Shaw outages and service status in Richmond, British Columbia
No problems detected
If you are having issues, please submit a report below.
Full Outage Map
- Shaw generated 1 outage signal in the last 24 hours around Richmond, including 1 direct report.
- The most common problems reported in this area mention Internet, Total Blackout, and Wi-fi.
- The most recent signal from this area was received Jul 6, 10:19 AM EDT.
- Internet (66%)
- Total Blackout (13%)
- Wi-fi (9%)
- TV (9%)
- E-mail (3%)
The latest reports from users having issues in Richmond come from postal codes V6Y .
Shaw offers broadband internet, TV and phone services to businesses and individuals. Shaw mainly serves clients in British Columbia and Alberta.
Problems in the last 24 hours in Richmond, British Columbia
The chart below shows the number of Shaw reports we have received in the last 24 hours from users in Richmond, British Columbia and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Shaw. Are you experiencing issues or an outage? Leave a message in the comments section!
Live Outage Map Near Richmond, British Columbia
The most recent Shaw outage reports came from the following cities: Vancouver, Burnaby, New Westminster, North Vancouver, and Richmond.
| City | Problem Type | Report Time |
|---|---|---|
 Vancouver
|
Internet | 2 hours ago |
|
Vancouver
|
Internet | 2 days ago |
|
Vancouver
|
Internet | 3 days ago |
|
Vancouver
|
Internet | 4 days ago |
|
Burnaby
|
Internet | 4 days ago |
|
Vancouver
|
Internet | 5 days ago |
Nearby cities with recent reports
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Shaw Issues Reports Near Richmond, British Columbia
Latest outage, problems and issue reports in Richmond and nearby locations:
-
Tracy ترايسي (@tracyglennYVR) reported from Burnaby, British Columbia@ShawInfo Internet down on Halston Court, Burnaby. Is there an issue?
-
SIXO FOUR (@sixo_four) reported from North Vancouver, British Columbia@TELUSsupport @TELUS I have been a loyal customer for years and when my contract is up and I request a promo offer from your website and you say NO, makes switching to @ShawInfo that much easier of a decision. Brutal.
-
shea (@sheaC_3) reported from Burnaby, British ColumbiaI have had by far the worst customer service experience w: @ShawInfo, I would never recommend.
-
Manpreet Suhi (@ManpreetSuhi) reported from Burnaby, British Columbia@Shawhelp do you have any update on the outage in Burnaby Deer Lake Area?
-
Tom Beith (@Tbeithnow) reported from Vancouver, British Columbia@Shawhelp my cable does not run properly , freezes and I have no sound. I have tried to unplug and restart to no effect . Please help
-
Yvonne Bray (@PSPilates) reported from West End, British Columbia@Shawhelp Is there an outage at UBC?
-
Bryn Morgan Williams (@brynmw) reported from Vancouver, British ColumbiaGreat. @ShawInfo cable tv down and next available support is next Saturday. No tv for a week would be okay, if I was at school, but it’s Spring Break!!! Time to rethink cable tv and go interwebby.
-
Christopher Scott (@ChrisCScott) reported from Burnaby, British Columbia@Brian_Bancroft @ShawInfo Shaw is pretty solid on customer service. We’re pretty spoiled out here on the west coast.
-
Anne (@pambh65) reported from Burnaby, British Columbia@Shawhelp why do you close the phonelines so early? It used to be 24/7 , now u can't get help to save your life and chat feature will bounce you out several times. I'm about to switch, its so frustrating!
