Shaw outages and service status in Richmond, British Columbia

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Full Outage Map

Shaw generated 4 outage signals in the last 24 hours around Richmond, including 4 direct reports.
The most common problems reported in this area mention Internet, Wi-fi, and TV.
The most recent signal from this area was received May 10, 9:12 PM EDT.

Internet (67%)
Wi-fi (14%)
TV (12%)
Total Blackout (4%)
E-mail (2%)
Phone (2%)

The latest reports from users having issues in Richmond come from postal codes V6Y and V7C .

Shaw offers broadband internet, TV and phone services to businesses and individuals. Shaw mainly serves clients in British Columbia and Alberta.

Problems in the last 24 hours in Richmond, British Columbia

The chart below shows the number of Shaw reports we have received in the last 24 hours from users in Richmond, British Columbia and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Time of day (EST)	Number of reports	Richmond	Baseline
May 10, 3:00 AM EDT	0	0	0
May 10, 3:20 AM EDT	0	0	0
May 10, 3:40 AM EDT	0	0	0
May 10, 4:00 AM EDT	0	0	0
May 10, 4:20 AM EDT	0	0	0
May 10, 4:40 AM EDT	0	0	0
May 10, 5:00 AM EDT	0	0	0
May 10, 5:20 AM EDT	0	0	0
May 10, 5:40 AM EDT	0	0	0
May 10, 6:00 AM EDT	0	0	0
May 10, 6:20 AM EDT	0	0	0
May 10, 6:40 AM EDT	0	0	0
May 10, 7:00 AM EDT	0	0	0
May 10, 7:20 AM EDT	0	0	0
May 10, 7:40 AM EDT	0	0	0
May 10, 8:00 AM EDT	0	0	0
May 10, 8:20 AM EDT	0	0	0
May 10, 8:40 AM EDT	0	0	0
May 10, 9:00 AM EDT	0	0	0
May 10, 9:20 AM EDT	0	0	0
May 10, 9:40 AM EDT	0	0	0
May 10, 10:00 AM EDT	0	0	0
May 10, 10:20 AM EDT	0	0	0
May 10, 10:40 AM EDT	0	0	0
May 10, 11:00 AM EDT	0	0	0
May 10, 11:20 AM EDT	0	0	0
May 10, 11:40 AM EDT	0	0	0
May 10, 12:00 PM EDT	0	0	0
May 10, 12:20 PM EDT	0	0	0
May 10, 12:40 PM EDT	0	0	0
May 10, 1:00 PM EDT	0	0	0
May 10, 1:20 PM EDT	0	0	0
May 10, 1:40 PM EDT	0	0	0
May 10, 2:00 PM EDT	0	0	0
May 10, 2:20 PM EDT	0	0	0
May 10, 2:40 PM EDT	0	0	0
May 10, 3:00 PM EDT	0	0	0
May 10, 3:20 PM EDT	0	0	0
May 10, 3:40 PM EDT	0	0	0
May 10, 4:00 PM EDT	0	0	0
May 10, 4:20 PM EDT	0	0	0
May 10, 4:40 PM EDT	0	0	0
May 10, 5:00 PM EDT	0	0	0
May 10, 5:20 PM EDT	0	0	0
May 10, 5:40 PM EDT	0	0	0
May 10, 6:00 PM EDT	0	0	0
May 10, 6:20 PM EDT	0	0	0
May 10, 6:40 PM EDT	0	0	0
May 10, 7:00 PM EDT	0	0	0
May 10, 7:20 PM EDT	0	0	0
May 10, 7:40 PM EDT	0	0	0
May 10, 8:00 PM EDT	0	0	0
May 10, 8:20 PM EDT	0	0	0
May 10, 8:40 PM EDT	0	0	0
May 10, 9:00 PM EDT	0	0	0
May 10, 9:20 PM EDT	0	0	0
May 10, 9:40 PM EDT	0	0	0
May 10, 10:00 PM EDT	0	0	0
May 10, 10:20 PM EDT	0	0	0
May 10, 10:40 PM EDT	0	0	0
May 10, 11:00 PM EDT	0	0	0
May 10, 11:20 PM EDT	0	0	0
May 10, 11:40 PM EDT	0	0	0
May 11, 12:00 AM EDT	0	0	0
May 11, 12:20 AM EDT	0	0	0
May 11, 12:40 AM EDT	0	0	0
May 11, 1:00 AM EDT	0	0	0
May 11, 1:20 AM EDT	0	0	0
May 11, 1:40 AM EDT	0	0	0
May 11, 2:00 AM EDT	0	0	0
May 11, 2:20 AM EDT	0	0	0
May 11, 2:40 AM EDT	0	0	0
May 11, 3:00 AM EDT	0	0	0

