Shaw Outage Report in White Rock, Metro Vancouver Regional District, British Columbia
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Shaw offers broadband internet, TV and phone services to businesses and individuals. Shaw mainly serves clients in British Columbia and Alberta.
Full Outage Map
E-mailProblems in the last 24 hours in White Rock, British Columbia
The chart below shows the number of Shaw reports we have received in the last 24 hours from users in White Rock and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Shaw. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Shaw users through our website.
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Internet (55%)
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TV (17%)
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Total Blackout (11%)
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Wi-fi (9%)
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E-mail (6%)
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Phone (2%)
Live Outage Map Near White Rock, Metro Vancouver Regional District, British Columbia
The most recent Shaw outage reports came from the following cities: Surrey, Vancouver, Delta and Langley.
| City | Problem Type | Report Time |
|---|---|---|
 Surrey |
Internet | |
| Surrey |
Internet | |
| Vancouver |
TV | |
| Surrey |
Total Blackout | |
| Delta |
Total Blackout | |
| Surrey |
Wi-fi |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Shaw Issues Reports Near White Rock, British Columbia
Latest outage, problems and issue reports in White Rock and nearby locations:
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Rina Liddle 💜 💜 💜
(@Liddleworks) reported
from
Vancouver, British Columbia
There’s nothing like watching a really intense scene in a movie and getting the notification that your bandwidth isn’t enough or you’re having connectivity issues @Shawhelp, every night this week. I’ve had uninterrupted service for over 10 years and now this.
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Travel by Rempel
(@TRempel604) reported
from
Vancouver, British Columbia
@Shawhelp For the records, day 1 no cable or Internet service from Shaw. #worsecustomerservice #badcablecompany
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Ursula Maxwell-Lewis
(@YouTravel) reported
from
Surrey, British Columbia
@Shawhelp Thank you for your kind response. I contacted a friend who works for @TELUS . He guided me through resetting some coordinates. Seems okay now. My files show dealing with Patricia approx. a year ago. I'd noted her poor CR then. Twice bitten! 🥺
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ABALI
(@G_ABALI_S) reported
from
Vancouver, British Columbia
@Shawhelp I delete my account number in the tweet thank you to warn me. I send a direct message. I hope my issue will be resolve soon.
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ABALI
(@G_ABALI_S) reported
from
Vancouver, British Columbia
I will not delete this message until my problem resolves. @Shawhelp
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Monique Cloutier
(@cloutier68) reported
from
Vancouver, British Columbia
@stephenbraverm1 @Jen_Newsted @Shawhelp I could use an upgrade for my internet too. Never seems to get around to do this though.
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Andrew Christopher
(@ACmusic_10) reported
from
Surrey, British Columbia
@DWeightm @TELUS @Rogers @Bell @Shawhelp Ok but seriously, **** Shaw too.
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Jeff Thorlacius
(@jthor099) reported
from
Vancouver, British Columbia
@Shawhelp Nope, ever since I upgraded my service that's all been fine.
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ABALI
(@G_ABALI_S) reported
from
Vancouver, British Columbia
I change my internet provider Telus to Shaw on the 15 Feb 2020. Shaw said we fill a form and send it on the 24 Feb 2020, but the Telus said there is no request from Shaw. @Shawhelp @ShawInfo @TELUS . Please talk to each other guys I need a solution. It is your miscommunication.
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Raj Dhaliwal
(@rdhaliwal84) reported
from
Surrey, British Columbia
@ShawInfo going on a day and half without services. Apparently it’s been escalated but staff can’t give me any answers....very frustrating that they can’t provide me with any answers. Not even a single call from anyone at Shaw. #angrycustomer #complaint #vancouver
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Jeff Thorlacius
(@jthor099) reported
from
Vancouver, British Columbia
@Shawhelp Just the one box and it's wireless (Bluecurve). The problem only arises on recordings, not with real-time broadcasts.
