Rogers Outage in Ayr, Ontario

WORST SERVICE EVER @TekSavvyCSR we have had no internet for a week. @RogersHelps is being totally uncooperative and we’re stuck in the middle between “We’ve told Rogers” and “You need to check with Teksavvy”

@RogersHelps Why is your On Demand service such utter trash? For how often it actually works you should rename it Rogers On Occasion. Complete and utter garbage.

Hey @RogersHelps why is it that a 10 yr loyal customer pays $96 for the EXACT same service that is offered to a 1 yr customer for $60?

@RogersHelps This is a front. Your job is to literally save face on the internet. Rogers needs to step up and take initiative to retain decade long customers rather then forcing them to cancel then pretend they care on the internet.

@Rogers @Sportsnet explain why you guys decide to black out montreal vs vacouver over vegas vs arizona!!?? So stupid

@M_Leacy @RogersHelps Being a Habs fan trapped in “the centre of the hockey universe” sucks

@Rogers @RogersHelps your pay as you go feature is extremely challenging and difficult to sign up for. And no one in the Rogers stores can help guide me?!

@RogersHelps This is on the ignite TV app, not the Box. I can send screenshots as well. No....that always causes problems. My set top box is working fine, but can't watch on app. Not going to jinx it and risk losing my internet entirely. Thanks anyways.

@RogersHelps I have an Ignite install question, that isn't in your app, community forum or FAQ. Surprised it's not listed anywhere, can you help?

@RogersHelps Thanks for your help all worked out. Sorry I thought that I had DM’d that.

@RogersHelps hi folks We are suffering from a faulty modem that is rebooting 4-7 times a day now. It started a couple of weeks ago with a reboot here and there. Ever increasing in frequency. The rest of our services are fine. We’re working from home this is becoming a problem

Hi @Rogers fix the internet in Kitchener-Waterloo already. I don't pay my bill every other month, so let's get this stabilized!

@RogersHelps What is the voicemail number, holding 1 doesn't work (wrong number). Setting up Alcatel flip phone. ...... All online help just says 'Just press 1 to access'

@RogersHelps literal photos of technicians entering homes. About to post because your retention team sucks. #ripoff #forgetrogers #bullshit

@Rogers please fix your shitty internet

Hey @Rogers your process to help customers when their phone number is stolen is seriously broken. You leave customers at signifcant risk for further fraud for no reason. Super disappointing and dangerous.

@RogersHelps service is very spotty , please advise as to outage in Kitchener , west heights area

Yup same here. So annoying. @RogersHelps fix your network !!!!

But that BREAKS an awful lot of EXISTING device configurations @Rogers. You want to offer a new feature, great. Good for you! But to break things, at scale, by default is a very poor decision.

@RogersHelps can you guys look into discovery channel seams to be having major problems in Cambridge ontario.

Welp... internet is down again @RogersHelps #FFS #HamOnt #centremount

@rogers having home internet issues for almost a week now, again! Maybe @bell is better.

@RogersHelps I’ve scheduled a new service and I’ve spoken to 2 agents to send me a confirmation email stating the order is placed and service will be installed on the said day...how hard is it to send a confirmation to a new customer?

@RogersHelps @SMario51076459 @Ryan07 Help again! I missed DM from you

@RogersHelps i just want to cancel a home tech visit today because it’s fixed

@RogersHelps Waiting almost an hour for home phone support. Covid it will take longer why?

@SMario51076459 @RogersHelps Waiting 45 minutes for tech support

@Rogers So tired of fighting with rogers. Nothing but service issue for the last three weeks now a surprise $300 charge on my bill. Need an alternative internet company. So tired of all the errors. Moving on, searching for an alternative

@RogersHelps blurry screens on all channels except CNN has been going on for the last two weeks. My local antena shows better than Rogers. Why we are paying to rogers for TV? I am going to cancel TV and return the next box.

@RogersHelps Right so Apple’s Safari is broken when on Rogers. Sure I will let Tim Cook know. Thanks.