Shaw outages and service status in New Westminster, British Columbia

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Full Outage Map

Shaw generated 3 outage signals in the last 24 hours around New Westminster, including 3 direct reports.
The most common problems reported in this area mention Internet, TV, and Wi-fi.
The most recent signal from this area was received Apr 17, 2:57 AM EDT.

Internet (58%)
TV (16%)
Wi-fi (11%)
E-mail (8%)
Total Blackout (4%)
Phone (3%)

The latest reports from users having issues in New Westminster come from postal codes V3M .

Shaw offers broadband internet, TV and phone services to businesses and individuals. Shaw mainly serves clients in British Columbia and Alberta.

Problems in the last 24 hours in New Westminster, British Columbia

The chart below shows the number of Shaw reports we have received in the last 24 hours from users in New Westminster, British Columbia and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Time of day (EST)	Number of reports	New Westminster	Baseline
Apr 16, 5:40 PM EDT	0	0	0
Apr 16, 6:00 PM EDT	0	0	0
Apr 16, 6:20 PM EDT	0	0	0
Apr 16, 6:40 PM EDT	0	0	0
Apr 16, 7:00 PM EDT	0	0	0
Apr 16, 7:20 PM EDT	0	0	0
Apr 16, 7:40 PM EDT	0	0	0
Apr 16, 8:00 PM EDT	0	0	0
Apr 16, 8:20 PM EDT	0	0	0
Apr 16, 8:40 PM EDT	0	0	0
Apr 16, 9:00 PM EDT	0	0	0
Apr 16, 9:20 PM EDT	0	0	0
Apr 16, 9:40 PM EDT	0	0	0
Apr 16, 10:00 PM EDT	0	0	0
Apr 16, 10:20 PM EDT	0	0	0
Apr 16, 10:40 PM EDT	0	0	0
Apr 16, 11:00 PM EDT	0	0	0
Apr 16, 11:20 PM EDT	0	0	0
Apr 16, 11:40 PM EDT	0	0	0
Apr 17, 12:00 AM EDT	0	0	0
Apr 17, 12:20 AM EDT	0	0	0
Apr 17, 12:40 AM EDT	0	0	0
Apr 17, 1:00 AM EDT	0	0	0
Apr 17, 1:20 AM EDT	0	0	0
Apr 17, 1:40 AM EDT	0	0	0
Apr 17, 2:00 AM EDT	0	0	0
Apr 17, 2:20 AM EDT	0	0	0
Apr 17, 2:40 AM EDT	0	0	0
Apr 17, 3:00 AM EDT	0	0	0
Apr 17, 3:20 AM EDT	0	0	0
Apr 17, 3:40 AM EDT	0	0	0
Apr 17, 4:00 AM EDT	0	0	0
Apr 17, 4:20 AM EDT	0	0	0
Apr 17, 4:40 AM EDT	0	0	0
Apr 17, 5:00 AM EDT	0	0	0
Apr 17, 5:20 AM EDT	0	0	0
Apr 17, 5:40 AM EDT	0	0	0
Apr 17, 6:00 AM EDT	0	0	0
Apr 17, 6:20 AM EDT	0	0	0
Apr 17, 6:40 AM EDT	0	0	0
Apr 17, 7:00 AM EDT	0	0	0
Apr 17, 7:20 AM EDT	0	0	0
Apr 17, 7:40 AM EDT	0	0	0
Apr 17, 8:00 AM EDT	0	0	0
Apr 17, 8:20 AM EDT	0	0	0
Apr 17, 8:40 AM EDT	0	0	0
Apr 17, 9:00 AM EDT	0	0	0
Apr 17, 9:20 AM EDT	0	0	0
Apr 17, 9:40 AM EDT	0	0	0
Apr 17, 10:00 AM EDT	0	0	0
Apr 17, 10:20 AM EDT	0	0	0
Apr 17, 10:40 AM EDT	0	0	0
Apr 17, 11:00 AM EDT	0	0	0
Apr 17, 11:20 AM EDT	0	0	0
Apr 17, 11:40 AM EDT	0	0	0
Apr 17, 12:00 PM EDT	0	0	0
Apr 17, 12:20 PM EDT	0	0	0
Apr 17, 12:40 PM EDT	0	0	0
Apr 17, 1:00 PM EDT	0	0	0
Apr 17, 1:20 PM EDT	0	0	0
Apr 17, 1:40 PM EDT	0	0	0
Apr 17, 2:00 PM EDT	0	0	0
Apr 17, 2:20 PM EDT	0	0	0
Apr 17, 2:40 PM EDT	0	0	0
Apr 17, 3:00 PM EDT	0	0	0
Apr 17, 3:20 PM EDT	0	0	0
Apr 17, 3:40 PM EDT	0	0	0
Apr 17, 4:00 PM EDT	0	0	0
Apr 17, 4:20 PM EDT	0	0	0
Apr 17, 4:40 PM EDT	0	0	0
Apr 17, 5:00 PM EDT	0	0	0
Apr 17, 5:20 PM EDT	0	0	0
Apr 17, 5:40 PM EDT	0	0	0

