Shaw outages and service status in Richmond, British Columbia

Problems in the last 24 hours in Richmond, British Columbia

The chart below shows the number of Shaw reports we have received in the last 24 hours from users in Richmond, British Columbia and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Live Outage Map Near Richmond, British Columbia

The most recent Shaw outage reports came from the following cities: Vancouver, North Vancouver, Burnaby, Richmond, and New Westminster.

City	Problem Type	Report Time
Vancouver	Internet	14 minutes ago
Vancouver	Internet	4 hours ago
Vancouver	Internet	2 days ago
Vancouver	E-mail	3 days ago
Vancouver	Internet	3 days ago
Vancouver	Internet	4 days ago

Nearby cities with recent reports

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

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Shaw Issues Reports Near Richmond, British Columbia

Latest outage, problems and issue reports in Richmond and nearby locations:

• 
  Haig Sakouyan (@haigtweets) reported 18 seconds ago from North Vancouver, British Columbia

  @Fidomobile I have multiple phones on my account. One of them was offered 20GB for $50. Another was offered 15GB for $90. Live chat wasn't able to help me get the good offer applied to all my lines. Can you help? If not I'll be exploring @ShawInfo Mobile.

• 
  Thomas Gautreau (@TomGautreau) reported 5 minutes ago from Vancouver, British Columbia

  Dealt with Shaw for forty yrs and thought would give Telus a try on a new service. BIG MISTAKE ! Mon. I called C/ S they told me they would call me in 48 hours or less to deal with problem. No call. @TELUS @Shawhelp Telus customer service offshore. Shaw is in Canada.

• 
  macaroni in a pot (@jooooodooolp) reported 11 minutes ago from Burnaby, British Columbia

  Just like that. My home internet is down and i was just about to finish my movie. Thanks @ShawInfo

• 
  Anne (@pambh65) reported 13 minutes ago from Burnaby, British Columbia

  @Shawhelp why do you close the phonelines so early? It used to be 24/7 , now u can't get help to save your life and chat feature will bounce you out several times. I'm about to switch, its so frustrating!

• 
  Jessica Ruth (she/her) (@allen_jessica) reported 15 minutes ago from Vancouver, British Columbia

  @Shawhelp hi, our internet is going down frequently today and has been spotty all week. Are there any known issues that could be causing this? Thank you.

• 
  Crystall (@loop1277) reported 15 minutes ago from Vancouver, British Columbia

  @Shawhelp are you guys having phone/internet issues in greater Vancouver??? Both my phone and internet are down at my business

• 
  BdblE (@MsYouDoYou) reported 17 minutes ago from Burnaby, British Columbia

  I hope @ShawInfo plans to pay for this day of lost work and explain to my staff why payroll is delayed because this is some insane bullshit. Also, when you have a recorded message about an outage, your website shouldn’t say “good news! No outages!”

• 
  Monique Cloutier (@cloutier68) reported 18 minutes ago from Vancouver, British Columbia

  @stephenbraverm1 @Jen_Newsted @Shawhelp I could use an upgrade for my internet too. Never seems to get around to do this though.

• 
  Michelle Carter 🇬🇧🇨🇦 (@Britbirdvancity) reported 19 minutes ago from Vancouver, British Columbia

  @Shawhelp is there an outage in Vancouver? My internet keeps dropping out. Getting frustrated withthese constant disruptions in service.

• 
  Patricia Young (@youngcjpl) reported 20 minutes ago from North Vancouver, British Columbia

  @ShawInfo my elderly mother has been have internet problems for months. Finally Shaw says they will send a new modem. Oops! They ordered the wrong one and now have to wait even longer. Wont allow us to pick it up ourselves! #Shaw #poorservice

• 
  Uli Laue (@ulilaue) reported 24 minutes ago from Richmond, British Columbia

  @WayneFougere @Shawhelp Have you checked the outage map? Bernice thought she had issues but hers was battery related.

• 
  Alice, The Alice (@AliceTheAlice1) reported 26 minutes ago from Burnaby, British Columbia

  @ShawInfo There's a reason behind the generic design of a thin rectangle in electronics. It's to allow the heat to spread and disappait. This unit is not designed as such so no wonder it sucks at regulating it's internal temperature.

