Vidéotron outages and service status in Montréal-Ouest, Quebec

No problems detected

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Vidéotron generated 0 outage signals in the last 24 hours around Montréal-Ouest, including 0 direct reports.
The most common problems reported in this area mention Internet, TV, and Wi-fi.
The most recent signal from this area was received May 9, 5:50 PM EDT.

Internet (75%)
TV (15%)
Wi-fi (10%)

Vidéotron is a Canadian integrated telecommunications company active in cable television, interactive multimedia development, video on demand, cable telephony, wireless communication and Internet access services.

Problems in the last 24 hours in Montréal-Ouest, Quebec

The chart below shows the number of Vidéotron reports we have received in the last 24 hours from users in Montréal-Ouest, Quebec and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Time of day (EST)	Number of reports	Baseline
May 10, 2:00 AM EDT	0	0
May 10, 2:20 AM EDT	0	0
May 10, 2:40 AM EDT	0	0
May 10, 3:00 AM EDT	0	0
May 10, 3:20 AM EDT	0	0
May 10, 3:40 AM EDT	0	0
May 10, 4:00 AM EDT	0	0
May 10, 4:20 AM EDT	0	0
May 10, 4:40 AM EDT	0	0
May 10, 5:00 AM EDT	0	0
May 10, 5:20 AM EDT	0	0
May 10, 5:40 AM EDT	0	0
May 10, 6:00 AM EDT	0	0
May 10, 6:20 AM EDT	0	0
May 10, 6:40 AM EDT	0	0
May 10, 7:00 AM EDT	0	0
May 10, 7:20 AM EDT	0	0
May 10, 7:40 AM EDT	0	0
May 10, 8:00 AM EDT	0	0
May 10, 8:20 AM EDT	0	0
May 10, 8:40 AM EDT	0	0
May 10, 9:00 AM EDT	0	0
May 10, 9:20 AM EDT	0	0
May 10, 9:40 AM EDT	0	0
May 10, 10:00 AM EDT	0	0
May 10, 10:20 AM EDT	0	0
May 10, 10:40 AM EDT	0	0
May 10, 11:00 AM EDT	0	0
May 10, 11:20 AM EDT	0	0
May 10, 11:40 AM EDT	0	0
May 10, 12:00 PM EDT	0	0
May 10, 12:20 PM EDT	0	0
May 10, 12:40 PM EDT	0	0
May 10, 1:00 PM EDT	0	0
May 10, 1:20 PM EDT	0	0
May 10, 1:40 PM EDT	0	0
May 10, 2:00 PM EDT	0	0
May 10, 2:20 PM EDT	0	0
May 10, 2:40 PM EDT	0	0
May 10, 3:00 PM EDT	0	0
May 10, 3:20 PM EDT	0	0
May 10, 3:40 PM EDT	0	0
May 10, 4:00 PM EDT	0	0
May 10, 4:20 PM EDT	0	0
May 10, 4:40 PM EDT	0	0
May 10, 5:00 PM EDT	0	0
May 10, 5:20 PM EDT	0	0
May 10, 5:40 PM EDT	0	0
May 10, 6:00 PM EDT	0	0
May 10, 6:20 PM EDT	0	0
May 10, 6:40 PM EDT	0	0
May 10, 7:00 PM EDT	0	0
May 10, 7:20 PM EDT	0	0
May 10, 7:40 PM EDT	0	0
May 10, 8:00 PM EDT	0	0
May 10, 8:20 PM EDT	0	0
May 10, 8:40 PM EDT	0	0
May 10, 9:00 PM EDT	0	0
May 10, 9:20 PM EDT	0	0
May 10, 9:40 PM EDT	0	0
May 10, 10:00 PM EDT	0	0
May 10, 10:20 PM EDT	0	0
May 10, 10:40 PM EDT	0	0
May 10, 11:00 PM EDT	0	0
May 10, 11:20 PM EDT	0	0
May 10, 11:40 PM EDT	0	0
May 11, 12:00 AM EDT	0	0
May 11, 12:20 AM EDT	0	0
May 11, 12:40 AM EDT	0	0
May 11, 1:00 AM EDT	0	0
May 11, 1:20 AM EDT	0	0
May 11, 1:40 AM EDT	0	0
May 11, 2:00 AM EDT	0	0

At the moment, we haven't detected any problems at Vidéotron. Are you experiencing issues or an outage? Leave a message in the comments section!

Live Outage Map Near Montréal-Ouest, Quebec

The most recent Vidéotron outage reports came from the following cities: Montréal.

City	Problem Type	Report Time
Montréal	Internet	1 day ago
Montréal	TV	3 days ago
Montréal	Internet	3 days ago
Montréal	Internet	3 days ago
Montréal	Internet	3 days ago
Montréal	Wi-fi	4 days ago

Nearby cities with recent reports

Montréal

6 recent signals

1 day ago

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Vidéotron Issues Reports Near Montréal-Ouest, Quebec

Latest outage, problems and issue reports in Montréal-Ouest and nearby locations:

