Vidéotron service status in Montréal-Ouest, Quebec

Problems in the last 24 hours in Montréal-Ouest, Quebec

The chart below shows the number of Vidéotron reports we have received in the last 24 hours from users in Montréal-Ouest, Quebec and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Most Reported Problems

The following are the most recent problems reported by Vidéotron users through our website.

• Internet (59%)
• Wi-fi (19%)
• TV (8%)
• Total Blackout (7%)
• E-mail (4%)
• Phone (2%)

Live Outage Map Near Montréal-Ouest, Quebec

The most recent Vidéotron outage reports came from the following cities: Montréal, Saint-Constant, Laval, Mercier, Longueuil, La Prairie, Dollard-Des Ormeaux, Pointe-Claire, and Boisbriand.

City	Problem Type	Report Time
Montréal	Internet	4 days ago
Montréal	Internet	5 days ago
Montréal	Wi-fi	10 days ago
Montréal	Internet	12 days ago
Montréal	Total Blackout	13 days ago
Montréal	Total Blackout	13 days ago

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Vidéotron Issues Reports Near Montréal-Ouest, Quebec

Latest outage, problems and issue reports in Montréal-Ouest and nearby locations:

• 
  M▼RKDIEZ (@markdiez514) reported 7 minutes ago from Montréal, Quebec

  @Videotron what’s going on with your internet wtf?!?!?

• 
  Katelyn Thomas (@katelynvthomas) reported 16 minutes ago from Westmount, Quebec

  I am convinced the person who voices videotron’s automated customer service line is Chandler Bing’s dad.

• 
  Bitten Pnpple 🍍 (@EL_Loso) reported 16 minutes ago from Longueuil, Quebec

  I hope Videotron fix my home internet ASAP

• 
  jyseerys (@jayseereyes) reported 17 minutes ago from Montréal, Quebec

  @Videotron Besides, I didn't because I wasn't aware of my limits till I received my bill. However, this month I did receive an alert regarding with my usage limits. So it wasn't a technical problem.

• 
  lawrence bass (@lbass007) reported 25 minutes ago from Laval, Quebec

  @Videotron I have been having audio issues on channel 607 CTV Montreal, the audio cuts out. this has been happening a lot lately

• 
  Ahsan. (@Iqballer69) reported 29 minutes ago from Montréal, Quebec

  @MikeyZwonok @Bell @Videotron Need to do that switch too man @Bell is always a let down lol internet always going on and off randomly

• 
  Dan Carnelly (@dancarnelly) reported 31 minutes ago from Montréal, Quebec

  So @Videotron tech support no longer 24/7 but now only from 9am? Wow, it’s just like living back in France. Got to take time out of work to get anything done.

• 
  sbg4evr (@sbg4evr) reported 31 minutes ago from Montréal, Quebec

  @Videotron is service down? No Helix, no tv or internet access

• 
  ZAZA BADAZZ♒️⭐️🏁 (@loveZaa36) reported 34 minutes ago from Montréal, Quebec

  Wthhh @Videotron why is my txting not working 😡😡

• 
  Amanda (@wild_one1998) reported 34 minutes ago from Montréal, Quebec

  @Videotron Both cable boxes in the house went down last night, and are still down now

• 
  summer the fighter (@SummerrWoodss) reported 35 minutes ago from Dollard-Des Ormeaux, Quebec

  @Videotron y’all out here having the worst connection and nobody working to help…

• 
  Elephant Stone (@ElephantStoneHQ) reported 46 minutes ago from Montréal, Quebec

  Anyone else having @Videotron internet issues?

• 
  lagarto malo 🦎 (@lagarto_malo) reported 51 minutes ago from Westmount, Quebec

  @pmarriott @Videotron It seems spotty this morning, short periods of outage then back to normal.

• 
  David MacIntyre (@dave_mac609) reported 54 minutes ago from Montréal, Quebec

  @Videotron Three times in the last month you have needed to send a technician to my house to fix my internet and TV, and the same issues keep reoccurring. Internet has been AWOL since last night and TV signal weak. This is absolutely unac-*******-ceptable. Disgraceful. Do better.

