Shaw Outage Report in Richmond, British Columbia
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The latest reports from users having issues in Richmond come from postal codes V6Y.
Shaw offers broadband internet, TV and phone services to businesses and individuals. Shaw mainly serves clients in British Columbia and Alberta.
Full Outage Map
E-mailProblems in the last 24 hours in Richmond, British Columbia
The chart below shows the number of Shaw reports we have received in the last 24 hours from users in Richmond and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Shaw. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Shaw users through our website.
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Internet (60%)
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TV (17%)
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Wi-fi (10%)
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Total Blackout (7%)
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E-mail (4%)
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Phone (2%)
Live Outage Map Near Richmond, British Columbia
The most recent Shaw outage reports came from the following cities: Vancouver, North Vancouver, Richmond, Burnaby and New Westminster.
| City | Problem Type | Report Time |
|---|---|---|
 Vancouver |
Internet | |
| Vancouver |
Internet | |
| Vancouver |
Internet | |
| Vancouver |
Internet | |
| Vancouver |
Internet | |
| Vancouver |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Shaw Issues Reports Near Richmond, British Columbia
Latest outage, problems and issue reports in Richmond and nearby locations:
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Crystall
(@loop1277) reported
from
Vancouver, British Columbia
@Shawhelp are you guys having phone/internet issues in greater Vancouver??? Both my phone and internet are down at my business
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mike blackmon
(@MikeyBlackmon) reported
from
Burnaby, British Columbia
Wow so after 3.5 hours trying to help my parents switch to @ShawInfo and having a tech come out to their house, but they didn’t, and talking to the loyalty team @Shawhelp, they will be going back to Telus, haven’t seen service like this ever, and time for me to switch as well 👎
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Michelle Carter 🇬🇧🇨🇦
(@Britbirdvancity) reported
from
Vancouver, British Columbia
@Shawhelp is there an outage in Vancouver? My internet keeps dropping out. Getting frustrated withthese constant disruptions in service.
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Farzad's Barber Shop
(@BarbersRBetter) reported
from
Vancouver, British Columbia
@Shawhelp Just sent a you a DM, trying to hook up our new TV box but can’t access any channels and the only online chat is with sales, not technical support. Already tried refreshing the channels with no luck.
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Michael Cuddihy
(@Wbaz54) reported
from
Vancouver, British Columbia
@ShawInfo @Shawhelp Hi there, you canceled your tech appt this am an hour after they were supposed to be here and after an hour plus with different people in Support the earliest reschedule is 4 days from now, no internet etc...#move booked long time ago, #nothappy #Shaw
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Colin Rose
(@ColinRose) reported
from
Vancouver, British Columbia
@Shawhelp is there a service issue I’m Vancouver? My internet is out...
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Yvonne Bray
(@PSPilates) reported
from
West End, British Columbia
@Shawhelp Is there an outage at UBC?
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shea
(@sheaC_3) reported
from
Burnaby, British Columbia
I have had by far the worst customer service experience w: @ShawInfo, I would never recommend.
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David Schreck
(@StrategicThghts) reported
from
North Vancouver, British Columbia
@TerryPlatt5 @TELUS @Shawhelp I had a similar problem when I had Shaw. Turns out old cable has impedance that isn’t compatible with modern digital equipment. Not all technicians know that.
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Travel by Rempel
(@TRempel604) reported
from
Vancouver, British Columbia
You did it again @ShawInfo @Shawhelp Cable and Internet are not working again. You are the most #Unreliable #Network
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Tracy ترايسي
(@tracyglennYVR) reported
from
Burnaby, British Columbia
@ShawInfo Internet down on Halston Court, Burnaby. Is there an issue?
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macaroni in a pot
(@jooooodooolp) reported
from
Burnaby, British Columbia
Just like that. My home internet is down and i was just about to finish my movie. Thanks @ShawInfo
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Yvonne Bray
(@PSPilates) reported
from
West End, British Columbia
Totally fed up with Shaw. Audio cuts out repeatedly and it’s always the same responses which never fix the issue. Numerous complaints re same and pixelation. @Shawhelp
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Jessica Ruth (she/her)
(@allen_jessica) reported
from
Vancouver, British Columbia
@Shawhelp hi, our internet is going down frequently today and has been spotty all week. Are there any known issues that could be causing this? Thank you.
