Rogers outages and service status in Waterloo, Ontario

Problems in the last 24 hours in Waterloo, Ontario

The chart below shows the number of Rogers reports we have received in the last 24 hours from users in Waterloo, Ontario and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Most Reported Problems

The following are the most recent problems reported by Rogers users through our website.

• Internet (54%)
• Wi-fi (15%)
• TV (15%)
• Total Blackout (7%)
• Phone (6%)
• E-mail (5%)

Live Outage Map Near Waterloo, Ontario

The most recent Rogers outage reports came from the following cities: Kitchener, Cambridge, Waterloo, and St. Jacobs.

City	Problem Type	Report Time
Kitchener	Internet	1 day ago
Kitchener	Internet	1 day ago
Kitchener	Internet	3 days ago
Kitchener	Internet	3 days ago
Cambridge	Internet	4 days ago
Kitchener	Internet	6 days ago

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Rogers Issues Reports Near Waterloo, Ontario

Latest outage, problems and issue reports in Waterloo and nearby locations:

• 
  Chad R. Smith (@TheGospelOfChad) reported 4 minutes ago from Kitchener, Ontario

  @RogersHelps Sent a DM as requested. Thanks for not responding and proving my point about your terrible customer service.

• 
  engagy more better (@jiminthecage) reported 15 minutes ago from Wilmot Centre, Ontario

  @bertrand_boily @CarymaRules @Rogers He's an Idiot with a mega rich father. Eventually his actions will kill more people than the last Idiot with a mega rich father. #MarcoMuzzo

• 
  Sam (@SamClairmont91) reported 16 minutes ago from Kitchener, Ontario

  @RogersHelps Going on 19hours without any service. Lucky that my building uses a different internet provider. #rogersdown #rogersfail #

• 
  S M Tariq Qadri (@SyedTariqQadri) reported 23 minutes ago from Cambridge, Ontario

  @RogersHelps Still wireless service is not available in Cambridge . Ant ETA?

• 
  Darren Dempsey (@darrendempsey73) reported 28 minutes ago from Cambridge, Ontario

  @Rogers do I have as a customer the most unreliable internet in Canada? @CRTCeng

• 
  Darren Dempsey (@darrendempsey73) reported 29 minutes ago from Cambridge, Ontario

  @Rogers @NHL on rogers is absolutely horrible. Constant buffering with 150 Mbps Rogers cable, I pay for an app and have to watch an ad before streaming a game. Not impressed

• 
  Debbie Holland (@DebbieH039) reported 29 minutes ago from Cambridge, Ontario

  Hey @Rogers @RogersHelps why are you answering your phone lines, your online chat or your Twitter page. Not acceptable. Will be a former customer after 30 years if I can ever get through to you.

• 
  Dan Gibson (@DGibs) reported 29 minutes ago from Cambridge, Ontario

  @RogersHelps y’all better make it right with your customers for this all day outage. @Rogers .. this is crazy.

• 
  Will D (@wdelves) reported 32 minutes ago from Wilmot Centre, Ontario

  @Rogers Service outage in Wilmot Township. Can you provide an ETA for when you expect to have it fixed? Also, do you happen to know the root cause?

• 
  Richard Guy (@MedicRichard) reported 37 minutes ago from Cambridge, Ontario

  @RogersHelps When are we getting our cell service resumed? This is beyond frustrating! No significant updates at all...

• 
  Debbie Holland (@DebbieH039) reported 38 minutes ago from Cambridge, Ontario

  Hey @Rogers and @RogersHelps we have been dealing with internet disruptions all day and are not getting any response. Already chatted with a rep. We have people working from home. Not impressed. A 30 year customer soon to be a non customer!!

• 
  Chad R. Smith (@TheGospelOfChad) reported 40 minutes ago from Kitchener, Ontario

  @RogersHelps Thanks a lot you useless *****. I need to use a mobility service to get to work. In order to secure my ride for tomorrow I need to pass Covid screening. Which I can't do because I have no ******* phone service. So now I'll be out a day's pay. T

• 
  Chad R. Smith (@TheGospelOfChad) reported 43 minutes ago from Kitchener, Ontario

  @RogersHelps Another day of the week ending in "y" and another lie fed to me by Rogers. I was assured multiple times by phone and DM that the work order to fix my cable TV issue would be fixed by Tuesday July 13th. Just checked and all my channels are still out.

