Shaw outages and service status in Richmond, British Columbia

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Full Outage Map

Shaw generated 1 outage signal in the last 24 hours around Richmond, including 1 direct report.
The most common problems reported in this area mention Internet, TV, and Wi-fi.
The most recent signal from this area was received Apr 17, 2:57 AM EDT.

Internet (55%)
TV (17%)
Wi-fi (11%)
E-mail (10%)
Total Blackout (5%)
Phone (2%)

The latest reports from users having issues in Richmond come from postal codes V7C and V6X .

Shaw offers broadband internet, TV and phone services to businesses and individuals. Shaw mainly serves clients in British Columbia and Alberta.

Problems in the last 24 hours in Richmond, British Columbia

The chart below shows the number of Shaw reports we have received in the last 24 hours from users in Richmond, British Columbia and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Time of day (EST)	Number of reports	Richmond	Baseline
Apr 16, 10:20 PM EDT	0	0	0
Apr 16, 10:40 PM EDT	0	0	0
Apr 16, 11:00 PM EDT	0	0	0
Apr 16, 11:20 PM EDT	0	0	0
Apr 16, 11:40 PM EDT	0	0	0
Apr 17, 12:00 AM EDT	0	0	0
Apr 17, 12:20 AM EDT	0	0	0
Apr 17, 12:40 AM EDT	0	0	0
Apr 17, 1:00 AM EDT	0	0	0
Apr 17, 1:20 AM EDT	0	0	0
Apr 17, 1:40 AM EDT	0	0	0
Apr 17, 2:00 AM EDT	0	0	0
Apr 17, 2:20 AM EDT	0	0	0
Apr 17, 2:40 AM EDT	0	0	0
Apr 17, 3:00 AM EDT	0	0	0
Apr 17, 3:20 AM EDT	0	0	0
Apr 17, 3:40 AM EDT	0	0	0
Apr 17, 4:00 AM EDT	0	0	0
Apr 17, 4:20 AM EDT	0	0	0
Apr 17, 4:40 AM EDT	0	0	0
Apr 17, 5:00 AM EDT	0	0	0
Apr 17, 5:20 AM EDT	0	0	0
Apr 17, 5:40 AM EDT	0	0	0
Apr 17, 6:00 AM EDT	0	0	0
Apr 17, 6:20 AM EDT	0	0	0
Apr 17, 6:40 AM EDT	0	0	0
Apr 17, 7:00 AM EDT	0	0	0
Apr 17, 7:20 AM EDT	0	0	0
Apr 17, 7:40 AM EDT	0	0	0
Apr 17, 8:00 AM EDT	0	0	0
Apr 17, 8:20 AM EDT	0	0	0
Apr 17, 8:40 AM EDT	0	0	0
Apr 17, 9:00 AM EDT	0	0	0
Apr 17, 9:20 AM EDT	0	0	0
Apr 17, 9:40 AM EDT	0	0	0
Apr 17, 10:00 AM EDT	0	0	0
Apr 17, 10:20 AM EDT	0	0	0
Apr 17, 10:40 AM EDT	0	0	0
Apr 17, 11:00 AM EDT	0	0	0
Apr 17, 11:20 AM EDT	0	0	0
Apr 17, 11:40 AM EDT	0	0	0
Apr 17, 12:00 PM EDT	0	0	0
Apr 17, 12:20 PM EDT	0	0	0
Apr 17, 12:40 PM EDT	0	0	0
Apr 17, 1:00 PM EDT	0	0	0
Apr 17, 1:20 PM EDT	0	0	0
Apr 17, 1:40 PM EDT	0	0	0
Apr 17, 2:00 PM EDT	0	0	0
Apr 17, 2:20 PM EDT	0	0	0
Apr 17, 2:40 PM EDT	0	0	0
Apr 17, 3:00 PM EDT	0	0	0
Apr 17, 3:20 PM EDT	0	0	0
Apr 17, 3:40 PM EDT	0	0	0
Apr 17, 4:00 PM EDT	0	0	0
Apr 17, 4:20 PM EDT	0	0	0
Apr 17, 4:40 PM EDT	0	0	0
Apr 17, 5:00 PM EDT	0	0	0
Apr 17, 5:20 PM EDT	0	0	0
Apr 17, 5:40 PM EDT	0	0	0
Apr 17, 6:00 PM EDT	0	0	0
Apr 17, 6:20 PM EDT	0	0	0
Apr 17, 6:40 PM EDT	0	0	0
Apr 17, 7:00 PM EDT	0	0	0
Apr 17, 7:20 PM EDT	0	0	0
Apr 17, 7:40 PM EDT	0	0	0
Apr 17, 8:00 PM EDT	0	0	0
Apr 17, 8:20 PM EDT	0	0	0
Apr 17, 8:40 PM EDT	0	0	0
Apr 17, 9:00 PM EDT	0	0	0
Apr 17, 9:20 PM EDT	0	0	0
Apr 17, 9:40 PM EDT	0	0	0
Apr 17, 10:00 PM EDT	0	0	0
Apr 17, 10:20 PM EDT	0	0	0

At the moment, we haven't detected any problems at Shaw. Are you experiencing issues or an outage? Leave a message in the comments section!

