Telus outages and service status in Duncan, British Columbia

Problems in the last 24 hours in Duncan, British Columbia

The chart below shows the number of Telus reports we have received in the last 24 hours from users in Duncan, British Columbia and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Community Discussion

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Telus Issues Reports Near Duncan, British Columbia

Latest outage, problems and issue reports in Duncan and nearby locations:

• 
  Karina Halle (on hiatus) (@MetalBlonde) reported 44 seconds ago from Ganges, British Columbia

  We’ve been stuck using Telus internet via cell towers until this gets sorted out, and it works only half the time. @shawhelp told us we would have internet in September. Then in October. Then in Nov, Dec, Jan...now @shawhelp is saying they’ll cancel unless we pay $5K

• 
  Mike Richter (@mrichter37) reported 11 minutes ago from Mill Bay, British Columbia

  @Shawhelp @ShawInfo I just waited an hour and forty five minutes on hold after being told at the beginning that the wait time was between 35 and 45 minutes. This is the third time I’ve called in the last three days with extended wait time and shitty service. Can’t wait for @TELUS

• 
  Dave Morse (@Langfordman) reported 18 minutes ago from North Cowichan, British Columbia

  So I’ve had no email service from #Telus since Wednesday. They aren’t answering service phone calls #telussupport When you ask them tough questions they ghost you. No solid answer of their email will be up #poorcustomerservice

• 
  Brandan (@brandanCiccone) reported 22 minutes ago from Cowichan Station, British Columbia

  @TELUSsupport good afternoon! I recently got Telus Security and need some help paying the bill, I assumed it was bundled in with my satellite and phone bill

• 
  Tess van Straaten (@tessvanstraaten) reported 32 minutes ago from Mill Bay, British Columbia

  @racquets100 @TELUS I didn’t even have to ask, let alone threaten to leave! I was calling thinking I needed to upgrade my internet plan and maybe cut back TV service and the rep offered the upgrade for free AND the TV discount. Very impressed!

• 
  Karina “Determined Synth Music Plays” Halle (@MetalBlonde) reported 57 minutes ago from Ganges, British Columbia

  The excuses she gave me were pretty stupid IMO. I have concerns but they weren’t enough for her. That’s what I get for using Telus Health. Luckily my own doctor, who is on the mainland, will arrange for it if I ask (he’s also the one who told me to get a hysterectomy which is 🙌🏻)

• 
  Bryce (@Brycer79) reported 59 minutes ago from North Cowichan, British Columbia

  My Shaw contract is up and I’m moving, new home can get Shaw fibre service. Disappointed that @Shaw will give me a deal to keep standard service but not fibre... may have to go with @Telus

Telus Issues Reports

Latest outage, problems and issue reports in social media:

• 
  just a lethal girl (@femalironworker) reported 4 minutes ago

  Is there a Telus outage downtown Edmonton?

• 
  Mountain City 🇨🇦🇮🇳 (@mountaincityvan) reported 8 minutes ago

  @lejeunesimon, while you partner with big companies such as TELUS, please also take a chance with smaller ones like Novus (internet provider in Vancouver), Freedom (reason why phone prices have come down), etc. Please also work with American companies that provide daily services

• 
  Quinn K Chase (@QuinnJKChase) reported 9 minutes ago

  @jodyvance @TELUS They advertise that if you don’t have fibre (we didn’t) that you have 90’s service. We had 90’s service just like you have and a pixelated picture when it rained. One thing I do know, at $200+ a month, I sure didn’t pay 90’s prices!

• 
  Lincoln Ho | Yegventures | 何令恒 🇻🇦🇨🇦🇭🇰 (@yegventures) reported 10 minutes ago

  @Social_Moi @TELUSsupport Not sure why they couldn't help with Alberta accounts unless yours was somehow in the "old stack" but those were all migrated to the new system probably over a decade ago. I don't think there's any legislation requiring only Albertans open these files as TELUS Intl is around.

• 
  Cat Girczyc (@Cat_WritesSFF) reported 12 minutes ago

  @jodyvance @TELUS Yes! I've been meaning to call them about my poor wifi but dreading the possibility of two hours en phone with no resolution

• 
  Salty Albertan (@FringedCanuck) reported 16 minutes ago

  @MelissaLMRogers @va3kbc @TELUSsupport Screwed by the monopoly of telecom in Canada. I want to set a phone from the states. Far cheaper than Canada. Our bill is gross every month. Telus is garbage.

• 
  EarnCatalyst (@EarnCatalyst) reported 18 minutes ago

  @UnkleHack69 The problem is that the Canadian market is extremely protectionist of Telus and Rogers. It's not even like telecommunications regulations are more strict in Canada and US telecoms just refuse to meet them because they're actually much more lenient than in the US.

• 
  Kathy Steffich Wells (@kittybunbun4) reported 21 minutes ago

  @jodyvance @TELUS I hate Telus, they are just the worst in customer service or lack of it. I am with Rodgers and they are great.

• 
  HoggHead (@HoggHead2375) reported 22 minutes ago

  @TELUS No. Nobody know nothing. You want to see what I’m talking about You try having a few services. And then You call in for support as a regular customer. And see how well Telus is The whole brand is in shambles. Hard.

• 
  conner petrie (@connerrpetrie) reported 22 minutes ago

  @TELUS @Bell Before you guys spend millions of dollars building AI datacenters in Kamloops and stealing all our water can you fix the horrible reception around town first? Can't even make or take a phone call in half the city but yes lets build AI datacenters 💁🏻