Shaw outages and service status in Richmond, British Columbia

Problems in the last 24 hours in Richmond, British Columbia

The chart below shows the number of Shaw reports we have received in the last 24 hours from users in Richmond, British Columbia and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Live Outage Map Near Richmond, British Columbia

The most recent Shaw outage reports came from the following cities: Vancouver, North Vancouver, Richmond, and Burnaby.

City	Problem Type	Report Time
Vancouver	Internet	7 hours ago
Vancouver	Wi-fi	1 day ago
Vancouver	Internet	1 day ago
Vancouver	Internet	1 day ago
Vancouver	TV	2 days ago
Vancouver	Internet	2 days ago

Nearby cities with recent reports

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

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Shaw Issues Reports Near Richmond, British Columbia

Latest outage, problems and issue reports in Richmond and nearby locations:

• 
  Andie Stewart (@Andiecamille) reported 1 minute ago from Vancouver, British Columbia

  @ShawInfo since my contract ran out, my bill has been increasing MONTHLY. I spoke to an agent and was told that my charges could change month to month unless I sign a contract. As a customer of over 25 years, this is a brutal way to treat your existing clients. #extortion 🤬

• 
  Travel by Rempel (@TRempel604) reported 4 minutes ago from Vancouver, British Columbia

  Super annoyed with @Shawhelp So bad with customer service. Just hung up on me.

• 
  BdblE (@MsYouDoYou) reported 5 minutes ago from Burnaby, British Columbia

  @DaveBeFit @TELUS @Shawhelp We don’t/can’t get fibre so they aren’t that motivated to help.

• 
  Yvonne Bray (@PSPilates) reported 7 minutes ago from West End, British Columbia

  @Shawhelp Blue curve not working once again

• 
  Leandro Santos (@ls69360) reported 7 minutes ago from Burnaby, British Columbia

  @ShawInfo always a waste of time... Never ever fix any problem.. When are you guys are going to help me??

• 
  Travel by Rempel (@TRempel604) reported 7 minutes ago from Vancouver, British Columbia

  You did it again @ShawInfo @Shawhelp Cable and Internet are not working again. You are the most #Unreliable #Network

• 
  Michelle Carter 🇬🇧🇨🇦 (@Britbirdvancity) reported 16 minutes ago from Vancouver, British Columbia

  @Shawhelp is there an outage in Vancouver? My internet keeps dropping out. Getting frustrated withthese constant disruptions in service.

• 
  Susan Parker (@docsparker) reported 20 minutes ago from Vancouver, British Columbia

  @Shawhelp I am getting nobody to respond to my chat help request. Trying to reboot my TV all day in Vancouver. Please lend a hand!

• 
  BdblE (@MsYouDoYou) reported 29 minutes ago from Burnaby, British Columbia

  So @bchydro doesn’t know how to do their jobs and has taken out the @ShawInfo network, costing us all thousands of dollars in lost work. Good times.

• 
  Craig Minielly (@craigminielly) reported 31 minutes ago from Vancouver, British Columbia

  @Shawhelp I stand corrected, I have your Internet 300 service 🙈 Will do.

• 
  Yvonne Bray (@PSPilates) reported 34 minutes ago from West End, British Columbia

  Totally fed up with Shaw. Audio cuts out repeatedly and it’s always the same responses which never fix the issue. Numerous complaints re same and pixelation. @Shawhelp

• 
  Mariano D (@marianodss) reported 37 minutes ago from Burnaby, British Columbia

  @Shawhelp I’m having an issue with sound. It drops off for a second or 2 intermittently. Does not occur when watching streaming services as I type this it has happened twice in 30 seconds. Any idea? Yes just happened 2 more times. :(

• 
  David Schreck (@StrategicThghts) reported 39 minutes ago from North Vancouver, British Columbia

  @TerryPlatt5 @TELUS @Shawhelp I had a similar problem when I had Shaw. Turns out old cable has impedance that isn’t compatible with modern digital equipment. Not all technicians know that.

