Shaw Outage in Surrey, British Columbia

@Shawhelp - been trying to connect to your customer care for the last 2 hours... no luck !!

@Shawhelp services are down in Newton, Surrey yet again. Just at the time of month I have to do a lot of work. Sigh.

@Shawhelp Hey guys! Last min date due to waiting on others' sched, I need my services switched from my apt to a different one in this building on Sunday. I can carry down the hall & hook up, just need you to make the change. Website won't let me log into my account though. Help!

@Shawhelp Your CSR Robert V45Y, is providing a fairly disappointing customer experience. I feel like I am being lied to, and he is lowering my opinion of your company’s ability to provide me the service that I want.

I seriously recommend that people NOT get services with @Shawhelp. They don't keep their word and customer service is atrocious. Telus is your better option.

Amazing game. Regrettably due to a horrible @ShawInfo feed, we missed much of the #WeTheNorth frenzy as we had to watch an American channel. But wow @Raptors WELL DONE! #RaptorsIn6

@Brian_Bancroft @ShawInfo Shaw is pretty solid on customer service. We’re pretty spoiled out here on the west coast.

@GraemeFreeman @ShawInfo You would not trust an ISP with your home network so it's not like that's too much of a concern. I cannot imagine ever operating my home network via an ISP's Modem's router features.

Pleased that @Shawhelp services have been restored to normal this morning after the @bchydro power outage in #SurreyBC #Newton yesterday evening.

@ShawInfo fix ya damn internet thanks

@Shawhelp Thanks. Internet is virtually down and cable is on but signal cuts out every 30 seconds, changing channels on its own like the ghost of my old Aunt Alice is torturing me.

@ShawInfo There's a reason behind the generic design of a thin rectangle in electronics. It's to allow the heat to spread and disappait. This unit is not designed as such so no wonder it sucks at regulating it's internal temperature.

@Shawhelp My wifi is off sending this tweet because it is slow. I’m asking telus how there optik cable install is going because all we can get for tv and Internet is Shaw. We’ve had nothing but troubles w/ wifi, cable and billing.

@Shawhelp wifi down it will not let me login

Internet service is out in our area. Not a great thing when working from home. 😳 @Shawhelp

@Shawhelp Many problems with television reception . All day.

@Shawhelp I am facing intermittent connectivity issues again. I have sent you DM with the info, pls advise ASAP!

@ShawInfo your service is horrible

@Shawhelp hi we are having issues with one of our shaw boxes - says we are not subscribed (to any channel)

@Shawhelp we waited on hold for 1:45 minutes then your system took our number for call back. Then you called back and left us on hold for 35 minutes now. WTF!

@Shawhelp Success! The unplug the box (PVR) and have it reboot worked. I had lost a/v while watching a pre-recorded program. The TV is new so the problem had to be either Shaw signal or the box. I am very glad it was a simple fix. Thank you for the link.

@Shawhelp Seems like this plus constant internet issues from your service...

@Shawhelp they are getting slow in replies , sent a DM still waiting

Hey @Shawhelp fix your issues with whatever is going on. Can’t watch anything on demand and some of my recordings have been deleted. Yeah I will be going to @Comwave or @Novusnow if you want to screw off your customers

@Shawhelp The issue is not with Shaw but your subsidiary @freedomsupport which keeps on billing me and my wife every month for services we don't use!

Not what we expect from a #Shaw company fix or sell it @ShawInfo

@Shawhelp I’m having issues with tv and internet signal all day , stalls briefly and missing channels

Good thing I am at home with a handsfree option, after being directed by #Shaw to call them after an online conversation, been on hold, and call back for over 3 hours...great customer service! @Shawhelp @ShawInfo

@Shawhelp most of my channels are pixelating. Tried rebooting my PVR but didn’t help

@Shawhelp your live chat never works ... pls have someone call me asap... whatever he told me to do I can’t access my Pvr, guide or setting

@Shawhelp I am very frustrated.. I am having tv reception issues was on the line with pj and the phone cut It took over an hour to call back

@Shawhelp I went through that last night, these are the speeds I’m getting sitting right in front of the modem. I, just had it installed yesterday so it shouldn’t have needed the reset. (The reset got my just enough more speed to get onto the router login and change the name of the 5g)

@Shawhelp internet upgraded today and now I can’t get it to connect #help

@Shawhelp I’ve feel like I’ve been nothing but a very good customer to Shaw, but for what we are paying for is absurd.

