Shaw outages and service status in New Westminster, British Columbia

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Full Outage Map

Shaw generated 5 outage signals in the last 24 hours around New Westminster, including 5 direct reports.
The most common problems reported in this area mention Internet, Wi-fi, and TV.
The most recent signal from this area was received Sep 17, 3:19 AM EDT.

Internet (70%)
Wi-fi (13%)
TV (7%)
E-mail (6%)
Total Blackout (4%)

The latest reports from users having issues in New Westminster come from postal codes V3M .

Shaw offers broadband internet, TV and phone services to businesses and individuals. Shaw mainly serves clients in British Columbia and Alberta.

Problems in the last 24 hours in New Westminster, British Columbia

The chart below shows the number of Shaw reports we have received in the last 24 hours from users in New Westminster, British Columbia and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Time of day (EST)	Number of reports	New Westminster	Baseline
Sep 16, 12:00 PM EDT	0	0	0
Sep 16, 12:20 PM EDT	0	0	0
Sep 16, 12:40 PM EDT	0	0	0
Sep 16, 1:00 PM EDT	0	0	0
Sep 16, 1:20 PM EDT	0	0	0
Sep 16, 1:40 PM EDT	0	0	0
Sep 16, 2:00 PM EDT	0	0	0
Sep 16, 2:20 PM EDT	0	0	0
Sep 16, 2:40 PM EDT	0	0	0
Sep 16, 3:00 PM EDT	0	0	0
Sep 16, 3:20 PM EDT	0	0	0
Sep 16, 3:40 PM EDT	0	0	0
Sep 16, 4:00 PM EDT	0	0	0
Sep 16, 4:20 PM EDT	0	0	0
Sep 16, 4:40 PM EDT	0	0	0
Sep 16, 5:00 PM EDT	0	0	0
Sep 16, 5:20 PM EDT	0	0	0
Sep 16, 5:40 PM EDT	0	0	0
Sep 16, 6:00 PM EDT	0	0	0
Sep 16, 6:20 PM EDT	0	0	0
Sep 16, 6:40 PM EDT	0	0	0
Sep 16, 7:00 PM EDT	0	0	0
Sep 16, 7:20 PM EDT	0	0	0
Sep 16, 7:40 PM EDT	0	0	0
Sep 16, 8:00 PM EDT	0	0	0
Sep 16, 8:20 PM EDT	0	0	0
Sep 16, 8:40 PM EDT	0	0	0
Sep 16, 9:00 PM EDT	0	0	0
Sep 16, 9:20 PM EDT	0	0	0
Sep 16, 9:40 PM EDT	0	0	0
Sep 16, 10:00 PM EDT	0	0	0
Sep 16, 10:20 PM EDT	0	0	0
Sep 16, 10:40 PM EDT	0	0	0
Sep 16, 11:00 PM EDT	0	0	0
Sep 16, 11:20 PM EDT	0	0	0
Sep 16, 11:40 PM EDT	0	0	0
Sep 17, 12:00 AM EDT	0	0	0
Sep 17, 12:20 AM EDT	0	0	0
Sep 17, 12:40 AM EDT	0	0	0
Sep 17, 1:00 AM EDT	0	0	0
Sep 17, 1:20 AM EDT	0	0	0
Sep 17, 1:40 AM EDT	0	0	0
Sep 17, 2:00 AM EDT	0	0	0
Sep 17, 2:20 AM EDT	0	0	0
Sep 17, 2:40 AM EDT	0	0	0
Sep 17, 3:00 AM EDT	0	0	0
Sep 17, 3:20 AM EDT	0	0	0
Sep 17, 3:40 AM EDT	0	0	0
Sep 17, 4:00 AM EDT	0	0	0
Sep 17, 4:20 AM EDT	0	0	0
Sep 17, 4:40 AM EDT	0	0	0
Sep 17, 5:00 AM EDT	0	0	0
Sep 17, 5:20 AM EDT	0	0	0
Sep 17, 5:40 AM EDT	0	0	0
Sep 17, 6:00 AM EDT	0	0	0
Sep 17, 6:20 AM EDT	0	0	0
Sep 17, 6:40 AM EDT	0	0	0
Sep 17, 7:00 AM EDT	0	0	0
Sep 17, 7:20 AM EDT	0	0	0
Sep 17, 7:40 AM EDT	0	0	0
Sep 17, 8:00 AM EDT	0	0	0
Sep 17, 8:20 AM EDT	0	0	0
Sep 17, 8:40 AM EDT	0	0	0
Sep 17, 9:00 AM EDT	0	0	0
Sep 17, 9:20 AM EDT	0	0	0
Sep 17, 9:40 AM EDT	0	0	0
Sep 17, 10:00 AM EDT	0	0	0
Sep 17, 10:20 AM EDT	0	0	0
Sep 17, 10:40 AM EDT	0	0	0
Sep 17, 11:00 AM EDT	0	0	0
Sep 17, 11:20 AM EDT	0	0	0
Sep 17, 11:40 AM EDT	0	0	0
Sep 17, 12:00 PM EDT	0	0	0

