Shaw Outage in Langley, British Columbia

@ShawInfo @Shawhelp Hi there, you canceled your tech appt this am an hour after they were supposed to be here and after an hour plus with different people in Support the earliest reschedule is 4 days from now, no internet etc...#move booked long time ago, #nothappy #Shaw

@Shawhelp Langley City just went down too! Any eta on when this will be back online?

@Shawhelp is there some sort of internet issue going on currently? Can’t seem to connect, have rebooted multiple times

Telus email transition to google what a bloody headache @TELUSsupport @ShawInfo might be time for change Telus cost is way too much with zero help

@Shawhelp you guys still down? i know there’s been service outages in Surrey n i’m currently affected, jus wanna know a possible ETA :)

Why do I pay @Shawhelp so much for Internet monthly and they tell me I'm 'unstable'?! Okay, to be precise "Your connection is unstable". Now, honestly! What next! 🥴

@Shawhelp are you guys having phone/internet issues in greater Vancouver??? Both my phone and internet are down at my business

@Shawhelp my wifi is down on all my devices. Have reset the router and still nothing.

@Shawhelp hi, our internet is going down frequently today and has been spotty all week. Are there any known issues that could be causing this? Thank you.

@Shawhelp Just sent a you a DM, trying to hook up our new TV box but can’t access any channels and the only online chat is with sales, not technical support. Already tried refreshing the channels with no luck.

@Shawhelp Why is cable down in Langley?

You did it again @ShawInfo @Shawhelp Cable and Internet are not working again. You are the most #Unreliable #Network

@ShawInfo. 24/7 customer support, my *** !!! I’ve been 1st in the queu for almost 2 hours now. Did your people go home and leave me on hold ?!?!? 😡

@ShawInfo. I get there’s a problem but this is ridiculous. I never had problems like this when I was a Telus client. Someone PLEASE ADVISE what the hell is going on and when my cable and internet is coming back up !?!?! 2/2

@ShawInfo At 10:30 am 01/04/21 my daughter let me know the Shaw service was down. Now it 9:40 pm and I had called for the techs to call me back, that call came at 8:30 pm. So for 70 minutes I’ve been the 1st in the queu and am still listening to you nonsense ads. 1/2

@Shawhelp ...still finding it a annoying that we can’t even get a rough ETA window for service restoration in Surrey. Hydro’s outages always shows an updated ETA and it changes as the repairs proceed. Frustrating.

@Shawhelp what is happening with the outages here? It’s been a month long of bad service/ no service this is ridiculous! #telus

@Shawhelp No updates and still no service (phone, internet and tv) since 8:00 PM last night. What kind of compensation is available for customers? And no updates! Ps: safety issue as no ability to use 911 by phone!!!!

@Shawhelp is there a service issue I’m Vancouver? My internet is out...

@ShawInfo moving your service is an impossible mission. I had to talk to 8 different agents, and finally they gave me another appointment. 1 month to move the services. #wfh and #studingfromhome with you is almost impossible. Your service is really bad.

@Shawhelp is there currently an outage in Burnaby?

@Shawhelp Is there a major outage going on right now? I have no internet in Burnaby for 30 minutes and I’ve tried plugging and unplugged the modem, does nothing. No one replied to dms either

@Shawhelp - is there an internet problem in Burnaby, around Deer Lake? Burris street and Canada way?

@Shawhelp I have no TV. I’ve reset my modem a couple of times with no result. Help!

I’m done with @ShawInfo #Shaw this is the third time in this year with NO service! , last time was 6 days to attend my call in #northVancouver no empathy for customers

Why does @Shawhelp have the worst customer service in the world? It’s time to switch to #Telus

@Shawhelp my mom reports TV Japan is not playing... is there an issue?

@Shawhelp Any problem with some programs?

@Shawhelp There are no pictures of my customer service issue with you. How could there be? I have been trying since last week to get someone senior in customer service to deal with my issue, but no luck. It appears that going into Twitter DM is a black hole. @ShawInfo

@Shawhelp How is tech support going to help me with a customer service issue? Again why can't I see a menu of services before I commit to buying? @ShawInfo