Shaw outages and service status in New Westminster, British Columbia

No problems detected

If you are having issues, please submit a report below.

Full Outage Map

Shaw generated 3 outage signals in the last 24 hours around New Westminster, including 3 direct reports.
The most common problems reported in this area mention Internet, Total Blackout, and Wi-fi.
The most recent signal from this area was received Jul 11, 12:32 AM EDT.

Internet (69%)
Total Blackout (11%)
Wi-fi (10%)
TV (8%)
E-mail (3%)

The latest reports from users having issues in New Westminster come from postal codes V3M .

Shaw offers broadband internet, TV and phone services to businesses and individuals. Shaw mainly serves clients in British Columbia and Alberta.

Problems in the last 24 hours in New Westminster, British Columbia

The chart below shows the number of Shaw reports we have received in the last 24 hours from users in New Westminster, British Columbia and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Time of day (EST)	Number of reports	New Westminster	Baseline
Jul 10, 8:20 AM EDT	0	0	0
Jul 10, 8:40 AM EDT	0	0	0
Jul 10, 9:00 AM EDT	0	0	0
Jul 10, 9:20 AM EDT	0	0	0
Jul 10, 9:40 AM EDT	0	0	0
Jul 10, 10:00 AM EDT	0	0	0
Jul 10, 10:20 AM EDT	0	0	0
Jul 10, 10:40 AM EDT	0	0	0
Jul 10, 11:00 AM EDT	0	0	0
Jul 10, 11:20 AM EDT	0	0	0
Jul 10, 11:40 AM EDT	0	0	0
Jul 10, 12:00 PM EDT	0	0	0
Jul 10, 12:20 PM EDT	0	0	0
Jul 10, 12:40 PM EDT	0	0	0
Jul 10, 1:00 PM EDT	0	0	0
Jul 10, 1:20 PM EDT	0	0	0
Jul 10, 1:40 PM EDT	0	0	0
Jul 10, 2:00 PM EDT	0	0	0
Jul 10, 2:20 PM EDT	0	0	0
Jul 10, 2:40 PM EDT	0	0	0
Jul 10, 3:00 PM EDT	0	0	0
Jul 10, 3:20 PM EDT	0	0	0
Jul 10, 3:40 PM EDT	0	0	0
Jul 10, 4:00 PM EDT	0	0	0
Jul 10, 4:20 PM EDT	0	0	0
Jul 10, 4:40 PM EDT	0	0	0
Jul 10, 5:00 PM EDT	0	0	0
Jul 10, 5:20 PM EDT	0	0	0
Jul 10, 5:40 PM EDT	0	0	0
Jul 10, 6:00 PM EDT	0	0	0
Jul 10, 6:20 PM EDT	0	0	0
Jul 10, 6:40 PM EDT	0	0	0
Jul 10, 7:00 PM EDT	0	0	0
Jul 10, 7:20 PM EDT	0	0	0
Jul 10, 7:40 PM EDT	0	0	0
Jul 10, 8:00 PM EDT	0	0	0
Jul 10, 8:20 PM EDT	0	0	0
Jul 10, 8:40 PM EDT	0	0	0
Jul 10, 9:00 PM EDT	0	0	0
Jul 10, 9:20 PM EDT	0	0	0
Jul 10, 9:40 PM EDT	0	0	0
Jul 10, 10:00 PM EDT	0	0	0
Jul 10, 10:20 PM EDT	0	0	0
Jul 10, 10:40 PM EDT	0	0	0
Jul 10, 11:00 PM EDT	0	0	0
Jul 10, 11:20 PM EDT	0	0	0
Jul 10, 11:40 PM EDT	0	0	0
Jul 11, 12:00 AM EDT	0	0	0
Jul 11, 12:20 AM EDT	0	0	0
Jul 11, 12:40 AM EDT	0	0	0
Jul 11, 1:00 AM EDT	0	0	0
Jul 11, 1:20 AM EDT	0	0	0
Jul 11, 1:40 AM EDT	0	0	0
Jul 11, 2:00 AM EDT	0	0	0
Jul 11, 2:20 AM EDT	0	0	0
Jul 11, 2:40 AM EDT	0	0	0
Jul 11, 3:00 AM EDT	0	0	0
Jul 11, 3:20 AM EDT	0	0	0
Jul 11, 3:40 AM EDT	0	0	0
Jul 11, 4:00 AM EDT	0	0	0
Jul 11, 4:20 AM EDT	0	0	0
Jul 11, 4:40 AM EDT	0	0	0
Jul 11, 5:00 AM EDT	0	0	0
Jul 11, 5:20 AM EDT	0	0	0
Jul 11, 5:40 AM EDT	0	0	0
Jul 11, 6:00 AM EDT	0	0	0
Jul 11, 6:20 AM EDT	0	0	0
Jul 11, 6:40 AM EDT	0	0	0
Jul 11, 7:00 AM EDT	0	0	0
Jul 11, 7:20 AM EDT	0	0	0
Jul 11, 7:40 AM EDT	0	0	0
Jul 11, 8:00 AM EDT	0	0	0
Jul 11, 8:20 AM EDT	0	0	0

