Shaw outages and service status in Delta, British Columbia

Problems in the last 24 hours in Delta, British Columbia

The chart below shows the number of Shaw reports we have received in the last 24 hours from users in Delta, British Columbia and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Live Outage Map Near Delta, British Columbia

The most recent Shaw outage reports came from the following cities: Surrey, Vancouver, Port Moody, North Vancouver, Burnaby, Richmond, Langley, Coquitlam, New Westminster, and Anmore.

City	Problem Type	Report Time
Surrey	Internet	22 hours ago
Vancouver	Internet	1 day ago
Vancouver	E-mail	2 days ago
Vancouver	Internet	2 days ago
Surrey	Internet	3 days ago
Port Moody	Internet	3 days ago

Nearby cities with recent reports

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Shaw Issues Reports Near Delta, British Columbia

Latest outage, problems and issue reports in Delta and nearby locations:

• 
  Chad Rissanen (@chadrissanen) reported 5 minutes ago from Surrey, British Columbia

  @Shawhelp what is happening with the outages here? It’s been a month long of bad service/ no service this is ridiculous! #telus

• 
  macaroni in a pot (@jooooodooolp) reported 8 minutes ago from Burnaby, British Columbia

  Just like that. My home internet is down and i was just about to finish my movie. Thanks @ShawInfo

• 
  Travel by Rempel (@TRempel604) reported 14 minutes ago from Vancouver, British Columbia

  You did it again @ShawInfo @Shawhelp Cable and Internet are not working again. You are the most #Unreliable #Network

• 
  Curtis (@Jones_NS99) reported 18 minutes ago from North Vancouver, British Columbia

  @Shawhelp I do not normally escalate these things, but I am floored by the absurdity of what I just experienced on behalf of a family member, who has been a loyal customer for 40 years. I will DM, but honestly, you need to do better.

• 
  Ashley Burr (@AshleyBurr_) reported 22 minutes ago from New Westminster, British Columbia

  @Shawhelp is there an outage in New Westminster BC? Internet appears to be down.

• 
  Norm (@phoenix45photo) reported 24 minutes ago from North Vancouver, British Columbia

  @Shawhelp I sent a DM last evening at 6pm about my cable not working, I have not heard back ...

• 
  Travel by Rempel (@TRempel604) reported 25 minutes ago from Vancouver, British Columbia

  @Shawhelp For the records, day 1 no cable or Internet service from Shaw. #worsecustomerservice #badcablecompany

• 
  Jeff Thorlacius (@jthor099) reported 25 minutes ago from Vancouver, British Columbia

  @Shawhelp Having problems in Vancouver with Gateway. Super slow, buggy, channels displaying incorrectly or not at all. Have cycled power and done system refresh, have unscrewed cables. Any known issues in my area?

• 
  BdblE (@MsYouDoYou) reported 32 minutes ago from Burnaby, British Columbia

  @DaveBeFit @TELUS @Shawhelp We don’t/can’t get fibre so they aren’t that motivated to help.

• 
  Raj Dhaliwal (@rdhaliwal84) reported 34 minutes ago from Surrey, British Columbia

  @ShawInfo going on a day and half without services. Apparently it’s been escalated but staff can’t give me any answers....very frustrating that they can’t provide me with any answers. Not even a single call from anyone at Shaw. #angrycustomer #complaint #vancouver

• 
  Ben (@bguanzon) reported 37 minutes ago from Surrey, British Columbia

  @Shawhelp No updates and still no service (phone, internet and tv) since 8:00 PM last night. What kind of compensation is available for customers? And no updates! Ps: safety issue as no ability to use 911 by phone!!!!

• 
  Master P.Le🇨🇦✌️🗽 (@MasterXSY) reported 41 minutes ago from Port Coquitlam, British Columbia

  @ShawInfo internet not operating, problem???

• 
  Tyler, The Creator (@ItsTylerG_) reported 42 minutes ago from Surrey, British Columbia

  @Shawhelp my wifi is down on all my devices. Have reset the router and still nothing.

• 
  Jossana Haas (@jossanahaas) reported 48 minutes ago from Vancouver, British Columbia

  Shame on you, @ShawInfo @Shawhelp 🤬 poor internet for weeks, when The scheduled visit day arrive, the techs didn’t show up! Worse than that, is rebooking the visit for next week! Worst customer service ever 🤡

• 
  ABALI (@G_ABALI_S) reported 48 minutes ago from Vancouver, British Columbia

  I will not delete this message until my problem resolves. @Shawhelp

• 
  Steve Tripp (@StevenCTripp) reported 52 minutes ago from Surrey, British Columbia

  @Shawhelp ...still finding it a annoying that we can’t even get a rough ETA window for service restoration in Surrey. Hydro’s outages always shows an updated ETA and it changes as the repairs proceed. Frustrating.

