Shaw Outage Report in Richmond, British Columbia
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The latest reports from users having issues in Richmond come from postal codes V7C.
Shaw offers broadband internet, TV and phone services to businesses and individuals. Shaw mainly serves clients in British Columbia and Alberta.
Full Outage Map
E-mailProblems in the last 24 hours in Richmond, British Columbia
The chart below shows the number of Shaw reports we have received in the last 24 hours from users in Richmond and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Shaw. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Shaw users through our website.
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Internet (61%)
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TV (17%)
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Wi-fi (9%)
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Total Blackout (7%)
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E-mail (5%)
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Phone (1%)
Live Outage Map Near Richmond, British Columbia
The most recent Shaw outage reports came from the following cities: Vancouver, Burnaby, New Westminster, Richmond, North Vancouver and Delta.
| City | Problem Type | Report Time |
|---|---|---|
 Vancouver |
||
| Burnaby |
Internet | |
| Vancouver |
Wi-fi | |
| New Westminster |
TV | |
| Vancouver |
Internet | |
| New Westminster |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Shaw Issues Reports Near Richmond, British Columbia
Latest outage, problems and issue reports in Richmond and nearby locations:
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Alice, The Alice
(@AliceTheAlice1) reported
from
Burnaby, British Columbia
@ShawInfo There's a reason behind the generic design of a thin rectangle in electronics. It's to allow the heat to spread and disappait. This unit is not designed as such so no wonder it sucks at regulating it's internal temperature.
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Graham Mcphee
(@gamcphee) reported
from
Burnaby, British Columbia
@Shawhelp Many problems with television reception . All day.
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Christopher Scott
(@ChrisCScott) reported
from
Burnaby, British Columbia
@Brian_Bancroft @ShawInfo Shaw is pretty solid on customer service. We’re pretty spoiled out here on the west coast.
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Uli Laue
(@ulilaue) reported
from
Vancouver, British Columbia
@Shawhelp is there an outage in East Van
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Jennifer West
(@Westjet007) reported
from
Vancouver, British Columbia
I seriously recommend that people NOT get services with @Shawhelp. They don't keep their word and customer service is atrocious. Telus is your better option.
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ashishdani
(@ashishdani) reported
from
Vancouver, British Columbia
@Shawhelp - been trying to connect to your customer care for the last 2 hours... no luck !!
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Janet George
(@hcartet) reported
from
North Vancouver, British Columbia
I have spent 45 mins waiting for @ShawInfo to call me back. I then spent 40 mins talking to an agent who, in the end, couldn’t help me. I am moving I wanted to close my services @ my current address and start new services @ my new address. It was a painful experience.
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Sean Calder
(@vinifico) reported
from
Vancouver, British Columbia
Internet service is out in our area. Not a great thing when working from home. 😳 @Shawhelp
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Mark Thirtle
(@regattabred) reported
from
North Vancouver, British Columbia
So @Shawhelp today makes 3 appointments and 3 no shows by your technical team, delightful service. Don’t worry I will call in again and wait on hold for 45 minutes.
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Steven Wu
(@Stevenwu53) reported
from
Vancouver, British Columbia
@Shawhelp wifi down it will not let me login
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Crystal
(@theMediaChick) reported
from
Vancouver, British Columbia
@Shawhelp Hey guys! Last min date due to waiting on others' sched, I need my services switched from my apt to a different one in this building on Sunday. I can carry down the hall & hook up, just need you to make the change. Website won't let me log into my account though. Help!
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Barb Snelgrove
(@megamouthtweets) reported
from
Vancouver, British Columbia
Amazing game. Regrettably due to a horrible @ShawInfo feed, we missed much of the #WeTheNorth frenzy as we had to watch an American channel. But wow @Raptors WELL DONE! #RaptorsIn6
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Craig Minielly
(@craigminielly) reported
from
Vancouver, British Columbia
@Shawhelp lol stand corrected, as have your internet 300 Service.
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Susan Parker
(@docsparker) reported
from
Vancouver, British Columbia
@Shawhelp I am getting nobody to respond to my chat help request. Trying to reboot my TV all day in Vancouver. Please lend a hand!
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Kim Coleman
(@kimc555) reported
from
North Vancouver, British Columbia
Multiple messages on multiple platforms and zero response from @Shawhelp about our cable being down for the past two hrs
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Jessy
(@CoachDhillon) reported
from
Richmond, British Columbia
@Shawhelp @jeevs84 Mother in-law's place having the same issue. Her wifi range from her old modem was 10x stronger than it is now. Cleary Shaw is wanting people to pay for these pods.
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Tiffany Kalanj
(@TiffanyKalanj) reported
from
Vancouver, British Columbia
Update: @ShawInfo also confirmed they can't help me. But they’ll get back to me.... *sigh* don't sign a contract with SHAW
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Tiffany Kalanj
(@TiffanyKalanj) reported
from
Vancouver, British Columbia
Word to the wise- don’t use @ShawInfo - they added charges to my bill and I’ve been bounced from messenger, phone and now “email” customer service reps each time I’m told “sorry I’m not able to help me”. Careful - don’t sign a contract. #shady
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Pattycakes🍰
(@patricklabelle7) reported
from
New Westminster, British Columbia
@Shawhelp Cable and Internet has been down since Monday here in Nee West.👿🤬
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Alice, The Alice
(@AliceTheAlice1) reported
from
Burnaby, British Columbia
@GraemeFreeman @ShawInfo You would not trust an ISP with your home network so it's not like that's too much of a concern. I cannot imagine ever operating my home network via an ISP's Modem's router features.
Shaw Issues Reports
Latest outage, problems and issue reports in social media:
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AndorianIP(AiP)🐍
(@AndorianIP) reported
@Shawhelp Do you have an outage in langley?
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Peter Vogel
(@PeterVogel) reported
@Shawhelp Any TV service problems?
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Lando
(@Landon_Brown50) reported
@Shawhelp Wait so you’re telling me there’s a massive outage for blue curve and just signing off with out addressing anyones questions?
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Yvonne Bray
(@PSPilates) reported
from
West End, British Columbia
@Shawhelp Blue curve not working once again
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Ryan Cullen
(@rcullen1973) reported
@Shawhelp BlueCurve down is SE Calgary?
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EyeRise
(@eyeriseca) reported
@Shawhelp hey Shaw… all channels, all recordings are no longer working. This is becoming an ongoing issue. Yes, I unplugged the modem and the cable box. #shawtvcalgary #shawcableoutagain #shawcabledarkness
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Andrea
(@ilovedisney2016) reported
@ShawInfo is there some outage? Pvr not doing playback can't get though on the phone either
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Mobile Victoria
(@mobilevictoria) reported
@Shawhelp shaw tv is down it seems in multiple areas including my home. No channels available and the boxes are selecting random ones to find a signal. Long wait times right now with support.
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Napping with The Bumble
(@NapsAndSarcasm) reported
So impressed that I'm paying 2k a year for a service that fails at least 2x a week. @Shawhelp... Want to explain why my internet is fine, you have no outages listed, but after fully power cycling all boxes, I'm staring at a working guide with no loading channels?
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W L-Mo
(@WillMorr1) reported
@Shawhelp TV seems to be down in Winnipeg. Internet works though. Have rebooted modem and all three xi6 boxes. Still no channels working.