Rogers Outage in Waterloo, Ontario

@rogers no home internet service in Waterloo

@marty_d_ @Rogers I figured as much. Just wanted to make sure it wasn't a system issue. Looks like a capacity issue

@RogersHelps our wifi is down - being we are all home 14 days this is not cool

@Rogers please fix your shitty internet

I try my best to be super nice to customer service reps because I’ve been there and the job can be awful.... but @RogersHelps CSR’s from the call centres turn me into that ******* everyone hates.

Hey @Rogers your process to help customers when their phone number is stolen is seriously broken. You leave customers at signifcant risk for further fraud for no reason. Super disappointing and dangerous.

@RogersHelps I think I have paid my last bill. I can’t afford you anymore. Any suggestions folks for cheaper cable and home phone and internet and I need to leave #Virgin and find a cell phone service and new cell phone.

@RogersHelps service is very spotty , please advise as to outage in Kitchener , west heights area

But that BREAKS an awful lot of EXISTING device configurations @Rogers. You want to offer a new feature, great. Good for you! But to break things, at scale, by default is a very poor decision.

@RogersHelps can you guys look into discovery channel seams to be having major problems in Cambridge ontario.

@RogersHelps Thanks for making it an easy decision to cancel my wireless service and switch to another provider. Making it impossible to upgrade my device online was the clincher. Can't stand the infinite loop of error messages. I'm out.

@RogersHelps - shocking I know, but Ignite TV is down AGAIN! I was trying to watch @BlueJays - another Rogers owned company, but your service is so terrible I can’t! #irony #ignitetvsucks #comepickupyourequipment

@RogersHelps very annoyed Rogers, 4 days of no service, now today having issues with my phone yet again, only to find out it’s a network outage, wow might be time to head over to freedom mobile. Tried resetting my phone, resetting network settings, re-instal SIM card

8 hours since the cable was ripped from our house, children are using it for jump rope in the street. @rogers your customer service is terrible.

Hey Sean, add @RogersHelps to your @DAZNSucks twitter page... just as bad, actually worse as people can’t even log in! @RogersHelps sucks! Never thought I would say a company is worse for media streaming than @dazn_ca but here we are!

@pizz1986 @Sportsnet @Raptors @RogersHelps Exactly, zero issues on the TSN app when they have the games.... zero. @RogersHelps is shitting the bed tonight big time. Going to be a lot of cancellations tomorrow. **** you Rogers!

I’ll be dropping @RogersHelps internet tomorrow and going 3rd party ISP once again. Could be the biggest NBA game in Canadian history and Rogers ******* app SN Now sucks once again. Missed a half hour of this game because of your shitty website.

A huge **** you to @RogersHelps and their SN Now that no one can access because they have shitty tech from the 90’s. @Sling saves the day again!

@babiegiraffe @RogersHelps @FibeBell @babiegiraffe - we cant get @FibeBell on our ‘hood - hoping it’s available soon. I don’t know if one is better than the other, but #ignitetv is inconsistent - video and sounds quality issues today.

I typically always have a good experience dealing with Rogers customer service but the last 3 calls have been so brutal and I’ve gotten nowhere. @RogersHelps

@RogersHelps I've had back and forth chats with about 10 representatives over the past month - got a new modem from you guys and that didn't fix the issues either. I've about given up hope on this being fixed - so if you have any other ideas, feel free to let me know.

I miss streaming. ☹ My internet has been so bad for the past month and I'm waiting for @RogersHelps to do something about it. But once it's fixed, I'll be back ♥

@RogersHelps Service was back this morning. Thanks

@Bikora942 @RogersHelps Said there was no widespread issue. Their network has been patchy for 3 days now and they deny there is a problem.

@rogers, actually lost 1.5 days of work due to no internet, and multiple calls to your help desk, until tech came out end following day! Not impressed.

@rogers NOT a good job, we requested changes to our TV channel package, however you stopped our internet and cable TV boxes from functioning BEFORE we physically received the new boxes via Purolator. RESULT: I lost a day of work due to not having internet and calls to help desk!

@RogersHelps after 3 full internet disconnections today I am now running 0.05 Download / 0.10 upload. I’ve sent a dm already asking if there is an outage. That’s all I want to know.

@RogersBiz @RogersHelps Very nice Rogers !! Tough times you really come through. At this time, your service(s) have been suspended for non-payment. Please make a payment as soon as possible to restore your services. If not paid in 14 days we will cancel your account

@RogersHelps After what Rogers has pulled on us after cancelling our services, we will never again be Rogers customers. 1. Confirmed Returned modem check. 2. Rogers giving us the run around because they “lost” it. 3. Collection agencies calling everyday. And they owe us money!

@Rogers Well how come my Ignite internet speed has trouble getting 30Mb down today, I’m paying for 200...really getting frustrated with your service!