Shaw

Shaw Outage Report in Richmond, British Columbia

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The latest reports from users having issues in Richmond come from postal codes V7C, V7E and V6Y.

Shaw offers broadband internet, TV and phone services to businesses and individuals. Shaw mainly serves clients in British Columbia and Alberta.

Problems in the last 24 hours in Richmond, British Columbia

The chart below shows the number of Shaw reports we have received in the last 24 hours from users in Richmond and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Shaw Outage Chart in Richmond, British Columbia 12/04/2025 04:25

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Most Reported Problems

The following are the most recent problems reported by Shaw users through our website.

  1. Internet (64%)

    Internet (64%)

  2. TV (13%)

    TV (13%)

  3. Wi-fi (10%)

    Wi-fi (10%)

  4. Total Blackout (6%)

    Total Blackout (6%)

  5. E-mail (5%)

    E-mail (5%)

  6. Phone (1%)

    Phone (1%)

Live Outage Map Near Richmond, British Columbia

The most recent Shaw outage reports came from the following cities: Vancouver, North Vancouver, Richmond, Burnaby, New Westminster and Delta.

Loading map, please wait...
City Problem Type Report Time
CanadaVancouver Internet
CanadaNorth Vancouver E-mail
CanadaVancouver E-mail
CanadaVancouver Internet
CanadaVancouver TV
CanadaVancouver Internet

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Shaw Issues Reports Near Richmond, British Columbia

Latest outage, problems and issue reports in Richmond and nearby locations:

  • jthor099 Jeff Thorlacius (@jthor099) reported from Vancouver, British Columbia

    @Shawhelp Nope, ever since I upgraded my service that's all been fine.

  • TRempel604 Travel by Rempel (@TRempel604) reported from Vancouver, British Columbia

    @Shawhelp For the records, day 1 no cable or Internet service from Shaw. #worsecustomerservice #badcablecompany

  • Alfieak Alfred Kolowrat (@Alfieak) reported from Vancouver, British Columbia

    . @VMediaTV my service was disconnected 18days before actual date.I’ve been internetless for 24+ hours.Response is it’s in @ShawHelp hands now. I’m stuck trying to work during hard times and can’t. Poor service and would not recommend either isp.

  • G_ABALI_S ABALI (@G_ABALI_S) reported from Vancouver, British Columbia

    @Shawhelp I delete my account number in the tweet thank you to warn me. I send a direct message. I hope my issue will be resolve soon.

  • CoachDhillon Jessy (@CoachDhillon) reported from Vancouver, British Columbia

    Cancel your sports cable packages people. @Shawhelp @TELUS @TELUSsupport @BellMediaPR @RogersHelps @TSN_Sports @Sportsnet

  • G_ABALI_S ABALI (@G_ABALI_S) reported from Vancouver, British Columbia

    I change my internet provider Telus to Shaw on the 15 Feb 2020. Shaw said we fill a form and send it on the 24 Feb 2020, but the Telus said there is no request from Shaw. @Shawhelp @ShawInfo @TELUS . Please talk to each other guys I need a solution. It is your miscommunication.

  • cloutier68 Monique Cloutier (@cloutier68) reported from Vancouver, British Columbia

    @stephenbraverm1 @Jen_Newsted @Shawhelp I could use an upgrade for my internet too. Never seems to get around to do this though.

  • tazimdamji Tazim Damji (@tazimdamji) reported from North Vancouver, British Columbia

    @Shawhelp hi my modem seems to be down 😣

  • G_ABALI_S ABALI (@G_ABALI_S) reported from Vancouver, British Columbia

    I will not delete this message until my problem resolves. @Shawhelp

  • RussianTim61 Russian Tim (@RussianTim61) reported from Vancouver, British Columbia

    @jackhayter @Shawhelp Just spoke to someone at support, they said that we have an outage in the area. I also live in the West End.

  • j_holtslander Jay Holtslander (@j_holtslander) reported from Vancouver, British Columbia

    @Shawhelp @lostinvention I seem to be having issues in Vancouver. About 50% of websites don’t load.

  • brynmw Bryn Morgan Williams (@brynmw) reported from Vancouver, British Columbia

    Great. @ShawInfo cable tv down and next available support is next Saturday. No tv for a week would be okay, if I was at school, but it’s Spring Break!!! Time to rethink cable tv and go interwebby.

  • nicdex Nicolas Dextraze (@nicdex) reported from Vancouver, British Columbia

    @adymitruk @Shawhelp cable technology is limited they can't provide symmetrical speed and shaw is the worst provider price/bandwidth wise in Canada.

