Shaw outages and service status in New Westminster, British Columbia

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Shaw generated 3 outage signals in the last 24 hours around New Westminster, including 3 direct reports.
The most common problems reported in this area mention Internet, Wi-fi, and TV.
The most recent signal from this area was received Jul 31, 9:13 AM EDT.

Internet (66%)
Wi-fi (11%)
TV (11%)
E-mail (7%)
Total Blackout (4%)

Shaw offers broadband internet, TV and phone services to businesses and individuals. Shaw mainly serves clients in British Columbia and Alberta.

Problems in the last 24 hours in New Westminster, British Columbia

The chart below shows the number of Shaw reports we have received in the last 24 hours from users in New Westminster, British Columbia and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Time of day (EST)	Number of reports	New Westminster	Baseline
Jul 30, 1:00 PM EDT	0	0	0
Jul 30, 1:20 PM EDT	0	0	0
Jul 30, 1:40 PM EDT	0	0	0
Jul 30, 2:00 PM EDT	0	0	0
Jul 30, 2:20 PM EDT	0	0	0
Jul 30, 2:40 PM EDT	0	0	0
Jul 30, 3:00 PM EDT	0	0	0
Jul 30, 3:20 PM EDT	0	0	0
Jul 30, 3:40 PM EDT	0	0	0
Jul 30, 4:00 PM EDT	0	0	0
Jul 30, 4:20 PM EDT	0	0	0
Jul 30, 4:40 PM EDT	0	0	0
Jul 30, 5:00 PM EDT	0	0	0
Jul 30, 5:20 PM EDT	0	0	0
Jul 30, 5:40 PM EDT	0	0	0
Jul 30, 6:00 PM EDT	0	0	0
Jul 30, 6:20 PM EDT	0	0	0
Jul 30, 6:40 PM EDT	0	0	0
Jul 30, 7:00 PM EDT	0	0	0
Jul 30, 7:20 PM EDT	0	0	0
Jul 30, 7:40 PM EDT	0	0	0
Jul 30, 8:00 PM EDT	0	0	0
Jul 30, 8:20 PM EDT	0	0	0
Jul 30, 8:40 PM EDT	0	0	0
Jul 30, 9:00 PM EDT	0	0	0
Jul 30, 9:20 PM EDT	0	0	0
Jul 30, 9:40 PM EDT	0	0	0
Jul 30, 10:00 PM EDT	0	0	0
Jul 30, 10:20 PM EDT	0	0	0
Jul 30, 10:40 PM EDT	0	0	0
Jul 30, 11:00 PM EDT	0	0	0
Jul 30, 11:20 PM EDT	0	0	0
Jul 30, 11:40 PM EDT	0	0	0
Jul 31, 12:00 AM EDT	0	0	0
Jul 31, 12:20 AM EDT	0	0	0
Jul 31, 12:40 AM EDT	0	0	0
Jul 31, 1:00 AM EDT	0	0	0
Jul 31, 1:20 AM EDT	0	0	0
Jul 31, 1:40 AM EDT	0	0	0
Jul 31, 2:00 AM EDT	0	0	0
Jul 31, 2:20 AM EDT	0	0	0
Jul 31, 2:40 AM EDT	0	0	0
Jul 31, 3:00 AM EDT	0	0	0
Jul 31, 3:20 AM EDT	0	0	0
Jul 31, 3:40 AM EDT	0	0	0
Jul 31, 4:00 AM EDT	0	0	0
Jul 31, 4:20 AM EDT	0	0	0
Jul 31, 4:40 AM EDT	0	0	0
Jul 31, 5:00 AM EDT	0	0	0
Jul 31, 5:20 AM EDT	0	0	0
Jul 31, 5:40 AM EDT	0	0	0
Jul 31, 6:00 AM EDT	0	0	0
Jul 31, 6:20 AM EDT	0	0	0
Jul 31, 6:40 AM EDT	0	0	0
Jul 31, 7:00 AM EDT	0	0	0
Jul 31, 7:20 AM EDT	0	0	0
Jul 31, 7:40 AM EDT	0	0	0
Jul 31, 8:00 AM EDT	0	0	0
Jul 31, 8:20 AM EDT	0	0	0
Jul 31, 8:40 AM EDT	0	0	0
Jul 31, 9:00 AM EDT	0	0	0
Jul 31, 9:20 AM EDT	0	0	0
Jul 31, 9:40 AM EDT	0	0	0
Jul 31, 10:00 AM EDT	0	0	0
Jul 31, 10:20 AM EDT	0	0	0
Jul 31, 10:40 AM EDT	0	0	0
Jul 31, 11:00 AM EDT	0	0	0
Jul 31, 11:20 AM EDT	0	0	0
Jul 31, 11:40 AM EDT	0	0	0
Jul 31, 12:00 PM EDT	0	0	0
Jul 31, 12:20 PM EDT	0	0	0
Jul 31, 12:40 PM EDT	0	0	0
Jul 31, 1:00 PM EDT	0	0	0

