Shaw Outage Report in Surrey, British Columbia

Problems in the last 24 hours in Surrey, British Columbia

The chart below shows the number of Shaw reports we have received in the last 24 hours from users in Surrey, British Columbia and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Most Reported Problems

The following are the most recent problems reported by Shaw users through our website.

• Internet (54%)
• TV (19%)
• Wi-fi (11%)
• E-mail (9%)
• Total Blackout (6%)
• Phone (2%)

Live Outage Map Near Surrey, British Columbia

The most recent Shaw outage reports came from the following cities: Pitt Meadows, Surrey, Port Coquitlam, Burnaby, Maple Ridge, Langley, and New Westminster.

City	Problem Type	Report Time
Pitt Meadows	Wi-fi	1 hour ago
Surrey	Internet	12 hours ago
Port Coquitlam	E-mail	3 days ago
Surrey	Internet	4 days ago
Surrey	Internet	4 days ago
Burnaby	Internet	5 days ago

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Shaw Issues Reports Near Surrey, British Columbia

Latest outage, problems and issue reports in Surrey and nearby locations:

• 
  Tyler, The Creator (@ItsTylerG_) reported 49 seconds ago from Surrey, British Columbia

  @Shawhelp you guys still down? i know there’s been service outages in Surrey n i’m currently affected, jus wanna know a possible ETA :)

• 
  BdblE (@MsYouDoYou) reported 9 minutes ago from Burnaby, British Columbia

  So @bchydro doesn’t know how to do their jobs and has taken out the @ShawInfo network, costing us all thousands of dollars in lost work. Good times.

• 
  Master P.Le🇨🇦✌️🗽 (@MasterXSY) reported 9 minutes ago from Port Coquitlam, British Columbia

  @ShawInfo internet not operating, problem???

• 
  Cheryl B. 🇨🇦 (@CherylPrior1) reported 14 minutes ago from Langley, British Columbia

  @Shawhelp Why is cable down in Langley?

• 
  Manpreet Suhi (@ManpreetSuhi) reported 15 minutes ago from Burnaby, British Columbia

  @Shawhelp do you have any update on the outage in Burnaby Deer Lake Area?

• 
  Don Hoglund (@randomdh) reported 15 minutes ago from Surrey, British Columbia

  Telus email transition to google what a bloody headache @TELUSsupport @ShawInfo might be time for change Telus cost is way too much with zero help

• 
  RitchWorld (@RitchWorld) reported 18 minutes ago from New Westminster, British Columbia

  Had a good talk with .@Shawhelp this weekend. After 20+ years of service, they played the greed game and didn’t want to talk. Called @TELUS and so happy to talk and worked a fabulous deal. father in law is happy as he will be saving $600/ year on home internet, cable and phone.

• 
  Andrew Cook (@andrewcook) reported 20 minutes ago from Burnaby, British Columbia

  @Shawhelp why would you cut my internet off after sending me your shaw mobile sim cards? You cut all my service so I have to sign up to tether? I cannot understand why you would do this. A tech now can't come to fix for 7 days. 7!

• 
  Jas bindra (@officialMrJasB) reported 24 minutes ago from Surrey, British Columbia

  @Shawhelp Internet down at my store in Surrey Bc, helpline i can call?

• 
  Leandro Santos (@ls69360) reported 27 minutes ago from Burnaby, British Columbia

  @ShawInfo always a waste of time... Never ever fix any problem.. When are you guys are going to help me??

• 
  RitchWorld (@RitchWorld) reported 27 minutes ago from New Westminster, British Columbia

  @Shawhelp Actually there is no point. You can train your support to recognize, appreciate and value long terms customers. I was actually surprised how greedy Shaw is. The big kicker was charging my in laws more money for internet 15 than I pay for my 300 internet.

• 
  Ursula Maxwell Travels (@YouTravel) reported 28 minutes ago from Surrey, British Columbia

  Why do I pay @Shawhelp so much for Internet monthly and they tell me I'm 'unstable'?! Okay, to be precise "Your connection is unstable". Now, honestly! What next! 🥴

• 
  Phil IS Ridin' Bikes Again (@PhilRidinBikes) reported 32 minutes ago from Port Coquitlam, British Columbia

  @Shawhelp The problem is not with WiFi. It is a lack of mobile signal. It's really weak, and never connects at 4G speeds as your coverage map indicates.

