Shaw Outage Report in White Rock, Metro Vancouver Regional District, British Columbia
No problems detected
If you are having issues, please submit a report below.
Shaw offers broadband internet, TV and phone services to businesses and individuals. Shaw mainly serves clients in British Columbia and Alberta.
Full Outage Map
E-mailProblems in the last 24 hours in White Rock, British Columbia
The chart below shows the number of Shaw reports we have received in the last 24 hours from users in White Rock and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Shaw. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Shaw users through our website.
-
Internet (63%)
-
TV (13%)
-
Wi-fi (10%)
-
Total Blackout (6%)
-
E-mail (6%)
-
Phone (1%)
Live Outage Map Near White Rock, Metro Vancouver Regional District, British Columbia
The most recent Shaw outage reports came from the following cities: Surrey, Vancouver, Langley and Delta.
| City | Problem Type | Report Time |
|---|---|---|
 Surrey |
Internet | |
| Surrey |
||
| Vancouver |
Internet | |
| Surrey |
Phone | |
| Surrey |
Internet | |
| Surrey |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Shaw Issues Reports Near White Rock, British Columbia
Latest outage, problems and issue reports in White Rock and nearby locations:
-
Tom Beith
(@Tbeithnow) reported
from
Vancouver, British Columbia
@Shawhelp my cable does not run properly , freezes and I have no sound. I have tried to unplug and restart to no effect . Please help
-
Rina Liddle 💜 💜 💜
(@Liddleworks) reported
from
Vancouver, British Columbia
There’s nothing like watching a really intense scene in a movie and getting the notification that your bandwidth isn’t enough or you’re having connectivity issues @Shawhelp, every night this week. I’ve had uninterrupted service for over 10 years and now this.
-
Katrina Albert
(@katrina_albert) reported
from
Langley, British Columbia
@Shawhelp I’ve lost my tv/internet connection at least 4 times in the past 1.5 months and have been on hold on the phone for HOURS trying to fix the issue. This is not acceptable. Please DM me. I’m not a happy customer.
-
Craig Minielly
(@craigminielly) reported
from
Vancouver, British Columbia
@Shawhelp I stand corrected, I have your Internet 300 service 🙈 Will do.
-
Ursula Maxwell-Lewis
(@YouTravel) reported
from
Surrey, British Columbia
@Shawhelp your agent Patricia in Brantford is supercilious, rude, overbearing and unhelpful #CustomerExperience
-
Steven Lee
(@steveleenow) reported
from
Surrey, British Columbia
@Shawhelp internet and cable are down in Surrey, British Columbia.
-
Ursula Maxwell-Lewis
(@YouTravel) reported
from
Surrey, British Columbia
@Shawhelp Thank you for your kind response. I contacted a friend who works for @TELUS . He guided me through resetting some coordinates. Seems okay now. My files show dealing with Patricia approx. a year ago. I'd noted her poor CR then. Twice bitten! 🥺
-
Steven Rowe 🇬🇧🇪🇺🇨🇦🏳️🌈
(@stevendrowe) reported
from
Surrey, British Columbia
Looks like we suffered a @Shawhelp outage on both internet and tv around 11:15 to 11:30. Services are slow but appear to be coming back. #SurreyBC
-
Taylor Nicole Walker
(@iStayTaylored8) reported
from
Surrey, British Columbia
Damn @ShawInfo “25-30 minute wait time” my ass...been on hold for over an hour 😑😑😑
-
ABALI
(@G_ABALI_S) reported
from
Vancouver, British Columbia
I change my internet provider Telus to Shaw on the 15 Feb 2020. Shaw said we fill a form and send it on the 24 Feb 2020, but the Telus said there is no request from Shaw. @Shawhelp @ShawInfo @TELUS . Please talk to each other guys I need a solution. It is your miscommunication.
-
ABALI
(@G_ABALI_S) reported
from
Vancouver, British Columbia
@Shawhelp I delete my account number in the tweet thank you to warn me. I send a direct message. I hope my issue will be resolve soon.
