Shaw outages and service status in Richmond, British Columbia

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Full Outage Map

Shaw generated 2 outage signals in the last 24 hours around Richmond, including 2 direct reports.
The most common problems reported in this area mention Internet, Wi-fi, and TV.
The most recent signal from this area was received May 22, 1:30 PM EDT.

Internet (71%)
Wi-fi (11%)
TV (11%)
Total Blackout (3%)
Phone (2%)
E-mail (1%)

The latest reports from users having issues in Richmond come from postal codes V6Y .

Shaw offers broadband internet, TV and phone services to businesses and individuals. Shaw mainly serves clients in British Columbia and Alberta.

Problems in the last 24 hours in Richmond, British Columbia

The chart below shows the number of Shaw reports we have received in the last 24 hours from users in Richmond, British Columbia and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Time of day (EST)	Number of reports	Richmond	Baseline
May 21, 6:40 PM EDT	0	0	0
May 21, 7:00 PM EDT	0	0	0
May 21, 7:20 PM EDT	0	0	0
May 21, 7:40 PM EDT	0	0	0
May 21, 8:00 PM EDT	0	0	0
May 21, 8:20 PM EDT	0	0	0
May 21, 8:40 PM EDT	0	0	0
May 21, 9:00 PM EDT	0	0	0
May 21, 9:20 PM EDT	0	0	0
May 21, 9:40 PM EDT	0	0	0
May 21, 10:00 PM EDT	0	0	0
May 21, 10:20 PM EDT	0	0	0
May 21, 10:40 PM EDT	0	0	0
May 21, 11:00 PM EDT	0	0	0
May 21, 11:20 PM EDT	0	0	0
May 21, 11:40 PM EDT	0	0	0
May 22, 12:00 AM EDT	0	0	0
May 22, 12:20 AM EDT	0	0	0
May 22, 12:40 AM EDT	0	0	0
May 22, 1:00 AM EDT	0	0	0
May 22, 1:20 AM EDT	0	0	0
May 22, 1:40 AM EDT	0	0	0
May 22, 2:00 AM EDT	0	0	0
May 22, 2:20 AM EDT	0	0	0
May 22, 2:40 AM EDT	0	0	0
May 22, 3:00 AM EDT	0	0	0
May 22, 3:20 AM EDT	0	0	0
May 22, 3:40 AM EDT	0	0	0
May 22, 4:00 AM EDT	0	0	0
May 22, 4:20 AM EDT	0	0	0
May 22, 4:40 AM EDT	0	0	0
May 22, 5:00 AM EDT	0	0	0
May 22, 5:20 AM EDT	0	0	0
May 22, 5:40 AM EDT	0	0	0
May 22, 6:00 AM EDT	0	0	0
May 22, 6:20 AM EDT	0	0	0
May 22, 6:40 AM EDT	0	0	0
May 22, 7:00 AM EDT	0	0	0
May 22, 7:20 AM EDT	0	0	0
May 22, 7:40 AM EDT	0	0	0
May 22, 8:00 AM EDT	0	0	0
May 22, 8:20 AM EDT	0	0	0
May 22, 8:40 AM EDT	0	0	0
May 22, 9:00 AM EDT	0	0	0
May 22, 9:20 AM EDT	0	0	0
May 22, 9:40 AM EDT	0	0	0
May 22, 10:00 AM EDT	0	0	0
May 22, 10:20 AM EDT	0	0	0
May 22, 10:40 AM EDT	0	0	0
May 22, 11:00 AM EDT	0	0	0
May 22, 11:20 AM EDT	0	0	0
May 22, 11:40 AM EDT	0	0	0
May 22, 12:00 PM EDT	0	0	0
May 22, 12:20 PM EDT	0	0	0
May 22, 12:40 PM EDT	0	0	0
May 22, 1:00 PM EDT	0	0	0
May 22, 1:20 PM EDT	0	0	0
May 22, 1:40 PM EDT	0	0	0
May 22, 2:00 PM EDT	0	0	0
May 22, 2:20 PM EDT	0	0	0
May 22, 2:40 PM EDT	0	0	0
May 22, 3:00 PM EDT	0	0	0
May 22, 3:20 PM EDT	0	0	0
May 22, 3:40 PM EDT	0	0	0
May 22, 4:00 PM EDT	0	0	0
May 22, 4:20 PM EDT	0	0	0
May 22, 4:40 PM EDT	0	0	0
May 22, 5:00 PM EDT	0	0	0
May 22, 5:20 PM EDT	0	0	0
May 22, 5:40 PM EDT	0	0	0
May 22, 6:00 PM EDT	0	0	0
May 22, 6:20 PM EDT	0	0	0
May 22, 6:40 PM EDT	0	0	0

