Shaw Outage Report in Richmond, British Columbia
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The latest reports from users having issues in Richmond come from postal codes V6Y, V7C and V7E.
Shaw offers broadband internet, TV and phone services to businesses and individuals. Shaw mainly serves clients in British Columbia and Alberta.
Full Outage Map
E-mailProblems in the last 24 hours in Richmond, British Columbia
The chart below shows the number of Shaw reports we have received in the last 24 hours from users in Richmond and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Shaw. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Shaw users through our website.
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Internet (62%)
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TV (15%)
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Wi-fi (10%)
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Total Blackout (6%)
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E-mail (5%)
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Phone (1%)
Live Outage Map Near Richmond, British Columbia
The most recent Shaw outage reports came from the following cities: Vancouver, Burnaby, New Westminster, North Vancouver, Delta and Richmond.
| City | Problem Type | Report Time |
|---|---|---|
 Vancouver |
Internet | |
| Vancouver |
Internet | |
| Vancouver |
TV | |
| Vancouver |
Internet | |
| Vancouver |
Internet | |
| Vancouver |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Shaw Issues Reports Near Richmond, British Columbia
Latest outage, problems and issue reports in Richmond and nearby locations:
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Curtis
(@Jones_NS99) reported
from
North Vancouver, British Columbia
@Shawhelp I do not normally escalate these things, but I am floored by the absurdity of what I just experienced on behalf of a family member, who has been a loyal customer for 40 years. I will DM, but honestly, you need to do better.
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Ashley Burr
(@AshleyBurr_) reported
from
New Westminster, British Columbia
@Shawhelp is there an outage in New Westminster BC? Internet appears to be down.
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RitchWorld
(@RitchWorld) reported
from
New Westminster, British Columbia
Had a good talk with .@Shawhelp this weekend. After 20+ years of service, they played the greed game and didn’t want to talk. Called @TELUS and so happy to talk and worked a fabulous deal. father in law is happy as he will be saving $600/ year on home internet, cable and phone.
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Allan 2022
(@Festive_Fong) reported
from
Richmond, British Columbia
@Shawhelp Help me !
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Marlow 🇨🇦🇺🇦
(@Marlow22) reported
from
Vancouver, British Columbia
@Shawhelp Did you upgrade or change something because our wifi is not working well, extenders all show working but drop off abruptly and don’t rejoin very quickly either. Some devices won’t connect at all!
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BdblE
(@MsYouDoYou) reported
from
Burnaby, British Columbia
@RallyMD @Shawhelp I was mid presentation and had a very busy day. This is not funny. This is income loss and business loss and absolutely unacceptable to take down a whole area unannounced. There is no joke here. This is a massive concern for me and my neighbours.
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Sean Vanderfluit
(@Vanderfluit) reported
from
Richmond, British Columbia
@Shawhelp ...especially since it's been almost two hours since I was told I'd been sent an email confirming the appointment, yet nothing. I wonder if the other customer got it instead. 😕
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Yvonne Bray
(@PSPilates) reported
from
West End, British Columbia
@Shawhelp Blue curve not working once again
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Curtis
(@Jones_NS99) reported
from
North Vancouver, British Columbia
Hey @Shawhelp your agent just disconnected us after offering a retention plan that was more than what your website quotes new customers. This is after 3 weeks of disrupted service. What is going on over there?
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west coast homo
(@jowdoof) reported
from
Burnaby, British Columbia
@Shawhelp hi i need to know it theres outage in my area?
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Paul E. Marquis
(@RiskManagerCa) reported
from
Vancouver, British Columbia
@Shawhelp Can I sign up for the technician course while I'm at it? I've spent hours, upon hours troubleshooting your faulty equipment, and you have the Too late, service cancelled
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Prairie Paul
(@PaulDoroshenko) reported
from
Vancouver, British Columbia
Every time I contact @ShawInfo to have some service or set up, every single time they screw it up. And again today. More competition would be better than less.
