Shaw outages and service status in New Westminster, British Columbia

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Full Outage Map

Shaw generated 3 outage signals in the last 24 hours around New Westminster, including 3 direct reports.
The most common problems reported in this area mention Internet, TV, and Wi-fi.
The most recent signal from this area was received Apr 13, 3:46 PM EDT.

Internet (57%)
TV (18%)
Wi-fi (10%)
E-mail (9%)
Total Blackout (4%)
Phone (3%)

The latest reports from users having issues in New Westminster come from postal codes V3M .

Shaw offers broadband internet, TV and phone services to businesses and individuals. Shaw mainly serves clients in British Columbia and Alberta.

Problems in the last 24 hours in New Westminster, British Columbia

The chart below shows the number of Shaw reports we have received in the last 24 hours from users in New Westminster, British Columbia and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Time of day (EST)	Number of reports	New Westminster	Baseline
Apr 12, 11:00 PM EDT	0	0	0
Apr 12, 11:20 PM EDT	0	0	0
Apr 12, 11:40 PM EDT	0	0	0
Apr 13, 12:00 AM EDT	0	0	0
Apr 13, 12:20 AM EDT	0	0	0
Apr 13, 12:40 AM EDT	0	0	0
Apr 13, 1:00 AM EDT	0	0	0
Apr 13, 1:20 AM EDT	0	0	0
Apr 13, 1:40 AM EDT	0	0	0
Apr 13, 2:00 AM EDT	0	0	0
Apr 13, 2:20 AM EDT	0	0	0
Apr 13, 2:40 AM EDT	0	0	0
Apr 13, 3:00 AM EDT	0	0	0
Apr 13, 3:20 AM EDT	0	0	0
Apr 13, 3:40 AM EDT	0	0	0
Apr 13, 4:00 AM EDT	0	0	0
Apr 13, 4:20 AM EDT	0	0	0
Apr 13, 4:40 AM EDT	0	0	0
Apr 13, 5:00 AM EDT	0	0	0
Apr 13, 5:20 AM EDT	0	0	0
Apr 13, 5:40 AM EDT	0	0	0
Apr 13, 6:00 AM EDT	0	0	0
Apr 13, 6:20 AM EDT	0	0	0
Apr 13, 6:40 AM EDT	0	0	0
Apr 13, 7:00 AM EDT	0	0	0
Apr 13, 7:20 AM EDT	0	0	0
Apr 13, 7:40 AM EDT	0	0	0
Apr 13, 8:00 AM EDT	0	0	0
Apr 13, 8:20 AM EDT	0	0	0
Apr 13, 8:40 AM EDT	0	0	0
Apr 13, 9:00 AM EDT	0	0	0
Apr 13, 9:20 AM EDT	0	0	0
Apr 13, 9:40 AM EDT	0	0	0
Apr 13, 10:00 AM EDT	0	0	0
Apr 13, 10:20 AM EDT	0	0	0
Apr 13, 10:40 AM EDT	0	0	0
Apr 13, 11:00 AM EDT	0	0	0
Apr 13, 11:20 AM EDT	0	0	0
Apr 13, 11:40 AM EDT	0	0	0
Apr 13, 12:00 PM EDT	0	0	0
Apr 13, 12:20 PM EDT	0	0	0
Apr 13, 12:40 PM EDT	0	0	0
Apr 13, 1:00 PM EDT	0	0	0
Apr 13, 1:20 PM EDT	0	0	0
Apr 13, 1:40 PM EDT	0	0	0
Apr 13, 2:00 PM EDT	0	0	0
Apr 13, 2:20 PM EDT	0	0	0
Apr 13, 2:40 PM EDT	0	0	0
Apr 13, 3:00 PM EDT	0	0	0
Apr 13, 3:20 PM EDT	0	0	0
Apr 13, 3:40 PM EDT	0	0	0
Apr 13, 4:00 PM EDT	0	0	0
Apr 13, 4:20 PM EDT	0	0	0
Apr 13, 4:40 PM EDT	0	0	0
Apr 13, 5:00 PM EDT	0	0	0
Apr 13, 5:20 PM EDT	0	0	0
Apr 13, 5:40 PM EDT	0	0	0
Apr 13, 6:00 PM EDT	0	0	0
Apr 13, 6:20 PM EDT	0	0	0
Apr 13, 6:40 PM EDT	0	0	0
Apr 13, 7:00 PM EDT	0	0	0
Apr 13, 7:20 PM EDT	0	0	0
Apr 13, 7:40 PM EDT	0	0	0
Apr 13, 8:00 PM EDT	0	0	0
Apr 13, 8:20 PM EDT	0	0	0
Apr 13, 8:40 PM EDT	0	0	0
Apr 13, 9:00 PM EDT	0	0	0
Apr 13, 9:20 PM EDT	0	0	0
Apr 13, 9:40 PM EDT	0	0	0
Apr 13, 10:00 PM EDT	0	0	0
Apr 13, 10:20 PM EDT	0	0	0
Apr 13, 10:40 PM EDT	0	0	0
Apr 13, 11:00 PM EDT	0	0	0

