Shaw Outage Report in New Westminster, British Columbia

Problems in the last 24 hours in New Westminster, British Columbia

The chart below shows the number of Shaw reports we have received in the last 24 hours from users in New Westminster, British Columbia and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Most Reported Problems

The following are the most recent problems reported by Shaw users through our website.

• Internet (55%)
• TV (18%)
• Wi-fi (11%)
• E-mail (9%)
• Total Blackout (6%)
• Phone (2%)

Live Outage Map Near New Westminster, British Columbia

The most recent Shaw outage reports came from the following cities: Vancouver, Anmore, Surrey, Pitt Meadows, Coquitlam, Port Coquitlam, Burnaby, Richmond, Coquitlam, North Vancouver, Langley, New Westminster, and Port Moody.

City	Problem Type	Report Time
Vancouver	Internet	5 hours ago
Vancouver	Internet	6 hours ago
Vancouver	Internet	9 hours ago
Anmore	Internet	14 hours ago
Vancouver	Internet	14 hours ago
Surrey	Internet	17 hours ago

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Shaw Issues Reports Near New Westminster, British Columbia

Latest outage, problems and issue reports in New Westminster and nearby locations:

• 
  Vanessa (@VNSSAWBSTR) reported 2 minutes ago from Vancouver, British Columbia

  @Shawhelp my internet and tv went down suddenly. Hopefully it will be up again by morning.

• 
  Rosario (@DekeyPetey40) reported 9 minutes ago from Port Coquitlam, British Columbia

  Hey @Shawhelp is internet down in poco?

• 
  Doug Corbett (@corbettdoug) reported 10 minutes ago from Port Coquitlam, British Columbia

  @Shawhelp can someone please call me as a truck just knocked a cable down in front of my house. 3970 cedar drive Poco. 6947628993. Doug

• 
  Stephen Fung (@stephenfung) reported 13 minutes ago from Coquitlam, British Columbia

  Hey @TELUSsupport . Just got #PureFibre. My @Shawhelp modem is at the curb. One problem. I can see another account in my profile. I can stop their WiFi & reboot their modem. Fun. Can someone reach out? Tried calling now but apparently not 9PM close as stated. Thx.

• 
  Moke (@mykeymause) reported 15 minutes ago from North Vancouver, British Columbia

  Honestly, Telus sending me an email saying “you’re on the best network in town - way better than @ShawInfo/@FreedomMobile’s” makes me want to switch from Telus... attack ads, wtf?

• 
  Russian Tim (@RussianTim61) reported 17 minutes ago from Vancouver, British Columbia

  @jackhayter @Shawhelp Just spoke to someone at support, they said that we have an outage in the area. I also live in the West End.

• 
  Alan Alilo (@AliloAlan) reported 17 minutes ago from Vancouver, British Columbia

  @Shawhelp hi i wonder i always has problem with my bills

• 
  Travel by Rempel (@TRempel604) reported 18 minutes ago from Vancouver, British Columbia

  Super annoyed with @Shawhelp So bad with customer service. Just hung up on me.

• 
  Heist (@TheHeistMonkey) reported 20 minutes ago from Surrey, British Columbia

  @Shawhelp any service interruptions in South Surrey British Columbia? Last 30 minutes blinking green light on my router.

• 
  Jay Holtslander (@j_holtslander) reported 24 minutes ago from Vancouver, British Columbia

  @Shawhelp @lostinvention I seem to be having issues in Vancouver. About 50% of websites don’t load.

• 
  shirley silberg (@ShirleySilberg) reported 26 minutes ago from Vancouver, British Columbia

  @Shawhelp our picture is pixelating and the wait time on the phone is 1 hour. Please help now.

• 
  Chris Simpson (@chris_e_simpson) reported 29 minutes ago from North Vancouver, British Columbia

  Darn it, internet connection. Hey @Shawhelp is there an issue in North Vancouver? My modem won't go past the green flashing stage.

• 
  Travis Hill (@triple_aardvark) reported 31 minutes ago from Surrey, British Columbia

  @Shawhelp I appreciate the reply, but my parents aren't on Twitter. Phone support is important both because not everyone is Internet savvy, and also because Internet connectivity is often the problem your customers are trying to contact you about.

