Rogers Outage Report in Waterloo, Ontario
Problems detected
Users are reporting problems related to: internet, tv and wi-fi.
The latest reports from users having issues in Waterloo come from postal codes N2L, N2K, N2J and N2T.
Rogers offers mobile phone service, broadband and dial-up internet, home phone service and television to individuals and businesses.
Full Outage Map
E-mailProblems in the last 24 hours in Waterloo, Ontario
The chart below shows the number of Rogers reports we have received in the last 24 hours from users in Waterloo and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
February 10: Problems at Rogers
Rogers is having issues since 06:40 PM EST. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Rogers users through our website.
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Internet (59%)
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TV (13%)
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Wi-fi (11%)
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Total Blackout (7%)
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Phone (5%)
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E-mail (4%)
Live Outage Map Near Waterloo, Ontario
The most recent Rogers outage reports came from the following cities: Cambridge, Kitchener, Baden and Waterloo.
| City | Problem Type | Report Time |
|---|---|---|
 Cambridge |
Internet | |
| Cambridge |
Wi-fi | |
| Cambridge |
TV | |
| Kitchener |
Internet | |
| Kitchener |
Internet | |
| Kitchener |
TV |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Rogers Issues Reports Near Waterloo, Ontario
Latest outage, problems and issue reports in Waterloo and nearby locations:
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TheHowitzer
(@TheHowitzer9000) reported
from
Waterloo, Ontario
Hey Sean, add @RogersHelps to your @DAZNSucks twitter page... just as bad, actually worse as people can’t even log in! @RogersHelps sucks! Never thought I would say a company is worse for media streaming than @dazn_ca but here we are!
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Karen Schieck🇨🇦
(@SchieckKaren) reported
from
Woolwich, Ontario
@RogersHelps I think I have paid my last bill. I can’t afford you anymore. Any suggestions folks for cheaper cable and home phone and internet and I need to leave #Virgin and find a cell phone service and new cell phone.
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Karl Zenith Nieva
(@TheKarltopia) reported
from
Waterloo, Ontario
@marty_d_ @Rogers I figured as much. Just wanted to make sure it wasn't a system issue. Looks like a capacity issue
-
wës.
(@WesGallant) reported
from
Cambridge, Ontario
@Rogers please fix your shitty internet
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Kevin
(@kevin_maltby) reported
from
Kitchener, Ontario
But that BREAKS an awful lot of EXISTING device configurations @Rogers. You want to offer a new feature, great. Good for you! But to break things, at scale, by default is a very poor decision.
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Caroline Wolff
(@diva701) reported
from
Kitchener, Ontario
@RogersHelps service is very spotty , please advise as to outage in Kitchener , west heights area
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S.Coghlin
(@scoghlin) reported
from
Kitchener, Ontario
Hi @Rogers fix the internet in Kitchener-Waterloo already. I don't pay my bill every other month, so let's get this stabilized!
-
Elaine
(@Laineygirl) reported
from
Woolwich, Ontario
@RogersHelps - shocking I know, but Ignite TV is down AGAIN! I was trying to watch @BlueJays - another Rogers owned company, but your service is so terrible I can’t! #irony #ignitetvsucks #comepickupyourequipment
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Ron M
(@CanadianMakerpr) reported
from
Cambridge, Ontario
@RogersHelps can you guys look into discovery channel seams to be having major problems in Cambridge ontario.
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Dave MacKay
(@dave_macadian) reported
from
Cambridge, Ontario
8 hours since the cable was ripped from our house, children are using it for jump rope in the street. @rogers your customer service is terrible.
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Dan
(@NothingworksDan) reported
from
Kitchener, Ontario
@RogersHelps What is the voicemail number, holding 1 doesn't work (wrong number). Setting up Alcatel flip phone. ...... All online help just says 'Just press 1 to access'
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Chad R. Smith
(@thechadrsmith) reported
from
Kitchener, Ontario
@RogersHelps Thanks for making it an easy decision to cancel my wireless service and switch to another provider. Making it impossible to upgrade my device online was the clincher. Can't stand the infinite loop of error messages. I'm out.
