Shaw Outage in Surrey, British Columbia

@Shawhelp internet and cable are down in Surrey, British Columbia.

@Shawhelp this Bluecurve PVR is crap. Trying to rewind or fast forward recorded shows is near impossible. It freezes & jumps forward erratically, plus the dropping of sound while watching recordings I messaged you about a few days ago is still happening. Please fix this!

There’s nothing like watching a really intense scene in a movie and getting the notification that your bandwidth isn’t enough or you’re having connectivity issues @Shawhelp, every night this week. I’ve had uninterrupted service for over 10 years and now this.

@Shawhelp Just the one box and it's wireless (Bluecurve). The problem only arises on recordings, not with real-time broadcasts.

@Shawhelp Nope, ever since I upgraded my service that's all been fine.

@Shawhelp Thank you for your kind response. I contacted a friend who works for @TELUS . He guided me through resetting some coordinates. Seems okay now. My files show dealing with Patricia approx. a year ago. I'd noted her poor CR then. Twice bitten! 🥺

@Shawhelp your agent Patricia in Brantford is supercilious, rude, overbearing and unhelpful #CustomerExperience

@Shawhelp my cable does not run properly , freezes and I have no sound. I have tried to unplug and restart to no effect . Please help

@Shawhelp I’ve lost my tv/internet connection at least 4 times in the past 1.5 months and have been on hold on the phone for HOURS trying to fix the issue. This is not acceptable. Please DM me. I’m not a happy customer.

@LexLee91 @Shawhelp Seconding this. Same lack of service from my house in new west as well

@IanSeggie @Shawhelp I have the same package and no issues weird

@IanSeggie @Shawhelp I have 3 apple devices and have Shaw and no problems

Damn @ShawInfo “25-30 minute wait time” my ass...been on hold for over an hour 😑😑😑

@Shawhelp I don’t have time to keep going back and forth with you on outages, poor quality picture etc. We will call you of it happens again.

Looks like we suffered a @Shawhelp outage on both internet and tv around 11:15 to 11:30. Services are slow but appear to be coming back. #SurreyBC

@Shawhelp I stand corrected, I have your Internet 300 service 🙈 Will do.

@Shawhelp worst telephone support. You guys take more than an hour to talk. Don’t pretend you are overbusy.

@glovesaveluongo @Shawhelp WOW @Shawhelp help the guy out

@Shawhelp I am getting nobody to respond to my chat help request. Trying to reboot my TV all day in Vancouver. Please lend a hand!

Update: @ShawInfo also confirmed they can't help me. But they’ll get back to me.... *sigh* don't sign a contract with SHAW

Word to the wise- don’t use @ShawInfo - they added charges to my bill and I’ve been bounced from messenger, phone and now “email” customer service reps each time I’m told “sorry I’m not able to help me”. Careful - don’t sign a contract. #shady

@Shawhelp sent a few DM's no response...I guess being a loyal customer for about 20 years means nothing...anyhow forget it...going shop around my term expires with you at the end of this month. #disappointed #Shaw

@Shawhelp is there an outage in East Van

Waiting for the day that @ShawInfo gets @NBATV on HD. Can’t even watch League Pass games due to the dumb blackout rules. #AnnualTweet

@Shawhelp lol stand corrected, as have your internet 300 Service.

@Shawhelp Cable and Internet has been down since Monday here in Nee West.👿🤬

@Shawhelp Issues you never respond to 2 - why is there continuous poor sound quality on BBC and MSNBC (breaks up at frequent intervals). This is what I want to complain about.

@Shawhelp I can’t find my 5G network, it’s disappeared!!

@Shawhelp - been trying to connect to your customer care for the last 2 hours... no luck !!

@Shawhelp services are down in Newton, Surrey yet again. Just at the time of month I have to do a lot of work. Sigh.

@Shawhelp Hey guys! Last min date due to waiting on others' sched, I need my services switched from my apt to a different one in this building on Sunday. I can carry down the hall & hook up, just need you to make the change. Website won't let me log into my account though. Help!

