Shaw outages and service status in New Westminster, British Columbia
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The latest reports from users having issues in New Westminster come from postal codes V3M .
Shaw offers broadband internet, TV and phone services to businesses and individuals. Shaw mainly serves clients in British Columbia and Alberta.
Full Outage Map
Problems in the last 24 hours in New Westminster, British Columbia
The chart below shows the number of Shaw reports we have received in the last 24 hours from users in New Westminster, British Columbia and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Shaw. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Shaw users through our website.
- Internet (54%)
- TV (18%)
- Wi-fi (11%)
- E-mail (9%)
- Total Blackout (6%)
- Phone (2%)
Live Outage Map Near New Westminster, British Columbia
The most recent Shaw outage reports came from the following cities: Vancouver, Surrey, Coquitlam, Anmore, Pitt Meadows, Port Coquitlam, Burnaby, Richmond, Coquitlam, North Vancouver, Langley, New Westminster, and Port Moody.
| City | Problem Type | Report Time |
|---|---|---|
 Vancouver
|
Wi-fi | 3 hours ago |
|
Vancouver
|
Internet | 7 hours ago |
|
Vancouver
|
Internet | 8 hours ago |
|
Vancouver
|
Internet | 12 hours ago |
|
Surrey
|
Internet | 14 hours ago |
|
Coquitlam
|
TV | 15 hours ago |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
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Shaw Issues Reports Near New Westminster, British Columbia
Latest outage, problems and issue reports in New Westminster and nearby locations:
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Jennifer Kingsbury (@JenniferKingsb6) reported from Port Moody, British Columbia@Shawhelp Please fix it soon.
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Craig Minielly (@craigminielly) reported from Vancouver, British Columbia@Shawhelp lol stand corrected, as have your internet 300 Service.
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Kim Coleman (@kimc555) reported from North Vancouver, British ColumbiaMultiple messages on multiple platforms and zero response from @Shawhelp about our cable being down for the past two hrs
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ashishdani (@ashishdani) reported from Vancouver, British Columbia@Shawhelp - been trying to connect to your customer care for the last 2 hours... no luck !!
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Poppy (@PickledGingerBC) reported from Coquitlam, British Columbia@Shawhelp Picked up my Blue Curve self install kit today... everything’s ready to go, guide states that I need to contact you to finalize since I have existing service.
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Tiffany Kalanj (@TiffanyKalanj) reported from Vancouver, British ColumbiaWord to the wise- don’t use @ShawInfo - they added charges to my bill and I’ve been bounced from messenger, phone and now “email” customer service reps each time I’m told “sorry I’m not able to help me”. Careful - don’t sign a contract. #shady
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IndoHoops Canada (@IndoHoops) reported from Surrey, British ColumbiaWaiting for the day that @ShawInfo gets @NBATV on HD. Can’t even watch League Pass games due to the dumb blackout rules. #AnnualTweet
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TylerG (@ItsTylerG_) reported from Surrey, British Columbia@Shawhelp I can’t find my 5G network, it’s disappeared!!
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Janet George (@hcartet) reported from North Vancouver, British ColumbiaI have spent 45 mins waiting for @ShawInfo to call me back. I then spent 40 mins talking to an agent who, in the end, couldn’t help me. I am moving I wanted to close my services @ my current address and start new services @ my new address. It was a painful experience.
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Steve Rowe 🇬🇧🇪🇺🇨🇦🏳️🌈 (@stevendrowe) reported from Surrey, British Columbia@Shawhelp services are down in Newton, Surrey yet again. Just at the time of month I have to do a lot of work. Sigh.
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Diana Black (@italianinvan) reported from Port Moody, British Columbia@Shawhelp my sweet sweet kind neighbour has been trying for two days to contact the right people to cancel her deceased father and she has been getting the run around. Please help!!!