• 
  Christopher Scott (@ChrisCScott) reported 42 minutes ago from Burnaby, British Columbia

  @Brian_Bancroft @ShawInfo Shaw is pretty solid on customer service. We’re pretty spoiled out here on the west coast.

• 
  mrslprime (@mrslprime) reported 46 minutes ago from Vancouver, British Columbia

  @Shawhelp Good morning, I'm having trouble with the internet. It says 'No internet'. Please help me if you can, thank you.

• 
  Tri (@geekdad604) reported 46 minutes ago from North Vancouver, British Columbia

  @Shawhelp a tech wasn’t able perform our install during our scheduled appointment last week and Shaw didn’t reschedule my port out - now my internet is down. I’m WFH and need connectivity. Help!

• 
  shirley silberg (@ShirleySilberg) reported 56 minutes ago from Vancouver, British Columbia

  @Shawhelp our picture is pixelating and the wait time on the phone is 1 hour. Please help now.

• 
  Jessica Ruth (she/her) (@allen_jessica) reported 56 minutes ago from Vancouver, British Columbia

  @Shawhelp hi, our internet is going down frequently today and has been spotty all week. Are there any known issues that could be causing this? Thank you.

• 
  Quinn Mell-Cobb (@QuinnMellCobb) reported 57 minutes ago from Vancouver, British Columbia

  @Shawhelp Myself and two other people (all with university educations) were unable to figure out how to install it, and now I’m paying for a service I’m not receiving. Make this right immediately or I’m going back to @TELUS.

• 
  Norm (@phoenix45photo) reported 57 minutes ago from North Vancouver, British Columbia

  @Shawhelp I sent a DM last evening at 6pm about my cable not working, I have not heard back ...

Shaw Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Sophie (@sophie_everine) reported 2 minutes ago

  @Rogers i pay a lot of money for your service. Why is there an outage????? @Shawhelp

• 
  Uprise Edmonton (Formerly Mixed Journalism) (@UpriseEdmonton) reported 3 minutes ago

  @Shawhelp Outage in Edmonton and surrounding towns! Please provide some sort of update.

• 
  Vanessa (@Noosiekins) reported 4 minutes ago

  @Shawhelp You have NO IDEA how inconvenient it is, especially when you are in the middle of transferring between flights and hotels and your email is down.

• 
  Ugabug (@MaryPChipman) reported 6 minutes ago

  @Shawhelp It's ONLY the TV box. I go on the apps on my TV & watch no problem. Our Internet is strong everywhere.

• 
  Jonathan Mason (@masonstcc) reported 7 minutes ago

  @shaw @shawhelp So literally nothing is working properly. Service is terrible at best. Not sure this post will even go thru. I pay lots per month and need way better service.

• 
  Dr, Myr,, Gov Gölök Buday - Chief Sitting Gölök (@buday4vancouver) reported 12 minutes ago

  Seems @ShawInfo with @Rogers has a constant circulation in blue screens that would make Microsoft blush. Somehow their support procedures only work when their on the phone (suspicious). #techsupport #rogerscable #sharcable

• 
  Ugabug (@MaryPChipman) reported 14 minutes ago

  @Shawhelp I have to return the old modem & the new TV box that didn't work. The 1st technician sent me a FedEx label but there's no FedEx in my neighbourhood. The 2nd technician said he was going to send me a label for Canada Post/UPS, both of which are far more accessible but he never did

• 
  R@X (@RiseN_Guard) reported 14 minutes ago

  @ShawInfo LOUSY CUSTOMER SERVICE ....WHY the long wait times just to speak to an agent? You are making billions yet too cheap to hire staff. Corporate Greed!

• 
  🏈 "Nemo saltat sobrius" 🏈 (@K_O_cowtown) reported 18 minutes ago

  @Shawhelp hey are you having issues? Audio keeps dropping off on anything I record and sometime recording just freezes.

• 
  rc edwards (@f1redwards) reported 23 minutes ago

  @Shawhelp Why is it always a struggle to connect to Tubi? Yes, I have unplugged and restarted my box multiple times and it rarely connects. I’m paying for the service I expected it to work. If not, I expect a discount on my bill this month because this is ridiculous.