Vidéotron outages and service status in Dollard-Des Ormeaux, Quebec

Some problems detected

Users are reporting problems related to: internet, wi-fi and total blackout.

Vidéotron generated 1 outage signal in the last 24 hours around Dollard-Des Ormeaux, including 1 direct report.
The most common problems reported in this area mention Phone.
The most recent signal from this area was received Apr 27, 4:48 PM EDT.

Phone (100%)

Vidéotron is a Canadian integrated telecommunications company active in cable television, interactive multimedia development, video on demand, cable telephony, wireless communication and Internet access services.

Problems in the last 24 hours in Dollard-Des Ormeaux, Quebec

The chart below shows the number of Vidéotron reports we have received in the last 24 hours from users in Dollard-Des Ormeaux, Quebec and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Time of day (EST)	Number of reports	Dollard-Des Ormeaux	Baseline
Apr 26, 9:40 PM EDT	0	0	0
Apr 26, 10:00 PM EDT	0	0	0
Apr 26, 10:20 PM EDT	0	0	0
Apr 26, 10:40 PM EDT	0	0	0
Apr 26, 11:00 PM EDT	0	0	0
Apr 26, 11:20 PM EDT	0	0	0
Apr 26, 11:40 PM EDT	0	0	0
Apr 27, 12:00 AM EDT	0	0	0
Apr 27, 12:20 AM EDT	0	0	0
Apr 27, 12:40 AM EDT	0	0	0
Apr 27, 1:00 AM EDT	0	0	0
Apr 27, 1:20 AM EDT	0	0	0
Apr 27, 1:40 AM EDT	0	0	0
Apr 27, 2:00 AM EDT	0	0	0
Apr 27, 2:20 AM EDT	0	0	0
Apr 27, 2:40 AM EDT	0	0	0
Apr 27, 3:00 AM EDT	0	0	0
Apr 27, 3:20 AM EDT	0	0	0
Apr 27, 3:40 AM EDT	0	0	0
Apr 27, 4:00 AM EDT	0	0	0
Apr 27, 4:20 AM EDT	0	0	0
Apr 27, 4:40 AM EDT	0	0	0
Apr 27, 5:00 AM EDT	0	0	0
Apr 27, 5:20 AM EDT	0	0	0
Apr 27, 5:40 AM EDT	0	0	0
Apr 27, 6:00 AM EDT	0	0	0
Apr 27, 6:20 AM EDT	0	0	0
Apr 27, 6:40 AM EDT	0	0	0
Apr 27, 7:00 AM EDT	0	0	0
Apr 27, 7:20 AM EDT	0	0	0
Apr 27, 7:40 AM EDT	0	0	0
Apr 27, 8:00 AM EDT	0	0	0
Apr 27, 8:20 AM EDT	0	0	0
Apr 27, 8:40 AM EDT	0	0	0
Apr 27, 9:00 AM EDT	0	0	0
Apr 27, 9:20 AM EDT	0	0	0
Apr 27, 9:40 AM EDT	0	0	0
Apr 27, 10:00 AM EDT	0	0	0
Apr 27, 10:20 AM EDT	0	0	0
Apr 27, 10:40 AM EDT	0	0	0
Apr 27, 11:00 AM EDT	0	0	0
Apr 27, 11:20 AM EDT	0	0	0
Apr 27, 11:40 AM EDT	0	0	0
Apr 27, 12:00 PM EDT	0	0	0
Apr 27, 12:20 PM EDT	0	0	0
Apr 27, 12:40 PM EDT	0	0	0
Apr 27, 1:00 PM EDT	0	0	0
Apr 27, 1:20 PM EDT	0	0	0
Apr 27, 1:40 PM EDT	0	0	0
Apr 27, 2:00 PM EDT	0	0	0
Apr 27, 2:20 PM EDT	0	0	0
Apr 27, 2:40 PM EDT	0	0	0
Apr 27, 3:00 PM EDT	0	0	0
Apr 27, 3:20 PM EDT	0	0	0
Apr 27, 3:40 PM EDT	0	0	0
Apr 27, 4:00 PM EDT	0	0	0
Apr 27, 4:20 PM EDT	0	0	0
Apr 27, 4:40 PM EDT	0	0	0
Apr 27, 5:00 PM EDT	0	0	0
Apr 27, 5:20 PM EDT	0	0	0
Apr 27, 5:40 PM EDT	0	0	0
Apr 27, 6:00 PM EDT	0	0	0
Apr 27, 6:20 PM EDT	0	0	0
Apr 27, 6:40 PM EDT	0	0	0
Apr 27, 7:00 PM EDT	0	0	0
Apr 27, 7:20 PM EDT	0	0	0
Apr 27, 7:40 PM EDT	0	0	0
Apr 27, 8:00 PM EDT	0	0	0
Apr 27, 8:20 PM EDT	0	0	0
Apr 27, 8:40 PM EDT	0	0	0
Apr 27, 9:00 PM EDT	0	0	0
Apr 27, 9:20 PM EDT	0	0	0
Apr 27, 9:40 PM EDT	0	0	0

April 28: Problems at Vidéotron

Vidéotron is having issues since 04:40 PM EST. Are you also affected? Leave a message in the comments section!

