Shaw Outage Report in Surrey, British Columbia
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The latest reports from users having issues in Surrey come from postal codes V3W, V3Z, V3S, V3R, V3T, V3X, V4A and V4N.
Shaw offers broadband internet, TV and phone services to businesses and individuals. Shaw mainly serves clients in British Columbia and Alberta.
Full Outage Map
E-mailProblems in the last 24 hours in Surrey, British Columbia
The chart below shows the number of Shaw reports we have received in the last 24 hours from users in Surrey and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Shaw. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Shaw users through our website.
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Internet (55%)
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TV (17%)
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Total Blackout (10%)
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Wi-fi (9%)
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E-mail (8%)
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Phone (1%)
Live Outage Map Near Surrey, British Columbia
The most recent Shaw outage reports came from the following cities: Vancouver, Surrey, Burnaby, Maple Ridge, Langley, Port Coquitlam, Pitt Meadows, New Westminster, White Rock and Delta.
| City | Problem Type | Report Time |
|---|---|---|
 Vancouver |
Internet | |
| Vancouver |
Internet | |
| Surrey |
Total Blackout | |
| Burnaby |
Total Blackout | |
| Surrey |
Internet | |
| Vancouver |
Total Blackout |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Shaw Issues Reports Near Surrey, British Columbia
Latest outage, problems and issue reports in Surrey and nearby locations:
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Steve Tripp
(@StevenCTripp) reported
from
Surrey, British Columbia
@Shawhelp ...still finding it a annoying that we can’t even get a rough ETA window for service restoration in Surrey. Hydro’s outages always shows an updated ETA and it changes as the repairs proceed. Frustrating.
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mike blackmon
(@MikeyBlackmon) reported
from
Burnaby, British Columbia
Wow so after 3.5 hours trying to help my parents switch to @ShawInfo and having a tech come out to their house, but they didn’t, and talking to the loyalty team @Shawhelp, they will be going back to Telus, haven’t seen service like this ever, and time for me to switch as well 👎
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Cheryl B. 🇨🇦
(@CherylPrior1) reported
from
Langley, British Columbia
@Shawhelp Why is cable down in Langley?
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Roland van Kaauwen
(@DaddyR69) reported
from
Surrey, British Columbia
@ShawInfo. 24/7 customer support, my *** !!! I’ve been 1st in the queu for almost 2 hours now. Did your people go home and leave me on hold ?!?!? 😡
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Roland van Kaauwen
(@DaddyR69) reported
from
Surrey, British Columbia
@ShawInfo. I get there’s a problem but this is ridiculous. I never had problems like this when I was a Telus client. Someone PLEASE ADVISE what the hell is going on and when my cable and internet is coming back up !?!?! 2/2
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Muji
(@AHMED__1095) reported
from
Surrey, British Columbia
@Shawhelp is there some sort of internet issue going on currently? Can’t seem to connect, have rebooted multiple times
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Tyler, The Creator
(@ItsTylerG_) reported
from
Surrey, British Columbia
@Shawhelp my wifi is down on all my devices. Have reset the router and still nothing.
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Travel by Rempel
(@TRempel604) reported
from
Vancouver, British Columbia
You did it again @ShawInfo @Shawhelp Cable and Internet are not working again. You are the most #Unreliable #Network
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Jessica Ruth (she/her)
(@allen_jessica) reported
from
Vancouver, British Columbia
@Shawhelp hi, our internet is going down frequently today and has been spotty all week. Are there any known issues that could be causing this? Thank you.
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Roland van Kaauwen
(@DaddyR69) reported
from
Surrey, British Columbia
@ShawInfo At 10:30 am 01/04/21 my daughter let me know the Shaw service was down. Now it 9:40 pm and I had called for the techs to call me back, that call came at 8:30 pm. So for 70 minutes I’ve been the 1st in the queu and am still listening to you nonsense ads. 1/2
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Chad Rissanen
(@chadrissanen) reported
from
Surrey, British Columbia
@Shawhelp what is happening with the outages here? It’s been a month long of bad service/ no service this is ridiculous! #telus
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Don Hoglund
(@randomdh) reported
from
Surrey, British Columbia
Telus email transition to google what a bloody headache @TELUSsupport @ShawInfo might be time for change Telus cost is way too much with zero help
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Leandro Santos
(@ls69360) reported
from
Burnaby, British Columbia
@ShawInfo always a waste of time... Never ever fix any problem.. When are you guys are going to help me??
