Shaw outages and service status in Richmond, British Columbia

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Full Outage Map

Shaw generated 4 outage signals in the last 24 hours around Richmond, including 4 direct reports.
The most common problems reported in this area mention Internet, Wi-fi, and TV.
The most recent signal from this area was received May 22, 11:35 PM EDT.

Internet (71%)
Wi-fi (11%)
TV (11%)
Total Blackout (3%)
Phone (2%)
E-mail (1%)

The latest reports from users having issues in Richmond come from postal codes V6Y .

Shaw offers broadband internet, TV and phone services to businesses and individuals. Shaw mainly serves clients in British Columbia and Alberta.

Problems in the last 24 hours in Richmond, British Columbia

The chart below shows the number of Shaw reports we have received in the last 24 hours from users in Richmond, British Columbia and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Time of day (EST)	Number of reports	Richmond	Baseline
May 22, 7:00 AM EDT	0	0	0
May 22, 7:20 AM EDT	0	0	0
May 22, 7:40 AM EDT	0	0	0
May 22, 8:00 AM EDT	0	0	0
May 22, 8:20 AM EDT	0	0	0
May 22, 8:40 AM EDT	0	0	0
May 22, 9:00 AM EDT	0	0	0
May 22, 9:20 AM EDT	0	0	0
May 22, 9:40 AM EDT	0	0	0
May 22, 10:00 AM EDT	0	0	0
May 22, 10:20 AM EDT	0	0	0
May 22, 10:40 AM EDT	0	0	0
May 22, 11:00 AM EDT	0	0	0
May 22, 11:20 AM EDT	0	0	0
May 22, 11:40 AM EDT	0	0	0
May 22, 12:00 PM EDT	0	0	0
May 22, 12:20 PM EDT	0	0	0
May 22, 12:40 PM EDT	0	0	0
May 22, 1:00 PM EDT	0	0	0
May 22, 1:20 PM EDT	0	0	0
May 22, 1:40 PM EDT	0	0	0
May 22, 2:00 PM EDT	0	0	0
May 22, 2:20 PM EDT	0	0	0
May 22, 2:40 PM EDT	0	0	0
May 22, 3:00 PM EDT	0	0	0
May 22, 3:20 PM EDT	0	0	0
May 22, 3:40 PM EDT	0	0	0
May 22, 4:00 PM EDT	0	0	0
May 22, 4:20 PM EDT	0	0	0
May 22, 4:40 PM EDT	0	0	0
May 22, 5:00 PM EDT	0	0	0
May 22, 5:20 PM EDT	0	0	0
May 22, 5:40 PM EDT	0	0	0
May 22, 6:00 PM EDT	0	0	0
May 22, 6:20 PM EDT	0	0	0
May 22, 6:40 PM EDT	0	0	0
May 22, 7:00 PM EDT	0	0	0
May 22, 7:20 PM EDT	0	0	0
May 22, 7:40 PM EDT	0	0	0
May 22, 8:00 PM EDT	0	0	0
May 22, 8:20 PM EDT	0	0	0
May 22, 8:40 PM EDT	0	0	0
May 22, 9:00 PM EDT	0	0	0
May 22, 9:20 PM EDT	0	0	0
May 22, 9:40 PM EDT	0	0	0
May 22, 10:00 PM EDT	0	0	0
May 22, 10:20 PM EDT	0	0	0
May 22, 10:40 PM EDT	0	0	0
May 22, 11:00 PM EDT	0	0	0
May 22, 11:20 PM EDT	0	0	0
May 22, 11:40 PM EDT	0	0	0
May 23, 12:00 AM EDT	0	0	0
May 23, 12:20 AM EDT	0	0	0
May 23, 12:40 AM EDT	0	0	0
May 23, 1:00 AM EDT	0	0	0
May 23, 1:20 AM EDT	0	0	0
May 23, 1:40 AM EDT	0	0	0
May 23, 2:00 AM EDT	0	0	0
May 23, 2:20 AM EDT	0	0	0
May 23, 2:40 AM EDT	0	0	0
May 23, 3:00 AM EDT	0	0	0
May 23, 3:20 AM EDT	0	0	0
May 23, 3:40 AM EDT	0	0	0
May 23, 4:00 AM EDT	0	0	0
May 23, 4:20 AM EDT	0	0	0
May 23, 4:40 AM EDT	0	0	0
May 23, 5:00 AM EDT	0	0	0
May 23, 5:20 AM EDT	0	0	0
May 23, 5:40 AM EDT	0	0	0
May 23, 6:00 AM EDT	0	0	0
May 23, 6:20 AM EDT	0	0	0
May 23, 6:40 AM EDT	0	0	0
May 23, 7:00 AM EDT	0	0	0

At the moment, we haven't detected any problems at Shaw. Are you experiencing issues or an outage? Leave a message in the comments section!

