Shaw Outage in Sherwood Park, Alberta

@TELUS I’ve had the worst customer service from your company in the last 8 weeks trying to set up my home internet and I’m not alone. 6 failed installation appointments and 4 hours on the phone, mostly on hold. I’m now sticking with @ShawInfo

Checking out @Shawhelp deals. online says 89/mth yr 1, 129/mth yr 2. my friends comp says 129/mth for 2 yr and the shaw agent is telling me 159/mth for 2 yr. Get your data straight Shaw this is terrible

@Shawhelp I can’t access my TV guide on my gateway portal, and I can’t record any TV programs because of it. Please advise as to when this problem will be resolved as it is very inconvenient

@ShawInfo might be the worst run company from top to bottom. Online, Retail stores to Support. Who actually uses this company cut my service off before I ever had any went to @TELUS and Blamo wow finally some culture in a business experience

@Sportsnet I can’t login via @ShawInfo

@ShawInfo Shaw support sucks

@Shawhelp ordering...I've moved on and ordered on my laptop..had this issue 2 mths ago and you guys couldn't fix problem after 45 mins on phone with help desk.

another half-day wasted waiting for @Shawhelp to show up and fix ongoing Internet issues. 5+ service calls 4+ new modems 3+ months waiting 2 more hours wasted today with for a tech who never showed up 1 @CCTS_CPRST complaint about to be reopened.

I’m starting to panic because I don’t know which @Shawhelp channel has the @EdmontonOilers game on in 15 minutes. 4 channels are playing the baseball game. 4 are playing the football game. SEND HELP.

.@Shawhelp thinks that it's reasonable for me to need four visits from a tech to maybe fix their internet. suggestions for solutions include 'find somewhere to use public wifi' and 'we'll keep sending techs until you get tired of asking'

@Shawhelp I've asked repeatedly for service credit and the response is the same as yours. The service has already failed. I think it's time for some free internet. FOURTH SERVICE CALL.

"hopefully fourth time is a charm!" great service from @Shawhelp

been working from home. my @ShawInfo Internet goes down daily, often multiple times. scheduling my fourth visit from a tech and the CSR suggests that I could use my 'shaw go-wifi' and head to a coffee shop or something. uh, no. that's why I pay for home internet. FOURTH VISIT

After waiting over an hour for @Shawhelp to call me back (they quoted 35 minutes - as 225th in the queue), I am going to bed and will turn off the ringer. I have ducks to kill on the am and can order my new @TELUS service tomorrow. Shaw TV can’t solve the buffering.

@ShawInfo worst service on hold for 2hours :31 minutes thank you to the loyalty department of Shaw @ShawInfo brilliant logo shall be we @shawinfo stand for screwing happiness and waittimes sky ticketing

WTF @Shawhelp someone from there calls me with a decent deal for Internet/cable. I’m on the train so I ask them to call my wife instead. They never call. I try and contact you guys when I’m back from vacation and no one has a goddamn clue 🤬

WTF @Shawhelp someone from there calls me with a decent deal for Internet/cable. I’m on the train so I ask them to call my wife instead. They never call. I try and contact you guys when I’m back from vacation and no one has a goddamn clue 🤬

@Shawhelp Hi, many cable channels have no signal (are black) at the moment. In downtown Edmonton.

@Waynthurson @Shawhelp First gen too slow. The phone it is.

@Shawhelp Need help to recover an email for my Shaw Account....

@WerdEmUp @Shawhelp @TELUSsupport @RogersHelps @TekSavvyNetwork @TekSavvyBuzz @TekSavvyCSR Oh shit, had the wrong province picked!

Total cable and internet outage. @Shawhelp will send someone Tuesday...... 5 days from now..... Security camera, remote access, security alerts ALL run thru wifi. Not to mention having to use our phone data for my wife who is working from home. #unacceptable #shawnohelp

@Shawhelp It’s NOT WORKING ALL DAY!

@mike_in_yvr @ShawInfo @Shawhelp No it doesn’t. I feel bad for you now. @ShawInfo #BRUTAL

@Shawhelp I’ve done everything and have been on hold for an hour to make sure I don’t get billed for your poor ppv ordering performance

@mikebrandon90 @Shawhelp nope..representative couldn't help...90 mins on phone..transferred me to diff dept and I left for @1strnd to watch fights....poor performance Shaw

@Shawhelp BS..on phone with support and they cang figure it out after 30.mins

@Shawhelp @JRog55 This is the second Saturday night Shaw PPV has screwed up. Your service sucks

@Shawhelp I have down that

@Shawhelp after updating the @WWENetwork iOS app there is no option to sign in using my Shaw login

Huh. When you call @Shawhelp and circumvent the decision trees and flowcharts the person uses, by simply saying your modem is getting a WAN IP/DHCP not working from the source.... They kinda get flustered.. lol

@ShawInfo, your endless outages/issues is really becoming an issue. Offering us free movies, does not make up for it.

