Shaw outages and service status in Richmond, British Columbia

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Full Outage Map

Shaw generated 4 outage signals in the last 24 hours around Richmond, including 4 direct reports.
The most common problems reported in this area mention Internet, TV, and Wi-fi.
The most recent signal from this area was received Jul 30, 3:02 PM EDT.

Internet (65%)
TV (12%)
Wi-fi (11%)
E-mail (8%)
Total Blackout (4%)

The latest reports from users having issues in Richmond come from postal codes V7A .

Shaw offers broadband internet, TV and phone services to businesses and individuals. Shaw mainly serves clients in British Columbia and Alberta.

Problems in the last 24 hours in Richmond, British Columbia

The chart below shows the number of Shaw reports we have received in the last 24 hours from users in Richmond, British Columbia and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Time of day (EST)	Number of reports	Richmond	Baseline
Jul 30, 4:00 AM EDT	0	0	0
Jul 30, 4:20 AM EDT	0	0	0
Jul 30, 4:40 AM EDT	0	0	0
Jul 30, 5:00 AM EDT	0	0	0
Jul 30, 5:20 AM EDT	0	0	0
Jul 30, 5:40 AM EDT	0	0	0
Jul 30, 6:00 AM EDT	0	0	0
Jul 30, 6:20 AM EDT	0	0	0
Jul 30, 6:40 AM EDT	0	0	0
Jul 30, 7:00 AM EDT	0	0	0
Jul 30, 7:20 AM EDT	0	0	0
Jul 30, 7:40 AM EDT	0	0	0
Jul 30, 8:00 AM EDT	0	0	0
Jul 30, 8:20 AM EDT	0	0	0
Jul 30, 8:40 AM EDT	0	0	0
Jul 30, 9:00 AM EDT	0	0	0
Jul 30, 9:20 AM EDT	0	0	0
Jul 30, 9:40 AM EDT	0	0	0
Jul 30, 10:00 AM EDT	0	0	0
Jul 30, 10:20 AM EDT	0	0	0
Jul 30, 10:40 AM EDT	0	0	0
Jul 30, 11:00 AM EDT	0	0	0
Jul 30, 11:20 AM EDT	0	0	0
Jul 30, 11:40 AM EDT	0	0	0
Jul 30, 12:00 PM EDT	0	0	0
Jul 30, 12:20 PM EDT	0	0	0
Jul 30, 12:40 PM EDT	0	0	0
Jul 30, 1:00 PM EDT	0	0	0
Jul 30, 1:20 PM EDT	0	0	0
Jul 30, 1:40 PM EDT	0	0	0
Jul 30, 2:00 PM EDT	0	0	0
Jul 30, 2:20 PM EDT	0	0	0
Jul 30, 2:40 PM EDT	0	0	0
Jul 30, 3:00 PM EDT	0	0	0
Jul 30, 3:20 PM EDT	0	0	0
Jul 30, 3:40 PM EDT	0	0	0
Jul 30, 4:00 PM EDT	0	0	0
Jul 30, 4:20 PM EDT	0	0	0
Jul 30, 4:40 PM EDT	0	0	0
Jul 30, 5:00 PM EDT	0	0	0
Jul 30, 5:20 PM EDT	0	0	0
Jul 30, 5:40 PM EDT	0	0	0
Jul 30, 6:00 PM EDT	0	0	0
Jul 30, 6:20 PM EDT	0	0	0
Jul 30, 6:40 PM EDT	0	0	0
Jul 30, 7:00 PM EDT	0	0	0
Jul 30, 7:20 PM EDT	0	0	0
Jul 30, 7:40 PM EDT	0	0	0
Jul 30, 8:00 PM EDT	0	0	0
Jul 30, 8:20 PM EDT	0	0	0
Jul 30, 8:40 PM EDT	0	0	0
Jul 30, 9:00 PM EDT	0	0	0
Jul 30, 9:20 PM EDT	0	0	0
Jul 30, 9:40 PM EDT	0	0	0
Jul 30, 10:00 PM EDT	0	0	0
Jul 30, 10:20 PM EDT	0	0	0
Jul 30, 10:40 PM EDT	0	0	0
Jul 30, 11:00 PM EDT	0	0	0
Jul 30, 11:20 PM EDT	0	0	0
Jul 30, 11:40 PM EDT	0	0	0
Jul 31, 12:00 AM EDT	0	0	0
Jul 31, 12:20 AM EDT	0	0	0
Jul 31, 12:40 AM EDT	0	0	0
Jul 31, 1:00 AM EDT	0	0	0
Jul 31, 1:20 AM EDT	0	0	0
Jul 31, 1:40 AM EDT	0	0	0
Jul 31, 2:00 AM EDT	0	0	0
Jul 31, 2:20 AM EDT	0	0	0
Jul 31, 2:40 AM EDT	0	0	0
Jul 31, 3:00 AM EDT	0	0	0
Jul 31, 3:20 AM EDT	0	0	0
Jul 31, 3:40 AM EDT	0	0	0
Jul 31, 4:00 AM EDT	0	0	0

