Shaw outages and service status in New Westminster, British Columbia

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Full Outage Map

Shaw generated 1 outage signal in the last 24 hours around New Westminster, including 1 direct report.
The most common problems reported in this area mention Internet, Wi-fi, and Total Blackout.
The most recent signal from this area was received Jul 17, 1:02 PM EDT.

Internet (67%)
Wi-fi (11%)
Total Blackout (10%)
TV (9%)
E-mail (3%)

The latest reports from users having issues in New Westminster come from postal codes V3M .

Shaw offers broadband internet, TV and phone services to businesses and individuals. Shaw mainly serves clients in British Columbia and Alberta.

Problems in the last 24 hours in New Westminster, British Columbia

The chart below shows the number of Shaw reports we have received in the last 24 hours from users in New Westminster, British Columbia and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Time of day (EST)	Number of reports	New Westminster	Baseline
Jul 16, 10:20 PM EDT	0	0	0
Jul 16, 10:40 PM EDT	0	0	0
Jul 16, 11:00 PM EDT	0	0	0
Jul 16, 11:20 PM EDT	0	0	0
Jul 16, 11:40 PM EDT	0	0	0
Jul 17, 12:00 AM EDT	0	0	0
Jul 17, 12:20 AM EDT	0	0	0
Jul 17, 12:40 AM EDT	0	0	0
Jul 17, 1:00 AM EDT	0	0	0
Jul 17, 1:20 AM EDT	0	0	0
Jul 17, 1:40 AM EDT	0	0	0
Jul 17, 2:00 AM EDT	0	0	0
Jul 17, 2:20 AM EDT	0	0	0
Jul 17, 2:40 AM EDT	0	0	0
Jul 17, 3:00 AM EDT	0	0	0
Jul 17, 3:20 AM EDT	0	0	0
Jul 17, 3:40 AM EDT	0	0	0
Jul 17, 4:00 AM EDT	0	0	0
Jul 17, 4:20 AM EDT	0	0	0
Jul 17, 4:40 AM EDT	0	0	0
Jul 17, 5:00 AM EDT	0	0	0
Jul 17, 5:20 AM EDT	0	0	0
Jul 17, 5:40 AM EDT	0	0	0
Jul 17, 6:00 AM EDT	0	0	0
Jul 17, 6:20 AM EDT	0	0	0
Jul 17, 6:40 AM EDT	0	0	0
Jul 17, 7:00 AM EDT	0	0	0
Jul 17, 7:20 AM EDT	0	0	0
Jul 17, 7:40 AM EDT	0	0	0
Jul 17, 8:00 AM EDT	0	0	0
Jul 17, 8:20 AM EDT	0	0	0
Jul 17, 8:40 AM EDT	0	0	0
Jul 17, 9:00 AM EDT	0	0	0
Jul 17, 9:20 AM EDT	0	0	0
Jul 17, 9:40 AM EDT	0	0	0
Jul 17, 10:00 AM EDT	0	0	0
Jul 17, 10:20 AM EDT	0	0	0
Jul 17, 10:40 AM EDT	0	0	0
Jul 17, 11:00 AM EDT	0	0	0
Jul 17, 11:20 AM EDT	0	0	0
Jul 17, 11:40 AM EDT	0	0	0
Jul 17, 12:00 PM EDT	0	0	0
Jul 17, 12:20 PM EDT	0	0	0
Jul 17, 12:40 PM EDT	0	0	0
Jul 17, 1:00 PM EDT	0	0	0
Jul 17, 1:20 PM EDT	0	0	0
Jul 17, 1:40 PM EDT	0	0	0
Jul 17, 2:00 PM EDT	0	0	0
Jul 17, 2:20 PM EDT	0	0	0
Jul 17, 2:40 PM EDT	0	0	0
Jul 17, 3:00 PM EDT	0	0	0
Jul 17, 3:20 PM EDT	0	0	0
Jul 17, 3:40 PM EDT	0	0	0
Jul 17, 4:00 PM EDT	0	0	0
Jul 17, 4:20 PM EDT	0	0	0
Jul 17, 4:40 PM EDT	0	0	0
Jul 17, 5:00 PM EDT	0	0	0
Jul 17, 5:20 PM EDT	0	0	0
Jul 17, 5:40 PM EDT	0	0	0
Jul 17, 6:00 PM EDT	0	0	0
Jul 17, 6:20 PM EDT	0	0	0
Jul 17, 6:40 PM EDT	0	0	0
Jul 17, 7:00 PM EDT	0	0	0
Jul 17, 7:20 PM EDT	0	0	0
Jul 17, 7:40 PM EDT	0	0	0
Jul 17, 8:00 PM EDT	0	0	0
Jul 17, 8:20 PM EDT	0	0	0
Jul 17, 8:40 PM EDT	0	0	0
Jul 17, 9:00 PM EDT	0	0	0
Jul 17, 9:20 PM EDT	0	0	0
Jul 17, 9:40 PM EDT	0	0	0
Jul 17, 10:00 PM EDT	0	0	0
Jul 17, 10:20 PM EDT	0	0	0