• 
  Felipe PJ (@fjvost) reported 54 minutes ago from Montréal, Quebec

  Anybody else out of wifi internet? Seems to be an issue with @Videotron and @BellMediaPR on the east coast... #internetdown

• 
  Kathy M (@kathym425) reported 56 minutes ago from Montréal, Quebec

  @Videotron Thank you for the explanation. Unfortunately, I'm now going to have to pay for another service to be able to access my favourite shows. No savings for me 🙁

• 
  Cee (@CeeFor) reported 57 minutes ago from Montréal, Quebec

  @Videotron @DjBlaster Interesting. We’ve dealt with Videotron maybe 3 times as potential customers and every time we’ve had agenda flat out refuse to speak English. Even when we get telemarketing calls, when I say I don’t speak French they just say “ok bye” and hang up. Always a bad experience.

• 
  jyseerys (@jayseereyes) reported 59 minutes ago from Montréal, Quebec

  @Videotron No, but chat with a customer representative. Even her couldn't provide any solutions instead apologizing for the situation. Well, her apologizing is not what I need because it didn't solve the charges or any kind of that matter.

• 
  Joseph Valenti (@BrokrBindr) reported 59 minutes ago from Beaconsfield, Quebec

  @DisneyStudiosCA I paid for a subscription today for my residence in Montreal. My ISP (Cronomagic) is a reseller for one of the major ISPs (Videotron). Disney+ is blocking me, identifying my IP address as "outside of Canada", which it is not (!). No service unless my cellular data. Not happy!

• 
  Fha Gauthier (@voilalasoupe) reported 60 minutes ago from Laval, Quebec

  Thanks to the @Videotron Twitter team for the follow up and taking charge of my case when the call center was no able to do it. Really appreciate the help and resolution.

Vidéotron Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Ken Quinn (@kwquinn) reported 6 minutes ago

  @mayq2012 @Videotron @francoislegault There's a major outage going on. So even if you reached Videotron you'd likely end up in voicemail hell and no further ahead. All I can say is be patient.

• 
  John Xydous (@johnxydous) reported 12 minutes ago

  @CommentsMia @Videotron Hang on, taking out the trash....

• 
  Peepee Poopoo (@PeepeeP09727232) reported 19 minutes ago

  @maelgraham @YanVxnom @Videotron Fizz is videotron bro. I'm on fizz and my internet is down

• 
  VLMC (@VeryLoudMC) reported 20 minutes ago

  @amumidi @Videotron Give them a break, they couldn't use Google Translate because their internet went down.

• 
  Foureyedhuman (@Foureyedhuman2) reported 21 minutes ago

  @ElephantStoneHQ @Videotron change up your dns to 8.8.8.8 and you'll be fine. i have the same problem.

• 
  Justin (@JustMikeTwo) reported 22 minutes ago

  @rawatrocks2008 @Videotron @Rogers Videotron is having a major outage at the moment. Their DNS servers are DOWN. If you are tech savy enough, change your DNS servers in your router to Google. 8.8.8.8 and 8.8.4.4

• 
  Martin Paiement (@marrtwitt) reported 28 minutes ago

  @Videotron Whats funny is most apps and games still work online while all web is down phones and lan

• 
  JF Prieur (@AdmiralHackbar) reported 28 minutes ago

  @Videotron Change your DNS settings in your router to 1.1.1.1, 8.8.8.8 and/or 8.8.4.4 (which are public DNS servers that work unlike Videotron's) and watch your problems dissapear

• 
  andrew quenneville (@AndrewTechDude) reported 29 minutes ago

  @Videotron i am loosing money on my investments as we speak VIDEOTRON fix this before i lose more money

• 
  andrew quenneville (@AndrewTechDude) reported 37 minutes ago

  @Videotron even my phone LTE is down