Telus Outage Report in Red Deer, Alberta
Some problems detected
Users are reporting problems related to: internet, phone and wi-fi.
Telus offers phone, internet and television services, as well as mobile phone and mobile internet service through Telus Mobility. Telus internet service uses DSL technology. Telus TV relies on satellite or internet television (IPTV). Telus' mobile phone network supports CMS, HSPA and LTE.
Full Outage Map
E-mailProblems in the last 24 hours in Red Deer, Alberta
The chart below shows the number of Telus reports we have received in the last 24 hours from users in Red Deer and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
January 21: Problems at Telus
Telus is having issues since 05:00 PM EST. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Telus users through our website.
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Internet (49%)
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Phone (26%)
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Wi-fi (9%)
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TV (7%)
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Total Blackout (5%)
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E-mail (5%)
Live Outage Map Near Red Deer, Alberta
The most recent Telus outage reports came from the following cities: Red Deer and Sylvan Lake.
| City | Problem Type | Report Time |
|---|---|---|
 Red Deer |
Wi-fi | |
| Sylvan Lake |
Internet | |
| Red Deer |
Internet | |
| Red Deer |
Internet | |
| Red Deer |
||
| Red Deer |
TV |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Telus Issues Reports Near Red Deer, Alberta
Latest outage, problems and issue reports in Red Deer and nearby locations:
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Adam Risling
(@AdamRiz) reported
from
Red Deer, Alberta
@The_Big_P So weird. I'm watching. Have had no problems. You with Telus?
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Andrew Wiebe
(@andrewevanwiebe) reported
from
Red Deer County, Alberta
@jeffmadams @TELUS Wow. Just horrible timing.
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John MD
(@John1MD) reported
from
Red Deer, Alberta
In other news, Telus today emailed its customers, asking them if they had problems with acne…and acne is caused by diet. So you should book a $60 dietician Telus phone call, and if you are still stressed at the end, Telus will bill AH to hear how you should use antibiotics. ..2
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Andrew Poole
(@caribouwho) reported
from
Red Deer, Alberta
@JamesHannett @TELUS shaw has been no bed of roses lately. Lots of poor signal/ pixelation the past 2-3 months.
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umutinganyi 🇧🇮
(@ciadoma24) reported
from
Red Deer, Alberta
75$ for unlimited data I know I'm gone be complaining about telus network chile 😭😭😭😭
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spookyszn 👻
(@spooooookyszn) reported
from
Red Deer, Alberta
@TheJenRollins My bf had the exact same problem with Telus and the exact same solution. He is very happy with his choice!
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Trevor PETERSEN
(@wheatiepete) reported
from
Red Deer County, Alberta
@DTimchishen Us too. For what we pay the @Xplornet sucks. We are looking for something else. Was suggested to look into Telus Hub.
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Allison Farms
(@Allisonfarms) reported
from
Red Deer County, Alberta
@KowalchukFarms @cjhubka Telus smart hub and have never had it slow down in two years
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Rod Bradshaw
(@RodMGB) reported
from
Red Deer County, Alberta
@bsuns @TELUS Finally got it resolved Friday. When you get to the right person, issues can be resolved. One less issue for a senior to worry about
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Beverly McQuiston
(@purplegirl017) reported
from
Red Deer, Alberta
I was told that I’d get a call back in 45 minutes and was over 1 1/2 hours. Our time is valuable too and it seems like customer service is not the same as when I initially joined @Shaw as that was the reason. Just really disappointed as Telus sucks but no other option.
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C'mon Man Really?
(@Comnmanreally) reported
from
Red Deer, Alberta
@aWYNNING @TELUS Bad timing!
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Edward McIntyre
(@twittem) reported
from
Red Deer, Alberta
@apelechaty If you can get Telus Fiber in your area do it. If not, take Shaw but no plan over 600mb down.
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Tammi
(@MyChaos) reported
from
Red Deer, Alberta
Anyone in the south east having Telus wifi issues? Meaning, slow or non existent?
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Patti Yackulic
(@pmyackulic) reported
from
Red Deer, Alberta
@BrittBaltimore @MattWolfAB @shandro @DShepYEG @BrittBaltimore the ethics commissioner's decision was made before the biosimilars debacle & @shandro tweeting support for Telus babylon.
