Shaw Outage Report in Surrey, British Columbia
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The latest reports from users having issues in Surrey come from postal codes V3W, V3T, V3V, V3S, V3Z, V3R, V4A and V4P.
Shaw offers broadband internet, TV and phone services to businesses and individuals. Shaw mainly serves clients in British Columbia and Alberta.
Full Outage Map
E-mailProblems in the last 24 hours in Surrey, British Columbia
The chart below shows the number of Shaw reports we have received in the last 24 hours from users in Surrey and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Shaw. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Shaw users through our website.
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Internet (45%)
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TV (19%)
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E-mail (17%)
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Total Blackout (9%)
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Wi-fi (9%)
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Phone (2%)
Live Outage Map Near Surrey, British Columbia
The most recent Shaw outage reports came from the following cities: Surrey, Vancouver, Maple Ridge, Langley, Pitt Meadows, Burnaby, Port Coquitlam, New Westminster, White Rock and Delta.
| City | Problem Type | Report Time |
|---|---|---|
 Surrey |
Internet | |
| Surrey |
TV | |
| Vancouver |
TV | |
| Vancouver |
Wi-fi | |
| Vancouver |
Internet | |
| Surrey |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Shaw Issues Reports Near Surrey, British Columbia
Latest outage, problems and issue reports in Surrey and nearby locations:
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Brad Thiessen
(@Zharphyn) reported
from
Maple Ridge, British Columbia
@Shawhelp Your CSR Robert V45Y, is providing a fairly disappointing customer experience. I feel like I am being lied to, and he is lowering my opinion of your company’s ability to provide me the service that I want.
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Steve Rowe 🇬🇧🇨🇦🌈
(@stevendrowe) reported
from
Surrey, British Columbia
@Shawhelp Thanks. Internet is virtually down and cable is on but signal cuts out every 30 seconds, changing channels on its own like the ghost of my old Aunt Alice is torturing me.
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America's ass
(@CptManYak) reported
from
Surrey, British Columbia
@ShawInfo fix ya damn internet thanks
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TylerG
(@ItsTylerG_) reported
from
Surrey, British Columbia
@Shawhelp I can’t find my 5G network, it’s disappeared!!
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Jennifer West
(@Westjet007) reported
from
Vancouver, British Columbia
I seriously recommend that people NOT get services with @Shawhelp. They don't keep their word and customer service is atrocious. Telus is your better option.
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Steve Rowe 🇬🇧🇪🇺🇨🇦
(@stevendrowe) reported
from
Surrey, British Columbia
@Shawhelp Issues you never respond to 2 - why is there continuous poor sound quality on BBC and MSNBC (breaks up at frequent intervals). This is what I want to complain about.
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Alice, The Alice
(@AliceTheAlice1) reported
from
Burnaby, British Columbia
@ShawInfo There's a reason behind the generic design of a thin rectangle in electronics. It's to allow the heat to spread and disappait. This unit is not designed as such so no wonder it sucks at regulating it's internal temperature.
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Christopher Scott
(@ChrisCScott) reported
from
Burnaby, British Columbia
@Brian_Bancroft @ShawInfo Shaw is pretty solid on customer service. We’re pretty spoiled out here on the west coast.
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Steve Rowe 🇬🇧🇪🇺🇨🇦🏳️🌈
(@stevendrowe) reported
from
Surrey, British Columbia
@Shawhelp services are down in Newton, Surrey yet again. Just at the time of month I have to do a lot of work. Sigh.
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Crystal
(@theMediaChick) reported
from
Vancouver, British Columbia
@Shawhelp Hey guys! Last min date due to waiting on others' sched, I need my services switched from my apt to a different one in this building on Sunday. I can carry down the hall & hook up, just need you to make the change. Website won't let me log into my account though. Help!
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Craig Minielly
(@craigminielly) reported
from
Vancouver, British Columbia
@Shawhelp lol stand corrected, as have your internet 300 Service.
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Alice, The Alice
(@AliceTheAlice1) reported
from
Burnaby, British Columbia
@GraemeFreeman @ShawInfo You would not trust an ISP with your home network so it's not like that's too much of a concern. I cannot imagine ever operating my home network via an ISP's Modem's router features.
