Rogers outages and service status in Washington, Ontario

Some problems detected

Users are reporting problems related to: internet, tv and wi-fi.

Rogers generated 1 outage signal in the last 24 hours around Washington, including 1 direct report.
The most common problems reported in this area mention Internet, TV, and E-mail.
The most recent signal from this area was received Apr 30, 5:42 AM EDT.

Internet (56%)
TV (28%)
E-mail (6%)
Total Blackout (6%)
Phone (6%)

Rogers offers mobile phone service, broadband and dial-up internet, home phone service and television to individuals and businesses.

Problems in the last 24 hours in Washington, Ontario

The chart below shows the number of Rogers reports we have received in the last 24 hours from users in Washington, Ontario and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Time of day (EST)	Number of reports	Washington	Baseline
Apr 29, 8:00 PM EDT	0	0	0
Apr 29, 8:20 PM EDT	0	0	0
Apr 29, 8:40 PM EDT	0	0	0
Apr 29, 9:00 PM EDT	0	0	0
Apr 29, 9:20 PM EDT	0	0	0
Apr 29, 9:40 PM EDT	0	0	0
Apr 29, 10:00 PM EDT	0	0	0
Apr 29, 10:20 PM EDT	0	0	0
Apr 29, 10:40 PM EDT	0	0	0
Apr 29, 11:00 PM EDT	0	0	0
Apr 29, 11:20 PM EDT	0	0	0
Apr 29, 11:40 PM EDT	0	0	0
Apr 30, 12:00 AM EDT	0	0	0
Apr 30, 12:20 AM EDT	0	0	0
Apr 30, 12:40 AM EDT	0	0	0
Apr 30, 1:00 AM EDT	0	0	0
Apr 30, 1:20 AM EDT	0	0	0
Apr 30, 1:40 AM EDT	0	0	0
Apr 30, 2:00 AM EDT	0	0	0
Apr 30, 2:20 AM EDT	0	0	0
Apr 30, 2:40 AM EDT	0	0	0
Apr 30, 3:00 AM EDT	0	0	0
Apr 30, 3:20 AM EDT	0	0	0
Apr 30, 3:40 AM EDT	0	0	0
Apr 30, 4:00 AM EDT	0	0	0
Apr 30, 4:20 AM EDT	0	0	0
Apr 30, 4:40 AM EDT	0	0	0
Apr 30, 5:00 AM EDT	0	0	0
Apr 30, 5:20 AM EDT	0	0	0
Apr 30, 5:40 AM EDT	0	0	0
Apr 30, 6:00 AM EDT	0	0	0
Apr 30, 6:20 AM EDT	0	0	0
Apr 30, 6:40 AM EDT	0	0	0
Apr 30, 7:00 AM EDT	0	0	0
Apr 30, 7:20 AM EDT	0	0	0
Apr 30, 7:40 AM EDT	0	0	0
Apr 30, 8:00 AM EDT	0	0	0
Apr 30, 8:20 AM EDT	0	0	0
Apr 30, 8:40 AM EDT	0	0	0
Apr 30, 9:00 AM EDT	0	0	0
Apr 30, 9:20 AM EDT	0	0	0
Apr 30, 9:40 AM EDT	0	0	0
Apr 30, 10:00 AM EDT	0	0	0
Apr 30, 10:20 AM EDT	0	0	0
Apr 30, 10:40 AM EDT	0	0	0
Apr 30, 11:00 AM EDT	0	0	0
Apr 30, 11:20 AM EDT	0	0	0
Apr 30, 11:40 AM EDT	0	0	0
Apr 30, 12:00 PM EDT	0	0	0
Apr 30, 12:20 PM EDT	0	0	0
Apr 30, 12:40 PM EDT	0	0	0
Apr 30, 1:00 PM EDT	0	0	0
Apr 30, 1:20 PM EDT	0	0	0
Apr 30, 1:40 PM EDT	0	0	0
Apr 30, 2:00 PM EDT	0	0	0
Apr 30, 2:20 PM EDT	0	0	0
Apr 30, 2:40 PM EDT	0	0	0
Apr 30, 3:00 PM EDT	0	0	0
Apr 30, 3:20 PM EDT	0	0	0
Apr 30, 3:40 PM EDT	0	0	0
Apr 30, 4:00 PM EDT	0	0	0
Apr 30, 4:20 PM EDT	0	0	0
Apr 30, 4:40 PM EDT	0	0	0
Apr 30, 5:00 PM EDT	0	0	0
Apr 30, 5:20 PM EDT	0	0	0
Apr 30, 5:40 PM EDT	0	0	0
Apr 30, 6:00 PM EDT	0	0	0
Apr 30, 6:20 PM EDT	0	0	0
Apr 30, 6:40 PM EDT	0	0	0
Apr 30, 7:00 PM EDT	0	0	0
Apr 30, 7:20 PM EDT	0	0	0
Apr 30, 7:40 PM EDT	0	0	0
Apr 30, 8:00 PM EDT	0	0	0

May 1: Problems at Rogers

Rogers is having issues since 02:20 PM EST. Are you also affected? Leave a message in the comments section!

