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Shaw

Shaw Outage Report in White Rock, Metro Vancouver Regional District, British Columbia

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Shaw offers broadband internet, TV and phone services to businesses and individuals. Shaw mainly serves clients in British Columbia and Alberta.

Full Outage Map

Problems in the last 24 hours in White Rock, British Columbia

The chart below shows the number of Shaw reports we have received in the last 24 hours from users in White Rock, British Columbia and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

At the moment, we haven't detected any problems at Shaw. Are you experiencing issues or an outage? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by Shaw users through our website.

  • 55% Internet (55%)
  • 18% TV (18%)
  • 11% Wi-fi (11%)
  • 9% E-mail (9%)
  • 6% Total Blackout (6%)
  • 2% Phone (2%)

Live Outage Map Near White Rock, British Columbia

The most recent Shaw outage reports came from the following cities: Surrey, and Langley.

CityProblem TypeReport Time
Surrey Internet 5 hours ago
Surrey Internet 1 day ago
Surrey Internet 3 days ago
Surrey Internet 6 days ago
Surrey Internet 7 days ago
Surrey Internet 9 days ago

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Shaw Issues Reports Near White Rock, British Columbia

Latest outage, problems and issue reports in White Rock and nearby locations:

  • YouTravel
    Ursula Maxwell-Lewis (@YouTravel) reported from Surrey, British Columbia

    @Shawhelp your agent Patricia in Brantford is supercilious, rude, overbearing and unhelpful #CustomerExperience

  • stevendrowe
    Steve Rowe πŸ‡¬πŸ‡§πŸ‡ͺπŸ‡ΊπŸ‡¨πŸ‡¦ (@stevendrowe) reported from Surrey, British Columbia

    @Shawhelp Issues you never respond to 2 - why is there continuous poor sound quality on BBC and MSNBC (breaks up at frequent intervals). This is what I want to complain about.

  • katrina_albert
    Katrina Albert (@katrina_albert) reported from Langley, British Columbia

    @Shawhelp I’ve lost my tv/internet connection at least 4 times in the past 1.5 months and have been on hold on the phone for HOURS trying to fix the issue. This is not acceptable. Please DM me. I’m not a happy customer.

  • SSAHI80
    Sonny Sahi (@SSAHI80) reported from Surrey, British Columbia

    @Shawhelp sent a few DM's no response...I guess being a loyal customer for about 20 years means nothing...anyhow forget it...going shop around my term expires with you at the end of this month. #disappointed #Shaw

  • stevendrowe
    Steve Rowe πŸ‡¬πŸ‡§πŸ‡¨πŸ‡¦πŸŒˆ (@stevendrowe) reported from Surrey, British Columbia

    @Shawhelp Thanks. Internet is virtually down and cable is on but signal cuts out every 30 seconds, changing channels on its own like the ghost of my old Aunt Alice is torturing me.

  • stevendrowe
    Steve Rowe πŸ‡¬πŸ‡§πŸ‡ͺπŸ‡ΊπŸ‡¨πŸ‡¦πŸ³οΈβ€πŸŒˆ (@stevendrowe) reported from Surrey, British Columbia

    @Shawhelp services are down in Newton, Surrey yet again. Just at the time of month I have to do a lot of work. Sigh.

  • stevendrowe
    Steven Rowe πŸ‡¬πŸ‡§πŸ‡ͺπŸ‡ΊπŸ‡¨πŸ‡¦πŸ³οΈβ€πŸŒˆ (@stevendrowe) reported from Surrey, British Columbia

    Looks like we suffered a @Shawhelp outage on both internet and tv around 11:15 to 11:30. Services are slow but appear to be coming back. #SurreyBC

  • iStayTaylored8
    Taylor Nicole Walker (@iStayTaylored8) reported from Surrey, British Columbia

    Damn @ShawInfo β€œ25-30 minute wait time” my ass...been on hold for over an hour πŸ˜‘πŸ˜‘πŸ˜‘

  • TheHeistMonkey
    Heist (@TheHeistMonkey) reported from Surrey, British Columbia

    @Shawhelp my modem / router started blinking green and I’ve lost my internet. In South Surrey. Please help.

  • IndoHoops
    IndoHoops Canada (@IndoHoops) reported from Surrey, British Columbia

    Waiting for the day that @ShawInfo gets @NBATV on HD. Can’t even watch League Pass games due to the dumb blackout rules. #AnnualTweet

  • ItsTylerG_
    TylerG (@ItsTylerG_) reported from Surrey, British Columbia

    @Shawhelp I can’t find my 5G network, it’s disappeared!!

