Shaw outages and service status in Richmond, British Columbia

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Full Outage Map

Shaw generated 11 outage signals in the last 24 hours around Richmond, including 11 direct reports.
The most common problems reported in this area mention Internet, TV, and Wi-fi.
The most recent signal from this area was received Apr 16, 6:16 PM EDT.

Internet (55%)
TV (17%)
Wi-fi (11%)
E-mail (10%)
Total Blackout (5%)
Phone (2%)

The latest reports from users having issues in Richmond come from postal codes V7C and V6X .

Shaw offers broadband internet, TV and phone services to businesses and individuals. Shaw mainly serves clients in British Columbia and Alberta.

Problems in the last 24 hours in Richmond, British Columbia

The chart below shows the number of Shaw reports we have received in the last 24 hours from users in Richmond, British Columbia and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Time of day (EST)	Number of reports	Richmond	Baseline
Apr 15, 7:40 PM EDT	0	0	0
Apr 15, 8:00 PM EDT	0	0	0
Apr 15, 8:20 PM EDT	0	0	0
Apr 15, 8:40 PM EDT	0	0	0
Apr 15, 9:00 PM EDT	0	0	0
Apr 15, 9:20 PM EDT	0	0	0
Apr 15, 9:40 PM EDT	0	0	0
Apr 15, 10:00 PM EDT	0	0	0
Apr 15, 10:20 PM EDT	0	0	0
Apr 15, 10:40 PM EDT	0	0	0
Apr 15, 11:00 PM EDT	0	0	0
Apr 15, 11:20 PM EDT	0	0	0
Apr 15, 11:40 PM EDT	0	0	0
Apr 16, 12:00 AM EDT	0	0	0
Apr 16, 12:20 AM EDT	0	0	0
Apr 16, 12:40 AM EDT	0	0	0
Apr 16, 1:00 AM EDT	0	0	0
Apr 16, 1:20 AM EDT	0	0	0
Apr 16, 1:40 AM EDT	0	0	0
Apr 16, 2:00 AM EDT	0	0	0
Apr 16, 2:20 AM EDT	0	0	0
Apr 16, 2:40 AM EDT	0	0	0
Apr 16, 3:00 AM EDT	0	0	0
Apr 16, 3:20 AM EDT	0	0	0
Apr 16, 3:40 AM EDT	0	0	0
Apr 16, 4:00 AM EDT	0	0	0
Apr 16, 4:20 AM EDT	0	0	0
Apr 16, 4:40 AM EDT	0	0	0
Apr 16, 5:00 AM EDT	0	0	0
Apr 16, 5:20 AM EDT	0	0	0
Apr 16, 5:40 AM EDT	0	0	0
Apr 16, 6:00 AM EDT	0	0	0
Apr 16, 6:20 AM EDT	0	0	0
Apr 16, 6:40 AM EDT	0	0	0
Apr 16, 7:00 AM EDT	0	0	0
Apr 16, 7:20 AM EDT	0	0	0
Apr 16, 7:40 AM EDT	0	0	0
Apr 16, 8:00 AM EDT	0	0	0
Apr 16, 8:20 AM EDT	0	0	0
Apr 16, 8:40 AM EDT	0	0	0
Apr 16, 9:00 AM EDT	0	0	0
Apr 16, 9:20 AM EDT	0	0	0
Apr 16, 9:40 AM EDT	0	0	0
Apr 16, 10:00 AM EDT	0	0	0
Apr 16, 10:20 AM EDT	0	0	0
Apr 16, 10:40 AM EDT	0	0	0
Apr 16, 11:00 AM EDT	0	0	0
Apr 16, 11:20 AM EDT	0	0	0
Apr 16, 11:40 AM EDT	0	0	0
Apr 16, 12:00 PM EDT	0	0	0
Apr 16, 12:20 PM EDT	0	0	0
Apr 16, 12:40 PM EDT	0	0	0
Apr 16, 1:00 PM EDT	0	0	0
Apr 16, 1:20 PM EDT	0	0	0
Apr 16, 1:40 PM EDT	0	0	0
Apr 16, 2:00 PM EDT	0	0	0
Apr 16, 2:20 PM EDT	0	0	0
Apr 16, 2:40 PM EDT	0	0	0
Apr 16, 3:00 PM EDT	0	0	0
Apr 16, 3:20 PM EDT	0	0	0
Apr 16, 3:40 PM EDT	0	0	0
Apr 16, 4:00 PM EDT	0	0	0
Apr 16, 4:20 PM EDT	0	0	0
Apr 16, 4:40 PM EDT	0	0	0
Apr 16, 5:00 PM EDT	0	0	0
Apr 16, 5:20 PM EDT	0	0	0
Apr 16, 5:40 PM EDT	0	0	0
Apr 16, 6:00 PM EDT	0	0	0
Apr 16, 6:20 PM EDT	0	0	0
Apr 16, 6:40 PM EDT	0	0	0
Apr 16, 7:00 PM EDT	0	0	0
Apr 16, 7:20 PM EDT	0	0	0
Apr 16, 7:40 PM EDT	0	0	0

