Shaw outages and service status in Richmond, British Columbia

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Full Outage Map

Shaw generated 5 outage signals in the last 24 hours around Richmond, including 5 direct reports.
The most common problems reported in this area mention Internet, Wi-fi, and TV.
The most recent signal from this area was received May 12, 12:35 PM EDT.

Internet (68%)
Wi-fi (13%)
TV (11%)
Total Blackout (4%)
E-mail (2%)
Phone (2%)

The latest reports from users having issues in Richmond come from postal codes V6Y and V7C .

Shaw offers broadband internet, TV and phone services to businesses and individuals. Shaw mainly serves clients in British Columbia and Alberta.

Problems in the last 24 hours in Richmond, British Columbia

The chart below shows the number of Shaw reports we have received in the last 24 hours from users in Richmond, British Columbia and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Time of day (EST)	Number of reports	Richmond	Baseline
May 11, 1:00 PM EDT	0	0	0
May 11, 1:20 PM EDT	0	0	0
May 11, 1:40 PM EDT	0	0	0
May 11, 2:00 PM EDT	0	0	0
May 11, 2:20 PM EDT	0	0	0
May 11, 2:40 PM EDT	0	0	0
May 11, 3:00 PM EDT	0	0	0
May 11, 3:20 PM EDT	0	0	0
May 11, 3:40 PM EDT	0	0	0
May 11, 4:00 PM EDT	0	0	0
May 11, 4:20 PM EDT	0	0	0
May 11, 4:40 PM EDT	0	0	0
May 11, 5:00 PM EDT	0	0	0
May 11, 5:20 PM EDT	0	0	0
May 11, 5:40 PM EDT	0	0	0
May 11, 6:00 PM EDT	0	0	0
May 11, 6:20 PM EDT	0	0	0
May 11, 6:40 PM EDT	0	0	0
May 11, 7:00 PM EDT	0	0	0
May 11, 7:20 PM EDT	0	0	0
May 11, 7:40 PM EDT	0	0	0
May 11, 8:00 PM EDT	0	0	0
May 11, 8:20 PM EDT	0	0	0
May 11, 8:40 PM EDT	0	0	0
May 11, 9:00 PM EDT	0	0	0
May 11, 9:20 PM EDT	0	0	0
May 11, 9:40 PM EDT	0	0	0
May 11, 10:00 PM EDT	0	0	0
May 11, 10:20 PM EDT	0	0	0
May 11, 10:40 PM EDT	0	0	0
May 11, 11:00 PM EDT	0	0	0
May 11, 11:20 PM EDT	0	0	0
May 11, 11:40 PM EDT	0	0	0
May 12, 12:00 AM EDT	0	0	0
May 12, 12:20 AM EDT	0	0	0
May 12, 12:40 AM EDT	0	0	0
May 12, 1:00 AM EDT	0	0	0
May 12, 1:20 AM EDT	0	0	0
May 12, 1:40 AM EDT	0	0	0
May 12, 2:00 AM EDT	0	0	0
May 12, 2:20 AM EDT	0	0	0
May 12, 2:40 AM EDT	0	0	0
May 12, 3:00 AM EDT	0	0	0
May 12, 3:20 AM EDT	0	0	0
May 12, 3:40 AM EDT	0	0	0
May 12, 4:00 AM EDT	0	0	0
May 12, 4:20 AM EDT	0	0	0
May 12, 4:40 AM EDT	0	0	0
May 12, 5:00 AM EDT	0	0	0
May 12, 5:20 AM EDT	0	0	0
May 12, 5:40 AM EDT	0	0	0
May 12, 6:00 AM EDT	0	0	0
May 12, 6:20 AM EDT	0	0	0
May 12, 6:40 AM EDT	0	0	0
May 12, 7:00 AM EDT	0	0	0
May 12, 7:20 AM EDT	0	0	0
May 12, 7:40 AM EDT	0	0	0
May 12, 8:00 AM EDT	0	0	0
May 12, 8:20 AM EDT	0	0	0
May 12, 8:40 AM EDT	0	0	0
May 12, 9:00 AM EDT	0	0	0
May 12, 9:20 AM EDT	0	0	0
May 12, 9:40 AM EDT	0	0	0
May 12, 10:00 AM EDT	0	0	0
May 12, 10:20 AM EDT	0	0	0
May 12, 10:40 AM EDT	0	0	0
May 12, 11:00 AM EDT	0	0	0
May 12, 11:20 AM EDT	0	0	0
May 12, 11:40 AM EDT	0	0	0
May 12, 12:00 PM EDT	0	0	0
May 12, 12:20 PM EDT	0	0	0
May 12, 12:40 PM EDT	0	0	0
May 12, 1:00 PM EDT	0	0	0

At the moment, we haven't detected any problems at Shaw. Are you experiencing issues or an outage? Leave a message in the comments section!