At the moment, we haven't detected any problems at Shaw. Are you experiencing issues or an outage? Leave a message in the comments section!

Live Outage Map Near New Westminster, British Columbia

The most recent Shaw outage reports came from the following cities: Vancouver, Burnaby, Surrey, North Vancouver, Richmond, Coquitlam, Anmore, Pitt Meadows, Port Coquitlam, Coquitlam, New Westminster, and Port Moody.

City	Problem Type	Report Time
Vancouver	TV	15 hours ago
Burnaby	Internet	24 hours ago
Vancouver	E-mail	24 hours ago
Vancouver	Internet	1 day ago
Vancouver	Internet	1 day ago
Vancouver	Internet	2 days ago

Nearby cities with recent reports

Vancouver

33 recent signals

15 hours ago

Surrey

7 recent signals

2 days ago

North Vancouver

2 recent signals

3 days ago

Burnaby

1 recent signals

24 hours ago

Richmond

1 recent signals

4 days ago

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Shaw Issues Reports Near New Westminster, British Columbia

Latest outage, problems and issue reports in New Westminster and nearby locations:

Jossana Haas (@jossanahaas) reported 8 seconds ago from Vancouver, British Columbia
Shame on you, @ShawInfo @Shawhelp 🤬 poor internet for weeks, when The scheduled visit day arrive, the techs didn’t show up! Worse than that, is rebooking the visit for next week! Worst customer service ever 🤡
Steve Tripp (@StevenCTripp) reported 6 minutes ago from Surrey, British Columbia
@Shawhelp ...still finding it a annoying that we can’t even get a rough ETA window for service restoration in Surrey. Hydro’s outages always shows an updated ETA and it changes as the repairs proceed. Frustrating.
Doug Corbett (@corbettdoug) reported 6 minutes ago from Port Coquitlam, British Columbia
@Shawhelp can someone please call me as a truck just knocked a cable down in front of my house. 3970 cedar drive Poco. 6947628993. Doug
Rosario (@DekeyPetey40) reported 8 minutes ago from Port Coquitlam, British Columbia
Hey @Shawhelp is internet down in poco?
Alan Alilo (@AliloAlan) reported 11 minutes ago from Vancouver, British Columbia
@Shawhelp hi i wonder i always has problem with my bills
mrslprime (@mrslprime) reported 12 minutes ago from Vancouver, British Columbia
@Shawhelp Good morning, I'm having trouble with the internet. It says 'No internet'. Please help me if you can, thank you.
BdblE (@MsYouDoYou) reported 17 minutes ago from Burnaby, British Columbia
@RallyMD @Shawhelp I was mid presentation and had a very busy day. This is not funny. This is income loss and business loss and absolutely unacceptable to take down a whole area unannounced. There is no joke here. This is a massive concern for me and my neighbours.
David Schreck (@StrategicThghts) reported 20 minutes ago from North Vancouver, British Columbia
@TerryPlatt5 @TELUS @Shawhelp I had a similar problem when I had Shaw. Turns out old cable has impedance that isn’t compatible with modern digital equipment. Not all technicians know that.
Gaurav Sharma (@GauravS19496069) reported 21 minutes ago from Surrey, British Columbia
@Shawhelp I have been out of services from last 48 hours inspite of having electricity at home. Neighborhood is getting services from Telus but shaw seems to not working. Location Fraser heights, Surrey BC. It's so frustrating
Vanessa (@VNSSAWBSTR) reported 21 minutes ago from Vancouver, British Columbia
@Shawhelp my internet and tv went down suddenly. Hopefully it will be up again by morning.
Colin Rose (@ColinRose) reported 24 minutes ago from Vancouver, British Columbia
@Shawhelp is there a service issue I’m Vancouver? My internet is out...
shea (@sheaC_3) reported 24 minutes ago from Burnaby, British Columbia
I have had by far the worst customer service experience w: @ShawInfo, I would never recommend.
Roland van Kaauwen (@DaddyR69) reported 25 minutes ago from Surrey, British Columbia
@ShawInfo At 10:30 am 01/04/21 my daughter let me know the Shaw service was down. Now it 9:40 pm and I had called for the techs to call me back, that call came at 8:30 pm. So for 70 minutes I’ve been the 1st in the queu and am still listening to you nonsense ads. 1/2
Tri (@geekdad604) reported 27 minutes ago from North Vancouver, British Columbia
@Shawhelp a tech wasn’t able perform our install during our scheduled appointment last week and Shaw didn’t reschedule my port out - now my internet is down. I’m WFH and need connectivity. Help!
⌖ Osha'to-Chris⌖ 🇨🇦 (@ChrisMcArdle1) reported 28 minutes ago from Surrey, British Columbia
@Shawhelp the last few days my internet has slowed down so much and tonight I keep getting booted from my game or has massive lag. What is going on??
Alex McRoberts (@webtwozero) reported 31 minutes ago from North Vancouver, British Columbia
@Shawhelp seeing an outage in North Vancouver?
Danielle Aichler (@danielaichler) reported 33 minutes ago from Shaughnessy, British Columbia
@Shawhelp is there a tv outage in Vancouver at the moment?
Master P.Le🇨🇦✌️🗽 (@MasterXSY) reported 34 minutes ago from Port Coquitlam, British Columbia
@ShawInfo internet not operating, problem???
Travis Hill (@triple_aardvark) reported 37 minutes ago from Surrey, British Columbia
@Shawhelp I appreciate the reply, but my parents aren't on Twitter. Phone support is important both because not everyone is Internet savvy, and also because Internet connectivity is often the problem your customers are trying to contact you about.
BdblE (@MsYouDoYou) reported 38 minutes ago from Burnaby, British Columbia
I hope @ShawInfo plans to pay for this day of lost work and explain to my staff why payroll is delayed because this is some insane bullshit. Also, when you have a recorded message about an outage, your website shouldn’t say “good news! No outages!”

