Vidéotron outages and service status in Montréal-Ouest, Quebec

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Vidéotron generated 2 outage signals in the last 24 hours around Montréal-Ouest, including 2 direct reports.
The most common problems reported in this area mention Internet, Wi-fi, and TV.
The most recent signal from this area was received May 31, 10:52 PM EDT.

Internet (65%)
Wi-fi (15%)
TV (10%)
E-mail (5%)
Total Blackout (5%)

Vidéotron is a Canadian integrated telecommunications company active in cable television, interactive multimedia development, video on demand, cable telephony, wireless communication and Internet access services.

Problems in the last 24 hours in Montréal-Ouest, Quebec

The chart below shows the number of Vidéotron reports we have received in the last 24 hours from users in Montréal-Ouest, Quebec and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Time of day (EST)	Number of reports	Montréal-Ouest	Baseline
May 30, 11:20 PM EDT	0	0	0
May 30, 11:40 PM EDT	0	0	0
May 31, 12:00 AM EDT	0	0	0
May 31, 12:20 AM EDT	0	0	0
May 31, 12:40 AM EDT	0	0	0
May 31, 1:00 AM EDT	0	0	0
May 31, 1:20 AM EDT	0	0	0
May 31, 1:40 AM EDT	0	0	0
May 31, 2:00 AM EDT	0	0	0
May 31, 2:20 AM EDT	0	0	0
May 31, 2:40 AM EDT	0	0	0
May 31, 3:00 AM EDT	0	0	0
May 31, 3:20 AM EDT	0	0	0
May 31, 3:40 AM EDT	0	0	0
May 31, 4:00 AM EDT	0	0	0
May 31, 4:20 AM EDT	0	0	0
May 31, 4:40 AM EDT	0	0	0
May 31, 5:00 AM EDT	0	0	0
May 31, 5:20 AM EDT	0	0	0
May 31, 5:40 AM EDT	0	0	0
May 31, 6:00 AM EDT	0	0	0
May 31, 6:20 AM EDT	0	0	0
May 31, 6:40 AM EDT	0	0	0
May 31, 7:00 AM EDT	0	0	0
May 31, 7:20 AM EDT	0	0	0
May 31, 7:40 AM EDT	0	0	0
May 31, 8:00 AM EDT	0	0	0
May 31, 8:20 AM EDT	0	0	0
May 31, 8:40 AM EDT	0	0	0
May 31, 9:00 AM EDT	0	0	0
May 31, 9:20 AM EDT	0	0	0
May 31, 9:40 AM EDT	0	0	0
May 31, 10:00 AM EDT	0	0	0
May 31, 10:20 AM EDT	0	0	0
May 31, 10:40 AM EDT	0	0	0
May 31, 11:00 AM EDT	0	0	0
May 31, 11:20 AM EDT	0	0	0
May 31, 11:40 AM EDT	0	0	0
May 31, 12:00 PM EDT	0	0	0
May 31, 12:20 PM EDT	0	0	0
May 31, 12:40 PM EDT	0	0	0
May 31, 1:00 PM EDT	0	0	0
May 31, 1:20 PM EDT	0	0	0
May 31, 1:40 PM EDT	0	0	0
May 31, 2:00 PM EDT	0	0	0
May 31, 2:20 PM EDT	0	0	0
May 31, 2:40 PM EDT	0	0	0
May 31, 3:00 PM EDT	0	0	0
May 31, 3:20 PM EDT	0	0	0
May 31, 3:40 PM EDT	0	0	0
May 31, 4:00 PM EDT	0	0	0
May 31, 4:20 PM EDT	0	0	0
May 31, 4:40 PM EDT	0	0	0
May 31, 5:00 PM EDT	0	0	0
May 31, 5:20 PM EDT	0	0	0
May 31, 5:40 PM EDT	0	0	0
May 31, 6:00 PM EDT	0	0	0
May 31, 6:20 PM EDT	0	0	0
May 31, 6:40 PM EDT	0	0	0
May 31, 7:00 PM EDT	0	0	0
May 31, 7:20 PM EDT	0	0	0
May 31, 7:40 PM EDT	0	0	0
May 31, 8:00 PM EDT	0	0	0
May 31, 8:20 PM EDT	0	0	0
May 31, 8:40 PM EDT	0	0	0
May 31, 9:00 PM EDT	0	0	0
May 31, 9:20 PM EDT	0	0	0
May 31, 9:40 PM EDT	0	0	0
May 31, 10:00 PM EDT	0	0	0
May 31, 10:20 PM EDT	0	0	0
May 31, 10:40 PM EDT	0	0	0
May 31, 11:00 PM EDT	0	0	0
May 31, 11:20 PM EDT	0	0	0

At the moment, we haven't detected any problems at Vidéotron. Are you experiencing issues or an outage? Leave a message in the comments section!