Live Outage Map Near Washington, Ontario

The most recent Rogers outage reports came from the following cities: Paris, Kitchener, Waterloo, and Ayr.

City	Problem Type	Report Time
Paris	TV	14 hours ago
Kitchener	TV	1 day ago
Waterloo	Internet	1 day ago
Kitchener	TV	2 days ago
Waterloo	Phone	5 days ago
Kitchener	Internet	5 days ago

Nearby cities with recent reports

Kitchener

3 recent signals

1 day ago

Waterloo

2 recent signals

1 day ago

Paris

1 recent signals

14 hours ago

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Rogers Issues Reports Near Washington, Ontario

Latest outage, problems and issue reports in Washington and nearby locations:

Greg Smith (@TheJarraCanuck) reported 2 minutes ago from Waterloo, Ontario
@RogersHelps Hi Rogers, fix your DNS servers they have been constantly going offline over the last couple of weeks. Frustrating when you use Ignite and cannot change your DNS settings to point at something more reliable 😉
Gavy (@GurpartapSS) reported 3 minutes ago from Kitchener, Ontario
@Bell #bellinternet #bellsupport. I am shocked by the service thay bell provides here in Kitchener. My @Rogers ignite had better consistency at 100 than your 500 plan. I hope you can do something about it, else I'm happily changing back to Rogers
Natalie Zofia/identify as vaxxed (@anemic_sweet) reported 9 minutes ago from Kitchener, Ontario
Thanks @Rogers for being unreliable and **** you @JustinTrudeau for being a scumbag sack of ****!! You are really ruining the country. Way to go!!
Karyn Hynes (@karynhynes) reported 15 minutes ago from Waterloo, Ontario
I try my best to be super nice to customer service reps because I’ve been there and the job can be awful.... but @RogersHelps CSR’s from the call centres turn me into that ******* everyone hates.
M. Pocaterra (@MPocaterra1) reported 25 minutes ago from Waterloo, Ontario
@Rogers You guys should improve the internet service before promoting other products!
Thiago Neres (@thiagoneres) reported 25 minutes ago from Kitchener, Ontario
@RogersHelps My wi-fi is down since 7am. I work from home and I missed important meetings. Most of my phone's data is gone because I had to use the hotspot. Opened several tickets, nobody is able to provide an estimated time for resolution. Kitchener, Forest Heights area.
Hardik Jasani (@jasanihardik2) reported 27 minutes ago from Kitchener, Ontario
@RogersHelps @Rogers my another important account locked due to multiple authentication layer# f-** bad service
M (@Toyotasrgr8cars) reported 27 minutes ago from Kitchener, Ontario
@RogersHelps very annoyed Rogers, 4 days of no service, now today having issues with my phone yet again, only to find out it’s a network outage, wow might be time to head over to freedom mobile. Tried resetting my phone, resetting network settings, re-instal SIM card
Loren Padelford (@LorenPadelford) reported 29 minutes ago from Kitchener, Ontario
Hey @Rogers your process to help customers when their phone number is stolen is seriously broken. You leave customers at signifcant risk for further fraud for no reason. Super disappointing and dangerous.
Caroline Wolff (@diva701) reported 30 minutes ago from Kitchener, Ontario
@RogersHelps service is very spotty , please advise as to outage in Kitchener , west heights area
Allan Thompson (@gastropod225061) reported 33 minutes ago from Kitchener, Ontario
I'm glad that Rogers Communications got rid of the hiccup from yesterday blackout,but not happy that OLG still had numbers drawing even though their system was down all day 🙃😔🙃that some of us couldn't get to play there numbers for any game @Rogers @OLG_CA
Sally Sarachman (@SallySarachman) reported 42 minutes ago from Kitchener, Ontario
@Andy_Babensee @Rogers We just had it installed yesterday after a year of problems with our nextbox. With no TV again tonight, my husband and I literally almost ran out of things to talk about - until we started chatting about switching to Bell.
Aiden Purcell (@AidenPurcell) reported 43 minutes ago from Waterloo, Ontario
When you have been a @Rogers wireless customer for nearly 20 years and you call not once but twice (2 questions) and get quotes to cancel your service because it's too expensive and there are better offers out there and no one even tries to convince me to stay..easy choice
Reg Martin (@reg_martin) reported 43 minutes ago from Waterloo, Ontario
@1Kishka @RogersHelps Sorry, @1Kishka. I was directing that rhetorical question at @RogersHelps. I would like to watch CNN too, so I hope they fix the feed.
Claire Donnison (@PlanetC63) reported 46 minutes ago from Kitchener, Ontario
WORST SERVICE EVER @TekSavvyCSR we have had no internet for a week. @RogersHelps is being totally uncooperative and we’re stuck in the middle between “We’ve told Rogers” and “You need to check with Teksavvy”
Sam (@SamClairmont91) reported 47 minutes ago from Kitchener, Ontario
@RogersHelps Going on 19hours without any service. Lucky that my building uses a different internet provider. #rogersdown #rogersfail #
M. Pocaterra (@MPocaterra1) reported 52 minutes ago from Waterloo, Ontario
@RogersHelps I called you during morning and the excuse is Internet is down in Waterloo. Thanks for answer, but what I need is efficient service!
Jimmy Moss (@🏡) (@TheSmileCEO) reported 56 minutes ago from Waterloo, Ontario
@RogersHelps home internet intermittently going down for 3-5 minutes at a time multiple times per hour. Is this a known issue? I’m in Waterloo, Ontario.
Paul Cocker (@pisceanpaul) reported 56 minutes ago from Kitchener, Ontario
@RogersHelps No offense, but 5 days is crap. I missed work because of this too. Plus my TV is still acting up. Try again, you can do better than that.
Will D (@wdelves) reported 58 minutes ago from Wilmot Centre, Ontario
@Rogers Service outage in Wilmot Township. Can you provide an ETA for when you expect to have it fixed? Also, do you happen to know the root cause?

