Shaw Outage in Surrey, British Columbia

@Shawhelp my modem / router started blinking green and I’ve lost my internet. In South Surrey. Please help.

@jackhayter @Shawhelp Just spoke to someone at support, they said that we have an outage in the area. I also live in the West End.

@adymitruk @Shawhelp cable technology is limited they can't provide symmetrical speed and shaw is the worst provider price/bandwidth wise in Canada.

@71Greenday @Shawhelp Having the same issue as of 10 minutes ago

Dealt with Shaw for forty yrs and thought would give Telus a try on a new service. BIG MISTAKE ! Mon. I called C/ S they told me they would call me in 48 hours or less to deal with problem. No call. @TELUS @Shawhelp Telus customer service offshore. Shaw is in Canada.

. @VMediaTV my service was disconnected 18days before actual date.I’ve been internetless for 24+ hours.Response is it’s in @ShawHelp hands now. I’m stuck trying to work during hard times and can’t. Poor service and would not recommend either isp.

@stephenbraverm1 @Jen_Newsted @Shawhelp I could use an upgrade for my internet too. Never seems to get around to do this though.

@DWeightm @TELUS @Rogers @Bell @Shawhelp Ok but seriously, **** Shaw too.

Great. @ShawInfo cable tv down and next available support is next Saturday. No tv for a week would be okay, if I was at school, but it’s Spring Break!!! Time to rethink cable tv and go interwebby.

Cancel your sports cable packages people. @Shawhelp @TELUS @TELUSsupport @BellMediaPR @RogersHelps @TSN_Sports @Sportsnet

@Shawhelp For the records, day 1 no cable or Internet service from Shaw. #worsecustomerservice #badcablecompany

I change my internet provider Telus to Shaw on the 15 Feb 2020. Shaw said we fill a form and send it on the 24 Feb 2020, but the Telus said there is no request from Shaw. @Shawhelp @ShawInfo @TELUS . Please talk to each other guys I need a solution. It is your miscommunication.

@Shawhelp I delete my account number in the tweet thank you to warn me. I send a direct message. I hope my issue will be resolve soon.

I will not delete this message until my problem resolves. @Shawhelp

@ShawInfo going on a day and half without services. Apparently it’s been escalated but staff can’t give me any answers....very frustrating that they can’t provide me with any answers. Not even a single call from anyone at Shaw. #angrycustomer #complaint #vancouver

@Shawhelp internet and cable are down in Surrey, British Columbia.

@Shawhelp this Bluecurve PVR is crap. Trying to rewind or fast forward recorded shows is near impossible. It freezes & jumps forward erratically, plus the dropping of sound while watching recordings I messaged you about a few days ago is still happening. Please fix this!

There’s nothing like watching a really intense scene in a movie and getting the notification that your bandwidth isn’t enough or you’re having connectivity issues @Shawhelp, every night this week. I’ve had uninterrupted service for over 10 years and now this.

@Shawhelp Just the one box and it's wireless (Bluecurve). The problem only arises on recordings, not with real-time broadcasts.

@Shawhelp Nope, ever since I upgraded my service that's all been fine.

@Shawhelp any network problems this Friday night?

@QuinnyPig When I switched internet providers, @Shawhelp made me wait on hold for 40 minutes repeatedly listening to a message about how how I could avoid waiting on hold by using their website, when they won't let you cancel online. Call time once through: <2 minutes.

@Shawhelp Yeah, I'll send you a message. But I'm not expecting anything out of it. Why would your service be different in different locations? I've chatted in and called in and treated terribly and hung up on.

@ShawInfo sorry for the late reply my internet is horrible lol wish yall could make sum good products :/

So I guess because @ShawInfo doesn't want to do tech support they are wanting me to wait days for a new modem for my internet to start working. This is unacceptable and I expected a lot more. What a waste of my time and I'm sure many many others. #shaw #shawtechsupport

not shur what tf is wrong with my internet @ShawInfo but its dog **** half the time thanks for stealing my dads money lol

Went into Shaw today to help upgrade my inlaws internet from an ancient 7.5mbps plan to 600 Mbps, connected new modem at 12 PM and it's 9 hours later and account changes still haven't been processed, horrible service @ShawInfo #yeg

@Shawhelp Help..slow speeds

@ShawInfo @Shawhelp I have been in contact with @shawhelp the past month. The service I’ve been getting has been just fine if not better than other places. Unfortunately my internet is awful. I have to be able to get decent internet for the $115 I pay a month! I know I can

So @shawinfo left my 82 year old dad without a cable box for a week, bad enough! However today a “tech” came over set up another **** box, left and said he’d call back in 30 mins to check in, he did but when my dad told him the box didn’t work he said he’d call my dad back.nocall