Shaw Outage Report in White Rock, Metro Vancouver Regional District, British Columbia
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Shaw offers broadband internet, TV and phone services to businesses and individuals. Shaw mainly serves clients in British Columbia and Alberta.
Full Outage Map
E-mailProblems in the last 24 hours in White Rock, British Columbia
The chart below shows the number of Shaw reports we have received in the last 24 hours from users in White Rock and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Shaw. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Shaw users through our website.
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Internet (59%)
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TV (18%)
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Wi-fi (10%)
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Total Blackout (6%)
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E-mail (5%)
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Phone (1%)
Live Outage Map Near White Rock, Metro Vancouver Regional District, British Columbia
The most recent Shaw outage reports came from the following cities: Surrey, Vancouver and Langley.
| City | Problem Type | Report Time |
|---|---|---|
 Surrey |
Internet | |
| Vancouver |
Internet | |
| Vancouver |
Internet | |
| Vancouver |
Internet | |
| Surrey |
TV | |
| Surrey |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Shaw Issues Reports Near White Rock, British Columbia
Latest outage, problems and issue reports in White Rock and nearby locations:
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Greg McDonald🇨🇦
(@5150GmacSays) reported
from
Langley, British Columbia
@ShawInfo **** you Shaw, what ******** could you possibly be doing that requires an 8 hour service interruption on a Thursday before the clock strikes midnight?! This is bullshit!!!🖕
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Colin Rose
(@ColinRose) reported
from
Vancouver, British Columbia
@Shawhelp is there a service issue I’m Vancouver? My internet is out...
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Alan Alilo
(@AliloAlan) reported
from
Vancouver, British Columbia
@Shawhelp hi i wonder i always has problem with my bills
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Jay Holtslander
(@j_holtslander) reported
from
Vancouver, British Columbia
@Shawhelp @lostinvention I seem to be having issues in Vancouver. About 50% of websites don’t load.
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Michael Brimer
(@IMBrimer) reported
from
Vancouver, British Columbia
@Shawhelp @ShawInfo your customer service is embarrassing- do you not have #humans ?
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shirley silberg
(@ShirleySilberg) reported
from
Vancouver, British Columbia
@Shawhelp our picture is pixelating and the wait time on the phone is 1 hour. Please help now.
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Michelle Carter 🇬🇧🇨🇦
(@Britbirdvancity) reported
from
Vancouver, British Columbia
@Shawhelp is there an outage in Vancouver? My internet keeps dropping out. Getting frustrated withthese constant disruptions in service.
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Travis Hill
(@triple_aardvark) reported
from
Surrey, British Columbia
@ShawInfo What on Earth is up with your phone support? My parents selected to receive a call back when an agent becomes available. The system called back immediately and put them on hold for almost an hour. They gave up.
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Michael Brimer
(@IMBrimer) reported
from
Vancouver, British Columbia
@ShawInfo Nope, I’m downtown #vancouver and my internet drops out over an old school network daily
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Chris Falskow
(@falskow) reported
from
Delta, British Columbia
The worst internet service provider in the Lower Mainland is @Eastlink! I would so love to get @ShawInfo but they are not in our area. Yet. #InternetConnection #Fail
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Jossana Haas
(@jossanahaas) reported
from
Vancouver, British Columbia
Shame on you, @ShawInfo @Shawhelp 🤬 poor internet for weeks, when The scheduled visit day arrive, the techs didn’t show up! Worse than that, is rebooking the visit for next week! Worst customer service ever 🤡
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Michael Brimer
(@IMBrimer) reported
from
Vancouver, British Columbia
@ShawInfo Not in #vancouver your customer service @ShawInfo is embarrassing
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Travel by Rempel
(@TRempel604) reported
from
Vancouver, British Columbia
Super annoyed with @Shawhelp So bad with customer service. Just hung up on me.
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Chris Falskow
(@falskow) reported
from
Delta, British Columbia
@Eastlink @EastlinkSupport Hey @Shawhelp I hope you’re paying attention here. We could really use your service in North Delta!
