Shaw Outage Report in Richmond, British Columbia
No problems detected
If you are having issues, please submit a report below.
The latest reports from users having issues in Richmond come from postal codes V6X and V7C.
Shaw offers broadband internet, TV and phone services to businesses and individuals. Shaw mainly serves clients in British Columbia and Alberta.
Full Outage Map
E-mailProblems in the last 24 hours in Richmond, British Columbia
The chart below shows the number of Shaw reports we have received in the last 24 hours from users in Richmond and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Shaw. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Shaw users through our website.
-
Internet (54%)
-
TV (19%)
-
Wi-fi (11%)
-
E-mail (9%)
-
Total Blackout (6%)
-
Phone (2%)
Live Outage Map Near Richmond, British Columbia
The most recent Shaw outage reports came from the following cities: Vancouver, Burnaby, Richmond, North Vancouver and New Westminster.
| City | Problem Type | Report Time |
|---|---|---|
 Vancouver |
Internet | |
| Burnaby |
Internet | |
| Vancouver |
Internet | |
| Vancouver |
Internet | |
| Vancouver |
Internet | |
| Vancouver |
Wi-fi |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Shaw Issues Reports Near Richmond, British Columbia
Latest outage, problems and issue reports in Richmond and nearby locations:
-
Rose Hillier
(@rlhnyvr) reported
from
North Vancouver, British Columbia
@NorthVanMike Are you online? @Shawhelp says no known issues. We've been out all morning here at the office 😡
-
Travel by Rempel
(@TRempel604) reported
from
Vancouver, British Columbia
You did it again @ShawInfo @Shawhelp Cable and Internet are not working again. You are the most #Unreliable #Network
-
David Schreck
(@StrategicThghts) reported
from
North Vancouver, British Columbia
@TerryPlatt5 @TELUS @Shawhelp I had a similar problem when I had Shaw. Turns out old cable has impedance that isn’t compatible with modern digital equipment. Not all technicians know that.
-
Yvonne Bray
(@PSPilates) reported
from
West End, British Columbia
Totally fed up with Shaw. Audio cuts out repeatedly and it’s always the same responses which never fix the issue. Numerous complaints re same and pixelation. @Shawhelp
-
Uli Laue
(@ulilaue) reported
from
Richmond, British Columbia
@WayneFougere @Shawhelp Have you checked the outage map? Bernice thought she had issues but hers was battery related.
-
Tracy ترايسي
(@tracyglennYVR) reported
from
Burnaby, British Columbia
@ShawInfo Internet down on Halston Court, Burnaby. Is there an issue?
-
Michael Cuddihy
(@Wbaz54) reported
from
Vancouver, British Columbia
@ShawInfo @Shawhelp Hi there, you canceled your tech appt this am an hour after they were supposed to be here and after an hour plus with different people in Support the earliest reschedule is 4 days from now, no internet etc...#move booked long time ago, #nothappy #Shaw
-
Colin Rose
(@ColinRose) reported
from
Vancouver, British Columbia
@Shawhelp is there a service issue I’m Vancouver? My internet is out...
-
Leandro Santos
(@ls69360) reported
from
Burnaby, British Columbia
@ShawInfo always a waste of time... Never ever fix any problem.. When are you guys are going to help me??
-
colored pencil
(@singh_sp) reported
from
Burnaby, British Columbia
@Shawhelp - my internet fiber gig plan sucks. disconnected 25 times Ina day. U tech fixed it and worked for 15 days. Again loses connection every now n then. I work from home. Hampering my work. Tech is scheduled for May 10. Should I close my work till then?
-
BdblE
(@MsYouDoYou) reported
from
Burnaby, British Columbia
@DaveBeFit @TELUS @Shawhelp We don’t/can’t get fibre so they aren’t that motivated to help.
-
Andrew Cook
(@andrewcook) reported
from
Burnaby, British Columbia
@Shawhelp why would you cut my internet off after sending me your shaw mobile sim cards? You cut all my service so I have to sign up to tether? I cannot understand why you would do this. A tech now can't come to fix for 7 days. 7!
