Rogers Outage Report in Washington, Ontario
Problems detected
Users are reporting problems related to: internet, wi-fi and tv.
Rogers offers mobile phone service, broadband and dial-up internet, home phone service and television to individuals and businesses.
Full Outage Map
E-mailProblems in the last 24 hours in Washington, Ontario
The chart below shows the number of Rogers reports we have received in the last 24 hours from users in Washington and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
March 27: Problems at Rogers
Rogers is having issues since 09:40 AM EST. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Rogers users through our website.
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Internet (54%)
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Wi-fi (15%)
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TV (14%)
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Total Blackout (7%)
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Phone (6%)
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E-mail (5%)
Live Outage Map Near Washington, Ontario
The most recent Rogers outage reports came from the following cities: Kitchener, Waterloo, Ayr and Baden.
| City | Problem Type | Report Time |
|---|---|---|
 Kitchener |
TV | |
| Kitchener |
Internet | |
| Kitchener |
Internet | |
| Kitchener |
TV | |
| Kitchener |
TV | |
| Kitchener |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Rogers Issues Reports Near Washington, Ontario
Latest outage, problems and issue reports in Washington and nearby locations:
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Dan
(@NothingworksDan) reported
from
Kitchener, Ontario
@RogersHelps What is the voicemail number, holding 1 doesn't work (wrong number). Setting up Alcatel flip phone. ...... All online help just says 'Just press 1 to access'
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S.Coghlin
(@scoghlin) reported
from
Kitchener, Ontario
Hi @Rogers fix the internet in Kitchener-Waterloo already. I don't pay my bill every other month, so let's get this stabilized!
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Greg Smith
(@TheJarraCanuck) reported
from
Waterloo, Ontario
@RogersHelps Hi Rogers, fix your DNS servers they have been constantly going offline over the last couple of weeks. Frustrating when you use Ignite and cannot change your DNS settings to point at something more reliable 😉
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PixlFrames | Veni, Vidi, Cepi
(@pixl_frames) reported
from
Kitchener, Ontario
Hey @RogersHelps why is it that a 10 yr loyal customer pays $96 for the EXACT same service that is offered to a 1 yr customer for $60?
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Karl Zenith Nieva
(@TheKarltopia) reported
from
Waterloo, Ontario
@RogersHelps This was pathetic. I'm pretty bad about this. With all the technology that you guys advertise, the fact that you don't have a Call Back option is mind boggling.
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EmpowerGirlsToday
(@grlsruledaworld) reported
from
Waterloo, Ontario
@rogers no home internet service in Waterloo
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Chad R. Smith
(@TheGospelOfChad) reported
from
Kitchener, Ontario
@RogersHelps Why is your On Demand service such utter trash? For how often it actually works you should rename it Rogers On Occasion. Complete and utter garbage.
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M. Pocaterra
(@MPocaterra1) reported
from
Waterloo, Ontario
@Rogers You guys should improve the internet service before promoting other products!
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Karyn Hynes
(@karynhynes) reported
from
Waterloo, Ontario
I try my best to be super nice to customer service reps because I’ve been there and the job can be awful.... but @RogersHelps CSR’s from the call centres turn me into that ******* everyone hates.
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Karl Zenith Nieva
(@TheKarltopia) reported
from
Waterloo, Ontario
@marty_d_ @Rogers I figured as much. Just wanted to make sure it wasn't a system issue. Looks like a capacity issue
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Jimmy Moss (@🏡)
(@TheSmileCEO) reported
from
Waterloo, Ontario
@RogersHelps home internet intermittently going down for 3-5 minutes at a time multiple times per hour. Is this a known issue? I’m in Waterloo, Ontario.
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Brenda Atchison 🇨🇦
(@1_bande) reported
from
Kitchener, Ontario
@RogersHelps Thanks for your help all worked out. Sorry I thought that I had DM’d that.
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M. Pocaterra
(@MPocaterra1) reported
from
Waterloo, Ontario
@RogersHelps I called you during morning and the excuse is Internet is down in Waterloo. Thanks for answer, but what I need is efficient service!
