Rogers outages and service status in Waterloo, Ontario

Problems in the last 24 hours in Waterloo, Ontario

The chart below shows the number of Rogers reports we have received in the last 24 hours from users in Waterloo, Ontario and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Live Outage Map Near Waterloo, Ontario

The most recent Rogers outage reports came from the following cities: Kitchener, Waterloo, and Cambridge.

City	Problem Type	Report Time
Kitchener	TV	1 hour ago
Waterloo	Internet	2 days ago
Cambridge	Internet	2 days ago
Waterloo	Phone	2 days ago
Kitchener	E-mail	9 days ago
Kitchener	Internet	10 days ago

Nearby cities with recent reports

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

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Rogers Issues Reports Near Waterloo, Ontario

Latest outage, problems and issue reports in Waterloo and nearby locations:

• 
  Loren Padelford (@LorenPadelford) reported 4 minutes ago from Kitchener, Ontario

  Hey @Rogers your process to help customers when their phone number is stolen is seriously broken. You leave customers at signifcant risk for further fraud for no reason. Super disappointing and dangerous.

• 
  Gurjit Singh (@gurjitkular01) reported 4 minutes ago from Cambridge, Ontario

  @Rogers worst service ever had i was trying call their customer support and had wait 1hour no one picks call and i just want to transfer my home internet to new address . Even @BSNLCorporate india have better customer support than you guys .

• 
  Douges (@Douges60) reported 5 minutes ago from Cambridge, Ontario

  @Bell_Support @bell just like you guys to get back to me and make like it never happened. Of course you can give me the original offer after I complain. I’ll never take your offer now. Can hardly wait to be rid of you guys. I’ll take @rogers even with service disruptions. #Rogers contact me

• 
  Chad R. Smith (@TheGospelOfChad) reported 6 minutes ago from Kitchener, Ontario

  @RogersHelps Another day of the week ending in "y" and another lie fed to me by Rogers. I was assured multiple times by phone and DM that the work order to fix my cable TV issue would be fixed by Tuesday July 13th. Just checked and all my channels are still out.

• 
  Elaine (@Laineygirl) reported 7 minutes ago from Woolwich, Ontario

  Our #IgniteTv is still not working ... shocking I know! Yep, here I am again with the sarcasm. @RogersHelps #SorryWereHavingAProblemOnOurEnd

• 
  Kevin (@kevin_maltby) reported 8 minutes ago from Kitchener, Ontario

  But that BREAKS an awful lot of EXISTING device configurations @Rogers. You want to offer a new feature, great. Good for you! But to break things, at scale, by default is a very poor decision.

• 
  Greg Cook 🇨🇦🏴󠁧󠁢󠁳󠁣󠁴󠁿 (@GregnKW) reported 17 minutes ago from Alpine Village, Ontario

  I don't know why the F you can't put SOG on the scroll during OHL games. It's 4 lines of code. I'll do it for you if you need help. Saginaw does it! Get with it. In other news Go @OHLRangers @RogersHelps

• 
  M. Pocaterra (@MPocaterra1) reported 19 minutes ago from Waterloo, Ontario

  @RogersHelps I called you during morning and the excuse is Internet is down in Waterloo. Thanks for answer, but what I need is efficient service!

• 
  Chad R. Smith (@thechadrsmith) reported 24 minutes ago from Kitchener, Ontario

  @RogersHelps Thanks for making it an easy decision to cancel my wireless service and switch to another provider. Making it impossible to upgrade my device online was the clincher. Can't stand the infinite loop of error messages. I'm out.

• 
  Wesley Crawford (@Hipfan4ever) reported 27 minutes ago from Cambridge, Ontario

  B BEWARE IF @Rogers calls to talk about your internet. DONT ANSWER THEIR CALLS. I've been on the phone for an hour on a Saturday morning to cancel a service I DID NOT ORDER. Now apparently my original service price is no longer available. ITS A SCAM to raise prices.

• 
  Natalie Zofia/identify as vaxxed (@anemic_sweet) reported 30 minutes ago from Kitchener, Ontario

  Thanks @Rogers for being a useless service.

• 
  Darren Dempsey (@darrendempsey73) reported 43 minutes ago from Cambridge, Ontario

  @Rogers @NHL on rogers is absolutely horrible. Constant buffering with 150 Mbps Rogers cable, I pay for an app and have to watch an ad before streaming a game. Not impressed

• 
  Tim Armstrong (@TimJArmstrong) reported 43 minutes ago from Cambridge, Ontario

  @Rogers might have its network up but the @rogerstv service is brutal. Choppy and almost illegible to watch. I want a refund for the month.