At the moment, we haven't detected any problems at Shaw. Are you experiencing issues or an outage? Leave a message in the comments section!

Live Outage Map Near New Westminster, British Columbia

The most recent Shaw outage reports came from the following cities: Vancouver, North Vancouver, Surrey, Coquitlam, Anmore, Pitt Meadows, Port Coquitlam, Burnaby, Richmond, Coquitlam, New Westminster, and Port Moody.

City	Problem Type	Report Time
Vancouver	Wi-fi	7 hours ago
Vancouver	Internet	15 hours ago
Vancouver	Internet	24 hours ago
North Vancouver	Internet	1 day ago
Vancouver	TV	2 days ago
Vancouver	TV	2 days ago

Nearby cities with recent reports

Vancouver

25 recent signals

7 hours ago

Surrey

8 recent signals

2 days ago

North Vancouver

2 recent signals

1 day ago

Coquitlam

1 recent signals

6 days ago

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Shaw Issues Reports Near New Westminster, British Columbia

Latest outage, problems and issue reports in New Westminster and nearby locations:

BdblE (@MsYouDoYou) reported 36 seconds ago from Burnaby, British Columbia
@DaveBeFit @TELUS @Shawhelp We don’t/can’t get fibre so they aren’t that motivated to help.
Ben (@bguanzon) reported 8 minutes ago from Surrey, British Columbia
@Shawhelp No updates and still no service (phone, internet and tv) since 8:00 PM last night. What kind of compensation is available for customers? And no updates! Ps: safety issue as no ability to use 911 by phone!!!!
Paul E. Marquis (@RiskManagerCa) reported 12 minutes ago from Vancouver, British Columbia
@Shawhelp Can I sign up for the technician course while I'm at it? I've spent hours, upon hours troubleshooting your faulty equipment, and you have the Too late, service cancelled
Tracy ترايسي (@tracyglennYVR) reported 12 minutes ago from Burnaby, British Columbia
@ShawInfo Internet down on Halston Court, Burnaby. Is there an issue?
Travel by Rempel (@TRempel604) reported 25 minutes ago from Vancouver, British Columbia
You did it again @ShawInfo @Shawhelp Cable and Internet are not working again. You are the most #Unreliable #Network
Curtis (@Jones_NS99) reported 26 minutes ago from North Vancouver, British Columbia
Hey @Shawhelp your agent just disconnected us after offering a retention plan that was more than what your website quotes new customers. This is after 3 weeks of disrupted service. What is going on over there?
Yvonne Bray (@PSPilates) reported 29 minutes ago from West End, British Columbia
@Shawhelp Blue curve not working once again
Tyler, The Creator (@ItsTylerG_) reported 31 minutes ago from Surrey, British Columbia
@Shawhelp you guys still down? i know there’s been service outages in Surrey n i’m currently affected, jus wanna know a possible ETA :)
Moke (@mykeymause) reported 32 minutes ago from North Vancouver, British Columbia
Honestly, Telus sending me an email saying “you’re on the best network in town - way better than @ShawInfo/@FreedomMobile’s” makes me want to switch from Telus... attack ads, wtf?
mrslprime (@mrslprime) reported 34 minutes ago from Vancouver, British Columbia
@Shawhelp Good morning, I'm having trouble with the internet. It says 'No internet'. Please help me if you can, thank you.
Michael Brimer (@IMBrimer) reported 36 minutes ago from Vancouver, British Columbia
@Shawhelp @ShawInfo your customer service is embarrassing- do you not have #humans ?
Haig Sakouyan (@haigtweets) reported 40 minutes ago from North Vancouver, British Columbia
@Fidomobile I have multiple phones on my account. One of them was offered 20GB for $50. Another was offered 15GB for $90. Live chat wasn't able to help me get the good offer applied to all my lines. Can you help? If not I'll be exploring @ShawInfo Mobile.
Jeff Thorlacius (@jthor099) reported 46 minutes ago from Vancouver, British Columbia
@Shawhelp Just the one box and it's wireless (Bluecurve). The problem only arises on recordings, not with real-time broadcasts.
Heist (@TheHeistMonkey) reported 47 minutes ago from Surrey, British Columbia
@Shawhelp any service interruptions in South Surrey British Columbia? Last 30 minutes blinking green light on my router.
BdblE (@MsYouDoYou) reported 47 minutes ago from Burnaby, British Columbia
I hope @ShawInfo plans to pay for this day of lost work and explain to my staff why payroll is delayed because this is some insane bullshit. Also, when you have a recorded message about an outage, your website shouldn’t say “good news! No outages!”
Roland van Kaauwen (@DaddyR69) reported 51 minutes ago from Surrey, British Columbia
@ShawInfo. 24/7 customer support, my *** !!! I’ve been 1st in the queu for almost 2 hours now. Did your people go home and leave me on hold ?!?!? 😡
Chris Falskow (@falskow) reported 53 minutes ago from Delta, British Columbia
@Eastlink @EastlinkSupport Hey @Shawhelp I hope you’re paying attention here. We could really use your service in North Delta!
Bryn Morgan Williams (@brynmw) reported 54 minutes ago from Vancouver, British Columbia
Great. @ShawInfo cable tv down and next available support is next Saturday. No tv for a week would be okay, if I was at school, but it’s Spring Break!!! Time to rethink cable tv and go interwebby.
Yvonne Bray (@PSPilates) reported 56 minutes ago from West End, British Columbia
Totally fed up with Shaw. Audio cuts out repeatedly and it’s always the same responses which never fix the issue. Numerous complaints re same and pixelation. @Shawhelp
Michelle Carter 🇬🇧🇨🇦 (@Britbirdvancity) reported 58 minutes ago from Vancouver, British Columbia
@Shawhelp is there an outage in Vancouver? My internet keeps dropping out. Getting frustrated withthese constant disruptions in service.

