Shaw outages and service status in Richmond, British Columbia

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Full Outage Map

Shaw generated 4 outage signals in the last 24 hours around Richmond, including 4 direct reports.
The most common problems reported in this area mention Internet, Total Blackout, and Wi-fi.
The most recent signal from this area was received Jul 1, 10:59 PM EDT.

Internet (64%)
Total Blackout (13%)
Wi-fi (13%)
TV (8%)
E-mail (3%)

The latest reports from users having issues in Richmond come from postal codes V6Y .

Shaw offers broadband internet, TV and phone services to businesses and individuals. Shaw mainly serves clients in British Columbia and Alberta.

Problems in the last 24 hours in Richmond, British Columbia

The chart below shows the number of Shaw reports we have received in the last 24 hours from users in Richmond, British Columbia and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Time of day (EST)	Number of reports	Richmond	Baseline
Jun 30, 11:20 PM EDT	0	0	0
Jun 30, 11:40 PM EDT	0	0	0
Jul 1, 12:00 AM EDT	0	0	0
Jul 1, 12:20 AM EDT	0	0	0
Jul 1, 12:40 AM EDT	0	0	0
Jul 1, 1:00 AM EDT	0	0	0
Jul 1, 1:20 AM EDT	0	0	0
Jul 1, 1:40 AM EDT	0	0	0
Jul 1, 2:00 AM EDT	0	0	0
Jul 1, 2:20 AM EDT	0	0	0
Jul 1, 2:40 AM EDT	0	0	0
Jul 1, 3:00 AM EDT	0	0	0
Jul 1, 3:20 AM EDT	0	0	0
Jul 1, 3:40 AM EDT	0	0	0
Jul 1, 4:00 AM EDT	0	0	0
Jul 1, 4:20 AM EDT	0	0	0
Jul 1, 4:40 AM EDT	0	0	0
Jul 1, 5:00 AM EDT	0	0	0
Jul 1, 5:20 AM EDT	0	0	0
Jul 1, 5:40 AM EDT	0	0	0
Jul 1, 6:00 AM EDT	0	0	0
Jul 1, 6:20 AM EDT	0	0	0
Jul 1, 6:40 AM EDT	0	0	0
Jul 1, 7:00 AM EDT	0	0	0
Jul 1, 7:20 AM EDT	0	0	0
Jul 1, 7:40 AM EDT	0	0	0
Jul 1, 8:00 AM EDT	0	0	0
Jul 1, 8:20 AM EDT	0	0	0
Jul 1, 8:40 AM EDT	0	0	0
Jul 1, 9:00 AM EDT	0	0	0
Jul 1, 9:20 AM EDT	0	0	0
Jul 1, 9:40 AM EDT	0	0	0
Jul 1, 10:00 AM EDT	0	0	0
Jul 1, 10:20 AM EDT	0	0	0
Jul 1, 10:40 AM EDT	0	0	0
Jul 1, 11:00 AM EDT	0	0	0
Jul 1, 11:20 AM EDT	0	0	0
Jul 1, 11:40 AM EDT	0	0	0
Jul 1, 12:00 PM EDT	0	0	0
Jul 1, 12:20 PM EDT	0	0	0
Jul 1, 12:40 PM EDT	0	0	0
Jul 1, 1:00 PM EDT	0	0	0
Jul 1, 1:20 PM EDT	0	0	0
Jul 1, 1:40 PM EDT	0	0	0
Jul 1, 2:00 PM EDT	0	0	0
Jul 1, 2:20 PM EDT	0	0	0
Jul 1, 2:40 PM EDT	0	0	0
Jul 1, 3:00 PM EDT	0	0	0
Jul 1, 3:20 PM EDT	0	0	0
Jul 1, 3:40 PM EDT	0	0	0
Jul 1, 4:00 PM EDT	0	0	0
Jul 1, 4:20 PM EDT	0	0	0
Jul 1, 4:40 PM EDT	0	0	0
Jul 1, 5:00 PM EDT	0	0	0
Jul 1, 5:20 PM EDT	0	0	0
Jul 1, 5:40 PM EDT	0	0	0
Jul 1, 6:00 PM EDT	0	0	0
Jul 1, 6:20 PM EDT	0	0	0
Jul 1, 6:40 PM EDT	0	0	0
Jul 1, 7:00 PM EDT	0	0	0
Jul 1, 7:20 PM EDT	0	0	0
Jul 1, 7:40 PM EDT	0	0	0
Jul 1, 8:00 PM EDT	0	0	0
Jul 1, 8:20 PM EDT	0	0	0
Jul 1, 8:40 PM EDT	0	0	0
Jul 1, 9:00 PM EDT	0	0	0
Jul 1, 9:20 PM EDT	0	0	0
Jul 1, 9:40 PM EDT	0	0	0
Jul 1, 10:00 PM EDT	0	0	0
Jul 1, 10:20 PM EDT	0	0	0
Jul 1, 10:40 PM EDT	0	0	0
Jul 1, 11:00 PM EDT	0	0	0
Jul 1, 11:20 PM EDT	0	0	0

