Shaw outages and service status in Richmond, British Columbia

Problems in the last 24 hours in Richmond, British Columbia

The chart below shows the number of Shaw reports we have received in the last 24 hours from users in Richmond, British Columbia and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Live Outage Map Near Richmond, British Columbia

The most recent Shaw outage reports came from the following cities: Vancouver, North Vancouver, Burnaby, New Westminster, and Richmond.

City	Problem Type	Report Time
Vancouver	Internet	48 minutes ago
Vancouver	Internet	22 hours ago
Vancouver	Internet	1 day ago
Vancouver	Internet	2 days ago
Vancouver	Internet	2 days ago
Vancouver	Internet	2 days ago

Nearby cities with recent reports

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

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Shaw Issues Reports Near Richmond, British Columbia

Latest outage, problems and issue reports in Richmond and nearby locations:

• 
  Chris Simpson (@chris_e_simpson) reported 5 minutes ago from North Vancouver, British Columbia

  Darn it, internet connection. Hey @Shawhelp is there an issue in North Vancouver? My modem won't go past the green flashing stage.

• 
  Crystall (@loop1277) reported 6 minutes ago from Vancouver, British Columbia

  @Shawhelp are you guys having phone/internet issues in greater Vancouver??? Both my phone and internet are down at my business

• 
  Tri (@geekdad604) reported 16 minutes ago from North Vancouver, British Columbia

  @Shawhelp a tech wasn’t able perform our install during our scheduled appointment last week and Shaw didn’t reschedule my port out - now my internet is down. I’m WFH and need connectivity. Help!

• 
  Sean Calder (@vinifico) reported 20 minutes ago from Vancouver, British Columbia

  Internet service is out in our area. Not a great thing when working from home. 😳 @Shawhelp

• 
  Jay Holtslander (@j_holtslander) reported 22 minutes ago from Vancouver, British Columbia

  @Shawhelp @lostinvention I seem to be having issues in Vancouver. About 50% of websites don’t load.

• 
  Yvonne Bray (@PSPilates) reported 25 minutes ago from West End, British Columbia

  @Shawhelp Is there an outage at UBC?

• 
  BdblE (@MsYouDoYou) reported 26 minutes ago from Burnaby, British Columbia

  I hope @ShawInfo plans to pay for this day of lost work and explain to my staff why payroll is delayed because this is some insane bullshit. Also, when you have a recorded message about an outage, your website shouldn’t say “good news! No outages!”

• 
  D Mac. (@macrae_donnie) reported 28 minutes ago from Vancouver, British Columbia

  @FarahKotadia @Shawhelp Stiil down on tech support on hold I still down in

• 
  Mariano D (@marianodss) reported 31 minutes ago from Burnaby, British Columbia

  @Shawhelp I’m having an issue with sound. It drops off for a second or 2 intermittently. Does not occur when watching streaming services as I type this it has happened twice in 30 seconds. Any idea? Yes just happened 2 more times. :(

• 
  Sean Vanderfluit (@Vanderfluit) reported 35 minutes ago from Richmond, British Columbia

  @Shawhelp Convenient you shut down just as your service goes out.

• 
  Russian Tim (@RussianTim61) reported 36 minutes ago from Vancouver, British Columbia

  @jackhayter @Shawhelp Just spoke to someone at support, they said that we have an outage in the area. I also live in the West End.

• 
  Susan Parker (@docsparker) reported 41 minutes ago from Vancouver, British Columbia

  @Shawhelp I am getting nobody to respond to my chat help request. Trying to reboot my TV all day in Vancouver. Please lend a hand!

• 
  Jeff Thorlacius (@jthor099) reported 41 minutes ago from Vancouver, British Columbia

  @Shawhelp this Bluecurve PVR is crap. Trying to rewind or fast forward recorded shows is near impossible. It freezes & jumps forward erratically, plus the dropping of sound while watching recordings I messaged you about a few days ago is still happening. Please fix this!

