Shaw outages and service status in Richmond, British Columbia

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Full Outage Map

Shaw generated 5 outage signals in the last 24 hours around Richmond, including 5 direct reports.
The most common problems reported in this area mention Internet, Wi-fi, and TV.
The most recent signal from this area was received May 7, 7:11 PM EDT.

Internet (63%)
Wi-fi (14%)
TV (14%)
Total Blackout (5%)
E-mail (3%)
Phone (2%)

The latest reports from users having issues in Richmond come from postal codes V6Y and V7C .

Shaw offers broadband internet, TV and phone services to businesses and individuals. Shaw mainly serves clients in British Columbia and Alberta.

Problems in the last 24 hours in Richmond, British Columbia

The chart below shows the number of Shaw reports we have received in the last 24 hours from users in Richmond, British Columbia and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Time of day (EST)	Number of reports	Richmond	Baseline
May 6, 8:00 PM EDT	0	0	0
May 6, 8:20 PM EDT	0	0	0
May 6, 8:40 PM EDT	0	0	0
May 6, 9:00 PM EDT	0	0	0
May 6, 9:20 PM EDT	0	0	0
May 6, 9:40 PM EDT	0	0	0
May 6, 10:00 PM EDT	0	0	0
May 6, 10:20 PM EDT	0	0	0
May 6, 10:40 PM EDT	0	0	0
May 6, 11:00 PM EDT	0	0	0
May 6, 11:20 PM EDT	0	0	0
May 6, 11:40 PM EDT	0	0	0
May 7, 12:00 AM EDT	0	0	0
May 7, 12:20 AM EDT	0	0	0
May 7, 12:40 AM EDT	0	0	0
May 7, 1:00 AM EDT	0	0	0
May 7, 1:20 AM EDT	0	0	0
May 7, 1:40 AM EDT	0	0	0
May 7, 2:00 AM EDT	0	0	0
May 7, 2:20 AM EDT	0	0	0
May 7, 2:40 AM EDT	0	0	0
May 7, 3:00 AM EDT	0	0	0
May 7, 3:20 AM EDT	0	0	0
May 7, 3:40 AM EDT	0	0	0
May 7, 4:00 AM EDT	0	0	0
May 7, 4:20 AM EDT	0	0	0
May 7, 4:40 AM EDT	0	0	0
May 7, 5:00 AM EDT	0	0	0
May 7, 5:20 AM EDT	0	0	0
May 7, 5:40 AM EDT	0	0	0
May 7, 6:00 AM EDT	0	0	0
May 7, 6:20 AM EDT	0	0	0
May 7, 6:40 AM EDT	0	0	0
May 7, 7:00 AM EDT	0	0	0
May 7, 7:20 AM EDT	0	0	0
May 7, 7:40 AM EDT	0	0	0
May 7, 8:00 AM EDT	0	0	0
May 7, 8:20 AM EDT	0	0	0
May 7, 8:40 AM EDT	0	0	0
May 7, 9:00 AM EDT	0	0	0
May 7, 9:20 AM EDT	0	0	0
May 7, 9:40 AM EDT	0	0	0
May 7, 10:00 AM EDT	0	0	0
May 7, 10:20 AM EDT	0	0	0
May 7, 10:40 AM EDT	0	0	0
May 7, 11:00 AM EDT	0	0	0
May 7, 11:20 AM EDT	0	0	0
May 7, 11:40 AM EDT	0	0	0
May 7, 12:00 PM EDT	0	0	0
May 7, 12:20 PM EDT	0	0	0
May 7, 12:40 PM EDT	0	0	0
May 7, 1:00 PM EDT	0	0	0
May 7, 1:20 PM EDT	0	0	0
May 7, 1:40 PM EDT	0	0	0
May 7, 2:00 PM EDT	0	0	0
May 7, 2:20 PM EDT	0	0	0
May 7, 2:40 PM EDT	0	0	0
May 7, 3:00 PM EDT	0	0	0
May 7, 3:20 PM EDT	0	0	0
May 7, 3:40 PM EDT	0	0	0
May 7, 4:00 PM EDT	0	0	0
May 7, 4:20 PM EDT	0	0	0
May 7, 4:40 PM EDT	0	0	0
May 7, 5:00 PM EDT	0	0	0
May 7, 5:20 PM EDT	0	0	0
May 7, 5:40 PM EDT	0	0	0
May 7, 6:00 PM EDT	0	0	0
May 7, 6:20 PM EDT	0	0	0
May 7, 6:40 PM EDT	0	0	0
May 7, 7:00 PM EDT	0	0	0
May 7, 7:20 PM EDT	0	0	0
May 7, 7:40 PM EDT	0	0	0
May 7, 8:00 PM EDT	0	0	0