@Shawhelp I’m not buying “hopefully”. I’m buying a schedule I can rely on. I don’t mean to be rude but @Shaw has an obligation to deliver what I pay for. Not “hopefully” but NOW and DEFINATELY.

@Shawhelp Nether does Apple so who can help

@Shawhelp I have they said your service is a 3rd party email address not Apples iCloud email address so they told me to communicate with Shaw

@Shawhelp They said if it’s showing up on MacBook & not my iPhoneits still an issue with Shaw

@Shawhelp I just got back from Apple Store & they says that the issue with the missing sent email is not their issue but an issue with Shaw

@Shawhelp customer service sucks

Hey @Shawhelp @ShawInfo the stuff I agreed on the phone to renew my contract and the stuff on the contract are totally different. Now, I can't get anyone to answer o return my calls. On hold with Loyalty Maybe I should just go to @TELUSsupport if you can't fix this.

@Shawhelp hi there just sent a dm we are having issues with our wifi not staying connected

@Shawhelp another Oilers game & more problems with my cable since the upgraded equipment was installed. Tired of this S_____. So I put my original receiver back in & now it works great!! I’ll send you the bill for fixing the problem 😂

@ccmb260214 @EdmontonOilers @Sportsnet @Shawhelp Thanks! That’s where I live too & just had my receivers upgraded. It’s not working good at all 😕

@Shawhelp the service agent never apologized ... just the lack of customer service is sad. I want my mom to switch cause no one should have to do that much running around to update an address and then brush it off like it doesn’t matter. Also being told well log onto the myshaw

@Shawhelp Naw it’s the interface that sucks. Can’t find anything, worth watching. The only “new releases” are totally obscure

I swear @CraveCanada is going to make me cancel my cable @Shawhelp

@Shawhelp I just spent 45mins on hold and when I asked how I forward a complaint I was told to write a letter and mail it!! Your a telecommunications company. That is an absolutely unacceptable answer. Your customer service has severely degraded! #verydisappointed #crapservice

@Shawhelp we changed our webmail password but we still can’t login

@Shawhelp Thanks for the DM help. Hope we can solve it later tonight with tech support.

@Shawhelp Would have been nice to watch the #SuperBowl2019 today, unfortunately your service failed.

Arghhhhh..... @Shawhelp fails to help. In a city of a million people, they don’t have any replacement modem/routers for my internet problem at either retail or warehouse. They’ll send a technician tomorrow, who will realize I need a new modem.

@Shawhelp another 45 minute wait on phone. Fantastic service you over your customers.

@Shawhelp I appreciate the offer, but I don't have the time to do this - will just have to put up with the outages for the moment .. #Shaw #Internet #service #Canada #Ontario #Kenora

@Shawhelp Been there, done that .. service rep always checks it out, sees nothing wrong, says to report back if it happens again. The problem is not on the receiving end, it's the delivery .. #frustrating #Shaw #internet #service #Canada .. @Shawhelp

We had an unfortunate incident with an 85lb Golden Mountain dog eating some cables and the technician time was 3 weeks! Only was serviced sooner (10 days) after many complaints 😢. The dog thankfully was fine👍 needs to have better service @Shawhelp

Thank you for doing this; this past week has been horrendous in terms of problems with Shaw internet access .. Losing our internet connection several times a day on a regular basis is unacceptable .. @Shawhelp #Canada #internet #Ontario #internetaccess

@Shawhelp @shawhelp I’ve been hearing that from you for two months. Surprisingly your “senior” tech said same thing. You guys are hopeless. I’m not wasting anymore time on your incompetent technical support staff that can fix ping issues #telus #thefutureisfriendly #shaw #thepastisass

@shawinfo is the biggest joke of a company. 15 year customer. 2 months problem. 8 hour phone calls. 2 tech visits. 1 broken ‘new’ modem. 1 phone centre disconnect. 0 solutions. #telus here i come. #shaw #shawsucks

disconnected from @Shawhelp three weeks ago but SURPRISE they didn't disconnect billing. Have been on hold for 30 minutes and transferred multiple time. They.are.the.worst. #scam

@TELUS I’ve had the worst customer service from your company in the last 8 weeks trying to set up my home internet and I’m not alone. 6 failed installation appointments and 4 hours on the phone, mostly on hold. I’m now sticking with @ShawInfo

...Plus I was on hold for 45 minutes @Shawhelp. This needs to change. I just upgraded my alarm service at BellMTS and it was a fantastic easy and fast experience. We will see what the next 2 years brings. I smell Shaw losing more customers.