Shaw Outage Report in Surrey, British Columbia
Problems detected
Users are reporting problems related to: internet, tv and total blackout.
The latest reports from users having issues in Surrey come from postal codes V3W, V3S, V3T, V3R, V3V, V4N, V4A and V3Z.
Shaw offers broadband internet, TV and phone services to businesses and individuals. Shaw mainly serves clients in British Columbia and Alberta.
Full Outage Map
E-mailProblems in the last 24 hours in Surrey, British Columbia
The chart below shows the number of Shaw reports we have received in the last 24 hours from users in Surrey and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
May 31: Problems at Shaw
Shaw is having issues since 04:40 PM EST. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Shaw users through our website.
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Internet (58%)
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TV (15%)
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Total Blackout (11%)
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Wi-fi (9%)
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E-mail (6%)
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Phone (2%)
Live Outage Map Near Surrey, British Columbia
The most recent Shaw outage reports came from the following cities: Burnaby, Vancouver, Surrey, Maple Ridge, Port Coquitlam, Delta, New Westminster, Langley, Pitt Meadows and Cloverdale.
| City | Problem Type | Report Time |
|---|---|---|
 Vancouver |
Internet | |
| Burnaby |
Wi-fi | |
| Vancouver |
Wi-fi | |
| Surrey |
Internet | |
| Surrey |
Internet | |
| Maple Ridge |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Shaw Issues Reports Near Surrey, British Columbia
Latest outage, problems and issue reports in Surrey and nearby locations:
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mrslprime
(@mrslprime) reported
from
Vancouver, British Columbia
@Shawhelp Good morning, I'm having trouble with the internet. It says 'No internet'. Please help me if you can, thank you.
-
Travel by Rempel
(@TRempel604) reported
from
Vancouver, British Columbia
You did it again @ShawInfo @Shawhelp Cable and Internet are not working again. You are the most #Unreliable #Network
-
Stephanie 🍁
(@MyrtleCypress55) reported
from
Langley, British Columbia
@Shawhelp Langley City just went down too! Any eta on when this will be back online?
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Phil IS Ridin' Bikes Again
(@PhilRidinBikes) reported
from
Port Coquitlam, British Columbia
@Shawhelp The problem is not with WiFi. It is a lack of mobile signal. It's really weak, and never connects at 4G speeds as your coverage map indicates.
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Jessica Ruth (she/her)
(@allen_jessica) reported
from
Vancouver, British Columbia
@Shawhelp hi, our internet is going down frequently today and has been spotty all week. Are there any known issues that could be causing this? Thank you.
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Quinn Mell-Cobb
(@QuinnMellCobb) reported
from
Vancouver, British Columbia
@Shawhelp Myself and two other people (all with university educations) were unable to figure out how to install it, and now I’m paying for a service I’m not receiving. Come fix this immediately or I’m going back to @TELUS.
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Muji
(@AHMED__1095) reported
from
Surrey, British Columbia
@Shawhelp is there some sort of internet issue going on currently? Can’t seem to connect, have rebooted multiple times
-
shea
(@sheaC_3) reported
from
Burnaby, British Columbia
I have had by far the worst customer service experience w: @ShawInfo, I would never recommend.
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colored pencil
(@singh_sp) reported
from
Burnaby, British Columbia
@Shawhelp - my internet fiber gig plan sucks. disconnected 25 times Ina day. U tech fixed it and worked for 15 days. Again loses connection every now n then. I work from home. Hampering my work. Tech is scheduled for May 10. Should I close my work till then?
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Michael Cuddihy
(@Wbaz54) reported
from
Vancouver, British Columbia
@ShawInfo @Shawhelp Hi there, you canceled your tech appt this am an hour after they were supposed to be here and after an hour plus with different people in Support the earliest reschedule is 4 days from now, no internet etc...#move booked long time ago, #nothappy #Shaw
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Leandro Santos
(@ls69360) reported
from
Burnaby, British Columbia
@ShawInfo always a waste of time... Never ever fix any problem.. When are you guys are going to help me??
