Shaw Outage Report in Richmond, British Columbia

@Shawhelp I do not normally escalate these things, but I am floored by the absurdity of what I just experienced on behalf of a family member, who has been a loyal customer for 40 years. I will DM, but honestly, you need to do better.

Hey @Shawhelp your agent just disconnected us after offering a retention plan that was more than what your website quotes new customers. This is after 3 weeks of disrupted service. What is going on over there?

@Shawhelp Can I sign up for the technician course while I'm at it? I've spent hours, upon hours troubleshooting your faulty equipment, and you have the Too late, service cancelled

@Shawhelp Is there an outage in Vancouver right now?

@Shawhelp Did you upgrade or change something because our wifi is not working well, extenders all show working but drop off abruptly and don’t rejoin very quickly either. Some devices won’t connect at all!

@Shawhelp hi i need to know it theres outage in my area?

@Shawhelp why do you close the phonelines so early? It used to be 24/7 , now u can't get help to save your life and chat feature will bounce you out several times. I'm about to switch, its so frustrating!

So @bchydro doesn’t know how to do their jobs and has taken out the @ShawInfo network, costing us all thousands of dollars in lost work. Good times.

@RallyMD @Shawhelp I was mid presentation and had a very busy day. This is not funny. This is income loss and business loss and absolutely unacceptable to take down a whole area unannounced. There is no joke here. This is a massive concern for me and my neighbours.

I hope @ShawInfo plans to pay for this day of lost work and explain to my staff why payroll is delayed because this is some insane bullshit. Also, when you have a recorded message about an outage, your website shouldn’t say “good news! No outages!”

@ipf9010 That was @ShawInfo that screwed up our move so badly. Unforgivable. I’m looking for another service provider now. When we get into our new place I’m going to start a CRTC complaint. This is ridiculous.

@Shawhelp is there a tv outage in Vancouver at the moment?

@Shawhelp is there an outage in New Westminster BC? Internet appears to be down.

@Shawhelp ...especially since it's been almost two hours since I was told I'd been sent an email confirming the appointment, yet nothing. I wonder if the other customer got it instead. 😕

@Shawhelp Convenient you shut down just as your service goes out.

@Shawhelp Help me !

@Shawhelp Blue curve not working once again

@Shawhelp Actually there is no point. You can train your support to recognize, appreciate and value long terms customers. I was actually surprised how greedy Shaw is. The big kicker was charging my in laws more money for internet 15 than I pay for my 300 internet.

Had a good talk with .@Shawhelp this weekend. After 20+ years of service, they played the greed game and didn’t want to talk. Called @TELUS and so happy to talk and worked a fabulous deal. father in law is happy as he will be saving $600/ year on home internet, cable and phone.

@Shawhelp do you have any update on the outage in Burnaby Deer Lake Area?

@Shawhelp I have no iOS devices. This issue is so far affecting my Chromebook and my Android phone.

.@ShawInfo @Shawhelp Your internet is ******* dogshit and I will be switching to Telus very soon. Don't ask to help me nothing can be done to fix your garbage disconnecting bluecurve trash

@Shawhelp The automatic Twitter response saying that Shaw is not happy to hear about my unacceptable customer experience is quite laughable btw…

@ShawInfo your customer service is abhorrent! Spoke with Ramid in retention, and he was extremely rude. For the monthly $ customers pay, as well as being a customer for 11 years, this is beyond unacceptable. I think it is finally time to cut ties with your deplorable service.

Had a couple of @Shawhelp techs pop by this am to fix some wiring. One of them asked what I did. Me: I do the news. Tech: No way! For the brown channel?

@Shawhelp I am using wireless. And it also has started to bother me. I am so mad right now its sunday and I am exhausted. I wish I didn't have to even be on my computer. Instead this stupid world is a goof to me. I wish I could die

@Shawhelp I unplugged your internet. It sucks because I was using it or trying to and I am already bothered. :( It just would not connect to anything from my search results. I don't care actually because my landlord is being a jerk and I am moving. It sucks how it makes me feel

@shawhelp your internet wont let me use it. I was trying to use it. I have enough problems. Your internet is unreliable.

@Shawhelp Got a very jittery feed on the Oilers game *again* tonight. Is this a system-wide issue?

@TELUSsupport I need internet asap my new unit has your ports so @Shawhelp cant help. Can you beat Wednesday?