• 
  Bryn Morgan Williams (@brynmw) reported 53 minutes ago from Vancouver, British Columbia

  Great. @ShawInfo cable tv down and next available support is next Saturday. No tv for a week would be okay, if I was at school, but it’s Spring Break!!! Time to rethink cable tv and go interwebby.

• 
  Alfred Kolowrat (@Alfieak) reported 55 minutes ago from Vancouver, British Columbia

  . @VMediaTV my service was disconnected 18days before actual date.I’ve been internetless for 24+ hours.Response is it’s in @ShawHelp hands now. I’m stuck trying to work during hard times and can’t. Poor service and would not recommend either isp.

• 
  Thomas Gautreau (@TomGautreau) reported 55 minutes ago from Vancouver, British Columbia

  Dealt with Shaw for forty yrs and thought would give Telus a try on a new service. BIG MISTAKE ! Mon. I called C/ S they told me they would call me in 48 hours or less to deal with problem. No call. @TELUS @Shawhelp Telus customer service offshore. Shaw is in Canada.

• 
  west coast homo (@jowdoof) reported 57 minutes ago from Burnaby, British Columbia

  @Shawhelp hi i need to know it theres outage in my area?

Shaw Issues Reports

Latest outage, problems and issue reports in social media:

• 
  bc_2027 (@bc_2025_vision) reported 3 minutes ago

  @Shawhelp We really need wait times & callback from Rogers with Shaw support. We had this for > 10 years before it was stopped. Now TELUS has these services and Rogers with Shaw does not. @Rogers Customer service should not be a hardship on hold … no clue whether we will wait hours😟

• 
  Guy_Barnabe (@GuyBarnabe) reported 4 minutes ago

  @Shawhelp problems with ABC this morning in Winnipeg: XRE-031 37 This channel is temporarily unavailable…. Tried on multiple terminals and via Rogers watch-online website…

• 
  Jennifer & Devina “The Ginja Ninja” 🇨🇦❤️🇺🇦 (@JenniferKingsb6) reported 4 minutes ago

  @Shawhelp Yes, but that’s not the point. The point is releasing an app that doesn’t support iOS 26.4.2 - and thereby angering EVERY customer who has an Apple device. Fix it ASAP, and ensure future updates work for everyone before releasing it.

• 
  Dr, Myr,, Gov Gölök Buday - Chief Sitting Gölök (@buday4vancouver) reported 6 minutes ago

  Seems @ShawInfo with @Rogers has a constant circulation in blue screens that would make Microsoft blush. Somehow their support procedures only work when their on the phone (suspicious). #techsupport #rogerscable #sharcable

• 
  Jason Silver (@Da_Big_Dogg) reported 6 minutes ago

  @Shawhelp what’s going on with your tv today??? My PVR recording keeps crashing, I’ve restarted and did a system refresh and still it’s an issue? Live tv is freezing. What gives????

• 
  Dodie (@michifme) reported 7 minutes ago

  Omg is there anything worse than rogers since they took over shaw? Two days on and off the phone and no help at all 😡😡 #rogerssucks #shaw #rogers😡@Rogers @Shawhelp @ShawInfo

• 
  j a (Puffin) (@P_u_f_f_i_n_) reported 8 minutes ago

  @Shawhelp bonus points that i got a call trying to sell me a new plan with you guys 5 minutes ago, but i can't get you to come out and do the customer support required for my internet to work.

• 
  Chris (@PoCoello) reported 9 minutes ago

  @Shawhelp internet outage in poco?? Flashing yellow light 78 people in tech support queue and your ai is useless

• 
  Sanjeev Lal (@Sanjeev_Lal72) reported 10 minutes ago

  @Rogers @ShawInfo can we please get proper service no sound and glitchy feed for #mnf @CTV This is becoming a frequent issue last time Canucks game?

• 
  Heldy (@HeldyCarvalho) reported 13 minutes ago

  @Shawhelp Thanks. I have been trying to use the chat since 9AM. The auto log out feature every 10 minutes is brutal when you have to hold for support for at least hours. The only reason I stayed with Shaw is because you have had better support than Telus, historically.