Shaw outages and service status in New Westminster, British Columbia

Problems in the last 24 hours in New Westminster, British Columbia

The chart below shows the number of Shaw reports we have received in the last 24 hours from users in New Westminster, British Columbia and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Live Outage Map Near New Westminster, British Columbia

The most recent Shaw outage reports came from the following cities: Vancouver, Surrey, Burnaby, North Vancouver, Coquitlam, Port Moody, Anmore, New Westminster, Richmond, Pitt Meadows, Port Coquitlam, and Coquitlam.

City	Problem Type	Report Time
Vancouver	Internet	2 hours ago
Vancouver	Internet	2 hours ago
Vancouver	Internet	6 hours ago
Vancouver	Internet	12 hours ago
Vancouver	Internet	1 day ago
Surrey	Internet	1 day ago

Nearby cities with recent reports

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Shaw Issues Reports Near New Westminster, British Columbia

Latest outage, problems and issue reports in New Westminster and nearby locations:

• 
  BdblE (@MsYouDoYou) reported 5 minutes ago from Burnaby, British Columbia

  So @bchydro doesn’t know how to do their jobs and has taken out the @ShawInfo network, costing us all thousands of dollars in lost work. Good times.

• 
  Bryn Morgan Williams (@brynmw) reported 6 minutes ago from Vancouver, British Columbia

  Great. @ShawInfo cable tv down and next available support is next Saturday. No tv for a week would be okay, if I was at school, but it’s Spring Break!!! Time to rethink cable tv and go interwebby.

• 
  Jay Holtslander (@j_holtslander) reported 7 minutes ago from Vancouver, British Columbia

  @Shawhelp @lostinvention I seem to be having issues in Vancouver. About 50% of websites don’t load.

• 
  Colin Rose (@ColinRose) reported 8 minutes ago from Vancouver, British Columbia

  @Shawhelp is there a service issue I’m Vancouver? My internet is out...

• 
  Travel by Rempel (@TRempel604) reported 8 minutes ago from Vancouver, British Columbia

  @Shawhelp For the records, day 1 no cable or Internet service from Shaw. #worsecustomerservice #badcablecompany

• 
  Jossana Haas (@jossanahaas) reported 15 minutes ago from Vancouver, British Columbia

  Shame on you, @ShawInfo @Shawhelp 🤬 poor internet for weeks, when The scheduled visit day arrive, the techs didn’t show up! Worse than that, is rebooking the visit for next week! Worst customer service ever 🤡

• 
  Alan Alilo (@AliloAlan) reported 23 minutes ago from Vancouver, British Columbia

  @Shawhelp hi i wonder i always has problem with my bills

• 
  BdblE (@MsYouDoYou) reported 26 minutes ago from Burnaby, British Columbia

  I hope @ShawInfo plans to pay for this day of lost work and explain to my staff why payroll is delayed because this is some insane bullshit. Also, when you have a recorded message about an outage, your website shouldn’t say “good news! No outages!”

• 
  mike blackmon (@MikeyBlackmon) reported 34 minutes ago from Burnaby, British Columbia

  Wow so after 3.5 hours trying to help my parents switch to @ShawInfo and having a tech come out to their house, but they didn’t, and talking to the loyalty team @Shawhelp, they will be going back to Telus, haven’t seen service like this ever, and time for me to switch as well 👎

• 
  Vanessa (@VNSSAWBSTR) reported 35 minutes ago from Vancouver, British Columbia

  @Shawhelp my internet and tv went down suddenly. Hopefully it will be up again by morning.

• 
  mrslprime (@mrslprime) reported 39 minutes ago from Vancouver, British Columbia

  @Shawhelp Good morning, I'm having trouble with the internet. It says 'No internet'. Please help me if you can, thank you.

• 
  RitchWorld (@RitchWorld) reported 42 minutes ago from New Westminster, British Columbia

  Had a good talk with .@Shawhelp this weekend. After 20+ years of service, they played the greed game and didn’t want to talk. Called @TELUS and so happy to talk and worked a fabulous deal. father in law is happy as he will be saving $600/ year on home internet, cable and phone.

