Shaw outages and service status in New Westminster, British Columbia

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Full Outage Map

Shaw generated 6 outage signals in the last 24 hours around New Westminster, including 6 direct reports.
The most common problems reported in this area mention Internet, Wi-fi, and TV.
The most recent signal from this area was received May 17, 2:37 PM EDT.

Internet (64%)
Wi-fi (15%)
TV (15%)
Total Blackout (3%)
Phone (2%)
E-mail (1%)

The latest reports from users having issues in New Westminster come from postal codes V3M .

Shaw offers broadband internet, TV and phone services to businesses and individuals. Shaw mainly serves clients in British Columbia and Alberta.

Problems in the last 24 hours in New Westminster, British Columbia

The chart below shows the number of Shaw reports we have received in the last 24 hours from users in New Westminster, British Columbia and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Time of day (EST)	Number of reports	New Westminster	Baseline
May 16, 5:20 PM EDT	0	0	0
May 16, 5:40 PM EDT	0	0	0
May 16, 6:00 PM EDT	0	0	0
May 16, 6:20 PM EDT	0	0	0
May 16, 6:40 PM EDT	0	0	0
May 16, 7:00 PM EDT	0	0	0
May 16, 7:20 PM EDT	0	0	0
May 16, 7:40 PM EDT	0	0	0
May 16, 8:00 PM EDT	0	0	0
May 16, 8:20 PM EDT	0	0	0
May 16, 8:40 PM EDT	0	0	0
May 16, 9:00 PM EDT	0	0	0
May 16, 9:20 PM EDT	0	0	0
May 16, 9:40 PM EDT	0	0	0
May 16, 10:00 PM EDT	0	0	0
May 16, 10:20 PM EDT	0	0	0
May 16, 10:40 PM EDT	0	0	0
May 16, 11:00 PM EDT	0	0	0
May 16, 11:20 PM EDT	0	0	0
May 16, 11:40 PM EDT	0	0	0
May 17, 12:00 AM EDT	0	0	0
May 17, 12:20 AM EDT	0	0	0
May 17, 12:40 AM EDT	0	0	0
May 17, 1:00 AM EDT	0	0	0
May 17, 1:20 AM EDT	0	0	0
May 17, 1:40 AM EDT	0	0	0
May 17, 2:00 AM EDT	0	0	0
May 17, 2:20 AM EDT	0	0	0
May 17, 2:40 AM EDT	0	0	0
May 17, 3:00 AM EDT	0	0	0
May 17, 3:20 AM EDT	0	0	0
May 17, 3:40 AM EDT	0	0	0
May 17, 4:00 AM EDT	0	0	0
May 17, 4:20 AM EDT	0	0	0
May 17, 4:40 AM EDT	0	0	0
May 17, 5:00 AM EDT	0	0	0
May 17, 5:20 AM EDT	0	0	0
May 17, 5:40 AM EDT	0	0	0
May 17, 6:00 AM EDT	0	0	0
May 17, 6:20 AM EDT	0	0	0
May 17, 6:40 AM EDT	0	0	0
May 17, 7:00 AM EDT	0	0	0
May 17, 7:20 AM EDT	0	0	0
May 17, 7:40 AM EDT	0	0	0
May 17, 8:00 AM EDT	0	0	0
May 17, 8:20 AM EDT	0	0	0
May 17, 8:40 AM EDT	0	0	0
May 17, 9:00 AM EDT	0	0	0
May 17, 9:20 AM EDT	0	0	0
May 17, 9:40 AM EDT	0	0	0
May 17, 10:00 AM EDT	0	0	0
May 17, 10:20 AM EDT	0	0	0
May 17, 10:40 AM EDT	0	0	0
May 17, 11:00 AM EDT	0	0	0
May 17, 11:20 AM EDT	0	0	0
May 17, 11:40 AM EDT	0	0	0
May 17, 12:00 PM EDT	0	0	0
May 17, 12:20 PM EDT	0	0	0
May 17, 12:40 PM EDT	0	0	0
May 17, 1:00 PM EDT	0	0	0
May 17, 1:20 PM EDT	0	0	0
May 17, 1:40 PM EDT	0	0	0
May 17, 2:00 PM EDT	0	0	0
May 17, 2:20 PM EDT	0	0	0
May 17, 2:40 PM EDT	0	0	0
May 17, 3:00 PM EDT	0	0	0
May 17, 3:20 PM EDT	0	0	0
May 17, 3:40 PM EDT	0	0	0
May 17, 4:00 PM EDT	0	0	0
May 17, 4:20 PM EDT	0	0	0
May 17, 4:40 PM EDT	0	0	0
May 17, 5:00 PM EDT	0	0	0
May 17, 5:20 PM EDT	0	0	0

At the moment, we haven't detected any problems at Shaw. Are you experiencing issues or an outage? Leave a message in the comments section!

