Shaw outages and service status in New Westminster, British Columbia

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Full Outage Map

Shaw generated 4 outage signals in the last 24 hours around New Westminster, including 4 direct reports.
The most common problems reported in this area mention Internet, TV, and Wi-fi.
The most recent signal from this area was received May 4, 4:28 AM EDT.

Internet (66%)
TV (15%)
Wi-fi (10%)
Total Blackout (5%)
E-mail (2%)
Phone (2%)

The latest reports from users having issues in New Westminster come from postal codes V3M .

Shaw offers broadband internet, TV and phone services to businesses and individuals. Shaw mainly serves clients in British Columbia and Alberta.

Problems in the last 24 hours in New Westminster, British Columbia

The chart below shows the number of Shaw reports we have received in the last 24 hours from users in New Westminster, British Columbia and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Time of day (EST)	Number of reports	New Westminster	Baseline
May 3, 9:20 AM EDT	0	0	0
May 3, 9:40 AM EDT	0	0	0
May 3, 10:00 AM EDT	0	0	0
May 3, 10:20 AM EDT	0	0	0
May 3, 10:40 AM EDT	0	0	0
May 3, 11:00 AM EDT	0	0	0
May 3, 11:20 AM EDT	0	0	0
May 3, 11:40 AM EDT	0	0	0
May 3, 12:00 PM EDT	0	0	0
May 3, 12:20 PM EDT	0	0	0
May 3, 12:40 PM EDT	0	0	0
May 3, 1:00 PM EDT	0	0	0
May 3, 1:20 PM EDT	0	0	0
May 3, 1:40 PM EDT	0	0	0
May 3, 2:00 PM EDT	0	0	0
May 3, 2:20 PM EDT	0	0	0
May 3, 2:40 PM EDT	0	0	0
May 3, 3:00 PM EDT	0	0	0
May 3, 3:20 PM EDT	0	0	0
May 3, 3:40 PM EDT	0	0	0
May 3, 4:00 PM EDT	0	0	0
May 3, 4:20 PM EDT	0	0	0
May 3, 4:40 PM EDT	0	0	0
May 3, 5:00 PM EDT	0	0	0
May 3, 5:20 PM EDT	0	0	0
May 3, 5:40 PM EDT	0	0	0
May 3, 6:00 PM EDT	0	0	0
May 3, 6:20 PM EDT	0	0	0
May 3, 6:40 PM EDT	0	0	0
May 3, 7:00 PM EDT	0	0	0
May 3, 7:20 PM EDT	0	0	0
May 3, 7:40 PM EDT	0	0	0
May 3, 8:00 PM EDT	0	0	0
May 3, 8:20 PM EDT	0	0	0
May 3, 8:40 PM EDT	0	0	0
May 3, 9:00 PM EDT	0	0	0
May 3, 9:20 PM EDT	0	0	0
May 3, 9:40 PM EDT	0	0	0
May 3, 10:00 PM EDT	0	0	0
May 3, 10:20 PM EDT	0	0	0
May 3, 10:40 PM EDT	0	0	0
May 3, 11:00 PM EDT	0	0	0
May 3, 11:20 PM EDT	0	0	0
May 3, 11:40 PM EDT	0	0	0
May 4, 12:00 AM EDT	0	0	0
May 4, 12:20 AM EDT	0	0	0
May 4, 12:40 AM EDT	0	0	0
May 4, 1:00 AM EDT	0	0	0
May 4, 1:20 AM EDT	0	0	0
May 4, 1:40 AM EDT	0	0	0
May 4, 2:00 AM EDT	0	0	0
May 4, 2:20 AM EDT	0	0	0
May 4, 2:40 AM EDT	0	0	0
May 4, 3:00 AM EDT	0	0	0
May 4, 3:20 AM EDT	0	0	0
May 4, 3:40 AM EDT	0	0	0
May 4, 4:00 AM EDT	0	0	0
May 4, 4:20 AM EDT	0	0	0
May 4, 4:40 AM EDT	0	0	0
May 4, 5:00 AM EDT	0	0	0
May 4, 5:20 AM EDT	0	0	0
May 4, 5:40 AM EDT	0	0	0
May 4, 6:00 AM EDT	0	0	0
May 4, 6:20 AM EDT	0	0	0
May 4, 6:40 AM EDT	0	0	0
May 4, 7:00 AM EDT	0	0	0
May 4, 7:20 AM EDT	0	0	0
May 4, 7:40 AM EDT	0	0	0
May 4, 8:00 AM EDT	0	0	0
May 4, 8:20 AM EDT	0	0	0
May 4, 8:40 AM EDT	0	0	0
May 4, 9:00 AM EDT	0	0	0
May 4, 9:20 AM EDT	0	0	0

At the moment, we haven't detected any problems at Shaw. Are you experiencing issues or an outage? Leave a message in the comments section!