At the moment, we haven't detected any problems at Shaw. Are you experiencing issues or an outage? Leave a message in the comments section!

Live Outage Map Near Richmond, British Columbia

The most recent Shaw outage reports came from the following cities: Vancouver, North Vancouver, New Westminster, Richmond, and Burnaby.

City	Problem Type	Report Time
Vancouver	Internet	6 hours ago
Vancouver	Internet	12 hours ago
Vancouver	Wi-fi	15 hours ago
Vancouver	Internet	23 hours ago
Vancouver	Internet	1 day ago
Vancouver	Internet	1 day ago

Nearby cities with recent reports

Vancouver

28 recent signals

6 hours ago

North Vancouver

2 recent signals

2 days ago

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Shaw Issues Reports Near Richmond, British Columbia

Latest outage, problems and issue reports in Richmond and nearby locations:

Jossana Haas (@jossanahaas) reported 7 seconds ago from Vancouver, British Columbia
Shame on you, @ShawInfo @Shawhelp 🤬 poor internet for weeks, when The scheduled visit day arrive, the techs didn’t show up! Worse than that, is rebooking the visit for next week! Worst customer service ever 🤡
BdblE (@MsYouDoYou) reported 3 minutes ago from Burnaby, British Columbia
So @bchydro doesn’t know how to do their jobs and has taken out the @ShawInfo network, costing us all thousands of dollars in lost work. Good times.
Crystal (@theMediaChick) reported 6 minutes ago from Vancouver, British Columbia
@Shawhelp Hey guys! Last min date due to waiting on others' sched, I need my services switched from my apt to a different one in this building on Sunday. I can carry down the hall & hook up, just need you to make the change. Website won't let me log into my account though. Help!
Craig Minielly (@craigminielly) reported 6 minutes ago from Vancouver, British Columbia
@Shawhelp lol stand corrected, as have your internet 300 Service.
Jeff Thorlacius (@jthor099) reported 15 minutes ago from Vancouver, British Columbia
@Shawhelp Nope, ever since I upgraded my service that's all been fine.
Sean Calder (@vinifico) reported 21 minutes ago from Vancouver, British Columbia
Internet service is out in our area. Not a great thing when working from home. 😳 @Shawhelp
Rina Liddle 💜 💜 💜 (@Liddleworks) reported 22 minutes ago from Vancouver, British Columbia
There’s nothing like watching a really intense scene in a movie and getting the notification that your bandwidth isn’t enough or you’re having connectivity issues @Shawhelp, every night this week. I’ve had uninterrupted service for over 10 years and now this.
SuzieCanuck🇨🇦 (@SuzieCanuck) reported 27 minutes ago from Vancouver, British Columbia
@glovesaveluongo @Shawhelp WOW @Shawhelp help the guy out
Alan Alilo (@AliloAlan) reported 30 minutes ago from Vancouver, British Columbia
@Shawhelp hi i wonder i always has problem with my bills
Tracy ترايسي (@tracyglennYVR) reported 35 minutes ago from Burnaby, British Columbia
@ShawInfo Internet down on Halston Court, Burnaby. Is there an issue?
Yvonne Bray (@PSPilates) reported 36 minutes ago from West End, British Columbia
Totally fed up with Shaw. Audio cuts out repeatedly and it’s always the same responses which never fix the issue. Numerous complaints re same and pixelation. @Shawhelp
Mariano D (@marianodss) reported 42 minutes ago from Burnaby, British Columbia
@Shawhelp I’m having an issue with sound. It drops off for a second or 2 intermittently. Does not occur when watching streaming services as I type this it has happened twice in 30 seconds. Any idea? Yes just happened 2 more times. :(
mrslprime (@mrslprime) reported 44 minutes ago from Vancouver, British Columbia
@Shawhelp Good morning, I'm having trouble with the internet. It says 'No internet'. Please help me if you can, thank you.
Yvonne Bray (@PSPilates) reported 47 minutes ago from West End, British Columbia
@Shawhelp Blue curve not working once again
Tazim Damji (@tazimdamji) reported 50 minutes ago from North Vancouver, British Columbia
@Shawhelp hi my modem seems to be down 😣
Alice, The Alice (@AliceTheAlice1) reported 51 minutes ago from Burnaby, British Columbia
@GraemeFreeman @ShawInfo You would not trust an ISP with your home network so it's not like that's too much of a concern. I cannot imagine ever operating my home network via an ISP's Modem's router features.
Bryn Morgan Williams (@brynmw) reported 52 minutes ago from Vancouver, British Columbia
Great. @ShawInfo cable tv down and next available support is next Saturday. No tv for a week would be okay, if I was at school, but it’s Spring Break!!! Time to rethink cable tv and go interwebby.
Prairie Paul (@PaulDoroshenko) reported 53 minutes ago from Vancouver, British Columbia
Every time I contact @ShawInfo to have some service or set up, every single time they screw it up. And again today. More competition would be better than less.
Jessica Ruth (she/her) (@allen_jessica) reported 53 minutes ago from Vancouver, British Columbia
@Shawhelp hi, our internet is going down frequently today and has been spotty all week. Are there any known issues that could be causing this? Thank you.
Marlow 🇨🇦🇺🇦 (@Marlow22) reported 53 minutes ago from Vancouver, British Columbia
@Shawhelp Did you upgrade or change something because our wifi is not working well, extenders all show working but drop off abruptly and don’t rejoin very quickly either. Some devices won’t connect at all!

