Shaw Outage Report in Richmond, British Columbia
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The latest reports from users having issues in Richmond come from postal codes V6Y and V7C.
Shaw offers broadband internet, TV and phone services to businesses and individuals. Shaw mainly serves clients in British Columbia and Alberta.
Full Outage Map
E-mailProblems in the last 24 hours in Richmond, British Columbia
The chart below shows the number of Shaw reports we have received in the last 24 hours from users in Richmond and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Shaw. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Shaw users through our website.
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Internet (62%)
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TV (16%)
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Wi-fi (10%)
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Total Blackout (6%)
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E-mail (5%)
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Phone (1%)
Live Outage Map Near Richmond, British Columbia
The most recent Shaw outage reports came from the following cities: Burnaby, Vancouver, New Westminster, North Vancouver, Delta and Richmond.
| City | Problem Type | Report Time |
|---|---|---|
 Burnaby |
TV | |
| Vancouver |
Internet | |
| Vancouver |
||
| Vancouver |
Total Blackout | |
| Vancouver |
Internet | |
| Vancouver |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Shaw Issues Reports Near Richmond, British Columbia
Latest outage, problems and issue reports in Richmond and nearby locations:
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Monique Cloutier
(@cloutier68) reported
from
Vancouver, British Columbia
@stephenbraverm1 @Jen_Newsted @Shawhelp I could use an upgrade for my internet too. Never seems to get around to do this though.
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Tom Beith
(@Tbeithnow) reported
from
Vancouver, British Columbia
@Shawhelp my cable does not run properly , freezes and I have no sound. I have tried to unplug and restart to no effect . Please help
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Travel by Rempel
(@TRempel604) reported
from
Vancouver, British Columbia
@Shawhelp For the records, day 1 no cable or Internet service from Shaw. #worsecustomerservice #badcablecompany
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Jeff Thorlacius
(@jthor099) reported
from
Vancouver, British Columbia
@Shawhelp Nope, ever since I upgraded my service that's all been fine.
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Marcus Anderson
(@InTheBluePaint) reported
from
North Vancouver, British Columbia
@danat8n @Shawhelp Strange. I’ve rebooted the modem twice now and still having the same problem. Issue is the same on my laptop as well. Even went to my sister’s and tried her wifi (also Shaw) and it didn’t work there either.
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Rina Liddle 💜 💜 💜
(@Liddleworks) reported
from
Vancouver, British Columbia
There’s nothing like watching a really intense scene in a movie and getting the notification that your bandwidth isn’t enough or you’re having connectivity issues @Shawhelp, every night this week. I’ve had uninterrupted service for over 10 years and now this.
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Marcus Anderson
(@InTheBluePaint) reported
from
North Vancouver, British Columbia
@danat8n @Shawhelp I am having the same issue. Cannot listen to or download anything from Apple Music or the App Store.
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Bryn Morgan Williams
(@brynmw) reported
from
Vancouver, British Columbia
Great. @ShawInfo cable tv down and next available support is next Saturday. No tv for a week would be okay, if I was at school, but it’s Spring Break!!! Time to rethink cable tv and go interwebby.
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Thomas Gautreau
(@TomGautreau) reported
from
Vancouver, British Columbia
Dealt with Shaw for forty yrs and thought would give Telus a try on a new service. BIG MISTAKE ! Mon. I called C/ S they told me they would call me in 48 hours or less to deal with problem. No call. @TELUS @Shawhelp Telus customer service offshore. Shaw is in Canada.
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Tazim Damji
(@tazimdamji) reported
from
North Vancouver, British Columbia
@Shawhelp hi my modem seems to be down 😣
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Jessy
(@CoachDhillon) reported
from
Vancouver, British Columbia
Cancel your sports cable packages people. @Shawhelp @TELUS @TELUSsupport @BellMediaPR @RogersHelps @TSN_Sports @Sportsnet
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Nicolas Dextraze
(@nicdex) reported
from
Vancouver, British Columbia
@adymitruk @Shawhelp cable technology is limited they can't provide symmetrical speed and shaw is the worst provider price/bandwidth wise in Canada.
