Shaw Outage Report in Richmond, British Columbia

Problems in the last 24 hours in Richmond, British Columbia

The chart below shows the number of Shaw reports we have received in the last 24 hours from users in Richmond, British Columbia and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Most Reported Problems

The following are the most recent problems reported by Shaw users through our website.

• Internet (53%)
• TV (19%)
• Wi-fi (11%)
• E-mail (9%)
• Total Blackout (6%)
• Phone (2%)

Live Outage Map Near Richmond, British Columbia

The most recent Shaw outage reports came from the following cities: Vancouver, Burnaby, Richmond, North Vancouver, and New Westminster.

City	Problem Type	Report Time
Vancouver	Total Blackout	1 day ago
Vancouver	Internet	2 days ago
Vancouver	Internet	3 days ago
Burnaby	Internet	3 days ago
Vancouver	Internet	6 days ago
Vancouver	Internet	6 days ago

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Shaw Issues Reports Near Richmond, British Columbia

Latest outage, problems and issue reports in Richmond and nearby locations:

• 
  Russian Tim (@RussianTim61) reported 20 seconds ago from Vancouver, British Columbia

  @jackhayter @Shawhelp Just spoke to someone at support, they said that we have an outage in the area. I also live in the West End.

• 
  Chris Simpson (@chris_e_simpson) reported 12 minutes ago from North Vancouver, British Columbia

  Darn it, internet connection. Hey @Shawhelp is there an issue in North Vancouver? My modem won't go past the green flashing stage.

• 
  Chris Falskow (@falskow) reported 12 minutes ago from Delta, British Columbia

  The worst internet service provider in the Lower Mainland is @Eastlink! I would so love to get @ShawInfo but they are not in our area. Yet. #InternetConnection #Fail

• 
  shirley silberg (@ShirleySilberg) reported 12 minutes ago from Vancouver, British Columbia

  @Shawhelp our picture is pixelating and the wait time on the phone is 1 hour. Please help now.

• 
  Rob Grey (@rgrey1) reported 18 minutes ago from Burnaby, British Columbia

  @Shawhelp I'm spoken to your tech support many many time and they can't help me. Your custom service will not help. Maybe time to speak to @TELUSsupport or @Bell_Support would help me on a New Client Account! #shaw

• 
  Michelle Carter (she,her,hers) (@Britbirdvancity) reported 18 minutes ago from Vancouver, British Columbia

  @Shawhelp is there an outage in Vancouver? At a time when it's most needed your internet is v unreliable

• 
  Patricia Young (@youngcjpl) reported 21 minutes ago from North Vancouver, British Columbia

  @ShawInfo my elderly mother has been have internet problems for months. Finally Shaw says they will send a new modem. Oops! They ordered the wrong one and now have to wait even longer. Wont allow us to pick it up ourselves! #Shaw #poorservice

• 
  Vanessa (@VNSSAWBSTR) reported 22 minutes ago from Vancouver, British Columbia

  @Shawhelp my internet and tv went down suddenly. Hopefully it will be up again by morning.

• 
  Michael Brimer (@IMBrimer) reported 32 minutes ago from Vancouver, British Columbia

  @ShawInfo Not in #vancouver your customer service @ShawInfo is embarrassing

• 
  Mariano D (@marianodss) reported 33 minutes ago from Burnaby, British Columbia

  @Shawhelp I’m having an issue with sound. It drops off for a second or 2 intermittently. Does not occur when watching streaming services as I type this it has happened twice in 30 seconds. Any idea? Yes just happened 2 more times. :(

• 
  Michael Brimer (@IMBrimer) reported 36 minutes ago from Vancouver, British Columbia

  @Shawhelp @ShawInfo your customer service is embarrassing- do you not have #humans ?

• 
  Jay Holtslander (@j_holtslander) reported 39 minutes ago from Vancouver, British Columbia

  @Shawhelp @lostinvention I seem to be having issues in Vancouver. About 50% of websites don’t load.