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dantran 🇨🇦
(@dantran88) reported
from
Kitchener, Ontario
@Rogers @RogersHelps your pay as you go feature is extremely challenging and difficult to sign up for. And no one in the Rogers stores can help guide me?!
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David J Loredan, UE
(@DavidJLoredan) reported
from
Kitchener, Ontario
@RogersHelps This is on the ignite TV app, not the Box. I can send screenshots as well. No....that always causes problems. My set top box is working fine, but can't watch on app. Not going to jinx it and risk losing my internet entirely. Thanks anyways.
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Kevin
(@kevin_maltby) reported
from
Kitchener, Ontario
But that BREAKS an awful lot of EXISTING device configurations @Rogers. You want to offer a new feature, great. Good for you! But to break things, at scale, by default is a very poor decision.
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Caroline Wolff
(@diva701) reported
from
Kitchener, Ontario
@RogersHelps service is very spotty , please advise as to outage in Kitchener , west heights area
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Loren Padelford
(@LorenPadelford) reported
from
Kitchener, Ontario
Hey @Rogers your process to help customers when their phone number is stolen is seriously broken. You leave customers at signifcant risk for further fraud for no reason. Super disappointing and dangerous.
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Brenda Atchison 🇨🇦
(@1_bande) reported
from
Kitchener, Ontario
@RogersHelps hi folks We are suffering from a faulty modem that is rebooting 4-7 times a day now. It started a couple of weeks ago with a reboot here and there. Ever increasing in frequency. The rest of our services are fine. We’re working from home this is becoming a problem
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Dan
(@NothingworksDan) reported
from
Kitchener, Ontario
@RogersHelps I have an Ignite install question, that isn't in your app, community forum or FAQ. Surprised it's not listed anywhere, can you help?
Rogers Issues Reports
Latest outage, problems and issue reports in social media:
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reilly o’reilly
(@reillyoreilly4) reported
@RogersHelps what have you done to stingray music? all the channels have disappeared from my favourites, i cant add them to favourites, when i select a music channell it takes me to the stingray app with terrible low bit rate streaming sound and not the cd quality we pay for ???
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Kwisatz Hateration
(@kitten_arms) reported
@jduncanhansen @RogersHelps i've unplugged and re-plugged everything in twice and i still have these issues!
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Supreet Singh
(@Sekhonjatt1412) reported
@RogersHelps its monday and people have to work on their laptops with Internet. Your internet is off in our area since yesterday and I dont know why is it always #Rogers that has issues. Can you please provide me with a response as when can we expect your internet to be workin
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Trevor Scott
(@TrevorSScott) reported
from
Lorne Park, Ontario
@RogersHelps your customer support is horrible. Spent parts of 2 days on hold & bouncing between depts & received zero answer, promised someone would call back - no one did Called today & was told I could get equipment myself only to be told I can’t because I am a customer
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Abbie
(@aboyko62) reported
@RogersHelps Unfortunately right now i have given up until my frustration settles down. The more you look into my concerns the worse it gets.
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Joey
(@i_am_joey) reported
What needs to happen to have cell wireless service in our subway system? @TELUS @Bell @rogers #TTC
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R.U.M4D.Y3T
(@R_U_M4D_Y3T) reported
@RogersHelps two 2 hour long phone calls, escalations and one emergency tech appointment later.. still no net. Appointment now set for 4 pm tomorrow. 2 people displaced to the office because of sub-par service. Do better.
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Abbie
(@aboyko62) reported
I am not a fan or Rogers Ignite TV. It tapes the wrong things and On Demand has less shows to choose from, if the show is delayed due to sports like golf you don’t get the show you get the golf instead. Problems since day one @RogersHelps
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Salama
(@SalamaKa2) reported
@Ro_Ro_77 @RogersHelps The same happened to me, they told me that some apps was using data to download updates, but it was not the case, they charged me for every day abroad during 3 weeks, and before leaving I called Rogers customer service to ask them to turn off roaming
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Nikki EatKS
(@EatKS) reported
@RogersHelps Much appreciated for the quality and quickness of your response. Now if you could just tell the CEOs, that get the big pay bonuses, they need to focus on better products/services instead of focusing on damage control: that would be great. Thx