Vidéotron outages and service status in Montréal-Ouest, Quebec

Some problems detected

Users are reporting problems related to: internet, wi-fi and tv.

Vidéotron generated 2 outage signals in the last 24 hours around Montréal-Ouest, including 2 direct reports.
The most common problems reported in this area mention Internet, Wi-fi, and Total Blackout.
The most recent signal from this area was received Apr 9, 8:20 PM EDT.

Internet (59%)
Wi-fi (20%)
Total Blackout (9%)
TV (6%)
E-mail (5%)

Vidéotron is a Canadian integrated telecommunications company active in cable television, interactive multimedia development, video on demand, cable telephony, wireless communication and Internet access services.

Problems in the last 24 hours in Montréal-Ouest, Quebec

The chart below shows the number of Vidéotron reports we have received in the last 24 hours from users in Montréal-Ouest, Quebec and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Time of day (EST)	Number of reports	Montréal-Ouest	Baseline
Apr 8, 8:20 PM EDT	0	0	0
Apr 8, 8:40 PM EDT	0	0	0
Apr 8, 9:00 PM EDT	0	0	0
Apr 8, 9:20 PM EDT	0	0	0
Apr 8, 9:40 PM EDT	0	0	0
Apr 8, 10:00 PM EDT	0	0	0
Apr 8, 10:20 PM EDT	0	0	0
Apr 8, 10:40 PM EDT	0	0	0
Apr 8, 11:00 PM EDT	0	0	0
Apr 8, 11:20 PM EDT	0	0	0
Apr 8, 11:40 PM EDT	0	0	0
Apr 9, 12:00 AM EDT	0	0	0
Apr 9, 12:20 AM EDT	0	0	0
Apr 9, 12:40 AM EDT	0	0	0
Apr 9, 1:00 AM EDT	0	0	0
Apr 9, 1:20 AM EDT	0	0	0
Apr 9, 1:40 AM EDT	0	0	0
Apr 9, 2:00 AM EDT	0	0	0
Apr 9, 2:20 AM EDT	0	0	0
Apr 9, 2:40 AM EDT	0	0	0
Apr 9, 3:00 AM EDT	0	0	0
Apr 9, 3:20 AM EDT	0	0	0
Apr 9, 3:40 AM EDT	0	0	0
Apr 9, 4:00 AM EDT	0	0	0
Apr 9, 4:20 AM EDT	0	0	0
Apr 9, 4:40 AM EDT	0	0	0
Apr 9, 5:00 AM EDT	0	0	0
Apr 9, 5:20 AM EDT	0	0	0
Apr 9, 5:40 AM EDT	0	0	0
Apr 9, 6:00 AM EDT	0	0	0
Apr 9, 6:20 AM EDT	0	0	0
Apr 9, 6:40 AM EDT	0	0	0
Apr 9, 7:00 AM EDT	0	0	0
Apr 9, 7:20 AM EDT	0	0	0
Apr 9, 7:40 AM EDT	0	0	0
Apr 9, 8:00 AM EDT	0	0	0
Apr 9, 8:20 AM EDT	0	0	0
Apr 9, 8:40 AM EDT	0	0	0
Apr 9, 9:00 AM EDT	0	0	0
Apr 9, 9:20 AM EDT	0	0	0
Apr 9, 9:40 AM EDT	0	0	0
Apr 9, 10:00 AM EDT	0	0	0
Apr 9, 10:20 AM EDT	0	0	0
Apr 9, 10:40 AM EDT	0	0	0
Apr 9, 11:00 AM EDT	0	0	0
Apr 9, 11:20 AM EDT	0	0	0
Apr 9, 11:40 AM EDT	0	0	0
Apr 9, 12:00 PM EDT	0	0	0
Apr 9, 12:20 PM EDT	0	0	0
Apr 9, 12:40 PM EDT	0	0	0
Apr 9, 1:00 PM EDT	0	0	0
Apr 9, 1:20 PM EDT	0	0	0
Apr 9, 1:40 PM EDT	0	0	0
Apr 9, 2:00 PM EDT	0	0	0
Apr 9, 2:20 PM EDT	0	0	0
Apr 9, 2:40 PM EDT	0	0	0
Apr 9, 3:00 PM EDT	0	0	0
Apr 9, 3:20 PM EDT	0	0	0
Apr 9, 3:40 PM EDT	0	0	0
Apr 9, 4:00 PM EDT	0	0	0
Apr 9, 4:20 PM EDT	0	0	0
Apr 9, 4:40 PM EDT	0	0	0
Apr 9, 5:00 PM EDT	0	0	0
Apr 9, 5:20 PM EDT	0	0	0
Apr 9, 5:40 PM EDT	0	0	0
Apr 9, 6:00 PM EDT	0	0	0
Apr 9, 6:20 PM EDT	0	0	0
Apr 9, 6:40 PM EDT	0	0	0
Apr 9, 7:00 PM EDT	0	0	0
Apr 9, 7:20 PM EDT	0	0	0
Apr 9, 7:40 PM EDT	0	0	0
Apr 9, 8:00 PM EDT	0	0	0
Apr 9, 8:20 PM EDT	0	0	0