At the moment, we haven't detected any problems at Shaw. Are you experiencing issues or an outage? Leave a message in the comments section!

Live Outage Map Near Richmond, British Columbia

The most recent Shaw outage reports came from the following cities: Vancouver, North Vancouver, Richmond, Burnaby, and New Westminster.

City	Problem Type	Report Time
Vancouver	Internet	13 hours ago
Vancouver	E-mail	14 hours ago
Vancouver	TV	16 hours ago
Vancouver	E-mail	17 hours ago
Vancouver	Internet	1 day ago
Vancouver	Internet	1 day ago

Nearby cities with recent reports

Vancouver

13 recent signals

13 hours ago

North Vancouver

1 recent signals

5 days ago

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Shaw Issues Reports Near Richmond, British Columbia

Latest outage, problems and issue reports in Richmond and nearby locations:

Janet George (@hcartet) reported 4 minutes ago from North Vancouver, British Columbia
I have spent 45 mins waiting for @ShawInfo to call me back. I then spent 40 mins talking to an agent who, in the end, couldn’t help me. I am moving I wanted to close my services @ my current address and start new services @ my new address. It was a painful experience.
Barb Snelgrove (@megamouthtweets) reported 4 minutes ago from Vancouver, British Columbia
Amazing game. Regrettably due to a horrible @ShawInfo feed, we missed much of the #WeTheNorth frenzy as we had to watch an American channel. But wow @Raptors WELL DONE! #RaptorsIn6
Andie Stewart (@Andiecamille) reported 6 minutes ago from Vancouver, British Columbia
@ShawInfo since my contract ran out, my bill has been increasing MONTHLY. I spoke to an agent and was told that my charges could change month to month unless I sign a contract. As a customer of over 25 years, this is a brutal way to treat your existing clients. #extortion 🤬
Alex McRoberts (@webtwozero) reported 10 minutes ago from North Vancouver, British Columbia
@Shawhelp seeing an outage in North Vancouver?
Jeff Thorlacius (@jthor099) reported 11 minutes ago from Vancouver, British Columbia
@Shawhelp Nope, ever since I upgraded my service that's all been fine.
Yvonne Bray (@PSPilates) reported 16 minutes ago from West End, British Columbia
@Shawhelp Blue curve not working once again
Bryn Morgan Williams (@brynmw) reported 16 minutes ago from Vancouver, British Columbia
Great. @ShawInfo cable tv down and next available support is next Saturday. No tv for a week would be okay, if I was at school, but it’s Spring Break!!! Time to rethink cable tv and go interwebby.
Thomas Gautreau (@TomGautreau) reported 18 minutes ago from Vancouver, British Columbia
Dealt with Shaw for forty yrs and thought would give Telus a try on a new service. BIG MISTAKE ! Mon. I called C/ S they told me they would call me in 48 hours or less to deal with problem. No call. @TELUS @Shawhelp Telus customer service offshore. Shaw is in Canada.
ashishdani (@ashishdani) reported 20 minutes ago from Vancouver, British Columbia
@Shawhelp - been trying to connect to your customer care for the last 2 hours... no luck !!
Curtis (@Jones_NS99) reported 22 minutes ago from North Vancouver, British Columbia
@Shawhelp I do not normally escalate these things, but I am floored by the absurdity of what I just experienced on behalf of a family member, who has been a loyal customer for 40 years. I will DM, but honestly, you need to do better.
Marlow 🇨🇦🇺🇦 (@Marlow22) reported 30 minutes ago from Vancouver, British Columbia
@Shawhelp Did you upgrade or change something because our wifi is not working well, extenders all show working but drop off abruptly and don’t rejoin very quickly either. Some devices won’t connect at all!
ABALI (@G_ABALI_S) reported 31 minutes ago from Vancouver, British Columbia
@Shawhelp I delete my account number in the tweet thank you to warn me. I send a direct message. I hope my issue will be resolve soon.
mike blackmon (@MikeyBlackmon) reported 32 minutes ago from Burnaby, British Columbia
Wow so after 3.5 hours trying to help my parents switch to @ShawInfo and having a tech come out to their house, but they didn’t, and talking to the loyalty team @Shawhelp, they will be going back to Telus, haven’t seen service like this ever, and time for me to switch as well 👎
Uli Laue (@ulilaue) reported 40 minutes ago from Richmond, British Columbia
@WayneFougere @Shawhelp Have you checked the outage map? Bernice thought she had issues but hers was battery related.
Stylebysarahbraim (@SarahBraim) reported 44 minutes ago from Vancouver, British Columbia
@ShawInfo your service is horrible
Tri (@geekdad604) reported 47 minutes ago from North Vancouver, British Columbia
@Shawhelp a tech wasn’t able perform our install during our scheduled appointment last week and Shaw didn’t reschedule my port out - now my internet is down. I’m WFH and need connectivity. Help!
Julia Davis (@JuliaHZD) reported 49 minutes ago from West End, British Columbia
@Shawhelp Is there an outage in Vancouver right now?
Jossana Haas (@jossanahaas) reported 50 minutes ago from Vancouver, British Columbia
Shame on you, @ShawInfo @Shawhelp 🤬 poor internet for weeks, when The scheduled visit day arrive, the techs didn’t show up! Worse than that, is rebooking the visit for next week! Worst customer service ever 🤡
Allan 2022 (@Festive_Fong) reported 54 minutes ago from Richmond, British Columbia
@Shawhelp Help me !
mrslprime (@mrslprime) reported 57 minutes ago from Vancouver, British Columbia
@Shawhelp Good morning, I'm having trouble with the internet. It says 'No internet'. Please help me if you can, thank you.