At the moment, we haven't detected any problems at Shaw. Are you experiencing issues or an outage? Leave a message in the comments section!

Live Outage Map Near New Westminster, British Columbia

The most recent Shaw outage reports came from the following cities: Vancouver, North Vancouver, Burnaby, Surrey, Port Moody, New Westminster, Anmore, Coquitlam, and Richmond.

City	Problem Type	Report Time
Vancouver	Internet	8 hours ago
Vancouver	Internet	12 hours ago
Vancouver	Internet	15 hours ago
Vancouver	Internet	2 days ago
North Vancouver	Internet	2 days ago
Vancouver	Wi-fi	2 days ago

Nearby cities with recent reports

Vancouver

15 recent signals

8 hours ago

Surrey

2 recent signals

4 days ago

North Vancouver

1 recent signals

2 days ago

Burnaby

1 recent signals

4 days ago

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Shaw Issues Reports Near New Westminster, British Columbia

Latest outage, problems and issue reports in New Westminster and nearby locations:

Michael Cuddihy (@Wbaz54) reported 6 minutes ago from Vancouver, British Columbia
@ShawInfo @Shawhelp Hi there, you canceled your tech appt this am an hour after they were supposed to be here and after an hour plus with different people in Support the earliest reschedule is 4 days from now, no internet etc...#move booked long time ago, #nothappy #Shaw
Rob Grey (@rgrey1) reported 8 minutes ago from Burnaby, British Columbia
@Shawhelp I'm spoken to your tech support many many time and they can't help me. Your custom service will not help. Maybe time to speak to @TELUSsupport or @Bell_Support would help me on a New Client Account! #shaw
Anne (@pambh65) reported 15 minutes ago from Burnaby, British Columbia
@Shawhelp why do you close the phonelines so early? It used to be 24/7 , now u can't get help to save your life and chat feature will bounce you out several times. I'm about to switch, its so frustrating!
BdblE (@MsYouDoYou) reported 17 minutes ago from Burnaby, British Columbia
@DaveBeFit @TELUS @Shawhelp We don’t/can’t get fibre so they aren’t that motivated to help.
Steven Lee (@steveleenow) reported 26 minutes ago from Surrey, British Columbia
@Shawhelp internet and cable are down in Surrey, British Columbia.
Yvonne Bray (@PSPilates) reported 32 minutes ago from West End, British Columbia
@Shawhelp Blue curve not working once again
AdrianC (@Vancity_AC) reported 34 minutes ago from Coquitlam, British Columbia
.@Shawhelp I’ve spent over 3hrs, transferred between 5 agents on chat. Called, transferred, forwarded to FREEDOM mobile (WTF?) for activation, re-dialed Shaw 5-6 times. ALL THIS TO ACTIVATE A NEW SIM. Your warehouse sent cars to wrong address.
Robyn ⸸ Graves (@satanic__panic) reported 43 minutes ago from Surrey, British Columbia
@Shawhelp Surrey wifi seems to be completely down just heads up
ABALI (@G_ABALI_S) reported 43 minutes ago from Vancouver, British Columbia
@Shawhelp I delete my account number in the tweet thank you to warn me. I send a direct message. I hope my issue will be resolve soon.
Rosario (@DekeyPetey40) reported 46 minutes ago from Port Coquitlam, British Columbia
Hey @Shawhelp is internet down in poco?
BdblE (@MsYouDoYou) reported 47 minutes ago from Burnaby, British Columbia
So @bchydro doesn’t know how to do their jobs and has taken out the @ShawInfo network, costing us all thousands of dollars in lost work. Good times.
Gaurav Sharma (@GauravS19496069) reported 47 minutes ago from Surrey, British Columbia
@Shawhelp I have been out of services from last 48 hours inspite of having electricity at home. Neighborhood is getting services from Telus but shaw seems to not working. Location Fraser heights, Surrey BC. It's so frustrating
Ursula Maxwell Travels (@YouTravel) reported 49 minutes ago from Surrey, British Columbia
Why do I pay @Shawhelp so much for Internet monthly and they tell me I'm 'unstable'?! Okay, to be precise "Your connection is unstable". Now, honestly! What next! 🥴
Stephen Fung (@stephenfung) reported 50 minutes ago from Coquitlam, British Columbia
@angelastamour @TELUSsupport @Shawhelp Looks like it's being handled. They are escalating because it seems like quite the technical issue. Fun times! 🤓
Michelle Carter 🇬🇧🇨🇦 (@Britbirdvancity) reported 53 minutes ago from Vancouver, British Columbia
@Shawhelp is there an outage in Vancouver? My internet keeps dropping out. Getting frustrated withthese constant disruptions in service.
Chris Falskow (@falskow) reported 1 hour ago from Delta, British Columbia
The worst internet service provider in the Lower Mainland is @Eastlink! I would so love to get @ShawInfo but they are not in our area. Yet. #InternetConnection #Fail
amu (@Amu3188) reported 1 hour ago from Surrey, British Columbia
@Shawhelp We want to cancel our internet service. Can we do it online?
Curtis (@Jones_NS99) reported 1 hour ago from North Vancouver, British Columbia
Hey @Shawhelp your agent just disconnected us after offering a retention plan that was more than what your website quotes new customers. This is after 3 weeks of disrupted service. What is going on over there?
Tri (@geekdad604) reported 1 hour ago from North Vancouver, British Columbia
@Shawhelp a tech wasn’t able perform our install during our scheduled appointment last week and Shaw didn’t reschedule my port out - now my internet is down. I’m WFH and need connectivity. Help!
RitchWorld (@RitchWorld) reported 1 hour ago from New Westminster, British Columbia
Had a good talk with .@Shawhelp this weekend. After 20+ years of service, they played the greed game and didn’t want to talk. Called @TELUS and so happy to talk and worked a fabulous deal. father in law is happy as he will be saving $600/ year on home internet, cable and phone.