April 10: Problems at Vidéotron

Vidéotron is having issues since 07:40 PM EST. Are you also affected? Leave a message in the comments section!

Live Outage Map Near Montréal-Ouest, Quebec

The most recent Vidéotron outage reports came from the following cities: Montréal.

City	Problem Type	Report Time
Montréal	Internet	9 minutes ago
Montréal	Internet	12 minutes ago
Montréal	Internet	6 days ago
Montréal	Internet	7 days ago
Montréal	Wi-fi	11 days ago
Montréal	Internet	14 days ago

Nearby cities with recent reports

Montréal

4 recent signals

9 minutes ago

Community Discussion

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Vidéotron Issues Reports Near Montréal-Ouest, Quebec

Latest outage, problems and issue reports in Montréal-Ouest and nearby locations:

Brommelier (@jonjerkone) reported 2 minutes ago from Westmount, Quebec
When a customer has a @videotron or @sympatico or @aol email 🚩🚩🚩🚩🚩🚩🚩🚩🚩🚩🚩🚩🚩🚩🚩🚩🚩🚩
martin lutteral 🇨🇦 (@mlutteral) reported 9 minutes ago from Montréal, Quebec
@Videotron I've been a loyal client for the last 17 years. I don't know who's making the big decisions in your company, but (s)he is a ******* idiot. In the span of about one year you went from the best ISP in town to one of the worst. Time to move.
Cee (@CeeFor) reported 12 minutes ago from Montréal, Quebec
@Videotron @DjBlaster Interesting. We’ve dealt with Videotron maybe 3 times as potential customers and every time we’ve had agenda flat out refuse to speak English. Even when we get telemarketing calls, when I say I don’t speak French they just say “ok bye” and hang up. Always a bad experience.
Beth W (@bunnyette) reported 12 minutes ago from Montréal, Quebec
@Videotron you billed my elderly mother for items returned in October but I’m the one who has to go to the store to get this fixed? I’m in 😬Toronto! Great customer service
Issa Sissoko (@IssaCheckmate) reported 16 minutes ago from Montréal, Quebec
@Videotron is this the customer experience you want for your clients? So if I don’t have the money to pay $400 that I wasn’t supposed to be charged upfront, then you cut off my service and still leave me with the bill? This is none sense.
martin lutteral 🇨🇦 (@mlutteral) reported 19 minutes ago from Montréal, Quebec
@Videotron There's another blackout now,and I've been waiting on the phone for the last 20minutes. Tell me how your service doesn't suck again? Gassholes
Amanda (@wild_one1998) reported 20 minutes ago from Montréal, Quebec
@Videotron Both cable boxes in the house went down last night, and are still down now
Nick Chrysanthakopoulos (@NickChrysantha1) reported 24 minutes ago from Montréal, Quebec
@fagstein @Videotron No internet problem on my Videotron account but two days ago I did notice my Videotron PVR cable box's time display was lagging by seven minutes!! Never saw that before. Just putting it out there.
Katelyn Thomas (@katelynvthomas) reported 25 minutes ago from Westmount, Quebec
I am convinced the person who voices videotron’s automated customer service line is Chandler Bing’s dad.
martin lutteral 🇨🇦 (@mlutteral) reported 27 minutes ago from Montréal, Quebec
@Videotron Major outtage, support line down, and you suggest to "restart your modem" You bunch of pathetic clowns. Who was the idiot who decided to switch to helix? We were good before that ****. I have to move away from this crap
Averwing Entertainment (@AverwingTTV) reported 29 minutes ago from Mont-Royal, Quebec
@Videotron is having a service Interruption which I was not notified of so stream is offline for now 😭
Richard E Flanagan (@phosfiend) reported 40 minutes ago from Montréal, Quebec
@Videotron internet seems to be down for folks in Hudson/St lazare
Jaaaaaayyyyy (@zerojay) reported 42 minutes ago from Montréal, Quebec
Videotron internet is down anyways so even if my modem was spared, I'd still be unable to work.
M▼RKDIEZ (@markdiez514) reported 44 minutes ago from Montréal, Quebec
@Videotron what’s going on with your internet wtf?!?!?
jyseerys (@jayseereyes) reported 45 minutes ago from Montréal, Quebec
@Videotron No, but chat with a customer representative. Even her couldn't provide any solutions instead apologizing for the situation. Well, her apologizing is not what I need because it didn't solve the charges or any kind of that matter.
m@rie (@mtn_carnet) reported 45 minutes ago from Montréal, Quebec
@Videotron Service internet.
martin lutteral 🇨🇦 (@mlutteral) reported 50 minutes ago from Montréal, Quebec
@Videotron You don't have a technical support. I've been waiting 45 minutes and nobody pick up. You are pathetic
Issa Sissoko (@IssaCheckmate) reported 51 minutes ago from Montréal, Quebec
@sol_da_ @Videotron The audacity they have. + the representatives I spoke to had such bad attitudes. They tried to make it seem like they were doing me a favor or something.
jyseerys (@jayseereyes) reported 54 minutes ago from Montréal, Quebec
@Videotron Besides, I didn't because I wasn't aware of my limits till I received my bill. However, this month I did receive an alert regarding with my usage limits. So it wasn't a technical problem.
KitEdotca (@KittEdotca) reported 59 minutes ago from Westmount, Quebec
@Videotron so, erm, you’re internet is down?