At the moment, we haven't detected any problems at Shaw. Are you experiencing issues or an outage? Leave a message in the comments section!

Live Outage Map Near New Westminster, British Columbia

The most recent Shaw outage reports came from the following cities: Surrey, Vancouver, North Vancouver, Coquitlam, Burnaby, Port Moody, New Westminster, Anmore, and Richmond.

City	Problem Type	Report Time
Surrey	Internet	10 hours ago
Vancouver	Internet	2 days ago
North Vancouver	TV	2 days ago
Vancouver	Wi-fi	2 days ago
Vancouver	Internet	2 days ago
Vancouver	Internet	3 days ago

Nearby cities with recent reports

Vancouver

15 recent signals

2 days ago

Surrey

2 recent signals

10 hours ago

North Vancouver

1 recent signals

2 days ago

Coquitlam

1 recent signals

6 days ago

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Shaw Issues Reports Near New Westminster, British Columbia

Latest outage, problems and issue reports in New Westminster and nearby locations:

Quinn Mell-Cobb (@QuinnMellCobb) reported 4 minutes ago from Vancouver, British Columbia
@Shawhelp Myself and two other people (all with university educations) were unable to figure out how to install it, and now I’m paying for a service I’m not receiving. Make this right immediately or I’m going back to @TELUS.
Vanessa (@VNSSAWBSTR) reported 4 minutes ago from Vancouver, British Columbia
@Shawhelp my internet and tv went down suddenly. Hopefully it will be up again by morning.
Jeff Thorlacius (@jthor099) reported 5 minutes ago from Vancouver, British Columbia
@Shawhelp Having problems in Vancouver with Gateway. Super slow, buggy, channels displaying incorrectly or not at all. Have cycled power and done system refresh, have unscrewed cables. Any known issues in my area?
Roland van Kaauwen (@DaddyR69) reported 8 minutes ago from Surrey, British Columbia
@ShawInfo. I get there’s a problem but this is ridiculous. I never had problems like this when I was a Telus client. Someone PLEASE ADVISE what the hell is going on and when my cable and internet is coming back up !?!?! 2/2
shea (@sheaC_3) reported 9 minutes ago from Burnaby, British Columbia
I have had by far the worst customer service experience w: @ShawInfo, I would never recommend.
Julia Davis (@JuliaHZD) reported 17 minutes ago from West End, British Columbia
@Shawhelp Is there an outage in Vancouver right now?
mrslprime (@mrslprime) reported 20 minutes ago from Vancouver, British Columbia
@Shawhelp Good morning, I'm having trouble with the internet. It says 'No internet'. Please help me if you can, thank you.
Tri (@geekdad604) reported 21 minutes ago from North Vancouver, British Columbia
@Shawhelp a tech wasn’t able perform our install during our scheduled appointment last week and Shaw didn’t reschedule my port out - now my internet is down. I’m WFH and need connectivity. Help!
RitchWorld (@RitchWorld) reported 22 minutes ago from New Westminster, British Columbia
Had a good talk with .@Shawhelp this weekend. After 20+ years of service, they played the greed game and didn’t want to talk. Called @TELUS and so happy to talk and worked a fabulous deal. father in law is happy as he will be saving $600/ year on home internet, cable and phone.
Phil IS Ridin' Bikes Again (@PhilRidinBikes) reported 22 minutes ago from New Westminster, British Columbia
@Shawhelp your whole guide system is down. Nothing but channel labels. No program time listings at all.
Tracy ترايسي (@tracyglennYVR) reported 29 minutes ago from Burnaby, British Columbia
@ShawInfo Internet down on Halston Court, Burnaby. Is there an issue?
Tyler, The Creator (@ItsTylerG_) reported 36 minutes ago from Surrey, British Columbia
@Shawhelp my wifi is down on all my devices. Have reset the router and still nothing.
Master P.Le🇨🇦✌️🗽 (@MasterXSY) reported 46 minutes ago from Port Coquitlam, British Columbia
@ShawInfo internet not operating, problem???
Monique Cloutier (@cloutier68) reported 48 minutes ago from Vancouver, British Columbia
@stephenbraverm1 @Jen_Newsted @Shawhelp I could use an upgrade for my internet too. Never seems to get around to do this though.
Stephen Fung (@stephenfung) reported 48 minutes ago from Coquitlam, British Columbia
@angelastamour @TELUSsupport @Shawhelp Looks like it's being handled. They are escalating because it seems like quite the technical issue. Fun times! 🤓
Tyler, The Creator (@ItsTylerG_) reported 50 minutes ago from Surrey, British Columbia
@Shawhelp you guys still down? i know there’s been service outages in Surrey n i’m currently affected, jus wanna know a possible ETA :)
Sean Vanderfluit (@Vanderfluit) reported 54 minutes ago from Richmond, British Columbia
@Shawhelp Convenient you shut down just as your service goes out.
Travel by Rempel (@TRempel604) reported 54 minutes ago from Vancouver, British Columbia
Super annoyed with @Shawhelp So bad with customer service. Just hung up on me.
Scuderia F1 Podcast (@ScuderiaF1Pod) reported 55 minutes ago from Coquitlam, British Columbia
Hi folks - alas, there will be no podcast today. 😭😭😭😭😭 @MarkinVancity’s @ShawInfo internet connection has been down for a week and he’s already burned through 200gb using his Mobile hotspot. Hoping to resume recording this week when @ShawInfo finally fixes the issue.
macaroni in a pot (@jooooodooolp) reported 56 minutes ago from Burnaby, British Columbia
Just like that. My home internet is down and i was just about to finish my movie. Thanks @ShawInfo

