Rogers Outage Report in St. Jacobs, Regional Municipality of Waterloo, Ontario
Problems detected
Users are reporting problems related to: internet, tv and wi-fi.
Rogers offers mobile phone service, broadband and dial-up internet, home phone service and television to individuals and businesses.
Full Outage Map
E-mailProblems in the last 24 hours in St. Jacobs, Ontario
The chart below shows the number of Rogers reports we have received in the last 24 hours from users in St. Jacobs and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
August 11: Problems at Rogers
Rogers is having issues since 09:00 AM EST. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Rogers users through our website.
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Internet (57%)
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TV (11%)
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Wi-fi (10%)
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Total Blackout (9%)
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Phone (9%)
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E-mail (4%)
Live Outage Map Near St. Jacobs, Regional Municipality of Waterloo, Ontario
The most recent Rogers outage reports came from the following cities: Waterloo, Kitchener, Baden, Elora and St. Jacobs.
| City | Problem Type | Report Time |
|---|---|---|
 Waterloo |
Internet | |
| Waterloo |
Wi-fi | |
| Kitchener |
Internet | |
| Kitchener |
Internet | |
| Kitchener |
Internet | |
| Kitchener |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Rogers Issues Reports Near St. Jacobs, Ontario
Latest outage, problems and issue reports in St. Jacobs and nearby locations:
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Jenn Metzger
(@jennmet9) reported
from
Woolwich, Ontario
@RogersHelps our wifi is down - being we are all home 14 days this is not cool
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Elaine
(@Laineygirl) reported
from
Woolwich, Ontario
@RogersHelps - shocking I know, but Ignite TV is down AGAIN! I was trying to watch @BlueJays - another Rogers owned company, but your service is so terrible I can’t! #irony #ignitetvsucks #comepickupyourequipment
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Dan
(@NothingworksDan) reported
from
Kitchener, Ontario
@RogersHelps What is the voicemail number, holding 1 doesn't work (wrong number). Setting up Alcatel flip phone. ...... All online help just says 'Just press 1 to access'
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Loren Padelford
(@LorenPadelford) reported
from
Kitchener, Ontario
Hey @Rogers your process to help customers when their phone number is stolen is seriously broken. You leave customers at signifcant risk for further fraud for no reason. Super disappointing and dangerous.
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Kevin
(@kevin_maltby) reported
from
Kitchener, Ontario
But that BREAKS an awful lot of EXISTING device configurations @Rogers. You want to offer a new feature, great. Good for you! But to break things, at scale, by default is a very poor decision.
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Jimmy Moss (@🏡)
(@TheSmileCEO) reported
from
Waterloo, Ontario
@RogersHelps home internet intermittently going down for 3-5 minutes at a time multiple times per hour. Is this a known issue? I’m in Waterloo, Ontario.
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M
(@Toyotasrgr8cars) reported
from
Kitchener, Ontario
@RogersHelps very annoyed Rogers, 4 days of no service, now today having issues with my phone yet again, only to find out it’s a network outage, wow might be time to head over to freedom mobile. Tried resetting my phone, resetting network settings, re-instal SIM card
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S.Coghlin
(@scoghlin) reported
from
Kitchener, Ontario
Hi @Rogers fix the internet in Kitchener-Waterloo already. I don't pay my bill every other month, so let's get this stabilized!
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Karyn Hynes
(@karynhynes) reported
from
Waterloo, Ontario
I try my best to be super nice to customer service reps because I’ve been there and the job can be awful.... but @RogersHelps CSR’s from the call centres turn me into that ******* everyone hates.
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Chad R. Smith
(@thechadrsmith) reported
from
Kitchener, Ontario
@RogersHelps Thanks for making it an easy decision to cancel my wireless service and switch to another provider. Making it impossible to upgrade my device online was the clincher. Can't stand the infinite loop of error messages. I'm out.
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M. Pocaterra
(@MPocaterra1) reported
from
Waterloo, Ontario
@RogersHelps I called you during morning and the excuse is Internet is down in Waterloo. Thanks for answer, but what I need is efficient service!
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TheHowitzer
(@TheHowitzer9000) reported
from
Waterloo, Ontario
@pizz1986 @Sportsnet @Raptors @RogersHelps Exactly, zero issues on the TSN app when they have the games.... zero. @RogersHelps is shitting the bed tonight big time. Going to be a lot of cancellations tomorrow. **** you Rogers!
