Rogers Outage Report in Waterloo, Ontario
Why is my Rogers service not working?
Problems detected
Users are reporting problems related to: internet, wi-fi and tv.
The latest reports from users having issues in Waterloo come from postal codes N2L and N2T .
Rogers offers mobile phone service, broadband and dial-up internet, home phone service and television to individuals and businesses.
Full Outage Map
Problems in the last 24 hours in Waterloo, Ontario
The chart below shows the number of Rogers reports we have received in the last 24 hours from users in Waterloo, Ontario and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
March 30: Problems at Rogers
Rogers is having issues since 10:20 AM EST. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Rogers users through our website.
- Internet (54%)
- Wi-fi (15%)
- TV (15%)
- Total Blackout (7%)
- Phone (6%)
- E-mail (4%)
Live Outage Map Near Waterloo, Ontario
The most recent Rogers outage reports came from the following cities: Kitchener, Cambridge, Waterloo, St. Jacobs, and Baden.
| City | Problem Type | Report Time |
|---|---|---|
 Kitchener
|
Wi-fi | 2 days ago |
|
Kitchener
|
TV | 4 days ago |
|
Cambridge
|
Wi-fi | 5 days ago |
|
Kitchener
|
Internet | 5 days ago |
|
Cambridge
|
Internet | 5 days ago |
|
Kitchener
|
Internet | 5 days ago |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Rogers Issues Reports Near Waterloo, Ontario
Latest outage, problems and issue reports in Waterloo and nearby locations:
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Karl Zenith Nieva (@TheKarltopia) reported from Waterloo, Ontario@marty_d_ @Rogers I figured as much. Just wanted to make sure it wasn't a system issue. Looks like a capacity issue
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Karyn Hynes (@karynhynes) reported from Waterloo, OntarioI try my best to be super nice to customer service reps because I’ve been there and the job can be awful.... but @RogersHelps CSR’s from the call centres turn me into that ******* everyone hates.
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Greg Smith (@TheJarraCanuck) reported from Waterloo, Ontario@RogersHelps Hi Rogers, fix your DNS servers they have been constantly going offline over the last couple of weeks. Frustrating when you use Ignite and cannot change your DNS settings to point at something more reliable 😉
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Jimmy Moss (@🏡) (@TheSmileCEO) reported from Waterloo, Ontario@RogersHelps home internet intermittently going down for 3-5 minutes at a time multiple times per hour. Is this a known issue? I’m in Waterloo, Ontario.
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Brenda Atchison 🇨🇦 (@1_bande) reported from Kitchener, Ontario@RogersHelps Thanks for your help all worked out. Sorry I thought that I had DM’d that.
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Dan (@NothingworksDan) reported from Kitchener, Ontario@RogersHelps What is the voicemail number, holding 1 doesn't work (wrong number). Setting up Alcatel flip phone. ...... All online help just says 'Just press 1 to access'
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PixlFrames | Veni, Vidi, Cepi (@pixl_frames) reported from Kitchener, OntarioHey @RogersHelps why is it that a 10 yr loyal customer pays $96 for the EXACT same service that is offered to a 1 yr customer for $60?
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Jenn Metzger (@jennmet9) reported from Woolwich, Ontario@RogersHelps our wifi is down - being we are all home 14 days this is not cool
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dantran 🇨🇦 (@dantran88) reported from Kitchener, Ontario@Rogers @RogersHelps your pay as you go feature is extremely challenging and difficult to sign up for. And no one in the Rogers stores can help guide me?!
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Brendan J Byrne (@13Byrne) reported from Cambridge, Ontario@M_Leacy @RogersHelps Being a Habs fan trapped in “the centre of the hockey universe” sucks
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M. Pocaterra (@MPocaterra1) reported from Waterloo, Ontario@RogersHelps I called you during morning and the excuse is Internet is down in Waterloo. Thanks for answer, but what I need is efficient service!
