Shaw outages and service status in White Rock, British Columbia

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Shaw generated 2 outage signals in the last 24 hours around White Rock, including 2 direct reports.
The most common problems reported in this area mention Internet, Wi-fi, and TV.
The most recent signal from this area was received Apr 28, 1:46 PM EDT.

Internet (70%)
Wi-fi (11%)
TV (11%)
Total Blackout (4%)
Phone (4%)

Shaw offers broadband internet, TV and phone services to businesses and individuals. Shaw mainly serves clients in British Columbia and Alberta.

Problems in the last 24 hours in White Rock, British Columbia

The chart below shows the number of Shaw reports we have received in the last 24 hours from users in White Rock, British Columbia and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Time of day (EST)	Number of reports	White Rock	Baseline
Apr 27, 5:00 PM EDT	0	0	0
Apr 27, 5:20 PM EDT	0	0	0
Apr 27, 5:40 PM EDT	0	0	0
Apr 27, 6:00 PM EDT	0	0	0
Apr 27, 6:20 PM EDT	0	0	0
Apr 27, 6:40 PM EDT	0	0	0
Apr 27, 7:00 PM EDT	0	0	0
Apr 27, 7:20 PM EDT	0	0	0
Apr 27, 7:40 PM EDT	0	0	0
Apr 27, 8:00 PM EDT	0	0	0
Apr 27, 8:20 PM EDT	0	0	0
Apr 27, 8:40 PM EDT	0	0	0
Apr 27, 9:00 PM EDT	0	0	0
Apr 27, 9:20 PM EDT	0	0	0
Apr 27, 9:40 PM EDT	0	0	0
Apr 27, 10:00 PM EDT	0	0	0
Apr 27, 10:20 PM EDT	0	0	0
Apr 27, 10:40 PM EDT	0	0	0
Apr 27, 11:00 PM EDT	0	0	0
Apr 27, 11:20 PM EDT	0	0	0
Apr 27, 11:40 PM EDT	0	0	0
Apr 28, 12:00 AM EDT	0	0	0
Apr 28, 12:20 AM EDT	0	0	0
Apr 28, 12:40 AM EDT	0	0	0
Apr 28, 1:00 AM EDT	0	0	0
Apr 28, 1:20 AM EDT	0	0	0
Apr 28, 1:40 AM EDT	0	0	0
Apr 28, 2:00 AM EDT	0	0	0
Apr 28, 2:20 AM EDT	0	0	0
Apr 28, 2:40 AM EDT	0	0	0
Apr 28, 3:00 AM EDT	0	0	0
Apr 28, 3:20 AM EDT	0	0	0
Apr 28, 3:40 AM EDT	0	0	0
Apr 28, 4:00 AM EDT	0	0	0
Apr 28, 4:20 AM EDT	0	0	0
Apr 28, 4:40 AM EDT	0	0	0
Apr 28, 5:00 AM EDT	0	0	0
Apr 28, 5:20 AM EDT	0	0	0
Apr 28, 5:40 AM EDT	0	0	0
Apr 28, 6:00 AM EDT	0	0	0
Apr 28, 6:20 AM EDT	0	0	0
Apr 28, 6:40 AM EDT	0	0	0
Apr 28, 7:00 AM EDT	0	0	0
Apr 28, 7:20 AM EDT	0	0	0
Apr 28, 7:40 AM EDT	0	0	0
Apr 28, 8:00 AM EDT	0	0	0
Apr 28, 8:20 AM EDT	0	0	0
Apr 28, 8:40 AM EDT	0	0	0
Apr 28, 9:00 AM EDT	0	0	0
Apr 28, 9:20 AM EDT	0	0	0
Apr 28, 9:40 AM EDT	0	0	0
Apr 28, 10:00 AM EDT	0	0	0
Apr 28, 10:20 AM EDT	0	0	0
Apr 28, 10:40 AM EDT	0	0	0
Apr 28, 11:00 AM EDT	0	0	0
Apr 28, 11:20 AM EDT	0	0	0
Apr 28, 11:40 AM EDT	0	0	0
Apr 28, 12:00 PM EDT	0	0	0
Apr 28, 12:20 PM EDT	0	0	0
Apr 28, 12:40 PM EDT	0	0	0
Apr 28, 1:00 PM EDT	0	0	0
Apr 28, 1:20 PM EDT	0	0	0
Apr 28, 1:40 PM EDT	0	0	0
Apr 28, 2:00 PM EDT	0	0	0
Apr 28, 2:20 PM EDT	0	0	0
Apr 28, 2:40 PM EDT	0	0	0
Apr 28, 3:00 PM EDT	0	0	0
Apr 28, 3:20 PM EDT	0	0	0
Apr 28, 3:40 PM EDT	0	0	0
Apr 28, 4:00 PM EDT	0	0	0
Apr 28, 4:20 PM EDT	0	0	0
Apr 28, 4:40 PM EDT	0	0	0
Apr 28, 5:00 PM EDT	0	0	0

At the moment, we haven't detected any problems at Shaw. Are you experiencing issues or an outage? Leave a message in the comments section!

