Shaw Outage Report in Richmond, British Columbia
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The latest reports from users having issues in Richmond come from postal codes V7C and V6Y.
Shaw offers broadband internet, TV and phone services to businesses and individuals. Shaw mainly serves clients in British Columbia and Alberta.
Full Outage Map
E-mailProblems in the last 24 hours in Richmond, British Columbia
The chart below shows the number of Shaw reports we have received in the last 24 hours from users in Richmond and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Shaw. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Shaw users through our website.
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Internet (61%)
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TV (17%)
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Wi-fi (9%)
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Total Blackout (7%)
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E-mail (5%)
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Phone (1%)
Live Outage Map Near Richmond, British Columbia
The most recent Shaw outage reports came from the following cities: Burnaby, Vancouver, Richmond, North Vancouver, New Westminster and Delta.
| City | Problem Type | Report Time |
|---|---|---|
 Burnaby |
TV | |
| Vancouver |
Total Blackout | |
| Burnaby |
Internet | |
| Vancouver |
Internet | |
| Vancouver |
Internet | |
| Vancouver |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Shaw Issues Reports Near Richmond, British Columbia
Latest outage, problems and issue reports in Richmond and nearby locations:
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Farzad's Barber Shop
(@BarbersRBetter) reported
from
Vancouver, British Columbia
@Shawhelp Just sent a you a DM, trying to hook up our new TV box but can’t access any channels and the only online chat is with sales, not technical support. Already tried refreshing the channels with no luck.
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Chris Falskow
(@falskow) reported
from
Delta, British Columbia
The worst internet service provider in the Lower Mainland is @Eastlink! I would so love to get @ShawInfo but they are not in our area. Yet. #InternetConnection #Fail
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Colin Rose
(@ColinRose) reported
from
Vancouver, British Columbia
@Shawhelp is there a service issue I’m Vancouver? My internet is out...
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Travel by Rempel
(@TRempel604) reported
from
Vancouver, British Columbia
You did it again @ShawInfo @Shawhelp Cable and Internet are not working again. You are the most #Unreliable #Network
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Yvonne Bray
(@PSPilates) reported
from
West End, British Columbia
@Shawhelp Is there an outage at UBC?
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macaroni in a pot
(@jooooodooolp) reported
from
Burnaby, British Columbia
Just like that. My home internet is down and i was just about to finish my movie. Thanks @ShawInfo
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Rob Grey
(@rgrey1) reported
from
Burnaby, British Columbia
@Shawhelp I'm spoken to your tech support many many time and they can't help me. Your custom service will not help. Maybe time to speak to @TELUSsupport or @Bell_Support would help me on a New Client Account! #shaw
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Norm
(@phoenix45photo) reported
from
North Vancouver, British Columbia
@Shawhelp I sent a DM last evening at 6pm about my cable not working, I have not heard back ...
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Michelle Carter 🇬🇧🇨🇦
(@Britbirdvancity) reported
from
Vancouver, British Columbia
@Shawhelp is there an outage in Vancouver? My internet keeps dropping out. Getting frustrated withthese constant disruptions in service.
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mike blackmon
(@MikeyBlackmon) reported
from
Burnaby, British Columbia
Wow so after 3.5 hours trying to help my parents switch to @ShawInfo and having a tech come out to their house, but they didn’t, and talking to the loyalty team @Shawhelp, they will be going back to Telus, haven’t seen service like this ever, and time for me to switch as well 👎
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Tracy ترايسي
(@tracyglennYVR) reported
from
Burnaby, British Columbia
@ShawInfo Internet down on Halston Court, Burnaby. Is there an issue?
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Michael Brimer
(@IMBrimer) reported
from
Vancouver, British Columbia
@Shawhelp @ShawInfo your customer service is embarrassing- do you not have #humans ?
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Michael Brimer
(@IMBrimer) reported
from
Vancouver, British Columbia
@ShawInfo Not in #vancouver your customer service @ShawInfo is embarrassing
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Leandro Santos
(@ls69360) reported
from
Burnaby, British Columbia
@ShawInfo always a waste of time... Never ever fix any problem.. When are you guys are going to help me??