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Cheryl B. 🇨🇦
(@CherylPrior1) reported
from
Langley, British Columbia
@Shawhelp Why is cable down in Langley?
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Don Hoglund
(@randomdh) reported
from
Surrey, British Columbia
Telus email transition to google what a bloody headache @TELUSsupport @ShawInfo might be time for change Telus cost is way too much with zero help
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Andrew Cook
(@andrewcook) reported
from
Burnaby, British Columbia
@Shawhelp why would you cut my internet off after sending me your shaw mobile sim cards? You cut all my service so I have to sign up to tether? I cannot understand why you would do this. A tech now can't come to fix for 7 days. 7!
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Ursula Maxwell Travels
(@YouTravel) reported
from
Surrey, British Columbia
Why do I pay @Shawhelp so much for Internet monthly and they tell me I'm 'unstable'?! Okay, to be precise "Your connection is unstable". Now, honestly! What next! 🥴
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Crystall
(@loop1277) reported
from
Vancouver, British Columbia
@Shawhelp are you guys having phone/internet issues in greater Vancouver??? Both my phone and internet are down at my business
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Tyler, The Creator
(@ItsTylerG_) reported
from
Surrey, British Columbia
@Shawhelp you guys still down? i know there’s been service outages in Surrey n i’m currently affected, jus wanna know a possible ETA :)
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Quinn Mell-Cobb
(@QuinnMellCobb) reported
from
Vancouver, British Columbia
@Shawhelp Myself and two other people (all with university educations) were unable to figure out how to install it, and now I’m paying for a service I’m not receiving. Make this right immediately or I’m going back to @TELUS.
-
Farzad's Barber Shop
(@BarbersRBetter) reported
from
Vancouver, British Columbia
@Shawhelp Just sent a you a DM, trying to hook up our new TV box but can’t access any channels and the only online chat is with sales, not technical support. Already tried refreshing the channels with no luck.
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Tyler, The Creator
(@ItsTylerG_) reported
from
Surrey, British Columbia
@Shawhelp my wifi is down on all my devices. Have reset the router and still nothing.
Shaw Issues Reports
Latest outage, problems and issue reports in social media:
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Jessica
(@jessicalaurissa) reported
@Shawhelp any timeframe for the resolution of the issue with cloud PVR recordings? Incredibly frustrating to not be able to watch any of my recordings without massive skips/lost audio/errors.
-
Sam Elias
(@SamEliasRealty) reported
@Shawhelp It is not just TV, all services are down Internet, house phone, WiFi.
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AlliBanani
(@AlliBanani) reported
@Shawhelp hey, im having issues with connection on my router even after a power cycle, anything else I can do to fix it?
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Richard Knight
(@ChauffeurKnight) reported
@Shawhelp my mobile voicemail is asking me for a password. I never give a password for voicemail. What’s up with this?
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The 834
(@834the) reported
@Shawhelp I think Canadian Mobile service providers need to get help from US service providers. They are succeeded in identifying scam callers. caller id says "scam call" 2/2
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BeautifullyInclusive
(@AdvocatingHere) reported
@DKTemporary @Shawhelp Me too, not impressed. I pay out the nose for my internet and its been down most of today. AGAIN.
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Nicholas Burns
(@Burns1991) reported
@Shawhelp Seems to be working again. My partner had mentioned that it went down for a a little bit. Will be in contact if it goes down again, thank you!
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mr kaswa
(@mrkaswa) reported
@Shawhelp You can hope all you want, and you may we'll be trying, a few individuals may even stand out, but no. As a whole, Shaw's customer support is a wasteland of inconvenience and ineptitude where drones can only follow the flowchart that seemingly seeks to blame the customers.
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The Vancouver Examiner
(@VanExaminer) reported
@PaulDoroshenko @Shawhelp I could've helped with this Move. I've got a terrible Attitude but I'm very Handy.
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SandyRob
(@NewWestSandy) reported
@PaulDoroshenko @Shawhelp They're trying to figure out who to blame, i.e. you. Then they'll offer a solution. Been there, done that.