Vidéotron Outage Report in Montréal-Ouest, Quebec

Problems in the last 24 hours in Montréal-Ouest, Quebec

The chart below shows the number of Vidéotron reports we have received in the last 24 hours from users in Montréal-Ouest, Quebec and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Most Reported Problems

The following are the most recent problems reported by Vidéotron users through our website.

• Internet (60%)
• Wi-fi (18%)
• TV (8%)
• Total Blackout (7%)
• E-mail (4%)
• Phone (2%)

Live Outage Map Near Montréal-Ouest, Quebec

The most recent Vidéotron outage reports came from the following cities: Montréal, Saint-Constant, Laval, Mercier, Longueuil, La Prairie, Dollard-Des Ormeaux, Pointe-Claire, and Boisbriand.

City	Problem Type	Report Time
Montréal	Internet	2 days ago
Montréal	Internet	2 days ago
Montréal	Wi-fi	7 days ago
Montréal	Internet	10 days ago
Montréal	Total Blackout	10 days ago
Montréal	Total Blackout	11 days ago

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Vidéotron Issues Reports Near Montréal-Ouest, Quebec

Latest outage, problems and issue reports in Montréal-Ouest and nearby locations:

• 
  Priesh Mistry (@TheMistryUK) reported 50 seconds ago from Dorval, Quebec

  @Videotron Service just went down again in Dorval. Worked for about 5-6hrs.

• 
  mohan eappen (@mohaneappen) reported 1 minute ago from Dollard-Des Ormeaux, Quebec

  @Videotron Hydro came back last night around 11:00 pm but Helix does not want to reconnect Should I attempt to call Customer Service ? I am in Pointe Claire H9R 5X9

• 
  Jaaaaaayyyyy (@zerojay) reported 3 minutes ago from Montréal, Quebec

  @Videotron It appears that there is an internet outage here. Are there any known active outages in NDG/CDN?

• 
  DARRELL (@darealityy) reported 3 minutes ago from Brossard, Quebec

  @NobuBergy @Videotron Damn times are hard out here!

• 
  Brommelier (@jonjerkone) reported 14 minutes ago from Westmount, Quebec

  When a customer has a @videotron or @sympatico or @aol email 🚩🚩🚩🚩🚩🚩🚩🚩🚩🚩🚩🚩🚩🚩🚩🚩🚩🚩

• 
  Miss McSilly | Montréal, Qc (@MissMcSilly) reported 17 minutes ago from Renaud, Quebec

  If you decide to register your business and need a provider PLEASE DO NOT USE @Videotron They are the worst. Overpriced and their customer service is the worst. I’ve been on the line over 1h 30 and they keep transferring me like a ping pong ball! 🏓

• 
  Kristian Gravenor (@CoolopolisMTL) reported 18 minutes ago from Montréal, Quebec

  @videotron no internet here at my home in NDG. Please fix

• 
  HowYouDrouin92 (@HowYouDrouin92) reported 19 minutes ago from Laval, Quebec

  @Videotron is so bad. I cant ******* watch the @RocketLaval because of their bad service.

• 
  martin lutteral 🇨🇦 (@mlutteral) reported 26 minutes ago from Montréal, Quebec

  @Videotron There's another blackout now,and I've been waiting on the phone for the last 20minutes. Tell me how your service doesn't suck again? Gassholes

• 
  Richard E Flanagan (@phosfiend) reported 31 minutes ago from Montréal, Quebec

  @Videotron internet seems to be down for folks in Hudson/St lazare

• 
  HowYouDrouin92 (@HowYouDrouin92) reported 34 minutes ago from Laval, Quebec

  Anyone has a stream for the Laval Rocket game? Videotron won't let us connect to the website of rds and the link to change the password is just not working.

• 
  Juliana C 🏳️‍🌈 (@juycer) reported 35 minutes ago from Longueuil, Quebec

  Besides providing a service with a speed way lower than I hired, @Videotron now is not working at all. I guess it’s time to change.

• 
  Jaaaaaayyyyy (@zerojay) reported 42 minutes ago from Montréal, Quebec

  2am thunderstrike overhead fried my Google wifi, Videotron cable modem, a network switch and possibly my ethernet card on my main PC. Very glad I kept a backup router so I can at least get internal services (Plex) back up.

