Rogers

Rogers Outage Report in Waterloo, Ontario

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The latest reports from users having issues in Waterloo come from postal codes N2L, N2K and N2J.

Rogers offers mobile phone service, broadband and dial-up internet, home phone service and television to individuals and businesses.

Problems in the last 24 hours in Waterloo, Ontario

The chart below shows the number of Rogers reports we have received in the last 24 hours from users in Waterloo and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Rogers Outage Chart in Waterloo, Ontario 01/16/2026 07:45

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Most Reported Problems

The following are the most recent problems reported by Rogers users through our website.

  1. Internet (60%)

    Internet (60%)

  2. TV (14%)

    TV (14%)

  3. Wi-fi (10%)

    Wi-fi (10%)

  4. Total Blackout (8%)

    Total Blackout (8%)

  5. Phone (5%)

    Phone (5%)

  6. E-mail (4%)

    E-mail (4%)

Live Outage Map Near Waterloo, Ontario

The most recent Rogers outage reports came from the following cities: Waterloo, Kitchener and Cambridge.

Loading map, please wait...
City Problem Type Report Time
CanadaWaterloo Internet
CanadaKitchener Internet
CanadaCambridge TV
CanadaCambridge Total Blackout
CanadaKitchener TV
CanadaKitchener Internet

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Rogers Issues Reports Near Waterloo, Ontario

Latest outage, problems and issue reports in Waterloo and nearby locations:

  • 1_bande Brenda Atchison 🇨🇦 (@1_bande) reported from Kitchener, Ontario

    @RogersHelps Thanks for your help all worked out. Sorry I thought that I had DM’d that.

  • PlanetC63 Claire Donnison (@PlanetC63) reported from Kitchener, Ontario

    WORST SERVICE EVER @TekSavvyCSR we have had no internet for a week. @RogersHelps is being totally uncooperative and we’re stuck in the middle between “We’ve told Rogers” and “You need to check with Teksavvy”

  • TheGospelOfChad Chad R. Smith (@TheGospelOfChad) reported from Kitchener, Ontario

    @RogersHelps Why is your On Demand service such utter trash? For how often it actually works you should rename it Rogers On Occasion. Complete and utter garbage.

  • TheSmileCEO Jimmy Moss (@🏡) (@TheSmileCEO) reported from Waterloo, Ontario

    @RogersHelps home internet intermittently going down for 3-5 minutes at a time multiple times per hour. Is this a known issue? I’m in Waterloo, Ontario.

  • NothingworksDan Dan (@NothingworksDan) reported from Kitchener, Ontario

    @RogersHelps What is the voicemail number, holding 1 doesn't work (wrong number). Setting up Alcatel flip phone. ...... All online help just says 'Just press 1 to access'

  • TheJarraCanuck Greg Smith (@TheJarraCanuck) reported from Waterloo, Ontario

    @RogersHelps Hi Rogers, fix your DNS servers they have been constantly going offline over the last couple of weeks. Frustrating when you use Ignite and cannot change your DNS settings to point at something more reliable 😉

  • scoghlin S.Coghlin (@scoghlin) reported from Kitchener, Ontario

    Hi @Rogers fix the internet in Kitchener-Waterloo already. I don't pay my bill every other month, so let's get this stabilized!

  • dantran88 dantran 🇨🇦 (@dantran88) reported from Kitchener, Ontario

    @Rogers @RogersHelps your pay as you go feature is extremely challenging and difficult to sign up for. And no one in the Rogers stores can help guide me?!

  • WesGallant wës. (@WesGallant) reported from Cambridge, Ontario

    @Rogers please fix your shitty internet

  • TheKarltopia Karl Zenith Nieva (@TheKarltopia) reported from Waterloo, Ontario

    @RogersHelps This was pathetic. I'm pretty bad about this. With all the technology that you guys advertise, the fact that you don't have a Call Back option is mind boggling.

  • TheKarltopia Karl Zenith Nieva (@TheKarltopia) reported from Waterloo, Ontario

    @marty_d_ @Rogers I figured as much. Just wanted to make sure it wasn't a system issue. Looks like a capacity issue

  • MPocaterra1 M. Pocaterra (@MPocaterra1) reported from Waterloo, Ontario

    @Rogers You guys should improve the internet service before promoting other products!