At the moment, we haven't detected any problems at Shaw. Are you experiencing issues or an outage? Leave a message in the comments section!

Live Outage Map Near Richmond, British Columbia

The most recent Shaw outage reports came from the following cities: Vancouver, North Vancouver, New Westminster, Richmond, and Burnaby.

City	Problem Type	Report Time
Vancouver	Wi-fi	51 minutes ago
Vancouver	Internet	5 hours ago
Vancouver	Internet	7 hours ago
Vancouver	Internet	15 hours ago
Vancouver	Internet	19 hours ago
Vancouver	Wi-fi	2 days ago

Nearby cities with recent reports

Vancouver

23 recent signals

51 minutes ago

North Vancouver

2 recent signals

3 days ago

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Shaw Issues Reports Near Richmond, British Columbia

Latest outage, problems and issue reports in Richmond and nearby locations:

Susan Parker (@docsparker) reported 1 second ago from Vancouver, British Columbia
@Shawhelp I am getting nobody to respond to my chat help request. Trying to reboot my TV all day in Vancouver. Please lend a hand!
Yvonne Bray (@PSPilates) reported 1 minute ago from West End, British Columbia
@Shawhelp Blue curve not working once again
Curtis (@Jones_NS99) reported 4 minutes ago from North Vancouver, British Columbia
@Shawhelp I do not normally escalate these things, but I am floored by the absurdity of what I just experienced on behalf of a family member, who has been a loyal customer for 40 years. I will DM, but honestly, you need to do better.
Monique Cloutier (@cloutier68) reported 10 minutes ago from Vancouver, British Columbia
@stephenbraverm1 @Jen_Newsted @Shawhelp I could use an upgrade for my internet too. Never seems to get around to do this though.
Craig Minielly (@craigminielly) reported 19 minutes ago from Vancouver, British Columbia
@Shawhelp lol stand corrected, as have your internet 300 Service.
David Schreck (@StrategicThghts) reported 19 minutes ago from North Vancouver, British Columbia
@TerryPlatt5 @TELUS @Shawhelp I had a similar problem when I had Shaw. Turns out old cable has impedance that isn’t compatible with modern digital equipment. Not all technicians know that.
Norm (@phoenix45photo) reported 27 minutes ago from North Vancouver, British Columbia
@Shawhelp I sent a DM last evening at 6pm about my cable not working, I have not heard back ...
mrslprime (@mrslprime) reported 27 minutes ago from Vancouver, British Columbia
@Shawhelp Good morning, I'm having trouble with the internet. It says 'No internet'. Please help me if you can, thank you.
Allan 2022 (@Festive_Fong) reported 28 minutes ago from Richmond, British Columbia
@Shawhelp Help me !
Prairie Paul (@PaulDoroshenko) reported 29 minutes ago from Vancouver, British Columbia
Every time I contact @ShawInfo to have some service or set up, every single time they screw it up. And again today. More competition would be better than less.
BdblE (@MsYouDoYou) reported 32 minutes ago from Burnaby, British Columbia
@DaveBeFit @TELUS @Shawhelp We don’t/can’t get fibre so they aren’t that motivated to help.
Sean Vanderfluit (@Vanderfluit) reported 34 minutes ago from Richmond, British Columbia
@Shawhelp Convenient you shut down just as your service goes out.
Leandro Santos (@ls69360) reported 37 minutes ago from Burnaby, British Columbia
@ShawInfo always a waste of time... Never ever fix any problem.. When are you guys are going to help me??
Graham Mcphee (@gamcphee) reported 45 minutes ago from Burnaby, British Columbia
@Shawhelp Many problems with television reception . All day.
Moke (@mykeymause) reported 50 minutes ago from North Vancouver, British Columbia
Honestly, Telus sending me an email saying “you’re on the best network in town - way better than @ShawInfo/@FreedomMobile’s” makes me want to switch from Telus... attack ads, wtf?
Marcus Anderson (@InTheBluePaint) reported 52 minutes ago from North Vancouver, British Columbia
@danat8n @Shawhelp Strange. I’ve rebooted the modem twice now and still having the same problem. Issue is the same on my laptop as well. Even went to my sister’s and tried her wifi (also Shaw) and it didn’t work there either.
SIXO FOUR (@sixo_four) reported 54 minutes ago from North Vancouver, British Columbia
@TELUSsupport @TELUS I have been a loyal customer for years and when my contract is up and I request a promo offer from your website and you say NO, makes switching to @ShawInfo that much easier of a decision. Brutal.
Tom Beith (@Tbeithnow) reported 56 minutes ago from Vancouver, British Columbia
@Shawhelp my cable does not run properly , freezes and I have no sound. I have tried to unplug and restart to no effect . Please help
BdblE (@MsYouDoYou) reported 59 minutes ago from Burnaby, British Columbia
I hope @ShawInfo plans to pay for this day of lost work and explain to my staff why payroll is delayed because this is some insane bullshit. Also, when you have a recorded message about an outage, your website shouldn’t say “good news! No outages!”
Alice, The Alice (@AliceTheAlice1) reported 60 minutes ago from Burnaby, British Columbia
@GraemeFreeman @ShawInfo You would not trust an ISP with your home network so it's not like that's too much of a concern. I cannot imagine ever operating my home network via an ISP's Modem's router features.

