Shaw Outage Report in New Westminster, British Columbia
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The latest reports from users having issues in New Westminster come from postal codes V3M.
Shaw offers broadband internet, TV and phone services to businesses and individuals. Shaw mainly serves clients in British Columbia and Alberta.
Full Outage Map
E-mailProblems in the last 24 hours in New Westminster, British Columbia
The chart below shows the number of Shaw reports we have received in the last 24 hours from users in New Westminster and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Shaw. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Shaw users through our website.
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Internet (61%)
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TV (17%)
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Wi-fi (10%)
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Total Blackout (7%)
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E-mail (5%)
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Phone (1%)
Live Outage Map Near New Westminster, British Columbia
The most recent Shaw outage reports came from the following cities: Vancouver, Surrey, New Westminster, Burnaby, Port Coquitlam, Richmond, Coquitlam, North Vancouver, Langley, Coquitlam, Delta and Pitt Meadows.
| City | Problem Type | Report Time |
|---|---|---|
 Vancouver |
Wi-fi | |
| Surrey |
Internet | |
| New Westminster |
TV | |
| Vancouver |
Internet | |
| New Westminster |
Internet | |
| Burnaby |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Shaw Issues Reports Near New Westminster, British Columbia
Latest outage, problems and issue reports in New Westminster and nearby locations:
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Greg McDonald🇨🇦
(@5150GmacSays) reported
from
Langley, British Columbia
@ShawInfo **** you Shaw, what ******** could you possibly be doing that requires an 8 hour service interruption on a Thursday before the clock strikes midnight?! This is bullshit!!!🖕
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Ben
(@bguanzon) reported
from
Surrey, British Columbia
@Shawhelp No updates and still no service (phone, internet and tv) since 8:00 PM last night. What kind of compensation is available for customers? And no updates! Ps: safety issue as no ability to use 911 by phone!!!!
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Chris Falskow
(@falskow) reported
from
Delta, British Columbia
@Eastlink @EastlinkSupport Hey @Shawhelp I hope you’re paying attention here. We could really use your service in North Delta!
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Mariano D
(@marianodss) reported
from
Burnaby, British Columbia
@Shawhelp I’m having an issue with sound. It drops off for a second or 2 intermittently. Does not occur when watching streaming services as I type this it has happened twice in 30 seconds. Any idea? Yes just happened 2 more times. :(
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Norm
(@phoenix45photo) reported
from
North Vancouver, British Columbia
@Shawhelp I sent a DM last evening at 6pm about my cable not working, I have not heard back ...
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Colin Rose
(@ColinRose) reported
from
Vancouver, British Columbia
@Shawhelp is there a service issue I’m Vancouver? My internet is out...
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Michael Brimer
(@IMBrimer) reported
from
Vancouver, British Columbia
@ShawInfo Nope, I’m downtown #vancouver and my internet drops out over an old school network daily
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Vanessa
(@VNSSAWBSTR) reported
from
Vancouver, British Columbia
@Shawhelp my internet and tv went down suddenly. Hopefully it will be up again by morning.
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Michelle Carter 🇬🇧🇨🇦
(@Britbirdvancity) reported
from
Vancouver, British Columbia
@Shawhelp is there an outage in Vancouver? My internet keeps dropping out. Getting frustrated withthese constant disruptions in service.
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Michael Brimer
(@IMBrimer) reported
from
Vancouver, British Columbia
@ShawInfo Not in #vancouver your customer service @ShawInfo is embarrassing
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Tracy ترايسي
(@tracyglennYVR) reported
from
Burnaby, British Columbia
@ShawInfo Internet down on Halston Court, Burnaby. Is there an issue?
