Shaw Outage in Sherwood Park, Alberta

Huh. When you call @Shawhelp and circumvent the decision trees and flowcharts the person uses, by simply saying your modem is getting a WAN IP/DHCP not working from the source.... They kinda get flustered.. lol

@ShawInfo, your endless outages/issues is really becoming an issue. Offering us free movies, does not make up for it.

@Shawhelp I’m not buying “hopefully”. I’m buying a schedule I can rely on. I don’t mean to be rude but @Shaw has an obligation to deliver what I pay for. Not “hopefully” but NOW and DEFINATELY.

@Shawhelp Nether does Apple so who can help

@Shawhelp I have they said your service is a 3rd party email address not Apples iCloud email address so they told me to communicate with Shaw

@Shawhelp They said if it’s showing up on MacBook & not my iPhoneits still an issue with Shaw

@Shawhelp I just got back from Apple Store & they says that the issue with the missing sent email is not their issue but an issue with Shaw

@Shawhelp customer service sucks

Hey @Shawhelp @ShawInfo the stuff I agreed on the phone to renew my contract and the stuff on the contract are totally different. Now, I can't get anyone to answer o return my calls. On hold with Loyalty Maybe I should just go to @TELUSsupport if you can't fix this.

@Shawhelp hi there just sent a dm we are having issues with our wifi not staying connected

@Shawhelp another Oilers game & more problems with my cable since the upgraded equipment was installed. Tired of this S_____. So I put my original receiver back in & now it works great!! I’ll send you the bill for fixing the problem 😂

@ccmb260214 @EdmontonOilers @Sportsnet @Shawhelp Thanks! That’s where I live too & just had my receivers upgraded. It’s not working good at all 😕

@Shawhelp the service agent never apologized ... just the lack of customer service is sad. I want my mom to switch cause no one should have to do that much running around to update an address and then brush it off like it doesn’t matter. Also being told well log onto the myshaw

@Shawhelp Naw it’s the interface that sucks. Can’t find anything, worth watching. The only “new releases” are totally obscure

I swear @CraveCanada is going to make me cancel my cable @Shawhelp

@Shawhelp I just spent 45mins on hold and when I asked how I forward a complaint I was told to write a letter and mail it!! Your a telecommunications company. That is an absolutely unacceptable answer. Your customer service has severely degraded! #verydisappointed #crapservice

@Shawhelp we changed our webmail password but we still can’t login

@Shawhelp Thanks for the DM help. Hope we can solve it later tonight with tech support.

@Shawhelp Would have been nice to watch the #SuperBowl2019 today, unfortunately your service failed.

Arghhhhh..... @Shawhelp fails to help. In a city of a million people, they don’t have any replacement modem/routers for my internet problem at either retail or warehouse. They’ll send a technician tomorrow, who will realize I need a new modem.

wow Shaw cable customer support must be the worst telling there customers they dont care what i have to say and not going to listen. i thought @FreedomMobile was bad oh wait there the same company now @shaw #shawcable so should have expected it @Shawhelp

@Bombership @Shawhelp I ended up watching on the Sportsnet App on my phone then Airplay to the TV. Cmon Shaw, get your shit together.

@TELUSsupport thank you for having a crisp clean signal for tonight’s @EdmontonOilers broadcast. Sucks to be an @Shawhelp employee as much as it does a customer tonight. #yegproblems

Well @Shawhelp pretty disappointed with what’s going on. Might be time to explore other options for my service. #oilers

@Shawhelp fix the hockey game.

@ShawInfo fix your channel #202, we can’t watch the game!!!!

@BruceMcCurdy @Shawhelp Shaw should get this fixed, it’s terrible to try to watch with the flashing screen - and no sound!

FIX THE EFFIN FEED @Shawhelp OR @Sportsnet ITS 2019!!!!!!!!! #oilers

@Shawhelp can you fix your sportsnet feed. It’s strobing. It seems there have been issues this year with the feed coming out of Rogers Place. @EdmontonOilers

Apparently I’m not watching the game.. @sportsnet is flicking so much the sounds won’t even come in. Anyone else having an issue with this on @Shawhelp

@Shawhelp your customer service is TERRIBLE. I was moving to TELUS, you convinced me to stay, charged me an extra $100 on my bill for nothing. Can’t get a hold of you so I had to personally go in an complain. Very bad. I’m done with you.

