Vidéotron outages and service status in Montréal-Ouest, Quebec

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Vidéotron generated 1 outage signal in the last 24 hours around Montréal-Ouest, including 1 direct report.
The most common problems reported in this area mention Internet, Wi-fi, and TV.
The most recent signal from this area was received May 16, 1:28 PM EDT.

Internet (65%)
Wi-fi (15%)
TV (15%)
Total Blackout (5%)

Vidéotron is a Canadian integrated telecommunications company active in cable television, interactive multimedia development, video on demand, cable telephony, wireless communication and Internet access services.

Problems in the last 24 hours in Montréal-Ouest, Quebec

The chart below shows the number of Vidéotron reports we have received in the last 24 hours from users in Montréal-Ouest, Quebec and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Time of day (EST)	Number of reports	Montréal-Ouest	Baseline
May 15, 3:40 PM EDT	0	0	0
May 15, 4:00 PM EDT	0	0	0
May 15, 4:20 PM EDT	0	0	0
May 15, 4:40 PM EDT	0	0	0
May 15, 5:00 PM EDT	0	0	0
May 15, 5:20 PM EDT	0	0	0
May 15, 5:40 PM EDT	0	0	0
May 15, 6:00 PM EDT	0	0	0
May 15, 6:20 PM EDT	0	0	0
May 15, 6:40 PM EDT	0	0	0
May 15, 7:00 PM EDT	0	0	0
May 15, 7:20 PM EDT	0	0	0
May 15, 7:40 PM EDT	0	0	0
May 15, 8:00 PM EDT	0	0	0
May 15, 8:20 PM EDT	0	0	0
May 15, 8:40 PM EDT	0	0	0
May 15, 9:00 PM EDT	0	0	0
May 15, 9:20 PM EDT	0	0	0
May 15, 9:40 PM EDT	0	0	0
May 15, 10:00 PM EDT	0	0	0
May 15, 10:20 PM EDT	0	0	0
May 15, 10:40 PM EDT	0	0	0
May 15, 11:00 PM EDT	0	0	0
May 15, 11:20 PM EDT	0	0	0
May 15, 11:40 PM EDT	0	0	0
May 16, 12:00 AM EDT	0	0	0
May 16, 12:20 AM EDT	0	0	0
May 16, 12:40 AM EDT	0	0	0
May 16, 1:00 AM EDT	0	0	0
May 16, 1:20 AM EDT	0	0	0
May 16, 1:40 AM EDT	0	0	0
May 16, 2:00 AM EDT	0	0	0
May 16, 2:20 AM EDT	0	0	0
May 16, 2:40 AM EDT	0	0	0
May 16, 3:00 AM EDT	0	0	0
May 16, 3:20 AM EDT	0	0	0
May 16, 3:40 AM EDT	0	0	0
May 16, 4:00 AM EDT	0	0	0
May 16, 4:20 AM EDT	0	0	0
May 16, 4:40 AM EDT	0	0	0
May 16, 5:00 AM EDT	0	0	0
May 16, 5:20 AM EDT	0	0	0
May 16, 5:40 AM EDT	0	0	0
May 16, 6:00 AM EDT	0	0	0
May 16, 6:20 AM EDT	0	0	0
May 16, 6:40 AM EDT	0	0	0
May 16, 7:00 AM EDT	0	0	0
May 16, 7:20 AM EDT	0	0	0
May 16, 7:40 AM EDT	0	0	0
May 16, 8:00 AM EDT	0	0	0
May 16, 8:20 AM EDT	0	0	0
May 16, 8:40 AM EDT	0	0	0
May 16, 9:00 AM EDT	0	0	0
May 16, 9:20 AM EDT	0	0	0
May 16, 9:40 AM EDT	0	0	0
May 16, 10:00 AM EDT	0	0	0
May 16, 10:20 AM EDT	0	0	0
May 16, 10:40 AM EDT	0	0	0
May 16, 11:00 AM EDT	0	0	0
May 16, 11:20 AM EDT	0	0	0
May 16, 11:40 AM EDT	0	0	0
May 16, 12:00 PM EDT	0	0	0
May 16, 12:20 PM EDT	0	0	0
May 16, 12:40 PM EDT	0	0	0
May 16, 1:00 PM EDT	0	0	0
May 16, 1:20 PM EDT	0	0	0
May 16, 1:40 PM EDT	0	0	0
May 16, 2:00 PM EDT	0	0	0
May 16, 2:20 PM EDT	0	0	0
May 16, 2:40 PM EDT	0	0	0
May 16, 3:00 PM EDT	0	0	0
May 16, 3:20 PM EDT	0	0	0
May 16, 3:40 PM EDT	0	0	0

