Shaw Outage Report in Richmond, British Columbia

Problems in the last 24 hours in Richmond, British Columbia

The chart below shows the number of Shaw reports we have received in the last 24 hours from users in Richmond, British Columbia and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Most Reported Problems

The following are the most recent problems reported by Shaw users through our website.

• Internet (55%)
• TV (18%)
• Wi-fi (11%)
• E-mail (9%)
• Total Blackout (6%)
• Phone (2%)

Live Outage Map Near Richmond, British Columbia

The most recent Shaw outage reports came from the following cities: Vancouver, Burnaby, Richmond, North Vancouver, and New Westminster.

City	Problem Type	Report Time
Vancouver	Internet	31 minutes ago
Vancouver	Internet	4 hours ago
Vancouver	Internet	18 hours ago
Vancouver	Internet	19 hours ago
Vancouver	Internet	21 hours ago
Vancouver	Internet	1 day ago

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Shaw Issues Reports Near Richmond, British Columbia

Latest outage, problems and issue reports in Richmond and nearby locations:

• 
  BdblE (@MsYouDoYou) reported 1 minute ago from Burnaby, British Columbia

  I hope @ShawInfo plans to pay for this day of lost work and explain to my staff why payroll is delayed because this is some insane bullshit. Also, when you have a recorded message about an outage, your website shouldn’t say “good news! No outages!”

• 
  Sean Vanderfluit (@Vanderfluit) reported 7 minutes ago from Richmond, British Columbia

  @Shawhelp ...especially since it's been almost two hours since I was told I'd been sent an email confirming the appointment, yet nothing. I wonder if the other customer got it instead. 😕

• 
  Yvonne Bray (@PSPilates) reported 9 minutes ago from West End, British Columbia

  @Shawhelp I tried BlueCurve. Since an outage, I have pixelation, sound drops multiple times in last 3 days. It is TV shows and recorded shows. I have done all the resetting both modem and BlueCurve box to no avail and I moved the modem to a higher level. So what is the solution?

• 
  Yvonne Bray (@PSPilates) reported 10 minutes ago from West End, British Columbia

  @Shawhelp Blue curve not working once again

• 
  Sean Vanderfluit (@Vanderfluit) reported 10 minutes ago from Richmond, British Columbia

  @Shawhelp Convenient you shut down just as your service goes out.

• 
  mrslprime (@mrslprime) reported 10 minutes ago from Vancouver, British Columbia

  @Shawhelp Good morning, I'm having trouble with the internet. It says 'No internet'. Please help me if you can, thank you.

• 
  D Mac. (@macrae_donnie) reported 12 minutes ago from Vancouver, British Columbia

  @FarahKotadia @Shawhelp Stiil down on tech support on hold I still down in

• 
  RitchWorld (@RitchWorld) reported 17 minutes ago from New Westminster, British Columbia

  Had a good talk with .@Shawhelp this weekend. After 20+ years of service, they played the greed game and didn’t want to talk. Called @TELUS and so happy to talk and worked a fabulous deal. father in law is happy as he will be saving $600/ year on home internet, cable and phone.

• 
  Jeff Thorlacius (@jthor099) reported 17 minutes ago from Vancouver, British Columbia

  @Shawhelp Having problems in Vancouver with Gateway. Super slow, buggy, channels displaying incorrectly or not at all. Have cycled power and done system refresh, have unscrewed cables. Any known issues in my area?

• 
  Manpreet Suhi (@ManpreetSuhi) reported 21 minutes ago from Burnaby, British Columbia

  @Shawhelp do you have any update on the outage in Burnaby Deer Lake Area?

• 
  RitchWorld (@RitchWorld) reported 23 minutes ago from New Westminster, British Columbia

  @Shawhelp Actually there is no point. You can train your support to recognize, appreciate and value long terms customers. I was actually surprised how greedy Shaw is. The big kicker was charging my in laws more money for internet 15 than I pay for my 300 internet.

• 
  Allan 2022 (@Festive_Fong) reported 25 minutes ago from Richmond, British Columbia

  @Shawhelp Help me !

• 
  Peter Meiszner (@PeterMeiszner) reported 31 minutes ago from Vancouver, British Columbia

  Is @Novusnow down AGAIN for anyone else in Yaletown? Super frustrating- second time in a month. Going to have to seriously consider switching to @TELUS or @Shawhelp - major problem when you’re working from home.