Vidéotron Issues Reports

Latest outage, problems and issue reports in social media:

𝖊𝖒𝖔 𝖒𝖆𝖙𝖙 (@mattCH_) reported 4 minutes ago
wtf happened to the Habs feed on Sportsnet?? Anyone else's screen go black? @Videotron
Max (@MightyMax44) reported 10 minutes ago
So I have RDS on my tv with videotron. But when I try to log in the webdiffusion with my RDS account it says I need to pay for rds? What ********?
🟦Marlene Monk🇨🇦🌻☮️ (@monkski252) reported 12 minutes ago
@jacquesbegood @Videotron I was told by customer service that updates are being loaded so this may be a problem for a few weeks
François Caron 🇨🇦 (@Milnoc) reported 13 minutes ago
@fanCRTCProfling I'm currently having a Vidéotron mobile data outage. Very rare. I think a cell tower died in Kanata North of the 417.
Chris (@Silverxx27) reported 15 minutes ago
@FreedomMobile Get your internet services working constantly down for long periods wont be sticking with you guys this is a joke since videotron buy freedom hello big boy companies again
Shawna McLean (@Shawna_not_Sean) reported 17 minutes ago
What a day, I'm going to have today! There's a problem with my father's TV I need to solve a problem before the gray cup 🤯 talk about stress 🤬😔 #GreyCup #videotron
Bleak5170 (@Bleak5170) reported 17 minutes ago
@troybeno @Videotron Day 6 here. I don't even bother calling as it's clear they have no clue when it will be back. I understand there was a storm and all, but for it the issue to persist this long is ridiculous. I'm switching to Bell as soon as I can get someone on the phone to cancel.
Indonesian Philosopher (@nusantaran_chud) reported 18 minutes ago
Holy **** i just ruined a government videotron setting during a ******* important moment and i can't fix it 😭
Panda🌻 (@takarajewels) reported 19 minutes ago
The thrilling sequel: apparently it’s NOT possible to filter TV channels to only see what I subscribe to. Ya’ll I will head on back to Videotron at this rate, wtf. At least with them I don’t have to scroll past 28394 channels I don’t pay for to get to the ones I do. 💀
Morin (@MorinLoL1) reported 19 minutes ago
@drewlevin IDK if you are able to put me in contact with the right person, but there has been a disconnection problem with all Videotron (Internet provider) users in Quebec, Canada since last patch... We randomly DC for 30 seconds literally every game/few times a game. Only LOL.