  • Liddleworks Rina Liddle 💜 💜 💜 (@Liddleworks) reported from Vancouver, British Columbia

    There’s nothing like watching a really intense scene in a movie and getting the notification that your bandwidth isn’t enough or you’re having connectivity issues @Shawhelp, every night this week. I’ve had uninterrupted service for over 10 years and now this.

  • jthor099 Jeff Thorlacius (@jthor099) reported from Vancouver, British Columbia

    @Shawhelp this Bluecurve PVR is crap. Trying to rewind or fast forward recorded shows is near impossible. It freezes & jumps forward erratically, plus the dropping of sound while watching recordings I messaged you about a few days ago is still happening. Please fix this!

  • jthor099 Jeff Thorlacius (@jthor099) reported from Vancouver, British Columbia

    @Shawhelp Just the one box and it's wireless (Bluecurve). The problem only arises on recordings, not with real-time broadcasts.

  • TomGautreau Thomas Gautreau (@TomGautreau) reported from Vancouver, British Columbia

    Dealt with Shaw for forty yrs and thought would give Telus a try on a new service. BIG MISTAKE ! Mon. I called C/ S they told me they would call me in 48 hours or less to deal with problem. No call. @TELUS @Shawhelp Telus customer service offshore. Shaw is in Canada.

  • AliloAlan Alan Alilo (@AliloAlan) reported from Vancouver, British Columbia

    @Shawhelp hi i wonder i always has problem with my bills

  • geekdad604 Tri (@geekdad604) reported from North Vancouver, British Columbia

    @Shawhelp a tech wasn’t able perform our install during our scheduled appointment last week and Shaw didn’t reschedule my port out - now my internet is down. I’m WFH and need connectivity. Help!

  • chris_e_simpson Chris Simpson (@chris_e_simpson) reported from North Vancouver, British Columbia

    Darn it, internet connection. Hey @Shawhelp is there an issue in North Vancouver? My modem won't go past the green flashing stage.

Shaw Issues Reports

Latest outage, problems and issue reports in social media:

  • SabreComics Sabre (@SabreComics) reported

    @Shawhelp Hey guys, having some trouble with my internet, can I get some help?

  • Sum_Ding_Dong David Keam (@Sum_Ding_Dong) reported

    @LochlinCross @Shawhelp You've clearly never waited 45 minutes for @jkenney to start a COVID update

  • gregbd Greg Dickson (@gregbd) reported

    @ChrisLaBossiere @Shawhelp I had a similar problem in 1998 and until I got a manager in the phone, they didn’t figure out that there was a problem with the buried cable coming to the house. The ran a temp cable from the light pole. Fixed the problem. Then next spring they traced the buried cable.

  • lesta67 Les Pilchak (@lesta67) reported

    @Shawhelp BS. I have been trying to get help for 2 hours and counting...

  • Navi87288967 Navi (@Navi87288967) reported

    @ShawInfo Think before you choose service providers #oneofthworstclientservicesupport#shawcommunications#thinkbeforeyoutakeit

  • mhordaan therealmhordaan (@mhordaan) reported

    @Shawhelp Shaw are bottom feeders. Lots of time to make cheeky comments/ rob people blind because they don't question or look at their bills. You should be ashamed of yourselves. Still lodging complaint with CRTC and BBB once I'm done making another bill for a nonexistent acct disappear.

  • lauxmyth Martin Badke, CJL 🌎 🍁 🗝 (@lauxmyth) reported

    @Shawhelp @ChrisLaBossiere He uses his real name and you cannot get customer service to look it up?? You want it out of the public eye not to solve the problem and you can only do this?? (Sorry Chris but I have had other companies do this sort of PR move to me over problems.)

  • twbentley81 twbentley (@twbentley81) reported

    @Shawhelp is there an outage in North Edmonton? Internet is so slow less than 1mb!! Then nonexistent?

  • JonLueke Dr. Viking Hat. (@JonLueke) reported

    @ChrisLaBossiere @Shawhelp Unfortunately, it seems like you have to be connected to the right person int heir service department. I had a bricked modem. It took 8 calls. Last call - guy not only fixed the issue, had a new modem sent the next day, and reworked my plan for more services at less cost.

  • JonLueke Dr. Viking Hat. (@JonLueke) reported

    @ChrisLaBossiere @Shawhelp Also: If I had the option for Telus fibre internet, I would have switched. I'm actually in an area that doesn't have fibre service.