At the moment, we haven't detected any problems at Shaw. Are you experiencing issues or an outage? Leave a message in the comments section!

Live Outage Map Near Richmond, British Columbia

The most recent Shaw outage reports came from the following cities: Vancouver, Burnaby, North Vancouver, New Westminster, and Richmond.

City	Problem Type	Report Time
Vancouver	Internet	5 hours ago
Vancouver	Internet	20 hours ago
Vancouver	Internet	2 days ago
Vancouver	Internet	3 days ago
Vancouver	Total Blackout	3 days ago
Vancouver	Internet	3 days ago

Nearby cities with recent reports

Vancouver

21 recent signals

5 hours ago

North Vancouver

2 recent signals

6 days ago

Burnaby

1 recent signals

5 days ago

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

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Shaw Issues Reports Near Richmond, British Columbia

Latest outage, problems and issue reports in Richmond and nearby locations:

Michelle Carter (she,her,hers) (@Britbirdvancity) reported 1 minute ago from Vancouver, British Columbia
@Shawhelp is there an outage in Vancouver? At a time when it's most needed your internet is v unreliable
Quinn Mell-Cobb (@QuinnMellCobb) reported 9 minutes ago from Vancouver, British Columbia
@Shawhelp Myself and two other people (all with university educations) were unable to figure out how to install it, and now I’m paying for a service I’m not receiving. Make this right immediately or I’m going back to @TELUS.
macaroni in a pot (@jooooodooolp) reported 15 minutes ago from Burnaby, British Columbia
Just like that. My home internet is down and i was just about to finish my movie. Thanks @ShawInfo
Jessica Ruth (she/her) (@allen_jessica) reported 15 minutes ago from Vancouver, British Columbia
@Shawhelp hi, our internet is going down frequently today and has been spotty all week. Are there any known issues that could be causing this? Thank you.
Nicolas Dextraze (@nicdex) reported 22 minutes ago from Vancouver, British Columbia
@adymitruk @Shawhelp cable technology is limited they can't provide symmetrical speed and shaw is the worst provider price/bandwidth wise in Canada.
Prairie Paul (@PaulDoroshenko) reported 25 minutes ago from Vancouver, British Columbia
@ipf9010 That was @ShawInfo that screwed up our move so badly. Unforgivable. I’m looking for another service provider now. When we get into our new place I’m going to start a CRTC complaint. This is ridiculous.
Yvonne Bray (@PSPilates) reported 32 minutes ago from West End, British Columbia
@Shawhelp Is there an outage at UBC?
Alice, The Alice (@AliceTheAlice1) reported 34 minutes ago from Burnaby, British Columbia
@GraemeFreeman @ShawInfo You would not trust an ISP with your home network so it's not like that's too much of a concern. I cannot imagine ever operating my home network via an ISP's Modem's router features.
Craig Minielly (@craigminielly) reported 39 minutes ago from Vancouver, British Columbia
@Shawhelp lol stand corrected, as have your internet 300 Service.
Graham Mcphee (@gamcphee) reported 41 minutes ago from Burnaby, British Columbia
@Shawhelp Many problems with television reception . All day.
colored pencil (@singh_sp) reported 41 minutes ago from Burnaby, British Columbia
@Shawhelp - my internet fiber gig plan sucks. disconnected 25 times Ina day. U tech fixed it and worked for 15 days. Again loses connection every now n then. I work from home. Hampering my work. Tech is scheduled for May 10. Should I close my work till then?
SIXO FOUR (@sixo_four) reported 42 minutes ago from North Vancouver, British Columbia
@TELUSsupport @TELUS I have been a loyal customer for years and when my contract is up and I request a promo offer from your website and you say NO, makes switching to @ShawInfo that much easier of a decision. Brutal.
Tom Beith (@Tbeithnow) reported 42 minutes ago from Vancouver, British Columbia
@Shawhelp my cable does not run properly , freezes and I have no sound. I have tried to unplug and restart to no effect . Please help
Marcus Anderson (@InTheBluePaint) reported 43 minutes ago from North Vancouver, British Columbia
@danat8n @Shawhelp I am having the same issue. Cannot listen to or download anything from Apple Music or the App Store.
Michael Brimer (@IMBrimer) reported 45 minutes ago from Vancouver, British Columbia
@Shawhelp @ShawInfo your customer service is embarrassing- do you not have #humans ?
Steven Wu (@Stevenwu53) reported 47 minutes ago from Vancouver, British Columbia
@Shawhelp wifi down it will not let me login
Farzad's Barber Shop (@BarbersRBetter) reported 48 minutes ago from Vancouver, British Columbia
@Shawhelp Just sent a you a DM, trying to hook up our new TV box but can’t access any channels and the only online chat is with sales, not technical support. Already tried refreshing the channels with no luck.
Kim Coleman (@kimc555) reported 49 minutes ago from North Vancouver, British Columbia
Multiple messages on multiple platforms and zero response from @Shawhelp about our cable being down for the past two hrs
Sean Calder (@vinifico) reported 52 minutes ago from Vancouver, British Columbia
Internet service is out in our area. Not a great thing when working from home. 😳 @Shawhelp
RitchWorld (@RitchWorld) reported 54 minutes ago from New Westminster, British Columbia
Had a good talk with .@Shawhelp this weekend. After 20+ years of service, they played the greed game and didn’t want to talk. Called @TELUS and so happy to talk and worked a fabulous deal. father in law is happy as he will be saving $600/ year on home internet, cable and phone.

