Shaw Outage Report in Surrey, British Columbia
No problems detected
If you are having issues, please submit a report below.
The latest reports from users having issues in Surrey come from postal codes V3T, V3R, V3V, V4N, V3W, V3X, V3S and V3Z.
Shaw offers broadband internet, TV and phone services to businesses and individuals. Shaw mainly serves clients in British Columbia and Alberta.
Full Outage Map
E-mailProblems in the last 24 hours in Surrey, British Columbia
The chart below shows the number of Shaw reports we have received in the last 24 hours from users in Surrey and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Shaw. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Shaw users through our website.
-
Internet (61%)
-
TV (16%)
-
Wi-fi (9%)
-
Total Blackout (6%)
-
E-mail (5%)
-
Phone (1%)
Live Outage Map Near Surrey, British Columbia
The most recent Shaw outage reports came from the following cities: Vancouver, Surrey, Langley, New Westminster, Burnaby, Port Coquitlam, Maple Ridge, Delta and Pitt Meadows.
| City | Problem Type | Report Time |
|---|---|---|
 Vancouver |
Internet | |
| Vancouver |
Internet | |
| Vancouver |
Internet | |
| Vancouver |
Internet | |
| Vancouver |
Internet | |
| Surrey |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Shaw Issues Reports Near Surrey, British Columbia
Latest outage, problems and issue reports in Surrey and nearby locations:
-
Michael Brimer
(@IMBrimer) reported
from
Vancouver, British Columbia
@ShawInfo Nope, I’m downtown #vancouver and my internet drops out over an old school network daily
-
Greg McDonald🇨🇦
(@5150GmacSays) reported
from
Langley, British Columbia
@ShawInfo **** you Shaw, what ******** could you possibly be doing that requires an 8 hour service interruption on a Thursday before the clock strikes midnight?! This is bullshit!!!🖕
-
Tracy ترايسي
(@tracyglennYVR) reported
from
Burnaby, British Columbia
@ShawInfo Internet down on Halston Court, Burnaby. Is there an issue?
-
Chris Falskow
(@falskow) reported
from
Delta, British Columbia
@Eastlink @EastlinkSupport Hey @Shawhelp I hope you’re paying attention here. We could really use your service in North Delta!
-
Vic
(@vicvirk) reported
from
Maple Ridge, British Columbia
@ShawInfo your company provides some of the worst customer service I have ever encountered from any company in any service sector. 3 weeks now and my wi-fi issues can't be fixed. Impossible to speak to anyone on the phone or get the right person to come fix the problem.
-
Travel by Rempel
(@TRempel604) reported
from
Vancouver, British Columbia
Super annoyed with @Shawhelp So bad with customer service. Just hung up on me.
-
Vic
(@vicvirk) reported
from
Maple Ridge, British Columbia
@wingsnation @ShawInfo We just moved into a new neighbourhood, #Telus never ran service into it so we are stuck with using Shaw... Today I used Shaw's call back service, they called back in 20 mins, recording said I was in "Position 1" in the queue and it still took 1 hr 15 min to speak with someone.
-
Phil IS Ridin' Bikes Again
(@PhilRidinBikes) reported
from
New Westminster, British Columbia
@Shawhelp your whole guide system is down. Nothing but channel labels. No program time listings at all.
-
Travis Hill
(@triple_aardvark) reported
from
Surrey, British Columbia
@ShawInfo What on Earth is up with your phone support? My parents selected to receive a call back when an agent becomes available. The system called back immediately and put them on hold for almost an hour. They gave up.
-
Chris Falskow
(@falskow) reported
from
Delta, British Columbia
The worst internet service provider in the Lower Mainland is @Eastlink! I would so love to get @ShawInfo but they are not in our area. Yet. #InternetConnection #Fail
-
Michelle Carter 🇬🇧🇨🇦
(@Britbirdvancity) reported
from
Vancouver, British Columbia
@Shawhelp is there an outage in Vancouver? My internet keeps dropping out. Getting frustrated withthese constant disruptions in service.
-
Vanessa
(@VNSSAWBSTR) reported
from
Vancouver, British Columbia
@Shawhelp my internet and tv went down suddenly. Hopefully it will be up again by morning.
-
Colin Rose
(@ColinRose) reported
from
Vancouver, British Columbia
@Shawhelp is there a service issue I’m Vancouver? My internet is out...
