Vidéotron outages and service status in Montréal-Ouest, Quebec

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Vidéotron generated 3 outage signals in the last 24 hours around Montréal-Ouest, including 3 direct reports.
The most common problems reported in this area mention Internet, Wi-fi, and TV.
The most recent signal from this area was received May 12, 5:49 PM EDT.

Internet (70%)
Wi-fi (13%)
TV (13%)
Total Blackout (4%)

Vidéotron is a Canadian integrated telecommunications company active in cable television, interactive multimedia development, video on demand, cable telephony, wireless communication and Internet access services.

Problems in the last 24 hours in Montréal-Ouest, Quebec

The chart below shows the number of Vidéotron reports we have received in the last 24 hours from users in Montréal-Ouest, Quebec and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Time of day (EST)	Number of reports	Montréal-Ouest	Baseline
May 12, 6:40 AM EDT	0	0	0
May 12, 7:00 AM EDT	0	0	0
May 12, 7:20 AM EDT	0	0	0
May 12, 7:40 AM EDT	0	0	0
May 12, 8:00 AM EDT	0	0	0
May 12, 8:20 AM EDT	0	0	0
May 12, 8:40 AM EDT	0	0	0
May 12, 9:00 AM EDT	0	0	0
May 12, 9:20 AM EDT	0	0	0
May 12, 9:40 AM EDT	0	0	0
May 12, 10:00 AM EDT	0	0	0
May 12, 10:20 AM EDT	0	0	0
May 12, 10:40 AM EDT	0	0	0
May 12, 11:00 AM EDT	0	0	0
May 12, 11:20 AM EDT	0	0	0
May 12, 11:40 AM EDT	0	0	0
May 12, 12:00 PM EDT	0	0	0
May 12, 12:20 PM EDT	0	0	0
May 12, 12:40 PM EDT	0	0	0
May 12, 1:00 PM EDT	0	0	0
May 12, 1:20 PM EDT	0	0	0
May 12, 1:40 PM EDT	0	0	0
May 12, 2:00 PM EDT	0	0	0
May 12, 2:20 PM EDT	0	0	0
May 12, 2:40 PM EDT	0	0	0
May 12, 3:00 PM EDT	0	0	0
May 12, 3:20 PM EDT	0	0	0
May 12, 3:40 PM EDT	0	0	0
May 12, 4:00 PM EDT	0	0	0
May 12, 4:20 PM EDT	0	0	0
May 12, 4:40 PM EDT	0	0	0
May 12, 5:00 PM EDT	0	0	0
May 12, 5:20 PM EDT	0	0	0
May 12, 5:40 PM EDT	0	0	0
May 12, 6:00 PM EDT	0	0	0
May 12, 6:20 PM EDT	0	0	0
May 12, 6:40 PM EDT	0	0	0
May 12, 7:00 PM EDT	0	0	0
May 12, 7:20 PM EDT	0	0	0
May 12, 7:40 PM EDT	0	0	0
May 12, 8:00 PM EDT	0	0	0
May 12, 8:20 PM EDT	0	0	0
May 12, 8:40 PM EDT	0	0	0
May 12, 9:00 PM EDT	0	0	0
May 12, 9:20 PM EDT	0	0	0
May 12, 9:40 PM EDT	0	0	0
May 12, 10:00 PM EDT	0	0	0
May 12, 10:20 PM EDT	0	0	0
May 12, 10:40 PM EDT	0	0	0
May 12, 11:00 PM EDT	0	0	0
May 12, 11:20 PM EDT	0	0	0
May 12, 11:40 PM EDT	0	0	0
May 13, 12:00 AM EDT	0	0	0
May 13, 12:20 AM EDT	0	0	0
May 13, 12:40 AM EDT	0	0	0
May 13, 1:00 AM EDT	0	0	0
May 13, 1:20 AM EDT	0	0	0
May 13, 1:40 AM EDT	0	0	0
May 13, 2:00 AM EDT	0	0	0
May 13, 2:20 AM EDT	0	0	0
May 13, 2:40 AM EDT	0	0	0
May 13, 3:00 AM EDT	0	0	0
May 13, 3:20 AM EDT	0	0	0
May 13, 3:40 AM EDT	0	0	0
May 13, 4:00 AM EDT	0	0	0
May 13, 4:20 AM EDT	0	0	0
May 13, 4:40 AM EDT	0	0	0
May 13, 5:00 AM EDT	0	0	0
May 13, 5:20 AM EDT	0	0	0
May 13, 5:40 AM EDT	0	0	0
May 13, 6:00 AM EDT	0	0	0
May 13, 6:20 AM EDT	0	0	0
May 13, 6:40 AM EDT	0	0	0

