Shaw Outage in Langley, British Columbia

@Shawhelp my modem / router started blinking green and I’ve lost my internet. In South Surrey. Please help.

@jackhayter @Shawhelp Just spoke to someone at support, they said that we have an outage in the area. I also live in the West End.

@adymitruk @Shawhelp cable technology is limited they can't provide symmetrical speed and shaw is the worst provider price/bandwidth wise in Canada.

@71Greenday @Shawhelp Having the same issue as of 10 minutes ago

Dealt with Shaw for forty yrs and thought would give Telus a try on a new service. BIG MISTAKE ! Mon. I called C/ S they told me they would call me in 48 hours or less to deal with problem. No call. @TELUS @Shawhelp Telus customer service offshore. Shaw is in Canada.

. @VMediaTV my service was disconnected 18days before actual date.I’ve been internetless for 24+ hours.Response is it’s in @ShawHelp hands now. I’m stuck trying to work during hard times and can’t. Poor service and would not recommend either isp.

@stephenbraverm1 @Jen_Newsted @Shawhelp I could use an upgrade for my internet too. Never seems to get around to do this though.

@DWeightm @TELUS @Rogers @Bell @Shawhelp Ok but seriously, **** Shaw too.

Great. @ShawInfo cable tv down and next available support is next Saturday. No tv for a week would be okay, if I was at school, but it’s Spring Break!!! Time to rethink cable tv and go interwebby.

Cancel your sports cable packages people. @Shawhelp @TELUS @TELUSsupport @BellMediaPR @RogersHelps @TSN_Sports @Sportsnet

@Shawhelp For the records, day 1 no cable or Internet service from Shaw. #worsecustomerservice #badcablecompany

I change my internet provider Telus to Shaw on the 15 Feb 2020. Shaw said we fill a form and send it on the 24 Feb 2020, but the Telus said there is no request from Shaw. @Shawhelp @ShawInfo @TELUS . Please talk to each other guys I need a solution. It is your miscommunication.

@Shawhelp I delete my account number in the tweet thank you to warn me. I send a direct message. I hope my issue will be resolve soon.

I will not delete this message until my problem resolves. @Shawhelp

@ShawInfo going on a day and half without services. Apparently it’s been escalated but staff can’t give me any answers....very frustrating that they can’t provide me with any answers. Not even a single call from anyone at Shaw. #angrycustomer #complaint #vancouver

@Shawhelp internet and cable are down in Surrey, British Columbia.

@Shawhelp this Bluecurve PVR is crap. Trying to rewind or fast forward recorded shows is near impossible. It freezes & jumps forward erratically, plus the dropping of sound while watching recordings I messaged you about a few days ago is still happening. Please fix this!

There’s nothing like watching a really intense scene in a movie and getting the notification that your bandwidth isn’t enough or you’re having connectivity issues @Shawhelp, every night this week. I’ve had uninterrupted service for over 10 years and now this.

@Shawhelp Just the one box and it's wireless (Bluecurve). The problem only arises on recordings, not with real-time broadcasts.

@Shawhelp Nope, ever since I upgraded my service that's all been fine.

Last night I watched my Cable box reset itself 3 times from 3:45 am to 4 am. Ruined the movie, the game and the experience. You are sucking the big hose @ShawInfo @Shawhelp sooooo tired of crappy help desks. Interogations and innuendos. FIX MY CABLE NOW!

@Shawhelp Good Morning Does Shaw have a Fax# for Customer Service ( Residental ) please and TY

@shawinfo @Shawhelp You guys are gonna be damn lucky to keep me as a customer after today. $100 bill credit is a $100 bill credit. It doesn't matter if my rate change you do not deduct from a $100 bill credit given by your agents. I'm sick and tired of dealing with your bs

@Shawhelp Why won't anyone at Shawhelp answer my tweets regarding status of YouTube problems: We have tickets pending with our app and hardware providers (PRB0051530) about the issue, so they're working on fixing. Not good customer service!!

@Shawhelp Received my "new" modem which is apparently supposed to fix my internet issue (denying an issues on your end), and it's very well used - cracked, chipped and banged up. Great service @Shawhelp 😐. You can come pickup this garbage modem as I'm not going out of my way to return it

The only reason I use twitter right now is to see why my Internet service is down. @ShawInfo

@Shawhelp Hi guys, I've been with shaw for at least 8 years between multiple moves, had 2 accounts so I could get my mom service when I was living away. I'm wondering when there will be an option to subscribe to service/outage on a /per city/ basis since you don't notify directly

@Shawhelp Gave all my account info, explained the issue and never heard back

@Shawhelp I would but I'm trying to get ready for an important Zoom meeting and you guys have **** the bed - AGAIN.... I'll be using Bell Mobility LTE to do it as you're completely unreliable.

@nikesb1354 @Shawhelp @TELUSsupport Seems to be a common problem with @Shawhelp