Shaw outages and service status in Richmond, British Columbia

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Full Outage Map

Shaw generated 2 outage signals in the last 24 hours around Richmond, including 2 direct reports.
The most common problems reported in this area mention Internet, Wi-fi, and TV.
The most recent signal from this area was received May 11, 4:32 AM EDT.

Internet (67%)
Wi-fi (14%)
TV (12%)
Total Blackout (4%)
E-mail (2%)
Phone (2%)

The latest reports from users having issues in Richmond come from postal codes V6Y and V7C .

Shaw offers broadband internet, TV and phone services to businesses and individuals. Shaw mainly serves clients in British Columbia and Alberta.

Problems in the last 24 hours in Richmond, British Columbia

The chart below shows the number of Shaw reports we have received in the last 24 hours from users in Richmond, British Columbia and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Time of day (EST)	Number of reports	Richmond	Baseline
May 10, 4:20 PM EDT	0	0	0
May 10, 4:40 PM EDT	0	0	0
May 10, 5:00 PM EDT	0	0	0
May 10, 5:20 PM EDT	0	0	0
May 10, 5:40 PM EDT	0	0	0
May 10, 6:00 PM EDT	0	0	0
May 10, 6:20 PM EDT	0	0	0
May 10, 6:40 PM EDT	0	0	0
May 10, 7:00 PM EDT	0	0	0
May 10, 7:20 PM EDT	0	0	0
May 10, 7:40 PM EDT	0	0	0
May 10, 8:00 PM EDT	0	0	0
May 10, 8:20 PM EDT	0	0	0
May 10, 8:40 PM EDT	0	0	0
May 10, 9:00 PM EDT	0	0	0
May 10, 9:20 PM EDT	0	0	0
May 10, 9:40 PM EDT	0	0	0
May 10, 10:00 PM EDT	0	0	0
May 10, 10:20 PM EDT	0	0	0
May 10, 10:40 PM EDT	0	0	0
May 10, 11:00 PM EDT	0	0	0
May 10, 11:20 PM EDT	0	0	0
May 10, 11:40 PM EDT	0	0	0
May 11, 12:00 AM EDT	0	0	0
May 11, 12:20 AM EDT	0	0	0
May 11, 12:40 AM EDT	0	0	0
May 11, 1:00 AM EDT	0	0	0
May 11, 1:20 AM EDT	0	0	0
May 11, 1:40 AM EDT	0	0	0
May 11, 2:00 AM EDT	0	0	0
May 11, 2:20 AM EDT	0	0	0
May 11, 2:40 AM EDT	0	0	0
May 11, 3:00 AM EDT	0	0	0
May 11, 3:20 AM EDT	0	0	0
May 11, 3:40 AM EDT	0	0	0
May 11, 4:00 AM EDT	0	0	0
May 11, 4:20 AM EDT	0	0	0
May 11, 4:40 AM EDT	0	0	0
May 11, 5:00 AM EDT	0	0	0
May 11, 5:20 AM EDT	0	0	0
May 11, 5:40 AM EDT	0	0	0
May 11, 6:00 AM EDT	0	0	0
May 11, 6:20 AM EDT	0	0	0
May 11, 6:40 AM EDT	0	0	0
May 11, 7:00 AM EDT	0	0	0
May 11, 7:20 AM EDT	0	0	0
May 11, 7:40 AM EDT	0	0	0
May 11, 8:00 AM EDT	0	0	0
May 11, 8:20 AM EDT	0	0	0
May 11, 8:40 AM EDT	0	0	0
May 11, 9:00 AM EDT	0	0	0
May 11, 9:20 AM EDT	0	0	0
May 11, 9:40 AM EDT	0	0	0
May 11, 10:00 AM EDT	0	0	0
May 11, 10:20 AM EDT	0	0	0
May 11, 10:40 AM EDT	0	0	0
May 11, 11:00 AM EDT	0	0	0
May 11, 11:20 AM EDT	0	0	0
May 11, 11:40 AM EDT	0	0	0
May 11, 12:00 PM EDT	0	0	0
May 11, 12:20 PM EDT	0	0	0
May 11, 12:40 PM EDT	0	0	0
May 11, 1:00 PM EDT	0	0	0
May 11, 1:20 PM EDT	0	0	0
May 11, 1:40 PM EDT	0	0	0
May 11, 2:00 PM EDT	0	0	0
May 11, 2:20 PM EDT	0	0	0
May 11, 2:40 PM EDT	0	0	0
May 11, 3:00 PM EDT	0	0	0
May 11, 3:20 PM EDT	0	0	0
May 11, 3:40 PM EDT	0	0	0
May 11, 4:00 PM EDT	0	0	0
May 11, 4:20 PM EDT	0	0	0

At the moment, we haven't detected any problems at Shaw. Are you experiencing issues or an outage? Leave a message in the comments section!