-
Steven Rowe 🇬🇧🇪🇺🇨🇦🏳️🌈
(@stevendrowe) reported
from
Surrey, British Columbia
@Shawhelp I don’t have time to keep going back and forth with you on outages, poor quality picture etc. We will call you of it happens again.
-
Jeff Thorlacius
(@jthor099) reported
from
Vancouver, British Columbia
@Shawhelp Just the one box and it's wireless (Bluecurve). The problem only arises on recordings, not with real-time broadcasts.
-
Jeff Thorlacius
(@jthor099) reported
from
Vancouver, British Columbia
@Shawhelp Nope, ever since I upgraded my service that's all been fine.
-
Raj Dhaliwal
(@rdhaliwal84) reported
from
Surrey, British Columbia
@ShawInfo going on a day and half without services. Apparently it’s been escalated but staff can’t give me any answers....very frustrating that they can’t provide me with any answers. Not even a single call from anyone at Shaw. #angrycustomer #complaint #vancouver
-
ABALI
(@G_ABALI_S) reported
from
Vancouver, British Columbia
I will not delete this message until my problem resolves. @Shawhelp
-
Bryn Morgan Williams
(@brynmw) reported
from
Vancouver, British Columbia
Great. @ShawInfo cable tv down and next available support is next Saturday. No tv for a week would be okay, if I was at school, but it’s Spring Break!!! Time to rethink cable tv and go interwebby.
-
Jessy
(@CoachDhillon) reported
from
Vancouver, British Columbia
Cancel your sports cable packages people. @Shawhelp @TELUS @TELUSsupport @BellMediaPR @RogersHelps @TSN_Sports @Sportsnet
-
Travel by Rempel
(@TRempel604) reported
from
Vancouver, British Columbia
@Shawhelp For the records, day 1 no cable or Internet service from Shaw. #worsecustomerservice #badcablecompany
-
Jeff Thorlacius
(@jthor099) reported
from
Vancouver, British Columbia
@Shawhelp this Bluecurve PVR is crap. Trying to rewind or fast forward recorded shows is near impossible. It freezes & jumps forward erratically, plus the dropping of sound while watching recordings I messaged you about a few days ago is still happening. Please fix this!
Shaw Issues Reports
Latest outage, problems and issue reports in social media:
-
Leonor
(@LIBLEONOR) reported
@Shawhelp hi is there an issue going on with cable service right now? None of my boxes are working and all have the welcome greeting doing on?
-
conrad jaye
(@5K4D) reported
@Shawhelp Do we know why it went from a 40 to a 90 a few months ago and is about as fast as it would be if it routed through Ontario? It rrally seems like this is a messed up ping issue.
-
Nathan Van Doorn
(@Vandoom_HS) reported
@ZeegersTV @Diablo 2 months of this -Shaw family is worth 1.2B and can't even provide quality customer service. -Streamers like Zeegers who rely on the service don't deserve this quality. -It's forced postponement of a charity event. -This garbage is happening on a daily basis. Shame on @Shawhelp
-
Rina Liddle
(@RinaLiddle) reported
@Shawhelp I've already had the technician out this morning, that's why it's fixed. Your technicians are super awesome. But your chat support is not. They would not have sent a technician over had I not insisted. Thanks for following up.
-
Rina Liddle
(@RinaLiddle) reported
Dear @Shawhelp There is a cable not working in my building. I do not imagine problems! :) Dear building mates: You're welcome. Why, yes, yes I do feel vindicated.
-
༒
(@vShvtta) reported
@Shawhelp apps not working can’t upgrade box
-
Aimée
(@AimeeZaph) reported
@Shawhelp are there outage issues in Sylvan Lake? Our landline (yeah yeah we still have one) says No Line and our internet is dropping. I work from home so this is a bit of an issue. Tried restarting the WiFi router already about 45 mins ago
-
Theonewolf
(@mitchjwilliams) reported
@Shawhelp Golden to Rossland outage
-
C’estMoi
(@LifeofJanine) reported
@Shawhelp Please bring back DIY. Magnolia Network is so American it’s painful to watch. We miss the Canadian content.
-
dmitrym
(@dmitrym) reported
. @Shawhelp are there any outages in Vancouver area? Internet down but nothing on the outages list.