Live Outage Map Near Richmond, British Columbia

The most recent Shaw outage reports came from the following cities: Vancouver, North Vancouver, New Westminster, Richmond, and Burnaby.

City	Problem Type	Report Time
Vancouver	TV	40 minutes ago
Vancouver	Internet	13 hours ago
Vancouver	Internet	16 hours ago
Vancouver	TV	17 hours ago
Vancouver	Internet	18 hours ago
Vancouver	Internet	1 day ago

Nearby cities with recent reports

Vancouver

29 recent signals

40 minutes ago

North Vancouver

1 recent signals

3 days ago

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

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Shaw Issues Reports Near Richmond, British Columbia

Latest outage, problems and issue reports in Richmond and nearby locations:

Quinn Mell-Cobb (@QuinnMellCobb) reported 3 seconds ago from Vancouver, British Columbia
@Shawhelp Myself and two other people (all with university educations) were unable to figure out how to install it, and now I’m paying for a service I’m not receiving. Make this right immediately or I’m going back to @TELUS.
Jennifer West (@Westjet007) reported 17 seconds ago from Vancouver, British Columbia
I seriously recommend that people NOT get services with @Shawhelp. They don't keep their word and customer service is atrocious. Telus is your better option.
Jossana Haas (@jossanahaas) reported 52 seconds ago from Vancouver, British Columbia
Shame on you, @ShawInfo @Shawhelp 🤬 poor internet for weeks, when The scheduled visit day arrive, the techs didn’t show up! Worse than that, is rebooking the visit for next week! Worst customer service ever 🤡
aanshik1 (@Aanshik1) reported 3 minutes ago from Vancouver, British Columbia
@Shawhelp I am facing intermittent connectivity issues again. I have sent you DM with the info, pls advise ASAP!
Tom Beith (@Tbeithnow) reported 5 minutes ago from Vancouver, British Columbia
@Shawhelp my cable does not run properly , freezes and I have no sound. I have tried to unplug and restart to no effect . Please help
SuzieCanuck🇨🇦 (@SuzieCanuck) reported 6 minutes ago from Vancouver, British Columbia
@glovesaveluongo @Shawhelp WOW @Shawhelp help the guy out
Michael Brimer (@IMBrimer) reported 6 minutes ago from Vancouver, British Columbia
@ShawInfo Not in #vancouver your customer service @ShawInfo is embarrassing
Michelle Carter (she,her,hers) (@Britbirdvancity) reported 19 minutes ago from Vancouver, British Columbia
@Shawhelp is there an outage in Vancouver? At a time when it's most needed your internet is v unreliable
Jeff Thorlacius (@jthor099) reported 19 minutes ago from Vancouver, British Columbia
@Shawhelp Having problems in Vancouver with Gateway. Super slow, buggy, channels displaying incorrectly or not at all. Have cycled power and done system refresh, have unscrewed cables. Any known issues in my area?
David Schreck (@StrategicThghts) reported 22 minutes ago from North Vancouver, British Columbia
@TerryPlatt5 @TELUS @Shawhelp I had a similar problem when I had Shaw. Turns out old cable has impedance that isn’t compatible with modern digital equipment. Not all technicians know that.
Curtis (@Jones_NS99) reported 22 minutes ago from North Vancouver, British Columbia
Hey @Shawhelp your agent just disconnected us after offering a retention plan that was more than what your website quotes new customers. This is after 3 weeks of disrupted service. What is going on over there?
Thomas Gautreau (@TomGautreau) reported 27 minutes ago from Vancouver, British Columbia
Dealt with Shaw for forty yrs and thought would give Telus a try on a new service. BIG MISTAKE ! Mon. I called C/ S they told me they would call me in 48 hours or less to deal with problem. No call. @TELUS @Shawhelp Telus customer service offshore. Shaw is in Canada.
Curtis (@Jones_NS99) reported 33 minutes ago from North Vancouver, British Columbia
@Shawhelp I do not normally escalate these things, but I am floored by the absurdity of what I just experienced on behalf of a family member, who has been a loyal customer for 40 years. I will DM, but honestly, you need to do better.
Michael Brimer (@IMBrimer) reported 37 minutes ago from Vancouver, British Columbia
@ShawInfo Nope, I’m downtown #vancouver and my internet drops out over an old school network daily
Quinn Mell-Cobb (@QuinnMellCobb) reported 40 minutes ago from Vancouver, British Columbia
@Shawhelp Myself and two other people (all with university educations) were unable to figure out how to install it, and now I’m paying for a service I’m not receiving. Come fix this immediately or I’m going back to @TELUS.
Jeff Thorlacius (@jthor099) reported 45 minutes ago from Vancouver, British Columbia
@Shawhelp this Bluecurve PVR is crap. Trying to rewind or fast forward recorded shows is near impossible. It freezes & jumps forward erratically, plus the dropping of sound while watching recordings I messaged you about a few days ago is still happening. Please fix this!
Andrew Cook (@andrewcook) reported 45 minutes ago from Burnaby, British Columbia
@Shawhelp why would you cut my internet off after sending me your shaw mobile sim cards? You cut all my service so I have to sign up to tether? I cannot understand why you would do this. A tech now can't come to fix for 7 days. 7!
Barb Snelgrove (@megamouthtweets) reported 50 minutes ago from Vancouver, British Columbia
Amazing game. Regrettably due to a horrible @ShawInfo feed, we missed much of the #WeTheNorth frenzy as we had to watch an American channel. But wow @Raptors WELL DONE! #RaptorsIn6
Uli Laue (@ulilaue) reported 51 minutes ago from Vancouver, British Columbia
@Shawhelp is there an outage in East Van
Travel by Rempel (@TRempel604) reported 59 minutes ago from Vancouver, British Columbia
@Shawhelp For the records, day 1 no cable or Internet service from Shaw. #worsecustomerservice #badcablecompany