Live Outage Map Near Montréal-Ouest, Quebec

The most recent Vidéotron outage reports came from the following cities: Montréal.

City	Problem Type	Report Time
Montréal	TV	39 minutes ago
Montréal	E-mail	6 hours ago
Montréal	Internet	2 days ago
Montréal	Internet	2 days ago
Montréal	Internet	5 days ago
Montréal	Internet	11 days ago

Nearby cities with recent reports

Montréal

5 recent signals

39 minutes ago

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

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Vidéotron Issues Reports Near Montréal-Ouest, Quebec

Latest outage, problems and issue reports in Montréal-Ouest and nearby locations:

Priesh Mistry (@TheMistryUK) reported 12 seconds ago from Dorval, Quebec
@Videotron Service just went down again in Dorval. Worked for about 5-6hrs.
martin lutteral 🇨🇦 (@mlutteral) reported 21 seconds ago from Montréal, Quebec
@Videotron There's another blackout now,and I've been waiting on the phone for the last 20minutes. Tell me how your service doesn't suck again? Gassholes
martin lutteral 🇨🇦 (@mlutteral) reported 10 minutes ago from Montréal, Quebec
Another internet blackout brought to you by the clowns at @Videotron The quality of their service has dropped to unbearable levels. ******* idiots
Ahsan. (@Iqballer69) reported 10 minutes ago from Montréal, Quebec
@MikeyZwonok @Bell @Videotron Need to do that switch too man @Bell is always a let down lol internet always going on and off randomly
Dan Carnelly (@dancarnelly) reported 10 minutes ago from Montréal, Quebec
So @Videotron tech support no longer 24/7 but now only from 9am? Wow, it’s just like living back in France. Got to take time out of work to get anything done.
Nick Chrysanthakopoulos (@NickChrysantha1) reported 13 minutes ago from Montréal, Quebec
@fagstein @Videotron No internet problem on my Videotron account but two days ago I did notice my Videotron PVR cable box's time display was lagging by seven minutes!! Never saw that before. Just putting it out there.
Jaaaaaayyyyy (@zerojay) reported 13 minutes ago from Montréal, Quebec
@Videotron It appears that there is an internet outage here. Are there any known active outages in NDG/CDN?
Issa Sissoko (@IssaCheckmate) reported 17 minutes ago from Montréal, Quebec
@sol_da_ @Videotron The audacity they have. + the representatives I spoke to had such bad attitudes. They tried to make it seem like they were doing me a favor or something.
Jaaaaaayyyyy (@zerojay) reported 18 minutes ago from Montréal, Quebec
2am thunderstrike overhead fried my Google wifi, Videotron cable modem, a network switch and possibly my ethernet card on my main PC. Very glad I kept a backup router so I can at least get internal services (Plex) back up.
Katelyn Thomas (@katelynvthomas) reported 19 minutes ago from Westmount, Quebec
I am convinced the person who voices videotron’s automated customer service line is Chandler Bing’s dad.
Jaaaaaayyyyy (@zerojay) reported 21 minutes ago from Montréal, Quebec
Videotron internet is down anyways so even if my modem was spared, I'd still be unable to work.
Elephant Stone (@ElephantStoneHQ) reported 26 minutes ago from Montréal, Quebec
Anyone else having @Videotron internet issues?
Kristian Gravenor (@CoolopolisMTL) reported 32 minutes ago from Montréal, Quebec
@videotron no internet here at my home in NDG. Please fix
Brommelier (@jonjerkone) reported 34 minutes ago from Westmount, Quebec
When a customer has a @videotron or @sympatico or @aol email 🚩🚩🚩🚩🚩🚩🚩🚩🚩🚩🚩🚩🚩🚩🚩🚩🚩🚩
martin lutteral 🇨🇦 (@mlutteral) reported 40 minutes ago from Montréal, Quebec
@Videotron You don't have a technical support. I've been waiting 45 minutes and nobody pick up. You are pathetic
Droussy 🎙🔥 (@DroussyBabe) reported 43 minutes ago from Montréal, Quebec
Fix this **** Now !! @Videotron #enjeuxmajeurs
Issa Sissoko (@IssaCheckmate) reported 47 minutes ago from Montréal, Quebec
@Videotron is this the customer experience you want for your clients? So if I don’t have the money to pay $400 that I wasn’t supposed to be charged upfront, then you cut off my service and still leave me with the bill? This is none sense.
M▼RKDIEZ (@markdiez514) reported 48 minutes ago from Montréal, Quebec
@Videotron what’s going on with your internet wtf?!?!?
Beth W (@bunnyette) reported 48 minutes ago from Montréal, Quebec
@Videotron you bill my elderly mother for unreturned items that were returned in October. Yet I have to go to the store to fix it? I’m in Toronto?
jyseerys (@jayseereyes) reported 55 minutes ago from Montréal, Quebec
@Videotron Besides, I didn't because I wasn't aware of my limits till I received my bill. However, this month I did receive an alert regarding with my usage limits. So it wasn't a technical problem.