Live Outage Map Near Dollard-Des Ormeaux, Quebec

The most recent Vidéotron outage reports came from the following cities: Kirkland, Laval, Dollard-Des Ormeaux, and Pointe-Claire.

City	Problem Type	Report Time
Kirkland	Phone	5 hours ago
Laval	TV	1 month ago
Laval	Wi-fi	2 months ago
Dollard-Des Ormeaux	TV	2 months ago
Pointe-Claire	Internet	2 months ago
Dollard-Des Ormeaux	Wi-fi	2 months ago

Nearby cities with recent reports

Kirkland

1 recent signals

5 hours ago

Community Discussion

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Vidéotron Issues Reports Near Dollard-Des Ormeaux, Quebec

Latest outage, problems and issue reports in Dollard-Des Ormeaux and nearby locations:

🌸 L i v L a u g h L o v e 🇹🇹 🇵🇱 (@piccologang) reported 0 seconds ago from Dollard-Des Ormeaux, Quebec
Don't ever go to @Videotron. Worst customer service ever. They make a mistake and you still gotta pay for it.
HowYouDrouin92 (@HowYouDrouin92) reported 6 minutes ago from Laval, Quebec
@Videotron is so bad. I cant ******* watch the @RocketLaval because of their bad service.
Miss McSilly | Montréal, Qc (@MissMcSilly) reported 9 minutes ago from Renaud, Quebec
If you decide to register your business and need a provider PLEASE DO NOT USE @Videotron They are the worst. Overpriced and their customer service is the worst. I’ve been on the line over 1h 30 and they keep transferring me like a ping pong ball! 🏓
SalaUddin (@salauddinshah99) reported 11 minutes ago from Laval, Quebec
@fizz_ca @Videotron Me and brother @mdnaseershah are working from home. We have clients to meet online and there’s no network!!! Like seriously?????? Pls fix ASAP!!!!
Averwing Entertainment (@AverwingTTV) reported 11 minutes ago from Mont-Royal, Quebec
@Videotron is having a service Interruption which I was not notified of so stream is offline for now 😭
🌸 L i v L a u g h L o v e 🇹🇹 🇵🇱 (@piccologang) reported 17 minutes ago from Dollard-Des Ormeaux, Quebec
@Videotron has the worst customer service.
Matt Britton 🍉🇵🇸 1-1 (@LedZepFan1976) reported 24 minutes ago from Châteauguay, Quebec
@DarrenWHaynes @HILITINGHOCKEY @TrentDavies69 I have all the sportsnet channels on videotron ($15/month for them all). Watched the game last night on SNE, and had access to it on the other Snet channels too of course I turned it off in the 3rd when they were down 4-1 in the 3rd but still. Haven't missed a game since R1 G1
courtney (@conicoletti) reported 25 minutes ago from Deux-Montagnes, Quebec
@Videotron there has to be something you can about these scam phone calls regarding Service Canada and our social insurance numbers. I received 8 scam calls today back to back.
mohan eappen (@mohaneappen) reported 26 minutes ago from Dollard-Des Ormeaux, Quebec
@Videotron Hydro came back last night around 11:00 pm but Helix does not want to reconnect Should I attempt to call Customer Service ? I am in Pointe Claire H9R 5X9
Tom (@dirtydinarzo) reported 27 minutes ago from Kirkland, Quebec
@KayleaPeres @omar___a1 A few weeks ago they said their system was down but yeah videotron is some of the worst wifi
Miss McSilly | Montréal, Qc (@MissMcSilly) reported 31 minutes ago from Renaud, Quebec
If you have a business please do NOT use @Videotron nor Vidéotron Affaire. They are the worst. I’ve been on the line for 1:20 being pass around like it’s a ********! All I’m trying to do is paid them and ask about my plan…that’s the worst part 🥲
Fha Gauthier (@voilalasoupe) reported 32 minutes ago from Laval, Quebec
Thanks to the @Videotron Twitter team for the follow up and taking charge of my case when the call center was no able to do it. Really appreciate the help and resolution.
Joseph Valenti (@BrokrBindr) reported 40 minutes ago from Beaconsfield, Quebec
@DisneyStudiosCA I paid for a subscription today for my residence in Montreal. My ISP (Cronomagic) is a reseller for one of the major ISPs (Videotron). Disney+ is blocking me, identifying my IP address as "outside of Canada", which it is not (!). No service unless my cellular data. Not happy!
summer the fighter (@SummerrWoodss) reported 42 minutes ago from Dollard-Des Ormeaux, Quebec
@Videotron y’all out here having the worst connection and nobody working to help…
Priesh Mistry (@TheMistryUK) reported 47 minutes ago from Dorval, Quebec
@Videotron Service just went down again in Dorval. Worked for about 5-6hrs.
HowYouDrouin92 (@HowYouDrouin92) reported 53 minutes ago from Laval, Quebec
Anyone has a stream for the Laval Rocket game? Videotron won't let us connect to the website of rds and the link to change the password is just not working.
lawrence bass (@lbass007) reported 56 minutes ago from Laval, Quebec
@Videotron I have been having audio issues on channel 607 CTV Montreal, the audio cuts out. this has been happening a lot lately
Badr S. Masri (@badrmasri) reported 57 minutes ago from Laval, Quebec
@Videotron hi, fir some reason the helix app considers @joinClubhouse a threat. How can I fix that?
🌸 L i v L a u g h L o v e 🇹🇹 🇵🇱 (@piccologang) reported 59 minutes ago from Dollard-Des Ormeaux, Quebec
When Videotron calls you to solve your problems, but actually doesn't lmao.