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Michelle Carter (she,her,hers)
(@Britbirdvancity) reported
from
Vancouver, British Columbia
@Shawhelp is there an outage in Vancouver? At a time when it's most needed your internet is v unreliable
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Ben
(@bguanzon) reported
from
Surrey, British Columbia
@Shawhelp No updates and still no service (phone, internet and tv) since 8:00 PM last night. What kind of compensation is available for customers? And no updates! Ps: safety issue as no ability to use 911 by phone!!!!
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Travis Hill
(@triple_aardvark) reported
from
Surrey, British Columbia
@Shawhelp I appreciate the reply, but my parents aren't on Twitter. Phone support is important both because not everyone is Internet savvy, and also because Internet connectivity is often the problem your customers are trying to contact you about.
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Heist
(@TheHeistMonkey) reported
from
Surrey, British Columbia
@Shawhelp any service interruptions in South Surrey British Columbia? Last 30 minutes blinking green light on my router.
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Vanessa
(@VNSSAWBSTR) reported
from
Vancouver, British Columbia
@Shawhelp my internet and tv went down suddenly. Hopefully it will be up again by morning.
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amu
(@Amu3188) reported
from
Surrey, British Columbia
@Shawhelp We want to cancel our internet service. Can we do it online?
Shaw Issues Reports
Latest outage, problems and issue reports in social media:
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Nisha 🏳️🌈 Poet Laureate
(@AnotherNisha) reported
@JulieRohrYEG @ShawInfo We wired ethernet cables through the whole apartment (and have wired through the heat vents/staircases) from the router - a 50ft cable can be like $30 and you can get longer ones online. We can handle multiple zoom calls at once with no problem now.
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Digi
(@turbulentio) reported
@JulieRohrYEG @ShawInfo 5/ Run trial web casting sessions. If the signal is still poor. Switching ISPs might be an option. Pls keep in mind that the trial sessions need to closely resemble the traffic generated during the event. So you need a trial session w/ the same # of expected guests or greater.
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caryn
(@carschick) reported
@Shawhelp your customer service just disconnected me off of hold....#notahappycustomer
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LisaStyleGirl's Echo
(@lisastylgrlecho) reported
RT lisastylegirl "Hello @Shawhelp -- I am soooo frustrated with your technical people telling me they're not Mac experts! Half your customers use a Mac!!! Very disappointing. #gettingnoemail #gettingnohelp #help!"
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Canadian Bird.
(@CDN_BRD) reported
@Shawhelp what's going on with the outage in Downtown/Exchange Winnipeg? We've been told "problems with a node" no ETA to fix. I have to log into work tomorrow. You must have some idea of when this will be resolved?
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David Niven
(@nivende2) reported
@JulieRohrYEG @Shaybeerta @ShawInfo Because you are on Shaw you don’t want to share bandwith with others in the same building. It would help if you are the only one on line when you Zoom. Your router has two bands. ....
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Digi
(@turbulentio) reported
@JulieRohrYEG @ShawInfo 1/ Is the signal boosting for wifi? If so, signal boosting extends the reach of a signal. Signal boosting won't help w/ poor service coming into a home. Shaw runs feed lines to neighborhood connection points. Subscriber lines are run from the connection point to a person's home.
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Julie Rohr ( ͡° ͜ʖ ͡ °)
(@JulieRohrYEG) reported
@mattdance @buzzilinear @ShawInfo I have an older Mac laptop. (Like, 2013 old.) But my son has a brand new gaming laptop and he has the same internet problems, often down, slow, not connecting... it's frustrating.
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...
(@DwightLester) reported
@JulieRohrYEG @tish_A_tish @ShawInfo Cat 5 or cat 6 cable directly from modem to laptop. Problem fixed
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Matt Donnelly
(@MattDonnellyFF) reported
Hey Canadian friends avoid @ShawInfo Shaw internet at all costs. Customer service has been horrible and I've been without internet in half my house that last couple days in the evenings of course.