Shaw Outage Report in Richmond, British Columbia
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If you are having issues, please submit a report below.
The latest reports from users having issues in Richmond come from postal codes V6X and V7C .
Shaw offers broadband internet, TV and phone services to businesses and individuals. Shaw mainly serves clients in British Columbia and Alberta.
Full Outage Map
Problems in the last 24 hours in Richmond, British Columbia
The chart below shows the number of Shaw reports we have received in the last 24 hours from users in Richmond, British Columbia and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Shaw. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Shaw users through our website.
- Internet (55%)
- TV (18%)
- Wi-fi (11%)
- E-mail (9%)
- Total Blackout (6%)
- Phone (2%)
Live Outage Map Near Richmond, British Columbia
The most recent Shaw outage reports came from the following cities: Vancouver, Burnaby, Richmond, North Vancouver, and New Westminster.
| City | Problem Type | Report Time |
|---|---|---|
 Vancouver
|
Internet | 3 hours ago |
|
Vancouver
|
Internet | 1 day ago |
|
Vancouver
|
Internet | 1 day ago |
|
Vancouver
|
Internet | 4 days ago |
|
Vancouver
|
Internet | 4 days ago |
|
Vancouver
|
Total Blackout | 6 days ago |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Shaw Issues Reports Near Richmond, British Columbia
Latest outage, problems and issue reports in Richmond and nearby locations:
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Haig Sakouyan (@haigtweets) reported from North Vancouver, British Columbia@Fidomobile I have multiple phones on my account. One of them was offered 20GB for $50. Another was offered 15GB for $90. Live chat wasn't able to help me get the good offer applied to all my lines. Can you help? If not I'll be exploring @ShawInfo Mobile.
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colored pencil (@singh_sp) reported from Burnaby, British Columbia@Shawhelp - my internet fiber gig plan sucks. disconnected 25 times Ina day. U tech fixed it and worked for 15 days. Again loses connection every now n then. I work from home. Hampering my work. Tech is scheduled for May 10. Should I close my work till then?
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Quinn Mell-Cobb (@QuinnMellCobb) reported from Vancouver, British Columbia@Shawhelp Myself and two other people (all with university educations) were unable to figure out how to install it, and now I’m paying for a service I’m not receiving. Make this right immediately or I’m going back to @TELUS.
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shea (@sheaC_3) reported from Burnaby, British ColumbiaI have had by far the worst customer service experience w: @ShawInfo, I would never recommend.
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Uli Laue (@ulilaue) reported from Richmond, British Columbia@WayneFougere @Shawhelp Have you checked the outage map? Bernice thought she had issues but hers was battery related.
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Quinn Mell-Cobb (@QuinnMellCobb) reported from Vancouver, British Columbia@Shawhelp Myself and two other people (all with university educations) were unable to figure out how to install it, and now I’m paying for a service I’m not receiving. Come fix this immediately or I’m going back to @TELUS.
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Michael Cuddihy (@Wbaz54) reported from Vancouver, British Columbia@ShawInfo @Shawhelp Hi there, you canceled your tech appt this am an hour after they were supposed to be here and after an hour plus with different people in Support the earliest reschedule is 4 days from now, no internet etc...#move booked long time ago, #nothappy #Shaw
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Andrew Cook (@andrewcook) reported from Burnaby, British Columbia@Shawhelp why would you cut my internet off after sending me your shaw mobile sim cards? You cut all my service so I have to sign up to tether? I cannot understand why you would do this. A tech now can't come to fix for 7 days. 7!
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Yvonne Bray (@PSPilates) reported from West End, British ColumbiaTotally fed up with Shaw. Audio cuts out repeatedly and it’s always the same responses which never fix the issue. Numerous complaints re same and pixelation. @Shawhelp
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mrslprime (@mrslprime) reported from Vancouver, British Columbia@Shawhelp Good morning, I'm having trouble with the internet. It says 'No internet'. Please help me if you can, thank you.
