Shaw Outage Report in New Westminster, British Columbia

Problems in the last 24 hours in New Westminster, British Columbia

The chart below shows the number of Shaw reports we have received in the last 24 hours from users in New Westminster, British Columbia and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Most Reported Problems

The following are the most recent problems reported by Shaw users through our website.

• Internet (55%)
• TV (18%)
• Wi-fi (11%)
• E-mail (9%)
• Total Blackout (6%)
• Phone (2%)

Live Outage Map Near New Westminster, British Columbia

The most recent Shaw outage reports came from the following cities: Surrey, Vancouver, Pitt Meadows, Coquitlam, Port Coquitlam, Burnaby, Richmond, Coquitlam, North Vancouver, Langley, New Westminster, and Port Moody.

City	Problem Type	Report Time
Surrey	Internet	33 minutes ago
Vancouver	Internet	1 hour ago
Vancouver	Internet	10 hours ago
Pitt Meadows	Wi-fi	2 days ago
Surrey	Internet	2 days ago
Vancouver	Internet	3 days ago

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Shaw Issues Reports Near New Westminster, British Columbia

Latest outage, problems and issue reports in New Westminster and nearby locations:

• 
  Rob Grey (@rgrey1) reported 1 minute ago from Burnaby, British Columbia

  @Shawhelp I'm spoken to your tech support many many time and they can't help me. Your custom service will not help. Maybe time to speak to @TELUSsupport or @Bell_Support would help me on a New Client Account! #shaw

• 
  shirley silberg (@ShirleySilberg) reported 4 minutes ago from Vancouver, British Columbia

  @Shawhelp our picture is pixelating and the wait time on the phone is 1 hour. Please help now.

• 
  Michael Brimer (@IMBrimer) reported 5 minutes ago from Vancouver, British Columbia

  @Shawhelp @ShawInfo your customer service is embarrassing- do you not have #humans ?

• 
  Greg McDonald🇨🇦 (@5150GmacSays) reported 13 minutes ago from Langley, British Columbia

  @ShawInfo **** you Shaw, what ******** could you possibly be doing that requires an 8 hour service interruption on a Thursday before the clock strikes midnight?! This is bullshit!!!🖕

• 
  Travel by Rempel (@TRempel604) reported 14 minutes ago from Vancouver, British Columbia

  Super annoyed with @Shawhelp So bad with customer service. Just hung up on me.

• 
  Travis Hill (@triple_aardvark) reported 14 minutes ago from Surrey, British Columbia

  @Shawhelp I appreciate the reply, but my parents aren't on Twitter. Phone support is important both because not everyone is Internet savvy, and also because Internet connectivity is often the problem your customers are trying to contact you about.

• 
  Heist (@TheHeistMonkey) reported 20 minutes ago from Surrey, British Columbia

  @Shawhelp any service interruptions in South Surrey British Columbia? Last 30 minutes blinking green light on my router.

• 
  Rosario (@DekeyPetey40) reported 25 minutes ago from Port Coquitlam, British Columbia

  Hey @Shawhelp is internet down in poco?

• 
  Alan Alilo (@AliloAlan) reported 26 minutes ago from Vancouver, British Columbia

  @Shawhelp hi i wonder i always has problem with my bills

• 
  Vanessa (@VNSSAWBSTR) reported 29 minutes ago from Vancouver, British Columbia

  @Shawhelp my internet and tv went down suddenly. Hopefully it will be up again by morning.

• 
  amu (@Amu3188) reported 32 minutes ago from Surrey, British Columbia

  @Shawhelp We want to cancel our internet service. Can we do it online?

• 
  Doug Corbett (@corbettdoug) reported 36 minutes ago from Port Coquitlam, British Columbia

  @Shawhelp can someone please call me as a truck just knocked a cable down in front of my house. 3970 cedar drive Poco. 6947628993. Doug

• 
  Mariano D (@marianodss) reported 39 minutes ago from Burnaby, British Columbia

  @Shawhelp I’m having an issue with sound. It drops off for a second or 2 intermittently. Does not occur when watching streaming services as I type this it has happened twice in 30 seconds. Any idea? Yes just happened 2 more times. :(

• 
  Patricia Young (@youngcjpl) reported 41 minutes ago from North Vancouver, British Columbia

  @ShawInfo my elderly mother has been have internet problems for months. Finally Shaw says they will send a new modem. Oops! They ordered the wrong one and now have to wait even longer. Wont allow us to pick it up ourselves! #Shaw #poorservice

• 
  Moke (@mykeymause) reported 47 minutes ago from North Vancouver, British Columbia

  Honestly, Telus sending me an email saying “you’re on the best network in town - way better than @ShawInfo/@FreedomMobile’s” makes me want to switch from Telus... attack ads, wtf?

