Telus Outage in Cowichan Station, British Columbia

The excuses she gave me were pretty stupid IMO. I have concerns but they weren’t enough for her. That’s what I get for using Telus Health. Luckily my own doctor, who is on the mainland, will arrange for it if I ask (he’s also the one who told me to get a hysterectomy which is 🙌🏻)

@TELUSsupport good afternoon! I recently got Telus Security and need some help paying the bill, I assumed it was bundled in with my satellite and phone bill

@PeninsulaNews Who cares? We already know as daily consumers how bad Telus is. They apologized. BCLibs need to find something useful to do.

@mackenzie_moira @unionwill @TELUS Even without the pandemic, for the amount the gouge from us service should be far better whether phone, tv, internet etc.

We’ve been stuck using Telus internet via cell towers until this gets sorted out, and it works only half the time. @shawhelp told us we would have internet in September. Then in October. Then in Nov, Dec, Jan...now @shawhelp is saying they’ll cancel unless we pay $5K

My Shaw contract is up and I’m moving, new home can get Shaw fibre service. Disappointed that @Shaw will give me a deal to keep standard service but not fibre... may have to go with @Telus

@racquets100 @TELUS I didn’t even have to ask, let alone threaten to leave! I was calling thinking I needed to upgrade my internet plan and maybe cut back TV service and the rep offered the upgrade for free AND the TV discount. Very impressed!

So I’ve had no email service from #Telus since Wednesday. They aren’t answering service phone calls #telussupport When you ask them tough questions they ghost you. No solid answer of their email will be up #poorcustomerservice

@Shawhelp @ShawInfo I just waited an hour and forty five minutes on hold after being told at the beginning that the wait time was between 35 and 45 minutes. This is the third time I’ve called in the last three days with extended wait time and shitty service. Can’t wait for @TELUS

@TELUS sucks 10mins with @Shawhelp and it's all sorted for Friday installation...

@fatemenajafi10 @TELUS @TELUSsupport Same here. Last week was the worst.

@TELUS could you please care one ounce about customer service?!

@TELUS when are you going to upgrade Enderby Mabel Lake road to something over 6mbps for these people??? I pay for 15mbps and get 5 or less. It's embarrassing that I can't even view my work app on your outdated, garbage infrastructure. Wake.Up...

So I went down to the mall, went to the Apple Store, looked at the phones, decided on the one I was going to get, went to TELUS, and he said he couldn’t process my upgrade in store unless they charge me $50 to do so. $50 to click the same buttons I would at home. Seriously?!

Despite being on a personal trip, @LukaszukAB worked diligently as per instructions. Upon returning he allegedly tried to negotiate with service provider Telus over the bill (to no avail) & ensured a data plan was in place. He personally switched providers as a sign of protest.

@covid_parent @Procrastik8 @TELUS Human Rights are nothing compared to the Climate Crisis and the covid emergency we are seeing today. I'm going to cancel my Bell contract and move over to Telus because they follow the science.

@TELUS @FriendlyFuture **** you thieving bastards and your ignorant ******* reps. You should have cancelled my service 2 months ago like I called, waited on hold for 2 hrs and cancelled. Your not getting a ******* dime from me!

Hey @telus when your customer calls multiple times to clarify their bill and is told that a incorrect charge will not be applied to their account and then you charge them anyway… Is that your credo on how you treat your customers? #telus @TELUSsupport

@TELUSsupport my elderly aunt’s number, that I call nearly every day, is suddenly saying that it’s not an assigned number. And her Telus cell phone is also not working. Is there a network problem causing this?

I guess TELUS doesn’t like late payments but wits ok to not respond to damage during fiber optic install