Shaw Outage in Langley, British Columbia

@stephenbraverm1 @Jen_Newsted @Shawhelp I could use an upgrade for my internet too. Never seems to get around to do this though.

@DWeightm @TELUS @Rogers @Bell @Shawhelp Ok but seriously, **** Shaw too.

Great. @ShawInfo cable tv down and next available support is next Saturday. No tv for a week would be okay, if I was at school, but it’s Spring Break!!! Time to rethink cable tv and go interwebby.

Cancel your sports cable packages people. @Shawhelp @TELUS @TELUSsupport @BellMediaPR @RogersHelps @TSN_Sports @Sportsnet

@Shawhelp For the records, day 1 no cable or Internet service from Shaw. #worsecustomerservice #badcablecompany

I change my internet provider Telus to Shaw on the 15 Feb 2020. Shaw said we fill a form and send it on the 24 Feb 2020, but the Telus said there is no request from Shaw. @Shawhelp @ShawInfo @TELUS . Please talk to each other guys I need a solution. It is your miscommunication.

@Shawhelp I delete my account number in the tweet thank you to warn me. I send a direct message. I hope my issue will be resolve soon.

I will not delete this message until my problem resolves. @Shawhelp

@ShawInfo going on a day and half without services. Apparently it’s been escalated but staff can’t give me any answers....very frustrating that they can’t provide me with any answers. Not even a single call from anyone at Shaw. #angrycustomer #complaint #vancouver

@Shawhelp internet and cable are down in Surrey, British Columbia.

@Shawhelp this Bluecurve PVR is crap. Trying to rewind or fast forward recorded shows is near impossible. It freezes & jumps forward erratically, plus the dropping of sound while watching recordings I messaged you about a few days ago is still happening. Please fix this!

There’s nothing like watching a really intense scene in a movie and getting the notification that your bandwidth isn’t enough or you’re having connectivity issues @Shawhelp, every night this week. I’ve had uninterrupted service for over 10 years and now this.

@Shawhelp Just the one box and it's wireless (Bluecurve). The problem only arises on recordings, not with real-time broadcasts.

@Shawhelp Nope, ever since I upgraded my service that's all been fine.

@Shawhelp Thank you for your kind response. I contacted a friend who works for @TELUS . He guided me through resetting some coordinates. Seems okay now. My files show dealing with Patricia approx. a year ago. I'd noted her poor CR then. Twice bitten! 🥺

@Shawhelp your agent Patricia in Brantford is supercilious, rude, overbearing and unhelpful #CustomerExperience

@Shawhelp my cable does not run properly , freezes and I have no sound. I have tried to unplug and restart to no effect . Please help

@Shawhelp I’ve lost my tv/internet connection at least 4 times in the past 1.5 months and have been on hold on the phone for HOURS trying to fix the issue. This is not acceptable. Please DM me. I’m not a happy customer.

@LexLee91 @Shawhelp Seconding this. Same lack of service from my house in new west as well

@IanSeggie @Shawhelp I have the same package and no issues weird

@IanSeggie @Shawhelp I have 3 apple devices and have Shaw and no problems

Damn @ShawInfo “25-30 minute wait time” my ass...been on hold for over an hour 😑😑😑

@Shawhelp I don’t have time to keep going back and forth with you on outages, poor quality picture etc. We will call you of it happens again.

Looks like we suffered a @Shawhelp outage on both internet and tv around 11:15 to 11:30. Services are slow but appear to be coming back. #SurreyBC

@Shawhelp I stand corrected, I have your Internet 300 service 🙈 Will do.

@Shawhelp worst telephone support. You guys take more than an hour to talk. Don’t pretend you are overbusy.

@glovesaveluongo @Shawhelp WOW @Shawhelp help the guy out

@Shawhelp I am getting nobody to respond to my chat help request. Trying to reboot my TV all day in Vancouver. Please lend a hand!

