Shaw outages and service status in Brighouse, British Columbia

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Shaw generated 2 outage signals in the last 24 hours around Brighouse, including 2 direct reports.
The most common problems reported in this area mention Internet, Wi-fi, and TV.
The most recent signal from this area was received Sep 17, 8:31 PM EDT.

Internet (71%)
Wi-fi (10%)
TV (8%)
E-mail (6%)
Total Blackout (4%)

Shaw offers broadband internet, TV and phone services to businesses and individuals. Shaw mainly serves clients in British Columbia and Alberta.

Problems in the last 24 hours in Brighouse, British Columbia

The chart below shows the number of Shaw reports we have received in the last 24 hours from users in Brighouse, British Columbia and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Time of day (EST)	Number of reports	Brighouse	Baseline
Sep 17, 12:00 AM EDT	0	0	0
Sep 17, 12:20 AM EDT	0	0	0
Sep 17, 12:40 AM EDT	0	0	0
Sep 17, 1:00 AM EDT	0	0	0
Sep 17, 1:20 AM EDT	0	0	0
Sep 17, 1:40 AM EDT	0	0	0
Sep 17, 2:00 AM EDT	0	0	0
Sep 17, 2:20 AM EDT	0	0	0
Sep 17, 2:40 AM EDT	0	0	0
Sep 17, 3:00 AM EDT	0	0	0
Sep 17, 3:20 AM EDT	0	0	0
Sep 17, 3:40 AM EDT	0	0	0
Sep 17, 4:00 AM EDT	0	0	0
Sep 17, 4:20 AM EDT	0	0	0
Sep 17, 4:40 AM EDT	0	0	0
Sep 17, 5:00 AM EDT	0	0	0
Sep 17, 5:20 AM EDT	0	0	0
Sep 17, 5:40 AM EDT	0	0	0
Sep 17, 6:00 AM EDT	0	0	0
Sep 17, 6:20 AM EDT	0	0	0
Sep 17, 6:40 AM EDT	0	0	0
Sep 17, 7:00 AM EDT	0	0	0
Sep 17, 7:20 AM EDT	0	0	0
Sep 17, 7:40 AM EDT	0	0	0
Sep 17, 8:00 AM EDT	0	0	0
Sep 17, 8:20 AM EDT	0	0	0
Sep 17, 8:40 AM EDT	0	0	0
Sep 17, 9:00 AM EDT	0	0	0
Sep 17, 9:20 AM EDT	0	0	0
Sep 17, 9:40 AM EDT	0	0	0
Sep 17, 10:00 AM EDT	0	0	0
Sep 17, 10:20 AM EDT	0	0	0
Sep 17, 10:40 AM EDT	0	0	0
Sep 17, 11:00 AM EDT	0	0	0
Sep 17, 11:20 AM EDT	0	0	0
Sep 17, 11:40 AM EDT	0	0	0
Sep 17, 12:00 PM EDT	0	0	0
Sep 17, 12:20 PM EDT	0	0	0
Sep 17, 12:40 PM EDT	0	0	0
Sep 17, 1:00 PM EDT	0	0	0
Sep 17, 1:20 PM EDT	0	0	0
Sep 17, 1:40 PM EDT	0	0	0
Sep 17, 2:00 PM EDT	0	0	0
Sep 17, 2:20 PM EDT	0	0	0
Sep 17, 2:40 PM EDT	0	0	0
Sep 17, 3:00 PM EDT	0	0	0
Sep 17, 3:20 PM EDT	0	0	0
Sep 17, 3:40 PM EDT	0	0	0
Sep 17, 4:00 PM EDT	0	0	0
Sep 17, 4:20 PM EDT	0	0	0
Sep 17, 4:40 PM EDT	0	0	0
Sep 17, 5:00 PM EDT	0	0	0
Sep 17, 5:20 PM EDT	0	0	0
Sep 17, 5:40 PM EDT	0	0	0
Sep 17, 6:00 PM EDT	0	0	0
Sep 17, 6:20 PM EDT	0	0	0
Sep 17, 6:40 PM EDT	0	0	0
Sep 17, 7:00 PM EDT	0	0	0
Sep 17, 7:20 PM EDT	0	0	0
Sep 17, 7:40 PM EDT	0	0	0
Sep 17, 8:00 PM EDT	0	0	0
Sep 17, 8:20 PM EDT	0	0	0
Sep 17, 8:40 PM EDT	0	0	0
Sep 17, 9:00 PM EDT	0	0	0
Sep 17, 9:20 PM EDT	0	0	0
Sep 17, 9:40 PM EDT	0	0	0
Sep 17, 10:00 PM EDT	0	0	0
Sep 17, 10:20 PM EDT	0	0	0
Sep 17, 10:40 PM EDT	0	0	0
Sep 17, 11:00 PM EDT	0	0	0
Sep 17, 11:20 PM EDT	0	0	0
Sep 17, 11:40 PM EDT	0	0	0
Sep 18, 12:00 AM EDT	0	0	0