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Karyn Hynes
(@karynhynes) reported
from
Waterloo, Ontario
I try my best to be super nice to customer service reps because I’ve been there and the job can be awful.... but @RogersHelps CSR’s from the call centres turn me into that ******* everyone hates.
-
EmpowerGirlsToday
(@grlsruledaworld) reported
from
Waterloo, Ontario
@rogers no home internet service in Waterloo
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Greg Smith
(@TheJarraCanuck) reported
from
Waterloo, Ontario
@RogersHelps Hi Rogers, fix your DNS servers they have been constantly going offline over the last couple of weeks. Frustrating when you use Ignite and cannot change your DNS settings to point at something more reliable 😉
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Loren Padelford
(@LorenPadelford) reported
from
Kitchener, Ontario
Hey @Rogers your process to help customers when their phone number is stolen is seriously broken. You leave customers at signifcant risk for further fraud for no reason. Super disappointing and dangerous.
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Jimmy Moss (@🏡)
(@TheSmileCEO) reported
from
Waterloo, Ontario
@RogersHelps home internet intermittently going down for 3-5 minutes at a time multiple times per hour. Is this a known issue? I’m in Waterloo, Ontario.
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Brenda Atchison 🇨🇦
(@1_bande) reported
from
Kitchener, Ontario
@RogersHelps hi folks We are suffering from a faulty modem that is rebooting 4-7 times a day now. It started a couple of weeks ago with a reboot here and there. Ever increasing in frequency. The rest of our services are fine. We’re working from home this is becoming a problem
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Jenn Metzger
(@jennmet9) reported
from
Woolwich, Ontario
@RogersHelps our wifi is down - being we are all home 14 days this is not cool
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M
(@Toyotasrgr8cars) reported
from
Kitchener, Ontario
@RogersHelps very annoyed Rogers, 4 days of no service, now today having issues with my phone yet again, only to find out it’s a network outage, wow might be time to head over to freedom mobile. Tried resetting my phone, resetting network settings, re-instal SIM card
Rogers Issues Reports
Latest outage, problems and issue reports in social media:
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Mike Stanley
(@OttawaMikeS) reported
@Rogers please fix this outage by tomorrow or I'll be on the payphone calling the loyalty department.
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Narissa Martin
(@NarzyD) reported
@RogersHelps Call 911.... oh wait you can’t call for help!! 🤬Let’s pray that many Candians didn’t die today!
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Matthew Hardy
(@Matthew54027550) reported
@RogersHelps What is the problem? When will it be fixed? We pay a lot of money for a service we can’t access. Maybe an update more than every four hours would help.
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Chrissy
(@Grimchrissy90) reported
@RogersHelps @Rogers My mom’s and daughter’s phones have been down all day. What’s the ETA?
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juicetin
(@jusdiso) reported
No resolve or clarity on what this issue has been. Getting closer to 24 hours here. Makes me believe they can't be trusted with our security if they aren't at all transparent about an absolutely massive outage. @RogersHelps @Rogers
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ashley ✨
(@ashley1rose) reported
@Rogers @RogersHelps when do you want expect service to be back up!!! Some of us have doctors appointments over the phone due to the pandemic.
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Scott Dishman
(@dishman_scott) reported
@Rogers @RogersHelps This is absolutely horse ****...ive been without phone and internet service in the windsor region since 12:30 am...its now 6pm, still no service and you can not even give a time frame as to when we can expect this fixed? You're ****** with peoples lives and income here!! 😡
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Paul Tranzit
(@paultranzit) reported
@PaulChato @RogersHelps Sure, if you're not in critical lines of business. What about everything that works off the LTE network? It's not just a couple schmucks without a cellphone. There's critical infrastructure offline right now.
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Paul Rhodes
(@Badenoch1) reported
@CBCToronto If by "some" they mean me and every @Rogers customer I know and if by "intermittent" they mean continuous since early this morning until now then I guess both words might apply.
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SirGunny
(@gunny_sir) reported
@RogersHelps Some how about all and it’s not termite to it has been continuous for 8 hours FAIL!