• 
  Michael Brimer (@IMBrimer) reported 40 minutes ago from Vancouver, British Columbia

  @ShawInfo Nope, I’m downtown #vancouver and my internet drops out over an old school network daily

• 
  Moke (@mykeymause) reported 47 minutes ago from North Vancouver, British Columbia

  Honestly, Telus sending me an email saying “you’re on the best network in town - way better than @ShawInfo/@FreedomMobile’s” makes me want to switch from Telus... attack ads, wtf?

• 
  Thomas Gautreau (@TomGautreau) reported 48 minutes ago from Vancouver, British Columbia

  Dealt with Shaw for forty yrs and thought would give Telus a try on a new service. BIG MISTAKE ! Mon. I called C/ S they told me they would call me in 48 hours or less to deal with problem. No call. @TELUS @Shawhelp Telus customer service offshore. Shaw is in Canada.

• 
  Nicolas Dextraze (@nicdex) reported 55 minutes ago from Vancouver, British Columbia

  @adymitruk @Shawhelp cable technology is limited they can't provide symmetrical speed and shaw is the worst provider price/bandwidth wise in Canada.

• 
  Alan Alilo (@AliloAlan) reported 56 minutes ago from Vancouver, British Columbia

  @Shawhelp hi i wonder i always has problem with my bills

• 
  Phil IS Ridin' Bikes Again (@PhilRidinBikes) reported 56 minutes ago from New Westminster, British Columbia

  @Shawhelp your whole guide system is down. Nothing but channel labels. No program time listings at all.

• 
  Jossana Haas (@jossanahaas) reported 58 minutes ago from Vancouver, British Columbia

  Shame on you, @ShawInfo @Shawhelp 🤬 poor internet for weeks, when The scheduled visit day arrive, the techs didn’t show up! Worse than that, is rebooking the visit for next week! Worst customer service ever 🤡

• 
  Travel by Rempel (@TRempel604) reported 59 minutes ago from Vancouver, British Columbia

  Super annoyed with @Shawhelp So bad with customer service. Just hung up on me.

Shaw Issues Reports

Latest outage, problems and issue reports in social media:

• 
  2TeslaDave (@davidgiddings) reported 2 minutes ago

  @Shawhelp milner heights subdivision (Vesta) 72nd Ave & 209 area Langley has been down over 12-16 hours. Any idea why? Are you aware of this?

• 
  A Respected Man (@AFatNigga1) reported 5 minutes ago

  @Shawhelp please fix your internet in Marathon. It’s been hours without it

• 
  Kim (@kjr_designs) reported 9 minutes ago

  @Shawhelp any eta on when the outage in Winnipeg (Fort Garry) will be resolved?

• 
  173 (@Chubbicorn173) reported 9 minutes ago

  @Shawhelp hi, I’m in southern Calgary and I’m getting regular internet service but not 5G, have reset the router and same situation. Is there a reason for this?

• 
  Trevor Moeller (@Trevor_Moeller) reported 13 minutes ago

  @Shawhelp is there any issues with 431 (Love Nature) or is it just me? If it's just me I know what the problem is and nothing can be done

• 
  JP Sandhu (@jpsandhu79) reported 13 minutes ago from Calgary, Alberta

  Would be really nice if @Shawhelp could get my internet up and running. Have had to turn away at least 50 customers so far because of cash only with this outage.

• 
  John Drinking Beer (@RustyandJohn) reported 17 minutes ago

  @Laydee_El @Shawhelp Yep we are down too…

• 
  L|e|a|h (@Laydee_El) reported 17 minutes ago

  Anyone else with #Shaw @Shawhelp having problems with their internet in #yyc?

• 
  Kerry Thomason (@KerryThomason10) reported 21 minutes ago

  @Shawhelp I've done this. I've selected a show scheduled to record, but there is no word CANCEL on the screen of my phone. No option to cancel is visible. Only more info is visible, click on that, no cancel option there either. The word CANCEL is not there.

• 
  2TeslaDave (@davidgiddings) reported 22 minutes ago

  @Shawhelp My internet has gone down again.!