Shaw

Shaw Outage Report in Surrey, British Columbia

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The latest reports from users having issues in Surrey come from postal codes V3W, V3S, V3R, V3Z, V3T, V3V, V4A and V4N.

Shaw offers broadband internet, TV and phone services to businesses and individuals. Shaw mainly serves clients in British Columbia and Alberta.

Problems in the last 24 hours in Surrey, British Columbia

The chart below shows the number of Shaw reports we have received in the last 24 hours from users in Surrey and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Shaw Outage Chart in Surrey, British Columbia 03/29/2024 04:35

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Most Reported Problems

The following are the most recent problems reported by Shaw users through our website.

  1. Internet (57%)

    Internet (57%)

  2. TV (16%)

    TV (16%)

  3. Wi-fi (13%)

    Wi-fi (13%)

  4. Total Blackout (8%)

    Total Blackout (8%)

  5. E-mail (5%)

    E-mail (5%)

  6. Phone (2%)

    Phone (2%)

Live Outage Map Near Surrey, British Columbia

The most recent Shaw outage reports came from the following cities: Burnaby, Surrey, Vancouver, Langley, New Westminster, Delta, Port Coquitlam and Maple Ridge.

Loading map, please wait...
City Problem Type Report Time
CanadaBurnaby Internet
CanadaBurnaby Wi-fi
CanadaBurnaby Internet
CanadaBurnaby Wi-fi
CanadaBurnaby Wi-fi
CanadaSurrey Internet

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Shaw Issues Reports Near Surrey, British Columbia

Latest outage, problems and issue reports in Surrey and nearby locations:

  • MyrtleCypress55 Stephanie 🍁 (@MyrtleCypress55) reported from Langley, British Columbia

    @Shawhelp Langley City just went down too! Any eta on when this will be back online?

  • ItsTylerG_ Tyler, The Creator (@ItsTylerG_) reported from Surrey, British Columbia

    @Shawhelp my wifi is down on all my devices. Have reset the router and still nothing.

  • AHMED__1095 Muji (@AHMED__1095) reported from Surrey, British Columbia

    @Shawhelp is there some sort of internet issue going on currently? Can’t seem to connect, have rebooted multiple times

  • ManpreetSuhi Manpreet Suhi (@ManpreetSuhi) reported from Burnaby, British Columbia

    @Shawhelp do you have any update on the outage in Burnaby Deer Lake Area?

  • macrae_donnie D Mac. (@macrae_donnie) reported from Vancouver, British Columbia

    @FarahKotadia @Shawhelp Stiil down on tech support on hold I still down in

  • singh_sp colored pencil (@singh_sp) reported from Burnaby, British Columbia

    @Shawhelp - my internet fiber gig plan sucks. disconnected 25 times Ina day. U tech fixed it and worked for 15 days. Again loses connection every now n then. I work from home. Hampering my work. Tech is scheduled for May 10. Should I close my work till then?

  • randomdh Don Hoglund (@randomdh) reported from Surrey, British Columbia

    Telus email transition to google what a bloody headache @TELUSsupport @ShawInfo might be time for change Telus cost is way too much with zero help

  • mrslprime mrslprime (@mrslprime) reported from Vancouver, British Columbia

    @Shawhelp Good morning, I'm having trouble with the internet. It says 'No internet'. Please help me if you can, thank you.

  • loop1277 Crystall (@loop1277) reported from Vancouver, British Columbia

    @Shawhelp are you guys having phone/internet issues in greater Vancouver??? Both my phone and internet are down at my business

  • PhilRidinBikes Phil IS Ridin' Bikes Again (@PhilRidinBikes) reported from Port Coquitlam, British Columbia

    @Shawhelp The problem is not with WiFi. It is a lack of mobile signal. It's really weak, and never connects at 4G speeds as your coverage map indicates.

  • QuinnMellCobb Quinn Mell-Cobb (@QuinnMellCobb) reported from Vancouver, British Columbia

    @Shawhelp Myself and two other people (all with university educations) were unable to figure out how to install it, and now I’m paying for a service I’m not receiving. Come fix this immediately or I’m going back to @TELUS.