Live Outage Map Near White Rock, British Columbia

The most recent Shaw outage reports came from the following cities: Surrey, and Langley.

City	Problem Type	Report Time
Surrey	Internet	3 hours ago
Surrey	Wi-fi	13 hours ago
Langley	TV	2 days ago
Langley	Internet	2 days ago
Surrey	TV	5 days ago
Surrey	Internet	6 days ago

Nearby cities with recent reports

Surrey

6 recent signals

3 hours ago

Langley

2 recent signals

2 days ago

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

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Shaw Issues Reports Near White Rock, British Columbia

Latest outage, problems and issue reports in White Rock and nearby locations:

Steven Rowe 🇬🇧🇪🇺🇨🇦🏳️‍🌈 (@stevendrowe) reported 24 seconds ago from Surrey, British Columbia
Looks like we suffered a @Shawhelp outage on both internet and tv around 11:15 to 11:30. Services are slow but appear to be coming back. #SurreyBC
Tyler, The Creator (@ItsTylerG_) reported 6 minutes ago from Surrey, British Columbia
@Shawhelp you guys still down? i know there’s been service outages in Surrey n i’m currently affected, jus wanna know a possible ETA :)
Steven Lee (@steveleenow) reported 10 minutes ago from Surrey, British Columbia
@Shawhelp internet and cable are down in Surrey, British Columbia.
Steve Rowe 🇬🇧🇨🇦🌈 (@stevendrowe) reported 11 minutes ago from Surrey, British Columbia
Pleased that @Shawhelp services have been restored to normal this morning after the @bchydro power outage in #SurreyBC #Newton yesterday evening.
Chris Falskow (@falskow) reported 12 minutes ago from Delta, British Columbia
The worst internet service provider in the Lower Mainland is @Eastlink! I would so love to get @ShawInfo but they are not in our area. Yet. #InternetConnection #Fail
Robyn ⸸ Graves (@satanic__panic) reported 16 minutes ago from Surrey, British Columbia
@Shawhelp Surrey wifi seems to be completely down just heads up
Chad Rissanen (@chadrissanen) reported 18 minutes ago from Surrey, British Columbia
@Shawhelp what is happening with the outages here? It’s been a month long of bad service/ no service this is ridiculous! #telus
Ursula Maxwell-Lewis (@YouTravel) reported 18 minutes ago from Surrey, British Columbia
@Shawhelp your agent Patricia in Brantford is supercilious, rude, overbearing and unhelpful #CustomerExperience
Sonny Sahi (@SSAHI80) reported 19 minutes ago from Surrey, British Columbia
@Shawhelp sent a few DM's no response...I guess being a loyal customer for about 20 years means nothing...anyhow forget it...going shop around my term expires with you at the end of this month. #disappointed #Shaw
Steven Rowe 🇬🇧🇪🇺🇨🇦🏳️‍🌈 (@stevendrowe) reported 31 minutes ago from Surrey, British Columbia
@Shawhelp I don’t have time to keep going back and forth with you on outages, poor quality picture etc. We will call you of it happens again.
Ben (@bguanzon) reported 36 minutes ago from Surrey, British Columbia
@Shawhelp No updates and still no service (phone, internet and tv) since 8:00 PM last night. What kind of compensation is available for customers? And no updates! Ps: safety issue as no ability to use 911 by phone!!!!
Steve Rowe 🇬🇧🇪🇺🇨🇦 (@stevendrowe) reported 37 minutes ago from Surrey, British Columbia
@Shawhelp Issues you never respond to 2 - why is there continuous poor sound quality on BBC and MSNBC (breaks up at frequent intervals). This is what I want to complain about.
Heist (@TheHeistMonkey) reported 44 minutes ago from Surrey, British Columbia
@Shawhelp my modem / router started blinking green and I’ve lost my internet. In South Surrey. Please help.
Muji (@AHMED__1095) reported 44 minutes ago from Surrey, British Columbia
@Shawhelp is there some sort of internet issue going on currently? Can’t seem to connect, have rebooted multiple times
Steve Rowe 🇬🇧🇪🇺🇨🇦🏳️‍🌈 (@stevendrowe) reported 46 minutes ago from Surrey, British Columbia
@Shawhelp services are down in Newton, Surrey yet again. Just at the time of month I have to do a lot of work. Sigh.
Chris Falskow (@falskow) reported 47 minutes ago from Delta, British Columbia
@Eastlink @EastlinkSupport Hey @Shawhelp I hope you’re paying attention here. We could really use your service in North Delta!
Raj Dhaliwal (@rdhaliwal84) reported 54 minutes ago from Surrey, British Columbia
@ShawInfo going on a day and half without services. Apparently it’s been escalated but staff can’t give me any answers....very frustrating that they can’t provide me with any answers. Not even a single call from anyone at Shaw. #angrycustomer #complaint #vancouver
Ursula Maxwell Travels (@YouTravel) reported 56 minutes ago from Surrey, British Columbia
Why do I pay @Shawhelp so much for Internet monthly and they tell me I'm 'unstable'?! Okay, to be precise "Your connection is unstable". Now, honestly! What next! 🥴
Travis Hill (@triple_aardvark) reported 57 minutes ago from Surrey, British Columbia
@ShawInfo What on Earth is up with your phone support? My parents selected to receive a call back when an agent becomes available. The system called back immediately and put them on hold for almost an hour. They gave up.
Katrina Albert (@katrina_albert) reported 57 minutes ago from Langley, British Columbia
@Shawhelp I’ve lost my tv/internet connection at least 4 times in the past 1.5 months and have been on hold on the phone for HOURS trying to fix the issue. This is not acceptable. Please DM me. I’m not a happy customer.

