Shaw outages and service status in New Westminster, British Columbia

No problems detected

If you are having issues, please submit a report below.

Full Outage Map

Shaw generated 2 outage signals in the last 24 hours around New Westminster, including 2 direct reports.
The most common problems reported in this area mention Internet, TV, and Wi-fi.
The most recent signal from this area was received Apr 18, 5:59 PM EDT.

Internet (58%)
TV (17%)
Wi-fi (10%)
E-mail (9%)
Total Blackout (3%)
Phone (3%)

The latest reports from users having issues in New Westminster come from postal codes V3M .

Shaw offers broadband internet, TV and phone services to businesses and individuals. Shaw mainly serves clients in British Columbia and Alberta.

Problems in the last 24 hours in New Westminster, British Columbia

The chart below shows the number of Shaw reports we have received in the last 24 hours from users in New Westminster, British Columbia and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Time of day (EST)	Number of reports	New Westminster	Baseline
Apr 17, 9:00 PM EDT	0	0	0
Apr 17, 9:20 PM EDT	0	0	0
Apr 17, 9:40 PM EDT	0	0	0
Apr 17, 10:00 PM EDT	0	0	0
Apr 17, 10:20 PM EDT	0	0	0
Apr 17, 10:40 PM EDT	0	0	0
Apr 17, 11:00 PM EDT	0	0	0
Apr 17, 11:20 PM EDT	0	0	0
Apr 17, 11:40 PM EDT	0	0	0
Apr 18, 12:00 AM EDT	0	0	0
Apr 18, 12:20 AM EDT	0	0	0
Apr 18, 12:40 AM EDT	0	0	0
Apr 18, 1:00 AM EDT	0	0	0
Apr 18, 1:20 AM EDT	0	0	0
Apr 18, 1:40 AM EDT	0	0	0
Apr 18, 2:00 AM EDT	0	0	0
Apr 18, 2:20 AM EDT	0	0	0
Apr 18, 2:40 AM EDT	0	0	0
Apr 18, 3:00 AM EDT	0	0	0
Apr 18, 3:20 AM EDT	0	0	0
Apr 18, 3:40 AM EDT	0	0	0
Apr 18, 4:00 AM EDT	0	0	0
Apr 18, 4:20 AM EDT	0	0	0
Apr 18, 4:40 AM EDT	0	0	0
Apr 18, 5:00 AM EDT	0	0	0
Apr 18, 5:20 AM EDT	0	0	0
Apr 18, 5:40 AM EDT	0	0	0
Apr 18, 6:00 AM EDT	0	0	0
Apr 18, 6:20 AM EDT	0	0	0
Apr 18, 6:40 AM EDT	0	0	0
Apr 18, 7:00 AM EDT	0	0	0
Apr 18, 7:20 AM EDT	0	0	0
Apr 18, 7:40 AM EDT	0	0	0
Apr 18, 8:00 AM EDT	0	0	0
Apr 18, 8:20 AM EDT	0	0	0
Apr 18, 8:40 AM EDT	0	0	0
Apr 18, 9:00 AM EDT	0	0	0
Apr 18, 9:20 AM EDT	0	0	0
Apr 18, 9:40 AM EDT	0	0	0
Apr 18, 10:00 AM EDT	0	0	0
Apr 18, 10:20 AM EDT	0	0	0
Apr 18, 10:40 AM EDT	0	0	0
Apr 18, 11:00 AM EDT	0	0	0
Apr 18, 11:20 AM EDT	0	0	0
Apr 18, 11:40 AM EDT	0	0	0
Apr 18, 12:00 PM EDT	0	0	0
Apr 18, 12:20 PM EDT	0	0	0
Apr 18, 12:40 PM EDT	0	0	0
Apr 18, 1:00 PM EDT	0	0	0
Apr 18, 1:20 PM EDT	0	0	0
Apr 18, 1:40 PM EDT	0	0	0
Apr 18, 2:00 PM EDT	0	0	0
Apr 18, 2:20 PM EDT	0	0	0
Apr 18, 2:40 PM EDT	0	0	0
Apr 18, 3:00 PM EDT	0	0	0
Apr 18, 3:20 PM EDT	0	0	0
Apr 18, 3:40 PM EDT	0	0	0
Apr 18, 4:00 PM EDT	0	0	0
Apr 18, 4:20 PM EDT	0	0	0
Apr 18, 4:40 PM EDT	0	0	0
Apr 18, 5:00 PM EDT	0	0	0
Apr 18, 5:20 PM EDT	0	0	0
Apr 18, 5:40 PM EDT	0	0	0
Apr 18, 6:00 PM EDT	0	0	0
Apr 18, 6:20 PM EDT	0	0	0
Apr 18, 6:40 PM EDT	0	0	0
Apr 18, 7:00 PM EDT	0	0	0
Apr 18, 7:20 PM EDT	0	0	0
Apr 18, 7:40 PM EDT	0	0	0
Apr 18, 8:00 PM EDT	0	0	0
Apr 18, 8:20 PM EDT	0	0	0
Apr 18, 8:40 PM EDT	0	0	0
Apr 18, 9:00 PM EDT	0	0	0

At the moment, we haven't detected any problems at Shaw. Are you experiencing issues or an outage? Leave a message in the comments section!

