Shaw outages and service status in Langley, British Columbia

Problems in the last 24 hours in Langley, British Columbia

The chart below shows the number of Shaw reports we have received in the last 24 hours from users in Langley, British Columbia and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Most Reported Problems

The following are the most recent problems reported by Shaw users through our website.

• Internet (54%)
• TV (18%)
• Wi-fi (11%)
• E-mail (9%)
• Total Blackout (6%)
• Phone (2%)

Live Outage Map Near Langley, British Columbia

The most recent Shaw outage reports came from the following cities: Surrey, Pitt Meadows, Port Coquitlam, Aberdeen, Maple Ridge, Langley, and New Westminster.

City	Problem Type	Report Time
Surrey	Internet	20 hours ago
Surrey	Wi-fi	24 hours ago
Surrey	Internet	2 days ago
Surrey	Internet	3 days ago
Pitt Meadows	Wi-fi	4 days ago
Surrey	Internet	5 days ago

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Shaw Issues Reports Near Langley, British Columbia

Latest outage, problems and issue reports in Langley and nearby locations:

• 
  Steve Tripp (@StevenCTripp) reported 8 seconds ago from Surrey, British Columbia

  @Shawhelp ...still finding it a annoying that we can’t even get a rough ETA window for service restoration in Surrey. Hydro’s outages always shows an updated ETA and it changes as the repairs proceed. Frustrating.

• 
  Tyler, The Creator (@ItsTylerG_) reported 6 minutes ago from Surrey, British Columbia

  @Shawhelp my wifi is down on all my devices. Have reset the router and still nothing.

• 
  Chris Falskow (@falskow) reported 6 minutes ago from Delta, British Columbia

  The worst internet service provider in the Lower Mainland is @Eastlink! I would so love to get @ShawInfo but they are not in our area. Yet. #InternetConnection #Fail

• 
  Greg McDonald🇨🇦 (@5150GmacSays) reported 8 minutes ago from Langley, British Columbia

  @ShawInfo **** you Shaw, what ******** could you possibly be doing that requires an 8 hour service interruption on a Thursday before the clock strikes midnight?! This is bullshit!!!🖕

• 
  Muji (@AHMED__1095) reported 12 minutes ago from Surrey, British Columbia

  @Shawhelp is there some sort of internet issue going on currently? Can’t seem to connect, have rebooted multiple times

• 
  Roland van Kaauwen (@DaddyR69) reported 14 minutes ago from Surrey, British Columbia

  @ShawInfo. 24/7 customer support, my *** !!! I’ve been 1st in the queu for almost 2 hours now. Did your people go home and leave me on hold ?!?!? 😡

• 
  Roland van Kaauwen (@DaddyR69) reported 22 minutes ago from Surrey, British Columbia

  @ShawInfo. I get there’s a problem but this is ridiculous. I never had problems like this when I was a Telus client. Someone PLEASE ADVISE what the hell is going on and when my cable and internet is coming back up !?!?! 2/2

• 
  Phil IS Ridin' Bikes Again (@PhilRidinBikes) reported 23 minutes ago from New Westminster, British Columbia

  @Shawhelp your whole guide system is down. Nothing but channel labels. No program time listings at all.

• 
  Ben (@bguanzon) reported 26 minutes ago from Surrey, British Columbia

  @Shawhelp No updates and still no service (phone, internet and tv) since 8:00 PM last night. What kind of compensation is available for customers? And no updates! Ps: safety issue as no ability to use 911 by phone!!!!

• 
  Don Hoglund (@randomdh) reported 29 minutes ago from Surrey, British Columbia

  Telus email transition to google what a bloody headache @TELUSsupport @ShawInfo might be time for change Telus cost is way too much with zero help

• 
  Roland van Kaauwen (@DaddyR69) reported 30 minutes ago from Surrey, British Columbia

  @ShawInfo At 10:30 am 01/04/21 my daughter let me know the Shaw service was down. Now it 9:40 pm and I had called for the techs to call me back, that call came at 8:30 pm. So for 70 minutes I’ve been the 1st in the queu and am still listening to you nonsense ads. 1/2

• 
  Tyler, The Creator (@ItsTylerG_) reported 30 minutes ago from Surrey, British Columbia

  @Shawhelp you guys still down? i know there’s been service outages in Surrey n i’m currently affected, jus wanna know a possible ETA :)

• 
  Chad Rissanen (@chadrissanen) reported 44 minutes ago from Surrey, British Columbia

  @Shawhelp what is happening with the outages here? It’s been a month long of bad service/ no service this is ridiculous! #telus

• 
  Ursula Maxwell Travels (@YouTravel) reported 47 minutes ago from Surrey, British Columbia

  Why do I pay @Shawhelp so much for Internet monthly and they tell me I'm 'unstable'?! Okay, to be precise "Your connection is unstable". Now, honestly! What next! 🥴

• 
  Fabricio Mengo (@fmengo) reported 47 minutes ago from Maple Ridge, British Columbia

  @ShawInfo moving your service is an impossible mission. I had to talk to 8 different agents, and finally they gave me another appointment. 1 month to move the services. #wfh and #studingfromhome with you is almost impossible. Your service is really bad.

