Shaw outages and service status in Richmond, British Columbia

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Full Outage Map

Shaw generated 2 outage signals in the last 24 hours around Richmond, including 2 direct reports.
The most common problems reported in this area mention Internet, TV, and Wi-fi.
The most recent signal from this area was received Apr 28, 3:07 PM EDT.

Internet (67%)
TV (15%)
Wi-fi (10%)
Total Blackout (5%)
E-mail (3%)

The latest reports from users having issues in Richmond come from postal codes V6Y and V7C .

Shaw offers broadband internet, TV and phone services to businesses and individuals. Shaw mainly serves clients in British Columbia and Alberta.

Problems in the last 24 hours in Richmond, British Columbia

The chart below shows the number of Shaw reports we have received in the last 24 hours from users in Richmond, British Columbia and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Time of day (EST)	Number of reports	Richmond	Baseline
Apr 28, 12:20 AM EDT	0	0	0
Apr 28, 12:40 AM EDT	0	0	0
Apr 28, 1:00 AM EDT	0	0	0
Apr 28, 1:20 AM EDT	0	0	0
Apr 28, 1:40 AM EDT	0	0	0
Apr 28, 2:00 AM EDT	0	0	0
Apr 28, 2:20 AM EDT	0	0	0
Apr 28, 2:40 AM EDT	0	0	0
Apr 28, 3:00 AM EDT	0	0	0
Apr 28, 3:20 AM EDT	0	0	0
Apr 28, 3:40 AM EDT	0	0	0
Apr 28, 4:00 AM EDT	0	0	0
Apr 28, 4:20 AM EDT	0	0	0
Apr 28, 4:40 AM EDT	0	0	0
Apr 28, 5:00 AM EDT	0	0	0
Apr 28, 5:20 AM EDT	0	0	0
Apr 28, 5:40 AM EDT	0	0	0
Apr 28, 6:00 AM EDT	0	0	0
Apr 28, 6:20 AM EDT	0	0	0
Apr 28, 6:40 AM EDT	0	0	0
Apr 28, 7:00 AM EDT	0	0	0
Apr 28, 7:20 AM EDT	0	0	0
Apr 28, 7:40 AM EDT	0	0	0
Apr 28, 8:00 AM EDT	0	0	0
Apr 28, 8:20 AM EDT	0	0	0
Apr 28, 8:40 AM EDT	0	0	0
Apr 28, 9:00 AM EDT	0	0	0
Apr 28, 9:20 AM EDT	0	0	0
Apr 28, 9:40 AM EDT	0	0	0
Apr 28, 10:00 AM EDT	0	0	0
Apr 28, 10:20 AM EDT	0	0	0
Apr 28, 10:40 AM EDT	0	0	0
Apr 28, 11:00 AM EDT	0	0	0
Apr 28, 11:20 AM EDT	0	0	0
Apr 28, 11:40 AM EDT	0	0	0
Apr 28, 12:00 PM EDT	0	0	0
Apr 28, 12:20 PM EDT	0	0	0
Apr 28, 12:40 PM EDT	0	0	0
Apr 28, 1:00 PM EDT	0	0	0
Apr 28, 1:20 PM EDT	0	0	0
Apr 28, 1:40 PM EDT	0	0	0
Apr 28, 2:00 PM EDT	0	0	0
Apr 28, 2:20 PM EDT	0	0	0
Apr 28, 2:40 PM EDT	0	0	0
Apr 28, 3:00 PM EDT	0	0	0
Apr 28, 3:20 PM EDT	0	0	0
Apr 28, 3:40 PM EDT	0	0	0
Apr 28, 4:00 PM EDT	0	0	0
Apr 28, 4:20 PM EDT	0	0	0
Apr 28, 4:40 PM EDT	0	0	0
Apr 28, 5:00 PM EDT	0	0	0
Apr 28, 5:20 PM EDT	0	0	0
Apr 28, 5:40 PM EDT	0	0	0
Apr 28, 6:00 PM EDT	0	0	0
Apr 28, 6:20 PM EDT	0	0	0
Apr 28, 6:40 PM EDT	0	0	0
Apr 28, 7:00 PM EDT	0	0	0
Apr 28, 7:20 PM EDT	0	0	0
Apr 28, 7:40 PM EDT	0	0	0
Apr 28, 8:00 PM EDT	0	0	0
Apr 28, 8:20 PM EDT	0	0	0
Apr 28, 8:40 PM EDT	0	0	0
Apr 28, 9:00 PM EDT	0	0	0
Apr 28, 9:20 PM EDT	0	0	0
Apr 28, 9:40 PM EDT	0	0	0
Apr 28, 10:00 PM EDT	0	0	0
Apr 28, 10:20 PM EDT	0	0	0
Apr 28, 10:40 PM EDT	0	0	0
Apr 28, 11:00 PM EDT	0	0	0
Apr 28, 11:20 PM EDT	0	0	0
Apr 28, 11:40 PM EDT	0	0	0
Apr 29, 12:00 AM EDT	0	0	0
Apr 29, 12:20 AM EDT	0	0	0

