Shaw Outage Report in Richmond, British Columbia
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The latest reports from users having issues in Richmond come from postal codes V6Y and V7C.
Shaw offers broadband internet, TV and phone services to businesses and individuals. Shaw mainly serves clients in British Columbia and Alberta.
Full Outage Map
E-mailProblems in the last 24 hours in Richmond, British Columbia
The chart below shows the number of Shaw reports we have received in the last 24 hours from users in Richmond and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Shaw. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Shaw users through our website.
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Internet (62%)
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TV (15%)
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Wi-fi (10%)
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Total Blackout (6%)
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E-mail (5%)
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Phone (1%)
Live Outage Map Near Richmond, British Columbia
The most recent Shaw outage reports came from the following cities: Vancouver, Burnaby, New Westminster, North Vancouver, Delta and Richmond.
| City | Problem Type | Report Time |
|---|---|---|
 Vancouver |
||
| Vancouver |
Total Blackout | |
| Vancouver |
Internet | |
| Vancouver |
Internet | |
| Vancouver |
TV | |
| Vancouver |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Shaw Issues Reports Near Richmond, British Columbia
Latest outage, problems and issue reports in Richmond and nearby locations:
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ashishdani
(@ashishdani) reported
from
Vancouver, British Columbia
@Shawhelp - been trying to connect to your customer care for the last 2 hours... no luck !!
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Pattycakes🍰
(@patricklabelle7) reported
from
New Westminster, British Columbia
@Shawhelp Cable and Internet has been down since Monday here in Nee West.👿🤬
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SIXO FOUR
(@sixo_four) reported
from
North Vancouver, British Columbia
@TELUSsupport @TELUS I have been a loyal customer for years and when my contract is up and I request a promo offer from your website and you say NO, makes switching to @ShawInfo that much easier of a decision. Brutal.
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Uli Laue
(@ulilaue) reported
from
Vancouver, British Columbia
@Shawhelp is there an outage in East Van
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Kim Coleman
(@kimc555) reported
from
North Vancouver, British Columbia
Multiple messages on multiple platforms and zero response from @Shawhelp about our cable being down for the past two hrs
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Stylebysarahbraim
(@SarahBraim) reported
from
Vancouver, British Columbia
@ShawInfo your service is horrible
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Gayle Hurmuses
(@gaylehurmuses) reported
from
Burnaby, British Columbia
@Shawhelp we waited on hold for 1:45 minutes then your system took our number for call back. Then you called back and left us on hold for 35 minutes now. WTF!
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Sean Calder
(@vinifico) reported
from
Vancouver, British Columbia
Internet service is out in our area. Not a great thing when working from home. 😳 @Shawhelp
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Christopher Scott
(@ChrisCScott) reported
from
Burnaby, British Columbia
@Brian_Bancroft @ShawInfo Shaw is pretty solid on customer service. We’re pretty spoiled out here on the west coast.
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Craig Minielly
(@craigminielly) reported
from
Vancouver, British Columbia
@Shawhelp lol stand corrected, as have your internet 300 Service.
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aanshik1
(@Aanshik1) reported
from
Vancouver, British Columbia
@Shawhelp I am facing intermittent connectivity issues again. I have sent you DM with the info, pls advise ASAP!
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Barb Snelgrove
(@megamouthtweets) reported
from
Vancouver, British Columbia
Amazing game. Regrettably due to a horrible @ShawInfo feed, we missed much of the #WeTheNorth frenzy as we had to watch an American channel. But wow @Raptors WELL DONE! #RaptorsIn6
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Jennifer West
(@Westjet007) reported
from
Vancouver, British Columbia
I seriously recommend that people NOT get services with @Shawhelp. They don't keep their word and customer service is atrocious. Telus is your better option.
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Steven Wu
(@Stevenwu53) reported
from
Vancouver, British Columbia
@Shawhelp wifi down it will not let me login
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Alice, The Alice
(@AliceTheAlice1) reported
from
Burnaby, British Columbia
@ShawInfo There's a reason behind the generic design of a thin rectangle in electronics. It's to allow the heat to spread and disappait. This unit is not designed as such so no wonder it sucks at regulating it's internal temperature.