• 
  Vic (@vicvirk) reported 50 minutes ago from Maple Ridge, British Columbia

  @wingsnation @ShawInfo We just moved into a new neighbourhood, #Telus never ran service into it so we are stuck with using Shaw... Today I used Shaw's call back service, they called back in 20 mins, recording said I was in "Position 1" in the queue and it still took 1 hr 15 min to speak with someone.

• 
  Fabricio Mengo (@fmengo) reported 52 minutes ago from Maple Ridge, British Columbia

  @Shawhelp I’m trying to move my service and I don’t have answer from you. I booked to move for Dec 23, and still waiting. I talked to 7 different agents and no answer. Your service sucks.

• 
  Cheryl B. 🇨🇦 (@CherylPrior1) reported 57 minutes ago from Langley, British Columbia

  @Shawhelp Why is cable down in Langley?

• 
  Chris Falskow (@falskow) reported 57 minutes ago from Delta, British Columbia

  @Eastlink @EastlinkSupport Hey @Shawhelp I hope you’re paying attention here. We could really use your service in North Delta!

• 
  Travis Hill (@triple_aardvark) reported 57 minutes ago from Surrey, British Columbia

  @Shawhelp I appreciate the reply, but my parents aren't on Twitter. Phone support is important both because not everyone is Internet savvy, and also because Internet connectivity is often the problem your customers are trying to contact you about.

Shaw Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Кевін (Kevin Lloyd) 🇨🇦 (@kevinlovestech) reported 4 minutes ago

  Just finished the most lovely tech support call with Diane in Victoria, BC at Shaw Mobile! They are so damn lucky to have her! Having Visual VM issues and she did what could to resolve them tonight. We had to hang up for me to test it. @Shawhelp

• 
  Michele (@missmicheley) reported 9 minutes ago

  @Shawhelp It seems to be working now, after a Google search I see that there was in fact a problem in Moose Jaw so they must have got it working

• 
  Closetag (@closetag) reported 11 minutes ago

  @Shawhelp hoping to confirm: Shaw Mobile does NOT offer eSim support for wearables like Google & Apple Watch, right?

• 
  Basking lizard (@liz_baskin) reported 15 minutes ago

  @Shawhelp I spoke to 3 representatives. They denied this mistake on behalf of shaw, denied the account mix up and denied the deal made in good faith. Why would I fall for it the 4th time? @Bell_MTSHelps hooked me up. I install both your products, and I will never use shaw service again 😒

• 
  Peter A. Lepine (@PeterLepine) reported 16 minutes ago

  @Shawhelp Unfortunately, you don’t know what you’re talking about. Five text support people, and one service technician who came to my house. All of them spoke with your account people. Each one advise that when the problem gets fixed, they will call me.

• 
  andreliem (@andreliem) reported 20 minutes ago

  @Shawhelp Internet has been up and down every few mins all day still

• 
  Breadwarrd (@BraedenJohnson7) reported 21 minutes ago

  @Shawhelp Is there an outage in NW Calgary in the Citadel/Arbour Lake area

• 
  ꧁༒•Pat White•༒꧂ (@PatWhite1984) reported 23 minutes ago

  @Shawhelp Hey @Shawhelp fix the freezing with Blue Curve. It’s supposed to make things BETTER. Not worse…..anyone else experiencing this?

• 
  🍁TarynJules🍁🌊💙🌊Kindness Matters🇺🇦🐾🏊‍♀️🏒 (@TarynJules) reported 24 minutes ago

  @Shawhelp Kyle! SHAW 🇨🇦 has provided this Customer Service since the beginning & I have proof. You employ uneducated young people & when you ask for a MANAGER, THEY CANNOT get to one, EVER! IT'S NOT THEIR FAULT IT'S YOURS! SOCIAL MEDIA got your attention! TOO LATE! @Shawhelp @ShawInfo

• 
  Dean Shareski (@shareski) reported 25 minutes ago

  @Shawhelp is there an outage in Moose Jaw?