At the moment, we haven't detected any problems at Shaw. Are you experiencing issues or an outage? Leave a message in the comments section!

Live Outage Map Near New Westminster, British Columbia

The most recent Shaw outage reports came from the following cities: Vancouver, Surrey, North Vancouver, Richmond, Coquitlam, Burnaby, Port Moody, New Westminster, and Anmore.

City	Problem Type	Report Time
Vancouver	Internet	4 hours ago
Vancouver	Internet	22 hours ago
Vancouver	E-mail	22 hours ago
Vancouver	TV	1 day ago
Vancouver	E-mail	1 day ago
Vancouver	Internet	2 days ago

Nearby cities with recent reports

Vancouver

14 recent signals

4 hours ago

Surrey

6 recent signals

5 days ago

North Vancouver

1 recent signals

5 days ago

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

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Shaw Issues Reports Near New Westminster, British Columbia

Latest outage, problems and issue reports in New Westminster and nearby locations:

Curtis (@Jones_NS99) reported 40 seconds ago from North Vancouver, British Columbia
@Shawhelp I do not normally escalate these things, but I am floored by the absurdity of what I just experienced on behalf of a family member, who has been a loyal customer for 40 years. I will DM, but honestly, you need to do better.
Mariano D (@marianodss) reported 5 minutes ago from Burnaby, British Columbia
@Shawhelp I’m having an issue with sound. It drops off for a second or 2 intermittently. Does not occur when watching streaming services as I type this it has happened twice in 30 seconds. Any idea? Yes just happened 2 more times. :(
Rosario (@DekeyPetey40) reported 6 minutes ago from Port Coquitlam, British Columbia
Hey @Shawhelp is internet down in poco?
Phil IS Ridin' Bikes Again (@PhilRidinBikes) reported 10 minutes ago from Port Coquitlam, British Columbia
@Shawhelp The problem is not with WiFi. It is a lack of mobile signal. It's really weak, and never connects at 4G speeds as your coverage map indicates.
Sean Vanderfluit (@Vanderfluit) reported 14 minutes ago from Richmond, British Columbia
@Shawhelp Convenient you shut down just as your service goes out.
Chris Falskow (@falskow) reported 16 minutes ago from Delta, British Columbia
@Eastlink @EastlinkSupport Hey @Shawhelp I hope you’re paying attention here. We could really use your service in North Delta!
David Schreck (@StrategicThghts) reported 16 minutes ago from North Vancouver, British Columbia
@TerryPlatt5 @TELUS @Shawhelp I had a similar problem when I had Shaw. Turns out old cable has impedance that isn’t compatible with modern digital equipment. Not all technicians know that.
Bryn Morgan Williams (@brynmw) reported 18 minutes ago from Vancouver, British Columbia
Great. @ShawInfo cable tv down and next available support is next Saturday. No tv for a week would be okay, if I was at school, but it’s Spring Break!!! Time to rethink cable tv and go interwebby.
Jessy (@CoachDhillon) reported 19 minutes ago from Vancouver, British Columbia
Cancel your sports cable packages people. @Shawhelp @TELUS @TELUSsupport @BellMediaPR @RogersHelps @TSN_Sports @Sportsnet
Sean Vanderfluit (@Vanderfluit) reported 27 minutes ago from Richmond, British Columbia
@Shawhelp ...especially since it's been almost two hours since I was told I'd been sent an email confirming the appointment, yet nothing. I wonder if the other customer got it instead. 😕
ABALI (@G_ABALI_S) reported 29 minutes ago from Vancouver, British Columbia
I change my internet provider Telus to Shaw on the 15 Feb 2020. Shaw said we fill a form and send it on the 24 Feb 2020, but the Telus said there is no request from Shaw. @Shawhelp @ShawInfo @TELUS . Please talk to each other guys I need a solution. It is your miscommunication.
Tazim Damji (@tazimdamji) reported 36 minutes ago from North Vancouver, British Columbia
@Shawhelp hi my modem seems to be down 😣
Roland van Kaauwen (@DaddyR69) reported 36 minutes ago from Surrey, British Columbia
@ShawInfo At 10:30 am 01/04/21 my daughter let me know the Shaw service was down. Now it 9:40 pm and I had called for the techs to call me back, that call came at 8:30 pm. So for 70 minutes I’ve been the 1st in the queu and am still listening to you nonsense ads. 1/2
west coast homo (@jowdoof) reported 42 minutes ago from Burnaby, British Columbia
@Shawhelp hi i need to know it theres outage in my area?
⌖ Osha'to-Chris⌖ 🇨🇦 (@ChrisMcArdle1) reported 43 minutes ago from Surrey, British Columbia
@Shawhelp the last few days my internet has slowed down so much and tonight I keep getting booted from my game or has massive lag. What is going on??
Ursula Maxwell Travels (@YouTravel) reported 44 minutes ago from Surrey, British Columbia
Why do I pay @Shawhelp so much for Internet monthly and they tell me I'm 'unstable'?! Okay, to be precise "Your connection is unstable". Now, honestly! What next! 🥴
Prairie Paul (@PaulDoroshenko) reported 45 minutes ago from Vancouver, British Columbia
Every time I contact @ShawInfo to have some service or set up, every single time they screw it up. And again today. More competition would be better than less.
Chris Simpson (@chris_e_simpson) reported 46 minutes ago from North Vancouver, British Columbia
Darn it, internet connection. Hey @Shawhelp is there an issue in North Vancouver? My modem won't go past the green flashing stage.
Michael Brimer (@IMBrimer) reported 47 minutes ago from Vancouver, British Columbia
@ShawInfo Nope, I’m downtown #vancouver and my internet drops out over an old school network daily
Raj Dhaliwal (@rdhaliwal84) reported 57 minutes ago from Surrey, British Columbia
@ShawInfo going on a day and half without services. Apparently it’s been escalated but staff can’t give me any answers....very frustrating that they can’t provide me with any answers. Not even a single call from anyone at Shaw. #angrycustomer #complaint #vancouver