Shaw Issues Reports

Latest outage, problems and issue reports in social media:

Quinn Mason MD (@boondocksdoc) reported 5 minutes ago
@Shawhelp @Shawhelp unfortunately no widespread outage on your site and no alert banner in my app under my account. Trying to access troubleshooting just continues a never ending loop of selecting your device then a page that bounces back to select your device. Not user friendly.
jimmy TehFreak (@TehFreakTweets) reported 8 minutes ago
My internet has been down for 3 hours now. @CCarrytel support doesnt open for another 5 1/2 hours and the vendor ( @shawhelp ) who licenses the line to them wont assist because im not THEIR customer. Why tf would I be with outages every 3-4 nights?
Siatoro (@Siatoro) reported 9 minutes ago
@Shawhelp Shaw email servers down? Webmail works but no email received on PC, Android, iPhone. Error saying server issues, password issues, etc.
Guy_Barnabe (@GuyBarnabe) reported 12 minutes ago
@Shawhelp problems with ABC this morning in Winnipeg: XRE-031 37 This channel is temporarily unavailable…. Tried on multiple terminals and via Rogers watch-online website…
Common Sense Politics Please (@laxbird) reported 15 minutes ago
You just have to love the ****** @Shawhelp service. They give you chat service that doesn't work for Shaw. Then give you a number that doesn't have service. How are you suppose to contact these people.
Ugabug (@MaryPChipman) reported 16 minutes ago
@Shawhelp Now that there's no cable anymore, is the TV signal going to cut out whenever - like now? Our WiFi was fine.
Lori Bird (@lorianebird) reported 17 minutes ago
@sigurdson_chris @Shawhelp @Rogers What customer service? There isn’t any-at all!
Chris Sigurdson (@sigurdson_chris) reported 17 minutes ago
@Shawhelp It's a shaw email problem, do you still service shaw email? None of the questions asked lead me to that. Has Rogers taken over all of it now?
Rick Alsop (@RickAlsop) reported 17 minutes ago
@Shawhelp Says no outages on site but down detector says otherwise. I did call and can’t wait on hold for several hours for an automated reply.
Guy_Barnabe (@GuyBarnabe) reported 18 minutes ago
@Shawhelp problems with ABC this morning in Winnipeg: XRE-031 37 This channel is temporarily unavailable…. Tried on multiple terminals and via Rogers watch-online website…