Vidéotron Outage Report in Châteauguay, Montérégie, Québec

Besides providing a service with a speed way lower than I hired, @Videotron now is not working at all. I guess it’s time to change.

@videotron no internet here at my home in NDG. Please fix

@Videotron you billed my elderly mother for items returned in October but I’m the one who has to go to the store to get this fixed? I’m in 😬Toronto! Great customer service

@Videotron you bill my elderly mother for unreturned items that were returned in October. Yet I have to go to the store to fix it? I’m in Toronto?

When a customer has a @videotron or @sympatico or @aol email 🚩🚩🚩🚩🚩🚩🚩🚩🚩🚩🚩🚩🚩🚩🚩🚩🚩🚩

Great. Videotron seems to be unstable. 3rd time losing connection today 🤌

Videotron internet is down anyways so even if my modem was spared, I'd still be unable to work.

2am thunderstrike overhead fried my Google wifi, Videotron cable modem, a network switch and possibly my ethernet card on my main PC. Very glad I kept a backup router so I can at least get internal services (Plex) back up.

@Videotron It appears that there is an internet outage here. Are there any known active outages in NDG/CDN?

@Videotron internet seems to be down for folks in Hudson/St lazare

@Videotron You don't have a technical support. I've been waiting 45 minutes and nobody pick up. You are pathetic

@Videotron There's another blackout now,and I've been waiting on the phone for the last 20minutes. Tell me how your service doesn't suck again? Gassholes

@Videotron I've been a loyal client for the last 17 years. I don't know who's making the big decisions in your company, but (s)he is a ******* idiot. In the span of about one year you went from the best ISP in town to one of the worst. Time to move.

Another internet blackout brought to you by the clowns at @Videotron The quality of their service has dropped to unbearable levels. ******* idiots

@Videotron Major outtage, support line down, and you suggest to "restart your modem" You bunch of pathetic clowns. Who was the idiot who decided to switch to helix? We were good before that ****. I have to move away from this crap

@Videotron so, erm, you’re internet is down?

@Bell_Support I'll need someone to reach me very soon or I will be calling @Videotron tomorrow. Never have I had such bad service

@sol_da_ @Videotron The audacity they have. + the representatives I spoke to had such bad attitudes. They tried to make it seem like they were doing me a favor or something.

@Videotron is this the customer experience you want for your clients? So if I don’t have the money to pay $400 that I wasn’t supposed to be charged upfront, then you cut off my service and still leave me with the bill? This is none sense.

@Videotron said this kind of thing happens (often?) & that the only option I have is to accept their “courtesy” of $75 and pay the rest otherwise i will receive late fees and eventually they will cut off my service and come get the equipment but that I would still have to pay.

@Videotron Thanks but this needs to go to customer loyalty or whatever the next step is. Or even the CCTS. I’m out $700.

Your customer care site is broken with a 500 error. I can't log in. @Videotron

Competitors have complained that the Rogers-Videotron-Shaw deal are anticompetitive: they cement Rogers and Videotron's position in the market while shutting out others. Teksavvy, for example, has filed a complaint with the regulator opposing off-the-books agreements like these.

@Videotron I have an outage - my helix gateway doesn't connect to the internet no more

@CRTCeng Every year we have augmentation of service price, a hoax between videotron and union. happen when they requested more money for their services as union. i worked in videotron , its how it work. like they give u stupid training just to claim taxes and credit from the gov

Besides providing a service with a speed way lower than I hired, @Videotron now is not working at all. I guess it’s time to change.

@MobileSyrup I’m with @Videotron on a win back plan, coverage is excellent and customer service is beyond reproach!

@Videotron I finally solved the problem of HELIX, all I needed was a hammer.

@MatthewEvolves umm...the guy owns videotron ? you dont think he wants to have his stuff on his own network eventually ?

@Videotron so after speaking with tech support, still no help. I’m priority to get service back but its been 3 days. Can I assume this month will be free??