Shaw outages and service status in New Westminster, British Columbia

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Full Outage Map

Shaw generated 4 outage signals in the last 24 hours around New Westminster, including 4 direct reports.
The most common problems reported in this area mention Internet, TV, and Wi-fi.
The most recent signal from this area was received May 22, 11:35 PM EDT.

Internet (66%)
TV (14%)
Wi-fi (13%)
Total Blackout (4%)
Phone (2%)
E-mail (1%)

The latest reports from users having issues in New Westminster come from postal codes V3M .

Shaw offers broadband internet, TV and phone services to businesses and individuals. Shaw mainly serves clients in British Columbia and Alberta.

Problems in the last 24 hours in New Westminster, British Columbia

The chart below shows the number of Shaw reports we have received in the last 24 hours from users in New Westminster, British Columbia and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Time of day (EST)	Number of reports	New Westminster	Baseline
May 22, 1:00 PM EDT	0	0	0
May 22, 1:20 PM EDT	0	0	0
May 22, 1:40 PM EDT	0	0	0
May 22, 2:00 PM EDT	0	0	0
May 22, 2:20 PM EDT	0	0	0
May 22, 2:40 PM EDT	0	0	0
May 22, 3:00 PM EDT	0	0	0
May 22, 3:20 PM EDT	0	0	0
May 22, 3:40 PM EDT	0	0	0
May 22, 4:00 PM EDT	0	0	0
May 22, 4:20 PM EDT	0	0	0
May 22, 4:40 PM EDT	0	0	0
May 22, 5:00 PM EDT	0	0	0
May 22, 5:20 PM EDT	0	0	0
May 22, 5:40 PM EDT	0	0	0
May 22, 6:00 PM EDT	0	0	0
May 22, 6:20 PM EDT	0	0	0
May 22, 6:40 PM EDT	0	0	0
May 22, 7:00 PM EDT	0	0	0
May 22, 7:20 PM EDT	0	0	0
May 22, 7:40 PM EDT	0	0	0
May 22, 8:00 PM EDT	0	0	0
May 22, 8:20 PM EDT	0	0	0
May 22, 8:40 PM EDT	0	0	0
May 22, 9:00 PM EDT	0	0	0
May 22, 9:20 PM EDT	0	0	0
May 22, 9:40 PM EDT	0	0	0
May 22, 10:00 PM EDT	0	0	0
May 22, 10:20 PM EDT	0	0	0
May 22, 10:40 PM EDT	0	0	0
May 22, 11:00 PM EDT	0	0	0
May 22, 11:20 PM EDT	0	0	0
May 22, 11:40 PM EDT	0	0	0
May 23, 12:00 AM EDT	0	0	0
May 23, 12:20 AM EDT	0	0	0
May 23, 12:40 AM EDT	0	0	0
May 23, 1:00 AM EDT	0	0	0
May 23, 1:20 AM EDT	0	0	0
May 23, 1:40 AM EDT	0	0	0
May 23, 2:00 AM EDT	0	0	0
May 23, 2:20 AM EDT	0	0	0
May 23, 2:40 AM EDT	0	0	0
May 23, 3:00 AM EDT	0	0	0
May 23, 3:20 AM EDT	0	0	0
May 23, 3:40 AM EDT	0	0	0
May 23, 4:00 AM EDT	0	0	0
May 23, 4:20 AM EDT	0	0	0
May 23, 4:40 AM EDT	0	0	0
May 23, 5:00 AM EDT	0	0	0
May 23, 5:20 AM EDT	0	0	0
May 23, 5:40 AM EDT	0	0	0
May 23, 6:00 AM EDT	0	0	0
May 23, 6:20 AM EDT	0	0	0
May 23, 6:40 AM EDT	0	0	0
May 23, 7:00 AM EDT	0	0	0
May 23, 7:20 AM EDT	0	0	0
May 23, 7:40 AM EDT	0	0	0
May 23, 8:00 AM EDT	0	0	0
May 23, 8:20 AM EDT	0	0	0
May 23, 8:40 AM EDT	0	0	0
May 23, 9:00 AM EDT	0	0	0
May 23, 9:20 AM EDT	0	0	0
May 23, 9:40 AM EDT	0	0	0
May 23, 10:00 AM EDT	0	0	0
May 23, 10:20 AM EDT	0	0	0
May 23, 10:40 AM EDT	0	0	0
May 23, 11:00 AM EDT	0	0	0
May 23, 11:20 AM EDT	0	0	0
May 23, 11:40 AM EDT	0	0	0
May 23, 12:00 PM EDT	0	0	0
May 23, 12:20 PM EDT	0	0	0
May 23, 12:40 PM EDT	0	0	0
May 23, 1:00 PM EDT	0	0	0