Update: @ShawInfo also confirmed they can't help me. But they’ll get back to me.... *sigh* don't sign a contract with SHAW

Word to the wise- don’t use @ShawInfo - they added charges to my bill and I’ve been bounced from messenger, phone and now “email” customer service reps each time I’m told “sorry I’m not able to help me”. Careful - don’t sign a contract. #shady

@Shawhelp sent a few DM's no response...I guess being a loyal customer for about 20 years means nothing...anyhow forget it...going shop around my term expires with you at the end of this month. #disappointed #Shaw

@Shawhelp is there an outage in East Van

Waiting for the day that @ShawInfo gets @NBATV on HD. Can’t even watch League Pass games due to the dumb blackout rules. #AnnualTweet

@Shawhelp lol stand corrected, as have your internet 300 Service.

@Shawhelp Cable and Internet has been down since Monday here in Nee West.👿🤬

@Shawhelp Issues you never respond to 2 - why is there continuous poor sound quality on BBC and MSNBC (breaks up at frequent intervals). This is what I want to complain about.

@Shawhelp I can’t find my 5G network, it’s disappeared!!

@Shawhelp - been trying to connect to your customer care for the last 2 hours... no luck !!

@Shawhelp services are down in Newton, Surrey yet again. Just at the time of month I have to do a lot of work. Sigh.

@Shawhelp Hey guys! Last min date due to waiting on others' sched, I need my services switched from my apt to a different one in this building on Sunday. I can carry down the hall & hook up, just need you to make the change. Website won't let me log into my account though. Help!

@Shawhelp Your CSR Robert V45Y, is providing a fairly disappointing customer experience. I feel like I am being lied to, and he is lowering my opinion of your company’s ability to provide me the service that I want.

I seriously recommend that people NOT get services with @Shawhelp. They don't keep their word and customer service is atrocious. Telus is your better option.

Amazing game. Regrettably due to a horrible @ShawInfo feed, we missed much of the #WeTheNorth frenzy as we had to watch an American channel. But wow @Raptors WELL DONE! #RaptorsIn6

Pleased that @Shawhelp services have been restored to normal this morning after the @bchydro power outage in #SurreyBC #Newton yesterday evening.

@ShawInfo fix ya damn internet thanks

@Shawhelp Thanks. Internet is virtually down and cable is on but signal cuts out every 30 seconds, changing channels on its own like the ghost of my old Aunt Alice is torturing me.

@Shawhelp My wifi is off sending this tweet because it is slow. I’m asking telus how there optik cable install is going because all we can get for tv and Internet is Shaw. We’ve had nothing but troubles w/ wifi, cable and billing.

@Shawhelp wifi down it will not let me login

Internet service is out in our area. Not a great thing when working from home. 😳 @Shawhelp

@Shawhelp I am facing intermittent connectivity issues again. I have sent you DM with the info, pls advise ASAP!

@ShawInfo very disappointed with Shaw service.Had cable tv & internet on "vacation" for a month(as I do each Feb for 10 yrs); when I ret'd & had cable/internet back on, Shaw neglected to tell me that "new system" deleted my dir debit. Just got email saying acct in "arrears". Nice

@Shawhelp sent a small about an issue

@GuyFieri @FoodNetwork Sadly, here in Canada my Food Network channel was cut off unbeknownst to me about 3 months ago. @Shawhelp Had it for the longest time but "poof" it was gone. 😢

@Shawhelp Excellent support team you have! Very kind of you to hire uneducated jerks who don't care about the customer. I will be closing my account ASAP.

Despite 6 DM exchanges with @shawhelp an hour later the solution call their help line which as indicated at outset is jammed--no excuse the fees charged are inflated and the service levels are deflated or non-existent @ShawInfo

Because @Shawhelp is having issues and has seen fit to include our phone in that, call us on cell @Shawhelp for #takeout or #delivery #mapleridge #pittmeadows

@Shawhelp can you help me with services, I can't get thru on the phone

@ShawInfo Your modem are so useless they can't even get the signal upstairs. My aged infirm and disabled grandmother can get to her bedroom faster than your signal.

@Shawhelp I logged into your website, it said "your account is 4 days past due, please pay or your service will be discontinued" or something like that. I've already paid the balance, but, really, not very friendly or empathetic considering many people are struggling financially right now.

Appears @PrimeVideoCA has started dropping bit rates. I have top line internet & the quality is garbage today. If this is what @amazon is doing, I’m cancelling @GlobalTV Stack TV today. Not paying for crappy service. @Shawhelp tells me everything is fine. It’s not. #StackTV