Shaw Outage Report in New Westminster, British Columbia

Problems in the last 24 hours in New Westminster, British Columbia

The chart below shows the number of Shaw reports we have received in the last 24 hours from users in New Westminster, British Columbia and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Most Reported Problems

The following are the most recent problems reported by Shaw users through our website.

• Internet (55%)
• TV (18%)
• Wi-fi (11%)
• E-mail (9%)
• Total Blackout (6%)
• Phone (2%)

Live Outage Map Near New Westminster, British Columbia

The most recent Shaw outage reports came from the following cities: Surrey, Vancouver, Pitt Meadows, Coquitlam, Port Coquitlam, Burnaby, Richmond, Coquitlam, North Vancouver, Langley, New Westminster, and Port Moody.

City	Problem Type	Report Time
Surrey	Internet	9 hours ago
Vancouver	Internet	9 hours ago
Vancouver	Internet	18 hours ago
Pitt Meadows	Wi-fi	2 days ago
Surrey	Internet	3 days ago
Vancouver	Internet	3 days ago

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Shaw Issues Reports Near New Westminster, British Columbia

Latest outage, problems and issue reports in New Westminster and nearby locations:

• 
  Steven Wu (@Stevenwu53) reported 5 minutes ago from Vancouver, British Columbia

  @Shawhelp wifi down it will not let me login

• 
  aanshik1 (@Aanshik1) reported 8 minutes ago from Vancouver, British Columbia

  @Shawhelp I am facing intermittent connectivity issues again. I have sent you DM with the info, pls advise ASAP!

• 
  Barb Snelgrove (@megamouthtweets) reported 9 minutes ago from Vancouver, British Columbia

  Amazing game. Regrettably due to a horrible @ShawInfo feed, we missed much of the #WeTheNorth frenzy as we had to watch an American channel. But wow @Raptors WELL DONE! #RaptorsIn6

• 
  Jessy (@CoachDhillon) reported 10 minutes ago from Richmond, British Columbia

  @Shawhelp @jeevs84 Mother in-law's place having the same issue. Her wifi range from her old modem was 10x stronger than it is now. Cleary Shaw is wanting people to pay for these pods.

• 
  Steve Rowe 🇬🇧🇨🇦🌈 (@stevendrowe) reported 12 minutes ago from Surrey, British Columbia

  Pleased that @Shawhelp services have been restored to normal this morning after the @bchydro power outage in #SurreyBC #Newton yesterday evening.

• 
  SIXO FOUR (@sixo_four) reported 15 minutes ago from North Vancouver, British Columbia

  @TELUSsupport @TELUS I have been a loyal customer for years and when my contract is up and I request a promo offer from your website and you say NO, makes switching to @ShawInfo that much easier of a decision. Brutal.

• 
  Jennifer West (@Westjet007) reported 15 minutes ago from Vancouver, British Columbia

  I seriously recommend that people NOT get services with @Shawhelp. They don't keep their word and customer service is atrocious. Telus is your better option.

• 
  Gayle Hurmuses (@gaylehurmuses) reported 23 minutes ago from Burnaby, British Columbia

  @Shawhelp we waited on hold for 1:45 minutes then your system took our number for call back. Then you called back and left us on hold for 35 minutes now. WTF!

• 
  Sean Calder (@vinifico) reported 27 minutes ago from Vancouver, British Columbia

  Internet service is out in our area. Not a great thing when working from home. 😳 @Shawhelp

• 
  Alice, The Alice (@AliceTheAlice1) reported 27 minutes ago from Burnaby, British Columbia

  @GraemeFreeman @ShawInfo You would not trust an ISP with your home network so it's not like that's too much of a concern. I cannot imagine ever operating my home network via an ISP's Modem's router features.

• 
  Steve Rowe 🇬🇧🇨🇦🌈 (@stevendrowe) reported 31 minutes ago from Surrey, British Columbia

  @Shawhelp Thanks. Internet is virtually down and cable is on but signal cuts out every 30 seconds, changing channels on its own like the ghost of my old Aunt Alice is torturing me.

