Shaw Outage Report in Richmond, British Columbia

Problems in the last 24 hours in Richmond, British Columbia

The chart below shows the number of Shaw reports we have received in the last 24 hours from users in Richmond, British Columbia and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Most Reported Problems

The following are the most recent problems reported by Shaw users through our website.

• Internet (54%)
• TV (19%)
• Wi-fi (11%)
• E-mail (9%)
• Total Blackout (6%)
• Phone (2%)

Live Outage Map Near Richmond, British Columbia

The most recent Shaw outage reports came from the following cities: Vancouver, Burnaby, Richmond, North Vancouver, and New Westminster.

City	Problem Type	Report Time
Vancouver	Internet	3 hours ago
Vancouver	Internet	12 hours ago
Vancouver	Total Blackout	2 days ago
Vancouver	Internet	3 days ago
Vancouver	Internet	4 days ago
Burnaby	Internet	4 days ago

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Shaw Issues Reports Near Richmond, British Columbia

Latest outage, problems and issue reports in Richmond and nearby locations:

• 
  Yvonne Bray (@PSPilates) reported 53 seconds ago from West End, British Columbia

  Totally fed up with Shaw. Audio cuts out repeatedly and it’s always the same responses which never fix the issue. Numerous complaints re same and pixelation. @Shawhelp

• 
  Jessica Ruth (she/her) (@allen_jessica) reported 4 minutes ago from Vancouver, British Columbia

  @Shawhelp hi, our internet is going down frequently today and has been spotty all week. Are there any known issues that could be causing this? Thank you.

• 
  Yvonne Bray (@PSPilates) reported 8 minutes ago from West End, British Columbia

  @Shawhelp Is there an outage at UBC?

• 
  macaroni in a pot (@jooooodooolp) reported 12 minutes ago from Burnaby, British Columbia

  Just like that. My home internet is down and i was just about to finish my movie. Thanks @ShawInfo

• 
  Haig Sakouyan (@haigtweets) reported 14 minutes ago from North Vancouver, British Columbia

  @Fidomobile I have multiple phones on my account. One of them was offered 20GB for $50. Another was offered 15GB for $90. Live chat wasn't able to help me get the good offer applied to all my lines. Can you help? If not I'll be exploring @ShawInfo Mobile.

• 
  Farzad's Barber Shop (@BarbersRBetter) reported 27 minutes ago from Vancouver, British Columbia

  @Shawhelp Just sent a you a DM, trying to hook up our new TV box but can’t access any channels and the only online chat is with sales, not technical support. Already tried refreshing the channels with no luck.

• 
  Michael Brimer (@IMBrimer) reported 28 minutes ago from Vancouver, British Columbia

  @ShawInfo Nope, I’m downtown #vancouver and my internet drops out over an old school network daily

• 
  Travel by Rempel (@TRempel604) reported 37 minutes ago from Vancouver, British Columbia

  You did it again @ShawInfo @Shawhelp Cable and Internet are not working again. You are the most #Unreliable #Network

• 
  Michael Cuddihy (@Wbaz54) reported 39 minutes ago from Vancouver, British Columbia

  @ShawInfo @Shawhelp Hi there, you canceled your tech appt this am an hour after they were supposed to be here and after an hour plus with different people in Support the earliest reschedule is 4 days from now, no internet etc...#move booked long time ago, #nothappy #Shaw

• 
  BdblE (@MsYouDoYou) reported 39 minutes ago from Burnaby, British Columbia

  @DaveBeFit @TELUS @Shawhelp We don’t/can’t get fibre so they aren’t that motivated to help.

• 
  Crystall (@loop1277) reported 39 minutes ago from Vancouver, British Columbia

  @Shawhelp are you guys having phone/internet issues in greater Vancouver??? Both my phone and internet are down at my business

• 
  Norm (@phoenix45photo) reported 40 minutes ago from North Vancouver, British Columbia

  @Shawhelp I sent a DM last evening at 6pm about my cable not working, I have not heard back ...

• 
  shea (@sheaC_3) reported 42 minutes ago from Burnaby, British Columbia

  I have had by far the worst customer service experience w: @ShawInfo, I would never recommend.