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BdblE
(@MsYouDoYou) reported
from
Burnaby, British Columbia
So @bchydro doesn’t know how to do their jobs and has taken out the @ShawInfo network, costing us all thousands of dollars in lost work. Good times.
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Julia Davis
(@JuliaHZD) reported
from
West End, British Columbia
@Shawhelp Is there an outage in Vancouver right now?
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Anne
(@pambh65) reported
from
Burnaby, British Columbia
@Shawhelp why do you close the phonelines so early? It used to be 24/7 , now u can't get help to save your life and chat feature will bounce you out several times. I'm about to switch, its so frustrating!
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Sean Vanderfluit
(@Vanderfluit) reported
from
Richmond, British Columbia
@Shawhelp Convenient you shut down just as your service goes out.
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Danielle Aichler
(@danielaichler) reported
from
Shaughnessy, British Columbia
@Shawhelp is there a tv outage in Vancouver at the moment?
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BdblE
(@MsYouDoYou) reported
from
Burnaby, British Columbia
I hope @ShawInfo plans to pay for this day of lost work and explain to my staff why payroll is delayed because this is some insane bullshit. Also, when you have a recorded message about an outage, your website shouldn’t say “good news! No outages!”
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Prairie Paul
(@PaulDoroshenko) reported
from
Vancouver, British Columbia
@ipf9010 That was @ShawInfo that screwed up our move so badly. Unforgivable. I’m looking for another service provider now. When we get into our new place I’m going to start a CRTC complaint. This is ridiculous.
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RitchWorld
(@RitchWorld) reported
from
New Westminster, British Columbia
@Shawhelp Actually there is no point. You can train your support to recognize, appreciate and value long terms customers. I was actually surprised how greedy Shaw is. The big kicker was charging my in laws more money for internet 15 than I pay for my 300 internet.
Shaw Issues Reports
Latest outage, problems and issue reports in social media:
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Gord McIntyre 🇨🇦
(@gordmcintyre) reported
@Shawhelp c’mon #Shaw I’ve been cut off three times now while trying to get service through your chat. I don’t want to spend another hour and a half on the phone then be told it’s not your problem by someone in Belize. I pay $170/month and I can’t watch tv. Fix this!
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Tim Saunders
(@TSaunders76) reported
@Shawhelp Can you please advise on how I can request service to my internet???
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David Dunbar
(@recdave7870) reported
@Shawhelp your chat in you app is not working
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Chin
(@doublechin515) reported
@ShawInfo I called your support line today hoping to receive some help with my move later this month and was put on hold for over TWO hours before I had to hang up because my battery was about to die... Please advise on how to mitigate this situation as it’s totally unacceptable!
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Stevahn Decay
(@Stevahn_Decay) reported
@Shawhelp been waiting an hour to talk to customer care, what kind of bullshittery is this? This makes me wanna switch internet providers, and make a belt made of watches, cause this is a waist of time.
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Amy Alexandra
(@ThyQueenAmy) reported
Yo @shawinfo I'm literally trying to switch from one of your competitors to your mobile services and you hang up on me? Just gonna keep @ ing you while I wait on hold...again...
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Lynda Daneliuk
(@FolkloreORama) reported
@Shawhelp is anyone around for help? I've been trying to contact anyone at shaw by both live chat and phone for days...have been on hold for hours and can't get a live person.
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Mathew Dodds
(@mathewdodds) reported
@Shawhelp my internet do be down rn in Surrey AGAAAAIN
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mike blackmon
(@MikeyBlackmon) reported
from
Burnaby, British Columbia
Wow so after 3.5 hours trying to help my parents switch to @ShawInfo and having a tech come out to their house, but they didn’t, and talking to the loyalty team @Shawhelp, they will be going back to Telus, haven’t seen service like this ever, and time for me to switch as well 👎
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Shane! Come back!
(@peterlprete) reported
@Shawhelp only 55 minutes on hold today, keep up the great customer service....NOT