At the moment, we haven't detected any problems at Vidéotron. Are you experiencing issues or an outage? Leave a message in the comments section!

Live Outage Map Near Montréal-Ouest, Quebec

The most recent Vidéotron outage reports came from the following cities: Montréal.

City	Problem Type	Report Time
Montréal	Wi-fi	13 hours ago
Montréal	Total Blackout	19 hours ago
Montréal	Internet	20 hours ago
Montréal	Internet	4 days ago
Montréal	TV	5 days ago
Montréal	Internet	6 days ago

Nearby cities with recent reports

Montréal

9 recent signals

13 hours ago

Community Discussion

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Vidéotron Issues Reports Near Montréal-Ouest, Quebec

Latest outage, problems and issue reports in Montréal-Ouest and nearby locations:

khai (@sumtimw0ng) reported 2 minutes ago from Montréal, Quebec
Hm, Videotron Internet is unstable tonight...
Beth W (@bunnyette) reported 3 minutes ago from Montréal, Quebec
@Videotron you bill my elderly mother for unreturned items that were returned in October. Yet I have to go to the store to fix it? I’m in Toronto?
martin lutteral 🇨🇦 (@mlutteral) reported 3 minutes ago from Montréal, Quebec
@Videotron Major outtage, support line down, and you suggest to "restart your modem" You bunch of pathetic clowns. Who was the idiot who decided to switch to helix? We were good before that ****. I have to move away from this crap
Priesh Mistry (@TheMistryUK) reported 4 minutes ago from Dorval, Quebec
@Videotron Service just went down again in Dorval. Worked for about 5-6hrs.
Issa Sissoko (@IssaCheckmate) reported 6 minutes ago from Montréal, Quebec
@Videotron is this the customer experience you want for your clients? So if I don’t have the money to pay $400 that I wasn’t supposed to be charged upfront, then you cut off my service and still leave me with the bill? This is none sense.
Amanda (@wild_one1998) reported 8 minutes ago from Montréal, Quebec
@Videotron Both cable boxes in the house went down last night, and are still down now
KitEdotca (@KittEdotca) reported 12 minutes ago from Westmount, Quebec
@Videotron so, erm, you’re internet is down?
Khai. 💉💉 💉 😷 (@sumtimw0ng) reported 18 minutes ago from Montréal, Quebec
Great. Videotron seems to be unstable. 3rd time losing connection today 🤌
martin lutteral 🇨🇦 (@mlutteral) reported 18 minutes ago from Montréal, Quebec
@Videotron There's another blackout now,and I've been waiting on the phone for the last 20minutes. Tell me how your service doesn't suck again? Gassholes
sbg4evr (@sbg4evr) reported 27 minutes ago from Montréal, Quebec
@Videotron is service down? No Helix, no tv or internet access
Jaaaaaayyyyy (@zerojay) reported 28 minutes ago from Montréal, Quebec
Videotron internet is down anyways so even if my modem was spared, I'd still be unable to work.
Issa Sissoko (@IssaCheckmate) reported 29 minutes ago from Montréal, Quebec
I switched to @Videotron on June 8th 2021. They offered their high speed internet service, Helix with no installation fees. They gave me 2 options: - Pay for equipment upfront: $388+ tax OR - Pay $12 + tax/month for 24 months. I went with the 2nd option. But guess what?
Kristian Gravenor (@CoolopolisMTL) reported 31 minutes ago from Montréal, Quebec
@videotron no internet here at my home in NDG. Please fix
sbg4evr (@sbg4evr) reported 34 minutes ago from Montréal, Quebec
@JokeSins @Videotron Montreal also. My personal service is down. However, my commercial internet is working 🤔
martin lutteral 🇨🇦 (@mlutteral) reported 41 minutes ago from Montréal, Quebec
Another internet blackout brought to you by the clowns at @Videotron The quality of their service has dropped to unbearable levels. ******* idiots
Issa Sissoko (@IssaCheckmate) reported 41 minutes ago from Montréal, Quebec
@sol_da_ @Videotron The audacity they have. + the representatives I spoke to had such bad attitudes. They tried to make it seem like they were doing me a favor or something.
David MacIntyre (@dave_mac609) reported 47 minutes ago from Montréal, Quebec
@Videotron Three times in the last month you have needed to send a technician to my house to fix my internet and TV, and the same issues keep reoccurring. Internet has been AWOL since last night and TV signal weak. This is absolutely unac-*******-ceptable. Disgraceful. Do better.
Richard E Flanagan (@phosfiend) reported 48 minutes ago from Montréal, Quebec
@Videotron internet seems to be down for folks in Hudson/St lazare
Jaaaaaayyyyy (@zerojay) reported 50 minutes ago from Montréal, Quebec
@Videotron It appears that there is an internet outage here. Are there any known active outages in NDG/CDN?
Sean Lloyd (@SeanLloyd93) reported 59 minutes ago from Montréal, Quebec
@Bell_Support I'll need someone to reach me very soon or I will be calling @Videotron tomorrow. Never have I had such bad service

