Vidéotron Outage Report in Montréal-Ouest, Quebec
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Vidéotron is a Canadian integrated telecommunications company active in cable television, interactive multimedia development, video on demand, cable telephony, wireless communication and Internet access services.
Problems in the last 24 hours in Montréal-Ouest, Quebec
The chart below shows the number of Vidéotron reports we have received in the last 24 hours from users in Montréal-Ouest, Quebec and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Vidéotron. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Vidéotron users through our website.
- Internet (60%)
- Wi-fi (18%)
- TV (9%)
- Total Blackout (7%)
- E-mail (4%)
- Phone (1%)
Live Outage Map Near Montréal-Ouest, Quebec
The most recent Vidéotron outage reports came from the following cities: Montréal, Saint-Constant, Laval, Mercier, Longueuil, La Prairie, Dollard-Des Ormeaux, Pointe-Claire, and Boisbriand.
| City | Problem Type | Report Time |
|---|---|---|
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Internet | 15 hours ago |
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Internet | 1 day ago |
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Wi-fi | 6 days ago |
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Internet | 9 days ago |
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Total Blackout | 9 days ago |
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Total Blackout | 9 days ago |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
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Vidéotron Issues Reports Near Montréal-Ouest, Quebec
Latest outage, problems and issue reports in Montréal-Ouest and nearby locations:
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Issa Sissoko (@IssaCheckmate) reported from Montréal, QuebecI switched to @Videotron on June 8th 2021. They offered their high speed internet service, Helix with no installation fees. They gave me 2 options: - Pay for equipment upfront: $388+ tax OR - Pay $12 + tax/month for 24 months. I went with the 2nd option. But guess what?
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Issa Sissoko (@IssaCheckmate) reported from Montréal, Quebec@Videotron still charged me upfront $388+ tax with installation fees of $60 even though I chose to pay in $12 for 24 months. When my bill came out on July 9th, I called customer service. They told me it was a mistake and that they would see what they could do. Lol
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Tom (@dirtydinarzo) reported from Kirkland, Quebec@KayleaPeres @omar___a1 A few weeks ago they said their system was down but yeah videotron is some of the worst wifi
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martin lutteral 🇨🇦 (@mlutteral) reported from Montréal, QuebecAnother internet blackout brought to you by the clowns at @Videotron The quality of their service has dropped to unbearable levels. ******* idiots
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🌸 L i v L a u g h L o v e 🇹🇹 🇵🇱 (@piccologang) reported from Dollard-Des Ormeaux, Quebec@Videotron has the worst customer service.
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Sean Lloyd (@SeanLloyd93) reported from Montréal, Quebec@Bell_Support I'll need someone to reach me very soon or I will be calling @Videotron tomorrow. Never have I had such bad service
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sbg4evr (@sbg4evr) reported from Montréal, Quebec@JokeSins @Videotron Montreal also. My personal service is down. However, my commercial internet is working 🤔
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🌸 L i v L a u g h L o v e 🇹🇹 🇵🇱 (@piccologang) reported from Dollard-Des Ormeaux, QuebecWhen Videotron calls you to solve your problems, but actually doesn't lmao.
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KitEdotca (@KittEdotca) reported from Westmount, Quebec@Videotron so, erm, you’re internet is down?
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Badr S. Masri (@badrmasri) reported from Laval, Quebec@Videotron hi, fir some reason the helix app considers @joinClubhouse a threat. How can I fix that?
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Issa Sissoko (@IssaCheckmate) reported from Montréal, Quebec@sol_da_ @Videotron The audacity they have. + the representatives I spoke to had such bad attitudes. They tried to make it seem like they were doing me a favor or something.
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Issa Sissoko (@IssaCheckmate) reported from Montréal, Quebec@Videotron said this kind of thing happens (often?) & that the only option I have is to accept their “courtesy” of $75 and pay the rest otherwise i will receive late fees and eventually they will cut off my service and come get the equipment but that I would still have to pay.
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Kathy M (@kathym425) reported from Montréal, Quebec@lesleychestrman @Bell_Support Good for you! Bell customer service sucks. I dumped them years ago and have been a happy Videotron client ever since.
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SalaUddin (@salauddinshah99) reported from Laval, Quebec@fizz_ca @Videotron Me and brother @mdnaseershah are working from home. We have clients to meet online and there’s no network!!! Like seriously?????? Pls fix ASAP!!!!
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🌸 L i v L a u g h L o v e 🇹🇹 🇵🇱 (@piccologang) reported from Dollard-Des Ormeaux, QuebecDon't ever go to @Videotron. Worst customer service ever. They make a mistake and you still gotta pay for it.
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Nick Chrysanthakopoulos (@NickChrysantha1) reported from Montréal, Quebec@fagstein @Videotron No internet problem on my Videotron account but two days ago I did notice my Videotron PVR cable box's time display was lagging by seven minutes!! Never saw that before. Just putting it out there.
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Issa Sissoko (@IssaCheckmate) reported from Montréal, Quebec@Videotron is this the customer experience you want for your clients? So if I don’t have the money to pay $400 that I wasn’t supposed to be charged upfront, then you cut off my service and still leave me with the bill? This is none sense.
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martin lutteral 🇨🇦 (@mlutteral) reported from Montréal, Quebec@Videotron Major outtage, support line down, and you suggest to "restart your modem" You bunch of pathetic clowns. Who was the idiot who decided to switch to helix? We were good before that ****. I have to move away from this crap
Vidéotron Issues Reports
Latest outage, problems and issue reports in social media:
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Philby Bear (@fiddlersgreen92) reportedWhat data I’m getting on my phone is limited as hell; the storm’s messed with our service provider (Videotron), seems like.
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sarah (@jennie420666) reported@Videotron no cell service, data, wifi, or tv for 2 days 😐 what the hell are you guys doing
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Saint Germain 🗽 ⚖️ 🕊️ 🌻 (@stgermy) reported@Videotron No service at H8S
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Olivier Poulin (@poulio445) reported@Videotron @Bell Not to mention two people in our household work from home; two days of lost work isn't going to be properly compensated by the $10 offered by your customer service which is what we got 2 months ago when our internet went out for two days.
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Santana Robert (@SantandreaBob) reported@Videotron No internet and Helix in Vimont Laval, when can we expect the service to resume?
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Paul K (@greekstud89) reported@josanchez65 @Videotron yes Landline are Down too
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Luka (@LukaBJKN) reported@wiccan_place @Videotron Nobody, Canada is a failed state and get ready to lose a third. I'm in the exact same situation brother and it ******* sucks
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Gregory Fischer-Rush (@That_Feral_Nez) reported@Videotron What a joke, some how your competitors don’t need power to operate as everyone with Bell still has internet. I now know that your joke of a company is more interested in lending your network out to fly by night cheap *** companies rather than your 1st party cleints.
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Saki's Byte (@SakisByte) reported@Julie97147370 @Videotron Yeah videotron should have an outage map because they often have service disruptions in winter.
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markenman22 (@markenman22) reported@Videotron How do bell customers have internet and videotron has an outage?? I'm canceling my service asap