Vidéotron Outage Report in Pointe-aux-Trembles, Montréal, Québec
Some problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
Vidéotron is a Canadian integrated telecommunications company active in cable television, interactive multimedia development, video on demand, cable telephony, wireless communication and Internet access services.
Full Outage Map
E-mailProblems in the last 24 hours in Pointe-aux-Trembles, Québec
The chart below shows the number of Vidéotron reports we have received in the last 24 hours from users in Pointe-aux-Trembles and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
November 11: Problems at Vidéotron
Vidéotron is having issues since 02:40 PM EST. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Vidéotron users through our website.
-
Internet (72%)
-
Wi-fi (10%)
-
Total Blackout (7%)
-
TV (6%)
-
E-mail (3%)
-
Phone (3%)
Live Outage Map Near Pointe-aux-Trembles, Montréal, Québec
The most recent Vidéotron outage reports came from the following cities: Montréal, Laval, Longueuil, Saint-Bruno-de-Montarville and Castle Gardens.
| City | Problem Type | Report Time |
|---|---|---|
 Montréal |
Internet | |
| Montréal |
Internet | |
| Montréal |
Internet | |
| Montréal |
Internet | |
| Montréal |
Internet | |
| Montréal |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Vidéotron Issues Reports Near Pointe-aux-Trembles, Québec
Latest outage, problems and issue reports in Pointe-aux-Trembles and nearby locations:
-
Bitten Pnpple 🍍
(@EL_Loso) reported
from
Longueuil, Québec
I hope Videotron fix my home internet ASAP
-
m@rie
(@mtn_carnet) reported
from
Montréal, Québec
@Videotron Service internet.
-
Dan Carnelly
(@dancarnelly) reported
from
Montréal, Québec
So @Videotron tech support no longer 24/7 but now only from 9am? Wow, it’s just like living back in France. Got to take time out of work to get anything done.
-
M▼RKDIEZ
(@markdiez514) reported
from
Montréal, Québec
@Videotron what’s going on with your internet wtf?!?!?
-
Elephant Stone
(@ElephantStoneHQ) reported
from
Montréal, Québec
Anyone else having @Videotron internet issues?
-
Cee
(@CeeFor) reported
from
Montréal, Québec
@Videotron @DjBlaster Interesting. We’ve dealt with Videotron maybe 3 times as potential customers and every time we’ve had agenda flat out refuse to speak English. Even when we get telemarketing calls, when I say I don’t speak French they just say “ok bye” and hang up. Always a bad experience.
-
sbg4evr
(@sbg4evr) reported
from
Montréal, Québec
@Videotron is service down? No Helix, no tv or internet access
-
sbg4evr
(@sbg4evr) reported
from
Montréal, Québec
@JokeSins @Videotron Montreal also. My personal service is down. However, my commercial internet is working 🤔
-
Elephant Stone
(@ElephantStoneHQ) reported
from
Montréal, Québec
@MikeSidel @Videotron Sucks
-
Katelyn Thomas
(@katelynvthomas) reported
from
Westmount, Québec
I am convinced the person who voices videotron’s automated customer service line is Chandler Bing’s dad.
-
Droussy 🎙🔥
(@DroussyBabe) reported
from
Montréal, Québec
Fix this **** Now !! @Videotron #enjeuxmajeurs
-
lagarto malo 🦎
(@lagarto_malo) reported
from
Westmount, Québec
@pmarriott @Videotron It seems spotty this morning, short periods of outage then back to normal.
-
Kathy M
(@kathym425) reported
from
Montréal, Québec
@lesleychestrman @Bell_Support Good for you! Bell customer service sucks. I dumped them years ago and have been a happy Videotron client ever since.
