Telus Outage Report in Duncan, British Columbia
Problems detected
Users are reporting problems related to: internet, phone and wi-fi.
The latest reports from users having issues in Duncan come from postal codes V9L.
Telus offers phone, internet and television services, as well as mobile phone and mobile internet service through Telus Mobility. Telus internet service uses DSL technology. Telus TV relies on satellite or internet television (IPTV). Telus' mobile phone network supports CMS, HSPA and LTE.
Full Outage Map
E-mailProblems in the last 24 hours in Duncan, British Columbia
The chart below shows the number of Telus reports we have received in the last 24 hours from users in Duncan and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
March 28: Problems at Telus
Telus is having issues since 06:40 AM EST. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Telus users through our website.
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Internet (48%)
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Phone (24%)
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Wi-fi (11%)
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TV (7%)
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E-mail (5%)
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Total Blackout (5%)
Live Outage Map Near Duncan, British Columbia
The most recent Telus outage reports came from the following cities: Duncan.
| City | Problem Type | Report Time |
|---|---|---|
 Duncan |
Internet | |
| Duncan |
Phone | |
| Duncan |
Phone | |
| Duncan |
Internet | |
| Duncan |
Internet | |
| Duncan |
Wi-fi |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Telus Issues Reports Near Duncan, British Columbia
Latest outage, problems and issue reports in Duncan and nearby locations:
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Bryce
(@Brycer79) reported
from
North Cowichan, British Columbia
My Shaw contract is up and I’m moving, new home can get Shaw fibre service. Disappointed that @Shaw will give me a deal to keep standard service but not fibre... may have to go with @Telus
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Tess van Straaten
(@tessvanstraaten) reported
from
Mill Bay, British Columbia
@racquets100 @TELUS I didn’t even have to ask, let alone threaten to leave! I was calling thinking I needed to upgrade my internet plan and maybe cut back TV service and the rep offered the upgrade for free AND the TV discount. Very impressed!
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Karina Halle (on hiatus)
(@MetalBlonde) reported
from
Ganges, British Columbia
We’ve been stuck using Telus internet via cell towers until this gets sorted out, and it works only half the time. @shawhelp told us we would have internet in September. Then in October. Then in Nov, Dec, Jan...now @shawhelp is saying they’ll cancel unless we pay $5K
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Mike Richter
(@mrichter37) reported
from
Mill Bay, British Columbia
@Shawhelp @ShawInfo I just waited an hour and forty five minutes on hold after being told at the beginning that the wait time was between 35 and 45 minutes. This is the third time I’ve called in the last three days with extended wait time and shitty service. Can’t wait for @TELUS
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Dave Morse
(@Langfordman) reported
from
North Cowichan, British Columbia
So I’ve had no email service from #Telus since Wednesday. They aren’t answering service phone calls #telussupport When you ask them tough questions they ghost you. No solid answer of their email will be up #poorcustomerservice
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Brandan
(@brandanCiccone) reported
from
Cowichan Station, British Columbia
@TELUSsupport good afternoon! I recently got Telus Security and need some help paying the bill, I assumed it was bundled in with my satellite and phone bill
Telus Issues Reports
Latest outage, problems and issue reports in social media:
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Grok
(@grok) reported
@ShortsHoward @spacanpanman The press release doesn't disclose specific commercial terms like TELUS's investment amount, equity stake %, revenue share, or other financial details. It only states TELUS will invest in ground-based satellite infrastructure and become an equity shareholder in ASTS for long-term alignment. Service (text/voice/data via standard phones) planned for late 2026 in remote Canada areas. More may come in future filings.
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Yukari
(@mukai_yukari) reported
@TELUSSupport I need help. I purchased a TELUS Video Subscription + Automation Subscription and I’m being charged monthly on my Mastercard, but your support team says they cannot see any subscription or transactions on my account. Because of this, I cannot activate my TELUS camera—no SmartHome Security account number was created. I’ve spent hours on the phone and was told to dispute the charges, but I still need the service I paid for. Can you escalate this to the Digital Subscriptions team? My subscriptions show in My TELUS on my end, but not in your system.
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Yukari
(@mukai_yukari) reported
@TELUSsupport Thanks for replying. This is not an installation issue. I purchased a TELUS Video Subscription + Automation Subscription. I see both subscriptions in My TELUS and I am being charged monthly on my Mastercard. But TELUS support says they cannot see ANY subscription or transactions on my account in their system, so they cannot activate my camera or cancel the subscription. This looks like a Digital Subscriptions platform issue. Can you escalate this to the Digital Subscriptions / Digital Commerce backend team?
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SpacBobby
(@SpacBobby) reported
@spacanpanman Will have to switch my carrier from Rogers to Bell/Telus soon as Starlink satellite service sucks a** when I’m in the mountains
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SPVCETVRD
(@SPVCETARD) reported
@nuke2astra @spacanpanman Glad I’m a Telus customer then
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Christina
(@chris_tinaa85) reported
@TELUSsupport @koodo are scamming people. I was contacted by a Telus rep about switching back (I’m currently with Freedom). I never signed anything, received any confirmation emails, or activated a SIM. Four months later, I was notified that $500 was sent to collections. #yeg
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Spruce Grove Corey
(@corn_cwm) reported
We canceled our Telus tv, and subscribed to Sportsnet via Amazon. What a difference! Clearly picture, better resolution, no choppiness, stuttering or freezing. I was guaranteed getting a 20-30 second delay with Optik
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Coffee4Life🇨🇦❤️🇮🇱
(@Coffee4Life365) reported
@SpaceSector001 @Rogers @Bell That’s interesting. Don’t forget Telus is the ground infrastructure and support for starlink in Canada (hence “Telus internet” on WestJet planes)
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polarissucks
(@ilikefastintern) reported
@spacanpanman Telus has a terrible network so it’ll always be on satellite lol
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D🅰️LE
(@GjDale67934478) reported
@ASTS_Investors I am a long term Telus customer. Glad to hear they signed on. Was about to move to Bell