Shaw outages and service status in Richmond, British Columbia

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Full Outage Map

Shaw generated 10 outage signals in the last 24 hours around Richmond, including 10 direct reports.
The most common problems reported in this area mention Internet, TV, and Wi-fi.
The most recent signal from this area was received Apr 16, 1:40 AM EDT.

Internet (55%)
TV (17%)
Wi-fi (12%)
E-mail (9%)
Total Blackout (5%)
Phone (2%)

The latest reports from users having issues in Richmond come from postal codes V7C and V6X .

Shaw offers broadband internet, TV and phone services to businesses and individuals. Shaw mainly serves clients in British Columbia and Alberta.

Problems in the last 24 hours in Richmond, British Columbia

The chart below shows the number of Shaw reports we have received in the last 24 hours from users in Richmond, British Columbia and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Time of day (EST)	Number of reports	Richmond	Baseline
Apr 15, 6:00 AM EDT	0	0	0
Apr 15, 6:20 AM EDT	0	0	0
Apr 15, 6:40 AM EDT	0	0	0
Apr 15, 7:00 AM EDT	0	0	0
Apr 15, 7:20 AM EDT	0	0	0
Apr 15, 7:40 AM EDT	0	0	0
Apr 15, 8:00 AM EDT	0	0	0
Apr 15, 8:20 AM EDT	0	0	0
Apr 15, 8:40 AM EDT	0	0	0
Apr 15, 9:00 AM EDT	0	0	0
Apr 15, 9:20 AM EDT	0	0	0
Apr 15, 9:40 AM EDT	0	0	0
Apr 15, 10:00 AM EDT	0	0	0
Apr 15, 10:20 AM EDT	0	0	0
Apr 15, 10:40 AM EDT	0	0	0
Apr 15, 11:00 AM EDT	0	0	0
Apr 15, 11:20 AM EDT	0	0	0
Apr 15, 11:40 AM EDT	0	0	0
Apr 15, 12:00 PM EDT	0	0	0
Apr 15, 12:20 PM EDT	0	0	0
Apr 15, 12:40 PM EDT	0	0	0
Apr 15, 1:00 PM EDT	0	0	0
Apr 15, 1:20 PM EDT	0	0	0
Apr 15, 1:40 PM EDT	0	0	0
Apr 15, 2:00 PM EDT	0	0	0
Apr 15, 2:20 PM EDT	0	0	0
Apr 15, 2:40 PM EDT	0	0	0
Apr 15, 3:00 PM EDT	0	0	0
Apr 15, 3:20 PM EDT	0	0	0
Apr 15, 3:40 PM EDT	0	0	0
Apr 15, 4:00 PM EDT	0	0	0
Apr 15, 4:20 PM EDT	0	0	0
Apr 15, 4:40 PM EDT	0	0	0
Apr 15, 5:00 PM EDT	0	0	0
Apr 15, 5:20 PM EDT	0	0	0
Apr 15, 5:40 PM EDT	0	0	0
Apr 15, 6:00 PM EDT	0	0	0
Apr 15, 6:20 PM EDT	0	0	0
Apr 15, 6:40 PM EDT	0	0	0
Apr 15, 7:00 PM EDT	0	0	0
Apr 15, 7:20 PM EDT	0	0	0
Apr 15, 7:40 PM EDT	0	0	0
Apr 15, 8:00 PM EDT	0	0	0
Apr 15, 8:20 PM EDT	0	0	0
Apr 15, 8:40 PM EDT	0	0	0
Apr 15, 9:00 PM EDT	0	0	0
Apr 15, 9:20 PM EDT	0	0	0
Apr 15, 9:40 PM EDT	0	0	0
Apr 15, 10:00 PM EDT	0	0	0
Apr 15, 10:20 PM EDT	0	0	0
Apr 15, 10:40 PM EDT	0	0	0
Apr 15, 11:00 PM EDT	0	0	0
Apr 15, 11:20 PM EDT	0	0	0
Apr 15, 11:40 PM EDT	0	0	0
Apr 16, 12:00 AM EDT	0	0	0
Apr 16, 12:20 AM EDT	0	0	0
Apr 16, 12:40 AM EDT	0	0	0
Apr 16, 1:00 AM EDT	0	0	0
Apr 16, 1:20 AM EDT	0	0	0
Apr 16, 1:40 AM EDT	0	0	0
Apr 16, 2:00 AM EDT	0	0	0
Apr 16, 2:20 AM EDT	0	0	0
Apr 16, 2:40 AM EDT	0	0	0
Apr 16, 3:00 AM EDT	0	0	0
Apr 16, 3:20 AM EDT	0	0	0
Apr 16, 3:40 AM EDT	0	0	0
Apr 16, 4:00 AM EDT	0	0	0
Apr 16, 4:20 AM EDT	0	0	0
Apr 16, 4:40 AM EDT	0	0	0
Apr 16, 5:00 AM EDT	0	0	0
Apr 16, 5:20 AM EDT	0	0	0
Apr 16, 5:40 AM EDT	0	0	0
Apr 16, 6:00 AM EDT	0	0	0