Vidéotron Issues Reports

Latest outage, problems and issue reports in social media:

Francis Taquin (@FrancisTaquin1) reported 5 minutes ago
" With Rogers shutting its 3G network on July 31 too, it’s likely that Freedom Mobile and Videotron’s 3G shutdown is related, since its wireless customers also roam on Rogers. “Starting July 31, 2025, one of our Canadian partners will begin shutting down their 3G network, beginning with the province of Quebec, as well as Ottawa, and it’s surrounding areas,” says Freedom Mobile. Recently, Rogers and Fido have already started cutting off working phones that were using its 3G networks, in what was deemed accidental. Rogers is also charging a $75 network fee if users continue to use 3G networks. "
Dwayne Winseck (@mediamorphis) reported 5 minutes ago
@Bryson_M @BenKlass @MersereauMichel +1 to this pt. The Tribunal put great weight on how competitive backhaul markets were & how that would underpin the success of Videotron as a replacement for Freedom Mobile & even as a new rival for bundled ISP & TV services. All w/ no public data to support the claim.
Tony Comtoni (@TComtoni13108) reported 7 minutes ago
@Bell_Support my internet has been down all day since 10am in QC, never had that in 10 years with videotron, ridiculous
Black Siri (@ToLoveShay) reported 10 minutes ago
@Videotron The line disconnects after it tells you the hours that it’s open. Ive done it six times. I say I’m a video customer. I provide my phone number then it tells me the customer service line is is closed, provides me the hours that hangs up.
⭐️Marigaka⭐️|| 🎂BIRTHDAY MONTH 🎂 (@Marigakaa) reported 10 minutes ago
@DaxerAivi It actually finish downloading during the night😭 Bro Vidéotron SUCKS
Zohar Bat Sarah 🇨🇦🇮🇱 (@Melinster) reported 12 minutes ago
Anyone else unable to use their phone on @Videotron today? Getting a "not registered on network message". Installed their new Sim card, still not working.
Francis Taquin (@FrancisTaquin1) reported 13 minutes ago
" Videotron warns: “When 3G is shut down, you will no longer be able to call 911 if you use a mobile phone or a SIM card that is not VoLTE compatible. This is already the case when you are travelling in the United States.” How to check your phone Freedom Mobile recommends dialing #TEST (#8378). If the call goes through, your phone is VoLTE-ready. If it doesn’t, you’ll need a newer phone and SIM card to stay connected. "
Kush Thaker (@kushthaker) reported 15 minutes ago
why make seniors talk about chat assistance, why not a central regulated agent for all telecom service? duopoly + Videotron continue compete across country
Ann 🇨🇦 (@Annwatson29) reported 16 minutes ago
@Lucky_NUM13 @Videotron It would be nice to be kept informed instead of letting customers waste time thinking the problem was at our end like the message on TV implies.
Winter (it/that) 🇸🇰🇨🇦🇺🇸 (@WinterBourneTO) reported 19 minutes ago
please & spank youuu @FreedomMobile🧡 @Videotron @Quebecor. I know... that yall not battling for customer anymore like u did two years ago. Thats evident in ur plan prices which have gone up but DAMINT FREEDOM... mfkrs is broke like a samomabish these days! No lie. Praise Jesus!