Shaw

Shaw Outage Report in Surrey, British Columbia

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The latest reports from users having issues in Surrey come from postal codes V3W, V3S, V3V, V3T, V4N, V3X, V3Z and V3R.

Shaw offers broadband internet, TV and phone services to businesses and individuals. Shaw mainly serves clients in British Columbia and Alberta.

Problems in the last 24 hours in Surrey, British Columbia

The chart below shows the number of Shaw reports we have received in the last 24 hours from users in Surrey and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Shaw Outage Chart in Surrey, British Columbia 08/18/2025 06:45

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Most Reported Problems

The following are the most recent problems reported by Shaw users through our website.

  1. Internet (61%)

    Internet (61%)

  2. TV (13%)

    TV (13%)

  3. Wi-fi (11%)

    Wi-fi (11%)

  4. Total Blackout (8%)

    Total Blackout (8%)

  5. E-mail (5%)

    E-mail (5%)

  6. Phone (2%)

    Phone (2%)

Live Outage Map Near Surrey, British Columbia

The most recent Shaw outage reports came from the following cities: Vancouver, Surrey, Langley, Burnaby, Delta, Maple Ridge, New Westminster and White Rock.

Loading map, please wait...
City Problem Type Report Time
CanadaVancouver Wi-fi
CanadaSurrey Internet
CanadaLangley TV
CanadaVancouver Internet
CanadaVancouver E-mail
CanadaVancouver TV

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Shaw Issues Reports Near Surrey, British Columbia

Latest outage, problems and issue reports in Surrey and nearby locations:

  • TRempel604 Travel by Rempel (@TRempel604) reported from Vancouver, British Columbia

    You did it again @ShawInfo @Shawhelp Cable and Internet are not working again. You are the most #Unreliable #Network

  • BarbersRBetter Farzad's Barber Shop (@BarbersRBetter) reported from Vancouver, British Columbia

    @Shawhelp Just sent a you a DM, trying to hook up our new TV box but can’t access any channels and the only online chat is with sales, not technical support. Already tried refreshing the channels with no luck.

  • MsYouDoYou BdblE (@MsYouDoYou) reported from Burnaby, British Columbia

    @DaveBeFit @TELUS @Shawhelp We don’t/can’t get fibre so they aren’t that motivated to help.

  • QuinnMellCobb Quinn Mell-Cobb (@QuinnMellCobb) reported from Vancouver, British Columbia

    @Shawhelp Myself and two other people (all with university educations) were unable to figure out how to install it, and now I’m paying for a service I’m not receiving. Come fix this immediately or I’m going back to @TELUS.

  • PhilRidinBikes Phil IS Ridin' Bikes Again (@PhilRidinBikes) reported from Port Coquitlam, British Columbia

    @Shawhelp The problem is not with WiFi. It is a lack of mobile signal. It's really weak, and never connects at 4G speeds as your coverage map indicates.

  • MyrtleCypress55 Stephanie 🍁 (@MyrtleCypress55) reported from Langley, British Columbia

    @Shawhelp Langley City just went down too! Any eta on when this will be back online?

  • loop1277 Crystall (@loop1277) reported from Vancouver, British Columbia

    @Shawhelp are you guys having phone/internet issues in greater Vancouver??? Both my phone and internet are down at my business

  • sheaC_3 shea (@sheaC_3) reported from Burnaby, British Columbia

    I have had by far the worst customer service experience w: @ShawInfo, I would never recommend.

  • jooooodooolp macaroni in a pot (@jooooodooolp) reported from Burnaby, British Columbia

    Just like that. My home internet is down and i was just about to finish my movie. Thanks @ShawInfo

  • Wbaz54 Michael Cuddihy (@Wbaz54) reported from Vancouver, British Columbia

    @ShawInfo @Shawhelp Hi there, you canceled your tech appt this am an hour after they were supposed to be here and after an hour plus with different people in Support the earliest reschedule is 4 days from now, no internet etc...#move booked long time ago, #nothappy #Shaw

  • AHMED__1095 Muji (@AHMED__1095) reported from Surrey, British Columbia

    @Shawhelp is there some sort of internet issue going on currently? Can’t seem to connect, have rebooted multiple times

  • ls69360 Leandro Santos (@ls69360) reported from Burnaby, British Columbia

    @ShawInfo always a waste of time... Never ever fix any problem.. When are you guys are going to help me??

