Vidéotron Outage Report in Châteauguay, Montérégie, Québec
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Vidéotron is a Canadian integrated telecommunications company active in cable television, interactive multimedia development, video on demand, cable telephony, wireless communication and Internet access services.
Full Outage Map
E-mailProblems in the last 24 hours in Châteauguay, Québec
The chart below shows the number of Vidéotron reports we have received in the last 24 hours from users in Châteauguay and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Vidéotron. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Vidéotron users through our website.
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Internet (60%)
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Wi-fi (18%)
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TV (10%)
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Total Blackout (6%)
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E-mail (4%)
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Phone (2%)
Live Outage Map Near Châteauguay, Montérégie, Québec
The most recent Vidéotron outage reports came from the following cities: Montréal, Longueuil, Laval, Dollard-Des Ormeaux and Pointe-Claire.
| City | Problem Type | Report Time |
|---|---|---|
 Montréal |
Internet | |
| Montréal |
Internet | |
| Montréal |
Wi-fi | |
| Longueuil |
Wi-fi | |
| Montréal |
Internet | |
| Laval |
Wi-fi |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
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Vidéotron Issues Reports Near Châteauguay, Québec
Latest outage, problems and issue reports in Châteauguay and nearby locations:
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Issa Sissoko
(@IssaCheckmate) reported
from
Montréal, Québec
@Videotron is this the customer experience you want for your clients? So if I don’t have the money to pay $400 that I wasn’t supposed to be charged upfront, then you cut off my service and still leave me with the bill? This is none sense.
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KitEdotca
(@KittEdotca) reported
from
Westmount, Québec
@Videotron so, erm, you’re internet is down?
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Issa Sissoko
(@IssaCheckmate) reported
from
Montréal, Québec
I switched to @Videotron on June 8th 2021. They offered their high speed internet service, Helix with no installation fees. They gave me 2 options: - Pay for equipment upfront: $388+ tax OR - Pay $12 + tax/month for 24 months. I went with the 2nd option. But guess what?
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khai
(@sumtimw0ng) reported
from
Montréal, Québec
Hm, Videotron Internet is unstable tonight...
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Richard E Flanagan
(@phosfiend) reported
from
Montréal, Québec
@Videotron internet seems to be down for folks in Hudson/St lazare
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martin lutteral 🇨🇦
(@mlutteral) reported
from
Montréal, Québec
@Videotron I've been a loyal client for the last 17 years. I don't know who's making the big decisions in your company, but (s)he is a ******* idiot. In the span of about one year you went from the best ISP in town to one of the worst. Time to move.
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martin lutteral 🇨🇦
(@mlutteral) reported
from
Montréal, Québec
@Videotron Major outtage, support line down, and you suggest to "restart your modem" You bunch of pathetic clowns. Who was the idiot who decided to switch to helix? We were good before that ****. I have to move away from this crap
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🌸 L i v L a u g h L o v e 🇹🇹 🇵🇱
(@piccologang) reported
from
Dollard-Des Ormeaux, Québec
Don't ever go to @Videotron. Worst customer service ever. They make a mistake and you still gotta pay for it.
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martin lutteral 🇨🇦
(@mlutteral) reported
from
Montréal, Québec
@Videotron You don't have a technical support. I've been waiting 45 minutes and nobody pick up. You are pathetic
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Tom
(@dirtydinarzo) reported
from
Kirkland, Québec
@KayleaPeres @omar___a1 A few weeks ago they said their system was down but yeah videotron is some of the worst wifi
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Issa Sissoko
(@IssaCheckmate) reported
from
Montréal, Québec
@Videotron still charged me upfront $388+ tax with installation fees of $60 even though I chose to pay in $12 for 24 months. When my bill came out on July 9th, I called customer service. They told me it was a mistake and that they would see what they could do. Lol
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🌸 L i v L a u g h L o v e 🇹🇹 🇵🇱
(@piccologang) reported
from
Dollard-Des Ormeaux, Québec
@Videotron has the worst customer service.
