Vidéotron

Vidéotron Outage Report in Châteauguay, Montérégie, Québec

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The latest reports from users having issues in Châteauguay come from postal codes J6K.

Vidéotron is a Canadian integrated telecommunications company active in cable television, interactive multimedia development, video on demand, cable telephony, wireless communication and Internet access services.

Problems in the last 24 hours in Châteauguay, Québec

The chart below shows the number of Vidéotron reports we have received in the last 24 hours from users in Châteauguay and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Vidéotron Outage Chart in Châteauguay, Montérégie, Québec 11/20/2025 16:10

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Most Reported Problems

The following are the most recent problems reported by Vidéotron users through our website.

  1. Internet (72%)

    Internet (72%)

  2. Wi-fi (10%)

    Wi-fi (10%)

  3. Total Blackout (7%)

    Total Blackout (7%)

  4. TV (6%)

    TV (6%)

  5. E-mail (3%)

    E-mail (3%)

  6. Phone (2%)

    Phone (2%)

Live Outage Map Near Châteauguay, Montérégie, Québec

The most recent Vidéotron outage reports came from the following cities: Montréal, Pierrefonds, Laval, Dorval, Mont-Royal, Longueuil, Mercier, Saint-Constant, Lachine, Châteauguay, Dollard-Des Ormeaux and Kirkland.

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City Problem Type Report Time
CanadaMontréal Internet
CanadaMontréal Internet
CanadaMontréal Internet
CanadaMontréal Internet
CanadaMontréal Internet
CanadaMontréal Wi-fi

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

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Vidéotron Issues Reports Near Châteauguay, Québec

Latest outage, problems and issue reports in Châteauguay and nearby locations:

  • sbg4evr sbg4evr (@sbg4evr) reported from Montréal, Québec

    @JokeSins @Videotron Montreal also. My personal service is down. However, my commercial internet is working 🤔

  • piccologang 🌸 L i v L a u g h L o v e 🇹🇹 🇵🇱 (@piccologang) reported from Dollard-Des Ormeaux, Québec

    Don't ever go to @Videotron. Worst customer service ever. They make a mistake and you still gotta pay for it.

  • sbg4evr sbg4evr (@sbg4evr) reported from Montréal, Québec

    @Videotron is service down? No Helix, no tv or internet access

  • fjvost Felipe PJ (@fjvost) reported from Montréal, Québec

    Anybody else out of wifi internet? Seems to be an issue with @Videotron and @BellMediaPR on the east coast... #internetdown

  • dancarnelly Dan Carnelly (@dancarnelly) reported from Montréal, Québec

    So @Videotron tech support no longer 24/7 but now only from 9am? Wow, it’s just like living back in France. Got to take time out of work to get anything done.

  • CeeFor Cee (@CeeFor) reported from Montréal, Québec

    @Videotron @DjBlaster Interesting. We’ve dealt with Videotron maybe 3 times as potential customers and every time we’ve had agenda flat out refuse to speak English. Even when we get telemarketing calls, when I say I don’t speak French they just say “ok bye” and hang up. Always a bad experience.

  • lagarto_malo lagarto malo 🦎 (@lagarto_malo) reported from Westmount, Québec

    @pmarriott @Videotron It seems spotty this morning, short periods of outage then back to normal.

  • mtn_carnet m@rie (@mtn_carnet) reported from Montréal, Québec

    @Videotron Service internet.

  • conicoletti courtney (@conicoletti) reported from Deux-Montagnes, Québec

    @Videotron there has to be something you can about these scam phone calls regarding Service Canada and our social insurance numbers. I received 8 scam calls today back to back.

  • kathym425 Kathy M (@kathym425) reported from Montréal, Québec

    @Videotron Thank you for the explanation. Unfortunately, I'm now going to have to pay for another service to be able to access my favourite shows. No savings for me 🙁

  • NickChrysantha1 Nick Chrysanthakopoulos (@NickChrysantha1) reported from Montréal, Québec

    @fagstein @Videotron No internet problem on my Videotron account but two days ago I did notice my Videotron PVR cable box's time display was lagging by seven minutes!! Never saw that before. Just putting it out there.

  • ElephantStoneHQ Elephant Stone (@ElephantStoneHQ) reported from Montréal, Québec

    @MikeSidel @Videotron Sucks

  • dirtydinarzo Tom (@dirtydinarzo) reported from Kirkland, Québec

    @KayleaPeres @omar___a1 A few weeks ago they said their system was down but yeah videotron is some of the worst wifi

  • piccologang 🌸 L i v L a u g h L o v e 🇹🇹 🇵🇱 (@piccologang) reported from Dollard-Des Ormeaux, Québec

    @Videotron has the worst customer service.

  • markdiez514 M▼RKDIEZ (@markdiez514) reported from Montréal, Québec

    @Videotron what’s going on with your internet wtf?!?!?

  • DroussyBabe Droussy 🎙🔥 (@DroussyBabe) reported from Montréal, Québec

    Fix this **** Now !! @Videotron #enjeuxmajeurs

  • ElephantStoneHQ Elephant Stone (@ElephantStoneHQ) reported from Montréal, Québec

    Anyone else having @Videotron internet issues?

  • EL_Loso Bitten Pnpple 🍍 (@EL_Loso) reported from Longueuil, Québec

    I hope Videotron fix my home internet ASAP

  • loveZaa36 ZAZA BADAZZ♒️⭐️🏁 (@loveZaa36) reported from Montréal, Québec

    Wthhh @Videotron why is my txting not working 😡😡

  • SummerrWoodss summer the fighter (@SummerrWoodss) reported from Dollard-Des Ormeaux, Québec

    @Videotron y’all out here having the worst connection and nobody working to help…

Vidéotron Issues Reports

Latest outage, problems and issue reports in social media:

  • gerrybeliveau Gerry Beliveau (@gerrybeliveau) reported

    @Videotron my internet seems down in ddo

  • pandersen Paul Andersen (@pandersen) reported

    @glen_mcgregor If I read this right only Bell went down 10%. Rogers and Videotron rates have gone up and because they are interim rates independent ISPs could be on the hook for retroactive payments to the carriers.

  • DominicHains Dominic (@DominicHains) reported

    @Videotron looks like there is an outage in the west island/pierrefonds?

  • Trouffman Trouffman (@Trouffman) reported

    Tested already : - Modem rebooted - No extra router in between - Tested on multiple computers - All wired on Gbps network - Tested on @Videotron in the same city and no problem. Pleaase confirm there is no ITMP (Internet Traffic Management Policy) for wired internet.

  • REZAALIHarsini REZAALI HARSINI (@REZAALIHarsini) reported

    @Videotron my internet has been down for 30 minutes. Is there something wrong with the servers?

  • paulinef136 pauline fulham🇨🇦❄️🇨🇮 🏳️‍🌈 (@paulinef136) reported from Georgina, Ontario

    @youngster1015 @TekSavvyBuzz @CandTRC Tellus doesn’t do cable a never even heard of videotron.

  • Amanda57354853 Amanda (@Amanda57354853) reported

    @Videotron internet and tv not working in Montreal Dollard des ormeaux. Do you know if there’s an outage?

  • DJLandSa LandSa (@DJLandSa) reported

    @Videotron Can we get a yes or no answer on whether there is an internet outage in the west island? I've been on hold with tech support for half an hour

  • jackxred Jack (@jackxred) reported

    @Videotron any update on the outage in pierrefonds?

  • WSpy Rory (@WSpy) reported

    @Clavaey @DJLandSa @Videotron They told me there is one, and that estimated time to fix is 4hrs