Live Outage Map Near New Westminster, British Columbia

The most recent Shaw outage reports came from the following cities: Vancouver, Surrey, North Vancouver, Anmore, New Westminster, Richmond, Coquitlam, Burnaby, Pitt Meadows, Port Coquitlam, Coquitlam, and Port Moody.

City	Problem Type	Report Time
Vancouver	Internet	5 hours ago
Surrey	Internet	5 hours ago
Vancouver	TV	12 hours ago
Surrey	TV	16 hours ago
Vancouver	Internet	1 day ago
Vancouver	Internet	1 day ago

Nearby cities with recent reports

Vancouver

18 recent signals

5 hours ago

Surrey

7 recent signals

5 hours ago

North Vancouver

1 recent signals

2 days ago

Anmore

1 recent signals

5 days ago

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Shaw Issues Reports Near New Westminster, British Columbia

Latest outage, problems and issue reports in New Westminster and nearby locations:

AdrianC (@Vancity_AC) reported 6 minutes ago from Coquitlam, British Columbia
.@Shawhelp I’ve spent over 3hrs, transferred between 5 agents on chat. Called, transferred, forwarded to FREEDOM mobile (WTF?) for activation, re-dialed Shaw 5-6 times. ALL THIS TO ACTIVATE A NEW SIM. Your warehouse sent cars to wrong address.
Sean Vanderfluit (@Vanderfluit) reported 10 minutes ago from Richmond, British Columbia
@Shawhelp Convenient you shut down just as your service goes out.
Allan 2022 (@Festive_Fong) reported 13 minutes ago from Richmond, British Columbia
@Shawhelp Help me !
Ben (@bguanzon) reported 14 minutes ago from Surrey, British Columbia
@Shawhelp No updates and still no service (phone, internet and tv) since 8:00 PM last night. What kind of compensation is available for customers? And no updates! Ps: safety issue as no ability to use 911 by phone!!!!
Jessica Ruth (she/her) (@allen_jessica) reported 15 minutes ago from Vancouver, British Columbia
@Shawhelp hi, our internet is going down frequently today and has been spotty all week. Are there any known issues that could be causing this? Thank you.
Andrew Cook (@andrewcook) reported 16 minutes ago from Burnaby, British Columbia
@Shawhelp why would you cut my internet off after sending me your shaw mobile sim cards? You cut all my service so I have to sign up to tether? I cannot understand why you would do this. A tech now can't come to fix for 7 days. 7!
Alan Alilo (@AliloAlan) reported 18 minutes ago from Vancouver, British Columbia
@Shawhelp hi i wonder i always has problem with my bills
Chris Simpson (@chris_e_simpson) reported 19 minutes ago from North Vancouver, British Columbia
Darn it, internet connection. Hey @Shawhelp is there an issue in North Vancouver? My modem won't go past the green flashing stage.
Tyler, The Creator (@ItsTylerG_) reported 20 minutes ago from Surrey, British Columbia
@Shawhelp my wifi is down on all my devices. Have reset the router and still nothing.
Michelle Carter 🇬🇧🇨🇦 (@Britbirdvancity) reported 21 minutes ago from Vancouver, British Columbia
@Shawhelp is there an outage in Vancouver? My internet keeps dropping out. Getting frustrated withthese constant disruptions in service.
Heist (@TheHeistMonkey) reported 34 minutes ago from Surrey, British Columbia
@Shawhelp any service interruptions in South Surrey British Columbia? Last 30 minutes blinking green light on my router.
Moke (@mykeymause) reported 37 minutes ago from North Vancouver, British Columbia
Honestly, Telus sending me an email saying “you’re on the best network in town - way better than @ShawInfo/@FreedomMobile’s” makes me want to switch from Telus... attack ads, wtf?
Yvonne Bray (@PSPilates) reported 38 minutes ago from West End, British Columbia
@Shawhelp Is there an outage at UBC?
Ursula Maxwell Travels (@YouTravel) reported 42 minutes ago from Surrey, British Columbia
Why do I pay @Shawhelp so much for Internet monthly and they tell me I'm 'unstable'?! Okay, to be precise "Your connection is unstable". Now, honestly! What next! 🥴
Travis Hill (@triple_aardvark) reported 43 minutes ago from Surrey, British Columbia
@ShawInfo What on Earth is up with your phone support? My parents selected to receive a call back when an agent becomes available. The system called back immediately and put them on hold for almost an hour. They gave up.
Stephen Fung (@stephenfung) reported 45 minutes ago from Coquitlam, British Columbia
@angelastamour @TELUSsupport @Shawhelp Looks like it's being handled. They are escalating because it seems like quite the technical issue. Fun times! 🤓
shirley silberg (@ShirleySilberg) reported 45 minutes ago from Vancouver, British Columbia
@Shawhelp our picture is pixelating and the wait time on the phone is 1 hour. Please help now.
Peter Meiszner (@PeterMeiszner) reported 55 minutes ago from Vancouver, British Columbia
Is @Novusnow down AGAIN for anyone else in Yaletown? Super frustrating- second time in a month. Going to have to seriously consider switching to @TELUS or @Shawhelp - major problem when you’re working from home.
Haig Sakouyan (@haigtweets) reported 56 minutes ago from North Vancouver, British Columbia
@Fidomobile I have multiple phones on my account. One of them was offered 20GB for $50. Another was offered 15GB for $90. Live chat wasn't able to help me get the good offer applied to all my lines. Can you help? If not I'll be exploring @ShawInfo Mobile.
Roland van Kaauwen (@DaddyR69) reported 60 minutes ago from Surrey, British Columbia
@ShawInfo. 24/7 customer support, my *** !!! I’ve been 1st in the queu for almost 2 hours now. Did your people go home and leave me on hold ?!?!? 😡

