Shaw

Shaw Outage Report in Surrey, British Columbia

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The latest reports from users having issues in Surrey come from postal codes V3W, V3T, V4N, V3R, V3S, V3V and V3Z.

Shaw offers broadband internet, TV and phone services to businesses and individuals. Shaw mainly serves clients in British Columbia and Alberta.

Problems in the last 24 hours in Surrey, British Columbia

The chart below shows the number of Shaw reports we have received in the last 24 hours from users in Surrey and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Shaw Outage Chart in Surrey, British Columbia 10/23/2025 17:05

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Most Reported Problems

The following are the most recent problems reported by Shaw users through our website.

  1. Internet (64%)

    Internet (64%)

  2. Wi-fi (11%)

    Wi-fi (11%)

  3. TV (10%)

    TV (10%)

  4. Total Blackout (7%)

    Total Blackout (7%)

  5. E-mail (6%)

    E-mail (6%)

  6. Phone (1%)

    Phone (1%)

Live Outage Map Near Surrey, British Columbia

The most recent Shaw outage reports came from the following cities: Vancouver, Port Coquitlam, Surrey, Maple Ridge, Burnaby, New Westminster, Langley and Delta.

Loading map, please wait...
City Problem Type Report Time
CanadaVancouver Internet
CanadaPort Coquitlam TV
CanadaSurrey Total Blackout
CanadaVancouver Internet
CanadaVancouver Internet
CanadaVancouver Internet

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Shaw Issues Reports Near Surrey, British Columbia

Latest outage, problems and issue reports in Surrey and nearby locations:

  • triple_aardvark Travis Hill (@triple_aardvark) reported from Surrey, British Columbia

    @ShawInfo What on Earth is up with your phone support? My parents selected to receive a call back when an agent becomes available. The system called back immediately and put them on hold for almost an hour. They gave up.

  • DekeyPetey40 Rosario (@DekeyPetey40) reported from Port Coquitlam, British Columbia

    Hey @Shawhelp is internet down in poco?

  • 5150GmacSays Greg McDonald🇨🇦 (@5150GmacSays) reported from Langley, British Columbia

    @ShawInfo **** you Shaw, what ******** could you possibly be doing that requires an 8 hour service interruption on a Thursday before the clock strikes midnight?! This is bullshit!!!🖕

  • PhilRidinBikes Phil IS Ridin' Bikes Again (@PhilRidinBikes) reported from New Westminster, British Columbia

    @Shawhelp your whole guide system is down. Nothing but channel labels. No program time listings at all.

  • IMBrimer Michael Brimer (@IMBrimer) reported from Vancouver, British Columbia

    @Shawhelp @ShawInfo your customer service is embarrassing- do you not have #humans ?

  • vicvirk Vic (@vicvirk) reported from Maple Ridge, British Columbia

    @wingsnation @ShawInfo We just moved into a new neighbourhood, #Telus never ran service into it so we are stuck with using Shaw... Today I used Shaw's call back service, they called back in 20 mins, recording said I was in "Position 1" in the queue and it still took 1 hr 15 min to speak with someone.

  • Britbirdvancity Michelle Carter (she,her,hers) (@Britbirdvancity) reported from Vancouver, British Columbia

    @Shawhelp is there an outage in Vancouver? At a time when it's most needed your internet is v unreliable

  • jossanahaas Jossana Haas (@jossanahaas) reported from Vancouver, British Columbia

    Shame on you, @ShawInfo @Shawhelp 🤬 poor internet for weeks, when The scheduled visit day arrive, the techs didn’t show up! Worse than that, is rebooking the visit for next week! Worst customer service ever 🤡

  • marianodss Mariano D (@marianodss) reported from Burnaby, British Columbia

    @Shawhelp I’m having an issue with sound. It drops off for a second or 2 intermittently. Does not occur when watching streaming services as I type this it has happened twice in 30 seconds. Any idea? Yes just happened 2 more times. :(

  • rgrey1 Rob Grey (@rgrey1) reported from Burnaby, British Columbia

    @Shawhelp I'm spoken to your tech support many many time and they can't help me. Your custom service will not help. Maybe time to speak to @TELUSsupport or @Bell_Support would help me on a New Client Account! #shaw

  • vicvirk Vic (@vicvirk) reported from Maple Ridge, British Columbia

    @ShawInfo your company provides some of the worst customer service I have ever encountered from any company in any service sector. 3 weeks now and my wi-fi issues can't be fixed. Impossible to speak to anyone on the phone or get the right person to come fix the problem.

