Shaw

Shaw Outage Report in Richmond, British Columbia

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The latest reports from users having issues in Richmond come from postal codes V7C.

Shaw offers broadband internet, TV and phone services to businesses and individuals. Shaw mainly serves clients in British Columbia and Alberta.

Problems in the last 24 hours in Richmond, British Columbia

The chart below shows the number of Shaw reports we have received in the last 24 hours from users in Richmond and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Shaw Outage Chart in Richmond, British Columbia 01/17/2026 20:40

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Most Reported Problems

The following are the most recent problems reported by Shaw users through our website.

  1. Internet (61%)

    Internet (61%)

  2. TV (16%)

    TV (16%)

  3. Wi-fi (9%)

    Wi-fi (9%)

  4. Total Blackout (7%)

    Total Blackout (7%)

  5. E-mail (5%)

    E-mail (5%)

  6. Phone (1%)

    Phone (1%)

Live Outage Map Near Richmond, British Columbia

The most recent Shaw outage reports came from the following cities: Vancouver, Burnaby, Richmond, North Vancouver, New Westminster and Delta.

Loading map, please wait...
City Problem Type Report Time
CanadaVancouver E-mail
CanadaVancouver Internet
CanadaVancouver Internet
CanadaBurnaby TV
CanadaVancouver Total Blackout
CanadaBurnaby Internet

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Shaw Issues Reports Near Richmond, British Columbia

Latest outage, problems and issue reports in Richmond and nearby locations:

  • haigtweets Haig Sakouyan (@haigtweets) reported from North Vancouver, British Columbia

    @Fidomobile I have multiple phones on my account. One of them was offered 20GB for $50. Another was offered 15GB for $90. Live chat wasn't able to help me get the good offer applied to all my lines. Can you help? If not I'll be exploring @ShawInfo Mobile.

  • andrewcook Andrew Cook (@andrewcook) reported from Burnaby, British Columbia

    @Shawhelp why would you cut my internet off after sending me your shaw mobile sim cards? You cut all my service so I have to sign up to tether? I cannot understand why you would do this. A tech now can't come to fix for 7 days. 7!

  • sheaC_3 shea (@sheaC_3) reported from Burnaby, British Columbia

    I have had by far the worst customer service experience w: @ShawInfo, I would never recommend.

  • ls69360 Leandro Santos (@ls69360) reported from Burnaby, British Columbia

    @ShawInfo always a waste of time... Never ever fix any problem.. When are you guys are going to help me??

  • Wbaz54 Michael Cuddihy (@Wbaz54) reported from Vancouver, British Columbia

    @ShawInfo @Shawhelp Hi there, you canceled your tech appt this am an hour after they were supposed to be here and after an hour plus with different people in Support the earliest reschedule is 4 days from now, no internet etc...#move booked long time ago, #nothappy #Shaw

  • jooooodooolp macaroni in a pot (@jooooodooolp) reported from Burnaby, British Columbia

    Just like that. My home internet is down and i was just about to finish my movie. Thanks @ShawInfo

  • ColinRose Colin Rose (@ColinRose) reported from Vancouver, British Columbia

    @Shawhelp is there a service issue I’m Vancouver? My internet is out...

  • ulilaue Uli Laue (@ulilaue) reported from Richmond, British Columbia

    @WayneFougere @Shawhelp Have you checked the outage map? Bernice thought she had issues but hers was battery related.

  • phoenix45photo Norm (@phoenix45photo) reported from North Vancouver, British Columbia

    @Shawhelp I sent a DM last evening at 6pm about my cable not working, I have not heard back ...

  • BarbersRBetter Farzad's Barber Shop (@BarbersRBetter) reported from Vancouver, British Columbia

    @Shawhelp Just sent a you a DM, trying to hook up our new TV box but can’t access any channels and the only online chat is with sales, not technical support. Already tried refreshing the channels with no luck.

  • tracyglennYVR Tracy ترايسي (@tracyglennYVR) reported from Burnaby, British Columbia

    @ShawInfo Internet down on Halston Court, Burnaby. Is there an issue?

  • MsYouDoYou BdblE (@MsYouDoYou) reported from Burnaby, British Columbia

    @DaveBeFit @TELUS @Shawhelp We don’t/can’t get fibre so they aren’t that motivated to help.

