Shaw Outage Report in White Rock, Metro Vancouver Regional District, British Columbia
No problems detected
If you are having issues, please submit a report below.
Shaw offers broadband internet, TV and phone services to businesses and individuals. Shaw mainly serves clients in British Columbia and Alberta.
Full Outage Map
E-mailProblems in the last 24 hours in White Rock, British Columbia
The chart below shows the number of Shaw reports we have received in the last 24 hours from users in White Rock and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Shaw. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Shaw users through our website.
-
Internet (61%)
-
TV (16%)
-
Wi-fi (10%)
-
Total Blackout (6%)
-
E-mail (5%)
-
Phone (1%)
Live Outage Map Near White Rock, Metro Vancouver Regional District, British Columbia
The most recent Shaw outage reports came from the following cities: Vancouver, Surrey, Langley and Delta.
| City | Problem Type | Report Time |
|---|---|---|
 Vancouver |
Internet | |
| Vancouver |
Internet | |
| Surrey |
Internet | |
| Surrey |
Internet | |
| Vancouver |
TV | |
| Vancouver |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Shaw Issues Reports Near White Rock, British Columbia
Latest outage, problems and issue reports in White Rock and nearby locations:
-
Chris Falskow
(@falskow) reported
from
Delta, British Columbia
@Eastlink @EastlinkSupport Hey @Shawhelp I hope you’re paying attention here. We could really use your service in North Delta!
-
Travis Hill
(@triple_aardvark) reported
from
Surrey, British Columbia
@Shawhelp I appreciate the reply, but my parents aren't on Twitter. Phone support is important both because not everyone is Internet savvy, and also because Internet connectivity is often the problem your customers are trying to contact you about.
-
Ben
(@bguanzon) reported
from
Surrey, British Columbia
@Shawhelp No updates and still no service (phone, internet and tv) since 8:00 PM last night. What kind of compensation is available for customers? And no updates! Ps: safety issue as no ability to use 911 by phone!!!!
-
Vanessa
(@VNSSAWBSTR) reported
from
Vancouver, British Columbia
@Shawhelp my internet and tv went down suddenly. Hopefully it will be up again by morning.
-
Heist
(@TheHeistMonkey) reported
from
Surrey, British Columbia
@Shawhelp any service interruptions in South Surrey British Columbia? Last 30 minutes blinking green light on my router.
-
shirley silberg
(@ShirleySilberg) reported
from
Vancouver, British Columbia
@Shawhelp our picture is pixelating and the wait time on the phone is 1 hour. Please help now.
-
Michael Brimer
(@IMBrimer) reported
from
Vancouver, British Columbia
@Shawhelp @ShawInfo your customer service is embarrassing- do you not have #humans ?
-
Colin Rose
(@ColinRose) reported
from
Vancouver, British Columbia
@Shawhelp is there a service issue I’m Vancouver? My internet is out...
-
Michael Brimer
(@IMBrimer) reported
from
Vancouver, British Columbia
@ShawInfo Nope, I’m downtown #vancouver and my internet drops out over an old school network daily
-
Alan Alilo
(@AliloAlan) reported
from
Vancouver, British Columbia
@Shawhelp hi i wonder i always has problem with my bills
-
Michelle Carter (she,her,hers)
(@Britbirdvancity) reported
from
Vancouver, British Columbia
@Shawhelp is there an outage in Vancouver? At a time when it's most needed your internet is v unreliable
-
Michelle Carter 🇬🇧🇨🇦
(@Britbirdvancity) reported
from
Vancouver, British Columbia
@Shawhelp is there an outage in Vancouver? My internet keeps dropping out. Getting frustrated withthese constant disruptions in service.
-
Greg McDonald🇨🇦
(@5150GmacSays) reported
from
Langley, British Columbia
@ShawInfo **** you Shaw, what ******** could you possibly be doing that requires an 8 hour service interruption on a Thursday before the clock strikes midnight?! This is bullshit!!!🖕
-
amu
(@Amu3188) reported
from
Surrey, British Columbia
@Shawhelp We want to cancel our internet service. Can we do it online?
-
Jossana Haas
(@jossanahaas) reported
from
Vancouver, British Columbia
Shame on you, @ShawInfo @Shawhelp 🤬 poor internet for weeks, when The scheduled visit day arrive, the techs didn’t show up! Worse than that, is rebooking the visit for next week! Worst customer service ever 🤡
-
Jay Holtslander
(@j_holtslander) reported
from
Vancouver, British Columbia
@Shawhelp @lostinvention I seem to be having issues in Vancouver. About 50% of websites don’t load.
-
Michael Brimer
(@IMBrimer) reported
from
Vancouver, British Columbia
@ShawInfo Not in #vancouver your customer service @ShawInfo is embarrassing
-
Travis Hill
(@triple_aardvark) reported
from
Surrey, British Columbia
@ShawInfo What on Earth is up with your phone support? My parents selected to receive a call back when an agent becomes available. The system called back immediately and put them on hold for almost an hour. They gave up.
-
Travel by Rempel
(@TRempel604) reported
from
Vancouver, British Columbia
Super annoyed with @Shawhelp So bad with customer service. Just hung up on me.
-
Chris Falskow
(@falskow) reported
from
Delta, British Columbia
The worst internet service provider in the Lower Mainland is @Eastlink! I would so love to get @ShawInfo but they are not in our area. Yet. #InternetConnection #Fail
Shaw Issues Reports
Latest outage, problems and issue reports in social media:
-
fearless freep™🇨🇦
(@evltwnHD1) reported
@Shawhelp My cable box has been rebooting itself several times a day. I tried Shaw chat. No connection. Help.
-
🇨🇦 Erin*YES im still wearing my mask*Kucharski
(@ThatFunHouseGal) reported
@Shawhelp good morning! Over a month ago I requested via a FB form for someone to call me regarding my value plan. It expired at the beginning of Sept. No call. Tried the chat in the app - it was a joke, got nowhere Can you help me? #anirritatedcustomer #yeg
-
Oscar
(@OscarLFY23) reported
@Shawhelp is wifi down in richmond bc?
-
Dale Rempel
(@grandmatwins_) reported
@Shawhelp I want to cancel my Crave movies and HBO on October 6
-
Chris S
(@Sztuman) reported
@Shawhelp tv not working. why would we be left with a service that only works once and a while. this is terrible.
-
Brian Battle
(@BVBattle) reported
@Shawhelp Was getting a message saying channel was temporarily unavailable, give us some time to fix it, then it would go to the previous channel. It seems to be ok now. Was able to go back to the begin of Jeopardy, I’m happy now. Thanks for the quick response
-
mr kaswa
(@mrkaswa) reported
A @ShawInfo technician has been to one of the two boxes outside my house twice now. 3 hours since they posted the outage and it's still down.
-
Lynelle
(@Bogey_Putt) reported
@Shawhelp tecnician came today to fix an issue with inconsistent cable and internet. Left saying it was an issue with the line, but that it should work the way it was until the line crew could be dispatched. Have now been on the line with support for 45min as we have NO CABLE 1/2
-
B.J.C.
(@BCinBC21) reported
Very impressed with @ShawInfo tonight. My remote totally quit working, I called on the weekend, and a new remote arrived in my mailbox today. I'm normally critical of Shaw, but tonight I'll give credit where credit is due. Thank you for your service. 📺
-
Lynelle
(@Bogey_Putt) reported
@Shawhelp 2/2 and they cannot send anyone to fix until OCT 6th? Seriously?’