• 
  Stephen Fung (@stephenfung) reported 37 minutes ago from Coquitlam, British Columbia

  @angelastamour @TELUSsupport @Shawhelp Looks like it's being handled. They are escalating because it seems like quite the technical issue. Fun times! 🤓

• 
  Jossana Haas (@jossanahaas) reported 37 minutes ago from Vancouver, British Columbia

  Shame on you, @ShawInfo @Shawhelp 🤬 poor internet for weeks, when The scheduled visit day arrive, the techs didn’t show up! Worse than that, is rebooking the visit for next week! Worst customer service ever 🤡

• 
  Mariano D (@marianodss) reported 47 minutes ago from Burnaby, British Columbia

  @Shawhelp I’m having an issue with sound. It drops off for a second or 2 intermittently. Does not occur when watching streaming services as I type this it has happened twice in 30 seconds. Any idea? Yes just happened 2 more times. :(

• 
  Travis Hill (@triple_aardvark) reported 50 minutes ago from Surrey, British Columbia

  @ShawInfo What on Earth is up with your phone support? My parents selected to receive a call back when an agent becomes available. The system called back immediately and put them on hold for almost an hour. They gave up.

• 
  Michelle Carter (she,her,hers) (@Britbirdvancity) reported 51 minutes ago from Vancouver, British Columbia

  @Shawhelp is there an outage in Vancouver? At a time when it's most needed your internet is v unreliable

• 
  amu (@Amu3188) reported 53 minutes ago from Surrey, British Columbia

  @Shawhelp We want to cancel our internet service. Can we do it online?

• 
  Heist (@TheHeistMonkey) reported 54 minutes ago from Surrey, British Columbia

  @Shawhelp my modem / router started blinking green and I’ve lost my internet. In South Surrey. Please help.

Shaw Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Busayo Ojo (@bobuszee) reported 3 minutes ago

  @Shawhelp I am still waiting for a call back from your support team since yesterday but nothing

• 
  Norse (@SinatraSoul) reported 4 minutes ago

  @Shawhelp Check yourself Blair, no one wants those channels you listed, not what I’m talking about. Step into details pal, it will help you get a head in life. Box is recent, you guys don’t support MSNBC in HD. Get a grip my man, and maybe work for a company that can keep up. Sad

• 
  Jimbo (@TherealBapu) reported 5 minutes ago

  @Shawhelp What why would I need support now. The system came back on this morning. I am just wondering how is that you guys don’t tell your employees that we’re having a system shut down. Had I not checked to see this I would probably still be working on my cable box trying to fix it.

• 
  Amitabha (@amitabh2014) reported 5 minutes ago

  Extremely disappointed with Shaw service. I don't have internet for >24 hrs. I had to take unpaid leave work from home as no internet. I have medical emergencies overseas I cannot coordinate. And @Shawhelp only plays a recorded message they r working. 1/2

• 
  Jimbo (@TherealBapu) reported 7 minutes ago

  @Shawhelp Hey I did use that service last night after 45 minutes I asked the rep if there was the service outage throughout the system 5 minutes later they said yes. How ******** do the reps not know there is an outage. What a ****** joke of customer service. This is customer service.

• 
  𝕓𝕚𝕘_𝕗𝕒𝕟𝟚𝟘𝟙𝟡 (@big_fan2019) reported 7 minutes ago

  @Shawhelp changed movie and tv ratings to get a tv show that’s on VOD but it’s not working what am I doing wrong

• 
  Jimbo (@TherealBapu) reported 8 minutes ago

  @Shawhelp Wait so I spent almost An hour with someone doing different things with my tv taking plugs out and putting them in only to ask is there a system issue. Ohh yes sir there is. Why ******** did I waste 45minutes at 11pm when I could be asleep for work. So it’s my fault then.

• 
  Jessika Saks (@KidjessSaks) reported 9 minutes ago

  We carry out installations during a known service outage, and leave you to pick up the pieces 🥲👏🏼💀 @Shawhelp

• 
  Marcus (@majs0201) reported 10 minutes ago

  @Shawhelp should probably shut down in the entire country, their service and coverage is just outstandingly ******

• 
  Simon Lolliot (@simonlolliot) reported 13 minutes ago

  @Shawhelp Thanks for the reply! I've tried all of those. The internet just seems to cut out for 10min and then start up again. Both wifi and plugging directly into the router. No outages reported in my area (UBC) and no previous issues either