Shaw outages and service status in White Rock, British Columbia
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Shaw offers broadband internet, TV and phone services to businesses and individuals. Shaw mainly serves clients in British Columbia and Alberta.
Full Outage Map
Problems in the last 24 hours in White Rock, British Columbia
The chart below shows the number of Shaw reports we have received in the last 24 hours from users in White Rock, British Columbia and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Shaw. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Shaw users through our website.
- Internet (54%)
- TV (18%)
- Wi-fi (11%)
- E-mail (9%)
- Total Blackout (6%)
- Phone (2%)
Live Outage Map Near White Rock, British Columbia
The most recent Shaw outage reports came from the following cities: Surrey, and Langley.
| City | Problem Type | Report Time |
|---|---|---|
 Surrey
|
Internet | 19 hours ago |
|
Surrey
|
Wi-fi | 23 hours ago |
|
Surrey
|
Internet | 2 days ago |
|
Surrey
|
Internet | 3 days ago |
|
Surrey
|
Internet | 5 days ago |
|
Surrey
|
Internet | 8 days ago |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Shaw Issues Reports Near White Rock, British Columbia
Latest outage, problems and issue reports in White Rock and nearby locations:
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Andrew Christopher (@ACmusic_10) reported from Surrey, British Columbia@DWeightm @TELUS @Rogers @Bell @Shawhelp Ok but seriously, **** Shaw too.
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Raj Dhaliwal (@rdhaliwal84) reported from Surrey, British Columbia@ShawInfo going on a day and half without services. Apparently it’s been escalated but staff can’t give me any answers....very frustrating that they can’t provide me with any answers. Not even a single call from anyone at Shaw. #angrycustomer #complaint #vancouver
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Katrina Albert (@katrina_albert) reported from Langley, British Columbia@Shawhelp I’ve lost my tv/internet connection at least 4 times in the past 1.5 months and have been on hold on the phone for HOURS trying to fix the issue. This is not acceptable. Please DM me. I’m not a happy customer.
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Steven Rowe 🇬🇧🇪🇺🇨🇦🏳️🌈 (@stevendrowe) reported from Surrey, British Columbia@Shawhelp I don’t have time to keep going back and forth with you on outages, poor quality picture etc. We will call you of it happens again.
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Greg McDonald🇨🇦 (@5150GmacSays) reported from Langley, British Columbia@ShawInfo **** you Shaw, what ******** could you possibly be doing that requires an 8 hour service interruption on a Thursday before the clock strikes midnight?! This is bullshit!!!🖕
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Chris Falskow (@falskow) reported from Delta, British Columbia@Eastlink @EastlinkSupport Hey @Shawhelp I hope you’re paying attention here. We could really use your service in North Delta!
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Travis Hill (@triple_aardvark) reported from Surrey, British Columbia@ShawInfo What on Earth is up with your phone support? My parents selected to receive a call back when an agent becomes available. The system called back immediately and put them on hold for almost an hour. They gave up.
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Ursula Maxwell-Lewis (@YouTravel) reported from Surrey, British Columbia@Shawhelp your agent Patricia in Brantford is supercilious, rude, overbearing and unhelpful #CustomerExperience
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amu (@Amu3188) reported from Surrey, British Columbia@Shawhelp We want to cancel our internet service. Can we do it online?
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Ben (@bguanzon) reported from Surrey, British Columbia@Shawhelp No updates and still no service (phone, internet and tv) since 8:00 PM last night. What kind of compensation is available for customers? And no updates! Ps: safety issue as no ability to use 911 by phone!!!!
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Heist (@TheHeistMonkey) reported from Surrey, British Columbia@Shawhelp any service interruptions in South Surrey British Columbia? Last 30 minutes blinking green light on my router.