• 
  Chris Falskow (@falskow) reported 45 minutes ago from Delta, British Columbia

  The worst internet service provider in the Lower Mainland is @Eastlink! I would so love to get @ShawInfo but they are not in our area. Yet. #InternetConnection #Fail

• 
  Tracy ترايسي (@tracyglennYVR) reported 47 minutes ago from Burnaby, British Columbia

  @ShawInfo Internet down on Halston Court, Burnaby. Is there an issue?

• 
  mike blackmon (@MikeyBlackmon) reported 48 minutes ago from Burnaby, British Columbia

  Wow so after 3.5 hours trying to help my parents switch to @ShawInfo and having a tech come out to their house, but they didn’t, and talking to the loyalty team @Shawhelp, they will be going back to Telus, haven’t seen service like this ever, and time for me to switch as well 👎

• 
  Leandro Santos (@ls69360) reported 49 minutes ago from Burnaby, British Columbia

  @ShawInfo always a waste of time... Never ever fix any problem.. When are you guys are going to help me??

• 
  Michelle Carter 🇬🇧🇨🇦 (@Britbirdvancity) reported 51 minutes ago from Vancouver, British Columbia

  @Shawhelp is there an outage in Vancouver? My internet keeps dropping out. Getting frustrated withthese constant disruptions in service.

• 
  Colin Rose (@ColinRose) reported 52 minutes ago from Vancouver, British Columbia

  @Shawhelp is there a service issue I’m Vancouver? My internet is out...

• 
  Chris Falskow (@falskow) reported 52 minutes ago from Delta, British Columbia

  @Eastlink @EastlinkSupport Hey @Shawhelp I hope you’re paying attention here. We could really use your service in North Delta!

Shaw Issues Reports

Latest outage, problems and issue reports in social media:

• 
  vicki 🏳️‍🌈 (@vickilaszlo) reported 6 minutes ago

  @Shawhelp digital phone is out. Is there ANOTHER outage in NW Calgary??

• 
  Pete Zedlacher (@zedlacher) reported 6 minutes ago

  @Shawhelp hey, your system Nationwide having issues? Both of our cels are not working.

• 
  Colby Robertson (@TuberAwesome) reported 7 minutes ago

  @Shawhelp My troubleshooting: observing it happening randomly. There is no pattern to it and no cause-and-effect device use. What I am observing is an inconsistent delivery of service that I as a consumer cannot elucidate the reason for. Step up your game. @TELUS looks better every day.

• 
  Bruce Cullen (@BACullenyyc) reported 7 minutes ago

  Getting @Shawhelp mobile was the worst decision I ever made. Useless coverage if you want anything even remotely fast for data. Really? 3G at YYZ? Dropped calls all over Barrie area. Great if you never leave the Calgary. Son “ran out” of Data in Vernon after 2 of 25Gb.

• 
  Know One You Know (@Van2011) reported 11 minutes ago

  @Shawhelp yea, I have a question, why the hell doesn't your service dept answer their damn phones (over 25 minutes on hold!!) or the email's submitted in via the website? NOT even a call back feature? Come On!

• 
  cheryl #ChangePolitics #endlockdowns 🇨🇦🇺🇸 (@cheryl1492) reported 12 minutes ago

  @Shawhelp so if you have no outages on your service map hone come it will take to Thursday to fix my daughters outage? No internet/ cable in south Calgary

• 
  Rach (@Girocks1) reported 13 minutes ago

  @Shawhelp Is there an outage in River Park South? My router is blinking and I have reset several times

• 
  Eric Wilhite (@eric_wilhite) reported 15 minutes ago

  @zedlacher @Shawhelp Usually I’d say the problem is you, but tonight it appears that isn’t the case

• 
  Daniel D Kitteringham (@DanAlmondDan) reported 15 minutes ago

  @BillKingLanark @ShawInfo Throw a large garbage bag over their curb box until they seal it. Watch them and tell them if they don't seal it the bag goes back on

• 
  Brendan (@Blow483) reported 18 minutes ago

  @Shawhelp @ErikVyyc It lists all of southern Alberta to having outages but only few fix in progress for parts of Calgary no info for chestermere and been out over an hour