Telus Outage in Duncan, British Columbia

My Shaw contract is up and I’m moving, new home can get Shaw fibre service. Disappointed that @Shaw will give me a deal to keep standard service but not fibre... may have to go with @Telus

@racquets100 @TELUS I didn’t even have to ask, let alone threaten to leave! I was calling thinking I needed to upgrade my internet plan and maybe cut back TV service and the rep offered the upgrade for free AND the TV discount. Very impressed!

So I’ve had no email service from #Telus since Wednesday. They aren’t answering service phone calls #telussupport When you ask them tough questions they ghost you. No solid answer of their email will be up #poorcustomerservice

@Shawhelp @ShawInfo I just waited an hour and forty five minutes on hold after being told at the beginning that the wait time was between 35 and 45 minutes. This is the third time I’ve called in the last three days with extended wait time and shitty service. Can’t wait for @TELUS

Man, @TELUS @TELUSsupport Your service is garbage tonight and all your techs are helpless because all your support tools are under maintenance. Now I can't do anything online with my connection timing out. :\ @Shawhelp You guys have any good deals right now?

@TELUSHealth Telus is a terrible company, unable to fix fax problems for Practice Solutions leaving patients at risk because of their incompetence.

@BLuchanski @Shawhelp Agreed. I’ve literally done everything. Paying for 600 and getting 6 seems like a bad deal. Final step is to swap the modem. Next step is moving to @TELUS

@Rogers talked to retention, just want to confirm you're willing to let 2 phones walk over $5 a month? I want to take part in your new customer promo, but Im an old customer, so I don't qualify. There's the exact same package available @telus which is where I'd be heading next.

To be clear, it seems to happen at set times, not at random, which makes it seem like either a Telus network issue or a firmware bug. But I thought I'd ask anyway.

I'm really angry by the @TELUS #scam where the repair guy add a security service without asking, "one month free", then you have to call to cancel it or you will be charged automatically. And the wait-time on calling them is an hour or more. Loyalty? Bite me.

@zacharyweeks @TELUS @TELUSsupport Is that all wireless or do you have a wired connection to test from? Try that and I can help further.

@Asikaa604 @XboxGamePassPC @TELUS **** it it's gone... Never to be found again.

@Shawhelp @ShawInfo @TELUS Lol even cancelling service requires spending hours on the phone!

@Shawhelp After 30 plus years being a @ShawInfo tv and internet customer I have cancelled my services and she itches to @TELUS 4K tv and 1gb upload and download internet. Talked to our neighbors and they have had the same issues we have had the n our neighborhood and they will switch too!