At the moment, we haven't detected any problems at Shaw. Are you experiencing issues or an outage? Leave a message in the comments section!

Live Outage Map Near New Westminster, British Columbia

The most recent Shaw outage reports came from the following cities: Vancouver, Surrey, Burnaby, North Vancouver, Coquitlam, Port Moody, Anmore, New Westminster, Richmond, Pitt Meadows, Port Coquitlam, and Coquitlam.

City	Problem Type	Report Time
Vancouver	Internet	14 hours ago
Vancouver	Internet	14 hours ago
Vancouver	Internet	18 hours ago
Vancouver	Internet	24 hours ago
Vancouver	Internet	2 days ago
Surrey	Internet	2 days ago

Nearby cities with recent reports

Vancouver

15 recent signals

14 hours ago

Surrey

4 recent signals

2 days ago

Burnaby

1 recent signals

6 days ago

North Vancouver

1 recent signals

7 days ago

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Shaw Issues Reports Near New Westminster, British Columbia

Latest outage, problems and issue reports in New Westminster and nearby locations:

BdblE (@MsYouDoYou) reported 1 minute ago from Burnaby, British Columbia
I hope @ShawInfo plans to pay for this day of lost work and explain to my staff why payroll is delayed because this is some insane bullshit. Also, when you have a recorded message about an outage, your website shouldn’t say “good news! No outages!”
Jossana Haas (@jossanahaas) reported 2 minutes ago from Vancouver, British Columbia
Shame on you, @ShawInfo @Shawhelp 🤬 poor internet for weeks, when The scheduled visit day arrive, the techs didn’t show up! Worse than that, is rebooking the visit for next week! Worst customer service ever 🤡
Michelle Carter 🇬🇧🇨🇦 (@Britbirdvancity) reported 6 minutes ago from Vancouver, British Columbia
@Shawhelp is there an outage in Vancouver? My internet keeps dropping out. Getting frustrated withthese constant disruptions in service.
colored pencil (@singh_sp) reported 8 minutes ago from Burnaby, British Columbia
@Shawhelp - my internet fiber gig plan sucks. disconnected 25 times Ina day. U tech fixed it and worked for 15 days. Again loses connection every now n then. I work from home. Hampering my work. Tech is scheduled for May 10. Should I close my work till then?
Michael Brimer (@IMBrimer) reported 10 minutes ago from Vancouver, British Columbia
@ShawInfo Nope, I’m downtown #vancouver and my internet drops out over an old school network daily
Manpreet Suhi (@ManpreetSuhi) reported 15 minutes ago from Burnaby, British Columbia
@Shawhelp do you have any update on the outage in Burnaby Deer Lake Area?
Mariano D (@marianodss) reported 18 minutes ago from Burnaby, British Columbia
@Shawhelp I’m having an issue with sound. It drops off for a second or 2 intermittently. Does not occur when watching streaming services as I type this it has happened twice in 30 seconds. Any idea? Yes just happened 2 more times. :(
Curtis (@Jones_NS99) reported 18 minutes ago from North Vancouver, British Columbia
@Shawhelp I do not normally escalate these things, but I am floored by the absurdity of what I just experienced on behalf of a family member, who has been a loyal customer for 40 years. I will DM, but honestly, you need to do better.
Tyler, The Creator (@ItsTylerG_) reported 32 minutes ago from Surrey, British Columbia
@Shawhelp my wifi is down on all my devices. Have reset the router and still nothing.
Michael Brimer (@IMBrimer) reported 33 minutes ago from Vancouver, British Columbia
@Shawhelp @ShawInfo your customer service is embarrassing- do you not have #humans ?
Yvonne Bray (@PSPilates) reported 35 minutes ago from West End, British Columbia
@Shawhelp Is there an outage at UBC?
Don Hoglund (@randomdh) reported 37 minutes ago from Surrey, British Columbia
Telus email transition to google what a bloody headache @TELUSsupport @ShawInfo might be time for change Telus cost is way too much with zero help
Leandro Santos (@ls69360) reported 39 minutes ago from Burnaby, British Columbia
@ShawInfo always a waste of time... Never ever fix any problem.. When are you guys are going to help me??
Travel by Rempel (@TRempel604) reported 40 minutes ago from Vancouver, British Columbia
Super annoyed with @Shawhelp So bad with customer service. Just hung up on me.
D Mac. (@macrae_donnie) reported 41 minutes ago from Vancouver, British Columbia
@FarahKotadia @Shawhelp Stiil down on tech support on hold I still down in
ABALI (@G_ABALI_S) reported 46 minutes ago from Vancouver, British Columbia
@Shawhelp I delete my account number in the tweet thank you to warn me. I send a direct message. I hope my issue will be resolve soon.
Sean Vanderfluit (@Vanderfluit) reported 46 minutes ago from Richmond, British Columbia
@Shawhelp Convenient you shut down just as your service goes out.
Bryn Morgan Williams (@brynmw) reported 52 minutes ago from Vancouver, British Columbia
Great. @ShawInfo cable tv down and next available support is next Saturday. No tv for a week would be okay, if I was at school, but it’s Spring Break!!! Time to rethink cable tv and go interwebby.
amu (@Amu3188) reported 53 minutes ago from Surrey, British Columbia
@Shawhelp We want to cancel our internet service. Can we do it online?
shirley silberg (@ShirleySilberg) reported 60 minutes ago from Vancouver, British Columbia
@Shawhelp our picture is pixelating and the wait time on the phone is 1 hour. Please help now.

