Shaw outages and service status in Richmond, British Columbia

Problems in the last 24 hours in Richmond, British Columbia

The chart below shows the number of Shaw reports we have received in the last 24 hours from users in Richmond, British Columbia and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Live Outage Map Near Richmond, British Columbia

The most recent Shaw outage reports came from the following cities: Vancouver, North Vancouver, Richmond, Burnaby, and New Westminster.

City	Problem Type	Report Time
Vancouver	Internet	12 hours ago
Vancouver	TV	12 hours ago
Vancouver	E-mail	12 hours ago
Vancouver	Total Blackout	14 hours ago
Vancouver	Internet	15 hours ago
Vancouver	Internet	16 hours ago

Nearby cities with recent reports

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

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Shaw Issues Reports Near Richmond, British Columbia

Latest outage, problems and issue reports in Richmond and nearby locations:

• 
  Rose Hillier (@rlhnyvr) reported 4 minutes ago from North Vancouver, British Columbia

  @NorthVanMike Are you online? @Shawhelp says no known issues. We've been out all morning here at the office 😡

• 
  Jessy (@CoachDhillon) reported 7 minutes ago from Vancouver, British Columbia

  Cancel your sports cable packages people. @Shawhelp @TELUS @TELUSsupport @BellMediaPR @RogersHelps @TSN_Sports @Sportsnet

• 
  Julia Davis (@JuliaHZD) reported 8 minutes ago from West End, British Columbia

  @Shawhelp Is there an outage in Vancouver right now?

• 
  BdblE (@MsYouDoYou) reported 8 minutes ago from Burnaby, British Columbia

  I hope @ShawInfo plans to pay for this day of lost work and explain to my staff why payroll is delayed because this is some insane bullshit. Also, when you have a recorded message about an outage, your website shouldn’t say “good news! No outages!”

• 
  Andie Stewart (@Andiecamille) reported 12 minutes ago from Vancouver, British Columbia

  @ShawInfo since my contract ran out, my bill has been increasing MONTHLY. I spoke to an agent and was told that my charges could change month to month unless I sign a contract. As a customer of over 25 years, this is a brutal way to treat your existing clients. #extortion 🤬

• 
  Quinn Mell-Cobb (@QuinnMellCobb) reported 12 minutes ago from Vancouver, British Columbia

  @Shawhelp Myself and two other people (all with university educations) were unable to figure out how to install it, and now I’m paying for a service I’m not receiving. Make this right immediately or I’m going back to @TELUS.

• 
  Michelle Carter 🇬🇧🇨🇦 (@Britbirdvancity) reported 15 minutes ago from Vancouver, British Columbia

  @Shawhelp is there an outage in Vancouver? My internet keeps dropping out. Getting frustrated withthese constant disruptions in service.

• 
  Michael Brimer (@IMBrimer) reported 21 minutes ago from Vancouver, British Columbia

  @ShawInfo Not in #vancouver your customer service @ShawInfo is embarrassing

• 
  Travel by Rempel (@TRempel604) reported 26 minutes ago from Vancouver, British Columbia

  @Shawhelp For the records, day 1 no cable or Internet service from Shaw. #worsecustomerservice #badcablecompany

• 
  ashishdani (@ashishdani) reported 34 minutes ago from Vancouver, British Columbia

  @Shawhelp - been trying to connect to your customer care for the last 2 hours... no luck !!

• 
  shirley silberg (@ShirleySilberg) reported 37 minutes ago from Vancouver, British Columbia

  @Shawhelp our picture is pixelating and the wait time on the phone is 1 hour. Please help now.

• 
  Craig Minielly (@craigminielly) reported 41 minutes ago from Vancouver, British Columbia

  @Shawhelp lol stand corrected, as have your internet 300 Service.

