Shaw outages and service status in New Westminster, British Columbia

Problems in the last 24 hours in New Westminster, British Columbia

The chart below shows the number of Shaw reports we have received in the last 24 hours from users in New Westminster, British Columbia and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Live Outage Map Near New Westminster, British Columbia

The most recent Shaw outage reports came from the following cities: Vancouver, Surrey, North Vancouver, Burnaby, Coquitlam, Richmond, Port Moody, Anmore, and New Westminster.

City	Problem Type	Report Time
Vancouver	TV	9 hours ago
Vancouver	Internet	10 hours ago
Vancouver	Internet	12 hours ago
Vancouver	Internet	1 day ago
Surrey	Internet	1 day ago
Vancouver	Internet	2 days ago

Nearby cities with recent reports

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Shaw Issues Reports Near New Westminster, British Columbia

Latest outage, problems and issue reports in New Westminster and nearby locations:

• 
  Gaurav Sharma (@GauravS19496069) reported 1 minute ago from Surrey, British Columbia

  @Shawhelp I have been out of services from last 48 hours inspite of having electricity at home. Neighborhood is getting services from Telus but shaw seems to not working. Location Fraser heights, Surrey BC. It's so frustrating

• 
  Doug Corbett (@corbettdoug) reported 2 minutes ago from Port Coquitlam, British Columbia

  @Shawhelp can someone please call me as a truck just knocked a cable down in front of my house. 3970 cedar drive Poco. 6947628993. Doug

• 
  Prairie Paul (@PaulDoroshenko) reported 10 minutes ago from Vancouver, British Columbia

  @ipf9010 That was @ShawInfo that screwed up our move so badly. Unforgivable. I’m looking for another service provider now. When we get into our new place I’m going to start a CRTC complaint. This is ridiculous.

• 
  Sean Vanderfluit (@Vanderfluit) reported 10 minutes ago from Richmond, British Columbia

  @Shawhelp Convenient you shut down just as your service goes out.

• 
  Julia Davis (@JuliaHZD) reported 13 minutes ago from West End, British Columbia

  @Shawhelp Is there an outage in Vancouver right now?

• 
  ABALI (@G_ABALI_S) reported 23 minutes ago from Vancouver, British Columbia

  @Shawhelp I delete my account number in the tweet thank you to warn me. I send a direct message. I hope my issue will be resolve soon.

• 
  Tyler, The Creator (@ItsTylerG_) reported 26 minutes ago from Surrey, British Columbia

  @Shawhelp you guys still down? i know there’s been service outages in Surrey n i’m currently affected, jus wanna know a possible ETA :)

• 
  macaroni in a pot (@jooooodooolp) reported 30 minutes ago from Burnaby, British Columbia

  Just like that. My home internet is down and i was just about to finish my movie. Thanks @ShawInfo

• 
  BdblE (@MsYouDoYou) reported 30 minutes ago from Burnaby, British Columbia

  I hope @ShawInfo plans to pay for this day of lost work and explain to my staff why payroll is delayed because this is some insane bullshit. Also, when you have a recorded message about an outage, your website shouldn’t say “good news! No outages!”

• 
  Rose Hillier (@rlhnyvr) reported 35 minutes ago from North Vancouver, British Columbia

  @NorthVanMike Are you online? @Shawhelp says no known issues. We've been out all morning here at the office 😡

• 
  Heist (@TheHeistMonkey) reported 39 minutes ago from Surrey, British Columbia

  @Shawhelp any service interruptions in South Surrey British Columbia? Last 30 minutes blinking green light on my router.

• 
  colored pencil (@singh_sp) reported 41 minutes ago from Burnaby, British Columbia

  @Shawhelp - my internet fiber gig plan sucks. disconnected 25 times Ina day. U tech fixed it and worked for 15 days. Again loses connection every now n then. I work from home. Hampering my work. Tech is scheduled for May 10. Should I close my work till then?

• 
  Leandro Santos (@ls69360) reported 41 minutes ago from Burnaby, British Columbia

  @ShawInfo always a waste of time... Never ever fix any problem.. When are you guys are going to help me??

• 
  Steve Tripp (@StevenCTripp) reported 42 minutes ago from Surrey, British Columbia

  @Shawhelp ...still finding it a annoying that we can’t even get a rough ETA window for service restoration in Surrey. Hydro’s outages always shows an updated ETA and it changes as the repairs proceed. Frustrating.