Vidéotron Issues Reports

Latest outage, problems and issue reports in social media:

Mark C (@markc1061) reported 4 minutes ago
@Videotron Ottawa wireless data still not working.
🟦Marlene Monk🇨🇦🌻☮️ (@monkski252) reported 5 minutes ago
@jacquesbegood @Videotron I was told by customer service that updates are being loaded so this may be a problem for a few weeks
Scale (@alliareault) reported 6 minutes ago
Internet supposed to be incl in rent- lease agreement between me & Centurion. Centurion & Vidéotron have an agreement. Vidéotron technician installed my old router continuing service I'd canceled, refused to give me router re Centurion internet account. I had internet for 3 months. Vidéotron said no one was paying for it.
Emmanuel (@GlitchTechFan) reported 6 minutes ago
So can we just assume Videotron is incredibly lazy? Helix REFUSES to play on a Linux based system, and that's been the case ever since they phased Illico Web out! Get your damn platform working on Linux like two weeks ago!
Morin (@MorinLoL1) reported 7 minutes ago
@drewlevin IDK if you are able to put me in contact with the right person, but there has been a disconnection problem with all Videotron (Internet provider) users in Quebec, Canada since last patch... We randomly DC for 30 seconds literally every game/few times a game. Only LOL.
Gen writes (@SBethany2021) reported 8 minutes ago
@JMReynolds Never had a blockbuster in my town. We had Videotron and most of the time, they didn't have the movie we wanted to watch when we wanted to watch it.
Alex Clark (@alxclrk) reported 9 minutes ago
I'm on a train from Toronto to Montreal, and I can't believe we can't get reliable internet for the entire trip with VIA Rail. Onboard wifi dropping constantly and even Videotron's network has terrible coverage over the entire ride. Really wish they could use Starlink somehow.
Commissioner Miner (@fanCRTCProfling) reported 9 minutes ago
W/ wholesale we have CNOC members Distributel, Vmedia, Start, Ebox etc All owned by Bell, Rogers Videotron & Telus. What are they going to do here lock people into mobile-Internet bundles? Bundles to save 10$ off cruddy #CRTC service costs in 2yr contracts? A god send? Dunno..
🟦Marlene Monk🇨🇦🌻☮️ (@monkski252) reported 13 minutes ago
@jacquesbegood @Videotron I was told by customer service that updates are being loaded so this may be a problem for a few weeks
Morin (@MorinLoL1) reported 14 minutes ago
@drewlevin IDK if you are able to put me in contact with the right person, but there has been a disconnection problem with all Videotron (Internet provider) users in Quebec, Canada since last patch... We randomly DC for 30 seconds literally every game/few times a game. Only LOL.