Live Outage Map Near New Westminster, British Columbia

The most recent Shaw outage reports came from the following cities: Surrey, Vancouver, Burnaby, North Vancouver, Richmond, Coquitlam, Anmore, Pitt Meadows, Port Coquitlam, Coquitlam, New Westminster, and Port Moody.

City	Problem Type	Report Time
Surrey	Internet	3 hours ago
Vancouver	Internet	9 hours ago
Vancouver	TV	2 days ago
Burnaby	Internet	2 days ago
Vancouver	E-mail	2 days ago
Vancouver	Internet	2 days ago

Nearby cities with recent reports

Vancouver

31 recent signals

9 hours ago

Surrey

5 recent signals

3 hours ago

North Vancouver

2 recent signals

4 days ago

Burnaby

1 recent signals

2 days ago

Richmond

1 recent signals

5 days ago

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Shaw Issues Reports Near New Westminster, British Columbia

Latest outage, problems and issue reports in New Westminster and nearby locations:

Julia Davis (@JuliaHZD) reported 22 seconds ago from West End, British Columbia
@Shawhelp Is there an outage in Vancouver right now?
RitchWorld (@RitchWorld) reported 1 minute ago from New Westminster, British Columbia
Had a good talk with .@Shawhelp this weekend. After 20+ years of service, they played the greed game and didn’t want to talk. Called @TELUS and so happy to talk and worked a fabulous deal. father in law is happy as he will be saving $600/ year on home internet, cable and phone.
Tri (@geekdad604) reported 9 minutes ago from North Vancouver, British Columbia
@Shawhelp a tech wasn’t able perform our install during our scheduled appointment last week and Shaw didn’t reschedule my port out - now my internet is down. I’m WFH and need connectivity. Help!
Michael Cuddihy (@Wbaz54) reported 10 minutes ago from Vancouver, British Columbia
@ShawInfo @Shawhelp Hi there, you canceled your tech appt this am an hour after they were supposed to be here and after an hour plus with different people in Support the earliest reschedule is 4 days from now, no internet etc...#move booked long time ago, #nothappy #Shaw
Jossana Haas (@jossanahaas) reported 11 minutes ago from Vancouver, British Columbia
Shame on you, @ShawInfo @Shawhelp 🤬 poor internet for weeks, when The scheduled visit day arrive, the techs didn’t show up! Worse than that, is rebooking the visit for next week! Worst customer service ever 🤡
Peter Meiszner (@PeterMeiszner) reported 17 minutes ago from Vancouver, British Columbia
Is @Novusnow down AGAIN for anyone else in Yaletown? Super frustrating- second time in a month. Going to have to seriously consider switching to @TELUS or @Shawhelp - major problem when you’re working from home.
Jeff Thorlacius (@jthor099) reported 25 minutes ago from Vancouver, British Columbia
@Shawhelp Having problems in Vancouver with Gateway. Super slow, buggy, channels displaying incorrectly or not at all. Have cycled power and done system refresh, have unscrewed cables. Any known issues in my area?
Nicolas Dextraze (@nicdex) reported 30 minutes ago from Vancouver, British Columbia
@adymitruk @Shawhelp cable technology is limited they can't provide symmetrical speed and shaw is the worst provider price/bandwidth wise in Canada.
Chad Rissanen (@chadrissanen) reported 30 minutes ago from Surrey, British Columbia
@Shawhelp what is happening with the outages here? It’s been a month long of bad service/ no service this is ridiculous! #telus
Bryn Morgan Williams (@brynmw) reported 33 minutes ago from Vancouver, British Columbia
Great. @ShawInfo cable tv down and next available support is next Saturday. No tv for a week would be okay, if I was at school, but it’s Spring Break!!! Time to rethink cable tv and go interwebby.
Chris Falskow (@falskow) reported 34 minutes ago from Delta, British Columbia
The worst internet service provider in the Lower Mainland is @Eastlink! I would so love to get @ShawInfo but they are not in our area. Yet. #InternetConnection #Fail
Robyn ⸸ Graves (@satanic__panic) reported 38 minutes ago from Surrey, British Columbia
@Shawhelp Surrey wifi seems to be completely down just heads up
Russian Tim (@RussianTim61) reported 42 minutes ago from Vancouver, British Columbia
@jackhayter @Shawhelp Just spoke to someone at support, they said that we have an outage in the area. I also live in the West End.
Alfred Kolowrat (@Alfieak) reported 43 minutes ago from Vancouver, British Columbia
. @VMediaTV my service was disconnected 18days before actual date.I’ve been internetless for 24+ hours.Response is it’s in @ShawHelp hands now. I’m stuck trying to work during hard times and can’t. Poor service and would not recommend either isp.
Travel by Rempel (@TRempel604) reported 45 minutes ago from Vancouver, British Columbia
@Shawhelp For the records, day 1 no cable or Internet service from Shaw. #worsecustomerservice #badcablecompany
Stephen Fung (@stephenfung) reported 50 minutes ago from Coquitlam, British Columbia
Hey @TELUSsupport . Just got #PureFibre. My @Shawhelp modem is at the curb. One problem. I can see another account in my profile. I can stop their WiFi & reboot their modem. Fun. Can someone reach out? Tried calling now but apparently not 9PM close as stated. Thx.
Michelle Carter (she,her,hers) (@Britbirdvancity) reported 54 minutes ago from Vancouver, British Columbia
@Shawhelp is there an outage in Vancouver? At a time when it's most needed your internet is v unreliable
Alan Alilo (@AliloAlan) reported 56 minutes ago from Vancouver, British Columbia
@Shawhelp hi i wonder i always has problem with my bills
Marc Nolet (@fedex182) reported 58 minutes ago from Coquitlam, British Columbia
@Shawhelp is internet service down in coquitlam? my internet has been out since 11am
BdblE (@MsYouDoYou) reported 60 minutes ago from Burnaby, British Columbia
I hope @ShawInfo plans to pay for this day of lost work and explain to my staff why payroll is delayed because this is some insane bullshit. Also, when you have a recorded message about an outage, your website shouldn’t say “good news! No outages!”

