Shaw Outage Report in New Westminster, British Columbia

Problems in the last 24 hours in New Westminster, British Columbia

The chart below shows the number of Shaw reports we have received in the last 24 hours from users in New Westminster, British Columbia and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Most Reported Problems

The following are the most recent problems reported by Shaw users through our website.

• Internet (54%)
• TV (19%)
• Wi-fi (11%)
• E-mail (9%)
• Total Blackout (6%)
• Phone (2%)

Live Outage Map Near New Westminster, British Columbia

The most recent Shaw outage reports came from the following cities: Pitt Meadows, Surrey, Vancouver, Coquitlam, Port Coquitlam, Burnaby, Richmond, Coquitlam, North Vancouver, Langley, New Westminster, and Port Moody.

City	Problem Type	Report Time
Pitt Meadows	Wi-fi	1 hour ago
Surrey	Internet	12 hours ago
Vancouver	Internet	1 day ago
Coquitlam	Internet	1 day ago
Vancouver	Internet	2 days ago
Port Coquitlam	E-mail	3 days ago

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Shaw Issues Reports Near New Westminster, British Columbia

Latest outage, problems and issue reports in New Westminster and nearby locations:

• 
  Bryn Morgan Williams (@brynmw) reported 1 minute ago from Vancouver, British Columbia

  Great. @ShawInfo cable tv down and next available support is next Saturday. No tv for a week would be okay, if I was at school, but it’s Spring Break!!! Time to rethink cable tv and go interwebby.

• 
  Rina Liddle 💜 💜 💜 (@Liddleworks) reported 5 minutes ago from Vancouver, British Columbia

  There’s nothing like watching a really intense scene in a movie and getting the notification that your bandwidth isn’t enough or you’re having connectivity issues @Shawhelp, every night this week. I’ve had uninterrupted service for over 10 years and now this.

• 
  Jeff Thorlacius (@jthor099) reported 10 minutes ago from Vancouver, British Columbia

  @Shawhelp this Bluecurve PVR is crap. Trying to rewind or fast forward recorded shows is near impossible. It freezes & jumps forward erratically, plus the dropping of sound while watching recordings I messaged you about a few days ago is still happening. Please fix this!

• 
  Steven Lee (@steveleenow) reported 10 minutes ago from Surrey, British Columbia

  @Shawhelp internet and cable are down in Surrey, British Columbia.

• 
  Alfred Kolowrat (@Alfieak) reported 12 minutes ago from Vancouver, British Columbia

  . @VMediaTV my service was disconnected 18days before actual date.I’ve been internetless for 24+ hours.Response is it’s in @ShawHelp hands now. I’m stuck trying to work during hard times and can’t. Poor service and would not recommend either isp.

• 
  Monique Cloutier (@cloutier68) reported 12 minutes ago from Vancouver, British Columbia

  @stephenbraverm1 @Jen_Newsted @Shawhelp I could use an upgrade for my internet too. Never seems to get around to do this though.

• 
  ABALI (@G_ABALI_S) reported 13 minutes ago from Vancouver, British Columbia

  @Shawhelp I delete my account number in the tweet thank you to warn me. I send a direct message. I hope my issue will be resolve soon.

• 
  Jessy (@CoachDhillon) reported 13 minutes ago from Vancouver, British Columbia

  Cancel your sports cable packages people. @Shawhelp @TELUS @TELUSsupport @BellMediaPR @RogersHelps @TSN_Sports @Sportsnet

• 
  Jeff Thorlacius (@jthor099) reported 15 minutes ago from Vancouver, British Columbia

  @Shawhelp Nope, ever since I upgraded my service that's all been fine.

• 
  Tri (@geekdad604) reported 28 minutes ago from North Vancouver, British Columbia

  @Shawhelp a tech wasn’t able perform our install during our scheduled appointment last week and Shaw didn’t reschedule my port out - now my internet is down. I’m WFH and need connectivity. Help!

• 
  Andrew Christopher (@ACmusic_10) reported 30 minutes ago from Surrey, British Columbia

  @DWeightm @TELUS @Rogers @Bell @Shawhelp Ok but seriously, **** Shaw too.