At the moment, we haven't detected any problems at Shaw. Are you experiencing issues or an outage? Leave a message in the comments section!

Live Outage Map Near Richmond, British Columbia

The most recent Shaw outage reports came from the following cities: Vancouver, New Westminster, Richmond, Burnaby, and North Vancouver.

City	Problem Type	Report Time
Vancouver	Wi-fi	9 hours ago
Vancouver	Internet	20 hours ago
New Westminster	TV	1 day ago
Vancouver	Internet	1 day ago
Vancouver	Internet	1 day ago
Vancouver	Internet	1 day ago

Nearby cities with recent reports

Vancouver

15 recent signals

9 hours ago

New Westminster

1 recent signals

1 day ago

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Shaw Issues Reports Near Richmond, British Columbia

Latest outage, problems and issue reports in Richmond and nearby locations:

Peter Meiszner (@PeterMeiszner) reported 2 minutes ago from Vancouver, British Columbia
Is @Novusnow down AGAIN for anyone else in Yaletown? Super frustrating- second time in a month. Going to have to seriously consider switching to @TELUS or @Shawhelp - major problem when you’re working from home.
Alice, The Alice (@AliceTheAlice1) reported 2 minutes ago from Burnaby, British Columbia
@GraemeFreeman @ShawInfo You would not trust an ISP with your home network so it's not like that's too much of a concern. I cannot imagine ever operating my home network via an ISP's Modem's router features.
Quinn Mell-Cobb (@QuinnMellCobb) reported 2 minutes ago from Vancouver, British Columbia
@Shawhelp Myself and two other people (all with university educations) were unable to figure out how to install it, and now I’m paying for a service I’m not receiving. Come fix this immediately or I’m going back to @TELUS.
Jessy (@CoachDhillon) reported 5 minutes ago from Vancouver, British Columbia
Cancel your sports cable packages people. @Shawhelp @TELUS @TELUSsupport @BellMediaPR @RogersHelps @TSN_Sports @Sportsnet
Jeff Thorlacius (@jthor099) reported 6 minutes ago from Vancouver, British Columbia
@Shawhelp Just the one box and it's wireless (Bluecurve). The problem only arises on recordings, not with real-time broadcasts.
BdblE (@MsYouDoYou) reported 10 minutes ago from Burnaby, British Columbia
@RallyMD @Shawhelp I was mid presentation and had a very busy day. This is not funny. This is income loss and business loss and absolutely unacceptable to take down a whole area unannounced. There is no joke here. This is a massive concern for me and my neighbours.
colored pencil (@singh_sp) reported 13 minutes ago from Burnaby, British Columbia
@Shawhelp - my internet fiber gig plan sucks. disconnected 25 times Ina day. U tech fixed it and worked for 15 days. Again loses connection every now n then. I work from home. Hampering my work. Tech is scheduled for May 10. Should I close my work till then?
Michelle Carter (she,her,hers) (@Britbirdvancity) reported 13 minutes ago from Vancouver, British Columbia
@Shawhelp is there an outage in Vancouver? At a time when it's most needed your internet is v unreliable
aanshik1 (@Aanshik1) reported 19 minutes ago from Vancouver, British Columbia
@Shawhelp I am facing intermittent connectivity issues again. I have sent you DM with the info, pls advise ASAP!
Pattycakes🍰 (@patricklabelle7) reported 19 minutes ago from New Westminster, British Columbia
@Shawhelp Cable and Internet has been down since Monday here in Nee West.👿🤬
Barb Snelgrove (@megamouthtweets) reported 20 minutes ago from Vancouver, British Columbia
Amazing game. Regrettably due to a horrible @ShawInfo feed, we missed much of the #WeTheNorth frenzy as we had to watch an American channel. But wow @Raptors WELL DONE! #RaptorsIn6
Chris Falskow (@falskow) reported 21 minutes ago from Delta, British Columbia
@Eastlink @EastlinkSupport Hey @Shawhelp I hope you’re paying attention here. We could really use your service in North Delta!
Craig Minielly (@craigminielly) reported 22 minutes ago from Vancouver, British Columbia
@Shawhelp lol stand corrected, as have your internet 300 Service.
Tiffany Kalanj (@TiffanyKalanj) reported 25 minutes ago from Vancouver, British Columbia
Word to the wise- don’t use @ShawInfo - they added charges to my bill and I’ve been bounced from messenger, phone and now “email” customer service reps each time I’m told “sorry I’m not able to help me”. Careful - don’t sign a contract. #shady
Tri (@geekdad604) reported 30 minutes ago from North Vancouver, British Columbia
@Shawhelp a tech wasn’t able perform our install during our scheduled appointment last week and Shaw didn’t reschedule my port out - now my internet is down. I’m WFH and need connectivity. Help!
Allan 2022 (@Festive_Fong) reported 42 minutes ago from Richmond, British Columbia
@Shawhelp Help me !
Curtis (@Jones_NS99) reported 43 minutes ago from North Vancouver, British Columbia
Hey @Shawhelp your agent just disconnected us after offering a retention plan that was more than what your website quotes new customers. This is after 3 weeks of disrupted service. What is going on over there?
Gayle Hurmuses (@gaylehurmuses) reported 50 minutes ago from Burnaby, British Columbia
@Shawhelp we waited on hold for 1:45 minutes then your system took our number for call back. Then you called back and left us on hold for 35 minutes now. WTF!
Gatthew Mriffeth (@mattgriffeth) reported 53 minutes ago from New Westminster, British Columbia
@LexLee91 @Shawhelp Seconding this. Same lack of service from my house in new west as well
Yvonne Bray (@PSPilates) reported 54 minutes ago from West End, British Columbia
@Shawhelp Is there an outage at UBC?