Shaw Issues Reports

Latest outage, problems and issue reports in social media:

Jacob Tecson (@Jacob_Tecson431) reported 8 minutes ago
I’ve been with @Shawhelp for about 4 Years and haven’t had any issues until @Rogers took over. Absolutely the worst internet service ever, the customer service team are very impatient, and the prices are terrible. I am a Rogers user and do not recommend anyone to use @Rogers
bc_2027 (@bc_2025_vision) reported 8 minutes ago
@Shawhelp We really need wait times & callback from Rogers with Shaw support. We had this for > 10 years before it was stopped. Now TELUS has these services and Rogers with Shaw does not. @Rogers Customer service should not be a hardship on hold … no clue whether we will wait hours😟
Guy_Barnabe (@GuyBarnabe) reported 9 minutes ago
@Shawhelp problems with ABC this morning in Winnipeg: XRE-031 37 This channel is temporarily unavailable…. Tried on multiple terminals and via Rogers watch-online website…
Shari O'Neill (@ShariONeill12) reported 9 minutes ago
@Shawhelp is the internet down in Anmore along East Road? No connection happening.
RogersHelps (@RogersHelps) reported 10 minutes ago
@jcnhooper @Shawhelp Hi James. Please connect with technical support at 1-888-764-3771 so we can ensure proper steps are being taken to resolve any technical issues you are experiencing. -Eric
jordan (@musicfnatic) reported 14 minutes ago
@Shawhelp this stream of the utah mammoth vegas golden knights game is terrible
Guy_Barnabe (@GuyBarnabe) reported 15 minutes ago
@Shawhelp problems with ABC this morning in Winnipeg: XRE-031 37 This channel is temporarily unavailable…. Tried on multiple terminals and via Rogers watch-online website…
Dave (@Danrek77) reported 19 minutes ago
@Shawhelp Like, I really had no reason to upgrade from 1 gigabit to 2 and this “delivery experience” and the subsequent support “experience” has me kind of convinced to just keep what I had and unwind the upgrade.
Lindsay I.R Wiebe (@LindsayWiebeRD) reported 20 minutes ago
@Shawhelp Because it’s a loud modem from the start/ in general. The worst modem I’ve ever had. I honestly miss our old modem.
It's been a slice, but I'm leaving this trainwreck (@BCReality) reported 25 minutes ago
Hey @FP_Champagne so you allowed the Shaw/Rogers merger to happen, now there are hundreds of thousands/millions of users with no internet or phone service in many parts of Canada. What gives? Time to start giving these conglomerates LARGE fines! @ShawInfo @Rogers