I try my best to be super nice to customer service reps because I’ve been there and the job can be awful.... but @RogersHelps CSR’s from the call centres turn me into that ******* everyone hates.

• 
  Caroline Wolff (@diva701) reported 6 minutes ago from Kitchener, Ontario

  @RogersHelps service is very spotty , please advise as to outage in Kitchener , west heights area

• 
  S.Coghlin (@scoghlin) reported 6 minutes ago from Kitchener, Ontario

  Hi @Rogers fix the internet in Kitchener-Waterloo already. I don't pay my bill every other month, so let's get this stabilized!

• 
  Karl Zenith Nieva (@TheKarltopia) reported 7 minutes ago from Waterloo, Ontario

  @marty_d_ @Rogers I figured as much. Just wanted to make sure it wasn't a system issue. Looks like a capacity issue

• 
  Karen Schieck🇨🇦 (@SchieckKaren) reported 13 minutes ago from Woolwich, Ontario

  @RogersHelps I think I have paid my last bill. I can’t afford you anymore. Any suggestions folks for cheaper cable and home phone and internet and I need to leave #Virgin and find a cell phone service and new cell phone.

• 
  Jenn Metzger (@jennmet9) reported 14 minutes ago from Woolwich, Ontario

  @RogersHelps our wifi is down - being we are all home 14 days this is not cool

• 
  Brenda Atchison 🇨🇦 (@1_bande) reported 15 minutes ago from Kitchener, Ontario

  @RogersHelps Thanks for your help all worked out. Sorry I thought that I had DM’d that.

• 
  Loren Padelford (@LorenPadelford) reported 22 minutes ago from Kitchener, Ontario

  Hey @Rogers your process to help customers when their phone number is stolen is seriously broken. You leave customers at signifcant risk for further fraud for no reason. Super disappointing and dangerous.

• 
  Elaine (@Laineygirl) reported 23 minutes ago from Woolwich, Ontario

  @RogersHelps - shocking I know, but Ignite TV is down AGAIN! I was trying to watch @BlueJays - another Rogers owned company, but your service is so terrible I can’t! #irony #ignitetvsucks #comepickupyourequipment

• 
  M. Pocaterra (@MPocaterra1) reported 23 minutes ago from Waterloo, Ontario

  @RogersHelps I called you during morning and the excuse is Internet is down in Waterloo. Thanks for answer, but what I need is efficient service!

• 
  Jimmy Moss (@🏡) (@TheSmileCEO) reported 24 minutes ago from Waterloo, Ontario

  @RogersHelps home internet intermittently going down for 3-5 minutes at a time multiple times per hour. Is this a known issue? I’m in Waterloo, Ontario.

• 
  EmpowerGirlsToday (@grlsruledaworld) reported 24 minutes ago from Waterloo, Ontario

  @rogers no home internet service in Waterloo

• 
  Ron M (@CanadianMakerpr) reported 24 minutes ago from Cambridge, Ontario

  @RogersHelps can you guys look into discovery channel seams to be having major problems in Cambridge ontario.

• 
  Brenda Atchison 🇨🇦 (@1_bande) reported 27 minutes ago from Kitchener, Ontario

  @RogersHelps hi folks We are suffering from a faulty modem that is rebooting 4-7 times a day now. It started a couple of weeks ago with a reboot here and there. Ever increasing in frequency. The rest of our services are fine. We’re working from home this is becoming a problem

• 
  Dan (@NothingworksDan) reported 28 minutes ago from Kitchener, Ontario

  @RogersHelps What is the voicemail number, holding 1 doesn't work (wrong number). Setting up Alcatel flip phone. ...... All online help just says 'Just press 1 to access'

• 
  Kevin (@kevin_maltby) reported 32 minutes ago from Kitchener, Ontario

  But that BREAKS an awful lot of EXISTING device configurations @Rogers. You want to offer a new feature, great. Good for you! But to break things, at scale, by default is a very poor decision.

• 
  Chad R. Smith (@thechadrsmith) reported 38 minutes ago from Kitchener, Ontario

  @RogersHelps Thanks for making it an easy decision to cancel my wireless service and switch to another provider. Making it impossible to upgrade my device online was the clincher. Can't stand the infinite loop of error messages. I'm out.

• 
  wës. (@WesGallant) reported 52 minutes ago from Cambridge, Ontario

  @Rogers please fix your shitty internet

• 
  M (@Toyotasrgr8cars) reported 54 minutes ago from Kitchener, Ontario

  @RogersHelps very annoyed Rogers, 4 days of no service, now today having issues with my phone yet again, only to find out it’s a network outage, wow might be time to head over to freedom mobile. Tried resetting my phone, resetting network settings, re-instal SIM card

Rogers Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Agnes K (@MiniKachou) reported 3 minutes ago

  @TekSavvyCSR is there an issue with internet right now? My internet is down and so it is for some of my neighbours with @TekSavvyNetwork and @RogersHelps

• 
  Krupo 🇨🇦 (@PromisedMePie) reported 4 minutes ago

  @GoaliePR @Rogers Ooh I wonder if this issue affected @TekSavvyCSR too 15 minute wait.

• 
  Mary Ann Torres (@MaryAnnToronto) reported 6 minutes ago from Toronto, Ontario

  Hi @RogersHelps - is there a problem with internet at M8V? Several of our neighbours (and ourselves) have no internet/wifi

• 
  🧼 🖖🏽 Julia B. (@10borg) reported 6 minutes ago

  @RogersHelps Ignite service has been down for nearly 30 mins now in the west end of TO. Any ideas on the problem and an ETA of when service will be restored? Thx

• 
  On Your Marc, Yo! Pfizered X 2 5G enabled! (@TOBenfica) reported 7 minutes ago

  @RogersHelps internet service down in mimico?

• 
  Bogdan M (@BogdanMm) reported 7 minutes ago

  @HotPopples @Rogers @RogersHelps Rogers internet down at Jane and Bloor

• 
  mclikim (@mclikim) reported 12 minutes ago

  @RogersHelps internet down at mill road and rathburn. Tried calling and you’re “extremely busy” so told me to call back later then hung up on me?! Unreal.

• 
  Kim Prince (@kimp1) reported 14 minutes ago

  @RogersHelps @cobrabr @RogersHelps There is no reported outage in my area and it's been 15 minutes since it went down. My postal code begins with M6P. #internetdown

• 
  Jeff Capp (@jeffdcapp) reported 19 minutes ago

  My favourite thing is being transferred to a new support person and having to wait more for help @RogersHelps 🙄

• 
  Bryan Tritt (@GoaliePR) reported 20 minutes ago

  Only a 2h16m-3h wait for @Rogers tech support today. Bad day to lose internet. #customerservice #fail