At the moment, we haven't detected any problems at Shaw. Are you experiencing issues or an outage? Leave a message in the comments section!

Live Outage Map Near New Westminster, British Columbia

The most recent Shaw outage reports came from the following cities: Vancouver, Surrey, Coquitlam, New Westminster, Burnaby, North Vancouver, Anmore, Richmond, and Port Moody.

City	Problem Type	Report Time
Vancouver	Internet	9 hours ago
Surrey	Internet	13 hours ago
Vancouver	Internet	13 hours ago
Vancouver	Internet	14 hours ago
Vancouver	Internet	20 hours ago
Surrey	Internet	1 day ago

Nearby cities with recent reports

Vancouver

16 recent signals

9 hours ago

Surrey

8 recent signals

13 hours ago

Coquitlam

1 recent signals

7 days ago

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

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Shaw Issues Reports Near New Westminster, British Columbia

Latest outage, problems and issue reports in New Westminster and nearby locations:

west coast homo (@jowdoof) reported 2 minutes ago from Burnaby, British Columbia
@Shawhelp hi i need to know it theres outage in my area?
Peter Meiszner (@PeterMeiszner) reported 3 minutes ago from Vancouver, British Columbia
Is @Novusnow down AGAIN for anyone else in Yaletown? Super frustrating- second time in a month. Going to have to seriously consider switching to @TELUS or @Shawhelp - major problem when you’re working from home.
Andrew Christopher (@ACmusic_10) reported 6 minutes ago from Surrey, British Columbia
@DWeightm @TELUS @Rogers @Bell @Shawhelp Ok but seriously, **** Shaw too.
Colin Rose (@ColinRose) reported 8 minutes ago from Vancouver, British Columbia
@Shawhelp is there a service issue I’m Vancouver? My internet is out...
Travel by Rempel (@TRempel604) reported 14 minutes ago from Vancouver, British Columbia
Super annoyed with @Shawhelp So bad with customer service. Just hung up on me.
Rob Grey (@rgrey1) reported 16 minutes ago from Burnaby, British Columbia
@Shawhelp I'm spoken to your tech support many many time and they can't help me. Your custom service will not help. Maybe time to speak to @TELUSsupport or @Bell_Support would help me on a New Client Account! #shaw
Leandro Santos (@ls69360) reported 19 minutes ago from Burnaby, British Columbia
@ShawInfo always a waste of time... Never ever fix any problem.. When are you guys are going to help me??
Danielle Aichler (@danielaichler) reported 20 minutes ago from Shaughnessy, British Columbia
@Shawhelp is there a tv outage in Vancouver at the moment?
Paul E. Marquis (@RiskManagerCa) reported 29 minutes ago from Vancouver, British Columbia
@Shawhelp Can I sign up for the technician course while I'm at it? I've spent hours, upon hours troubleshooting your faulty equipment, and you have the Too late, service cancelled
Alex McRoberts (@webtwozero) reported 32 minutes ago from North Vancouver, British Columbia
@Shawhelp seeing an outage in North Vancouver?
Manpreet Suhi (@ManpreetSuhi) reported 32 minutes ago from Burnaby, British Columbia
@Shawhelp do you have any update on the outage in Burnaby Deer Lake Area?
Uli Laue (@ulilaue) reported 40 minutes ago from Richmond, British Columbia
@WayneFougere @Shawhelp Have you checked the outage map? Bernice thought she had issues but hers was battery related.
Michael Cuddihy (@Wbaz54) reported 41 minutes ago from Vancouver, British Columbia
@ShawInfo @Shawhelp Hi there, you canceled your tech appt this am an hour after they were supposed to be here and after an hour plus with different people in Support the earliest reschedule is 4 days from now, no internet etc...#move booked long time ago, #nothappy #Shaw
Monique Cloutier (@cloutier68) reported 44 minutes ago from Vancouver, British Columbia
@stephenbraverm1 @Jen_Newsted @Shawhelp I could use an upgrade for my internet too. Never seems to get around to do this though.
Travel by Rempel (@TRempel604) reported 50 minutes ago from Vancouver, British Columbia
@Shawhelp For the records, day 1 no cable or Internet service from Shaw. #worsecustomerservice #badcablecompany
Jeff Thorlacius (@jthor099) reported 52 minutes ago from Vancouver, British Columbia
@Shawhelp this Bluecurve PVR is crap. Trying to rewind or fast forward recorded shows is near impossible. It freezes & jumps forward erratically, plus the dropping of sound while watching recordings I messaged you about a few days ago is still happening. Please fix this!
colored pencil (@singh_sp) reported 53 minutes ago from Burnaby, British Columbia
@Shawhelp - my internet fiber gig plan sucks. disconnected 25 times Ina day. U tech fixed it and worked for 15 days. Again loses connection every now n then. I work from home. Hampering my work. Tech is scheduled for May 10. Should I close my work till then?
Ursula Maxwell Travels (@YouTravel) reported 56 minutes ago from Surrey, British Columbia
Why do I pay @Shawhelp so much for Internet monthly and they tell me I'm 'unstable'?! Okay, to be precise "Your connection is unstable". Now, honestly! What next! 🥴
Ben (@bguanzon) reported 56 minutes ago from Surrey, British Columbia
@Shawhelp No updates and still no service (phone, internet and tv) since 8:00 PM last night. What kind of compensation is available for customers? And no updates! Ps: safety issue as no ability to use 911 by phone!!!!
Yvonne Bray (@PSPilates) reported 58 minutes ago from West End, British Columbia
@Shawhelp Blue curve not working once again