Shaw Issues Reports

Latest outage, problems and issue reports in social media:

🇨🇦 Fans of the Wpg Jets 🇨🇦 🏒🇺🇦 (@FansoftheJets) reported 5 minutes ago
@Shawhelp My email is out for the 3rd time in a week. I can not log into webmail OR my account. I pay you a small fortune for service and all I get his problems
Vanessa (@Noosiekins) reported 6 minutes ago
@Shawhelp You have NO IDEA how inconvenient it is, especially when you are in the middle of transferring between flights and hotels and your email is down.
பயில்வான் ரங்கன் (@bayilwaan) reported 6 minutes ago
@Shawhelp I have billing issue for last month....I was charged 70$ for autopayment failure...Though I paid total due on the same day. Shared details in DM. Please have someone look at this earliest. I am a customer of past 3 years. I will disconnect my service right away if I didnt proper response.
Jennifer & Devina “The Ginja Ninja” 🇨🇦❤️🇺🇦 (@JenniferKingsb6) reported 7 minutes ago
@Shawhelp I need to order a new remote for my DCX 3200-M cable box. Can you help me?
Bella Bee  (@SmileyYYC) reported 10 minutes ago
@Shawhelp I was asked during a technical support call to stay on the line for a quick survey. Tanya decided not to provide that
Guy_Barnabe (@GuyBarnabe) reported 10 minutes ago
@Shawhelp problems with ABC this morning in Winnipeg: XRE-031 37 This channel is temporarily unavailable…. Tried on multiple terminals and via Rogers watch-online website…
b ☾ (@brandobrennan) reported 15 minutes ago
@Shawhelp I’ve called 2x today for customer support and after 2 hours on hold, the call goes dead (both times). I need help??
Siatoro (@Siatoro) reported 16 minutes ago
@Shawhelp Shaw email servers down? Webmail works but no email received on PC, Android, iPhone. Error saying server issues, password issues, etc.
Scott Morrison (@atnmorrison) reported 16 minutes ago
@Shawhelp when will issue with routers be resolved
Drimint (@RisenRealm) reported 20 minutes ago
@Shawhelp is there an internet outage in Winnipeg. North Kildonan region? Myself and Shaw using neighbors are all having issues this morning. Cant access the outage map since it's stuck on British Columbia for some reason and your apps won't log in. Not that they ever work anyway