Rogers Issues Reports

Latest outage, problems and issue reports in social media:

Greg Stevenson (@GregPhstevenson) reported 4 minutes ago
@AkquireMike @Rogers @CRTCeng You are not the only one they have done this too. Poorest service quality and security in Canada. I spent 6 hours online fixing with Rogers with minimum resolution.
Bridgeland YYC (@BridgelandYYC) reported 4 minutes ago
@RogersHelps The last mile is provided by Rogers, and upstream power levels are too high. Time to take responsibility, and stop passing the buck. What is the Rogers SLA? One 9? Outages are far too frequent, connection is down now for 40 min, no WFH. Time to repair the infrastructure?
BeyondOldfashioned (@Karen22912) reported 4 minutes ago
Sooooo….. more on this, the info that I could find indicates a @Rogers tech support worker in Morocco earns $500-$700 U.S. per month, more if they have more specialized skills- Does Rogers have difficulty finding Canadians to do this work?
DegenApeDev (@DegenApeDev) reported 5 minutes ago
@JimmyNewclaw @Rogers I was against them since they started this merger ****, I thought for sure the CRTC was gonna block it.
Red Wine (@ChappellTardis) reported 5 minutes ago
My internet out at 1PM on a Thursday **** you @Rogers
Andy Potter (@aap53) reported 7 minutes ago
@RogersHelps Yes, I thought it was weird. I have rebooted a number of times with no real effect. I see that the service disruption notice is still up.
Nuno Aguiar 🏳️‍🌈🇨🇦🇵🇹🇦🇴 (@NunoMAguiar) reported 8 minutes ago
Landed in #Portugal and grabbed a Vodafone SIM card with 60gb of data, unlimited calls and even some international call minutes for $25 Euros. Meanwhile plans from many of Canada’s telecom providers would be well over $75 dollars for the same service. @Rogers @Bell
PATEL HITESH (@Patelhits2511) reported 10 minutes ago
@Rogers @AbdulWa53997552 Never recommend red wireless. Instead of giving discount to uber blue account holder they are looting their customer. First they have showed me that I will get mobile device plus plan for just $51.50. But what am I seeing that they are charging me $112.
The Handlebar Gamer (@RSDCDN) reported 10 minutes ago
@Garnet_2203 @Rogers It’s too slow. Both are ****. This sucks.
SC (@frgoalie) reported 16 minutes ago
@RogersHelps there has been an outage in East Gwillimbury, ON for several hours (12+ hours) when will service be restored and will we be compensated for the loss of service time?