-
Daniel McMahon
(@danmac40) reported
from
Mascouche, Québec
@Videotron what’s going on no service on helix
-
Kathy M
(@kathym425) reported
from
Montréal, Québec
@Videotron Thank you for the explanation. Unfortunately, I'm now going to have to pay for another service to be able to access my favourite shows. No savings for me 🙁
-
Nick Chrysanthakopoulos
(@NickChrysantha1) reported
from
Montréal, Québec
@fagstein @Videotron No internet problem on my Videotron account but two days ago I did notice my Videotron PVR cable box's time display was lagging by seven minutes!! Never saw that before. Just putting it out there.
-
Issa Sissoko
(@IssaCheckmate) reported
from
Montréal, Québec
I switched to @Videotron on June 8th 2021. They offered their high speed internet service, Helix with no installation fees. They gave me 2 options: - Pay for equipment upfront: $388+ tax OR - Pay $12 + tax/month for 24 months. I went with the 2nd option. But guess what?
-
ZAZA BADAZZ♒️⭐️🏁
(@loveZaa36) reported
from
Montréal, Québec
Wthhh @Videotron why is my txting not working 😡😡
-
khai
(@sumtimw0ng) reported
from
Montréal, Québec
Hm, Videotron Internet is unstable tonight...
-
Felipe PJ
(@fjvost) reported
from
Montréal, Québec
Anybody else out of wifi internet? Seems to be an issue with @Videotron and @BellMediaPR on the east coast... #internetdown
Vidéotron Issues Reports
Latest outage, problems and issue reports in social media:
-
Jack-A-Roe
(@ryanrdt) reported
@norootcause Videotron is really solid for home internet. I hate to support a separatist. Honestly I highly doubt whoever made the mistake will work in the industry again. I know the business and reliability has been a huge focus for years. Really Canada does have reliable service
-
Marcel de Hêtre
(@marceldehetre) reported
@Videotron Problem still not resolved; can’t really use the internet (work, streaming, cloud, email) because you never know when the connection will drop. Going on the third week of this “disagreement” with no end in sight… 🤬🤬🤬 calling won’t do any good “we’re aware of your problems…”
-
scorpy
(@Socpens) reported
my @Videotron internet has been unstable since this morning's outage so looks like a stream might not be happening tonight yall... imma keep working on it but this make me sad
-
btcsniper
(@BTC_Sniper) reported
Who still pay for T.V. subscription @Bell_Support @Videotron , you basically pay to consume ads, while you can pay premium service on #youtube or #netflix for no ads..
-
Danielle Comtois 🇨🇦🇲🇶🇨🇦🇲🇶
(@ComtoisDanielle) reported
@Bell_Support I am staying in Gatineau Qc right now at the Hilton and Cnn is having the same issue….. they are on Videotron so I guess Cnn is having an issue unbelievable! not Bell after all!
-
VJose32
(@vjose32) reported
@XploreMobile You guys can’t just shut down. Manitoba is supposed to have 4 wireless carriers. Who will replace you or buy you? We need more competition not less. Please sell your services to Freedom Mobile or Videotron immediately!
-
Andre Courchesne (co2.click)
(@IndianaTux) reported
@LadyScorcher @TekSavvyNetwork Sucks. Here in Quebec TekSavvy is on the Videotron backbone not Rogers.
-
hwoarangtag
(@hwoarangtag) reported
@Videotron unfortunately. Your tech support reps are as clueless as the affected consumers. Promising them that within 3 hours, service will be restored, and 5hours has gone by, nothing is working
-
Anja Karadeglija
(@AnjaKaradeglija) reported
Most of Canada has two main wireline network options - the traditional telco (Bell, Telus, SaskTel) and the cableco (Rogers, Shaw, Videotron). Building a third wireline network to compete with that across the country doesn't make financial sense.
-
Joe Dominion
(@JoseDominio) reported
@mat_schmaltz Capitalism is the reason why the problem was not worse than it was: there were still lots of other options available because private companies made it so. Millions of people weren't affected by Rogers outage at all, because they were on Shaw, Telus, Cogeco, Videotron, etc.