At the moment, we haven't detected any problems at Shaw. Are you experiencing issues or an outage? Leave a message in the comments section!

Live Outage Map Near Richmond, British Columbia

The most recent Shaw outage reports came from the following cities: Vancouver, North Vancouver, Richmond, Burnaby, and New Westminster.

City	Problem Type	Report Time
Vancouver	Internet	5 hours ago
Vancouver	TV	5 hours ago
Vancouver	E-mail	5 hours ago
Vancouver	Total Blackout	7 hours ago
Vancouver	Internet	8 hours ago
Vancouver	Internet	8 hours ago

Nearby cities with recent reports

Vancouver

34 recent signals

5 hours ago

North Vancouver

2 recent signals

1 day ago

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Shaw Issues Reports Near Richmond, British Columbia

Latest outage, problems and issue reports in Richmond and nearby locations:

Monique Cloutier (@cloutier68) reported 4 minutes ago from Vancouver, British Columbia
@stephenbraverm1 @Jen_Newsted @Shawhelp I could use an upgrade for my internet too. Never seems to get around to do this though.
Chris Falskow (@falskow) reported 8 minutes ago from Delta, British Columbia
@Eastlink @EastlinkSupport Hey @Shawhelp I hope you’re paying attention here. We could really use your service in North Delta!
Christopher Scott (@ChrisCScott) reported 12 minutes ago from Burnaby, British Columbia
@Brian_Bancroft @ShawInfo Shaw is pretty solid on customer service. We’re pretty spoiled out here on the west coast.
Uli Laue (@ulilaue) reported 13 minutes ago from Vancouver, British Columbia
@Shawhelp is there an outage in East Van
Chris Falskow (@falskow) reported 15 minutes ago from Delta, British Columbia
The worst internet service provider in the Lower Mainland is @Eastlink! I would so love to get @ShawInfo but they are not in our area. Yet. #InternetConnection #Fail
Michael Brimer (@IMBrimer) reported 17 minutes ago from Vancouver, British Columbia
@ShawInfo Nope, I’m downtown #vancouver and my internet drops out over an old school network daily
Michael Brimer (@IMBrimer) reported 17 minutes ago from Vancouver, British Columbia
@ShawInfo Not in #vancouver your customer service @ShawInfo is embarrassing
Marcus Anderson (@InTheBluePaint) reported 23 minutes ago from North Vancouver, British Columbia
@danat8n @Shawhelp Strange. I’ve rebooted the modem twice now and still having the same problem. Issue is the same on my laptop as well. Even went to my sister’s and tried her wifi (also Shaw) and it didn’t work there either.
Prairie Paul (@PaulDoroshenko) reported 26 minutes ago from Vancouver, British Columbia
@ipf9010 That was @ShawInfo that screwed up our move so badly. Unforgivable. I’m looking for another service provider now. When we get into our new place I’m going to start a CRTC complaint. This is ridiculous.
Jeff Thorlacius (@jthor099) reported 29 minutes ago from Vancouver, British Columbia
@Shawhelp this Bluecurve PVR is crap. Trying to rewind or fast forward recorded shows is near impossible. It freezes & jumps forward erratically, plus the dropping of sound while watching recordings I messaged you about a few days ago is still happening. Please fix this!
Phil IS Ridin' Bikes Again (@PhilRidinBikes) reported 37 minutes ago from New Westminster, British Columbia
@Shawhelp your whole guide system is down. Nothing but channel labels. No program time listings at all.
Tiffany Kalanj (@TiffanyKalanj) reported 40 minutes ago from Vancouver, British Columbia
Word to the wise- don’t use @ShawInfo - they added charges to my bill and I’ve been bounced from messenger, phone and now “email” customer service reps each time I’m told “sorry I’m not able to help me”. Careful - don’t sign a contract. #shady
Rob Grey (@rgrey1) reported 41 minutes ago from Burnaby, British Columbia
@Shawhelp I'm spoken to your tech support many many time and they can't help me. Your custom service will not help. Maybe time to speak to @TELUSsupport or @Bell_Support would help me on a New Client Account! #shaw
Manpreet Suhi (@ManpreetSuhi) reported 43 minutes ago from Burnaby, British Columbia
@Shawhelp do you have any update on the outage in Burnaby Deer Lake Area?
Gayle Hurmuses (@gaylehurmuses) reported 45 minutes ago from Burnaby, British Columbia
@Shawhelp we waited on hold for 1:45 minutes then your system took our number for call back. Then you called back and left us on hold for 35 minutes now. WTF!
Norm (@phoenix45photo) reported 48 minutes ago from North Vancouver, British Columbia
@Shawhelp I sent a DM last evening at 6pm about my cable not working, I have not heard back ...
Tiffany Kalanj (@TiffanyKalanj) reported 49 minutes ago from Vancouver, British Columbia
Update: @ShawInfo also confirmed they can't help me. But they’ll get back to me.... *sigh* don't sign a contract with SHAW
Thomas Gautreau (@TomGautreau) reported 50 minutes ago from Vancouver, British Columbia
Dealt with Shaw for forty yrs and thought would give Telus a try on a new service. BIG MISTAKE ! Mon. I called C/ S they told me they would call me in 48 hours or less to deal with problem. No call. @TELUS @Shawhelp Telus customer service offshore. Shaw is in Canada.
Travel by Rempel (@TRempel604) reported 54 minutes ago from Vancouver, British Columbia
Super annoyed with @Shawhelp So bad with customer service. Just hung up on me.
Moke (@mykeymause) reported 55 minutes ago from North Vancouver, British Columbia
Honestly, Telus sending me an email saying “you’re on the best network in town - way better than @ShawInfo/@FreedomMobile’s” makes me want to switch from Telus... attack ads, wtf?

