Rogers Outage in Woolwich, Regional Municipality of Waterloo, Ontario

WORST SERVICE EVER @TekSavvyCSR we have had no internet for a week. @RogersHelps is being totally uncooperative and we’re stuck in the middle between “We’ve told Rogers” and “You need to check with Teksavvy”

@RogersHelps Why is your On Demand service such utter trash? For how often it actually works you should rename it Rogers On Occasion. Complete and utter garbage.

Hey @RogersHelps why is it that a 10 yr loyal customer pays $96 for the EXACT same service that is offered to a 1 yr customer for $60?

@Rogers You guys should improve the internet service before promoting other products!

@RogersHelps This was pathetic. I'm pretty bad about this. With all the technology that you guys advertise, the fact that you don't have a Call Back option is mind boggling.

@Rogers @RogersHelps your pay as you go feature is extremely challenging and difficult to sign up for. And no one in the Rogers stores can help guide me?!

@RogersHelps This is on the ignite TV app, not the Box. I can send screenshots as well. No....that always causes problems. My set top box is working fine, but can't watch on app. Not going to jinx it and risk losing my internet entirely. Thanks anyways.

@RogersHelps I have an Ignite install question, that isn't in your app, community forum or FAQ. Surprised it's not listed anywhere, can you help?

@RogersHelps I called you during morning and the excuse is Internet is down in Waterloo. Thanks for answer, but what I need is efficient service!

@RogersHelps Thanks for your help all worked out. Sorry I thought that I had DM’d that.

@RogersHelps hi folks We are suffering from a faulty modem that is rebooting 4-7 times a day now. It started a couple of weeks ago with a reboot here and there. Ever increasing in frequency. The rest of our services are fine. We’re working from home this is becoming a problem

Hi @Rogers fix the internet in Kitchener-Waterloo already. I don't pay my bill every other month, so let's get this stabilized!

@RogersHelps What is the voicemail number, holding 1 doesn't work (wrong number). Setting up Alcatel flip phone. ...... All online help just says 'Just press 1 to access'

@RogersHelps home internet intermittently going down for 3-5 minutes at a time multiple times per hour. Is this a known issue? I’m in Waterloo, Ontario.

@RogersHelps Hi Rogers, fix your DNS servers they have been constantly going offline over the last couple of weeks. Frustrating when you use Ignite and cannot change your DNS settings to point at something more reliable 😉

@rogers no home internet service in Waterloo

@marty_d_ @Rogers I figured as much. Just wanted to make sure it wasn't a system issue. Looks like a capacity issue

@RogersHelps our wifi is down - being we are all home 14 days this is not cool

I try my best to be super nice to customer service reps because I’ve been there and the job can be awful.... but @RogersHelps CSR’s from the call centres turn me into that ******* everyone hates.

Hey @Rogers your process to help customers when their phone number is stolen is seriously broken. You leave customers at signifcant risk for further fraud for no reason. Super disappointing and dangerous.

@RogersHelps Hello. Is there a required notice period to cancel services if a customer is not under contract?

@Rogers Classic move in giving loyal customers the WORST service

@RogersHelps cable is down in n streetsville, Ontario

@RogersHelps I'm having serious issues with my internet, it's been disconnecting maybe every 5 mins everyday for the past 2 weeks... I had a technician come a couple days ago who I thought would fix the problem but it's still going.

@alfred_camel @TekSavvyNetwork @Rogers They are. Honestly, Im not mad at them, im mad at a system that allows this type of covert predatory business practices. How is it fair that they can fix their customers problems or negotiate better terms? How does teksavvy survive under these conditions? Need someone to explain

@fanCRTCProfling @Rogers It's a combination of lack of network investment, and gross incompetence. It seems you have to be at least so incompetent in order to get a job working for @Rogers maintaining their network.... At least from my experience.

@RogersHelps I work 2 job to support my family 2 job means I don’t have time to keep on chasing u , my jib is also relaying on intern

@RogersHelps As long you are keep postponing my problem can you also postponed the payment I’m getting charge extra for service that I’m not getting why

@RogersHelps I did reply back but still no help man ,

@RogersHelps 157 Clarence St Ottawa, Ontario - Hotel. Phones down, Internet Down, Rogers TV down. Guests calling since 9:40 pm WHATS UP