  • stevendrowe
    Steven Rowe πŸ‡¬πŸ‡§πŸ‡ͺπŸ‡ΊπŸ‡¨πŸ‡¦πŸ³οΈβ€πŸŒˆ (@stevendrowe) reported from Surrey, British Columbia

    @Shawhelp I don’t have time to keep going back and forth with you on outages, poor quality picture etc. We will call you of it happens again.

  • parkerspucks
    Parker (@parkerspucks) reported from Surrey, British Columbia

    @71Greenday @Shawhelp Having the same issue as of 10 minutes ago

  • stevendrowe
    Steve Rowe πŸ‡¬πŸ‡§πŸ‡¨πŸ‡¦πŸŒˆ (@stevendrowe) reported from Surrey, British Columbia

    Pleased that @Shawhelp services have been restored to normal this morning after the @bchydro power outage in #SurreyBC #Newton yesterday evening.

  • CptManYak
    America's ass (@CptManYak) reported from Surrey, British Columbia

    @ShawInfo fix ya damn internet thanks

  • ACmusic_10
    Andrew Christopher (@ACmusic_10) reported from Surrey, British Columbia

    @DWeightm @TELUS @Rogers @Bell @Shawhelp Ok but seriously, **** Shaw too.

  • YouTravel
    Ursula Maxwell-Lewis (@YouTravel) reported from Surrey, British Columbia

    @Shawhelp Thank you for your kind response. I contacted a friend who works for @TELUS . He guided me through resetting some coordinates. Seems okay now. My files show dealing with Patricia approx. a year ago. I'd noted her poor CR then. Twice bitten! πŸ₯Ί

  • steveleenow
    Steven Lee (@steveleenow) reported from Surrey, British Columbia

    @Shawhelp internet and cable are down in Surrey, British Columbia.

  • rdhaliwal84
    Raj Dhaliwal (@rdhaliwal84) reported from Surrey, British Columbia

    @ShawInfo going on a day and half without services. Apparently it’s been escalated but staff can’t give me any answers....very frustrating that they can’t provide me with any answers. Not even a single call from anyone at Shaw. #angrycustomer #complaint #vancouver

Shaw Issues Reports

Latest outage, problems and issue reports in social media:

  • TJHarrison63
    Thomas Harrison (@TJHarrison63) reported

    @Shawhelp Internet is still down in St Albert......help

  • cursethewicked
    Exodus 22:18 (@cursethewicked) reported

    @ShawInfo πŸ‘ˆWTF is up with service on Vancouver Island?!?? It’s now 3:12 am and service has been interrupted since 10 pm last night!!!🀬🀬🀬🀬

  • stang8869
    James Aspinall (@stang8869) reported

    @Shawhelp I've done everything that I've been told the last 5 times. I can't fix your equipment that isn't on my property. I've been messaged and told to go to the CBC Consumer Watchdog because of the duration and severity of the issue. Good idea.

  • DavidPatterson6
    David Patterson (@DavidPatterson6) reported

    @Shawhelp Thanks but strata so no dishes. Already sent a note to Global TV consumer reporter on this. If you cant provide service, you should not charge contract cancellation fees..

  • stang8869
    James Aspinall (@stang8869) reported

    @Shawhelp Great, i have to wait until the 18th for service i have to pay for that has broken the same way outside of my residence 3 years in a row. Some of us have to work from home? Do you cover lost wages for not fixing a recurring problem? 5 times the exact same issue in 3 years?

  • xynskar
    Xynskar (@xynskar) reported

    @Shawhelp hey how about informing us on why you guys can provide internet yet??? Or what the ******* problem is??

  • tojules_gale
    Jules (@tojules_gale) reported

    @Shawhelp When is service is Crossfield being restored? Internet and cable have been out most of the day.

  • stang8869
    James Aspinall (@stang8869) reported

    @Shawhelp I'm on Shaw Mobile because my internet is not working, and i can't connect to that link.

  • nekomajokko
    hi (@nekomajokko) reported

    @Shawhelp fix your damn **** in downtown edmonton

  • chriscorrigan
    Chris Corrigan (@chriscorrigan) reported

    Hey @Shawhelp i have a question. Why do you keep phoning me and asking if I want a new package? I have said no. I appreciate the Internet service but your customer service has crossed the line into spam.