Shaw outages and service status in Brighouse, British Columbia

Problems in the last 24 hours in Brighouse, British Columbia

The chart below shows the number of Shaw reports we have received in the last 24 hours from users in Brighouse, British Columbia and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Live Outage Map Near Brighouse, British Columbia

The most recent Shaw outage reports came from the following cities: Vancouver, Burnaby, North Vancouver, and Richmond.

City	Problem Type	Report Time
Vancouver	Internet	9 hours ago
Burnaby	Internet	15 hours ago
Burnaby	Wi-fi	15 hours ago
Vancouver	Internet	2 days ago
Vancouver	Internet	2 days ago
Vancouver	Internet	2 days ago

Nearby cities with recent reports

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Shaw Issues Reports Near Brighouse, British Columbia

Latest outage, problems and issue reports in Brighouse and nearby locations:

• 
  mrslprime (@mrslprime) reported 11 minutes ago from Vancouver, British Columbia

  @Shawhelp Good morning, I'm having trouble with the internet. It says 'No internet'. Please help me if you can, thank you.

• 
  Quinn Mell-Cobb (@QuinnMellCobb) reported 12 minutes ago from Vancouver, British Columbia

  @Shawhelp Myself and two other people (all with university educations) were unable to figure out how to install it, and now I’m paying for a service I’m not receiving. Come fix this immediately or I’m going back to @TELUS.

• 
  Crystall (@loop1277) reported 12 minutes ago from Vancouver, British Columbia

  @Shawhelp are you guys having phone/internet issues in greater Vancouver??? Both my phone and internet are down at my business

• 
  Tom Beith (@Tbeithnow) reported 16 minutes ago from Vancouver, British Columbia

  @Shawhelp my cable does not run properly , freezes and I have no sound. I have tried to unplug and restart to no effect . Please help

• 
  Quinn Mell-Cobb (@QuinnMellCobb) reported 19 minutes ago from Vancouver, British Columbia

  @Shawhelp Myself and two other people (all with university educations) were unable to figure out how to install it, and now I’m paying for a service I’m not receiving. Make this right immediately or I’m going back to @TELUS.

• 
  Marlow 🇨🇦🇺🇦 (@Marlow22) reported 19 minutes ago from Vancouver, British Columbia

  @Shawhelp Did you upgrade or change something because our wifi is not working well, extenders all show working but drop off abruptly and don’t rejoin very quickly either. Some devices won’t connect at all!

• 
  Rina Liddle 💜 💜 💜 (@Liddleworks) reported 27 minutes ago from Vancouver, British Columbia

  There’s nothing like watching a really intense scene in a movie and getting the notification that your bandwidth isn’t enough or you’re having connectivity issues @Shawhelp, every night this week. I’ve had uninterrupted service for over 10 years and now this.

• 
  Rose Hillier (@rlhnyvr) reported 30 minutes ago from North Vancouver, British Columbia

  @NorthVanMike Are you online? @Shawhelp says no known issues. We've been out all morning here at the office 😡

• 
  mike blackmon (@MikeyBlackmon) reported 33 minutes ago from Burnaby, British Columbia

  Wow so after 3.5 hours trying to help my parents switch to @ShawInfo and having a tech come out to their house, but they didn’t, and talking to the loyalty team @Shawhelp, they will be going back to Telus, haven’t seen service like this ever, and time for me to switch as well 👎

• 
  Tiffany Kalanj (@TiffanyKalanj) reported 36 minutes ago from Vancouver, British Columbia

  Word to the wise- don’t use @ShawInfo - they added charges to my bill and I’ve been bounced from messenger, phone and now “email” customer service reps each time I’m told “sorry I’m not able to help me”. Careful - don’t sign a contract. #shady

• 
  Tiffany Kalanj (@TiffanyKalanj) reported 36 minutes ago from Vancouver, British Columbia

  Update: @ShawInfo also confirmed they can't help me. But they’ll get back to me.... *sigh* don't sign a contract with SHAW

• 
  Michelle Carter (she,her,hers) (@Britbirdvancity) reported 38 minutes ago from Vancouver, British Columbia

  @Shawhelp is there an outage in Vancouver? At a time when it's most needed your internet is v unreliable

• 
  Sean Vanderfluit (@Vanderfluit) reported 44 minutes ago from Richmond, British Columbia

  @Shawhelp ...especially since it's been almost two hours since I was told I'd been sent an email confirming the appointment, yet nothing. I wonder if the other customer got it instead. 😕

• 
  aanshik1 (@Aanshik1) reported 44 minutes ago from Vancouver, British Columbia

  @Shawhelp I am facing intermittent connectivity issues again. I have sent you DM with the info, pls advise ASAP!

