Shaw Outage in White Rock, Metro Vancouver Regional District, British Columbia

@ShawInfo **** you Shaw, what ******** could you possibly be doing that requires an 8 hour service interruption on a Thursday before the clock strikes midnight?! This is bullshit!!!🖕

Super annoyed with @Shawhelp So bad with customer service. Just hung up on me.

@Shawhelp my internet and tv went down suddenly. Hopefully it will be up again by morning.

@Shawhelp I appreciate the reply, but my parents aren't on Twitter. Phone support is important both because not everyone is Internet savvy, and also because Internet connectivity is often the problem your customers are trying to contact you about.

@ShawInfo What on Earth is up with your phone support? My parents selected to receive a call back when an agent becomes available. The system called back immediately and put them on hold for almost an hour. They gave up.

@Shawhelp is there an outage in Vancouver? At a time when it's most needed your internet is v unreliable

@Shawhelp our picture is pixelating and the wait time on the phone is 1 hour. Please help now.

@Shawhelp We want to cancel our internet service. Can we do it online?

@Shawhelp any service interruptions in South Surrey British Columbia? Last 30 minutes blinking green light on my router.

Shame on you, @ShawInfo @Shawhelp 🤬 poor internet for weeks, when The scheduled visit day arrive, the techs didn’t show up! Worse than that, is rebooking the visit for next week! Worst customer service ever 🤡

@Shawhelp hi i wonder i always has problem with my bills

@Shawhelp @lostinvention I seem to be having issues in Vancouver. About 50% of websites don’t load.

@Shawhelp my modem / router started blinking green and I’ve lost my internet. In South Surrey. Please help.

@jackhayter @Shawhelp Just spoke to someone at support, they said that we have an outage in the area. I also live in the West End.

@adymitruk @Shawhelp cable technology is limited they can't provide symmetrical speed and shaw is the worst provider price/bandwidth wise in Canada.

@71Greenday @Shawhelp Having the same issue as of 10 minutes ago

Dealt with Shaw for forty yrs and thought would give Telus a try on a new service. BIG MISTAKE ! Mon. I called C/ S they told me they would call me in 48 hours or less to deal with problem. No call. @TELUS @Shawhelp Telus customer service offshore. Shaw is in Canada.

. @VMediaTV my service was disconnected 18days before actual date.I’ve been internetless for 24+ hours.Response is it’s in @ShawHelp hands now. I’m stuck trying to work during hard times and can’t. Poor service and would not recommend either isp.

@stephenbraverm1 @Jen_Newsted @Shawhelp I could use an upgrade for my internet too. Never seems to get around to do this though.

@DWeightm @TELUS @Rogers @Bell @Shawhelp Ok but seriously, **** Shaw too.

@Shawhelp is fort mcmurray down? Already sent DM-no reply. Barely a connection x 2 days, having to use cell provider 😡

@Shawhelp Any update on the Jamestown Winnipeg service outage? It has been three hours since the last outage info.

@Shawhelp I'm already on with live chat support. Again. Not a very happy customer here.

@Shawhelp I haven't had internet for 6 hours now please help

Once again dealing with technical issues so I'm chatting with @Shawhelp yet again to try and deal with this problem YET AGAIN. really not sure why I'm paying for a service I can barely use.

Just got off a support chat with @ShawInfo where I got told that Port Forwarding has been permanently disabled on user accounts. This is breaking my VoIP connection. Say it ain't so! I've been a loyal Shaw customer for 20 years, but this might be enough to get me to switch.

@ShawInfo FIX UR ******* INTERNET

@Shawhelp help my nets been dead for an hour

@pcgamer Sorry @ShawInfo and @TELUS for any bad stuff I ever said, I see it can always be way way worse

@Shawhelp my wifi and tv is down and I'm getting the error code RDK-03117 What's up?