At the moment, we haven't detected any problems at Shaw. Are you experiencing issues or an outage? Leave a message in the comments section!

Live Outage Map Near Richmond, British Columbia

The most recent Shaw outage reports came from the following cities: Vancouver, New Westminster, North Vancouver, Burnaby, and Richmond.

City	Problem Type	Report Time
Vancouver	Internet	30 minutes ago
Vancouver	Wi-fi	9 hours ago
Vancouver	Internet	18 hours ago
Vancouver	Internet	23 hours ago
Vancouver	Internet	1 day ago
Vancouver	Internet	2 days ago

Nearby cities with recent reports

Vancouver

23 recent signals

30 minutes ago

New Westminster

1 recent signals

3 days ago

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Shaw Issues Reports Near Richmond, British Columbia

Latest outage, problems and issue reports in Richmond and nearby locations:

Bryn Morgan Williams (@brynmw) reported 5 minutes ago from Vancouver, British Columbia
Great. @ShawInfo cable tv down and next available support is next Saturday. No tv for a week would be okay, if I was at school, but it’s Spring Break!!! Time to rethink cable tv and go interwebby.
colored pencil (@singh_sp) reported 11 minutes ago from Burnaby, British Columbia
@Shawhelp - my internet fiber gig plan sucks. disconnected 25 times Ina day. U tech fixed it and worked for 15 days. Again loses connection every now n then. I work from home. Hampering my work. Tech is scheduled for May 10. Should I close my work till then?
Craig Minielly (@craigminielly) reported 11 minutes ago from Vancouver, British Columbia
@Shawhelp I stand corrected, I have your Internet 300 service 🙈 Will do.
Alice, The Alice (@AliceTheAlice1) reported 12 minutes ago from Burnaby, British Columbia
@GraemeFreeman @ShawInfo You would not trust an ISP with your home network so it's not like that's too much of a concern. I cannot imagine ever operating my home network via an ISP's Modem's router features.
Jessy (@CoachDhillon) reported 13 minutes ago from Vancouver, British Columbia
Cancel your sports cable packages people. @Shawhelp @TELUS @TELUSsupport @BellMediaPR @RogersHelps @TSN_Sports @Sportsnet
Gayle Hurmuses (@gaylehurmuses) reported 14 minutes ago from Burnaby, British Columbia
@Shawhelp we waited on hold for 1:45 minutes then your system took our number for call back. Then you called back and left us on hold for 35 minutes now. WTF!
Susan Parker (@docsparker) reported 16 minutes ago from Vancouver, British Columbia
@Shawhelp I am getting nobody to respond to my chat help request. Trying to reboot my TV all day in Vancouver. Please lend a hand!
Michelle Carter (she,her,hers) (@Britbirdvancity) reported 17 minutes ago from Vancouver, British Columbia
@Shawhelp is there an outage in Vancouver? At a time when it's most needed your internet is v unreliable
Travel by Rempel (@TRempel604) reported 19 minutes ago from Vancouver, British Columbia
You did it again @ShawInfo @Shawhelp Cable and Internet are not working again. You are the most #Unreliable #Network
Yvonne Bray (@PSPilates) reported 22 minutes ago from West End, British Columbia
@Shawhelp Blue curve not working once again
Phil IS Ridin' Bikes Again (@PhilRidinBikes) reported 25 minutes ago from New Westminster, British Columbia
@Shawhelp your whole guide system is down. Nothing but channel labels. No program time listings at all.
shirley silberg (@ShirleySilberg) reported 26 minutes ago from Vancouver, British Columbia
@Shawhelp our picture is pixelating and the wait time on the phone is 1 hour. Please help now.
Alan Alilo (@AliloAlan) reported 34 minutes ago from Vancouver, British Columbia
@Shawhelp hi i wonder i always has problem with my bills
Colin Rose (@ColinRose) reported 35 minutes ago from Vancouver, British Columbia
@Shawhelp is there a service issue I’m Vancouver? My internet is out...
Prairie Paul (@PaulDoroshenko) reported 38 minutes ago from Vancouver, British Columbia
@ipf9010 That was @ShawInfo that screwed up our move so badly. Unforgivable. I’m looking for another service provider now. When we get into our new place I’m going to start a CRTC complaint. This is ridiculous.
Uli Laue (@ulilaue) reported 42 minutes ago from Vancouver, British Columbia
@Shawhelp is there an outage in East Van
RAVI PATEL (@ravikanji) reported 43 minutes ago from New Westminster, British Columbia
@Shawhelp worst telephone support. You guys take more than an hour to talk. Don’t pretend you are overbusy.
Moke (@mykeymause) reported 48 minutes ago from North Vancouver, British Columbia
Honestly, Telus sending me an email saying “you’re on the best network in town - way better than @ShawInfo/@FreedomMobile’s” makes me want to switch from Telus... attack ads, wtf?
Jessica Ruth (she/her) (@allen_jessica) reported 52 minutes ago from Vancouver, British Columbia
@Shawhelp hi, our internet is going down frequently today and has been spotty all week. Are there any known issues that could be causing this? Thank you.
Allan 2022 (@Festive_Fong) reported 59 minutes ago from Richmond, British Columbia
@Shawhelp Help me !