Shaw Issues Reports

Latest outage, problems and issue reports in social media:

🇨🇦Jay (@jayrlocked) reported 7 minutes ago
@Shawhelp you know we pay an exorbitant amount of money for cable and internet and the service being 2 hours is unacceptable not to mention the frequent everyone’s home from work everyday outages!
Bella Bee (@SmileyYYC) reported 7 minutes ago
@shawhelp 50 minutes on support, getting transferred to 3 agents. And still no answers. Damn how I wish y’all didn’t merge with #Rogers
Ugabug (@MaryPChipman) reported 7 minutes ago
@Shawhelp It's ONLY the TV box. I go on the apps on my TV & watch no problem. Our Internet is strong everywhere.
Roselle E (@RoselleE14) reported 17 minutes ago
@Shawhelp @Shawhelp yes agreed and it would be helpful if you had a public resource not one only within your account. Even when I look in our account it simply only says network outage since 7:35am and that it is being looked into. @bchydro does this very well and is transparent
Trevor Butte (@The_Butte_Man) reported 17 minutes ago
@Shawhelp my home phone will dial out but not in please help
Guy_Barnabe (@GuyBarnabe) reported 17 minutes ago
@Shawhelp problems with ABC this morning in Winnipeg: XRE-031 37 This channel is temporarily unavailable…. Tried on multiple terminals and via Rogers watch-online website…
nobody.hky (@nobodyhky) reported 21 minutes ago
Another outage @Shawhelp. Third today and second full, long outage in just over a week. Open ticket but no communication to customers on their website for any of it.
Jennifer & Devina “The Ginja Ninja” 🇨🇦❤️🇺🇦 (@JenniferKingsb6) reported 23 minutes ago
@Shawhelp Yes, but that’s not the point. The point is releasing an app that doesn’t support iOS 26.4.2 - and thereby angering EVERY customer who has an Apple device. Fix it ASAP, and ensure future updates work for everyone before releasing it.
Dave (@Danrek77) reported 29 minutes ago
@Shawhelp Yes, I didn’t even unbox this new one. I had contacted support immediately after taking the package from Purolator because the box looked trashed. My problem was the lady on support said nothing about bew hardware or when it might come, just the email with the QR Fed Ex label
Vanessa (@Noosiekins) reported 30 minutes ago
@Shawhelp You have NO IDEA how inconvenient it is, especially when you are in the middle of transferring between flights and hotels and your email is down.