Shaw Outage Report in Richmond, British Columbia
Why is my Shaw service not working?
No problems detected
If you are having issues, please submit a report below.
The latest reports from users having issues in Richmond come from postal codes V6X and V7C .
Shaw offers broadband internet, TV and phone services to businesses and individuals. Shaw mainly serves clients in British Columbia and Alberta.
Full Outage Map
Problems in the last 24 hours in Richmond, British Columbia
The chart below shows the number of Shaw reports we have received in the last 24 hours from users in Richmond, British Columbia and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Shaw. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Shaw users through our website.
- Internet (55%)
- TV (18%)
- Wi-fi (11%)
- E-mail (9%)
- Total Blackout (6%)
- Phone (2%)
Live Outage Map Near Richmond, British Columbia
The most recent Shaw outage reports came from the following cities: Vancouver, Burnaby, Richmond, North Vancouver, and New Westminster.
| City | Problem Type | Report Time |
|---|---|---|
 Vancouver
|
Internet | 11 hours ago |
|
Vancouver
|
Internet | 20 hours ago |
|
Vancouver
|
Internet | 3 days ago |
|
Vancouver
|
Internet | 4 days ago |
|
Vancouver
|
Total Blackout | 6 days ago |
|
Vancouver
|
Internet | 6 days ago |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Shaw Issues Reports Near Richmond, British Columbia
Latest outage, problems and issue reports in Richmond and nearby locations:
-
Thomas Gautreau (@TomGautreau) reported from Vancouver, British ColumbiaDealt with Shaw for forty yrs and thought would give Telus a try on a new service. BIG MISTAKE ! Mon. I called C/ S they told me they would call me in 48 hours or less to deal with problem. No call. @TELUS @Shawhelp Telus customer service offshore. Shaw is in Canada.
-
Patricia Young (@youngcjpl) reported from North Vancouver, British Columbia@ShawInfo my elderly mother has been have internet problems for months. Finally Shaw says they will send a new modem. Oops! They ordered the wrong one and now have to wait even longer. Wont allow us to pick it up ourselves! #Shaw #poorservice
-
Russian Tim (@RussianTim61) reported from Vancouver, British Columbia@jackhayter @Shawhelp Just spoke to someone at support, they said that we have an outage in the area. I also live in the West End.
-
Mariano D (@marianodss) reported from Burnaby, British Columbia@Shawhelp I’m having an issue with sound. It drops off for a second or 2 intermittently. Does not occur when watching streaming services as I type this it has happened twice in 30 seconds. Any idea? Yes just happened 2 more times. :(
-
Tri (@geekdad604) reported from North Vancouver, British Columbia@Shawhelp a tech wasn’t able perform our install during our scheduled appointment last week and Shaw didn’t reschedule my port out - now my internet is down. I’m WFH and need connectivity. Help!
-
Vanessa (@VNSSAWBSTR) reported from Vancouver, British Columbia@Shawhelp my internet and tv went down suddenly. Hopefully it will be up again by morning.
-
Michelle Carter (she,her,hers) (@Britbirdvancity) reported from Vancouver, British Columbia@Shawhelp is there an outage in Vancouver? At a time when it's most needed your internet is v unreliable
-
Chris Simpson (@chris_e_simpson) reported from North Vancouver, British ColumbiaDarn it, internet connection. Hey @Shawhelp is there an issue in North Vancouver? My modem won't go past the green flashing stage.
-
Alan Alilo (@AliloAlan) reported from Vancouver, British Columbia@Shawhelp hi i wonder i always has problem with my bills
-
Travel by Rempel (@TRempel604) reported from Vancouver, British ColumbiaSuper annoyed with @Shawhelp So bad with customer service. Just hung up on me.
-
Monique Cloutier (@cloutier68) reported from Vancouver, British Columbia@stephenbraverm1 @Jen_Newsted @Shawhelp I could use an upgrade for my internet too. Never seems to get around to do this though.