@Shawhelp Your CSR Robert V45Y, is providing a fairly disappointing customer experience. I feel like I am being lied to, and he is lowering my opinion of your company’s ability to provide me the service that I want.

I seriously recommend that people NOT get services with @Shawhelp. They don't keep their word and customer service is atrocious. Telus is your better option.

Amazing game. Regrettably due to a horrible @ShawInfo feed, we missed much of the #WeTheNorth frenzy as we had to watch an American channel. But wow @Raptors WELL DONE! #RaptorsIn6

@Brian_Bancroft @ShawInfo Shaw is pretty solid on customer service. We’re pretty spoiled out here on the west coast.

@GraemeFreeman @ShawInfo You would not trust an ISP with your home network so it's not like that's too much of a concern. I cannot imagine ever operating my home network via an ISP's Modem's router features.

Pleased that @Shawhelp services have been restored to normal this morning after the @bchydro power outage in #SurreyBC #Newton yesterday evening.

@ShawInfo fix ya damn internet thanks

@Shawhelp Thanks. Internet is virtually down and cable is on but signal cuts out every 30 seconds, changing channels on its own like the ghost of my old Aunt Alice is torturing me.

@ShawInfo There's a reason behind the generic design of a thin rectangle in electronics. It's to allow the heat to spread and disappait. This unit is not designed as such so no wonder it sucks at regulating it's internal temperature.

@Shawhelp My wifi is off sending this tweet because it is slow. I’m asking telus how there optik cable install is going because all we can get for tv and Internet is Shaw. We’ve had nothing but troubles w/ wifi, cable and billing.

@Shawhelp wifi down it will not let me login

Internet service is out in our area. Not a great thing when working from home. 😳 @Shawhelp

@Shawhelp Many problems with television reception . All day.

@Shawhelp I am facing intermittent connectivity issues again. I have sent you DM with the info, pls advise ASAP!

@ShawInfo your service is horrible

@Shawhelp hi we are having issues with one of our shaw boxes - says we are not subscribed (to any channel)

@Shawhelp we waited on hold for 1:45 minutes then your system took our number for call back. Then you called back and left us on hold for 35 minutes now. WTF!

@Shawhelp Success! The unplug the box (PVR) and have it reboot worked. I had lost a/v while watching a pre-recorded program. The TV is new so the problem had to be either Shaw signal or the box. I am very glad it was a simple fix. Thank you for the link.

@Shawhelp Seems like this plus constant internet issues from your service...

@Shawhelp #10 Oh yes, sorry my apologies, you're correct. I did have the wrong account number, my bad. You did clear the balance on Feb. 24th, so the current due is zero and the next balance due is the $211.75. its higher because you had some loyalty discounts expiring in March

@Shawhelp #9 WTF ! I think you have the wrong account , are you not reading my reply's I made a payment Jan23 ! I didn't make a double payment on jan 12 or are just screwin with me

@Shawhelp #7 I never said you missed a payment. You made a payment on November 28th for $106.40 but that payment was returned by your bank or credit institution 1 day later. You might want to look on your bank or credit statement

@Shawhelp #6 my reply wtf are you talking about ... I never missed a payment and its not auto payment ! payments are all to date I just paid the last 1 @ 182 on feb 20th

@Shawhelp no signal at our home services. TV/Internet. Please look into this

@Shawhelp internet is really spotty right now. Hardwired Ethernet in Calgary, AB. Very slow or no connection at all. WiFi devices same deal.

@Shawhelp hello. Having issues with my cable internet going out. Total blackout.

@ShawInfo ok where is the technical support

@MarjiStevens @ShawInfo Switch to Telus...MUCH better service, even if you have to wait a week for them to come over to set up!

@ShawInfo But never #Shaw again! I was with #Shaw, and paid my bill every month! Three years after I switched to #Telus, I found out that I'd overpaid #Shaw nearly $300, which they'd never refunded me! I went through a hell of a time getting my money back!!! #NEVERSHAW