• 
  Miss McSilly | Montréal, Qc (@MissMcSilly) reported 45 minutes ago from Renaud, Quebec

  If you have a business please do NOT use @Videotron nor Vidéotron Affaire. They are the worst. I’ve been on the line for 1:20 being pass around like it’s a ********! All I’m trying to do is paid them and ask about my plan…that’s the worst part 🥲

• 
  martin lutteral 🇨🇦 (@mlutteral) reported 45 minutes ago from Montréal, Quebec

  @Videotron You don't have a technical support. I've been waiting 45 minutes and nobody pick up. You are pathetic

• 
  Khai. 💉💉 💉 😷 (@sumtimw0ng) reported 46 minutes ago from Montréal, Quebec

  Great. Videotron seems to be unstable. 3rd time losing connection today 🤌

• 
  martin lutteral 🇨🇦 (@mlutteral) reported 46 minutes ago from Montréal, Quebec

  @Videotron I've been a loyal client for the last 17 years. I don't know who's making the big decisions in your company, but (s)he is a ******* idiot. In the span of about one year you went from the best ISP in town to one of the worst. Time to move.

• 
  Jaaaaaayyyyy (@zerojay) reported 52 minutes ago from Montréal, Quebec

  Videotron internet is down anyways so even if my modem was spared, I'd still be unable to work.

• 
  Beth W (@bunnyette) reported 56 minutes ago from Montréal, Quebec

  @Videotron you bill my elderly mother for unreturned items that were returned in October. Yet I have to go to the store to fix it? I’m in Toronto?

• 
  Beth W (@bunnyette) reported 57 minutes ago from Montréal, Quebec

  @Videotron you billed my elderly mother for items returned in October but I’m the one who has to go to the store to get this fixed? I’m in 😬Toronto! Great customer service

Vidéotron Issues Reports

Latest outage, problems and issue reports in social media:

• 
  martin lutteral 🇨🇦 (@mlutteral) reported 6 minutes ago from Montréal, Quebec

  @Videotron I've been a loyal client for the last 17 years. I don't know who's making the big decisions in your company, but (s)he is a ******* idiot. In the span of about one year you went from the best ISP in town to one of the worst. Time to move.

• 
  Jacques René Giguère (@econseptiles) reported 13 minutes ago

  @stephenfgordon Robocall are too whatever. And my voicemail does not allow me to delete them before the end. Damn Videotron.

• 
  JessieKYosko (@JessieKYosko) reported 15 minutes ago

  @Videotron down?

• 
  bryn (@tallahustler) reported 17 minutes ago

  @NoLore why the hell does videotron need to access your twitter account to fix your internet connection???

• 
  DJ STAR Q (@DJStarQ) reported 19 minutes ago

  @Videotron The outage….

• 
  Commissioner Miner (@fanCRTCProfling) reported 19 minutes ago

  @VassB @jamespmcleod @Bryson_M Then there was the fight I has with one lady who said you are forced to buy Bell telephone service and pay it. It will be on the bill. I said a videotron outlet is there (I pointed to it). I will buy their voip & internet. Boy did that end in a fight. She went banana's.

• 
  mrty🏴‍☠️ (@your_boi_marty) reported 22 minutes ago

  @Videotron **** you stop sending me broken routers

• 
  Commissioner Miner (@fanCRTCProfling) reported 24 minutes ago

  @VassB @jamespmcleod @Bryson_M Some very big issues here in marketing, exclusivity and in being forced to pay Bell (or videotron) for a service u will not use or even want.

• 
  John G KBO (@madhi19) reported 26 minutes ago

  @Maelstrom78 Still pretty damn expensive. Between Videotron helix and two PM cell I hardly pay more than $200. Best thing that ever happen to my bills was moving where Bell didn't have any fiber.

• 
  Commissioner Miner (@fanCRTCProfling) reported 30 minutes ago

  @jus_bou @CTV @Videotron so in firefox, go to tools menu, then select options, then select Privacy, then enable 3rd party cookies. That should fix it. If not, then u will have to start looking at an script/ad blockers.