Shaw

Shaw Outage Report in Surrey, British Columbia

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The latest reports from users having issues in Surrey come from postal codes V3T, V3R, V3S, V3W, V4N, V3V and V4A.

Shaw offers broadband internet, TV and phone services to businesses and individuals. Shaw mainly serves clients in British Columbia and Alberta.

Problems in the last 24 hours in Surrey, British Columbia

The chart below shows the number of Shaw reports we have received in the last 24 hours from users in Surrey and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Shaw Outage Chart in Surrey, British Columbia 02/22/2026 16:40

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Most Reported Problems

The following are the most recent problems reported by Shaw users through our website.

  1. Internet (59%)

    Internet (59%)

  2. TV (18%)

    TV (18%)

  3. Wi-fi (10%)

    Wi-fi (10%)

  4. Total Blackout (6%)

    Total Blackout (6%)

  5. E-mail (5%)

    E-mail (5%)

  6. Phone (1%)

    Phone (1%)

Live Outage Map Near Surrey, British Columbia

The most recent Shaw outage reports came from the following cities: Surrey, Vancouver, Maple Ridge, Port Coquitlam, Pitt Meadows, Langley, Burnaby and New Westminster.

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City Problem Type Report Time
CanadaSurrey Internet
CanadaVancouver Internet
CanadaVancouver Internet
CanadaVancouver Internet
CanadaMaple Ridge Internet
CanadaSurrey TV

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Shaw Issues Reports Near Surrey, British Columbia

Latest outage, problems and issue reports in Surrey and nearby locations:

  • IndoHoops IndoHoops Canada (@IndoHoops) reported from Surrey, British Columbia

    Waiting for the day that @ShawInfo gets @NBATV on HD. Can’t even watch League Pass games due to the dumb blackout rules. #AnnualTweet

  • TiffanyKalanj Tiffany Kalanj (@TiffanyKalanj) reported from Vancouver, British Columbia

    Word to the wise- don’t use @ShawInfo - they added charges to my bill and I’ve been bounced from messenger, phone and now “email” customer service reps each time I’m told “sorry I’m not able to help me”. Careful - don’t sign a contract. #shady

  • stevendrowe Steve Rowe 🇬🇧🇪🇺🇨🇦 (@stevendrowe) reported from Surrey, British Columbia

    @Shawhelp Issues you never respond to 2 - why is there continuous poor sound quality on BBC and MSNBC (breaks up at frequent intervals). This is what I want to complain about.

  • patricklabelle7 Pattycakes🍰 (@patricklabelle7) reported from New Westminster, British Columbia

    @Shawhelp Cable and Internet has been down since Monday here in Nee West.👿🤬

  • ItsTylerG_ TylerG (@ItsTylerG_) reported from Surrey, British Columbia

    @Shawhelp I can’t find my 5G network, it’s disappeared!!

  • stevendrowe Steve Rowe 🇬🇧🇨🇦🌈 (@stevendrowe) reported from Surrey, British Columbia

    Pleased that @Shawhelp services have been restored to normal this morning after the @bchydro power outage in #SurreyBC #Newton yesterday evening.

  • ChrisCScott Christopher Scott (@ChrisCScott) reported from Burnaby, British Columbia

    @Brian_Bancroft @ShawInfo Shaw is pretty solid on customer service. We’re pretty spoiled out here on the west coast.

  • Zharphyn Brad Thiessen (@Zharphyn) reported from Maple Ridge, British Columbia

    @Shawhelp Your CSR Robert V45Y, is providing a fairly disappointing customer experience. I feel like I am being lied to, and he is lowering my opinion of your company’s ability to provide me the service that I want.

  • ulilaue Uli Laue (@ulilaue) reported from Vancouver, British Columbia

    @Shawhelp is there an outage in East Van

  • craigminielly Craig Minielly (@craigminielly) reported from Vancouver, British Columbia

    @Shawhelp lol stand corrected, as have your internet 300 Service.

  • megamouthtweets Barb Snelgrove (@megamouthtweets) reported from Vancouver, British Columbia

    Amazing game. Regrettably due to a horrible @ShawInfo feed, we missed much of the #WeTheNorth frenzy as we had to watch an American channel. But wow @Raptors WELL DONE! #RaptorsIn6

  • Westjet007 Jennifer West (@Westjet007) reported from Vancouver, British Columbia

    I seriously recommend that people NOT get services with @Shawhelp. They don't keep their word and customer service is atrocious. Telus is your better option.

