Telus Outage in Mill Bay, British Columbia

I didn’t cost Rogers a dime in staffing in the last 12 months, and I’ve been a pretty easy going customer for 15 years. I’m done though. I’m done being their customer. I want a cell phone plan with a company that isn’t this despicable, but sadly Telus and Bell are on that list.

@PeninsulaNews Who cares? We already know as daily consumers how bad Telus is. They apologized. BCLibs need to find something useful to do.

@mackenzie_moira @unionwill @TELUS Even without the pandemic, for the amount the gouge from us service should be far better whether phone, tv, internet etc.

@TELUSsupport how do we get Telus technical support to call us at home?

@racquets100 @TELUS I didn’t even have to ask, let alone threaten to leave! I was calling thinking I needed to upgrade my internet plan and maybe cut back TV service and the rep offered the upgrade for free AND the TV discount. Very impressed!

@Shawhelp @ShawInfo I just waited an hour and forty five minutes on hold after being told at the beginning that the wait time was between 35 and 45 minutes. This is the third time I’ve called in the last three days with extended wait time and shitty service. Can’t wait for @TELUS

@TELUS sucks 10mins with @Shawhelp and it's all sorted for Friday installation...

@bcgeu @TELUS is a profitable company providing payroll services to the BC Government. Shameful that they are not prepared to treat their employees fairly!

@gillrh They are the worst, along with mobile phone plans. You should have been a fly on the wall where Chris took on Telus. Not pretty.

@SAndersonshpk @Colleen90544980 @Rogers Absolutely. We switched from Koodo(Telus) to Virgin(Bell). Customer service at Koodo is definitely superior to Virgin-I despise the fake accent they use with voicemail. We won’t renew once the 2 yr contract is up.

@MobileSyrup Shaw has the best internet rn. Telus is bad. I was getting 600mb on Shaw then switched and could only get 100mb via Telus for the same price.

@as_per_danielle Just switched from Telus to Shaw. With Telus for 7 years and was paying 265 per month int/cable. Saving over 100 per month with Shaw with same tv package and faster internet. Nothing but problems with Optik TV and Wifi and horrendous customer service

@SAndersonshpk @Rogers I left them years ago and never went back. I like Bell mobility. Costs a little more but service is superior to Rodgers and Telus. I never lose data my connection even in elevators and underground parking.

@TELUS is there a network internet outage in Richmond, BC right now?

@TELUS @TELUSsupport your mytelus app is borderline unusable. Ive been trying to change one of my optik tv theme packs and the app keeps saying something went wrong. I called two months ago and the rep said they changed it for me but never did.

@DartsOnMars @sammyeatworld Telus sucks esp. Billing and getting a hold of customer service

@johnnycanuck71 I want to stay with Shaw for Internet/cable. I know too many people who switched for free tv’s etc to Telus and regretted it. I think they threw more goodies in because the actual product has more issues. I like Telus for cell though.

@TELUSsupport Without a doubt, Telus has been the worst company I have ever dealt with in my lifetime when it comes to billing or renewing a contract. Ever single time we spend hours renewing services, our bill is incorrect and negotiated discounts are missing! So frustrating! 👎

@dgryski @TELUS @threeuk do the same. I have to spend time with one of their support people about once per year. The site only offers upgrades to pay more.