Live Outage Map Near Richmond, British Columbia

The most recent Shaw outage reports came from the following cities: Vancouver, Burnaby, North Vancouver, New Westminster, and Richmond.

City	Problem Type	Report Time
Vancouver	Internet	8 hours ago
Vancouver	Internet	8 hours ago
Vancouver	Internet	12 hours ago
Vancouver	Internet	18 hours ago
Vancouver	Internet	1 day ago
Vancouver	Internet	3 days ago

Nearby cities with recent reports

Vancouver

24 recent signals

8 hours ago

Burnaby

1 recent signals

5 days ago

North Vancouver

1 recent signals

7 days ago

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Shaw Issues Reports Near Richmond, British Columbia

Latest outage, problems and issue reports in Richmond and nearby locations:

Danielle Aichler (@danielaichler) reported 1 minute ago from Shaughnessy, British Columbia
@Shawhelp is there a tv outage in Vancouver at the moment?
RitchWorld (@RitchWorld) reported 3 minutes ago from New Westminster, British Columbia
Had a good talk with .@Shawhelp this weekend. After 20+ years of service, they played the greed game and didn’t want to talk. Called @TELUS and so happy to talk and worked a fabulous deal. father in law is happy as he will be saving $600/ year on home internet, cable and phone.
SIXO FOUR (@sixo_four) reported 4 minutes ago from North Vancouver, British Columbia
@TELUSsupport @TELUS I have been a loyal customer for years and when my contract is up and I request a promo offer from your website and you say NO, makes switching to @ShawInfo that much easier of a decision. Brutal.
Patricia Young (@youngcjpl) reported 7 minutes ago from North Vancouver, British Columbia
@ShawInfo my elderly mother has been have internet problems for months. Finally Shaw says they will send a new modem. Oops! They ordered the wrong one and now have to wait even longer. Wont allow us to pick it up ourselves! #Shaw #poorservice
Jessy (@CoachDhillon) reported 11 minutes ago from Vancouver, British Columbia
Cancel your sports cable packages people. @Shawhelp @TELUS @TELUSsupport @BellMediaPR @RogersHelps @TSN_Sports @Sportsnet
BdblE (@MsYouDoYou) reported 12 minutes ago from Burnaby, British Columbia
@RallyMD @Shawhelp I was mid presentation and had a very busy day. This is not funny. This is income loss and business loss and absolutely unacceptable to take down a whole area unannounced. There is no joke here. This is a massive concern for me and my neighbours.
Pattycakes🍰 (@patricklabelle7) reported 16 minutes ago from New Westminster, British Columbia
@Shawhelp Cable and Internet has been down since Monday here in Nee West.👿🤬
Quinn Mell-Cobb (@QuinnMellCobb) reported 18 minutes ago from Vancouver, British Columbia
@Shawhelp Myself and two other people (all with university educations) were unable to figure out how to install it, and now I’m paying for a service I’m not receiving. Make this right immediately or I’m going back to @TELUS.
ABALI (@G_ABALI_S) reported 20 minutes ago from Vancouver, British Columbia
I change my internet provider Telus to Shaw on the 15 Feb 2020. Shaw said we fill a form and send it on the 24 Feb 2020, but the Telus said there is no request from Shaw. @Shawhelp @ShawInfo @TELUS . Please talk to each other guys I need a solution. It is your miscommunication.
D Mac. (@macrae_donnie) reported 21 minutes ago from Vancouver, British Columbia
@FarahKotadia @Shawhelp Stiil down on tech support on hold I still down in
Chris Falskow (@falskow) reported 22 minutes ago from Delta, British Columbia
The worst internet service provider in the Lower Mainland is @Eastlink! I would so love to get @ShawInfo but they are not in our area. Yet. #InternetConnection #Fail
Curtis (@Jones_NS99) reported 24 minutes ago from North Vancouver, British Columbia
Hey @Shawhelp your agent just disconnected us after offering a retention plan that was more than what your website quotes new customers. This is after 3 weeks of disrupted service. What is going on over there?
Tri (@geekdad604) reported 29 minutes ago from North Vancouver, British Columbia
@Shawhelp a tech wasn’t able perform our install during our scheduled appointment last week and Shaw didn’t reschedule my port out - now my internet is down. I’m WFH and need connectivity. Help!
Rose Hillier (@rlhnyvr) reported 39 minutes ago from North Vancouver, British Columbia
@NorthVanMike Are you online? @Shawhelp says no known issues. We've been out all morning here at the office 😡
Travel by Rempel (@TRempel604) reported 41 minutes ago from Vancouver, British Columbia
@Shawhelp For the records, day 1 no cable or Internet service from Shaw. #worsecustomerservice #badcablecompany
Jeff Thorlacius (@jthor099) reported 44 minutes ago from Vancouver, British Columbia
@Shawhelp Having problems in Vancouver with Gateway. Super slow, buggy, channels displaying incorrectly or not at all. Have cycled power and done system refresh, have unscrewed cables. Any known issues in my area?
Susan Parker (@docsparker) reported 45 minutes ago from Vancouver, British Columbia
@Shawhelp I am getting nobody to respond to my chat help request. Trying to reboot my TV all day in Vancouver. Please lend a hand!
Jeff Thorlacius (@jthor099) reported 48 minutes ago from Vancouver, British Columbia
@Shawhelp Just the one box and it's wireless (Bluecurve). The problem only arises on recordings, not with real-time broadcasts.
Sean Vanderfluit (@Vanderfluit) reported 49 minutes ago from Richmond, British Columbia
@Shawhelp Convenient you shut down just as your service goes out.
Tiffany Kalanj (@TiffanyKalanj) reported 49 minutes ago from Vancouver, British Columbia
Update: @ShawInfo also confirmed they can't help me. But they’ll get back to me.... *sigh* don't sign a contract with SHAW