Shaw Issues Reports

Latest outage, problems and issue reports in social media:

Jonathan Mason (@masonstcc) reported 3 minutes ago
@shaw @shawhelp So literally nothing is working properly. Service is terrible at best. Not sure this post will even go thru. I pay lots per month and need way better service.
Guy_Barnabe (@GuyBarnabe) reported 5 minutes ago
@Shawhelp problems with ABC this morning in Winnipeg: XRE-031 37 This channel is temporarily unavailable…. Tried on multiple terminals and via Rogers watch-online website…
Madelinenerdfighter from the @IamMADELINEpod (@Madelinenerd) reported 5 minutes ago
@Shawhelp I'm on hold with tech support as my internet is down. Do you have lower mainland outages?
Don T Beakunt (@truebusterflash) reported 6 minutes ago
@Shawhelp I messaged you days ago without a response. Your app also won’t work so attempting to chat with tech support is not an option and now I’ve been on hold for 40min. Your sales calling to lock me in again is poor timing considering the current issues.
Kathryn Taylor (@katinedmonton) reported 7 minutes ago
What is wrong with @Rogers . My husband called twice, was on hold for 20 minutes then you hung up. Will the 3rd time be the charm. I hate that @ShawInfo became @Rogers , terrible service
Ravi Poojara (@RaviPoojara_rp) reported 9 minutes ago
@Rogers and @ShawInfo are most unethical companies. When I’m moving out to another province where they are not able to provide fiber internet service, they are asking for early contact break fine. I’m ready to continue with the contract, it is their inability to provide the
Rick Alsop (@RickAlsop) reported 12 minutes ago
@Shawhelp Yes still issues as its not working
Drimint (@RisenRealm) reported 13 minutes ago
@Shawhelp is there an internet outage in Winnipeg. North Kildonan region? Myself and Shaw using neighbors are all having issues this morning. Cant access the outage map since it's stuck on British Columbia for some reason and your apps won't log in. Not that they ever work anyway
Drimint (@RisenRealm) reported 13 minutes ago
@Shawhelp is there an internet outage in Winnipeg. North Kildonan region? Myself and Shaw using neighbors are all having issues this morning. Cant access the outage map since it's stuck on British Columbia for some reason and your apps won't log in. Not that they ever work anyway
Amanda B (@smandaleeb) reported 16 minutes ago
@Shawhelp Hey Shaw, I've been waiting on hold for 3 hours to get through to Customer Service to tell you that your utility box is smashed and our business hasn't had internet or phone service all afternoon...