Rogers

Rogers Outage Report in Waterloo, Ontario

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The latest reports from users having issues in Waterloo come from postal codes N2L, N2J and N2T.

Rogers offers mobile phone service, broadband and dial-up internet, home phone service and television to individuals and businesses.

Problems in the last 24 hours in Waterloo, Ontario

The chart below shows the number of Rogers reports we have received in the last 24 hours from users in Waterloo and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Rogers Outage Chart in Waterloo, Ontario 10/15/2025 02:05

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Most Reported Problems

The following are the most recent problems reported by Rogers users through our website.

  1. Internet (61%)

    Internet (61%)

  2. TV (12%)

    TV (12%)

  3. Wi-fi (10%)

    Wi-fi (10%)

  4. Total Blackout (8%)

    Total Blackout (8%)

  5. E-mail (5%)

    E-mail (5%)

  6. Phone (4%)

    Phone (4%)

Live Outage Map Near Waterloo, Ontario

The most recent Rogers outage reports came from the following cities: Kitchener, Waterloo, Cambridge, Baden, Breslau and New Hamburg.

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City Problem Type Report Time
CanadaKitchener Internet
CanadaWaterloo Total Blackout
CanadaKitchener Internet
CanadaWaterloo Total Blackout
CanadaKitchener Internet
CanadaKitchener Internet

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Rogers Issues Reports Near Waterloo, Ontario

Latest outage, problems and issue reports in Waterloo and nearby locations:

  • diva701 Caroline Wolff (@diva701) reported from Kitchener, Ontario

    @RogersHelps service is very spotty , please advise as to outage in Kitchener , west heights area

  • WesGallant wës. (@WesGallant) reported from Cambridge, Ontario

    @Rogers please fix your shitty internet

  • SchieckKaren Karen Schieck🇨🇦 (@SchieckKaren) reported from Woolwich, Ontario

    @RogersHelps I think I have paid my last bill. I can’t afford you anymore. Any suggestions folks for cheaper cable and home phone and internet and I need to leave #Virgin and find a cell phone service and new cell phone.

  • TheJarraCanuck Greg Smith (@TheJarraCanuck) reported from Waterloo, Ontario

    @RogersHelps Hi Rogers, fix your DNS servers they have been constantly going offline over the last couple of weeks. Frustrating when you use Ignite and cannot change your DNS settings to point at something more reliable 😉

  • 1_bande Brenda Atchison 🇨🇦 (@1_bande) reported from Kitchener, Ontario

    @RogersHelps Thanks for your help all worked out. Sorry I thought that I had DM’d that.

  • TheKarltopia Karl Zenith Nieva (@TheKarltopia) reported from Waterloo, Ontario

    @RogersHelps This was pathetic. I'm pretty bad about this. With all the technology that you guys advertise, the fact that you don't have a Call Back option is mind boggling.

  • dantran88 dantran 🇨🇦 (@dantran88) reported from Kitchener, Ontario

    @Rogers @RogersHelps your pay as you go feature is extremely challenging and difficult to sign up for. And no one in the Rogers stores can help guide me?!

  • jennmet9 Jenn Metzger (@jennmet9) reported from Woolwich, Ontario

    @RogersHelps our wifi is down - being we are all home 14 days this is not cool

  • DavidJLoredan David J Loredan, UE (@DavidJLoredan) reported from Kitchener, Ontario

    @RogersHelps This is on the ignite TV app, not the Box. I can send screenshots as well. No....that always causes problems. My set top box is working fine, but can't watch on app. Not going to jinx it and risk losing my internet entirely. Thanks anyways.

  • NothingworksDan Dan (@NothingworksDan) reported from Kitchener, Ontario

    @RogersHelps I have an Ignite install question, that isn't in your app, community forum or FAQ. Surprised it's not listed anywhere, can you help?

  • LorenPadelford Loren Padelford (@LorenPadelford) reported from Kitchener, Ontario

    Hey @Rogers your process to help customers when their phone number is stolen is seriously broken. You leave customers at signifcant risk for further fraud for no reason. Super disappointing and dangerous.

  • grlsruledaworld EmpowerGirlsToday (@grlsruledaworld) reported from Waterloo, Ontario

    @rogers no home internet service in Waterloo

  • scoghlin S.Coghlin (@scoghlin) reported from Kitchener, Ontario

    Hi @Rogers fix the internet in Kitchener-Waterloo already. I don't pay my bill every other month, so let's get this stabilized!