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Jessica Ruth (she/her)
(@allen_jessica) reported
from
Vancouver, British Columbia
@Shawhelp hi, our internet is going down frequently today and has been spotty all week. Are there any known issues that could be causing this? Thank you.
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Chris Falskow
(@falskow) reported
from
Delta, British Columbia
@Eastlink @EastlinkSupport Hey @Shawhelp I hope you’re paying attention here. We could really use your service in North Delta!
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Patricia Young
(@youngcjpl) reported
from
North Vancouver, British Columbia
@ShawInfo my elderly mother has been have internet problems for months. Finally Shaw says they will send a new modem. Oops! They ordered the wrong one and now have to wait even longer. Wont allow us to pick it up ourselves! #Shaw #poorservice
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BdblE
(@MsYouDoYou) reported
from
Burnaby, British Columbia
@DaveBeFit @TELUS @Shawhelp We don’t/can’t get fibre so they aren’t that motivated to help.
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shea
(@sheaC_3) reported
from
Burnaby, British Columbia
I have had by far the worst customer service experience w: @ShawInfo, I would never recommend.
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Michael Brimer
(@IMBrimer) reported
from
Vancouver, British Columbia
@ShawInfo Nope, I’m downtown #vancouver and my internet drops out over an old school network daily
Shaw Issues Reports
Latest outage, problems and issue reports in social media:
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Isha 🇳🇿🇨🇦
(@Tricialm) reported
So @ShawInfo can't move up the date of service repair for my 85 year old grandma to talk to her dying son because the service repair request had already been logged. Computer says no. So the demographic we just shut the planet down for and locked up? F#@$ em.
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Dave McCristall
(@davemccr) reported
@PeterVogel @Shawhelp In 2000 I was paying about $25 a month for unlimited 3G data in Japan. And $10 a month for a fibre connection to my apartment that hit about 60 MBPs. When I travel in Europe I usually get a month of unlimited data and talk for about $30. The problem here is competition.
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Chelney
(@Chelney1) reported
@Shawhelp I assume there is a issue in Saskatoon area? lot of reports online of connection problems.
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Dave McCristall
(@davemccr) reported
@PeterVogel @Shawhelp I pay basically the same as you. The rate you are paying is the long time customer rate. I wish other companies were as good as Shaw and kept jobs in Canada. If new customers won’t sign up at that rate there are other places they can turn. CDN rates too high across the board.
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BIDEN is #46
(@PelosiAndSchiff) reported
@ShawInfo My 93 yo Mom & I are at home isolating; with poor reception we switched to Telus on Sept 22, my account with Shaw was up to date! I can’t get the equipment back, spoke to Shaw many, many times over 8 weeks, and today I received a COLLECTION NOTICE! Worst customer service ever!!!
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Steven D Rowe
(@stevendrowe) reported
@Shawhelp Trying to deal with it over live chat but I suspect the agent is dealing with multiple conversations using copy/paste from your database of phrases to use for plebs like me. Like subtitles not working over Blue Curve on Netflix this is another issue that will never be sorted.
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President-Elect Isha 🇳🇿🇨🇦
(@Tricialm) reported
@ShawInfo you waitlisted my 85 year old grandma to fix her phone for over a week until this Friday. Meanwhile, her son has been moved into palliative care to die, where there are active covid cases. She can't visit him to say goodbye and cant call him or any1 until Friday?? @BC1
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Jennifer
(@StellarPet) reported
Hi @ShawInfo @Shawhelp - My grandma in her eighties in Langley BC has been without ANY phone service since last Tuesday (Nov 17). Can you give me an update?
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Stealth Networks
(@StealthNetworks) reported
@CanadianKitty1 @Shawhelp Same issue in West Calgary
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BIDEN is #46
(@PelosiAndSchiff) reported
@Shawhelp Thanks a lot #ShawCable I’ve explained to your support team: I’m at home w my 93 yo Mom and am having trouble getting your equipment back! I switched to Telus Sept 22nd and TODAY I get a letter from collections!!! WTH you know what’s going on, you know we are isolating—-con’t