• 
  Norm (@phoenix45photo) reported 37 minutes ago from North Vancouver, British Columbia

  @Shawhelp I sent a DM last evening at 6pm about my cable not working, I have not heard back ...

• 
  Alex McRoberts (@webtwozero) reported 40 minutes ago from North Vancouver, British Columbia

  @Shawhelp seeing an outage in North Vancouver?

• 
  Yvonne Bray (@PSPilates) reported 41 minutes ago from West End, British Columbia

  @Shawhelp Blue curve not working once again

• 
  west coast homo (@jowdoof) reported 43 minutes ago from Burnaby, British Columbia

  @Shawhelp hi i need to know it theres outage in my area?

• 
  Gatthew Mriffeth (@mattgriffeth) reported 53 minutes ago from New Westminster, British Columbia

  @LexLee91 @Shawhelp Seconding this. Same lack of service from my house in new west as well

• 
  D Mac. (@macrae_donnie) reported 55 minutes ago from Vancouver, British Columbia

  @FarahKotadia @Shawhelp Stiil down on tech support on hold I still down in

• 
  Graham Mcphee (@gamcphee) reported 59 minutes ago from Burnaby, British Columbia

  @Shawhelp Many problems with television reception . All day.

• 
  Jeff Thorlacius (@jthor099) reported 60 minutes ago from Vancouver, British Columbia

  @Shawhelp Having problems in Vancouver with Gateway. Super slow, buggy, channels displaying incorrectly or not at all. Have cycled power and done system refresh, have unscrewed cables. Any known issues in my area?

Shaw Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Vanessa (@Noosiekins) reported 8 minutes ago

  @Shawhelp It's still down. I was told shawmail doesn't work when I am out of Canada and am overseas according to your tech support!

• 
  Vanessa (@Noosiekins) reported 9 minutes ago

  @Shawhelp We ended up setting up email forwarding, but I don't know if everything is forwarded. It's terrible because I am already using an E-sim so I changed all my 2 factor authentication to email...and well now my email is up in the air. Also it's only incoming that's blocked.

• 
  Budman (@Uncle_Jed_1) reported 9 minutes ago

  @RogersHelps @Rogers @Shawinfo August 2026... and they're still playing the wrong version!!! On top of that Canadians couldn't watch the Hlinka Gretzky Cup Gold Medal Hockey Game on Saturday without buying a special package, regular cable didn't carry it! How pathetic is that! And channel 159 still SUCKS!!!

• 
  Lindsay I.R Wiebe (@LindsayWiebeRD) reported 10 minutes ago

  @Shawhelp I already called, and they said no. I’ve been a customer for years and so has my family.

• 
  Rick Alsop (@RickAlsop) reported 15 minutes ago

  @Shawhelp Says no outages on site but down detector says otherwise. I did call and can’t wait on hold for several hours for an automated reply.

• 
  Lindsay I.R Wiebe (@LindsayWiebeRD) reported 20 minutes ago

  @Shawhelp I’ve had 2, and they both have. I am just disappointed and done with this modem. Service used to be so much better.

• 
  Hexadus (@Mr_Hexadus) reported 27 minutes ago

  (Looks over @ShawInfo) are you ******* around? #shawcable I can see that network flow.. are you collecting payments that would otherwise misrepresent what you are capable of?.. we are watching scheduled time outs...

• 
  Release the files (@BlackBlazeE) reported 28 minutes ago

  Due to issues with @ShawInfo 's internet service, today's raid on the DOJ stream will be canceled unless something drastically changes. We here at the Black Blaze Collective assume that either the @TheJusticeDept is once again trying to stop us, or that Rogers/Shaw also defends pedos. The most likely case is sheer incompetence given what we know about the structure within Rogers/Shaw, but our narrative sounds better. Indoctrination broadcasts will resume ASAP.

• 
  Ziad 😷 Fazel 🇨🇦🇺🇦💉 (@ZiadFazel) reported 29 minutes ago

  Dealing with @Shawhelp @Rogers even when all you did is cancel your longtime Shaw service.. But they keep billing you and hitting you with late charges and threatening cancellation… …when you have already cancelled and sent back modem & tv box, proven by courier waybill.

• 
  Ugabug (@MaryPChipman) reported 31 minutes ago

  @Shawhelp I have a huge billing issue with Rogers/Shaw I need help with.