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Caroline Wolff
(@diva701) reported
from
Kitchener, Ontario
@RogersHelps service is very spotty , please advise as to outage in Kitchener , west heights area
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Greg Smith
(@TheJarraCanuck) reported
from
Waterloo, Ontario
@RogersHelps Hi Rogers, fix your DNS servers they have been constantly going offline over the last couple of weeks. Frustrating when you use Ignite and cannot change your DNS settings to point at something more reliable 😉
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Brenda Atchison 🇨🇦
(@1_bande) reported
from
Kitchener, Ontario
@RogersHelps Thanks for your help all worked out. Sorry I thought that I had DM’d that.
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Karl Zenith Nieva
(@TheKarltopia) reported
from
Waterloo, Ontario
@marty_d_ @Rogers I figured as much. Just wanted to make sure it wasn't a system issue. Looks like a capacity issue
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EmpowerGirlsToday
(@grlsruledaworld) reported
from
Waterloo, Ontario
@rogers no home internet service in Waterloo
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Brenda Atchison 🇨🇦
(@1_bande) reported
from
Kitchener, Ontario
@RogersHelps hi folks We are suffering from a faulty modem that is rebooting 4-7 times a day now. It started a couple of weeks ago with a reboot here and there. Ever increasing in frequency. The rest of our services are fine. We’re working from home this is becoming a problem
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TheHowitzer
(@TheHowitzer9000) reported
from
Waterloo, Ontario
Hey Sean, add @RogersHelps to your @DAZNSucks twitter page... just as bad, actually worse as people can’t even log in! @RogersHelps sucks! Never thought I would say a company is worse for media streaming than @dazn_ca but here we are!
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Karen Schieck🇨🇦
(@SchieckKaren) reported
from
Woolwich, Ontario
@RogersHelps I think I have paid my last bill. I can’t afford you anymore. Any suggestions folks for cheaper cable and home phone and internet and I need to leave #Virgin and find a cell phone service and new cell phone.
Rogers Issues Reports
Latest outage, problems and issue reports in social media:
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Mark McCarthy
(@MarkMcC20911760) reported
@AreOhEssEyeEe @Rogers I called to complain about an issue with Rogers once and the agent on the phone told me they had no way to get a hold of me to address the issue. At the time they had my home phone, cell, cable and internet…..but they had no way to get a hold of me! Calling them is awful @Rogers
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John Craig
(@johncolincraig) reported
@RogersHelps Rebooted the cable box connected to the tv and the issue cleared up.
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Kyle Berger
(@kberger16) reported
@Rogers I have called you 3 times now to fix your billing error as a new customer. Twice promised I’d get a call back in 48 hours, neither of which happened. Today I called again, got a call back, then was put on hold mid-sentence. Is this how you treat new customers? Frustrated!
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Jerry Stamp
(@JerryJStamp) reported
The @Rogers "wrapped in red event" commercial is the most annoying commercial ever. I want to go out of my way to not support Rogers because of it.
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Sue Luft
(@luftse) reported
@RogersHelps went to local Rogers store to try and exchange the old box to be told that stores no longer carry equipment and Tech Support had to be contacted...good luck with that!! Customer does without cable until Tech Supp can ship new equip. Customer service at it's best! HA!
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🎭 Sändra Cöle 🎭
(@Sandra_Cole44) reported
@RogersHelps Also why is it when I cancel 2 services you all up the price. So now I'm paying the same price when I had 4 services with you? How is this allowed when we have a Consumer & Competition Body that's suppose to protect consumers?
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Indie Top 40 Country Countdown
(@indietop40ctry) reported
@Rogers They had service issues before but since the hostile takeover from Edward the company has gone down hill so fast. It cant be a coincidence the timing. Oh i left rogers after more than 25 years and havent had an issue in a year.
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SNoopyDOGG
(@jaz62912209) reported
@Rogers has the WORST costumer service I have ever dealt with. I’ve been 7 hours trying to talk with someone about why we’re being charged for two accounts and so far I’ve been hung up on twice and disconnected from the online chat service 3 times. Finally got
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Theresa Warring
(@TheresaWarring) reported
@AreOhEssEyeEe @Rogers Roger's sucks
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Canpatriot
(@canpatriot_) reported
@AreOhEssEyeEe @SDTheManTheMyth @Rogers $500 bill from them a few years ago on an account that was already cancelled. Many hours on the phone, never resolved issue, they just sent it straight to collections. Refused to pay due to how ridiculous their claim was.