Vidéotron Outage Report in Montréal-Ouest, Quebec

Problems in the last 24 hours in Montréal-Ouest, Quebec

The chart below shows the number of Vidéotron reports we have received in the last 24 hours from users in Montréal-Ouest, Quebec and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Most Reported Problems

The following are the most recent problems reported by Vidéotron users through our website.

• Internet (60%)
• Wi-fi (18%)
• TV (8%)
• Total Blackout (7%)
• E-mail (4%)
• Phone (2%)

Live Outage Map Near Montréal-Ouest, Quebec

The most recent Vidéotron outage reports came from the following cities: Montréal, Saint-Constant, Laval, Mercier, Longueuil, La Prairie, Dollard-Des Ormeaux, Pointe-Claire, and Boisbriand.

City	Problem Type	Report Time
Montréal	Internet	3 days ago
Montréal	Internet	3 days ago
Montréal	Wi-fi	8 days ago
Montréal	Internet	10 days ago
Montréal	Total Blackout	11 days ago
Montréal	Total Blackout	11 days ago

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Vidéotron Issues Reports Near Montréal-Ouest, Quebec

Latest outage, problems and issue reports in Montréal-Ouest and nearby locations:

• 
  Fha Gauthier (@voilalasoupe) reported 3 minutes ago from Laval, Quebec

  Thanks to the @Videotron Twitter team for the follow up and taking charge of my case when the call center was no able to do it. Really appreciate the help and resolution.

• 
  🌸 L i v L a u g h L o v e 🇹🇹 🇵🇱 (@piccologang) reported 4 minutes ago from Dollard-Des Ormeaux, Quebec

  When Videotron calls you to solve your problems, but actually doesn't lmao.

• 
  sbg4evr (@sbg4evr) reported 4 minutes ago from Montréal, Quebec

  @Videotron is service down? No Helix, no tv or internet access

• 
  🌸 L i v L a u g h L o v e 🇹🇹 🇵🇱 (@piccologang) reported 6 minutes ago from Dollard-Des Ormeaux, Quebec

  Don't ever go to @Videotron. Worst customer service ever. They make a mistake and you still gotta pay for it.

• 
  lawrence bass (@lbass007) reported 7 minutes ago from Laval, Quebec

  @Videotron I have been having audio issues on channel 607 CTV Montreal, the audio cuts out. this has been happening a lot lately

• 
  Kathy M (@kathym425) reported 17 minutes ago from Montréal, Quebec

  @Videotron Thank you for the explanation. Unfortunately, I'm now going to have to pay for another service to be able to access my favourite shows. No savings for me 🙁

• 
  m@rie (@mtn_carnet) reported 20 minutes ago from Montréal, Quebec

  @Videotron Service internet.

• 
  sbg4evr (@sbg4evr) reported 20 minutes ago from Montréal, Quebec

  @JokeSins @Videotron Montreal also. My personal service is down. However, my commercial internet is working 🤔

• 
  Felipe PJ (@fjvost) reported 25 minutes ago from Montréal, Quebec

  Anybody else out of wifi internet? Seems to be an issue with @Videotron and @BellMediaPR on the east coast... #internetdown

• 
  Badr S. Masri (@badrmasri) reported 26 minutes ago from Laval, Quebec

  @Videotron hi, fir some reason the helix app considers @joinClubhouse a threat. How can I fix that?

• 
  Tom (@dirtydinarzo) reported 28 minutes ago from Kirkland, Quebec

  @KayleaPeres @omar___a1 A few weeks ago they said their system was down but yeah videotron is some of the worst wifi

• 
  🌸 L i v L a u g h L o v e 🇹🇹 🇵🇱 (@piccologang) reported 31 minutes ago from Dollard-Des Ormeaux, Quebec

  @Videotron has the worst customer service.

• 
  Nick Chrysanthakopoulos (@NickChrysantha1) reported 37 minutes ago from Montréal, Quebec

  @fagstein @Videotron No internet problem on my Videotron account but two days ago I did notice my Videotron PVR cable box's time display was lagging by seven minutes!! Never saw that before. Just putting it out there.

