Telus

Telus Outage Report in Duncan, British Columbia

Problems detected

Users are reporting problems related to: internet, phone and wi-fi.

The latest reports from users having issues in Duncan come from postal codes V9L.

Telus offers phone, internet and television services, as well as mobile phone and mobile internet service through Telus Mobility. Telus internet service uses DSL technology. Telus TV relies on satellite or internet television (IPTV). Telus' mobile phone network supports CMS, HSPA and LTE.

Problems in the last 24 hours in Duncan, British Columbia

The chart below shows the number of Telus reports we have received in the last 24 hours from users in Duncan and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Telus Outage Chart in Duncan, British Columbia 11/22/2025 14:45

November 22: Problems at Telus

Telus is having issues since 02:20 PM EST. Are you also affected? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by Telus users through our website.

  1. Internet (57%)

    Internet (57%)

  2. Phone (19%)

    Phone (19%)

  3. Wi-fi (11%)

    Wi-fi (11%)

  4. TV (7%)

    TV (7%)

  5. Total Blackout (4%)

    Total Blackout (4%)

  6. E-mail (3%)

    E-mail (3%)

Live Outage Map Near Duncan, British Columbia

The most recent Telus outage reports came from the following cities: Duncan and Shawnigan Lake.

Loading map, please wait...
City Problem Type Report Time
CanadaDuncan Internet
CanadaDuncan TV
CanadaShawnigan Lake Phone
CanadaDuncan Internet
CanadaDuncan Phone
CanadaDuncan TV

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Telus Issues Reports Near Duncan, British Columbia

Latest outage, problems and issue reports in Duncan and nearby locations:

  • Langfordman Dave Morse (@Langfordman) reported from North Cowichan, British Columbia

    So I’ve had no email service from #Telus since Wednesday. They aren’t answering service phone calls #telussupport When you ask them tough questions they ghost you. No solid answer of their email will be up #poorcustomerservice

  • tessvanstraaten Tess van Straaten (@tessvanstraaten) reported from Mill Bay, British Columbia

    @racquets100 @TELUS I didn’t even have to ask, let alone threaten to leave! I was calling thinking I needed to upgrade my internet plan and maybe cut back TV service and the rep offered the upgrade for free AND the TV discount. Very impressed!

  • mrichter37 Mike Richter (@mrichter37) reported from Mill Bay, British Columbia

    @Shawhelp @ShawInfo I just waited an hour and forty five minutes on hold after being told at the beginning that the wait time was between 35 and 45 minutes. This is the third time I’ve called in the last three days with extended wait time and shitty service. Can’t wait for @TELUS

Telus Issues Reports

Latest outage, problems and issue reports in social media:

  • Malmo_Maritimes Malmö Of The Maritimes (@Malmo_Maritimes) reported

    Just spent 1 hour trying to add the 2gb of free Hurricane Data onto my phone Cannot do that because @TELUS creates worst systems where you need to have an account but to create an account you need to have a community account to create a ticket to submit. Your Chatbot is trash

  • MatthewPettipa1 Matthew Pettipas (@MatthewPettipa1) reported

    @covid_parent @Procrastik8 @TELUS Human Rights are nothing compared to the Climate Crisis and the covid emergency we are seeing today. I'm going to cancel my Bell contract and move over to Telus because they follow the science.

  • xVxRav3n Rav3n (@xVxRav3n) reported

    @TELUS @FriendlyFuture **** you thieving bastards and your ignorant ******* reps. You should have cancelled my service 2 months ago like I called, waited on hold for 2 hrs and cancelled. Your not getting a ******* dime from me!

  • Shagauravh Gaurav Shah (@Shagauravh) reported

    @TELUSsupport There is issue. network reset, reboo phone, SIM card reinsert, nothing has helped. I am appalled that telus never accepts service issue happening. Thr is an outage in GTA happening. Chk ur outage map. My issue start 23rd, but of course @telusmobility will never accept it

  • LonnyTulak Lonny tulak (@LonnyTulak) reported

    @TELUS when are you going to upgrade Enderby Mabel Lake road to something over 6mbps for these people??? I pay for 15mbps and get 5 or less. It's embarrassing that I can't even view my work app on your outdated, garbage infrastructure. Wake.Up...

  • Dailytenthousa1 Dailytenthousand (@Dailytenthousa1) reported

    @TELUS I just tried calling your loyalty dept - and after being on hold for 5 mins it rang for over 40 rings and then disconnected me. Not impressed and doesn’t make me feel valued as a customer.

  • Stirlingweim Kim Good (@Stirlingweim) reported

    @TELUS could you please care one ounce about customer service?!

  • TrishaBourque Patricia Bourque (@TrishaBourque) reported

    @Malmo_Maritimes @TELUS That 1 afternoon took so much out of me physically, and we knocked on every door. A Resident came with us most of the way, telling us who was not home. But that is/was my biggest fear. So many mobile issues, no phone or light. This is insane for 2022.

  • Bayounis عبدالعزيز (@Bayounis) reported

    @TELUSsupport hi there. I’m out side canada with an over due payment and telus doesn’t support non canadian credit card payment for the bill !! Your phone support doesn’t connect And now I’m receiving emails about sending me to a collection agency!? I want to pay my bill

  • RoyalNigerOla Oladimeji Victor (@RoyalNigerOla) reported

    Hello @TELUSsupport @TELUS, why should I, a new customer, be the one to connect the outside fibre cable (drop) to my home before my inside service installation appointment?