-
Jessy (@CoachDhillon) reported from Vancouver, British ColumbiaCancel your sports cable packages people. @Shawhelp @TELUS @TELUSsupport @BellMediaPR @RogersHelps @TSN_Sports @Sportsnet
-
Patricia Young (@youngcjpl) reported from North Vancouver, British Columbia@ShawInfo my elderly mother has been have internet problems for months. Finally Shaw says they will send a new modem. Oops! They ordered the wrong one and now have to wait even longer. Wont allow us to pick it up ourselves! #Shaw #poorservice
-
Stylebysarahbraim (@SarahBraim) reported from Vancouver, British Columbia@ShawInfo your service is horrible
-
Tiffany Kalanj (@TiffanyKalanj) reported from Vancouver, British ColumbiaUpdate: @ShawInfo also confirmed they can't help me. But they’ll get back to me.... *sigh* don't sign a contract with SHAW
-
Craig Minielly (@craigminielly) reported from Vancouver, British Columbia@Shawhelp I stand corrected, I have your Internet 300 service 🙈 Will do.
-
BdblE (@MsYouDoYou) reported from Burnaby, British Columbia@DaveBeFit @TELUS @Shawhelp We don’t/can’t get fibre so they aren’t that motivated to help.
-
Sean Vanderfluit (@Vanderfluit) reported from Richmond, British Columbia@Shawhelp Convenient you shut down just as your service goes out.
-
RitchWorld (@RitchWorld) reported from New Westminster, British Columbia@Shawhelp Actually there is no point. You can train your support to recognize, appreciate and value long terms customers. I was actually surprised how greedy Shaw is. The big kicker was charging my in laws more money for internet 15 than I pay for my 300 internet.
-
Russian Tim (@RussianTim61) reported from Vancouver, British Columbia@jackhayter @Shawhelp Just spoke to someone at support, they said that we have an outage in the area. I also live in the West End.
-
D Mac. (@macrae_donnie) reported from Vancouver, British Columbia@FarahKotadia @Shawhelp Stiil down on tech support on hold I still down in
-
Curtis (@Jones_NS99) reported from North Vancouver, British Columbia@Shawhelp I do not normally escalate these things, but I am floored by the absurdity of what I just experienced on behalf of a family member, who has been a loyal customer for 40 years. I will DM, but honestly, you need to do better.
Shaw Issues Reports
Latest outage, problems and issue reports in social media:
-
Guy_Barnabe (@GuyBarnabe) reported@Shawhelp problems with ABC this morning in Winnipeg: XRE-031 37 This channel is temporarily unavailable…. Tried on multiple terminals and via Rogers watch-online website…
-
Bri (@cyberqt) reported@TSN_Sports @Shawhelp why does F1 sound like they are yelling down a tin hallway? It's only the show, not the commercials. It's awful. It was both TSN channels(practice and qualifying)
-
Jonathan (@jonismrnibs) reportedI miss the coaxial days. Live sports are delayed so bad that sports apps notifications go off first @Shawhelp
-
TC-VAN (@RageGeist) reported@Shawhelp Hi, my internet has been down about 7hrs now and I'm not seeing my location in the outage section. I contacted support earlier and she said there was an open incident INC1743915 for my area. My postal code is V3B7W4. Any ETA's on service restoration?
-
Mr. C (@Me_Caramidaru) reported@Shawhelp Surrey Internet service down? again?
-
Lindsay I.R Wiebe (@LindsayWiebeRD) reported@Shawhelp It shouldn’t be a persistent problem to have wifi outages everyday. It’s becoming too much of a problem when I’m covering the cost of a service you provide for over $100 a month.
-
Lindsay I.R Wiebe (@LindsayWiebeRD) reported@Shawhelp I just came home and tried these. My internet is still down.
-
Lindsay I.R Wiebe (@LindsayWiebeRD) reported@Shawhelp I’ve had 2, and they both have. I am just disappointed and done with this modem. Service used to be so much better.
-
Ryan Brackenbury (@slackerman10) reportedNobody should sign up for @Shawhelp useless customer service that only got worse since the merger. Billions made by these clowns and can’t even get to my house to fix recurrent issues for 48 hours. The amount I pay you should a guy on standby 24/7. #joke #ridiculous #Rogerssucks
-
Eden☦️ (@eden14900) reported@Shawhelp Outage issues in north haven