• 
  Jennifer West (@Westjet007) reported 44 minutes ago from Vancouver, British Columbia

  I seriously recommend that people NOT get services with @Shawhelp. They don't keep their word and customer service is atrocious. Telus is your better option.

• 
  Marlow 🇨🇦🇺🇦 (@Marlow22) reported 46 minutes ago from Vancouver, British Columbia

  @Shawhelp Did you upgrade or change something because our wifi is not working well, extenders all show working but drop off abruptly and don’t rejoin very quickly either. Some devices won’t connect at all!

• 
  Jeff Thorlacius (@jthor099) reported 55 minutes ago from Vancouver, British Columbia

  @Shawhelp Just the one box and it's wireless (Bluecurve). The problem only arises on recordings, not with real-time broadcasts.

• 
  Curtis (@Jones_NS99) reported 55 minutes ago from North Vancouver, British Columbia

  Hey @Shawhelp your agent just disconnected us after offering a retention plan that was more than what your website quotes new customers. This is after 3 weeks of disrupted service. What is going on over there?

• 
  Kim Coleman (@kimc555) reported 55 minutes ago from North Vancouver, British Columbia

  Multiple messages on multiple platforms and zero response from @Shawhelp about our cable being down for the past two hrs

• 
  Moke (@mykeymause) reported 58 minutes ago from North Vancouver, British Columbia

  Honestly, Telus sending me an email saying “you’re on the best network in town - way better than @ShawInfo/@FreedomMobile’s” makes me want to switch from Telus... attack ads, wtf?

• 
  Phil IS Ridin' Bikes Again (@PhilRidinBikes) reported 59 minutes ago from New Westminster, British Columbia

  @Shawhelp your whole guide system is down. Nothing but channel labels. No program time listings at all.

Shaw Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Siatoro (@Siatoro) reported 6 minutes ago

  @Shawhelp Shaw email servers down? Webmail works but no email received on PC, Android, iPhone. Error saying server issues, password issues, etc.

• 
  Sophie (@sophie_everine) reported 9 minutes ago

  @Rogers i pay a lot of money for your service. Why is there an outage????? @Shawhelp

• 
  Vandelay Industries Inc. (@Mowgz_1) reported 10 minutes ago

  @staceybrotzel @Shawhelp Stuck on CBC. Worst nightmare!!

• 
  Ugabug (@MaryPChipman) reported 11 minutes ago

  @Shawhelp The new cable-less TV boxes are terrible: everytime the WiFi is interrupted by less than a nanosecond, it crashes. I end up watching on apps instead. So-called 'progress' is actually worse than the tech before it.

• 
  Bri (@cyberqt) reported 16 minutes ago

  @TSN_Sports @Shawhelp why does F1 sound like they are yelling down a tin hallway? It's only the show, not the commercials. It's awful. It was both TSN channels(practice and qualifying)

• 
  Summer (@snowyday15) reported 16 minutes ago

  @Shawhelp Its up, but its very slow

• 
  Dodie (@michifme) reported 17 minutes ago

  Omg is there anything worse than rogers since they took over shaw? Two days on and off the phone and no help at all 😡😡 #rogerssucks #shaw #rogers😡@Rogers @Shawhelp @ShawInfo

• 
  Bella Bee (@SmileyYYC) reported 18 minutes ago

  Game 7 and @shawhelp is DOWN!!!!!!!!!! #okcvssas #nba #Shaw

• 
  Guy_Barnabe (@GuyBarnabe) reported 20 minutes ago

  @Shawhelp problems with ABC this morning in Winnipeg: XRE-031 37 This channel is temporarily unavailable…. Tried on multiple terminals and via Rogers watch-online website…

• 
  Les Stelmach 🇨🇦🇺🇦 (@LesIsMore1) reported 21 minutes ago

  @slackerman10 @Shawhelp Any company (telcos, banks, util, etc) whose phone line REGULARLY says “we are experiencing higher than normal call volumes” is just short-staffing. They are optimizing cost over service. What is the maximum tolerance for a customer, etc. it’s obviously worse for oligopoly