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Gatthew Mriffeth
(@mattgriffeth) reported
from
New Westminster, British Columbia
@LexLee91 @Shawhelp Seconding this. Same lack of service from my house in new west as well
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ABALI
(@G_ABALI_S) reported
from
Vancouver, British Columbia
I will not delete this message until my problem resolves. @Shawhelp
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ABALI
(@G_ABALI_S) reported
from
Vancouver, British Columbia
I change my internet provider Telus to Shaw on the 15 Feb 2020. Shaw said we fill a form and send it on the 24 Feb 2020, but the Telus said there is no request from Shaw. @Shawhelp @ShawInfo @TELUS . Please talk to each other guys I need a solution. It is your miscommunication.
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ABALI
(@G_ABALI_S) reported
from
Vancouver, British Columbia
@Shawhelp I delete my account number in the tweet thank you to warn me. I send a direct message. I hope my issue will be resolve soon.
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Jeff Thorlacius
(@jthor099) reported
from
Vancouver, British Columbia
@Shawhelp Just the one box and it's wireless (Bluecurve). The problem only arises on recordings, not with real-time broadcasts.
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Jeff Thorlacius
(@jthor099) reported
from
Vancouver, British Columbia
@Shawhelp this Bluecurve PVR is crap. Trying to rewind or fast forward recorded shows is near impossible. It freezes & jumps forward erratically, plus the dropping of sound while watching recordings I messaged you about a few days ago is still happening. Please fix this!
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Alfred Kolowrat
(@Alfieak) reported
from
Vancouver, British Columbia
. @VMediaTV my service was disconnected 18days before actual date.I’ve been internetless for 24+ hours.Response is it’s in @ShawHelp hands now. I’m stuck trying to work during hard times and can’t. Poor service and would not recommend either isp.
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Tri
(@geekdad604) reported
from
North Vancouver, British Columbia
@Shawhelp a tech wasn’t able perform our install during our scheduled appointment last week and Shaw didn’t reschedule my port out - now my internet is down. I’m WFH and need connectivity. Help!
Shaw Issues Reports
Latest outage, problems and issue reports in social media:
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Jaskaran Parmar
(@JaskaranParmar_) reported
@Shawhelp I need some help please urgently
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Jon
(@Jon01537027) reported
@Shawhelp all good @TELUS here I come. Enough time spent on the phone with support.
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Egg
(@AndisonSullivan) reported
@Shawhelp Of all my years being forced to go with Shaw, I have never actually gotten a internet connection remotely close to what was advertised. If you live in an area where Shaw can gauge you, they will.
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Commander Choi
(@campbellcopper) reported
@Shawhelp Thank you, didn't realize it was an actual issue, thought it was the general problem with my cable
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Non-fungible teacher
(@EdVorst) reported
Seriously @Sportsnet & @ShawInfo WTAF?!?! You list the @NHLJets game on all four channels but show it on just one, and not the one I was recording. **** your lazy incompetence.
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Ryan
(@Shadow4MVP) reported
@David51199820 @Shawhelp Shaw is still behind - I just walked the dog and there are 4-5 shaw trucks in the area - i spoke to the crew there and they are working on an issue effecting potentially a 10 block area.... but online and support claims no reported outage
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D McMillan🇨🇦🏴🏳️🌈
(@tduncanmcmillan) reported
@Shawhelp We've been through the checklists umpteen times. Shouldn't take that many diagnostics to figure it out. I'll be honest, I think it's a core reluctance by the company to consider a solution that may be expensive
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Ryan
(@Shadow4MVP) reported
@PrismZet @benharapiak @Shawhelp Online still says no issues lol via chat .... 4 shaw trucks in the lot by chicken delight - passed em walking the dog he said they are working on the issue affecting about 10 blocks - he has no idea why support is saying they are not aware of an outage
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D McMillan🇨🇦🏴🏳️🌈
(@tduncanmcmillan) reported
@Shawhelp I just want to be able to help my students and let my kids take their classes with their teachers. It's that simple. It's as simple as offering a service, paying good money for it, and then not receiving it. It should be an easy problem to solve.
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carrie mckinnon
(@CarrieMcKinnon) reported
It appears @Shawhelp in my area is having a worse day than i am #outage