Vidéotron Outage Report in Montréal-Ouest, Québec
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Vidéotron is a Canadian integrated telecommunications company active in cable television, interactive multimedia development, video on demand, cable telephony, wireless communication and Internet access services.
Full Outage Map
E-mailProblems in the last 24 hours in Montréal-Ouest, Québec
The chart below shows the number of Vidéotron reports we have received in the last 24 hours from users in Montréal-Ouest and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Vidéotron. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Vidéotron users through our website.
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Internet (60%)
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Wi-fi (17%)
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TV (11%)
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Total Blackout (6%)
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E-mail (4%)
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Phone (2%)
Live Outage Map Near Montréal-Ouest, Québec
The most recent Vidéotron outage reports came from the following cities: Montréal, Longueuil, Laval, La Prairie, Dollard-Des Ormeaux, Pointe-Claire and Boisbriand.
| City | Problem Type | Report Time |
|---|---|---|
 Montréal |
Internet | |
| Montréal |
Internet | |
| Montréal |
Wi-fi | |
| Longueuil |
Wi-fi | |
| Montréal |
Internet | |
| Laval |
Wi-fi |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Vidéotron Issues Reports Near Montréal-Ouest, Québec
Latest outage, problems and issue reports in Montréal-Ouest and nearby locations:
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Nick Chrysanthakopoulos
(@NickChrysantha1) reported
from
Montréal, Québec
@fagstein @Videotron No internet problem on my Videotron account but two days ago I did notice my Videotron PVR cable box's time display was lagging by seven minutes!! Never saw that before. Just putting it out there.
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sbg4evr
(@sbg4evr) reported
from
Montréal, Québec
@JokeSins @Videotron Montreal also. My personal service is down. However, my commercial internet is working 🤔
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Cee
(@CeeFor) reported
from
Montréal, Québec
@Videotron @DjBlaster Interesting. We’ve dealt with Videotron maybe 3 times as potential customers and every time we’ve had agenda flat out refuse to speak English. Even when we get telemarketing calls, when I say I don’t speak French they just say “ok bye” and hang up. Always a bad experience.
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Joseph Valenti
(@BrokrBindr) reported
from
Beaconsfield, Québec
@DisneyStudiosCA I paid for a subscription today for my residence in Montreal. My ISP (Cronomagic) is a reseller for one of the major ISPs (Videotron). Disney+ is blocking me, identifying my IP address as "outside of Canada", which it is not (!). No service unless my cellular data. Not happy!
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Droussy 🎙🔥
(@DroussyBabe) reported
from
Montréal, Québec
Fix this **** Now !! @Videotron #enjeuxmajeurs
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Elephant Stone
(@ElephantStoneHQ) reported
from
Montréal, Québec
@MikeSidel @Videotron Sucks
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Elephant Stone
(@ElephantStoneHQ) reported
from
Montréal, Québec
Anyone else having @Videotron internet issues?
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lagarto malo 🦎
(@lagarto_malo) reported
from
Westmount, Québec
@pmarriott @Videotron It seems spotty this morning, short periods of outage then back to normal.
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SalaUddin
(@salauddinshah99) reported
from
Laval, Québec
@fizz_ca @Videotron Me and brother @mdnaseershah are working from home. We have clients to meet online and there’s no network!!! Like seriously?????? Pls fix ASAP!!!!
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M▼RKDIEZ
(@markdiez514) reported
from
Montréal, Québec
@Videotron what’s going on with your internet wtf?!?!?
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Dan Carnelly
(@dancarnelly) reported
from
Montréal, Québec
So @Videotron tech support no longer 24/7 but now only from 9am? Wow, it’s just like living back in France. Got to take time out of work to get anything done.
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Kathy M
(@kathym425) reported
from
Montréal, Québec
@Videotron Thank you for the explanation. Unfortunately, I'm now going to have to pay for another service to be able to access my favourite shows. No savings for me 🙁
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summer the fighter
(@SummerrWoodss) reported
from
Dollard-Des Ormeaux, Québec
@Videotron y’all out here having the worst connection and nobody working to help…
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ZAZA BADAZZ♒️⭐️🏁
(@loveZaa36) reported
from
Montréal, Québec
Wthhh @Videotron why is my txting not working 😡😡
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Fha Gauthier
(@voilalasoupe) reported
from
Laval, Québec
Thanks to the @Videotron Twitter team for the follow up and taking charge of my case when the call center was no able to do it. Really appreciate the help and resolution.
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Katelyn Thomas
(@katelynvthomas) reported
from
Westmount, Québec
I am convinced the person who voices videotron’s automated customer service line is Chandler Bing’s dad.
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Bitten Pnpple 🍍
(@EL_Loso) reported
from
Longueuil, Québec
I hope Videotron fix my home internet ASAP
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lawrence bass
(@lbass007) reported
from
Laval, Québec
@Videotron I have been having audio issues on channel 607 CTV Montreal, the audio cuts out. this has been happening a lot lately
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sbg4evr
(@sbg4evr) reported
from
Montréal, Québec
@Videotron is service down? No Helix, no tv or internet access
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Felipe PJ
(@fjvost) reported
from
Montréal, Québec
Anybody else out of wifi internet? Seems to be an issue with @Videotron and @BellMediaPR on the east coast... #internetdown
Vidéotron Issues Reports
Latest outage, problems and issue reports in social media:
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Jean-François Mezei
(@jfmezei) reported
@Milnoc @Videotron It shouldn’t need manual setup. They have a whitelist of phones they support instead of supporting any/all phones by default.
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Commissioner Miner
(@fanCRTCProfling) reported
@peternowak haha Good one. Videotron sued them for failure to invest in the "shared network". To my recollection Rogers under-invested in the shared network & instead built a diff one to get rid of Tron. Should try and find the story on that & what's happening in court w/ it.
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Puja Khurana
(@khurana_puja) reported
@Videotron @PierreBiaz Why is it so hard to say what areas are affected rather than getting everyone to contact you individually ?! Old port area has not had service since 3pm today and wont till 7pm I’m told
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Alex Ohári 🇭🇺🇺🇦🔴⚪️
(@FutureCanes) reported
5 million people in the metro Phoenix and their building is half empty, gearing up for a 5k seat barn. Meanwhile, you’ve got a diehard hockey population in Quebec City with the brand new Videotron Centre just sitting there. It will never make sense.
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Sauto
(@Sauto_aie) reported
@Videotron why is your internet so ****** ****?
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greedisnotbad
(@greedisnotbad1) reported
@PierreBiaz @Videotron THERE IS NO INTERNET SERVICE IN DOWNTOWN MONTREAL NEAR THE OLD PORT. WHY HAVEN'T YOU (VIDEOTRON) DONE SOMETHING? AT LEAST INFORM WHAT IS GOING ON, PLEASE..
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nien 🇨🇦 12
(@closetofofo) reported
after 3 weeks with bad *** WiFi and the worst customer service from Primus, we are finally changing to @Videotron so I pray I have decent WiFi from now on
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Jean-François Mezei
(@jfmezei) reported
@milnoc at the time you got your SIM card with Vidéotron, did it already have VolTE service ? Just curious if last of VoLTE is because your SIM might be too old or if Videotron blocking you because it doesn’t like your phone.
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GMNN
(@GMNN63778035) reported
@SucksQuebec Quebec is literal mediocrity... just look at Quebecor/Videotron lol amateur ****
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sweetjaydeee
(@sweetjaydeee) reported
@Videotron been having unstable internet since yesterday. Already called your tech support which were very helpful. However, the stable internet only last for an hour after I called your tech support and we are having problems with the wifi again.