Rogers outages and service status in Waterloo, Ontario

Problems in the last 24 hours in Waterloo, Ontario

The chart below shows the number of Rogers reports we have received in the last 24 hours from users in Waterloo, Ontario and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Live Outage Map Near Waterloo, Ontario

The most recent Rogers outage reports came from the following cities: Cambridge, Kitchener, and Waterloo.

City	Problem Type	Report Time
Cambridge	Internet	11 hours ago
Kitchener	Wi-fi	2 days ago
Kitchener	Total Blackout	5 days ago
Kitchener	Total Blackout	5 days ago
Cambridge	Internet	6 days ago
Kitchener	Total Blackout	9 days ago

Nearby cities with recent reports

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

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Rogers Issues Reports Near Waterloo, Ontario

Latest outage, problems and issue reports in Waterloo and nearby locations:

• 
  Debbie Holland (@DebbieH039) reported 30 seconds ago from Cambridge, Ontario

  Hey @Rogers and @RogersHelps we have been dealing with internet disruptions all day and are not getting any response. Already chatted with a rep. We have people working from home. Not impressed. A 30 year customer soon to be a non customer!!

• 
  Richard Guy (@MedicRichard) reported 5 minutes ago from Cambridge, Ontario

  @RogersHelps When are we getting our cell service resumed? This is beyond frustrating! No significant updates at all...

• 
  Kevin (@kevin_maltby) reported 6 minutes ago from Kitchener, Ontario

  But that BREAKS an awful lot of EXISTING device configurations @Rogers. You want to offer a new feature, great. Good for you! But to break things, at scale, by default is a very poor decision.

• 
  Elaine (@Laineygirl) reported 8 minutes ago from Woolwich, Ontario

  Our #IgniteTv is still not working ... shocking I know! Yep, here I am again with the sarcasm. @RogersHelps #SorryWereHavingAProblemOnOurEnd

• 
  Hardik Jasani (@jasanihardik2) reported 9 minutes ago from Kitchener, Ontario

  @RogersHelps @Rogers i was on the highway, no internet, so has to take exit wtf......!! putting 🐥 from local business shop’s wifi

• 
  Richard M. (@Richard_Miles68) reported 12 minutes ago from Cambridge, Ontario

  @inkscrblr @Rogers @RogersHelps That's very disappointing to read...I hope your issue is resolved soon and you are credited accordingly!

• 
  Shannon Danielle (@kaseysmom11) reported 15 minutes ago from Kitchener, Ontario

  @adventuresmissa Would like f @Rogers wasn’t down. ALL DAY

• 
  KaylaChristina (@kaylacforget_) reported 18 minutes ago from Kitchener, Ontario

  For the amount of times service has gone down (and long periods of time) this week in my area, @Rogers should be offering their customers a bill credit....yeah right 🤣 PS. I still don’t have my services back. Doubt they’re going to pay the overages on my cellular bill 🙃

• 
  Craig Campbell (@craiger_c) reported 20 minutes ago from Waterloo, Ontario

  @RogersHelps any ETA on when the latest session timeout/unable to log in issues with the MyRogers app for iOS may get resolved? Maybe time for a new and reliable developer?? @rogers

• 
  Brenda Atchison 🇨🇦 (@1_bande) reported 30 minutes ago from Kitchener, Ontario

  @RogersHelps Thanks for your help all worked out. Sorry I thought that I had DM’d that.

• 
  Levis Becker (@LevisBecker) reported 35 minutes ago from Kitchener, Ontario

  @Rogers hey, we still don’t have reliable television service yet. It’s like day 4. We’re pretty fancy so we’ve got that bougie Ignite bundle. Given how fast you fill up my voicemail if I’m a second late on a payment, step your game up.

• 
  Hardik Jasani (@jasanihardik2) reported 38 minutes ago from Kitchener, Ontario

  @RogersHelps @Rogers my another important account locked due to multiple authentication layer# f-** bad service

• 
  Karen Schieck🇨🇦 (@SchieckKaren) reported 40 minutes ago from Woolwich, Ontario

  @RogersHelps I think I have paid my last bill. I can’t afford you anymore. Any suggestions folks for cheaper cable and home phone and internet and I need to leave #Virgin and find a cell phone service and new cell phone.

• 
  Chad R. Smith (@TheGospelOfChad) reported 42 minutes ago from Kitchener, Ontario

  @RogersHelps Sent a DM as requested. Thanks for not responding and proving my point about your terrible customer service.