-
Rob Grey
(@rgrey1) reported
from
Burnaby, British Columbia
@Shawhelp I'm spoken to your tech support many many time and they can't help me. Your custom service will not help. Maybe time to speak to @TELUSsupport or @Bell_Support would help me on a New Client Account! #shaw
-
Michael Brimer
(@IMBrimer) reported
from
Vancouver, British Columbia
@Shawhelp @ShawInfo your customer service is embarrassing- do you not have #humans ?
-
Mariano D
(@marianodss) reported
from
Burnaby, British Columbia
@Shawhelp I’m having an issue with sound. It drops off for a second or 2 intermittently. Does not occur when watching streaming services as I type this it has happened twice in 30 seconds. Any idea? Yes just happened 2 more times. :(
-
Fabricio Mengo
(@fmengo) reported
from
Maple Ridge, British Columbia
@Shawhelp I’m trying to move my service and I don’t have answer from you. I booked to move for Dec 23, and still waiting. I talked to 7 different agents and no answer. Your service sucks.
-
Michael Brimer
(@IMBrimer) reported
from
Vancouver, British Columbia
@ShawInfo Not in #vancouver your customer service @ShawInfo is embarrassing
-
Travis Hill
(@triple_aardvark) reported
from
Surrey, British Columbia
@Shawhelp I appreciate the reply, but my parents aren't on Twitter. Phone support is important both because not everyone is Internet savvy, and also because Internet connectivity is often the problem your customers are trying to contact you about.
-
Fabricio Mengo
(@fmengo) reported
from
Maple Ridge, British Columbia
@ShawInfo moving your service is an impossible mission. I had to talk to 8 different agents, and finally they gave me another appointment. 1 month to move the services. #wfh and #studingfromhome with you is almost impossible. Your service is really bad.
Shaw Issues Reports
Latest outage, problems and issue reports in social media:
-
Christie Saunders
(@Christie_S_) reported
@Shawhelp my internet stopped working in the night. No lights on the router except the power button. I have completely unplugged all and replugged in and still no lights except the power light. Did my router die or is there no signal to my house?
-
Nirav
(@Niravsurani) reported
Horrible Horrible customer support at @ShawInfo disappointed! 6 years with you guys and I have never been this frustrated. Been calling you guys since 2 weeks for a simple billing issue which you cant fix. Your reps make fake promises to call back every single day.
-
jeff
(@sudsy23) reported
@Shawhelp Is there an outage here in bridlewood SW? Internets been out since 3:30. Nothing on website but my Shaw says there is with no details?
-
Johny
(@AngryJohny) reported
@Shawhelp why is your TV service so bad on sundays?! Every 30s it freezes or just goes blank. It’s awful
-
Marty Chan
(@Marty_Chan) reported
Is there an outage in Edmonton? My internet is down. I’m in Forest Heights. @Shawhelp
-
ConfusedCDN 🤓 🚀 💘🌎
(@MannyChehil) reported
Shaw is down again! Shaw went down at February 8, 2022 at 12:05AM in Langley. Im extremely unhappy with this service and home that it will be online soon, I pay to much for the WiFi to be down again! Please fix this problem as soon as possible. shawhelp
-
M. Russ
(@MRuss79935209) reported
@ShawInfo @Forbes No service for 1 yr “Support” says did ya unplug?” ‘95 had better dialup & landline signal than your trash gig+:72mbps/40up, tap lines. say: “we gave u options, issue out of our scope” 8 xb6 4 phones later pay more + $170/m i pay & .”cancel if u dont like it; ull owe $450 heh.”
-
M. Russ
(@MRuss79935209) reported
@ShawInfo @Forbes This country is literally destoryed by a few garbage companies, corrupt authorities, robbing banks, terrible healthharm, no rights no justice just chuckling scumbags and Trudeau sanctioned criminals you should all ****, live on an island.@AntiCorruptCA #Canadian #gangstalking
-
Becca @ inside voices
(@sapphire_sass) reported
@Shawhelp hihi is the internet down in Langley, BC right now? We tried resetting our router after it completely stopped working and now it won't reconnect
-
riyu
(@czitys) reported
@Vi_in_Van @Shawhelp Damn so sorry I intern with em could assist in retrieving it