Shaw outages and service status in Delta, British Columbia

Problems in the last 24 hours in Delta, British Columbia

The chart below shows the number of Shaw reports we have received in the last 24 hours from users in Delta, British Columbia and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Live Outage Map Near Delta, British Columbia

The most recent Shaw outage reports came from the following cities: Vancouver, Surrey, North Vancouver, Burnaby, Richmond, Langley, Coquitlam, Port Moody, New Westminster, and Anmore.

City	Problem Type	Report Time
Vancouver	Internet	1 hour ago
Surrey	Internet	1 hour ago
Vancouver	Internet	1 hour ago
North Vancouver	Internet	1 hour ago
Vancouver	TV	2 hours ago
Surrey	Total Blackout	2 hours ago

Nearby cities with recent reports

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Shaw Issues Reports Near Delta, British Columbia

Latest outage, problems and issue reports in Delta and nearby locations:

• 
  Curtis (@Jones_NS99) reported 3 minutes ago from North Vancouver, British Columbia

  Hey @Shawhelp your agent just disconnected us after offering a retention plan that was more than what your website quotes new customers. This is after 3 weeks of disrupted service. What is going on over there?

• 
  colored pencil (@singh_sp) reported 9 minutes ago from Burnaby, British Columbia

  @Shawhelp - my internet fiber gig plan sucks. disconnected 25 times Ina day. U tech fixed it and worked for 15 days. Again loses connection every now n then. I work from home. Hampering my work. Tech is scheduled for May 10. Should I close my work till then?

• 
  Parker (@parkerspucks) reported 9 minutes ago from Surrey, British Columbia

  @71Greenday @Shawhelp Having the same issue as of 10 minutes ago

• 
  Robyn ⸸ Graves (@satanic__panic) reported 11 minutes ago from Surrey, British Columbia

  @Shawhelp Surrey wifi seems to be completely down just heads up

• 
  Thomas Gautreau (@TomGautreau) reported 11 minutes ago from Vancouver, British Columbia

  Dealt with Shaw for forty yrs and thought would give Telus a try on a new service. BIG MISTAKE ! Mon. I called C/ S they told me they would call me in 48 hours or less to deal with problem. No call. @TELUS @Shawhelp Telus customer service offshore. Shaw is in Canada.

• 
  Jessy (@CoachDhillon) reported 12 minutes ago from Vancouver, British Columbia

  Cancel your sports cable packages people. @Shawhelp @TELUS @TELUSsupport @BellMediaPR @RogersHelps @TSN_Sports @Sportsnet

• 
  Phil IS Ridin' Bikes Again (@PhilRidinBikes) reported 16 minutes ago from Port Coquitlam, British Columbia

  @Shawhelp The problem is not with WiFi. It is a lack of mobile signal. It's really weak, and never connects at 4G speeds as your coverage map indicates.

• 
  Yvonne Bray (@PSPilates) reported 16 minutes ago from West End, British Columbia

  @Shawhelp I tried BlueCurve. Since an outage, I have pixelation, sound drops multiple times in last 3 days. It is TV shows and recorded shows. I have done all the resetting both modem and BlueCurve box to no avail and I moved the modem to a higher level. So what is the solution?

• 
  Scuderia F1 Podcast (@ScuderiaF1Pod) reported 18 minutes ago from Coquitlam, British Columbia

  Hi folks - alas, there will be no podcast today. 😭😭😭😭😭 @MarkinVancity’s @ShawInfo internet connection has been down for a week and he’s already burned through 200gb using his Mobile hotspot. Hoping to resume recording this week when @ShawInfo finally fixes the issue.

• 
  Greg McDonald🇨🇦 (@5150GmacSays) reported 22 minutes ago from Langley, British Columbia

  @ShawInfo **** you Shaw, what ******** could you possibly be doing that requires an 8 hour service interruption on a Thursday before the clock strikes midnight?! This is bullshit!!!🖕

• 
  Colin Rose (@ColinRose) reported 22 minutes ago from Vancouver, British Columbia

  @Shawhelp is there a service issue I’m Vancouver? My internet is out...

• 
  Leandro Santos (@ls69360) reported 23 minutes ago from Burnaby, British Columbia

  @ShawInfo always a waste of time... Never ever fix any problem.. When are you guys are going to help me??

