Telus Outage Report in North Dumfries, Regional Municipality of Waterloo, Ontario
Some problems detected
Users are reporting problems related to: internet, phone and wi-fi.
Telus offers phone, internet and television services, as well as mobile phone and mobile internet service through Telus Mobility. Telus internet service uses DSL technology. Telus TV relies on satellite or internet television (IPTV). Telus' mobile phone network supports CMS, HSPA and LTE.
Full Outage Map
E-mailProblems in the last 24 hours in North Dumfries, Ontario
The chart below shows the number of Telus reports we have received in the last 24 hours from users in North Dumfries and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
October 10: Problems at Telus
Telus is having issues since 04:40 PM EST. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Telus users through our website.
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Internet (54%)
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Phone (22%)
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Wi-fi (11%)
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TV (6%)
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E-mail (4%)
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Total Blackout (3%)
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Telus Issues Reports Near North Dumfries, Ontario
Latest outage, problems and issue reports in North Dumfries and nearby locations:
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Mike Spicer
(@MikeSpicer12) reported
from
Brant, Ontario
@TELUS Thanks for the $500.00 cancellation bill today. You charged me a cancellation fee when I moved from Alberta to Ontario!! You don’t have internet or tv service in Ontario! And that’s my fault! Customer service needs improvement too!!
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Mike from KayDub 🌴🍁🌴
(@RamoneCat) reported
from
Kitchener, Ontario
@FenderGuy69 I bought an S20 5G right from Telus. They had a deal that brought the purchase price way down. Buying any "flagship" phone at full price is crazy imho. Since these things only last a few years, lower capital cost is good.
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Michelle Oram
(@MichelleOram13) reported
from
Kitchener, Ontario
@figuresk8rmom @shaw @TELUS Oh no. That’s why I am afraid to make any changes to my cable or internet service. Hope it gets resolved soon!
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John Harris
(@JStanley81) reported
from
Kitchener, Ontario
@koodo your customer service is appauling. I have been trying to connect to to pay my bill and your phone service wouldn't connect me to a live person I went to your booth in the mall and 3 @TELUS stores asking how to pay. I was told to sign up online which your site didn't allow
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Karl Zenith Nieva
(@TheKarltopia) reported
from
Waterloo, Ontario
Shoutout to Darell in Toronto from @TELUS @TELUSsupport for trying to help me save $ with my phone plans. Although he couldn't find anything cheaper, his dedication was nice. #ClientCare #WellDone
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Ryan Leys
(@ryanleys2) reported
from
Cambridge, Ontario
@AnousBirding @TELUS @koodo Yeah, we need to open up the big three to competition to drive down the prices, especially after the recent outages. There’s no incentive for them to improve.
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Scott Shannon
(@Shanny684) reported
from
North Dumfries, Ontario
@TELUSsupport Telus online updates are useless. “Processed” for over a week. Wait on hold for 2+ hours only to get hung up on by loyalty department. This is how a customer of 20+ yrs gets treated.
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John Harris
(@JStanley81) reported
from
Kitchener, Ontario
@koodo @TELUS this all has to be a joke right? This has been going on since the spring. And nobody can fix this? I have been given empty promises over the phone. Im tired of this, ruining ny credit and costing me money. Expect a lawsuit in the comming weeks. Im done with asking
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John Harris
(@JStanley81) reported
from
Kitchener, Ontario
I take my credit VERY seriously and for months tried to find how to pay this bill before it reported LATE. people at your @koodo booths or @TELUS stores didnt care to help. Now I have a late showing on my credit report, this is not on me! I demand to and my late be removed
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Lorin
(@lorinxoxo) reported
from
Kitchener, Ontario
Shout out to Telus they got my back we still got service up in here
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John Harris
(@JStanley81) reported
from
Kitchener, Ontario
@TELUS the @koodo website kept redirecting me to customer supper when trying to make an account and your auto messing system kept taking me in circles.
Telus Issues Reports
Latest outage, problems and issue reports in social media:
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Lockdown-Frenetic
(@RomeTimed) reported
@losinghopein Ooof thats a tough one for me lol. Out here it's Telus we are thanking right now but they have their own issues just not so drastic as total system failure.
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Joe Canada
(@mcmlxxiv_) reported
@GenghisOne23 @BodenschatzRyan Maybe in Eastern Canada. In the west, Rogers wireless is garbage. Telus & Bell share towers & have cell service almost everywhere. Rogers has service in cities.
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David Brady
(@GlobalProTrader) reported
Sorry guys, I too was a victim of the unprecedented countrywide internet and cellphone outage yesterday courtesy of Rogers. Back in business but getting a Bell and Telus plan today.
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Jamie L.
(@xPISTOLx_cdn) reported
@David_Moscrop That's the problem right there PROFITS Profits over infrastructure The big 3 (Bell/Rogers/Telus) don't worry about infrastructure until there is a problem Whatever it costs to fix, you can bet your *** there will be fee increases next year to pay for it Customers always pay
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Nicolas Japhet Onema
(@JaphetOnema) reported
@Bell_FR Bell lunching his campaign to steal Rogers client but too bad I left Rogers yesterday and immediately joined Telus ahahaha
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SportsTalk
(@hottakesareus) reported
To all my Canadian followers. Rogers and Bell have terrible customer service and not a great service at all which they are showing right now, @TELUS has been working throughout this entire lockout and they have an amazing team
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eebie 🍁 🍁 💉💉 💉 😷 😷 all Pfizer jabs done!
(@eebie4) reported
@Chef_R3d @StephenPunwasi maybe not for Telus and Bell, but buying out other smaller companies, or signing non compete contracts with them, forcing customers to use and pay for their equipment no matter which tv, internet, phone service they go with. That the big three do. So impeding choice.
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CanOpal💚👻🕸🍁
(@canopal127) reported
@LanceUlanoff @brittlestar Telus does the same thing, so this will become a video when they go through another nationwide outage again too.
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SIKHC43S💙⚔️🧡
(@sikhc43s) reported
@Rogers have you tried unplugging power from your modem yet? A restart should fix it 🙃 #Rogers #Outage #Telus
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Arny Wise 🇨🇦🇺🇦
(@WiseArny) reported
@alexposadzki I’m switching to TELUS. They’re offering a special promo saying they’re the reliable network “Our network won’t leave you hanging”. $10 credit on monthly unlimited data for 2 years, plus a one time $50 credit. Pretty good deal