@Shawhelp Can you fix the @EdmontonOilers scoring woes while you’re at it.

@Shawhelp I’m still waiting for @AmazonHelp to actually help me

@Shawhelp You have been for over a week.Was told you would message me when the problem was found

@SRuhle If only my cable carrier would fix their problem imss you guys.Listening @Shawhelp

Hi @Shawhelp it’s an issue for me that my bill went up 60.00 this month for no reason, and when I called and held at 357 in the queue they bumped it down by 30. I’m still looking for 30.00 more off my bill to take me back to my last bill. Signed one very unhappy customer

like i said before #primus is the worst ******* ever created telephone and internet company ever. holy shit. @ShawInfo i miss you.

Dear @ShawInfo, would be great if we were able to watch this network in the #West, not that we're not big fans of the #Big10 network...we're not though @Pac12Network

@Shawhelp So @CBCNews Network has disappeared from my TV. Help! 😳

I sure would not wanna be the next @Shawhelp customer service agent on the line lol.

@Shawhelp 6:57 pm this crap started (again) See my DM’s..now at 9:23 pm issue seems to have resolved. Without any help from your end. #whathelp #terribleservicetonight

@Shawhelp I believe help shuts down at 10 pm.... 2 hours waiting. 🙄

@Shawhelp hasn’t been any help tonight DM’d at 6:57 pm no response. We had new blysky equipment for 10 days and every few days we’ve had issues my DM’s to @Shawhelp go back to Nov 1, 2018. I’m not a tech we’ve done everything the error messages advise. #disappointed

@Shawhelp Not much you can help with on twitter Sir. 5G doesn’t ever work (but we pay for it) and internet is intermittent at best. Noticeably worse last four -five weeks. Making us want to switch to @TELUSsupport in the worst way

@ShawInfo terrible internet service of late. Call and told I’m 187 in line lmao. Seems like service sucks for a bunch of other ppl too.

@Shawhelp Yea double checked that when you mentioned the ShawID i can log in fine to shaw and the login details is the same but on the global site it seems to work but when it goes back to global its choose your provider page and im not signed in

@Shawhelp I have a conversation going in DM can I get some help please.

@Shawhelp @JLaurin__ Not working in the McConachie neighbourhood, been waiting over 30 min! 😠

.@Shawhelp ... HELP!!

@Shawhelp “Signal loss detected. Please check your cable connection or call Shaw at 1-888-472-2222.” All my other channels work.

@Shawhelp sent you a DM about my internet connection. Please help!

@Shawhelp not sure why we pay so much for 300 internet. Seems it's not much different than the 150. It's consistently having outage burps, like now. So, no wifi at all, as per usual. Can last 5 minutes up to several hours. Modem looks fine, just no wifi for an hour now. Nice.

@Shawhelp I have a concerning question over an account issue. I did send a DM about it.

@Shawhelp when are you ever going to get a fix to the New Episodes only flag for Recording Option in the Blue Sky boxes. Been waiting for 2 years for this to get fixed .

@Shawhelp my internet went down during the thunderstorm and I cannot get it back up. Help!

@Shawhelp I would like to cancel some channels

@Shawhelp I’m frustrated- our Gateway went down during the thunderstorm and after waiting about 20 minutes on the phone, the best your service representative could offer was to send a technician out 10 days from now to try and fix this problem

@ShawInfo single-handedly the worst, most disgusting, disrespectful company I've ever had the displeasure of dealing with.

It is not the customer service @ShawInfo or @tdcanadatrust it is the corporate legal lock they have on the customer. No choices @CRTCHearings @CRTCeng I have to move! I am FORCED TO PAY!

@shawcable @ShawInfo @CBCAlerts @DailyHiveVan Another way Shaw rips you off - $180 to disconnect service when leaving. And I didn't frontload my "2 year discount" SHAW = CRIMINAL