@Shawhelp I’ve had to DM/call/live chat about wifi/cable/billing issues. I’m sorry but I’m done. If I get anymore terrible service, I’ll stop paying and leave the gear outside for one of your agents to come by and pick it up.

@Shawhelp p.s. your cable package is horrid as well. Overpaying for just a handful of channels. Two thumbs way down.

@Shawhelp is it possible to make an appt soon to help with my cable

@Shawhelp I called in, they transferred me and now I am sitting on hold currently for customer loyalty. Been on hold for 11 minutes

@Shawhelp no internet in South Surrey. Unplugged my Arris and got hung up in upstream registration (flashing green). Is it me or a system problem? Been spotty all night.

@Shawhelp internet issues in New West since 5pm. Can you resolve?

@burkeman78 @Shawhelp That sucks

@Shawhelp seriously? On hold for 20 min, no offer for callback, fastest to use chat? 24 minute wait, counts down then goes back up...

@Shawhelp I have been waiting on the chat online thing and it keeps bouncing from 27 min to 3:33 to 16:34 etc... it’s fairly infuriating. I also can’t sign in because despite Shaw emailing my bill to me, Shaw doesn’t recognize my email

@Shawhelp I have been waiting to get support since yesterday for 1 SIMPLE question. Nobody is answering to my DMs, no phone support,no email support and nobody coming on our chat support from you guys. What’s going on?????

@ShawInfo I use #TekSavvy and they use Shaw service. I recently upgraded to 75Mbps but it has never changed from the 30Mbps. It's past 48 Hours since provisioning request was issued. Do you mind checking for me what's going on?

@ShawInfo Such poor service from Shaw Chat. 45 minute waiting time if you phone instead. #poorservice#expensive

@Shawhelp cant believe we dont have service, cable, internet and phone at home for 5 days. Really disappointed with what’s going on. Pls check dm!

@Shawhelp do you have internet home service in Hazelton BC

@Shawhelp Fixed it myself by rebooting PVR but this happens way too often, 2 + times a week. Go away for a few days, come home to missed shows. Your unstable system / hardware/ software, or whatever makes your @ShawInfo TV product hang (requiring unplug reboot) is way past unacceptable.

@Shawhelp Only have one TV in the house and it rarely works properly. This crap service has been ongoing for months... years actually!... so fed up with this! At this point @TELUS is my only solution.

Waited 3+ hours for a @Shawhelp tech to arrive for an appt, only to call and be told the tech was sick. Would’ve been nice to be told that. Looks like @TELUSsupport is getting a new customer!

@Shawhelp my shaw on demand says service is temporarily out of service when I pick game of Thorne's to watch has been like that for 4 days now....

@CuddlyDave @Shawhelp Hello there ! If you wish to modify your satellite TV subscription by removing a network, you can do so by calling in, chatting in, through Facebook or by sending a direct message on here. As we would need an account number, this can not be resolved through a tweet. *og

It’s faster to drive to @ShawDirect @Shawhelp office to cancel a network than to wait the 3 hours on the phone. #Ridiculousness

@Shawhelp Our wifi is down. We have tried resetting both the modem and router. Both by unplugging and pressing reset button for 10 seconds... we are eating through our cell data trying to troubleshoot this. Please help :)

@Shawhelp ow have to drive from Maple Ridge into Vancouver to my office to finish up some work because I can’t connect remotely. I pay you for 24/7, 365 service. I’m not getting what I paid for. $225/mo I have one TV out right now too. Shouldn’t have to pay for something I’m not receiving

@RockNRollWithMe @FreedomMobile @TekSavvyBuzz @ShawInfo @FreedomMobile isn't even that cheap anymore and their coverage still sucks. Will cancel in solidarity 💕

Hey @Shawhelp I'm guessing your phone queues are so long because your garbage blue sky system is broken AGAIN. I pay an AWFUL lot of money for cable and Internet given that I can't watch Netflix AGAIN.

I tried to cancel my @FreedomMobile account and they refuse to give me my money on my account back. Had no problem getting my money back from @TekSavvyBuzz when I cancelled. They sent me a cheque. @FreedomMobile is absolute horrible service, do not recommend. @ShawInfo

@Shawhelp hi, I just connected my modem but it’s not working. Pls advise on how to troubleshoot