  • stevendrowe Steve Rowe 🇬🇧🇪🇺🇨🇦🏳️‍🌈 (@stevendrowe) reported from Surrey, British Columbia

    @Shawhelp services are down in Newton, Surrey yet again. Just at the time of month I have to do a lot of work. Sigh.

  • TiffanyKalanj Tiffany Kalanj (@TiffanyKalanj) reported from Vancouver, British Columbia

    Update: @ShawInfo also confirmed they can't help me. But they’ll get back to me.... *sigh* don't sign a contract with SHAW

  • SuzieCanuck SuzieCanuck🇨🇦 (@SuzieCanuck) reported from Vancouver, British Columbia

    @glovesaveluongo @Shawhelp WOW @Shawhelp help the guy out

  • ashishdani ashishdani (@ashishdani) reported from Vancouver, British Columbia

    @Shawhelp - been trying to connect to your customer care for the last 2 hours... no luck !!

  • AliceTheAlice1 Alice, The Alice (@AliceTheAlice1) reported from Burnaby, British Columbia

    @GraemeFreeman @ShawInfo You would not trust an ISP with your home network so it's not like that's too much of a concern. I cannot imagine ever operating my home network via an ISP's Modem's router features.

  • docsparker Susan Parker (@docsparker) reported from Vancouver, British Columbia

    @Shawhelp I am getting nobody to respond to my chat help request. Trying to reboot my TV all day in Vancouver. Please lend a hand!

  • SSAHI80 Sonny Sahi (@SSAHI80) reported from Surrey, British Columbia

    @Shawhelp sent a few DM's no response...I guess being a loyal customer for about 20 years means nothing...anyhow forget it...going shop around my term expires with you at the end of this month. #disappointed #Shaw

  • theMediaChick Crystal (@theMediaChick) reported from Vancouver, British Columbia

    @Shawhelp Hey guys! Last min date due to waiting on others' sched, I need my services switched from my apt to a different one in this building on Sunday. I can carry down the hall & hook up, just need you to make the change. Website won't let me log into my account though. Help!

Shaw Issues Reports

Latest outage, problems and issue reports in social media:

  • MarkHorseman Mark Horseman (@MarkHorseman) reported

    @Shawhelp Heya, Is Sherwood Park area have an outage? My neighbours and I seem to be unable to connect. Tried restarting the router and it's not helping.

  • AndisonSullivan Egg (@AndisonSullivan) reported

    @conamaraa @Shawhelp Unfortunately, I cannot change my service at the moment. To be honest, I don’t think switching carriers will help much either. Canadian internet in general is terrible and there’s a lot of factors why but, I think major telecoms like Shaw, Rogers and Telus are a big reason why.

  • vjose32 VJose32 (@vjose32) reported

    @Shawhelp It's a damn shame you don't care about long term customers and only want to offer deals to new customers. You only want to charge existing customers more money all the time. Stupid that we have to constantly switch back and forth if we want any kind of deal. What about loyalty???

  • AndisonSullivan Egg (@AndisonSullivan) reported

    @Shawhelp Shaw is horrible

  • JoAnnHume Jo-Ann Holt (@JoAnnHume) reported

    After over 20 years with @Shawhelp this company chose to terminate our service rather than to make up for a year of what can only be called stunningly poor service. @TELUS has already offered us way more than Shaw ever has. #seeya

  • Calebdoesmakeup Caleb Wessels (@Calebdoesmakeup) reported

    I miss @TELUS... Wish they had fibre in my building @Shawhelp is just the absolute worst for connectivity. I can count on one hand the amount of times Telus went down on me - lost track of how many times I've had to deal with Shaw being down

  • JamesKello James Kellough (@JamesKello) reported from Winnipeg, Manitoba

    Hey @Shawhelp, just reporting a service outage in Heritage Park / Crestview area. Outrage started around 3 p.m. Got an ETA for restoration?

  • WillMorr1 W L-Mo (@WillMorr1) reported

    @Shawhelp There's nothing you can do to fix it. It's a problem with the box's crappy software/firmware.

  • THarris1519 Trevor Harris (@THarris1519) reported

    @Shawhelp any reports of wifi down in Morinville? My modem has had a green flashing light for almost 30 minutes

  • danlett Dan Lett (@danlett) reported

    @Shawhelp All of my TSN channels are showing other programs. Can you fix this?