Shaw outages and service status in White Rock, British Columbia

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Shaw generated 2 outage signals in the last 24 hours around White Rock, including 2 direct reports.
The most common problems reported in this area mention Internet, TV, and Wi-fi.
The most recent signal from this area was received May 16, 6:45 PM EDT.

Internet (50%)
TV (22%)
Wi-fi (19%)
Total Blackout (8%)

Shaw offers broadband internet, TV and phone services to businesses and individuals. Shaw mainly serves clients in British Columbia and Alberta.

Problems in the last 24 hours in White Rock, British Columbia

The chart below shows the number of Shaw reports we have received in the last 24 hours from users in White Rock, British Columbia and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Time of day (EST)	Number of reports	White Rock	Baseline
May 16, 2:40 AM EDT	0	0	0
May 16, 3:00 AM EDT	0	0	0
May 16, 3:20 AM EDT	0	0	0
May 16, 3:40 AM EDT	0	0	0
May 16, 4:00 AM EDT	0	0	0
May 16, 4:20 AM EDT	0	0	0
May 16, 4:40 AM EDT	0	0	0
May 16, 5:00 AM EDT	0	0	0
May 16, 5:20 AM EDT	0	0	0
May 16, 5:40 AM EDT	0	0	0
May 16, 6:00 AM EDT	0	0	0
May 16, 6:20 AM EDT	0	0	0
May 16, 6:40 AM EDT	0	0	0
May 16, 7:00 AM EDT	0	0	0
May 16, 7:20 AM EDT	0	0	0
May 16, 7:40 AM EDT	0	0	0
May 16, 8:00 AM EDT	0	0	0
May 16, 8:20 AM EDT	0	0	0
May 16, 8:40 AM EDT	0	0	0
May 16, 9:00 AM EDT	0	0	0
May 16, 9:20 AM EDT	0	0	0
May 16, 9:40 AM EDT	0	0	0
May 16, 10:00 AM EDT	0	0	0
May 16, 10:20 AM EDT	0	0	0
May 16, 10:40 AM EDT	0	0	0
May 16, 11:00 AM EDT	0	0	0
May 16, 11:20 AM EDT	0	0	0
May 16, 11:40 AM EDT	0	0	0
May 16, 12:00 PM EDT	0	0	0
May 16, 12:20 PM EDT	0	0	0
May 16, 12:40 PM EDT	0	0	0
May 16, 1:00 PM EDT	0	0	0
May 16, 1:20 PM EDT	0	0	0
May 16, 1:40 PM EDT	0	0	0
May 16, 2:00 PM EDT	0	0	0
May 16, 2:20 PM EDT	0	0	0
May 16, 2:40 PM EDT	0	0	0
May 16, 3:00 PM EDT	0	0	0
May 16, 3:20 PM EDT	0	0	0
May 16, 3:40 PM EDT	0	0	0
May 16, 4:00 PM EDT	0	0	0
May 16, 4:20 PM EDT	0	0	0
May 16, 4:40 PM EDT	0	0	0
May 16, 5:00 PM EDT	0	0	0
May 16, 5:20 PM EDT	0	0	0
May 16, 5:40 PM EDT	0	0	0
May 16, 6:00 PM EDT	0	0	0
May 16, 6:20 PM EDT	0	0	0
May 16, 6:40 PM EDT	0	0	0
May 16, 7:00 PM EDT	0	0	0
May 16, 7:20 PM EDT	0	0	0
May 16, 7:40 PM EDT	0	0	0
May 16, 8:00 PM EDT	0	0	0
May 16, 8:20 PM EDT	0	0	0
May 16, 8:40 PM EDT	0	0	0
May 16, 9:00 PM EDT	0	0	0
May 16, 9:20 PM EDT	0	0	0
May 16, 9:40 PM EDT	0	0	0
May 16, 10:00 PM EDT	0	0	0
May 16, 10:20 PM EDT	0	0	0
May 16, 10:40 PM EDT	0	0	0
May 16, 11:00 PM EDT	0	0	0
May 16, 11:20 PM EDT	0	0	0
May 16, 11:40 PM EDT	0	0	0
May 17, 12:00 AM EDT	0	0	0
May 17, 12:20 AM EDT	0	0	0
May 17, 12:40 AM EDT	0	0	0
May 17, 1:00 AM EDT	0	0	0
May 17, 1:20 AM EDT	0	0	0
May 17, 1:40 AM EDT	0	0	0
May 17, 2:00 AM EDT	0	0	0
May 17, 2:20 AM EDT	0	0	0
May 17, 2:40 AM EDT	0	0	0

