Shaw Outage Report in Richmond, British Columbia
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The latest reports from users having issues in Richmond come from postal codes V7C and V6X.
Shaw offers broadband internet, TV and phone services to businesses and individuals. Shaw mainly serves clients in British Columbia and Alberta.
Full Outage Map
E-mailProblems in the last 24 hours in Richmond, British Columbia
The chart below shows the number of Shaw reports we have received in the last 24 hours from users in Richmond and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Shaw. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Shaw users through our website.
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Internet (60%)
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TV (17%)
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Wi-fi (9%)
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Total Blackout (7%)
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E-mail (5%)
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Phone (1%)
Live Outage Map Near Richmond, British Columbia
The most recent Shaw outage reports came from the following cities: Vancouver, North Vancouver, Burnaby, Richmond, New Westminster and Delta.
| City | Problem Type | Report Time |
|---|---|---|
 Vancouver |
Internet | |
| Vancouver |
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| Vancouver |
TV | |
| North Vancouver |
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| Vancouver |
Internet | |
| Vancouver |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Shaw Issues Reports Near Richmond, British Columbia
Latest outage, problems and issue reports in Richmond and nearby locations:
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Crystall
(@loop1277) reported
from
Vancouver, British Columbia
@Shawhelp are you guys having phone/internet issues in greater Vancouver??? Both my phone and internet are down at my business
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Haig Sakouyan
(@haigtweets) reported
from
North Vancouver, British Columbia
@Fidomobile I have multiple phones on my account. One of them was offered 20GB for $50. Another was offered 15GB for $90. Live chat wasn't able to help me get the good offer applied to all my lines. Can you help? If not I'll be exploring @ShawInfo Mobile.
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Quinn Mell-Cobb
(@QuinnMellCobb) reported
from
Vancouver, British Columbia
@Shawhelp Myself and two other people (all with university educations) were unable to figure out how to install it, and now I’m paying for a service I’m not receiving. Come fix this immediately or I’m going back to @TELUS.
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Yvonne Bray
(@PSPilates) reported
from
West End, British Columbia
Totally fed up with Shaw. Audio cuts out repeatedly and it’s always the same responses which never fix the issue. Numerous complaints re same and pixelation. @Shawhelp
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Uli Laue
(@ulilaue) reported
from
Richmond, British Columbia
@WayneFougere @Shawhelp Have you checked the outage map? Bernice thought she had issues but hers was battery related.
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mike blackmon
(@MikeyBlackmon) reported
from
Burnaby, British Columbia
Wow so after 3.5 hours trying to help my parents switch to @ShawInfo and having a tech come out to their house, but they didn’t, and talking to the loyalty team @Shawhelp, they will be going back to Telus, haven’t seen service like this ever, and time for me to switch as well 👎
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macaroni in a pot
(@jooooodooolp) reported
from
Burnaby, British Columbia
Just like that. My home internet is down and i was just about to finish my movie. Thanks @ShawInfo
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Rose Hillier
(@rlhnyvr) reported
from
North Vancouver, British Columbia
@NorthVanMike Are you online? @Shawhelp says no known issues. We've been out all morning here at the office 😡
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BdblE
(@MsYouDoYou) reported
from
Burnaby, British Columbia
@DaveBeFit @TELUS @Shawhelp We don’t/can’t get fibre so they aren’t that motivated to help.
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colored pencil
(@singh_sp) reported
from
Burnaby, British Columbia
@Shawhelp - my internet fiber gig plan sucks. disconnected 25 times Ina day. U tech fixed it and worked for 15 days. Again loses connection every now n then. I work from home. Hampering my work. Tech is scheduled for May 10. Should I close my work till then?
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mrslprime
(@mrslprime) reported
from
Vancouver, British Columbia
@Shawhelp Good morning, I'm having trouble with the internet. It says 'No internet'. Please help me if you can, thank you.
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Farzad's Barber Shop
(@BarbersRBetter) reported
from
Vancouver, British Columbia
@Shawhelp Just sent a you a DM, trying to hook up our new TV box but can’t access any channels and the only online chat is with sales, not technical support. Already tried refreshing the channels with no luck.