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Chris Falskow (@falskow) reported from Delta, British ColumbiaThe worst internet service provider in the Lower Mainland is @Eastlink! I would so love to get @ShawInfo but they are not in our area. Yet. #InternetConnection #Fail
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Heist (@TheHeistMonkey) reported from Surrey, British Columbia@Shawhelp my modem / router started blinking green and I’ve lost my internet. In South Surrey. Please help.
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Taylor Nicole Walker (@iStayTaylored8) reported from Surrey, British ColumbiaDamn @ShawInfo “25-30 minute wait time” my ass...been on hold for over an hour 😑😑😑
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Steve Tripp (@StevenCTripp) reported from Surrey, British Columbia@Shawhelp ...still finding it a annoying that we can’t even get a rough ETA window for service restoration in Surrey. Hydro’s outages always shows an updated ETA and it changes as the repairs proceed. Frustrating.
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Steven Lee (@steveleenow) reported from Surrey, British Columbia@Shawhelp internet and cable are down in Surrey, British Columbia.
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Ursula Maxwell-Lewis (@YouTravel) reported from Surrey, British Columbia@Shawhelp Thank you for your kind response. I contacted a friend who works for @TELUS . He guided me through resetting some coordinates. Seems okay now. My files show dealing with Patricia approx. a year ago. I'd noted her poor CR then. Twice bitten! 🥺
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Travis Hill (@triple_aardvark) reported from Surrey, British Columbia@Shawhelp I appreciate the reply, but my parents aren't on Twitter. Phone support is important both because not everyone is Internet savvy, and also because Internet connectivity is often the problem your customers are trying to contact you about.
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Chad Rissanen (@chadrissanen) reported from Surrey, British Columbia@Shawhelp what is happening with the outages here? It’s been a month long of bad service/ no service this is ridiculous! #telus
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Parker (@parkerspucks) reported from Surrey, British Columbia@71Greenday @Shawhelp Having the same issue as of 10 minutes ago
Shaw Issues Reports
Latest outage, problems and issue reports in social media:
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Acheli (@thewayashviews) reportedWhy is @ShawInfo always down. It’s not like I work from home, and need the internet.
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Kelly (@kellykwaters) reported@Shawhelp I have connected with your staff and was told there is an outage but nothing is listed on your site.
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Lee Warner (@SamDogDigital) reported@Shawhelp Will my account be credited for the outage?
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EfYewTelecoms (@efyewtelecoms) reportedDear @Shawhelp or @ShawsMobile why sell 5G phones without a 5G network? Do you have an ETA for a 5G network? Otherwise it's 100% feed. Advertising (and charging) for a non-existent feature. And don't #futureproof me with no ETA
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sylvs🌙🔮 (@itssylvs) reported@Shawhelp third outage this week? Seriously?
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Darren Kienlen (@DarrKien) reported@ShawInfo 3 weeks to fix internet being slower than dial up on your internet 300 package, switched to fibre 500, modem died in 5 days. A week for a new modem. Great customer service. I miss when you employed techs that could address issues promptly. profits over people, right?
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CPL Punishment🙉🙈 (@M_Sallis) reported@Shawhelp The big issue is the original box I got from #ShawCable when I renewed my contract in September was the wrong box and not supporting channels for the package I have. Then shaw sends refurbished box for the replacement of the original so technically I never had a new one..
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bob knoxious (@KnoxiousBob) reported@Shawhelp So you’re saying I should order my centre ice package directly from the NHL instead of paying Shaw for the sub standard feed. My friends who bought directly have had no problems with the feed. That tells me it’s Shaw that is the problem.
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Where's Poindexter? (@WestBench) reported@Shawhelp, the signal for most channels in North Vancouver is pretty bad. Some satelitte channels (eg CNN, Knowledge) ok but locals & Seattle unwatchable. Picture & sound breaking up. Happens periodically but worse today. Shaw used to be rock solid. What's up?
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A-ron (@burkeman78) reported@Shawhelp my wifi just went down. In the middle of an online game we are hosting. On New Year’s Eve. Why?