At the moment, we haven't detected any problems at Shaw. Are you experiencing issues or an outage? Leave a message in the comments section!

Live Outage Map Near White Rock, British Columbia

The most recent Shaw outage reports came from the following cities: Surrey, and Langley.

City	Problem Type	Report Time
Surrey	Internet	8 hours ago
Surrey	TV	16 hours ago
Surrey	Internet	2 days ago
Surrey	Internet	2 days ago
Surrey	TV	3 days ago
Surrey	Internet	3 days ago

Nearby cities with recent reports

Surrey

10 recent signals

8 hours ago

Langley

1 recent signals

5 days ago

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Shaw Issues Reports Near White Rock, British Columbia

Latest outage, problems and issue reports in White Rock and nearby locations:

amu (@Amu3188) reported 3 minutes ago from Surrey, British Columbia
@Shawhelp We want to cancel our internet service. Can we do it online?
Cheryl B. 🇨🇦 (@CherylPrior1) reported 5 minutes ago from Langley, British Columbia
@Shawhelp Why is cable down in Langley?
Tyler, The Creator (@ItsTylerG_) reported 6 minutes ago from Surrey, British Columbia
@Shawhelp my wifi is down on all my devices. Have reset the router and still nothing.
Taylor Nicole Walker (@iStayTaylored8) reported 12 minutes ago from Surrey, British Columbia
Damn @ShawInfo “25-30 minute wait time” my ass...been on hold for over an hour 😑😑😑
Steve Rowe 🇬🇧🇨🇦🌈 (@stevendrowe) reported 18 minutes ago from Surrey, British Columbia
Pleased that @Shawhelp services have been restored to normal this morning after the @bchydro power outage in #SurreyBC #Newton yesterday evening.
Andrew Christopher (@ACmusic_10) reported 18 minutes ago from Surrey, British Columbia
@DWeightm @TELUS @Rogers @Bell @Shawhelp Ok but seriously, **** Shaw too.
⌖ Osha'to-Chris⌖ 🇨🇦 (@ChrisMcArdle1) reported 21 minutes ago from Surrey, British Columbia
@Shawhelp the last few days my internet has slowed down so much and tonight I keep getting booted from my game or has massive lag. What is going on??
IndoHoops Canada (@IndoHoops) reported 30 minutes ago from Surrey, British Columbia
Waiting for the day that @ShawInfo gets @NBATV on HD. Can’t even watch League Pass games due to the dumb blackout rules. #AnnualTweet
Ursula Maxwell-Lewis (@YouTravel) reported 33 minutes ago from Surrey, British Columbia
@Shawhelp your agent Patricia in Brantford is supercilious, rude, overbearing and unhelpful #CustomerExperience
Steve Rowe 🇬🇧🇪🇺🇨🇦🏳️‍🌈 (@stevendrowe) reported 34 minutes ago from Surrey, British Columbia
@Shawhelp services are down in Newton, Surrey yet again. Just at the time of month I have to do a lot of work. Sigh.
Steve Rowe 🇬🇧🇪🇺🇨🇦 (@stevendrowe) reported 39 minutes ago from Surrey, British Columbia
@Shawhelp Issues you never respond to 2 - why is there continuous poor sound quality on BBC and MSNBC (breaks up at frequent intervals). This is what I want to complain about.
Robyn ⸸ Graves (@satanic__panic) reported 39 minutes ago from Surrey, British Columbia
@Shawhelp Surrey wifi seems to be completely down just heads up
Ursula Maxwell-Lewis (@YouTravel) reported 40 minutes ago from Surrey, British Columbia
@Shawhelp Thank you for your kind response. I contacted a friend who works for @TELUS . He guided me through resetting some coordinates. Seems okay now. My files show dealing with Patricia approx. a year ago. I'd noted her poor CR then. Twice bitten! 🥺
Roland van Kaauwen (@DaddyR69) reported 44 minutes ago from Surrey, British Columbia
@ShawInfo. 24/7 customer support, my *** !!! I’ve been 1st in the queu for almost 2 hours now. Did your people go home and leave me on hold ?!?!? 😡
Muji (@AHMED__1095) reported 45 minutes ago from Surrey, British Columbia
@Shawhelp is there some sort of internet issue going on currently? Can’t seem to connect, have rebooted multiple times
Steven Rowe 🇬🇧🇪🇺🇨🇦🏳️‍🌈 (@stevendrowe) reported 48 minutes ago from Surrey, British Columbia
Looks like we suffered a @Shawhelp outage on both internet and tv around 11:15 to 11:30. Services are slow but appear to be coming back. #SurreyBC
Steve Rowe 🇬🇧🇨🇦🌈 (@stevendrowe) reported 50 minutes ago from Surrey, British Columbia
@Shawhelp Thanks. Internet is virtually down and cable is on but signal cuts out every 30 seconds, changing channels on its own like the ghost of my old Aunt Alice is torturing me.
Chris Falskow (@falskow) reported 54 minutes ago from Delta, British Columbia
The worst internet service provider in the Lower Mainland is @Eastlink! I would so love to get @ShawInfo but they are not in our area. Yet. #InternetConnection #Fail
Parker (@parkerspucks) reported 57 minutes ago from Surrey, British Columbia
@71Greenday @Shawhelp Having the same issue as of 10 minutes ago
TylerG (@ItsTylerG_) reported 57 minutes ago from Surrey, British Columbia
@Shawhelp I can’t find my 5G network, it’s disappeared!!