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Jeff Thorlacius
(@jthor099) reported
from
Vancouver, British Columbia
@Shawhelp this Bluecurve PVR is crap. Trying to rewind or fast forward recorded shows is near impossible. It freezes & jumps forward erratically, plus the dropping of sound while watching recordings I messaged you about a few days ago is still happening. Please fix this!
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Steven Rowe 🇬🇧🇪🇺🇨🇦🏳️🌈
(@stevendrowe) reported
from
Surrey, British Columbia
@Shawhelp I don’t have time to keep going back and forth with you on outages, poor quality picture etc. We will call you of it happens again.
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Katrina Albert
(@katrina_albert) reported
from
Langley, British Columbia
@Shawhelp I’ve lost my tv/internet connection at least 4 times in the past 1.5 months and have been on hold on the phone for HOURS trying to fix the issue. This is not acceptable. Please DM me. I’m not a happy customer.
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Bryn Morgan Williams
(@brynmw) reported
from
Vancouver, British Columbia
Great. @ShawInfo cable tv down and next available support is next Saturday. No tv for a week would be okay, if I was at school, but it’s Spring Break!!! Time to rethink cable tv and go interwebby.
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Tom Beith
(@Tbeithnow) reported
from
Vancouver, British Columbia
@Shawhelp my cable does not run properly , freezes and I have no sound. I have tried to unplug and restart to no effect . Please help
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Steven Lee
(@steveleenow) reported
from
Surrey, British Columbia
@Shawhelp internet and cable are down in Surrey, British Columbia.
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Jessy
(@CoachDhillon) reported
from
Vancouver, British Columbia
Cancel your sports cable packages people. @Shawhelp @TELUS @TELUSsupport @BellMediaPR @RogersHelps @TSN_Sports @Sportsnet
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Taylor Nicole Walker
(@iStayTaylored8) reported
from
Surrey, British Columbia
Damn @ShawInfo “25-30 minute wait time” my ass...been on hold for over an hour 😑😑😑
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Ursula Maxwell-Lewis
(@YouTravel) reported
from
Surrey, British Columbia
@Shawhelp your agent Patricia in Brantford is supercilious, rude, overbearing and unhelpful #CustomerExperience
Shaw Issues Reports
Latest outage, problems and issue reports in social media:
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GOZNO
(@MrGozno) reported
Battling out for worst customer service 2020 @ServiceCanada_E @ShawInfo and coming into the fold @canadapostcorp
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Rob
(@robJaxs) reported
@Shawhelp Any update? still no service.
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Peter Atwal
(@PeterAtwal) reported
@ShawInfo Hi there, service is out in Saanich in 4700 block of Spring Rd. When can we expect it back up?
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Alex Beauchamp
(@beauchamp_alex) reported
@ShawInfo please help me with my business phone. It’s absolutely horrific service. When someone phones while I’m talking I get dial toned. Also some numbers can’t phone me.
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Loris
(@CanadaLoris) reported
@ShawInfo 22 hours into my interruption in services!!!! No internet or TV !!!! Not great service Shaw!!!!
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steph
(@minimernagh) reported
@Shawhelp My tv has been showing signal loss defected since last night I’m in Willoughby
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Julio G
(@Jul10G7o7) reported
Disappointing that @TELUS will gladly give away tv's to new customers but won't do so for loyal customer of over 5 years that has other services and wants to add tv to their service. May be thinking of a move to @ShawInfo .
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Kim Goldberg
(@KimPigSquash) reported
@DianneC_BC @Shawhelp @ShawInfo I am being told that Shaw did restore it on Friday. But there is a "routing" problem... which is resulting in same thing as phone not being restored. When I call my bro's number, a recorded voice says: "The number you have reached is not in service."
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Dianne C
(@DianneC_BC) reported
@KimPigSquash @Shawhelp @ShawInfo It's not restored if you can't get a call through, is it, Shaw? Don't know what "routing" prob. would mean. Is this caused by phone service being cut off, originally, I wonder. Incredibly worrying for you.
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Mr.B to you
(@MrBtoyou1) reported
@Shawhelp Can I Buy a shaw phone without leaving my home? I am a shaw customer for 30 years now?????