Vidéotron Outage Report in Pointe-aux-Trembles, Montréal, Québec
No problems detected
If you are having issues, please submit a report below.
Vidéotron is a Canadian integrated telecommunications company active in cable television, interactive multimedia development, video on demand, cable telephony, wireless communication and Internet access services.
Full Outage Map
E-mailProblems in the last 24 hours in Pointe-aux-Trembles, Québec
The chart below shows the number of Vidéotron reports we have received in the last 24 hours from users in Pointe-aux-Trembles and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Vidéotron. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Vidéotron users through our website.
-
Internet (74%)
-
Wi-fi (9%)
-
Total Blackout (7%)
-
TV (6%)
-
E-mail (3%)
-
Phone (2%)
Live Outage Map Near Pointe-aux-Trembles, Montréal, Québec
The most recent Vidéotron outage reports came from the following cities: Montréal, Longueuil, Laval, Terrebonne, Repentigny, Castle Gardens, Mont-Royal and Saint-Bruno-de-Montarville.
| City | Problem Type | Report Time |
|---|---|---|
 Montréal |
Internet | |
| Montréal |
Internet | |
| Montréal |
Internet | |
| Longueuil |
Internet | |
| Montréal |
Internet | |
| Montréal |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Vidéotron Issues Reports Near Pointe-aux-Trembles, Québec
Latest outage, problems and issue reports in Pointe-aux-Trembles and nearby locations:
-
martin lutteral 🇨🇦
(@mlutteral) reported
from
Montréal, Québec
@Videotron Major outtage, support line down, and you suggest to "restart your modem" You bunch of pathetic clowns. Who was the idiot who decided to switch to helix? We were good before that ****. I have to move away from this crap
-
Issa Sissoko
(@IssaCheckmate) reported
from
Montréal, Québec
@sol_da_ @Videotron The audacity they have. + the representatives I spoke to had such bad attitudes. They tried to make it seem like they were doing me a favor or something.
-
Issa Sissoko
(@IssaCheckmate) reported
from
Montréal, Québec
I switched to @Videotron on June 8th 2021. They offered their high speed internet service, Helix with no installation fees. They gave me 2 options: - Pay for equipment upfront: $388+ tax OR - Pay $12 + tax/month for 24 months. I went with the 2nd option. But guess what?
-
martin lutteral 🇨🇦
(@mlutteral) reported
from
Montréal, Québec
@Videotron There's another blackout now,and I've been waiting on the phone for the last 20minutes. Tell me how your service doesn't suck again? Gassholes
-
martin lutteral 🇨🇦
(@mlutteral) reported
from
Montréal, Québec
@Videotron You don't have a technical support. I've been waiting 45 minutes and nobody pick up. You are pathetic
-
Sean Lloyd
(@SeanLloyd93) reported
from
Montréal, Québec
@Bell_Support I'll need someone to reach me very soon or I will be calling @Videotron tomorrow. Never have I had such bad service
-
Issa Sissoko
(@IssaCheckmate) reported
from
Montréal, Québec
@Videotron is this the customer experience you want for your clients? So if I don’t have the money to pay $400 that I wasn’t supposed to be charged upfront, then you cut off my service and still leave me with the bill? This is none sense.
-
Brommelier
(@jonjerkone) reported
from
Westmount, Québec
When a customer has a @videotron or @sympatico or @aol email 🚩🚩🚩🚩🚩🚩🚩🚩🚩🚩🚩🚩🚩🚩🚩🚩🚩🚩
-
Issa Sissoko
(@IssaCheckmate) reported
from
Montréal, Québec
@Videotron said this kind of thing happens (often?) & that the only option I have is to accept their “courtesy” of $75 and pay the rest otherwise i will receive late fees and eventually they will cut off my service and come get the equipment but that I would still have to pay.
-
Jaaaaaayyyyy
(@zerojay) reported
from
Montréal, Québec
Videotron internet is down anyways so even if my modem was spared, I'd still be unable to work.
