Shaw outages and service status in Delta, British Columbia

Problems in the last 24 hours in Delta, British Columbia

The chart below shows the number of Shaw reports we have received in the last 24 hours from users in Delta, British Columbia and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Live Outage Map Near Delta, British Columbia

The most recent Shaw outage reports came from the following cities: Anmore, Surrey, North Vancouver, Vancouver, Langley, Richmond, Port Moody, Burnaby, Coquitlam, and New Westminster.

City	Problem Type	Report Time
Anmore	TV	11 hours ago
Surrey	Internet	11 hours ago
North Vancouver	Internet	11 hours ago
Vancouver	Total Blackout	14 hours ago
North Vancouver	Internet	1 day ago
Surrey	Internet	1 day ago

Nearby cities with recent reports

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Shaw Issues Reports Near Delta, British Columbia

Latest outage, problems and issue reports in Delta and nearby locations:

• 
  David Schreck (@StrategicThghts) reported 6 seconds ago from North Vancouver, British Columbia

  @TerryPlatt5 @TELUS @Shawhelp I had a similar problem when I had Shaw. Turns out old cable has impedance that isn’t compatible with modern digital equipment. Not all technicians know that.

• 
  Mariano D (@marianodss) reported 32 seconds ago from Burnaby, British Columbia

  @Shawhelp I’m having an issue with sound. It drops off for a second or 2 intermittently. Does not occur when watching streaming services as I type this it has happened twice in 30 seconds. Any idea? Yes just happened 2 more times. :(

• 
  Curtis (@Jones_NS99) reported 1 minute ago from North Vancouver, British Columbia

  Hey @Shawhelp your agent just disconnected us after offering a retention plan that was more than what your website quotes new customers. This is after 3 weeks of disrupted service. What is going on over there?

• 
  Vanessa (@VNSSAWBSTR) reported 6 minutes ago from Vancouver, British Columbia

  @Shawhelp my internet and tv went down suddenly. Hopefully it will be up again by morning.

• 
  Cheryl B. 🇨🇦 (@CherylPrior1) reported 10 minutes ago from Langley, British Columbia

  @Shawhelp Why is cable down in Langley?

• 
  Phil IS Ridin' Bikes Again (@PhilRidinBikes) reported 11 minutes ago from Port Coquitlam, British Columbia

  @Shawhelp The problem is not with WiFi. It is a lack of mobile signal. It's really weak, and never connects at 4G speeds as your coverage map indicates.

• 
  Michael Brimer (@IMBrimer) reported 16 minutes ago from Vancouver, British Columbia

  @ShawInfo Not in #vancouver your customer service @ShawInfo is embarrassing

• 
  Quinn Mell-Cobb (@QuinnMellCobb) reported 18 minutes ago from Vancouver, British Columbia

  @Shawhelp Myself and two other people (all with university educations) were unable to figure out how to install it, and now I’m paying for a service I’m not receiving. Make this right immediately or I’m going back to @TELUS.

• 
  shea (@sheaC_3) reported 21 minutes ago from Burnaby, British Columbia

  I have had by far the worst customer service experience w: @ShawInfo, I would never recommend.

• 
  Moke (@mykeymause) reported 23 minutes ago from North Vancouver, British Columbia

  Honestly, Telus sending me an email saying “you’re on the best network in town - way better than @ShawInfo/@FreedomMobile’s” makes me want to switch from Telus... attack ads, wtf?

• 
  Jay Holtslander (@j_holtslander) reported 23 minutes ago from Vancouver, British Columbia

  @Shawhelp @lostinvention I seem to be having issues in Vancouver. About 50% of websites don’t load.

• 
  Stephen Fung (@stephenfung) reported 25 minutes ago from Coquitlam, British Columbia

  @angelastamour @TELUSsupport @Shawhelp Looks like it's being handled. They are escalating because it seems like quite the technical issue. Fun times! 🤓

• 
  Michelle Carter 🇬🇧🇨🇦 (@Britbirdvancity) reported 30 minutes ago from Vancouver, British Columbia

  @Shawhelp is there an outage in Vancouver? My internet keeps dropping out. Getting frustrated withthese constant disruptions in service.

• 
  Phil IS Ridin' Bikes Again (@PhilRidinBikes) reported 39 minutes ago from New Westminster, British Columbia

  @Shawhelp your whole guide system is down. Nothing but channel labels. No program time listings at all.