Live Outage Map Near New Westminster, British Columbia

The most recent Shaw outage reports came from the following cities: Vancouver, Surrey, North Vancouver, Coquitlam, Port Moody, Anmore, New Westminster, Richmond, Burnaby, Pitt Meadows, Port Coquitlam, and Coquitlam.

City	Problem Type	Report Time
Vancouver	Internet	3 hours ago
Surrey	Internet	4 hours ago
Vancouver	Internet	5 hours ago
Vancouver	Internet	6 hours ago
Vancouver	Internet	16 hours ago
Surrey	Internet	23 hours ago

Nearby cities with recent reports

Vancouver

27 recent signals

3 hours ago

Surrey

11 recent signals

4 hours ago

North Vancouver

4 recent signals

1 day ago

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Shaw Issues Reports Near New Westminster, British Columbia

Latest outage, problems and issue reports in New Westminster and nearby locations:

Steve Tripp (@StevenCTripp) reported 12 seconds ago from Surrey, British Columbia
@Shawhelp ...still finding it a annoying that we can’t even get a rough ETA window for service restoration in Surrey. Hydro’s outages always shows an updated ETA and it changes as the repairs proceed. Frustrating.
shirley silberg (@ShirleySilberg) reported 3 minutes ago from Vancouver, British Columbia
@Shawhelp our picture is pixelating and the wait time on the phone is 1 hour. Please help now.
Roland van Kaauwen (@DaddyR69) reported 7 minutes ago from Surrey, British Columbia
@ShawInfo. 24/7 customer support, my *** !!! I’ve been 1st in the queu for almost 2 hours now. Did your people go home and leave me on hold ?!?!? 😡
Doug Corbett (@corbettdoug) reported 8 minutes ago from Port Coquitlam, British Columbia
@Shawhelp can someone please call me as a truck just knocked a cable down in front of my house. 3970 cedar drive Poco. 6947628993. Doug
BdblE (@MsYouDoYou) reported 13 minutes ago from Burnaby, British Columbia
@DaveBeFit @TELUS @Shawhelp We don’t/can’t get fibre so they aren’t that motivated to help.
ABALI (@G_ABALI_S) reported 15 minutes ago from Vancouver, British Columbia
I change my internet provider Telus to Shaw on the 15 Feb 2020. Shaw said we fill a form and send it on the 24 Feb 2020, but the Telus said there is no request from Shaw. @Shawhelp @ShawInfo @TELUS . Please talk to each other guys I need a solution. It is your miscommunication.
Travel by Rempel (@TRempel604) reported 23 minutes ago from Vancouver, British Columbia
You did it again @ShawInfo @Shawhelp Cable and Internet are not working again. You are the most #Unreliable #Network
Michelle Carter (she,her,hers) (@Britbirdvancity) reported 24 minutes ago from Vancouver, British Columbia
@Shawhelp is there an outage in Vancouver? At a time when it's most needed your internet is v unreliable
D Mac. (@macrae_donnie) reported 27 minutes ago from Vancouver, British Columbia
@FarahKotadia @Shawhelp Stiil down on tech support on hold I still down in
Tyler, The Creator (@ItsTylerG_) reported 27 minutes ago from Surrey, British Columbia
@Shawhelp you guys still down? i know there’s been service outages in Surrey n i’m currently affected, jus wanna know a possible ETA :)
Quinn Mell-Cobb (@QuinnMellCobb) reported 29 minutes ago from Vancouver, British Columbia
@Shawhelp Myself and two other people (all with university educations) were unable to figure out how to install it, and now I’m paying for a service I’m not receiving. Make this right immediately or I’m going back to @TELUS.
Rina Liddle 💜 💜 💜 (@Liddleworks) reported 33 minutes ago from Vancouver, British Columbia
There’s nothing like watching a really intense scene in a movie and getting the notification that your bandwidth isn’t enough or you’re having connectivity issues @Shawhelp, every night this week. I’ve had uninterrupted service for over 10 years and now this.
Jeff Thorlacius (@jthor099) reported 35 minutes ago from Vancouver, British Columbia
@Shawhelp Just the one box and it's wireless (Bluecurve). The problem only arises on recordings, not with real-time broadcasts.
mike blackmon (@MikeyBlackmon) reported 35 minutes ago from Burnaby, British Columbia
Wow so after 3.5 hours trying to help my parents switch to @ShawInfo and having a tech come out to their house, but they didn’t, and talking to the loyalty team @Shawhelp, they will be going back to Telus, haven’t seen service like this ever, and time for me to switch as well 👎
Stephen Fung (@stephenfung) reported 45 minutes ago from Coquitlam, British Columbia
Hey @TELUSsupport . Just got #PureFibre. My @Shawhelp modem is at the curb. One problem. I can see another account in my profile. I can stop their WiFi & reboot their modem. Fun. Can someone reach out? Tried calling now but apparently not 9PM close as stated. Thx.
Ursula Maxwell Travels (@YouTravel) reported 49 minutes ago from Surrey, British Columbia
Why do I pay @Shawhelp so much for Internet monthly and they tell me I'm 'unstable'?! Okay, to be precise "Your connection is unstable". Now, honestly! What next! 🥴
shea (@sheaC_3) reported 52 minutes ago from Burnaby, British Columbia
I have had by far the worst customer service experience w: @ShawInfo, I would never recommend.
Yvonne Bray (@PSPilates) reported 53 minutes ago from West End, British Columbia
@Shawhelp I tried BlueCurve. Since an outage, I have pixelation, sound drops multiple times in last 3 days. It is TV shows and recorded shows. I have done all the resetting both modem and BlueCurve box to no avail and I moved the modem to a higher level. So what is the solution?
Prairie Paul (@PaulDoroshenko) reported 55 minutes ago from Vancouver, British Columbia
Every time I contact @ShawInfo to have some service or set up, every single time they screw it up. And again today. More competition would be better than less.
Ashley Burr (@AshleyBurr_) reported 58 minutes ago from New Westminster, British Columbia
@Shawhelp is there an outage in New Westminster BC? Internet appears to be down.