Shaw Issues Reports

Latest outage, problems and issue reports in social media:

Matthew Johnson (@McJohnson922) reported 7 minutes ago
@Shawhelp I did already, Sunday night when it was at its worst. The tech was... less than helpful. Lecturing me about my passphrase because I thought I forgot it, only offering the bare minimum in advice, stuff I already knew how to do...
b ☾ (@brandobrennan) reported 9 minutes ago
@Shawhelp being on hold for 3 hours so far is quite ridiculous (2 days in a row now). At this point i’m about to dispute charges w my bank. Why is your customer service impossible to contact?
Guy_Barnabe (@GuyBarnabe) reported 10 minutes ago
@Shawhelp problems with ABC this morning in Winnipeg: XRE-031 37 This channel is temporarily unavailable…. Tried on multiple terminals and via Rogers watch-online website…
Matthew Johnson (@McJohnson922) reported 12 minutes ago
@Shawhelp So yeah, you'll have to forgive me if I'm not particularly inclined to spend my Christmas Eve on the phone with tech support, with high chances of it being the same unhelpful support guy as last time. (3/2)
Alex (@GoBills2112) reported 14 minutes ago
@Shawhelp my internet has been out for almost 3 hours now. I’ve tried to get ahold of support but it kept cutting out. I finally got through to someone and they’re making me wait until tomorrow to send someone out to fix. Please help!
Sunny Pandher (@sunnypandherSP) reported 15 minutes ago
@ShawInfo I've been on hold for 5 hours in the last 2 days and and an hour on the chat before it crashes. I need my bill adjusted. Please help
D (@superdaddoo) reported 15 minutes ago
PSA: Filed a CCTS complaint against @Rogers & Shaw (@ShawInfo) today. Shaw/Rogers has stated that their internet infrastructure in my community is unable to provide the 2Gbps download speeds during peak times. 50% to 70% bandwidth loss in peak times. But charging people for it.
axishairsalons.com (@axishairsalons) reported 21 minutes ago
@Shawhelp What good is feedback when small business owners can’t get help without sitting on hold for hours at a time?
southpaw (@southpaws05) reported 22 minutes ago
@Shawhelp is there an outage in Strathmore, AB for Rogers / Shaw internet service? What is the estimated time for a fix? Your outage map says no problems.
Release the files (@BlackBlazeE) reported 24 minutes ago
No stream today as the internet issues are back. Weirdly consistent numbers on up/down speeds, and ping when this happens. Almost like @ShawInfo is throttling our connection.