Shaw

Shaw Outage Report in New Westminster, British Columbia

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The latest reports from users having issues in New Westminster come from postal codes V3M.

Shaw offers broadband internet, TV and phone services to businesses and individuals. Shaw mainly serves clients in British Columbia and Alberta.

Problems in the last 24 hours in New Westminster, British Columbia

The chart below shows the number of Shaw reports we have received in the last 24 hours from users in New Westminster and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Shaw Outage Chart in New Westminster, British Columbia 01/16/2026 00:00

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Most Reported Problems

The following are the most recent problems reported by Shaw users through our website.

  1. Internet (61%)

    Internet (61%)

  2. TV (16%)

    TV (16%)

  3. Wi-fi (9%)

    Wi-fi (9%)

  4. Total Blackout (7%)

    Total Blackout (7%)

  5. E-mail (5%)

    E-mail (5%)

  6. Phone (1%)

    Phone (1%)

Live Outage Map Near New Westminster, British Columbia

The most recent Shaw outage reports came from the following cities: Burnaby, Surrey, Port Coquitlam, Vancouver, Richmond, Coquitlam, North Vancouver, Langley, New Westminster, Coquitlam, Delta and Pitt Meadows.

Loading map, please wait...
City Problem Type Report Time
CanadaBurnaby TV
CanadaSurrey Internet
CanadaPort Coquitlam Internet
CanadaVancouver Total Blackout
CanadaBurnaby Internet
CanadaSurrey Wi-fi

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Shaw Issues Reports Near New Westminster, British Columbia

Latest outage, problems and issue reports in New Westminster and nearby locations:

  • AliloAlan Alan Alilo (@AliloAlan) reported from Vancouver, British Columbia

    @Shawhelp hi i wonder i always has problem with my bills

  • RussianTim61 Russian Tim (@RussianTim61) reported from Vancouver, British Columbia

    @jackhayter @Shawhelp Just spoke to someone at support, they said that we have an outage in the area. I also live in the West End.

  • ShirleySilberg shirley silberg (@ShirleySilberg) reported from Vancouver, British Columbia

    @Shawhelp our picture is pixelating and the wait time on the phone is 1 hour. Please help now.

  • stephenfung Stephen Fung (@stephenfung) reported from Coquitlam, British Columbia

    @angelastamour @TELUSsupport @Shawhelp Looks like it's being handled. They are escalating because it seems like quite the technical issue. Fun times! 🤓

  • mykeymause Moke (@mykeymause) reported from North Vancouver, British Columbia

    Honestly, Telus sending me an email saying “you’re on the best network in town - way better than @ShawInfo/@FreedomMobile’s” makes me want to switch from Telus... attack ads, wtf?

  • j_holtslander Jay Holtslander (@j_holtslander) reported from Vancouver, British Columbia

    @Shawhelp @lostinvention I seem to be having issues in Vancouver. About 50% of websites don’t load.

  • chris_e_simpson Chris Simpson (@chris_e_simpson) reported from North Vancouver, British Columbia

    Darn it, internet connection. Hey @Shawhelp is there an issue in North Vancouver? My modem won't go past the green flashing stage.

  • stephenfung Stephen Fung (@stephenfung) reported from Coquitlam, British Columbia

    Hey @TELUSsupport . Just got #PureFibre. My @Shawhelp modem is at the curb. One problem. I can see another account in my profile. I can stop their WiFi & reboot their modem. Fun. Can someone reach out? Tried calling now but apparently not 9PM close as stated. Thx.

  • VNSSAWBSTR Vanessa (@VNSSAWBSTR) reported from Vancouver, British Columbia

    @Shawhelp my internet and tv went down suddenly. Hopefully it will be up again by morning.

  • jossanahaas Jossana Haas (@jossanahaas) reported from Vancouver, British Columbia

    Shame on you, @ShawInfo @Shawhelp 🤬 poor internet for weeks, when The scheduled visit day arrive, the techs didn’t show up! Worse than that, is rebooking the visit for next week! Worst customer service ever 🤡

  • triple_aardvark Travis Hill (@triple_aardvark) reported from Surrey, British Columbia

    @ShawInfo What on Earth is up with your phone support? My parents selected to receive a call back when an agent becomes available. The system called back immediately and put them on hold for almost an hour. They gave up.

