Rogers Outage Report in Waterloo, Ontario

Problems in the last 24 hours in Waterloo, Ontario

The chart below shows the number of Rogers reports we have received in the last 24 hours from users in Waterloo, Ontario and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Most Reported Problems

The following are the most recent problems reported by Rogers users through our website.

• Internet (54%)
• Wi-fi (15%)
• TV (15%)
• Total Blackout (7%)
• Phone (6%)
• E-mail (5%)

Live Outage Map Near Waterloo, Ontario

The most recent Rogers outage reports came from the following cities: Kitchener, Cambridge, Waterloo, and St. Jacobs.

City	Problem Type	Report Time
Kitchener	Internet	9 hours ago
Kitchener	Internet	15 hours ago
Cambridge	Internet	1 day ago
Kitchener	Internet	3 days ago
Waterloo	E-mail	3 days ago
Kitchener	Internet	4 days ago

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Rogers Issues Reports Near Waterloo, Ontario

Latest outage, problems and issue reports in Waterloo and nearby locations:

• 
  Dan (@NothingworksDan) reported 22 seconds ago from Kitchener, Ontario

  @RogersHelps I have an Ignite install question, that isn't in your app, community forum or FAQ. Surprised it's not listed anywhere, can you help?

• 
  Dan (@NothingworksDan) reported 8 minutes ago from Kitchener, Ontario

  @RogersHelps What is the voicemail number, holding 1 doesn't work (wrong number). Setting up Alcatel flip phone. ...... All online help just says 'Just press 1 to access'

• 
  PixlFrames | Veni, Vidi, Cepi (@pixl_frames) reported 10 minutes ago from Kitchener, Ontario

  Hey @RogersHelps why is it that a 10 yr loyal customer pays $96 for the EXACT same service that is offered to a 1 yr customer for $60?

• 
  Karl Zenith Nieva (@TheKarltopia) reported 19 minutes ago from Waterloo, Ontario

  @RogersHelps This was pathetic. I'm pretty bad about this. With all the technology that you guys advertise, the fact that you don't have a Call Back option is mind boggling.

• 
  Chad R. Smith (@TheGospelOfChad) reported 19 minutes ago from Kitchener, Ontario

  @RogersHelps Hey Rogers any idea when I'm going to he able to make a call on my cell? Get your **** together. Maybe time to look into switching to a reliable network like Bell. It's not like I'm trying to return an important call from my doctor or anything. #RogersIsTerrible

• 
  Jimmy Moss (@🏡) (@TheSmileCEO) reported 20 minutes ago from Waterloo, Ontario

  @RogersHelps home internet intermittently going down for 3-5 minutes at a time multiple times per hour. Is this a known issue? I’m in Waterloo, Ontario.

• 
  Claire Donnison (@PlanetC63) reported 22 minutes ago from Kitchener, Ontario

  WORST SERVICE EVER @TekSavvyCSR we have had no internet for a week. @RogersHelps is being totally uncooperative and we’re stuck in the middle between “We’ve told Rogers” and “You need to check with Teksavvy”

• 
  Natalie Zofia/identify as vaxxed (@anemic_sweet) reported 28 minutes ago from Kitchener, Ontario

  Thanks @Rogers for being a useless service.

• 
  David J Loredan, UE (@DavidJLoredan) reported 29 minutes ago from Kitchener, Ontario

  @RogersHelps This is on the ignite TV app, not the Box. I can send screenshots as well. No....that always causes problems. My set top box is working fine, but can't watch on app. Not going to jinx it and risk losing my internet entirely. Thanks anyways.

• 
  dantran 🇨🇦 (@dantran88) reported 29 minutes ago from Kitchener, Ontario

  @Rogers @RogersHelps your pay as you go feature is extremely challenging and difficult to sign up for. And no one in the Rogers stores can help guide me?!

• 
  Brenda Atchison 🇨🇦 (@1_bande) reported 33 minutes ago from Kitchener, Ontario

  @RogersHelps Thanks for your help all worked out. Sorry I thought that I had DM’d that.