• 
  Greg Smith (@TheJarraCanuck) reported 43 minutes ago from Waterloo, Ontario

  @RogersHelps Hi Rogers, fix your DNS servers they have been constantly going offline over the last couple of weeks. Frustrating when you use Ignite and cannot change your DNS settings to point at something more reliable 😉

• 
  M (@Toyotasrgr8cars) reported 51 minutes ago from Kitchener, Ontario

  @RogersHelps very annoyed Rogers, 4 days of no service, now today having issues with my phone yet again, only to find out it’s a network outage, wow might be time to head over to freedom mobile. Tried resetting my phone, resetting network settings, re-instal SIM card

• 
  Krinal Mehta 🇮🇳🇨🇦 (@krinal) reported 51 minutes ago from Waterloo, Ontario

  @Rogers Hi team, called in to cancel my ignite home internet plan but the wait time was 2 hrs +. Can I just send an email /online cancellation request?

• 
  Tim Armstrong (@TimJArmstrong) reported 54 minutes ago from Cambridge, Ontario

  Here we sit without @rogers internet for the second time in a month with no eta on resumption of service. @rogers has horrible customer service

• 
  Loren Padelford (@LorenPadelford) reported 58 minutes ago from Kitchener, Ontario

  Hey @Rogers your process to help customers when their phone number is stolen is seriously broken. You leave customers at signifcant risk for further fraud for no reason. Super disappointing and dangerous.

• 
  David J Loredan, UE (@DavidJLoredan) reported 59 minutes ago from Kitchener, Ontario

  @RogersHelps This is on the ignite TV app, not the Box. I can send screenshots as well. No....that always causes problems. My set top box is working fine, but can't watch on app. Not going to jinx it and risk losing my internet entirely. Thanks anyways.

Rogers Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Ju (@julookingaround) reported 2 minutes ago

  @RogersHelps what is going on in Calgary?? Almost two hours without service. This is unbelievable. Are you guys even working today??? Are you even trying to fix it?? What is going on?

• 
  Nesta ౨ৎ (@nestapendragon) reported 3 minutes ago

  As a country (Canada) I feel like we need to do something about how bad @Rogers customer service and tech support is. It is beyond unacceptably bad. I feel like this is practically a national issue.

• 
  Ranjan Soni (@_RanjanSoni) reported 3 minutes ago

  @RogersHelps All I need is the wifi calling isn’t working. When I turn it on I get a message to call your number (which I won’t do again). I have tried Anna but it’s useless. This should have been a simple solution not requiring me to spend hours waiting for an agent.

• 
  Faisal (@faisal_) reported 3 minutes ago

  Rogers is down again for the 20th time in the last 3 months. What is going on with them? @Rogers get your act together. Around 1 hour wait on customer support lines. You sure you want to let 50% staff go?

• 
  Manny Sforza (@MannySforza) reported 6 minutes ago

  Just received my monthly bill from @Rogers and my billing issue is not resolved. Countless hours on hold over the last few months and numerous commitments from customer service reps were all a wast of time! Billions in profits and little or no investment in good customer service!

• 
  Michael DelPiero (@MikeDelpieroX) reported 11 minutes ago

  @KoronaB5899 @Rogers UNVERIFIED Rogers AI chatbot asking for your “details.” Where does that information go, and is it secure? Don’t fall for the appearance of help. The original post says these exposed wires have been ignored for four years. Another “please DM us” response changes nothing.

• 
  Elizabeth Bryant (@wheelgirl77) reported 12 minutes ago

  @RogersHelps Still showing no outage at 90 Waller Street in Whitby but modem is still blinking yellow and I’ve heard from neighbours that their Internet and all their services are down too.

• 
  Alison (🇨🇦) 🍉 🌻 (@ggreeneyes1975) reported 12 minutes ago

  @RogersHelps You don't actually but if you want to hear me in the ohine, its recorded. I have been calling you guys for 2mths now. Evening, weekend, middle of the day, morning, online, & twitter. No one answers for 45mins. I have NEVER had this problem before. Is everyone replaced with AI?

• 
  Prithviraj Kar (@KarPrithviraj) reported 18 minutes ago

  @Rogers even if I have an active Asia roaming pass still not able to make and receive calls. Not even customer care. Also no data . Your chat support is pathetic.

• 
  Brad Beaumont (@BradBea18939369) reported 21 minutes ago

  @Rogers sitting in hold for last 37 mins waiting to talk to a customer service rep, is wild for what i pay to use your product