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Brad
(@PigeonLakeBrad) reported
from
Red Deer County, Alberta
@TELUS An hour and fifty minutes in to holding waiting to speak to a representative because you billed my account $20 for roaming charges which were incurred when my wife and I walked "behind the falls" at Niagara Falls while on vacation - on the CANADIAN side! You are the worst!
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106.7 The Drive
(@1067TheDrive) reported
from
Red Deer, Alberta
TELUS Mobility customers may be unable to call 9-1-1. This is a new alert similar to an issue from last week.
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Rorie Roberts
(@RorieRoberts) reported
from
Blackfalds, Alberta
@noahanicholls Check with Bell... I’d been with Telus over 20 years, and Bell’s offer, including new phone, was $35/month cheaper. They share the towers, so no change in service
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Doug Ellertson 🇨🇦🇳🇴
(@OldBrew75) reported
from
Red Deer County, Alberta
@TELUS our rural internet via smart hub use to be really good. It’s been crap for the last few months. What happened?
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Sheena Johnson
(@sheenaleanne) reported
from
Red Deer, Alberta
Real talk guys. No hold backs. I’m sick to death of crappy Telus internet service downtown and on the east side of town. I’m considering the switch to Shaw. Gimme your thoughts. Lord knows I don’t need a 36 month commitment to another crap service.
Telus Issues Reports
Latest outage, problems and issue reports in social media:
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Mark Steffich
(@MarkSteffich) reported
@BCLions @TELUS Too bad. I liked him.
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BlackCatMafia
(@GoatGosselin) reported
@DiscoveryCanada why is there only 4 seasons of Street Outlaws on the Go app? And the ones you have there is only parts of seasons. Wtf. And on @TELUS @TELUSsupport there S8 - 13 and S16 and but most are incomplete seasons. Why?! Please fix this. Very frustrating to try and watch
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André Furlan Bueno
(@Andre_Furlan) reported
Big shout out for employee 44322 at Telus for helping me trouble shoot what was happening to my internet. Big disappointment at @TELUSsupport for being impossible to even talk to anyone.
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Stefania Mariaa 🏦♠️
(@stefaniamariaa) reported
So my @TELUS smart hub internet hasn’t worked in 48 hours. I’m working off my mobile data just fine, but the wifi won’t connect to laptop or phone? Is this a general issue happening across the board right now @TELUSsupport?
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DJ Hartt MD
(@Hartt_DJ) reported
@DrMattHenschke Switch to @MicroquestInc before it is too late. Our clinic would never use anything other than Healthquest. It is far superior to any Telus EMR. I will never choose any Telus product ever again for their role in privatization. Nothing but greed running Telus.
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BGFTGY
(@bgftgy31) reported
@telus, and @TELUSsupport you expect me to pay my bill on time. Tv boxes crap out an they were replaced yesterday, then no wifi so called. Wi-Fi lasted 20 minutes wtf. On hold 15 minutes and counting
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MissMorgan
(@The_Morgan_Dax) reported
Update: Telus representatives are STILL calling me to try and push this service on me and ask why I cancelled the install. I've asked multiple times, politely and less politely to be removed from their call list. They still call about once a month. #thisshouldbeillegal
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K. Eigler
(@dovecreekgal) reported
@TELUS did you know that Telus is AWARE of the internet WiFi issues, where the signals are dropping for lots of customers and is getting worse. Telus, you advertise that your internet is the best. Well, I can tell you it is not and that’s false advertising! You suck!
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Matt
(@mattlav70) reported
@SassyKru @Bell_Support @JeffkSato I pay 165$ for home security, tv, internet 125, and cell service 20gig data Telus is way better than bell. Paid for my cell phone with 5gig was 100$ a month. Best switch ever. And now seeing the stunt they pulled on the workers at TSN they’ll never get 1 cent out of my pocket
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Stefania Mariaa 🏦♠️
(@stefaniamariaa) reported
@chinookag @LukeRadau @TELUS I’ve literally searched through Twitter to find others who are experiencing the same damn thing! I have a mobile booster, bumped from 2 to 4 bar on the hub and my cell- but smart hub is shorty most days (and can’t have more than 1 device running wifi!)