Shaw Outage in New Westminster, British Columbia

Shaw offers broadband internet, TV and phone services to businesses and individuals. Shaw mainly serves clients in British Columbia and Alberta.

 Problems detected at Shaw

Shaw problems in the last 24 hours in New Westminster, British Columbia

Shaw Outage Chart in New Westminster, British Columbia

December 05: Problems at Shaw

Shaw is having issues since 04:40 AM EST. Are you also affected? Leave a message in the comments.

Most Reported Problems:

Internet
(59.11%)
TV
(21.05%)
Wi-fi
(9.31%)
E-mail
(4.70%)
Total Blackout
(4.37%)
Phone
(1.46%)

Shaw Outage Map Near New Westminster, British Columbia

The most recent outage reports and issues originated from Surrey, Vancouver, Burnaby, Richmond, New Westminster, Coquitlam, Port Coquitlam, Langley, North Vancouver, Pitt Meadows, Coquitlam, Port Moody and Delta.

Vancouver Internet
Vancouver Internet
Burnaby Internet
Burnaby Internet
Vancouver Internet
Surrey Internet

Shaw in New Westminster, British Columbia Comments

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Shaw Issues Reports Near New Westminster, British Columbia

Latest outage, problems and issue reports in New Westminster and nearby locations:
  • SuzieCanuck SuzieCanuck🇨🇦 (@SuzieCanuck) reported from Vancouver, British Columbia

    @glovesaveluongo @Shawhelp WOW @Shawhelp help the guy out

  • dotherrien Dominic Therrien (@dotherrien) reported from Coquitlam, British Columbia

    I travel around the world for professional reasons and it pains me to say that the Lower Mainland of BC has one of the worst internet networks I’ve used (it’s a little better than Nigeria). Blind spots, slooooow connection, interruptions, expensive. @Shawhelp #competitionneeded

  • docsparker Susan Parker (@docsparker) reported from Vancouver, British Columbia

    @Shawhelp I am getting nobody to respond to my chat help request. Trying to reboot my TV all day in Vancouver. Please lend a hand!

  • regattabred Mark Thirtle (@regattabred) reported from North Vancouver, British Columbia

    So @Shawhelp today makes 3 appointments and 3 no shows by your technical team, delightful service. Don’t worry I will call in again and wait on hold for 45 minutes.

  • TiffanyKalanj Tiffany Kalanj (@TiffanyKalanj) reported from Vancouver, British Columbia

    Update: @ShawInfo also confirmed they can't help me. But they’ll get back to me.... *sigh* don't sign a contract with SHAW

  • TiffanyKalanj Tiffany Kalanj (@TiffanyKalanj) reported from Vancouver, British Columbia

    Word to the wise- don’t use @ShawInfo - they added charges to my bill and I’ve been bounced from messenger, phone and now “email” customer service reps each time I’m told “sorry I’m not able to help me”. Careful - don’t sign a contract. #shady

  • SSAHI80 Sonny Sahi (@SSAHI80) reported from Surrey, British Columbia

    @Shawhelp sent a few DM's no response...I guess being a loyal customer for about 20 years means nothing...anyhow forget it...going shop around my term expires with you at the end of this month. #disappointed #Shaw

  • PickledGingerBC Poppy (@PickledGingerBC) reported from Coquitlam, British Columbia

    @Shawhelp Picked up my Blue Curve self install kit today... everything’s ready to go, guide states that I need to contact you to finalize since I have existing service.

  • ulilaue Uli Laue (@ulilaue) reported from Vancouver, British Columbia

    @Shawhelp is there an outage in East Van

  • IndoHoops IndoHoops Canada (@IndoHoops) reported from Surrey, British Columbia

    Waiting for the day that @ShawInfo gets @NBATV on HD. Can’t even watch League Pass games due to the dumb blackout rules. #AnnualTweet

  • italianinvan Diana Black (@italianinvan) reported from Port Moody, British Columbia

    @ShawInfo my sweet neighbour is trying to cancel her deceased father’s service with you and she’s been having such a hard time. Please help!!!! #pleasehelp

  • italianinvan Diana Black (@italianinvan) reported from Port Moody, British Columbia

    @Shawhelp my sweet neighbour is trying to cancel her deceased father’s service with you and she’s been having such a hard time. Please help!!!! #pleasehelp

  • italianinvan Diana Black (@italianinvan) reported from Port Moody, British Columbia

    @Shawhelp my sweet sweet kind neighbour has been trying for two days to contact the right people to cancel her deceased father and she has been getting the run around. Please help!!!

  • craigminielly Craig Minielly (@craigminielly) reported from Vancouver, British Columbia

    @Shawhelp lol stand corrected, as have your internet 300 Service.

  • kimc555 Kim Coleman (@kimc555) reported from North Vancouver, British Columbia

    Multiple messages on multiple platforms and zero response from @Shawhelp about our cable being down for the past two hrs

  • hcartet Janet George (@hcartet) reported from North Vancouver, British Columbia

    I have spent 45 mins waiting for @ShawInfo to call me back. I then spent 40 mins talking to an agent who, in the end, couldn’t help me. I am moving I wanted to close my services @ my current address and start new services @ my new address. It was a painful experience.