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Graham Mcphee
(@gamcphee) reported
from
Burnaby, British Columbia
@Shawhelp Many problems with television reception . All day.
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Jessy
(@CoachDhillon) reported
from
Richmond, British Columbia
@Shawhelp @jeevs84 Mother in-law's place having the same issue. Her wifi range from her old modem was 10x stronger than it is now. Cleary Shaw is wanting people to pay for these pods.
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Alice, The Alice
(@AliceTheAlice1) reported
from
Burnaby, British Columbia
@GraemeFreeman @ShawInfo You would not trust an ISP with your home network so it's not like that's too much of a concern. I cannot imagine ever operating my home network via an ISP's Modem's router features.
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Crystal
(@theMediaChick) reported
from
Vancouver, British Columbia
@Shawhelp Hey guys! Last min date due to waiting on others' sched, I need my services switched from my apt to a different one in this building on Sunday. I can carry down the hall & hook up, just need you to make the change. Website won't let me log into my account though. Help!
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Janet George
(@hcartet) reported
from
North Vancouver, British Columbia
I have spent 45 mins waiting for @ShawInfo to call me back. I then spent 40 mins talking to an agent who, in the end, couldn’t help me. I am moving I wanted to close my services @ my current address and start new services @ my new address. It was a painful experience.
Shaw Issues Reports
Latest outage, problems and issue reports in social media:
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Leanne Muir
(@leannetpi) reported
@Shawhelp are the connectivity issues in st. Vital/Winnipeg today? I've had internet go down a few times this morning
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Ryan | Spending Done Right
(@SpendDoneRight1) reported
@FrugalishMD @Shawhelp Shaw is so terrible, and it's only going to get worse if the buy-out goes through! Honestly, I find the chat in the app to be the least frustrating of all their options
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Paul Preston
(@PaulPreston92) reported
@ShawInfo my Landlord sold my home and I'm being evicted. Our new rental is 50% more than what we currently pay and already includes internet. Shaw is charging me $300 to cancel my contract early, which they have every right to do. Anyone I can talk to to plead? This sucks.
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Tope
(@Togunnariwo) reported
@Shawhelp Answer me this: where’s my money from seven months ago from Shaw Mobile. You guys asked me to expect a phone call on Monday to resolve this issue. It’s now Wednesday. Let this be a lesson to anyone signing up for any Shaw products. You’ll be disappointed and not get your $ back.
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Nisha Nayyar
(@jan77) reported
@Shawhelp is there an internet outage tonight in #yyc? We can't seem to get our cable or phones to work..... We unplugged and tried several times.. No luck. Thanks!
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Frugalish Physician
(@FrugalishMD) reported
@Shawhelp Also, the very lovely customer service rep who I did finally speak with spent about 10 minutes checking to see if I qualified for the $45 a month unlimited mobile plan. Before checking to see if the plan is available in my area (spoiler alert: not available).
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Kelvin hack
(@Kelvinhack3) reported
@Exnighttech @Shawhelp We’re from the support service team kindly send us a direct message straight to our Dm to help you reactivate your account
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pakdbz
(@CoilTooHot) reported
@Shawhelp Bro my internet ain’t working and I unplugged it for 30 seconds and plugged it back in I restarted my router like 3 times and my internet bills are payed why the heck is my internet not working
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Frugalish Physician
(@FrugalishMD) reported
I just spent almost an hour in some very frustrating interactions with customer service @shawhelp, courtesy of a really poorly designed text messaging system. Not once did I get (outwardly) mad at the customer service reps I spoke with. Be kind even when annoyed.
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Frugalish Physician
(@FrugalishMD) reported
Hi @Shawhelp. I need to make changes to my Shaw Account, and I can't find an actual phone number to call to speak to a real human. Can you help?