Shaw outages and service status in Richmond, British Columbia

No problems detected

If you are having issues, please submit a report below.

Full Outage Map

Shaw generated 4 outage signals in the last 24 hours around Richmond, including 4 direct reports.
The most common problems reported in this area mention Internet, TV, and E-mail.
The most recent signal from this area was received Apr 13, 3:46 PM EDT.

Internet (52%)
TV (21%)
E-mail (10%)
Wi-fi (10%)
Total Blackout (4%)
Phone (2%)

The latest reports from users having issues in Richmond come from postal codes V6X and V7C .

Shaw offers broadband internet, TV and phone services to businesses and individuals. Shaw mainly serves clients in British Columbia and Alberta.

Problems in the last 24 hours in Richmond, British Columbia

The chart below shows the number of Shaw reports we have received in the last 24 hours from users in Richmond, British Columbia and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Time of day (EST)	Number of reports	Richmond	Baseline
Apr 12, 7:40 PM EDT	0	0	0
Apr 12, 8:00 PM EDT	0	0	0
Apr 12, 8:20 PM EDT	0	0	0
Apr 12, 8:40 PM EDT	0	0	0
Apr 12, 9:00 PM EDT	0	0	0
Apr 12, 9:20 PM EDT	0	0	0
Apr 12, 9:40 PM EDT	0	0	0
Apr 12, 10:00 PM EDT	0	0	0
Apr 12, 10:20 PM EDT	0	0	0
Apr 12, 10:40 PM EDT	0	0	0
Apr 12, 11:00 PM EDT	0	0	0
Apr 12, 11:20 PM EDT	0	0	0
Apr 12, 11:40 PM EDT	0	0	0
Apr 13, 12:00 AM EDT	0	0	0
Apr 13, 12:20 AM EDT	0	0	0
Apr 13, 12:40 AM EDT	0	0	0
Apr 13, 1:00 AM EDT	0	0	0
Apr 13, 1:20 AM EDT	0	0	0
Apr 13, 1:40 AM EDT	0	0	0
Apr 13, 2:00 AM EDT	0	0	0
Apr 13, 2:20 AM EDT	0	0	0
Apr 13, 2:40 AM EDT	0	0	0
Apr 13, 3:00 AM EDT	0	0	0
Apr 13, 3:20 AM EDT	0	0	0
Apr 13, 3:40 AM EDT	0	0	0
Apr 13, 4:00 AM EDT	0	0	0
Apr 13, 4:20 AM EDT	0	0	0
Apr 13, 4:40 AM EDT	0	0	0
Apr 13, 5:00 AM EDT	0	0	0
Apr 13, 5:20 AM EDT	0	0	0
Apr 13, 5:40 AM EDT	0	0	0
Apr 13, 6:00 AM EDT	0	0	0
Apr 13, 6:20 AM EDT	0	0	0
Apr 13, 6:40 AM EDT	0	0	0
Apr 13, 7:00 AM EDT	0	0	0
Apr 13, 7:20 AM EDT	0	0	0
Apr 13, 7:40 AM EDT	0	0	0
Apr 13, 8:00 AM EDT	0	0	0
Apr 13, 8:20 AM EDT	0	0	0
Apr 13, 8:40 AM EDT	0	0	0
Apr 13, 9:00 AM EDT	0	0	0
Apr 13, 9:20 AM EDT	0	0	0
Apr 13, 9:40 AM EDT	0	0	0
Apr 13, 10:00 AM EDT	0	0	0
Apr 13, 10:20 AM EDT	0	0	0
Apr 13, 10:40 AM EDT	0	0	0
Apr 13, 11:00 AM EDT	0	0	0
Apr 13, 11:20 AM EDT	0	0	0
Apr 13, 11:40 AM EDT	0	0	0
Apr 13, 12:00 PM EDT	0	0	0
Apr 13, 12:20 PM EDT	0	0	0
Apr 13, 12:40 PM EDT	0	0	0
Apr 13, 1:00 PM EDT	0	0	0
Apr 13, 1:20 PM EDT	0	0	0
Apr 13, 1:40 PM EDT	0	0	0
Apr 13, 2:00 PM EDT	0	0	0
Apr 13, 2:20 PM EDT	0	0	0
Apr 13, 2:40 PM EDT	0	0	0
Apr 13, 3:00 PM EDT	0	0	0
Apr 13, 3:20 PM EDT	0	0	0
Apr 13, 3:40 PM EDT	0	0	0
Apr 13, 4:00 PM EDT	0	0	0
Apr 13, 4:20 PM EDT	0	0	0
Apr 13, 4:40 PM EDT	0	0	0
Apr 13, 5:00 PM EDT	0	0	0
Apr 13, 5:20 PM EDT	0	0	0
Apr 13, 5:40 PM EDT	0	0	0
Apr 13, 6:00 PM EDT	0	0	0
Apr 13, 6:20 PM EDT	0	0	0
Apr 13, 6:40 PM EDT	0	0	0
Apr 13, 7:00 PM EDT	0	0	0
Apr 13, 7:20 PM EDT	0	0	0
Apr 13, 7:40 PM EDT	0	0	0

