Shaw Outage Report in White Rock, Metro Vancouver Regional District, British Columbia
Problems detected
Users are reporting problems related to: internet, wi-fi and tv.
Shaw offers broadband internet, TV and phone services to businesses and individuals. Shaw mainly serves clients in British Columbia and Alberta.
Full Outage Map
E-mailProblems in the last 24 hours in White Rock, British Columbia
The chart below shows the number of Shaw reports we have received in the last 24 hours from users in White Rock and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
November 19: Problems at Shaw
Shaw is having issues since 09:40 PM EST. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Shaw users through our website.
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Internet (67%)
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Wi-fi (11%)
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TV (9%)
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Total Blackout (7%)
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E-mail (5%)
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Phone (1%)
Live Outage Map Near White Rock, Metro Vancouver Regional District, British Columbia
The most recent Shaw outage reports came from the following cities: Langley, Vancouver, Surrey and Delta.
| City | Problem Type | Report Time |
|---|---|---|
 Langley |
Internet | |
| Vancouver |
Internet | |
| Vancouver |
Internet | |
| Vancouver |
Wi-fi | |
| Vancouver |
Internet | |
| Surrey |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Shaw Issues Reports Near White Rock, British Columbia
Latest outage, problems and issue reports in White Rock and nearby locations:
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Jessy
(@CoachDhillon) reported
from
Vancouver, British Columbia
Cancel your sports cable packages people. @Shawhelp @TELUS @TELUSsupport @BellMediaPR @RogersHelps @TSN_Sports @Sportsnet
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ABALI
(@G_ABALI_S) reported
from
Vancouver, British Columbia
I change my internet provider Telus to Shaw on the 15 Feb 2020. Shaw said we fill a form and send it on the 24 Feb 2020, but the Telus said there is no request from Shaw. @Shawhelp @ShawInfo @TELUS . Please talk to each other guys I need a solution. It is your miscommunication.
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Russian Tim
(@RussianTim61) reported
from
Vancouver, British Columbia
@jackhayter @Shawhelp Just spoke to someone at support, they said that we have an outage in the area. I also live in the West End.
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ABALI
(@G_ABALI_S) reported
from
Vancouver, British Columbia
@Shawhelp I delete my account number in the tweet thank you to warn me. I send a direct message. I hope my issue will be resolve soon.
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Nicolas Dextraze
(@nicdex) reported
from
Vancouver, British Columbia
@adymitruk @Shawhelp cable technology is limited they can't provide symmetrical speed and shaw is the worst provider price/bandwidth wise in Canada.
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Andrew Christopher
(@ACmusic_10) reported
from
Surrey, British Columbia
@DWeightm @TELUS @Rogers @Bell @Shawhelp Ok but seriously, **** Shaw too.
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Rina Liddle 💜 💜 💜
(@Liddleworks) reported
from
Vancouver, British Columbia
There’s nothing like watching a really intense scene in a movie and getting the notification that your bandwidth isn’t enough or you’re having connectivity issues @Shawhelp, every night this week. I’ve had uninterrupted service for over 10 years and now this.
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Alfred Kolowrat
(@Alfieak) reported
from
Vancouver, British Columbia
. @VMediaTV my service was disconnected 18days before actual date.I’ve been internetless for 24+ hours.Response is it’s in @ShawHelp hands now. I’m stuck trying to work during hard times and can’t. Poor service and would not recommend either isp.
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Parker
(@parkerspucks) reported
from
Surrey, British Columbia
@71Greenday @Shawhelp Having the same issue as of 10 minutes ago
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Monique Cloutier
(@cloutier68) reported
from
Vancouver, British Columbia
@stephenbraverm1 @Jen_Newsted @Shawhelp I could use an upgrade for my internet too. Never seems to get around to do this though.
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Thomas Gautreau
(@TomGautreau) reported
from
Vancouver, British Columbia
Dealt with Shaw for forty yrs and thought would give Telus a try on a new service. BIG MISTAKE ! Mon. I called C/ S they told me they would call me in 48 hours or less to deal with problem. No call. @TELUS @Shawhelp Telus customer service offshore. Shaw is in Canada.
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Bryn Morgan Williams
(@brynmw) reported
from
Vancouver, British Columbia
Great. @ShawInfo cable tv down and next available support is next Saturday. No tv for a week would be okay, if I was at school, but it’s Spring Break!!! Time to rethink cable tv and go interwebby.