• 
  Brendan J Byrne (@13Byrne) reported 35 minutes ago from Cambridge, Ontario

  @M_Leacy @RogersHelps Being a Habs fan trapped in “the centre of the hockey universe” sucks

• 
  M. Pocaterra (@MPocaterra1) reported 39 minutes ago from Waterloo, Ontario

  @Rogers You guys should improve the internet service before promoting other products!

• 
  Hardik Jasani (@jasanihardik2) reported 41 minutes ago from Kitchener, Ontario

  @RogersHelps @Rogers my another important account locked due to multiple authentication layer# f-** bad service

• 
  Hardik Jasani (@jasanihardik2) reported 45 minutes ago from Kitchener, Ontario

  @RogersHelps @Rogers i was on the highway, no internet, so has to take exit wtf......!! putting 🐥 from local business shop’s wifi

• 
  Chad R. Smith (@TheGospelOfChad) reported 46 minutes ago from Kitchener, Ontario

  @RogersHelps Why is your On Demand service such utter trash? For how often it actually works you should rename it Rogers On Occasion. Complete and utter garbage.

• 
  Greg Smith (@TheJarraCanuck) reported 51 minutes ago from Waterloo, Ontario

  @RogersHelps Hi Rogers, fix your DNS servers they have been constantly going offline over the last couple of weeks. Frustrating when you use Ignite and cannot change your DNS settings to point at something more reliable 😉

• 
  Brenda Atchison 🇨🇦 (@1_bande) reported 51 minutes ago from Kitchener, Ontario

  @RogersHelps hi folks We are suffering from a faulty modem that is rebooting 4-7 times a day now. It started a couple of weeks ago with a reboot here and there. Ever increasing in frequency. The rest of our services are fine. We’re working from home this is becoming a problem

• 
  S.Coghlin (@scoghlin) reported 58 minutes ago from Kitchener, Ontario

  Hi @Rogers fix the internet in Kitchener-Waterloo already. I don't pay my bill every other month, so let's get this stabilized!

• 
  M. Pocaterra (@MPocaterra1) reported 59 minutes ago from Waterloo, Ontario

  @RogersHelps I called you during morning and the excuse is Internet is down in Waterloo. Thanks for answer, but what I need is efficient service!

Rogers Issues Reports

Latest outage, problems and issue reports in social media:

• 
  simon king (@unfamous) reported 7 minutes ago

  @Rogers internet service finally matched its customer service.

• 
  r8tedm (@DaveR8tedm) reported 9 minutes ago

  @RogersHelps Still down in Newcastle… sad service

• 
  I Appreciate You. (@iappreciateyaso) reported 13 minutes ago

  @Cx_Survivor @40Malibu @RogersHelps Both. Social media people don't fix infrastructure. They can answer questions.

• 
  angelo (@angelo_6ix) reported 16 minutes ago

  @MFrunker Still down , it would be nice if @Rogers shared what % is the majority or areas that are not resolved. Still down at home in Mississauga

• 
  idk (@YellinIntoVoid) reported 16 minutes ago

  @RogersHelps Y’all also have some audacity to gobble up most companies and then take this long to fix things when there’s an outage. You shouldn’t have this monopoly since you’ve essentially brought the whole country to a standstill for last 36 hours and haven’t even given us an ETA.

• 
  Wandering Bigfoot (@WanderingBigfo1) reported 17 minutes ago

  @RogersHelps This outage isn’t over. I still have no internet. Why are you telling people it’s fixed when it isn’t? #Rogers

• 
  Cindercher🇨🇦 (@CinderellaCher) reported 18 minutes ago

  @katiewatt1992 @Faweezy @RogersHelps Considering even emergency calls were unavailable for tons of people, (along with other things), this hasn't been a small thing! My SO could've been admitted to hospital during this time with possible medical issues, and I only found out info after a long time. Not small at all!

• 
  Sean M N (@Sean_M_N) reported 22 minutes ago

  @RogersHelps curious my speed test has full speeds but I can’t get onto anything from online gaming to opening websites. I’m guessing there is still an issue?

• 
  curse (@Cursezy) reported 27 minutes ago

  @maizulaa @Rogers I love to see someone else hating on their **** service as much as I hate it

• 
  paczki (@tinywhitetablet) reported 28 minutes ago

  @King_Sparxx @RogersHelps I’m with Bell and my data is so unbelievably slow and I’m on 5G.