Telus outages and service status in Cowichan Station, British Columbia
Problems detected
Users are reporting problems related to: internet, phone and wi-fi.
Full Outage Map
- Telus generated 0 outage signals in the last 24 hours around Cowichan Station, including 0 direct reports.
- The most common problems reported in this area mention Phone and Internet.
- Phone (67%)
- Internet (33%)
Telus offers phone, internet and television services, as well as mobile phone and mobile internet service through Telus Mobility. Telus internet service uses DSL technology. Telus TV relies on satellite or internet television (IPTV). Telus' mobile phone network supports CMS, HSPA and LTE.
Problems in the last 24 hours in Cowichan Station, British Columbia
The chart below shows the number of Telus reports we have received in the last 24 hours from users in Cowichan Station, British Columbia and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
April 23: Problems at Telus
Telus is having issues since 05:00 PM EST. Are you also affected? Leave a message in the comments section!
Live Outage Map Near Cowichan Station, British Columbia
The most recent Telus outage reports came from the following cities: Duncan.
| City | Problem Type | Report Time |
|---|---|---|
 Duncan
|
Internet | 27 days ago |
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Duncan
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Phone | 28 days ago |
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Duncan
|
Phone | 29 days ago |
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Duncan
|
Internet | 1 month ago |
|
Duncan
|
Internet | 2 months ago |
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Duncan
|
Wi-fi | 3 months ago |
Community Discussion
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Telus Issues Reports Near Cowichan Station, British Columbia
Latest outage, problems and issue reports in Cowichan Station and nearby locations:
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Brandan (@brandanCiccone) reported from Cowichan Station, British Columbia@TELUSsupport good afternoon! I recently got Telus Security and need some help paying the bill, I assumed it was bundled in with my satellite and phone bill
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Sue Stroud she/her 🍊❤️💪🏼 (@suestroud) reported from Central Saanich, British Columbia@mackenzie_moira @unionwill @TELUS Even without the pandemic, for the amount the gouge from us service should be far better whether phone, tv, internet etc.
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Bryce (@Brycer79) reported from North Cowichan, British ColumbiaMy Shaw contract is up and I’m moving, new home can get Shaw fibre service. Disappointed that @Shaw will give me a deal to keep standard service but not fibre... may have to go with @Telus
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Sue Stroud she/her 🍊❤️💪🏼 (@suestroud) reported from Central Saanich, British Columbia@PeninsulaNews Who cares? We already know as daily consumers how bad Telus is. They apologized. BCLibs need to find something useful to do.
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Karina Halle (on hiatus) (@MetalBlonde) reported from Ganges, British ColumbiaWe’ve been stuck using Telus internet via cell towers until this gets sorted out, and it works only half the time. @shawhelp told us we would have internet in September. Then in October. Then in Nov, Dec, Jan...now @shawhelp is saying they’ll cancel unless we pay $5K
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Ian holt (@holtyny) reported from Brentwood Bay, British Columbia@TELUS sucks 10mins with @Shawhelp and it's all sorted for Friday installation...
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Mike Richter (@mrichter37) reported from Mill Bay, British Columbia@Shawhelp @ShawInfo I just waited an hour and forty five minutes on hold after being told at the beginning that the wait time was between 35 and 45 minutes. This is the third time I’ve called in the last three days with extended wait time and shitty service. Can’t wait for @TELUS
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Dave Morse (@Langfordman) reported from North Cowichan, British ColumbiaSo I’ve had no email service from #Telus since Wednesday. They aren’t answering service phone calls #telussupport When you ask them tough questions they ghost you. No solid answer of their email will be up #poorcustomerservice
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Karina “Determined Synth Music Plays” Halle (@MetalBlonde) reported from Ganges, British ColumbiaThe excuses she gave me were pretty stupid IMO. I have concerns but they weren’t enough for her. That’s what I get for using Telus Health. Luckily my own doctor, who is on the mainland, will arrange for it if I ask (he’s also the one who told me to get a hysterectomy which is 🙌🏻)
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Tess van Straaten (@tessvanstraaten) reported from Mill Bay, British Columbia@racquets100 @TELUS I didn’t even have to ask, let alone threaten to leave! I was calling thinking I needed to upgrade my internet plan and maybe cut back TV service and the rep offered the upgrade for free AND the TV discount. Very impressed!
Telus Issues Reports
Latest outage, problems and issue reports in social media:
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Jeff (@Boomerjeff) reported@TELUSsupport I have received a dozen emails about my "account." I've never heard of Telus before these emails. I'm unable to communicate with the stupid bot on your website. How do I find out if I have an account or if someone impersonating me opened an account in my name?