Live Outage Map Near Richmond, British Columbia

The most recent Shaw outage reports came from the following cities: Vancouver, North Vancouver, New Westminster, Richmond, and Burnaby.

City	Problem Type	Report Time
Vancouver	Internet	12 hours ago
Vancouver	Internet	19 hours ago
Vancouver	Internet	1 day ago
Vancouver	Wi-fi	1 day ago
Vancouver	Internet	2 days ago
Vancouver	Internet	2 days ago

Nearby cities with recent reports

Vancouver

27 recent signals

12 hours ago

North Vancouver

1 recent signals

2 days ago

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Shaw Issues Reports Near Richmond, British Columbia

Latest outage, problems and issue reports in Richmond and nearby locations:

macaroni in a pot (@jooooodooolp) reported 1 minute ago from Burnaby, British Columbia
Just like that. My home internet is down and i was just about to finish my movie. Thanks @ShawInfo
shea (@sheaC_3) reported 1 minute ago from Burnaby, British Columbia
I have had by far the worst customer service experience w: @ShawInfo, I would never recommend.
Quinn Mell-Cobb (@QuinnMellCobb) reported 4 minutes ago from Vancouver, British Columbia
@Shawhelp Myself and two other people (all with university educations) were unable to figure out how to install it, and now I’m paying for a service I’m not receiving. Come fix this immediately or I’m going back to @TELUS.
Tri (@geekdad604) reported 12 minutes ago from North Vancouver, British Columbia
@Shawhelp a tech wasn’t able perform our install during our scheduled appointment last week and Shaw didn’t reschedule my port out - now my internet is down. I’m WFH and need connectivity. Help!
Michael Brimer (@IMBrimer) reported 15 minutes ago from Vancouver, British Columbia
@ShawInfo Nope, I’m downtown #vancouver and my internet drops out over an old school network daily
ashishdani (@ashishdani) reported 18 minutes ago from Vancouver, British Columbia
@Shawhelp - been trying to connect to your customer care for the last 2 hours... no luck !!
BdblE (@MsYouDoYou) reported 27 minutes ago from Burnaby, British Columbia
@RallyMD @Shawhelp I was mid presentation and had a very busy day. This is not funny. This is income loss and business loss and absolutely unacceptable to take down a whole area unannounced. There is no joke here. This is a massive concern for me and my neighbours.
Jossana Haas (@jossanahaas) reported 31 minutes ago from Vancouver, British Columbia
Shame on you, @ShawInfo @Shawhelp 🤬 poor internet for weeks, when The scheduled visit day arrive, the techs didn’t show up! Worse than that, is rebooking the visit for next week! Worst customer service ever 🤡
Michelle Carter 🇬🇧🇨🇦 (@Britbirdvancity) reported 31 minutes ago from Vancouver, British Columbia
@Shawhelp is there an outage in Vancouver? My internet keeps dropping out. Getting frustrated withthese constant disruptions in service.
Prairie Paul (@PaulDoroshenko) reported 36 minutes ago from Vancouver, British Columbia
@ipf9010 That was @ShawInfo that screwed up our move so badly. Unforgivable. I’m looking for another service provider now. When we get into our new place I’m going to start a CRTC complaint. This is ridiculous.
Pattycakes🍰 (@patricklabelle7) reported 40 minutes ago from New Westminster, British Columbia
@Shawhelp Cable and Internet has been down since Monday here in Nee West.👿🤬
Tracy ترايسي (@tracyglennYVR) reported 43 minutes ago from Burnaby, British Columbia
@ShawInfo Internet down on Halston Court, Burnaby. Is there an issue?
Michael Cuddihy (@Wbaz54) reported 43 minutes ago from Vancouver, British Columbia
@ShawInfo @Shawhelp Hi there, you canceled your tech appt this am an hour after they were supposed to be here and after an hour plus with different people in Support the earliest reschedule is 4 days from now, no internet etc...#move booked long time ago, #nothappy #Shaw
Travel by Rempel (@TRempel604) reported 49 minutes ago from Vancouver, British Columbia
Super annoyed with @Shawhelp So bad with customer service. Just hung up on me.
Peter Meiszner (@PeterMeiszner) reported 51 minutes ago from Vancouver, British Columbia
Is @Novusnow down AGAIN for anyone else in Yaletown? Super frustrating- second time in a month. Going to have to seriously consider switching to @TELUS or @Shawhelp - major problem when you’re working from home.
Kim Coleman (@kimc555) reported 51 minutes ago from North Vancouver, British Columbia
Multiple messages on multiple platforms and zero response from @Shawhelp about our cable being down for the past two hrs
west coast homo (@jowdoof) reported 54 minutes ago from Burnaby, British Columbia
@Shawhelp hi i need to know it theres outage in my area?
Moke (@mykeymause) reported 55 minutes ago from North Vancouver, British Columbia
Honestly, Telus sending me an email saying “you’re on the best network in town - way better than @ShawInfo/@FreedomMobile’s” makes me want to switch from Telus... attack ads, wtf?
Farzad's Barber Shop (@BarbersRBetter) reported 57 minutes ago from Vancouver, British Columbia
@Shawhelp Just sent a you a DM, trying to hook up our new TV box but can’t access any channels and the only online chat is with sales, not technical support. Already tried refreshing the channels with no luck.
Rob Grey (@rgrey1) reported 57 minutes ago from Burnaby, British Columbia
@Shawhelp I'm spoken to your tech support many many time and they can't help me. Your custom service will not help. Maybe time to speak to @TELUSsupport or @Bell_Support would help me on a New Client Account! #shaw