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macaroni in a pot
(@jooooodooolp) reported
from
Burnaby, British Columbia
Just like that. My home internet is down and i was just about to finish my movie. Thanks @ShawInfo
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BdblE
(@MsYouDoYou) reported
from
Burnaby, British Columbia
@DaveBeFit @TELUS @Shawhelp We don’t/can’t get fibre so they aren’t that motivated to help.
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Ursula Maxwell Travels
(@YouTravel) reported
from
Surrey, British Columbia
Why do I pay @Shawhelp so much for Internet monthly and they tell me I'm 'unstable'?! Okay, to be precise "Your connection is unstable". Now, honestly! What next! 🥴
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shea
(@sheaC_3) reported
from
Burnaby, British Columbia
I have had by far the worst customer service experience w: @ShawInfo, I would never recommend.
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Farzad's Barber Shop
(@BarbersRBetter) reported
from
Vancouver, British Columbia
@Shawhelp Just sent a you a DM, trying to hook up our new TV box but can’t access any channels and the only online chat is with sales, not technical support. Already tried refreshing the channels with no luck.
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Tyler, The Creator
(@ItsTylerG_) reported
from
Surrey, British Columbia
@Shawhelp you guys still down? i know there’s been service outages in Surrey n i’m currently affected, jus wanna know a possible ETA :)
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Crystall
(@loop1277) reported
from
Vancouver, British Columbia
@Shawhelp are you guys having phone/internet issues in greater Vancouver??? Both my phone and internet are down at my business
Shaw Issues Reports
Latest outage, problems and issue reports in social media:
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Pete Meechan 🏆🏆🏆🏆🏆🏆
(@petemeechan) reported
@ChristopherLado @Shawhelp No storm here dude. Sounds like your imagination doesn’t just stretch to what affects the internet service. Thanks for chiming in though.
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Pablo Benitez
(@PBenitez77) reported
@Shawhelp Just spoke to them on my Shaw app apparently there’s a outage at the moment
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Doubt
(@GeoffD77) reported
@Shawhelp having trouble with tv reset box still tv picture is skipping on most channels
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Airam
(@Airambc77) reported
@Shawhelp cable keeps cutting in and out, Langley BC. Your website isn’t helpful with outage info, or chat options. Neighbors have the the same issue! Hope this is fixed before @Jeopardy
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Airam
(@Airambc77) reported
@Shawhelp @Cdnwatcher @Shawhelp your website never shows outages! We are in Langley and we& neighbors are having issues with Shaw cutting in and out. So frustrating
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Pete Meechan 🏆🏆🏆🏆🏆🏆
(@petemeechan) reported
@Shawhelp I’m trying to work. Your internet is down. What refund can I expect from this? It’s a wasted amount of work time for me.
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Thee Lego Batman
(@mstad101) reported
@Shawhelp can ya’ll do something about this time delay picture freeze crap on TSN right now! #TNF is on!
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Maryann Charbonneau
(@maryann_charb) reported
Cable not working well in Port Alberni BC. Anyone know if @ShawInfo is experiencing issues? Have messaged @Shawhelp
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Sam Nimchonok
(@Nimhon) reported
@Shawhelp I did and it was going in the wrong direction. I shouldn't have to have a tech come down often to troubleshoot. Still have temp line running through neighbour's yard. Working in tech myself, this can be taken care of remotely and diagnosed.
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Chris Ladouceur
(@ChristopherLado) reported
@petemeechan @Shawhelp Chill out dude. We just had a big *** storm roll through I imagine that may be effecting the internet. As your not the only one effected. So chill out and let them fix it. No need to go full Karen