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Shaw Outage Report in New Westminster, British Columbia

Why is my Shaw service not working?

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The latest reports from users having issues in New Westminster come from postal codes V3M .

Shaw offers broadband internet, TV and phone services to businesses and individuals. Shaw mainly serves clients in British Columbia and Alberta.

Full Outage Map

Problems in the last 24 hours in New Westminster, British Columbia

The chart below shows the number of Shaw reports we have received in the last 24 hours from users in New Westminster, British Columbia and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

At the moment, we haven't detected any problems at Shaw. Are you experiencing issues or an outage? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by Shaw users through our website.

  • 55% Internet (55%)
  • 18% TV (18%)
  • 11% Wi-fi (11%)
  • 9% E-mail (9%)
  • 6% Total Blackout (6%)
  • 2% Phone (2%)

Live Outage Map Near New Westminster, British Columbia

The most recent Shaw outage reports came from the following cities: Surrey, Vancouver, Pitt Meadows, Coquitlam, Port Coquitlam, Burnaby, Richmond, Coquitlam, North Vancouver, Langley, New Westminster, and Port Moody.

CityProblem TypeReport Time
Surrey Internet 33 minutes ago
Vancouver Internet 1 hour ago
Vancouver Internet 10 hours ago
Pitt Meadows Wi-fi 2 days ago
Surrey Internet 2 days ago
Vancouver Internet 3 days ago

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Shaw Issues Reports Near New Westminster, British Columbia

Latest outage, problems and issue reports in New Westminster and nearby locations:

  • rgrey1
    Rob Grey (@rgrey1) reported from Burnaby, British Columbia

    @Shawhelp I'm spoken to your tech support many many time and they can't help me. Your custom service will not help. Maybe time to speak to @TELUSsupport or @Bell_Support would help me on a New Client Account! #shaw

  • ShirleySilberg
    shirley silberg (@ShirleySilberg) reported from Vancouver, British Columbia

    @Shawhelp our picture is pixelating and the wait time on the phone is 1 hour. Please help now.

  • IMBrimer
    Michael Brimer (@IMBrimer) reported from Vancouver, British Columbia

    @Shawhelp @ShawInfo your customer service is embarrassing- do you not have #humans ?

  • 5150GmacSays
    Greg McDonald🇨🇦 (@5150GmacSays) reported from Langley, British Columbia

    @ShawInfo **** you Shaw, what ******** could you possibly be doing that requires an 8 hour service interruption on a Thursday before the clock strikes midnight?! This is bullshit!!!🖕

  • TRempel604
    Travel by Rempel (@TRempel604) reported from Vancouver, British Columbia

    Super annoyed with @Shawhelp So bad with customer service. Just hung up on me.

  • triple_aardvark
    Travis Hill (@triple_aardvark) reported from Surrey, British Columbia

    @Shawhelp I appreciate the reply, but my parents aren't on Twitter. Phone support is important both because not everyone is Internet savvy, and also because Internet connectivity is often the problem your customers are trying to contact you about.

  • TheHeistMonkey
    Heist (@TheHeistMonkey) reported from Surrey, British Columbia

    @Shawhelp any service interruptions in South Surrey British Columbia? Last 30 minutes blinking green light on my router.

  • DekeyPetey40
    Rosario (@DekeyPetey40) reported from Port Coquitlam, British Columbia

    Hey @Shawhelp is internet down in poco?

  • AliloAlan
    Alan Alilo (@AliloAlan) reported from Vancouver, British Columbia

    @Shawhelp hi i wonder i always has problem with my bills

  • VNSSAWBSTR
    Vanessa (@VNSSAWBSTR) reported from Vancouver, British Columbia

    @Shawhelp my internet and tv went down suddenly. Hopefully it will be up again by morning.

  • Amu3188
    amu (@Amu3188) reported from Surrey, British Columbia

    @Shawhelp We want to cancel our internet service. Can we do it online?