At the moment, we haven't detected any problems at Shaw. Are you experiencing issues or an outage? Leave a message in the comments section!

Live Outage Map Near Richmond, British Columbia

The most recent Shaw outage reports came from the following cities: Vancouver, North Vancouver, Burnaby, Richmond, and New Westminster.

City	Problem Type	Report Time
Vancouver	Wi-fi	4 hours ago
Vancouver	Internet	12 hours ago
Vancouver	Internet	21 hours ago
North Vancouver	Internet	23 hours ago
Vancouver	TV	2 days ago
Vancouver	TV	2 days ago

Nearby cities with recent reports

Vancouver

25 recent signals

4 hours ago

North Vancouver

2 recent signals

23 hours ago

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Shaw Issues Reports Near Richmond, British Columbia

Latest outage, problems and issue reports in Richmond and nearby locations:

Prairie Paul (@PaulDoroshenko) reported 3 seconds ago from Vancouver, British Columbia
@ipf9010 That was @ShawInfo that screwed up our move so badly. Unforgivable. I’m looking for another service provider now. When we get into our new place I’m going to start a CRTC complaint. This is ridiculous.
Peter Meiszner (@PeterMeiszner) reported 3 minutes ago from Vancouver, British Columbia
Is @Novusnow down AGAIN for anyone else in Yaletown? Super frustrating- second time in a month. Going to have to seriously consider switching to @TELUS or @Shawhelp - major problem when you’re working from home.
BdblE (@MsYouDoYou) reported 5 minutes ago from Burnaby, British Columbia
So @bchydro doesn’t know how to do their jobs and has taken out the @ShawInfo network, costing us all thousands of dollars in lost work. Good times.
RitchWorld (@RitchWorld) reported 8 minutes ago from New Westminster, British Columbia
Had a good talk with .@Shawhelp this weekend. After 20+ years of service, they played the greed game and didn’t want to talk. Called @TELUS and so happy to talk and worked a fabulous deal. father in law is happy as he will be saving $600/ year on home internet, cable and phone.
Jessy (@CoachDhillon) reported 9 minutes ago from Richmond, British Columbia
@Shawhelp @jeevs84 Mother in-law's place having the same issue. Her wifi range from her old modem was 10x stronger than it is now. Cleary Shaw is wanting people to pay for these pods.
Jennifer West (@Westjet007) reported 12 minutes ago from Vancouver, British Columbia
I seriously recommend that people NOT get services with @Shawhelp. They don't keep their word and customer service is atrocious. Telus is your better option.
Colin Rose (@ColinRose) reported 16 minutes ago from Vancouver, British Columbia
@Shawhelp is there a service issue I’m Vancouver? My internet is out...
Mariano D (@marianodss) reported 18 minutes ago from Burnaby, British Columbia
@Shawhelp I’m having an issue with sound. It drops off for a second or 2 intermittently. Does not occur when watching streaming services as I type this it has happened twice in 30 seconds. Any idea? Yes just happened 2 more times. :(
Steven Wu (@Stevenwu53) reported 20 minutes ago from Vancouver, British Columbia
@Shawhelp wifi down it will not let me login
Quinn Mell-Cobb (@QuinnMellCobb) reported 21 minutes ago from Vancouver, British Columbia
@Shawhelp Myself and two other people (all with university educations) were unable to figure out how to install it, and now I’m paying for a service I’m not receiving. Come fix this immediately or I’m going back to @TELUS.
Rina Liddle 💜 💜 💜 (@Liddleworks) reported 21 minutes ago from Vancouver, British Columbia
There’s nothing like watching a really intense scene in a movie and getting the notification that your bandwidth isn’t enough or you’re having connectivity issues @Shawhelp, every night this week. I’ve had uninterrupted service for over 10 years and now this.
shea (@sheaC_3) reported 35 minutes ago from Burnaby, British Columbia
I have had by far the worst customer service experience w: @ShawInfo, I would never recommend.
Farzad's Barber Shop (@BarbersRBetter) reported 44 minutes ago from Vancouver, British Columbia
@Shawhelp Just sent a you a DM, trying to hook up our new TV box but can’t access any channels and the only online chat is with sales, not technical support. Already tried refreshing the channels with no luck.
Michael Brimer (@IMBrimer) reported 44 minutes ago from Vancouver, British Columbia
@ShawInfo Not in #vancouver your customer service @ShawInfo is embarrassing
Janet George (@hcartet) reported 44 minutes ago from North Vancouver, British Columbia
I have spent 45 mins waiting for @ShawInfo to call me back. I then spent 40 mins talking to an agent who, in the end, couldn’t help me. I am moving I wanted to close my services @ my current address and start new services @ my new address. It was a painful experience.
Tiffany Kalanj (@TiffanyKalanj) reported 51 minutes ago from Vancouver, British Columbia
Update: @ShawInfo also confirmed they can't help me. But they’ll get back to me.... *sigh* don't sign a contract with SHAW
Manpreet Suhi (@ManpreetSuhi) reported 52 minutes ago from Burnaby, British Columbia
@Shawhelp do you have any update on the outage in Burnaby Deer Lake Area?
Prairie Paul (@PaulDoroshenko) reported 53 minutes ago from Vancouver, British Columbia
Every time I contact @ShawInfo to have some service or set up, every single time they screw it up. And again today. More competition would be better than less.
Alex McRoberts (@webtwozero) reported 56 minutes ago from North Vancouver, British Columbia
@Shawhelp seeing an outage in North Vancouver?
Phil IS Ridin' Bikes Again (@PhilRidinBikes) reported 57 minutes ago from New Westminster, British Columbia
@Shawhelp your whole guide system is down. Nothing but channel labels. No program time listings at all.