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Niners North (Vancouver, BC) (@NinersNorth) reported from Coquitlam, British ColumbiaTune in on the multi billion dollar @Shawhelp cable network and watch the biggest sports league in North America, and two of it biggest storied franchises as they kick off their season. Available only in ultra low definition. #HDhelp
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Uli Laue (@ulilaue) reported from Vancouver, British Columbia@Shawhelp is there an outage in East Van
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Sonny Sahi (@SSAHI80) reported from Surrey, British Columbia@Shawhelp sent a few DM's no response...I guess being a loyal customer for about 20 years means nothing...anyhow forget it...going shop around my term expires with you at the end of this month. #disappointed #Shaw
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Tiffany Kalanj (@TiffanyKalanj) reported from Vancouver, British ColumbiaUpdate: @ShawInfo also confirmed they can't help me. But they’ll get back to me.... *sigh* don't sign a contract with SHAW
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Diana Black (@italianinvan) reported from Port Moody, British Columbia@ShawInfo my sweet neighbour is trying to cancel her deceased father’s service with you and she’s been having such a hard time. Please help!!!! #pleasehelp
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Pattycakes🍰 (@patricklabelle7) reported from New Westminster, British Columbia@Shawhelp Cable and Internet has been down since Monday here in Nee West.👿🤬
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Diana Black (@italianinvan) reported from Port Moody, British Columbia@Shawhelp my sweet neighbour is trying to cancel her deceased father’s service with you and she’s been having such a hard time. Please help!!!! #pleasehelp
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Steve Rowe 🇬🇧🇪🇺🇨🇦 (@stevendrowe) reported from Surrey, British Columbia@Shawhelp Issues you never respond to 2 - why is there continuous poor sound quality on BBC and MSNBC (breaks up at frequent intervals). This is what I want to complain about.
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Mark Thirtle (@regattabred) reported from North Vancouver, British ColumbiaSo @Shawhelp today makes 3 appointments and 3 no shows by your technical team, delightful service. Don’t worry I will call in again and wait on hold for 45 minutes.
Shaw Issues Reports
Latest outage, problems and issue reports in social media:
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Robert Titerle (@rtiterle) reported@Shawhelp ... and by the way - up until today, I was a Shaw supporter and was about to upgrade to a new package. Why do companies with good products resort to lies and misdirection? I don't get it. Kinda forces me to go for the Telus new customer deal...
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Robert Titerle (@rtiterle) reported@Shawhelp correct... but if i select an package as an existing customer it says its not available in my area. If I apply FOR THE SAME SERVICE in the SAME LOCATION as a new customer - it happily lets me order it.
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Robert Titerle (@rtiterle) reported@Shawhelp Why not just straight up say the packages are not available to existing customers? Why lie about it? This is not a support issue - this is about a very underhanded bit of marketing.
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Unicorn Color Specialist (@millhist) reported@Shawhelp Internet keeps crashing and cable will freeze been happening all day. Outage?
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LindaSmithShpk (@LindaSmithShpk) reported@Shawhelp why is my PVR recordings not working? I keep getting error X06014 on ALL my devices, including boxes, phone app and laptop. Tried resetting box and still not working. It was working fine 30 min ago and then just stopped
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Tommy Levi (@tslevi) reported. @Shawhelp anything up with internet in Vancouver? I keep dropping connection and it's extremely slow and laggy. Modem has been rebooted.
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Noopur Date (@noopurdate) reported@Shawhelp internet is down on 6th avenue downtown Calgary. #nointernet #shawoutage
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🇨🇦Paul Beaudry🇨🇦 (@paul_beaudry) reported@Shawhelp Thanks, maybe so have bad luck but whenever I encounter a Shaw public wifi it always wants my shaw credentials which I don’t have because you don’t provide services to my street. I will watch closer for your free service.
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Randi (@NessetRandi) reported@Shawhelp just had a 90 minute chat session with shaw support to arrange a service call. Could have been a 5 minute phone call. What an abysmally inefficient business process.
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Drew (@drewprice_4) reported@Shawhelp Having a issue with my Shaw internet and TV services