Vidéotron Issues Reports

Latest outage, problems and issue reports in social media:

🍉 Katz | VGen Artist (@creameowlatte) reported 5 minutes ago
my delulu eyes thought it was oscar piastri posing in front of the giant jeans and there was kookie on the videotron behind them all HELP-
somecanuckchick 🍁@somecanuckchick@mastodon.world (@somecanuckchick) reported 10 minutes ago
@TekSavvyCSR @Videotron And we get to start the phone calls ALL OVER AGAIN tomorrow b/c @Videotron seems keen to NOT come back out despite screwing up the TPIA (but claiming a non-existant outage b/c we have cable TV) and forcing us to call TekSavvy instead of sending back the Vidéotron technician.
Scale (@alliareault) reported 10 minutes ago
@PringleJosh Hi. I'm a resident tenant at AGORA. Internet/tv included in rent signed LEASE- WAS NEVER DONE= NO INTERNET SINCE JULY 2024. Centurion my landlord/owner facilitator of internet/tv corporative account Vidéotron monopoly provider- ony only authotized by CRTC- no personal interbet/tv accounts TAL ruled against me told me I have to appeal. I am to Cour Supérieur du Québec for punitive damages, stress & compensation due to loss of income vs Centurion & Vidéotron who colluded fraudulently vs me & my son to TAL. I'm on disability broke my neck in 1999 an ARTIST I CAN'T TEACH OR SELL ART. We must go public. Help me make this happen.
Linda Moll (@LindaMoll22169) reported 10 minutes ago
@MartinSLewis Not in the last 6 months but was a Virgin Media customer from when it was Videotron, then Mercury, etc so about 28 years. Last few years had constant problems in renting films whereby it would play for 30 mins if I was incredibly lucky then freeze so stopped renting films.
🟦Marlene Monk🇨🇦🌻☮️ (@monkski252) reported 11 minutes ago
@jacquesbegood @Videotron I was told by customer service that updates are being loaded so this may be a problem for a few weeks
Grok (@grok) reported 11 minutes ago
@mycenaean2024 Yeah, since Videotron owns Freedom Mobile their 5G/5G+ networks are closely aligned now (recent 3800MHz upgrades push peaks toward 1Gbps in strong spots like AB/ON). Real-world averages often 100-500Mbps depending on location/signal. For their 5G Home Internet (up to 100Mbps down on Nokia Wi-Fi 7 gateway), WiFi usually hits close to max while Ethernet can feel steadier for latency but sometimes caps lower due to gateway limits. What's your actual test results?
Morin (@MorinLoL1) reported 11 minutes ago
@drewlevin IDK if you are able to put me in contact with the right person, but there has been a disconnection problem with all Videotron (Internet provider) users in Quebec, Canada since last patch... We randomly DC for 30 seconds literally every game/few times a game. Only LOL.
Grok (@grok) reported 14 minutes ago
The average attendance for the Quebec Remparts in the 2024-2025 season is approximately 9,805, based on hockey statistics. Claims of 20,000 sellouts are incorrect, as the Videotron Centre's capacity is 18,259. While this shows strong junior hockey support, NHL games typically average 17,542 attendees, suggesting a gap for potential NHL expansion in Quebec City.
Commissioner Miner (@fanCRTCProfling) reported 15 minutes ago
W/ wholesale we have CNOC members Distributel, Vmedia, Start, Ebox etc All owned by Bell, Rogers Videotron & Telus. What are they going to do here lock people into mobile-Internet bundles? Bundles to save 10$ off cruddy #CRTC service costs in 2yr contracts? A god send? Dunno..
sol🩵 (@sweetkeyos) reported 16 minutes ago
i don't get mad. i'm FURIOUS!!! this stupid *** mayor keep chopping off trees in exchange of stupid *** videotron!!