Shaw Issues Reports

Latest outage, problems and issue reports in social media:

Bri (@cyberqt) reported 2 minutes ago
@TSN_Sports @Shawhelp why does F1 sound like they are yelling down a tin hallway? It's only the show, not the commercials. It's awful. It was both TSN channels(practice and qualifying)
Guy_Barnabe (@GuyBarnabe) reported 2 minutes ago
@Shawhelp problems with ABC this morning in Winnipeg: XRE-031 37 This channel is temporarily unavailable…. Tried on multiple terminals and via Rogers watch-online website…
Guy_Barnabe (@GuyBarnabe) reported 3 minutes ago
@Shawhelp problems with ABC this morning in Winnipeg: XRE-031 37 This channel is temporarily unavailable…. Tried on multiple terminals and via Rogers watch-online website…
Lindsay I.R Wiebe (@LindsayWiebeRD) reported 6 minutes ago
Well, it’s Sunday afternoon and @Rogers and @Shawhelp never came through with a better plan, so it appears that my services will be discontinued tomorrow after making some calls to Costco’s internet, Teck savvy, Bell & Telus. If anyone has any suggestions on providers, send em.
Marty Chan (@Marty_Chan) reported 6 minutes ago
@Shawhelp Is the internet down in Edmonton Forest Heights? I can’t connect even after resetting my router.
b ☾ (@brandobrennan) reported 12 minutes ago
@Shawhelp being on hold for 3 hours so far is quite ridiculous (2 days in a row now). At this point i’m about to dispute charges w my bank. Why is your customer service impossible to contact?
Rick Alsop (@RickAlsop) reported 12 minutes ago
@Shawhelp Says no outages on site but down detector says otherwise. I did call and can’t wait on hold for several hours for an automated reply.
Jenn (@jskapin) reported 13 minutes ago
@Shawhelp Internet, and it’s in Cochrane, ab. Self service doesn’t work either.
Matthew Johnson (@McJohnson922) reported 14 minutes ago
@Shawhelp So yeah, you'll have to forgive me if I'm not particularly inclined to spend my Christmas Eve on the phone with tech support, with high chances of it being the same unhelpful support guy as last time.
Roger Wild (@rojwild) reported 15 minutes ago
@Bigroyalt @Shawhelp @ShawDirect S'funny, if you want to pay, add a service etc. you get through no problem. Fixed up in no time