Rogers outages and service status in Waterloo, Ontario
Problems detected
Users are reporting problems related to: internet, wi-fi and tv.
Full Outage Map
- Rogers generated 1 outage signal in the last 24 hours around Waterloo, including 1 direct report.
- The most common problems reported in this area mention Internet, TV, and Total Blackout.
- The most recent signal from this area was received Jul 31, 2:16 PM EDT.
- Internet (43%)
- TV (29%)
- Total Blackout (24%)
- Phone (5%)
The latest reports from users having issues in Waterloo come from postal codes N2L and N2K .
Rogers offers mobile phone service, broadband and dial-up internet, home phone service and television to individuals and businesses.
Problems in the last 24 hours in Waterloo, Ontario
The chart below shows the number of Rogers reports we have received in the last 24 hours from users in Waterloo, Ontario and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
July 31: Problems at Rogers
Rogers is having issues since 02:00 PM EST. Are you also affected? Leave a message in the comments section!
Live Outage Map Near Waterloo, Ontario
The most recent Rogers outage reports came from the following cities: Waterloo, Kitchener, and Cambridge.
| City | Problem Type | Report Time |
|---|---|---|
 Waterloo
|
TV | 6 hours ago |
|
Kitchener
|
TV | 5 days ago |
|
Cambridge
|
TV | 5 days ago |
|
Kitchener
|
TV | 5 days ago |
|
Kitchener
|
Total Blackout | 5 days ago |
|
Kitchener
|
Total Blackout | 9 days ago |
Nearby cities with recent reports
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
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Rogers Issues Reports Near Waterloo, Ontario
Latest outage, problems and issue reports in Waterloo and nearby locations:
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Dave MacKay (@dave_macadian) reported from Cambridge, Ontario8 hours since the cable was ripped from our house, children are using it for jump rope in the street. @rogers your customer service is terrible.
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M (@Toyotasrgr8cars) reported from Kitchener, Ontario@RogersHelps very annoyed Rogers, 4 days of no service, now today having issues with my phone yet again, only to find out it’s a network outage, wow might be time to head over to freedom mobile. Tried resetting my phone, resetting network settings, re-instal SIM card
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Chad R. Smith (@TheGospelOfChad) reported from Kitchener, Ontario@RogersHelps Why is your On Demand service such utter trash? For how often it actually works you should rename it Rogers On Occasion. Complete and utter garbage.
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Karyn Hynes (@karynhynes) reported from Waterloo, OntarioI typically always have a good experience dealing with Rogers customer service but the last 3 calls have been so brutal and I’ve gotten nowhere. @RogersHelps
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Gurjit Singh (@gurjitkular01) reported from Cambridge, Ontario@Rogers worst service ever had i was trying call their customer support and had wait 1hour no one picks call and i just want to transfer my home internet to new address . Even @BSNLCorporate india have better customer support than you guys .
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Sally Sarachman (@SallySarachman) reported from Kitchener, Ontario@Andy_Babensee @Rogers We just had it installed yesterday after a year of problems with our nextbox. With no TV again tonight, my husband and I literally almost ran out of things to talk about - until we started chatting about switching to Bell.
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dantran 🇨🇦 (@dantran88) reported from Kitchener, Ontario@Rogers @RogersHelps your pay as you go feature is extremely challenging and difficult to sign up for. And no one in the Rogers stores can help guide me?!
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Ishan Abeywardena (@ishansa) reported from Kitchener, Ontario@RogersHelps I already have a personal @RogersHelps concierge whom I can call direct for the next few months (no aloof call centers). You really have gotten your customer service setup right. Kudos! I just wish I called you 3 weeks back instead of hoping I'd be saved by the bell.
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Kevin (@kevin_maltby) reported from Kitchener, OntarioBut that BREAKS an awful lot of EXISTING device configurations @Rogers. You want to offer a new feature, great. Good for you! But to break things, at scale, by default is a very poor decision.
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Meaghan M (@m4middle) reported from Lakeshore Village, Ontario@RogersHelps my #iphone won’t send a text message to an Android. @AppleSupport thinks it could be a carrier issue. Help! Please. Anyone having these issues?
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David J Loredan, UE (@DavidJLoredan) reported from Kitchener, Ontario@RogersHelps This is on the ignite TV app, not the Box. I can send screenshots as well. No....that always causes problems. My set top box is working fine, but can't watch on app. Not going to jinx it and risk losing my internet entirely. Thanks anyways.