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colored pencil
(@singh_sp) reported
from
Burnaby, British Columbia
@Shawhelp - my internet fiber gig plan sucks. disconnected 25 times Ina day. U tech fixed it and worked for 15 days. Again loses connection every now n then. I work from home. Hampering my work. Tech is scheduled for May 10. Should I close my work till then?
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BdblE
(@MsYouDoYou) reported
from
Burnaby, British Columbia
@DaveBeFit @TELUS @Shawhelp We don’t/can’t get fibre so they aren’t that motivated to help.
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Norm
(@phoenix45photo) reported
from
North Vancouver, British Columbia
@Shawhelp I sent a DM last evening at 6pm about my cable not working, I have not heard back ...
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Leandro Santos
(@ls69360) reported
from
Burnaby, British Columbia
@ShawInfo always a waste of time... Never ever fix any problem.. When are you guys are going to help me??
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Haig Sakouyan
(@haigtweets) reported
from
North Vancouver, British Columbia
@Fidomobile I have multiple phones on my account. One of them was offered 20GB for $50. Another was offered 15GB for $90. Live chat wasn't able to help me get the good offer applied to all my lines. Can you help? If not I'll be exploring @ShawInfo Mobile.
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Chris Falskow
(@falskow) reported
from
Delta, British Columbia
@Eastlink @EastlinkSupport Hey @Shawhelp I hope you’re paying attention here. We could really use your service in North Delta!
Shaw Issues Reports
Latest outage, problems and issue reports in social media:
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Doug Neufeld
(@Doug_Neufeld) reported
@Shawhelp is your Gateway TV out in South Surrey? No signal.
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Yilin **** (she/they) #LiteraryJianghu
(@yilinwriter) reported
@a_h_reaume @ShawInfo Yeah could be. I also suspect my landlady is choosing like the cheapest plan or something because my internet has been quite unstable and slow for a while. (Add that to the long list of problems lol)
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Max Morin
(@Yarbo) reported
@Shawhelp Forcing me to have to contact support each month to add the visual voicemail addon for my shaw mobile plan is the stupidest thing I've ever been told by any company ever. LOL. I should just be able to ask for it, and it stays on my account until I ask to turn it off.
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TEAM4NOT
(@Strykology) reported
@Shawhelp Wondering why Shaw mobile doesn't have the ability to change my sim card for me. i got a new card and no one at customer support has the "ability" to change my card. what the @$#% is going on over there
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Laedrys
(@Laedrys) reported
@Shawhelp hey I'm having issues with my router. It's not connecting to the internet and when it does some sites do not load properly.
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Lee Mac
(@LeeMac19871611) reported
@Bell What in the HELL is wrong with my cable/internet in Beausejour. Call BellMTS and its like talking to the wall. We rebooted & did all the crap they told us and NOTHING. I work from home so I will be switching to @Shawhelp if this is NOT corrected today! #BellMTS sucks
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Lee Mac
(@LeeMac19871611) reported
@Bell_MTS What in the HELL is wrong with my cable/internet in Beausejour. Call BellMTS and its like talking to the wall. We rebooted & did all the crap they told us and NOTHING. I work from home so I will be switching to @Shawhelp if this is NOT corrected today! #BellMTS sucks
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Team dubs
(@rdubs80) reported
@Shawhelp the sound on 'the frame' channel is not working. Only static. Please fix
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Martino
(@coffeehustler) reported
@WFLBC @Shawhelp Hmm, I’ve had issues in the past with 5GHz interference but should be a lot less than 2.4, do you have the new Shaw BlueCurve gateway/wifi box?
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Cody Scheibs
(@codyscheibs) reported
@Shawhelp hi my internet seems to be down and I will need it for work Monday. Are there any known outages in Calgary?