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Chris Falskow
(@falskow) reported
from
Delta, British Columbia
The worst internet service provider in the Lower Mainland is @Eastlink! I would so love to get @ShawInfo but they are not in our area. Yet. #InternetConnection #Fail
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Rob Grey
(@rgrey1) reported
from
Burnaby, British Columbia
@Shawhelp I'm spoken to your tech support many many time and they can't help me. Your custom service will not help. Maybe time to speak to @TELUSsupport or @Bell_Support would help me on a New Client Account! #shaw
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Travel by Rempel
(@TRempel604) reported
from
Vancouver, British Columbia
Super annoyed with @Shawhelp So bad with customer service. Just hung up on me.
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Michael Brimer
(@IMBrimer) reported
from
Vancouver, British Columbia
@Shawhelp @ShawInfo your customer service is embarrassing- do you not have #humans ?
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Patricia Young
(@youngcjpl) reported
from
North Vancouver, British Columbia
@ShawInfo my elderly mother has been have internet problems for months. Finally Shaw says they will send a new modem. Oops! They ordered the wrong one and now have to wait even longer. Wont allow us to pick it up ourselves! #Shaw #poorservice
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Phil IS Ridin' Bikes Again
(@PhilRidinBikes) reported
from
New Westminster, British Columbia
@Shawhelp your whole guide system is down. Nothing but channel labels. No program time listings at all.
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Travis Hill
(@triple_aardvark) reported
from
Surrey, British Columbia
@ShawInfo What on Earth is up with your phone support? My parents selected to receive a call back when an agent becomes available. The system called back immediately and put them on hold for almost an hour. They gave up.
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Travis Hill
(@triple_aardvark) reported
from
Surrey, British Columbia
@Shawhelp I appreciate the reply, but my parents aren't on Twitter. Phone support is important both because not everyone is Internet savvy, and also because Internet connectivity is often the problem your customers are trying to contact you about.
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Yvonne Bray
(@PSPilates) reported
from
West End, British Columbia
@Shawhelp Is there an outage at UBC?
Shaw Issues Reports
Latest outage, problems and issue reports in social media:
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Sara 🇨🇦
(@SaraSundaysara) reported
@ShawInfo can I get a bill sent to me? Over the last two weeks I’ve been on hold for over 8 hours and no one can open my account so I can see a bill. It’s been three months and I’ve never received one bill. Just emails demanding payment. I want to see a bill! Please do something!
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Maysy Man 🇨🇦
(@MaysyMan) reported
@Shawhelp there seems to be an internet service disruption in the Blackburn area of Edmonton’s, Alberta. Are technicians aware and looking into the issue?
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blazed383
(@blazed383) reported
@Shawhelp No thanks. I’ve called Telus. Switching should solve my issues that you haven’t fixed since March
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Alex Wiebe
(@ehud42) reported
@Shawhelp What is current ETA for customer support? Been on hold for a while now.
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Michael Brimer
(@IMBrimer) reported
from
Vancouver, British Columbia
@ShawInfo Not in #vancouver your customer service @ShawInfo is embarrassing
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Teri Kerr
(@teriterikerr) reported
@ShawInfo I have no idea how you stay in business! I’ve been on hold now for over 30 minutes waiting for an agent to upgrade my internet and nobody is answering the “live chat”. Tough to stay loyal when your coverage AND service both suck!
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Uncle Ron
(@Uncle_Ron91) reported
@Shawhelp @ShawInfo 's chat support on the website has to be the worst think I've ever experienced. Requested to restart modem, asked if it'll auto reconnect to us, they reply yes. Come back and agent closed conversation. Open with new agent, ask if he can read the previous convo
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Purgy
(@The_Purgy) reported
Hey @Shawhelp , your upload rate constantly dipping to 0 is making my career as a streamer really, REALLY difficult. We have replaced modems, cables, routers, everything. Whatever the issue is, it is between here and @Twitch , and I'd really love if you'd fix it. Please?
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Bjorn Richt
(@BjornRicht) reported
@Shawhelp Is there an outage in Central Saanich??
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sophhh
(@sophhhjamal) reported
@ShawInfo @Shawhelp can you explain why when I request a call back , I get put back on hold for 20 mins??? This is ridiculous. Need business help and have no patience for this **** service / wifi.