  • Wbaz54 Michael Cuddihy (@Wbaz54) reported from Vancouver, British Columbia

    @ShawInfo @Shawhelp Hi there, you canceled your tech appt this am an hour after they were supposed to be here and after an hour plus with different people in Support the earliest reschedule is 4 days from now, no internet etc...#move booked long time ago, #nothappy #Shaw

  • YouTravel Ursula Maxwell Travels (@YouTravel) reported from Surrey, British Columbia

    Why do I pay @Shawhelp so much for Internet monthly and they tell me I'm 'unstable'?! Okay, to be precise "Your connection is unstable". Now, honestly! What next! 🥴

  • ItsTylerG_ Tyler, The Creator (@ItsTylerG_) reported from Surrey, British Columbia

    @Shawhelp you guys still down? i know there’s been service outages in Surrey n i’m currently affected, jus wanna know a possible ETA :)

  • PeterMeiszner Peter Meiszner (@PeterMeiszner) reported from Vancouver, British Columbia

    Is @Novusnow down AGAIN for anyone else in Yaletown? Super frustrating- second time in a month. Going to have to seriously consider switching to @TELUS or @Shawhelp - major problem when you’re working from home.

  • QuinnMellCobb Quinn Mell-Cobb (@QuinnMellCobb) reported from Vancouver, British Columbia

    @Shawhelp Myself and two other people (all with university educations) were unable to figure out how to install it, and now I’m paying for a service I’m not receiving. Make this right immediately or I’m going back to @TELUS.

  • jthor099 Jeff Thorlacius (@jthor099) reported from Vancouver, British Columbia

    @Shawhelp Having problems in Vancouver with Gateway. Super slow, buggy, channels displaying incorrectly or not at all. Have cycled power and done system refresh, have unscrewed cables. Any known issues in my area?

  • andrewcook Andrew Cook (@andrewcook) reported from Burnaby, British Columbia

    @Shawhelp why would you cut my internet off after sending me your shaw mobile sim cards? You cut all my service so I have to sign up to tether? I cannot understand why you would do this. A tech now can't come to fix for 7 days. 7!

  • MasterXSY Master P.Le🇨🇦✌️🗽 (@MasterXSY) reported from Port Coquitlam, British Columbia

    @ShawInfo internet not operating, problem???

  • Andiecamille Andie Stewart (@Andiecamille) reported from Vancouver, British Columbia

    @ShawInfo since my contract ran out, my bill has been increasing MONTHLY. I spoke to an agent and was told that my charges could change month to month unless I sign a contract. As a customer of over 25 years, this is a brutal way to treat your existing clients. #extortion 🤬

Shaw Issues Reports

Latest outage, problems and issue reports in social media:

  • pambh65 Anne (@pambh65) reported

    @Shawhelp is there currently an outage in Burnaby?

  • FaventeWell Von Þingvöllr (@FaventeWell) reported

    @Shawhelp is the internet is down in fort McMurray? My house has no service

  • arias_armando Jose Armando Arias (@arias_armando) reported

    I’m done with @ShawInfo #Shaw this is the third time in this year with NO service! , last time was 6 days to attend my call in #northVancouver no empathy for customers

  • roystonbruce Bruce Shearer (@roystonbruce) reported

    @Shawhelp I have no TV. I’ve reset my modem a couple of times with no result. Help!

  • AnlinaTalksSex Anlina Sheng (@AnlinaTalksSex) reported

    How am I authorized to talk to sales and sign up for more services on our business account, but as soon as I need to cancel something the exact same info sales accepted to confirm my identity is suddenly not good enough? @Shawhelp

  • tsundokugames Jared Pachan (@tsundokugames) reported

    @APSpoon @Shawhelp bit rate isn't an issue with shaw, bit rate is with Twitch and how much you are sending. IE even if you had 1gig up, you still have to limit your bitrate in OBS to match what Twitch is letting you have, and even then you might want to pull it back for people on older systems.

  • bapple420 Brad Apple (@bapple420) reported

    @Shawhelp Shaw internet and Cable is down in New Westminster. What is the issue?

  • CesarCe59812370 Cesar (@CesarCe59812370) reported

    @Shawhelp - is there an internet problem in Burnaby, around Deer Lake? Burris street and Canada way?

  • APSpoon Spoon (@APSpoon) reported

    .@Shawhelp I’ve been having major issues with my upload speed to the point I can’t create content on twitch. I was just told my area is in an outage that started on June 8th with no update whatsoever when it will be resolved? Is there nothing we can do here?

  • jeremitis Jeremy (@jeremitis) reported

    Why does @Shawhelp have the worst customer service in the world? It’s time to switch to #Telus