-
Farzad's Barber Shop
(@BarbersRBetter) reported
from
Vancouver, British Columbia
@Shawhelp Just sent a you a DM, trying to hook up our new TV box but can’t access any channels and the only online chat is with sales, not technical support. Already tried refreshing the channels with no luck.
-
Crystall
(@loop1277) reported
from
Vancouver, British Columbia
@Shawhelp are you guys having phone/internet issues in greater Vancouver??? Both my phone and internet are down at my business
-
macaroni in a pot
(@jooooodooolp) reported
from
Burnaby, British Columbia
Just like that. My home internet is down and i was just about to finish my movie. Thanks @ShawInfo
-
shea
(@sheaC_3) reported
from
Burnaby, British Columbia
I have had by far the worst customer service experience w: @ShawInfo, I would never recommend.
-
Jessica Ruth (she/her)
(@allen_jessica) reported
from
Vancouver, British Columbia
@Shawhelp hi, our internet is going down frequently today and has been spotty all week. Are there any known issues that could be causing this? Thank you.
-
mike blackmon
(@MikeyBlackmon) reported
from
Burnaby, British Columbia
Wow so after 3.5 hours trying to help my parents switch to @ShawInfo and having a tech come out to their house, but they didn’t, and talking to the loyalty team @Shawhelp, they will be going back to Telus, haven’t seen service like this ever, and time for me to switch as well 👎
-
Haig Sakouyan
(@haigtweets) reported
from
North Vancouver, British Columbia
@Fidomobile I have multiple phones on my account. One of them was offered 20GB for $50. Another was offered 15GB for $90. Live chat wasn't able to help me get the good offer applied to all my lines. Can you help? If not I'll be exploring @ShawInfo Mobile.
-
Quinn Mell-Cobb
(@QuinnMellCobb) reported
from
Vancouver, British Columbia
@Shawhelp Myself and two other people (all with university educations) were unable to figure out how to install it, and now I’m paying for a service I’m not receiving. Come fix this immediately or I’m going back to @TELUS.
Shaw Issues Reports
Latest outage, problems and issue reports in social media:
-
Kassie
(@Kassie_YEG) reported
@Shawhelp this is for other ppl here looking for help, please state the city and neighborhood you live in. Help the rest of us avoid renting/buying in the internet NO ZONE. Shaw may be fast but they dont have customer service. Telus, tell us why you hate us. Yea ZERO options
-
Beckamax
(@beckamax) reported
@Shawhelp It's really hard to keep my kids connected to their online schooling when the internet service keeps going down. Entire community of Redcliff, Ab is having similar complaints last 2wks. Let's get things together shaw!
-
Adelheid~TeamAZ
(@Adelheid_SCA) reported
@Shawhelp what's up in north side #YEG? Lost service. Anyone else?
-
(((Jason Hooper)))
(@JasonH00per) reported
@Shawhelp is there an issue with service in west Broadway winnipeg?
-
Deanna Wahl
(@DeannaWahl18) reported
@Shawhelp what ******** shaw how long will our tv be out inAgassiz i tried to call bullshit I waited I hr on the phone no answer not service
-
Edohotep
(@Edohotep) reported
I believe @Shawhelp (in any form, including social media) never fulfills customer's request to stop with the snail mail. So I ask Internet Marketing division to stop it altogether, #ShawTreeSpree #environmentalism & come up with other ways to get clients.
-
bx - Kevin Malinowski AB expat in ON, (he/us)
(@KMal_T8N) reported
@Shawhelp after the outage in St Albert my cable has come back but not my internet
-
Ryan
(@Shadow4MVP) reported
@Obijared @204Jones @Shawhelp Also waiting on a reply mine has been in and out for about an hour can load the page and then not load the next page etc but im not in a complete outage
-
Tangled's Art and Stuff
(@red_tangled) reported
Hey @Shawhelp could *REALLY* use your help GETTING someone to actually come to my house to check the router and make sure I get all my devices online #frustrated #3weeksofthis #help
-
Deanna Wahl
(@DeannaWahl18) reported
@Shawhelp Iam 65 crippled up with arthritis can not bend and breathe to well goes to show what 300 dallars a months buys you . a big pile of **** call me