At the moment, we haven't detected any problems at Shaw. Are you experiencing issues or an outage? Leave a message in the comments section!

Live Outage Map Near Richmond, British Columbia

The most recent Shaw outage reports came from the following cities: Burnaby, Vancouver, North Vancouver, Richmond, and New Westminster.

City	Problem Type	Report Time
Burnaby	Internet	2 hours ago
Vancouver	E-mail	2 hours ago
Vancouver	Internet	5 hours ago
Vancouver	Internet	5 hours ago
Vancouver	Internet	18 hours ago
Vancouver	TV	19 hours ago

Nearby cities with recent reports

Vancouver

33 recent signals

2 hours ago

North Vancouver

2 recent signals

2 days ago

Burnaby

1 recent signals

2 hours ago

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Shaw Issues Reports Near Richmond, British Columbia

Latest outage, problems and issue reports in Richmond and nearby locations:

Tom Beith (@Tbeithnow) reported 6 minutes ago from Vancouver, British Columbia
@Shawhelp my cable does not run properly , freezes and I have no sound. I have tried to unplug and restart to no effect . Please help
Barb Snelgrove (@megamouthtweets) reported 6 minutes ago from Vancouver, British Columbia
Amazing game. Regrettably due to a horrible @ShawInfo feed, we missed much of the #WeTheNorth frenzy as we had to watch an American channel. But wow @Raptors WELL DONE! #RaptorsIn6
Craig Minielly (@craigminielly) reported 12 minutes ago from Vancouver, British Columbia
@Shawhelp lol stand corrected, as have your internet 300 Service.
Yvonne Bray (@PSPilates) reported 18 minutes ago from West End, British Columbia
@Shawhelp Is there an outage at UBC?
Prairie Paul (@PaulDoroshenko) reported 20 minutes ago from Vancouver, British Columbia
@ipf9010 That was @ShawInfo that screwed up our move so badly. Unforgivable. I’m looking for another service provider now. When we get into our new place I’m going to start a CRTC complaint. This is ridiculous.
mrslprime (@mrslprime) reported 23 minutes ago from Vancouver, British Columbia
@Shawhelp Good morning, I'm having trouble with the internet. It says 'No internet'. Please help me if you can, thank you.
Alan Alilo (@AliloAlan) reported 24 minutes ago from Vancouver, British Columbia
@Shawhelp hi i wonder i always has problem with my bills
Michael Brimer (@IMBrimer) reported 26 minutes ago from Vancouver, British Columbia
@Shawhelp @ShawInfo your customer service is embarrassing- do you not have #humans ?
Nicolas Dextraze (@nicdex) reported 34 minutes ago from Vancouver, British Columbia
@adymitruk @Shawhelp cable technology is limited they can't provide symmetrical speed and shaw is the worst provider price/bandwidth wise in Canada.
Michelle Carter 🇬🇧🇨🇦 (@Britbirdvancity) reported 37 minutes ago from Vancouver, British Columbia
@Shawhelp is there an outage in Vancouver? My internet keeps dropping out. Getting frustrated withthese constant disruptions in service.
Travel by Rempel (@TRempel604) reported 39 minutes ago from Vancouver, British Columbia
Super annoyed with @Shawhelp So bad with customer service. Just hung up on me.
Leandro Santos (@ls69360) reported 39 minutes ago from Burnaby, British Columbia
@ShawInfo always a waste of time... Never ever fix any problem.. When are you guys are going to help me??
Russian Tim (@RussianTim61) reported 42 minutes ago from Vancouver, British Columbia
@jackhayter @Shawhelp Just spoke to someone at support, they said that we have an outage in the area. I also live in the West End.
Tracy ترايسي (@tracyglennYVR) reported 43 minutes ago from Burnaby, British Columbia
@ShawInfo Internet down on Halston Court, Burnaby. Is there an issue?
Andie Stewart (@Andiecamille) reported 44 minutes ago from Vancouver, British Columbia
@ShawInfo since my contract ran out, my bill has been increasing MONTHLY. I spoke to an agent and was told that my charges could change month to month unless I sign a contract. As a customer of over 25 years, this is a brutal way to treat your existing clients. #extortion 🤬
Travel by Rempel (@TRempel604) reported 45 minutes ago from Vancouver, British Columbia
@Shawhelp For the records, day 1 no cable or Internet service from Shaw. #worsecustomerservice #badcablecompany
Tazim Damji (@tazimdamji) reported 45 minutes ago from North Vancouver, British Columbia
@Shawhelp hi my modem seems to be down 😣
Tri (@geekdad604) reported 48 minutes ago from North Vancouver, British Columbia
@Shawhelp a tech wasn’t able perform our install during our scheduled appointment last week and Shaw didn’t reschedule my port out - now my internet is down. I’m WFH and need connectivity. Help!
BdblE (@MsYouDoYou) reported 49 minutes ago from Burnaby, British Columbia
So @bchydro doesn’t know how to do their jobs and has taken out the @ShawInfo network, costing us all thousands of dollars in lost work. Good times.
Jeff Thorlacius (@jthor099) reported 52 minutes ago from Vancouver, British Columbia
@Shawhelp this Bluecurve PVR is crap. Trying to rewind or fast forward recorded shows is near impossible. It freezes & jumps forward erratically, plus the dropping of sound while watching recordings I messaged you about a few days ago is still happening. Please fix this!