  • JenniferKingsb6 Jennifer Kingsbury (@JenniferKingsb6) reported from Port Moody, British Columbia

    @Shawhelp Please fix it soon.

  • patricklabelle7 Pattycakes🍰 (@patricklabelle7) reported from New Westminster, British Columbia

    @Shawhelp Cable and Internet has been down since Monday here in Nee West.👿🤬

  • stevendrowe Steve Rowe 🇬🇧🇪🇺🇨🇦 (@stevendrowe) reported from Surrey, British Columbia

    @Shawhelp Issues you never respond to 2 - why is there continuous poor sound quality on BBC and MSNBC (breaks up at frequent intervals). This is what I want to complain about.

  • ItsTylerG_ TylerG (@ItsTylerG_) reported from Surrey, British Columbia

    @Shawhelp I can’t find my 5G network, it’s disappeared!!

  • ashishdani ashishdani (@ashishdani) reported from Vancouver, British Columbia

    @Shawhelp - been trying to connect to your customer care for the last 2 hours... no luck !!

  • NinersNorth Niners North (Vancouver, BC) (@NinersNorth) reported from Coquitlam, British Columbia

    Tune in on the multi billion dollar @Shawhelp cable network and watch the biggest sports league in North America, and two of it biggest storied franchises as they kick off their season. Available only in ultra low definition. #HDhelp

  • stevendrowe Steve Rowe 🇬🇧🇪🇺🇨🇦🏳️‍🌈 (@stevendrowe) reported from Surrey, British Columbia

    @Shawhelp services are down in Newton, Surrey yet again. Just at the time of month I have to do a lot of work. Sigh.

  • theMediaChick Crystal (@theMediaChick) reported from Vancouver, British Columbia

    @Shawhelp Hey guys! Last min date due to waiting on others' sched, I need my services switched from my apt to a different one in this building on Sunday. I can carry down the hall & hook up, just need you to make the change. Website won't let me log into my account though. Help!

  • Westjet007 Jennifer West (@Westjet007) reported from Vancouver, British Columbia

    I seriously recommend that people NOT get services with @Shawhelp. They don't keep their word and customer service is atrocious. Telus is your better option.

  • megamouthtweets Barb Snelgrove (@megamouthtweets) reported from Vancouver, British Columbia

    Amazing game. Regrettably due to a horrible @ShawInfo feed, we missed much of the #WeTheNorth frenzy as we had to watch an American channel. But wow @Raptors WELL DONE! #RaptorsIn6

  • ConradAu Conrad Au (@ConradAu) reported from Coquitlam, British Columbia

    @Shawhelp I was told that service would delay my cancellation and be charged for the service up until the equipment was received.

  • ChrisCScott Christopher Scott (@ChrisCScott) reported from Burnaby, British Columbia

    @Brian_Bancroft @ShawInfo Shaw is pretty solid on customer service. We’re pretty spoiled out here on the west coast.

  • CoachDhillon Jessy (@CoachDhillon) reported from Richmond, British Columbia

    @Shawhelp @jeevs84 Mother in-law's place having the same issue. Her wifi range from her old modem was 10x stronger than it is now. Cleary Shaw is wanting people to pay for these pods.

  • AliceTheAlice1 Alice, The Alice (@AliceTheAlice1) reported from Burnaby, British Columbia

    @GraemeFreeman @ShawInfo You would not trust an ISP with your home network so it's not like that's too much of a concern. I cannot imagine ever operating my home network via an ISP's Modem's router features.

  • stevendrowe Steve Rowe 🇬🇧🇨🇦🌈 (@stevendrowe) reported from Surrey, British Columbia

    Pleased that @Shawhelp services have been restored to normal this morning after the @bchydro power outage in #SurreyBC #Newton yesterday evening.

  • CptManYak America's ass (@CptManYak) reported from Surrey, British Columbia

    @ShawInfo fix ya damn internet thanks

  • stevendrowe Steve Rowe 🇬🇧🇨🇦🌈 (@stevendrowe) reported from Surrey, British Columbia

    @Shawhelp Thanks. Internet is virtually down and cable is on but signal cuts out every 30 seconds, changing channels on its own like the ghost of my old Aunt Alice is torturing me.

  • AliceTheAlice1 Alice, The Alice (@AliceTheAlice1) reported from Burnaby, British Columbia

    @ShawInfo There's a reason behind the generic design of a thin rectangle in electronics. It's to allow the heat to spread and disappait. This unit is not designed as such so no wonder it sucks at regulating it's internal temperature.

  • Stevenwu53 Steven Wu (@Stevenwu53) reported from Vancouver, British Columbia

    @Shawhelp wifi down it will not let me login

  • vinifico Sean Calder (@vinifico) reported from Vancouver, British Columbia

    Internet service is out in our area. Not a great thing when working from home. 😳 @Shawhelp

  • gamcphee Graham Mcphee (@gamcphee) reported from Burnaby, British Columbia

    @Shawhelp Many problems with television reception . All day.