• 
  M▼RKDIEZ (@markdiez514) reported 39 minutes ago from Montréal, Quebec

  @Videotron what’s going on with your internet wtf?!?!?

• 
  Kathy M (@kathym425) reported 39 minutes ago from Montréal, Quebec

  @lesleychestrman @Bell_Support Good for you! Bell customer service sucks. I dumped them years ago and have been a happy Videotron client ever since.

• 
  Droussy 🎙🔥 (@DroussyBabe) reported 45 minutes ago from Montréal, Quebec

  Fix this **** Now !! @Videotron #enjeuxmajeurs

• 
  khai (@sumtimw0ng) reported 49 minutes ago from Montréal, Quebec

  Hm, Videotron Internet is unstable tonight...

• 
  Elephant Stone (@ElephantStoneHQ) reported 54 minutes ago from Montréal, Quebec

  @MikeSidel @Videotron Sucks

• 
  SalaUddin (@salauddinshah99) reported 55 minutes ago from Laval, Quebec

  @fizz_ca @Videotron Me and brother @mdnaseershah are working from home. We have clients to meet online and there’s no network!!! Like seriously?????? Pls fix ASAP!!!!

• 
  Elephant Stone (@ElephantStoneHQ) reported 55 minutes ago from Montréal, Quebec

  Anyone else having @Videotron internet issues?

Vidéotron Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Bob Barbagallo (@gongman) reported 6 minutes ago

  @Videotron 1. Never got an email. 2. Videotron has removed two features of a subscription I am paying for, how do you suggest I get the functionality back. I never asked for a new app. I don’t need the new functions. I need the ability to record remotely and the remote control.

• 
  Thomas Markus (@thomas_markus1) reported 7 minutes ago

  @Videotron pixel breakup issue with CNN!

• 
  Kevin Petker - Princess World👑 - FUNDED! (@KevinPetker) reported 9 minutes ago

  @Videotron Talked to a support agent at 8:55pm, "Should be half an hour or so.", well it's 10:04pm, no messages, no tech. My kids are in bed, don't need someone stomping around. Why do I need to call/follow-up? Why am I not being informed? This a full day without phone or internet.

• 
  Brommelier (@jonjerkone) reported 11 minutes ago from Westmount, Quebec

  When a customer has a @videotron or @sympatico or @aol email 🚩🚩🚩🚩🚩🚩🚩🚩🚩🚩🚩🚩🚩🚩🚩🚩🚩🚩

• 
  François Caron (@Milnoc) reported 13 minutes ago

  @fagstein Considering how bad of a reputation the Freedom brand has, rebranding it might help, but only if the service improves dramatically so as not to harm the Videotron brand.

• 
  Marcel de Hêtre (@marceldehetre) reported 15 minutes ago

  @Videotron you can tell the temperature of my Gateway but you can’t find the source of the noise on our signal so our internet connection drops every 15 minutes…

• 
  jaydeee rn soon (@sweetjaydeee) reported 16 minutes ago

  @Videotron why is our internet so slow, sometimes not even working during afternoon and evening these past few weeks even though the cables/wires have been changed by your technician last month already.

• 
  Marie-Michele Neron (@mmneron27) reported 18 minutes ago

  @Videotron service down in Rouyn-Noranda. Any news incoming ?

• 
  Kevin Petker - Princess World👑 - FUNDED! (@KevinPetker) reported 18 minutes ago

  "A technician will be with you within minutes or hours." Such a helpful addendum to the "Will arrive between 7:30am and 8:30pm" initial timeframe, @Videotron! Yes, I know things are busy and unpredictable, but better messaging would help.

• 
  Marissa Sidel (@marissasidel1) reported 18 minutes ago

  @BellCare After a week of getting ****** around with no shows and no return calls for faulty equipment we finally made the switch to @Videotron. Everything works and the speed is like lightning. You’ll never see us again.