Shaw Issues Reports

Latest outage, problems and issue reports in social media:

Shari O'Neill (@ShariONeill12) reported 3 minutes ago
@Shawhelp So you can't just put the effort in right now and let me know? Thanks. Horrible customer service.
Release the files (@BlackBlazeE) reported 8 minutes ago
Due to issues with @ShawInfo 's internet service, today's raid on the DOJ stream will be canceled unless something drastically changes. We here at the Black Blaze Collective assume that either the @TheJusticeDept is once again trying to stop us, or that Rogers/Shaw also defends pedos. The most likely case is sheer incompetence given what we know about the structure within Rogers/Shaw, but our narrative sounds better. Indoctrination broadcasts will resume ASAP.
Quinn Mason MD (@boondocksdoc) reported 8 minutes ago
@Shawhelp Nanaimo home internet service down. No mention of same on website. Any info or update?
🇨🇦Jay (@jayrlocked) reported 9 minutes ago
@Shawhelp you know we pay an exorbitant amount of money for cable and internet and the service being 2 hours is unacceptable not to mention the frequent everyone’s home from work everyday outages!
Lindsay I.R Wiebe (@LindsayWiebeRD) reported 13 minutes ago
@Shawhelp I just came home and tried these. My internet is still down.
DJ Phoenix (@DJPh03NiX) reported 14 minutes ago
@Shawhelp This is just for my internet. It shows my account number but all other info brings up errors saying it can’t be retrieved with a retry option that doesn’t do anything. Not sure if there’s work being done on the backend or a server issue but it’s making it impossible to pay online.
Don T Beakunt (@truebusterflash) reported 16 minutes ago
@Shawhelp Aaarrrrrgh, 7th time it’s asked me to sign in!
Gena Dixon (@genadxn) reported 17 minutes ago
@Shawhelp internet has been awful the last two days in NW Calgary cut out for hours at a time. Cell service too.
Trina M. Lee (@TrinaMLee) reported 17 minutes ago
@Shawhelp is there any reason why the Wi-Fi is cutting out repeatedly in stony plain? It’s been happening all weekend but got really bad this morning.
TC-VAN (@RageGeist) reported 27 minutes ago
@Shawhelp Hi, my internet has been down about 7hrs now and I'm not seeing my location in the outage section. I contacted support earlier and she said there was an open incident INC1743915 for my area. My postal code is V3B7W4. Any ETA's on service restoration?