  • NothingworksDan Dan (@NothingworksDan) reported from Kitchener, Ontario

    @RogersHelps What is the voicemail number, holding 1 doesn't work (wrong number). Setting up Alcatel flip phone. ...... All online help just says 'Just press 1 to access'

  • TheSmileCEO Jimmy Moss (@🏡) (@TheSmileCEO) reported from Waterloo, Ontario

    @RogersHelps home internet intermittently going down for 3-5 minutes at a time multiple times per hour. Is this a known issue? I’m in Waterloo, Ontario.

  • MPocaterra1 M. Pocaterra (@MPocaterra1) reported from Waterloo, Ontario

    @RogersHelps I called you during morning and the excuse is Internet is down in Waterloo. Thanks for answer, but what I need is efficient service!

  • TheKarltopia Karl Zenith Nieva (@TheKarltopia) reported from Waterloo, Ontario

    @marty_d_ @Rogers I figured as much. Just wanted to make sure it wasn't a system issue. Looks like a capacity issue

  • karynhynes Karyn Hynes (@karynhynes) reported from Waterloo, Ontario

    I try my best to be super nice to customer service reps because I’ve been there and the job can be awful.... but @RogersHelps CSR’s from the call centres turn me into that ******* everyone hates.

  • MPocaterra1 M. Pocaterra (@MPocaterra1) reported from Waterloo, Ontario

    @Rogers You guys should improve the internet service before promoting other products!

  • 1_bande Brenda Atchison 🇨🇦 (@1_bande) reported from Kitchener, Ontario

    @RogersHelps hi folks We are suffering from a faulty modem that is rebooting 4-7 times a day now. It started a couple of weeks ago with a reboot here and there. Ever increasing in frequency. The rest of our services are fine. We’re working from home this is becoming a problem

Rogers Issues Reports

Latest outage, problems and issue reports in social media:

  • CeeJayJ1961 🇨🇦 CJ Jackson (@CeeJayJ1961) reported

    @RogersHelps SMS service seems wonky

  • Habs_Fan__ Habs Fan (@Habs_Fan__) reported

    @RogersHelps now that android 12 is on the Samsung Note 20 ultra and they enabled e sim, do you support e sim for that? And how would I go about to activate it for my current Rogers account?

  • camagueyDiver ScubaPro (@camagueyDiver) reported

    @RogersHelps Are you currently having a network outage? I’m in the Oakville area and my cellular network has gone down and yes I’ve restarted my phone and reset the network settings of my device

  • manan1207 Manan (@manan1207) reported

    @RogersHelps no Rogers doesnt. It has been a week of trying to connect Internet and no one can figure it out. Spent over 8 hours on phone with people who are as clueless as me and with no solution in sight. I have had bad experiences but talk about customer service nightmares!!!

  • wisewoman66 Harley-Quinn (@wisewoman66) reported

    @Rogers Rogers lies. YOU CANNOT CANCEL CHANNELS ONLINE! You will just get a "technical difficulties, try again later" error. I fu@%ing detest Rogers. Come on CRTC, Open up the market to more competition: SPRINT, VERIZON,AT&T. Free us from the monopoly of big blue & rotten red.

  • sussdeb Debbie (@sussdeb) reported

    @RogersHelps Can someone explain what is going on? Third day in a row with unstable internet.

  • MikeRCummings Michael Cummings (@MikeRCummings) reported

    You know who’s absolutely trash? @RogersHelps. My internet has gone down four times in the last 30 minutes. My internet goes down constantly. My neighbourhood has constant internet issues. It’s ridiculous. Get your **** together. Don’t make me send @AaronRabinovits on your asses.

  • Canadian_Mom84 MamaLove (@Canadian_Mom84) reported

    @RogersHelps it is going on almost a year of constant interrupted services. Many service calls sent out. Still the same issues. In the past hour my services have gone down 7 times. We work and school from home. I am so terribly frustrated!

  • eb_elmarie Elmarie (@eb_elmarie) reported

    @RogersHelps, it’s been 5 hours and 30 minutes today and the internet is still not working. 3 days in a row. Several over the last couple of weeks. Sounds like time for a new provider doesn’t it??? Your customer service keep saying 24 hours. Super frustrated!

  • UnknownFletch Fletch Lives (@UnknownFletch) reported

    @Rogers let me know how to escalate this beyond the typical call to CSR or help on Twitter. I pay over $500 a month for your services and have for years. I just can’t anymore. If my payments were as inconsistent as the service during the cold, I’m sure the motivation to act ...