• 
  Travel by Rempel (@TRempel604) reported 42 minutes ago from Vancouver, British Columbia

  Super annoyed with @Shawhelp So bad with customer service. Just hung up on me.

• 
  Don Hoglund (@randomdh) reported 42 minutes ago from Surrey, British Columbia

  Telus email transition to google what a bloody headache @TELUSsupport @ShawInfo might be time for change Telus cost is way too much with zero help

• 
  Alfred Kolowrat (@Alfieak) reported 45 minutes ago from Vancouver, British Columbia

  . @VMediaTV my service was disconnected 18days before actual date.I’ve been internetless for 24+ hours.Response is it’s in @ShawHelp hands now. I’m stuck trying to work during hard times and can’t. Poor service and would not recommend either isp.

• 
  ⌖ Osha'to-Chris⌖ 🇨🇦 (@ChrisMcArdle1) reported 47 minutes ago from Surrey, British Columbia

  @Shawhelp the last few days my internet has slowed down so much and tonight I keep getting booted from my game or has massive lag. What is going on??

• 
  ABALI (@G_ABALI_S) reported 54 minutes ago from Vancouver, British Columbia

  I will not delete this message until my problem resolves. @Shawhelp

• 
  Heist (@TheHeistMonkey) reported 58 minutes ago from Surrey, British Columbia

  @Shawhelp any service interruptions in South Surrey British Columbia? Last 30 minutes blinking green light on my router.

• 
  Gaurav Sharma (@GauravS19496069) reported 59 minutes ago from Surrey, British Columbia

  @Shawhelp I have been out of services from last 48 hours inspite of having electricity at home. Neighborhood is getting services from Telus but shaw seems to not working. Location Fraser heights, Surrey BC. It's so frustrating

• 
  Mariano D (@marianodss) reported 60 minutes ago from Burnaby, British Columbia

  @Shawhelp I’m having an issue with sound. It drops off for a second or 2 intermittently. Does not occur when watching streaming services as I type this it has happened twice in 30 seconds. Any idea? Yes just happened 2 more times. :(

Shaw Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Mat Thomas (@EmptyUK) reported 12 minutes ago

  @Shawhelp Hi, my internet is dead. Unplugged the router etc but it won’t come back. Help please.

• 
  Ugabug (@MaryPChipman) reported 16 minutes ago

  @Shawhelp Now that there's no cable anymore, is the TV signal going to cut out whenever - like now? Our WiFi was fine.

• 
  jordan (@musicfnatic) reported 17 minutes ago

  @Shawhelp this stream of the utah mammoth vegas golden knights game is terrible

• 
  Lindsay I.R Wiebe (@LindsayWiebeRD) reported 18 minutes ago

  @Shawhelp @Rogers another day, another problem with our internet cutting out yet again. 😡

• 
  bc_2025 (@bc_2025_vision) reported 27 minutes ago

  .@Shawhelp is #Shaw help gone ...

• 
  b ☾ (@brandobrennan) reported 28 minutes ago

  @Shawhelp I’ve called 2x today for customer support and after 2 hours on hold, the call goes dead (both times). I need help??

• 
  Chris (@PoCoello) reported 29 minutes ago

  @Shawhelp internet outage in poco?? Flashing yellow light 78 people in tech support queue and your ai is useless

• 
  Guy_Barnabe (@GuyBarnabe) reported 29 minutes ago

  @Shawhelp problems with ABC this morning in Winnipeg: XRE-031 37 This channel is temporarily unavailable…. Tried on multiple terminals and via Rogers watch-online website…

• 
  Lori Bird (@lorianebird) reported 31 minutes ago

  @sigurdson_chris @Shawhelp @Rogers What customer service? There isn’t any-at all!

• 
  Matthew Johnson (@McJohnson922) reported 33 minutes ago

  @Shawhelp So yeah, you'll have to forgive me if I'm not particularly inclined to spend my Christmas Eve on the phone with tech support, with high chances of it being the same unhelpful support guy as last time.