• 
  Travis Hill (@triple_aardvark) reported 40 minutes ago from Surrey, British Columbia

  @Shawhelp I appreciate the reply, but my parents aren't on Twitter. Phone support is important both because not everyone is Internet savvy, and also because Internet connectivity is often the problem your customers are trying to contact you about.

• 
  Roland van Kaauwen (@DaddyR69) reported 43 minutes ago from Surrey, British Columbia

  @ShawInfo. 24/7 customer support, my *** !!! I’ve been 1st in the queu for almost 2 hours now. Did your people go home and leave me on hold ?!?!? 😡

• 
  Jessy (@CoachDhillon) reported 45 minutes ago from Vancouver, British Columbia

  Cancel your sports cable packages people. @Shawhelp @TELUS @TELUSsupport @BellMediaPR @RogersHelps @TSN_Sports @Sportsnet

• 
  BdblE (@MsYouDoYou) reported 46 minutes ago from Burnaby, British Columbia

  I hope @ShawInfo plans to pay for this day of lost work and explain to my staff why payroll is delayed because this is some insane bullshit. Also, when you have a recorded message about an outage, your website shouldn’t say “good news! No outages!”

• 
  Curtis (@Jones_NS99) reported 47 minutes ago from North Vancouver, British Columbia

  @Shawhelp I do not normally escalate these things, but I am floored by the absurdity of what I just experienced on behalf of a family member, who has been a loyal customer for 40 years. I will DM, but honestly, you need to do better.

• 
  Tri (@geekdad604) reported 59 minutes ago from North Vancouver, British Columbia

  @Shawhelp a tech wasn’t able perform our install during our scheduled appointment last week and Shaw didn’t reschedule my port out - now my internet is down. I’m WFH and need connectivity. Help!

Shaw Issues Reports

Latest outage, problems and issue reports in social media:

• 
  elwood shand (@edshand1) reported 3 minutes ago

  @Shawhelp I’m getting no signal on one of my tvs and the box underneath has no lights but the other boxes do. I changed the hdmi cable and still nothing.

• 
  j@stW@tching (@j4stW4tching) reported 4 minutes ago

  @Shawhelp aeems that roger/shaw internet in ellerslie edmonton is dropping a lot? Any issues in this area?

• 
  Don T Beakunt (@truebusterflash) reported 11 minutes ago

  @Shawhelp As an fyi, Xfinity stream is not working

• 
  Ugabug (@MaryPChipman) reported 15 minutes ago

  @Shawhelp I have to return the old modem & the new TV box that didn't work. The 1st technician sent me a FedEx label but there's no FedEx in my neighbourhood. The 2nd technician said he was going to send me a label for Canada Post/UPS, both of which are far more accessible but he never did

• 
  Dave (@Danrek77) reported 17 minutes ago

  @Shawhelp Yes, I didn’t even unbox this new one. I had contacted support immediately after taking the package from Purolator because the box looked trashed. My problem was the lady on support said nothing about bew hardware or when it might come, just the email with the QR Fed Ex label

• 
  Ugabug (@MaryPChipman) reported 18 minutes ago

  @Shawhelp Now the old TV box doesn't work & the new one to replace the defective one sent us won't arrive until Friday. This 'easy self-install' cost me a half-day & cost Rogers Shaw 3 hours of tech time, just so it could save a few bucks by not sending a techie. And we pay $$$$ for this.

• 
  Summer (@snowyday15) reported 22 minutes ago

  @Shawhelp Its up, but its very slow

• 
  Dave W (@penskefile79) reported 26 minutes ago

  @Shawhelp I need help. My cable keeps cutting out - to the point I can’t watch anything. The shows I recorded also have issues. Some of them have audio issues or are not accessible. I’ve tried to call a couple times - but the hold time is +1 hour and I just give up. Please help.

• 
  Ravi Poojara (@RaviPoojara_rp) reported 29 minutes ago

  @Rogers and @ShawInfo are most unethical companies. When I’m moving out to another province where they are not able to provide fiber internet service, they are asking for early contact break fine. I’m ready to continue with the contract, it is their inability to provide the

• 
  Lt (Retired LAPD) Frank Columbo 🏴󠁧󠁢󠁳󠁣󠁴󠁿🇨🇦 (@jsam10983741) reported 29 minutes ago

  @RhonaRaskin @RogersHelps @Shawhelp I feel your pain. I’ve had cell issues for some time. It’s not my phone but Roger’s. Text messages are delayed and/or I don’t receive them. And my phone defaults to Edmonton time? When I dealt with Shaw previously issues were better resolved and promptly.