Shaw outages and service status in Richmond, British Columbia
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Full Outage Map
- Shaw generated 0 outage signals in the last 24 hours around Richmond, including 0 direct reports.
- The most common problems reported in this area mention Internet, Wi-fi, and TV.
- The most recent signal from this area was received Jul 26, 6:05 PM EDT.
- Internet (67%)
- Wi-fi (12%)
- TV (12%)
- E-mail (5%)
- Total Blackout (4%)
The latest reports from users having issues in Richmond come from postal codes V7A .
Shaw offers broadband internet, TV and phone services to businesses and individuals. Shaw mainly serves clients in British Columbia and Alberta.
Problems in the last 24 hours in Richmond, British Columbia
The chart below shows the number of Shaw reports we have received in the last 24 hours from users in Richmond, British Columbia and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Shaw. Are you experiencing issues or an outage? Leave a message in the comments section!
Live Outage Map Near Richmond, British Columbia
The most recent Shaw outage reports came from the following cities: Vancouver, North Vancouver, Richmond, Burnaby, and New Westminster.
| City | Problem Type | Report Time |
|---|---|---|
 Vancouver
|
Internet | 1 day ago |
|
North Vancouver
|
Total Blackout | 1 day ago |
|
Vancouver
|
TV | 2 days ago |
|
Vancouver
|
TV | 2 days ago |
|
Vancouver
|
Internet | 2 days ago |
|
Vancouver
|
Internet | 3 days ago |
Nearby cities with recent reports
23 recent signals
5 recent signals
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
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Shaw Issues Reports Near Richmond, British Columbia
Latest outage, problems and issue reports in Richmond and nearby locations:
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Christopher Scott (@ChrisCScott) reported from Burnaby, British Columbia@Brian_Bancroft @ShawInfo Shaw is pretty solid on customer service. We’re pretty spoiled out here on the west coast.
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Travel by Rempel (@TRempel604) reported from Vancouver, British Columbia@Shawhelp For the records, day 1 no cable or Internet service from Shaw. #worsecustomerservice #badcablecompany
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Graham Mcphee (@gamcphee) reported from Burnaby, British Columbia@Shawhelp Many problems with television reception . All day.
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Jessy (@CoachDhillon) reported from Vancouver, British ColumbiaCancel your sports cable packages people. @Shawhelp @TELUS @TELUSsupport @BellMediaPR @RogersHelps @TSN_Sports @Sportsnet
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Tiffany Kalanj (@TiffanyKalanj) reported from Vancouver, British ColumbiaUpdate: @ShawInfo also confirmed they can't help me. But they’ll get back to me.... *sigh* don't sign a contract with SHAW
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Mariano D (@marianodss) reported from Burnaby, British Columbia@Shawhelp I’m having an issue with sound. It drops off for a second or 2 intermittently. Does not occur when watching streaming services as I type this it has happened twice in 30 seconds. Any idea? Yes just happened 2 more times. :(
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Sean Vanderfluit (@Vanderfluit) reported from Richmond, British Columbia@Shawhelp ...especially since it's been almost two hours since I was told I'd been sent an email confirming the appointment, yet nothing. I wonder if the other customer got it instead. 😕
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Sean Vanderfluit (@Vanderfluit) reported from Richmond, British Columbia@Shawhelp Convenient you shut down just as your service goes out.
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Uli Laue (@ulilaue) reported from Vancouver, British Columbia@Shawhelp is there an outage in East Van
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Jeff Thorlacius (@jthor099) reported from Vancouver, British Columbia@Shawhelp Just the one box and it's wireless (Bluecurve). The problem only arises on recordings, not with real-time broadcasts.
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Gatthew Mriffeth (@mattgriffeth) reported from New Westminster, British Columbia@LexLee91 @Shawhelp Seconding this. Same lack of service from my house in new west as well
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ABALI (@G_ABALI_S) reported from Vancouver, British ColumbiaI change my internet provider Telus to Shaw on the 15 Feb 2020. Shaw said we fill a form and send it on the 24 Feb 2020, but the Telus said there is no request from Shaw. @Shawhelp @ShawInfo @TELUS . Please talk to each other guys I need a solution. It is your miscommunication.