• 
  BdblE (@MsYouDoYou) reported 37 minutes ago from Burnaby, British Columbia

  So @bchydro doesn’t know how to do their jobs and has taken out the @ShawInfo network, costing us all thousands of dollars in lost work. Good times.

• 
  Prairie Paul (@PaulDoroshenko) reported 41 minutes ago from Vancouver, British Columbia

  @ipf9010 That was @ShawInfo that screwed up our move so badly. Unforgivable. I’m looking for another service provider now. When we get into our new place I’m going to start a CRTC complaint. This is ridiculous.

• 
  BdblE (@MsYouDoYou) reported 45 minutes ago from Burnaby, British Columbia

  @RallyMD @Shawhelp I was mid presentation and had a very busy day. This is not funny. This is income loss and business loss and absolutely unacceptable to take down a whole area unannounced. There is no joke here. This is a massive concern for me and my neighbours.

• 
  Danielle Aichler (@danielaichler) reported 45 minutes ago from Shaughnessy, British Columbia

  @Shawhelp is there a tv outage in Vancouver at the moment?

• 
  Ashley Burr (@AshleyBurr_) reported 48 minutes ago from New Westminster, British Columbia

  @Shawhelp is there an outage in New Westminster BC? Internet appears to be down.

• 
  Alex McRoberts (@webtwozero) reported 55 minutes ago from North Vancouver, British Columbia

  @Shawhelp seeing an outage in North Vancouver?

• 
  Andie Stewart (@Andiecamille) reported 56 minutes ago from Vancouver, British Columbia

  @ShawInfo since my contract ran out, my bill has been increasing MONTHLY. I spoke to an agent and was told that my charges could change month to month unless I sign a contract. As a customer of over 25 years, this is a brutal way to treat your existing clients. #extortion 🤬

Shaw Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Samwise Bigdickenergee, PhD (@torchwook) reported 3 minutes ago

  @ShawInfo I pay a lot of money for internet services, why is it always so slow or not even available? It's not like I'm paying for your bottom tier here. I'm gonna switch services, multiple days a month of no internet isn't worth over $100

• 
  DrinkerDialer (@RobertSlaney2) reported 5 minutes ago

  @Shawhelp Not even a call from Jay. Not like I was expecting much from the terrible customer service I’ve gotten from Shaw anyway

• 
  wyndee (@pinkbutterflie8) reported 7 minutes ago

  @Shawhelp We are having issues with internet again🤬😡

• 
  BigDaddyJay🇨🇦 🇮🇪 (@BigBadBeaver74) reported 8 minutes ago

  @Shawhelp No. No its not. Tried twice and both times I get the recording to call back during business hours. Tried chat help and they were closed too. No worries, Telus is offering us deal now anyway. Thanks.

• 
  Sonja Lucia Aquila (@SonjaLucia) reported 14 minutes ago

  @Shawhelp for the amount of $ we pay for cable, telling us that channels “sometimes cut out” and not offering solutions does not equal assistance or “help”. There has to be a better way

• 
  ChrisCrond (@chriscrond) reported 16 minutes ago from Winnipeg, Manitoba

  The @Shawhelp support and chat in the shaw website legit feels absolutely like your being scammed. The unbelievable incompetence of the agents just adds to that. This is why I stick to month to month contracts. Sure I could have saved money, but I love the ability to LEAVE

• 
  hanithen (@hanithen1) reported 18 minutes ago

  @Shawhelp do you use a smoke signal for an internet connection?

• 
  Evan Scholing (@Magnet_14) reported 20 minutes ago

  @ShawInfo I am now on day 4 in a row of no home services. According to your agents it is due to an “Outage” with no ETA that there is no mention of on your site. I don’t feel any closer to having Internet back on day 4 as I did on day 1. Unacceptable. #its2022 #choosetelus

• 
  noct (@tommyjennings) reported 21 minutes ago

  @ShawInfo fix your internet pls

• 
  DrinkerDialer (@RobertSlaney2) reported 21 minutes ago

  @Shawhelp You have left me with no internet or TV service for 3 days. You are an evil company. I will make it my mission for the rest of my life to tell everyone I know how I’ve been treated by you