Live Outage Map Near Richmond, British Columbia

The most recent Shaw outage reports came from the following cities: Vancouver, Burnaby, North Vancouver, Richmond, and New Westminster.

City	Problem Type	Report Time
Vancouver	TV	20 hours ago
Burnaby	Internet	1 day ago
Vancouver	E-mail	1 day ago
Vancouver	Internet	1 day ago
Vancouver	Internet	1 day ago
Vancouver	Internet	2 days ago

Nearby cities with recent reports

Vancouver

32 recent signals

20 hours ago

North Vancouver

2 recent signals

3 days ago

Burnaby

1 recent signals

1 day ago

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Shaw Issues Reports Near Richmond, British Columbia

Latest outage, problems and issue reports in Richmond and nearby locations:

shea (@sheaC_3) reported 6 minutes ago from Burnaby, British Columbia
I have had by far the worst customer service experience w: @ShawInfo, I would never recommend.
Uli Laue (@ulilaue) reported 13 minutes ago from Richmond, British Columbia
@WayneFougere @Shawhelp Have you checked the outage map? Bernice thought she had issues but hers was battery related.
Susan Parker (@docsparker) reported 15 minutes ago from Vancouver, British Columbia
@Shawhelp I am getting nobody to respond to my chat help request. Trying to reboot my TV all day in Vancouver. Please lend a hand!
Quinn Mell-Cobb (@QuinnMellCobb) reported 19 minutes ago from Vancouver, British Columbia
@Shawhelp Myself and two other people (all with university educations) were unable to figure out how to install it, and now I’m paying for a service I’m not receiving. Come fix this immediately or I’m going back to @TELUS.
Jessica Ruth (she/her) (@allen_jessica) reported 20 minutes ago from Vancouver, British Columbia
@Shawhelp hi, our internet is going down frequently today and has been spotty all week. Are there any known issues that could be causing this? Thank you.
mike blackmon (@MikeyBlackmon) reported 21 minutes ago from Burnaby, British Columbia
Wow so after 3.5 hours trying to help my parents switch to @ShawInfo and having a tech come out to their house, but they didn’t, and talking to the loyalty team @Shawhelp, they will be going back to Telus, haven’t seen service like this ever, and time for me to switch as well 👎
Yvonne Bray (@PSPilates) reported 23 minutes ago from West End, British Columbia
@Shawhelp Is there an outage at UBC?
Farzad's Barber Shop (@BarbersRBetter) reported 23 minutes ago from Vancouver, British Columbia
@Shawhelp Just sent a you a DM, trying to hook up our new TV box but can’t access any channels and the only online chat is with sales, not technical support. Already tried refreshing the channels with no luck.
Michelle Carter 🇬🇧🇨🇦 (@Britbirdvancity) reported 26 minutes ago from Vancouver, British Columbia
@Shawhelp is there an outage in Vancouver? My internet keeps dropping out. Getting frustrated withthese constant disruptions in service.
Jossana Haas (@jossanahaas) reported 26 minutes ago from Vancouver, British Columbia
Shame on you, @ShawInfo @Shawhelp 🤬 poor internet for weeks, when The scheduled visit day arrive, the techs didn’t show up! Worse than that, is rebooking the visit for next week! Worst customer service ever 🤡
Alan Alilo (@AliloAlan) reported 27 minutes ago from Vancouver, British Columbia
@Shawhelp hi i wonder i always has problem with my bills
RitchWorld (@RitchWorld) reported 29 minutes ago from New Westminster, British Columbia
Had a good talk with .@Shawhelp this weekend. After 20+ years of service, they played the greed game and didn’t want to talk. Called @TELUS and so happy to talk and worked a fabulous deal. father in law is happy as he will be saving $600/ year on home internet, cable and phone.
Michael Cuddihy (@Wbaz54) reported 32 minutes ago from Vancouver, British Columbia
@ShawInfo @Shawhelp Hi there, you canceled your tech appt this am an hour after they were supposed to be here and after an hour plus with different people in Support the earliest reschedule is 4 days from now, no internet etc...#move booked long time ago, #nothappy #Shaw
Chris Simpson (@chris_e_simpson) reported 33 minutes ago from North Vancouver, British Columbia
Darn it, internet connection. Hey @Shawhelp is there an issue in North Vancouver? My modem won't go past the green flashing stage.
RitchWorld (@RitchWorld) reported 42 minutes ago from New Westminster, British Columbia
@Shawhelp Actually there is no point. You can train your support to recognize, appreciate and value long terms customers. I was actually surprised how greedy Shaw is. The big kicker was charging my in laws more money for internet 15 than I pay for my 300 internet.
Crystal (@theMediaChick) reported 45 minutes ago from Vancouver, British Columbia
@Shawhelp Hey guys! Last min date due to waiting on others' sched, I need my services switched from my apt to a different one in this building on Sunday. I can carry down the hall & hook up, just need you to make the change. Website won't let me log into my account though. Help!
Alice, The Alice (@AliceTheAlice1) reported 45 minutes ago from Burnaby, British Columbia
@GraemeFreeman @ShawInfo You would not trust an ISP with your home network so it's not like that's too much of a concern. I cannot imagine ever operating my home network via an ISP's Modem's router features.
Jeff Thorlacius (@jthor099) reported 48 minutes ago from Vancouver, British Columbia
@Shawhelp Nope, ever since I upgraded my service that's all been fine.
Rob Grey (@rgrey1) reported 55 minutes ago from Burnaby, British Columbia
@Shawhelp I'm spoken to your tech support many many time and they can't help me. Your custom service will not help. Maybe time to speak to @TELUSsupport or @Bell_Support would help me on a New Client Account! #shaw
Sean Calder (@vinifico) reported 56 minutes ago from Vancouver, British Columbia
Internet service is out in our area. Not a great thing when working from home. 😳 @Shawhelp