At the moment, we haven't detected any problems at Vidéotron. Are you experiencing issues or an outage? Leave a message in the comments section!

Live Outage Map Near Montréal-Ouest, Quebec

The most recent Vidéotron outage reports came from the following cities: Montréal.

City	Problem Type	Report Time
Montréal	Internet	2 hours ago
Montréal	Wi-fi	4 days ago
Montréal	Total Blackout	4 days ago
Montréal	Internet	4 days ago
Montréal	Internet	7 days ago
Montréal	TV	9 days ago

Nearby cities with recent reports

Montréal

5 recent signals

2 hours ago

Community Discussion

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Vidéotron Issues Reports Near Montréal-Ouest, Quebec

Latest outage, problems and issue reports in Montréal-Ouest and nearby locations:

Jaaaaaayyyyy (@zerojay) reported 3 minutes ago from Montréal, Quebec
@Videotron It appears that there is an internet outage here. Are there any known active outages in NDG/CDN?
Kristian Gravenor (@CoolopolisMTL) reported 8 minutes ago from Montréal, Quebec
@videotron no internet here at my home in NDG. Please fix
Beth W (@bunnyette) reported 9 minutes ago from Montréal, Quebec
@Videotron you billed my elderly mother for items returned in October but I’m the one who has to go to the store to get this fixed? I’m in 😬Toronto! Great customer service
martin lutteral 🇨🇦 (@mlutteral) reported 10 minutes ago from Montréal, Quebec
Another internet blackout brought to you by the clowns at @Videotron The quality of their service has dropped to unbearable levels. ******* idiots
sbg4evr (@sbg4evr) reported 10 minutes ago from Montréal, Quebec
@Videotron is service down? No Helix, no tv or internet access
Sean Lloyd (@SeanLloyd93) reported 17 minutes ago from Montréal, Quebec
@Bell_Support I'll need someone to reach me very soon or I will be calling @Videotron tomorrow. Never have I had such bad service
Brommelier (@jonjerkone) reported 18 minutes ago from Westmount, Quebec
When a customer has a @videotron or @sympatico or @aol email 🚩🚩🚩🚩🚩🚩🚩🚩🚩🚩🚩🚩🚩🚩🚩🚩🚩🚩
Kathy M (@kathym425) reported 30 minutes ago from Montréal, Quebec
@lesleychestrman @Bell_Support Good for you! Bell customer service sucks. I dumped them years ago and have been a happy Videotron client ever since.
Khai. 💉💉 💉 😷 (@sumtimw0ng) reported 31 minutes ago from Montréal, Quebec
Great. Videotron seems to be unstable. 3rd time losing connection today 🤌
Issa Sissoko (@IssaCheckmate) reported 34 minutes ago from Montréal, Quebec
@Videotron said this kind of thing happens (often?) & that the only option I have is to accept their “courtesy” of $75 and pay the rest otherwise i will receive late fees and eventually they will cut off my service and come get the equipment but that I would still have to pay.
Beth W (@bunnyette) reported 35 minutes ago from Montréal, Quebec
@Videotron you bill my elderly mother for unreturned items that were returned in October. Yet I have to go to the store to fix it? I’m in Toronto?
martin lutteral 🇨🇦 (@mlutteral) reported 35 minutes ago from Montréal, Quebec
@Videotron I've been a loyal client for the last 17 years. I don't know who's making the big decisions in your company, but (s)he is a ******* idiot. In the span of about one year you went from the best ISP in town to one of the worst. Time to move.
Felipe PJ (@fjvost) reported 37 minutes ago from Montréal, Quebec
Anybody else out of wifi internet? Seems to be an issue with @Videotron and @BellMediaPR on the east coast... #internetdown
jyseerys (@jayseereyes) reported 37 minutes ago from Montréal, Quebec
@Videotron Besides, I didn't because I wasn't aware of my limits till I received my bill. However, this month I did receive an alert regarding with my usage limits. So it wasn't a technical problem.
Nick Chrysanthakopoulos (@NickChrysantha1) reported 39 minutes ago from Montréal, Quebec
@fagstein @Videotron No internet problem on my Videotron account but two days ago I did notice my Videotron PVR cable box's time display was lagging by seven minutes!! Never saw that before. Just putting it out there.
martin lutteral 🇨🇦 (@mlutteral) reported 43 minutes ago from Montréal, Quebec
@Videotron Major outtage, support line down, and you suggest to "restart your modem" You bunch of pathetic clowns. Who was the idiot who decided to switch to helix? We were good before that ****. I have to move away from this crap
Issa Sissoko (@IssaCheckmate) reported 45 minutes ago from Montréal, Quebec
@Videotron is this the customer experience you want for your clients? So if I don’t have the money to pay $400 that I wasn’t supposed to be charged upfront, then you cut off my service and still leave me with the bill? This is none sense.
Priesh Mistry (@TheMistryUK) reported 50 minutes ago from Dorval, Quebec
@Videotron Service just went down again in Dorval. Worked for about 5-6hrs.
martin lutteral 🇨🇦 (@mlutteral) reported 53 minutes ago from Montréal, Quebec
@Videotron You don't have a technical support. I've been waiting 45 minutes and nobody pick up. You are pathetic
Katelyn Thomas (@katelynvthomas) reported 57 minutes ago from Westmount, Quebec
I am convinced the person who voices videotron’s automated customer service line is Chandler Bing’s dad.

