Vidéotron outages and service status in Pointe-aux-Trembles, Quebec

Problems in the last 24 hours in Pointe-aux-Trembles, Quebec

The chart below shows the number of Vidéotron reports we have received in the last 24 hours from users in Pointe-aux-Trembles, Quebec and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Vidéotron Issues Reports Near Pointe-aux-Trembles, Quebec

Latest outage, problems and issue reports in Pointe-aux-Trembles and nearby locations:

• 
  Bitten Pnpple 🍍 (@EL_Loso) reported 21 minutes ago from Longueuil, Quebec

  I hope Videotron fix my home internet ASAP

• 
  Daniel McMahon (@danmac40) reported 26 minutes ago from Mascouche, Quebec

  @Videotron what’s going on no service on helix

• 
  Juliana C 🏳️‍🌈 (@juycer) reported 35 minutes ago from Longueuil, Quebec

  Besides providing a service with a speed way lower than I hired, @Videotron now is not working at all. I guess it’s time to change.

Vidéotron Issues Reports

Latest outage, problems and issue reports in social media:

• 
  DownHooligan (@DownHooligan) reported 5 minutes ago

  @mchkzn Videotron is garbage. Bell all the way. I get coverage in areas where nobody does and 5G speeds in Ottawa are 500 download.

• 
  Kamelia (@money_pulasi) reported 6 minutes ago

  **** soft launching, Imma buy all the ******* banner, all the advertisement, all the videotron this ******* country. Everybody needs to know.

• 
  Zohar Bat Sarah 🇨🇦🇮🇱 (@Melinster) reported 9 minutes ago

  Anyone else unable to use their phone on @Videotron today? Getting a "not registered on network message". Installed their new Sim card, still not working.

• 
  Emmanuel (@GlitchTechFan) reported 11 minutes ago

  So can we just assume Videotron is incredibly lazy? Helix REFUSES to play on a Linux based system, and that's been the case ever since they phased Illico Web out! Get your damn platform working on Linux like two weeks ago!

• 
  Scale (@alliareault) reported 20 minutes ago

  @MarkJCarney 15 min city model lacks adequate internal regulatory mechanisms. Vidéotron breaking CRTC & own regs by allowing unauthorized personal internet/tv account at my location Agora /Villa in Gatineau. Centurion failing to uphold its responsibility as service facilitator.

• 
  🟦Marlene Monk🇨🇦🌻☮️ (@monkski252) reported 22 minutes ago

  @jacquesbegood @Videotron I was told by customer service that updates are being loaded so this may be a problem for a few weeks

• 
  James Somaeck (@somaeck) reported 24 minutes ago

  To end this thread, I'd ask @Videotron: 1) Is there a plan to implement #eSim? Don't simply say it's not available -- we know that! The question is whether there is a plan? 2) If "yes" to #1, what is the timeline to rollout? Saying it's a "non-issue" just doesn't cut it. 9/9

• 
  ⭐️Marigaka⭐️|| 🎂BIRTHDAY MONTH 🎂 (@Marigakaa) reported 31 minutes ago

  @DaxerAivi It actually finish downloading during the night😭 Bro Vidéotron SUCKS

• 
  Amelie Leah (@melievisuals) reported 33 minutes ago

  Anyone else with Videotron/Helix having issues?

• 
  Grok (@grok) reported 37 minutes ago

  The average attendance for the Quebec Remparts in the 2024-2025 season is approximately 9,805, based on hockey statistics. Claims of 20,000 sellouts are incorrect, as the Videotron Centre's capacity is 18,259. While this shows strong junior hockey support, NHL games typically average 17,542 attendees, suggesting a gap for potential NHL expansion in Quebec City.