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Jessica Ruth (she/her)
(@allen_jessica) reported
from
Vancouver, British Columbia
@Shawhelp hi, our internet is going down frequently today and has been spotty all week. Are there any known issues that could be causing this? Thank you.
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Quinn Mell-Cobb
(@QuinnMellCobb) reported
from
Vancouver, British Columbia
@Shawhelp Myself and two other people (all with university educations) were unable to figure out how to install it, and now I’m paying for a service I’m not receiving. Make this right immediately or I’m going back to @TELUS.
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David Schreck
(@StrategicThghts) reported
from
North Vancouver, British Columbia
@TerryPlatt5 @TELUS @Shawhelp I had a similar problem when I had Shaw. Turns out old cable has impedance that isn’t compatible with modern digital equipment. Not all technicians know that.
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Leandro Santos
(@ls69360) reported
from
Burnaby, British Columbia
@ShawInfo always a waste of time... Never ever fix any problem.. When are you guys are going to help me??
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Andrew Cook
(@andrewcook) reported
from
Burnaby, British Columbia
@Shawhelp why would you cut my internet off after sending me your shaw mobile sim cards? You cut all my service so I have to sign up to tether? I cannot understand why you would do this. A tech now can't come to fix for 7 days. 7!
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Michael Cuddihy
(@Wbaz54) reported
from
Vancouver, British Columbia
@ShawInfo @Shawhelp Hi there, you canceled your tech appt this am an hour after they were supposed to be here and after an hour plus with different people in Support the earliest reschedule is 4 days from now, no internet etc...#move booked long time ago, #nothappy #Shaw
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shea
(@sheaC_3) reported
from
Burnaby, British Columbia
I have had by far the worst customer service experience w: @ShawInfo, I would never recommend.
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Travel by Rempel
(@TRempel604) reported
from
Vancouver, British Columbia
You did it again @ShawInfo @Shawhelp Cable and Internet are not working again. You are the most #Unreliable #Network
Shaw Issues Reports
Latest outage, problems and issue reports in social media:
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Serena Devlin-Wright
(@SerenaDevlin) reported
@Shawhelp Outage in Duncan BC? Been on hold for tech support for 20 mins 😭
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Wilhelmina Martin
(@PMgaijingeisha) reported
@davedotca @Shawhelp They no longer have phone support at night. Had to go onto their chat service on their website. Took one hour to get them to order me a new remote after trialling all of the technical possibilities as to the possible source of the issue.Remote arrived within a week.
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Werd 'EmUp. 💉✖️✌️
(@WerdEmUp) reported
@rikkiprince @Shawhelp @elcostello It says the entire southern Alberta on that page... But I can fix it for you.. Release and renew your IP address to new routing that works. Back online. > ipconfig /release > ipconfig /renew
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Mat Fournier
(@mat4nier) reported
Sigh. Booked my move @Shawhelp a month ago but apparently they just decided to upgrade my service and never decided to enter the move. Now taking an unspecified work vacation while I wait around to find out when they are sending tech. This is why I booked this a month ago. Sigh.
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😇
(@3_putt) reported
@coldcanuck @Shawhelp Not tonight but I do have many issues with Shaw help lol they blocked me for asking for help years ago …
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Jordan
(@Veldex) reported
@Shawhelp Yeah I’ve done all that, the internet is down at my house so I suspect it’s down everywhere around here
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Leigh Anne Ross
(@Tiggereh) reported
@Shawhelp is there an outage on Gabriola? Nothing showing on your site but our internet is down.
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Rick Anderson 🇨🇦
(@RickAnderson) reported
Appears @Shawhelp is having a rather significant Internet+cable outage in our neck of the woods (Vancouver North Shore). Others?
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cimie
(@cim1e) reported
@Shawhelp horrible company i'd rather run my internet out of my own *** while getting ran a train on
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@creatornorth
(@creatornorth) reported
@ShawInfo Those are not details - I am a shaw wifi and I have NEVER been able to access free. Your information is S.hit. Do better