• 
  mike blackmon (@MikeyBlackmon) reported 45 minutes ago from Burnaby, British Columbia

  Wow so after 3.5 hours trying to help my parents switch to @ShawInfo and having a tech come out to their house, but they didn’t, and talking to the loyalty team @Shawhelp, they will be going back to Telus, haven’t seen service like this ever, and time for me to switch as well 👎

• 
  Uli Laue (@ulilaue) reported 51 minutes ago from Richmond, British Columbia

  @WayneFougere @Shawhelp Have you checked the outage map? Bernice thought she had issues but hers was battery related.

• 
  Rob Grey (@rgrey1) reported 52 minutes ago from Burnaby, British Columbia

  @Shawhelp I'm spoken to your tech support many many time and they can't help me. Your custom service will not help. Maybe time to speak to @TELUSsupport or @Bell_Support would help me on a New Client Account! #shaw

• 
  Tri (@geekdad604) reported 54 minutes ago from North Vancouver, British Columbia

  @Shawhelp a tech wasn’t able perform our install during our scheduled appointment last week and Shaw didn’t reschedule my port out - now my internet is down. I’m WFH and need connectivity. Help!

• 
  Nicolas Dextraze (@nicdex) reported 56 minutes ago from Vancouver, British Columbia

  @adymitruk @Shawhelp cable technology is limited they can't provide symmetrical speed and shaw is the worst provider price/bandwidth wise in Canada.

• 
  Jeff Thorlacius (@jthor099) reported 60 minutes ago from Vancouver, British Columbia

  @Shawhelp Just the one box and it's wireless (Bluecurve). The problem only arises on recordings, not with real-time broadcasts.

Shaw Issues Reports

Latest outage, problems and issue reports in social media:

• 
  bc_2027 (@bc_2025_vision) reported 6 minutes ago

  @Shawhelp The feedback form seems broken. I filled in the * fields and submitted .. error msg? I checked several times? Please fix form? How do I submit my concern to decision makers? Thank you.

• 
  Lindsay I.R Wiebe (@LindsayWiebeRD) reported 7 minutes ago

  @Shawhelp - I pay internet just to have it cut out for close to an hour every day when I come home from work. If this continues, I’m going to ask for a discounted rate, or change providers to either @Bell or @TELUS. $110 dollars for this kind of service is uncalled for.

• 
  axishairsalons.com (@axishairsalons) reported 8 minutes ago

  @Shawhelp What good is feedback when small business owners can’t get help without sitting on hold for hours at a time?

• 
  Don T Beakunt (@truebusterflash) reported 9 minutes ago

  @Shawhelp Your link says outages are unavailable. wtf?

• 
  Dave (@Danrek77) reported 10 minutes ago

  @Shawhelp Yes, I didn’t even unbox this new one. I had contacted support immediately after taking the package from Purolator because the box looked trashed. My problem was the lady on support said nothing about bew hardware or when it might come, just the email with the QR Fed Ex label

• 
  Drimint (@RisenRealm) reported 14 minutes ago

  @Shawhelp is there an internet outage in Winnipeg. North Kildonan region? Myself and Shaw using neighbors are all having issues this morning. Cant access the outage map since it's stuck on British Columbia for some reason and your apps won't log in. Not that they ever work anyway

• 
  CHC 16 (@CHCMike) reported 16 minutes ago

  @Shawhelp any issues in the Murrayville Langley BC area. Internet has been out for over an hour and nothing on site about outage

• 
  Drimint (@RisenRealm) reported 16 minutes ago

  @Shawhelp is there an internet outage in Winnipeg. North Kildonan region? Myself and Shaw using neighbors are all having issues this morning. Cant access the outage map since it's stuck on British Columbia for some reason and your apps won't log in. Not that they ever work anyway

• 
  🇻🇨🇺🇦 G.F. Liverpool™© 🇺🇦🇹🇹 (#GLBI NOW) 🧩 (@gfliverpool9966) reported 17 minutes ago

  @Shawhelp Now I just spoke to a different agent who said that there is maintenance in the area. Why isn't that on the outage webpage?

• 
  Nova (@AeliusYar) reported 20 minutes ago

  @Shawhelp is there an internet outage in douglasedale Calgary right now?