Shaw Issues Reports

Latest outage, problems and issue reports in social media:

Rick Alsop (@RickAlsop) reported 8 minutes ago
@Shawhelp Says no outages on site but down detector says otherwise. I did call and can’t wait on hold for several hours for an automated reply.
Don T Beakunt (@truebusterflash) reported 8 minutes ago
@Shawhelp Your link says outages are unavailable. wtf?
Mat Thomas (@EmptyUK) reported 8 minutes ago
@Shawhelp Actually I called and it said there is a known outage. Any idea what’s going on?
R@X (@RiseN_Guard) reported 9 minutes ago
@ShawInfo LOUSY CUSTOMER SERVICE ....WHY the long wait times just to speak to an agent? You are making billions yet too cheap to hire staff. Corporate Greed!
Uprise Edmonton (Formerly Mixed Journalism) (@UpriseEdmonton) reported 9 minutes ago
@Shawhelp Outage in Edmonton and surrounding towns! Please provide some sort of update.
DeeJayCee (@DJcraw4d) reported 10 minutes ago
@Shawhelp is internet and cable currently down in south surrey and Whiterock?
Release the files (@BlackBlazeE) reported 11 minutes ago
No stream today as the internet issues are back. Weirdly consistent numbers on up/down speeds, and ping when this happens. Almost like @ShawInfo is throttling our connection.
jordan (@musicfnatic) reported 12 minutes ago
@Shawhelp this stream of the utah mammoth vegas golden knights game is terrible
Vanessa (@Noosiekins) reported 15 minutes ago
@Shawhelp We ended up setting up email forwarding, but I don't know if everything is forwarded. It's terrible because I am already using an E-sim so I changed all my 2 factor authentication to email...and well now my email is up in the air. Also it's only incoming that's blocked.
Ziad 😷 Fazel 🇨🇦🇺🇦💉 (@ZiadFazel) reported 19 minutes ago
@Shawhelp You’ve admitted you can’t access my account. So what good is sending you a DM? This is my real name. Tell your management to look up my file in your records and fix the problem identified and admitted in your own logs. Entire problem + solution are WITHIN @Rogers. So fix it.