Shaw Issues Reports

Latest outage, problems and issue reports in social media:

TC-VAN (@RageGeist) reported 4 minutes ago
@Shawhelp I'm now on day 3 without internet. I contacted support and they gave me case number CCS000011835796. Please have a manager contact me with a resolution timeline. This is atrocious service and I'll be cancelling as soon as I'm able
DJ Phoenix (@DJPh03NiX) reported 4 minutes ago
@Shawhelp The site keeps hanging. I get an error saying to wait or close the site. It’s slow as heck. The site shows an error saying it can’t pull up billing information. Shows a $0 balance when it’s not.
Ender (@Endfx11) reported 7 minutes ago
@Shawhelp is there an outage in East Saskatoon right now?
Gail Eckert (@gaileckert) reported 7 minutes ago
@Shawhelp reporting outage in River heights. Please advise status
Drimint (@RisenRealm) reported 7 minutes ago
@Shawhelp is there an internet outage in Winnipeg. North Kildonan region? Myself and Shaw using neighbors are all having issues this morning. Cant access the outage map since it's stuck on British Columbia for some reason and your apps won't log in. Not that they ever work anyway
jordan (@musicfnatic) reported 10 minutes ago
@Shawhelp this stream of the utah mammoth vegas golden knights game is terrible
jimmy TehFreak (@TehFreakTweets) reported 16 minutes ago
My internet has been down for 3 hours now. @CCarrytel support doesnt open for another 5 1/2 hours and the vendor ( @shawhelp ) who licenses the line to them wont assist because im not THEIR customer. Why tf would I be with outages every 3-4 nights?
DeeJayCee (@DJcraw4d) reported 17 minutes ago
@Shawhelp is internet and cable currently down in south surrey and Whiterock?
Tyler ❄☕☃ (@Valomir) reported 19 minutes ago
@Shawhelp There was no known outage. My mo-... *sob* my modem reached the end of it's lifecycle. It died doing it's duty; providing me with high speed internet access both via internet and Wi-Fi. *sob* I am forever grateful for its service and will cherish the memories we made.
Don T Beakunt (@truebusterflash) reported 20 minutes ago
@Shawhelp Yup. Keeps asking over and over. **** like this makes me want to switch providers