• 
  America's ass (@CptManYak) reported 36 minutes ago from Surrey, British Columbia

  @ShawInfo fix ya damn internet thanks

• 
  Rob Menzies (@PocoPipe) reported 44 minutes ago from Port Coquitlam, British Columbia

  @Shawhelp hi we are having issues with one of our shaw boxes - says we are not subscribed (to any channel)

• 
  Graham Mcphee (@gamcphee) reported 45 minutes ago from Burnaby, British Columbia

  @Shawhelp Many problems with television reception . All day.

• 
  Christopher Scott (@ChrisCScott) reported 46 minutes ago from Burnaby, British Columbia

  @Brian_Bancroft @ShawInfo Shaw is pretty solid on customer service. We’re pretty spoiled out here on the west coast.

• 
  Conrad Au (@ConradAu) reported 50 minutes ago from Coquitlam, British Columbia

  @Shawhelp I was told that service would delay my cancellation and be charged for the service up until the equipment was received.

• 
  Stylebysarahbraim (@SarahBraim) reported 54 minutes ago from Vancouver, British Columbia

  @ShawInfo your service is horrible

• 
  Crystal (@theMediaChick) reported 58 minutes ago from Vancouver, British Columbia

  @Shawhelp Hey guys! Last min date due to waiting on others' sched, I need my services switched from my apt to a different one in this building on Sunday. I can carry down the hall & hook up, just need you to make the change. Website won't let me log into my account though. Help!

• 
  Alice, The Alice (@AliceTheAlice1) reported 60 minutes ago from Burnaby, British Columbia

  @ShawInfo There's a reason behind the generic design of a thin rectangle in electronics. It's to allow the heat to spread and disappait. This unit is not designed as such so no wonder it sucks at regulating it's internal temperature.

Shaw Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Ian Seggie 🅙 (@IanSeggie) reported 5 minutes ago

  @StephL2014 @Shawhelp On the phone with Telus now, we are getting Optik TV installed.... I've been on the phone with Shaw every few weeks since we had this crap installed in October. It's awful.

• 
  Pavan Samra (@P_Samra) reported 6 minutes ago

  @Shawhelp all my services have been down for over 20+ hours now. This **** is ridiculous at this point.

• 
  Dean Borys (@DeanBorys) reported 6 minutes ago

  @Shawhelp hopefully you get this mess sorted out before tomorrow’s 🥇game! Awful. #WorldJuniors

• 
  BrowntoBure (@BrowntoBure) reported 6 minutes ago

  @CanucksIn4 @Shawhelp Their internet sucks I switched to Telus years ago. Still have Shaw tv though because Telus customer service is awful.

• 
  JR (@NucksNiners) reported 6 minutes ago

  Hey @steeletalk since you use to do consumer matters previously, you should know the company you work for has been ripping me off for 12 months & when I caught it they won’t fix the issue, basically getting charged for @netflix twice. @Shawhelp is scamming me

• 
  Zander (@Zanjandro) reported 7 minutes ago

  Dear @ShawInfo is there any reason why your cable has been so horrible today?

• 
  Ray Chow (@raymch888) reported 13 minutes ago

  @STGGamings @Shawhelp Same issue here and on all channels!

• 
  Candace Verners (@momteenytiny) reported 16 minutes ago

  Not sure if others are having problems but #Shaw #shawinternet has been up and down all day. This is bad. May have to give up my loyalty and switch over. No one has been able to work all day #yyj @Shawhelp

• 
  Ian Seggie 🅙 (@IanSeggie) reported 17 minutes ago

  @Shawhelp Your customer service is atrocious. TV still unstable and on and off. It's now officially gone to the Better Business Bureau as a formal complaint.

• 
  yadab (@yadab) reported 23 minutes ago

  @Shawhelp what happened to Surrey, BC internet outage? It’s almost 24 hours of the outage and no update from last 4 hours?