Shaw Issues Reports

Latest outage, problems and issue reports in social media:

Ravi Poojara (@RaviPoojara_rp) reported 2 minutes ago
@Rogers and @ShawInfo are most unethical companies. When I’m moving out to another province where they are not able to provide fiber internet service, they are asking for early contact break fine. I’m ready to continue with the contract, it is their inability to provide the
Trina M. Lee (@TrinaMLee) reported 2 minutes ago
@Shawhelp is there any reason why the Wi-Fi is cutting out repeatedly in stony plain? It’s been happening all weekend but got really bad this morning.
Valerie Stables 🇨🇦🏈 Proud Western Canadian (@StablesValerie) reported 3 minutes ago
@Shawhelp my internet has been down since yesterday afternoon due to a cut cable somewhere in NW Calgary. It has supposedly been fixed yet still no internet. Tried calling twice. Not resolved. Have to wait almost a week for a technician to come fix your modem🤨
Sanjeev Lal (@Sanjeev_Lal72) reported 5 minutes ago
@Rogers @ShawInfo can we please get proper service no sound and glitchy feed for #mnf @CTV This is becoming a frequent issue last time Canucks game?
Jenn (@jskapin) reported 5 minutes ago
@Shawhelp What can I do to speak with an actual representative? I was emailed to call or login to update my billing info. The app doesn’t work, logging into my account doesn’t work (I get the “oops! Something went wrong!” page), and I get disconnected when I call in to speak with
Summer (@snowyday15) reported 6 minutes ago
@Shawhelp any updates for when internet will be restored to West Kelowna? The planned outage was ended hours ago.
Guy_Barnabe (@GuyBarnabe) reported 6 minutes ago
@Shawhelp problems with ABC this morning in Winnipeg: XRE-031 37 This channel is temporarily unavailable…. Tried on multiple terminals and via Rogers watch-online website…
Lori Bird (@lorianebird) reported 6 minutes ago
@sigurdson_chris @Shawhelp @Rogers What customer service? There isn’t any-at all!
Bri (@cyberqt) reported 8 minutes ago
@TSN_Sports @Shawhelp why does F1 sound like they are yelling down a tin hallway? It's only the show, not the commercials. It's awful. It was both TSN channels(practice and qualifying)
Tyler ❄☕☃ (@Valomir) reported 10 minutes ago
@Shawhelp hey pals, I my internet has ceased working a couple times tonight and I'm wondering if there is an outage near the community of Sunalta in Calgary. The modem light is solid white but neither my wifi or Ethernet produce internet. I have power cycled the modem.