Telus

Telus Outage Report in Duncan, British Columbia

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The latest reports from users having issues in Duncan come from postal codes V9L.

Telus offers phone, internet and television services, as well as mobile phone and mobile internet service through Telus Mobility. Telus internet service uses DSL technology. Telus TV relies on satellite or internet television (IPTV). Telus' mobile phone network supports CMS, HSPA and LTE.

Problems in the last 24 hours in Duncan, British Columbia

The chart below shows the number of Telus reports we have received in the last 24 hours from users in Duncan and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Telus Outage Chart in Duncan, British Columbia 11/26/2025 03:10

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Most Reported Problems

The following are the most recent problems reported by Telus users through our website.

  1. Internet (57%)

    Internet (57%)

  2. Phone (18%)

    Phone (18%)

  3. Wi-fi (11%)

    Wi-fi (11%)

  4. TV (7%)

    TV (7%)

  5. Total Blackout (4%)

    Total Blackout (4%)

  6. E-mail (3%)

    E-mail (3%)

Live Outage Map Near Duncan, British Columbia

The most recent Telus outage reports came from the following cities: Duncan and Shawnigan Lake.

Loading map, please wait...
City Problem Type Report Time
CanadaDuncan Internet
CanadaDuncan TV
CanadaShawnigan Lake Phone
CanadaDuncan Internet
CanadaDuncan Phone
CanadaDuncan TV

Community Discussion

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Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Telus Issues Reports Near Duncan, British Columbia

Latest outage, problems and issue reports in Duncan and nearby locations:

  • MetalBlonde Karina Halle (on hiatus) (@MetalBlonde) reported from Ganges, British Columbia

    We’ve been stuck using Telus internet via cell towers until this gets sorted out, and it works only half the time. @shawhelp told us we would have internet in September. Then in October. Then in Nov, Dec, Jan...now @shawhelp is saying they’ll cancel unless we pay $5K

  • Brycer79 Bryce (@Brycer79) reported from North Cowichan, British Columbia

    My Shaw contract is up and I’m moving, new home can get Shaw fibre service. Disappointed that @Shaw will give me a deal to keep standard service but not fibre... may have to go with @Telus

  • tessvanstraaten Tess van Straaten (@tessvanstraaten) reported from Mill Bay, British Columbia

    @racquets100 @TELUS I didn’t even have to ask, let alone threaten to leave! I was calling thinking I needed to upgrade my internet plan and maybe cut back TV service and the rep offered the upgrade for free AND the TV discount. Very impressed!

  • brandanCiccone Brandan (@brandanCiccone) reported from Cowichan Station, British Columbia

    @TELUSsupport good afternoon! I recently got Telus Security and need some help paying the bill, I assumed it was bundled in with my satellite and phone bill

  • Langfordman Dave Morse (@Langfordman) reported from North Cowichan, British Columbia

    So I’ve had no email service from #Telus since Wednesday. They aren’t answering service phone calls #telussupport When you ask them tough questions they ghost you. No solid answer of their email will be up #poorcustomerservice

  • mrichter37 Mike Richter (@mrichter37) reported from Mill Bay, British Columbia

    @Shawhelp @ShawInfo I just waited an hour and forty five minutes on hold after being told at the beginning that the wait time was between 35 and 45 minutes. This is the third time I’ve called in the last three days with extended wait time and shitty service. Can’t wait for @TELUS

  • MetalBlonde Karina “Determined Synth Music Plays” Halle (@MetalBlonde) reported from Ganges, British Columbia

    The excuses she gave me were pretty stupid IMO. I have concerns but they weren’t enough for her. That’s what I get for using Telus Health. Luckily my own doctor, who is on the mainland, will arrange for it if I ask (he’s also the one who told me to get a hysterectomy which is 🙌🏻)

Telus Issues Reports

Latest outage, problems and issue reports in social media:

  • CoryBMorgan Cory Morgan (@CoryBMorgan) reported

    Ever go out and notice a Telus truck in a parking space in a lot and it's surrounded by orange cones? That's a result of letting idiot zero-risk bureaucrats take over the safety departments. Those same kind of idiots make up the Covid-zero cult.

  • moodyangela Synthetic Animals (@moodyangela) reported

    @Eric0Lawton @gwensnyderPHL @NR_Lines And the worst is that the public spending used for privatization still counts as public spending Because it’s public money sent from the fed gov (which continues to be reduced per capita, minus in 2020), but prov govs use it to subsidize privatization BCNDP subsidizes Telus

  • SeeFitNerd Greg🏋🏼‍♂️👓 (@SeeFitNerd) reported

    @SamsungCanada @TELUS According to today's news articles OneUI5 Android 13 won't be released to Canadian carriers until late november? Half the world has beta access and full release weeks ago. Poor effort here in Canada.

  • DBurtus22 David Burtus (@DBurtus22) reported

    @JustinTrudeau You do know there is star link plus the monopolies you permit for Telus/bell/Rogers/shaw who price fix and make billions in profits! So why must we invest tax $ in something that they can fix?

  • Trini123a Mahatma Trini (@Trini123a) reported

    @CP24 Kinda stupid that the police have to alert Telus on this.

  • km_102 Kayla M (@km_102) reported

    Super great of telus to consistently say I have no service on an LTE network when my phone upgrade is due🙃

  • wesleysleong Wesley (@wesleysleong) reported

    @TELUS @pwbarron @outstanding Wonderful news. Can we fix the 911 issue now please!!!

  • EComm911_info E-Comm 9-1-1 (@EComm911_info) reported

    .@TELUS advises of additional maintenance affecting landline/cell service in #Zeballos scheduled on Nov 10, 5-7am. Life-threatening emerg? Dial 911 if phone service restored. No service? Go to nearest doc/police/fire dept if able. Info @TELUSsupport. FYI @EmergencyInfoBC #911BC

  • TELUSsupport TELUS Support (@TELUSsupport) reported

    @Adams11Shon Hi there, this TELUS support account is bilingual so we'll be sending messages in French and English. In this case we're promoting the French forum.

  • Roh_Mish Rohan Mishra (@Roh_Mish) reported

    @ImpCaesdfAug But the coverage for both freedom and bell/Telus is worse in my area. Bell just doesn't service our street with fiber even though they have service areas just a few steps from here.