Rogers Outage in Ayr, Ontario

@Rogers please fix your shitty internet

Hey @Rogers your process to help customers when their phone number is stolen is seriously broken. You leave customers at signifcant risk for further fraud for no reason. Super disappointing and dangerous.

@RogersHelps service is very spotty , please advise as to outage in Kitchener , west heights area

Yup same here. So annoying. @RogersHelps fix your network !!!!

But that BREAKS an awful lot of EXISTING device configurations @Rogers. You want to offer a new feature, great. Good for you! But to break things, at scale, by default is a very poor decision.

@RogersHelps can you guys look into discovery channel seams to be having major problems in Cambridge ontario.

It would be great if @Rogers would honor, and encourage their marketing partners to also honor, customer requests to be put on the do not call list. Multiple calls per week is bordering on harassment, a complaint has been made with the CRTC.

@RogersHelps Thanks for making it an easy decision to cancel my wireless service and switch to another provider. Making it impossible to upgrade my device online was the clincher. Can't stand the infinite loop of error messages. I'm out.

@RogersHelps very annoyed Rogers, 4 days of no service, now today having issues with my phone yet again, only to find out it’s a network outage, wow might be time to head over to freedom mobile. Tried resetting my phone, resetting network settings, re-instal SIM card

8 hours since the cable was ripped from our house, children are using it for jump rope in the street. @rogers your customer service is terrible.

B BEWARE IF @Rogers calls to talk about your internet. DONT ANSWER THEIR CALLS. I've been on the phone for an hour on a Saturday morning to cancel a service I DID NOT ORDER. Now apparently my original service price is no longer available. ITS A SCAM to raise prices.

Happy 6 month anniversary to the #iPhoneXSMax but yet still no sign from @RogersHelps on activating esim on the @Rogers network.

@Andy_Babensee @Rogers We just had it installed yesterday after a year of problems with our nextbox. With no TV again tonight, my husband and I literally almost ran out of things to talk about - until we started chatting about switching to Bell.

@RogersHelps I already have a personal @RogersHelps concierge whom I can call direct for the next few months (no aloof call centers). You really have gotten your customer service setup right. Kudos! I just wish I called you 3 weeks back instead of hoping I'd be saved by the bell.

For the amount of times service has gone down (and long periods of time) this week in my area, @Rogers should be offering their customers a bill credit....yeah right 🤣 PS. I still don’t have my services back. Doubt they’re going to pay the overages on my cellular bill 🙃

@RogersHelps my internet has been down for an hour, rebooted router twice and no luck

@RogersBiz I have had 3 chats with your online people. All issues were looked after well and I was very happy - however, I requested a transcript for all 3 chats as I closed the chat-window - all 3 did not get emailed and the chat window closed...this is not acceptable. Pls Fix

Wow, @rogershelps you guys went down without a fight. I call in regarding my dated internet service and you can't come close to matching pricing of @VMediaTV or @TekSavvyBuzz. Had no choice but to cancel.

@CdnChamberofCom the practice of telco’s like @Bell & @Rogers charging us to become their customer through the charging of “setup fees” is pernicious and absurd. This practice seems to be spreading into the utilities market, essentially becoming an acceptable fleecing culture.

@RogersHelps TV outage, Brant county—right before the Leaf game, thanks @Rogers for the continued terrible experience (been on w/tech support multiple times/multiple issues this week)

@RogersHelps Lots of issues with Ignite tv 4K channels lately.. freezing and lagging.. Kinda disappointing

After 2 years of pain and overcharging THOUSANDS of $$ #rogers #ombudsman finally paid us back but then Rogers cut off 2 of our businesses service today BRUTAL @RogersBiz @Rogers @rogers #service #crtc impacting our small business

**** @Bell_Support and @RogersHelps They both suck ! Gonna have to program the box 📦 cause I only need a few channels they never seem to have for $100 + / month

Never in my life have I had such horrendous customer service in my f***ing life as I did tonight 🤬 Looking for a new internet provider.. So peeved @Rogers @RogersHelps

Have had @Rogers #Ignite for almost two months. Has yet to work consistently for more than a week. Three tech visits, one outside maintenance visit, and here we are with another night of glitchy internet and tv. A premium price for an inconsistent service. @RogersHelps

@OWRandom1 @RogersHelps It is an outage of the Rogers network, and is beyond the control of Teksavvy. Yell at Rogers for any lack of service!

@Rogers 4K has been out for a while now but besides sports and the movie network no other content. What is up with that?

@Rogers when are you addressing this internet problem?

@RogersHelps anyone else’s internet down?

@RogersHelps internet down in south Cambridge. Is there an outage?

Why in the world would @RogersHelps keep data going on a cell phone when it gets over a certain amount. The call centre phone call I just heard was mind blowing. So rude. No compassion. Not even my account but I am floored!!!

@megannvella @Rogers You can defs leave but basically every carrier is just as crazy and probably won’t compare to what you’re on. Call Rogers and select the option to cancel.. it’ll bring you to loyalty and see if they can do anything!!

@megannvella @Rogers Sorry the 10gb or 30gb option cause they no longer offer a 20gb. But again loyalty can help you with that my dude.

@rogers what’s going on with my “high speed” internet service? I’ve already had a technician here - soooo frustrating. I guess the kids and I really don’t need to watch Jumangi

Dear @Rogers @RogersHelps do you understand what harassment is? I was never a client of yours, my number was transferred to another carrier...it is illegal for your team to continue contacting me, especially since I’ve requested they stop. I’ve received 3 calls today

@RogersHelps Your service is absolute garbage. Spontaneously my remote all of a sudden doesn't work. There goes my weekend. Can't even change the channel. Time to call @Bell. Nowhere to go but up.

@RogersHelps Not able to sign in my home monitoring app

@Rogers INTERNET HAS BEEN DOWN FOR THE ENTIRE DAY AND YOU GUYS DONT SEEM TO GIVE A DAMN ITS ALMOST 4 AM AND ITS NOT FIXED YET

@Rogers stop the madness. Fix your service. We are still disconnected out here in North York. It’s been >12h.

At this point I deserve a free months service from Rogers. @RogersHelps

@saltiest__ @RogersHelps @TekSavvyNetwork If you are in the area affected by the Fibre cut the service would restore once it's fixed, we don't have an ETR at this time. If you would like to DM us your account information; we can have a ticket opened to ensure your service is also restored.-ck

@Rogers dawg look my wifi has been shit for the past like 6 months and my mother keeps calling yall and yall are no help pls fix yourself we are trying to use the internet and we cant because its always cutting out every three minutes (not an exaggeration it rly cuts out 24/7)

My @Bell wifi is down, and my @Rogers LTE is barely getting a signal. This is the telecom gov’t-mandated oligopoly in Canada: excessively expensive and terrible quality.

@Rogers quality is very poor.

@ttheresa19 @RogersHelps it’s not working in da whole North York stupid kid

@RogersHelps you owe me a credit for not providing service when I was writing an exam, thanks for making me rely on my data