• 
  Michelle Carter (she,her,hers) (@Britbirdvancity) reported 50 minutes ago from Vancouver, British Columbia

  @Shawhelp is there an outage in Vancouver? At a time when it's most needed your internet is v unreliable

• 
  Travis Hill (@triple_aardvark) reported 52 minutes ago from Surrey, British Columbia

  @ShawInfo What on Earth is up with your phone support? My parents selected to receive a call back when an agent becomes available. The system called back immediately and put them on hold for almost an hour. They gave up.

• 
  Jossana Haas (@jossanahaas) reported 55 minutes ago from Vancouver, British Columbia

  Shame on you, @ShawInfo @Shawhelp 🤬 poor internet for weeks, when The scheduled visit day arrive, the techs didn’t show up! Worse than that, is rebooking the visit for next week! Worst customer service ever 🤡

• 
  Michael Brimer (@IMBrimer) reported 57 minutes ago from Vancouver, British Columbia

  @ShawInfo Not in #vancouver your customer service @ShawInfo is embarrassing

• 
  Phil IS Ridin' Bikes Again (@PhilRidinBikes) reported 60 minutes ago from New Westminster, British Columbia

  @Shawhelp your whole guide system is down. Nothing but channel labels. No program time listings at all.

Shaw Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Nathan Adams (@N8Lights) reported 8 minutes ago from Calgary, Alberta

  I thinks it’s absolutely disgusting that @Shawhelp will disconnect you with notice at all. Then tell you that you that you then need to pay off the entire account to restore services. Wow is all I can say now. @Shawhelp was a great service 10 years ago but now it’s not

• 
  Nicola Wright (@NicaNessun) reported 12 minutes ago

  @Shawhelp I've tried troubleshooting, no joy - looks like others in dt Yeg had the same issues - any update?

• 
  Nicola Wright (@NicaNessun) reported 12 minutes ago

  @shawhelp My internet is down. My modem is blinking orange. How do I fix this?

• 
  Maysy Man 🇨🇦 (@MaysyMan) reported 13 minutes ago

  @Shawhelp Restarted the device and now it’s 1 minute slow

• 
  TAEMIN’s ADVICE CANADA GO 📌 (@ddalgimilkeu) reported 14 minutes ago

  @ShawInfo Shaw is literally screwing customers over for sending a faulty modem to a new customer. My wifi has been disconnecting by itself for 6-7 times in my first week of using Shaw. I literally changed to Shaw because of the issue my older provider had. Now they are saying -

• 
  Harry Tucker (@HarryTucker) reported 15 minutes ago

  @Shawhelp Item says resolved .... internet is too slow to use. 🙁

• 
  indefatigable (@Indefatigabl_) reported 15 minutes ago

  Gah @Shawhelp your On Demand app is again doing that thing where it disconnects the stream 1/3 of the way through an episode and then nothing happens. If I restart, it starts me back at the beginning. I've watched the beginning of a show 3 times now. I'm done. This app is horrid

• 
  Jeremy (@trendless) reported 19 minutes ago

  Took me 37:02 on the phone to cancel my service -- the vast majority of it on hold. Two different employees asked my reasons for cancelling etc, but couldn't help. Oh, and the on-hold music cuts in and out with static. Just a real class organization, @ShawInfo. #slowclap

• 
  Arista (@arista_photos) reported 20 minutes ago

  @Shawhelp good afternoon. Is the internet down in DTyeg? Can’t seem to get the modem working for the past 30 mins in spite of reboots. Thanks.

• 
  TheRandomTrader (@theRandomTrader) reported 21 minutes ago

  @Shawhelp Internet is down in New Brighton Calgary. Any ETA on when we can expect things back up again?