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Prairie Paul (@PaulDoroshenko) reported from Vancouver, British Columbia@ipf9010 That was @ShawInfo that screwed up our move so badly. Unforgivable. I’m looking for another service provider now. When we get into our new place I’m going to start a CRTC complaint. This is ridiculous.
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Russian Tim (@RussianTim61) reported from Vancouver, British Columbia@jackhayter @Shawhelp Just spoke to someone at support, they said that we have an outage in the area. I also live in the West End.
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SIXO FOUR (@sixo_four) reported from North Vancouver, British Columbia@TELUSsupport @TELUS I have been a loyal customer for years and when my contract is up and I request a promo offer from your website and you say NO, makes switching to @ShawInfo that much easier of a decision. Brutal.
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Gayle Hurmuses (@gaylehurmuses) reported from Burnaby, British Columbia@Shawhelp we waited on hold for 1:45 minutes then your system took our number for call back. Then you called back and left us on hold for 35 minutes now. WTF!
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Michael Brimer (@IMBrimer) reported from Vancouver, British Columbia@ShawInfo Not in #vancouver your customer service @ShawInfo is embarrassing
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Farzad's Barber Shop (@BarbersRBetter) reported from Vancouver, British Columbia@Shawhelp Just sent a you a DM, trying to hook up our new TV box but can’t access any channels and the only online chat is with sales, not technical support. Already tried refreshing the channels with no luck.
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Alice, The Alice (@AliceTheAlice1) reported from Burnaby, British Columbia@GraemeFreeman @ShawInfo You would not trust an ISP with your home network so it's not like that's too much of a concern. I cannot imagine ever operating my home network via an ISP's Modem's router features.
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Susan Parker (@docsparker) reported from Vancouver, British Columbia@Shawhelp I am getting nobody to respond to my chat help request. Trying to reboot my TV all day in Vancouver. Please lend a hand!
Shaw Issues Reports
Latest outage, problems and issue reports in social media:
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Sophie (@sophie_everine) reported@Shawhelp when will the outage in Surrey be over!?
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Michelle Valancius (@howyougo) reportedShaw cable rogers cable NOT working anyone else #ShawMedia #rogerscable #shawcable @Shawhelp
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Chris Sigurdson (@sigurdson_chris) reported@Shawhelp It's a shaw email problem, do you still service shaw email? None of the questions asked lead me to that. Has Rogers taken over all of it now?
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🇨🇦Jay (@jayrlocked) reported@Shawhelp you know we pay an exorbitant amount of money for cable and internet and the service being 2 hours is unacceptable not to mention the frequent everyone’s home from work everyday outages!
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Lindsay I.R Wiebe (@LindsayWiebeRD) reportedWell, it’s Sunday afternoon and @Rogers and @Shawhelp never came through with a better plan, so it appears that my services will be discontinued tomorrow after making some calls to Costco’s internet, Teck savvy, Bell & Telus. If anyone has any suggestions on providers, send em.
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Gerrit Heikamp (@gerrit_heikamp) reported@Shawhelp A technician was here because of the poor signal that we have. He replaced the router and indicated that all is well. We still have a poor signal causing poor television reception.
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Don T Beakunt (@truebusterflash) reported@Shawhelp Yup. Keeps asking over and over. **** like this makes me want to switch providers
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southpaw (@southpaws05) reported@Shawhelp is there an outage in Strathmore, AB for Rogers / Shaw internet service? What is the estimated time for a fix? Your outage map says no problems.
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Alex Snow (@Geodude96) reported@Shawhelp My internet has been cutting out at least once a day for the past few weeks. Called in once before and was told there was a problem in my area but nothing has changed since then. I'm on Zoom at least once/week & need it reliable. Really getting sick of the bad service.
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Alan (@aches63) reported@Shawhelp Hi, our cable has been offline all day. Get a "No Content" message window. We hear others have the same issue here in west Calgary. Have done the unplug/wait 30 seconds/plug back in with no resolution. A tech reset the box too. Is there something going on??