• 
  Paul Ingram (@Checkguy2000) reported 48 minutes ago from Kitchener, Ontario

  @Rogers no tv for last half hour! Is ignite down? All channels

• 
  Shannon Danielle (@kaseysmom11) reported 52 minutes ago from Kitchener, Ontario

  @adventuresmissa Would like f @Rogers wasn’t down. ALL DAY

• 
  Chad R. Smith (@TheGospelOfChad) reported 56 minutes ago from Kitchener, Ontario

  And typically @RogersHelps is to gutless to even reply. Not only is your network a joke but your customer service is the absolute worst of any company in Canada. #FuckRogers

• 
  Allan Thompson (@gastropod225061) reported 56 minutes ago from Kitchener, Ontario

  @vidman hey Dan what do you do when Sub Contractors from @Rogers Communication can't seem to be able to fix a issue with your house phone which has been down since Thursday night,look at by 3people on the weekend,still not working,talking to someone on phone doesn't help either

• 
  a k (@AbhaK24) reported 57 minutes ago from Kitchener, Ontario

  @FidoSolutions , @Fidomobile , @Rogers #fidodown #rogersdown no network since midnight of 19th April for call + data .

• 
  Chad R. Smith (@TheGospelOfChad) reported 58 minutes ago from Kitchener, Ontario

  @RogersHelps, Rogers services not working, must be a day of the week that ends in "y." Rebooted my box and now ROD refuses to load any content and it's been over 20 minutes. Time to call Bell and listen to their offers. Their stuff may not be any better but it can't be worse.

• 
  Fidget (@FidgetSS) reported 59 minutes ago from Cambridge, Ontario

  @RogersHelps hi I’m presuming so but my no service on my cell related to your outage or should I be able to at least connect to a cell tower?

Rogers Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Aafreenie (@Aafreenmuzaffar) reported 5 minutes ago

  @Bell_Support @TELUS could we connect for your internet packages? I’m sick of @Rogers and their never ending outages.

• 
  Strong Kelly (@Kelly4Strong) reported 6 minutes ago

  @RogersHelps No cell service in at Johns NL

• 
  Queen in the North (@glacialtide) reported 6 minutes ago

  @internet_fukboi @RogersHelps Ironically, this time it really WAS the modem, which apparently died yesterday morning. The Rogers person who just came ended up replacing it and the problem was fixed. I can’t believe that after 20+ times or so of it NOT being the modem, this time it actually was!

• 
  💀Drayven aka RKG|DTested💀 @The Lab #BLM (@DrayvenMF) reported 7 minutes ago

  @Rogers partly but my problems have been since there was infrastructure upgrades in my area ever since then my connection has been spotty to non existent. a technician came out during an outage to tell us it was the outage's fault that we had a weak signal

• 
  Roshan Kahlon (@roshan_1008) reported 8 minutes ago

  @RogersHelps no internet connection since last night and there is no update about the outage or when its going to restore in brampton

• 
  Lori Cervi ☮️ (@loliruns) reported 8 minutes ago

  @RogersHelps I have lost cellular service for both phones on my account. Can you let me know if there is an outage in the area of V0N1P0?

• 
  Seven Monstas (Fandom Commentary) (@SevenMonstas) reported 11 minutes ago

  @RogersHelps hm .... I honestly don't believe you This isn't a new problem & I am not the only one experiencing it. Rogers is already fully aware a DM won't do anything that many calls haven't FIX IT

• 
  R!Ck (@TheSlickestRick) reported 11 minutes ago

  It’s always nice to be on hold with @RogersHelps for over an hour and forty minutes, only to be hung up on. Chat and message options are no help (no replies back). Making me second guess my activation. #Rogers #customersupport

• 
  JMENJ (@respvctjay) reported 13 minutes ago

  @Rogers can kiss my ***, literally the WORST phone company to be with. Definitely switching companies today cause I can’t deal with their scamming selves .

• 
  ETRdotTV (@ETRdotTV) reported 13 minutes ago

  @RogersHelps Any issue in Angus Ontario with mobile wireless? As of a couple hours ago there appears to be no signal at all - it's like the area cell site (s) are not broadcasting? Problem is noted on a BB Key2, and wi-fi works fine, no SIM error indicated, just 'no service' indicated.