At the moment, we haven't detected any problems at Shaw. Are you experiencing issues or an outage? Leave a message in the comments section!

Live Outage Map Near Brighouse, British Columbia

The most recent Shaw outage reports came from the following cities: Vancouver, New Westminster, Burnaby, North Vancouver, and Richmond.

City	Problem Type	Report Time
Vancouver	Internet	4 hours ago
Vancouver	Internet	21 hours ago
Vancouver	Internet	1 day ago
Vancouver	Internet	1 day ago
Vancouver	Internet	1 day ago
Vancouver	Wi-fi	2 days ago

Nearby cities with recent reports

Vancouver

16 recent signals

4 hours ago

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

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Shaw Issues Reports Near Brighouse, British Columbia

Latest outage, problems and issue reports in Brighouse and nearby locations:

Jeff Thorlacius (@jthor099) reported 3 minutes ago from Vancouver, British Columbia
@Shawhelp Nope, ever since I upgraded my service that's all been fine.
Ashley Burr (@AshleyBurr_) reported 5 minutes ago from New Westminster, British Columbia
@Shawhelp is there an outage in New Westminster BC? Internet appears to be down.
Uli Laue (@ulilaue) reported 6 minutes ago from Richmond, British Columbia
@WayneFougere @Shawhelp Have you checked the outage map? Bernice thought she had issues but hers was battery related.
D Mac. (@macrae_donnie) reported 12 minutes ago from Vancouver, British Columbia
@FarahKotadia @Shawhelp Stiil down on tech support on hold I still down in
Travel by Rempel (@TRempel604) reported 16 minutes ago from Vancouver, British Columbia
You did it again @ShawInfo @Shawhelp Cable and Internet are not working again. You are the most #Unreliable #Network
Chris Falskow (@falskow) reported 19 minutes ago from Delta, British Columbia
The worst internet service provider in the Lower Mainland is @Eastlink! I would so love to get @ShawInfo but they are not in our area. Yet. #InternetConnection #Fail
Kim Coleman (@kimc555) reported 20 minutes ago from North Vancouver, British Columbia
Multiple messages on multiple platforms and zero response from @Shawhelp about our cable being down for the past two hrs
Graham Mcphee (@gamcphee) reported 23 minutes ago from Burnaby, British Columbia
@Shawhelp Many problems with television reception . All day.
ABALI (@G_ABALI_S) reported 24 minutes ago from Vancouver, British Columbia
I change my internet provider Telus to Shaw on the 15 Feb 2020. Shaw said we fill a form and send it on the 24 Feb 2020, but the Telus said there is no request from Shaw. @Shawhelp @ShawInfo @TELUS . Please talk to each other guys I need a solution. It is your miscommunication.
Quinn Mell-Cobb (@QuinnMellCobb) reported 42 minutes ago from Vancouver, British Columbia
@Shawhelp Myself and two other people (all with university educations) were unable to figure out how to install it, and now I’m paying for a service I’m not receiving. Make this right immediately or I’m going back to @TELUS.
Alice, The Alice (@AliceTheAlice1) reported 44 minutes ago from Burnaby, British Columbia
@GraemeFreeman @ShawInfo You would not trust an ISP with your home network so it's not like that's too much of a concern. I cannot imagine ever operating my home network via an ISP's Modem's router features.
Craig Minielly (@craigminielly) reported 44 minutes ago from Vancouver, British Columbia
@Shawhelp lol stand corrected, as have your internet 300 Service.
macaroni in a pot (@jooooodooolp) reported 45 minutes ago from Burnaby, British Columbia
Just like that. My home internet is down and i was just about to finish my movie. Thanks @ShawInfo
Jennifer West (@Westjet007) reported 48 minutes ago from Vancouver, British Columbia
I seriously recommend that people NOT get services with @Shawhelp. They don't keep their word and customer service is atrocious. Telus is your better option.
Bryn Morgan Williams (@brynmw) reported 48 minutes ago from Vancouver, British Columbia
Great. @ShawInfo cable tv down and next available support is next Saturday. No tv for a week would be okay, if I was at school, but it’s Spring Break!!! Time to rethink cable tv and go interwebby.
Yvonne Bray (@PSPilates) reported 53 minutes ago from West End, British Columbia
Totally fed up with Shaw. Audio cuts out repeatedly and it’s always the same responses which never fix the issue. Numerous complaints re same and pixelation. @Shawhelp
Craig Minielly (@craigminielly) reported 55 minutes ago from Vancouver, British Columbia
@Shawhelp I stand corrected, I have your Internet 300 service 🙈 Will do.
Prairie Paul (@PaulDoroshenko) reported 55 minutes ago from Vancouver, British Columbia
Every time I contact @ShawInfo to have some service or set up, every single time they screw it up. And again today. More competition would be better than less.
RitchWorld (@RitchWorld) reported 55 minutes ago from New Westminster, British Columbia
@Shawhelp Actually there is no point. You can train your support to recognize, appreciate and value long terms customers. I was actually surprised how greedy Shaw is. The big kicker was charging my in laws more money for internet 15 than I pay for my 300 internet.
Curtis (@Jones_NS99) reported 58 minutes ago from North Vancouver, British Columbia
@Shawhelp I do not normally escalate these things, but I am floored by the absurdity of what I just experienced on behalf of a family member, who has been a loyal customer for 40 years. I will DM, but honestly, you need to do better.

