Rogers outages and service status in Repentigny, Quebec

Problems in the last 24 hours in Repentigny, Quebec

The chart below shows the number of Rogers reports we have received in the last 24 hours from users in Repentigny, Quebec and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Community Discussion

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Rogers Issues Reports

Latest outage, problems and issue reports in social media:

• 
  CanadaSam53 (@canadasam53) reported 8 minutes ago

  Gotta say The new @RogersHelps technical support AI actually makes calling for help more difficult. A simple request to exchange equipment took me repeating the request 6 times

• 
  Matt M (@TheOnlyMCM) reported 9 minutes ago

  @RogersHelps Received a replacement Xfinity Entertainment box but getting error code 012 when I try to set it up. Customer service/technical support have been completely unhelpful...I have chatted with or spoken to at least 8 agents and spent over 3 hours on hold. Not great!!

• 
  James Burnell (@uxridge_james) reported 9 minutes ago

  Dear @Rogers you lied to me and said the people calling 3 times a day to switch to Roger’s don’t work for you. Finally someone was honest and said you have to many agents and they can’t keep track. Please fix your **** I’m tired of the constant harassment. #rogerssucks

• 
  🇨🇦 Peter 🇨🇦 (@peter101s) reported 10 minutes ago

  @ThaLiveKing @RogersHelps All BS lol. They let go almost all of their customer service staff last year and contracted out the work to 3rd world counties which is why their customer service went from the best to the worst out there. After 48 years a recently cancelled all my Roger’s services because of BS

• 
  Andy MacKenzie (@Perisher52) reported 13 minutes ago

  @Rogers you owe me money but you can’t accept any calls due to call volume and your chat support is also unresponsive, so how do I connect with you?

• 
  Shawna R (@shawna_r80) reported 16 minutes ago

  @RogersHelps After waiting on hold 2 hours, we got disconnected and he never called me back. No service ticket number for me to check.

• 
  J.R. Wideman (@jrwideman) reported 17 minutes ago

  Thinking about leaving that telecom monopoly player @RogersHelps for one of the smaller piggyback joints cause the whole experience is cooked. I'd rather buy my phone out than pay for the nonsensical plans. I've been a loyal customer 20+ years + a prev emp.

• 
  El The 🇨🇦🇲🇹 (@franticmonkey) reported 19 minutes ago

  I called to speak to a supervisor, I flat out hung up on when I questioned the fact there were no supervisors on Sunday. I called back, I get an AI, So, @Rogers is across board shut down on Sundays, on top of having false advertising in your stores? @CRTC

• 
  Paranoid Android (@Marvinmeentende) reported 23 minutes ago

  @Rogers And would have to cancel it instead. When I asked if I would need to pay the contract breaking fine they said I wouldn't have to because it wasn't my fault. They did tell me I would need to get in touch again later when my contract was cancelled though to get the fine waived...

• 
  Ryan Planinshek (@planinshek) reported 24 minutes ago

  @Rogers your automated phone system is awful. My mom was disconnected after waiting on hold for 1.5 hours multiple times trying to report a hacked account. Shoutout to the Coquitlam Centre store for finally fixing it in person today, but your phone support needs serious work.