• 
  BdblE (@MsYouDoYou) reported 33 minutes ago from Burnaby, British Columbia

  I hope @ShawInfo plans to pay for this day of lost work and explain to my staff why payroll is delayed because this is some insane bullshit. Also, when you have a recorded message about an outage, your website shouldn’t say “good news! No outages!”

• 
  Muji (@AHMED__1095) reported 44 minutes ago from Surrey, British Columbia

  @Shawhelp is there some sort of internet issue going on currently? Can’t seem to connect, have rebooted multiple times

• 
  Ashley Burr (@AshleyBurr_) reported 45 minutes ago from New Westminster, British Columbia

  @Shawhelp is there an outage in New Westminster BC? Internet appears to be down.

• 
  Tyler, The Creator (@ItsTylerG_) reported 47 minutes ago from Surrey, British Columbia

  @Shawhelp my wifi is down on all my devices. Have reset the router and still nothing.

• 
  colored pencil (@singh_sp) reported 52 minutes ago from Burnaby, British Columbia

  @Shawhelp - my internet fiber gig plan sucks. disconnected 25 times Ina day. U tech fixed it and worked for 15 days. Again loses connection every now n then. I work from home. Hampering my work. Tech is scheduled for May 10. Should I close my work till then?

• 
  Stephanie 🍁 (@MyrtleCypress55) reported 54 minutes ago from Langley, British Columbia

  @Shawhelp Langley City just went down too! Any eta on when this will be back online?

• 
  BdblE (@MsYouDoYou) reported 57 minutes ago from Burnaby, British Columbia

  @RallyMD @Shawhelp I was mid presentation and had a very busy day. This is not funny. This is income loss and business loss and absolutely unacceptable to take down a whole area unannounced. There is no joke here. This is a massive concern for me and my neighbours.

Shaw Issues Reports

Latest outage, problems and issue reports in social media:

• 
  driver (@GigNomad) reported 7 minutes ago

  @Shawhelp I am not doing the PM garbage with you. It takes too dam long too connect too someone.

• 
  RitchWorld (@RitchWorld) reported 8 minutes ago from New Westminster, British Columbia

  @Shawhelp Actually there is no point. You can train your support to recognize, appreciate and value long terms customers. I was actually surprised how greedy Shaw is. The big kicker was charging my in laws more money for internet 15 than I pay for my 300 internet.

• 
  Tom Thomson (@fotogtom) reported 9 minutes ago

  @Shawhelp Ahh enjoy your time off, would be nice to be able to get tech support but you expect I should take time off from my job to accommodate your hours. Poor way to treat your customers. FYI you sell a service that’s 24/7... support it as such

• 
  Laura Herperger (@LauraHerperger) reported 9 minutes ago

  @Shawhelp There was an outage, and I found the repair info on your web site. You should read it. It was fixed by midnight.

• 
  summer (@Capicollo587) reported 11 minutes ago

  @veggykim @Shawhelp Same problem in Vancouver with my blue curve !! Tried to talk to customer service online but that was a disaster !!

• 
  ShannonGB - 🧡 - Get the damn shot 💉 (@buchart) reported 14 minutes ago

  Hey @Shawhelp. There seems to be an outage in Southeast Edmonton. It would be nice to see you tweet out something on that and also reflect that on your website. Been without cable or internet for over an hour too.

• 
  Matt (@xnorwaks) reported 14 minutes ago

  @Shawhelp internet appears to be out in Sturgeon County. Been experiencing an outage for about 20 minutes.

• 
  Jon Suk (@JonSuk) reported 15 minutes ago

  @Shawhelp Hi, when will you have Apple Watch support on Shaw Mobile, as Telus and Rogers do?

• 
  Nate (@FryguyArk) reported 21 minutes ago

  @Shawhelp Not fast enough…****** service, time to make the switch

• 
  Ian Achille (@IanAchille) reported 23 minutes ago

  @Shawhelp is internet down in Westmount in Edmonton? Hasn’t worked all day. Cable fine.