Kristian Gravenor (@CoolopolisMTL) reported 8 minutes ago from Montréal, Quebec
@videotron no internet here at my home in NDG. Please fix
Katelyn Thomas (@katelynvthomas) reported 9 minutes ago from Westmount, Quebec
I am convinced the person who voices videotron’s automated customer service line is Chandler Bing’s dad.
David MacIntyre (@dave_mac609) reported 13 minutes ago from Montréal, Quebec
@Videotron Three times in the last month you have needed to send a technician to my house to fix my internet and TV, and the same issues keep reoccurring. Internet has been AWOL since last night and TV signal weak. This is absolutely unac-*******-ceptable. Disgraceful. Do better.
Elephant Stone (@ElephantStoneHQ) reported 13 minutes ago from Montréal, Quebec
Anyone else having @Videotron internet issues?
Richard E Flanagan (@phosfiend) reported 13 minutes ago from Montréal, Quebec
@Videotron internet seems to be down for folks in Hudson/St lazare
Khai. 💉💉 💉 😷 (@sumtimw0ng) reported 17 minutes ago from Montréal, Quebec
Great. Videotron seems to be unstable. 3rd time losing connection today 🤌
Kathy M (@kathym425) reported 20 minutes ago from Montréal, Quebec
@Videotron Thank you for the explanation. Unfortunately, I'm now going to have to pay for another service to be able to access my favourite shows. No savings for me 🙁
sbg4evr (@sbg4evr) reported 21 minutes ago from Montréal, Quebec
@Videotron is service down? No Helix, no tv or internet access
martin lutteral 🇨🇦 (@mlutteral) reported 24 minutes ago from Montréal, Quebec
@Videotron There's another blackout now,and I've been waiting on the phone for the last 20minutes. Tell me how your service doesn't suck again? Gassholes
Dan Carnelly (@dancarnelly) reported 25 minutes ago from Montréal, Quebec
So @Videotron tech support no longer 24/7 but now only from 9am? Wow, it’s just like living back in France. Got to take time out of work to get anything done.
Droussy 🎙🔥 (@DroussyBabe) reported 34 minutes ago from Montréal, Quebec
Fix this **** Now !! @Videotron #enjeuxmajeurs
martin lutteral 🇨🇦 (@mlutteral) reported 37 minutes ago from Montréal, Quebec
Another internet blackout brought to you by the clowns at @Videotron The quality of their service has dropped to unbearable levels. ******* idiots
Elephant Stone (@ElephantStoneHQ) reported 40 minutes ago from Montréal, Quebec
@MikeSidel @Videotron Sucks
Priesh Mistry (@TheMistryUK) reported 41 minutes ago from Dorval, Quebec
@Videotron Service just went down again in Dorval. Worked for about 5-6hrs.
sbg4evr (@sbg4evr) reported 43 minutes ago from Montréal, Quebec
@JokeSins @Videotron Montreal also. My personal service is down. However, my commercial internet is working 🤔
Issa Sissoko (@IssaCheckmate) reported 43 minutes ago from Montréal, Quebec
@Videotron is this the customer experience you want for your clients? So if I don’t have the money to pay $400 that I wasn’t supposed to be charged upfront, then you cut off my service and still leave me with the bill? This is none sense.
KitEdotca (@KittEdotca) reported 45 minutes ago from Westmount, Quebec
@Videotron so, erm, you’re internet is down?
Issa Sissoko (@IssaCheckmate) reported 56 minutes ago from Montréal, Quebec
@sol_da_ @Videotron The audacity they have. + the representatives I spoke to had such bad attitudes. They tried to make it seem like they were doing me a favor or something.
M▼RKDIEZ (@markdiez514) reported 57 minutes ago from Montréal, Quebec
@Videotron what’s going on with your internet wtf?!?!?
Jaaaaaayyyyy (@zerojay) reported 57 minutes ago from Montréal, Quebec
Videotron internet is down anyways so even if my modem was spared, I'd still be unable to work.

Vidéotron Issues Reports

Latest outage, problems and issue reports in social media:

Sacha Lempka (@Sachtradamus) reported 2 minutes ago
Hey @Videotron , please fix your feed on the Golf Channel. It is supposed to be showing day 1 of the Ryder Cup and it is showing an old Documentary instead. Thank you in advance.
stephanie 🌻 (@31to76) reported 3 minutes ago
is anyone’s videotron internet super slow? mine has been like this since yesterday but not sure if it’s just me.
Mad Treelivin’ (@unacceptedTOON) reported 4 minutes ago
@FreedomMobile @jjlad943674 No no. It’s true. The service has gone down hill since videotron took over
livingdead360 (@livingdead360) reported 9 minutes ago
@Videotron when is internet service going to be fixed in Laval H7V region??? Its been cutting in and out since Friday night!!
Kamelia (@money_pulasi) reported 11 minutes ago
**** soft launching, Imma buy all the ******* banner, all the advertisement, all the videotron this ******* country. Everybody needs to know.
Linda Moll (@LindaMoll22169) reported 12 minutes ago
@MartinSLewis Not in the last 6 months but was a Virgin Media customer from when it was Videotron, then Mercury, etc so about 28 years. Last few years had constant problems in renting films whereby it would play for 30 mins if I was incredibly lucky then freeze so stopped renting films.
François Caron 🇨🇦 (@Milnoc) reported 15 minutes ago
@fanCRTCProfling I'm currently having a Vidéotron mobile data outage. Very rare. I think a cell tower died in Kanata North of the 417.
Morin (@MorinLoL1) reported 20 minutes ago
@drewlevin IDK if you are able to put me in contact with the right person, but there has been a disconnection problem with all Videotron (Internet provider) users in Quebec, Canada since last patch... We randomly DC for 30 seconds literally every game/few times a game. Only LOL.
Grok (@grok) reported 21 minutes ago
@mycenaean2024 Yeah, since Videotron owns Freedom Mobile their 5G/5G+ networks are closely aligned now (recent 3800MHz upgrades push peaks toward 1Gbps in strong spots like AB/ON). Real-world averages often 100-500Mbps depending on location/signal. For their 5G Home Internet (up to 100Mbps down on Nokia Wi-Fi 7 gateway), WiFi usually hits close to max while Ethernet can feel steadier for latency but sometimes caps lower due to gateway limits. What's your actual test results?
Detlef (@Detlef) reported 26 minutes ago
@Videotron Hey @Videotron, April 11th and still no Helix service. What's up? Give me some news.