Shaw Issues Reports

Latest outage, problems and issue reports in social media:

Heldy (@HeldyCarvalho) reported 3 minutes ago
@Shawhelp Thanks. I have been trying to use the chat since 9AM. The auto log out feature every 10 minutes is brutal when you have to hold for support for at least hours. The only reason I stayed with Shaw is because you have had better support than Telus, historically.
Ugabug (@MaryPChipman) reported 3 minutes ago
@Shawhelp Yes, the new TV box (#2) is running, however, without a cable, the signal sometimes cuts out - the Internet might be down or slow for a nanosecond. Our WiFi shows as being strong.
Kathryn Taylor (@katinedmonton) reported 5 minutes ago
What is wrong with @Rogers . My husband called twice, was on hold for 20 minutes then you hung up. Will the 3rd time be the charm. I hate that @ShawInfo became @Rogers , terrible service
Gail Eckert (@gaileckert) reported 10 minutes ago
@Shawhelp reporting outage in River heights. Please advise status
MrYeti (@XLegitJetsFanX) reported 12 minutes ago
@nobodyhky @Shawhelp Starlink buddy I switched and never will switch back
Heldy (@HeldyCarvalho) reported 13 minutes ago
Hello, @Shawhelp @Rogers - have been trying to get through to customer service for several days now. Can be in chat for several hours and all it says is “We are currently experiencing a delayed response. Please wait.” The customer service has tanked. Together with Shaw?
Shari O'Neill (@ShariONeill12) reported 16 minutes ago
@Shawhelp So you can't just put the effort in right now and let me know? Thanks. Horrible customer service.
Jennifer & Devina “The Ginja Ninja” 🇨🇦❤️🇺🇦 (@JenniferKingsb6) reported 17 minutes ago
Hey @Shawhelp , those of us in Port Moody/Coquitlam who are now at nearly 12+ hours without service(s) will be looking for a credit on our next bill! And whomever’s responsible for the outage should be penalized.
Release the files (@BlackBlazeE) reported 18 minutes ago
Due to issues with @ShawInfo 's internet service, today's raid on the DOJ stream will be canceled unless something drastically changes. We here at the Black Blaze Collective assume that either the @TheJusticeDept is once again trying to stop us, or that Rogers/Shaw also defends pedos. The most likely case is sheer incompetence given what we know about the structure within Rogers/Shaw, but our narrative sounds better. Indoctrination broadcasts will resume ASAP.
Mat Thomas (@EmptyUK) reported 22 minutes ago
@Shawhelp Actually I called and it said there is a known outage. Any idea what’s going on?