  • MikeyBlackmon mike blackmon (@MikeyBlackmon) reported from Burnaby, British Columbia

    Wow so after 3.5 hours trying to help my parents switch to @ShawInfo and having a tech come out to their house, but they didn’t, and talking to the loyalty team @Shawhelp, they will be going back to Telus, haven’t seen service like this ever, and time for me to switch as well 👎

  • PSPilates Yvonne Bray (@PSPilates) reported from West End, British Columbia

    @Shawhelp Is there an outage at UBC?

  • PSPilates Yvonne Bray (@PSPilates) reported from West End, British Columbia

    Totally fed up with Shaw. Audio cuts out repeatedly and it’s always the same responses which never fix the issue. Numerous complaints re same and pixelation. @Shawhelp

  • TRempel604 Travel by Rempel (@TRempel604) reported from Vancouver, British Columbia

    You did it again @ShawInfo @Shawhelp Cable and Internet are not working again. You are the most #Unreliable #Network

  • StrategicThghts David Schreck (@StrategicThghts) reported from North Vancouver, British Columbia

    @TerryPlatt5 @TELUS @Shawhelp I had a similar problem when I had Shaw. Turns out old cable has impedance that isn’t compatible with modern digital equipment. Not all technicians know that.

  • singh_sp colored pencil (@singh_sp) reported from Burnaby, British Columbia

    @Shawhelp - my internet fiber gig plan sucks. disconnected 25 times Ina day. U tech fixed it and worked for 15 days. Again loses connection every now n then. I work from home. Hampering my work. Tech is scheduled for May 10. Should I close my work till then?

  • allen_jessica Jessica Ruth (she/her) (@allen_jessica) reported from Vancouver, British Columbia

    @Shawhelp hi, our internet is going down frequently today and has been spotty all week. Are there any known issues that could be causing this? Thank you.

  • loop1277 Crystall (@loop1277) reported from Vancouver, British Columbia

    @Shawhelp are you guys having phone/internet issues in greater Vancouver??? Both my phone and internet are down at my business

Shaw Issues Reports

Latest outage, problems and issue reports in social media:

  • fotogtom Tom Thomson (@fotogtom) reported

    @Shawhelp But people are expected to take time off work to hang around for hours so you can come at your convenience right?

  • friggenhuje Hugh (@friggenhuje) reported

    @Shawhelp so setting up the new internet and cable boxes, internet set up no issues. Cable boxes have not been able to bring the tv in for the last hour. Asks to reboot/reset each time. Even tried unplugging and nothing. Suggestions?

  • CourtFantinato Courtney Fantinato (@CourtFantinato) reported

    @Shawhelp @KtownRob It’s been over 5 hours since the last update, and over 12 hours down, any ETA now?

  • raisingarrowsX3 Gillian (@raisingarrowsX3) reported

    @Shawhelp really crappy that you didn't bother to tell @TekSavvyCSR as soon as you knew Fort Mac was out. After time wasted on the phone troubleshooting you finally let them know why internet is down so they could tell customers. Still down with no ETA. Over 12 hours.

  • Kellervo Nylka (@Kellervo) reported

    @Shawhelp There any update or ETA on the Calgary outage? Going on 12 hours...

  • DarkEdesia Voodoo Child (@DarkEdesia) reported

    JFC! I've been trying for the past two weeks to switch from @ShawInfo to @TELUS and this is a bloody nightmare because THEY'RE BOTH BLOODY AWFUL AND THE MONOPOLY OF THIS MARKET IS SO FRUSTRATING!! NOW YOURE TELLING ME APRIL 9TH??? NO!!! **** OFF!!!

  • ironfitpt PTMark (@ironfitpt) reported

    @Shawhelp We did, sadly to no help. Was an outrage in 5 streets around us. 3 hour wait!

  • JeffLambe Jeff Lambe (@JeffLambe) reported

    @Shawhelp @Kellervo I have to work from home tomorrow. I'll send Shaw my mobile hotspot bill if service isn't restored by tomorrow morning.

  • jonincalgary Jon (@jonincalgary) reported

    @Shawhelp is there anyway to improve the roaming on T-Mobile in central Florida? Presently it is hot garbage. Pixel 4a.

  • keyagitator keyagitator (@keyagitator) reported

    Between no internet service from @Shawhelp and poor cell coverage from @Bell_MTSHelps it is tough to work in River Heights this afternoon.