Shaw outages and service status in Richmond, British Columbia
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Full Outage Map
- Shaw generated 6 outage signals in the last 24 hours around Richmond, including 6 direct reports.
- The most common problems reported in this area mention Internet, TV, and Wi-fi.
- The most recent signal from this area was received Apr 28, 4:15 AM EDT.
- Internet (68%)
- TV (15%)
- Wi-fi (9%)
- Total Blackout (5%)
- E-mail (3%)
The latest reports from users having issues in Richmond come from postal codes V6Y and V7C .
Shaw offers broadband internet, TV and phone services to businesses and individuals. Shaw mainly serves clients in British Columbia and Alberta.
Problems in the last 24 hours in Richmond, British Columbia
The chart below shows the number of Shaw reports we have received in the last 24 hours from users in Richmond, British Columbia and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Shaw. Are you experiencing issues or an outage? Leave a message in the comments section!
Live Outage Map Near Richmond, British Columbia
The most recent Shaw outage reports came from the following cities: Vancouver, New Westminster, Richmond, Burnaby, and North Vancouver.
| City | Problem Type | Report Time |
|---|---|---|
 Vancouver
|
Internet | 14 minutes ago |
|
New Westminster
|
TV | 4 hours ago |
|
Vancouver
|
Internet | 8 hours ago |
|
Vancouver
|
Internet | 13 hours ago |
|
Vancouver
|
Internet | 14 hours ago |
|
Vancouver
|
Internet | 17 hours ago |
Nearby cities with recent reports
15 recent signals
1 recent signals
Community Discussion
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Shaw Issues Reports Near Richmond, British Columbia
Latest outage, problems and issue reports in Richmond and nearby locations:
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SuzieCanuck🇨🇦 (@SuzieCanuck) reported from Vancouver, British Columbia@glovesaveluongo @Shawhelp WOW @Shawhelp help the guy out
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Barb Snelgrove (@megamouthtweets) reported from Vancouver, British ColumbiaAmazing game. Regrettably due to a horrible @ShawInfo feed, we missed much of the #WeTheNorth frenzy as we had to watch an American channel. But wow @Raptors WELL DONE! #RaptorsIn6
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Michael Brimer (@IMBrimer) reported from Vancouver, British Columbia@Shawhelp @ShawInfo your customer service is embarrassing- do you not have #humans ?
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Leandro Santos (@ls69360) reported from Burnaby, British Columbia@ShawInfo always a waste of time... Never ever fix any problem.. When are you guys are going to help me??
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Mark Thirtle (@regattabred) reported from North Vancouver, British ColumbiaSo @Shawhelp today makes 3 appointments and 3 no shows by your technical team, delightful service. Don’t worry I will call in again and wait on hold for 45 minutes.
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Michael Brimer (@IMBrimer) reported from Vancouver, British Columbia@ShawInfo Not in #vancouver your customer service @ShawInfo is embarrassing
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Stylebysarahbraim (@SarahBraim) reported from Vancouver, British Columbia@ShawInfo your service is horrible
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Alan Alilo (@AliloAlan) reported from Vancouver, British Columbia@Shawhelp hi i wonder i always has problem with my bills
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Marcus Anderson (@InTheBluePaint) reported from North Vancouver, British Columbia@danat8n @Shawhelp I am having the same issue. Cannot listen to or download anything from Apple Music or the App Store.
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Tazim Damji (@tazimdamji) reported from North Vancouver, British Columbia@Shawhelp hi my modem seems to be down 😣
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Uli Laue (@ulilaue) reported from Richmond, British Columbia@WayneFougere @Shawhelp Have you checked the outage map? Bernice thought she had issues but hers was battery related.
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David Schreck (@StrategicThghts) reported from North Vancouver, British Columbia@TerryPlatt5 @TELUS @Shawhelp I had a similar problem when I had Shaw. Turns out old cable has impedance that isn’t compatible with modern digital equipment. Not all technicians know that.
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Thomas Gautreau (@TomGautreau) reported from Vancouver, British ColumbiaDealt with Shaw for forty yrs and thought would give Telus a try on a new service. BIG MISTAKE ! Mon. I called C/ S they told me they would call me in 48 hours or less to deal with problem. No call. @TELUS @Shawhelp Telus customer service offshore. Shaw is in Canada.
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Vanessa (@VNSSAWBSTR) reported from Vancouver, British Columbia@Shawhelp my internet and tv went down suddenly. Hopefully it will be up again by morning.
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Uli Laue (@ulilaue) reported from Vancouver, British Columbia@Shawhelp is there an outage in East Van
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Jeff Thorlacius (@jthor099) reported from Vancouver, British Columbia@Shawhelp this Bluecurve PVR is crap. Trying to rewind or fast forward recorded shows is near impossible. It freezes & jumps forward erratically, plus the dropping of sound while watching recordings I messaged you about a few days ago is still happening. Please fix this!
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ashishdani (@ashishdani) reported from Vancouver, British Columbia@Shawhelp - been trying to connect to your customer care for the last 2 hours... no luck !!
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D Mac. (@macrae_donnie) reported from Vancouver, British Columbia@FarahKotadia @Shawhelp Stiil down on tech support on hold I still down in
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Alfred Kolowrat (@Alfieak) reported from Vancouver, British Columbia. @VMediaTV my service was disconnected 18days before actual date.I’ve been internetless for 24+ hours.Response is it’s in @ShawHelp hands now. I’m stuck trying to work during hard times and can’t. Poor service and would not recommend either isp.
Shaw Issues Reports
Latest outage, problems and issue reports in social media:
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DJ Phoenix (@DJPh03NiX) reported@Shawhelp This is just for my internet. It shows my account number but all other info brings up errors saying it can’t be retrieved with a retry option that doesn’t do anything. Not sure if there’s work being done on the backend or a server issue but it’s making it impossible to pay online.
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j a (Puffin) (@P_u_f_f_i_n_) reported@Shawhelp bonus points that i got a call trying to sell me a new plan with you guys 5 minutes ago, but i can't get you to come out and do the customer support required for my internet to work.
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axishairsalons.com (@axishairsalons) reported@Shawhelp What good is feedback when small business owners can’t get help without sitting on hold for hours at a time?
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Gail Eckert (@gaileckert) reported@Shawhelp reporting outage in River heights. Please advise status
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Vanessa (@Noosiekins) reported@Shawhelp You have NO IDEA how inconvenient it is, especially when you are in the middle of transferring between flights and hotels and your email is down.
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We Talk Wrestling (@WeTalkWrestling) reported@Shawhelp No but your website now says a hydro issue is causing it as of 8:55
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Mat Thomas (@EmptyUK) reported@Shawhelp Flashing orange. My whole building is down. All my neighbors net is down.
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always smile 🇨🇦 (@cari_goncalves) reported@Shawhelp @gfliverpool9966 Not working for me either. Ridiculous
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Rick Alsop (@RickAlsop) reported@Shawhelp how long will the Internet be down? My busiest day of the month
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Matthew Johnson (@McJohnson922) reported@Shawhelp So yeah, you'll have to forgive me if I'm not particularly inclined to spend my Christmas Eve on the phone with tech support, with high chances of it being the same unhelpful support guy as last time.