• 
  Alice, The Alice (@AliceTheAlice1) reported 45 minutes ago from Burnaby, British Columbia

  @ShawInfo There's a reason behind the generic design of a thin rectangle in electronics. It's to allow the heat to spread and disappait. This unit is not designed as such so no wonder it sucks at regulating it's internal temperature.

• 
  Yvonne Bray (@PSPilates) reported 47 minutes ago from West End, British Columbia

  @Shawhelp Blue curve not working once again

• 
  BdblE (@MsYouDoYou) reported 52 minutes ago from Burnaby, British Columbia

  I hope @ShawInfo plans to pay for this day of lost work and explain to my staff why payroll is delayed because this is some insane bullshit. Also, when you have a recorded message about an outage, your website shouldn’t say “good news! No outages!”

• 
  Russian Tim (@RussianTim61) reported 53 minutes ago from Vancouver, British Columbia

  @jackhayter @Shawhelp Just spoke to someone at support, they said that we have an outage in the area. I also live in the West End.

• 
  Steven Wu (@Stevenwu53) reported 56 minutes ago from Vancouver, British Columbia

  @Shawhelp wifi down it will not let me login

• 
  Curtis (@Jones_NS99) reported 58 minutes ago from North Vancouver, British Columbia

  Hey @Shawhelp your agent just disconnected us after offering a retention plan that was more than what your website quotes new customers. This is after 3 weeks of disrupted service. What is going on over there?

Shaw Issues Reports

Latest outage, problems and issue reports in social media:

• 
  sarah (@punkwich) reported 7 minutes ago

  lmao I switched my internet to my husband's name with @Rogers slash @ShawInfo and the nice man at the store said I had to call to cancel my current internet, can't do it in store, so I've called every day since Saturday and waited more than an hour on hold without getting thru

• 
  🇨🇦Jay (@jayrlocked) reported 8 minutes ago

  @Shawhelp you know we pay an exorbitant amount of money for cable and internet and the service being 2 hours is unacceptable not to mention the frequent everyone’s home from work everyday outages!

• 
  Lindsay I.R Wiebe (@LindsayWiebeRD) reported 8 minutes ago

  @Shawhelp I’ve been trying for a while for a solution, but it looks like we will end up changing providers next month, as we have not found a solution and I’m not the only one who has this issue with the X series modems.

• 
  Les Stelmach 🇨🇦🇺🇦 (@LesIsMore1) reported 9 minutes ago

  @slackerman10 @Shawhelp Any company (telcos, banks, util, etc) whose phone line REGULARLY says “we are experiencing higher than normal call volumes” is just short-staffing. They are optimizing cost over service. What is the maximum tolerance for a customer, etc. it’s obviously worse for oligopoly

• 
  Ziad 😷 Fazel 🇨🇦🇺🇦💉 (@ZiadFazel) reported 12 minutes ago

  @Shawhelp You’ve admitted you can’t access my account. So what good is sending you a DM? This is my real name. Tell your management to look up my file in your records and fix the problem identified and admitted in your own logs. Entire problem + solution are WITHIN @Rogers. So fix it.

• 
  Kathryn Taylor (@katinedmonton) reported 12 minutes ago

  What is wrong with @Rogers . My husband called twice, was on hold for 20 minutes then you hung up. Will the 3rd time be the charm. I hate that @ShawInfo became @Rogers , terrible service

• 
  Dave W (@penskefile79) reported 13 minutes ago

  @Shawhelp I need help. My cable keeps cutting out - to the point I can’t watch anything. The shows I recorded also have issues. Some of them have audio issues or are not accessible. I’ve tried to call a couple times - but the hold time is +1 hour and I just give up. Please help.

• 
  R@X (@RiseN_Guard) reported 16 minutes ago

  @ShawInfo LOUSY CUSTOMER SERVICE ....WHY the long wait times just to speak to an agent? You are making billions yet too cheap to hire staff. Corporate Greed!

• 
  rc edwards (@f1redwards) reported 16 minutes ago

  @Shawhelp Why is it always a struggle to connect to Tubi? Yes, I have unplugged and restarted my box multiple times and it rarely connects. I’m paying for the service I expected it to work. If not, I expect a discount on my bill this month because this is ridiculous.

• 
  Lindsay I.R Wiebe (@LindsayWiebeRD) reported 18 minutes ago

  Shaw/Rogers never responded to lowering my bill and I’ve even tried chat and calling multiple times in the past. I am in the process of filing a CRTC complaint. @RogersHelps @ShawInfo