• 
  Michael Brimer (@IMBrimer) reported 43 minutes ago from Vancouver, British Columbia

  @ShawInfo Nope, I’m downtown #vancouver and my internet drops out over an old school network daily

• 
  Travel by Rempel (@TRempel604) reported 44 minutes ago from Vancouver, British Columbia

  You did it again @ShawInfo @Shawhelp Cable and Internet are not working again. You are the most #Unreliable #Network

• 
  Jossana Haas (@jossanahaas) reported 50 minutes ago from Vancouver, British Columbia

  Shame on you, @ShawInfo @Shawhelp 🤬 poor internet for weeks, when The scheduled visit day arrive, the techs didn’t show up! Worse than that, is rebooking the visit for next week! Worst customer service ever 🤡

• 
  Sean Vanderfluit (@Vanderfluit) reported 55 minutes ago from Richmond, British Columbia

  @Shawhelp ...especially since it's been almost two hours since I was told I'd been sent an email confirming the appointment, yet nothing. I wonder if the other customer got it instead. 😕

• 
  Janet George (@hcartet) reported 57 minutes ago from North Vancouver, British Columbia

  I have spent 45 mins waiting for @ShawInfo to call me back. I then spent 40 mins talking to an agent who, in the end, couldn’t help me. I am moving I wanted to close my services @ my current address and start new services @ my new address. It was a painful experience.

• 
  west coast homo (@jowdoof) reported 57 minutes ago from Burnaby, British Columbia

  @Shawhelp hi i need to know it theres outage in my area?

• 
  Alan Alilo (@AliloAlan) reported 59 minutes ago from Vancouver, British Columbia

  @Shawhelp hi i wonder i always has problem with my bills

• 
  Chris Falskow (@falskow) reported 60 minutes ago from Delta, British Columbia

  @Eastlink @EastlinkSupport Hey @Shawhelp I hope you’re paying attention here. We could really use your service in North Delta!

Shaw Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Jasmine Kaur G (@jgarcha) reported 8 minutes ago

  The service from @Shawhelp has gone downhill since @Rogers took over. Tired of the increasing costs, and poor service. Constantly dealing with “connection issues” on my TV. Long wait times for assistance from @RogersHelps and no help. UGH. What are the alternatives out there?!

• 
  DJ Phoenix (@DJPh03NiX) reported 9 minutes ago

  @Shawhelp Doesn’t help. Same issue both on the website and the mobile app.

• 
  Gena Dixon (@genadxn) reported 10 minutes ago

  @Shawhelp internet has been awful the last two days in NW Calgary cut out for hours at a time. Cell service too.

• 
  Bella Bee  (@SmileyYYC) reported 16 minutes ago

  WTF .@shawhelp ????? You decide to go down during #HockeyDayInCanada ! 😡

• 
  Mat Thomas (@EmptyUK) reported 17 minutes ago

  @Shawhelp Flashing orange. My whole building is down. All my neighbors net is down.

• 
  AndorianIP(AiP)🐍 (@AndorianIP) reported 18 minutes ago

  @Shawhelp Well it would be a bit more reassuring if the techs were now working to fix instead of investigating over 4 hours.

• 
  Mat Thomas (@EmptyUK) reported 22 minutes ago

  @Shawhelp Hi, my internet is dead. Unplugged the router etc but it won’t come back. Help please.

• 
  Alex (@GoBills2112) reported 25 minutes ago

  @Shawhelp There has to be more urgent help available? My internet will be out for 40 hours by the time an agent will come to fix! That’s unacceptable. Two employment incomes depend on this as we work from home. This is ridiculous. I’m thinking about canceling at the end of my contract

• 
  Lindsay I.R Wiebe (@LindsayWiebeRD) reported 26 minutes ago

  Well, it’s Sunday afternoon and @Rogers and @Shawhelp never came through with a better plan, so it appears that my services will be discontinued tomorrow after making some calls to Costco’s internet, Teck savvy, Bell & Telus. If anyone has any suggestions on providers, send em.

• 
  Guy_Barnabe (@GuyBarnabe) reported 27 minutes ago

  @Shawhelp problems with ABC this morning in Winnipeg: XRE-031 37 This channel is temporarily unavailable…. Tried on multiple terminals and via Rogers watch-online website…