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macaroni in a pot (@jooooodooolp) reported from Burnaby, British ColumbiaJust like that. My home internet is down and i was just about to finish my movie. Thanks @ShawInfo
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BdblE (@MsYouDoYou) reported from Burnaby, British Columbia@DaveBeFit @TELUS @Shawhelp We don’t/can’t get fibre so they aren’t that motivated to help.
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Leandro Santos (@ls69360) reported from Burnaby, British Columbia@ShawInfo always a waste of time... Never ever fix any problem.. When are you guys are going to help me??
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Rose Hillier (@rlhnyvr) reported from North Vancouver, British Columbia@NorthVanMike Are you online? @Shawhelp says no known issues. We've been out all morning here at the office 😡
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Jessica Ruth (she/her) (@allen_jessica) reported from Vancouver, British Columbia@Shawhelp hi, our internet is going down frequently today and has been spotty all week. Are there any known issues that could be causing this? Thank you.
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Crystall (@loop1277) reported from Vancouver, British Columbia@Shawhelp are you guys having phone/internet issues in greater Vancouver??? Both my phone and internet are down at my business
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Travel by Rempel (@TRempel604) reported from Vancouver, British ColumbiaYou did it again @ShawInfo @Shawhelp Cable and Internet are not working again. You are the most #Unreliable #Network
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mike blackmon (@MikeyBlackmon) reported from Burnaby, British ColumbiaWow so after 3.5 hours trying to help my parents switch to @ShawInfo and having a tech come out to their house, but they didn’t, and talking to the loyalty team @Shawhelp, they will be going back to Telus, haven’t seen service like this ever, and time for me to switch as well 👎
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Farzad's Barber Shop (@BarbersRBetter) reported from Vancouver, British Columbia@Shawhelp Just sent a you a DM, trying to hook up our new TV box but can’t access any channels and the only online chat is with sales, not technical support. Already tried refreshing the channels with no luck.
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David Schreck (@StrategicThghts) reported from North Vancouver, British Columbia@TerryPlatt5 @TELUS @Shawhelp I had a similar problem when I had Shaw. Turns out old cable has impedance that isn’t compatible with modern digital equipment. Not all technicians know that.
Shaw Issues Reports
Latest outage, problems and issue reports in social media:
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Conor Lloyd (@conorlloyd) reported@Shawhelp is there an eta on the outage in winnipeg.
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Roy (@wpgroy) reported@Shawhelp Why is their English so bad?
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Avinash Dupaguntla (@AvinashDupagun1) reported@Shawhelp Require your help. The internet services in my area(R3C3H3) are going on and off and it's really hard for me to attend the meetings. I have been raising this issue with your support team but they say they don't see any issue. My entire apartment is facing the issue
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epiclyfe (@epiclyfe) reported@Shawhelp any reports of glitchy service in Langley bc area?
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Jennifer J Walters (@JWaltersFemale) reported@ShawClassic @ShawInfo Is the Internet down again in North Central Edmonton?
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Janine Houchin (@HouchinJanine) reported@Shawhelp Is there an outage in the East Sooke area of Vancouver Island?
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Jessica Karasz (@MissJessKarasz) reported@Shawhelp My box is showing no IP. I have unplugged my box from power and the cable waited a minutes and then plugged back in. Can you help?
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Heather wear a mask & wash your hands (@hardlyhethr) reported@Shawhelp hey, my blue curve app keeps kicking me to a screen saying my gateway is offline. It's not. It's been like this for at least a week. Is this a known issue?
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KA Man (@IndianNorth) reported@Shawhelp I read there will be service disruption today In Lower Mainland. What Service will be out?
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Ron Robinson (@RRdoubleRR) reported@Shawhelp I have lost port forwarding. Apparently after I activated BlueCure. Now it is no longer on the modem but on the BlueCurve app or Blue curve cloud? I chatted with the BlueCurve chat app person and they didn't know. Help!!