Shaw Issues Reports

Latest outage, problems and issue reports in social media:

Mr. C (@Me_Caramidaru) reported 3 minutes ago
@Shawhelp Surrey Internet service down? again?
Lynelle (@Bogey_Putt) reported 6 minutes ago
@Shawhelp is there an outage in North Burnaby/Capitol Hill area? Internet, TV down as of about 9:15am and 5G is very weak signal only on cell? Status?
HoopsfanAB (@ydfished) reported 6 minutes ago
@Shawhelp I don’t know how many times this is over the years but you cannot let your simulcast/overide stuff come on when live sports are on. Missing the end of #zags on @KHQLocalNews cuz you guys are screw ups & @CRTCeng never punishes you for it. 😡😡😡😡😡😡😡
Alex Snow (@Geodude96) reported 7 minutes ago
@Shawhelp My internet has been cutting out at least once a day for the past few weeks. Called in once before and was told there was a problem in my area but nothing has changed since then. I'm on Zoom at least once/week & need it reliable. Really getting sick of the bad service.
Ugabug (@MaryPChipman) reported 13 minutes ago
@Shawhelp I have a huge billing issue with Rogers/Shaw I need help with.
Vanessa (@Noosiekins) reported 13 minutes ago
@Shawhelp We ended up setting up email forwarding, but I don't know if everything is forwarded. It's terrible because I am already using an E-sim so I changed all my 2 factor authentication to email...and well now my email is up in the air. Also it's only incoming that's blocked.
Gail Eckert (@gaileckert) reported 16 minutes ago
@Shawhelp reporting outage in River heights. Please advise status
Ender (@Endfx11) reported 19 minutes ago
@Shawhelp is there an outage in East Saskatoon right now?
elwood shand (@edshand1) reported 25 minutes ago
@Shawhelp I’m getting no signal on one of my tvs and the box underneath has no lights but the other boxes do. I changed the hdmi cable and still nothing.
Tyler ❄☕☃ (@Valomir) reported 25 minutes ago
@Shawhelp hey pals, I my internet has ceased working a couple times tonight and I'm wondering if there is an outage near the community of Sunalta in Calgary. The modem light is solid white but neither my wifi or Ethernet produce internet. I have power cycled the modem.