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IndoHoops Canada
(@IndoHoops) reported
from
Surrey, British Columbia
Waiting for the day that @ShawInfo gets @NBATV on HD. Can’t even watch League Pass games due to the dumb blackout rules. #AnnualTweet
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Johnson
(@Schmidt_show) reported
from
Maple Ridge, British Columbia
@Shawhelp My wifi is off sending this tweet because it is slow. I’m asking telus how there optik cable install is going because all we can get for tv and Internet is Shaw. We’ve had nothing but troubles w/ wifi, cable and billing.
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Pattycakes🍰
(@patricklabelle7) reported
from
New Westminster, British Columbia
@Shawhelp Cable and Internet has been down since Monday here in Nee West.👿🤬
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Steve Rowe 🇬🇧🇨🇦🌈
(@stevendrowe) reported
from
Surrey, British Columbia
Pleased that @Shawhelp services have been restored to normal this morning after the @bchydro power outage in #SurreyBC #Newton yesterday evening.
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Barb Snelgrove
(@megamouthtweets) reported
from
Vancouver, British Columbia
Amazing game. Regrettably due to a horrible @ShawInfo feed, we missed much of the #WeTheNorth frenzy as we had to watch an American channel. But wow @Raptors WELL DONE! #RaptorsIn6
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Steven Wu
(@Stevenwu53) reported
from
Vancouver, British Columbia
@Shawhelp wifi down it will not let me login
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ashishdani
(@ashishdani) reported
from
Vancouver, British Columbia
@Shawhelp - been trying to connect to your customer care for the last 2 hours... no luck !!
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Sean Calder
(@vinifico) reported
from
Vancouver, British Columbia
Internet service is out in our area. Not a great thing when working from home. 😳 @Shawhelp
Shaw Issues Reports
Latest outage, problems and issue reports in social media:
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It is what it is
(@FrustrationIsle) reported
Wow, I have spent so much time with @Shawhelp trying to unlock my email account today. So useless. Waste my time and still don't get it unlocked. Forever to "chat" with support, probably somewhere overseas.
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Lew Young
(@lewyoung) reported
@Shawhelp Never heard back. However I have seen shaw trucks on block. Imagine they have disrupted service for a hour. Have since came back on.
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Andrew B
(@andrewjsb) reported
@Shawhelp I’ve done that. Talked to rep he said he would call back internet has cut out twice. Spent 22mins on hold again to get the call disconnected again! No one has called from the ticket I made. This needs to be resolved or I will have to call sasktel to come in and install internet!
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Rina Liddle
(@RinaLiddle) reported
@Shawhelp What's the point, your service guy has just told me that 200 -300 mb download speeds are fine on the 1 GB package. That you don't guarantee anything.
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MFAMDEMONPROPHET
(@demonprophet) reported
@ZeegersTV @Shawhelp @Rogers def. need to have something done this guy works his butt off to be a creator but falls victim to bad isp come on its 2022 i live in a town with 1000 people and have better internet than yall unacceptable
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NinerGang ☬
(@shawninthe604) reported
Why do the @Shawhelp people keep tells us to not renew the contract if we don't want too.. we have general internet issues ( who does in 2022) and the dude and now the tech lady have both told me to not renew it if I don't want to
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ahkoo
(@ahkoo10) reported
@Shawhelp @demonprophet Darren, I've been watching for nearly 2 yrs now and he's had issues like this WEEKLY that entire time. Being an ex-tech, he's able to give your company far more insight to the problem than your avg customer, but continues to be ignored. Speaking bluntly, thats pretty pathetic.
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Zeegers
(@ZeegersTV) reported
Legit so fkn angry at @Shawhelp and their lack of customer service - ruining my business revenue and making this a god damn headache I guess they’re checked out from @Rogers I don’t have time to do the Cx service BS every time this does down / lose upload connection. FIX IT
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Matthew Duffy
(@MattDuffy21) reported
@ShawInfo @ShawTVWinnipeg Shaw, you're customer support is frustrating and poor. I urge you to improve same given the rates you charge.
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MFAMDEMONPROPHET
(@demonprophet) reported
@Shawhelp and im sure there has been contact but i tune in every day to him stream and its constant not a day goes by that there is major problems. I really hope yall do get it fixed i bounce around alot of streamers and am part of a huge community. he has what it takes to be huge1/2