Vidéotron Issues Reports

Latest outage, problems and issue reports in social media:

Gerv (@Gervcomo) reported 6 minutes ago
@LucDupont @Videotron Same today, i've noticed this a few times recently, never happened before, i'd say since last fall. One of the few reasons i keep cable. They better fix the problem or i'll subscribe online and cut this cable....finally !
GOrevilo🏒🇨🇦🚲 (@Revilomtl) reported 11 minutes ago
@Videotron outage in the H9X 3B6 area since 11 am. Please help I can't work.
Ann 🇨🇦 (@Annwatson29) reported 15 minutes ago
@Lucky_NUM13 @Videotron Same here. For SN, TSN not working.
Crab Navi 🦀 (@ChickenPoutine) reported 15 minutes ago
*Some people would say I never had 18/18 because I don't have the Videotron Centre.
livingdead360 (@livingdead360) reported 21 minutes ago
@Videotron when is internet service going to be fixed in Laval H7V region??? Its been cutting in and out since Friday night!!
Sean Lloyd (@SeanLloyd93) reported 22 minutes ago
@Videotron just moved and our internet works in one room.... Something needs to be done to fix wifi before we switch back to @Bell
Scale (@alliareault) reported 29 minutes ago
@GoTalkTruth @Shawnbuckleylaw @nhppa I'm tenant in a 15 min city Agora (also Villa being built) in Gatineau Internet supposed to be incl facilitators a Monopoly Centurion Corporative Account as well as provider Vidéotron They wanted me out I'm poor but potential & value. Never set it up. No internet since Oct.
Linda Moll (@LindaMoll22169) reported 29 minutes ago
@MartinSLewis Not in the last 6 months but was a Virgin Media customer from when it was Videotron, then Mercury, etc so about 28 years. Last few years had constant problems in renting films whereby it would play for 30 mins if I was incredibly lucky then freeze so stopped renting films.
Morin (@MorinLoL1) reported 31 minutes ago
@drewlevin IDK if you are able to put me in contact with the right person, but there has been a disconnection problem with all Videotron (Internet provider) users in Quebec, Canada since last patch... We randomly DC for 30 seconds literally every game/few times a game. Only LOL.
Lumpy 🔪 (@lumpybag) reported 33 minutes ago
@Videotron BOO! Y'all have provided ZERO information to your clients and have SHOWN you do not care. Idk who runs this account but 100% switching to bell after this terrible service