  • andrewcook Andrew Cook (@andrewcook) reported from Burnaby, British Columbia

    @Shawhelp why would you cut my internet off after sending me your shaw mobile sim cards? You cut all my service so I have to sign up to tether? I cannot understand why you would do this. A tech now can't come to fix for 7 days. 7!

  • YouTravel Ursula Maxwell Travels (@YouTravel) reported from Surrey, British Columbia

    Why do I pay @Shawhelp so much for Internet monthly and they tell me I'm 'unstable'?! Okay, to be precise "Your connection is unstable". Now, honestly! What next! 🥴

  • ItsTylerG_ Tyler, The Creator (@ItsTylerG_) reported from Surrey, British Columbia

    @Shawhelp you guys still down? i know there’s been service outages in Surrey n i’m currently affected, jus wanna know a possible ETA :)

  • singh_sp colored pencil (@singh_sp) reported from Burnaby, British Columbia

    @Shawhelp - my internet fiber gig plan sucks. disconnected 25 times Ina day. U tech fixed it and worked for 15 days. Again loses connection every now n then. I work from home. Hampering my work. Tech is scheduled for May 10. Should I close my work till then?

  • randomdh Don Hoglund (@randomdh) reported from Surrey, British Columbia

    Telus email transition to google what a bloody headache @TELUSsupport @ShawInfo might be time for change Telus cost is way too much with zero help

  • CherylPrior1 Cheryl B. 🇨🇦 (@CherylPrior1) reported from Langley, British Columbia

    @Shawhelp Why is cable down in Langley?

  • allen_jessica Jessica Ruth (she/her) (@allen_jessica) reported from Vancouver, British Columbia

    @Shawhelp hi, our internet is going down frequently today and has been spotty all week. Are there any known issues that could be causing this? Thank you.

  • ItsTylerG_ Tyler, The Creator (@ItsTylerG_) reported from Surrey, British Columbia

    @Shawhelp my wifi is down on all my devices. Have reset the router and still nothing.

Shaw Issues Reports

Latest outage, problems and issue reports in social media:

  • crouhana Cee 🏳️‍🌈 (@crouhana) reported

    After 5 years with @TELUS , officially switching to @ShawInfo due to the worst client and loyalty service from TELUS.

  • sarahmatthes_ sarah (@sarahmatthes_) reported

    so we’ve been without wifi for a week and all @ShawInfo can say is “we’re working on it from the back end”. ******** you have been working on it for a week wtfffff

  • shelley_wine Shelley Boettcher (@shelley_wine) reported

    Dear @Shawhelp - in the last week, I have spoken to Ramon, Laurie, Jagdeep and now Vaidehee in your tech dept. & we have had two service people come out. Still experiencing crappy connections and no one can give me a date to fix. @TELUSsupport is looking better and better.

  • ConcreteJesus54 Tahailer (@ConcreteJesus54) reported

    @DuncanKetcheson @Shawhelp I'm pretty sure it has to do with the construction they were doing last year that they didn't finish, and the ground thawing out now. The lines were suppose to be replaced but it never happened yet

  • carboni157 John (@carboni157) reported

    @rojwild @Shawhelp How’s ‘Large & In Charge’ has he got down off the ledge

  • Dan_Mirza Dan Mirza (@Dan_Mirza) reported

    @Shawhelp hey can you guys fix my landline? Preferably in a way that doesn’t involve me being on hold for five hours again? 😬 bruh it’s been two weeks.

  • failb8 Jake (@failb8) reported

    I don’t know why but it appears once again this month my internet has gone down through @ShawInfo. This is extremely frustrating while trying to do final projects in school and just overall live my life.

  • GarrettKwan Garrett K (@GarrettKwan) reported

    @Shawhelp day 4 of no service since scheduled start. Hopefully someone from your organization can set up a new customer. Extremely disappointed here. Appointment from April 2 cancelled.

  • KaraBagshaw Kara Bagshaw-Sather (@KaraBagshaw) reported

    @Shawhelp my senior parents (in their 80s) have been struggling since March 18 with a conversion from Telus to Shaw. My Dad has spent over 30 hours on the phone with various Shaw technicians. This needs to be escalated and resolved immediately. Help!

  • failb8 Jake (@failb8) reported

    @Shawhelp support chat won’t even do anything other than state the obvious that there’s something wrong and tell me “things go down all the time with technology”. I’d really rather not have that happen “all the time” with my internet provide I pay a hefty price to.