  • Aanshik1 aanshik1 (@Aanshik1) reported from Vancouver, British Columbia

    @Shawhelp I am facing intermittent connectivity issues again. I have sent you DM with the info, pls advise ASAP!

  • SarahBraim Stylebysarahbraim (@SarahBraim) reported from Vancouver, British Columbia

    @ShawInfo your service is horrible

  • PocoPipe Rob Menzies (@PocoPipe) reported from Port Coquitlam, British Columbia

    @Shawhelp hi we are having issues with one of our shaw boxes - says we are not subscribed (to any channel)

  • sixo_four SIXO FOUR (@sixo_four) reported from North Vancouver, British Columbia

    @TELUSsupport @TELUS I have been a loyal customer for years and when my contract is up and I request a promo offer from your website and you say NO, makes switching to @ShawInfo that much easier of a decision. Brutal.

  • gaylehurmuses Gayle Hurmuses (@gaylehurmuses) reported from Burnaby, British Columbia

    @Shawhelp we waited on hold for 1:45 minutes then your system took our number for call back. Then you called back and left us on hold for 35 minutes now. WTF!

  • pidluk57 Kuldip Gill (@pidluk57) reported from Vancouver, British Columbia

    @Shawhelp they are getting slow in replies , sent a DM still waiting

  • AspiringMedia STREETSOFVANCOUVER (@AspiringMedia) reported from Surrey, British Columbia

    Hey @Shawhelp fix your issues with whatever is going on. Can’t watch anything on demand and some of my recordings have been deleted. Yeah I will be going to @Comwave or @Novusnow if you want to screw off your customers

  • edrodven Eduardo Rodriguez Jr. (@edrodven) reported from Surrey, British Columbia

    @Shawhelp The issue is not with Shaw but your subsidiary @freedomsupport which keeps on billing me and my wife every month for services we don't use!

  • edrodven Eduardo Rodriguez Jr. (@edrodven) reported from Surrey, British Columbia

    Not what we expect from a #Shaw company fix or sell it @ShawInfo

  • Vandaytrader David (@Vandaytrader) reported from Surrey, British Columbia

    @Shawhelp I’m having issues with tv and internet signal all day , stalls briefly and missing channels

  • drkayotica Anastasia Beaverhaus (@drkayotica) reported from Vancouver, British Columbia

    Good thing I am at home with a handsfree option, after being directed by #Shaw to call them after an online conversation, been on hold, and call back for over 3 hours...great customer service! @Shawhelp @ShawInfo

  • LeeeFin Lee Finlayson (@LeeeFin) reported from Burnaby, British Columbia

    @Shawhelp most of my channels are pixelating. Tried rebooting my PVR but didn’t help

  • Rico_Buzz Rico Walji (@Rico_Buzz) reported from Vancouver, British Columbia

    @Shawhelp your live chat never works ... pls have someone call me asap... whatever he told me to do I can’t access my Pvr, guide or setting

Shaw Issues Reports

Latest outage, problems and issue reports in social media:
  • Evil_Mog EvilMog (@Evil_Mog) reported

    Dear @PrimeVideo and @STACKTV4ALL I will not be renewing after the trial. I refuse to pay you for services only to have ads shoved down my throat. I already have problems with @ShawInfo shoving ads at me during VoD content. Time is money, you don’t get to steal more.

  • ProComicDiva C J Jackman Zigante (@ProComicDiva) reported

    @Shawhelp when will service to Maple Ridge be restored, its been out for over 5 hours

  • Browneart Jeremy Browne (@Browneart) reported

    @Shawhelp 4 hours on hold so far to get a brand new cable box working and still no live person or solution... this is brutal! @ShawTVWinnipeg

  • _peterbray peter bray (@_peterbray) reported

    @Shawhelp SOD not working again. We’re not getting a very good value for what we pay for.

  • qtDripy Dripy ☬ (@qtDripy) reported

    @Shawhelp didnt even bother to help me out tf

  • Zipponaki Hiro44 (@Zipponaki) reported

    @racabu @Shawhelp Won't ever get help. They're avoiding us

  • snootywave 𝖑𝖔𝖛𝖊 𝖌𝖆𝖑𝖔𝖗𝖊 (@snootywave) reported

    @Shawhelp DM’d you, but unless you’re a loyalty agent I doubt you could really help me.

  • Chuckdietrich13 Chuck Dietrich (@Chuckdietrich13) reported

    @Shawhelp I find it amazing you are still in business. By far the worst service ever. 2 weeks no cable. Tech to be here between 5-8 and I get a call at 6:15 to rebook next Monday. #EpicFail

  • DpzachPaula Paula Zacharias (@DpzachPaula) reported

    @Alastair_Y @ShawInfo @Shawhelp I wish I could help but we all know you’re smarter than almost anyone who might read your tweet so we’re therefore no use to you.

  • BRENTHOR Truckstop Vigilante (@BRENTHOR) reported

    @Shawhelp i have been on hold for over 2 hours trying to resolve an error in my billing please help me this is eating up the precious little time i have to myself