-
Issa Sissoko
(@IssaCheckmate) reported
from
Montréal, Québec
@Videotron still charged me upfront $388+ tax with installation fees of $60 even though I chose to pay in $12 for 24 months. When my bill came out on July 9th, I called customer service. They told me it was a mistake and that they would see what they could do. Lol
-
Khai. 💉💉 💉 😷
(@sumtimw0ng) reported
from
Montréal, Québec
Great. Videotron seems to be unstable. 3rd time losing connection today 🤌
-
Richard E Flanagan
(@phosfiend) reported
from
Montréal, Québec
@Videotron internet seems to be down for folks in Hudson/St lazare
-
Jaaaaaayyyyy
(@zerojay) reported
from
Montréal, Québec
@Videotron It appears that there is an internet outage here. Are there any known active outages in NDG/CDN?
-
KitEdotca
(@KittEdotca) reported
from
Westmount, Québec
@Videotron so, erm, you’re internet is down?
-
khai
(@sumtimw0ng) reported
from
Montréal, Québec
Hm, Videotron Internet is unstable tonight...
-
martin lutteral 🇨🇦
(@mlutteral) reported
from
Montréal, Québec
Another internet blackout brought to you by the clowns at @Videotron The quality of their service has dropped to unbearable levels. ******* idiots
-
Beth W
(@bunnyette) reported
from
Montréal, Québec
@Videotron you bill my elderly mother for unreturned items that were returned in October. Yet I have to go to the store to fix it? I’m in Toronto?
-
martin lutteral 🇨🇦
(@mlutteral) reported
from
Montréal, Québec
@Videotron I've been a loyal client for the last 17 years. I don't know who's making the big decisions in your company, but (s)he is a ******* idiot. In the span of about one year you went from the best ISP in town to one of the worst. Time to move.
-
Jaaaaaayyyyy
(@zerojay) reported
from
Montréal, Québec
2am thunderstrike overhead fried my Google wifi, Videotron cable modem, a network switch and possibly my ethernet card on my main PC. Very glad I kept a backup router so I can at least get internal services (Plex) back up.
Vidéotron Issues Reports
Latest outage, problems and issue reports in social media:
-
#removelegault
(@gimme5bees) reported
@francoislegault congratulations on further ruining peoples' new year's eve: your idiotic hijacking of the emergency message platform crashed a bunch of videotron terminals. a perfect symbol of everything you have thus far "achieved"
-
Andrew
(@andrewcasey22) reported
@Videotron is service down?
-
Steve Faguy
(@fagstein) reported
@TheGraceful_1 If you’re tuned to CBS and you’re getting programming that CBS isn’t broadcasting, then it shouldn’t be substituted, and that’s a problem with Videotron.
-
G.I Joe
(@HjRock) reported
@Videotron @BenoitVerreaul4 Acanac is down in Quebec
-
ScullyRDI
(@ScullyRDI) reported
@WalkingDead_AMC I wish but @Videotron sucks
-
angeryfrog
(@a9219238918239) reported
@M_Millerman which internet service? I know Videotron Helix went down when QC sent out that alert... also hilarious
-
J.L. Abrassart
(@zaphthegreat) reported
@Videotron my service is also down. I use Acanac. Yes, I reached them and they confirmed that the issue is not on their end, but on yours.
-
DP
(@DPAIA11) reported
@Videotron Twice within a week your service shuts down for no reason. What is happening? No internet and no TV?...
-
Rose 🦸♀️🌹
(@Alterra_Rose) reported
@Videotron Have not been able to access the Customer Centre website for about 2 hours now. Also, my Illico box is telling me it can't update because the network is not available. I unplugged it & plugged it back in, but still gives the same message. Are they related problems?
-
J.L. Abrassart
(@zaphthegreat) reported
@Videotron @BenoitVerreaul4 Please stop saying that. Acanac have confirmed to multiple people that the problem is on your end. In fact, you ONLY reply to people who are not pointing that out.