Shaw Issues Reports

Latest outage, problems and issue reports in social media:

Jason Silver (@Da_Big_Dogg) reported 6 minutes ago
@Shawhelp question, when watching the 4k stream of an Oil game it goes all pixelated and looks terrible, this happens many many MANY times in just a few min.. how do we solve this??
Les Stelmach 🇨🇦🇺🇦 (@LesIsMore1) reported 9 minutes ago
@slackerman10 @Shawhelp Any company (telcos, banks, util, etc) whose phone line REGULARLY says “we are experiencing higher than normal call volumes” is just short-staffing. They are optimizing cost over service. What is the maximum tolerance for a customer, etc. it’s obviously worse for oligopoly
jimmy TehFreak (@TehFreakTweets) reported 14 minutes ago
My internet has been down for 3 hours now. @CCarrytel support doesnt open for another 5 1/2 hours and the vendor ( @shawhelp ) who licenses the line to them wont assist because im not THEIR customer. Why tf would I be with outages every 3-4 nights?
Jennifer & Devina “The Ginja Ninja” 🇨🇦❤️🇺🇦 (@JenniferKingsb6) reported 15 minutes ago
@Shawhelp I need to order a new remote for my DCX 3200-M cable box. Can you help me?
Madelinenerdfighter from the @IamMADELINEpod (@Madelinenerd) reported 16 minutes ago
@Shawhelp I'm on hold with tech support as my internet is down. Do you have lower mainland outages?
️Mike Fricker 🇨🇦 Christian Priest AuDHD CPTSD☯🖖 (@M_S_Fricker) reported 16 minutes ago
@ShawInfo @Rogers Things got worse. Especially your customer service.
Gail Eckert (@gaileckert) reported 18 minutes ago
@Shawhelp reporting outage in River heights. Please advise status
🇨🇦Jay (@jayrlocked) reported 18 minutes ago
@Shawhelp you know we pay an exorbitant amount of money for cable and internet and the service being 2 hours is unacceptable not to mention the frequent everyone’s home from work everyday outages!
OC_2030 (@oc_2030_vision) reported 19 minutes ago
@Shawhelp Still down. Trying a refresh of TVs. Prefer not to reboot xb7 as it takes down all of my security cams for 20 minutes
TC-VAN (@RageGeist) reported 27 minutes ago
@Shawhelp Hi, my internet has been down about 7hrs now and I'm not seeing my location in the outage section. I contacted support earlier and she said there was an open incident INC1743915 for my area. My postal code is V3B7W4. Any ETA's on service restoration?