Shaw Issues Reports

Latest outage, problems and issue reports in social media:

Uprise Edmonton (Formerly Mixed Journalism) (@UpriseEdmonton) reported 6 minutes ago
@Shawhelp Outage in Edmonton and surrounding towns! Please provide some sort of update.
Hugh Gillis 🇨🇦 (@hgillis) reported 7 minutes ago
@Shawhelp I haven't been able to login to my account in 2 months. I can't stream from any of my devices because I can't login. I"ve called your support 4 times and just keep getting told to try again in a week. Are you ever going to fix this problem?
🌼🍄Shelby Lou Who🍄🌼 (@shelbyae) reported 11 minutes ago
@Shawhelp I think you all need to hire more Customer Service staff. I’ve been on hold for over 1hr 15min now. And the web chat service is unable to assist with my issue. Will I ever be able to talk to a person?
Jennifer & Devina “The Ginja Ninja” 🇨🇦❤️🇺🇦 (@JenniferKingsb6) reported 13 minutes ago
Hey @Shawhelp , those of us in Port Moody/Coquitlam who are now at nearly 12+ hours without service(s) will be looking for a credit on our next bill! And whomever’s responsible for the outage should be penalized.
Coach Mike (@MA_Lifestyle) reported 18 minutes ago
@Shawhelp So in other words, service sucks and here’s a mystery charge. Good luck finding out unless you want to block off an hour
Alex Deggs (@Alex_Deggs) reported 19 minutes ago
@Shawhelp I can no longer access the Xfinity app to view my security cameras ever since this single sign on update. I have tried different devices and it’s the same. It keeps taking me back to the sign in page after entering my credentials. Please help asap
Don T Beakunt (@truebusterflash) reported 19 minutes ago
@Shawhelp Yup. Keeps asking over and over. **** like this makes me want to switch providers
Guy_Barnabe (@GuyBarnabe) reported 20 minutes ago
@Shawhelp problems with ABC this morning in Winnipeg: XRE-031 37 This channel is temporarily unavailable…. Tried on multiple terminals and via Rogers watch-online website…
It's been a slice, but I'm leaving this trainwreck (@BCReality) reported 22 minutes ago
Everyone that is down with Rogers/Shaw internet/email etc, where are you located? Just started here on Vancouver Island a couple of hours ago. #Shaw #Rogers anyone able to get a return to service update? @Shawhelp @RogersHelps @Rogers
TC-VAN (@RageGeist) reported 25 minutes ago
@Shawhelp Yes I am still without service