  • 1_bande Brenda Atchison 🇨🇦 (@1_bande) reported from Kitchener, Ontario

    @RogersHelps hi folks We are suffering from a faulty modem that is rebooting 4-7 times a day now. It started a couple of weeks ago with a reboot here and there. Ever increasing in frequency. The rest of our services are fine. We’re working from home this is becoming a problem

  • MPocaterra1 M. Pocaterra (@MPocaterra1) reported from Waterloo, Ontario

    @RogersHelps I called you during morning and the excuse is Internet is down in Waterloo. Thanks for answer, but what I need is efficient service!

  • 13Byrne Brendan J Byrne (@13Byrne) reported from Cambridge, Ontario

    @M_Leacy @RogersHelps Being a Habs fan trapped in “the centre of the hockey universe” sucks

  • DavidJLoredan David J Loredan, UE (@DavidJLoredan) reported from Kitchener, Ontario

    @RogersHelps This is on the ignite TV app, not the Box. I can send screenshots as well. No....that always causes problems. My set top box is working fine, but can't watch on app. Not going to jinx it and risk losing my internet entirely. Thanks anyways.

  • jennmet9 Jenn Metzger (@jennmet9) reported from Woolwich, Ontario

    @RogersHelps our wifi is down - being we are all home 14 days this is not cool

  • pixl_frames PixlFrames | Veni, Vidi, Cepi (@pixl_frames) reported from Kitchener, Ontario

    Hey @RogersHelps why is it that a 10 yr loyal customer pays $96 for the EXACT same service that is offered to a 1 yr customer for $60?

  • NothingworksDan Dan (@NothingworksDan) reported from Kitchener, Ontario

    @RogersHelps I have an Ignite install question, that isn't in your app, community forum or FAQ. Surprised it's not listed anywhere, can you help?

  • grlsruledaworld EmpowerGirlsToday (@grlsruledaworld) reported from Waterloo, Ontario

    @rogers no home internet service in Waterloo

Rogers Issues Reports

Latest outage, problems and issue reports in social media:

  • jpjenpond Jennifer Pond (@jpjenpond) reported

    @Rogers any updates on the outage in Central NL? Been out 24hrs now. #rogersdown #outage

  • katiedoggart Katie Doggart (@katiedoggart) reported

    @RogersHelps internet has been down for over 8 hour now in London!! And I see that you are blaming it on the hydro being out (which it’s not). Fix it!!

  • LJCroutch Lawrence (@LJCroutch) reported

    @Rogers are there still outages in Markham village ? 48 and 7 ? Seems like we have been down for hours. Not sure if it's out or the modem blew.

  • grimsbeard Will 'Grimsbeard' Samuel (@grimsbeard) reported

    @PatCleary74 @RogersHelps 4:30p when it went down. Half hour after the storm's major cell passed us here.

  • ThevabalanS Thevabalan Sitham (@ThevabalanS) reported

    @RogersHelps is there any phone internet outage in Vaughan Woodbridge area

  • marKaiyuu ayoMary (@marKaiyuu) reported

    it’s the fact that @Rogers and @RogersHelps asks us to dm them for help but they don’t even have a proper ETA on anything. Do you guys not have contact with your techs or repairmen/women for specific locations? Boggles my mind.

  • menmcdou_cathy CBB (@menmcdou_cathy) reported

    @RogersHelps Here in Kitchener. N2H2X6. No cable or internet since storm blew through at noon today. And it’s also many of my neighbours. One of your supp people told my neighbour that there were no outages here. WRONG!! What is the problem?? Very frustrated with lack of support.

  • 1960jj Jayne Emms (@1960jj) reported

    @RogersHelps Any idea when Internet service will be restored to West Galt? (Cambridge). It’s been out for about 7 hours now.

  • FreshGabyV Gaby (@FreshGabyV) reported

    @Rogers please tell me why my cell service is intermittent since the power outage at 1pm. Can’t make calls and data not working. Thanks. L4h area code. Thanks

  • ToddACrawford Todd Crawford (@ToddACrawford) reported

    @RogersHelps my internet has been down for hours. I’ve DMd you as suggested and nobody has responded. What is the ETA for this to be fixed and to receive a response?