Shaw Issues Reports

Latest outage, problems and issue reports in social media:

bc_2025 (@bc_2025_vision) reported 9 minutes ago
.@Shawhelp is #Shaw help gone ...
Tyler ❄☕☃ (@Valomir) reported 14 minutes ago
@Shawhelp There was no known outage. My mo-... *sob* my modem reached the end of it's lifecycle. It died doing it's duty; providing me with high speed internet access both via internet and Wi-Fi. *sob* I am forever grateful for its service and will cherish the memories we made.
Uprise Edmonton (Formerly Mixed Journalism) (@UpriseEdmonton) reported 15 minutes ago
@Shawhelp Outage in Edmonton and surrounding towns! Please provide some sort of update.
Dave (@Danrek77) reported 16 minutes ago
@Shawhelp No timeline, no email confirmation, and I’m not a new customer. I’m being billed for 2 gigabit now, without the hardware for it. I am hesitant to send this beat up box back without knowing I will be getting hardware to actually use the service
We Talk Wrestling (@WeTalkWrestling) reported 20 minutes ago
@Shawhelp hey shaw is your internet down in calgary SE? Got no internet for the last 45mins
OC_2030 (@oc_2030_vision) reported 21 minutes ago
@Shawhelp Still down. Trying a refresh of TVs. Prefer not to reboot xb7 as it takes down all of my security cams for 20 minutes
Guzzzi (@__guzzzzi) reported 21 minutes ago
@ACBgal @Shawhelp Hey! Did you fix it? Same problem here
b ☾ (@brandobrennan) reported 25 minutes ago
@Shawhelp being on hold for 3 hours so far is quite ridiculous (2 days in a row now). At this point i’m about to dispute charges w my bank. Why is your customer service impossible to contact?
Michelle Valancius (@howyougo) reported 26 minutes ago
Shaw cable rogers cable NOT working anyone else #ShawMedia #rogerscable #shawcable @Shawhelp
jordan (@musicfnatic) reported 30 minutes ago
@Shawhelp this stream of the utah mammoth vegas golden knights game is terrible