Shaw Issues Reports

Latest outage, problems and issue reports in social media:

Dr, Myr,, Gov Gölök Buday - Chief Sitting Gölök (@buday4vancouver) reported 9 minutes ago
Seems @ShawInfo with @Rogers has a constant circulation in blue screens that would make Microsoft blush. Somehow their support procedures only work when their on the phone (suspicious). #techsupport #rogerscable #sharcable
Don T Beakunt (@truebusterflash) reported 15 minutes ago
@Shawhelp Aaarrrrrgh, 7th time it’s asked me to sign in!
🇻🇨🇺🇦 G.F. Liverpool™© 🇺🇦🇹🇹 (#GLBI NOW) 🧩 (@gfliverpool9966) reported 17 minutes ago
@Shawhelp Now I just spoke to a different agent who said that there is maintenance in the area. Why isn't that on the outage webpage?
Ziad 😷 Fazel 🇨🇦🇺🇦💉 (@ZiadFazel) reported 18 minutes ago
@Shawhelp You’ve admitted you can’t access my account. So what good is sending you a DM? This is my real name. Tell your management to look up my file in your records and fix the problem identified and admitted in your own logs. Entire problem + solution are WITHIN @Rogers. So fix it.
Tyler ❄☕☃ (@Valomir) reported 22 minutes ago
@Shawhelp There was no known outage. My mo-... *sob* my modem reached the end of it's lifecycle. It died doing it's duty; providing me with high speed internet access both via internet and Wi-Fi. *sob* I am forever grateful for its service and will cherish the memories we made.
Guy_Barnabe (@GuyBarnabe) reported 22 minutes ago
@Shawhelp problems with ABC this morning in Winnipeg: XRE-031 37 This channel is temporarily unavailable…. Tried on multiple terminals and via Rogers watch-online website…
Ryan Brackenbury (@slackerman10) reported 25 minutes ago
Nobody should sign up for @Shawhelp useless customer service that only got worse since the merger. Billions made by these clowns and can’t even get to my house to fix recurrent issues for 48 hours. The amount I pay you should a guy on standby 24/7. #joke #ridiculous #Rogerssucks
Rick Alsop (@RickAlsop) reported 26 minutes ago
@Shawhelp how long will the Internet be down? My busiest day of the month
Don T Beakunt (@truebusterflash) reported 27 minutes ago
@Shawhelp internet has been on and off for the past hour. Any issue in St Boniface?
Eden☦️ (@eden14900) reported 27 minutes ago
@Shawhelp Outage issues in north haven