-
Moke (@mykeymause) reported from North Vancouver, British ColumbiaHonestly, Telus sending me an email saying “you’re on the best network in town - way better than @ShawInfo/@FreedomMobile’s” makes me want to switch from Telus... attack ads, wtf?
-
Jossana Haas (@jossanahaas) reported from Vancouver, British ColumbiaShame on you, @ShawInfo @Shawhelp 🤬 poor internet for weeks, when The scheduled visit day arrive, the techs didn’t show up! Worse than that, is rebooking the visit for next week! Worst customer service ever 🤡
-
shirley silberg (@ShirleySilberg) reported from Vancouver, British Columbia@Shawhelp our picture is pixelating and the wait time on the phone is 1 hour. Please help now.
-
Alfred Kolowrat (@Alfieak) reported from Vancouver, British Columbia. @VMediaTV my service was disconnected 18days before actual date.I’ve been internetless for 24+ hours.Response is it’s in @ShawHelp hands now. I’m stuck trying to work during hard times and can’t. Poor service and would not recommend either isp.
-
Rob Grey (@rgrey1) reported from Burnaby, British Columbia@Shawhelp I'm spoken to your tech support many many time and they can't help me. Your custom service will not help. Maybe time to speak to @TELUSsupport or @Bell_Support would help me on a New Client Account! #shaw
-
Jay Holtslander (@j_holtslander) reported from Vancouver, British Columbia@Shawhelp @lostinvention I seem to be having issues in Vancouver. About 50% of websites don’t load.
-
Nicolas Dextraze (@nicdex) reported from Vancouver, British Columbia@adymitruk @Shawhelp cable technology is limited they can't provide symmetrical speed and shaw is the worst provider price/bandwidth wise in Canada.
-
Phil IS Ridin' Bikes Again (@PhilRidinBikes) reported from New Westminster, British Columbia@Shawhelp your whole guide system is down. Nothing but channel labels. No program time listings at all.
-
Tazim Damji (@tazimdamji) reported from North Vancouver, British Columbia@Shawhelp hi my modem seems to be down 😣
Shaw Issues Reports
Latest outage, problems and issue reports in social media:
-
Frenchy-in-the-Peg (@PegFrenchy) reported@Shawhelp Typical Shaw Bullshit service
-
TJN 🇨🇦 (@NicPMcC) reported@Shawhelp XRE-03062 in deep South of Calgary Is this an outage?
-
Sheilan (@Sheilanmm) reported@SobralDaLagoa @Shawhelp @PegFrenchy Having the same problem with ctv channels
-
Mike (@Geekomak) reported@Shawhelp some TV channels went off the air this morning in our Coquitlam area...still not working. CTV, Global..,etc. Any eta?
-
lalalalaaaaa (@lalalalaaaaa15) reported@ShawInfo @Shawhelp My internet is down👎
-
Conz (@conzkurs) reported@Shawhelp any problems you know of in Nanaimo/Vancouver Island, BC? I'm getting 90mbps download when we pay for 600. Internet has also been cutting out a lot in the past few days. Webpages aren't loading etc.
-
Dan (@callicod) reported@AskPlayStation @Shawhelp at 11:00pm (on the dot) every night I’m playing nhl on ps4 (happened all last year with 20 now with 21) my game disconnects online. Can you help troubleshoot this?
-
Ian Seggie 🅙 (@IanSeggie) reported@WxMonkey @Shawhelp I take that back, their customer service has turned to complete **** today. No TV, no channels working, again.
-
Ian Seggie 🅙 (@IanSeggie) reported@Janesmith6043 @Shawhelp Can't find a Shaw tech if my life depended on it right now. Shaw is directing people to their website for the latest updates where it does not show the latest update. Terrible customer service, at best.
-
Ally Beauchesne (@AllyBeauchesne) reported@Zach_Fleisher @Shawhelp So my old modem died about three weeks ago and since I’ve had the new one its been nothing but problems 😭😭