Shaw Issues Reports

Latest outage, problems and issue reports in social media:

Roselle E (@RoselleE14) reported 4 minutes ago
@Shawhelp @Shawhelp yes agreed and it would be helpful if you had a public resource not one only within your account. Even when I look in our account it simply only says network outage since 7:35am and that it is being looked into. @bchydro does this very well and is transparent
Matthew Johnson (@McJohnson922) reported 10 minutes ago
@Shawhelp I did already, Sunday night when it was at its worst. The tech was... less than helpful. Lecturing me about my passphrase because I thought I forgot it, only offering the bare minimum in advice, stuff I already knew how to do...
LFCBeatle (@richyhlfc) reported 15 minutes ago
@Shawhelp Thanks but what about the issue with live chat and not having a phone number?
Mat Thomas (@EmptyUK) reported 16 minutes ago
@Shawhelp Flashing orange. My whole building is down. All my neighbors net is down.
Alex (@GoBills2112) reported 16 minutes ago
@Shawhelp I already called in! As I said, I’ve been on hold for a long time and finally got through. Someone is coming to fix tomorrow evening but it’s not quick enough. Please send help faster. I was told it’s an isolated incident so there should be resources to send techs faster!
bc_2025 (@bc_2025_vision) reported 18 minutes ago
@RogersHelps I tried Rogers with Shaw chat support but they no longer seem to have ability for us to add a screenshot for troubleshooting. I just posted 2 screenshots on @shawhelp messaging. Can I get help there or should I repost to your messaging? Thanks for still being here!!
Arnold K (Taylor's Version) (@aroc88) reported 18 minutes ago
@Shawhelp Nothing has been updated since 1248pm. This sucks.
Ziad 😷 Fazel 🇨🇦🇺🇦💉 (@ZiadFazel) reported 19 minutes ago
@Shawhelp You’ve admitted you can’t access my account. So what good is sending you a DM? This is my real name. Tell your management to look up my file in your records and fix the problem identified and admitted in your own logs. Entire problem + solution are WITHIN @Rogers. So fix it.
Les Stelmach 🇨🇦🇺🇦 (@LesIsMore1) reported 20 minutes ago
@slackerman10 @Shawhelp Any company (telcos, banks, util, etc) whose phone line REGULARLY says “we are experiencing higher than normal call volumes” is just short-staffing. They are optimizing cost over service. What is the maximum tolerance for a customer, etc. it’s obviously worse for oligopoly
Travis Lahey (@Bigroyalt) reported 22 minutes ago
I am having an issue with our receiver @Shawhelp @ShawDirect I haven’t been able to connect with anyone for support. Can someone please contact me