Shaw Outage Report in Surrey, British Columbia
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The latest reports from users having issues in Surrey come from postal codes V3W, V3V, V3T, V3S, V3R, V3X, V4N and V3Z.
Shaw offers broadband internet, TV and phone services to businesses and individuals. Shaw mainly serves clients in British Columbia and Alberta.
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Full Outage MapProblems in the last 24 hours in Surrey, British Columbia
The chart below shows the number of Shaw reports we have received in the last 24 hours from users in Surrey and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Shaw. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Shaw users through our website.
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Internet
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TV
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Wi-fi
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Total Blackout
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E-mail
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Phone
Live Outage Map Near Surrey, British Columbia
The most recent Shaw outage reports came from the following cities: Vancouver, Langley, Surrey, Burnaby, Pitt Meadows, Maple Ridge, Port Coquitlam and New Westminster.
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| Surrey |
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Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.Shaw Issues Reports Near Surrey, British Columbia
Latest outage, problems and issue reports in Surrey and nearby locations:-
Susan Parker
(@docsparker) reported
from Vancouver, British Columbia
@Shawhelp I am getting nobody to respond to my chat help request. Trying to reboot my TV all day in Vancouver. Please lend a hand!
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Katrina Albert
(@katrina_albert) reported
from Langley, British Columbia
@Shawhelp I’ve lost my tv/internet connection at least 4 times in the past 1.5 months and have been on hold on the phone for HOURS trying to fix the issue. This is not acceptable. Please DM me. I’m not a happy customer.
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Steven Rowe 🇬🇧🇪🇺🇨🇦🏳️🌈
(@stevendrowe) reported
from Surrey, British Columbia
Looks like we suffered a @Shawhelp outage on both internet and tv around 11:15 to 11:30. Services are slow but appear to be coming back. #SurreyBC
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Rosario
(@DekeyPetey40) reported
from Port Coquitlam, British Columbia
@IanSeggie @Shawhelp I have 3 apple devices and have Shaw and no problems
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Ursula Maxwell-Lewis
(@YouTravel) reported
from Surrey, British Columbia
@Shawhelp Thank you for your kind response. I contacted a friend who works for @TELUS . He guided me through resetting some coordinates. Seems okay now. My files show dealing with Patricia approx. a year ago. I'd noted her poor CR then. Twice bitten! 🥺
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Rosario
(@DekeyPetey40) reported
from Port Coquitlam, British Columbia
@IanSeggie @Shawhelp I have the same package and no issues weird
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RAVI PATEL
(@ravikanji) reported
from New Westminster, British Columbia
@Shawhelp worst telephone support. You guys take more than an hour to talk. Don’t pretend you are overbusy.
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Tiffany Kalanj
(@TiffanyKalanj) reported
from Vancouver, British Columbia
Update: @ShawInfo also confirmed they can't help me. But they’ll get back to me.... *sigh* don't sign a contract with SHAW
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Ursula Maxwell-Lewis
(@YouTravel) reported
from Surrey, British Columbia
@Shawhelp your agent Patricia in Brantford is supercilious, rude, overbearing and unhelpful #CustomerExperience
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Taylor Nicole Walker
(@iStayTaylored8) reported
from Surrey, British Columbia
Damn @ShawInfo “25-30 minute wait time” my ass...been on hold for over an hour 😑😑😑
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Tom Beith
(@Tbeithnow) reported
from Vancouver, British Columbia
@Shawhelp my cable does not run properly , freezes and I have no sound. I have tried to unplug and restart to no effect . Please help
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IndoHoops Canada
(@IndoHoops) reported
from Surrey, British Columbia
Waiting for the day that @ShawInfo gets @NBATV on HD. Can’t even watch League Pass games due to the dumb blackout rules. #AnnualTweet
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Uli Laue
(@ulilaue) reported
from Vancouver, British Columbia
@Shawhelp is there an outage in East Van
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Craig Minielly
(@craigminielly) reported
from Vancouver, British Columbia
@Shawhelp I stand corrected, I have your Internet 300 service 🙈 Will do.
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Steven Rowe 🇬🇧🇪🇺🇨🇦🏳️🌈
(@stevendrowe) reported
from Surrey, British Columbia
@Shawhelp I don’t have time to keep going back and forth with you on outages, poor quality picture etc. We will call you of it happens again.
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SuzieCanuck🇨🇦
(@SuzieCanuck) reported
from Vancouver, British Columbia
@glovesaveluongo @Shawhelp WOW @Shawhelp help the guy out
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Sonny Sahi
(@SSAHI80) reported
from Surrey, British Columbia
@Shawhelp sent a few DM's no response...I guess being a loyal customer for about 20 years means nothing...anyhow forget it...going shop around my term expires with you at the end of this month. #disappointed #Shaw
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Tiffany Kalanj
(@TiffanyKalanj) reported
from Vancouver, British Columbia
Word to the wise- don’t use @ShawInfo - they added charges to my bill and I’ve been bounced from messenger, phone and now “email” customer service reps each time I’m told “sorry I’m not able to help me”. Careful - don’t sign a contract. #shady
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Gatthew Mriffeth
(@mattgriffeth) reported
from New Westminster, British Columbia
@LexLee91 @Shawhelp Seconding this. Same lack of service from my house in new west as well
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Craig Minielly
(@craigminielly) reported
from Vancouver, British Columbia
@Shawhelp lol stand corrected, as have your internet 300 Service.
Shaw Issues Reports
Latest outage, problems and issue reports in social media:-
Lana Michelle Hughes
(@Lana__Michelle) reported
@Shawhelp are there any issues with services in downtown #yeg? Everything here went down and a modem restart hasn’t helped.
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miead
(@miead44635246) reported
I have a Shaw Fibre. I am not satisfied with it because it is too expensive with low speed and I will cancel it as soon as possible. These days I have to work remotely and really need a good connection but it is awful. I will never ever suggest this company to anyone. @ShawInfo
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Cory Papineau
(@Iam_Canadian) reported
What's up with @Shawhelp spam filter? Suddenly getting a significant amount of spam coming through. Anyone else experiencing a similar issue?
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Jul (Jewel)
(@simplex_reverie) reported
@Shawhelp internet down North central Calgary
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a m👀se
(@rollickster) reported
Between all the TV Listings Screw Ups and this Terrible Customer Support with @Shawhelp , I’m starting to think about a new TV & Internet Provider For the amount of money that I pay, I should not be treated this Poorly 😡
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The Eleventh Letter
(@XiiXMusic) reported
Dude.. @ShawInfo @Shawhelp goes down more than a $5 ******. Can't even blame it on bad weather this time either, feels like summer outside.
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irfhan Rajani
(@irajani1) reported
@ShawInfo what is the solution for streaming blue curve to Max’s no that flash is no longer supported
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The Big Gay Let's Play #BlackLivesMatter
(@ABigGayLetsPlay) reported
@Shawhelp We already did contact them. They wrote to request the service be turned over on Monday and never heard back from y’all. They’ve also sent another request today. All y’all did was send me an email stating that changes were made to my service and didn’t bother to attach anything
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The Big Gay Let's Play #BlackLivesMatter
(@ABigGayLetsPlay) reported
All this to say, suck it @ShawInfo I’m glad we’re not using your service anymore even if it means being without internet for a couple days. Glad to be free of you, see you never!
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Danielle Faber
(@DanieFaber) reported
@Shawhelp Hey, I just lost the internet in SE Calgary, I’m in a (luckily phone) meeting. Is this a service outage or am I going to have to reset?
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