Shaw Issues Reports

Latest outage, problems and issue reports in social media:

bc_2027 (@bc_2030_vision) reported 1 minute ago
@Shawhelp Just ch 199 in Victoria . I just got thru on phone. Agent has worked with back office and confirmed the issue. Back office is escalating with channel provider. “THe Frame” Said it might take a day or two but should be fixed. Cheers.
b ☾ (@brandobrennan) reported 2 minutes ago
@Shawhelp being on hold for 3 hours so far is quite ridiculous (2 days in a row now). At this point i’m about to dispute charges w my bank. Why is your customer service impossible to contact?
பயில்வான் ரங்கன் (@bayilwaan) reported 5 minutes ago
@Shawhelp I have billing issue for last month....I was charged 70$ for autopayment failure...Though I paid total due on the same day. Shared details in DM. Please have someone look at this earliest. I am a customer of past 3 years. I will disconnect my service right away if I didnt proper response.
We Talk Wrestling (@WeTalkWrestling) reported 8 minutes ago
@Shawhelp hey shaw is your internet down in calgary SE? Got no internet for the last 45mins
'Nucknation (@surrey1111) reported 13 minutes ago
@Shawhelp Thanks for asking. My wifi is good. But i have barely got 1 line on network (vertical), and sometimes in the other end of my house, i can’t download or upload and call drops. I was hoping to change something there to make it better.
Drimint (@RisenRealm) reported 15 minutes ago
@Shawhelp is there an internet outage in Winnipeg. North Kildonan region? Myself and Shaw using neighbors are all having issues this morning. Cant access the outage map since it's stuck on British Columbia for some reason and your apps won't log in. Not that they ever work anyway
Guy_Barnabe (@GuyBarnabe) reported 18 minutes ago
@Shawhelp problems with ABC this morning in Winnipeg: XRE-031 37 This channel is temporarily unavailable…. Tried on multiple terminals and via Rogers watch-online website…
RogersHelps (@RogersHelps) reported 18 minutes ago
@jcnhooper @Shawhelp Hi James. Please connect with technical support at 1-888-764-3771 so we can ensure proper steps are being taken to resolve any technical issues you are experiencing. -Eric
Release the files (@BlackBlazeE) reported 20 minutes ago
No stream today as the internet issues are back. Weirdly consistent numbers on up/down speeds, and ping when this happens. Almost like @ShawInfo is throttling our connection.
Matthew Johnson (@McJohnson922) reported 23 minutes ago
@Shawhelp So yeah, you'll have to forgive me if I'm not particularly inclined to spend my Christmas Eve on the phone with tech support, with high chances of it being the same unhelpful support guy as last time.