  • Britbirdvancity Michelle Carter (she,her,hers) (@Britbirdvancity) reported from Vancouver, British Columbia

    @Shawhelp is there an outage in Vancouver? At a time when it's most needed your internet is v unreliable

  • corbettdoug Doug Corbett (@corbettdoug) reported from Port Coquitlam, British Columbia

    @Shawhelp can someone please call me as a truck just knocked a cable down in front of my house. 3970 cedar drive Poco. 6947628993. Doug

  • marianodss Mariano D (@marianodss) reported from Burnaby, British Columbia

    @Shawhelp I’m having an issue with sound. It drops off for a second or 2 intermittently. Does not occur when watching streaming services as I type this it has happened twice in 30 seconds. Any idea? Yes just happened 2 more times. :(

  • triple_aardvark Travis Hill (@triple_aardvark) reported from Surrey, British Columbia

    @Shawhelp I appreciate the reply, but my parents aren't on Twitter. Phone support is important both because not everyone is Internet savvy, and also because Internet connectivity is often the problem your customers are trying to contact you about.

  • TheHeistMonkey Heist (@TheHeistMonkey) reported from Surrey, British Columbia

    @Shawhelp any service interruptions in South Surrey British Columbia? Last 30 minutes blinking green light on my router.

  • TheHeistMonkey Heist (@TheHeistMonkey) reported from Surrey, British Columbia

    @Shawhelp my modem / router started blinking green and I’ve lost my internet. In South Surrey. Please help.

  • Amu3188 amu (@Amu3188) reported from Surrey, British Columbia

    @Shawhelp We want to cancel our internet service. Can we do it online?

  • nicdex Nicolas Dextraze (@nicdex) reported from Vancouver, British Columbia

    @adymitruk @Shawhelp cable technology is limited they can't provide symmetrical speed and shaw is the worst provider price/bandwidth wise in Canada.

  • DekeyPetey40 Rosario (@DekeyPetey40) reported from Port Coquitlam, British Columbia

    Hey @Shawhelp is internet down in poco?

Shaw Issues Reports

Latest outage, problems and issue reports in social media:

  • KalloutKing CalloutKing (@KalloutKing) reported

    @ShawInfo What the f**k are you talking about, you guys can’t even provide the basic service we all pay for. You rip customers off every day. If you cant provide the service there needs to be reimbursement for every time you can’t. Imagine getting in your car and it only works sometimes

  • TheNeilInstant Neil Instant (@TheNeilInstant) reported

    @Shawhelp my blue curve app will not cast to my chrome cast. I can watch shows on my phone, but not on the tv? What’s the problem?

  • sumicatherine Sumi (@sumicatherine) reported

    @Shawhelp Well I’m not sure if there is a recording issue since I don’t currently have any internet. Are there any outages right now In the lower mainland?

  • CandaceMckibbon Candace McKibbon (@CandaceMckibbon) reported

    @Shawhelp Morning, wondering if you are aware of a Wi-Fi outage in Burnaby area?

  • Sayshal Sayshal (@Sayshal) reported

    @Shawhelp 4 years as a shaw customer and I upgrade to Fibre+ only to find out port forwarding is basically not possible anymore. Tech support said they won't help. Very unimpressed.

  • masonstcc Jonathan Mason (@masonstcc) reported

    @Shawhelp There is a special event on the WWE network at 9am on this Thursday. I can't find it to PVR it and I'll be at work. Any assurance that WWE Crown Jewel 2021 will be on WWE Network in Canada at advertised time? It isn't showing in listings as of last night.

  • ShaunGl Shaun aka Glassy (@ShaunGl) reported

    @munch34m @Shawhelp Funny, 7 others told me the same damn thing. Modem swap out, that’s it.

  • byers_halie halie paige (@byers_halie) reported

    @anelame @Shawhelp Mine was recovered back through the help of Dellycrack22 on Instagram Texthim or WhatsApp +14144854707

  • repetitionary Repetitionary (@repetitionary) reported

    Just got a robocall from @Shawhelp. I didn't mind, I had sent a bank payment that hasn't processed yet and a rep warned I might get a call like this. Apparently they'll disconnect you and KEEP CHARGING you for a service you cannot use? #cutthroatcapitalism

  • ingridpolini Ingrid T. Polini (@ingridpolini) reported

    @Shawhelp Hi! There was a outage in Langford (BC) all day and has been marked as solved tonight, but me and other users are still unable to connect! any idea when the issue will be solved?