Shaw Outage in Langley, British Columbia

@Shawhelp Having problems in Vancouver with Gateway. Super slow, buggy, channels displaying incorrectly or not at all. Have cycled power and done system refresh, have unscrewed cables. Any known issues in my area?

@ShawInfo since my contract ran out, my bill has been increasing MONTHLY. I spoke to an agent and was told that my charges could change month to month unless I sign a contract. As a customer of over 25 years, this is a brutal way to treat your existing clients. #extortion 🤬

@FarahKotadia @Shawhelp Stiil down on tech support on hold I still down in

@Shawhelp Good morning, I'm having trouble with the internet. It says 'No internet'. Please help me if you can, thank you.

@Shawhelp Myself and two other people (all with university educations) were unable to figure out how to install it, and now I’m paying for a service I’m not receiving. Make this right immediately or I’m going back to @TELUS.

@Shawhelp Myself and two other people (all with university educations) were unable to figure out how to install it, and now I’m paying for a service I’m not receiving. Come fix this immediately or I’m going back to @TELUS.

@Shawhelp The problem is not with WiFi. It is a lack of mobile signal. It's really weak, and never connects at 4G speeds as your coverage map indicates.

@ShawInfo @Shawhelp Hi there, you canceled your tech appt this am an hour after they were supposed to be here and after an hour plus with different people in Support the earliest reschedule is 4 days from now, no internet etc...#move booked long time ago, #nothappy #Shaw

@Shawhelp Langley City just went down too! Any eta on when this will be back online?

@Shawhelp is there some sort of internet issue going on currently? Can’t seem to connect, have rebooted multiple times

Telus email transition to google what a bloody headache @TELUSsupport @ShawInfo might be time for change Telus cost is way too much with zero help

@Shawhelp you guys still down? i know there’s been service outages in Surrey n i’m currently affected, jus wanna know a possible ETA :)

Why do I pay @Shawhelp so much for Internet monthly and they tell me I'm 'unstable'?! Okay, to be precise "Your connection is unstable". Now, honestly! What next! 🥴

@Shawhelp are you guys having phone/internet issues in greater Vancouver??? Both my phone and internet are down at my business

@Shawhelp my wifi is down on all my devices. Have reset the router and still nothing.

@Shawhelp hi, our internet is going down frequently today and has been spotty all week. Are there any known issues that could be causing this? Thank you.

@Shawhelp Just sent a you a DM, trying to hook up our new TV box but can’t access any channels and the only online chat is with sales, not technical support. Already tried refreshing the channels with no luck.

@Shawhelp Why is cable down in Langley?

You did it again @ShawInfo @Shawhelp Cable and Internet are not working again. You are the most #Unreliable #Network

@ShawInfo. 24/7 customer support, my *** !!! I’ve been 1st in the queu for almost 2 hours now. Did your people go home and leave me on hold ?!?!? 😡

@ShawInfo can you find a real solution in not sending annoying billing notices across all Shaw phone numbers in the same plan! Your rep's solution right now is to block your text messages so we don't see it but it's still being sent. lol #Shaw #Shawmobile

@ShawInfo @Shawhelp just saying u guys have the worst phone Company I switched from @Bell to get treated bad okay .I hope nobody else switched and come to y’all #fuckshaw

@Shawhelp I’m in Langley BC. Is Shaw home internet down ? If so, for how long ?

@Shawhelp just had bad pixelization and the cable box just froze. Outage?

@Shawhelp another day, the same story. Even @CKNW is failing. I do the work as a customer, explain, ask for hardware and installation yet nothing. Worst service this year in almost 15 years as a customer. So disappointing

@Shawhelp Calgary internet with Shaw is down :(

Dear @Shawhelp … help is in your name. Help is usually required by customers when they reach out. How much longer until the full outage in Spruce Grove is handled? Pls update. #nointernet #nowork

@ShawInfo why does your customer service suck so bad? Every time I asked to speak to a manager I get out on hold for hours while they search for someone. Great way to treat customers.

@Shawhelp No need. I have contacted you guys many times and chatted with tech many times. Problem have never been resolved.

@Shawhelp Wrap up? You mean you wrapped up and terminated my service. The intermittent service is no associated with a corresponding intermittent invoice notification