• 
  Moke (@mykeymause) reported 35 minutes ago from North Vancouver, British Columbia

  Honestly, Telus sending me an email saying “you’re on the best network in town - way better than @ShawInfo/@FreedomMobile’s” makes me want to switch from Telus... attack ads, wtf?

• 
  shea (@sheaC_3) reported 38 minutes ago from Burnaby, British Columbia

  I have had by far the worst customer service experience w: @ShawInfo, I would never recommend.

• 
  west coast homo (@jowdoof) reported 39 minutes ago from Burnaby, British Columbia

  @Shawhelp hi i need to know it theres outage in my area?

• 
  Jessica Ruth (she/her) (@allen_jessica) reported 39 minutes ago from Vancouver, British Columbia

  @Shawhelp hi, our internet is going down frequently today and has been spotty all week. Are there any known issues that could be causing this? Thank you.

• 
  Peter Meiszner (@PeterMeiszner) reported 53 minutes ago from Vancouver, British Columbia

  Is @Novusnow down AGAIN for anyone else in Yaletown? Super frustrating- second time in a month. Going to have to seriously consider switching to @TELUS or @Shawhelp - major problem when you’re working from home.

• 
  Marlow 🇨🇦🇺🇦 (@Marlow22) reported 55 minutes ago from Vancouver, British Columbia

  @Shawhelp Did you upgrade or change something because our wifi is not working well, extenders all show working but drop off abruptly and don’t rejoin very quickly either. Some devices won’t connect at all!

• 
  Phil IS Ridin' Bikes Again (@PhilRidinBikes) reported 58 minutes ago from New Westminster, British Columbia

  @Shawhelp your whole guide system is down. Nothing but channel labels. No program time listings at all.

• 
  Travel by Rempel (@TRempel604) reported 59 minutes ago from Vancouver, British Columbia

  @Shawhelp For the records, day 1 no cable or Internet service from Shaw. #worsecustomerservice #badcablecompany

Shaw Issues Reports

Latest outage, problems and issue reports in social media:

• 
  bc_2027 (@bc_2025_vision) reported 54 seconds ago

  @Shawhelp The feedback form seems broken. I filled in the * fields and submitted .. error msg? I checked several times? Please fix form? How do I submit my concern to decision makers? Thank you.

• 
  Matthew Johnson (@McJohnson922) reported 4 minutes ago

  @Shawhelp So yeah, you'll have to forgive me if I'm not particularly inclined to spend my Christmas Eve on the phone with tech support, with high chances of it being the same unhelpful support guy as last time.

• 
  DeeJayCee (@DJcraw4d) reported 10 minutes ago

  @Shawhelp is internet and cable currently down in south surrey and Whiterock?

• 
  Jonathan (@jonismrnibs) reported 20 minutes ago

  I miss the coaxial days. Live sports are delayed so bad that sports apps notifications go off first @Shawhelp

• 
  Madelinenerdfighter from the @IamMADELINEpod (@Madelinenerd) reported 22 minutes ago

  @Shawhelp I'm on hold with tech support as my internet is down. Do you have lower mainland outages?

• 
  TC-VAN (@RageGeist) reported 25 minutes ago

  @Shawhelp I'm now on day 3 without internet. I contacted support and they gave me case number CCS000011835796. Please have a manager contact me with a resolution timeline. This is atrocious service and I'll be cancelling as soon as I'm able

• 
  Guy_Barnabe (@GuyBarnabe) reported 27 minutes ago

  @Shawhelp problems with ABC this morning in Winnipeg: XRE-031 37 This channel is temporarily unavailable…. Tried on multiple terminals and via Rogers watch-online website…

• 
  Heldy (@HeldyCarvalho) reported 27 minutes ago

  @Shawhelp @Rogers @RogersHelps I have been with Shaw 10+ years. They used to use automatic card updating services that update expiry dates automatically. Rogers does not use that. Does not notify users. Just charges them $70. At least tell users that service is removed.

• 
  Bella Bee (@SmileyYYC) reported 29 minutes ago

  Game 7 and @shawhelp is DOWN!!!!!!!!!! #okcvssas #nba #Shaw

• 
  HoopsfanAB (@ydfished) reported 29 minutes ago

  @Shawhelp I don’t know how many times this is over the years but you cannot let your simulcast/overide stuff come on when live sports are on. Missing the end of #zags on @KHQLocalNews cuz you guys are screw ups & @CRTCeng never punishes you for it. 😡😡😡😡😡😡😡