Shaw Issues Reports

Latest outage, problems and issue reports in social media:

🌼🍄Shelby Lou Who🍄🌼 (@shelbyae) reported 41 seconds ago
I love when @Shawhelp has random outages before their scheduled maintenance outages. But since I’m not technically a Roger’s customer, their customer service can’t help/notify of the outage 🙄
Don T Beakunt (@truebusterflash) reported 3 minutes ago
@Shawhelp As an fyi, Xfinity stream is not working
TC-VAN (@RageGeist) reported 5 minutes ago
@Shawhelp Yes I am still without service
Lindsay I.R Wiebe (@LindsayWiebeRD) reported 7 minutes ago
@Shawhelp - I pay internet just to have it cut out for close to an hour every day when I come home from work. If this continues, I’m going to ask for a discounted rate, or change providers to either @Bell or @TELUS. $110 dollars for this kind of service is uncalled for.
Guy_Barnabe (@GuyBarnabe) reported 9 minutes ago
@Shawhelp problems with ABC this morning in Winnipeg: XRE-031 37 This channel is temporarily unavailable…. Tried on multiple terminals and via Rogers watch-online website…
Vanessa (@Noosiekins) reported 11 minutes ago
@Shawhelp We ended up setting up email forwarding, but I don't know if everything is forwarded. It's terrible because I am already using an E-sim so I changed all my 2 factor authentication to email...and well now my email is up in the air. Also it's only incoming that's blocked.
Lindsay I.R Wiebe (@LindsayWiebeRD) reported 11 minutes ago
@Shawhelp I’ve been trying for a while for a solution, but it looks like we will end up changing providers next month, as we have not found a solution and I’m not the only one who has this issue with the X series modems.
'Nucknation (@surrey1111) reported 13 minutes ago
@Shawhelp Hello Folks : First “Happy New Year” to you all !! I need to get in my modems properties and thus want to log in. Typical methods are not working. Can you help please ? I have Rogers with Shaw modemalmost 8 months old.
Ziad 😷 Fazel 🇨🇦🇺🇦💉 (@ZiadFazel) reported 15 minutes ago
Dealing with @Shawhelp @Rogers even when all you did is cancel your longtime Shaw service.. But they keep billing you and hitting you with late charges and threatening cancellation… …when you have already cancelled and sent back modem & tv box, proven by courier waybill.
Don T Beakunt (@truebusterflash) reported 15 minutes ago
@Shawhelp Yup. Keeps asking over and over. **** like this makes me want to switch providers