Vidéotron Outage Report in Pointe-aux-Trembles, Montréal, Québec

@Videotron Major outtage, support line down, and you suggest to "restart your modem" You bunch of pathetic clowns. Who was the idiot who decided to switch to helix? We were good before that ****. I have to move away from this crap

@Videotron is this the customer experience you want for your clients? So if I don’t have the money to pay $400 that I wasn’t supposed to be charged upfront, then you cut off my service and still leave me with the bill? This is none sense.

@Videotron so, erm, you’re internet is down?

@Videotron internet seems to be down for folks in Hudson/St lazare

@sol_da_ @Videotron The audacity they have. + the representatives I spoke to had such bad attitudes. They tried to make it seem like they were doing me a favor or something.

Hm, Videotron Internet is unstable tonight...

@Videotron You don't have a technical support. I've been waiting 45 minutes and nobody pick up. You are pathetic

@lesleychestrman @Bell_Support Good for you! Bell customer service sucks. I dumped them years ago and have been a happy Videotron client ever since.

I switched to @Videotron on June 8th 2021. They offered their high speed internet service, Helix with no installation fees. They gave me 2 options: - Pay for equipment upfront: $388+ tax OR - Pay $12 + tax/month for 24 months. I went with the 2nd option. But guess what?

@Videotron There's another blackout now,and I've been waiting on the phone for the last 20minutes. Tell me how your service doesn't suck again? Gassholes

@fagstein @Videotron No internet problem on my Videotron account but two days ago I did notice my Videotron PVR cable box's time display was lagging by seven minutes!! Never saw that before. Just putting it out there.

@Videotron Service internet.

Another internet blackout brought to you by the clowns at @Videotron The quality of their service has dropped to unbearable levels. ******* idiots

@Bell_Support I'll need someone to reach me very soon or I will be calling @Videotron tomorrow. Never have I had such bad service

@JokeSins @Videotron Montreal also. My personal service is down. However, my commercial internet is working 🤔

@Videotron It appears that there is an internet outage here. Are there any known active outages in NDG/CDN?

@Videotron still charged me upfront $388+ tax with installation fees of $60 even though I chose to pay in $12 for 24 months. When my bill came out on July 9th, I called customer service. They told me it was a mistake and that they would see what they could do. Lol

@Videotron said this kind of thing happens (often?) & that the only option I have is to accept their “courtesy” of $75 and pay the rest otherwise i will receive late fees and eventually they will cut off my service and come get the equipment but that I would still have to pay.

@Videotron I've been a loyal client for the last 17 years. I don't know who's making the big decisions in your company, but (s)he is a ******* idiot. In the span of about one year you went from the best ISP in town to one of the worst. Time to move.

@MikeSidel @Videotron Sucks

internet down? but i can ping 1.1.1.1 so it’s only the DNS from #videotron. so change the adaptor settings for you network card and add 1.1.1.1 to the list of DNS

@Videotron If you know how to change your DNS settings on your PC or router, change it to use 8.8.8.8 for now. DNS services are down... not the internet

@JokeSins @Videotron I'm in the surrounding areas of Montreal and it was down for a good hour and now it goes away and comes back non stop

@Videotron i am loosing money on my investments as we speak VIDEOTRON fix this before i lose more money

@Videotron Not only did my Internet go down but my phone as well - I have never felt so cut off. I had contacted Videotron a few days ago to say my connection has been unstable lately and they brushed it off as "not on their side." What a joke.

Videotron down in Gatineau. How am I supposed to work?

@JokeSins @Videotron I’m in West Island and no service

@maelgraham @YanVxnom @Videotron Fizz is videotron bro. I'm on fizz and my internet is down

@Videotron Would be nice to get updates and an estimated time when service could be re-established

@Videotron you guys are the worst