Shaw Outage in White Rock, Metro Vancouver Regional District, British Columbia

@ShawInfo @Shawhelp Hi there, you canceled your tech appt this am an hour after they were supposed to be here and after an hour plus with different people in Support the earliest reschedule is 4 days from now, no internet etc...#move booked long time ago, #nothappy #Shaw

@Shawhelp Langley City just went down too! Any eta on when this will be back online?

@Shawhelp is there some sort of internet issue going on currently? Can’t seem to connect, have rebooted multiple times

Telus email transition to google what a bloody headache @TELUSsupport @ShawInfo might be time for change Telus cost is way too much with zero help

@Shawhelp you guys still down? i know there’s been service outages in Surrey n i’m currently affected, jus wanna know a possible ETA :)

Why do I pay @Shawhelp so much for Internet monthly and they tell me I'm 'unstable'?! Okay, to be precise "Your connection is unstable". Now, honestly! What next! 🥴

@Shawhelp are you guys having phone/internet issues in greater Vancouver??? Both my phone and internet are down at my business

@Shawhelp my wifi is down on all my devices. Have reset the router and still nothing.

@Shawhelp hi, our internet is going down frequently today and has been spotty all week. Are there any known issues that could be causing this? Thank you.

@Shawhelp Just sent a you a DM, trying to hook up our new TV box but can’t access any channels and the only online chat is with sales, not technical support. Already tried refreshing the channels with no luck.

@Shawhelp Why is cable down in Langley?

You did it again @ShawInfo @Shawhelp Cable and Internet are not working again. You are the most #Unreliable #Network

@ShawInfo. 24/7 customer support, my *** !!! I’ve been 1st in the queu for almost 2 hours now. Did your people go home and leave me on hold ?!?!? 😡

@ShawInfo. I get there’s a problem but this is ridiculous. I never had problems like this when I was a Telus client. Someone PLEASE ADVISE what the hell is going on and when my cable and internet is coming back up !?!?! 2/2

@ShawInfo At 10:30 am 01/04/21 my daughter let me know the Shaw service was down. Now it 9:40 pm and I had called for the techs to call me back, that call came at 8:30 pm. So for 70 minutes I’ve been the 1st in the queu and am still listening to you nonsense ads. 1/2

@Shawhelp ...still finding it a annoying that we can’t even get a rough ETA window for service restoration in Surrey. Hydro’s outages always shows an updated ETA and it changes as the repairs proceed. Frustrating.

@Shawhelp what is happening with the outages here? It’s been a month long of bad service/ no service this is ridiculous! #telus

@Shawhelp No updates and still no service (phone, internet and tv) since 8:00 PM last night. What kind of compensation is available for customers? And no updates! Ps: safety issue as no ability to use 911 by phone!!!!

@Shawhelp is there a service issue I’m Vancouver? My internet is out...

@Shawhelp is there an outage in Vancouver? My internet keeps dropping out. Getting frustrated withthese constant disruptions in service.

@Shawhelp internet outage in Edmonton, Alberta. Don't think I'm the only one.

@Shawhelp I had a service call booked between 9-11 and they didn’t show up. Where can I get a status update?

@Shawhelp is there an outage in Altadore. I’m handing a hard time navigating your website on my phone at the dog park. My neighbour said she is having internet issues too

@Shawhelp Tv is very slow to respond to remot commands this morning. I have 4 tv’s with wireless boxes and it’s the same on all

@Shawhelp I like starting the day out with an internet connection. Too bad Shaw is my provider :/

@shelbyae @Shawhelp Alright, so that at least eliminates it being specific to any one headend. In case the issue happens to be on their side (which might be), might as well loop in @KHQLocalNews and hopefully someone will be watching their mentions. Still happening this morning too FWIW.

@shelbyae @Shawhelp Alright, so that at least eliminates it being specific to any one headend. In case the issue happens to be on their side (which might be), might as well loop in @KHQLocalNews and hopefully someone will be watching their mentions.

@Shawhelp Taylan with 💯 support to get me set up with an earlier appointment - give this employee some praise! But I won't need the tech visit anymore, since the issue had nothing to do with Shaw but my own internal configuration. My bad, @Shawhelp!

@ConnorsCompShow @Shawhelp I’m currently having the same issue in Edmonton 🤨

@Shawhelp @Shawhelp Hope you guys do understand that jobs depend on internet when we are working from home and you are not being helpful by not fixing the problem and making me not work for two week days because you guys can't sent technicians to fix the problem tomorrow.