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Kathy M
(@kathym425) reported
from
Montréal, Québec
@lesleychestrman @Bell_Support Good for you! Bell customer service sucks. I dumped them years ago and have been a happy Videotron client ever since.
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martin lutteral 🇨🇦
(@mlutteral) reported
from
Montréal, Québec
Another internet blackout brought to you by the clowns at @Videotron The quality of their service has dropped to unbearable levels. ******* idiots
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martin lutteral 🇨🇦
(@mlutteral) reported
from
Montréal, Québec
@Videotron There's another blackout now,and I've been waiting on the phone for the last 20minutes. Tell me how your service doesn't suck again? Gassholes
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🌸 L i v L a u g h L o v e 🇹🇹 🇵🇱
(@piccologang) reported
from
Dollard-Des Ormeaux, Québec
When Videotron calls you to solve your problems, but actually doesn't lmao.
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Issa Sissoko
(@IssaCheckmate) reported
from
Montréal, Québec
@sol_da_ @Videotron The audacity they have. + the representatives I spoke to had such bad attitudes. They tried to make it seem like they were doing me a favor or something.
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Issa Sissoko
(@IssaCheckmate) reported
from
Montréal, Québec
@Videotron said this kind of thing happens (often?) & that the only option I have is to accept their “courtesy” of $75 and pay the rest otherwise i will receive late fees and eventually they will cut off my service and come get the equipment but that I would still have to pay.
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Jaaaaaayyyyy
(@zerojay) reported
from
Montréal, Québec
@Videotron It appears that there is an internet outage here. Are there any known active outages in NDG/CDN?
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Sean Lloyd
(@SeanLloyd93) reported
from
Montréal, Québec
@Bell_Support I'll need someone to reach me very soon or I will be calling @Videotron tomorrow. Never have I had such bad service
Vidéotron Issues Reports
Latest outage, problems and issue reports in social media:
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Arash Shahsavarani
(@Shahsavarani) reported
@Videotron Funny enough I wasn't the 9ne asking for English speaking Rep. After 1h of getting bumped, a French speaking rep helped fix the billing and now on for 1h40 to update plans. Something that should have taken 30min. Took over 2h. Thank goodness for the rep in Customer Relations.
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SuccubusHeart
(@heart_succubus) reported
@rebbford @PlayWarframe Guys, please try to communicate with @Videotron , ever since the first hotfix of the new war, they've been messing around with something, and a whole lot of players on east coast canada can't connect or play properly anymore :( not even log in! help!!
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RememberDaTightOnes
(@Bucs_Fan_MTL) reported
@lori25986007 @Videotron Mine too is down in boisbriand
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tuxking2000
(@tuxking2000) reported
@Bell_Support yup total crap at this time. either my pvr is crap or fibe is out. matter what I do only channel 1 appears, even on the guide. maybe @Videotron has better service.
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KhârnTheBetrayer
(@betrayer_kharn) reported
@rebbford Ok so. I had to use a VPN to dodge the wacky ISP Videotron issues BUT. Holy. Sh*tf*ck. It was End Games levels of great. I want to do it again, pretty please it was so ******* good ;-; Thank you so much all of you for this
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늙은 사람
(@tabarjack) reported
New scam in Quebec: "Hi this is {ISP Name}. We have detected your security is not configured properly which violates our terms of service. We will suspend your account if you do not rectify the situation. Press 1 for assistance to rectify the situation" @Videotron @Bell_Support
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Liborio Pizzuco
(@LPizzuco) reported
@Videotron hi there … I know the network was down earlier. But now it’s back but many of my channels on the TV network are not working. Is it normal?
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Gaetano Termini
(@GaetanoTermin19) reported
@Videotron How much longer before you fix the problem
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Frank Morissette
(@Crimsonium) reported
@Videotron internet down yet in Saint-Laurent. Third time in less than a week.
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Sam Glory
(@SXGlory) reported
@Videotron Is there an outage you aren't reporting? I can't reach you on the phone and I can't find any information on the issue at hand.