  • corbettdoug Doug Corbett (@corbettdoug) reported from Port Coquitlam, British Columbia

    @Shawhelp can someone please call me as a truck just knocked a cable down in front of my house. 3970 cedar drive Poco. 6947628993. Doug

  • VNSSAWBSTR Vanessa (@VNSSAWBSTR) reported from Vancouver, British Columbia

    @Shawhelp my internet and tv went down suddenly. Hopefully it will be up again by morning.

  • Amu3188 amu (@Amu3188) reported from Surrey, British Columbia

    @Shawhelp We want to cancel our internet service. Can we do it online?

  • j_holtslander Jay Holtslander (@j_holtslander) reported from Vancouver, British Columbia

    @Shawhelp @lostinvention I seem to be having issues in Vancouver. About 50% of websites don’t load.

  • triple_aardvark Travis Hill (@triple_aardvark) reported from Surrey, British Columbia

    @Shawhelp I appreciate the reply, but my parents aren't on Twitter. Phone support is important both because not everyone is Internet savvy, and also because Internet connectivity is often the problem your customers are trying to contact you about.

  • TheHeistMonkey Heist (@TheHeistMonkey) reported from Surrey, British Columbia

    @Shawhelp any service interruptions in South Surrey British Columbia? Last 30 minutes blinking green light on my router.

  • TRempel604 Travel by Rempel (@TRempel604) reported from Vancouver, British Columbia

    Super annoyed with @Shawhelp So bad with customer service. Just hung up on me.

  • AliloAlan Alan Alilo (@AliloAlan) reported from Vancouver, British Columbia

    @Shawhelp hi i wonder i always has problem with my bills

  • ShirleySilberg shirley silberg (@ShirleySilberg) reported from Vancouver, British Columbia

    @Shawhelp our picture is pixelating and the wait time on the phone is 1 hour. Please help now.

Shaw Issues Reports

Latest outage, problems and issue reports in social media:

  • ZuluViperNomad ʳᵖᵍViperz (@ZuluViperNomad) reported

    Dear @Shawhelp your internet sucks fix your damn issues every month I’m getting service interruptions

  • ChrisNarduzzi Chris Narduzzi 🐶 (@ChrisNarduzzi) reported

    I've never had so many problems with my internet connection since I've "upgraded" to @ShawInfo Gig1.5 constantly getting better from streaming apps.

  • in_calgary Sandra (@in_calgary) reported

    @Shawhelp Better: give me a tel # where I could actually REACH someone one. So much more efficient to TALK with people rather than type. #COMPLAINT @CRTCeng

  • RossRomaniuk Ross Romaniuk (@RossRomaniuk) reported

    Why is Shaw Cable blocking me from watching the Jets game using its Blue Curve app in my home area? I’m a 45-min drive from home on my phone, and getting only a screen saying “tune to this network on your home TV” to watch. Doesn’t the app exist for this very reason? @Shawhelp

  • garysdeskcom Gary Simpson (@garysdeskcom) reported

    See no internet outages in #yeg area. Internet problems. Over 45 minutes of waiting for @ShawInfo

  • pgrundle Pat Grundle (@pgrundle) reported

    @Shawhelp Is there an issue with TV service in White Rock, BC? I can access recordings on the pvr.

  • Shannondwalsh Shannon Walsh (@Shannondwalsh) reported

    @Shawhelp Seems to be outage in Vancouver? Internet down?

  • SoniaPiano PianoForte (@SoniaPiano) reported

    @Shawhelp I was able to self fix.

  • ddgrunau Daryl Grunau (@ddgrunau) reported

    @Shawhelp Thanks. It’s working again. Just strange outage I guess.

  • lynnoil Lynn 🇺🇦 ❤️ (@lynnoil) reported

    @Shawhelp I had a technician come to home yesterday , we didn’t call Shaw . They called us stating that someone is wrong and they need to fix it . Came and did some changes to cords and stuff. Now internet is slow , can’t use landline phone . Fri, is when they can come.Pls fix