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Techjunkie Aman (@Techjunkie_Aman) reportedThey didn’t leak passwords. They leaked something worse. Crunchyroll breach: • ~1.2M emails confirmed (subset of a larger dataset) • Third-party vendor (Telus Digital) compromised • Malware → Okta SSO → internal tools exposed (~24h access) Data taken: • Emails, names, usernames • IPs + approximate locations • Full support tickets (billing issues, chats, activity logs) That means attackers know: • Your recent support conversations • Billing disputes or issues • Account activity patterns Enough to send highly convincing phishing. Timeline: • Mar 12 → initial breach • Mar 23 → ~6.8M emails claimed • Late Mar → data sold on forums • Apr 4 → 1.2M verified (HIBP) Crunchyroll says no passwords leaked. But context > passwords. What to do: • Change password (especially if reused) • Enable 2FA (authenticator app) • Check HIBP • Watch for targeted emails/SMS This was a supply-chain breach.
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Ai AM CAVEMAN (@CanadaScamada) reportedThe Northern lights Satellite Fight Rogers played it like a chess grandmaster while Bell, MTS, and Telus fumbled around like they were playing checkers with winter mittens on. In a country as vast and rugged as Canada, where huge swaths of land have zero cell coverage, satellite-to-mobile tech is the future for keeping people connected in the bush, on the water, or up north. Rogers saw the obvious winner and jumped in early with Starlink— Elon Musk’s low-Earth orbit beast with thousands of satellites already zipping overhead. They launched Rogers Satellite in 2025, starting with reliable texting, text-to-911, and emergency alerts on regular smartphones, then rapidly added support for popular apps like WhatsApp, Google Maps, AllTrails, and Messenger. By early 2026, they expanded it coast-to-coast (covering millions more square kilometres), tossed in free trials in places like Atlantic Canada, and just days ago rolled out seamless roaming into the US via T-Mobile’s Starlink-powered setup. No special hardware, no waiting years—real connectivity, right now, with proven performance and clear momentum toward full voice/data. Smart, decisive, and customer-first. Rogers basically turned every phone into a satellite phone where towers fear to tread. Meanwhile, Bell (and its MTS arm) and Telus decided to bet big on AST SpaceMobile, a scrappy Texas startup still scrambling to get its own satellite constellation properly off the ground lol. Bell hyped a “first” demo voice call back in 2025 and promised a 2026 launch, while Telus signed on in March 2026 with some equity investment and ground infrastructure talk. Their pitch? Future broadband, voice, and data… eventually. Late 2026 at the earliest for any real rollout, with a lot of “we’re building it” vibes and fewer actual customers using it today. The contrast is brutal and hilarious. Rogers is out here actually delivering satellite connectivity today—texts, apps, cross-border roaming—while Bell, MTS, and Telus are still waving around press releases about satellites that mostly exist as PowerPoint slides and optimistic timelines. Canadians stuck in dead zones don’t want “coming soon” promises; they want a signal when their truck breaks down in the middle of nowhere. Rogers chose the proven, massive, rapidly scaling Starlink network that’s already lighting up phones across the planet. Bell and Telus? They went with the long-shot alternative that’s playing catch-up. In the race to blanket Canada with space-based mobile service, one carrier sprinted ahead with the rocket ship… and the others are still warming up the backup prop plane. Right now, the industry is laughing: “Bell and Telus picked what?” While Rogers customers are sending “I’m alive” texts from the tundra, their rivals are busy explaining why their fancy future service isn’t quite ready yet. Classic Big Telecom brain fart—overthinking it, missing the obvious winner, and handing Rogers a massive marketing and coverage edge on a silver platter. Oof. That’s gotta sting. - Grok & Ai
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Terrill Tailfeathers (@Terrilltf) reportedQuick. Most reliable inexpensive internet service in Calgary. Other than Telus lol and Elon’s of course.
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Jaime (@jaimepern) reportedRealizing they are exactly the same, who is slightly less awful for home internet/tv, Telus or Rogers? My Telus deal is up so I’m trying to decide what to do but I also need someone to tell me what to do.
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Nima Zabihpour (@nimazabihpour21) reported@Bell it’s 2026, why does your mobility services not support outgoing caller name display? This should be stardand especially for business mobility clients who want the name of their business shown when they call clients. Telus and Rogers has this standard.
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Aphy Sykes (@AphySykes) reported@MahyJ @Bell Seriously just switch to Telus while youre a fresh customer. Promise you'll save a lot of money in the long run. 20 years with Bell and for whatever reason they choose to be the most expensive provider in Canada.
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Ray Gaur (@raygaurca) reportedTelus now is my largest holding. It is down 6-7% for me. However, one year of dividend should comfortably make up for the loss. $T $T.TO
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Ken Shapka (@kcshapka) reported@TELUSsupport I have been trying to get a human to call me for 6 hrs Telus is a joke , charging me $200.00 to have tech come out and not fix the issue then not respond to my request to speak to a human !! @GlobalEdmonton @citytvnews1
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David Somers (@DavidSomers4455) reportedThey hacked my virgin mobile , account , water estimated 650.00 now a credit service for equipment turned in Telus ( or whatever ) Million people dead and they do anything to get ahead 🤬