• 
  Karen Schieck🇨🇦 (@SchieckKaren) reported 43 minutes ago from Woolwich, Ontario

  @RogersHelps I think I have paid my last bill. I can’t afford you anymore. Any suggestions folks for cheaper cable and home phone and internet and I need to leave #Virgin and find a cell phone service and new cell phone.

• 
  Ishan Abeywardena (@ishansa) reported 44 minutes ago from Kitchener, Ontario

  @RogersHelps I already have a personal @RogersHelps concierge whom I can call direct for the next few months (no aloof call centers). You really have gotten your customer service setup right. Kudos! I just wish I called you 3 weeks back instead of hoping I'd be saved by the bell.

• 
  Debbie Holland (@DebbieH039) reported 47 minutes ago from Cambridge, Ontario

  Hey @Rogers and @RogersHelps we have been dealing with internet disruptions all day and are not getting any response. Already chatted with a rep. We have people working from home. Not impressed. A 30 year customer soon to be a non customer!!

• 
  Paul Ingram (@Checkguy2000) reported 54 minutes ago from Kitchener, Ontario

  @Rogers no tv for last half hour! Is ignite down? All channels

• 
  Allan Thompson (@gastropod225061) reported 54 minutes ago from Kitchener, Ontario

  I'm glad that Rogers Communications got rid of the hiccup from yesterday blackout,but not happy that OLG still had numbers drawing even though their system was down all day 🙃😔🙃that some of us couldn't get to play there numbers for any game @Rogers @OLG_CA

• 
  Claire Donnison (@PlanetC63) reported 56 minutes ago from Kitchener, Ontario

  WORST SERVICE EVER @TekSavvyCSR we have had no internet for a week. @RogersHelps is being totally uncooperative and we’re stuck in the middle between “We’ve told Rogers” and “You need to check with Teksavvy”

• 
  M (@Toyotasrgr8cars) reported 58 minutes ago from Kitchener, Ontario

  @RogersHelps very annoyed Rogers, 4 days of no service, now today having issues with my phone yet again, only to find out it’s a network outage, wow might be time to head over to freedom mobile. Tried resetting my phone, resetting network settings, re-instal SIM card

Rogers Issues Reports

Latest outage, problems and issue reports in social media:

• 
  #NoDigitalID Nancy #NoCBDC (@nancyvictoria) reported 7 minutes ago

  @JayGenXer @Rogers @Rogers is the worst! 0 customer service 👎 Canadians deserve far better!

• 
  JayGen 𝕏 er🇨🇦 (@JayGenXer) reported 10 minutes ago

  WOW @Rogers 1.5 hours on HOLD and I haven't EVEN SPOKEN TO A PERSON! PATHETIC SERVICE !!!

• 
  Richard Miller (@Millergram33) reported 15 minutes ago

  @westcoastgirl1 @Rogers I wouldn’t switch, horrific customer service. Try getting in touch with a real person, not in a chat session, completely impossible

• 
  Adam (@Adam_LPARMY) reported 16 minutes ago

  @JayGenXer @Rogers Happened to me yesterday actually lol I was waiting for “customer care “ they really dont care at all

• 
  Grant D (@pyeinburnaby) reported 17 minutes ago

  @HockeyPatrol **** @Sportsnet and @Rogers

• 
  Tony (@Tony45190554669) reported 20 minutes ago

  Anyone else wasted more than 4 hours on hold with @Rogers and their pathetic new AI garbage? Something is wrong here.

• 
  Annie ~ Freedom Enthusiast 🌿 (@westcoastgirl1) reported 21 minutes ago

  Rogers just called me, I asked them why? They hung up instead ... great customer service you got going on @Rogers -- if you were wanting me to switch this is not the way

• 
  quaffer (@quaffer) reported 23 minutes ago

  /2 I am locked out of paying services because no one @rogers will help. Unacceptable service. Terrible support. Useless service.

• 
  Canucks Big Picture Analysis (@CanukBigPicture) reported 26 minutes ago

  @princessrica84 @Sportsnet @Rogers Unfortunately, this market can't sustain sports radio. I don't think there is enough fan support. We have seen it fail 3 times already. Maybe someone will do something to fill the void.

• 
  ज्वलंत (@JwalantSoneji) reported 26 minutes ago

  @Rogers Hung up the phone at 2hrs wait #terrible