• 
  ABALI (@G_ABALI_S) reported 32 minutes ago from Vancouver, British Columbia

  I will not delete this message until my problem resolves. @Shawhelp

• 
  Parker (@parkerspucks) reported 33 minutes ago from Surrey, British Columbia

  @71Greenday @Shawhelp Having the same issue as of 10 minutes ago

• 
  Raj Dhaliwal (@rdhaliwal84) reported 35 minutes ago from Surrey, British Columbia

  @ShawInfo going on a day and half without services. Apparently it’s been escalated but staff can’t give me any answers....very frustrating that they can’t provide me with any answers. Not even a single call from anyone at Shaw. #angrycustomer #complaint #vancouver

• 
  Thomas Gautreau (@TomGautreau) reported 38 minutes ago from Vancouver, British Columbia

  Dealt with Shaw for forty yrs and thought would give Telus a try on a new service. BIG MISTAKE ! Mon. I called C/ S they told me they would call me in 48 hours or less to deal with problem. No call. @TELUS @Shawhelp Telus customer service offshore. Shaw is in Canada.

• 
  Travel by Rempel (@TRempel604) reported 40 minutes ago from Vancouver, British Columbia

  @Shawhelp For the records, day 1 no cable or Internet service from Shaw. #worsecustomerservice #badcablecompany

• 
  Jeff Thorlacius (@jthor099) reported 45 minutes ago from Vancouver, British Columbia

  @Shawhelp Just the one box and it's wireless (Bluecurve). The problem only arises on recordings, not with real-time broadcasts.

• 
  Tazim Damji (@tazimdamji) reported 48 minutes ago from North Vancouver, British Columbia

  @Shawhelp hi my modem seems to be down 😣

• 
  Ursula Maxwell-Lewis (@YouTravel) reported 53 minutes ago from Surrey, British Columbia

  @Shawhelp Thank you for your kind response. I contacted a friend who works for @TELUS . He guided me through resetting some coordinates. Seems okay now. My files show dealing with Patricia approx. a year ago. I'd noted her poor CR then. Twice bitten! 🥺

• 
  ABALI (@G_ABALI_S) reported 55 minutes ago from Vancouver, British Columbia

  I change my internet provider Telus to Shaw on the 15 Feb 2020. Shaw said we fill a form and send it on the 24 Feb 2020, but the Telus said there is no request from Shaw. @Shawhelp @ShawInfo @TELUS . Please talk to each other guys I need a solution. It is your miscommunication.

Shaw Issues Reports

Latest outage, problems and issue reports in social media:

• 
  driver (@GigNomad) reported 7 minutes ago

  @Shawhelp I am not doing the PM garbage with you. It takes too dam long too connect too someone.

• 
  RitchWorld (@RitchWorld) reported 8 minutes ago from New Westminster, British Columbia

  @Shawhelp Actually there is no point. You can train your support to recognize, appreciate and value long terms customers. I was actually surprised how greedy Shaw is. The big kicker was charging my in laws more money for internet 15 than I pay for my 300 internet.

• 
  Tom Thomson (@fotogtom) reported 9 minutes ago

  @Shawhelp Ahh enjoy your time off, would be nice to be able to get tech support but you expect I should take time off from my job to accommodate your hours. Poor way to treat your customers. FYI you sell a service that’s 24/7... support it as such

• 
  Laura Herperger (@LauraHerperger) reported 9 minutes ago

  @Shawhelp There was an outage, and I found the repair info on your web site. You should read it. It was fixed by midnight.

• 
  summer (@Capicollo587) reported 11 minutes ago

  @veggykim @Shawhelp Same problem in Vancouver with my blue curve !! Tried to talk to customer service online but that was a disaster !!

• 
  ShannonGB - 🧡 - Get the damn shot 💉 (@buchart) reported 14 minutes ago

  Hey @Shawhelp. There seems to be an outage in Southeast Edmonton. It would be nice to see you tweet out something on that and also reflect that on your website. Been without cable or internet for over an hour too.

• 
  Matt (@xnorwaks) reported 14 minutes ago

  @Shawhelp internet appears to be out in Sturgeon County. Been experiencing an outage for about 20 minutes.

• 
  Jon Suk (@JonSuk) reported 15 minutes ago

  @Shawhelp Hi, when will you have Apple Watch support on Shaw Mobile, as Telus and Rogers do?

• 
  Nate (@FryguyArk) reported 21 minutes ago

  @Shawhelp Not fast enough…****** service, time to make the switch

• 
  Ian Achille (@IanAchille) reported 23 minutes ago

  @Shawhelp is internet down in Westmount in Edmonton? Hasn’t worked all day. Cable fine.