Shaw Issues Reports

Latest outage, problems and issue reports in social media:

Jennifer & Devina “The Ginja Ninja” 🇨🇦❤️🇺🇦 (@JenniferKingsb6) reported 5 minutes ago
@Shawhelp Yes, but that’s not the point. The point is releasing an app that doesn’t support iOS 26.4.2 - and thereby angering EVERY customer who has an Apple device. Fix it ASAP, and ensure future updates work for everyone before releasing it.
Dave (@Danrek77) reported 6 minutes ago
@Shawhelp Like, I really had no reason to upgrade from 1 gigabit to 2 and this “delivery experience” and the subsequent support “experience” has me kind of convinced to just keep what I had and unwind the upgrade.
Guy_Barnabe (@GuyBarnabe) reported 8 minutes ago
@Shawhelp problems with ABC this morning in Winnipeg: XRE-031 37 This channel is temporarily unavailable…. Tried on multiple terminals and via Rogers watch-online website…
O.A (@dae_j01) reported 17 minutes ago
@Shawhelp today is the third day I have been trying to contact your technical support and it is heartbreaking. On one of those days I waited on the call for over 5 hours and no one answered. Can someone reach out to me please? Thank you.
j@stW@tching (@j4stW4tching) reported 20 minutes ago
@Shawhelp aeems that roger/shaw internet in ellerslie edmonton is dropping a lot? Any issues in this area?
Guy_Barnabe (@GuyBarnabe) reported 20 minutes ago
@Shawhelp problems with ABC this morning in Winnipeg: XRE-031 37 This channel is temporarily unavailable…. Tried on multiple terminals and via Rogers watch-online website…
🏈 "Nemo saltat sobrius" 🏈 (@K_O_cowtown) reported 20 minutes ago
@Shawhelp hey are you having issues? Audio keeps dropping off on anything I record and sometime recording just freezes.
Jenn (@jskapin) reported 21 minutes ago
@Shawhelp Internet, and it’s in Cochrane, ab. Self service doesn’t work either.
Deborah Pineda (@pineda_deborah) reported 25 minutes ago
@Shawhelp is the Abbeydale area having internet issues? My internet is super slow 🥹🥹🥹
Quinn Mason MD (@boondocksdoc) reported 26 minutes ago
@Shawhelp @Shawhelp unfortunately no widespread outage on your site and no alert banner in my app under my account. Trying to access troubleshooting just continues a never ending loop of selecting your device then a page that bounces back to select your device. Not user friendly.