Shaw Issues Reports

Latest outage, problems and issue reports in social media:

j@stW@tching (@j4stW4tching) reported 6 minutes ago
@Shawhelp aeems that roger/shaw internet in ellerslie edmonton is dropping a lot? Any issues in this area?
Rick Alsop (@RickAlsop) reported 9 minutes ago
@Shawhelp Yes still issues as its not working
Ugabug (@MaryPChipman) reported 10 minutes ago
@Shawhelp I have to return the old modem & the new TV box that didn't work. The 1st technician sent me a FedEx label but there's no FedEx in my neighbourhood. The 2nd technician said he was going to send me a label for Canada Post/UPS, both of which are far more accessible but he never did
DJ Phoenix (@DJPh03NiX) reported 11 minutes ago
@Shawhelp The site keeps hanging. I get an error saying to wait or close the site. It’s slow as heck. The site shows an error saying it can’t pull up billing information. Shows a $0 balance when it’s not.
Marty Chan (@Marty_Chan) reported 11 minutes ago
@Shawhelp Is there an outage in Edmonton? I am in Forest Heights and my internet is out. I rebooted the router twice. No luck.
Guy_Barnabe (@GuyBarnabe) reported 12 minutes ago
@Shawhelp problems with ABC this morning in Winnipeg: XRE-031 37 This channel is temporarily unavailable…. Tried on multiple terminals and via Rogers watch-online website…
Ron McNeil (@DzynrRon) reported 13 minutes ago
@Rogers @Shawhelp Why does your crap router keep thinking its in Calgary ???, PITA effin hassle as google, etc think I am in that **** hole town instead of Cobble Hill, BC VANCOUVER ISLAND ... No matter the device in our home it thinks it is Calgary, PROGRAM BETTER...
🌼🍄Shelby Lou Who🍄🌼 (@shelbyae) reported 13 minutes ago
I love when @Shawhelp has random outages before their scheduled maintenance outages. But since I’m not technically a Roger’s customer, their customer service can’t help/notify of the outage 🙄
HoopsfanAB (@ydfished) reported 18 minutes ago
@Shawhelp I don’t know how many times this is over the years but you cannot let your simulcast/overide stuff come on when live sports are on. Missing the end of #zags on @KHQLocalNews cuz you guys are screw ups & @CRTCeng never punishes you for it. 😡😡😡😡😡😡😡
Guy_Barnabe (@GuyBarnabe) reported 19 minutes ago
@Shawhelp problems with ABC this morning in Winnipeg: XRE-031 37 This channel is temporarily unavailable…. Tried on multiple terminals and via Rogers watch-online website…