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Jay Holtslander
(@j_holtslander) reported
from
Vancouver, British Columbia
@Shawhelp @lostinvention I seem to be having issues in Vancouver. About 50% of websites don’t load.
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Steven Lee
(@steveleenow) reported
from
Surrey, British Columbia
@Shawhelp internet and cable are down in Surrey, British Columbia.
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ABALI
(@G_ABALI_S) reported
from
Vancouver, British Columbia
I will not delete this message until my problem resolves. @Shawhelp
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Jeff Thorlacius
(@jthor099) reported
from
Vancouver, British Columbia
@Shawhelp this Bluecurve PVR is crap. Trying to rewind or fast forward recorded shows is near impossible. It freezes & jumps forward erratically, plus the dropping of sound while watching recordings I messaged you about a few days ago is still happening. Please fix this!
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Travel by Rempel
(@TRempel604) reported
from
Vancouver, British Columbia
@Shawhelp For the records, day 1 no cable or Internet service from Shaw. #worsecustomerservice #badcablecompany
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Jeff Thorlacius
(@jthor099) reported
from
Vancouver, British Columbia
@Shawhelp Just the one box and it's wireless (Bluecurve). The problem only arises on recordings, not with real-time broadcasts.
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Raj Dhaliwal
(@rdhaliwal84) reported
from
Surrey, British Columbia
@ShawInfo going on a day and half without services. Apparently it’s been escalated but staff can’t give me any answers....very frustrating that they can’t provide me with any answers. Not even a single call from anyone at Shaw. #angrycustomer #complaint #vancouver
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Heist
(@TheHeistMonkey) reported
from
Surrey, British Columbia
@Shawhelp my modem / router started blinking green and I’ve lost my internet. In South Surrey. Please help.
Shaw Issues Reports
Latest outage, problems and issue reports in social media:
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Dave Erickson
(@daemondave) reported
@Shawhelp Shaw Help: Internet phone and internet outage in Dunmore Alberta. Is this a scheduled outage?
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x - Coach Cal 🇨🇦🏴🇬🇧🏒🏈🥍
(@CoachCal99) reported
@primeyegre Bumped up internet pkg to get cheap @ShawInfo Mobile .... Unlimited data $25/mo they said .... Go to Pembina Prov Park and told we on "national" service cuz we're out of the "Shaw" service area (Edm, Red Deer, Calg basically) and only have 2gb of data/mo. Going back to Telus.
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Dennis (a.k.a. Devo)
(@djdevo79) reported
@ShawInfo Had a hell of a time in Langdon Alberta getting my phone to stay in the Nationwide LTE network instead of a dead Shaw Mobile one last night. First time attempting to use the extended network on my iPhone. Otherwise still quite happy to be saving lots of money
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Chris Topher
(@RallyMD) reported
Happy Switch Day to us. We are once again switching back and forth from @Shawhelp to @TELUSsupport We all do this thinking this time the other won't be ****...but we all know...it's going to be **** and in 2-3 years we will switch back.
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GrittyGirl Graphics
(@GirlGritty) reported
Help @Shawhelp On a mandatory Zoom course today and internet went down about an hour ago. Hard to do this course on my phone. Other people in my building lost their Shaw internet too. We are in White Rock.
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Keith Rispin
(@Keithrispin) reported
@MrPriceBC I am using @ShawInfo mobile service at the moment & it has been great, but once @RogersMobileCa gets ahold of it. Expect an unpleasant outcome. They will either dismantle the service or the price will double. Ah the Joys of Canadian mobile service. #canada #cellular #Vancouver
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🇨🇦Danny G.🇨🇦
(@ddaddy1982) reported
@Shawhelp Yes!Do you think that is a normal way to use a service? Doing this 30 times a day to your internet modem or cable for the last 3 months, is not the an acceptable service. Technician came and he said is nothing that he can't do and never a Shaw problem and yet no service.
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mr kaswa
(@mrkaswa) reported
@Shawhelp No, I fixed it by unplugging the tv box...........AGAIN. Thinking about taking Shaw to small claims court once a month....$25 for each time I have to unplug the box or reset the modem for something that was YOUR problem Over the last 3 months it would be around $500.
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tenaciouszeb
(@tenaciouszeb) reported
Is there an internet outage in the Sherwood Park, AB area? Looked online and can't find anything @Shawhelp
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Gary Townsend
(@gary_townsend) reported
@KCwvbc @Shawhelp I realize rational dialog is obviously not your strength but shaw has no control over today's outage might wanna just calm down there kid before you look like an idiot...oh wait too late