Shaw Issues Reports

Latest outage, problems and issue reports in social media:

Alex Snow (@Geodude96) reported 2 minutes ago
@Shawhelp My internet has been cutting out at least once a day for the past few weeks. Called in once before and was told there was a problem in my area but nothing has changed since then. I'm on Zoom at least once/week & need it reliable. Really getting sick of the bad service.
Guzzzi (@__guzzzzi) reported 2 minutes ago
@ACBgal @Shawhelp Hey! Did you fix it? Same problem here
Megan (@M_So) reported 4 minutes ago
Is anyone else in #Winnipeg having trouble with their @Shawhelp internet. I’m doing everything I can to avoid calling but I fear it’s inevitable…
Guy_Barnabe (@GuyBarnabe) reported 7 minutes ago
@Shawhelp problems with ABC this morning in Winnipeg: XRE-031 37 This channel is temporarily unavailable…. Tried on multiple terminals and via Rogers watch-online website…
Heldy (@HeldyCarvalho) reported 9 minutes ago
@Shawhelp @Rogers @RogersHelps I have been with Shaw 10+ years. They used to use automatic card updating services that update expiry dates automatically. Rogers does not use that. Does not notify users. Just charges them $70. At least tell users that service is removed.
Alex Deggs (@Alex_Deggs) reported 9 minutes ago
@Shawhelp I can no longer access the Xfinity app to view my security cameras ever since this single sign on update. I have tried different devices and it’s the same. It keeps taking me back to the sign in page after entering my credentials. Please help asap
Mark Banks (@markbanks6) reported 10 minutes ago
@Shawhelp I’m not out of region which is why I reached out. I’ve never had this issue previously. This was also viewed on satellite not digital. You can see from my pic that the broadcast was still playing in the background. Normally the screen is black behind the pop up if out of region
Madelinenerdfighter from the @IamMADELINEpod (@Madelinenerd) reported 11 minutes ago
@Shawhelp I'm on hold with tech support as my internet is down. Do you have lower mainland outages?
DJ Phoenix (@DJPh03NiX) reported 19 minutes ago
@Shawhelp This is just for my internet. It shows my account number but all other info brings up errors saying it can’t be retrieved with a retry option that doesn’t do anything. Not sure if there’s work being done on the backend or a server issue but it’s making it impossible to pay online.
Don T Beakunt (@truebusterflash) reported 20 minutes ago
@Shawhelp Aaarrrrrgh, 7th time it’s asked me to sign in!