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Tim Armstrong (@TimJArmstrong) reported from Cambridge, OntarioIt is now day 4 of horrible @Rogers tv service. Choppy, freezing and black screen. #rogersignitesucks @bell
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KaylaChristina (@kaylacforget_) reported from Kitchener, OntarioFor the amount of times service has gone down (and long periods of time) this week in my area, @Rogers should be offering their customers a bill credit....yeah right 🤣 PS. I still don’t have my services back. Doubt they’re going to pay the overages on my cellular bill 🙃
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TheHowitzer (@TheHowitzer9000) reported from Waterloo, OntarioI’ll be dropping @RogersHelps internet tomorrow and going 3rd party ISP once again. Could be the biggest NBA game in Canadian history and Rogers ******* app SN Now sucks once again. Missed a half hour of this game because of your shitty website.
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Brendan J Byrne (@13Byrne) reported from Cambridge, Ontario@M_Leacy @RogersHelps Being a Habs fan trapped in “the centre of the hockey universe” sucks
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M. Pocaterra (@MPocaterra1) reported from Waterloo, Ontario@RogersHelps I called you during morning and the excuse is Internet is down in Waterloo. Thanks for answer, but what I need is efficient service!
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a k (@AbhaK24) reported from Kitchener, Ontario@FidoSolutions , @Fidomobile , @Rogers #fidodown #rogersdown no network since midnight of 19th April for call + data .
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Elaine (@Laineygirl) reported from Woolwich, Ontario@babiegiraffe @RogersHelps @FibeBell @babiegiraffe - we cant get @FibeBell on our ‘hood - hoping it’s available soon. I don’t know if one is better than the other, but #ignitetv is inconsistent - video and sounds quality issues today.
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Will D (@wdelves) reported from Wilmot Centre, Ontario@Rogers Service outage in Wilmot Township. Can you provide an ETA for when you expect to have it fixed? Also, do you happen to know the root cause?
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rOgUE66☮️ (@daevmc) reported from Cambridge, Ontario@Rogers Internet down in Cambridge N1R area. #OutageAlert Guess no #WorkFromHome
Rogers Issues Reports
Latest outage, problems and issue reports in social media:
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Shawna R (@shawna_r80) reported@RogersHelps Yup, already given up. Moving a few spots forward in 20 minutes means one loooooong wait to speak to tech support. PSA for future Rogers customers - don’t say you weren’t warned. Your customer service is an absolute joke. Be embarrassed.
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Dave Dickson (@Dkcdickson) reported@RogersHelps Meanwhile bell is offering me triple the bandwidth for 40% less money…. But I need to get internet back today so that’s a topic for after you FIX my service
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Vivere sine timore (Live Fearlessly) (@Joseph2653) reported@RogersHelps A ****🤬🤬🤬🤬🤬🤬 joke!!!
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Grittygirl88 (@grittygirl88) reported@CCTS_CPRST @Rogers Is their tech department on strike. Why do they always blame it customers saying high call volume. It seems their customer care is calling each other because real customers are definitely not getting the response from them.
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Garnet Barnsdale (@gocashking) reported@Ralphie9 @Rogers That really sucks
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The Nebuchadnezzar (@THallehan) reported@BlueJays John Schneider, Pete Walker, Atkins and Shapiro. Are u ******* kidding/insulting your fan base? You start Brandon Little?!?! How he’s still in the system shows how little u 4 ******* twits know & do in a day. You 4 need to be out of a job yesterday. @Rogers awful.
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Colleen (she/her) (@decidedlycoll) reported@RogersHelps Greetings from Winnipeg. I just wanted to check and see if there is degradation of mobile service here, due to the wicked storm we had. I’m getting weak LTE signal strength, when I would normally be getting strong 5G. Settings on my iPhone game not changed.
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Gaurav Bhalla (@me_gauravbhalla) reportedHi @RogersHelps, I am experiencing ongoing network issues in Toronto. My phone keeps disconnecting and reconnecting during data sessions, and voice call quality is poor with frequent interruptions, both at home and while I am out. Please investigate and help resolve this.
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Dave Dickson (@Dkcdickson) reported@RogersHelps And I wait hours on hold with no help
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DJ2026 (@DarrenOrvis) reportedDear Rogers. Unfortunately, as a customer for 15+ years with all services including tv, internet, security, 4 cells, and a tab account is not good enough to answer the phone and waste 3.5 hours of my day. Sadly, I am now looking elsewhere. You need to do better. @Rogers