Shaw Issues Reports

Latest outage, problems and issue reports in social media:

Bonnie Lee (@stitchlady) reported 7 minutes ago
@M_S_Fricker @ShawInfo @RogersHelps The average time I've been on hold for tech support is 45 min+. Rogers doesn't want you to get any help from a human being - they want you to do everything online yourself despite the fact most tech problems can't be helped online. And the music sucks!
Heldy (@HeldyCarvalho) reported 8 minutes ago
@Shawhelp Thanks. I have been trying to use the chat since 9AM. The auto log out feature every 10 minutes is brutal when you have to hold for support for at least hours. The only reason I stayed with Shaw is because you have had better support than Telus, historically.
always smile 🇨🇦 (@cari_goncalves) reported 8 minutes ago
@Shawhelp @gfliverpool9966 Not working for me either. Ridiculous
Tyler ❄☕☃ (@Valomir) reported 11 minutes ago
@Shawhelp hey pals, I my internet has ceased working a couple times tonight and I'm wondering if there is an outage near the community of Sunalta in Calgary. The modem light is solid white but neither my wifi or Ethernet produce internet. I have power cycled the modem.
Les Stelmach 🇨🇦🇺🇦 (@LesIsMore1) reported 11 minutes ago
@slackerman10 @Shawhelp Any company (telcos, banks, util, etc) whose phone line REGULARLY says “we are experiencing higher than normal call volumes” is just short-staffing. They are optimizing cost over service. What is the maximum tolerance for a customer, etc. it’s obviously worse for oligopoly
Ugabug (@MaryPChipman) reported 11 minutes ago
@Shawhelp We did it all. It turned out Shaw hadn't properly registered the devices. 2 hours spent on the 'easy swap out' new modem (1 hr w tech support). Worse problems with the TV swapout, still unresolved. 1 hr trying everything, 1 hr waiting for tech support, 1 hour w it. New box needed
Amanda B (@smandaleeb) reported 20 minutes ago
@Shawhelp Hey Shaw, I've been waiting on hold for 3 hours to get through to Customer Service to tell you that your utility box is smashed and our business hasn't had internet or phone service all afternoon...
Jonathan Mason (@masonstcc) reported 21 minutes ago
@shaw @shawhelp So literally nothing is working properly. Service is terrible at best. Not sure this post will even go thru. I pay lots per month and need way better service.
elwood shand (@edshand1) reported 22 minutes ago
@Shawhelp I’m getting no signal on one of my tvs and the box underneath has no lights but the other boxes do. I changed the hdmi cable and still nothing.
bc_2027 (@bc_2025_vision) reported 22 minutes ago
@Shawhelp We really need wait times & callback from Rogers with Shaw support. We had this for > 10 years before it was stopped. Now TELUS has these services and Rogers with Shaw does not. @Rogers Customer service should not be a hardship on hold … no clue whether we will wait hours😟