Shaw Issues Reports

Latest outage, problems and issue reports in social media:

rc edwards (@f1redwards) reported 6 minutes ago
@Shawhelp Why is it always a struggle to connect to Tubi? Yes, I have unplugged and restarted my box multiple times and it rarely connects. I’m paying for the service I expected it to work. If not, I expect a discount on my bill this month because this is ridiculous.
Jenn (@jskapin) reported 9 minutes ago
@Shawhelp Internet, and it’s in Cochrane, ab. Self service doesn’t work either.
Release the files (@BlackBlazeE) reported 13 minutes ago
Due to issues with @ShawInfo 's internet service, today's raid on the DOJ stream will be canceled unless something drastically changes. We here at the Black Blaze Collective assume that either the @TheJusticeDept is once again trying to stop us, or that Rogers/Shaw also defends pedos. The most likely case is sheer incompetence given what we know about the structure within Rogers/Shaw, but our narrative sounds better. Indoctrination broadcasts will resume ASAP.
O.A (@dae_j01) reported 14 minutes ago
@Shawhelp today is the third day I have been trying to contact your technical support and it is heartbreaking. On one of those days I waited on the call for over 5 hours and no one answered. Can someone reach out to me please? Thank you.
OC_2030 (@oc_2030_vision) reported 15 minutes ago
@Shawhelp Shaw used to have a wonderful feature on phone calls that gave us an estimate of our wait time and also allowed us to get a callback. WE REALLY miss this. Shaw (Calgary White Cowboy hats) seemed to be more 'customer focused' than Rogers (3 piece business suits) take care.
j@stW@tching (@j4stW4tching) reported 17 minutes ago
@Shawhelp aeems that roger/shaw internet in ellerslie edmonton is dropping a lot? Any issues in this area?
Ender (@Endfx11) reported 20 minutes ago
@Shawhelp is there an outage in East Saskatoon right now?
Anne (@anelame) reported 24 minutes ago
@Shawhelp need to boom an appointment with tech as phone line is down. Been on hold/queue for 2h This is madness
Ugabug (@MaryPChipman) reported 24 minutes ago
@Shawhelp Now the old TV box doesn't work & the new one to replace the defective one sent us won't arrive until Friday. This 'easy self-install' cost me a half-day & cost Rogers Shaw 3 hours of tech time, just so it could save a few bucks by not sending a techie. And we pay $$$$ for this.
Deborah Pineda (@pineda_deborah) reported 30 minutes ago
@Shawhelp is the Abbeydale area having internet issues? My internet is super slow 🥹🥹🥹