Shaw Issues Reports

Latest outage, problems and issue reports in social media:

b ☾ (@brandobrennan) reported 4 minutes ago
@Shawhelp being on hold for 3 hours so far is quite ridiculous (2 days in a row now). At this point i’m about to dispute charges w my bank. Why is your customer service impossible to contact?
Megan (@M_So) reported 5 minutes ago
Is anyone else in #Winnipeg having trouble with their @Shawhelp internet. I’m doing everything I can to avoid calling but I fear it’s inevitable…
Lindsay I.R Wiebe (@LindsayWiebeRD) reported 11 minutes ago
@Shawhelp @Rogers another day, another problem with our internet cutting out yet again. 😡
Bri (@cyberqt) reported 13 minutes ago
@TSN_Sports @Shawhelp why does F1 sound like they are yelling down a tin hallway? It's only the show, not the commercials. It's awful. It was both TSN channels(practice and qualifying)
OC_2030 (@oc_2030_vision) reported 18 minutes ago
@Shawhelp Thanks for this update … customer service improves with customer feedback like mine. Next time just turn on TV and see if “The Frame” is on your own TV.
Jenn (@jskapin) reported 23 minutes ago
@Shawhelp Internet, and it’s in Cochrane, ab. Self service doesn’t work either.
Ugabug (@MaryPChipman) reported 24 minutes ago
@Shawhelp We did it all. It turned out Shaw hadn't properly registered the devices. 2 hours spent on the 'easy swap out' new modem (1 hr w tech support). Worse problems with the TV swapout, still unresolved. 1 hr trying everything, 1 hr waiting for tech support, 1 hour w it. New box needed
Deborah Pineda (@pineda_deborah) reported 29 minutes ago
@Shawhelp is the Abbeydale area having internet issues? My internet is super slow 🥹🥹🥹
Young and Fly (@Freshtodef) reported 30 minutes ago
@Shawhelp @LindsayWiebeRD Former Shaw client here of over 25 years. I recommend switching to another provider. Shaw Cable has horrible customer service and no respect for long time customers all they want is your money. I blame it on the merger with even more greedy Rogers customers are just a number now
Mat Thomas (@EmptyUK) reported 30 minutes ago
@Shawhelp Actually I called and it said there is a known outage. Any idea what’s going on?