  • corbettdoug
    Doug Corbett (@corbettdoug) reported from Port Coquitlam, British Columbia

    @Shawhelp can someone please call me as a truck just knocked a cable down in front of my house. 3970 cedar drive Poco. 6947628993. Doug

  • marianodss
    Mariano D (@marianodss) reported from Burnaby, British Columbia

    @Shawhelp I’m having an issue with sound. It drops off for a second or 2 intermittently. Does not occur when watching streaming services as I type this it has happened twice in 30 seconds. Any idea? Yes just happened 2 more times. :(

  • youngcjpl
    Patricia Young (@youngcjpl) reported from North Vancouver, British Columbia

    @ShawInfo my elderly mother has been have internet problems for months. Finally Shaw says they will send a new modem. Oops! They ordered the wrong one and now have to wait even longer. Wont allow us to pick it up ourselves! #Shaw #poorservice

  • mykeymause
    Moke (@mykeymause) reported from North Vancouver, British Columbia

    Honestly, Telus sending me an email saying “you’re on the best network in town - way better than @ShawInfo/@FreedomMobile’s” makes me want to switch from Telus... attack ads, wtf?

  • Britbirdvancity
    Michelle Carter (she,her,hers) (@Britbirdvancity) reported from Vancouver, British Columbia

    @Shawhelp is there an outage in Vancouver? At a time when it's most needed your internet is v unreliable

  • triple_aardvark
    Travis Hill (@triple_aardvark) reported from Surrey, British Columbia

    @ShawInfo What on Earth is up with your phone support? My parents selected to receive a call back when an agent becomes available. The system called back immediately and put them on hold for almost an hour. They gave up.

  • jossanahaas
    Jossana Haas (@jossanahaas) reported from Vancouver, British Columbia

    Shame on you, @ShawInfo @Shawhelp 🤬 poor internet for weeks, when The scheduled visit day arrive, the techs didn’t show up! Worse than that, is rebooking the visit for next week! Worst customer service ever 🤡

  • IMBrimer
    Michael Brimer (@IMBrimer) reported from Vancouver, British Columbia

    @ShawInfo Not in #vancouver your customer service @ShawInfo is embarrassing

  • PhilRidinBikes
    Phil IS Ridin' Bikes Again (@PhilRidinBikes) reported from New Westminster, British Columbia

    @Shawhelp your whole guide system is down. Nothing but channel labels. No program time listings at all.

Shaw Issues Reports

Latest outage, problems and issue reports in social media:

  • N8Lights
    Nathan Adams (@N8Lights) reported from Calgary, Alberta

    I thinks it’s absolutely disgusting that @Shawhelp will disconnect you with notice at all. Then tell you that you that you then need to pay off the entire account to restore services. Wow is all I can say now. @Shawhelp was a great service 10 years ago but now it’s not

  • NicaNessun
    Nicola Wright (@NicaNessun) reported

    @Shawhelp I've tried troubleshooting, no joy - looks like others in dt Yeg had the same issues - any update?

  • NicaNessun
    Nicola Wright (@NicaNessun) reported

    @shawhelp My internet is down. My modem is blinking orange. How do I fix this?

  • MaysyMan
    Maysy Man 🇨🇦 (@MaysyMan) reported

    @Shawhelp Restarted the device and now it’s 1 minute slow

  • ddalgimilkeu
    TAEMIN’s ADVICE CANADA GO 📌 (@ddalgimilkeu) reported

    @ShawInfo Shaw is literally screwing customers over for sending a faulty modem to a new customer. My wifi has been disconnecting by itself for 6-7 times in my first week of using Shaw. I literally changed to Shaw because of the issue my older provider had. Now they are saying -

  • HarryTucker
    Harry Tucker (@HarryTucker) reported

    @Shawhelp Item says resolved .... internet is too slow to use. 🙁

  • Indefatigabl_
    indefatigable (@Indefatigabl_) reported

    Gah @Shawhelp your On Demand app is again doing that thing where it disconnects the stream 1/3 of the way through an episode and then nothing happens. If I restart, it starts me back at the beginning. I've watched the beginning of a show 3 times now. I'm done. This app is horrid

  • trendless
    Jeremy (@trendless) reported

    Took me 37:02 on the phone to cancel my service -- the vast majority of it on hold. Two different employees asked my reasons for cancelling etc, but couldn't help. Oh, and the on-hold music cuts in and out with static. Just a real class organization, @ShawInfo. #slowclap

  • arista_photos
    Arista (@arista_photos) reported

    @Shawhelp good afternoon. Is the internet down in DTyeg? Can’t seem to get the modem working for the past 30 mins in spite of reboots. Thanks.

  • theRandomTrader
    TheRandomTrader (@theRandomTrader) reported

    @Shawhelp Internet is down in New Brighton Calgary. Any ETA on when we can expect things back up again?