Rogers Outage in Vanneck, Ontario

Thanks to @LondonHydro for working to get our power back! Can't say the same for internet providers who are now claiming there's no issue. Looking at you @Rogers and @RogersHelps

@RogersHelps @Bell @CityofLdnOnt keep telling me it’s the others issue. Can you please sort this out amongst yourselves it’s getting ridiculous.

@RogersHelps my internet is down and I’ve just been told Wednesday is the first day someone can come and look at it!

When you wake up, sit down for coffee and see that your phone service has one bar. One. In 2022 after a snowstorm. Why @Rogers?

@Rogers how many lies.. such a disgrace of a service you provide

@RogersHelps I'm experiencing a cable outage in London Ontario, everything else is fine though

@rhorner82 @Rogers Likely related to the traffic accident that caused power outage yesterday in the Pond Mills Area, but Rogers seems reluctant to admit it

@RogersHelps @homie__h This is definitely on your end Rogers, because I also live in London and am experiencing the same issues. If you can’t fix this, I will have to explore other options, and if I leave, I would take my tv and internet dollars with me too

Third @Rogers outage during work & school hours in 8 weeks. Countless troubles with work and kids’ online post-secondary schooling. Minor in the big picture, a real pain in the butt in the moment.

@stujo29 @Rogers Had the same problem, they just sent me a new modem…

@RogersHelps Any reason why sound not working on cable TV? N5Z 4W5

About the system. She looked stuff up. And she solved our problem at the root cause. I wanted to cry. I know she isn't paid enough and she is gold. If all @Rogers customer service people were like her, they wouldn't be loathed the way they are. Look to her as a model!

Another Friday, another #Rogers internet outage. It's amazing - I actually made it a whole 2-weeks without having to call @RogersHelps for assistance. I was assured that "work in my area" had addressed the issue - Guess not. It's fine, I'll tell my employer to wait . . . Again.

@rparkington @Rogers @MapleLeafs Can’t get Bell TV or Internet in my part of the city. Old phone lines mean spotty service!

Are you ******* kidding me @RogersHelps ?? Internet down during the playoffs. You guys SUCK!!!

@RogersHelps I also live in Strathroy and have no internet access. Any time estimate on when service may be restored?

@RogersHelps I’m having no ignite internet, TV or home phone in Strathroy. Can you confirm if there is a #rogers #outage in the area? Is Rogers #down?

@RogersHelps cancelled my SMH on March 5; nearly 2 months later, there’s still an open case to close my service. How does it take 2 months to cancel a service?! Zero accountability from any Rogers agent throughout the process. Cancelling all services with Rogers.

@RogersHelps Unless you do something about your truly shittastic rural internet, **** off. I'm trapped into using you because Bell doesn't serve me at all. I pay $500/month for your ******* crappy service and all you ever say is "sorry". **** off. I lost a day's work thanks to you.

@RogersHelps when is service expected to be back up?

@RogersHelps I have a no RF signal error. I signed up for updates 3 times in the last 2 days and nothing. I was supposed to get an email within 24 hours.

@Rogers wondering why you guys do not service @cityofhamilton, or probably only limited areas. Lack of competition sucks and we have been losing on good deals

3) it’s not like @RogersHelps doesn’t have ALL of a customer’s contact info. You can text me offers on new phones and extra data all the time! But total radio silence on service and outage updates. #Fail on all levels…😡

@rogers and @RogersHelps - a giant communications company completely inept at communicating crisis info. Total radio silence. Like, I have all of your apps and the latest message on MyRogers is from 2018! No info on depth of the problem or when we can expect service restoration…

@Rogers Saturday our power was off for approx 12 hours. When it went out we lost our internet and Roger’s home phone but still had Roger’s cell service. After 3-4 hours our cell service went down and if there was an emergency we had no way of calling 911. This is unacceptable.

@RogersHelps @Michael71475323 I have cable with Rogers and internet with Fido. Havent had service since the storm. I assume that Rogers is aware and taking care of Fido service too. Correct?

@Rogers @hall_yve Still down

@RogersHelps any updates for the K4M area? Still down - no internet, land lines, or tv…

@RogersHelps @Rogers what’s going on with the service/internet in Ottawa? Even without power cannot access anything with data

@RogersHelps We should have received emails or automated calls regarding this. There was nothing posted online either. Brutal. You need proactive steps always prepared for Emergency. This is amateur hour