Vidéotron Outage Report in Pointe-aux-Trembles, Montréal, Québec
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Vidéotron is a Canadian integrated telecommunications company active in cable television, interactive multimedia development, video on demand, cable telephony, wireless communication and Internet access services.
Full Outage Map
E-mailProblems in the last 24 hours in Pointe-aux-Trembles, Québec
The chart below shows the number of Vidéotron reports we have received in the last 24 hours from users in Pointe-aux-Trembles and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Vidéotron. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Vidéotron users through our website.
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Internet (72%)
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Wi-fi (10%)
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Total Blackout (7%)
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TV (6%)
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E-mail (3%)
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Phone (2%)
Live Outage Map Near Pointe-aux-Trembles, Montréal, Québec
The most recent Vidéotron outage reports came from the following cities: Montréal, Terrebonne, Laval, Repentigny, Castle Gardens, Mont-Royal, Longueuil and Saint-Bruno-de-Montarville.
| City | Problem Type | Report Time |
|---|---|---|
 Montréal |
Internet | |
| Montréal |
Internet | |
| Montréal |
Internet | |
| Montréal |
Total Blackout | |
| Montréal |
Internet | |
| Montréal |
Internet |
Community Discussion
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Vidéotron Issues Reports Near Pointe-aux-Trembles, Québec
Latest outage, problems and issue reports in Pointe-aux-Trembles and nearby locations:
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Nick Chrysanthakopoulos
(@NickChrysantha1) reported
from
Montréal, Québec
@fagstein @Videotron No internet problem on my Videotron account but two days ago I did notice my Videotron PVR cable box's time display was lagging by seven minutes!! Never saw that before. Just putting it out there.
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lagarto malo 🦎
(@lagarto_malo) reported
from
Westmount, Québec
@pmarriott @Videotron It seems spotty this morning, short periods of outage then back to normal.
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Kathy M
(@kathym425) reported
from
Montréal, Québec
@Videotron Thank you for the explanation. Unfortunately, I'm now going to have to pay for another service to be able to access my favourite shows. No savings for me 🙁
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David MacIntyre
(@dave_mac609) reported
from
Montréal, Québec
@Videotron Three times in the last month you have needed to send a technician to my house to fix my internet and TV, and the same issues keep reoccurring. Internet has been AWOL since last night and TV signal weak. This is absolutely unac-*******-ceptable. Disgraceful. Do better.
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jyseerys
(@jayseereyes) reported
from
Montréal, Québec
@Videotron No, but chat with a customer representative. Even her couldn't provide any solutions instead apologizing for the situation. Well, her apologizing is not what I need because it didn't solve the charges or any kind of that matter.
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Daniel McMahon
(@danmac40) reported
from
Mascouche, Québec
@Videotron what’s going on no service on helix
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Dan Carnelly
(@dancarnelly) reported
from
Montréal, Québec
So @Videotron tech support no longer 24/7 but now only from 9am? Wow, it’s just like living back in France. Got to take time out of work to get anything done.
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ZAZA BADAZZ♒️⭐️🏁
(@loveZaa36) reported
from
Montréal, Québec
Wthhh @Videotron why is my txting not working 😡😡
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Elephant Stone
(@ElephantStoneHQ) reported
from
Montréal, Québec
Anyone else having @Videotron internet issues?
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Felipe PJ
(@fjvost) reported
from
Montréal, Québec
Anybody else out of wifi internet? Seems to be an issue with @Videotron and @BellMediaPR on the east coast... #internetdown
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Elephant Stone
(@ElephantStoneHQ) reported
from
Montréal, Québec
@MikeSidel @Videotron Sucks
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jyseerys
(@jayseereyes) reported
from
Montréal, Québec
@Videotron Besides, I didn't because I wasn't aware of my limits till I received my bill. However, this month I did receive an alert regarding with my usage limits. So it wasn't a technical problem.
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sbg4evr
(@sbg4evr) reported
from
Montréal, Québec
@Videotron is service down? No Helix, no tv or internet access
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Katelyn Thomas
(@katelynvthomas) reported
from
Westmount, Québec
I am convinced the person who voices videotron’s automated customer service line is Chandler Bing’s dad.
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M▼RKDIEZ
(@markdiez514) reported
from
Montréal, Québec
@Videotron what’s going on with your internet wtf?!?!?
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sbg4evr
(@sbg4evr) reported
from
Montréal, Québec
@JokeSins @Videotron Montreal also. My personal service is down. However, my commercial internet is working 🤔
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Cee
(@CeeFor) reported
from
Montréal, Québec
@Videotron @DjBlaster Interesting. We’ve dealt with Videotron maybe 3 times as potential customers and every time we’ve had agenda flat out refuse to speak English. Even when we get telemarketing calls, when I say I don’t speak French they just say “ok bye” and hang up. Always a bad experience.
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Droussy 🎙🔥
(@DroussyBabe) reported
from
Montréal, Québec
Fix this **** Now !! @Videotron #enjeuxmajeurs
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Bitten Pnpple 🍍
(@EL_Loso) reported
from
Longueuil, Québec
I hope Videotron fix my home internet ASAP
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Amanda
(@wild_one1998) reported
from
Montréal, Québec
@Videotron Both cable boxes in the house went down last night, and are still down now
Vidéotron Issues Reports
Latest outage, problems and issue reports in social media:
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Freezy
(@OverTrinity) reported
@Videotron fix internet it’s been 4days🥲🥲🥲 in St-Lazare/Hudson plz
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Zip Cable Tray Systems Inc.
(@ZipCableTray) reported
@Videotron Our companies (Zip Cable Tray Systems) service address is 573 Avenue Delmar, Pointe-Claire, H9R 4A9. We have had no Internet since Thursday. When will it be restored please, because we have no phones as well (VOIP)?
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Feddy
(@JohnnyFeddy) reported
@Videotron Hard to believe! Unless your neglecting Ahuntsic? Total blackout in this area, been 3 days now! No access to landline for the last 72 hours is beyond shameful! Especially for your elderly clients.
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Brian Mahoney @Brian_Mahoney@mas.to
(@_BrianMahoney) reported
@FidoSolutions The notice was buried in your abysmal account details. Regardless, I/we have other options now. @freedomsupport and @Videotron offer better plans at better prices. Was the $2 worth losing a customer? A five year customer?
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Thanassis Veggos
(@TVeggos) reported
@Videotron Same business practices líke Hydro Incompetence. Why the heck I moved from Bell I don't know😞. I have VOIP with Primus so now I don't even have 911 service nevermind Internet.
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FraFra
(@FrankPatulli) reported
@Videotron I understand your present goal is to resolve the issues asap. Unhappy customers create unpleasant customer service work. With that said, it shows you have an inferior structure compared to Bell and furthermore, unprepared to handle such an outage in a timely manner.
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Mario Romero
(@PeruFlashback) reported
@StuntmanStutzle @Videotron I called them and they told me that we can apply for a credit only if the service has been down for more than 48 hours. And the credit is not automatic, you have to call and ask for it. Incredible.
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Pelukita
(@Pelukiiita) reported
@Videotron This is ridiculous!!! Now you guys are not even answering the phone!!! It’s been two days now. I get that it’s Easter but you guys better fix the problem today.
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Diego Garcia
(@Diegfegar05) reported
@Videotron how long until the service is back in Anjou…its been 3 days #BellisBetter
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Deb White
(@debbieabo) reported
@Videotron @fizz_ca an update on your progress on what’s happening with your internet service would be nice. You are leaving your customers frusteated