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David J Loredan, UE (@DavidJLoredan) reported from Kitchener, Ontario@RogersHelps This is on the ignite TV app, not the Box. I can send screenshots as well. No....that always causes problems. My set top box is working fine, but can't watch on app. Not going to jinx it and risk losing my internet entirely. Thanks anyways.
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Chad R. Smith (@TheGospelOfChad) reported from Kitchener, Ontario@RogersHelps Why is your On Demand service such utter trash? For how often it actually works you should rename it Rogers On Occasion. Complete and utter garbage.
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S.Coghlin (@scoghlin) reported from Kitchener, OntarioHi @Rogers fix the internet in Kitchener-Waterloo already. I don't pay my bill every other month, so let's get this stabilized!
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EmpowerGirlsToday (@grlsruledaworld) reported from Waterloo, Ontario@rogers no home internet service in Waterloo
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Brenda Atchison 🇨🇦 (@1_bande) reported from Kitchener, Ontario@RogersHelps hi folks We are suffering from a faulty modem that is rebooting 4-7 times a day now. It started a couple of weeks ago with a reboot here and there. Ever increasing in frequency. The rest of our services are fine. We’re working from home this is becoming a problem
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Karl Zenith Nieva (@TheKarltopia) reported from Waterloo, Ontario@RogersHelps This was pathetic. I'm pretty bad about this. With all the technology that you guys advertise, the fact that you don't have a Call Back option is mind boggling.
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M. Pocaterra (@MPocaterra1) reported from Waterloo, Ontario@Rogers You guys should improve the internet service before promoting other products!
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Dan (@NothingworksDan) reported from Kitchener, Ontario@RogersHelps I have an Ignite install question, that isn't in your app, community forum or FAQ. Surprised it's not listed anywhere, can you help?
Rogers Issues Reports
Latest outage, problems and issue reports in social media:
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Cinzia DiFranco (@serialcinz) reported@RogersHelps I was able to get through to a technician on the phone and he was able to reset and fix it. Thank you all for your help!
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Rachel Lambe (@lecharebmal) reported@RogersHelps Yep...same old story. @RogersHelps is a joke of a handle. @Rogers never helps. Only finds ways to screw customers. But happy pandemic new year to you too.
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Rob (@RobMattac) reported@RogersHelps why is it when I call your support line your recoding tells me that the “employee help line is closed” and thanks me for putting your customers first??? I don’t work for Rogers. Been waiting for live chat support for an hour. Your phone support just hangs up...
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Amanda G (@nascar_girl_24) reported@RogersHelps my phone data reset at midnight. Any reason it’s not working at all right now?!
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ZeroTerrestrial 🇨🇦 (@zeroterrestrial) reported@RogersHelps tech support can't seem to help me. intermittent connection, telling me that the direct connection from my Modem(Cat5e) to my Ps5 I should only expect MAX 100Mbps(500 ignite). Also that my wireless cutting out is WIFI range issue(directly beside modem), all devices
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meet19796 (@meet19796) reported@Bell Are there any exclusive offers you provide to your loyal customers like @Fidomobile and @Rogers if you cannot provide any good customer assistance and help with porting a Thunder Bay number to other providers. No information was provided prior to starting service....
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MrsV (@_MrsVern_) reported@mrmikeMTL @Rogers I bought a refurbished phone outright from GAME online and then asked my network provider to give me a quote for a sim only deal with the data/text/mins I wanted. It was a bit more than I wanted and when I told them that they knocked a bit more off.
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ZeroTerrestrial 🇨🇦 (@zeroterrestrial) reported...@RogersHelps then the tech said the only thing that would help resolve the intermittent connectio/wifi issue is to upgrade my package/modem. Upsell, are you kidding me?! Why would I pay more when my current service has never reached even 1/3 of advertised speed?
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MamãBear😷 (@also_learning) reported@mrmikeMTL @Rogers I should add it was for a “bundle” service!
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bork (@DigitalBork) reported@RogersHelps ugh excuse me. I didn’t ask to close my account. Why did you guys close it on me? #wtf